Shows
CJ & The DukeNavigating ServiceNow Deployment ChaosWe discuss some practical methods for bringing the chaos of ServiceNow implementations under controlALSO MENTIONED:- Robert's Rules of OrderThanks to our sponsors,- Clear Skye the optimized identity governance & security solution built natively on ServiceNow.- Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purchases with code CJANDTHEDUKE20 at checkout. Claim it at: https://www.magicmind.com/cjandthedukeABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the fo...
2024-07-2536 min
CJ & The DukeWhat its like to work as a ServiceNow Customer, Partner, and Indie ConsultantCJ & The Duke have fielded a lot of questions about places to acquire ServiceNow work. Here we outline what its like to work at a ServiceNow partner, a customer, or as an independent consultant.Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. Check out the episode we did with their VP of Engineering.ALSO MENTIONED ON THIS EPISODE- Ep 64 What is a ServiceNow Admin- Ep 49 Document Your Solutions- Ep 39 ServiceNow Perspectives, with Deb Quinton- Ep 14 So You've De...
2022-12-0336 min
CJ & The DukeThe ServiceNow Beginner FAQWe've had a lot of questions come in this year from people in ServiceNow bootcamps. In this episode we try to cover the most frequent and important. Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. Check out the episode we did with their VP of Engineering.ALSO MENTIONED ON THIS EPISODE- What to Build to Up Your Skill- The Business Analyst EpisodeABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of...
2022-11-1936 min
CJ & The DukeAdventures at ServiceNow WorldForumIf you didn't make it to a ServiceNow WorldForum, Cory and I break down some talking points from the Chicago event. We discuss the new talking points: supply chain, inflation, compliance, employees. We talk the "3 Intents of Tokyo". New apps and irreducible complexity. Driving engagement. CMBD (again?!), and bureaucracy vs governance.Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. Check out the episode we did with their VP of Engineering.ALSO MENTIONED ON THIS EPISODEEp 06 - What's Up With Reporting?Ep 38 - Outcom...
2022-11-0832 min
CJ & The DukeLets Talk ServiceNow NichesCJ & The Duke breakdown several ServiceNow processes niches. Niches are weighed by marketability, capability to be stand-alone expertise, and what extra skills you should have to specialize. We take on...- SPM (ITBM? PPM?)- Hardware Asset Management- Software Asset Management- CMDB & CSDM- SecOps- HR- LegalShould we do a second episode covering the MANY niches we couldn't cover?Other ServiceNow careers mentioned in this episode:- Becoming an Implementation Specialist (ep 70)- Testing Yourself & Others for ServiceNow Wisdom (ep 42)A...
2022-10-0133 min
CJ & The DukeBecoming an Implementation SpecialistCJ & The Duke break continue illuminating different ServiceNow career paths with the Implementation Specialist. - What is an implementation specialist- Learning the language- Learning the outcomes- Learning how ServiceNow works for that process area- Soft skills you'll need.Other ServiceNow careers mentioned in this episode:- What the hec is a ServiceNow Admin? (ep 64) - The ServiceNow Business Analyst Episode (ep 46) - What is a ServiceNow Architect (ep 1!) ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is t...
2022-09-2629 min
CJ & The DukeServiceNow War Stories: Guilty ConscienceCJ & The Duke talk about ServiceNow experiences that haunt their conscience. With over a decade of experience each, they've had some doozies! Great opportunity to learn from their mistakes, and learn how to learn from your own! We talk...- Taking jobs we weren't skilled enough for- The risks of taking too many clients- Not documenting instances... and how to avoid or grow from each.Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow.Mentioned in this episode:- Per...
2022-09-2031 min
CJ & The DukeImagining what ServiceNow Admin Center COULD BeThe Tokyo release of ServiceNow introduces Admin Center. Cory and I breakdown our wishlist for this brilliant feature, which has the promise of being the NEXT BIG THING for ServiceNow admins and customers. We talk...- Admin account usage info- Update Set information- ATF, Instance Scan, and Upgrade Center roll ups- Email processing stats- Stale Important Things- Version and remaining support windowWhat features would make your ADMIN life easier? Post in thread where ever you see this podcast listed.Very special thanks to our...
2022-09-0330 min
CJ & The DukeGetting the Help You Need For ServiceNowIn your journey to ServiceNow success you'll need help. Some people will excel at getting help. Others don't know why they're stuck.This episode will make sure you're firmly in the first category. We talk about manners, proof of work, consideration of time, the value exchange, and paying it forward.Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow.Mentioned in this episode:Episode 66: ServiceNow Content and Self MarketingEpisode 40: Fresh Perspectives with Tim WoodruffChuck Tomasi (Titans of Now)Mark Roeth...
2022-08-2031 min
Titans of ServiceNow035 - Etta "Happy Path" Wilson💥 My 1000+ subscriber ServiceNow mailing list
🐦Twitter: https://twitter.com/rfedoruk
🔗LinkedIn: https://www.linkedin.com/in/rfedoruk/
🔎 Book a ServiceNow consult: http://theduke.digital/contact/
🎙️ CJ&TheDuke Podcast: https://feeds.transistor.fm/cj-the-duke
👑 Duke Digital Media sponsorships & consults: https://theduke.digital
👑 Write your resume like a KING: http://theduke.digital/course-hired/
💎Donations: https://paypal.me/robfedoruk
Etta Wilson:
🔗 LinkedIn: https://www.linkedin.com/in/ettawilson/
2022-08-1228 min
Titans of ServiceNow034 - Jarod "No Treble" Mundt💥 My 1000+ subscriber ServiceNow mailing list
🐦Twitter: https://twitter.com/rfedoruk
🔗LinkedIn: https://www.linkedin.com/in/rfedoruk/
🔎 Book a ServiceNow consult: http://theduke.digital/contact/
🎙️ CJ&TheDuke Podcast: https://feeds.transistor.fm/cj-the-duke
👑 Duke Digital Media sponsorships & consults: https://theduke.digital
👑 Write your resume like a KING: http://theduke.digital/course-hired/
💎Donations: https://paypal.me/robfedoruk
Jarod Mundt:
🔗 LinkedIn: https://www.linkedin.com/in/j4rodm/
2022-08-1226 min
Titans of ServiceNow033 - Ashutosh "Royal" Munot💥 My 1000+ subscriber ServiceNow mailing list
🐦Twitter: https://twitter.com/rfedoruk
🔗LinkedIn: https://www.linkedin.com/in/rfedoruk/
🔎 Book a ServiceNow consult: http://theduke.digital/contact/
🎙️ CJ&TheDuke Podcast: https://feeds.transistor.fm/cj-the-duke
👑 Duke Digital Media sponsorships & consults: https://theduke.digital
👑 Write your resume like a KING: http://theduke.digital/course-hired/
💎Donations: https://paypal.me/robfedoruk
Ashutosh Munot:
🔗 LinkedIn: https://www.linkedin.com/in/ashutosh-munot-b01b644a/
2022-08-1234 min
Titans of ServiceNow032 - Philip "Deep" Swann💥 My 1000+ subscriber ServiceNow mailing list
🐦Twitter: https://twitter.com/rfedoruk
🔗LinkedIn: https://www.linkedin.com/in/rfedoruk/
🔎 Book a ServiceNow consult: http://theduke.digital/contact/
🎙️ CJ&TheDuke Podcast: https://feeds.transistor.fm/cj-the-duke
👑 Duke Digital Media sponsorships & consults: https://theduke.digital
👑 Write your resume like a KING: http://theduke.digital/course-hired/
💎Donations: https://paypal.me/robfedoruk
Phil Swan:
🔗 LinkedIn: https://www.linkedin.com/in/philgoesdeep/
2022-08-1234 min
Titans of ServiceNow031 - Dave "The Wright View" Wright💥 My 1000+ subscriber ServiceNow mailing list
🐦Twitter: https://twitter.com/rfedoruk
🔗LinkedIn: https://www.linkedin.com/in/rfedoruk/
🔎 Book a ServiceNow consult: http://theduke.digital/contact/
🎙️ CJ&TheDuke Podcast: https://feeds.transistor.fm/cj-the-duke
👑 Duke Digital Media sponsorships & consults: https://theduke.digital
👑 Write your resume like a KING: http://theduke.digital/course-hired/
💎Donations: https://paypal.me/robfedoruk
Dave Wright:
🔗 LinkedIn
2022-08-1235 min
CJ & The DukeServiceNow Content & Self MarketingWhat kind of ServiceNow content gets attention? How do you get people to stop and look at your material? How do you get people to remember you? In this episode CJ & The Duke discuss their opinions on how to win attention.Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow.Mentioned in this episode:LinkedIn: "Stop talking about your courses and microcerts"Episode 65: Why We Do ItABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the...
