Shows
Symplicity ConversationsRevolutionizing Contact Centers: Navigating AI and InnovationJoin us on Symplicity Conversations as host Catherine Ripley sits down with Sebastian Corriere, founder of VesuvITas and a leading expert in the contact center industry.In this episode, they explore the evolving landscape of contact centers, discussing the challenges businesses face when modernizing and how to provide a human touch in a digital-first world. Discover insights on leveraging AI, optimizing customer experiences, and the importance of a technology roadmap. Whether you're an entrepreneur or a business leader, this conversation is packed with actionable advice to help transform your operations. Don't miss out—subs...
2025-08-2642 min
Masters of SupportIs It Confidence or the Dunning Kruger Effect? Why Contact Center Leaders Need Help Choosing the Right TechnologySebastian Anthony Corriere’s first job was at a contact center. And the experience taught him life skills that he credits with his success today as the founder of VesuvITas and a thought leader in the CX industry. He sits down with your host Vanessa Gates to tell his story and share his expertise. It’s time for Masters of Support.
Relevant Resources:
VesuvITas Contact Center Solutions and Consulting: https://vesuvitas.com/
Make Every Agent Your Best Agent with WFM - Even Remotely: https://www.playvox.com/blog/workforce-management-for-remote-work/
How to Mana...
2023-02-2828 min