Shows
CJ & The DukeThe Power of User Councils for your ServiceNow PlatformEveryone talks about transparency and leadership, but you won't achieve that without an audience. We break down the reasons and methods for ServiceNow platform owners and consultants to set up user and executive councils for their ServiceNow programs.Thanks to our sponsors,- Clear Skye the optimized identity governance & security solution built natively on ServiceNow.- Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purchases with code CJANDTHEDUKE20 at checkout. Claim it at: https://www.magicmind.com/cjandthedukeABOUT US...2024-09-2031 min
CJ & The Duke🛠️ Labor and ServiceNowIn celebration of labor day, we talk about how do you know you're doing GOOD labor, and how to make sure your labor isn't exploited.And we conclude with a titanic labor that the ServiceNow community needs to address.ALSO MENTIONED:- Getting Better at Communication- CSDM with Mark Bodman- The Truth About Customization vs Configuration- Document Your SolutionsThanks to our sponsors,- Clear Skye the optimized identity governance & security solution built natively on ServiceNow.- Magic Mind the world's first mental performance shot. G...2024-09-0140 min
CJ & The DukeNavigating ServiceNow Deployment ChaosWe discuss some practical methods for bringing the chaos of ServiceNow implementations under controlALSO MENTIONED:- Robert's Rules of OrderThanks to our sponsors,- Clear Skye the optimized identity governance & security solution built natively on ServiceNow.- Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purchases with code CJANDTHEDUKE20 at checkout. Claim it at: https://www.magicmind.com/cjandthedukeABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the fo...2024-07-2536 min
CJ & The DukeLearn to go from Abstraction to ActionThe difference between an adequate and expert ServiceNow expert is comfortably receiving abstractions and translating them into specific action. Break the mindset of being an order taker. The difference between great success and poor results can be due to your clarifying lense, in addition to your dev skills.ALSO MENTIONED:- Episode 38 - Outcomes, outcomes, outcomes, outcomesThanks to our sponsors,- Clear Skye the optimized identity governance & security solution built natively on ServiceNow.- Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off...2024-06-2932 min
CJ & The Duke🎁🤖 AI In A Box with Jace BensonJace isn't just passionate about Tech, but also how it's sold. Learn how is "buy once and own it" philosophy lead him to create "AI In A Box", an AI you can install in your own environment to perform task summaries. All the security, privacy, and compliance you want, at a criminally low price.Check out https://ai.ina.box/Thanks to our sponsors,- Clear Skye the optimized identity governance & security solution built natively on ServiceNow.- Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st sub...2024-06-2732 min
CJ & The DukeServiceNow Development, Architecture, & Success, with Chris NandaOG of ServiceNow OGs, Chris Nanda, joins us to talk about ServiceNow development, what makes a good architect, and what ServiceNow success looks like.Thanks to our sponsors,- Clear Skye the optimized identity governance & security solution built natively on ServiceNow.- Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purchases with code CJANDTHEDUKE20 at checkout. Claim it at: https://www.magicmind.com/cjandthedukeABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the fo...2024-06-1537 min
CJ & The DukeCoaching, Keeping Up, And HOW DOES THIS THING WORK!?Coaching is a necessity, even for seasoned vets. We differentiate between coaching, mentoring, and training. We discuss the difficulty of keeping up with ServiceNow and how hard it is to understand how solutions are *supposed* to work.Mentioned:- Ep 67: Asking for Help- Chillz Muzik on Fiverr (our theme song performer)Thanks to our sponsors,- Clear Skye the optimized identity governance & security solution built natively on ServiceNow.- Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purchases wit...2024-05-3141 min
CJ & The DukeStraight talk on CSDM with Mark BodmanMark Bodman, ServiceNow's Sr. Product Manager for CSDM & CMDB joins us to demystify the CSDM.Mentioned in this episode- The Invisibility Problem- ServiceNow Community Youtube CSDM ContentThanks to our sponsors, - Clear Skye the optimized identity governance & security solution built natively on ServiceNow.- Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purchases with code CJANDTHEDUKE20 at checkout. Claim it at: https://www.magicmind.com/cjandthedukeABOUT USCory and Robert are ve...2024-05-0435 min
CJ & The DukeFrom bridal makeup to ServiceNow expert - Holly Ryder's journeyServiceNow CSA & CAD Holly Ryder of PAMT Consulting joins us to discuss her journey to ServiceNow deployment, and how The Duke's ServiceNow coaching helped her reach her goals.Mentioned in this episode- The Chuck Tomasi You Never Knew- Tracy Curry Builds The Soap App- What to Build to Up Your ServiceNow Skill- Getting the ServiceNow Help You NeedThanks to our sponsors, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.Magic Mind the world's first mental performance shot. Get you up to 48% of...2024-04-2930 min
