Shows
Asset Champion Podcast | Physical Asset Management | Facility Management | Facilities Maintenance and OperationsEp. 168: "Deep Dive into Technology" – Delivering World Class Facility Management Services in the Middle East with Carl Fennell of SercoCarl Fennell is General Manager at Serco serving a client in the capital city of Abu Dhabi in the United Arab Emirates. With over two decades of operational leadership experience, Carl is passionate about creating environments where people feel safe to think, speak, and grow. Mike Petrusky asks Carl about his facility management career journey which led him to move from his home country of the United Kingdom to pursue an opportunity in the UAE. They explore the importance of combining technical accuracy with people-centered leadership in facilities and asset management today while emphasizing the need for professionals to...
2026-01-2320 min
Serco Technology and InnovationKevin Robinson — Distribution Mission Operations (DMON)What does it take to connect the United States Air Force to its vast network of training system commercial manufacturers and DoD partners securely and efficiently? The answer is DMON, the Defense-wide Mission Operations Network. In this episode, we explore this critical but little-known initiative that is modernizing the defense industrial base. We're joined by Kevin Robinson, Serco's new Distributed Mission Operations Portfolio Manager, who recently came to the company through the acquisition of Northrop Grumman's IT & Mission Support Services business. Kevin explains what DMON is, why it’s essential for national security, and how it serves as the digital ba...
2025-12-1120 min
Serco Technology and InnovationMichael Anderson and Abel Young — How the Army's H2F Program is Building a Fitter, More Holistic ForceThe U.S. Army is revolutionizing soldier readiness with its Holistic Health and Fitness (H2F) program, a groundbreaking initiative that treats the soldier as a complete weapon system. But how do you implement such a massive shift in culture and operations? We're joined by Mike Anderson, Serco's Vice President for Logistics, Personnel and Readiness, and Abel Young, Serco’s H2F Program Manager. Mike and Abel draw on their extensive experience in managing everything from ship modernization to military counseling programs to break down the immense logistical, technological, and leadership challenges of a program like H2F....
2025-11-0519 minSerco Technology and InnovationDavid Cummins — Trust & Tech: Eliminating Waste, Fraud, and Abuse in Citizen ServicesHow do you protect a system that provides essential healthcare access to millions of Americans from increasingly sophisticated fraud?In the latest episode of the Serco Tech and Innovation Podcast, we sit down with David Cummins, Serco's Senior Vice President of Citizen Services and a newly appointed member of Virginia's Health Exchange Advisory Committee. David shares a fascinating look at the decade-long journey of supporting the ACA Marketplace, from its early days of manual processing to today's AI-driven operation that handles six times the volume with a fraction of the staff.The conversation explores how Serco...
2025-10-0117 min
Defence & Security Podcast NetworkSPOTLIGHT: Shaping Australia's maritime future – Serco's role in supporting the RAN and ADFIn this episode of the Defence Connect Spotlight podcast, host Steve Kuper is joined by Peter Behrendt, managing director of defence for Serco Asia-Pacific, to unpack the role of Serco in supporting the Royal Australian Navy. They discuss the countdown to Indo Pacific 2025, with much of the spotlight falling on Australia's maritime capabilities – particularly with the recent announcement of the evolved Mogami Class frigates and the impact these advanced vessels are expected to have as the future backbone of the Royal Australian Navy. They also discuss Serco's contribution across Australia and New Zealand. With a wo...
2025-09-1624 minSerco Technology and InnovationAlfonso Gomez — From Data to Doing: How AI is Supercharging Human PotentialWhat happens when technology truly empowers people to do more? Join us for a fascinating conversation with Alfonso Gomez, Lead Software Engineer at Serco, as we uncover how AI and innovative technologies are expanding the company's ability to achieve greater outcomes. We'll examine concrete examples, including AI's impact on the workplace environment, and discuss the crucial role of trust in these advanced systems.Show Links:Learn more about Serco's Next-Generation Solutions
2025-09-0314 minSerco Technology and InnovationTim McGee and Dan Smith — The Data Opportunity-Part IIIn our follow-up discussion with Tim McGee and Dan Smith, we continue our converation on the use of data. Specifically around the concept of how to leverage everything from documents to processes, as data can fuel analytics, AI, and decision making — even when faced with the realities of data quality. Show notes:Learn about Serco's Next-Gen Solutions in North America.
2025-07-2115 minSerco Technology and InnovationTim McGee and Dan Smith — The Data Opportunity-Part IWhat's the difference between being "data-enabled" and truly "data-driven"? We speak with Tim McGee and Dan Smith about a fundamental shift in business management: recognizing that many of the challenges the company faces are, at their core, data problems.Show notes:Learn more about Serco's Next-Gen Solutions in North America
2025-07-0715 minSerco Technology and InnovationDeb Durham — Intelligent Oversight: The Rise of the 'Human On the Loop'Debra Durham, Chief Digital Officer at Serco, unfolds the evolving role of human oversight in the data-driven decision-making process. Discover why this evolution is critical to leverage the full potential of AI. Hear how this new model of human control builds trust, streamline operations, and ultimately leads to a more skilled and strategic human workforce.Show notes:Read more on Serco's Next-generation solutions Learn how Serco is providing an edge in a digital warfare through machine learning
2025-06-1123 minSerco Technology and InnovationSerco's Vision for the New Space EconomyIn this episode, Guido Vingione and Richie Gonzalez from Serco's Global Space Team discuss the evolving space sector and its increasing relevance to our daily lives. They explore Serco's role in supporting space missions, utilizing satellite data for Earth observation, and driving innovation through digital technologies. The conversation also highlights the importance of international collaboration and space governance to address global challenges and shape a better future.Show Notes:Subscribe to the Serco in Space newsletter on LinkedInFollow Serco on LinkedInLearn more about Serco's Global Space team, our capabilities, expertise and solutions
2025-04-2319 minSerco Technology and InnovationRichy Gonzalez - Beyond Earth: Serco in SpaceJoin us as we explore Serco's growing role in the space industry with Richy Gonzalez, Director of Space Strategy. We'll discuss Serco's diverse Space capabilities, from ground systems and satellite operations to data analysis and mission support.Show notes:Learn more about Serco in Space
2025-03-1923 min
The Wellbeing RebellionThe Highs and Lows of ISOs - How Serco Implemented ISO 45003 to Provide a Framework for Supporting Frontline Worker Wellbeing - with Jamie BroadleyWelcome back to The Wellbeing Rebellion! Today, we’re talking about something crucial - supporting the wellbeing of frontline workers. These are the people without office comforts, working in unpredictable environments. Joining me is Jamie Broadley, Group Head of Health and Wellbeing at Serco. With a background in professional rugby and NHS staff wellbeing, Jamie’s now led Serco to achieve ISO 45003 certification - one of only two UK companies to do so. We explore what that means and how organisations can make well-being part of how they do business...
