Shows
Retail in AmericaInside Walmart’s AI Transformation: Empowering Work Across 1.5 Million AssociatesWhat happens when AI isn’t built for people—but with them?In this episode of Retail Intelligence in Action, sponsored by Microsoft, Ron Thurston sits down with Dave Glick, Senior Vice President of Enterprise Business Services at Walmart, for a rare inside look at one of the most ambitious, people-led AI transformations happening anywhere in retail.Dave shares how Walmart is building AI capabilities at true enterprise scale—creating tools and platforms that empower campus associates today and ultimately support more than 1.5 million associates across the business. But this conversation isn’t about...
2026-01-2026 min
Retail in AmericaMicrosoft on the Frontline: Retail Intelligence in Action Part 2Voices from the Frontline: AI in Action: Episode 2, Part 2In this episode of Voices from the Frontline: AI in Action, host Ron Thurston takes listeners inside the Microsoft Experience Center in New York City, where frontline work, customer experience, and AI-powered tools come together in real time.Recorded on the retail floor at the Microsoft Experience Center, this conversation goes behind the counter to show how frontline teams are using technology not to replace human connection — but to strengthen it.You’ll hear directly from Jasmine, a frontline leader, as she...
2026-01-0815 min
Retail in AmericaMicrosoft on the Frontline: Retail Intelligence in Action Part 1Retail Intelligence in Action — Microsoft | Episode 2, part 1A Limited Series with Ron ThurstonIn this episode of Retail Intelligence in Action, host Ron Thurston takes listeners inside the Microsoft Experience Center in New York City to explore what frontline work looks like when AI is applied with intention, empathy, and clarity.This conversation brings AI out of theory and onto the sales floor — where technology and humanity meet in real time.Ron is joined by frontline leaders and associates from Microsoft to show how tools like Microsoft Teams, Copilot, and Viva are...
2026-01-0615 min
Retail in AmericaIBM Part 2: What Their New Research Says About the Future of ShoppingAI isn’t just enhancing the shopping journey anymore — it’s officially part of it. New research from the IBM Institute for Business Value shows a staggering 62% jump in consumer use of AI shopping tools in just two years, and the momentum isn’t slowing down.In this episode, a limited series sponsored by IBM, I sit down with Jane Cheung to explore what happens when AI shifts from “helpful assistant” to active participant in how people discover products, compare options, and make decisions. This isn’t the future — it’s already reshaping retail today.We discuss how consumers a...
2025-12-1217 min
Retail in AmericaMicrosoft Part 1: How Copilot Is Transforming Frontline Operations with AIPart 1 of Voices from the Frontline: AI in Action, a limited series sponsored by Microsoft, sets the foundation for everything that follows. In this episode, we cut through the noise and clear up some of the biggest misconceptions about AI on the frontline.With Abbie Sweeney and Irina Parsina from the Microsoft Copilot Acceleration team, we dive into what leaders everywhere need to hear: you don’t need a perfect system or a massive transformation plan to get started with AI. You can begin right where you are, take small steps, and build over time.We a...
2025-12-1009 min
Retail in AmericaIBM Part 1: What Their New Research Reveals About LoyaltyWelcome to Retail in America, Season 2, episode 1, with a special conversation sponsored by IBM. Brand loyalty isn’t what it used to be — and today’s consumers are proving just how quickly it can disappear. In this conversation, I sit down with IBM’s Jane Cheung to unpack the latest findings from the IBM Global Consumer Research study and explore why trust has become the true competitive advantage.Consumers are still willing to choose the brands they believe in, even when prices rise — but the margin for error is shrinking fast. With AI playing a growing role...
2025-12-0818 min
Ask For An AnswerWhat Does ‘Pride’ Really Mean? Ron Thurston on Identity & ImpactWhat if retail wasn’t a fallback plan, but a power move?This week, Jim is joined by Ron Thurston, bestselling author, keynote speaker, and fierce advocate for the people who keep retail running.In this episode, Ron’s not just talking shop. He’s reframing the conversation entirely as they dive deep into the real value of retail work and why it deserves more respect, more pride, and a brighter future in the age of A.I.From stocking shelves to leading global brands like Gap and Apple, Ron has seen it all. H...
2025-07-0942 minAsk For An AnswerWhat Does ‘Pride’ Really Mean? Ron Thurston on Identity & ImpactWhat if retail wasn’t a fallback plan, but a power move?This week, Jim is joined by Ron Thurston, bestselling author, keynote speaker, and fierce advocate for the people who keep retail running.In this episode, Ron’s not just talking shop. He’s reframing the conversation entirely as they dive deep into the real value of retail work and why it deserves more respect, more pride, and a brighter future in the age of A.I.From stocking shelves to leading global brands like Gap and Apple, Ron has seen it all. H...
2025-07-0942 min
EVOLVE Podcasts | Global Commerce InsightsVoices 031 - “We Can’t Stop Ever Thinking About People.” Retail Exec Ron Thurston on AI, Human Pride & Navigating the Job MarketJoin our newsletter!Our community insights, global commerce perspectives, sent to your inbox every Weekend: https://evolvecommunity.beehiiv.com/subscribeWant to join the #01 community of senior commerce leaders spanning 43 markets?Request your application today: https://www.evolve-community.com/In this episode Edilsa Bueno hosts Ron Thurston. Ron Thurston’s journey from retail executive to bestselling author is a story of self-discovery, emotional intelligence, and the courage to lead differently. With decades at brands like Apple, Gap, and Bonobos, Ron has seen firsthand how technology can either isolate or empower. In this episode, he shares how overcoming self...
2025-06-1751 min
The Voice of RetailHuman Pride: Optimizing Your Human Potential in a Digital Job Market with bestselling author and veteran front-line retail executive Ron ThurstonIn this energizing and thought-provoking episode, I welcome back Ron Thurston, bestselling author, veteran retail executive, and passionate advocate for the frontline retail workforce. With the launch of his second book, Human Pride: Optimizing Your Human Potential in a Digital Job Market, Ron brings a refreshing, people-centric perspective to leadership and career development in the era of AI, automation, and gig work.Michael and Ron discuss the implications of the rising prevalence of gig work, how many retailers are reverting to "COVID playbooks" with minimal staffing, and the importance of treating even temporary team members as valuable...
