Shows
The Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthWhat Customers Really Think About Your AI Experience: Academic Research Reveals the Truth.Have you ever said “thank you” to a chatbot or Chat GPT? Well, you’re not alone—and you might just be weirder than you think. It turns out AI can be more empathic than people. But what do Customers think of AI experiences? Academic research reveals the answers we discuss in this show. In this special live-recorded episode from the SOCAP Conference, Colin Shaw and Professor Ryan Hamilton explore the psychology behind how customers actually feel about AI—and what that means for your customer experience. Ryan dives into the latest academic research on AI trust, c...2025-06-071h 09The Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthWhat Customers Really Think About Your AI Experience: Academic Research Reveals the Truth.Have you ever said “thank you” to a chatbot or Chat GPT? Well, you’re not alone—and you might just be weirder than you think. It turns out AI can be more empathic than people. But what do Customers think of AI experiences? Academic research reveals the answers we discuss in this show. In this special live-recorded episode from the SOCAP Conference, Colin Shaw and Professor Ryan Hamilton explore the psychology behind how customers actually feel about AI—and what that means for your customer experience. Ryan dives into the latest academic research on AI trust, c...2025-06-071h 09
Faith, Frontlines and FortuneFaith, Frontlines, and Fortune - Episode 36: Hispanic Entrepreneurship, Cultural Adaptation, and Business Success with Raul Socorro, CEO of Socap CorpIn this episode of Faith, Frontlines, and Fortune, Anderson Salgado sits down with Raul Socorro, CEO of Socap Corp, to explore the rise of Hispanic entrepreneurship and the unique challenges immigrants face in adapting to the U.S. business environment. Raul shares insights on cultural differences in business practices, the critical role of measurement in achieving success, and the impact of digital transformation on modern enterprises. The conversation highlights the importance of understanding local markets, leveraging technology for business growth, and how education is evolving to support entrepreneurs in an increasingly digital world. 2025-03-1347 min
My Curious Colleague ~ CPG CX115 Curious about...Getting to know CX industry group's (SOCAP) Board Chair Nicole Nutile a bit Better & her 2025 Vision.👑In this podcast episode #115, @Nicole Nutile, Board Chair of SOCAP for 2025, shares insights about the consumer affairs industry's future, the role of technology, and the upcoming major shifts for @SOCAP. With a focus on embracing technology, AI, transparency, and accessibility, SOCAP aims to create a more impactful, streamlined experience for its members through enhanced events and leadership.Key Takeaways:💡 SOCAP’s 2025 Vision: Emphasizing AI, transparency, and accessibility to keep up with evolving customer service trends.🤖 Embracing AI: SOCAP sees AI as essential for its future growth, likening its integration to the early days of the inte...2025-02-1120 min
SumoGrowth AI InsightsTrending AI Tools: Sparkbase, TwinMind, ToolHouse, Socap AI, and moreTrending AI Tools:Sparkbase - Book high-intent sales calls on autopilotTwinMind - AI sidebar that listens, sees tabs, and helps proactivelyToolhouse - Connect AI to the real worldSocap.ai - AI networking copilot for entrepreneursLayer - professional game artist tool for harnessing the power of AI.Futudo - Collects & Organizes All The Best AI Tools So YOU Too Can Become SuperhumanAutomation Tip of the Day:Rev Up Your Revenue with a Combined AI-Driven and Human-Touch StrategyHarness the power of AI to personalize at scale, but don't lose sight of...2024-11-2606 min
Deep DiveSocap BonusSocap Bonus is a new generation reward program that uses smart contracts to allow workers to purchase items at discounted prices and access other benefits. The program utilizes blockchain technology and operates on the BNB Smart Chain. Socap Bonus is not a cryptocurrency and is distinct from other reward programs. The program's website features positive customer testimonials from both employers and employees, who praise the program's ease of use, professional support, and tangible benefits.Podcast creator page: http://santarovich.tilda.ws/2024-11-0114 min
This Week in ImpactThe vibe at this year's SOCAP + family offices lean towards climateHost Brian Walsh takes up ImpactAlpha’s top stories with editor David Bank. Up this week: The ImpactAlpha team was at the SOCAP conference in SF, where the focus was on systemic change; how private investors are pouring more money into blended finance transactions; and, why global family offices are slowly warming up to climate investments.2024-11-0114 min
ImpactAlpha PodcastsThe vibe at this year's SOCAP + family offices lean towards climateHost Brian Walsh takes up ImpactAlpha’s top stories with editor David Bank. Up this week: The ImpactAlpha team was at the SOCAP conference in SF, where the focus was on systemic change; how private investors are pouring more money into blended finance transactions; and, why global family offices are slowly warming up to climate investments.2024-11-0114 min
