Shows
The Journey ContinuesLiving the DreamRob Russell’s no stranger to hospital visits. Since his liver transplant as a baby, he’s experienced a kidney transplant, two open heart surgeries, and a stroke. But thanks to the family who chose to donate their child’s liver three decades ago, he’s accomplished many of his dreams – including attending his dream school, working in NASCAR, fatherhood -- and he’s not planning to stop dreaming any time soon. 2025-06-1025 min
The Mostly Legal PodcastFrom Front Desk to COOHow do you go from answering phones to running the business side of a law firm? In this episode of the Mostly Legal Podcast, we sit down with Elyssa Goldstein, Chief Operating Officer of RAM Law and 2025-2026 President-Elect of the Association of Legal Administrators (ALA), to find out. Elyssa shares her journey from receptionist to COO, the mentors who shaped her path, and how she advocated for a leadership role in a small firm. We also dive into career development, ALA's impact, the importance of taking responsibility for your career—and yes, Rob tries (and fails) to get El...2025-04-1044 min
PodWellCan we get engagement from listeners?Trying to get more engagement from your listeners?Join us for an insightful episode as we sit down with Rob LaFrentz, Rivet360's award-winning podcast producer, to uncover some tips and tricks to engage your audience. Rob delves into the art of captivating storytelling, building authentic connections with listeners and asking for your listeners’ feedback. Whether you're a seasoned podcaster or just starting out, this episode provides strategies to keep your audience coming back for more. Guest: Rob LaFrentz2024-04-3005 min
The Mostly Legal PodcastThe Impact of Encouragement: Finding and Embracing Your Authentic SelfOn this week of the Mostly Legal podcast, Rob and Amanda host Geoffrey Williams (COO and CFO of Cunningham Bounds, LLC) and ALA International President-Elect 2022-2023. Have you ever thought about the differences between curiosity vs. judgment between one another? Geoffrey provides a thoughtful conversation around the impact of their experiences as a child and how it has influenced various parts of his life. Learn how Geoffrey has used many different ALA experiences towards his personal growth and how trying and failing can turn into trying and succeeding through time and effort. Did we mention that he a...2022-11-0735 min
The Mostly Legal PodcastMore than Just Networking: How the ALA Cultivates Special FriendshipsDid you ever think the ALA could bring you some of your best friends? This week, we welcome Jessica Daughtery, the Director of Administration at Wesierski & Zurek. Jessica opens up to Rob and Amanda about how the ALA is not just a place to swap business cards, but rather a place that, if you allow it, can provide you with deep and special friendships. A large impact is due to ALA members understanding what you are going through on a day-to-day basis. Listen to this week's episode to learn you can always find your tribe! 2022-10-3134 min
The Mostly Legal PodcastThe Dynamic Duo: The Power of StorytellingDo we have a (Halloween) treat for you this week? On this episode, we welcomed the charismatic father and son duo, Alan and Rich Wilson as they dive into the power of storytelling. Now, this episode does not fall short of in-person storytelling too. From everything from Halloween stories to Alan taking Rob and Amanda through cheers. Also, Rich takes us through the impact of online storytelling through content creation. It is no mystery that social media and marketing are essential to a firm's success, so why not hear an industry update from an expert in this a...2022-10-2445 min
The Mostly Legal PodcastPaving the Path Forward: Leading with Passion and GenerosityThis week, you are in for a real treat. We hosted Sarah Evenson, ALA President. Sarah is no stranger to the legal industry. As a previous law school student by day and MBA student by night, Sarah fills us in our her exciting career path and what led her to become the current ALA President. Have you heard of the pre-law scholar's program that Sarah is highly involved in? Learn how she helps the next generation of upcoming law school students. Rob and Amanda dive into superpowers, diversity, and talent pipeline with Sarah. And have yo...2022-10-1140 min
The Mostly Legal PodcastGrace, Gratitude, and Grit: Getting to YesWhen is the last time you heard a great HR joke? We can guarantee you will hear a couple in this episode. Christine Wilbur (Human Resources Director at Aleshire & Wynder, LLP) joins Rob and Amanda for an insightful conversation about leading with love and compassion, goals, and maybe even Disneyland. Working parents everywhere will be inspired to hear Christine's story and how failing forward has served her both inside and outside the legal industry. You might even learn a little about bulk purchasing Chrome Books. You do not want to miss this episode! 2022-10-0348 min
The Mostly Legal PodcastThe Advantages of a Cognitive Disability: A New Approach to Law Firm MarketingThis week, Rob and Amanda have the pleasure of talking to Nick Manty who started his career as a Firm Administrator at a boutique law firm specializing in bankruptcy and creditors' rights. Now Nick is part of the Barnes & Thornburg team the Minneapolis and Salt Lake City Marketing Manager. Nick takes us along his journey from his transition from these two roles. This episode covers everything from resume jokes to meditation, and even glass blowing. Join us for a thoughtful discussion on the impact of a cognitive disability and Nick’s ability to think through accessibility when exe...2022-09-2636 min