2025-05-3034 min
The Retail Razor ShowUnlocking Human Pride: Thriving in the Age of AI with Ron ThurstonS5:E3 From Retail Pride to Human Pride: Navigating Leadership and Connection with Ron ThurstonIn this episode, Ron Thurston returns to discuss his new book 'Human Pride' and its themes of optimizing human potential in a world increasing its reliance on technology and AI. The conversation takes us through Ron’s extensive experience leading major retail brands, his journey from publishing his first book 'Retail Pride' to 'Human Pride', and the crucial balance between human connection and technological efficiency. We explore various aspects of leadership, including the importance of empathy, curiosity, and the sign...
2025-05-141h 11
OFFBounds Retail68. Ron Thurston's New Book: Human PrideIn this special episode recorded in London, bestselling author and retail leader Ron Thurston joins Paula Macaggi to launch his new book Human Pride—a bold call to embrace what makes us human in an age dominated by AI. They discuss how frontline retail, purpose-driven leadership, and personal pride are the real future-proofing tools in a changing job market. From multigenerational teams to algorithmic interviews, this episode is a masterclass in leading with heart and thriving in the digital era.You can buy your copy here!
----Sponsored by VTEX
2025-05-0642 min
The Retail Razor: Blade to Greatness!From Frontline to C-Suite - Effective Communication Strategies with Ron ThurstonS1:E9 Bridging the Gap: Communication from Floor to Corporate with. Ron ThurstonIn this episode, hosts Ricardo Belmar and Casey Golden speak with Ron Thurston, co-founder of Ossy and author of 'Retail Pride'. Thurston shares his wisdom on essential skills for retail executives and discusses empathetic communication between corporate and store teams. He emphasizes the three pillars of success: empathy, curiosity, and focus. By understanding and addressing the concerns of frontline workers, retail leaders can build trust and foster a collaborative environment. Thurston also highlights the impact of the hiring process on employee satisfaction...
2024-12-0620 min
The Retail Razor: Blade to Greatness!Cultivating Career Growth in Retail with Ron ThurstonS1:E6 Career Advancement Strategies in Retail: Insights from Ron ThurstonRicardo & Casey welcome Ron Thurston, co-founder of Ossy & author of 'Retail Pride,' to discuss fostering a career development culture within retail. Ron shares his experiences & insights on mentorship & career development - key to retaining retail employees. He discusses recent statistics on turnover & the significance of addressing scheduling, benefits, & staff shortages. By engaging field teams & creating a culture of feedback & recognition, Ron emphasizes the critical steps leaders can take to improve retention & drive success.Subscribe to our Newsletter: https://retailrazor.substack.com
2024-11-2213 min
The Retail Razor: Blade to Greatness!Revolutionizing Retail Hiring - Insights from Ron ThurstonS1:E4 How to Hire the Right Person in Retail with Ron ThurstonJoin hosts Ricardo Belmar and Casey Golden on the fourth episode of the Retail Razor: Blade to Greatness. This episode features a discussion with retail industry expert Ron Thurston, co-founder of Ossy and author of 'Retail Pride.' Ron shares his insights on transforming retail hiring processes to better connect highly qualified and engaged candidates with retail brands. He discusses the need for a human-centric approach in hiring frontline retail workers, emphasizing the importance of emotional empathy, curiosity, and culture fit. Tune...
2024-11-1810 min
NXTLVL Experience DesignEp.71 RETAIL PRIDE: MOVING THE RETAIL MINDSET FROM ACCIDENTAL TO PROUDLY INTENTIONAL with Ron Thurston, Co-Founder OSSY, Best selling author of “Retail Pride”ABOUT RON THURSTON:LinkedIn Profile: https://www.linkedin.com/in/rthurston/Websites:Retail Pride book: https://www.amazon.com/Retail-Pride-Celebrating-Accidental-Career/dp/1544515928OSSY: https://www.useossy.comRetail In America podcast: https://podcasts.apple.com/us/podcast/retail-in-america/id1618323713 Ron Thurston's Bio:Ron Thurston's life mission is to celebrate, elevate, and empower the people and spirit of the retail industry.With over three decades of leading retail stores and operations for top American brands like Gap, West Elm, Apple, Tory Burch, Bonobos, and Sa...
2024-10-031h 15
Retail RelatesThe Power of Empathy and Authentic Leadership: A Conversation with Ron ThurstonWhat if retail could be more than just a job? Join us on Retail Relates as we chat with Ron Thurston, co-founder of Ossy and best-selling author of Retail Pride, to uncover the secrets of turning a retail career into a passion-driven journey. Ron's inspiring stories, from pioneering showrooming at Bonobos to redefining field leadership at Apple, provide invaluable insights for anyone eager to learn from a true industry innovator. Discover how emotional connection, empathy, and authentic leadership can transform not just your career but the entire retail experience.We dive into the philosophy of strengths-based leadership...
2024-09-1944 min
The Daily Author#84: Ron Thurston — Retail PrideIn this episode of “The Daily Author”, our guest Ron Thurston is a seasoned retail executive, bestselling author, and expert in the retail industry. He is the author of the book Retail Pride.
We discussed the importance of authors being comfortable sharing their story and promoting their book themselves.
We cover Ron’s plan to undertake a new tour in 2025 and are working on a second book.
Please enjoy!
*
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Owen's Instagram: https://www.instagram.com/owenauthoraccelerator/
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2024-08-1631 min
The Retail Razor ShowFuture of Retail Recruitment: An Interview with OSSY Founder Ron ThurstonS4:E3 Revolutionizing Retail Hiring: A Conversation with Ron ThurstonIn this episode of the Retail Razor Show, hosts Ricardo Belmar and Casey Golden welcome back Ron Thurston, founder of OSSY, and author of 'Retail Pride’, to discuss the company's innovative approach to transforming the retail hiring process. Focusing on the integration of AI and the human touch, Ron shares insights into how OSSY is addressing common retail recruitment challenges, such as speed to hire, candidate experience, and the importance of clear career paths. The discussion highlights the broader implications for the retail industry and t...