2022-07-3033 min
CJ & The DukeWhy do we do it?We've been asked many times "why take such a personal stake in ServiceNow"? Why podcast, why create content? Why mentor? We answer those questions AND give our thoughts on the future of ServiceNow.Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow. And Magic Mind, the world's first productivity drink, and the cure to The Duke's 3pm crash. Use promo code "CJD20" for a 20% discount!! Learn more about Magic Mind.Mentioned in this episode:Existential Threats to ServiceNow (Episode 19)The TRUTH about Customization vs Con...
2022-07-1434 min
Ticket Volume - IT Podcast13. Want to write a great resume? Focus on the outcomes, with Robert FedorukYour resume should be more like a brochure — and less like a research paper. Robert Fedoruk (ServiceNow expert and a.k.a. The Duke) gives unfiltered advice on how to make your resume stand out from the pile. Spoiler alert: it all has to do with outcomes.
A self-described big mouth, Robert Fedoruk is known for being blunt and speaking his mind. He has over 14 years of experience in the ServiceNow ecosystem. He's a freelance consultant, coach, and speaker. Plus, he's the co-host of "CJ & The Duke Podcast."
2022-07-1417 min
CJ & The DukeWhat the hec is a ServiceNow Admin?What started off as talking about all ServiceNow job types ended up focusing exclusively on the ServiceNow admin. Fine with us, as many new entrants to the ServiceNow space don't have a clear picture of what the ServiceNow admin is and does. We discuss- the myth of the "maintenance only" admin- the necessity of building- what most customers perceive an admin to be- coding expectations"ServiceNow can do anything". Sure, but what is it REALLY used for? CJ & The Duke propose a quick way to understand ServiceNow value propositions, and...
2022-06-2025 min
CJ & The DukeWORK IS BULL$#%&!"ServiceNow can do anything". Sure, but what is it REALLY used for? CJ & The Duke propose a quick way to understand ServiceNow value propositions, and what applications it is best for.Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of Engineering. And Magic Mind, the world's first productivity drink, and the cure to The Duke's 3pm crash. Use promo code "CJD20" for a 20% discount!! Learn more about Magic Mind.ALSO MENTIONED ON THIS EPISODEWhat to bui...
2022-06-1026 min
CJ & The DukeWhat To Do At Your First ServiceNow Knowledge Conference#ServiceNow Knowledge22 is right around the corner, and finally live again! If its your first time attending, take some advice from CJ & The Duke, who've watched the conference grow over the last 11 years.Thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of Engineering. And Magic Mind, the world's first productivity drink, and the cure to The Duke's 3pm crash. Use promo code "CJD20" for a 20% discount!! Learn more about Magic Mind.ALSO MENTIONED ON THIS EPISODE- CJ...
2022-05-0737 min
CJ & The DukeLets talk creating ServiceNow content with Jace BensonThere's an insane amount of ServiceNow content being generated lately, and Jace is leading the way in curating it with news.jace.pro.We discuss how and why we create the content we do, and share a few tips and tricks.Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of Engineering. And Magic Mind, the world's first productivity drink, and the cure to The Duke's 3pm crash. Use promo code "CJD20" for a 20% discount!! Learn more about Magi...
2022-04-2529 min
CJ & The DukeWhat would we do differently? A ServiceNow career retrospective live from Philly with the Oscar teamCJ & The Duke celebrate episode 60 discussing all the practices they'd retain, and all the ways they'd work differently if they started their ServiceNow careers over. There's sure to be lessons in here for people of all ServiceNow skill levels.Very special thanks to our sponsor, specialist ServiceNow recruitment consultancy, Oscar-Technology - Oscar-tech.com Oscar Technology is an award-winning global technology recruitment specialist that takes an ethical, sustainable, & people-first approach.They have offices in Houston, Austin, Philadelphia, Tampa in the US – Manchester & London in the UK. And soon, San Diego & Boston. Oscar's Philadelphia team specializes in find...
2022-04-1957 min
CJ & The DukeWhat to build to up your skill on ServiceNowWe're frequently asked what documents, links, tips etc make one a better ServiceNow resource. The truth is the best thing to do is build. This episode runs through daydreams of apps Cory and I wish we could build. The point is, everyone's got an experience or an interest that can inspire a ServiceNow app. If not, just look around your world and see all the work getting done around you.Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of En...
2022-04-1031 min
CJ & The DukeFresh ServiceNow Perspectives with Brendan MontimaBrendan Montima is three weeks into the "My Tech Best Friend" ServiceNow bootcamp and is already showcasing great work. He's going to be a great addition to the ServiceNow world, and we got to interview him FIRST. We talk...- The importance of DOING- How ServiceNow compares to learning other techs- What parts of the platform excite us- Myths and misconceptions about ServiceNowVery special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of...
2022-03-2626 min
CJ & The DukeServiceNow Perspectives with Donte HookerDonte Hooker has a long and storied career in the ServiceNow ecosystem. But now that he's fresh out of the Certified Technical Architect program, he's agreed to give us the goods about CTA. We also talk playing to win at the highest levels of the ServiceNow game.Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of Engineering.ABOUT OUR GUESTSDonte Hooker - ServiceNow Certified Technical Architect, and one of the most prodigious talents in the...
2022-03-1941 min
CJ & The Duke"What is the point!?"CJ & The Duke talk about how easy it is to lose sight of the big picture. We talk about "the point" of ServiceNow deployments, how it gets lost, who maintains it, and more.Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of Engineering.ALSO MENTIONED ON THIS EPISODEEP026 - CatalystsEP039 - ServiceNow Customer Perspective with Deb QuintonABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Co...
