Shows
Power Retail Power TalksPower Talks | Caitlin Lacy - CRM & Loyalty Manager - Arms Of EveSend us a textThis episode is proudly brought to you by Klaviyo.Caitlin Lacy, CRM & Loyalty Manager at Arms Of Eve delves into how they’re putting the customer first, across email, SMS, CRM, and in-store experiences with Klaviyo helping them deliver a consistent, personalised approach. Caitlin shared some fantastic insights on loyalty: the key is focusing on connection, not just communication. Automation plays a role, but when paired with thoughtful, human moments, it’s what really makes customers feel valued.We also touched on their upcoming loyalty program, AI tools like their...
2025-12-0812 min
Power Retail Power TalksPower Talks | Meg Perelaer - Digital & E-Commerce Manager - Daily BloomsSend us a textWelcome to a very special All Star Bash winners edition of Power Retail Power Talks! Throughout this miniseries, I’ll be chatting with a few of our winners from the tenth annual All Star Bash Awards, celebrating the best of the best in online retail.As always, I am your host, Rosalea, and I invite you to join me in bite-sized discussions with industry leaders and professionals as they share their exclusive insights into the dynamic world of ecommerce.This episode is sponsored by TallBobToday, we ar...
2025-07-0312 min
Power Retail Power TalksPower Talks | Briony Kennedy - Founder & CEO - Adorn CosmeticsSend us a textWelcome to a very special All Star Bash winners edition of Power Retail Power Talks! Throughout this miniseries, I’ll be chatting with a few of our winners from the tenth annual All Star Bash Awards, celebrating the best of the best in online retail.As always, I am your host, Rosalea, and I invite you to join me in bite-sized discussions with industry leaders and professionals as they share their exclusive insights into the dynamic world of ecommerce.This episode is sponsored by Bloomreach.Today, I’m si...
2025-06-2624 min
Power Retail Power TalksPower Talks | Amanda McCabe-Phillips - Chief Operating Officer - ELKSend us a textWelcome to a very special All Star Bash winners edition of Power Retail Power Talks! Throughout this miniseries, I’ll be chatting with a few of our winners from the tenth annual All Star Bash Awards, celebrating the best of the best in online retail.As always, I am your host, Rosalea, and I invite you to join me in bite-sized discussions with industry leaders and professionals as they share their exclusive insights into the dynamic world of ecommerce.This episode is sponsored by Mailchimp.Today, I’m si...
2025-06-1921 min
Power Retail Power TalksPower Talks | Adam Schwab - CEO and co-Founder | Luxury EscapesSend us a textWelcome to a very special All Star Bash winners edition of Power Retail Power Talks! Throughout this miniseries, I’ll be chatting with a few of our winners from the tenth annual All Star Bash Awards, celebrating the best of the best in online retail.As always, I am your host, Rosalea, and I invite you to join me in bite-sized discussions with industry leaders and professionals as they share their exclusive insights into the dynamic world of ecommerce.This episode is sponsored by Dropshipzone.Today, I’m si...
2025-06-1217 min
Power Retail Power TalksPower Talks | Fung Lam - Executive Director - New AimSend us a textWelcome to a very special All Star Bash winners edition of the Power Retail Power Talks podcast!To kick off this special series, Rosalea sat down with Fung Lam, Executive Director of New Aim. At Power Retail’s All Star Bash, New Aim was the platinum sponsor and had the huge responsibility of closing the evening out by presenting our prestigious Number One Retailer award.This year, New Aim celebrates its twentieth anniversary of supporting Aussie businesses since the advent of ecommerce down under. Fung discusses how the company ha...
2025-06-0515 min
Power Retail Power TalksPower Talks | Rose Yip - Head of Insights, Strategy & Analytics - Australia PostSend us a textWelcome back to Power Retail Power Talks, where I dive into bite-sized conversations with industry leaders and experts, bringing you exclusive insights into the ever-evolving world of ecommerce.As always, I'm your host, Rosalea, and in this episode, I spoke with Rose Yip, Head of Insights, Strategy & Analytics at Australia Post.We explored key findings from Australia Post's 2025 Annual eCommerce Report, discussing how retailers can drive growth and stay ahead of the competition in the year ahead.
