Shows
Dental Drills BitsBreaking Down Walls: Communicating Without ConflictIn this episode of Dental Drill Bits, Dana and Sandy dive into one of the most challenging scenarios in any dental practice—when a team member refuses a task that's part of their role. Inspired by a real Dentaltown post, Sandy breaks down what's really behind these moments, from unclear expectations and lack of training to blurred lines of authority. She shares how leaders can respond calmly, communicate clearly, and reset accountability without damaging trust. Dana adds perspective on balancing empathy and authority, and how understanding communication styles can help prevent tension before it starts. To...
2025-11-0325 min
Dental Drills BitsThe Pulse of the Practice: Balancing Team Energy and Measurable SuccessIn this episode of Dental Drill Bits, Dana and Sandy discuss the importance of measuring team energy and performance metrics in dental practices. They emphasize that while patient care is paramount, tracking statistics can enhance care quality and team morale. The conversation explores the concept of buy-in from team members, the significance of accountability, and how metrics can serve as tools for improvement rather than judgment. The episode concludes with actionable steps for practices to foster a positive culture through measurement and celebration of achievements. takeaways Your team's energy is crucial for productivity. Statistics can enhance patient care, not detract...
2025-10-2025 min
Dental Drills BitsWhen Negativity Spreads: How Complaining About Patients Hurts Your Practice Culture💡 Episode Summary: In this week's episode of Dental Drill Bits, Dana Pardue and Sandy Pardue tackle a topic every dental team faces but rarely talks about — complaining about patients. What starts as harmless venting can quietly poison your team's morale and even drive productivity down. Dana and Sandy unpack how negativity spreads through emotional contagion, why gossip never stops at patients, and how leaders can recognize when venting has crossed into toxicity. Sandy shares real-world examples from decades in consulting — from Dentaltown discussions to lessons learned working alongside Dr. Westerman — revealing how great teams turn patient frustrati...
2025-10-1330 min
Dental Drills BitsNavigating the Complexities of Hiring Associate Dentists Episode Summary: In this episode, Dana Pardue Salisbury and Sandy Pardue unpack one of the most complex topics in dentistry: hiring an associate dentist. From knowing when your practice is truly ready to bring on another provider, to understanding why most associateships only last one to two years, this conversation blends humor, real-world stories, and practical numbers. You'll hear how culture, contracts, and communication can make or break the associate relationship—and how to avoid costly mistakes that so many practice owners make when expanding their teams. 💡 Key Takeaways Don't hire on a hun...
2025-10-0627 min
Dental Drills BitsRants, Reflections, and Real Customer Service LessonsEpisode Summary This week on Dental Drill Bits, Dana and Sandy open up about real-world customer service experiences that prove just how important it is to put yourself in the patient's shoes. Dana kicks things off with her eye doctor visit, from tiny-font registration forms to confusing waiting rooms and perfume-passing that crossed the line. She then shares what her tire appointment taught her about easing patient anxiety and making sure customers leave with confidence. Sandy brings her own story to the table about trying to buy fireplace logs, only to be talked out o...
2025-09-3027 min
Dental Drills BitsHiring Series: The Job Offer PlaybookIn this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury continue their step-by-step Hiring Series with one of the most sensitive and risky steps: the job offer. Too many dental practices skip this or handle it haphazardly, leaving themselves open to misunderstandings, legal trouble, and even losing great candidates. Sandy and Dana walk you through why offer letters matter, what must be included, and how to avoid turning them into binding contracts. From conditional vs. unconditional offers, to pay pitfalls (why you should never state an annual salary), to the benefits and reporting...
2025-09-2226 min
Dental Drills BitsHiring Series: Don't Skip This Step—Reference Checks That MatterIn this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury continue their step-by-step Hiring Series with a focus on reference checks. Too many dental practices skip this step because it feels awkward or unnecessary, but failing to do so can cost you money, morale, and even legal trouble. Sandy and Dana share true stories from the field (including embezzlement cases that could have been avoided), compliance tips that keep you safe, and the exact questions that reveal whether your next hire is reliable or risky. From separating personal vs. professional references to knowing what you c...
2025-09-1524 min
Dental Drills BitsFrom Sucktember to Success: How to Save Your SeptemberIn this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury tackle one of the most dreaded times in the dental calendar: "Sucktember." As kids go back to school and cancellations rise, many practices see their production slump, but it doesn't have to be that way. Sandy shares why mindset matters more than market trends, how to uncover hundreds of patients hiding in your own software, and why reactivation projects can both fill your schedule and boost team morale. From calling patients who haven't been in for years to creating fun staff incentives, you'll discover proven...
2025-09-0216 min
Dental Drills BitsHiring Detour: How Culture Shapes Every HireIn this episode of Dental Drill Bits, Dana Salisbury and Sandy Pardue discuss the challenges of hiring and retaining new employees in dental practices. They explore the reasons behind high turnover rates, the importance of effective onboarding, and creating a welcoming workplace culture. The conversation emphasizes the need for structured training plans and the impact of workplace bullying on employee retention. The hosts also highlight the financial costs associated with poor hiring practices and the significance of enhancing the candidate experience. Key Takeaways Stop blaming the applicant and look at your own processes Onboarding is crucial...
2025-08-2528 min
Dental Drills BitsHiring Series: Interview Techniques that WorkIn this episode of Dental Drill Bits, hosts Dana Salisbury and Sandy Pardue go beyond the surface of the interview process to reveal the deeper intentions that should guide your hiring conversations. Whether you are fresh out of dental school or a seasoned practice owner, this conversation will help you build a more intentional, compliant, and effective approach to interviewing. Sandy and Dana share real world examples, cautionary tales, and the subtle cues they watch for that a resume will never reveal. They cover how to avoid common pitfalls like skipping the interview entirely, how to keep...
2025-08-1833 min
Dental Drills BitsHiring Series: Hiring Efficiently with a Group InterviewEpisode Description: In this episode of Dental Drill Bits, Dana Salisbury and Sandy Pardue continue the Hiring Series with a proven time-saving strategy: the group interview. Sandy shares her step-by-step process for getting every qualified applicant in front of you at once, identifying the best candidates quickly, and avoiding the weeks-long cycle of one-on-one interviews. From creating the right environment, using a "plant" in the room, and testing retention skills, to gracefully dismissing non-hires, this episode is packed with actionable tips to streamline your hiring process and build a stronger team—fast. What You'll Learn in...
