Shows
The Hotel Growth PodcastCut Through the Noise: Ryan Haynes on Smarter Hotel Tech BuyingIn this episode of The Hotel Growth Podcast, I sit down with Ryan Haynes—host of Travel Market Life and a leading voice in hotel tech strategy—to talk about why so many hotels get their technology decisions wrong… and what to do about it.Ryan doesn’t sugarcoat it. From the madness of managing 20+ contracts to the cost of integrations that don’t actually integrate, he shares what’s really going on under the hood—and how hoteliers can avoid the traps.We cover: → Why most RFPs are like wr...
2025-11-1738 min
Hoteliers’ VoiceHoteliers' Voice - Managing a Plethora of Social Channels with Carden Park HotelWant to make your hotel’s social media pop in a noisy digital space? Ryan speaks with Chloe Parry, Content Marketing Executive at Carden Park Hotel, a gorgeous Cheshire resort with a stunning spa and golf courses. Following up from the National Hotel Marketing Conference 2025, Chloe shares how she turned their socials from bland posts to vibrant, video-heavy content that pulls in bookings. We dive into crafting platform-specific posts for TikTok, Instagram, and YouTube to hook everyone from spa lovers to golfers, using FOMO to drive real engagement. Chloe gets real about handling influencer overload, tracking impact wit...
2025-09-1519 min
Hoteliers’ VoiceTravel Hacks & Budgeting for BusinessReady to unlock the secrets of affordable travel and get the most out of your next trip? In this episode, we’re sharing the ultimate travel hacks and strategies that’ll save you both money and headaches. Host Ryan Haynes is joined by regulars James Clark, Claire Steiner, and Will Plummer, along with expert Katie McClure from Jack’s Flight Club. Together, they’ll reveal how to snag unbeatable deals, make the most of loyalty points, and uncover hidden gems that’ll transform the way you travel.Whether you’re planning a business trip, a dream vacation, or just want...
2025-03-0328 min
Hoteliers’ VoiceTravel Trends for 2024 Into 2025We look back on our crystal ball gazing from January and reflect on how the year has evolved for our predictions before then look at the trends that will shape 2025. With Ryan Haynes, James Clarke, Claire Steiner and Will Plummer.We explore AI’s lasting impact on staffing, pricing, and hospitality management, plus shifting consumer behaviours particularly a look at Will’s prediction on the rise of staycations. James reveals why he’s betting on multi-gen travel as a key trend for 2025, while Claire discusses the booming demand for wellness experiences.With economic uncertainty and new Labour...
2024-11-2526 min
The Epicurean Vagabonds present Aesthetic ArrestAesthetic Arrest: Roy Haynes, Silkroad Ensemble, In the Time of the Butterflies & Wolf Hall!Plus Inspector Ellis, Marcos Beccari & The League of Kitchens!Wildstar’s Wednesday Libation: Nepali Spiced Lemonade (Kagati Ko Sarbat) from Rachana RimalReading: In the Time of the Butterflies by Julia AlvarezListening #1: A Tribute to Legendary Jazz Drummer Roy Haynes (March 13th, 1925 - November 12th, 2024) Listening #2: American Railroad by Silkroad Ensemble with Rhiannon Gidd...
2024-11-2043 min
Hey Not The Face! PodcastRyan Garcia's triumphant weekend + big boxing news from Saudi Arabia | Ep. 53This is a free preview of a paid episode. To hear more, visit heynottheface.substack.comRyan Garcia shocked the world when he put Devin Haney on the canvas three different times and rocked him a few more en route to his majority decision victory Saturday night. Since then, Ryan has claimed that he successfully trolled the world and he was never having a mental health crisis, proclaimed that he drank and smoked every night of his camp and t…
2024-04-2312 min
Hey Not The Face! PodcastWhat are Ryan Garcia's options if he loses to Devin Haney? | Ep. 52The lead-up to the boxing match between Devin Haney and Ryan Garcia has been anything but traditional or ordinary. Ryan Garcia, either through advice from his management team or strictly on his own, has opted for a salacious, oft-times concerning approach that has left many wondering if he’s even fit to compete. There have been numerous incidents including a purported kidnapping, Live spaces where he’s preached “the word of God” to sex workers, and most recently, showing up with his promoter, Oscar De La Hoya, to throw out the first pitch at a Mets game, but being escorted...
2024-04-1817 min
Hey Not The Face! PodcastCould Ryan Garcia's callout of UFC's Sean O'Malley ever happen? | Ep. 39Ryan Garcia has once again called out UFC’s bantamweight champion Sean O’Malley. Boxing’s babyfaced superstar engaged in a back-and-forth on X (formerly Twitter) with the UFC bantamweight champion, prompting many to wonder if Oscar De La Hoya’s Golden Boy Promotions would be able to co-promote a fight with the UFC between the two sluggers. O’Malley has issued his own boxing callout last year, only it was to Gervonta Davis. Garcia actually replied back then, suggesting a fight of his own with O’Malley.Now, with a title fight already made official with super lightw...
2024-03-1249 min
Hoteliers’ VoiceHoteliers' Voice S3E10 - How Headland Hotel Adapted to AIVeryan Palmer, Director, of family-owned Headland Hotel Cornwall joins us to talk about adapting technology and utilising AI and automation in the business and how to overcome the challenge.Following the Independent Hotel Show 2023, where Veryan joined Ryan on a panel to discuss practical deployment of AI, this podcast follows on the Headland Hotel's very specific experience and journey from discovery to utilisation. In this discussion, learn;How AI alleviates staff pressures Gaining confidence in AILooking to new technology and working with your teamFuture changes to hospitality Listen to more episodes of the...
2023-12-0519 min
The ecoChristian Podcast09 | Carbonaceous – Understanding Compost with Ryan FasaniWhat is composting? Why should we participate in it? And how does it connect with our faith? Is composting God’s signature move at play within creation!?
In this episode, hear from farmer, writer, and pastor Ryan Fasani in this practical conversation on life, death, and rebirth as we search for the answers to all our composting questions!
Ryan is a Pastoral Farmer. He grows food and teaches others how to do the same. He also leads a ministerial incubator which has helped birth much-needed ministries that serve the Bellingham, WA area where he lives on...
2023-11-291h 03
Hoteliers’ VoiceTech stack for today and the future: Live from the Independent Hotel Show LondonGuests expect a unique experience when staying at a boutique or independent hotel - and the properties require the same from their technology providers. In this special Travel Market Life podcast, recorded live at the Independent Hotel Show London, an expert panel discuss a range of topics to help hoteliers shape their tech stack and ensure its fit for purpose today, tomorrow and beyond, including: How suppliers need to support boutique hotels after installationWhat hoteliers want from their technology providersThe value automation can bring to independent hotelsHost Ry...