The Mostly Legal PodcastCoaching On and Off the Field with MikeThe Mostly Legal podcast is back for season 3 and we are starting this season off with a true bang! Have you ever wondered what coaching softball and the legal industry could have in common? Starting off for this season, Michael Cohen, an ALA fan favorite, sits down with Amanda and Rob to address everything from sports to the stigmas behind mental health. Michael has found that his experiences outside the workspace have benefited and opened the door to other opportunities within the legal industry. As a true family man, Michael shares what he is passionate about and w...2022-09-1452 min
The Mostly Legal PodcastNever Stop Learning: Continuing Your Education In and Out of the ClassroomThis week, Rob and Amanda have the pleasure of talking to Amylyn Riedling (Paralegal, Office Manager, and Bookkeeper at Robin H. Balsam P.S.) who went back to school to become a paralegal because her friend was doing it and she thought it sounded fun. However, through the course of her career, Amylyn has found that her experiences outside of the classroom have been just as beneficial to her success as lectures and tests. How did her job operating rides at an amusement park when she was 16 set her up to be a paralegal later in life? Y...2022-05-0244 min
The Mostly Legal PodcastRise to the Top: What You Learn After 45 Years at a Law FirmThis week’s guest needs no introduction. As a long-time member and past president of the Association of Legal Administrators (ALA), Teresa Walker’s (CEO, Tennessee Private Trust Services) legacy precedes her. Teresa has been at the same law firm for 45 (yes, you read that right!) years and she’s on the mic this week with lots of knowledge to share. You’ll want to hear what she has to say about what has changed in the legal industry over the years; some of it may even surprise you!2022-03-2849 min
The Journey ContinuesThe Extra MileTracy Wingo and Courtney Bullock met through a running club and when Tracy desperately needed a kidney transplant, Courtney went the extra mile by donating one of her own. And it hasn't slowed either one of them down. They're running this year's Chicago Marathon together as part of Team Kidney.2022-03-2226 min
The Mostly Legal PodcastIt’s Lonely at the Top: Turning Problems into OpportunityIt’s not often a podcast guest is introduced via poetry, but this week, you’re going to hear exactly that. Take a trip down memory lane with us as one of our beloved Season 1 guests, Jenna Carter (Director of Administration, Pillsbury Winthrop Shaw Pittman LLP) introduces us to Maria Stanfield (Founder, My Sister CEO) to the tune of Maya Angelou. A speaker, executive career coach, and bestselling author with a heart for service, Maria’s message for us is simple: it’s never too late to realize your full potential.2022-03-2159 min
The Mostly Legal PodcastBuilding a Successful Law Firm: How Culture, Strategy, and Leadership CollideWhat superpower do you want to have? Most people would say flying or the ability to read minds. Debbie Foster (Partner, Affinity Consulting Group) has a superpower of her own: getting people to make a change without explicitly telling them a change is necessary. As a consultant in the legal industry, reluctance to change is an attitude she knows all too well. This week, Debbie takes the mic and shares her tips for making law firms a great place to work – one change at a time. 2022-03-1447 min
The Journey ContinuesThe GraftDid you know the first successful kidney transplant was performed at a tiny hospital in Evergreen Park, IL in 1950? If not, you're not alone. Our guest Edmund Lawler wrote The Graft to tell the little-known story of this ground-breaking operation and the brave patient and surgeon at the center of it. 2022-03-0840 min
The Mostly Legal PodcastManaging Both Sides: From Paralegal to DirectorHow far would you go to get the career you’ve dreamed of since your childhood? In high school, Kyle Weigand (Director of Operations, Brouse McDowell, LPA) wrote letters (yes, back when snail mail still existed!) to 40 law firms in the Cleveland area and got one response. He started in that firm’s mailroom soon after. Kyle’s personal touch paid off; from there, it’s been a steady rise from paralegal to director to helping start a law firm from the ground up for this go-getter. Join us for this fascinating discussion on why transpare...2022-03-0747 min
The Mostly Legal PodcastLook Beyond the Law Firm, Look Beyond the DeskHow do you earn the nickname “Major Problem Solver” throughout the course of your career? We won’t say it comes solely from holding a variety of positions and working your way up in the legal industry, but that’s a great place to start. Brandi Hobbs (Director of Operations and Process Improvement at Offit Kurman) started her career thinking she was going to be an attorney, but now she’s a strategic change innovator and has a Master of Professional Studies in Law Firm Management from the George Washington University, one of the only schools to offer such...2022-02-2853 min
The Journey ContinuesSystem RebootAs an IT Director and father of 5, Phil Hanks is used to making big decisions. When doctors told him he'd need a 5-organ transplant, he was faced with the most daunting decision of his life.2022-02-2227 min