2025-02-2740 minSerco Technology and InnovationThe Agile Government- Human Capital and Asset ReadinessHow do you support the government’s goal of efficiency while delivering an impact on the overall mission performance? Ask Serco. In our first episode for 2025, we delve into the critical topic of Department of Government Efficiency (DOGE) preparedness with Al Moseley, a leading expert in human capital and asset management at Serco in North America.Show Notes:Read more about our work in facilities and asset managementLearn more on our case management and workforce development services, we have set the standard for large-scale, high-volume programs that deliver better government services to citizens.
2025-02-1221 min
Inside Tech CareersS1E14 - Tom Read: Group Chief Digital & Technology Officer at SercoHarry talks to Tom Read, formerly the Chief Executive Officer and Director General at the UK Government Digital Service, and now the Group Chief Digital & Technology Officer at Serco. Serco is a multinational company that works with governments to fulfil contracts across many sectors including defence, health, space, justice, migration, customer services, and transport.Tom discusses the range of contracts which Serco operates, highlighting some interesting and unique examples. Tom also shares his advice for those thinking about starting a journey in technological leadership.Tom on LinkedInTom on Twitter
2025-02-1034 min
7amSerco’s ugly legacy in Australia’s immigration detention systemThe company that’s run Australia’s immigration detention network for over a decade, British conglomerate Serco, has lost its contract, but not before helping build what’s been called one of the world’s ‘most extreme and secretive’ detention regimes. Across the life of the contract, there have been scandals, incidents of self-harm and allegations of mistreatment and disproportionate use of force. The federal government’s decision to dump Serco has been welcomed by advocates and former detainees, but with a new private prison operator taking over, there’s little optimism that conditions will improve. ...
2025-01-2913 minSerco Technology and InnovationAI Governance: Steering Towards Responsible InnovationArtificial intelligence is rapidly transforming industries and societies, but this transformation includes immense responsibility. Melinda Lewis, Associate General Counsel and Data Protection Officer at Serco, guides us through the key challenges and opportunities in AI Governance.Show Links:Learn more about Serco's next-generation solutions to meet urgent national security priorities.
2024-12-0422 minSerco Technology and InnovationEmployNext - Transforming Employment Services in CanadaEmployNext, powered by Serco, is a partner of the Government of Ontario and combines cutting-edge job search tools with effective community resources and partners to provide employment services for both jobseekers and employers. Members from Serco Canada's Employment Services team join us as we discuss how technology and innovation provide a straightforward solution in finding meaningful employment.Our guests this month are: Jodi O’Gorman, Kwame Brown, Hesham Elmaamly and Katy Mitchell from Serco Canada’s Employment Services team.Show Notes:Visit the EmployNext websiteLearn more about Serco Canada's Employment Services program
2024-10-3027 minSerco Technology and InnovationTraining in the Metaverse: Exploring Mixed Reality's PotentialOn this episode, we're diving headfirst into the future of training – where virtual and real worlds collide. This journey takes us into the metaverse through mixed reality (MR) experience that demonstrates how this technology is no longer science fiction. Our guests this week are members from Serco Canada's Services and Serco North America's Innovation teams, who together have deployed a groundbreaking MR solution that will transform how businesses train their employees -- especially those on remote front lines.Guests: Jessica Riley, Gerry Thibeau and Greg Wheeler.Show Notes:Learn mor...
2024-10-0219 minSerco Technology and InnovationThe FAA NextGen Air Transportation System InitiativeDave Ritchey, Taleesha Hillman, and Jerry Alvarado are part of Serco's Air Navigation Services team in North America. They join us to discuss the FAA's shift towards automation and digital environments to address emerging aviation challenges, trends, and needs.Show Links:Serco is the largest non-government provider of air navigation services in the world, delivering air traffic control for small regional airports as well as the largest commercial air hub on the globe. Read more on Serco's impact in Air Navigation and the National Airspace System.Serco has partnered with Advanced...
