Shows
Grow My Salon Business Podcast305 Behind the Numbers: What Salon Data Is Telling Us with Sam KendallIn this week’s episode, I’m joined by Sam Kendall, CEO of SalonIQ, one of the UK’s leading salon software companies. I always enjoy conversations with tech providers because they see real data, and that means real insights into what’s happening inside salons across the industry. Sam and I talk about AI, automation, online booking, the shift towards self-employment, and the surprising number of salons still not using salon management systems.We also dive into the trends SalonIQ is seeing in average bill size, rebooking, client retention, and retail sales. Plus, we explore how soft...
2025-07-2242 min
SalonIQAI, Self Service & Robots - what does this mean for our industry?
Welcome to today's episode where we dive into the fascinating world of AI, self-service technologies, and robots. Today, we are exploring what these innovations mean for consumers, businesses, and how these could transpire into the Hair & Beauty industry
2024-09-0709 minSalonIQExpert Salon Owner shares their success stories on motivating your teamJoin us for an inspiring episode as we sit down with Kimberley, an accomplished salon owner who has mastered the art of team motivation. Discover practical tips and heartfelt stories that will elevate your leadership skills and invigorate your team's performance.
Key Highlights:
Building a Positive Culture: Learn how to cultivate a supportive and creative work environment.
Motivational Techniques: Explore proven strategies to keep your team engaged and motivated.
Overcoming Challenges: Hear real-life stories of triumph over common salon industry hurdles.
Leadership Insights: Gain valuable wisdom on becoming a more effective and approachable leader.
Tune in f...
2024-08-1923 minSalonIQSizzling Summer Salon Strategies
Join us as we dive into Sizzling Summer Salon Strategies. As the summer heats up, so does the competition. Discover innovative marketing campaigns that will not only attract clients to your salon but also keep them coming back.
2024-07-2805 minSalonIQThe Virtual Vanity: Enhancing Salon Visibility OnlineThe Importance of an Online Presence for Salons: Insights from Sam and Cara. In today's digital age, establishing an online presence is crucial for the success of any salon business. Sam, our COO, and Cara, our Operations Manager, share their insights about the transformative impact of being online.
2024-07-2308 minSalonIQWhat have salons been doing during lockdown?We speak with our special guest Cara who is an educator at SalonIQ.
Cara has been at the forefront of working and helping many, many Salon Owners during the pandemic of Covid-19 and lockdown.
Cara gives her view on what salons have been doing during this time as well as a little personal tip which we love, listen to find out more!
2021-02-0907 minSalonIQAmazing start to 2021 despite Covid-19How many times have you heard the saying, life is what you make it?
I know I have heard this so many times, but only recently has the true meaning of this statement really meant something to me.
Listen to SalonIQ's amazing start to 2021...
2021-02-0305 minSalonIQPrepare to end 2020 with a bangYes 2020 has ben a very different year but that doesn't mean to say we can't have a great Christmas.
If you haven't done so already now is the time to plan, plan your rosters, party packages (albeit virtual parties) and much much more!
2020-10-2018 minSalonIQAre you reaching out to your clients?What is your retention percentage?
If you don't yet know then you could be missing out on looking after your existing clients.
This episode looks at a sequence of SMS and emails that truly work and are working right now for many salons using SalonIQ.
2020-10-0609 minSalonIQManage your cancellations the right wayOur latest podcast talks through the various ways you can manage your cancellations during lockdown.
We may not have the green flag right now to re-open our doors however, you can certainly start planning for it to ease the pressure a little when you do re-open.
Editorial and video also available on this subject here -> https://saloniq.com/managing-your-cancellations/
2020-04-1708 minSalonIQChristmas checklist is at the ready...Do you want the busiest Christmas you have ever had?
If your answer is yes then you need to listen to this Podcast to make sure you have everything covered and more!
2019-11-0114 minSalonIQWhere Have They Gone?I'm sure you are like me in that if something isn't written down or you do not get a reminder there is a chance you will forget?
This episode takes you through clients that you have looked after in the last 6 months and what you should do to get them into the salon for the last quarter of 2019
2019-09-2306 minSalonIQAre You Working 40+ HoursIf this is you, then you need to re-think...
Christmas is fast approaching now we are on the later part of this year, so no doubt you will only be working more and more hours over the festive season.
Be prepared this Christmas and try not to burn yourself out.
This episode talks you through what you need to think about when it comes to your salon opening hours and team rosters...
2019-09-1608 minSalonIQGive Your Clients The Choice...Online bookings are a MUST...