The Mostly Legal PodcastHow a Social Media Star is Disrupting the Legal IndustryThe Mostly Legal Podcast is back for season 2 and we’re starting this second go around off with a bang! How do you know when it’s time for a career change? Maybe you’re not enjoying the work you’re doing, not happy at your current employer, or perhaps you’re in the wrong industry all together. Alex Su (Head of Community Development for Ironclad) thinks you’re much more likely to be successful in your career if you focus on doing something that’s aligned with your strengths instead of trying to fix your weaknesses. A former lawye...2022-02-2149 min
The Journey ContinuesTaking ChargeKidney recipients Della Major and Quin Taylor share their stories and talk about how the Take Charge self-management program empowered them to advocate for themselves. Now they're serving as co-facilitators to teach others how to take charge of their own health.2022-02-0824 min
The Journey ContinuesCaring OnMarisol Sierra spends her days caring for dialysis patients. When her partner Eldin was diagnosed with kidney failure, her caregiving work became a 24-hour job. Marisol shares how to prevent the strain caregiving can cause on a relationship and ways caregivers can avoid burnout.This episode is sponsored by Fresenius Kidney Care. Learn more at https://www.freseniuskidneycare.com/2022-01-2525 min
The Journey ContinuesThe Model PatientAt the height of her modeling career, Alexis Conell received a shocking diagnosis. While the news may have put her career on hold, it couldn't stop her drive to be healthy and strong... and inspire others to do the same.2022-01-1125 min
The Journey ContinuesIn the Knowdium About SodiumThis week on The Journey Continues, we’re sharing an episode of Hot Topics in Kidney Health where we’ll take a deep dive into sodium. Most patients on dialysis need to limit the amount of sodium in their diets. But how much sodium is safe and what are some ways to add flavor to your diet? Our experts Dr. Melissa Prest and Chef Duane Sunwold cover examples of high sodium foods, recommendations for low sodium substitutes, and how much sodium people with kidney disease should have as a part of a healthy diet.2021-12-2843 min
Techtown Service CallsWithout Them, There’s NothingThe new year is nearly here, and for New Jersey’s Malachy Parts & Service that means a renewed focus on taking care of technicians and their families, plus working to stay ahead of the competition on training and tech. Find out why CEO Rich Malachy calls 2021 “a year for the books,” and how he’ll keep the momentum in 2022. Also joining us is Smart Care’s Matt Homberger with the story of a brand-new grab-and-go merchandiser that couldn’t keep its cool. Plus, hear 2022 wish lists from staff at Refrigerated Specialist Inc., Gary’s East Coast Service and EMR.2021-12-2718 min
The Journey ContinuesEmme’s A.R.M.Y.Selena Gomez fan Emily Ward never imagined she and the singer would have so much in common until she learned she too would need a kidney transplant. She and her dad and kidney donor Bob kept positive through a tough two years of diagnosis, illness, and great loss.2021-12-1428 min
The Journey ContinuesA Mother’s LoveBringing home a new baby with complex kidney issues when you have four other children and you’re living far from home can be completely overwhelming. Clarissa Lee shares about her pregnancy, the measures she took to ensure her baby had the best care possible, and we hear about the inspiring life her son Austin is living now.2021-11-3029 min
Techtown Service CallsYou Live and You LearnGary Schermann, president of General Parts Group, walks Service Calls through his company’s approach to technician training. Continuing education is “critical,” he says, especially now as manufacturers release new equipment technologies. Next, Dan Reese, director of training at CFESA, shares the costly training error that ruined a resort’s buffet warmers. Finally, we check in with technicians from EMR, Goodwin Tucker Group and Vanco on how to reset customers’ expectations as we emerge from the pandemic.2021-11-2219 min
The Journey ContinuesDonor DiariesLaurie Lee and Dan Dickinson are the father-daughter duo behind Transplant Village. As a kidney donor and liver recipient, their experiences help them guide and coach others facing a transplant or considering living donation. In honor of National Donor Sabbath, they want to lovingly dedicate this episode to Dan’s deceased liver donor and Laurie’s kidney recipient saying “they are strangers to us but they both play a vital role in this family story about giving and receiving.”2021-11-1631 minThe Journey ContinuesLa Esperanza es HopeIn this episode from Gift of Hope’s podcast “Let’s Talk Hope” guests Dr. Catalina Ramos-Hernandez and Jennifer Aguilar of the Illinois Transplant Fund continue the discussion about the financial, cultural, and language barriers that Latino patients can face when in need of a life-saving transplant.2021-11-0232 min
Techtown Service CallsHalloween Edition - Answering a Call at a Haunted KitchenIn the spirit of Halloween, Jason Quinones, regional supervisor at Clark Service Group, talks about the time he answered a service call at a Pennsylvania nursing home. To his surprise, employees pointed to a ghost as the reason for an oven’s faulty pilot light. But first, Clint Wilson, technician support supervisor with Smart Care Equipment Solutions, brings service technicians up to speed on winterizing an outdoor kitchen. And technicians from Gary’s East Coast Service, Duffy’s AIS, EMR and Hawkins Commercial Appliance Service share possible solutions to industry issues.2021-10-2519 min