2024-08-2820 minSerco Technology and InnovationThe Automation Solution for CMS Healthcare Marketplace - Francis MoodyCMS plays a role in insurance marketplaces by helping to implement the Affordable Care Act's laws related to private health insurance. Since 2013, Serco has developed a great working partnership with CMS to provide vital services to consumers applying for health insurance eligibility. Francis Moody leads Serco's Public Sector Solutions team and joins us to share how the Serco Eligibility Support team continues to enhance the automated processing platform for Americans seeking health coverage.Show Notes:Follow the Serco Tech and Innovation Podcast on Spotify and subscribe on Apple PodcastsLearn more about Serco's Citizen Services capabilities
2024-07-2520 minSerco Technology and InnovationEmergency Management Support for FEMA - Paul RicciutiSince 2018, Serco has supported FEMA’s Public Assistance Program with a wide range of advisory and technical assistance services for declared major disasters and emergencies to helping communities get back on their feet. Paul Ricciuti, Sr. Manager of Business Operations for Serco in North America, joins us to share how Serco has supported FEMA in helping communities get back on their feet.Show Links:Learn more about Serco's role in FEMA’s Public Assistance program, which provides on-site support so communities can quickly respond to and recover from major disasters or emergencies.As service delivery spec...
2024-06-2616 minSerco Technology and InnovationHow to Approach Open Source Software Solutions for Your Organization - Ryan MooreEarlier this year, the White House Executive Order (14028 on Improving the Nation’s Cybersecurity) detailed the governments plan on the security of open-source software used in government applications. Ryan Moore, Chief Information Security Officer at Serco in North America, is our guest this month as we address the pros and cons of open source for an organization’s needs.Show Links:Visit Serco in North America onlineLearn more about Ryan Moore, CISO at Serco in North America
2024-05-2918 minSerco Technology and InnovationIs AI Combat Ready?Human soldiers will increasingly share the battlespace with a range of robotic, autonomous, and AI-enabled agents. Machine intelligence has the potential to be a decisive factor in future conflicts that the U.S. may face. Our AI Machine Learning Team, Travis Murphy, Brian Burns, and Rob Rua; led by Mike Colony, discuss if AI is combat-ready. Or, more precisely, is our military prepared to incorporate digital intelligence into combat effectively?Show Links:Serco is helping our clients develop next-generation solutions that will be essential to match and overwhelm the capabilities of any adversary. Learn more...
2024-04-1721 minSerco Technology and InnovationImpacting Innovation - Tom WatsonWhat does it take to truly innovate? To push the boundaries of what's possible and ignite a spark that changes the world? On this episode, we dive headfirst into the vortex of creativity with Tom Watson, CEO of Serco in North America. Join us as we explore the secrets of impactful innovation and the inspiring stories of solutions that make a difference!Don't forget to follow the Serco Tech and Innovation Podcast on Spotify for more episodes that explore the future of technology.
2024-03-1219 minSerco Technology and InnovationOrganizational Planning for New Technology - Don StyerGet ready to dive into the future of technology with Serco in North America, Chief Technology Officer, Don Styer! In this episode, we crack the code on what organizations need to consider when scaling their technology for the long haul. Don't miss his expert insights on:Navigating the ever-evolving tech landscape: Embrace the wave of innovation and avoid getting caught in the riptide.Building a resilient infrastructure: Craft a foundation that can handle the constant growth and change.Data, data, data: Unlocking the power of information to fuel your future success.The human factor: Don't forget the people! Leading...
2024-01-2212 minSerco Technology and InnovationCybersecurity and Facility and Asset Management - Meighan Altwies and Tracy WestCybersecurity is critical to securing assets and facilities around the world. In 2023, the average cost of a data breach is almost $4.5 million with ransomware attaches slight higher at just over $5 million. Meighan Altwies and Tracy West from Serco in North America, join our discussion on the future needs to manage cyber risks, what strategies are effective in predicting vulnerabilities, and how IT securing and facility management allow for collaborative innovation in protecting against future cybercrimes.Show Links:Learn more about our Digital Solutions. Serco employs a differentiated suite of proven tools, including AI, robotic process...
2023-12-1928 minSerco Technology and InnovationCybersecurity and Facility and Asset Management - Meighan Altweis and Tracy WestMeighan Altwies, Senior Manager, Horizontal Lead for Assets and Facilities Management, and Tracy West, Director, Analytics and Technology Solutions (SME) join Don Styer, CTO of Serco in North America for a conversation on strategies and solutions that protect buildings, facilities, and assets in a modern world.Show Links:Learn more about Serco's best in class digital solutions Read about Serco's facilities technology solutions
2023-12-0625 min
AVCORPORATELTD#399 Serco Group plcSerco is known for its involvement in the management and delivery of public services, often through public-private partnerships. Some of the services provided by Serco include operating prisons, managing transportation systems, providing IT support, and delivering healthcare services.https://antharas.co.uk/https://www.paypal.com/paypalme/AVCORPORATELTD?country.x=GB&locale.x=en_GB
2023-11-1111 minSerco Technology and InnovationHuman Capital and Organizational Transformation Solutions - Al MoseleyDon Styer, CTO, and Al Moseley, Director of Strategy and Operations at Serco in North America, discuss the challenges in talent acquisition and tracking human capital that federal and government agencies face in strategic planning.Show Links:Learn more about Serco's deep exeprience in working with federal goverment agencies, delivering performance-oriented human capital management solutions.Read Serco's capabilities in human capital and performance consulting.Follow Serco on LinkedInNews: Serco Selected to Help Connect Job Seekers and Employers in Second Catchment AreaNews: Introducing EmployNext: A locally responsive, outcomes-focused employment program in Kingston-Pembroke
2023-11-0323 min
Australian Defence Magazine PodcastThe future of naval design: Serco’s No Mariners Required Ship program (NOMARS)In this episode, Grant McHerron talks with Rob Slaven, Defence Business Development Director at Serco Asia-Pacific, and Ryan Maatta, Marine Engineering Manager at Serco North America, about their involvement with DARPA's No Mariners Required Ship (NOMARS) program.We get an insight into how the NOMARS program is adapting available off the shelf technologies to build an uncrewed vessel that can stay at sea for a year, with autonomous navigation and refuelling. The discussion explores the balance between automation and human intervention, the collaboration between Serco and DARPA, and the scope for the next phase's construction of the...