2025-03-2517 min
Power Retail Power TalksPower Talks | Aimee Dixon - GM Enterprise Brand and Retail Marketing - Australia PostSend us a textWelcome back to Power Retail Power Talks, where I dive into bite-sized conversations with industry leaders and experts, bringing you exclusive insights into the ever-evolving world of ecommerce.As always, I'm your host, Rosalea, and in this episode, I sat down with Aimee Dixon, GM Enterprise Brand and Retail Marketing at Australia Post.We explored the latest research and insights from Australia Post on the fashion and accessories category, uncovering key challenges, opportunities, and Aimee’s exclusive predictions for the year ahead.
2025-03-2511 min
Power Retail Power TalksPower Talks | Greg Merrill - CEO Advisor and Retail Growth & Transformation ExpertSend us a textWelcome back to Power Retail Power Talks, join me in bite-sized discussions with industry leaders and professionals as they share their exclusive insights into the dynamic world of ecommerce.As always, I’m your host Rosalea, and today I’m joined by Greg Merrill, CEO Advisor, Retail Growth & Transformation Expert, and Former Global Head of Digital Transformation at Nike.Greg will be a keynote speaker at iMedia’s upcoming Retail Summit Australia on the Gold Coast from April 30 to May 2, so we sat down to learn more.In thi...
2025-02-1816 min
Power Retail Power TalksPower Talks | Nicola Clement - Advisory Board Member for iMedia Retail Summits AU/NZSend us a textWelcome back to Power Retail Power Talks, join me in bite-sized discussions with industry leaders and professionals as they share their exclusive insights into the dynamic world of ecommerce.As always I’m your host Rosalea, and today I’m joined by Nicola Clement, Experienced ecommerce C-suite executive and valued member of the iMedia Retail Summit Advisory Board.iMedia produces annual summits on retail, ecommerce, and marketing, bringing together senior leaders and professionals renowned for their expertise and influence.In this episode Nicola and I delve into the...
2024-12-1615 min
Power Retail Power TalksPower Talks | Natalie Howes - General Manager Marketing & Brand - SaversSend us a textWelcome back to Power Retail Power Talks, join me in bite-sized discussions with industry leaders and professionals as they share their exclusive insights into the dynamic world of ecommerce.I’m Rosalea, your host, and in this episode, I had the pleasure of chatting with Natalie Howes, Savers' General Manager for Marketing & Brand.Savers is an iconic thrift and vintage store with a rich history of supporting communities across the globe. Savers Australia launched over 25 years ago and I sat down with Natalie to learn a bit more about th...
2024-12-0312 min
Power Retail Power TalksPower Talks | Stephanie Say - CEO - HoMie ClothingSend us a textWelcome back to Power Retail Power Talks, join me in bite-sized discussions with industry leaders and professionals as they share their exclusive insights into the dynamic world of ecommerce.I’m Rosalea, your host, and in this episode, I had the pleasure of sitting down with Stephanie Say, the CEO of HoMie Clothing.HoMie is a Melbourne-based streetwear label and social enterprise with 100% of its profits going towards achieving its mission, which is to support young people affected by homelessness or hardship. I sat down with Steph to learn mo...
2024-11-2625 min
Power Retail Power TalksPower Talks | Ruth Andrade - Global Earthcare Lead - LUSHSend us a textWelcome to a special sustainability edition of Power Talks, where our host Rosalea Catterson sits down with Ruth Andrade, Global Earthcare Lead at Lush.Lush is one of the many brands featured in Power Retail & The Purpose Agent's Sustainability Spotlight for its product innovation. Founded in 1995, Lush is a global leader in sustainable retailing. Their cosmetics have revolutionised sustainable and ethical production for nearly three decades.Rosalea caught up with Ruth to learn more about the values behind the business, how Lush addresses the balance between innovation and sustainability, th...