2023-10-1845 min
Hoteliers’ VoiceRecruit, Reward, Retain: Hospitality, the place to work: Live from the Independent Hotel Show LondonHospitality can be a tough place to work, but it’s also one of the most enjoyable. From fostering an inclusive team environment to helping staff feel valued, this special episode of Travel Market Life looks at how hotels can improve the way they recruit, reward and retain their staff. Recorded live at the Independent Hotel Show London on 17 October 2023, Travel Market Life’s host Ryan Haynes is joined by: Tej Walia, Managing Director - Foxhills Club & ResortRita Varga, CEO - RaizUpPhil Street, Director - Momentum RecruitmentIn an ind...
2023-10-1851 min
Hoteliers’ VoiceHotel Revenue and eCommerce: Live from the Independent Hotel Show LondonHow can hotels drive their revenue in an ever-challenging marketplace? Are OTAs a necessary evil or a blessing in disguise? And what role does the often overlooked GDS play in hitting a hotel’s commercial targets? This special episode of Travel Market Life was recorded live at the Social Business Space at the Independent Hotel Show London.Joining host Ryan Haynes to discuss all things revenue and ecommerce are panellists: Teresa Kingston, Commercial Director - Rockliffe HallSusanne Williams, Commercial Director (consultancy) - Journey Hospitality David Ohandjanian, Founder - Uphot...
2023-10-1837 min
Hoteliers’ VoiceIndependent Hotel Show London preview 2023Get the preview for London's Independent Hotel Show 2023 with Glenn Wallace, Event Manager of Independent Hotel Show and moderator Sarah Duncan, ESG Consultant, Sleeping Lion.The Independent Hotel Show, in partnership with James Hallam, welcomes hoteliers back to Olympia London on 16-17 October for two days of networking, learning and product sourcing. Each year the show brings together a carefully curated selection of suppliers to the independent hotel sector, providing the ultimate opportunity for hoteliers to refine their business and elevate their guest experience. The Innovation Stage at this year’s show is a m...
2023-09-2617 min
Talent Acquisition Leaders Podcast - Recruiting, Staffing, Human ResourcesBuilding a Proactive Growth Strategy with Holly Haynes at UnumOn this episode, host Ryan Dull is joined by Holly Haynes, Assistant Vice President of Talent Acquisition at Unum. They discuss how talent leaders can stay on the leading edge of industry innovation.
During their conversation, Ryan and Holly cover:
- The importance of taking a proactive approach to developing new talent acquisition strategies and techniques.
- Approaches to forming leadership structures that almost any organization can implement.
- How investment in recruiting and retaining talent often boils down to investment in the candidate experience.
2023-09-1924 min
Hoteliers’ Voice10 simple rules for hospitality IT projectsDiving into the 10 rules for approaching IT projects in hospitality with Frank Wagner, Director International Sales – Hospitality Group at Advanced Computer Technology (ACT) to give you the guide to effective investment.Avoid resource loss and losing time, save thousands in Hospitality IT Projects by following 10 simple Rules - hear the reasoning behind in this episode:Appoint a project manager: What are the key criteria, experience and skills to consider? Define the full scope of the project in painstaking detail: What are the key aspects that really need to be expanded on?Compare offers: How many suppliers sho...
2023-09-1424 min
Seen Partners with JQ Palms & Ryan RogersBrandon Haynes & "Richard Pryor: Live On The Sunset Strip"If a stand-up comedy special gets a theatrical release, is it considered a movie? Comedian Brandon Haynes says "F*** YES!" Meet Brandon and all his movie influences in this first episode of Seen Partners with JQ Palms & Ryan Rogers.Rate & Review Seen Partners with JQ Palms & Ryan Rogers now!
2023-08-1646 min
My Lady ADHDADHD in the Workplace with Ryan MayerHave you struggled in the workplace because of your neurodiverse brain? This episode I’m joined by ADHD Coach, Ryan Mayer. In this episode, we talk all about the struggles of ADHDers in the workplace - what we’re struggling with, why, and some tips to make things a little easier for you at work. Ryan is a certified ADDCA and ICF coach, is on a mission to empower ADHDers towards their greatness. He has coached clients from 17 different countries, and has nearly half a million followers on social media. His Performance and Mindset coaching helps others navig...
2023-01-1231 min
The Richard Haynes Real Estate ShowGuest Episode - Health and Fitness Expert Ryan DoyleOn today's podcast we have a very special guest to kick off the New Year - health and fitness expert Ryan Doyle. Ryan is a certified health coach with over 15 years in the health and wellness industry. Topic #1 Richard and Ryan dive into home fitness - how to create an ideal gym space in your home. Topic #2, Ryan shares exercise and diet tips to help you hit your 2023 goals. And topic #3, Richard and Ryan discuss advanced techniques like breath work, sleep, and cold exposure. For more South Bay real estate insights, subscribe to Richard's weekly blog at https://manhattanpacificrealty.com...
2023-01-041h 03
Hoteliers’ VoicePhotographs & Memories - Simone Puorto - Setting fire to hospitalityWith an ambition to become a philosophy teacher, our next Memory Maker entered hospitality at 19 and didn’t look back. Simone Puorto carved out a career from being at front desk to general manager of a chain of boutique hotels now one of the foreleaders on metaverse, ai and automation. Bringing an edge of science fiction to his consultancy, Simone’s photographs and memories most certainly depict his character. A self-confessed music freak, he shares his love for Joy Division as a failed punk musician and his pilgrimage to visit the iconic spots of the band. Simone expl...
2022-11-1622 min
Hoteliers’ VoiceReviewing 2022 hotel & the market performance: Hospitality Marketplace RoundtableHow has the London hotel market adapted in 2022 and what have been the positive signs for growth? What are the distribution strategies and the value of direct booking? Are their signs of corporate travel returning or is it still murky waters?Ryan Haynes, host of Travel Market Life, is joined by Joe Pettigrew, CCO of Hospitality Assets Management at Starwood Capital Group, Christopher Cooper, CCO of Cooper Consult, and Cristina Blaj CEO of Open Revenue Consulting. Travel Market Life by Haynes MarComs is proud to be a media partner of Hospitality Marketplace 2022 - #justpitchit. Save...
2022-10-1821 min
Hoteliers’ VoiceBuying hotel tech – setting expectationsHow to approach your tech stack buying decisions and get the most out of vendors. We're joined by Cristina Blaj, Founder and CEO of Open Revenue Consulting, a strategic tech consulting firm that empowers hotels with the most innovative technology and specialised consulting services connecting sustainable asset management with guest experience integrating revenue & marketing.In this episode we learn about the best way to explore new technologies and the hotel tech stack, as Cristina talks us through:- What to consider when procuring tech - The importance of digitalisation strategy- T...