2023-10-2231 minSerco Technology and InnovationThe Future of Automation - Ryan MaattaIntelligent autonomous systems are a critical area of investment for the civilian and defense communities with unlimited potential in transforming the largest liveable space on our planet: the ocean. These systems have the potential to transform how military power is projected and to improve transportation and the movement of goods. Don Styer, CTO of Serco in North America, and Ryan Maatta, Lead Marine Engineer at Serco in North America, discuss the innovative solutions Serco provides that impact the future of autonomous vessels and unmanned ship designs.> Show Links:Watch Ryan Maatta speak at Sea Air Space 2023 with...
2023-10-0427 minSerco Technology and InnovationRecap - The Human Side of Digital TransformationIn our September episode, Don Styer, CTO and SVP of Enterprise Technology Solutions & Services (ETSS) at Serco of North America, discussed the importance of including people in the deployment of technology solutions across organizations. We recap some of the finer points Don made on managing culture and innovation in the future.
2023-08-3107 minSerco Technology and InnovationThe Human Side of Digital Transformation - Don StyerOver the past decade, the technology sector has undergone an astonishingly rapid pace of change, marked by breakthroughs such as advanced AI systems, renewable energy innovations, and strides in space exploration. Looking ahead to the next decade, the rate of technological progress is predicted to outpace that of the entire preceding century, with advancements poised to reshape industries and revolutionize nearly every facet of our lives.Don Styer, CTO and SVP at Serco, shares profound insights into the evolving technological landscape. He emphasizes that the true trailblazers among organizations will be those capable of accurately predicting the future...
2023-08-3028 minSerco Technology and InnovationWelcome to the Serco Tech and Innovation Podcast!Get ready for insightful conversations on the Serco Tech and Innovation Podcast! We'll talk with visionaries, industry insiders, and thought leaders who are leaving their mark on the world through their groundbreak ideas. Let's dive in!
2023-08-1801 min
EmployabilityE64: Navigating Workforce Trends: A Look Back and Forward at 2023In this episode, Manuel Ugues, Regional Director for SERCO of Texas, returns to the program to discuss the state of the economy and workforce trends in 2023. Discover the unique challenges and opportunities presented by low unemployment rates, highlighting how SERCO is working to bridge solutions between job seekers and employers. Mr. Ugues delves into the evolving dynamics of remote work and technology's impact on the workforce, shedding light on the growing use of AI and automation. He also shares his pride in recent accomplishments, such as reaching 10,000 followers on LinkedIn and his appointment to the National Association for Workforce D...
2023-08-1023 min
HeronCode's Women in LeadershipUnveiling the Unseen: Exploring the Unknown | Mona Y. Althagafi | Country Director, SERCO KSAToday in the Heroncode studio we are joined by accomplished multi-national leader Mona Y. Althagafi who currently holds the position of Country Director at SERCO KSA.On this episode Mona shares her 20+ years of local knowledge and experience in the Kingdom where she takes responsibility for the operational delivery of Serco's core offering of data, asset and workforce management which helps drive new business growth in Saudi Arabia.Mona is also responsible for monitoring high-level strategic initiatives to ensure the alignment with Vision 2030 plans and plays an integral role in supporting the delivery...
2023-06-2130 min
Trade OffsTrade Offs | Serco: The InterviewKeeping profits, social responsibility, and public relations on an even keel is no mean feat when you're a government contractor. UK services company Serco employs tens of thousands across the world in areas as diverse as defence, justice, and healthcare. Rupert Soames joined Serco as chief executive in 2014 and completed his tenure at the end of 2022. In this straight-talking interview, Fidelity International's Global Head of Investment Research Ned Salter hears about his ESG lessons and in particular the social component: could Serco pay their staff more? Yes, but they'd lose business. Should they carry out controversial government p...
2023-02-1430 min
Fidelity Answers: The Investment PodcastTrade Offs | Serco: The InterviewKeeping profits, social responsibility, and public relations on an even keel is no mean feat when you're a government contractor. UK services company Serco employs tens of thousands across the world in areas as diverse as defence, justice, and healthcare. Rupert Soames joined Serco as chief executive in 2014 and completed his tenure at the end of 2022. In this straight-talking interview, Fidelity International's Global Head of Investment Research Ned Salter hears about his ESG lessons and in particular the social component: could Serco pay their staff more? Yes, but they'd lose business. Should they carry out controversial government p...
2023-02-1430 minFidelity Answers: The Investment PodcastTrade Offs | Serco: The AnalysisManaging and looking after people is core to a government services company like Serco. And the risk management that goes with such work demands a very different approach. In this episode of Trade Offs Fidelity's investment team use highlights from the interview with Serco's former Chief Executive Rupert Soames to illustrate how investors should be considering the 'S' of ESG and why its importance is only set to rise. Ned Salter, Global Head of Investment Research, is joined by Equity Research Analyst Dominic Hayes and Head of Strategic Initiatives for Global Investment Research Fiona O'Neill.
2023-02-1441 minTrade OffsTrade Offs | Serco: The AnalysisManaging and looking after people is core to a government services company like Serco. And the risk management that goes with such work demands a very different approach. In this episode of Trade Offs Fidelity's investment team use highlights from the interview with Serco's former Chief Executive Rupert Soames to illustrate how investors should be considering the 'S' of ESG and why its importance is only set to rise. Ned Salter, Global Head of Investment Research, is joined by Equity Research Analyst Dominic Hayes and Head of Strategic Initiatives for Global Investment Research Fiona O'Neill.