2025-08-1137 min
Dental Drills BitsPlan Forward: A Smarter Alternative to InsuranceExploring Dental Membership Plans: A Smarter Alternative to Insurance In this episode of Dental Drill Bits, Dana Salisbury and Sandy Pardue are joined by Meg Lohman from Plan Forward to unpack why in-house membership plans are becoming a go-to solution for dental practices looking to grow and better serve their patients. They discuss how these plans help identify patients who are overpaying for insurance, simplify preventive care, and strengthen patient loyalty. The trio also explores the power of proactive marketing and the importance of educating patients ahead of open enrollment season. Whether you're new to m...
2025-07-2838 min
Dental Drills BitsMarketing Your Practice to Top TalentEpisode Summary: In this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury tackle one of the most underestimated tools in the hiring process—your job ad. They explain why hiring should be treated like a marketing campaign and how your job postings either attract or repel the very people you are trying to hire. From crafting compelling headlines and utilizing creative job titles to understanding hiring psychology, Sandy and Dana share strategies to elevate your job ads and recruit with intention. They also explore the power of nontraditional hiring sources and the importance of...
2025-07-2131 min
Dental Drills BitsJob Descriptions Might Be Costing You Great Hires (Part 3: Creating Job Descriptions)Episode Summary: In this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury explore the often-overlooked power of a well-crafted job description. They explain why generic or outdated descriptions can set your practice up for failure—creating confusion, legal risk, and missed hiring opportunities. You'll learn what must be included, how to stay compliant, and why being transparent about your expectations (including physical demands and performance metrics) is key to attracting the right candidates. If you're serious about improving your hiring process and retaining top talent, this conversation is a must-listen. Takeaways: Job...
2025-07-1428 min
Dental Drills BitsWhy Working Interviews Don't WorkIn this episode, Sandy Pardue kicks off a powerful conversation about the most overlooked step in fixing front desk chaos: assessing your team's current morale, mindset, and motivation. Before you implement new systems or pile on training, you've got to address the emotional temperature of your practice. Is your team ready for change? Or are they quietly resisting it? Sandy lays out practical ways to reframe, re-energize, and reset expectations—ensuring your next move is a lasting one. If you want real ROI from your front desk, start here. What You'll Learn: Why mo...
2025-07-0720 min
Dental Drills BitsThe Truth About Dental MarketingWhat if your marketing isn't the problem—but your expectations are? In this episode, Dana and Sandy welcome Grace Rizza, the powerhouse behind Identity Dental Marketing, to break down why most dental campaigns fall flat—and what actually works. From unethical agencies to underfunded ad budgets, Grace unpacks the truth most marketers won't say out loud. If you've ever felt burned by a marketing agency, overwhelmed as a startup, or scared to go fee-for-service—this one's for you. You'll learn how to: ✅ Spot the difference between strategic marketing and expensive guesswork ✅ Avoid wasting th...
2025-06-2338 min
Dental Drills BitsHiring or Hustling Backwards? (Part 2: Leadership, Metrics & the True Cost of Delay)Hiring is never just about plugging a hole. It's a strategic leadership move—and when rushed or mismanaged, it can quietly sabotage your entire practice. In Part 2 of the Hiring Series, Dana and Sandy dive deep into what happens between identifying a hiring need and getting the green light to bring someone on board. From pecking orders to prep work, leadership courage to legal compliance, they unpack everything you should have in place before you hit "post job ad." They also share formulas and benchmarks to help you bring data—not just emotion—into your hiring...
2025-06-1626 min
Dental Drills BitsHiring or Hustling Backwards?A growing team sounds like success, but adding the wrong hire too soon can wreck morale, raise overhead, and increase chaos. In this kickoff to the Hiring Series, Dana and Sandy break down how to assess whether your practice truly needs to hire or if it's time to get serious about systems, training, and communication first. They walk through real-world scenarios (yes, including a team walking out!) and offer tools to help you make strategic hiring decisions instead of emotional ones. You'll learn how to: ✅ Recognize signs of burnout and bottlenecks ✅ Use pati...
2025-06-1125 min
Dental Drills BitsMeetings That Matter: Turning Staff Time Into Practice PowerA dental team without effective meetings is like a GPS with no signal—lost, frustrated, and going in circles. In this episode, Dana and Sandy dive into the often-overlooked power of consistent, structured team meetings. From setting agendas and reviewing stats to celebrating birthdays and avoiding gum-chewing drama, they lay out the exact formula for turning "just another meeting" into a high-impact tool for team alignment, accountability, and growth. This episode is inspired by a post in the Dental Drill Bits Facebook Group (thanks, Heather!), and it answers all your questions about frequency, timing, food, an...
2025-06-0327 min
Dental Drills BitsMarketing Can't Save You From a Bad Phone Call You can have the best marketing strategy in the world, but if your phone skills are lacking, patients will walk. In this episode, Dana and Sandy get real about what happens when dental teams unknowingly drive callers away with poor phone habits, disconnection, or defaulting to "no." They walk through mystery shopper call examples, red-flag language to avoid, and the mindset shift every front desk team member needs to convert, not repel, new patients. This one's packed with real talk, laugh-out-loud stories, and practical ways to be the cheerleader your practice needs. You'll...
2025-05-2627 min
Dental Drills BitsScoreboard Success: 10 Front Desk KPIs That Drive ProductionWe're diving into a topic that separates struggling practices from high-performing ones—your front desk metrics. Dana and Sandy break down the most important KPIs your admin team should be tracking daily, weekly, and monthly. Spoiler alert: if you're not measuring it, you can't manage it! Whether you're brand new to tracking stats or need a refresh to re-energize your team, this episode gives you simple, actionable ways to bring structure and accountability to your schedule, collections, and patient flow. You'll learn how to: ✅ Track leading and lagging indicators ✅ Set realistic goals that d...
2025-05-1938 min
Dental Drills BitsMaking Membership Work: Clearing Up some of the Myths and Why It's Reshaping DentistryMembership Plans That Work: What Compliance Really Looks Like Dental membership plans aren't new—but compliance around them is becoming more critical than ever. In this episode of Dental Drill Bits, Sandy and Dana are joined by Jane Levy, Co-founder and CEO of Plan Forward, to uncover how in-house dental plans can boost treatment acceptance, increase loyalty, and help practices navigate the complex world of legal compliance. They discuss real-world misconceptions, why membership plans aren't just for fee-for-service practices, and how the right tools (and the right vendor) make all the difference. Jane also sh...