2024-06-2848 min
Endless Aisle PodcastRon Thurston & Brian LibrachRon Thurston is the Co-Founder of OSSY, a full-service retail recruiting platform connecting retailers, candidates, and solution providers. Brian Librach is the author of The Retail Leaders Roadmap and founder of the wellwisher company.
2024-03-1247 min
DARE2:3 Ron Thurston, OSSYRon Thurston is a highly accomplished executive board advisor and Amazon best-selling author. Ron has deep expertise in retail strategy management and innovation -- and he's just launched OSSY, a full-service agency platform that connects retailers, candidates, and solution providers to create thriving retail businesses. Ron has extensive experience leading operations for over 30 years at leading retail stores, like the Gap, Apple, Bonobos, and Intermix. Ron dreams of a world where retailers are celebrated and empowered. What do you dare to dream?
DARE Season 2 brought to you by Darwoft.com
2024-01-1631 min
The Retail PilotTech Talk: Solving the Retail Staffing Challenge with Mike Meyers, Ron Thurston & Sharonda WeatherspoonKen interviews three experts in Retail store staffing for the inaugural Tech Talk podcast episode.Sharonda Weatherspoon is the SVP, Head of Retail Transformation, Client Development, and Operations, as well as the Co-Chair of North America's Diversity and Inclusion ERG. She has spent over 24 years at Ralph Lauren, surviving my tenure, and moving up through the ranks, starting as a General Manager, and in her most recent role, as SVP of retail stores from North America. Sharonda has always worked directly with the stores and fully understands the frontline experience where her focus has been...
2024-01-0946 min
The Love Monday PodcastEp 42: Ron Thurston: The Power of Empathy, Curiosity and FocusSend a textIn this episode, Ron Thurston, author of the best-selling book "Retail Pride" and Co-founder of OSSY joins us to give us his take on how to love what you do. This is especially good advice for our friends in retail, but these are principles that are important for everyone in every industry. I hope you enjoy the show. For more information on Ron, his book and OSSY, check these links.OSSY - sign up today to be notified when we launch soon https://www.useossy.com/
2023-08-2134 min
The Retail Razor ShowS3E5 Retail Transformers – Ron Thurston - OssyToday as part of our Back to Basics of Retailing theme this season, we are once again focusing on people – the frontline workers in retail stores, and the process of hiring and retaining the best candidates. In this episode we answer two incredibly important questions– How do we change how we hire, connect, and match retail brands to retail workers, respectfully, transparently, and humanly? And can technology help? To answer these questions and more, we meet our latest Retail Transformer & fan favorite - Ron Thurston, author of Retail Pride, the Guide to Celebrating Your Accidental Career, Host of the Retail i...
2023-07-261h 03
The Bold LoungeRon Thurston: The Bold Power of RetailSend a textAbout This EpisodeIn this episode, retail executive Ron Thurston walks us through his impressive career and the bold moves he's taken along the way. Learning great leadership firsthand from his grandfather, who was the CEO of his own construction business, Ron strives, as a leader, to find the magic in other people and give them opportunities to grow. He discusses what it really means to be a student of the retail industry and the pivotal role of a store's general manager, all while discussing the perception of retail and...
2023-04-2040 min
Retail in AmericaLIVE in Palm Springs, CA with Joe Lopardi from TRINA TURKWelcome to RETAIL IN AMERICA!This podcast is part of The RETAIL IN AMERICA tour, my year-long journey to discover incredible retail heroes all across the country, celebrating our retail culture, community, and careers. Go to retailpride.com or IG @retail pride to see it all, including past podcast episodes, playlists, and future cities on tour.Today I am LIVE from the Airstream in Palm Springs, California, with Joe Lopardi, the Director of Retail for the iconic brand TRINA TURKJoe prides himself on building and retaining dynamic teams at all levels, being a comp...
2023-02-2136 minRetail in AmericaLIVE in Malibu, CA with Bree Jacoby; Reimagining Personal ShoppingWelcome to RETAIL IN AMERICA!This podcast is part of The RETAIL IN AMERICA tour, my year-long journey to discover incredible retail heroes all across the country, celebrating our retail culture, community, and careers. Go to retailpride.com or IG @retail pride to see it all, including past podcast episodes, playlists, and future cities on tour.Today I am LIVE from the Airstream in Malibu, California, with Bree Jacoby, the founder and CEO of BREE.Bree Jacoby is an LA-based entrepreneur, stylist, founder, and all-around powerhouse - and if you work in any capacit...
2023-02-0734 min
The Voice of RetailA Retailer's Retailer: Ron Thurston and his Retail In America TourHello, and welcome to the Voice of Retail podcast! My name is Michael LeBlanc, and I am your host. I believe in the power of storytelling to bring the retail industry to life. Each week, I'll bring insights, perspectives, and experiences from some of the retail industry's most innovative and influential voices. This podcast is produced in conjunction with Retail Council of Canada.The one and only Ron Thurston is my extraordinary guest for this episode, recorded live in person together for the first time at the NRF Big Show in New York. Ron is a retailers' re...
2023-01-2726 minRetail in AmericaLIVE in San Diego, CA with Kit Campoy; a voice for the frontlines of retailWelcome to RETAIL IN AMERICA!This podcast is part of The RETAIL IN AMERICA tour, my year-long journey to discover incredible retail heroes all across the country, celebrating our retail culture, community, and careers. Go to retailpride.com or IG @retail pride to see it all, including past podcast episodes, playlists, and future cities on tour.Kit Campoy is a retail leader turned freelance writer and one of the most prominent voices for frontline retail teams on LinkedIn.After graduating with a Bachelor's degree in Merchandising, she wanted nothing to do with retail manag...
2023-01-2436 min
Office HourNRF Retail's Big Show with Ron ThurstonOur hosts discuss Apple's first brick-and-mortar stores in India and ongoing fashion lawsuits. For our top story of the week, Tom and Mimi discuss NRF 2023 Retail's Big Show along with our special guest and Insider POV, Ron Thurston.Don't forget to grab a copy of Ron Thurston's book, Retail Pride: The Guide to Celebrating Your Accidental Career.