CJ & The DukeThe ServiceNow Magician - Chris SchuhCMA & magician Chris Schuh joins us to discuss ServiceNow event management, ITOM, CMDB. We go deep on why its so difficult to get right, and how to cope.Thanks to our sponsors, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purchases with code CJANDTHEDUKE20 at checkout. Claim it at: https://www.magicmind.com/cjandthedukeABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the foun...2024-04-2435 min
CJ & The Duke7 Day ServiceNow Upgrade?! (With Mark Roethof)Special guest Mark Roethof joins us to discuss a massive ServiceNow upgrade executed in just 7 days using only out-of-box components.Learn the tools he used and what it took to prepare. We also talk a bit about content creation and owning your journey.Clone Management, Upgrade Monitor, Upgrade Center, ATF, Cloud Runner, Skipped Record Rules.Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.EXTRA STUFF:- Mark's absolutely ridiculous 250+ article mega thread. ABOUT USCory and Robert are vendor a...2024-04-1634 min
CJ & The DukeServiceNow's Invisibility Problem(s)Invisibility is a massive issue inhibiting customer success with ServiceNow. Be it the inability to see what we have built, or the invisibility of how things are supposed to work, our ecosystem struggles to both understand our instances and grow in knowledge in the platform. So what is a ServiceNow expert to do?See also:Episode 25 - DoomsdayEpisode 49 - Document ServiceNow DeploymentsSpecial thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.ABOUT USCory and Robert are vendor agnostic freelance ServiceNow ar...2024-03-2531 min
CJ & The DukeNowLearning & AI chat with the famous (infamous?) Mark ScottMark Scott is a ServiceNow architect who works on NowLearning, but he's also shockingly good at AI builds.Learn about what life is like on the NowLearning team, and what it takes to build crazy AI use cases in spare time.Mark Scott on LinkedInSpecial thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital Media2024-03-2131 min
CJ & The DukeManaging your Environmental Health & Safety with SerenityEHS on ServiceNowLearn why ServiceNow is an excellent platform for managing Environmental Health and Safety. We talk to Peter Oneppo and Nathan Dupirack of Serenity EHS, a leading EHS platform built on ServiceNow. You'll learn ...- How SerenityEHS can improves the relationships between HR, IT, and EHS teams.- How SerenityEHS radically improves time to value on EHS outcomes.Request a Demo of SerenityEHS Now!ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital Media...2024-03-1431 min
CJ & The DukeServiceNow - Past, Present, and Future, with Damien DavisDamien Davis is a long time ServiceNow employee who lives on the cutting edge of ITSM. We talk about the past, present, and future of ITSM on ServiceNow. A very special guest arrives for you Dr.Who fans as well.Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!2024-02-2335 min
CJ & The DukeEpisode 100! PUSH IT TO THE LIMITWe celebrate our 100th episode by talking about how to push your performance to the limit in 2024.We discuss the proper time to find a #ServiceNow niche, how to talk about what you've built, building vs reading, putting your money where your mouth is, and so much more. Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.Mentioned in this episode:- ServiceNow Community- ServiceNow Developer Discord- SNDevs Slack ABOUT USCory and Robert are vendor agnostic freelance S...2024-02-1938 min
CJ & The DukeBen Forrest-Green on Architecture, GenAI, consulting, and more.ServiceNow Certified Master Trainer Ben Forrest-Green joins us for a jam session.We talk about ServiceNow infrastructure, GenAI, hard ecosystem lessons, consulting, and more.Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.Mentioned in this episode- Follow Ben on LinkedInABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!2023-12-1136 min
CJ & The DukeEvolution of the ServiceNow ArchitectWe discuss the changing landscape and demands on ServiceNow architects, from GenAI to the growing width of the platform. What is the architect's role and how does one keep up? What tools do we have and what tools do we wish we had?Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.Mentioned in this episode- Managing Customer Expectations, with Carleen Carter- Jam Session: AI- Documenting ServiceNow Deployments- ServiceNow Jobs: Admin, BA, Architect, Implementer, Engagement Manager.- Live Requ...2023-12-0434 min
CJ & The DukeManaging Customer Expectations (with Carleen Carter)In this CJ & The Duke we explore how engagements go bad due to lack of expectation management. We'll also discuss strategies on how to expertly manage project expectations with ServiceNow CMA Carleen Carter.Check out Carleen's website! https://www.smartcarleen.com/Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!2023-11-1637 min