2023-02-1441 minEmployabilityE61: Workforce Trends for 2023This episode was originally recorded for 180PODCAST, and features a conversation between Manuel Ugues, Regional Director for SERCO of Texas, and Workforce180 CEO Mike Fazio. Discover tips for retention and what SERCO has done to maintain a positive culture for employees. Manuel also shares his thoughts about workforce challenges and opportunities for 2023.
2023-02-0220 minEmployabilityE60: Successfully Navigating Stress and ChangeManuel Ugues, Regional Director for SERCO of Texas, joins the program to discuss how to thrive during times of stress and uncertainty. Discover tips and strategies for focusing on what's most important, even when there are multiple competing priorities.
2022-09-0925 minEmployabilityE55: The Employability Podcast- A Look Back and a Look ForwardManuel Ugues, Regional Director for SERCO of Texas, joins the program to discuss the evolution of the Employability Podcast, the benefits that podcasting provides for his organization, and shares his vision for the future of the podcast.
2022-06-3018 min
Serco Middle East PodcastHow Saudi has the opportunity to use data like never beforeIn this episode, Serco Middle East Chief Digital Officer Paul Bogan and ExperienceLab Middle East Director Kristine Pitts discuss how Saudi is utilising futuristic capabilities in managing and using data to support its growth, security, and economic wellbeing.
2022-01-0330 minEmployabilityE50: From Great Resignation to Great Employee AppreciationThere's been a lot of talk about the Great Resignation, but what can organizations do to retain their talent? Manuel Ugues, Regional Director for SERCO of Texas, joins the program to discuss tips for how organizations can demonstrate appreciation for their employees and set themselves up to have the best chance to retain their workers.
2021-12-2428 min
Defence & Security Podcast NetworkReshaping the defence estate industry, with Serco Defence's Clint Thomas and GHD's Norman WhittakerHost of the Defence Connect Podcast Phil Tarrant is joined by Clint Thomas, managing director of Serco Defence and Norman Whittaker, infrastructure leader - defence at GHD to discuss the recent memorandum of understanding between the two companies and how they are reshaping the defence estate industry. The podcast begins by examining the background of the recent collaborative agreement between the two companies, and how they hope to expand their offering in the industry. The trio continues by analysing the core deliverables of Serco Defence and GHD, and how both companies are crucial for delivering better s...
2021-12-0926 min
Tracy Jefferson on Business Growth StrategiesBecka Rowland-Buckley: Serco Workplace & Facilities Management Solutions Team OverviewAn interview with the leader of the Workplace & Facilities Management Solutions Team at Serco where we discuss IBM TRIRIGA, IBM Maximo, and Serco Edge.Support the show
2021-12-0619 min
LSE Focal Point PodcastRupert Soames - CEO of SercoJoin us for another remarkable episode at Focal Point where today we are joined by Rupert Soames, the CEO of the outsourcing company Serco. Prior to his role at Serco, he was the Chief Executive of Aggreko and the Banking and Securities Division of Misys, as well as the Senior Independent Director and a member of the Remuneration, Nomination and Audit Committees of Electrocomponents. Rupert studied PPE at Oxford University and is currently the Senior Independent Director of DS Smith.
Recorded in April 2021.
2021-11-2521 minEmployabilityE43: 5 Lessons from Q1 of 2021Manuel Ugues, Regional Director for SERCO of Texas to share his top 5 lessons from Q1 of 2021. Discover what this year has taught us about setting goals and finding success, and some thoughts about what it will take to thrive in 2021 and beyond.
2021-06-1427 minSerco Middle East PodcastThe Importance of Investing in TalentSerco Middle East HR Director Hana Kharmeh and Professor of Practice - Leadership and Coaching Rory Hendrikz discuss the importance of investing in talent and the launch of the Serco Accelerator Programme, a development initiative for high potential employees across the business.
2021-04-2625 minSerco Middle East PodcastUAE Government ServicesIn this episode of Serco Podcast, Ben O’Keefe, Deputy Director of Serco Institute, discusses with H.E Mohammed Bin Taliah, Chief of Government Services of the UAE Government, and Phil Malem, CEO of Serco Middle East the results of Serco Institute's study that shows how happy are the citizens and residents of the UAE are with the government services, and the importance of digitising these services for easy access to all.
2021-04-1420 minEmployabilityE40: Tips for Recruitment and RetentionManuel Ugues, Regional Director for SERCO of Texas, returns to the program to discuss recruitment and retention tips in a post-pandemic world. Discover what employees are most looking for in this time of remote work, and how to use technology to enhance recruitment and retention efforts.
2021-03-2918 minEmployabilityE39: Dealing with DistractionsManuel Ugues, Regional Director for SERCO of Texas, returns to the program to discuss how to handle distractions, and some of the unique distractions that have come up as many of us work in remote locations. Discover how to stay focused, grounded and productive.
2021-03-1618 min
Light n DarkSerco and SES PlanRecording from American Intelligence Media. Douglas Gabriel and Michael McKibben discuss how Serco companies work with the SES Deep State shadow government to implement 5G, and then manage the societal effects of their coming mass murder program. That’s why Serco runs FEMA camps, owns pathology companies, houses migrants, owns laundries, operates prisons, provides transport and rail, run hospitals and leisure centers, builds ships and space technology—to zap the populace with 5G like a mosquito zapper, then handle the clean up.This is important information that citizens around the world need to know about.
2021-03-1451 minEmployabilityE34: 2020 and Beyond- Looking Back and Moving ForwardManuel Ugues, Regional Director for Serco of Texas, joins the program to share reflections about 2020, and the change of mindset that's been required, as well as the expanding circle of consideration. He also shares his thoughts about what we need to keep in mind moving forward for 2021.