2023-01-1336 minRetail in AmericaLIVE in San Diego, CA with Tony Drockton, Founder of HAMMITTWelcome to RETAIL IN AMERICA!This podcast is part of The RETAIL IN AMERICA tour, my year-long journey to discover incredible retail heroes all across the country, celebrating our retail culture, community, and careers. Go to retailpride.com or IG @retail pride to see it all, including past podcast episodes, playlists, and future cities on tour.This conversation was recorded live in our Airstream in San Diego, CA, with Tony Drockton, Founder and self-proclaimed Chief Cheerleader of Hammitt, a genuine American luxury brand based in Los Angeles.A lifelong entrepreneur, beginning with an MBA fr...
2023-01-1041 minRetail in AmericaLIVE in Napa Valley, CA with Nic Wiessler, Founder of WiesMadeWelcome to RETAIL IN AMERICA!This podcast is part of The RETAIL IN AMERICA tour, my year-long journey to discover incredible retail heroes all across the country, celebrating our retail culture, community, and careers. Go to retailpride.com or IG @retail pride to see it all, including past podcast episodes, playlists, and future cities on tour.This is a very entertaining episode because we are not recording in the Airstream; we are live in the design studio for WiesMade in Napa Valley, CA because I wanted to see the roots of the operation - and it's l...
2022-12-1336 minRetail in AmericaLIVE in Malibu, CA, with Ted Harrington; think like a hacker!Welcome to RETAIL IN AMERICA!This podcast is part of The RETAIL IN AMERICA tour, my year-long journey to discover incredible retail heroes all across the country, celebrating our retail culture, community, and careers. Go to retailpride.com or IG @retail pride to see it all, including past podcast episodes, playlists, and future cities on tour.This is an extraordinary episode filled with incredible takeaways from my great friend, Ted Harrington.Ted has many titles, including the #1 best-selling author of HACKABLE, the Tech Done Different podcast host, and the Executive Partner at Independent Security...
2022-11-2935 minRetail in AmericaLIVE in Malibu, CA with Misti Blasko from John Varvatos/All Saints and John Gregory from SpotifyWelcome to RETAIL IN AMERICA!This podcast is part of The RETAIL IN AMERICA tour, my year-long journey to discover incredible retail heroes all across the country, celebrating our retail culture, community, and careers. Go to retailpride.com or IG @retail pride to see it all, including past podcast episodes, playlists, and future cities on tour.Today I am LIVE from the Airstream in Malibu, California, with Misti Blasko, the President of North America for All Saints and John Varvatos, and John Gregory, the Global Retail category Development Officer for Spotify.Misti Blasko and I were...
2022-11-1541 minRetail in AmericaLive in Palo Alto, CA with Jill Grande from Tiffany & Co.Welcome to RETAIL IN AMERICA!This podcast is part of The RETAIL IN AMERICA tour, my year-long journey to discover incredible retail heroes all across the country, celebrating our retail culture, community, and careers. Go to retailpride.com or IG @retail pride to see it all, including past podcast episodes, playlists, and future cities on tour.Today I am LIVE from the Airstream in Palo Alto, California, with Jill Grande, a Senior Director with Tiffany & Co.Jill grew up in fashion because on Sunday mornings, when the other kids watched cartoons, she watched runway...
2022-11-0141 min
RSPA Trusted AdvisorRSPA Trusted Advisor Ep. 80: Ron Thurston’s Front Row Seat to Retail’s TransformationIn Episode 80 of “The Trusted Advisor,” the RSPA’s Jim Roddy catches up with executive, board advisor, author, and podcaster Ron Thurston about his firsthand view of the changing retail landscape. Thurston is in the midst of a year-long tour called “Retail in America,” driving across the United States in an Airstream trailer to discover unsung retail heroes. Thurston shares his IT-related lessons learned during his travels, winning strategies for selling to retailers, and the future of brick-and-mortar stores for leading brands as well as SMB retailers.
“The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is an awa...
2022-10-2547 minRetail in AmericaLive in Portland, OR with Josh Hagquist from prAnaWelcome to RETAIL IN AMERICA!This podcast is part of The RETAIL IN AMERICA tour, my year-long journey to discover incredible retail heroes all across the country, celebrating our retail culture, community, and careers. Go to retailpride.com or IG @retail pride to see it all, including past podcast episodes, playlists, and future cities on tour.What do being in a rock band, coffee, craft beer, and sustainable outdoor apparel have in common? Josh Hagquist will tell you! We spoke together in my Airstream at an RV park south of downtown Portland, and he is a man...
2022-10-1840 min
Retail Corner: New Normal in Retail Technology & BusinessRetail in America: A Changing Perspective. Ron ThurstonIn this episode of Retail Corner, listen to one of the top 100 Retail influencers of 2021 & 2022, Ron Thurston, Author & Host of RETAIL IN AMERICA, talking about the changing landscape of retail that he himself experienced while talking with retail executives across US on his own mobile podcast in an Airstream trailer.
His book titled 'Retail Pride' is an Amazon #1 best sellers list.
Check out the book: https://www.amazon.com/Retail-Pride-Celebrating-Accidental-Career/dp/1544515928
About our guest Ron Thurston:
Ron Thurston is a highly accomplished retail leadership executive, Board Advisor, and Amazon Bestselling Author with...
2022-10-1222 minRetail in AmericaLive in Seattle, WA with Dayna Brown from EVOWelcome to RETAIL IN AMERICA!This podcast is part of The RETAIL IN AMERICA Tour, my year-long journey to discover incredible retail heroes all across the country, celebrating our retail culture, community, and careers. Go to retailpride.com or IG @retail pride to see it all, including past podcast episodes, playlists, and future cities on tour.I'm excited to be back live with guests as we make our way down the West Coast for the next couple of months. Today, we are sitting together in my Airstream, parked in northern Seattle on Lake Pleasant. It's a go...
2022-10-0446 minRetail in AmericaA Retail Hero Making a Great Night's Sleep Accessible to All, with Keith MoneymakerWelcome to RETAIL IN AMERICA!This podcast is part of The RETAIL IN AMERICA Tour, my year-long journey to discover incredible retail heroes all across the country, celebrating our retail culture, community, and careers. Go to retailpride.com or IG @retail pride to see it all, including past podcast episodes, playlists, and future cities on tour.Today I am in West Glacier, Montana, as we wrap up our time here this week, and I have wanted to have this conversation with Keith Moneymaker since the tour began; he is an incredibly inspirational man. When I think...