2022-10-1119 min
Hoteliers’ VoicePhotographs & Memories - Fernando Vives - The elaborate hotel hoaxA man whose passions are quite clearly his family and hospitality, our next memory maker ditched a future in Computer Science for a life in hospitality and has never looked back. Fernando Vives spent his childhood obsessed with building computers, however a summer before heading to the States to study, he had a change of heart.With hotels very much in his blood, Fernando’s mother was a defining influence on his decision to head to university to study tourism and hospitality. “I knew I would never die of hunger if I worked in hospitality”. But he has co...
2022-09-2722 min
Hoteliers’ VoicePhotographs & Memories - Mona Faraj: When camels try climbing stairsWhen war broke out in Lebanon in 1990 our next memory maker had to abandon her course in banking and moved to Abu Dhabi where she entered a hotel management programme. Mona Faraj recounts the time she took her team on an incentive trip to the desert in the middle of summer and unexpectedly got hit by floods - explaining why you should never curse her.As Mona prepares to fly with her dog Milo, she reflects on the changes in the industry and what got her to where she is today, “I’m one of the most priv...
2022-08-2322 min
Hoteliers’ VoicePhotographs & Memories - Christine Tan: Pressing for attentionOur next memory maker dreamed of being in hospitality, persuading her father to send her to hotel school. Christine Tan takes us on her journey from an Island in West Malaysia to Switzerland, London, Los Angeles and Singapore joining UTELL fresh out of college to coordinate the switch of hotels to GDS. Her souvenir is a press cutting from this time, and she reflects on how things have changed since 1989.Christine always knew travel was important to her “I wanted to climb the highest mountain and swim the deepest sea before having kids.” She recounts her 4,000 metre asce...
2022-07-1922 min
Hoteliers’ VoicePhotographs & Memories - Kristie Goshow: Filling the filofax of lifeBorn in Holland, our memory maker soon saw that the world was a great opportunity, offering the flexibility to come and go while learning about new cultures and places. Travel, early on, was part of her DNA. Kristie Goshow recalls her time on Zandvoort Beach collecting bottles where she met her lifelong friend, connecting across languages.See her photos in episode artwork, or click here: Kristie reflects on how travel gives a thirst for knowledge and curiosity; “If one can be exposed to new places, or see people go and come back - it takes aw...
2022-06-2121 min
Hoteliers’ VoiceIHTF 2022 - Accor talks Purchasing hospitality technologyWelcome to the pre-event chat for IHTF 2022 where we with Accor's Global Procurement director Guest technology, energy, CAPEX and IHTF sponsor, CEO of Dan Magi, Daniel Lister about the focus of technology buying. April's hosted 121 buyer event in Madrid will explore hotel retailing, digital experiences, tech application and tech evolution. Watch out for upcoming episodes recorded at the event, where Haynes MarComs is Media Partner and I will be chairing the Marketing & Distribution stream. Hosting the Technology and Operations stream is Ted Horner, owner of eHorner & Associates.Listen to more episodes of the hospitality industry pod...
2022-04-2012 min
Hoteliers’ VoiceConfronting the real challenges in hospitality servicesRyan speaks to Zana Devine, a specialist in delivery high quality training in hospitality servicing, guest concierge and team management. In this episode we confront the challenges in hospitality servicing of guests amid gaping shortages of talent and workforce. With over 25 years of expertise in the hospitality industry Zana has worked with leading brands including Hilton, Intercontinental Hotels & Resorts, Four Seasons Hotels & Resorts, Fig & Olive, to name a few. We look at the challenges managers face, the role of being a leader in a challenging market, the role of technology and delivering quality hospitality experience. Žana...
2021-11-1223 minHoteliers’ VoiceWhat are the core metrics for SEO?In this episode Ryan Haynes and Flavio Amiel discuss the core metrics to review within SEO. What and why a Competitor Audit - review how competitors are positioned and identify keywords and opportunities. What is On-page optimisation and how to improve the websiteWhat is Off-site optimisation and how to improve the referrals and backlinksAnd how to build your SEO Strategy - considering the long term and quick wins. Discover more about Haynes MarComs marketing support https://www.haynesmarcoms.agency/Listen to more episodes of the hospitality industry podcast Travel Market Life and...
2021-11-0523 min
BoHoNewsRyan Haynes, Haynes MarComs, on conversion strategiesBHN editor Eloise Hanson speaks to Ryan Haynes, director of Haynes MarComms, about how to optimise conversion strategies, as well as advice for building brand image and strong guest relationships.
2021-11-0115 min
Hoteliers’ VoiceIndustry Rundown - 29 October: Crisis Management in PRManage damage control in a crisis. How to prepare for the worst and respond to situations.Sam and Ryan talk through how to respond to a consumer and a corporate crisis, from accidents to natural events, security threats, fraud and corporate buyouts. The tips to help you prepare and be in control.We cover topics including accidents, floods, terrorism, fraud, product failure, change in corporate control.Our quick tips:Assess the situationFind the factsSet up a press office to communicate up-to-date information to the mediaSet up a customer call centre for concerned customers...
2021-10-2920 min
Art Design MusicIllustrator and iconic poster artist JAY RYANJay Ryan is your favourite band’s favourite poster artist. We discuss his early days of band poster design, screen printing, gigposters.com, Flatstock, Mondo, handmade lettering, working for his favourite bands, and a ton more. When it comes to music poster design there is no one more knowledgable or experienced than Jay Ryan – he’s also incredibly funny and we had an amazing time talking shop.
2021-10-181h 08
Hoteliers’ VoicePhotographs & Memories - Michael Frenkel – Between disruption and rootednessOur next guest was mesmerised by the hotel sector while working as a public affairs political consultant in Hawaii. He soon became immersed in the travel and hospitality sector – setting up his own specialist PR agency 20 years ago. In this episode, our memory maker speaks fondly of family road trips as a kid, his first international travel, and his love for the familiar. Michael Frenkel has worked for and supported diverse travel and hospitality enterprises such as Howard Johnson International, Days Inn, Preferred Hotels & Resorts, and Thayer Ventures, and is currently Entrepreneur in Residence at the...
2021-10-1325 min
Hoteliers’ VoiceCustomer Acquisition Costs - avoiding the digital ceilingRyan is joined by Andy Headington from Adido to delve into Customer Acquisition Cost. They cover what to do about it and how you can implement changes to your business that will make justifying and getting more budget easier to do now and in the futureThey discuss this because the days of digital marketing being the cheap alternative have near-vanished; channels have been tried, tested and optimised - with well-rehearsed formulas that can boost the prospects of companies.Today, digital marketing needs to be considered and thought through to ensure each channel contributes to t...
2021-10-0725 minHoteliers’ VoiceIndustry Rundown - 30 September; PR seasonality and Budget seasonIn our talkng heads Industry Rundown, Sam Marsh and Ryan Haynes look at how you can engage with seasonality when struggling to market your business, giving you the tips of when to prepare your campaigns to hit key dates and festive seasons. And, we also discuss budget season and how to prepare your marketing budgets. Listen in.Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company...