2024-11-2023 min
Power Retail Power TalksPower Talks | Jaimi Farrey - Head of Loyalty - BondsSend us a textWelcome back to Power Retail Power Talks, join me in bite-sized discussions with industry leaders and professionals as they share their exclusive insights into the dynamic world of ecommerce.I’m your host Rosalea and for this episode, I chatted with Jaimi Farrey, Head of Loyalty at Bonds.Beloved Aussie brand Bonds has revamped their loyalty program! In this episode, Rosalea sits down with Jaimi to discuss the details of the transition, the reasons behind it, and what’s on the horizon.We’re delighted to have Rakute...
2024-11-1413 min
Power Retail Power TalksPower Talks | Chad Burke - Head of SwaggleSend us a textWelcome back to Power Retail Power Talks, join me in bite-sized discussions with industry leaders and professionals as they share their exclusive insights into the dynamic world of ecommerce. I’m your host Rosalea and for this episode, I sat down with the Head of Swaggle, Chad Burke.Swaggle is the newest pet store on the ecommerce block, launched in early 2024 with a bang. In this episode, I sat down with Chad to learn more about the brand, how the launch is going, and what’s in the pipeline.
2024-11-0718 min
Power Retail Power TalksPower Talks | Alina Malkin - Head of Marketing & Customer Engagement - HairhouseSend us a textWelcome to an extraordinary loyalty-focused episode of Power Talks. In honour of the release of Power Retail and The Australian Loyalty Association’s 2024 Loyalty Insights Report, our host Rosalea sat down with Alina Malkin, Head of Marketing & Customer Engagement at Hairhouse.Hairhouse Australia is THE destination for all things hair, salon, and beauty, they have a huge presence both online and offline and have an extremely loyal customer base. They spoke about Hairhouse’s recently redesigned loyalty program, Style Society, and what went into that revamp and relaunch. You do no...
2024-08-0918 min
Power Retail Power TalksPower Talks | Rosemary Martin - GM of eCommerce and Marketing - RebelSend us a textWelcome to a very special All Star Bash winners edition of Power Retail Power Talks. The 2024 Power Retail All Star Bash brought together the best of the best in online retail to celebrate the wins of 2023 in a glamorous award ceremony. In this mini-series, our host Rosalea sat down with a few of our well-deserving winners to discuss their wins and find out what's next.In this episode, Rosalea speaks with Rosemary Martin, the GM of eCommerce and Marketing at Rebel. At The Power Retail All Star Bash, rebel won our...
2024-06-1721 min
Power Retail Power TalksPower Talks | Chloe Buxton - Loyalty & Customer Engagement Coordinator - Princess PollySend us a textWelcome to a very special All Star Bash winners edition of Power Retail Power Talks. The 2024 Power Retail All Star Bash brought together the best of the best in online retail to celebrate the wins of 2023 in a glamorous award ceremony. In this mini-series, our host Rosalea sat down with a few of our well-deserving winners to discuss their wins and find out what's next.In this episode, Rosalea speaks with Chloe Buxton, the Loyalty and Customer Engagement Coordinator at Princess Polly. At The Power Retail All Star Bash, Princess Polly...
2024-06-0619 min
Power Retail Power TalksPower Talks | Sarah Timmerman - Founder & CEO - Beginning BoutiqueSend us a textWelcome to a very special All Star Bash winners edition of Power Retail Power Talks. The 2024 Power Retail All Star Bash brought together the best of the best in online retail to celebrate the wins of 2023 in a glamorous award ceremony. In this mini-series, our host Rosalea sat down with a few of our well-deserving winners to discuss their wins and find out what's next.In this episode, Rosalea chats with Sarah Timmerman, Founder and CEO of Beginning Boutique. At The Power Retail All Star Bash, Beginning Boutique won our prestigious...
2024-05-3112 min
Power Retail Power TalksPower Talks | Chris Gryg - Founder & CEO - Electric KicksSend us a textWelcome to a very special All Star Bash winners edition of Power Retail Power Talks. The 2024 Power Retail All Star Bash brought together the best of the best in online retail to celebrate the wins of 2023 in a glamorous award ceremony. In this mini-series, our host Rosalea sat down with a select few of our well-deserving winners to discuss their wins and find out what's next.In this episode, Rosalea is speaking with the Founder and CEO of Electric Kicks, Chris Gryg. At the Power Retail All Star Bash, Electric Kicks...