2020-11-1125 min
Serco Middle East PodcastDigitising Healthcare To Transform Patient CareIn this episode, Andrew Wells, Client Director of Healthcare, Serco Middle East and Andrew Prince, Director at Serco Global Healthcare Centre of Excellence discuss the importance of digitising healthcare and how it can benefit health organisations and patients alike whilst saving time and costs for both.
2020-11-1015 min
The Peston PodcastSerco and Track & Trace, Business Lunches & The Return of 'Party Politics'What is Serco's involvement with the Test & Trace system? How effectively do Serco think they’ve been delivering on their brief? Why is the Government picking a fight with Marcus Rashford over free school meals? How can people in Tier 2 be allowed to meet for business lunches but can’t meet relatives from different households in restaurants? And will there be more money for those people unable to work? Join ITV's Political Editor Robert Peston in conversation with Serco CEO Rupert Soames, Culture Secretary Oliver Dowden, CEO of The Crick Institute and Nobel prize-winning scientist Sir Paul Nurse, Shad...
2020-10-2240 min
The Vanguard PodcastSerco's autonomous vessels and underwater surveillance capabilitiesIn this podcast, J. Richard Jones talks with Jason Reid, Director of International Maritime Programs for Serco Canada Marine. Hear more about the giant steps that Serco is taking in the maritime domain. As most listeners will know, Serco has had a significant and stable presence in Canada for several decades with a focus in the air domain. Last August, the company acquired Alion Canada, as part of a broader acquisition of Alion Science and Technology's Naval Systems Business Unit. This acquisition has dramatically expanded Serco's potential for growth in the maritime defence market – especially given Serco's gl...
2020-10-0715 min
Serco Middle East PodcastEnhancing Case Management within Citizen ServicesIn this episode, Edward Gallagher, Managing Director of Integrated Services for Serco Middle East and Francis Moody, VP of Case Management Business Unit for Serco North America discuss innovations in case management within citizen services and look at how the Middle East could provide best in class citizen services experiences in the aftermath of COVID-19.
2020-09-2824 min
WT 360: The market from all anglesTop 100: Inside Serco's monster yearIn our continuing series of Top 100 related podcasts, Serco Inc. CEO Dave Dacquino explains how the company started laying the groundwork years ago for a monster 2019.
Last year, Serco Group's U.S. subsidiary posted 20 percent organic growth and closed the $336 million acquisition of the Navy design business of Alion Science & Technology. But getting there required serious soul searching and a focus on changing the company’s culture that relied too much on low-price bids. Those moves helped the company land at No. 34 on the 2020 Washington Technology Top 100 rankings of the largest contractors in the government market.
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2020-09-1716 min
Serco Middle East PodcastThe New Normal In Saudi ArabiaIn the 4th episode of the Serco podcast series, Phil Malem, the CEO of Serco Middle East and Khalid Al-Ammar, Standards & Procedures Director at Mashroat look at what the new normal in Saudi Arabia looks like, Serco’s footprint in the Kingdom, the opportunities in a post COVID-19 world and how will Vision 2030 be realised.
2020-09-0929 min
Serco Middle East PodcastChampioning Local Talent (Arabic Episode)تتضمن الحلقة الثانية من سلسلة سيركو بودكاست مقابلة مع مدير الموارد البشرية هنا أبو خرمة ومدير التسويق , عادل فاروق. تهدف في هذه الحلقة إلى التعمق في وضع السوق الحالي، وتحديداً للمواهب الشابة. ما هي التغيرات التي نتوقع رؤيتها؟ و ما الذي يمكن أن تفعله المنظمات لدعم المواهب المحلية؟ وما هي الخطوات التي تتخذها سيركو لاعداد الجيل الجديد لبدء أدوارهم القيادية؟..The 2nd episode of the Serco podcast series features an interview with HR Director, Hana Abu Kharmeh and Project-based Marketing Director, Adel Farooq. In this episode we aim to deep dive into the current market situation, specifically for young talent. What are the changes we should expect to see? What can organisations do to support local talent? What is Serco doing to prepare the younger generation to step into leadership roles?
2020-09-0813 minEmployabilityE33: Trauma is Real- Meeting Challenges and Creating Positive ChangeVenice Garner-Moore and Vernon Moore, co-owners of Embrace Your Difference, join the program to discuss how they help people heal from trauma, and the unique challenges that the COVID-19 pandemic has created. Discover how to be resilient and create positive personal and social change.
2020-09-0220 min
Serco Middle East PodcastUAE Tourist Experience in a Post-COVID-19 WorldIn the latest episode in the Serco Middle East podcast series, Director of ExperienceLab Middle East Kristine Pitts discusses the effect COVID-19 has had on tourism in the UAE with Business Transformation Director Laura Kelly. Listen to understand the future effects and trends we should expect to see, as well as how can the UAE prepare for tourists coming in to the country.
2020-08-1919 min
Serco Middle East PodcastMisconceptions: Women in the WorkplaceListen to Serco Middle East Growth Operations and Enablement Director Samantha Rowles on Dubai Eye 103.8's Afternoons with Helen Farmer show as she and Helen discuss the issues and misconceptions surrounding women in the workplace.
2020-08-1116 minEmployabilityE32: The Intersection of Race, Racism, and Workforce DevelopmentIn this episode, you'll hear from Clair Minson from New Orleans Business Alliance, as she is interviewed by WORKFORCE180 CEO Mike Fazio for a conversation about equity and equality in workforce development.