2022-09-1930 min
Retail RemixTales from Ron Thurston’s Tour of Retail in AmericaAfter inspiring retail pride on a global scale, author and industry legend Ron Thurston is bringing his passion and perspectives on the road...literally. He has been traveling the U.S. in an airstream, stopping in different towns and sitting down with the people powering retail stores. He took time out of his adventure to sit down for this episode of Retail Remix. Listen in and learn: What’s really happening in retail across the U.S. (and beyond big cities); How to combat “the Big Quit” and create a culture of listening, learning and improving; and Tech...
2022-09-1942 min
Spark PlugRon ThurstonRon Thurston is a highly accomplished retail leadership Executive, Board Advisor, and Amazon Bestselling Author with extensive experience leading retail operations for America’s most prominent brands. He sits on the board of GOODWILL NY/NJ as well as several emerging retail technology brands, and he has been named a Top 100 Retail Global Influencer by RETHINK Retail. In 2022, he launched his audio and video platforms for a year-long tour called “Retail In America.” We can’t wait to hear more about this adventure.Thanks for listening to Spark Plug -- find all our episodes at Sparkplug.audio
2022-09-0831 min
The Positive Effect - A retail leaders guide to changing the worldSeason 3: Episode 3: Ron Thurston, Best Selling Author, Former VP of Intermix and now Podcast Host.Released in late 2020, Ron Thurston wrote the Amazon #1 best-selling book RETAIL PRIDE as the indispensable guide for every retail employee, manager, and multi-store leader looking to accelerate their potential and grow their career.
It's filled with straightforward, practical tips for developing your talents, connecting with customers, and building your leadership skills.
Based on more than three decades of Ron's leadership experience, you'll discover a sense of belonging in the words of someone who has been your champion for the industry and shares your journey. Ron is an advocate for everything retail, and while on his journey...
2022-09-0637 minRetail in AmericaHeroes of the Retail Travel Industry, with Nadine HuebelHello! This is Ron Thurston, the best-selling author of RETAIL PRIDE, and I am on the phone today with Nadine Huebel to learn all about the heroes of the travel retail industry.Welcome to Retail In America! This podcast is part of The RETAIL IN AMERICA Tour, my year-long journey to discover incredible retail heroes all across the country, celebrating our retail culture, community, and careers. Go to retailpride.com or IG @retail pride to see it all, including past podcast episodes, playlists, and future cities on tour. Today I am in West Glac...
2022-09-0634 minRetail in AmericaLive in Denver, Colorado with April Bibich from Eddie BauerToday we are live from the Airstream in Denver, Colorado, with April Bibich from Eddie Bauer.This podcast is part of The RETAIL IN AMERICA tour, my year-long journey to discover incredible retail heroes all across the country, celebrating our retail culture, community, and careers. Go to retailpride.com or IG @retail pride to see it all, including past podcast episodes, playlists, and future cities on tour.April Bibich is a Colorado native, a perfect person, and the perfect brand to represent my time in Colorado. Eddie Bauer celebrates 100 years of product innovation for out...
2022-08-2333 minRetail in AmericaLive in the Texas Hill Country with Lindsey Tognietti and John McCullough of JAMES AVERYThis podcast is part of the RETAIL IN AMERICA tour, my year-long journey to discover incredible retail heroes all across the country, celebrating our retail culture, community, and careers. Click the link and follow me on Instagram @retail pride to see everything, including past episodes of this podcast, videos, press for the tour, and future cities.And just added, there are now RETAIL IN AMERICA playlists exclusively on Spotify that I have developed to celebrate the cities we have visited...one you might even play in your store!For this episode, we are in the Pri...
2022-08-0939 min
Brick & Mortar RebornPODCAST 88: Ron ThurstonRon Thurston is the host of the Retail in America Podcast. He spent many years working on the front lines of retail, and then he wrote his book, Retail Pride, to celebrate his career journey. On his book tour, he also meets front line retail workers around the country and documents his adventures on his podcast. On the show today, we talk about what it’s like to work on the front lines of retail in 2022. Ron shares everything retail businesses need to know about supporting the workers on the front lines.
Topics discussed:
Abou...
2022-08-0525 minRetail in AmericaLive in Austin with Mike Meyers, the Co-Founder and CEO of REFLEXThis podcast is part of the RETAIL IN AMERICA Tour in an Airstream trailer, my year-long journey to discover incredible retail heroes all across the country, celebrating our retail culture, community, and careers. Go to retailpride.com or on Instagram @retail pride to see everything, including past episodes of this podcast, videos, press for the tour, and future cities. Make sure you sign up for emails to get this podcast directly to your inbox. And just added, there are now Retail in America playlists exclusively on Spotify that I have developed to celebrate the cities we...
2022-07-2641 minRetail in AmericaLive in Dallas with Patrick Carrion from MCM WorldwideWelcome to episode 11, Season 1 of the RETAIL IN AMERICA podcast! This episode was recorded live in our Airstream trailer in Dallas, Texas, and I am honored and excited to introduce you to Patrick Carrion.Patrick is the perfect guest to share what retail in America means to Texas, as he is originally from Robstown, a small town close to Corpus Christi. He attended Baylor University in Waco for a bachelor's in marketing and a minor in Fashion Merchandising. Subsequently, he received his Master's in Business Administration from Texas A&M Kingsville and is now a...
2022-07-1234 minRetail in AmericaLive in Memphis with Charli Gorman and Tim Chaffin from Buff City SoapWelcome to the RETAIL IN AMERICA podcast, and we made it to 10 episodes! This is a special one because I have 2 of the Brand Presidents and Franchise Owners of Buff City Soap, Charli Gorman and Tim Chaffin. It was recorded in a store location outside of Memphis, Tennessee, in front of a live audience of team members and leaders from various Buff City Soap brand locations.For anyone unfamiliar with the brand, here are a few details;They are currently open in 29 states and have 218 locations.Their purpose: "Make Life Smell Wonderful, One handmade Soap at...