2022-03-1733 min
CJ & The DukeThe ServiceNow Workflow / Flow Designer Shoot OutCJ & The Duke talk Flow Designer vs Legacy Workflow. Flow designer comes in swinging with an absolute flurry of devastating hits, but is Legacy Workflow down for good? We talk about - The ability to fully replace Inbound Actions- The ease of integration in flow- The coherency and "containment of a solution.- The less dev intensive path, even for simple stuff, like dot walking- The re-usability of coded components.- On Being Less Fragile- Flow Designer's Better error handling- Can we replace Scheduled Jobs with Fl...
2022-02-2632 min
CJ & The DukeServiceNow Perspectives with Pat Fuller (Patron Saint of Getting it Done)CJ & The Duke interview Pat Fuller, executive level consultant, and Patron Saint of Getting It Done. We talk about doing large scale projects right. Topics include proper setup, understanding outcomes, PM skills beyond the PMBOK, and much more.Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of Engineering.ABOUT OUR GUESTSPat Fuller - Executive level consultantALSO MENTIONED ON THIS EPISODEEP038 - Outcomes, outcomes, outcomes, and ServiceNow outcomesABO...
2022-02-1233 min
CJ & The DukeServiceNow Perspectives, with Ben Forrest (ServiceNow Master Trainer)CJ & The Duke interview ServiceNow Master Trainer and mad scientist, Ben Forrest. In this episode we talk about qualities of a successful learner, the evolution of ServiceNow training & NowLearning, and automating all the things... including personal lives.Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of Engineering.ABOUT OUR GUESTSBen Forrest - ServiceNow Master TrainerALSO MENTIONED ON THIS EPISODELearning ServiceNow with NowLearning 2.0ABOUT USCory and Ro...
2022-02-0534 min
CJ & The DukeFresh ServiceNow Perspectives with Rico JohnsonCJ & The Duke have been working with ServiceNow for over a decade, so time for a fresh perspective. We brought 5 month ServiceNow beginner Rico Johnson to talk about learning from scratch, building for practice, interview performance. And then the Duke goes on a rant about years of experience for "starter" positions.Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of Engineering.ABOUT OUR GUESTSRico Johnson is a Certified ServiceNow Admin aspiring to be a dev...
2022-01-2132 minCJ & The DukeLearning ServiceNow with NowLearning 2.0NowLearning 2.0 goes live on Monday, January 17, 2022 and CJ & The Duke spoke with Mark Scott and Jim Dlugosinski about it.We discuss new key features for ServiceNow learners, customers, and partners. We talk about the hardest challenges and brightest future for the NowLearning platform.Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of Engineering.ABOUT OUR GUESTSMark Scott is a Senior Platform Architect at ServiceNowJim Dlugosinski is a Senior Proudct Manager at Se...
2022-01-1643 minCJ & The DukeAdventures in ServiceNow LowCode & Hyperautomation with Steven JeffersonCJ & The Duke sit down with Sr. ServiceNow Solution Consultant Steven Jefferson to talk about all the big flashy features. We talk about - what makes low-code / citizen developer programs successful.- what is hyperautomation, and how do you get there.ALSO MENTIONED IN THIS EPISODESteven's LinkedIn ProfileEpisode 26: CatalystsEpisode 38: OutcomesEpisode 30: Solving legit nightmares with Entitlement & Access Management ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital M...
2022-01-0135 minCJ & The DukeDocumenting ServiceNow Deployments (Or CJ eats your lunch!)The gloves are off. CJ and The Duke take on the ServiceNow industry's blind spot: deployment documentation.- What's at stake- Documentation value- Is it REALLY that hard?- Components of good documentation- What do other SERIOUS industries think?ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!
2021-12-1936 minCJ & The DukeTerminations on ServiceNowCJ & The Duke discuss one of the most important workflows you should have on your ServiceNow platform: Terminations.- What's at stake- How to prep- Technical and process points to be aware of.- Measuring successALSO MENTIONED IN THIS EPISODE- The Catalysts Episode- Perspectives with Matt Beran - WSJ: It's time to get rid of the IT Department ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of T...
2021-12-0634 minCJ & The DukeOur ServiceNow plans for 2022CJ talks about how he plans to level up his consulting game and an AD management and automation app he's building on ServiceNowThe Duke talks about his new approach to process deployments (especially ServiceNow ITBM). Its also official, The Duke does ServiceNow recruiting!ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!
2021-11-2233 minCJ & The DukeThe ServiceNow Business Analyst EpisodeCJ & The Duke discuss what's up with the "ServiceNow Business Analyst" role that's been a mainstay of large implementations, but is getting way more discussion lately. What is it? How is it different from a Certified Implementation Specialist? Where does it overlap? What should you look out for?ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!
2021-11-1527 minCJ & The DukeWhat to do with a Massive ServiceNow BudgetCJ & The Duke discuss what they'd do if they had a well architected ServiceNow instance and a mega-budget. Check out these awesome apps and let them know CJ & The Duke sent you! Our List:Integration HubUnifi by ShareLogicVirtual AgentMobility Management Solution by SakonSandbox InstanceVividChartsPhishbaitBootstrap by Dotwalk.io (watch a demo here)UPMXDiscovery AdminABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of...
2021-11-0929 min
The Alldus Podcast - AI in ActionServiceNow Series E50: Robert Fedoruk, Freelance ServiceNow Architect, Advocate and Consigliere at The Duke Digital MediaToday, to mark our 50th episode, we are delighted to welcome back Robert "The Duke" Fedoruk for his second appearance on the show. Robert is an an experienced ServiceNow thought leader and evangelist. Robert articulates ServiceNow value proposition, how the product is evolving and the talent crunch we could be seeing in the marketplace. A four-time ServiceNow Hackathon winner and nine-time ServiceNow knowledge conference speaker, Robert is ranked in the top ten of all-time community contributors in his field.
In today's episode, Robert will chat about:
Personal branding,
How to compete in a comp...
2021-11-0334 minCJ & The DukeThe Multi-Instance Thought ExperimentCJ & The Duke decided to play out a thought experiment whereby the complexities of geographies and process areas were mitigated via new production instances, rather than exception management. THIS VIDEO IS NOT ADVICE, it is simply testing what we think we know.WANT TO TELL YOUR STORY ON CJ&THEDUKE?Get in touch with us hereABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaFor sponsorship opportunities, click here.
2021-10-2533 minCJ & The DukeBrad Tilton on Hacktoberfest, ServiceNow Source Control, Code Snippets, and UI BuilderCJ & The Duke host ServiceNow Developer Advocate Brad Tilton on a wide variety of topics. We discuss Hacktoberfest, code snippets, the Docs program for api samples, ServiceNow source control, & the new UI Builder. TONS of helpful links included!MENTIONED IN THIS EPISODE- Hacktoberfest- ServiceNow Dev Program Code Snippets- Submit API Samples to ServiceNow for Rewards!- Creator Toolbox: What's new with Source Control in ServiceNow Rome- ServiceNow Developer: UIBuilder Course- Build a Notes App in UIBuilderWANT TO TELL YOUR STORY ON CJ&THEDUKE?G...