Did you know 33% of your clients book online when you are closed! (At time of writing)
And that number is only going to increase more and more as time goes on.
This Podcast is a must to listen to, it focuses on online bookings for Christmas however the information in this episode really should be standard through out the whole year.
A MUST LSTEN TO
2019-09-0910 minSalonIQGet Your Shopping On...There is nothing better than getting everyone together and getting into the festive spirit.
A Christmas shopping event for your clients can be what it takes to kick start your Christmas sales.
Why not get your local businesses involved too, listen to this podcasts to find out all the details of this great Christmas event that you can do in your salon too!
2019-09-0210 minSalonIQHair and Beauty Events in 2019October and November are always busy times for us in the industry with lots of salon events and awards happening.
From Salon international to Business counts and NHF awards to name a few.
Take a listen on this podcast to find out about the dates of certain events
2019-08-2803 minSalonIQCan you live the dream at the age of 21?What is the dream? I guess you'd get a different answer depending on who you ask, right?
What does a work/life balance really mean?
Life can be difficult for both the old and the young.
We get a little insight into how Karen who is 21 years old manages the balance her way.
2019-07-2406 minSalonIQHow Would You Look After 1,200 Clients?1,200 clients and a support team with 1 goal...to do their best - how would you plan, manage and organise your day?
2019-07-0305 minSalonIQWhere are you right now?Now that's a question...but can you answer it straight away. Where are you right now in your mindset?
This Podcast breaks down the 3 main areas of mindset;
1. Technician - Doing the job
2. Manager - Ensuring the job is getting done
3. Entrepreneur - Research's the industry, finding out what's going on out there
Wheredo you fit in right now? Maybe you could say that you are doing all 3 but more than likely running around like a headless chicken and spreading yourself too thinly.
I'd love to know h...
2019-06-2707 minSalonIQWhy do you get out of bed in the morning?So today we have focused on your Purpose, Vision and Mission.
It can seem a very daunting topic, however one that is so important and could see you make or break.
Purpose - What is your purpose? Why do you do what you do?
Vision/Mission - Both of these can overlap but are just as important as one another.For your vision you need to thin BIG. Vision is your goal, it is your statement of what you want and what you are aiming for. Your mission statement supports your vision.
D...
2019-06-2505 minSalonIQDo You Want To Earn More?We have a special guest Karen who is our Credit card integration specialist at Salon iQ.
Karen has worked with Salon Owners to ensure their card machine is working as best it can for them, as well as keeping the rates down that they pay to accept card payments from clients.
Watch our short video here - Credit card Integration
What are the benefits of having your card machine integrated with Salon iQ?
How easy is it?
How long does it take?
All these questions and more ar...
2019-06-1408 minSalonIQSpecial Guest Cara Joins Us TodaySo who is Cara?
What does she do?
What's her background?
We find out a little more about our wonderful educator Cara from starting off as an assistant learning the trade to coaching teams at Carphone Warehouse and now she sees herself on the road helping Salon Owners run their business more smoothly, taking away the everyday stresses with the help of easy to use salon software.
2019-06-1314 minSalonIQLondon to ManchesterAn early morning start with a trek under the streets of London, then onto Virgin to the city of Manchester.
It's amazing how much work you can get done when others no your are busy, although it was 7 hours of travelling to get to a meeting it was 7 hours of travelling well spent.
Wifi connection and Starbucks coffee in hand what more could you ask for?
2019-06-1207 minSalonIQHow Much Of Salon iQ Are You Using?We all have good intentions to make that call and learn a little more about a certain topic. However getting round to it sometimes just takes forever or doesn't even happen.
That's OK, life does get in the way.
Account reviews do not need to be stressful or long winded - here at Salon iQ we make them easy and focus on the areas you want to talk about.
If there is something we feel you are missing that could have a big impact on the results you are getting from your Salon S...
2019-05-1606 minSalonIQAre Salon Online Bookings Increasing?26% of bookings are made when your salon is closed. True or False?
Do you offer your clients to book appointments in your hair and beauty salon when you are closed?
2019-05-1304 minSalonIQHow Many Clients Do You Need?To keep your salon consistent without declining in client numbers and without any growth - how many clients do you need in your salon each week/month?
You may be surprised at the answer - listen to the Podcast to find out.
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We went live with our webinar today on the Hub and have already had some great feedback, did you register and watch? If you missed it don't panic, will tell you how to watch it.
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Apple or Pear? It's definitley Apple but with non existent customer service...
2019-05-1313 minSalonIQShould You Have A Salon Booking App?Booking Apps' are the way forward when it comes to making reservations whether that be for hotels, restaurants or hair and beauty appointments.