The Journey ContinuesGratidud Más ProfundaOrgan failure doesn’t care about immigration status. So when Gerardo Huerta’s wife needed a life-saving kidney transplant, the Illinois Transplant Fund (ITF) was there to help. ITF founder Kevin Cmunt shares the inspiration behind their important work for which Gerardo and his family are so profoundly grateful. For more information about the Illinois Transplant Fund, visit https://www.illinoistransplantfund.org/2021-10-1933 min
The Journey ContinuesBack to Square OneJody Wilkey donated a portion of her liver in 2019. When she heard Renee Sample needed a kidney, she didn’t hesitate to volunteer to donate again. But one phone call took them back to square one. 2021-10-1223 min
The Journey ContinuesThe UnknownA diagnosis of kidney failure can be frightening to anyone. To a busy nurse and mom like Christine Hernandez, it can turn your whole world upside down. Christine and her son and caretaker Julian share how their family is venturing into the unknown, together. 2021-09-2824 min
Techtown Service CallsPreparing for a Disaster2021-09-2717 min
The Journey ContinuesBONUS – Plant-based diets: Can they work for kidney patients?Hot Topics in Kidney Health is a podcast from the National Kidney Foundation that highlights the latest in kidney research, dispels myths, and brings you up-to-date news in kidney care. This episode is all about plant-based diets and the benefits for kidney patients. If you like this episode, subscribe to Hot Topics in Kidney Health wherever you like to listen to podcasts.2021-09-1446 min
The Mostly Legal PodcastThe Quintessential MentorIf we asked you right now who your mentor is, would you be able to give us an answer? Would you without a shadow of a doubt be able to name a person who has not only inspired you but has personally had a hand in your professional success? Statistically, not many people claim to have a mentor, so if you don’t, that’s okay you’re not alone. But in this final episode of our inaugural season, we interview Amanda Koplos’s lifelong mentor, Winston Williams (Partner at CWP Entertainment Management), and discover why having a mentor is not o...2021-09-1359 min
The Mostly Legal PodcastYoung and in ChargeWhat’s the difference between passion and perseverance? Passion only takes you so far and perseverance takes you the rest of the way. Take Jenna Carter (Director of Administration for K&L Gates, LLP, Washington, D.C.) and Chassidy Deckard (Director of Administration for the Texas region of Pillsbury Winthrop Shaw Pittman, LLP) for example. Their perseverance has gotten them to where they are today and through the adversity of a high-pressure job, to overcoming the obstacles and blazing their own trail, these two powerhouse women show us what it looks like when the rubber truly meets th...2021-09-0656 min
The Journey ContinuesWaiting is the Hardest PartDawn Williamson is the first smiling face folks see when they step into Gift of Hope's offices. With her calming presence and bright smile, visitors might never guess that she too is waiting for a life-saving transplant. She chats with Monica about staying positive while she waits. 2021-08-3117 min
The Mostly Legal PodcastSmall Firms, Big HeartsWhich question would you rather have the answer to: where do you find the best firm administrators or how do you gain loyalty from a large group of people? Fortunately, you don’t actually have to choose because Katya Adams (Office Manager, The Watkins Firm, APC) and Gail Fredrickson (Firm Administrator, Rossway Swan) give us answers to both. Pull up a chair because we dive into a whole host of other questions too and you won’t want to miss what they have to say.2021-08-3050 min
Techtown Service CallsThe Best Ways To Service High-Tech EquipmentFrom touch-screens to Wi-Fi capabilities, foodservice equipment continues to evolve. Paul Pumputis, service manager at Duffy's AIS, gives a couple tips for techs when it comes to keeping up with smart equipment. Next up, Scott Hester, president of RSI, recalls a service visit involving a neglected margarita machine at a Mexican family-dining restaurant. Then techs from Gary's East Coast Service, General Parts and EMR give advice on keeping a service truck in top condition.2021-08-3017 min
The Mostly Legal PodcastThe Other Side of the Fence: Legal Industry Business Partners Speak OutIn this episode we are taking a turn to explore the business of law from the legal technology side of things. Melissa Chambers (Vice President of Enterprise Solutions, LawPay/Affinipay) and Mike West (Vice President of SMB Sales, NetDocuments) unveil the real truth behind the uniqueness of law firms and the real pain points that they have. Now, imagine yourself with only 2 minutes to make your pitch to a firm. What is the first thing you lead with? You’re going to have to listen to find out because Mike and Melissa said it best. 2021-08-2355 min
The Journey ContinuesLife Goes OnAngelique’s world was turned upside down when doctors told her she had only days to live unless she received a liver transplant. She and her twin sister Angenette knew her story was not going to end in that hospital bed 28 years ago.2021-08-1726 min
The Mostly Legal PodcastShifting Perspectives in the IndustryWhat would you do if, 48 hours before the most important event of the year, someone asked you to fill in for the keynote speaker? Would you pass up the opportunity or would you make it to the stage and give the best speech of your life? What if, after 20 years at a small firm, you made a leap and moved to a large firm? Would you be ready for the challenges that came with that transition? What about getting buy-in from attorneys and partners? How do you sell yourself in a way that gets you what you need? 2021-08-161h 02