2025-05-1228 min
Dental Drills BitsLonely at the Top, Leading with Authority (Even When You're Friends)We're diving into a topic many practice managers quietly struggle with—what happens when your team feels more like friends than employees? Dana and Sandy tackle a heartfelt listener question: "How do I manage a team I've been friends with for years?" Whether you were promoted from within, or made the mistake of hiring a friend, this episode will help you maintain professionalism without sacrificing connection. You'll learn how to: Lead with warmth while keeping your edge Set clear boundaries and expectations Avoid favoritism and cliques Stay approachable without lo...
2025-05-0525 min
Dental Drills BitsVacation-Proofing Your TeamVacation-Proofing Your Team Episode Description Taking time off as a dental professional shouldn't leave you stressed out or worried about what's happening back at the office. In this episode of Dental Drill Bits, Sandy and Dana break down how to set your team up for success before you leave—so you can truly unplug. They cover real-world strategies to vacation-proof your practice, from setting department-specific goals to sending advance memos, and even encouraging team members to take ownership of their responsibilities. Plus, they tackle the big one: why showing trust in your team matters more th...
2025-04-2823 min
Dental Drills BitsGossip at Work: The Hidden Cost of ChatterGossip at Work: The Hidden Cost of Chatter Dental Drill Bits with Sandy Pardue and Dana Salisbury Gossip at Work: The Hidden Cost of Chatter 0:00 Episode Description Gossip may seem like harmless chatter, but it has the power to erode trust, damage morale, and derail productivity in your dental practice. In this episode, Sandy and Dana tackle the tough topic of workplace gossip—what it sounds like, why it spreads, and how to stop it before it takes a toll on your culture and your team. From NLRB rules to real-life consulting stories, they share pr...
2025-04-2130 min
Dental Drills BitsThe Down Economy: Prepared Not PanickedWhen the economy starts to shake, most dental practices start to shrink. But Sandy says now is the time to lean in and level up—and she's sharing exactly how to do it. In this episode, Dana and Sandy break down what it takes to recession-proof your practice before anything happens. From tightening your finances to training your team, maximizing re-care systems to building patient loyalty, this episode is your no-fluff guide to keeping treatment plans up—even when wallets are down. Whether you're nervous about the future or just want to boost production now, this...
2025-04-1427 min
Dental Drills BitsOne-on-Ones Part 2: Keeping Your Dental Team Aligned & EngagedEpisode Summary: This week, Sandy is fresh off an energizing Front Desk Pro seminar in Burbank, California—and she's bringing the heat! Dana and Sandy dive deep into a topic that every dental practice owner and manager needs to master: employee one-on-ones. From handling raise requests to increasing team engagement and reducing turnover, this episode is packed with real-world strategies and scripted verbal skills you can use right away. Sandy shares how acknowledgment and structure transform the culture of a practice, while Dana brings in heartfelt reminders of how leadership impacts lives beyond the workplace. Whether yo...
2025-04-0829 min
Dental Drills BitsOne-on-Ones: Keeping Your Dental Team Aligned & EngagedWant to retain great employees and build a team that runs like a dream? It all starts with one-on-one conversations that count. In this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury share how regular one-on-one meetings can transform your culture, boost accountability, and keep your team growing in the right direction. They break down the timing, tools, and tone of a successful one-on-one—plus how to turn them into growth opportunities, not gripe sessions. If you want more engagement and less drama in your dental office, start here. What You'll Learn:
2025-03-3123 min
Dental Drills BitsThe Hygiene Appointment Fix Is your hygiene schedule disappearing before your eyes? You're not imagining it! No-shows, last-minute cancellations, and poor confirmation strategies can leave your hygiene team scrambling and your bottom line suffering. In this episode of Dental Drill Bits, Sandy Pardue and Dana Pardue Salisbury break down why hygiene schedules fall apart—and how to fix it for good! From smarter pre-scheduling to foolproof confirmation techniques, they're sharing real-world solutions to keep your chairs full and your patients accountable. What You'll Learn: ✅ The #1 reason why hygiene schedules collapse before your eyes ✅ How pre-scheduling the wrong pa...
2025-03-2421 min
Dental Drills BitsRing, Ring! Mastering the First Impression – Live Call Analysis📢 Episode Title: "Ring, Ring! Mastering the First Impression – Live Call Analysis" 🎙 Episode Description What happens when a potential patient calls your dental office? That first impression can make or break their decision to schedule an appointment. In this episode of Dental Drill Bits, Sandy Pardue and Dana Pardue Salisbury analyze a real call from a dental practice, breaking down what worked, what didn't, and how small tweaks can dramatically improve conversion rates. Listen in as they share pro tips on phone etiquette, tone, and the must-have scripts that turn callers into lifelong patients. ✅ What You'l...
2025-03-1722 min
Dental Drills BitsToo Sick to Work? Managing the Unexpected AbsenteeEpisode Description Unexpected call-outs can throw your dental practice into chaos—but they don't have to! In this episode of Dental Drill Bits, Sandy Pardue and Dana Pardue Salisbury break down how to create an attendance culture that keeps your team accountable without being rigid. They'll share real-world strategies for managing sick calls, setting clear attendance policies, and keeping your team engaged. What You'll Learn: ✅ How to prevent a culture of absenteeism from spreading in your practice 🚫 ✅ The importance of direct communication about attendance expectations 🗣️ ✅ Why texting in sick is a problem—and how...
2025-03-1020 min
Dental Drills BitsInterviewing for the Right HireHiring is one thing—but the interview process is where you make or break your chances of getting the right person. In this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury share expert strategies to help you conduct interviews with confidence, ask the right questions, and avoid costly hiring mistakes. What you'll learn: ✅ The difference between situational vs. behavioral interview questions—and why both matter 🎯 ✅ Why working interviews are a legal and financial risk you shouldn't take 🚫 ✅ The must-ask questions that reveal a candidate's true communication skills and work ethic 💬 ✅ How to use group intervie...
2025-03-0327 min
Dental Drills BitsFinding the Right Candidate Finding the Right Candidate Hiring the right person for your dental practice can feel like searching for a unicorn—but it doesn't have to be! In this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury dive deep into how to attract and hire top talent for your dental practice without the frustration. What you'll learn: ✅ Why a strong job ad is your first (and biggest) hiring tool ✍️ ✅ How to attract working professionals instead of job hoppers 💼 ✅ The balance between experience, attitude, and coachability ⚖️ ✅ Why phone screenings matter—and what to listen for 📞 ✅...