Money + MeaningWhat Not to Miss at SOCAP24: Connecting for ImpactWhat can you expect at SOCAP24? Three full days of networking and learning infused with the spirit of community, the power of connection, and the magic of serendipity—all with the goal of facilitating capital flow for impact. In a new episode of the Money + Meaning podcast, members of the SOCAP Global team share a look at what’s in store at SOCAP24!2024-10-1738 minMy Curious Colleague ~ CPG CXBONUS Episode - Data & Analytics Workshop - A SOCAP Takeover w/Abe Atshan, President of NE Chapter of SOCAP In this BONUS episode of the My Curious Colleague - #cpgcx Podcast, Denise and @Ibrahiem Atshan (Abe) discuss a Sneak Peek of the upcoming SOCAP/Society of Consumer Affairs Professionals’ Data and Analytics Workshop. Abe provides a line of sight into the workshop sharing insights into the event's structure, key sessions and the generous event sponsors.Abe also reflects on his journey to becoming the President of the Northeast Regional chapter of SOCAP, emphasizing the value of volunteering and leadership. The conversation also delves into the significance of AI in customer experience and the role of...2024-10-0716 min
Money + MeaningHow SOCAP Partnerships Work for ImpactSOCAP’s annual convening serves as a springboard for ongoing collaboration and conversation, and partnerships are integral to amplifying the event’s impact and reach. In a new Money + Meaning podcast, Michelle Arevalo-Carpenter and Tova Lobatz of SOCAP Global discuss the pivotal role of SOCAP partnerships, their contribution to event content, and how SOCAP works with partners to amplify their impact.2024-05-2124 minMy Curious Colleague ~ CPG CX103. Curious about... "Stop light" Reporting in the Contact Center w/Chris Drury, Director of Customer Care at Blount Fine Foods.🚦 My guest is my colleague, Chris Drury, Director of Customer Care at Blount Fine Foods. Chris has quickly made his mark & his contributions to the Consumer Care Industry and currently serves as President of the SOCAP Board of Directors… We both share an interest in – to quote Chris – “leveraging data to build continuous improvement in product design” and we’ll be digging in (you know I love the details…!) how this comes to life via a “Traffic Light Report” Chris developed. Come back here on Tuesday 5/14/24 to take a listen to the FULL episode: Appl...2024-05-1424 min
Awarepreneurs327 | Briding the Divide Between Funders and FoundersOur guest this week on the pod is Sarah Sterling. Sarah is the Executive Director of Entrepreneurship for SOCAP, which brings together social entrepreneurs, investors, foundation leaders, government leaders and more for live and digital experiences. The goal is to accelerate the movement to a more just and sustainable economy. She has worked with and trained international organizations and accelerators such as Mercy Corps, Oxfam International, Village Capital, Swiss EP and Agora Partnerships. This episode is sponsored by the coaching company of the host, Paul Zelizer. Consider a Strategy Session if you can use support growing your im...2024-03-1957 min
Money + MeaningAll About SOCAP OpenAs the global impact community evolves and expands, so does SOCAP Global’s annual flagship conference. One key element is SOCAP Open, which invites the impact community to submit session proposals and brings new voices and differing perspectives to SOCAP.SOCAP Open offers individuals and organizations the chance to showcase innovative ideas, delve into impactful solutions, and open conversations about pressing issues on the SOCAP stage. Two members of the SOCAP team sat down for a Money + Meaning podcast conversation on guidelines and updates for this year’s process. 2024-02-1931 min
Superpowers for Good: Empowering Changemakers for Social Impact via Regulated Investment Crowdfunding from the SuperCrowd.Hosts Discuss Neighborhood Economics Upcoming Event in San Antonio - s11 ep52Remember, you can watch the Superpowers for Good show on e360tv. To watch the episode, download the #e360tv channel app to your streaming device–Roku, AppleTV or AmazonFireTV–or your mobile device. You can even watch it on the web or YouTube.When you purchase an item, launch a crowdfunding campaign or invest after clicking a link here, we may earn a commission. It’s an easy way to support our work.Devin: Rosa Lee, what do you see as your superpower?Rosa Lee: Growing up in the church, I just kind o...2024-02-0625 min
The Mindful Marketplace with Joel SkeneReimagining a New Economy w/ Kevin Doyle-Jones - Part 1Picture a world where mission-driven land acquisition levels the playing field for small businesses against big corporations. Imagine if economic justice was not just a buzzword, but a tangible outcome of innovative financial solutions. This is not a dream, it's the vision of our guest, Kevin Doyle-Jones, the founder of the Impact Investing Conference known as SOCAP.We kick things off by discussing the enormous power of impact investing and its potential to challenge the dominance of big banks. Kevin shares intriguing insights about how big banks' skewed interest rates influence the economic landscape. The conversation takes...2023-11-1422 min