The Mostly Legal PodcastIf You Get Lost – Just Shake SomethingBuckle your seatbelts, because there is a lot to unpack in this episode! Holly Pulido (Chief Operating Officer at Slack Davis Sanger LLP) and Eric Hightower, CLM SPHR (Director of Operations at Wright, Constable & Skeen, L.L.P.) take us through a jam-packed, 60-minutes’ worth of award-worthy entertainment. From uncovering the real myth behind the legal management profession and navigating mergers and acquisitions, to learning how to prioritize an onslaught of requests, this episode will remind you why you do what you do. And, as a bonus, you’ll also discover what really happens when the light bulb...2021-08-0950 min
The Journey ContinuesConnected at the HeartAugust is Minority Organ Donation Awareness Month. For our inaugural episode, we are highlighting the story of organ donor hero Mario Cousins, as told by his mother Emma O’Neal and his grateful heart recipient Pam Morris Walton. 2021-08-031h 02
The Mostly Legal PodcastA Legal Leader’s Love StoryFinding the love of your life is rare. It isn’t something you can search for or pull out of thin air, and sometimes, people go through their entire lives without it. But that wasn’t the case for Mark Bridgeman (HR Manager, ShuffieldLowman Attorneys and Advisors). From the Navy to Chief Legal Records Manager to three ALA chapter leadership positions, Mark has seen it all. But what he didn’t see coming was Steven Wingert. From a love born out of a Starbucks line, to defying the odds, and navigating pancreatic cancer, Mark takes us through a love...2021-08-021h 01
The Mostly Legal PodcastA Servant Leader’s Journey with Debbie Elsbury and Michael BumgarnerMichael Bumgarner (President of ALA) and Debbie Elsbury (former President of ALA) join the show to discuss everything from the hurdles that come with huge career transitions to the power of titles within a firm. They also discuss how one can progress into leadership within ALA. In the legal community, it’s easy to feel like the dumbest person in the room because, let’s face it, you’re surrounded by so many great minds and imposter syndrome is real. But both Debbie and Mike have some tips on how to overcome this. And if that wasn’t enough to pique...2021-07-261h 00
Techtown Service CallsKeeping Up Beverage EquipmentEMR Technician Craig Anderson shares what he knows about cleaning soda and beer lines, the challenges of running bundle tubing, and what’s really going on in those touch-screen soda fountains. Then John Schwindt of Hawkins Commercial Appliance Service explains what happens when unqualified installers hook the fryer oil supply to a nearby gas manifold by accident. (Hint: Things get messy.) CFESA’s annual conference is coming up, and pros from Gary’s East Coast Service, Elmer Schultz Services, Pine Tree Food Equipment and CFESA itself share what they’re looking forward to the most.2021-07-2618 min
The Journey ContinuesThe Family HouseKevin Lee is the Chief Organ Operations Office for Mid-America Transplant - the organ procurement organization for Southern Illinois and Missouri. He dispels common myths about organ donation and shares an exciting update about The Family House. To learn more about Mid-America Transplant, visit midamericatransplant.org.2021-07-2030 min
The Mostly Legal PodcastWorking with Friends with Tina Terrian & Chris SimsEveryone knows you should always maintain a professional relationship with your coworkers, but what happens when your coworker also happens to be a great friend? From a floating Walmart to comfortable tensions, Rob and Amanda speak with long-time friends Tina Terrian (Executive Director at Pirkey Barber PLLC) and Chris Sims (Director of Finance at Pirkey Barber PLLC) to explore the dynamics of a friendship that defies the odds in an industry that can leave you feeling rather lonely – not to mention a discovery about the true difference between casinos in Vegas and the ones on cruises. And if...2021-07-1946 min
The Mostly Legal PodcastFinding Your Voice in a Big Firm with Lyn Calu & Michael KeattsLyn Calu (Regional Office Administrator at Dinsmore & Shohl) and Michael Keatts (Regional Office Administrator at Bowman and Brooke) began their friendship at Bowman and Brooke where they navigated the waters of a firm with over 300 people. In this inaugural episode, Lyn and Michael discuss what it’s like managing teams through two different lenses and juggling the dynamics that inevitably emerge from working at a firm of such magnitude. From crazy Tarzan-themed ALA parties to creating the glue that leads to lasting bonds, Rob, Amanda, Lyn, and Michael laugh their way through stories about loincloths and the Ve...2021-07-1256 min
The Mostly Legal PodcastIntroducing: Mostly Legal with Rob Joyner & Amanda KoplosYou may be asking yourself, why should I listen to a podcast about legal management? The answer is simple: as a pioneer in law firm tech sales and a seasoned law firm leader, Rob and Amanda have combined experience of almost 25 years in the legal industry. These two industry titans have seen it all and have some crazy stories to tell with guests that won’t fail to keep you on your toes. But this show won’t be about academic issues surrounding legal management, unruly clients, or the practice of law itself; instead, it will focus on th...2021-07-1240 min