2021-10-2037 minCJ & The DukeEP042 - ServiceNow Wisdom. Testing yourself and others.Ever wanted a reliable way to test yourself or others for the kind of wisdom that only comes from experience? CJ & The Duke discuss overlapping product & market knowledge to reveal 6 areas that demonstrate ServiceNow wisdom. We take on...Product: Fringe use cases, experimental features, and immature features.Market: Unmet use cases, emerging trends, and deviation from norm.See this handy diagram!MENTIONED IN THIS EPISODEEpisode 5 - Five Pillars of Deploying Big Solutions, Fast WANT TO TELL YOUR STORY ON CJ&THEDUKE?Get in touch with us hereABOU...
2021-10-1633 min
Titans of ServiceNow030 - Carleen "For Keeps" Carter💥 My 1000+ subscriber ServiceNow mailing list
🐦Twitter: https://twitter.com/rfedoruk
🔗LinkedIn: https://www.linkedin.com/in/rfedoruk/
🔎 Book a ServiceNow consult: http://theduke.digital/contact/
🎙️ CJ&TheDuke Podcast: https://feeds.transistor.fm/cj-the-duke
👑 Duke Digital Media sponsorships & consults: https://theduke.digital
👑 Write your resume like a KING: http://theduke.digital/course-hired/
💎Donations: https://paypal.me/robfedoruk
Carleen Carter:
🔗 LinkedIn: https://www.linkedin.com/in/carleencarter/
📊 Want to take your ServiceNow reporting to the next level? Check out Vividcharts☕ Power your ServiceNow work with Groundshark Coffee. Build like you mean it!!
2021-10-1229 min
Titans of ServiceNow029 - Shiv "Disco" Vichare⭐ FREE #SERVICENOW DISCOVERY ASSESSMENT (Limited Time Only) ⭐
💥 My 1000+ subscriber ServiceNow mailing list
🐦Twitter: https://twitter.com/rfedoruk
🔗LinkedIn: https://www.linkedin.com/in/rfedoruk/
🔎 Book a ServiceNow consult: http://theduke.digital/contact/
🎙️ CJ&TheDuke Podcast: https://feeds.transistor.fm/cj-the-duke
👑 Duke Digital Media sponsorships & consults: https://theduke.digital
👑 Write your resume like a KING: http://theduke.digital/course-hired/
💎Donations: https://paypal.me/robfedoruk
Shiv Vichare:
🔗 LinkedIn: https://www.linkedin.com/in/shivrajv/
🔗 Quicknexus
🔗 Discovery Admin
📊 Want to take your ServiceNow reporting to the next level? Check out Vividchar...
2021-10-1227 min
Titans of ServiceNow028 - Alex "GuideFast" DarbyAlex Dardy is the 6th GlideFast Titan and one of the biggest stars in ServiceNow training
💥 My 1000+ subscriber ServiceNow mailing list: http://bit.ly/fedoruk
🐦Twitter: https://twitter.com/rfedoruk
🔗LinkedIn: https://www.linkedin.com/in/rfedoruk/
🔎 Book a ServiceNow consult: http://theduke.digital/contact/
🎙️ CJ&TheDuke Podcast: https://feeds.transistor.fm/cj-the-duke
👑 Duke Digital Media sponsorships & consults: https://theduke.digital
👑 Write your resume like a KING: http://theduke.digital/course-hired/
💎Donations: https://paypal.me/robfedoruk
Alex Darby:
🔗 LinkedIn: https://www.linkedin.com/in/alexdarby/
📊 Want to take your ServiceNow repor...
2021-09-1333 min
Titans of ServiceNow027 - Arnoud "Game Changer" KooiArnoud Kooi is the creator of SNUTILS, one of the most popular ServiceNow tools, ever. If you're a ServiceNow developer and you haven't yet heard of SNUtils, strap in!
💥 My 1000+ subscriber ServiceNow mailing list: http://bit.ly/fedoruk
🐦Twitter: https://twitter.com/rfedoruk
🔗LinkedIn: https://www.linkedin.com/in/rfedoruk/
🔎 Book a ServiceNow consult: http://theduke.digital/contact/
🎙️ CJ&TheDuke Podcast: https://feeds.transistor.fm/cj-the-duke
👑 Duke Digital Media sponsorships & consults: https://theduke.digital
👑 Write your resume like a KING: http://theduke.digital/course-hired/
💎Donations: https://paypal.me/robfedoruk
Arnoud Kooi:
🔗 LinkedI...
2021-09-0727 min
Titans of ServiceNow026 - Stephanie "The Secret" FairbanksStephanie Fairbanks is head of HR at JIT and the best hyperconnector in the ServiceNow space.
💥 My 1000+ subscriber ServiceNow mailing list: http://bit.ly/fedoruk
🐦Twitter: https://twitter.com/rfedoruk
🔗LinkedIn: https://www.linkedin.com/in/rfedoruk/
🔎 Book a ServiceNow consult: http://theduke.digital/contact/
🎙️ CJ&TheDuke Podcast: https://feeds.transistor.fm/cj-the-duke
👑 Duke Digital Media sponsorships & consults: https://theduke.digital
👑 Write your resume like a KING: http://theduke.digital/course-hired/
💎Donations: https://paypal.me/robfedoruk
Stephanie Fairbanks:
🔗 LinkedIn: https://www.linkedin.com/in/stephanie-fairbanks-23304357/
🔗 Just In Time Resources: https://jitrs.com/
2021-09-0124 min
CJ & The DukeEP032 - Jam Session: OCM, Docs, Upgrade Plans and Upgrade VelocityWhat happens when we hit the record button without a plan? We talk about OCM, Docs, upgrade plans, and making your ServiceNow upgrades faster and smoother.Thanks to our sponsors,IntegrityPro Consulting is a ServiceNow sales, services, training, & technology partner with deep expertise in organizational change management. Check out this partner showcase to learn more.Mentioned in this episode:- Dotwalk.io - AI population of ServiceNow ATF cases.- AutomatePro - Intelligent test automation for ServiceNow ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cor...
2021-07-1230 min
CJ & The DukeEP031 - Establishing ServiceNow Architecture StandardsCJ & the Duke reflect on years of ServiceNow architecture experience and what architecture standards would have helped them. We discuss coding, vendor, documentation, midserver, upgrade and migration, as well as roadmapping standards and more.IntegrityPro Consulting is a ServiceNow sales, services, training, & technology partner with deep expertise in organizational change management. Check out this partner showcase to learn more.Mentioned in this episode:- Episode 26 - Catalysts- Documentation Standards- Instance ScanABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of...