2025-02-2420 min
Dental Drills BitsFront Desk Chaos to ClarityFront Desk Chaos to Clarity Episode Description: In this episode of The Dental Drill Bits Podcast, Sandy and Dana tackle one of the biggest front desk challenges in dental practices—how to maintain consistency and organization when multiple team members rotate through the same position. 🔄 One doctor from the Dental Drill Bits Facebook group asked: How do I streamline communication and documentation when different front desk employees work on different days? Sandy and Dana break it all down, sharing real-world strategies to bring clarity and structure to the front office. They discu...
2025-02-1721 min
Dental Drills BitsDo You Really Need an Office Manager?Episode Title: Do You Really Need an Office Manager? Episode Description: In this episode of The Dental Drill Bits Podcast, Sandy and Dana tackle one of the most common dilemmas for dental practice owners—Do you really need an office manager? 🤔 Hiring an office manager can seem like the perfect solution to reducing stress and improving operations, but without a clear role definition, it can create more challenges than solutions. In this episode, they break down when an office manager is truly needed, what skills are essential for success, and whether team leaders might...
2025-02-1027 min
Dental Drills BitsMastering Onboarding for a Thriving Dental PracticeEpisode Title: Mastering Onboarding for a Thriving Dental Practice Episode Description: In this episode of The Dental Drill Bits Podcast, Sandy and Dana dive into the make-or-break process of onboarding new team members in a dental practice. A strong onboarding system not only prevents turnover but also sets the stage for a thriving team culture and long-term success. 🚀 They share real-world experiences, practical strategies, and actionable steps to ensure new hires feel welcomed, supported, and set up for success from day one. Key Takeaways: ✔ The biggest onboarding mistakes that lead to ea...
2025-02-0323 min
Dental Drills BitsWasted Time, Open Time, and Maximizing Your ScheduleEpisode Title: Wasted Time, Open Time, and Maximizing Your Schedule Episode Description: Welcome to another exciting episode of Dental Drill Bits! This week, Sandy Pardue is joined by a very special guest—Dana Pardue Salisbury, the original co-host and HR business professional. Together, they kick off the new season with a deep dive into one of the most critical topics for dental practices: managing open time in your schedule. Discover actionable tips to identify, track, and eliminate wasted time in your practice. Whether you're dealing with broken appointments, patient no-shows, or underutilized slots, this ep...
2025-01-2720 minDental Drills BitsRerun Gold: How to Handle Unauthorized Overtime with Your EmployeesThis is a question Sandy Pardue gets quite often in her events, so we decided to cover it here! Here are a couple things you want to do: You need a time clock software. (Sandy recommends a software) Don't give everyone access to change their time clock. Create a policy, and be super specific in this policy. (Sandy gives us great examples). What to say if someone still violates the policy? (Sandy provides us with what to do, a script, and how many times should we allow it).
2025-01-2217 minDental Drills BitsNavigate No-Shows: Proven Scheduling Techniques You NeedAre broken appointments disrupting the flow of your dental practice and impacting your bottom line? In this episode of Dental Drill Bits, Michael and Sandy dive deep into a chronic challenge faced by many dentists: managing broken appointments. Sandy, drawing from her wealth of expertise, sheds light on effective strategies to tackle this issue head-on. She discusses how proper appointment confirmations can make all the difference and shares her sharp observations on recognizing patterns that often lead to last-minute cancellations. Sandy stresses the imperative of clear and consistent communication as well as the establishment of...
2024-12-0429 minDental Drills BitsFrom Hesitant to Yes: Strategies for Better Treatment AcceptanceIs your practice struggling with low treatment acceptance rates? Tune in to this enlightening episode of the Dental Drill Bits podcast, where Michael and Sandy unravel proven strategies to help you turn patient hesitance into commitment. Sandy opens up about the power of mindset, sharing how a positive and empathetic approach can transform the way patients view necessary treatments. By diving into effective communication and questioning strategies, Sandy provides invaluable advice on steering conversations towards understanding patient reluctance, even before they set foot in the office. But that's not all—this episode is rich with pr...
2024-11-2726 minDental Drills BitsHave Them at "Hello": 6 Steps to Effective Phone Calls in Dental PracticesImagine transforming potential inquiries into loyal patient relationships with just a phone call. In this episode, Michael and Sandy dive deep into mastering effective phone communication for dental practice front office staff, a critical yet often overlooked skill. Sandy begins by highlighting the significance of first impressions, presenting a powerful six-step guide designed to seamlessly manage new patient calls. From crafting a welcoming greeting to confidently promoting the practice, Sandy breaks down each step with clarity and precision, ensuring your front office team is well-equipped to handle any conversation with ease. Throughout the conversation, Sandy sheds light...
2024-11-1328 minDental Drills BitsSilence the Rumors: Building a Gossip-Free PracticeIs gossip silently drilling holes in your dental practice, eroding trust and harmony? In this episode of Dental Drill Bits, Michael and Sandy embark on a candid exploration of gossip within dental offices. Sandy dives deep, demystifying the corrosive nature of workplace chatter, sharing eye-opening stories, and offering firsthand insights. With the lively discussion, they expose how gossip not only deteriorates team morale but also impacts patient care subtly yet significantly. Sandy's storytelling captures the gravity of gossip as she narrates the poignant poem "Nobody's Friend," serving as a stark reminder of its potential damage. ...
2024-10-3025 minDental Drills BitsProductivity Killers in Dentistry Unveiled | Part 2Have you ever wondered why some practices struggle with last-minute cancellations while others maintain a steady flow of happy patients? In this part 2 of the Productivity Killers in Dentistry Unveiled series, Michael and Sandy pull back the curtain on one of the biggest challenges in the dental industry: broken appointments. Sandy dives deep into the tactics for addressing this issue head-on, offering invaluable advice on the "appointment wrap-up" process. From ensuring seamless handoffs between your technical and front office teams to mastering patient interactions, especially with newcomers, Sandy's strategies are a game-changer. This episode isn't just about...
2024-10-2322 minDental Drills BitsProductivity Killers in Dentistry Unveiled | Part 1Imagine transforming the daily chaos in your practice into a streamlined and efficient operation. In this episode of Dental Drill Bits, Michael and Sandy tackle some of the most disruptive productivity killers facing dental practices today—late patients, broken appointments, no-shows, and cancellations. Sandy brings her expert perspective by emphasizing the necessity of a dedicated scheduler who can artfully manage appointments to minimize chaos and boost productivity. They delve into actionable strategies, such as enhancing patient education, solidifying financial arrangements, and enhancing verbal skills, all designed to ensure patients respect and honor their scheduled times. As they un...