The Journey ContinuesThe Friendly SkiesWhen Jeanette Perez heard fellow flight attendant Tonuah Trujillo needed a kidney, she didn’t hesitate to get tested. Now, closer than sisters, Jeannette is running the Chicago Marathon to raise awareness about the need for more living donors. Learn more about running with Team Kidney at nkfi.org/team-kidney and living donation at nkfi.org/be-a-donor 2021-07-0625 minThe Mostly Legal PodcastIntroducing: Mostly Legal with Rob Joyner & Amanda KoplosYou may be asking yourself, why should I listen to a podcast about legal management? The answer is simple: as a pioneer in law firm tech sales and a seasoned law firm leader, Rob and Amanda have combined experience of almost 25 years in the legal industry. These two industry titans have seen it all and have some crazy stories to tell with guests that won’t fail to keep you on your toes. But this show won’t be about academic issues surrounding legal management, unruly clients, or the practice of law itself; instead, it will focus on th...2021-06-2801 min
Techtown Service CallsThe Case of the Fried Fryer2021-06-2818 min
The Journey ContinuesWalking in FaithRabbi Andy Bossov learned his kidneys were failing as a result of taking medication for his ulcerative colitis. His friend Karen, a minister, offered to donate one of hers. Now Andy’s using his time to advocate for others with kidney disease and by chairing this year’s Walk for Kidneys.2021-06-2223 min
The Journey ContinuesA Lasting LegacyThrough her work at Gift of Hope Organ & Tissue Donor Network, Marion Shuck helped countless families make the powerful decision to donate their loved ones’ tissue and organs. When her husband of 33 years, Reggie, suddenly passed away, she found herself making that same powerful decision. 2021-06-0837 min
The Journey ContinuesGame ChangerBrian Stiner has always been athletic. When he was told he’d need a kidney transplant, he turned to sports by way of the Transplant Games to help him stay active, healthy, and positive. 2021-05-2521 min
Techtown Service CallsBringing Kitchens Back OnlineWith the Restaurant Revitalization Fund in full swing, more restaurants are coming back online following pandemic-related shutdowns. Elmer Schultz Services Owner and President Kirby Mallon, based in Philadelphia, shares advice on powering up equipment that sat dormant. Mallon, who also serves as CFESA president, adds a few thoughts on bringing more techs into the service field. Chris Evans, service manager for Gary’s East Coast Service, delivers a story on how cold hand-washing water helped pinpoint dishmachine issues on a service call. And techs from Commercial Kitchen Parts & Service, Smart Care Equipment Solutions and EMR offer ways to deal wi...2021-05-1917 min
The Journey ContinuesPassion with PurposeChelsie Tamms knew from a young age that kidney disease would be part of her story. As her career as a graphic designer flourished, it also became part of her passion. To learn more about Chelsie and the Cool Beans project, visit https://www.letteringworks.com/coolbeansFor more information about Polycystic Kidney Disease, visit https://pkdcure.org/2021-05-1126 min
The Journey ContinuesAin’t No Mountain High EnoughAaron and Tonya Rhoden’s love story is straight out of a Hallmark movie. They were engaged on a mountain in Hawaii and married the very next day. When Aaron was told he needed a kidney transplant, the couple embarked on their hardest climb yet.2021-04-2726 min
Techtown Service CallsWhat You Need to Know About DishmachinesEric Luna, field service supervisor at Commercial Kitchen Parts & Service, answers questions from the community about dishmachines. Hear what he has to say about dealing with what some call biohazards, along with temperature readings, low voltage shorts, safety circuits and more. Next, Paul Pumputis, service manager at Duffy's AIS, talks about how a low-pressure reading led to a high-pressure situation. And technicians with Gary's East Coast Service, Heritage Service Group and EMR help you ready kitchens for the summer months. 2021-04-1917 min
The Journey ContinuesThis Fight Isn’t OverKimberly Gosell has been through more than her fair share of health scares: lupus, kidney failure, three transplants and now brain cancer. She shares how she handles the continued fight for her life.2021-04-1326 min
The Journey ContinuesTaking the LeadIllinois State Senator Christopher Belt shares the shocking way he discovered his kidney disease and how his diagnosis and kidney transplant affect the way he serves the people of Illinois. 2021-03-3022 min
The Journey ContinuesThe Kidney PrimerDr. Tipu Puri, a kidney specialist at UChicago Medicine explains who is at-risk for developing kidney disease, and when, where, and why you should have your kidneys checked.2021-03-1624 min
Techtown Service CallsLeading Women in the Equipment Service Industry2021-03-1620 minThe Journey ContinuesBack to Square OneJody Wilkey donated a portion of her liver in 2019. When she heard Renee Sample needed a kidney, she didn’t hesitate to volunteer to donate again. But one phone call took them back to square one.2021-03-0223 min
Techtown Service CallsState of the Service IndustryIn this episode, Service Calls checks in with Duffy’s AIS CEO Wayne Stoutner for advice on how techs in the field can overcome COVID fatigue, and how to best prepare to bring equipment online—whether it sat as a result of pandemic-imposed closures or is a new installation. Next, Gary Petitti, president of Gary’s East Coast Service, solves an issue with a dishmachine pump that runs backward. And techs with EMR, Smart Care Equipment Solutions and Malachy Parts & Service point to the silver lining of the pandemic for the service industry.2021-02-1817 min