CJ & The DukeSakon: Mobility service management & automation on ServiceNowWe talk to Michele Wheeler of Sakon about their application on ServiceNow. We discuss- The nightmare of managing mobile lifecycles- How terrifyingly manual these processes are today- How manual processes undermine clear and effective asset management data.- How it can all be fixed in a single, simple deployment.Contact Sakon and get the service automation, end user experience, and golden asset data you deserve. ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the f...2023-11-0634 min
CJ & The DukeIn the hard timesHard times. Its hard to predict the future, and the future isn't always optimistic. But what can you do? In this episode we talk about strategies in networking, self teaching, narrative building, and niching to keep your edge sharp in the ServiceNow world, good times or bad.Mentioned in this episode:- Etta Wilson, an industry leading ServiceNow SPM expert.- Ep059 What to Build to up Your Skill in ServiceNow- Ep071 Lets talk ServiceNow NichesSpecial thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on...2023-10-2832 min
CJ & The DukeJam Session: Recruiting Trends, Gen AI, and 1st Time Speaker SessionsHear what happens when we just hit the record button. This episode covers annoying new recruiting trends, cover letters, day dreams of GenAI use cases for the ServiceNow platform, and upcoming ServiceNow events calling for content.Mentioned in this episode:- GenAI Resources by the incomparable Earl Duque- CreatorCon 2024 Call for ContentSpecial thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert i...2023-10-2232 min
CJ & The DukeVividCharts and exquisite ServiceNow reportingWe speak to Rob Walsh (co-founder) and Ashley McGill (Chief Marketing Officer) about our favorite reporting app on ServiceNow: VividCharts.CJ&TheDuke are HUGE VividCharts fans because it takes so much work out of manual reporting. On project status reports alone, ServiceNow customers can save obscene amounts of time and money. ABOUT VIVIDCHARTSCheck out VividChartsRegister for Real Time virtual conferenceABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital Media...2023-10-1040 min
CJ & The DukeThe Chuck Tomasi You Never KnewThe man with the bowtie. The preeminent personality and, in our opinion, the beating heart of the ServiceNow ecosystem.With this time, we hoped to introduce you all to the amazing life of Chuck Tomasi. The life you don't see beyond the podcasts, videos, and speaking sessions. This is our love and honor. Thank you Chuck, for everything you do.ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!2023-09-1751 min
CJ & The DukeLive Requirement Gathering - Coaching Cohort AppBack by popular demand, CJ and The Duke start deconstructing another ServiceNow app idea. This time for The Duke's ServiceNow Coaching Cohort. We talk about pipeline, onboarding workflows, task expectations, and a Portal that works for everyone.Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!2023-09-0337 min
CJ & The DukeA few of our favorite thingsCelebrating our 90th episode by talking about some of our favorite ServiceNow things. Stay tuned forScripted REST APIFlow DesignerOther Low Code ToolsSN Utils and XploreData VerificationVery special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!2023-08-1135 min
CJ & The DukeGetting Better at CommunicationAll the ServiceNow tech chops in the world won't get you where you want unless you're a great communicator.Here are some ways you might improve your coms game, courtesy of CJ&TheDukeListening with intentKnowing your audienceThe art of summary & repeatingOptions & evidenceIntangibles and aestheticsOvercommunicationVery special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital Media2023-07-2934 min
CJ & The DukeKali Alexander's INSANE 1st year in the ServiceNow industryIn under a year, Kali Alexander has become one of the most recognized persona's in the ServiceNow world. In that time she's started the popular #100DaysOfServiceNow podcast as well has a speaking session at K23.We go deep to find out what her secret is!Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital Media2023-07-2147 min
CJ & The DukeMeet ServiceNow Dev Advocate Lauren McManamonMeet Senior ServiceNow Developer Advocate & Flow Designer fangirl Lauren McManamon. We discuss ServiceNow origins, cool apps, the benefits of sales experience, Flow Designer, and of course, anime.Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!2023-06-3042 min
CJ & The DukeThere are LIMITSA long term successful career in ServiceNow means understanding your limits. This episode is all about our experiences testing and breaching our limits to our own detriment and sometimes that of our customers. Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.EXTRA STUFF:- Ep39 ServiceNow Customer Perspective with Deb Quinton - Ep59 What to Build to Up Your Skill on ServiceNowABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.2023-06-1736 min