2024-10-1635 minDental Drills BitsWhy Is Your Practice Slow? Here's What's Often Overlooked | From Post to PodcastPuzzled by a sudden slowdown in your practice after a period of steady growth? In this episode of Dental Drill Bits, Michael and Sandy tackle this very dilemma, driven by a listener's concern about a drop in activity despite continuous marketing efforts. Sandy shines a light on the inevitable ebbs and flows of the dental business, detailing how peaks and valleys are quite common. While it's tempting to look at external factors, she emphasizes that the real key lies with internal operations—how well your team navigates daily tasks, engages with patients, and adheres to promotional schedules can make or...
2024-10-0214 minDental Drills BitsShould Your Practice Offer Profit-Based or Flat Bonus Schemes? | From Post to PodcastImagine turning your practice into a thriving hub by simply tweaking your bonus structures for your office manager. This episode of Dental Drill Bits delves into the nuances of crafting successful bonus systems that align with your practice's financial goals. Michael and Sandy engage in an insightful discussion exploring profit-increasing bonuses versus flat raises, focusing on ensuring these incentives are both motivating and sustainable. Sandy advises on basing bonuses on collections instead of production for financial stability while offering strategies to set clear, transparent benchmarks to foster a win-win situation. Listen in as Sandy introduces the concept...
2024-09-2518 minDental Drills BitsClaims to Cash: Optimizing Your Dental Insurance Process | From Post to PodcastHow can you master the art of insurance collections and minimize outstanding claims? In today's episode, Michael and Sandy dive deep into the essentials of managing insurance collections with expert insights that can save your practice valuable time and resources. Sandy explains the critical importance of timely and consistent follow-up on insurance claims and recommends designating a specific day each week for this task to streamline operations. Meticulous tracking of claims—whether using spreadsheets or software reports—and conducting follow-up every three weeks are essential strategies Sandy advocates for. Sandy warns about the pitfalls of outsourcing insurance mana...
2024-09-1810 minDental Drills BitsDental Practice Pitfalls and How to Avoid ThemWhat pitfalls are most common in dental practices? In this episode, Michael and Sandy unpack the challenges and strategies that can make all the difference. From mastering efficient systems to ensuring your team remains accountable, Sandy's insights will steer you away from common pitfalls like the notorious slow periods in August and September. With a focus on tracking crucial metrics and recognizing trends, this conversation is packed with actionable advice for keeping your practice bustling year-round. But that's not all—Sandy emphasizes the irreplaceable value of proactive communication and patient follow-up. Discover effective techniques for team training, ho...
2024-08-0722 minDental Drills BitsThe Key to Productive Staff Meetings and Why Your Office Needs ThemAre staff meetings in your practice driving productivity or just wasting time? In this episode, Michael and Sandy dive deep into the art and science of effective staff meetings, unearthing the transformative power they hold when done right. They explore the contrasts between casual huddles and well-structured meetings, underlining their essential role in fostering communication, training, and team unity. Sandy shares her seasoned strategies for making meetings productive, from appointing a facilitator to engaging the team in planning and decision-making, while also steering clear of common hazards like gripe sessions. Leadership sits at the heart of these...
2024-07-1721 minDental Drills BitsThe Top 3 Reasons Patients Aren't Accepting Your Treatment PlanEver wonder why patients often decline treatment and how you can address these objections effectively? In this episode, Michael and Sandy dive deep into the top three most common excuses patients give: fear, lack of awareness, and financial concerns. Sandy sheds light on why recognizing these objections is crucial and offers actionable strategies for overcoming them. Through compelling examples, she underscores the importance of educating patients about the benefits of timely care and mastering verbal skills, including the art of voice inflection, to present treatment plans compellingly. Sandy doesn't stop there. She explains how role-playing and regular...
2024-07-1019 minDental Drills BitsHow to Hold High-Impact Department Meetings in Your PracticeAre you struggling to streamline your practice's front office operations while juggling departments, patients, and metrics? In this episode, Michael and Sandy delve into the essentials of managing a successful practice, starting with the highlights of Sandy's recent webinar and her upcoming seminar in Boston. The conversation quickly transitions into a focused discussion around a listener's question on maintaining consistent department meetings and tracking pivotal metrics. Sandy offers an actionable guide on conducting effective meetings, complete with tips on following up on assignments, gathering feedback, and defining clear objectives. Specific topics like tracking new patient conversions, handling...
2024-07-0329 minDental Drills BitsTrained to Thrive: Why This Boosts Your Profitability 11%+ Year Over YearHow transformative can employee training be for your practice? In this episode of Dental Drill Bits, Michael and Sandy delve into the critical role of structured training programs and their immense benefits on profitability, employee satisfaction, and patient care. Sandy illuminates the stark contrast between trained and untrained employees, revealing how targeted investments in specialized programs can significantly enhance your practice's performance and efficiency. The duo also shares a wealth of practical advice on implementing effective training within your office, covering everything from verbal skills and role-playing exercises to comprehensive onboarding protocols. Sandy makes a compelling case f...
2024-06-2620 minDental Drills BitsUnderperforming Team? How to Transform Underachievers to the Stars of Your PracticeUnderperforming team members in your practice? In this episode, Michael and Sandy dive deep into the intricacies of practice management, starting from upcoming seminars to managing underperforming team members without rocking the boat. Sandy shares her wealth of experience on the art of effective communication, setting realistic goals, seeking constructive feedback, and the crucial follow-up processes needed to help your team excel. Her emphasis on thorough training, meticulous documentation, and structured management will leave you equipped with practical tools to ensure your practice runs smoothly. Moreover, this episode tackles one of the most daunting aspects of practice...
2024-06-1930 minDental Drills BitsPro Phone Skills: Avoiding Common Front Desk Pitfalls in PracticesHow can your front desk team transform every call into a positive patient experience? In this episode, Sandy draws from her recent speaking engagements at the Delivering WOW Summit to uncover key strategies for top-notch front office communication. She also previews her upcoming seminar, Front Desk Pro, set to take place in Boston on August 23rd, revealing the secrets to boosting front office performance. Michael and Sandy tackle real-world phone interactions, from handling insurance queries to managing cancellations, ensuring that your front desk makes a lasting impression. But it's not just about what you say; it's also...
2024-06-1232 minDental Drills BitsTips to Becoming a Dental RingmasterWhat is the KEY role front office staff play in a successful dental practice? In this episode, we dive into office management with Michael and Sandy. A conversation taking you behind the scenes of Sandy's recent Front Desk Pro and upcoming office management training seminar, this episode underscores the vital role live training and phone skills in your office. Sandy gives us an in-depth look into the weighty importance of answering calls professionally and demonstrating empathy. The strategic approach to scheduling appointments is another element under the spotlight in this discussion. The duo also delve into the...