2021-06-2944 min
Titans of ServiceNow025 - Cory "CJ" WesleyCory is a Freelance ServiceNow Architect & Co-Host of CJ&TheDuke ServiceNow success podcast
💥 My 1000+ subscriber ServiceNow mailing list: http://bit.ly/fedoruk
🔎 Book a ServiceNow consult: https://www.superpeer.com/rfedoruk
🐦Twitter: https://twitter.com/rfedoruk
🔗LinkedIn: https://www.linkedin.com/in/rfedoruk/
🎙️ CJ&TheDuke Podcast: https://feeds.transistor.fm/cj-the-duke
📢Sponsorship Opportunities: rdfspeaks (at) gmail (dot) com
💎Donations: https://paypal.me/robfedoruk
Cory Wesley:
🔗 LinkedIn: https://www.linkedin.com/in/corywesley/
🔗 TekVoyant: https://www.tekvoyant.com/
2021-06-0736 min
Titans of ServiceNow024 - Brad "The Beard" TiltonBrad Tilton is a long time ServiceNow community top contributor and cohost of LCHH and Developer Toolbox.
💥 My 1000+ subscriber ServiceNow mailing list
🔎 Book a ServiceNow consult
🐦 My Twitter profile
🔗 Connect on LinkedIn
📢 Sponsorship Opportunities: rdfspeaks (at) gmail (dot) com
💎 Donations
Brad Tilton:
🔗 LinkedIn: https://www.linkedin.com/in/bradtilton/
🔗 Live Coding Happy Hour: https://www.youtube.com/playlist?list=PL3rNcyAiDYK3YiwkTj8OUSs_FRz-YSIw2
📊 Want to take your ServiceNow reporting to the next level? Check out Vividcharts
☕ Power your ServiceNow work with Groundshark Coffee. Build like you mean it!!
2021-06-0734 min
CJ & The DukeEP029 - What's up with Flow?CJ & the Duke dive into Flow concepts so you can create and mature the best workflows possible in ServiceNow. We discuss:- Mindset: How process is unnatural, and that helps you focus on outcomes.- Catalysts: How flows start (hint: it ain't just phone & catalot)- Visibility, Governance, and Automation: The maturities and purposes of flow- Mapping your flows: Minimum requirements, catalysts, knowing the operations, knowing when you're successful and complete.IntegrityPro Consulting is a ServiceNow sales, services, training, & technology partner with deep expertise in organizational change management. Check out this partner showca...
2021-05-2335 min
CJ & The DukeEP026 - CatalystsA catalyst is the trigger that begins work. It's a simple concept, but it pays to be mindful about all the catalysts you can encounter, and how to mature the catalyst part of every process. In this episode we discuss:- Catalyst maturing from manual entry, simplified manual entry, automatic detection, and elimination of need.- Customer & Non-Customer manual entry- HR events- Detectable known errors- Integrations- WorkflowsOur sponsor, DotWalk.io is the creator of Bootstrap, which reduces months of ATF setup in ServiceNow to the press of...
2021-02-2835 min
CJ & The DukeEP025 - DoomsdayThe most feared project in the ecosystem: the re-architecture. Restarting from scratch. Doomsday. CJ & The Duke discuss their past encounters with these ServiceNow projects and provide pragmatic advice on where to start and how to cope. We'll discuss- Does planning come first or second?- The Human Roadblock: Not everyone is onboard- Articulating pain and paradise- What to do with old data- Good practices: Ingress documents, process charters, dev standards, vendor standards- New tools that help: Instance scan, roadmap, catalog builderOur sponsor, DotWalk.io is the c...
2021-02-2036 min
CJ & The DukeEP024 - Keeping up with ServiceNowHow do you keep up with a platform that expands as quickly as ServiceNow both in processes supported and technologies added?CJ and the Duke first offer 4 strategies to to stay ahead. But we also play a fun game where we try to stump each other on parts of the platform the other might not know about. Guaranteed you'll learn something new!Our sponsor, DotWalk.io is the creator of Bootstrap, which reduces months of ATF setup in ServiceNow to the press of a button. Bootstrap was developed by long time ServiceNow employees to automate the pop...
2021-02-0636 min
CJ & The DukeEP023 - Mergers & Acquisitions on ServiceNowCJ & The Duke talk about the impact of mergers and acquisitions (M&A) on ServiceNow architecture, and what a good architect should do in those situations. We discuss:- The Trojan Re-Architecture opportunity- Considerations for the "perpetual acquirer"- Special contract considerations.- Special considerations for 3rd party contracts.- Absolute necessities to prepare for mergers.- Using Unifi by ShareLogic to integrate before merging.- Legal and compliance hold requirements on data.Our sponsor, DotWalk.io is the creator of Bootstrap, which reduces months of ATF setup in S...
2021-02-0236 min
Titans of ServiceNow023 - Mark "Hoops" RoethofMark Roethof is a prodigious contributor to the ServiceNow community and a leading expert on ServiceNow Virtual Agent.
💥 My 1000+ subscriber ServiceNow mailing list
🔎 Book a ServiceNow consult
🐦 My Twitter profile
🔗 Connect on LinkedIn
📢 Sponsorship Opportunities: rdfspeaks (at) gmail (dot) com
💎 Donations
Mark Roethof:
🔗 LinkedIn
🐦 Twitter
🔗 Mark's ServiceNow Community MEGA-Thread
📊 Want to take your ServiceNow reporting to the next level? Check out Vividcharts
☕ Power your ServiceNow work with Groundshark Coffee. Build like you mean it!!
✅ PLEASE TAKE MY SERVICENOW CONTENT SURVEY!
2021-01-1918 min
Between Two FunctionsEpisode 2: Robert "The Duke" FedorukIf you talk ServiceNow content, you need to talk to The Duke. Somewhere between "Just Some Guy" and an old-school hackathon-munching, CIO scaring, MVP collecting, story selling wizard, Robert really has been around the block.
Let's not talk too much about that, and instead ask him how he takes his coffee, or WHY HE HAS BEEN ON MY PODCAST BUT I HAVEN'T BEEN ON HIS!?... *cough*
Anyway...
Here's some links mentioned in the show:
Robert's YouTube Channel: https://www.youtube.com/channel/UCfhKNeCYiaJQaaKuACKt0Sg
CJ & The Duke Podcast: https://podtail.com/en...
2021-01-0338 min
Titans of ServiceNow022 - Göran "The Witch Doctor" LundqvistGöran Lundqvist is author of Witch Doctor's Guide to ServiceNow
💥 My 1000+ subscriber ServiceNow mailing list
🔎 Book a ServiceNow consult
🐦 My Twitter profile
🔗 Connect on LinkedIn
📢 Sponsorship Opportunities: rdfspeaks (at) gmail (dot) com
💎 Donations
Göran Lundqvist:
🔗 LinkedIn
🐦 Twitter
▶️ Youtube
📖 Buy the Witch Doctor's Guide to ServiceNow
📊 Want to take your ServiceNow reporting to the next level? Check out Vividcharts
☕ Power your ServiceNow work with Groundshark Coffee. Build like you mean it!!
✅ PLEASE TAKE MY SERVICENOW CONTENT SURVEY!