2020-08-0520 minEmployabilityE31: Thriving in the New NormalManuel Ugues, Regional Director for SERCO of Texas, joins the program to discuss how job seekers and businesses can thrive even during the COVID-19 pandemic. Discover what job seekers need to think about when it comes to reskilling and upskilling and the "silver lining" to the pandemic.
2020-07-3020 min
UAE Tech PodcastPaul Bogan of Serco Group: COVID-19 & the Digital Transformation of GovernmentThis week we’re talking with Paul Bogan, Chief Digital Officer for Serco Middle East. Serco is a British company providing public services support to governments around the world.
Serco have a compelling vantage point on the mega-trends shaping how data is driving government services, how robots work in real life - and not just in the movies - or how COVID-19 is accelerating digital adaptation within large organizations. For reasons of client confidentiality it’s often difficult to go into technical or case study specifics. What is clear, is that things are changing fast, and changing globally.
2020-07-1323 minEmployabilityE30: Tips for Working From HomeThe COVID-19 pandemic has caused many employees to work virtually. In this episode, you'll hear from Manuel Ugues, Regional Director for Serco of Texas, as he discusses tips for successfully working from home.
2020-07-0722 minEmployabilityE29: Responding Effectively During Economic DisruptionIn this episode, you'll hear from Manuel Ugues, Regional Director for SERCO of Texas, as he discusses the impact of the COVID-19 pandemic on the regional economy, and how the workforce system has responded. He also reveals the transition that SERCO had to make as an organization from providing in-person services to providing virtual services, and shares lessons and takeaways for businesses.
2020-06-1729 min
GDPR Weekly ShowEDPB issues Covid19 GDPR guidance, GDPR and returning to work, Serco data breach, Hairdressers update, Open Banking Covid19 and GDPR, Equifax settlement, Joomla data breach, Amtrak data breach, Change password, San Francisco data breach, CPA data breachComing up in this week's episode of the GDPR Weekly Show: EDPB issues new guidance on GDPR overrides in response to Covid-19 pandemic, GDPR issues on returning to work after the Covid-19 pandemic, Serco data breach update, Hairdressers and beauty salons new way of working and staying GDPR compliant after Covid-19, Open Banking after Covid-19 and GDPR, Equifax settlement reached after legal action, Joomla data breach, Amtrak data breach, You have changed your password, haven't you? San Francisco Corporation P...
2020-06-0757 min
GDPR Weekly ShowEasyjet data breach, GDPR not secure enough for Covid19 tracking, Serco data breach, Workforce data breach, HSE data breach, EU Parliament data breach, 190 law firms, DPC action against Whatsapp, ShinyHunters data breach spreeComing up in this week's episode of the GDPR Weekly Show: Easyjet data breach affects 9 million customers, GDPR not secure enough for Covid19 tracking says Joint Committee on Human Rights, Serco data breach affecting Covid-19 trackers, Workforce data breach affecting Covid-19 trackers, HSE data breach affecting Covid-19 app, EU Parliament alleged data breach, 190 law firms affected by a data breach, DPC announces action against Whatsapp and Tusla, ShinyHunters go on data breach hacking spree, Grandmother fined under GDPR for...
2020-05-2437 minEmployabilityE28: Leadership During Times of CrisisJonathan Clark from The Eighth Mile Consulting, joins the program to share his perspective on what leaders need to do in times of crisis, and the leadership qualities that are most needed at this time.
2020-05-0622 minEmployabilityE27: Mental Health Wellness During COVID-19 Kevin McCloskey, Director of Partnership Development at Disability Solutions, and Michelle Weinstein, Residential & Clinical Services Manager at Ability Beyond, join the program to discuss the importance of mental health and emotional wellness during COVID-19. Discover what employees and employers can do to address and meet mental health challenges.
2020-04-2722 minEmployabilityE26: The Power of MIndsetIn this episode, you'll hear from Manuel Ugues, Regional Director for Serco of Texas, as he discusses the importance and power of mindset, and how to overcome difficult challenges. Note: This episode was recorded prior to the COVID-19 pandemic.
2020-04-1417 minEmployabilityE25: Meet Mr. Adrian Lopez, Chief Executive Officer at Workforce Solutions AlamoMr. Adrian Lopez, Chief Executive Officer at Workforce Solutions Alamo, joins the program to share his vision for the region, and the importance of partnerships to grow the local economy. He also discusses the importance of effective communication with stakeholders, and the self-care activities that help him unwind in his spare time.
2020-02-2721 minEmployabilityE24: How LinkedIn Supports Job Seekers and Employers Sean Galvin and Jake Hirsch-Allen join the program to discuss the work that LinkedIn is doing to help close the skills gap and reveal why data needs to be a priority for government and employers. They also share the various ways that LinkedIn supports employers and job seekers. .
2020-02-2019 minEmployabilityE23: Lessons on Leadership David Neal, Director of The Eighth Mile Consulting, joins the program to discuss the characteristics of a successful leader, and how leaders can motivate their team. Discover the biggest mistakes that leaders make, and the relationship between risk and opportunity.
2020-02-0818 minEmployabilityE22: Tapping Into The Labor Pool of Persons With DisabilitiesKevin McCloskey, Director of Partnership Development at Disability Solutions joins the program to reveal the business case for employers to hire persons with disabilities. He discusses the efforts that have been made to change the mindset of employers, and shares how employers can be proactive about tapping into the valuable labor pool of persons with disabilities.
2020-01-1714 minEmployabilityE21: Preparing for Success in the New YearManuel Ugues, Regional Director for SERCO of Texas, joins the program to discuss what he does personally and professionally to prepare for the new year. Discover how to evaluate your successes and challenges from the previous year, and how to set goals and maintain momentum for the year ahead.