2022-06-2827 minRetail in AmericaLive in Nashville with Priscilla Willis from BurberryWelcome to episode 9 of the RETAIL IN AMERICA podcast! I would like to introduce you to a phenomenal leader I met in Nashville, Priscilla Willis.Priscilla is the General Manager of Burberry in The Mall at Green Hills in Nashville, Tennessee. Her incredible retail career has taken her all over the country, from NYC to Miami and back to Tennessee, with brands including Banana Republic, Cole Hahn, Gibson Guitars, Tory Burch, and more.Priscilla says that although retail has been an accidental career and being a leader is most fulfilling, the engagement with clients has alway...
2022-06-2142 min
What If? So What?What if Everyone Could Be a Front-line Worker? An Interview with Ron Thurston host of “Retail in America” & Spotify’s John GregoryIn this episode, Kim talks with Ron Thurston – author of the book “Retail Pride” and host of the podcast “Retail in America” and John Gregory, Global Head of Industry for Retail at Spotify to talk about what it means to be a front-line worker in retail today and how that cohort can be tapped for deeper and more meaningful organizational innovation. Connect with John Gregory, Global Retail Category Development Officer at Spotify Connect with Ron Thurston, Amazon #1 Best Selling Author of RETAIL PRIDE, host of the RETAIL IN AMERICA podcast, 2021/2022 RETHINK Retail 100 Most Influential People Connect w...
2022-06-2143 minRetail in AmericaLive in Asheville with Leanna Mares and Cory Plott from Ashley HomeStoreWelcome to Episode 8 of the RETAIL IN AMERICA podcast! I would love to introduce you to two awe-inspiring retail heroes from the Ashley HomeStore in Asheville, North Carolina.Founded in 2003 and headquartered in Fort Mill, South Carolina, Broad River Retail is a privately held company and one of the largest and fastest growing independently owned Ashley HomeStore licensees.Leanna Mares started her retail career in 2009 at the age of 39 and had never sold a thing! She was recently promoted to the General Manager of the Asheville, NC location, having spent time in other roles with the...
2022-06-0729 min
Remarkable Retail PodcastRetail Pride Hits The Road with Special Guest Ron ThurstonOur special guest this week is Ron Thurston, fellow Rethink Retail top influencer, best-selling author of Retail Pride: The Guide to Celebrating Your Accidental Career, and deeply experienced retail executive, having done stings at Intermix, YSL, Bonobos, Tory Burch, Apple and more.Ron joins us from his Airsteam just a couple of months into his "Retail In America" tour, which will literally take him from sea to shining sea. He's on a journey to discover everyday retail heroes and we find him just outside of Memphis eager to talk about all that he is learning. It's...
2022-06-0738 min
Retail in AmericaAn intimate conversation with Sarah Jessica ParkerAs one of the title sponsors of my RETAIL IN AMERICA tour, KWI, the industry's only true turnkey omnichannel platform for specialty retailers, has allowed me to engage with their fantastic customers. And one of them is SJP by Sarah Jessica Parker, her namesake footwear, handbags, and accessories brand. This conversation is entirely due to KWI's strong relationship with its customers, and I am very grateful for our partnership and this opportunity.I would say that Sarah Jessica Parker needs no introduction, but let me share just a few highlights…She is most known for...
2022-06-0131 minRetail in AmericaLive in Orlando with Hugh Linn from Office DepotHugh Linn is a Florida native, and as many people do, he started in retail just to get through college. He was initially studying to be a math teacher and went on to get an MBA in HR from Nova Southeastern University. Today, he says, " I still get to be a teacher and choose my students for the most part. I have also always been fascinated by leadership and what goes into being a great leader. I have failed more times than I have succeeded, but the learnings from that failure have fueled my success."He...
2022-05-1632 minRetail in AmericaLive in Boston with Ladiane Cardoso from Zadig et VoltaireWelcome to episode 6, and I have another exceptional retail hero here with me in Boston today! Ladiane Cardoso is a Multi-Store General Manager for Zadig et Voltaire today and is very passionate about Talent Development and Client Relationship Management.She is originally from Cape Verd, a small country on the West Coast of Africa. Ladiane moved to the US 8 years ago for college and started her American journey without knowing the language in a small town in Rhode Island. She was initially studying Social Service, but after only one year of working in retail, she chang...
2022-05-1633 minRetail in AmericaLive in Miami with Phil Denny from ReissLike many people we all know, Phil Denny found his way into retail by chance. From starting in the stockrooms of a home décor store to managing teams across North America for Reiss, he finds his inspiration from the fantastic people working throughout the field. Phil loves retail and can talk endlessly about commercial reports, but those that have been a part of his team know his true focus is always on people. He helps every individual realize their role in the bigger picture and shares his journey as an example to show how ev...
2022-05-0328 min
Pivot with Purpose with Meghan HouleRon Thurston: A Journey Out Of The Corporate World And Into An Airstream Across AmericaRon Thurston is a highly accomplished Retail Leadership Executive (having led such brands as SAINT LAURENT, APPLE and Intermix), is a Board Advisor for Goodwill Stores and an Amazon bestselling author with his book, Retail Pride-The Guide to Celebrating Your Accidental Career. As we invite Ron back to the PWP podcast (having been our FIRST guest in Season ONE), he is someone that has truly embraced what it means to Pivot with Purpose, stepping out of the corporate retail store environment and now heading out on the road live from an Airstream trailer to discover and tell the real stories of...
2022-04-2633 minRetail in AmericaLive in NYC with Jeffrey Cabrera from Faherty BrandTwenty years ago, Jeffrey Cabrera started as a part-time stock associate at the Container Store, and he fell in love with retail. He has since had the opportunity to work in leadership roles for New York and Co. and Victoria's Secret. Today, he leads the retail teams for Faherty Brand, where he was recently promoted to become the Area Leader of NYC.This is a beautiful, heartfelt conversation about the power of human connection, his inspirations in life including his mother, and so much more. You don't want to miss it. Thank you to...
2022-04-1931 minRetail in AmericaLive in NYC with Kirk Black from ShinolaKirk Black has extensive retail experience working for various luxury brands from Rick Owens, Rag & Bone, and Diesel. Currently, he works for Shinola as the East Coast Regional Manager, focusing on their retail growth strategy, employee engagement, and his team's career development. And fun fact...he practices beekeeping and manages a few hives with his wife on their apartment terrace in the Bronx! Thank you to the three essential title sponsors fueling the RETAIL IN AMERICA tour AND this podcast. Spotify Advertising Spotify is the #1 podcast platform in the US, with over 380 million monthly...