CJ & The DukeServiceNow Jam Session with Mark RoethofWe're back from Knowledge23 with special guest Mark Roethof. We discuss Generative AI, ServiceNow Instance Scan, and the importance of content creation for freelancers. Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.EXTRA STUFF:- Mark's absolutely ridiculous 250+ article mega thread. ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!2023-05-2737 min
CJ & The DukeEnding the Automated Testing NightmareAs ServiceNow adoption increases, so does the need for fast reliable testing. CJ&TheDuke with special guest Paul Chorley of AutomatePro talk about just how painful that is. But there's hope with AutomatePro, a ServiceNow app that radically changes the automated testing landscape. Get the quality control you need, while giving your devs & implementers (checking notes)... 70%!! of their time back.Get in touch with AutomatePro.See AutomatePro in Action on The Duke's Youtube channel.Meet AutomatePro at Knowledge23, booth PZK-08ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cor...2023-05-0338 min
CJ & The DukeThe ServiceNow Spicy Certification EpisodeIts time to talk about ServiceNow certifications, and as always CJ&TheDuke aim to give it to you straight.What do certs REALLY mean? If certs are the endgame, then why do you still need to interview? Why do companies still ask for years experience? What can you do in lieu of that experience?Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.MENTIONED IN THIS EPISODE:- Ep59 What to Build to Up Your Skill- YouTube: A ServiceNow App For Soaping?2023-04-2926 minCJ & The DukeWhat is a ServiceNow Engagement ManagerMany ServiceNow newcomers are asking about the Engagement Manager role. CJ & The Duke break down what skills, experience, and personality traits are required as well as what a day in the life of an EM entails.Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.MENTIONED IN THIS EPISODE:- Ep54 Perspectives with Pat FullerABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital M...2023-04-2636 min
CJ & The DukeLets talk ServiceNow Community with Dan BruhnServiceNow Community has been the cornerstone of ServiceNow knowledge and learning for over a decade. We took a rare opportunity to speak to one of the people who made it happen, Dan Bruhn. We talk about Community's unique advantages, and what comes next.Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.MENTIONED IN THIS EPISODE:- ServiceNow Community Official Site- ServiceNow Developer Discord- SNDevs Slack Channel- Ep 80: Live Requirement GatheringABOUT USCory and Robert ar...2023-04-0835 min
CJ & The DukeLive ServiceNow App Requirement GatheringCJ & The Duke always say "build build build" to practice ServiceNow. This episode is a roleplay where CJ has a political campaign app, and The Duke has to gather requirements for how to build it. Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!2023-03-0335 min
CJ & The DukeBefore You Go To A ServiceNow BootcampIf you're considering or preparing for a ServiceNow bootcamp, you'll want to watch this episode.CJ and the Duke talk about concepts and mindsets critical to getting the most value from ServiceNow bootcamps and into the jobs beyond.Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.MENTIONED IN THIS EPISODE- Work is BS!- What to build to up your skill- What is a ServiceNow Admin- What is a ServiceNow Architect- What is a ServiceNow...2023-02-1033 min
CJ & The DukeServiceNow Hackathons - Why You Need To Try OneServiceNow Hackathons cause incredible personal growth. CJ&TheDuke discuss- Why hackathons are essential to growth- The Duke's strategies to win 4 ServiceNow Hackathons- How to handle intimidation- Team composition- A different outlook on "build quality"- How to properly scopeVery special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.MENTIONED IN THIS EPISODE- Ep63 - Work is Bull$%!@- Ep10 - Perspectives with Matt BeranABOUT USCory and Robert a...2023-02-0534 minCJ & The DukeJam Session: Iterative Development, Perils of Context Switching, and the Pursuit of the Unicorn ProjectCJ & The Duke decide to just hit the record button and run with it. This jam session covered the following:Iterative DevelopmentRecombination & InnovationPerils of Context SwitchingPursuing the Unicorn ProjectOffshoring and International ConsultingPricing Your WorkVery special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor U...2023-01-2036 min
CJ & The DukeDealing with DriftThings always change. Bad original designs, new tech, emerging process models. We're constantly confronted with necessity to change, sometimes fundamentally. In this episode we talk about coping strategies for The Drift.Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.ALSO MENTIONED ON THIS EPISODE- Chillz Muzik wrote our intro, check out his Fiverr offer.- Ep 25 - Doomsday- Ep 38 - Outcomes, outcomes, outcomes- Ep 49 - Document your ServiceNow Deployments (or CJ eats your lunch) ABOUT US...2023-01-1531 min