At Salon iQ we create Salon App's designed to suit and show off your salon. Plus you can decide if you want your clients to also purchase gift cards, make deposits and track loyalty points on the App.
In this Podcast Rhea our App Guru tells us a little more about your booking app.
2019-05-1006 minSalonIQPlanning For A Successful MonthI was finding that I didn't even have the time to plan, let alone plan for it to be successful.
How do you plan for a successful month? Do you just have your fingers an toes crossed and hope for the best?
2019-05-0805 minSalonIQDo You Offer 5* Customer Service?In this episode I discuss my experience with customer service that I had today and how I was encouraged to go else where...but why?
Customer service - how do you compare?
Do you go the extra mile?
Are you willing to help your clients when they have an enquiry?
2019-05-0808 minSalonIQDelegation...Good or Bad?Delegation can be a tough thing but the best thing when done right.
It takes time to let go of certain tasks but if it means getting the job done then why wouldn't you?
2019-05-0106 minSalonIQOverwhelmed Or UnderwhelmedA day at Buxted Hotel with action coach planning our next 90 Days is the perfect day for me...
2019-04-2705 minSalonIQSnowblind...Recruitment - Potential employees not turning up for trades tests - How do you find aiming team members for your Salon?
When did you last have a good look around your salon and actually notice the smaller things that you perhaps wouldn't notice nut someone walking into your salon for the first time would?
2019-04-2707 minSalonIQEducation, Frustration and The M25Yes the frustration of ensuring our education is spot on is real...
Do you feel the same as me being sandwiched between two lorries on the M25...I hate it!
2019-04-2707 minSalonIQA Good Day In The OfficeA pretty good day in the office - organise chaos and prepping for planning...if that makes sense!
2019-04-2303 minSalonIQA Creative Day In The SalonA creative day in the salon and do you feel like a counsellor sometimes?
What do you talk about with your clients?
Do you always try to ensure the topic of the conversations is on hair and beauty or do you talk about their personal lives?
Colour Phlex have you used it?
2019-04-2303 minSalonIQSalon Membership PlanDo you run a salon membership plan already?
They are such a great idea with many benefits for both Salon Owners and our clients.
Take a listen to this podcast now to find out some more...
2019-04-2311 minSalonIQLettuce And Hair Is There A Connection?Lettuce and Hair is there a connection or have I gone mad? I know it sounds crazy, right? You have to listen to this Podcast to find out more. and decide for yourself!
A membership area within Salon iQ...hmmm?
Instagram followers and social media, what is in front of you right now that will get you results - don't reinvent the wheel
2019-04-1711 minSalonIQContact Details on the HubWe have now added a contact form for Salon Owners - having this form complete allows us to contact you when we need to.
It could be on our latest new features we have developed for you, industry news or notes of the next release.
PLUS
How would you like an email once per week directly to your inbox giving you key information about your salons perforce for the week and the forecast for the week ahead? Listen now...
2019-04-1703 minSalonIQHello MondaySo as you know being a business owner or manager a day off doesn't really exist.
You are always needing to be on the end of the phone or keeping on top of emails that ping in your inbox throughout the day.
In this episode I talk about planning my week ahead a little more plus how my constant urge for learning has involved me carrying books with me where ever I go.
2019-04-1609 minSalonIQPlanning For My Next WeekTime management is something we all struggle with and something we can always continually learn and improve on.
I have come to the conclusion that one single person such as you or me can not do EVERYTHING. Delegation is so important when it comes to moving your salon business forward and getting the job done in a. good time frame.
Do you prepare for your following week ahead at work? Or do you just see what happens?
2019-04-1605 minSalonIQA Day In The Life Of...From working every single Saturday for the last 16 years since I left school to now wondering what to do with my time on a Saturday has left me feeling a little lost.
In this episode I put forward the question to all Salon Owners and Salon Managers and ask how you managed the transition of spending less time in the salon as a hair stylist / beauty therapist.
2019-04-1605 minSalonIQAn eye opener in salon todayI did not think I'd have such. realisation today on the reports Salon iQ offers to all our salons.
Having salons ourselves I thought we had everything in place when it came to reporting, I couldn't have been more wrong!
2019-04-1606 minSalonIQSalon LifeWhat is it like juggling all tasks when you have limited time in your hair and beauty salon?
Getting my head down and welcoming all our guests into the salon is my main goal for a Thursday.
Catching up on admin and paying bills is also a Thursday goal in-between the gaps of quiet times.
However when you have multiple projects on the go and are super passionate about your job things can become challenging.
2019-04-1610 min