2022-04-0834 min
Total Retail TalksHow Ron Thurston is Celebrating the Impact of Retail Associates Across AmericaIn episode 342 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Ron Thurston, Amazon.com No. 1 best-selling author of "RETAIL PRIDE: The Guide to Celebrating Your Accidental Career" and veteran retail executive. Thurston discusses his career history in the retail industry, what he loves about working in the retail space, and how the frontline store…
2022-03-2826 minRetail in AmericaLive in NYC with Kristen Conklin from Lafayette148Kristen Conklin is a retail and fitness guru, 10-time marathon runner, and a fashion and retail professional for over 20 years. Today, she is the boutique leader of Lafayette 148 NY in SOHO. Kristen has coached and managed hundreds of sales professionals & leaders in various retail settings, leading them to exceed their goals and advance professionally. She holds an MBA in Business Management, a BA in Psychology and has taught college students various marketing and management courses. I want to thank the three important title sponsors fueling the RETAIL IN AMERICA tour AND this podcast. Spotif...
2022-03-2830 min
The FAM Podcast with Mark KinsleyTelling Stories from the Stores with Ron ThurstonIs retail your passion or was it an accidental career you fell into?
Whether you set out on your career path to be in retail or it was something you did as a filler and it has consumed a decade of your life, Amazon best-selling author Ron Thurston is setting out on a roadshow across America to tell the stories of those of you in the trenches.
With a background that spans more than two decades in retail, Thurston is anxious to hear the journeys of individuals on the front lines. From his conversations and a...
2022-02-1436 min
human innovation - The Jens Heitland ShowEP 141: Retail: Innovating through people on the frontline - with Ulrike Spang-Lessnow, Ron Thurston and Stephen BrooksRetail Experts Ulrike Spang-Lessnow, Ron Thurston and Stephen Brooks joined me for the Innovation Breakfast Club Retail edition to explore innovation through the people on the frontline.Guest Links: Ulrike Spang-Lessnow:https://www.linkedin.com/in/ulrike-spang-lessnow-56179a22/Ron Thurston: https://www.linkedin.com/in/rthurston/The Retail in America Tour: https://www.retailpride.com/Stephen Brooks: https://www.linkedin.com/in/stephenabrooks1/
2022-01-271h 00
A PSFK WeeklyStrategies for Diversity & Inclusivity in Retail with Alissa Allen, Bonin Bough, Felita Harris and Ron ThurstonWelcome to this special podcast on Diversity in Retail that we recorded for a MLK day Retail Innovation Week 2022 session. Topics in this expert will include talent cultivation, marketing representation and public accountability; as well as representative marketplaces, community engagement and how technology can help develop empathy.Experts in this session today include Ron Thurston who is a retailer leadership executive and board member. He is Amazon best-selling author of RETAIL PRIDE The Guide to Celebrating Your Accidental Career.Also on the panel is Alissa Allen - an expert in Diversity Equity & Inclusion and SVP...
2022-01-1744 min
STANDARD H PodcastEp. 75 - Ron Thurston (Retail Pride)Today hosts Ron Thurston: a career retail professional who recently released his first book, Retail Pride. I know that we first connected via LinkedIn but I have no idea how that happened if I’m honest. Regardless I chalk it up to be under the umbrella of what’s meant to be will be as Ron and I have become fast friends. Ron’s retail knowledge actually began in his youth when he started learning the ins and outs of Leading with empathy from his grandfather who built grocery stores and later became the CEO of Safeway. Ron and I chat...
2022-01-111h 25
Tell Me Something Good About RetailRon Thurston: Changing the Way We Talk About RetailRon Thurston loves retail. And he's proud of it. Ron has led the retail teams for some of America's most prominent brands, inspired thousands of store employees, and traveled relentlessly across the country to sit and listen to what they have to say. From a part-time sales associate to a Vice President of Stores, Ron has put in the hard work that a retail career requires and wrote this book to share what he learned along the way. In 2021, Ron was named one of the world's Top 100 most influential people in retail and is a featured keynote speaker, podcast gu...
2021-11-1832 minEndless Aisle PodcastRon Thurston, Take Pride TodayAs a retail leadership executive, board member, and Amazon best-selling author, Ron Thurston loves retail. And he's proud of it. Ron has led the retail teams for some of America's most prominent brands, inspired thousands of store employees, and traveled relentlessly across the country to sit and listen to what they have to say.Ron was also recognized as one of the Top 100 Retail Influencers of 2021 by RethinkRetail and is the Founder of TAKE PRIDE TODAY™, his platform for consulting, speaking, books, and education. (https://www.retailpride.com/)Ron is also on the Board of Di...
2021-11-1632 min
Just Stories with BTEpisode 28: "Retail Pride" with Author Ron ThurstonThis week's episode is AMAZING for anyone who has ever worked in Retail! Which by the way is 50% of the country : ). Author Ron Thurston wrote in an incredible book called Retail Pride that has caused a movement to form behind it as it transforms the way we should all look at retail. Season Three of the Just Stories with BT podcast features amazing authors who come on to give us an insight into the incredible minds of the people behind the words.📺 Watch: https://fam.news/just-stories-with-bt/📲 Instagram: https://www.instagram.com/just_stories...
2021-11-1451 min
human innovation - The Jens Heitland ShowEP 115: The Future of Retail - The Innovation Breakfast Club with Ulrike Spang-Lessnow, Ron Thurston, Stephen BrooksThis episode is an Innovation Breakfast Club where I reconnect with previous guests as we explore different topics, this time the future of retail. We discussed what will make retailers successful in the future and what the future might look like.Guest Links: Ulrike Spang-Lessnow: https://www.linkedin.com/in/ulrike-spang-lessnow-56179a22/Ron Thurston: https://www.linkedin.com/in/rthurston/Stephen Brooks: https://www.linkedin.com/in/stephenabrooks1/Link to the show:https://www.jensheitland.com/thejensheitlandshow ...