2024-05-0833 minDental Drills BitsCreating a Productive and Stress-Free ScheduleWant to know how to turn your dental practice schedule from stress-inducing to productivity-boosting? In this episode, Sandy and Michael tackle this very challenge. Drawing upon Sandy's extensive experience in training dental teams nationwide, they delve into the integral role of scheduling in balancing efficiency and patient satisfaction. Common issues like late appointments and broken down technology are recognized as catalysts for stress that many practices fall victim to, leading to a discussion on the necessity of a tailor-made scheduling system for every dentist. As the discussion deepens, Michael highlights the importance of team involvement to ensure...
2024-04-2426 minDental Drills BitsBreaking Down the Decline of New Patients: Causes and SolutionsAre the new patient numbers in your dental practice declining? Dive into this episode, where Michael and Sandy tackle this pressing issue, shedding light on the alarming trend that many dental practitioners face of dwindling new patient numbers. Sandy brings her expertise to the table, sharing startling real-world experiences of dentists and team members who have faced and overcome the same issue. She implores dental practitioners to delve deep to unearth the root cause of the decline. Sandy also unveils the significance of front office operations in creating a first lasting impression on your patients. She explains...
2024-02-2827 minDental Drills BitsThe Treatment Coordinator Advantage: A Critical Role for Practice SuccessSponsors: For modern dental practices, membership plans are the way forward — but not just any plan will do. Look ahead with the platform that puts you in control, effortlessly. Mention Dental Drill Bits for 60 days FREE! https://www.planforward.io/ Are you curious about how to elevate patient care and streamline processes in your dental practice? Wondering if appointing a treatment coordinator could make a remarkable difference? This episode provide insights and practical advice on the exact topic. In this engaging conversation, Sandy and Michael delve into the roles and benefits of having a dedicated tre...
2024-02-1427 minDental Drills BitsMembership Magic: Boosting Patient Loyalty and SatisfactionSponsors: For modern dental practices, membership plans are the way forward — but not just any plan will do. Look ahead with the platform that puts you in control, effortlessly. Mention Dental Drill Bits for 60 days FREE! https://www.planforward.io/ Join Sandy Pardue, Dr. James Burneson, and Michael Arias, in their conversation about the positive impact of membership plans on dental practices! Revealing the multifaceted benefits of adopting a membership plan like Plan Forward, Sandy and James dive deep into why this strategy not only attracts new patient numbers but also assures existing ones by ena...
2023-12-2027 minDental Drills BitsA Closer Look at Electronic Statements & Recare NoticesSponsors: Check out Docsites LIMITED TIME OFFER here: https://www.docsites.com/landing-pages/ddb/ Get the money! Sandy's a real world consultant and having a ZERO A/R is not real world! You've got people that come and get the dental work and ins pays, or your going to bill them, if you get a 30% open rate in emails you're in the top tier. Sandy came across a practice that had 100k in A/R, and stopped sending sending out statements. That's when Sandy noticed somet...
2023-02-1721 minDental Drills BitsAsk Sandy Anything!In this episode we dive into our Facebook group: Dental Gumbo and answer questions you have asked Sandy in the recent weeks. Sandy answers and discusses these 3 main questions: How early to confirm appointments? How do you deal with assistants or hygienists not showing up for work (slightest cold)? How to present 3rd party financing as an option and favorite company?
2022-12-2233 minDental Drills BitsHandling "Inter-Office Wars" PART 2If you haven't heard "How to Handle "Inter-Office wars" which was the episode before this one, please go do so! It got so much feedback! Because of all the questions we received, Sandy decided to answer those questions and do a part two! The 2 most popular things that people contacted Sandy after the previous episode was: What to do if you are new to the office and you witness "inter-office wars"/ what do you do if you are a team member watching on the sidelines "inter-office war" happening? What should you do? Team members complaining to t...
2022-10-1217 minDental Drills BitsWhy Patients Don't Pay & How to Handle It!When it comes down to it, there's basically two reasons why patients don't pay: the first is dishonest patients, and Sandy gives us a breakdown on how to stop these type of patients to save us any headaches. The second, and probably most important reason is: patients can get mad or upset with a situation. Your team can make patients mad or the patients can misunderstand and perceive something wrong. Patients who are mad or upset won't pay. And when you initiate the collection procedure against the angry patient it gets them even more upset! So what...
2022-07-1321 minDental Drills BitsThe "Recipes" Every Practice Needs to Have Before They Open Their DoorsIf you've followed a recipe before, then you've followed a system. In this episode Sandy gives you the recipes to make sure you have a successful practice BEFORE you open your doors to the public. There are about 42 systems every single practice needs to have in place and Sandy discusses and dives deeper into each of them. Now just having these systems is not enough, Sandy discusses how being consistent with them is crucial for success. Consistent action gives you predictability. These are the systems that her 2 million dollar solo practice's implement and practice consistently. She discusses...
2022-06-2934 minDental Drills BitsOutsourcing V.S. Keeping In-House. Which is better for you?Sometimes new practice owners want to outsource insurance verification, billing, phones, and more… but is it really necessary? In this episode Sandy Pardue lets us know the exact math and patients you must have in order to officially outsource or become more efficient in your practice. First, every single practice owner needs to know their overhead and understand that your "team" overhead is your largest percentage. Most practices get in trouble when they overpay their people/ team. This could happen due to outsourcing inappropriately. We discuss the only absolute times you MUST outsource, what would be...
2022-05-1927 minDental Drills BitsHow to Control Your Overhead During InflationIf you're not feeling the effects of inflation now, you will be in a couple of months! Save this episode because it will teach you how to "inflation proof" your practice! Sandy Pardue lets us know about 10 specific steps we need to take in order to get lean and mean and control our practice through anything. The first step is: KNOW WHERE YOU ARE. You need to be hungry for your overhead percentage numbers at the beginning of the month, don't just leave them to your accountant/ bookkeeper. Knowing your numbers are statistics in your practice, and...
2022-05-0529 minDental Drills BitsDon't Cancel Your Hygienist!Does this sound familiar: "We've had a lot of cancellations and I don't want to pay my hygienist during down time" Some of you may lean towards doing this. In fact, the hygienist may HATE this so your hygienist has to look or act busy so you won't deduct their pay. Do NOT do this anymore! Your hygienist AND you (the practice owner) deserve a full schedule always. In this episode Sandy Pardue tells us exactly how to do this. Remember, hygienists want to see patients and they want a full s...