2019-12-3118 minEmployabilityE20: The Power of Gratitude Manuel Ugues, Regional Director for Serco of Texas, shares his thoughts about the power of gratitude to achieve both personal and professional success. He also reveals what he is most grateful for, and how to build a culture of gratitude in your organization.
2019-12-1117 minEmployabilityE19: Challenges and Opportunities in Youth ServicesIn this episode, you'll discover the challenges and opportunities facing youth as they enter the workforce, and the services provided to help youth overcome barriers. Discover how to help youth meet their immediate needs, while encouraging them to prepare for a career.
2019-12-0223 minEmployabilityE18: Tips for Employee Engagement and RetentionIn this episode, you'll hear from Manuel Ugues, regional director for Serco of Texas, as he discusses the importance of employee engagement and retention, and various strategies for finding and keeping talent for your organization.
2019-09-2023 min
FCPA Compliance ReportSerco Geografix DPAIn this episode I visit with Sacha Harber-Kelly, a partner at Gibson Dunn in the UK and Steve Melrose, a senior Associate at the firm. They authored what I think is one of the best summaries of the recent Serco Graphic Deferred Prosecution Agreement and they came on the podcast to flesh out some of their thoughts on the matter. Highlights from the podcast include:
1. What is the significance of this Serco DPA?2. What was the court’s analysis?3. Why did the court deem the DPA in the interest of justice?4. What did the court say about the seriousness of the conduct?5...
2019-08-2635 minEmployabilityE17: Social Media and Job SeekersTricia Driscoll, founder of KO Integral Marketing, joins the program to discuss the importance of social media and having a digital presence for both employers and job seekers. Discover some of the biggest mistakes that job seekers often make when it comes to social media, and what to do instead.
2019-04-1826 minEmployabilityE16: Recruitment, Retention and Values- An Interview With SERCO of Texas Regional Manager Manuel UguesSERCO of Texas Regional Manager Manuel Ugues joins the program to discuss the values that drive SERCO, and the qualities that he looks for in employees and leaders in the organization. Discover tips for recruitment and retention and how to create a positive and effective work culture.
2019-04-0419 minEmployabilityE15: Personal Finance- Tips and TakeawaysIn this episode, you'll hear from Andres Rivas, Independent Representative at Primerica, as he discusses some things you need to consider when it comes to personal finance. Discover the importance of keeping a good credit score, how much money you should save, and how to plan ahead for your future.
2019-03-2922 minEmployabilityE14: How to Create a Culture of Diversity In Your WorkplaceIn this episode, you'll learn why diversity is crucial for the success of your organization, and how to create a workplace culture where everyone feels accepted and welcomed. You'll also discover tips and innovative ideas for celebrating diversity.
2019-02-2119 minEmployabilityE13: Lessons for EntrepreneursJoe Rutland joins the program to discuss his journey of becoming a professional writer and shares advice for anyone wanting to start their own business.
2019-02-0824 minEmployabilityE12: The Gig Economy- Tips From a Blogger and Freelance WriterThis episode features an interview with blogger and freelance writer Sherry White, as she discusses how she got started with writing, and the impact that the gig economy has had on her life. She also shares tips for others who want to earn money from being a writer, or being a freelance worker in general.
2018-12-0523 minEmployabilityE11: Recruiting and Retaining VeteransBob Gear from the Texas Veteran's Leadership Program joins the program to discuss the work that his organization is doing to connect returning veterans of Iraq and Afghanistan with the resources and tools they need to lead productive lives and enjoy the full benefits of the society they have willingly served.
2018-11-1621 minEmployabilityE10: Vocational Rehabilitation- Mission Driven and Dual Customer FocusedRick Sizemore, Director of the Wilson Workforce and Rehabilitation Center, joins the program to discuss how he came to work in vocational rehabilitation, and how to empower persons with disabillities to find meaningful work with family supporting wages. He also shares the importance of being mission driven and dual customer focused. To learn more about Rick and V/R Workforce Studio, visit https://vrworkforcestudio.com/blog/
2018-10-1922 minEmployabilityE09: SER Metro-Detroit- Innovating and Engaging The Future WorkforceVeronica Sanchez-Peavey, Sr. Assistant Vice President, Adult Programs at SER Metro-Detroit joins the program to discuss workforce trends and the qualities that employers are looking for in job seekers. Veronica also reveals some of the innovative methods that SER is using to engage youth and how SER is supporting their local economy.
2018-10-1116 minEmployabilityE08: The Power of Social MediaDavid Kash Vasquez, owner of Grow Laredo, a digital marketing agency, discusses the importance of social media and digital marketing, and why companies need to have a strong online presence. Discover how the internet can impact your business in a positive way, and what you can do to protect your online reputation.
2018-09-0623 minEmployabilityE07: What You Need to Know About MillennialsIn this episode, we explore facts and misconceptions about Millennials- their values, what motivates them, and what employers need to keep in mind when it comes to attracting and retaining Millennial talent.
2018-08-3021 minEmployabilityE06: Higher Education and InnovationDr. Vincent R. Solis, Vice-President of Instruction and Student Services at Laredo Community College joins the program to discuss the importance of accessing higher education and developing the skill sets that will be crucial in the workplace of the future.
2018-08-2221 minEmployabilityE05: I Have a Job, Now What? With Juan MejiaJuan Mejia, Unit Director at HEB, joins the program to discuss his own career journey and the skills that he looks for in employees.
2018-08-0819 minEmployabilityE04: Ken Trevino, President and CEO of Workforce Solutions of the Coastal BendKen Trevino, President and CEO of Workforce Solutions of the Coastal Bend joins the program to discuss his perspective on workforce development trends.
2018-04-1919 min