The Journey ContinuesA Chance EncounterAntonia Jordan and Maranda Proce couldn’t be more different but they now call one another “my closest friend.” Their lives intersected when Antonia’s nephew Chance the Rapper tweeted about his aunt’s need for a kidney donor. 2021-02-1627 minThe Journey ContinuesBeyond Every WallAs the first female, black transplant surgeon in the U.S., Dr. Velma Scantlebury is no stranger to overcoming challenges. She shares her journey from little girl in Barbados to author and world-renowned physician, and what's next for her now that she's retired.2021-02-0228 minThe Journey ContinuesWaiting is the Hardest PartDawn Williamson is the first smiling face folks see when they step into Gift of Hope's offices. With her calming presence and bright smile, visitors might never guess that she too is waiting for a life-saving transplant. She chats with Monica about staying positive while she waits. 2021-01-1916 min
Techtown Service CallsHot-Side Equipment Best Practices2021-01-1813 min
The Journey ContinuesBonded for LifeAnna Shabelman and her uncle Dave have always been close but their special bond grew even stronger when as an adolescent, Anna was diagnosed with kidney disease.2021-01-0522 min
The Journey ContinuesChanging the ViewDiane Hollingsworth is no stranger to organ and tissue donation. Before she worked for National Kidney Foundation of Illinois, she needed a kidney transplant herself. Now she's a VP at Eversight where she helps give people with vision impairments the gift of sight.2020-12-2218 min
Techtown Service CallsWhat’s to Come in 2021John Schwindt of Hawkins Commercial Appliance Service shares what challenges, changes and hope he sees in the year ahead. Dan Cone of Dan Cone Group explains how the service company helped a relief organization feed thousands of people affected by a natural disaster. And service technicians with General Parts, Clark Service Group and EMR reveal what’s on their wish list in 2021.2020-12-2119 min
The Journey ContinuesIt’s In the Small ThingsKatie Adduci is a nurse, living kidney donor, and mom to kidney kid Max. Nicole duMont is a licensed social worker who has worked with children in all stages of kidney disease and transplantation. Together, they share what a pediatric kidney disease diagnosis looks like for families and ways that loved ones can offer support.2020-12-0830 min
The Journey ContinuesMonica’s Thanksgiving MiracleIn this episode, host Monica Fox is interviewed by her daughter Olivia Fox. Together, they tell the miraculous and emotional story of Monica’s life-saving Thanksgiving transplant and why they are both committed changing lives as a result. 2020-11-2426 min
Techtown Service CallsMaking Remote Training WorkMany service technicians have switched from in-person to remote training as a result of the pandemic. But remote training can have its challenges, including limited hands-on experiences and a lack of face-to-face interactions. Dan Reese, director of training for CFESA, arms techs with the tools they need to succeed in remote training. Rich Bunt of Clark Service Group shares how a little communication goes a long what when it comes to bringing a combi oven back online, and EMR, Hagar Restaurant Service and Joe Warren & Sons Co. dish on how they encourage up-and-coming technicians in the field.2020-11-2317 min
The Journey ContinuesBattle of a LifetimeDaronta Briggs is a Gulf War Veteran, kidney transplant recipient, and the CEO of Veterans Transplantation Association. He shares his kidney transplant journey and his decision to support other veterans facing gaps in the healthcare system.2020-11-1025 minThe Journey ContinuesThe UnknownA diagnosis of kidney failure can be frightening to anyone. To a busy nurse and mom like Christine Hernandez, it can turn your whole world upside down. Christine and her son and caretaker Julian share how their family is venturing into the unknown, together.2020-10-2723 min
Techtown Service CallsCold-Side Equipment Tips from Scott HesterRefrigerated Specialist’s President Scott Hester answers questions about cold-side equipment from the Techtown community. Learn how blast chillers work, how to properly service R290 refrigerant and what to do if you see dry ice in a walk-in. Up next, techs from General Parts and Service, Gary's East Coast Service and Hawkins Commercial Appliance Service talk about the craziest, funniest issue they’ve seen in a kitchen that’s prompted an operator to make a service call. You don’t want to miss it!2020-10-2617 min
The Journey ContinuesMaking An Impact1 in 3 American adults is at risk for developing chronic kidney disease. Jacqueline Burgess-Bishop, CEO for the National Kidney Foundation of Illinois, and Susan Sullivan, kidney recipient and Foundation board member, share ways to take care of your kidney health while making an impact in your community.2020-10-1321 minThe Journey ContinuesLife Goes OnAngelique’s world was turned upside down when doctors told her she had only days to live unless she received a liver transplant. She and her twin sister Angenette knew her story was not going to end in that hospital bed 28 years ago.2020-09-2926 min