2022-04-1320 minDental Drills BitsHow to Get Patients to Say "YES" to Treatment!If you're not even aware of your treatment closing percentages... then that's the first thing you need to know TODAY! Sandy Pardue breaks down the whole process on how we can get more "YES" from our patients. She gives us real life examples, steps, scripts, who is responsible for this on our team, and even deep quotes! We also discuss what to do if someone says "NO".
2022-03-1739 minDental Drills Bits5 Signs You Have a "Sweet Saboteur" on Your TeamDo you feel like your best efforts are being undermined? Do yu have someone in your team who is always going to you and complaining about others, pushing back on changes, procrastinating or coming up with excuses of why things are not done... but they are super nice about it all in front of you? Sandy Pardue gives us 5 signs that show you have a "Sweet Saboteur" in your practice, someone who is almost toxic to your team, and she lets us know how to either change their behavior or get them out ASAP! We a...
2022-03-0334 minDental Drills BitsHow to Have the Most Productive Staff MeetingsStaff meetings should be an orderly, productive, and uplifting meeting. One of the ultimate goals with every meeting is to have unity. Sandy Pardue breaks down exactly how our staff meetings should go in order for them to not only be productive, but to get us closer to our goals (better unity in your team, more collections, more profit). We discuss how long team meetings should be, the difference between morning huddles and these meetings, how often you should hold them, and what exactly needs to be covered and said.
2022-02-1738 minDental Drills BitsThe Perfect Formula to Stop MicromanagingNo one loves being a micromanager. In this episode Sandy Pardue breaks down exactly why someone starts micromanaging, 4 action steps you must take today to stop the micromanaging process, and how to improve you trust in the work your employees are doing. We also talk to the team members who want to let their boss know that they feel micromanaged. Sandy lets the team members know exactly how to bring this up to your boss and communicate to them so that it can stop.
2022-02-0941 minDental Drills BitsThe Anatomy of a Perfect Morning HuddleIf you are asking yourself if "morning huddles" are worth it, then you're probably doing them all wrong. Sandy Pardue breaks down exactly how a "morning huddle" should run. We discuss how long it should be, who needs to start it, what the doctor needs to do, who should be involved, what exactly needs to be discussed, what to do if someone is late to the huddle, and more! Remember, morning huddles are necessary to keep you in control and on track with your goals.
2022-02-0331 minDental Drills BitsHow Transparent Should You Be with Your Team as a Practice Owner?There is a benefit to being transparent with your team. When you share with your team then they feel more engaged and they also feel more trusted, but how far should you go with transparency of the business? Sandy Pardue fills us in on what we should share with our teams, what should specific team members know and focus on, and what we should ALWAYS keep private. We also discuss how to set good supply numbers, production/ collection numbers, payroll percentages, and what each position/ team member should be tracking.
2022-01-2629 minDental Drills BitsWhat Is Your Team Saying About You When You Aren't Around?Have you ever wondered what your team really thinks of you as a leader? If not, you should. Sandy Pardue talks to us exactly how we can become a better leader for our employees. She also lets us know how we can become friends with our team members but still keep that high level of respect that you need. We also discuss what should we do if you are short staffed and you decide to delegate even MORE responsibilities to a team member, how you should delegate this and what you can do...
2022-01-2134 minDental Drills BitsHow to Get Your Patient's Cheeks Back in Your SeatsNot every single re-care appointment will show up exactly when they are supposed to. This sucks because it also leads you to try and market more for new patients. So step back a bit and build a system to improve your reactivation process. In this episode Sandy Pardue gives us a proven system that will drastically improve your reactivation process. Two things you want to do: 1. Look right now at your analytics/ software and see how many existing patients in your practice need a cleaning... today! 2. Listen to the podcast to...
2022-01-1232 minDental Drills BitsTop 10 Human Resources MistakesHR issues are probably the thing Sandy Pardue hears the most about when consulting with practices. Therefore in this episode she breaks down the top 10 HR mistakes she has seen, heard, and witnessed. She also gives us the solution for each mistake. Listen closely, more than likely you have either experienced one of these mistakes, will be making one of these mistakes (not anymore after you hear this episode), or know someone who is making the mistake.
2021-12-2919 minDental Drills BitsTop 5 Ways to Increase Hygiene ProfitabilitySandy Pardue gives us a list of 5 things we need to review ASAP to make sure we are getting the absolute most out of our hygiene department. 1. Learn what procedures are not being performed. 2. Set goals JUST for your hygienist 3. Learn how to pay your hygienist 4. Do a "Hygiene Bonus" 5. Have Impactful Communication Listen in as Sandy explains each one with great detail and instructions on how to implement them.
2021-12-2224 minDental Drills BitsThe Perfect Verbal Skills to Get 5 Star ReviewsIn this episode Sandy Pardue let's us know how there is so much more that happens besides just "asking" for a review... and sometimes we don't even ask! So in this episodes we break down the steps. A couple things you want to do is: Boost the confidence of your team. Make sure your employees are complimenting other team members IN FRONT of the patient. Ask the patient in a leading way, for a review as they are already complimenting the doctor/ hygienist/ assistant or whoever worked on them. We also di...
2021-12-1620 minDental Drills BitsHow to Handle Unauthorized Overtime with Your EmployeesThis is a question Sandy Pardue gets quite often in her events, so we decided to cover it here! Here are a couple things you want to do: You need a time clock software. (Sandy recommends a software) Don't give everyone access to change their time clock. Create a policy, and be super specific in this policy. (Sandy gives us great examples). What to say if someone still violates the policy? (Sandy provides us with what to do, a script, and how many times should we allow it).
2021-12-0917 minDental Drills Bits5 Actions You Need to Take Right Now to Get the Momentum Started in 2022In this episode Sandy Pardue gives us the 5 action steps every single practice owner should be taking to get an incredible amount of momentum happening in the beginning of 2022. The last thing you want to do in 2022 is play catch up or start off slow. And you especially don't want your team knowing or feeling it is slow! We discuss: 1.Invest 139 dollars in a book called: National Dental Advisory Service. 2.Keep educating patients. Most practices have another practice within their practice, 1 million or 80k in unscheduled treatment. Now is the time t...