CJ & The DukeServiceNow Rise Up!We discuss the ServiceNow Rise Up program, strategies for Rise-Up cohorts to learn ServiceNow, and the many ways our ecosystem can help. This includes:- Creating exercise libraries (stacking the gym)- Creating MUCH more ServiceNow content- Building smaller "play book" style content... and much moreVery special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ALSO MENTIONED ON THIS EPISODE- Ep 67 How to get the help you need on ServiceNow- Ep 20 Keeping up with ServiceNow- E...2022-12-2335 min
CJ & The DukeWhat its like to work as a ServiceNow Customer, Partner, and Indie ConsultantCJ & The Duke have fielded a lot of questions about places to acquire ServiceNow work. Here we outline what its like to work at a ServiceNow partner, a customer, or as an independent consultant.Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. Check out the episode we did with their VP of Engineering.ALSO MENTIONED ON THIS EPISODE- Ep 64 What is a ServiceNow Admin- Ep 49 Document Your Solutions- Ep 39 ServiceNow Perspectives, with Deb Quinton- Ep 14 So You've De...2022-12-0336 minCJ & The DukeThe ServiceNow Beginner FAQWe've had a lot of questions come in this year from people in ServiceNow bootcamps. In this episode we try to cover the most frequent and important. Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. Check out the episode we did with their VP of Engineering.ALSO MENTIONED ON THIS EPISODE- What to Build to Up Your Skill- The Business Analyst EpisodeABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of...2022-11-1936 min
CJ & The DukeAdventures at ServiceNow WorldForumIf you didn't make it to a ServiceNow WorldForum, Cory and I break down some talking points from the Chicago event. We discuss the new talking points: supply chain, inflation, compliance, employees. We talk the "3 Intents of Tokyo". New apps and irreducible complexity. Driving engagement. CMBD (again?!), and bureaucracy vs governance.Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. Check out the episode we did with their VP of Engineering.ALSO MENTIONED ON THIS EPISODEEp 06 - What's Up With Reporting?Ep 38 - Outcom...2022-11-0832 min
CJ & The DukeLets Talk ServiceNow NichesCJ & The Duke breakdown several ServiceNow processes niches. Niches are weighed by marketability, capability to be stand-alone expertise, and what extra skills you should have to specialize. We take on...- SPM (ITBM? PPM?)- Hardware Asset Management- Software Asset Management- CMDB & CSDM- SecOps- HR- LegalShould we do a second episode covering the MANY niches we couldn't cover?Other ServiceNow careers mentioned in this episode:- Becoming an Implementation Specialist (ep 70)- Testing Yourself & Others for ServiceNow Wisdom (ep 42)A...2022-10-0133 min
CJ & The DukeBecoming an Implementation SpecialistCJ & The Duke break continue illuminating different ServiceNow career paths with the Implementation Specialist. - What is an implementation specialist- Learning the language- Learning the outcomes- Learning how ServiceNow works for that process area- Soft skills you'll need.Other ServiceNow careers mentioned in this episode:- What the hec is a ServiceNow Admin? (ep 64) - The ServiceNow Business Analyst Episode (ep 46) - What is a ServiceNow Architect (ep 1!) ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is t...2022-09-2629 min
CJ & The DukeServiceNow War Stories: Guilty ConscienceCJ & The Duke talk about ServiceNow experiences that haunt their conscience. With over a decade of experience each, they've had some doozies! Great opportunity to learn from their mistakes, and learn how to learn from your own! We talk...- Taking jobs we weren't skilled enough for- The risks of taking too many clients- Not documenting instances... and how to avoid or grow from each.Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow.Mentioned in this episode:- Per...2022-09-2031 min
CJ & The DukeImagining what ServiceNow Admin Center COULD BeThe Tokyo release of ServiceNow introduces Admin Center. Cory and I breakdown our wishlist for this brilliant feature, which has the promise of being the NEXT BIG THING for ServiceNow admins and customers. We talk...- Admin account usage info- Update Set information- ATF, Instance Scan, and Upgrade Center roll ups- Email processing stats- Stale Important Things- Version and remaining support windowWhat features would make your ADMIN life easier? Post in thread where ever you see this podcast listed.Very special thanks to our...2022-09-0330 min
CJ & The DukeGetting the Help You Need For ServiceNowIn your journey to ServiceNow success you'll need help. Some people will excel at getting help. Others don't know why they're stuck.This episode will make sure you're firmly in the first category. We talk about manners, proof of work, consideration of time, the value exchange, and paying it forward.Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow.Mentioned in this episode:Episode 66: ServiceNow Content and Self MarketingEpisode 40: Fresh Perspectives with Tim WoodruffChuck Tomasi (Titans of Now)Mark Roeth...2022-08-2031 min