2021-09-3020 min
Hoteliers’ VoicePhotographs & Memories - Peter Gerstle - Growing up as a transatlantic kidOur next guest was inspired as a kid by his relatives in Switzerland working in hospitality, where on becoming an adult chose to go to hotel school - and readily admits “hospitality is a really hard business”. This episode, our memory maker saw the maiden voyage and final flight of Concord in NYC and London, as he hovered between two continents having been born in the US by European parents.Peter Gerstle has worked in travel with IHG, EasyJet, Pegasus and Coillinsons. He shares his memories of being a transatlantic child passing through Iceland regul...
2021-09-2223 min
Hoteliers’ VoiceSEO Audits - what are they?In this episode Ryan Haynes discusses with Flavio Amiel SEO Audits and what to look for when addressing your SEO and content strategy. As part of a mini-SEO series, the pair will look at search optimisation and visibility, in part one we look at Haynes MarComs 57-point checklist and the aspects of search, web and content that this looks at. We discuss why an SEO Audit is important and how to go about doing it, and the outcomes to expect. Plus we run through some of the core KPIs for SEO:Search visibility - positionKeyword attributionTraffic generationDomain AuthorityExternal l...
2021-09-1730 min
Hoteliers’ VoicePhotographs & Memories - Ronald Homsy - Defining moments building businessA graduate of the Glion Institute of Switzerland, he holds the Glion spirit with pride. Our next memory maker started life, following a two-year stint with Accor, as a young entrepreneur forming Forte Holding before co-founding the Utopian Hotel Collection. He grew up in Beirut, studied in Switzerland and lives in London. Listen to Ronald Homsy’s hilarious experience of staying with an Airbnb landlord who disappeared for 48 hours and the moments that he has had a profound reflection on his life. Our Memory Makers choose three photographs and a treasured souvenir of places or pe...
2021-09-0820 minHoteliers’ VoiceHospitality Subscription ProgrammesMembership programmes are getting an overhaul, and for our next guest he sees the opportunity in subscription loyalty-programmes for the hospitality. In this episode @Ryan Beachum talks aboutHow timeshare changedThe opportunity of hospitality membership clubsHow will the commerce experience changeAnd, the role of blockchain in paymentsListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to...
2021-09-0323 min
Hoteliers’ VoicePhotographs & Memories - Steven Dow - Balancing family life and work travelBefore a career in hotels, our next memory maker started out in engineering on a North Sea oil rig, when the 1998 oil crisis took him on a trip to Australia before landing on the banks of Loch Tay working for a Scottish hotel resort. Having travelled the world for long periods at a time - the Covid pandemic challenged his work-life balance.Steve Dow takes us on a journey through his adult life, meeting Orangutans in Borneo, climbing Mount Everest and meeting Mike Tyson in Las Vegas - all while holding down a young family. Listen in...
2021-08-2519 minHoteliers’ VoiceIndustry rundown - 20 Aug 21 - Hesitancy in reopening travel and hospitalityTalking heads Sam and Ryan return for Industry rundown - patiently waiting for this episode which includes: Reopening of travel and the restrictions, Travel hesitancy, Staff shortages, Hospitality supply chain disrupted, Priming marketing campaigns, and Getting back out on the road again.Listen in - give us your feedback, and if you want to be a guest - let us know - we love to talk to people.Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
2021-08-1919 min
Hoteliers’ VoicePhotographs & Memories - Duncan Bramwell - Gaming up to be the best hotelierSon of a hotel inspector, our next Memory Maker was dragged around presidential suites, chauffeured by limousine as a child before joining Cape Town Hotel School founded by his father. Born in Zambia, raised in South Africa and now living in the UK, Duncan Bramwell, is an independent hotel consultant. Find out the reason why he was carrying four baby rhino bottles, why Madagascar is on his bucket list and what came from a conversation with an old man in Egypt.Our Memory Makers choose three photographs and a treasured souvenir of places or people...
2021-08-1119 min
Hoteliers’ VoicePhotographs & Memories - Alexandra Fjallman: Embracing the great outdoorsAn outdoor enthusiast with a penchant for giving extreme sports a go, our next Memory Maker landed in travel and hospitality to lead the strategic brand development of Atomize following a career working in ecommerce and building SaaS companies. Alexandra Fjallman, Chief Marketing Officer at Atomize, loves a challenge, putting herself in a context which is totally new to her. For images, see the blog post https://www.travelmarket.life/photos-and-memoriesA keen padel player and golfer, Alexandra enjoys seeing new places just to experience new things, who will always turn to the locals first f...
2021-07-2819 min
Hoteliers’ VoicePhotographs & Memories - Vishal Arora: Family, work and relocatingA geek at heart with a penchant for technologies, our next Memory Maker entered the travel sector by fluke and has since made a career relocating around the world with his family for job opportunities. From India to Dubai, the UK, France and now Japan, Vishal Arora tells his tales of moving with his family.Vishal is currently head of technology at WeWork Japan, having had an illustrious career in hospitality distribution and digital transformation. He tells us his perspectives of moving and integrating into new cultures, and the secrets for how to get by. ...
2021-07-1420 min
Hoteliers’ VoicePhotographs & Memories - Dmitry Bagrov: Experiencing London fogEntering the travel sector through the trades entrance, our next Memory Maker was born in the Ukraine, grew up in Russia and moved to the UK to grow one of the largest and most formidable global consultancy groups. Hear Dmitry Bagrov, the Managing Director of DataArt UK share his travel tales, as our memory maker reflects on his career in the technology, travel and hospitality sector and the memories he’s made on his journeys. From working as an email translator in an internet cafe to delivering digital transformation across multiple industries, Dmitry reminisces on ‘catching’ office WiFi ha...
2021-06-3019 min
Hoteliers’ VoicePhotographs & Memories - Mona Maamari: Reminiscing a 2020 world tourHaving left Lebanon at a young age before the civil war broke out, our third Memory Maker grew up in Saudi Arabia before moving to Paris, France to earn her MA. With her masters in her pocket, all she knew was that she wanted a job that would open the door to the world.Listen to the travel tales from Mona Maamari, as our memory maker reflects on her career in the travel and hospitality sector and the memories she’s made on the road. From a market planning and pricing job at Disneyland Resort Paris, to Th...
2021-06-1620 min
Hoteliers’ VoicePhotographs & Memories - David Chestler: Look beyond your boundariesWhat do Burger King and the dot.com revolution have in common? Iconic hospitality figure David Chestler shares his journey from marketing one of the world’s fast-food giants to fusing publishing and technology in the dot.com boom of the late-1990s. Prompted by three photographs and a souvenir of his lifetime of travel, our Memory Maker shares amusing anecdotes involving talcum powder, wrestling and royalty - both of the hospitality industry and crowned princes. David’s passion for hotel technology helped him forge a career spanning more than 3...
