Shows
ServiceNow Pilots by SPOCEp12: From Code to Process: The Essential Role of Consultants in ServiceNow ProjectsGuest: Agnieszka Kozłowska, ServiceNow Solution Consultant
Host: Marcel Sowiński, Customer Success Manager
In this episode, we discuss when and why to include consultants in your projects and how their involvement can lead to remarkable benefits for clients. Agnieszka shares her expertise on the daily tasks and responsibilities of consultants, provides insights into the vital role they play in ServiceNow projects, and explains how they can enhance existing modules.
🚀 Highlights:
Understanding the consultant's role in ServiceNow projects.
The significance of focusing on processes rather than code.
Client benefits of having a consultant on board.
Enhancing projects with existing modul...2024-09-1031 minServiceNow Pilots by SPOCEp11: Navigating Financial Industry Challenges: AI, Risk Assessment, and the Future2024-08-1342 min
ServiceNow Pilots by SPOC[Webinar recording] Ensuring DORA Compliance with ServiceNowWebinar: Ensuring DORA Compliance with ServiceNow - Learn How in Just 45 Minutes!
Join our 45-minute webinar and unlock the full potential of ServiceNow for achieving compliance with the DORA (Digital Operational Resilience Act) regulations. Gain valuable insights, practical tips, and real-world case studies that will help your organization navigate the complexities of DORA with ease. Here's what you'll learn:
1. DORA Directive in a Nutshell
🔸 Overview of the main principles and requirements of the DORA Directive
🔸 Key challenges in implementing DORA within an organization
🔸 How to prepare to ensure compliance with DORA...2024-07-0443 minServiceNow Pilots by SPOCEp10: Expert Tips for Platform Maintenance & Support ServicesGuest: Milena Szklarska-Behlke, Engineering Manager
Host: Marcel Sowiński, Customer Success Manager
In this episode, we're talking about the crucial aspects of maintaining and upgrading your platform. We're answering questions like why continuous development and upgrades are essential, what best practices can ensure your peace of mind, and the importance of considering Maintenance and Support Services from the very beginning.
🚀 Highlights:
- Why is it recommended to continuously develop and upgrade your instance?
- Why should you think about Maintenance and Support Services even before buying the platform?
- How should I manage instance performance on a daily basis?: Prac...2024-07-0328 min
ServiceNow Pilots by SPOCCoffeeNOW#12 - FastTrack to DORA & Risk Products RoadMapGuests: Piotr Górnikiewicz, Senior Account Executive at SPOC
Host: Adam Bernas, Certified Master Architect at SPOC
This 30-min session is dedicated to show you how ServiceNow provides a comprehensive solution for all five DORA pillars, revolutionizing operational resilience and cybersecurity. We'll cover the FastTrack approach to DORA implementation, explore the Risk Products roadmap, and clarify the differences between NIS2 and DORA regulations.
Join [WEBINAR] https://www.youtube.com/live/7AK6m348...
DORA in ServiceNow [READ]: https://www.spoc.eu/services/dora-in-...
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YouTube 👉 https://www.youtube.com/channel/UCdtq5Cs0aP_SdnbMYUb5tyg2024-06-1238 min
ServiceNow Pilots by SPOCCoffeeNOW#11 - Knowledge24 Case StudiesGuests: Marcin Tyburski - SPOC CEO, Piotr Górnikiewicz - Senior Account Executive, Kamil Gumienny - Lead of Outsourcing Services
Host: Adam Bernas, Certified Master Architect at SPOC
This 30-minute session is taking place right after the ServiceNow Knowledge 2024 event in Las Vegas. This time we're talking about showcased case studies, OCM, FSM and much more!
💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩
🌐 Connect with us:
LinkedIn 👉 / spoc-servicenow-elite-partner
YouTube 👉 https://www.youtube.com/channel/UCdtq5Cs0aP_SdnbMYUb5tyg
2024-05-2137 min
ServiceNow Pilots by SPOCCoffeeNOW#10 - Insights after ServiceNow Knowledge 2024 🤖Guest: Marcin Tyburski, SPOC CEO
Host: Adam Bernas, Certified Master Architect at SPOC
This 30-minute session is taking place right after the ServiceNow Knowledge 2024 event in Las Vegas. What's ServiceNow buzzing about?
💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩
🌐 Connect with us:
LinkedIn 👉 / spoc-servicenow-elite-partner
YouTube 👉 https://www.youtube.com/channel/UCdtq5Cs0aP_SdnbMYUb5tyg
2024-05-1536 minServiceNow Pilots by SPOCEp.11: The Essentials of Platform MaintenanceHost: Marcel Sowiński, Customer Success Manager
Guest: Milena Szklarska-Behlke, Engineering Manager
🔧 In this episode, we team up with Milena Szklarska-Behlke, an Engineering Manager, to discuss the importance of ServiceNow Support and Platform Maintenance.
Learn what maintenance entails, when to consider it, and the diverse ways to conduct maintenance on your ServiceNow Platform. Milena shares insights into the motivations driving customers to seek support services and navigates the decision-making process between support models and dedicated resources.
Gain strategic perspectives on upgrades, whether to follow an annual approach or align with the...2024-04-2231 minServiceNow Pilots by SPOCEp.9: Navigating Multistakeholder Environments: A Guide to Seamless CollaborationHost: Marcel Sowiński, Customer Success Manager
Guest: Krzysztof Patyk, ServiceNow, Sr. Solution Consultant
🤝 Join us in this insightful episode as we tackle the complexities of working within a #multistakeholder environment with Krzysztof Patyk, a ServiceNow Solution Consultant.
From problem identification to implementing transformative solutions, discover the importance of collaboration and teamwork. Krzysztof breaks down the concept of a "multistakeholder environment" and outlines the perfect combination of stakeholders for project success.
Explore the challenges that may arise during collaboration and gain strategies for managing conflicts between diverse decision-makers. If y...2024-03-2528 minServiceNow Pilots by SPOCEp.9: From Hard-Code to LOW-CODE! Transforming the IT world in the App Engine EraHost: Marcel Sowiński, Customer Success Manager
Guest: Tomasz Sienkiewicz, Sr. ServiceNow Consultant focused on the App Engine
🔍 Episode Overview:
🔧 In this episode, we sit down with Tomasz Sienkiewicz, a ServiceNow Consultant and expert in the App Engine module, to explore the transformative journey of application development.
From the pitfalls of traditional coding to the advantages of the Low-Code/No-Code approach, we cover it all.
Gain insights into the developer's perspective, the evolving role of Business Developers, and how ServiceNow's #AppEngine addresses the dynamic needs of organiz...2024-03-0455 min
ServiceNow Pilots by SPOCCoffeeNOW#9 - My favourite ServiceNow case studiesHost: Adam Bernas, Certified Master Architect at SPOC
In this episode, Adam will take you through selected ServiceNow case studies showcasing the wide-ranging utilization of the platform 😏 Using specific examples, Adam will discuss achieved results such as ROI, value, or time to market following a successful ServiceNow implementation. These business cases will demonstrate how a platform change impacts key areas within the organization, including IT, HR or Customer Service.NBA, NHS (the health department in Scotland), 7-Eleven, Uber, Alexander Mann Solutions (AMS), the airport in Copenhagen, Coca-Cola, US Army - what do these com...2024-02-2030 minServiceNow Pilots by SPOCEp.8: How Reporting in ServiceNow Can Save Your Time, Money, and Headaches!Host: Marcel Sowiński, Customer Success Manager
Guest: Karol Skałowski, ServiceNow Senior Solution Consultant
🔍 Episode Overview:
In this episode, we talk to Karol Skałowski, a Senior ServiceNow Consultant passionate about ServiceNow's data and Performance Analytics capabilities. He shares his insights on how reporting in ServiceNow can help you access and visualize data from your organization, automate decisions, and plan for the future. 🚀
🚀 Highlights:
👉 The benefits of reporting data for your organization.
👉The concept and advantages of decision automation.