2024-05-2226 min
Power Retail Power TalksPower Talks | Rob Hango-Zada - Co-Founder / Joint CEO - ShippitSend us a textWelcome to a very special All Star Bash winners edition of Power Retail Power Talks. The 2024 Power Retail All Star Bash brought together the best of the best in online retail to celebrate the wins of 2023 in a glamorous award ceremony. In this mini-series, our host Rosalea sat down with a select few of our well-deserving winners to discuss their wins and find out what's next.In this episode, Rosalea is speaking with Rob Hango-Zada, Co-Founder and Co-CEO of Shippit. At Power Retail’s All Star Bash, Shippit was the platinum sp...
2024-05-1612 min
Power Retail Power TalksPower Talks | Heather Bone - Director of ESG - Team Global ExpressSend us a textWelcome to a two-part International Women’s Day Power Talks podcast special. Our host, Rosalea, will be conversing with two inspiring and influential women in leadership roles to discuss their journeys, responsibilities, and the women who inspire them.In this episode, Rosalea had a conversation with Heather Bone, Director of ESG at Team Global Express. They discussed ESG and accessible sustainability, and Heather shared her insights on ensuring the authenticity and feasibility of ESG goals. As it's an International Women’s Day special, Heather also shared her career journey and an insp...
2024-03-0515 min
Power Retail Power TalksPower Talks | Taeressa Fawthrop - Chief Consumer Officer - Team Global ExpressSend us a textWelcome to a two-part International Women’s Day Power Talks podcast special. Our host, Rosalea, will be conversing with two inspiring and influential women in leadership roles to discuss their journeys, responsibilities, and the women who inspire them.In this episode, Rosalea sat down with Taeressa Fawthrop, Chief Consumer Officer at Team Global Express. They delved into her career trajectory and her experiences as a woman in the logistics industry. Taeressa's role primarily revolves around customer experience, so they explored how this manifests at Team Global Express and how brands can se...
2024-03-0518 min
Power Retail Power TalksPower Talks | Sera Volau - Ecommerce Product Manager - KookaiSend us a textTo conclude our second season of Power Talks, Rosalea engaged in a conversation with Sera Volau, Ecommerce Product Manager at Kookai.They spoke about the unique challenges - and opportunities that come from a vertically integrated business, managing omnichannel balance and brand identity, and the value of bringing lived experiences to your role.We're delighted to have YouPay as the proud sponsor of this episode of Power Talks.
2023-11-2921 min
Power Retail Power TalksPower Talks | Carl Hartmann - Co-Founder - Lyre's Spirit CoSend us a textIn the sixth episode of Power Talks Season Two, our host Rosalea Catterson had a conversation with Carl Hartmann, Co-Founder and executive Director at Lyre’s.They spoke about all the surprises that come with launching a globally expanding non-alcoholic spirits brand, Lyre’s digital presence, and fostering a social movement amongst its community. I also found out Carl’s top tips on how to manage peak season pressures.We're delighted to have YouPay as the proud sponsor of this episode of Power Talks.
2023-11-2416 min
Power Retail Power TalksPower Talks | Samantha Gopal - Senior Product Manager - Digital - Bunnings WarehouseSend us a textIn the fifth episode of Power Talks Season Two, our host Rosalea Catterson had an insightful conversation with Samantha Gopal, Senior Product Manager for Digital at Bunnings.In this episode, they spoke about mentorship and career growth, and the importance of mental wellbeing support in the workplace. Sam shared more about her role and what's in the works for Bunnings, her learnings from a variety of career development programs she’s taken part in, and the importance of challenging the status quo.This episode is a really important one th...
2023-11-2023 min
Power Retail Power TalksPower Talks | Samuel Wood - CEO & Co-Founder - Azura Fashion GroupSend us a textIn the fourth episode of Power Talks Season Two, our host Rosalea Catterson had a conversation with Samuel Wood, the CEO and Co-Founder of Azura Fashion Group.Sam told Rosalea Azura’s origin story, its circularity and sustainability journey, and how it's tackling global market challenges. They spoke about AI and its role in the business, and how Azura is evolving, and he shared some really valuable tips on tackling new challenges.We're delighted to have YouPay as the proud sponsor of this episode of Power Talks.