2021-06-0219 minHoteliers’ VoiceIndustry run down 21 May - The Value & Costs of PRSam and Ryan discuss developments in the industry, and discuss the value and costs of PR, giving the insights of what it takes to set up a PR Media campaign. We cover the platforms you need to engage the media, the planning to develop a strong campaign, and how to look at measuring the impact. For more read our blog. Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.li...
2021-05-2127 min
Hoteliers’ VoicePhotographs & Memories - Gene Quinn: Celebrating the influence of Philip WolfFrom sports journalist to corporate maverick, Gene Quinn reveals his extraordinary life through three photographs and a souvenir. Our first Memory Maker in the new Photographs & Memories series, Gene recalls his exploits on Patagonia’s Penguin Island, exploring glaciers and trekking trails to the tip of the Americas in multiple journeys spread over more than a decade.Best known as the co-founder of Tnooz (now PhocusWire), Gene’s illustrious career has included roles at the Chicago Tribune, Viacom, Phocuswright and Confluence Partners. In this intimate look at his life, he pays homage to friend and...
2021-05-1918 minHoteliers’ VoiceTravel agents future; end-to-end travel experienceTravel agents have had a rough ride the last year, and over the last 20 years they have had their business hit by online travel agents, direct sales and wider diversification of experiences in travel. Yet is that all about change as travellers seek reassurance in their travel bookings?Ryan speaks to Gaurav Bhatnagar, MD and co-founder of TBO Holidays about agents changing role, the wider accessibility of technologies, and why soon travel agents will be able to provide a full personalised end-to-end experience to the travelerListen to more episodes of the hospitality in...
2021-04-2623 minHoteliers’ VoiceIndustry run down - 15 April: Haircuts, Travel Extras and Elitist TravelSamantha Marsh and Ryan Haynes take a look at two trending subjects in rundown #5; reopening experiences, the great push for travel extras in revenue upselling to drive commercial opportunities while improving the customer experience, and what Covid conditions mean for travel pricing - making it more challenging for the average traveller. We share some of our ideas for the road to recovery reopening plans and messages, and preparing travel and hospitality businesses for driving revenue generation.Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at h...
2021-04-1521 minHoteliers’ VoiceDigitalising travel planning and itineraries - bringing travel togetherIn this episode we talk about the challenges of putting a product launch on hold and what that has meant for a startup. Speaking to co-founder and CPO of Smart Nomad, Amlan Nanda, we find out how they managed to continue developing their product while they wait for the travel market to reopen again.We look at the digital changes afoot for travellers particularly how their experience in planning stages can be optimised to customised to their own preferences, while making trips more fulfilling with digital itineraries - uncovering the tech innovations delivering new experiences.
2021-04-0725 minHoteliers’ VoiceIndustry run down - 29 March 2021: Guess gaming & the great Stay-cationSamantha Marsh and Ryan Haynes take a look at two trending subjects in rundown #4; why playing the guessing game is helping noone out, especially your customers - and what to do instead. And, what does it mean to stay-cate? Exploring staycations in the second year of a pandemic.We share some of our ideas for the road to recovery reopening plans and messages, and preparing travel and hospitality businesses for driving revenue generation.Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
2021-03-2920 minHoteliers’ VoiceTaking the train - holidays by rail the new trend?We take to the railway tracks and take a closer look at what the sector has to offer. Speaking to Udi Sharir, founder and CEO of SaveaTrain, he talks about the change in perception of train travel in recent years, and how the pandemic is helping change its fortunes. We look at the investment that is being made worldwide and the opportunities of digital technology for accessing travel. What can make train travel more accessible, affordable and sustainable?Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest ne...
2021-03-1532 minHoteliers’ VoiceIndustry run down - 3 March 2021: UK reopening roadmapSamantha Marsh and Ryan Haynes look at the reopening timeline announcement by the UK government on 22 February 2021. Now the dust has settled and we've got our heads around the dates we explore what these are and who can do what. We share some of our ideas for reopening plans and messages, and preparing travel and hospitality businesses for driving revenue generation after a year without. Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us...
2021-03-0422 minHoteliers’ VoiceTalent, People and Management - 2021 be more pirateWe explore the key changes in working practice and how 2021 will require a new approach to the working week, workspaces and how we define people management. We will never return to pre-pandemic operations, so what should hospitality businesses be considering first? Speaking to Tom Finn, revenue management recruitment specialist of Edwards & Finn, who gives his insights to framing the new reality. Through the episode we look at the evolution of roles within the sales and marketing and revenue management functions and what a commercial division looks like. We also discuss how to manage staff during t...
2021-02-2231 minHoteliers’ VoiceIndustry run down - 15 Feb 2021: Going dark on socialRyan Haynes and Samantha Marsh explore the numbers of the great staycation booking surge and what this means for travel, and a look at the impacts of going dark on social.As the governments continue to warn travellers and travel companies over the need to be cautious in the approach to reopening, we look at what the booking numbers represent and how to be part of dialogue now for success when reopening.We look at the techniques to keep your business alive while you remain shut. Read the source stories and a summary on our b...
2021-02-1522 minHoteliers’ VoiceIndustry run down - 01 Feb 2021: LocalisationRyan Haynes and Samantha Marsh look at current trends, the rise of hyper-localisation and what businesses can do to ensure they remain afloat.The start of 2021 has been an interesting time for the travel industry. While some companies, such as big international tour operators, are reporting losses, down turns and a struggle to drive new bookings for 2021; UK hotels, self-catering companies and holiday parks are experiencing the opposite - in that business for them is booming!We look at the data coming from Google and Airbnb and what these means for the industry for 2021. Read t...
2021-02-0122 minHoteliers’ Voice#HotelTechClinic - Pricing data in unprecedented timesIn this episode we speak with Nadine Boettcher, Senior Product Manager at OTA Insight as we discuss the data points for price decision making at a time when historical data points don't give the insight needed to optimise market position and competitiveness.We look at the data sources to be considering, and how to bring the team together to react to market changes, and what this means to the revenue management role in hotels. Check out our webinar #hoteltechclinic The value of data in unprecedented times, where Nadine gives her views with 4 other data specialists.
2020-10-2724 min
The Global Chatter with Amanda BatesBlack Fatherhood Abroad with Ryan HaynesInternational school counselor Ryan Haynes revisits his 2016 TBE piece, Fatherhood Abroad. With the conversation of racial injustice at the forefront, we focus on addressing racism within the international school context, how to bring up the topic of prejudice when talking to prospective international employers and when to have the “Talk” with your Third Culture Kid of color, if they are considering living in the U.S. for college.Support this podcast at — https://redcircle.com/the-global-chatter/donationsAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy
2020-10-201h 04Hoteliers’ Voice#HotelTechClinic - Value of data in unprecedented timesLearn how data is helping hotels identify opportunities and risks during these unprecedented times. Bounce-back from Covid-19 with the right level of insight and business intelligence to improve performance and commercial opportunities in the market In this live Q&A understand how you can utilise existing data and ensure you are responding to growth signals in the market to improve bookings, conversions and revenue. Why are hotels that use data outperforming the marketWhat insights can create a competitive advantageHow to prepare your hotel for business intelligenceWhat data will enable yo...