2020-12-1220 min
Titans of ServiceNow021 - Matt "Hackmaster" SaxtonMatt Saxton has won multiple ServiceNow hackathons and is the co-founder of elite partner CloudPires ▼▼▼ Expand for loads of helpful links ▼▼▼
💥 My 1000+ subscriber ServiceNow mailing list: http://bit.ly/fedoruk
🔎 Book a ServiceNow consult: https://www.superpeer.com/rfedoruk
🐦 Twitter: https://twitter.com/rfedoruk
🔗 LinkedIn: https://www.linkedin.com/in/rfedoruk/
📢 Sponsorship Opportunities: rdfspeaks (at) gmail (dot) com
💎 Donations: https://paypal.me/robfedoruk
Matt Saxton:
🔗https://www.linkedin.com/in/mattsaxton/
🐦Twitter: https://twitter.com/cloudpires_
🔗 CloudPires
📊 Want to take your ServiceNow reporting to the next level? Check out Vividcharts
☕ Power your...
2020-12-1221 min
Titans of ServiceNow020 - Alikutty "Ali" AbdulrazakAlikutty is a top ranking community member, and #Servicenow content creator. ▼▼▼ Expand for loads of helpful links ▼▼▼
💥 My 1000+ subscriber ServiceNow mailing list: http://bit.ly/fedoruk
🔎 Book a ServiceNow consult: https://www.superpeer.com/rfedoruk
🐦Twitter: https://twitter.com/rfedoruk
🔗LinkedIn: https://www.linkedin.com/in/rfedoruk/
📢Sponsorship Opportunities: rdfspeaks (at) gmail (dot) com
💎Donations: https://paypal.me/robfedoruk
Ali: 🔗 https://www.linkedin.com/in/alikutty-abdulrazak-a46580174/
Knowledge 2020 Sessions
🔗 https://www.youtube.com/watch?v=l6pEhWoq1QA
🔗 https://www.youtube.com/watch?v=jHW2DGF75YA
▶️ Youtube Channel: https://www.youtube.com/channel/U...
2020-12-1216 min
The Alldus Podcast - AI in ActionServiceNow Series E01: Robert "The Duke" Fedoruk, ServiceNow Thought Leader and CXO at VividChartsToday's guest is Robert "The Duke" Fedoruk, an experienced ServiceNow thought leader and evangelist. Robert articulates ServiceNow value proposition, how the product is evolving and the talent crunch we could be seeing in the marketplace. A four-time ServiceNow Hackathon winner and nine-time ServiceNow knowledge conference speaker, Robert is ranked in the top ten of all-time community contributors in his field.
In the episode, Robert will tell you about:
How he got started within ServiceNow,
The value that the ServiceNow platform brings to organizations,
How AI will help the platform evolve,
H...
2020-12-0426 min
CJ & The DukeEp019 - Existential threats to ServiceNow?CJ & The Duke take a look over the shoulder and talk about risks capable of threatening ServiceNow. We discuss- Smaller, faster, cheaper, better products similar to ServiceNow- The Uberization of the labor market- Integration platforms as the platform of platforms o.O- Massive market rollups for servicesOur sponsor, DotWalk.io is the creator of Bootstrap, which reduces months of ATF setup in ServiceNow to the press of a button. Bootstrap was developed by long time ServiceNow employees to automate the population of ATF, rather than replace ATF feature....
2020-11-1429 min
Titans of ServiceNow019 - Andy "The Historian" HoAndy Ho is a 10 year ServiceNow employee and cornerstone of the learning community ▼▼▼ Expand for loads of helpful links ▼▼▼
💥 My 1000+ subscriber ServiceNow mailing list: http://bit.ly/fedoruk
🔎 Book a ServiceNow consult: https://www.superpeer.com/rfedoruk
🐦Twitter: https://twitter.com/rfedoruk
🔗LinkedIn: https://www.linkedin.com/in/rfedoruk/
📢Sponsorship Opportunities: rdfspeaks (at) gmail (dot) com
💎Donations: https://paypal.me/robfedoruk
Andy Ho: 🔗https://www.linkedin.com/in/onegaucho/
🐦Twitter: https://twitter.com/techtrainingtip
Want to take your ServiceNow reporting to the next level? Check out Vividcharts: https://www.vividcharts.com
Power you...
2020-11-0831 min
Titans of ServiceNow018 - Dhruv "Maverick" GuptaDhruv Gupta is the creator of ServiceNow Mavericks, Google Hall of Famer, and rising star in the ServiceNow community ▼▼▼ Expand for loads of helpful links ▼▼▼
💥 My 1000+ subscriber ServiceNow mailing list: http://bit.ly/fedoruk
🔎 Book a ServiceNow consult: https://www.superpeer.com/rfedoruk
🐦Twitter: https://twitter.com/rfedoruk
🔗LinkedIn: https://www.linkedin.com/in/rfedoruk/
📢Sponsorship Opportunities: rdfspeaks (at) gmail (dot) com
💎Donations: https://paypal.me/robfedoruk
Dhruv Gupta: 🔗https://www.linkedin.com/in/dhruvceh/
✈️ ServiceNow Mavericks: https://www.meetup.com/servicenow_maverick/
2020-10-2626 min
CJ & The DukeEp018 - User Experience Is Life & DeathCJ & The Duke talk about The Duke's recent medical issues and how horrific experiences with his hospital have reinforced his commitment to UX. The silver lining is a deep discussion on how ServiceNow holds the tech answers for problems that large prestigious hospital systems can't even get right. It's time to think bigger, and show how ServiceNow can make a huge difference, even when health and well being is on the line.Our sponsor, DotWalk.io is the creator of Bootstrap, which reduces months of ATF setup in ServiceNow to the press of a button. Bootstrap was dev...
2020-10-2331 min
CJ & The DukeEp017 - The Worst Thing I've Ever SeenYou can't rejoice in the victories unless you've been through the trenches. In this episode, CJ & The Duke discuss the worst things they've ever seen. Politics gone bad, lack of vision and direction, competing resources. If it's made you pull out your hair, we've probably seen it! This is the much requested war stories episode.Our sponsor, DotWalk.io is the creator of Bootstrap, which reduces months of ATF setup in ServiceNow to the press of a button. Bootstrap was developed by long time ServiceNow employees to automate the population of ATF, rather than replace ATF feature....
2020-10-1735 min
CJ & The DukeEp016 - Implementation Failure Detection & AvoidanceCJ & The Duke talk about ways a SerivceNow implementation can go wrong, how to detect red flags and avoid the consequences.In this episode we discuss:- Who's the Alpha?- Documentation (oh yeah, we're going there AGAIN)- Team composition, including allocation of the various resource types & time zone shenanigans- Low value "best practice" focus- Scope creep and project changes- The Project Manager's scopeABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is...
2020-10-1023 min
Titans of ServiceNow017 - "King" James NealeJames Neale is a Top10 ServiceNow developer, & knows more about ServiceNow integrations than anyone .
My 950 subscriber ServiceNow mailing list: http://bit.ly/fedoruk
Book a ServiceNow consult: https://www.superpeer.com/rfedoruk
Twitter: https://twitter.com/rfedoruk
LinkedIn: https://www.linkedin.com/in/rfedoruk/
Sponsorship Opportunities: rdfspeaks (at) gmail (dot) com
Donations: https://paypal.me/robfedoruk
James Neale: https://www.linkedin.com/in/jmneale/ & https://twitter.com/James_Neale
Whitespace Studios: https://thewhitespace.io
Unifi ServiceNow Integration Platform: https://store.servicenow.com/sn_appst...