2023-11-1418 min
Power Retail Power TalksPower Talks | Rosie McFarlane - Head of Loyalty - MECCASend us a textIn the third episode of Power Talks' season two, our host Rosalea Catterson engaged with Rosie McFarlane, Head of Loyalty at Mecca.They spoke about Mecca’s award-winning loyalty program and got some insight into the magic happening behind the scenes that has it smashing all customer expectations. Rosie introduced Rosa to the concept of ‘humanizing digital’ and explained how Mecca maintains a customer-centric culture in all it does. So settle in as they deep dive into Beauty Loop, all things loyalty, the importance of sunscreen, and so much more. We...
2023-11-1218 min
Power Retail Power TalksPower Talks | Owen Bolwell - Global Ecommerce Transformation Lead - Total Beauty NetworkSend us a textIn the second episode of Power Talks' season two, our host Rosalea Catterson engaged with Owen Bolwell, currently the Global Ecommerce Transformation Lead at Total Beauty Network, and an Ecommerce Transformation Manager and advisor to high-growth Australian Retail Brands.We talked about his work with Total Beauty Network, his process as an advisor, and ways businesses can transform their customer experience journeys. Owen shared some fantastic insights into the challenges faced by ecommerce businesses - and the experts, as well as his tips to overcome them. So listen on for some...
2023-11-0822 min
Power Retail Power TalksPower Talks | Davie Fogarty - CEO - The OodieSend us a textKicking off the second season of Power Retail Power Talks Podcast, our host Rosalea sat down with Davie Fogarty, the founder, and CEO of The Oodie, Shark Tank judge, YouTube Star, and AFR Young Rich Lister.Davie shared a wealth of insights, tips, and advice with our listeners. He discussed his journey of starting an ecommerce business, his sources of inspiration, and his key strategies for successful partnerships. Find out if The Oodie has any plans for brick-and-mortar stores in the works and how Davie effectively manages his diverse responsibilities, from...
2023-11-0509 min
Power Retail Power TalksPower Talks | Daniel Bracken - CEO - Michael HillSend us a textFor this special sustainability-focused mini-series I had a conversation with Daniel Bracken, CEO of Michael Hill.We delved into their Re:Cycle gold recycling program, which we previously featured in the Sustainability Spotlight. We explored the program's details, Michael Hill's broader ESG initiatives, and how this program is truly making a difference.
2023-11-0115 min
Power Retail Power TalksPower Talks | Anna Forster - Co-Founder and Chief Sustainability Nerd - The Purpose AgentsSend us a textFor this special sustainability-focused mini-series I sat down with Sustainability Spotlight collaborator and Co-Founder and Chief Sustainability Nerd of The Purpose Agents, Anna Forster. From incoming reporting requirements to carbon pricing, we spoke about regulatory changes and other key topics in the sustainability sector demanding the industry’s attention and Anna identified what retailers should focus on now to get ahead of the game, and really make a difference.
2023-10-3021 min
Power Retail Power TalksPower Talks | Adam Posner - CEO - The Point of LoyaltySend us a textTo conclude our very first season of Power Talks, Rosalea engaged in a conversation with loyalty expert Adam Posner as he shared his fantastic insights into the world of loyalty. He explained why he defines loyalty not as a program, but as an outcome and offered his advice on how to create and tailor the perfect loyalty program for your brand and customers and critical tips for success.ShipStation proudly sponsors this episode of Power Talks.
2023-09-2616 min
Power Retail Power TalksPower Talks | Stacey Crommelin - Head of Digital & Customer Experience - Taking ShapeSend us a textIn the seventh episode of Power Talks, Rosalea had a conversation with Stacey Crommelin, Head of Digital and Customer Engagement at Taking Shape. They discussed excelling in customer service and engagement, translating these strategies into the digital shopping experience, and explored how Taking Shape distinguishes itself from the competition.ShipStation proudly sponsors this episode of Power Talks.