2021-12-0122 minDental Drills BitsWhat Do We Do If a Patient Does NOT Confirm Their Appointment?This has happened to all of us! We call a patient to confirm their appointment but they don't answer. You call them again... and still no answer. Do you just consider them as a cancellation, a no-show, do you double book that time slot just in case, are you just going to hope they show up and leave them on the schedule?! Sandy Pardue gives us the exact steps and instructions we must take to handle patients who do NOT confirm. She gives us specific scripts, how many attempts we should make on a confirmation...
2021-11-2636 minDental Drills BitsWhat Comes First, Scheduling or Financial Arrangements?In this episode Sandy Pardue gives us her "3 Day Report" that will increase collections and decrease broken appointments. This will also answer the main question "should we schedule the patient first and then collect payment OR collect payment and then schedule the patient"? Sandy teaches us step by step how to do this. We also discuss scripts on what to say to patients who are past due on their payments, how to do health credit ratings on patients, and how to create a "scheduler" in your practice who is responsible for the WHOLE schedule.
2021-11-1030 minDental Drills Bits2-14 Sandy's Systems Put to the Test, with Dawn KulongowskiPractice owner (and longterm user of Sandy's systems) Dawn Kulongowski is an open book today; sharing everything she's enjoyed about Sandy's systems after using them for nigh a decade. With her trademark infectious laugh, Dawn shares amazing and absurd stories with Sandy and Richard.
2020-05-0542 minDental Drills Bits2-12 Front Office Dream Team: ReceptionistWhether you have to re-allocate existing staff, or hire new, Sandy shows us super specific ways to forge our own front office dream team. Today's subject: your receptionist. What kind of person do you need to work the phones? What does a new patient letter look like? When should they be written? 😯 Grab a notepad and listen in as Sandy shares all this and more. Sandy@ClassicPractice.com 1-800-928-9289 www.ClassicPractice.com
2020-03-2426 minDental Drills Bits2-11 Sandy's Dream Schedule Part IISandy continues her from-the-ground-up scheduling philosophy. Richard asks about scheduling to a goal, keeping goals consistent, and the checklists and metrics your scheduler MUST know. Sandy@ClassicPractice.com 1-800-928-9289
2020-03-1720 minDental Drills Bits2-10 Sandy's Dream Schedule Part IWhen Richard asks Sandy about her scheduling philosophy, she shares her from-the-ground-up dream schedule. Oftentimes, practice owners inherit scheduling systems from sellers. But startup or acquisition, you can start working these systems into your practice now. www.ClassicPractice.com
2020-03-1017 minDental Drills BitsThe Ultimate Morning HuddleDr. Richard Low joins the legendary Sandy Pardue in a brand new season of Dental Drill Bits! Today, after asking Sandy to sound off on the subject of morning huddles, we get a constant stream of actionable info. Who should attend, team members' actual responsibilities, and the antidote to the perceived need to micromanage are all covered in detail.
2020-01-1422 minDental Drills BitsMeaningful, Consistent, Quality Team MeetingsDr. Richard Low joins the legendary Sandy Pardue in a brand new season of Dental Drill Bits! Today, Richard strikes gold. When he mentions his friend's chaotic team meetings, Sandy opens up a treasure chest of information for the rest of us! When to schedule team meetings, how to make effective agenda outlines, KPI ownership (and a lot more)--all inside.
2020-01-0722 min
Dental Drills BitsDrs. Taher Dhoon & Chris GreenDr. Taher Dhoon and Dr. Chris Green met up with Sandy Pardue at the Voices of Dentistry conference. Listen up as they talk about the efforts and strategies that have made their practices successful.
2019-03-0143 min
Dental Drills BitsDr. Grace Yum with Mommy Dentists in BusinessDr. Grace Yum with Mommy Dentists in Business podcasts with Sandy Pardue and Lori Webre at the Voices of Dentistry booth.
2019-02-2220 min
Dental Drills BitsThe Dental Survival Guide w/ Buckeye Dental ProductionsMissy Fryer joins Sandy Pardue and Lori Webre at the Voices of Dentistry podcasting booth to learn more about the Dental Office Survival Guide of 2019. Thanks for the opportunity to interview you to learn more, Buckeye!
2019-02-2234 min
Dental Drills BitsWonderist Agency at Voices of DentistryIt's easy to interview someone whose service you can stand behind! Sandy Pardue and Lori Webre met with Laura Maly and Michael Anderson of Wonderist Agency.
2019-02-2225 min
Dental Drills BitsGround Marketing w/ Michael AriasThe Dental Marketer himself, Michael Arias, talks with Sandy Pardue and Dana Salisbury from the Delivering Wow seminar in Jamaica. Listen up for great practice tips, inspiration, and get to know Michael! For more information on how Michael can help you, check out thedentalmarketer.site to see how you can get GROUNDED!
2018-03-1431 min
Dental Drills BitsMaximizing Your Paperless OfficeDr. Gina Dorfman joins Sandy Pardue and Dana Salisbury discuss Yapi software and how it can be utilized to increase efficiency within the practice.
2017-06-1326 min
Dental Drills BitsThe Importance of Tracking Your Numbers w/ Practice By NumbersSandy Pardue and Dana Salisbury interview Rohit Garg with Practice By Numbers to talk about the software and how Classic Practice Resources uses the data with clients.
2017-05-1115 min
Dental Drills BitsLet's Talk Dental Web Content w/ Howie HorrocksRecorded live at the Townie / Dentaltown Meeting in Las Vegas, NV. Sandy Pardue and guest host Dana Salisbury interview Howie Horrocks & Julie Mitchell of New Patients Inc. to discuss Dental Web Content for your dental practice.
2017-05-0221 min
Dental Drills BitsYour Dream Practice w/ Dr. Bob Westerman & Dana Salisbury, Pt 1Sandy Pardue hosts Dr. Bob Westerman and Dana Salisbury to discuss building your dream practice. This will be a multi-part feature and we look forward to discussing this more in future episodes.
2017-03-1416 min
Dental Drills BitsPractice Management Talk, Part 1 of 2Part 1 of 2: Sandy Pardue discusses tips on finding the missed opportunities in the administrative areas of the dental practice and gaining control over the practice schedule.
2017-01-2325 min
Dental Drills BitsPractice Management Talk, Part 2 of 2Part 2 of 2: Sandy Pardue discusses tips on finding the missed opportunities in the administrative areas of the dental practice and gaining control over the practice schedule.
2017-01-2324 min
Dental Drills BitsMark Dilatush with NPI Guest StarsSandy Pardue and Mark Dilatush of New Patients Inc. discuss marketing your practice.
2017-01-1620 min