2020-09-0325 min
Titans of ServiceNow016 - Thais "QX" PulliamThais Pulliam is a ServicePortal and UX mastermind, and 1/2 of the legendary public website service portal team
ServiceNow mailing list: http://bit.ly/fedoruk
Book a ServiceNow consult: https://www.superpeer.com/rfedoruk
Twitter: https://twitter.com/rfedoruk
LinkedIn: https://www.linkedin.com/in/rfedoruk/
Sponsorship Opportunities: rdfspeaks (at) gmail (dot) com
Donations: https://paypal.me/robfedoruk
Thais Pulliam: https://www.linkedin.com/in/thaispulliam/
https://thais.site/about
Building a Public Modular Website in ServicePortal: https://www.youtube.com/watch?v=wDt4ANr...
2020-09-0317 min
Titans of ServiceNow015 - Andrew "AJB" BarnesAndrew Barnes is the face of the ServiceNow Developer Program & host of the Live Code Happy Hour ▼▼▼ Expand for loads of helpful links ▼▼▼
ServiceNow mailing list: http://bit.ly/fedoruk
Book a ServiceNow consult: https://www.superpeer.com/rfedoruk
Twitter: https://twitter.com/rfedoruk
LinkedIn: https://www.linkedin.com/in/rfedoruk/
Sponsorship Opportunities: rdfspeaks (at) gmail (dot) com
Donations: https://paypal.me/robfedoruk
Andrew Barnes: https://www.linkedin.com/in/andrewjasonbarnes/
ServiceNow Developer Program: https://developer.servicenow.com/dev.do
ServiceNow Dev Program Youtube: ht...
2020-09-0320 min
CJ & The DukeEp015 - The TRUTH about Customization vs ConfigurationSpecial guest Travis "T-Dubz" Toulson goes deep on the topic of ServiceNow Configuration vs Customization. Its not as simple as you think. Topics covered are:- What does "config vs custom" actually mean for ServiceNow?- Why does ServiceNow customization have a stigma?- Is ServiceNow customization really so bad?- What makes a ServiceNow customization good or bad?- What ServiceNow experiences formed our opinions?Travis Toulson is a the founder of CodeCreative.ioABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the...
2020-08-2227 min
CJ & The DukeEp014 - So you've decided to be a ServiceNow Consultant(This episode contains uncensored explicit language. Listener discretion is advised)CJ & The Duke give you the straight talk on ServiceNow consulting. Topics we cover are...- Contractor vs Consultant mindset- How to stand out fast- The Art of Air Cover and Meat Shielding- Code Problems vs Value Problems- The Documentation Advantage- Winning Before BeginningSpecial mention: Dhruv Gupta for sharing his knowledge at scale.ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant....
2020-08-1829 min
CJ & The DukeEp013 - What's Up With ServiceNow Catalog? (part 3)CJ & The Duke continue the ServiceNow "what's up" series with Service Catalog. This is the "Wish List" episode.- RITM table extensions- Richer sub-tasks that aren't sc_task- Mid-workflow requestor input- Role based visibility- Our thoughts on field containers- "The Dream Report"- On variables and field types- Multi row variable set improvements.ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital Media
2020-08-0829 min
Titans of ServiceNow014 - Donte "TAE" HookerDonte Hooker is a ServiceNow OG and ITSM, ITBM, GRC phenom
https://www.linkedin.com/in/dontehooker/
Not on my mailing list? Fix that! http://bit.ly/fedoruk
Book a consult: https://www.superpeer.com/rfedoruk
Follow me on Twitter: https://twitter.com/rfedoruk
And LinkedIn: https://www.linkedin.com/in/rfedoruk/
Sponsorship Opportunities: rdfspeaks (at) gmail (dot) com
Donations: https://paypal.me/robfedoruk
Want to take your ServiceNow reporting to the ne...
2020-08-0726 min
CJ & The DukeEp012 - What's Up With Catalog? (part 2)CJ & The Duke continue the ServiceNow "what's up" series with Service Catalog. In this episode we go deep on- The perils of the Mega Request & Generic Request- The potential of Demand as alternative to Generic Request- Anatomy of Workflow- Catalog Items as proto-appsABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!
2020-07-3029 min
CJ & The DukeEp011 - What's Up With Catalog?CJ & The Duke continue the "what's up" series with Service Catalog. In this episode we go deep on- Initiating Catalog work without being in the Catalog- How to think of Catalog content- The 3 Tier RITM ControversyABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!
2020-07-1728 min
CJ & The DukeEp010 - ServiceNow Perspectives, with Matt BeranCJ & The Duke welcome Matt Beran to provide insights on experience and customer focused design on the ServiceNow platform. Questions include:- What are Matt's passions and unique gifts in the space.- What non-SN background informs him most today- What does he wish more people understood about design.Check out Matt's ITSM podcast: Ticket VolumeABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!
2020-07-0529 min
CJ & The DukeEp009 - ServiceNow Perspectives, with Kyle CarsonCJ & The Duke welcome Kyle "Mr. Congeniality" Carson to to provide his insights on the ServiceNow ecosystem from a recruiting/staffing perspective. Topics covered include- What Kyle does differently- How Covid19 has affected the game?- How important are #ServiceNow certifications?- How does Kyle know he's got a good resource, & what he wishes his resources knew.- Do good recruiters ever push back to help customers get better idea of project success?Kyle Carson is focusing on Digital Transformation recruitment & will launch the ServiceNow recruitment brand at Oscar Technology n...
2020-06-2628 min
CJ & The DukeEp008 - Sacred CowsCJ & The Duke cover common sacred cows in implementing, administrating, and maturing ServiceNow. From category trees to team-centric solutions, learn the postures that allow you to intelligently question everything. No cows were harmed in the recording of this episode.ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!
2020-06-1126 minCJ & The DukeEp007 - People Process & Tools (but useful!)CJ & The Duke cover the old meme "people, process, and tools", or as we like to call it "People". Learn why People is the scaling factor across your ServiceNow implementation. We discuss practical ways these 3 concepts govern your ServiceNow success.ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!
2020-06-0329 minCJ & The DukeEp006 - What's Up With Reporting?In the first "what's up with" episdoe, CJ & The Duke cover several reporting concepts, ensuring the story you tell with your ServiceNow data makes you the hero. Topics include:- The Unnatural Nature of Process- Defining Outcomes- The 5 Intents of Reporting- The 3 Personas of Reporting- How Reporting Tools Align To PersonasABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!
2020-05-2028 min
Titans of ServiceNow013 - Chris "Lumagent" YorkChris York is Chief Simplification Officer of Lumagent, and the Godfather of all indie consultants.
Lumagent: https://lumagent.com/
LinkedIn: https://www.linkedin.com/in/chrisyork/
Not on my mailing list? Find out what 550 #ServiceNow users are reading! http://bit.ly/fedoruk
Sponsorship Opportunities: rdfspeaks (at) gmail (dot) com
Donations: https://paypal.me/robfedoruk
Follow me on Twitter: https://twitter.com/rfedoruk
And LinkedIn: https://www.linkedin.com/in/rfedoruk/
Want to take ServiceNow reporting to the next level?