2023-09-1816 min
Power Retail Power TalksPower Talks | Brandon Soo - Ecommerce Manager - Total ToolsSend us a textIn the sixth episode of Power Talks, Rosalea engaged in a discussion with Brandon Soo, Ecommerce Manager at Total Tools. She discussed website optimization and the intricacies of handling an omnichannel network. We apologise, the audio can be a bit rocky sometimes but do stick around to find out what the man with access to all the tools imaginable is currently DIYing and hear his advice for ecommerce success.ShipStation proudly sponsors this episode of Power Talks.
2023-09-1425 min
Power Retail Power TalksPower Talks | Kelly Slessor - Ecommerce CoachSend us a textIn our fifth episode of Power Talks, Rosalea sat down to chat with Kelly Slessor, ecommerce coach, founder of Shop You, and ecommerce all-rounder superstar. With years of experience under her belt and her finger constantly on the pulse of all things retail, Rosalea asked Kelly about the biggest challenges in ecommerce, how to overcome them, and her thoughts on all the latest tech.ShipStation proudly sponsors this episode of Power Talks.
2023-09-1114 min
Power Retail Power TalksPower Talks | Charlie Ganzen - Director - LovehoneySend us a textIn our fourth episode of Power Talks, Rosalea spoke to Charlie Ganzen, ANZ Director of sexual wellness company Lovehoney. He shared insights into the company's advertising challenges, highlighted Lovehoney's unique position in the industry, and compared Australian shopping trends on a global scale.Stay tuned to learn about his journey from marketing manager to director and discover the most valuable advice he's ever received.This episode of Power Talks is proudly sponsored by ShipStation.
2023-09-0614 min
Power Retail Power TalksPower Talks | Stephanie Lang - Marketing Director - BlackMilk ClothingSend us a textIn our third episode of Power Talks, Rosalea sat down with Stephanie Lang, Marketing Director from BlackMilk Clothing, the pioneers of Geek Chic, responsible for the infamous Galaxy leggings, and a company that is continuously leading the way for inclusive, stylish, alt fashion for over a decade with an unstoppable cult following across its platforms. They spoke about social media, building a community around your brand, and found out what the next biggest thing since Galaxy leggings may be….This episode of Power Talks is proudly sponsored by ShipStation.
2023-09-0319 min
Power Retail Power TalksPower Talks | Jane Cay - Founder - BirdsnestSend us a textIn our second episode of the Power Retail Power Talks Podcast, Rosalea sat down with Jane Cay, the founder of award-winning Women's clothing retailer Birdsnest. They talked about her ecommerce journey and how Birdsnest brings that shop floor level of personalisation and outfit matchmaking online. Stay tuned to find out what this ecommerce pioneer thinks is the next big industry paradigm shift so you can stay on top of it.This episode of Power Talks is proudly sponsored by ShipStation.
2023-08-3014 min
Power Retail Power TalksPower Talks | Ryan Gracie - Chief Marketing Officer - MyDealSend us a textIn our inaugural episode of the Power Retail Power Talks Podcast, Rosalea sat down with Australian marketplace marketing expert and CMO of MyDeal, Ryan Gracie.She asked him about the struggles of acquiring customers in this climate, and the equally tricky task of retaining them, looked back at how marketplaces have evolved and got his advice for managing a team through tough times.This episode of Power Talks is proudly sponsored by ShipStation.
2023-08-2717 min
Power Retail Power TalksIntroducing Power Retail Power TalksSend us a textWelcome to The Power Retail Power Talks Podcast! This podcast is designed specifically for ecommerce professionals, offering bite-sized episodes packed with valuable insights.I am Rosalea, the editor of Power Retail and your Power Talks host, and I am delighted to invite you to join me in engaging conversations with industry influencers and renowned brands that are shaping the ecommerce landscape.In our very first season I’ll be be speaking with a group of powerhouses in the ecommerce industry, including Ryan Gracie, Brandon Soo, Stephanie Lang, and more....
2023-08-0200 min