Techtown Service CallsHow to Ensure a First-Time FixIt’s even more crucial to deliver a first-time fix during the pandemic. It helps minimize calls to a foodservice facility and keeps costs down for the operator. But it’s not always easy. EMR Parts and Distribution Manager Bill Boling lists how techs can best set themselves up for a first-time fix. Garrett Warren of Joe Warren & Sons finds an operator who takes cabinet cleaning to a new level. And techs from Clark Service Group, Duffy’s AIS, Pine Tree Food Equipment and American Kitchen Machinery & Repair share what they like most about virtual training versus in-per...2020-09-2818 min
The Journey ContinuesHeroes Don’t RetireDr. Ashutosh Gupta treated patients with kidney disease for more than thirty years. But it was only after retirement that he made the decision to become a living kidney donor. In this episode, he shares his story and walks us through the donation process.2020-09-1520 min
Techtown Service CallsBe Part of a Community2020-08-2417 minThe Journey ContinuesConnected at the HeartAugust is Minority Organ Donation Awareness Month. For our inaugural episode, we are highlighting the story of organ donor hero Mario Cousins, as told by his mother Emma O’Neal and his grateful heart recipient Pam Morris Walton.2020-08-1124 min
Techtown Service CallsWarranty Best Practices2020-07-2014 min
Techtown Service CallsOvercoming ChallengesIt’s a new world for service techs, and the COVID-19 pandemic is still very real. In this episode of Service Calls, Kirby Mallon, owner and president of Elmer Schultz Services, shares what he sees as the top challenges for techs in the field right now, and how they can overcome them. Pat Finley, lead master certified technician at General Parts, discovers a bakery’s mistake has turned dough batter into charcoal inside its dishmachine. Then techs from Gary’s East Coast Service, Choquette CKS, Duffy’s AIS and EMR explain how they’ve used some recent downtime t...2020-06-2217 min
Techtown Service CallsTech Training for Today and for a CareerIn this episode, Choquette CKS Vice President Jennifer Linton talks about supporting techs, even during these strange times. She also offers advice on how techs can get the most out of mentoring. Next, Tammy Blon of American Kitchen Machinery and Repair recalls a story of an operator who tried to take shortcuts with a self-cleaning combi oven. Then techs from Clark Service Group, Joe Warren and Sons Co., and EMR share tips on maintaining a social distance in the field.2020-05-1813 min
Techtown Service CallsImpact of COVID-19[removed]2020-04-2014 min
Techtown Service CallsMaster Customer Service2020-03-2310 min
Techtown Service CallsSetting Up Planned Maintenance ProgramsJR Weber, director of sales at General Parts, gives his top tips on working with clients to set up effective planned maintenance programs. Greg Smith, training and safety manager for EMR, finds an operator has unsuccessfully altered a slicer to match the electrical. And techs from Clark Service Group, Gary’s East Coast Service, Smart Care Equipment Solutions and CFESA reveal their best customer service advice. 2020-02-2412 min
Techtown Service CallsWhat to Know About Today's Cook-Chill Solutions2020-01-1715 min
Techtown Service CallsWhat’s Ahead for 2020?2019-12-1917 min
Techtown Service CallsHow to Execute a Smooth InstallationJoe Pierce, owner and CEO of Pierce Parts & Service, shares his top tips for a successful install, from what a contract should address to steps to take after the big day. Duffy’s AIS CEO Wayne Stoutner joins next to talk about a short-sighted operator who refused to invest in a conditioned makeup air system. (Yes, things turned cold.) Plus, service techs from Smart Care Equipment Solutions, Refrigerated Specialist Inc. and EMR give advice on how to balance work and home life.2019-11-1514 min
Techtown Service CallsFailure Isn’t an OptionStuart Schwadron, RATIONAL USA’s manager of consultant services, talks about the latest features on combi ovens and how to service them in episode three of Service Calls. (Hint: Redesigned touchscreens come with a front membrane that techs can replace if damaged instead of the entire component.) Next, Roy Cagle, install manager for Hagar Restaurant Service, proves perseverance pays off when he answers the call of a beer cooler with a condenser leak. And Jeff Boakes, manager of technical service for Delfield/Welbilt, fields questions from service techs on R290 refrigerant.2019-10-1818 min
Techtown Service CallsUnder Pressure: From Solving a Fryer Mystery to Keeping Up with Training and Dealing with Stressed OperatorsIn episode two of Service Calls, Jay Sanderson, senior technician with Gary’s East Coast Service, explains how he solved the mystery of a malfunctioning thermostat on a countertop fryer. Next, John Schwindt, general manager and vice president of Hawkins Commercial Appliance Service and president of CFESA, talks about the importance of service tech training—from starting with a solid foundation to participating in ongoing courses. In Nuts & Bolts, service techs sound off about how to professionally handle stressed operators. 2019-09-2015 min
Techtown Service Calls#1 Back to School: Servicing Equipment After SummerIn the inaugural episode of Service Calls, a podcast by Heritage Parts in partnership with Foodservice Equipment Reports, hear how the team at University of Michigan prepares equipment that’s been sitting idle all summer to feed hungry students in the fall. Plus CFESA’s Dan Reese recounts how an eagle-eyed tech, responding to a customer’s report of smelling gas coming from a boiler-based steamer, caught and corrected a careless installer’s shortsighted move. Plus service techs reveal the surprising things they always carry on their trucks to help service calls go smoothly.2019-08-1317 min