2020-05-1226 min
Titans of ServiceNow012 - Michael "The Machine" BahrWe talk about #ServiceNow translations, voice commands, #ServiceNow midservers, customer service management, & hacking the #servicenow platform.
Michael Bahr
Twitter: https://twitter.com/michael_bahr
LinkedIn: https://www.linkedin.com/in/michaelbahr/
2020-05-1021 min
Titans of ServiceNow011 - Chuck "Norris" TomasiWe talk #ServiceNow learning resources, benefits of diverse backgrounds, #ServiceNow Covid response apps, & more.
Chuck Tomasi
Twitter: https://twitter.com/ctomasi
LinkedIn: https://www.linkedin.com/in/tomasi/
Website: https://www.chucktomasi.com
2020-05-1028 min
Titans of ServiceNow010 - Mark "Mr. Midserver" ScottWe talk #ServiceNow midserver magic, service portal, accelerators, exotic use cases, & so much more. If you're a #ServiceNowDev or product owner, you won't want to miss this one!
Mark Scott
Twitter: https://twitter.com/phxdev
LinkedIn: https://www.linkedin.com/in/phxdev/
Website: https://phxdev.me
Discord: https://discord.phxdev.me
Twitch: https://twitch.phxdev.me
2020-05-0827 min
Titans of ServiceNow009 - Mike "F*** Cancer" LombardoWe talk #ServiceNow origins, putting in the work, dire situations, success mentality, & then Mike makes a *BIG* reveal!
GlideFast: https://glidefast.comPharicode: https://www.pharicode.com
2020-05-0821 min
Titans of ServiceNow008 - Sarah "Momentum" WeeksSarah is a successful international staffing expert in the #ServiceNow ecosystem, but make no mistake, she's as savvy on the product as any implementer. We discuss the #ServiceNow labor market, skills, customer assumptions, & more really cool app ideas.
If you're in Europe or North America and need a staffing expert with *legit* knowledge of the platform and market, you'll want to listen to this.
MOMENTUM CONSULTING: http://www.momentumconsultancygroup.c...
2020-05-0816 min
Titans of ServiceNow007 - Jeff "Just In Time" NicollJIT is a big reason why ServiceNow was able to grow so fast in the early days. Learn how Jeff navigated a unique position at the intersection of customers, partners, and independent consultants.
JIT: http://jitrs.com/
2020-05-0818 min
Titans of ServiceNow006 - Hichem "The Lion" GuemiriHichem founded HGC & authored one of the most influential #CMDB books in the #ServiceNow ecosystem. We discuss the hard road to success, #CMDB, HGC culture, and so much more.
Hichem Guemiri:
HGC: http://www.WeAreHGC.com
Twitter: https://twitter.com/HichemGuemiri
LinkedIn: https://www.linkedin.com/in/hichemgue...
2020-05-0830 min
Titans of ServiceNow005 - Tim "The Professor" WoodruffTim's authored 3 popular #ServiceNow books and has some of the best blog articles on learning the #ServiceNow platform. Few people have done so much to help the #ServiceNow ecosystem help themselves.
TIM WOODRUFF:
Twitter: https://twitter.com/TheTimWoodruff
The SN Guys: https://twitter.com/TheSNGuys
SN Pro Tips: https://snprotips.com/
LinkedIn: https://www.linkedin.com/in/sn-timw/
***CHARITY: https://precipice.foundation/ ***
2020-05-0822 min
Titans of ServiceNow004 - Nathan "Portality" FirthThe "Patron Saint of Service Portal" discusses Portal origins, the new "Seismic" UI framework, exciting new mobile capabilities developed by NewRocket for #ServiceNow mobile, and everything in between.
Nathan Firth:
NewRocket: https://www.newrocket.com/
Twitter: https://twitter.com/nathanfirth
LinkedIn: https://www.linkedin.com/in/nathanfirth/
2020-05-0825 min
Titans of ServiceNow003 - Travis "TDubz" ToulsonWe talk about Travis' latest projects, the importance of non-IT backgrounds to #ServiceNow dev, using #ServiceNow outside IT, & what we're most excited about for the future.
Travis Toulson's Properties and Contacts
Twitter: https://twitter.com/tltoulson
LinkedIn: https://www.linkedin.com/in/tltoulson/
CodeCreative: https://codecreative.io/
2020-05-0823 min
Titans of ServiceNow002 - Jared LaethemWe discuss dotwalk.io &one of the best use cases for AI on the #ServiceNow platform I've ever seen: AI assisted ATF generation.
ATF (automated test framework) is one of the most promising but steepest cost of entry in the ServiceNow ecosystem. Dotwalk's "Bootstrap" app reduces the effort to deploy large scale automated tests on #ServiceNow from weeks to seconds. Seriously, the BEST AI use case I've ever seen for #ServiceNow.
http://www.dotwalk.io
2020-05-0824 min
Titans of ServiceNow001 - Jace "The Jaceness" BensonEver wanted your own #ServiceNow documentation library? Ever needed a way to visualize workflows for stakeholders *before* build phase. These are just two of the ServiceNow apps I tour with Jace Benson in my new series Titans of Now
(note: this was originally posted to Youtube and won't be the same without the video demonstration)
2020-05-0824 minCJ & The DukeEp005 - Five Pillars of Deploying Big Solutions, FastWith the Covid19 crisis in full swing, and ServiceNow giving the 4 free emergency workflow apps for free, CJ & The Duke got to thinking. What prepares an organization to deploy apps of that scale and importance in such a short window? ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!
2020-04-1626 minCJ & The DukeEp004 - Adventures at ServiceNow Sales KickoffCJ interviews The Duke on his week at ServiceNow SKO. Learn what SKO is all about, how it can help everyone, impressions of ServiceNow's 2020 direction, and impressions on new CEO Bill McDermott. The Duke also makes his most controversial opinion (ever?).ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!
2020-01-2532 min
CJ & The DukeEp003 - Learning ServiceNow the Hard WayCJ & The Duke outline 9 ways you can learn ServiceNow on your own for free. ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!
2020-01-1221 min
CJ & The DukeEp002 - OriginsCJ & The Duke recall their origins with ServiceNow, "ah hah moments", what architectural virtues they learned from the start, and what they'd go back and change.Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyantRobert is the CXO of VividCharts. Stop spending ludicrous time exporting data off ServiceNow for reporting.Cory on TwitterRobert on TwitterFor sponsorship opportunities, contact rdfspeaks (at) gmail (dot) com."Patron 1" - Your company URL on all our video descriptions + in episode shout out: $50/month"Patron 2" - Episode starts with 30 second p...
2019-12-3032 minCJ & The DukeEp001 - What is a ServiceNow Architect?CJ & The Duke discuss "The Slash Dilemma", "Hybrid Roles", "A Day in the Life of an Architect", "The Amish Stakeholder Metaphor", the Virtues of Architecture, essential skills, and operating in the grey areas.ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!
2019-12-1241 min