2020-10-1559 minHoteliers’ VoiceHoteliers' Voice S1E4 - Jayson Heron-Smith, Cordis Hotel NZ and a unified guest platformIn this episode we speak with Director of Sales & Marketing, Jayson Heron-Smith, at Cordis Hotels Auckland New Zealand part of Langham Hospitality which has had a big technology focus this year. Jayson talks us through the focus they’ve had on the tech stack and why they’ve made such grand investments for the future of the property. Included in the list is Data Protection, upgrades and system changes to F&B reservations systems, a new unified guest platform including marketing databases, an online gifting platform plus a new sales & catering (Delphi) platform, as well as ne...
2020-10-1219 minHoteliers’ VoiceHoteliers' Voice S1E6 – Joe Setchell, A Curious Group of hotels digitalise hotel services and operationsJoe Setchell the Group Marketing Manager at A Curious Group of Hotels talks about new tech being implemented at the four properties in the portfolio: Canal House (Amsterdam), L’Hotel (Paris), Portobello Hotel (London), Cowley Manor (Cotswolds).We discuss the use of a guest app and how they have used it to digitalise services whilst also integrating Benbria Loop within the app, which enables guests to request a wide range of services with a click including F&B, housekeeping, luggage assistance, hotel transfer etc. For A Curious Group of Hotels, they recognised the need to dig...
2020-10-1218 minHoteliers’ VoiceHoteliers' Voice S1E5 - Michael Reynolds, Maximise Revenue changing PMS in 7 daysIn this episode we speak with Michael Reynolds, a revenue and hotel tech consultant with Maximise Revenue who has worked with chains including Village hotels, easy hotels PLC as well as independent properties. For Michael it’s about moving away from legacy systems to maximise revenue, optimise system performance and processes and enable hotels to be more savvy. As part of his Procurement research, Michael said “following experience and having to research new systems in the past, I knew the main players but wanted to look at up and coming providers to see the opportunities. It wa...
2020-10-1218 minHoteliers’ VoiceHoteliers' Voice S1E3 - Thibault Catala, The Revenue Management Tech StackIn this episode we speak with Thibault Catala of Catala Consulting, a revenue manager by trade with a background at IHG and Four Seasons, he talks us through his approach to developing the revenue management strategy starting with the tech stack. We talk about his choice of systems, and what he did at The Eccleston Square Hotel London , London. “Tech is one of the key elements in the hotel structure and if it’s done correctly they can improve productivity, gain stronger revenue and develop market share,” says Thibault. Thibault f...
2020-10-1218 minHoteliers’ VoiceHoteliers' Voice S1E2 – Robert Marusi, Turtle Bay Resort and improving fortunes with business intelligenceIn this episode we speak to the chief commercial officer for Turtle Bay Resort, Robert Marusi, previously of Hamilton Beach Resort a Fairmount Hotel Bermuda, 5star Pelican Hill Resort – he now looks after the 400 room Turtle Bay Resort on 1300 acres of land with a organic sustainable farm, spa, golf courses, and beaches. Robert has taken Turtle Bay Report and like the previous resorts taking it on a fast-paced journey to digitalisation moving its PMS to Opera Cloud, replacing the sales and catering platform, while implementing Amadeus Advanced, Salesforce Cloud. For Robert it’s all ab...
2020-10-1216 minHoteliers’ VoiceHoteliers' Voice S1E1 – Iain Jurgensen at Portavadie and the guest experience inspired by DisneySpeaking to Managing Director Iain Jurgensen of Portavadie which received £35m investment to become an inclusive resort, it hosts 400 staying guests across its campsite, marina, hotel and serviced apartments. We learn how tech is an incredibly important part of the resorts wider strategy, inspired by Disney as they roll out contactless payment and high quality internet throughout, paying close attention to integrations and interfaces, and why they need to look at the overall guest experience before putting time into development. Read the full article: https://www.travelmarket.life/post/hoteliers-voice-ian-jurgensen-at-portavadie-and-the-guest-experience-inspired-by-disney-1L...
2020-10-1222 minHoteliers’ Voice#HotelTechClinic - Business intelligence when data is the new oilIn this episode we speak with Apo Demirtas, founder of Intelligent Hospitality to explore the world of business intelligence and how this is changing with more readily available data and the importance of accessing real-time information to respond to live market changes.With the markets going through stormy weather, hoteliers need a navigator to help them through - therefore business intelligence will enable them to make more insightful decisions that reflect their business goals. Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at h...
2020-10-0221 minHoteliers’ VoiceThe Mag Show, ep 1 - Travel News, Airline changes, Intelligence and a career in travel with Antony PriceTravel PR and B&B owner Sam Marsh, with Ryan Haynes - travel marketing specialist review the trends news and stories from across the sector. In the first episode of this magazine edition, we look at; The impact on the car rental sector with news from Your Car and Hertz,What's happening in the student travel space with Trek America and STANew products launching in covid time with the 70-day bus trip to India We're also join by special guest Antony Price (min 09:00) from the airline industry who has worked with Air New Zeal...
2020-09-2350 minHoteliers’ VoiceTravel Trust Accounts - protecting consumer moneyThe pandemic has highlighted major issues in the way in which travel companies handle consumer booking money, and how this is managed - where some companies have struggled to pay back customers when holidays have been cancelled because they have not protected these funds. We're joined by Jacqui Cleaver from Protected Trust Services as she explains the importance of ring-fencing consumer money and why more than ever we need transparent financial practices. We look into Package Travel Regulation compliance, the future of ATOL, and the pickle travel companies will find themselves in if they don't put new f...
2020-09-1723 minHoteliers’ Voice#HotelTechClinic - Conversational Marketing, reservation botsIn this episode we discuss the move to conversational marketing and how the industry can adapt to new consumer engagement trends by utilising messaging and social media apps as part of the booking journey. Rodrigo Texeira, CEO of AskSuite, gives us the insight of the role of an intelligent reservation agent chatbot to secure and process bookings and capture every interest. In this conversation we talk about the initial customer journey and why automation is so important today, and understand and expected from travellers. Listen to more episodes of the hospitality industry podcast Travel Market Life and s...
2020-09-0825 minHoteliers’ VoiceData for the changing traveler buyer journeyWe speak data, what is the role of customer and visitor data in traveller marketing. From the perspective of hotels, we look at the role of the CRM in the hotel tech ecosystem, how you use the CRM and why it i important. In conversation with Tanya Stallard, New business director of UK&I at SHR, we look at how the traveller buyer journey is changing, what data is needed to make a good start. What is the impact of GDPR, particularly around Covid-19 and when to outsource.Listen to more episodes o...