👉The integration...2024-02-1936 minServiceNow Pilots by SPOCEp. 7: Take Control Of Your Project - ServiceNow Strategic Portfolio Management ExplainedHost: Marcel Sowiński, Customer Success Manager Guest: Agnieszka Kozłowska, ServiceNow Senior Solution Consultant
🔍 Episode Overview:
Join us in the newest episode to discover more about resource planning, project management, and financial controlling in the ServiceNow module, called Strategic Portfolio Management. With Agnieszka, a highly experienced Consultant in SPM, we discuss the business benefits that ServiceNow provides to take control over your Project and Portfolio!
🚀 Highlights:
👉 The Essence of SPM
👉 From Idea to Project
👉 Idea vs Demand
👉 Project Lifecycle Control
👉 Prediction in SPM
👉 Post-Deplo...2024-02-0542 min
ServiceNow Pilots by SPOCCoffeeNOW#8 - ServiceNow as shortcut to DigitalizationHost: Adam Bernas, Certified Master Architect at SPOC
We 're discussing how to support the enterprise's path to digitization using the ServiceNow platform. Leveraging the original ServiceNow methodology, we're assessing the degree of digitization within individual departments and processes. Additionally, we're employing a proprietary tool to showcase the results of our analysis, determine the level of digitization, and establish a methodical roadmap for the next steps in this transformative journey.
💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩
🔗 [WEBINAR] Asses your Digital Maturity : https://www.youtube.com/watch?v=JCL15kwx6FE&t=11s
🔗 [BLOG] Navigating Digital Transformat...2024-02-0132 minServiceNow Pilots by SPOCEp. 6: This May Happen if You DON'T Include Testers in ServiceNow ProjectsHost: Marcel Sowiński, Customer Success Manager
Guest: Przemysław Girguś, Senior Guality Assurance Engineer
Host: Marcel Sowiński, Customer Success Manager
Guest: Przemysław Girguś, Senior Quality Assurance Engineer
🔍 Episode Overview:
In this episode as we're covering the topic of ServiceNow Quality Assurance with our guest - an experienced Senior Quality Assurance Engineer. We're here to explore the crucial role of testing, shedding light on its significance and the potential repercussions when neglected in your ServiceNow instance. Why automated tests -ATFs -are so important? Is having a quality team is necessary?
🚀 H...2024-01-2433 minServiceNow Pilots by SPOCEp. 5: The Power of Partnership in ServiceNow - #BetterTogether Philosophy ExplainedHost: Marcel Sowiński, Customer Success Manager at SPOC
Guest: Jakub Gromek, ServiceNow, Account Executive
🌐 In this episode, we sit down with a ServiceNow Account Executive to unravel the complex world of ServiceNow initiatives and partnerships. We explore the differences between ServiceNow (Vendor) and its Partners, the collaborative efforts post-license purchase, and types of global events fostering user interaction. From the iconic Knowledge event to local gatherings, ServiceNow is fostering a global community. Discover the philosophy of #BetterTogether and how ServiceNow is catalyzing communication among diverse organizational departments.
🚀 Highligh...2024-01-0856 min
ServiceNow Pilots by SPOCCoffeeNOW#7 - Strategic Portfolio Management - how to handle financial aspects?Hosts: Agnieszka Kozłowska, ServiceNow Solution Consultant & Adam Bernaś, Certified Master Architect at SPOC
This session will be dedicated to Strategic Portfolio Management - SPM, previously known as ITBM 🔎 Internal vs Sales rate - possibilities of ServiceNow in the financial aspects💰 How to calculate rates, hours, and revenue for external projects? Holistic view from Resource Management to Project closure focusing on financial perspective.
🔗 Maximizing Project Visibility and Business Value: A Deep Dive into ServiceNow’s PPM Solution: https://www.spoc.eu/blog/maximizing-project-visibility-and-business-value-a-deep-dive-into-servicenows-ppm-solution/
💬 Share your thoughts! Drop your comments and...2023-12-1341 minServiceNow Pilots by SPOCEp.4: ServiceNow in Your Pocket - Exploring the Mobile ApplicationHost: Marcel Sowiński, Customer Success Manager
Guest: Sylwester Jassa, ServiceNow Advisory Consultant
📱 In this episode, we explore the ServiceNow Mobile Application, bringing the Platform to your fingertips. Our guest expert tackles essential questions about managing tickets, workload, and security, providing insights from both the agent and end-user perspectives.