2021-10-251h 07
Fashion Rewired Podcast with Brian HillHow a top fashion executive REWIRED his legacy after a simple men's retreat that led to the launch of a best-selling book and a global retail movement. Ron Thurston, Author, Retail PrideBrian got the chance to sit down with Ron Thurston a New York based retail expert with more than 30 years of leading top consumer teams from Apple to Tory Burch to Intermix. But, it was only after a mind opening retreat with strangers that challenged Ron’s vision of his legacy that set a series of actions in motion that led to the nation’s first retail movement. Find out how he did it with Retail Pride.
Action Steps to REWIRE:
1. COMMIT to your goal, no matter what!
2. CREATE an effective strategy!
3. ASK for...
2021-10-2200 min
Behind The Wheel PodcastRon Thurston Author of Retail Pride & founder of Take Pride TodayRon Thurston is the author of Retail Pride & founder of Take Pride Today, he's a season retail professional who started his career as frontline associate and served his way to the top of the worlds most notable brands, Apple, Tory Burch, Saint Laurent, Bonobos and he sits on the board of several organizations. Beyond all of Ron's accomplishments what he takes the most pride in is being in service to others.
If you're tired of a station that doesn't speak to your needs and you're interested in learning more about the BTW Podcast visit RUNUTAINMENT. BTW Podcast is...
2021-10-0647 min
The Laws of StyleRon ThurstonOn this episode of The Laws of Style, host Douglas Hand sits down with retail guru and author of "Retail Pride" Ron Thurston. They discuss "new" models for retail success, how educating consumers is the best way to sell to them and what Yves Saint Laurent was up to in 1969. Listen in! Hosted on Acast. See acast.com/privacy for more information.
2021-09-2749 min
The Retail DarwinRetail Evolution with Author Ron ThurstonEpisode 1 kicks off with a conversation surrounding retail's evolution with author and retail expert Ron Thurston. Listen in as Taylor West and Carina Donoso from WS Development's Retail Experience and Incubation team explore how retailers should consider approaching the upcoming season, look into local markets, and think differently about the physical space. Learn more at theretaildarwin.com and follow along @theretaildarwin.
2021-08-3155 min
The Positive Effect - A retail leaders guide to changing the worldEpisode 29: The Positive Effect featuring Ron ThurstonIn case you missed Ron the first time around, I am bringing him back! Ron Thurston is the Former Vice President of Intermix, a top-selling Author of RETAIL PRIDE, and now founder of "Take Pride Today." Ron is joining me on this week's episode of the positive effect, and I can't wait. We will talk, leadership, retail, and everything PRIDE. Join me to learn how to take PRIDE in everything you do. HIT REMIND ME and, of course, SHARE with your retail network. hashtag#linkedinlive hashtag#learn hashtag#leadership hashtag#converationsthatmatter hashtag#retailpride hashtag#takepridetoday hashtag#retailu
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2021-08-0440 min
RETHINK RETAILRetail Rundown: Back-to-School Special - With Mina Fader, Mary Rodgers and Ron ThurstonWelcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to discuss the news and trends defining the world of retail.
In this episode, guest host Mina Fader, managing director of Wharton's Baker Retailing Center at the University of Pennsylvania, sat down with Mary Rodgers, director of marketing communications at Cuisinart, and Ron Thurston, former vice president of stores at Intermix, to discuss this year's back-to-school shopping season and the social media platforms that will make the greatest impact on school-aged consumers.
If you enjoyed this episode, please let us know by subscribing...
2021-08-0234 min
human innovation - The Jens Heitland ShowEP 89: Own your experience with Pride - Ron Thurston on careers in Retail, Networking, positivity and more.Own your experience with Pride - Ron Thurston on careers in Retail, Networking, positivity and more.Welcome to the Jens Heitland Show where I meet with experts of different fields to connect the dots of innovation and entrepreneurship.In this episode I connect the dots of innovation and entrepreneurship together withRon Thurston Founder of TAKE RETAIL PRIDE. Ron is bestselling author and is celebrated as one of the Top 100 Global Retail Influencers in 2021. We dive into his retail experience and he tells the story how he g...
2021-08-0256 min
Origin Story with David McIntosh Jr#25 - Ron Thurston - Celebrating an Accidental Career - Retail PrideRon is the Author of Retail Pride: The Guide to Celebrating Your Accidental Career
When will you get a real career? When will you stop working nights and weekends? When do you plan to use your degree? If you work in retail, these are questions you often hear.
Does this make you feel like the career you love was all just an accident? You’re not alone. The retail industry employs millions, yet most people don’t end up there by design.
Ron Thurston wrote Retail Pride as an indispensable guide for every retai...
2021-07-301h 03
Retail Tech PodcastInterview with Ron Thurston Author of Retail Pride on How to Build Successful Store Teams in RetailInterview with Ron Thurston Author of Retail Pride on How to Build Successful Store Teams in Retail
2021-06-1757 minRetail Tech PodcastInterview with Ron Thurston Author of Retail Pride on How to Build Successful Store Teams in RetailInterview with Ron Thurston Author of Retail Pride on How to Build Successful Store Teams in Retail
2021-06-1757 min
Bringing the Human back to Human Resources28. Know What You Stand For feat. Ron ThurstonTraci is joined by Ron Thurston, VP of Stores at INTERMIX and Author of the book, "Retail Pride". Ron was named one of the world's Top 100 most influential people in retail and throughout the chapters of his book, provides insight and advice on becoming a strong and passionate leader with a people-centric focus. This week, Ron and Traci discuss some of the themes throughout "Retail Pride" that are incredibly impactful for leaders in every industry.
Pick up a copy of "Retail Pride" for yourself or your teams by going to: https://www.retailpride.com/thebook
2021-05-1147 min
THE GENx REVOLUTIONIntroducing...Thurston SmithThe Genx Revolution interviewed Thurston Smith in April 2021. Thurston Smith provided his perceptions and shared-lived experiences on matters of systemic racism and its impact on African Americans. The GENx REVOLUTION is a podcast dedicated to informing our global shareholders and allies on the fight against systemic racism, social injustice, and oppression in various forms.
Watch the video interview: https://www.youtube.com/watch?v=26rYs03H0QA
Email us at genxrevolutionary@gmail.com
Subscribe to our channel--The GENx REVOLUTION: https://www.youtube.com/channel/UC-RB0uFCXmMm0F3...
2021-04-241h 17