2020-08-2423 minHoteliers’ VoiceRisk Management beyond Covid-19In this episode we go beyond the risk of Covid-19 to remind you of all of the other risks you need to be maintaining and preparing for. We speak about quality assurances in maintaining covid-19 hygiene standards, a look at areas of risk that can be overlooked at this time, supporting teams and bringing cultural change, getting assistance and advice with hygiene standards and safety, and the common findings from health and safety inspectorsHere we speak with Nina Fairweather, chartered safety and health practitioner, Fairweather Health and Safety Consulting.Listen to more episodes of the...
2020-08-1727 minHoteliers’ VoiceContactless hotel operationsAs the adoption of contactless technologies continue at great strides and given a huge boost by covid-19, we talk to Girish Prabhu founder of Instio about contactless operations in a hotel environment. We explore the role of mobile technologies and outdated management processes and how hoteliers can prepare their team for greater efficiencies.Check out more episodes on travelmarket.lifeWe thank Danosongs for the musicListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ ...
2020-07-2320 minHoteliers’ VoiceAge of automation in hotelsWe speak to Brendan May the founder behind HotelResBot's HERA as he explains how robotic process automation and machine learning is bringing greater efficiencies while relinquishing staff of the burden of repetitive manual data processes.Discover how machine learning is already having an impact and why it's important to look at those repetitive laborious processes first.Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com...
2020-07-1629 minHoteliers’ VoiceHotel heart transplant - changing PMSLooking into the underlaying tech of the hotel, we discuss changing the property management system, PMS - effectively the heart of the hotel - and the opportunities and challenges of moving from legacy systems to the cloud. Speaking with Alan O'Riordan of apaleo we explore the journey to change and why it's essential for hotels looking for greater agility and efficiency in operation. Check out more episodes on travelmarket.lifeWe thank Danosongs for the musicListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for...
2020-07-0325 minHoteliers’ VoiceIntegrations and Open APIs - making sense of themFollowing the #hoteltechclinic, we speak to Stephen Burke, SVP Travel and Hospitality and co-founder for Sciant which sponsored the event. In this episode we look at the role of integrations in the hotel tech ecosystem and why open APIs is more than just a fad but an implicit part of the industry. We explore the different types of integrations and interfaces and how this makes data that much more valuable if done right.Check out more episodes on travelmarket.lifeWe thank Danosongs for the musicListen to more episodes of...
2020-07-0230 minHoteliers’ VoiceHotel revenue in upsellingExploring new revenue streams for hotels and how to connect with guests on a deeper level in the guest journey from booking to in-stay. We speak with co-founder of Oaky, Erik Tengen on the important role upselling has in providing additional product and services while improving revenue per guest in hotels.Check out more episodes on travelmarket.lifeWe thank Danosongs for the musicListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us...
2020-06-2623 minHoteliers’ VoiceRobots in the hotelWe speak to co-founder and CEO of Maidbot, Micah Estis Green about the role of robots working alongside housekeeping and cleaners in hotels to meet new cleaning standards while bringing greater efficiencies. In this episode we discuss the opportunity of using robots and their role in monitoring building performance though intelligent sensors and detectors in IoT devices. Check out more episodes on travelmarket.lifeWe thank Danosongs for the musicListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http...
2020-06-2218 minHoteliers’ Voice#HotelTechClinic - Q&A Covid-19 Recovery MasterclassWe discuss the must-have cost-effective tech solutions to drive post crisis recovery for hotels, Interactive session with Q&A.Inspired by a HospitalityNet article looking at the technologies hoteliers should focus their attention to drive the recovery in a much leaner, efficient and productive way. The 5 key areas we cover:• Robotic Process Automation (RPA)• Guest Messaging & Staff Collaboration Tools• Contactless Payment and Access Control Apps• Robots• Cloud InfrastructureSponsored by SciantFeaturing:• Alan O’Riordan (Apaleo)• Erik Tengen (Oaky)• Michael O’Connell (Clear Chain Travel)• Micah Estis Gr...
2020-06-1158 minHoteliers’ VoiceBlockchain and Robotic Process Automation in travelWe speak to founder and CEO of Clear Chain Travel, Michael O'Connell about the emerging need of blockchain to handle payments across the travel sector, and the role of robotic process automation to drive efficiencies and cost-cutting initiatives.Find out how blockchain and smart contracts can be applied to the travel industry and how travel providers can work together to create robust payment processes. We also look at bringing paper pushing to end with RPACheck out more episodes on travelmarket.lifeWe thank Danosngs for the musicListen to more...
2020-06-1123 minHoteliers’ Voice#HotelTechClinic - Covid-19 Recovery Masterclass, what to expectIn a recent HospitalityNet article several hotel tech experts gave their opinions on where hoteliers should focus their attention to drive the recovery post crisis, enabling hotels to perform in a much leaner, efficient and productive way.Broadly speaking, hoteliers are being told to focus on the following areas:· Robotic Process Automation (RPA)· Guest Messaging & Staff Collaboration Tools· Contactless Payment and Access Control Apps· Robots· Cloud InfrastructureWhilst these experts’ advice is solid, hotels are still struggling to navigate the maze of solutions on offer and define a clear path to...
2020-06-0416 minHoteliers’ VoiceReopening hotels and restaurants - Bournemouth, UKIn this episode we speak to Rosie Radwell, managing director of Marsham Court Hotel in Bournemouth an Edwardian, full-service beach-front hotel and wedding and corporate events venue with 95 bed rooms and 9 function rooms about how she is preparing for a summer of staycation's and social distancing management.We are also joined by Andy Lennox Managing director for Zim Braai offering African dining experience, who also founded Wonky Table, a collective of over 200 restaurants in the Bournemouth area.We talk about the importance of community networks and working with associations, and how they are preparing their...
2020-05-2132 minHoteliers’ VoiceHotel reopening after lock-downWe speak to Jason Adams, managing director of the Rockcliffe Hall Hotel, a five star luxury golf resort in Darlington. We discuss decision making in the midst of lack of clarity, uncertainty and heightened anxieties and how he led his team to reopen on the first available day and the measures they've taken. Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do y...
2020-05-1823 minHoteliers’ VoiceRethinking payments and T&Cs for travellersWe're joined by Sophia Melas from Fly Now Pay Later where we look at the implications of refunds, cancellations and covid-19 on terms and conditions and future policies. We explore ways in which the sector should manage payments, cashflow and protecting consumer money in the future.Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com...
2020-05-1520 minHoteliers’ VoiceTravel media and content during C-19We are joined by Jill Starley-Grainger a freelance writer, content strategist and media commentator who has previous roles as editor of Which? Travel magazine, Commissioning editor for Sunday Times Travel Magazine, and currently writer for jetsetjourneys.comWe talk about the impact of Covid-19 on travel stories and content, and when the media are expected to change narrative. We look at the type of content and approach to marketing that travel companies should be taking and opportunities to build brand at this time.Listen to more episodes of the hospitality industry podcast Travel Market Life...