CJ & The DukeServiceNow Content & Self MarketingWhat kind of ServiceNow content gets attention? How do you get people to stop and look at your material? How do you get people to remember you? In this episode CJ & The Duke discuss their opinions on how to win attention.Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow.Mentioned in this episode:LinkedIn: "Stop talking about your courses and microcerts"Episode 65: Why We Do ItABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the...2022-07-3033 min
CJ & The DukeWhy do we do it?We've been asked many times "why take such a personal stake in ServiceNow"? Why podcast, why create content? Why mentor? We answer those questions AND give our thoughts on the future of ServiceNow.Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow. And Magic Mind, the world's first productivity drink, and the cure to The Duke's 3pm crash. Use promo code "CJD20" for a 20% discount!! Learn more about Magic Mind.Mentioned in this episode:Existential Threats to ServiceNow (Episode 19)The TRUTH about Customization vs Con...2022-07-1434 min
CJ & The DukeWhat the hec is a ServiceNow Admin?What started off as talking about all ServiceNow job types ended up focusing exclusively on the ServiceNow admin. Fine with us, as many new entrants to the ServiceNow space don't have a clear picture of what the ServiceNow admin is and does. We discuss- the myth of the "maintenance only" admin- the necessity of building- what most customers perceive an admin to be- coding expectations"ServiceNow can do anything". Sure, but what is it REALLY used for? CJ & The Duke propose a quick way to understand ServiceNow value propositions, and...2022-06-2025 min
CJ & The DukeWORK IS BULL$#%&!"ServiceNow can do anything". Sure, but what is it REALLY used for? CJ & The Duke propose a quick way to understand ServiceNow value propositions, and what applications it is best for.Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of Engineering. And Magic Mind, the world's first productivity drink, and the cure to The Duke's 3pm crash. Use promo code "CJD20" for a 20% discount!! Learn more about Magic Mind.ALSO MENTIONED ON THIS EPISODEWhat to bui...2022-06-1026 min
CJ & The DukeWhat To Do At Your First ServiceNow Knowledge Conference#ServiceNow Knowledge22 is right around the corner, and finally live again! If its your first time attending, take some advice from CJ & The Duke, who've watched the conference grow over the last 11 years.Thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of Engineering. And Magic Mind, the world's first productivity drink, and the cure to The Duke's 3pm crash. Use promo code "CJD20" for a 20% discount!! Learn more about Magic Mind.ALSO MENTIONED ON THIS EPISODE- CJ...2022-05-0737 min
CJ & The DukeLets talk creating ServiceNow content with Jace BensonThere's an insane amount of ServiceNow content being generated lately, and Jace is leading the way in curating it with news.jace.pro.We discuss how and why we create the content we do, and share a few tips and tricks.Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of Engineering. And Magic Mind, the world's first productivity drink, and the cure to The Duke's 3pm crash. Use promo code "CJD20" for a 20% discount!! Learn more about Magi...2022-04-2529 min
CJ & The DukeWhat would we do differently? A ServiceNow career retrospective live from Philly with the Oscar teamCJ & The Duke celebrate episode 60 discussing all the practices they'd retain, and all the ways they'd work differently if they started their ServiceNow careers over. There's sure to be lessons in here for people of all ServiceNow skill levels.Very special thanks to our sponsor, specialist ServiceNow recruitment consultancy, Oscar-Technology - Oscar-tech.com Oscar Technology is an award-winning global technology recruitment specialist that takes an ethical, sustainable, & people-first approach.They have offices in Houston, Austin, Philadelphia, Tampa in the US – Manchester & London in the UK. And soon, San Diego & Boston. Oscar's Philadelphia team specializes in find...2022-04-1957 min
CJ & The DukeWhat to build to up your skill on ServiceNowWe're frequently asked what documents, links, tips etc make one a better ServiceNow resource. The truth is the best thing to do is build. This episode runs through daydreams of apps Cory and I wish we could build. The point is, everyone's got an experience or an interest that can inspire a ServiceNow app. If not, just look around your world and see all the work getting done around you.Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of En...2022-04-1031 min