From deployment intricacies to cybersecurity considerations, we cover it all. Discover the transformative impact of the ServiceNow Mobile App on organizational efficiency, along with real-life use cases that showcase its potential. No tool is without limits, and we dive into an hone...2023-12-1133 min
ServiceNow Pilots by SPOCCoffeeNOW#6 - Growing demand for BusinessApps: Low-code&CitizenDevelopment in ServiceNowHost: Tomasz Sienkiewicz, Technical Solution Consultant at SPOC
In this session we are going to explore the surging demand for citizen development and its transformative impact on businesses worldwide. ServiceNow's cutting-edge AppEngine is empowering creators of all kind to build custom applications without the need for extensive coding expertise. But it is not all sunshine and roses - empowering the people comes with great responsibility 🤔 We will discuss the key aspects of doing it right 💪
💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩
🔗 Our approach to building Custom Apps...2023-12-0536 min
ServiceNow Pilots by SPOCCoffeeNOW#5 - Lessons learned from CSDM projectsHost: Adam Bernas, Certified Master Architect at SPOC
In our initial Common Service Data Model session, we deep-dived into the purpose and underlying assumptions of CSDM so now it's time to share lessons learned in various CSDM projects. Adam takes us through critical aspects in approaching CSDM deployment such as: defining your technology and business services, the strategic use of Dynamic CI groups, the importance of master data, and much more.
💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩
🔗 [WEBINAR] CMDB ServiceNow - One Base to rule t...2023-11-3036 min
ServiceNow Pilots by SPOCCoffeeNOW#4 -How to make customers fall in love with ServiceNow even more?Host: Karol Skalowski, Senior ServiceNow Solution Consultant at SPOC
This 30-min session is dedicated to the topic: How to make your customers even more satisfied with service fulfillment done by your team on the ServiceNow Platform 🤔 ? Karol talks about features like branded emails, available integrations and communication channels that can be added to your existing Products and Applications to improve Customer Satisfaction. As a representative of these Employee and Customer Workflows, from the end user's point of view, Karol will introduce the KanoModel method
💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩
...2023-11-3030 minServiceNow Pilots by SPOCEp.3 The Truth behind ServiceNow Implementation: story of KMD for NEC CorporationHost: Marcel Sowinski, Customer Success Manager at SPOC
Guests: Michal Gorzkowski, Project Lead & Damian Kot, Global Solution Architect from KMD
Without any doubts, ServiceNow implementation is not only a change of the tool. This should be considered as an Organizational Change with many variables. Each company is different, and each implementation varied from one another.
In this episode we are talking about lessons learned from ServiceNow Implementation with Michal Gorzkowski, Project Lead and COE and Damian Kot, Global Solution Architect from KMD. They will share their experience gained in project held for NEC Corpo...2023-11-271h 08
ServiceNow Pilots by SPOCCoffeeNOW#3 - Common Service Data Model reviewHost: Adam Bernas, Certified Master Architect at SPOC
In this session Adam shares his experience about pain points and benefits of Common Service Data Model, what is the difference between CSDM and CMDB? Let's check.
💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩
🔗 [WEBINAR] CMDB ServiceNow - One Base to rule them all! : https://www.youtube.com/watch?v=9oOBsRscF_s
🔗 CMDB as a crucial base for cybersecurity: https://www.spoc.eu/blog/cmdb-as-a-crucial-base-for-cybersecurity/
🔗 CMDB – 4 things you need to do for successful implementation ...2023-11-1432 min
ServiceNow Pilots by SPOCEp.2 How much does ServiceNow cost?Host: Marcel Sowiński, Customer Success Manager at SPOC
Guest: Marcin Tyburski, SPOC CEO
So.... How much does it cost❓ The question that we all have on the tip of our tongoues. In this episode, Marcin Tyburski and Marcel speak about money. You will find out how to be prepared and what information is crucial when purchasing ServiceNow licenses. They explain the licensing model and what stands behind this (some may say it is complex and complicated) process.
💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩
🔗 Wh...2023-11-1447 min
ServiceNow Pilots by SPOCCoffeeNow#2 - The Power of Gen AI in ServiceNow Vancouver ReleaseHost: Adam Bernas, Certified Master Architect at SPOC
With its revolutionary Gen/AI features, ServiceNow Vancouver release stands out in the constantly changing technological landscape. We continue exploring the growing importance of Generative AI.
💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩
🔗 [WEBINAR] Unlimited possibilities of Predictive Intelligence and AI: https://www.youtube.com/watch?v=ys9R-f2H33g
🔗 How do I get started with PI?: https://www.spoc.eu/blog/how-do-i-get-started-with-predictive-intelligence/
🔗 Busting the 6 myths around ServiceNow Predictive Intelligence: https://www.spoc.eu/blog/busting-the-six-myths-around...2023-11-0831 min
ServiceNow Pilots by SPOCCoffeeNOW#1 - The Power of Gen AI in ServiceNow Vancouver ReleaseHost: Adam Bernas, Certified Master Architect introduces the CoffeeNow series
💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩
🔗 [WEBINAR] Unlimited possibilities of Predictive Intelligence and AI: https://www.youtube.com/watch?v=ys9R-f2H33g
🔗 How do I get started with PI?: https://www.spoc.eu/blog/how-do-i-get-started-with-predictive-intelligence/
🔗 Busting the 6 myths around ServiceNow Predictive Intelligence: https://www.spoc.eu/blog/busting-the-six-myths-around-servicenow-predictive-intelligence/
🌐 Connect with us:
LinkedIn 👉 / spoc-servicenow-elite-partner
TikTok 👉 / spoc_servicenow
Instagram 👉 / spoc_servicenow
2023-11-0828 minServiceNow Pilots by SPOCEp.1 What is ServiceNow?Host: Marcel Sowiński, Customer Success Manager at SPOC
Guest: Marcin Tyburski, SPOC CEO
The 1st Episode - it couldn't have been any other start than: What is ServiceNow? ❓ During this episode, Marcin Tyburski and Marcel explain the value of the Platform and how it may help your organization.
💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩
🔗 What is ServiceNow and what does it do?: https://www.spoc.eu/blog/what-is-servicenow-and-what-does-it-do/
🔗 How much does ServiceNow cost?: https://www.spoc.eu/blog/how-much-does-ser...2023-10-3149 min
ServiceNow Pilots by SPOC[Webinar recording] Unlimited possibilities of Predictive Intelligence and AIExceptional episode - recording of a webinar conducted - 3 ways to improve your ServiceNow Platform usability.
Predictive Intelligence is an artificial intelligence (AI) technology that works hand in hand with your employees to accurately automate repetitive decisions, provide relevant contextual content, and uncover hidden insights in real-time. ServiceNow Virtual Agent and ServiceNow Performance Analytics are part of Now Intelligence — a native set of AI and analytics capabilities on the Now Platform.
Watch practical examples and go through the process on our platform. You will learn how to:
calculate capacity for your organisation, based on past data,
plan your bu...2023-10-2459 min
ServiceNow Pilots by SPOC[Webinar recording] Service Portal UX traps
Exceptional episode - recording of a webinar conducted - 3 ways to improve your ServiceNow Platform usability.
„I use the portal because I have to, not because I want to” – do you think so about your platform? Have you heard that from your employees? It’s time to change that. In our webinar, you will learn how UX/UI affects the usability of the platform.
What we’ll talk about:
how to simplify the ticketing process to make it as smooth as online shopping
communication with users – how to keep it human-to-human
generic interface vs personalisation – h...2023-10-2352 minServiceNow Pilots by SPOCServiceNow Pilots - pilot🎙Welcome to the podcast, the ultimate destination for all things related to ServiceNow! I'm Marcel, a huge technology and Star Wars fan, and apparently your host.
A bit about me: I am a professional Customer Success Manager at SPOC where I work closely with our clients and future partners every day. Having participated in countless meetings, project kick-offs and presales activities I have a pretty good idea of clients' goals but what’s more important their challenges. This brought me to the point where I decided to start a series of podcasts.
Now, let's face it—there's a...2023-10-1601 min