2020-05-1027 minHoteliers’ VoiceProductising your offeringWe speak with Rich Hull, Creative Director at GiftPro. Find out about the #supporthospitality initiative to help hotels through C-19 with option to pivot with take away and delivery offerings, and voucher purchases for future hotel visits. Rich explains the ways hotels have productised their offerings and created ecommerce stores on top of reservation bookings to be more part of people's lives. Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: h...
2020-05-0821 minHoteliers’ VoiceDigital guest services, local providerJoined by Julie Grieve, founder and CEO of Criton, a guest engagement platform for thehospitality sector we talk about the necessity to address savings and bring efficiencies in guest service delivery and the role of technology. We take a look at how hotels can build trust with guests through hygiene and distancing polices, and how some businesses in the travel chain will have to diversify. Prior to starting her own business Julie was the CEO of Lateral City, a luxury serviced apartment operator and she also owns a “compact and bijou” gift and homeware shop which...
2020-05-0827 min
Hoteliers’ VoiceRefunds and the Reboot - Lockdown Exit PlanIn this episode we speak to Danny Waine who is director of Institute of Travel and Tourism (ITT) and the Commercial Director at Hotelplan Group’s Holiday Home Division ‘HHD’. We discuss cancelled holiday refunds, the importance of building networks, lock-down exit strategies and what we might expect from the market reboot.Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/co...
2020-05-0422 min
Hoteliers’ VoiceDigital PerformanceOur guest for this episode is Angelene Bungay, Development Manager at Profitroom a hotel technology company providing digital tools for marketing, distribution and bookings. We talk about what hotels can be doing now and how they can prepare themselves for the rebound, the importance of not furloughing all your staff and considerations as the markets open up.Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more...
2020-05-0424 min
Hoteliers’ VoiceRecruitment and Managing Remote WorkingJoining us on this episode Laura Castellar from QualitySearch and Partners to talks about managing employees remotely, ensuring employee satisfaction, the change in the recruitment process due to social distancing, and what to consider when applying for jobs. In this changing world, digital applications will be at the forefront of hiring over the next few months.Resource - helpful guide to supporting employees https://joshbersin.com/2020/04/remote...To contact Laura Laura.castellar@qualitysearch.esListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http...
2020-05-0124 min
Hoteliers’ VoiceWholesale Travel, DMC, Mice & Tour Operator SalesIn this episode we speak with Rob Russell, CEO of AC Group, a Destination Management Company, b2b wholesale tour operator working in FIT, MICE and group travel. AC Group recently won the prestigious UK Queen's Enterprise Award, here he talks about the steps he is taking with the business and how he is working with suppliers including hotels, activities and experiences, and with travel sales partners around the world. Get insight on what to consider when working with private independent businesses and the recovery plan. We touch on contracted rates and dynamic pricing and the importance o...
2020-04-3025 min
Hoteliers’ VoiceOnline Distribution and Dynamic PricingWe speak to Soraia Letra Chief Business Development Officer at Yield Planet to talk about changes needed to online distribution and sales as we come out of the recovery of C-19. Taking a look at the role of dynamic pricing and contracted rates in the new world.Travel Market Life:Travel Market Life - your new companion to understand what's happening in the Travel industry and wider economy at this time.During each episode we will explore the questions that we all have over the coming weeks and months to try to get u...
2020-04-2615 min
Hoteliers’ VoiceTours and Activities Market with Viabam FounderWe are joined by Flavio Amiel, the founder of viabam.com in this episode. We have a chat about impact of COVID-19 and challenges in tour & activities marketplace and what businesses can be doing with digital marketing. Flavio gives some useful tips about the industry.Travel Market Life:Travel Market Life - your new companion to understand what's happening in the Travel industry and wider economy at this time.During each episode we will explore the questions that we all have over the coming weeks and months to try to get us back to w...
2020-04-2423 min
Hoteliers’ VoiceUpgrading Guest CommunicationsIn this episode we speak to Daan de Bruijn the founder of guest messaging platform Bookboost as we talk about guest expectations in the tomorrow and how to embrace digital transformation with multichannel app messaging. Travel Market Life - your new companion to understand what's happening in the Travel industry and wider economy at this time.During each episode of webcast and podcast, we will explore the questions that we all have over the coming weeks and months to try to get us back to where we were. In each programme we will be joined b...
2020-04-2324 min
Hoteliers’ VoiceRevenue Management and Digital TransformationNeville Isaac, former hotel GM and NH Hotels Group Revenue Manager and now Chief Customer Officer at RMS Beonprice is a highly qualified revenue management, distribution and pricing Specialist. He talks us about the current situation in Spain, how hotels have taken actions due to the pandemic and how hotels can embrace digital transformation.Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ D...
2020-04-2324 min
Hoteliers’ VoiceCreating Market Value with Michael McCartanGuest for this episode is Michael McCartan, hotel technology and business specialist, who gives us some things to think about with our teams and how we approach the market. Michael has worked for Pegasus, eRevMax (RateTiger), Duetto and RateGain leading remote teams and bringing new systems to the market.Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story...
2020-04-2321 min
The Nii Lamptey ShowEpisode 177 - Ryan Haynes' Soccer SkillzTwo very different games generate four useful points, but it could have been more. So there's a tinge of disappointment. However, Carl Baker is back, we're back in the play-offs, and Ryan Haynes treated us to his own mini Nike advert audition. That's all OK.
2018-03-1558 min
The Live Music PodcastPodcast #57: Warren Haynes Presents: The 21st Annual X-Mas Jam Band - Asheville, NC - 12/12/09To start the show I’ve got some very exciting news to share with you on the Live Music Podcast front. Last week I was informed from my host site that the iPhone app they have been developing for me was accepted. The new app makes listening to this podcast on your iPhone or iPod Touch easier than ever before. On top of that, starting on this episode I will be releasing bonus content that you can only get by using the app. I do apologize to the non iPhone owners out there, which includes myself, but I will make su...
2009-12-2356 minThe Live Music PodcastPodcast #16: Warren Haynes Presents: The 19th Annual X-Mas Jam - Asheville, NC - 12/15/07This episode I am featuring a very special Christmas edition of the podcast. Unfortunately I was unable to find any solid recordings of the Trans-Siberian Orchestra, but I think what I have will be equally as festive. This episode features music coming from Warren Haynes' 19th Annual X-Mas Jam in Asheville, North Carolina. The X-Mas Jam began on December 29th, 1989 as a way to bring together local musicians to play once a year for charity. This tradition has continued ever since and this year's iteration once again brings great musicians together to benefit the Asheville chapter of Habitat for Humanity.The j...
2007-12-2158 min