CJ & The DukeFresh ServiceNow Perspectives with Brendan MontimaBrendan Montima is three weeks into the "My Tech Best Friend" ServiceNow bootcamp and is already showcasing great work. He's going to be a great addition to the ServiceNow world, and we got to interview him FIRST. We talk...- The importance of DOING- How ServiceNow compares to learning other techs- What parts of the platform excite us- Myths and misconceptions about ServiceNowVery special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of...2022-03-2626 min
CJ & The DukeServiceNow Perspectives with Donte HookerDonte Hooker has a long and storied career in the ServiceNow ecosystem. But now that he's fresh out of the Certified Technical Architect program, he's agreed to give us the goods about CTA. We also talk playing to win at the highest levels of the ServiceNow game.Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of Engineering.ABOUT OUR GUESTSDonte Hooker - ServiceNow Certified Technical Architect, and one of the most prodigious talents in the...2022-03-1941 min
CJ & The Duke"What is the point!?"CJ & The Duke talk about how easy it is to lose sight of the big picture. We talk about "the point" of ServiceNow deployments, how it gets lost, who maintains it, and more.Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of Engineering.ALSO MENTIONED ON THIS EPISODEEP026 - CatalystsEP039 - ServiceNow Customer Perspective with Deb QuintonABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Co...2022-03-1733 min
CJ & The DukeThe ServiceNow Workflow / Flow Designer Shoot OutCJ & The Duke talk Flow Designer vs Legacy Workflow. Flow designer comes in swinging with an absolute flurry of devastating hits, but is Legacy Workflow down for good? We talk about - The ability to fully replace Inbound Actions- The ease of integration in flow- The coherency and "containment of a solution.- The less dev intensive path, even for simple stuff, like dot walking- The re-usability of coded components.- On Being Less Fragile- Flow Designer's Better error handling- Can we replace Scheduled Jobs with Fl...2022-02-2632 min
CJ & The DukeServiceNow Perspectives with Pat Fuller (Patron Saint of Getting it Done)CJ & The Duke interview Pat Fuller, executive level consultant, and Patron Saint of Getting It Done. We talk about doing large scale projects right. Topics include proper setup, understanding outcomes, PM skills beyond the PMBOK, and much more.Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of Engineering.ABOUT OUR GUESTSPat Fuller - Executive level consultantALSO MENTIONED ON THIS EPISODEEP038 - Outcomes, outcomes, outcomes, and ServiceNow outcomesABO...2022-02-1233 min
CJ & The DukeServiceNow Perspectives, with Ben Forrest (ServiceNow Master Trainer)CJ & The Duke interview ServiceNow Master Trainer and mad scientist, Ben Forrest. In this episode we talk about qualities of a successful learner, the evolution of ServiceNow training & NowLearning, and automating all the things... including personal lives.Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of Engineering.ABOUT OUR GUESTSBen Forrest - ServiceNow Master TrainerALSO MENTIONED ON THIS EPISODELearning ServiceNow with NowLearning 2.0ABOUT USCory and Ro...2022-02-0534 min
CJ & The DukeFresh ServiceNow Perspectives with Rico JohnsonCJ & The Duke have been working with ServiceNow for over a decade, so time for a fresh perspective. We brought 5 month ServiceNow beginner Rico Johnson to talk about learning from scratch, building for practice, interview performance. And then the Duke goes on a rant about years of experience for "starter" positions.Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of Engineering.ABOUT OUR GUESTSRico Johnson is a Certified ServiceNow Admin aspiring to be a dev...2022-01-2132 minCJ & The DukeLearning ServiceNow with NowLearning 2.0NowLearning 2.0 goes live on Monday, January 17, 2022 and CJ & The Duke spoke with Mark Scott and Jim Dlugosinski about it.We discuss new key features for ServiceNow learners, customers, and partners. We talk about the hardest challenges and brightest future for the NowLearning platform.Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of Engineering.ABOUT OUR GUESTSMark Scott is a Senior Platform Architect at ServiceNowJim Dlugosinski is a Senior Proudct Manager at Se...2022-01-1643 minCJ & The DukeAdventures in ServiceNow LowCode & Hyperautomation with Steven JeffersonCJ & The Duke sit down with Sr. ServiceNow Solution Consultant Steven Jefferson to talk about all the big flashy features. We talk about - what makes low-code / citizen developer programs successful.- what is hyperautomation, and how do you get there.ALSO MENTIONED IN THIS EPISODESteven's LinkedIn ProfileEpisode 26: CatalystsEpisode 38: OutcomesEpisode 30: Solving legit nightmares with Entitlement & Access Management ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital M...2022-01-0135 minCJ & The DukeDocumenting ServiceNow Deployments (Or CJ eats your lunch!)The gloves are off. CJ and The Duke take on the ServiceNow industry's blind spot: deployment documentation.- What's at stake- Documentation value- Is it REALLY that hard?- Components of good documentation- What do other SERIOUS industries think?ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!2021-12-1936 minCJ & The DukeTerminations on ServiceNowCJ & The Duke discuss one of the most important workflows you should have on your ServiceNow platform: Terminations.- What's at stake- How to prep- Technical and process points to be aware of.- Measuring successALSO MENTIONED IN THIS EPISODE- The Catalysts Episode- Perspectives with Matt Beran - WSJ: It's time to get rid of the IT Department ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of T...2021-12-0634 minCJ & The DukeOur ServiceNow plans for 2022CJ talks about how he plans to level up his consulting game and an AD management and automation app he's building on ServiceNowThe Duke talks about his new approach to process deployments (especially ServiceNow ITBM). Its also official, The Duke does ServiceNow recruiting!ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!2021-11-2233 minCJ & The DukeThe ServiceNow Business Analyst EpisodeCJ & The Duke discuss what's up with the "ServiceNow Business Analyst" role that's been a mainstay of large implementations, but is getting way more discussion lately. What is it? How is it different from a Certified Implementation Specialist? Where does it overlap? What should you look out for?ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!2021-11-1527 minCJ & The DukeWhat to do with a Massive ServiceNow BudgetCJ & The Duke discuss what they'd do if they had a well architected ServiceNow instance and a mega-budget. Check out these awesome apps and let them know CJ & The Duke sent you! Our List:Integration HubUnifi by ShareLogicVirtual AgentMobility Management Solution by SakonSandbox InstanceVividChartsPhishbaitBootstrap by Dotwalk.io (watch a demo here)UPMXDiscovery AdminABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of...2021-11-0929 minCJ & The DukeThe Multi-Instance Thought ExperimentCJ & The Duke decided to play out a thought experiment whereby the complexities of geographies and process areas were mitigated via new production instances, rather than exception management. THIS VIDEO IS NOT ADVICE, it is simply testing what we think we know.WANT TO TELL YOUR STORY ON CJ&THEDUKE?Get in touch with us hereABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaFor sponsorship opportunities, click here.2021-10-2533 minCJ & The DukeBrad Tilton on Hacktoberfest, ServiceNow Source Control, Code Snippets, and UI BuilderCJ & The Duke host ServiceNow Developer Advocate Brad Tilton on a wide variety of topics. We discuss Hacktoberfest, code snippets, the Docs program for api samples, ServiceNow source control, & the new UI Builder. TONS of helpful links included!MENTIONED IN THIS EPISODE- Hacktoberfest- ServiceNow Dev Program Code Snippets- Submit API Samples to ServiceNow for Rewards!- Creator Toolbox: What's new with Source Control in ServiceNow Rome- ServiceNow Developer: UIBuilder Course- Build a Notes App in UIBuilderWANT TO TELL YOUR STORY ON CJ&THEDUKE?G...2021-10-2037 minCJ & The DukeEP042 - ServiceNow Wisdom. Testing yourself and others.Ever wanted a reliable way to test yourself or others for the kind of wisdom that only comes from experience? CJ & The Duke discuss overlapping product & market knowledge to reveal 6 areas that demonstrate ServiceNow wisdom. We take on...Product: Fringe use cases, experimental features, and immature features.Market: Unmet use cases, emerging trends, and deviation from norm.See this handy diagram!MENTIONED IN THIS EPISODEEpisode 5 - Five Pillars of Deploying Big Solutions, Fast WANT TO TELL YOUR STORY ON CJ&THEDUKE?Get in touch with us hereABOU...2021-10-1633 min
CJ & The DukeEP032 - Jam Session: OCM, Docs, Upgrade Plans and Upgrade VelocityWhat happens when we hit the record button without a plan? We talk about OCM, Docs, upgrade plans, and making your ServiceNow upgrades faster and smoother.Thanks to our sponsors,IntegrityPro Consulting is a ServiceNow sales, services, training, & technology partner with deep expertise in organizational change management. Check out this partner showcase to learn more.Mentioned in this episode:- Dotwalk.io - AI population of ServiceNow ATF cases.- AutomatePro - Intelligent test automation for ServiceNow ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cor...2021-07-1230 min
CJ & The DukeEP031 - Establishing ServiceNow Architecture StandardsCJ & the Duke reflect on years of ServiceNow architecture experience and what architecture standards would have helped them. We discuss coding, vendor, documentation, midserver, upgrade and migration, as well as roadmapping standards and more.IntegrityPro Consulting is a ServiceNow sales, services, training, & technology partner with deep expertise in organizational change management. Check out this partner showcase to learn more.Mentioned in this episode:- Episode 26 - Catalysts- Documentation Standards- Instance ScanABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of...2021-06-2944 min