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The Credit Union Leadership Podcast
The Credit Union Leadership PodcastWhat Followers Want - Leading with HopeWhat do followers want? Anderle and Albrecht dissect Gallup's, Global Leadership Report, and explain how we can use this as credit union leaders. This episode offers tangible advice for leaders looking to invest in their team and culture.   In this episode we talk about and answer these questions: The 4 Needs of Followers When asking the employee to provide a solution, when would there be a situation where I would provide a solution? How to create a department core purpose statement When delivering the why behind a change, How do I communicate the why when I...
2025-07-2244 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastWhat Followers Want - Leading with HopeWhat do followers want? Anderle and Albrecht dissect Gallup's, Global Leadership Report, and explain how we can use this as credit union leaders. This episode offers tangible advice for leaders looking to invest in their team and culture.   In this episode we talk about and answer these questions: The 4 Needs of Followers When asking the employee to provide a solution, when would there be a situation where I would provide a solution? How to create a department core purpose statement When delivering the why behind a change, How do I communicate the why when I...
2025-07-2244 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastConfessions of a Branch Manager: Leading By ExampleGreat leaders set the example by representing the ideal team player. However the major pitfall for most managers is they still perform the tasks meant for their team. We must be willing, able and actually do the work. We must grow with our role. What is more critical, is leaders must emphasize the importance leading by example outside of this the operational tasks.   In this episode we talk about and answer these questions: The distinction between soft and technical skills Using the Deficiency Diagnosis to identify the willingness of an employee Catching People Doing I...
2025-07-0742 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastConfessions of a Branch Manager: Leading By ExampleGreat leaders set the example by representing the ideal team player. However the major pitfall for most managers is they still perform the tasks meant for their team. We must be willing, able and actually do the work. We must grow with our role. What is more critical, is leaders must emphasize the importance leading by example outside of this the operational tasks.   In this episode we talk about and answer these questions: The distinction between soft and technical skills Using the Deficiency Diagnosis to identify the willingness of an employee Catching People Doing I...
2025-07-0742 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastService Excellence Deep Dive with Certified Trainer: Extra Effort and ConsistencyWe continue sharing our deep dive call with Briauna Wilson. This is an inside look of how we prepare trainers to develop how they will teach this material. This episode is going over ServiStar's Service Excellence workshop and focuses on the elements of Follow Through and Competence.     In this episode we talk about: We don't teach Service Excellence because it's new. It's not new, it is who we are.  How building your competence allows you to give extra effort in your service. How certified trainers use coaching for performance in every training they facilitate Cl...
2025-06-0422 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastService Excellence Deep Dive with Certified Trainer: Extra Effort and ConsistencyWe continue sharing our deep dive call with Briauna Wilson. This is an inside look of how we prepare trainers to develop how they will teach this material. This episode is going over ServiStar's Service Excellence workshop and focuses on the elements of Follow Through and Competence.     In this episode we talk about: We don't teach Service Excellence because it's new. It's not new, it is who we are.  How building your competence allows you to give extra effort in your service. How certified trainers use coaching for performance in every training they facilitate Cl...
2025-06-0422 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastTrainer Certification Deep Dive in Service Excellence: Follow Through & CompetenceWe continue sharing our deep dive call with Briauna Wilson. This is an inside look of how we prepare trainers to develop how they will teach this material. This episode is going over ServiStar's Service Excellence workshop and focuses on the elements of Follow Through and Competence.     In this episode we talk about: Our Trainer Certification Consulting Calls - Bringing your stories How trainers and other support positions can apply these concepts How all 8 elements intertwine at every moment of truth.    Click Here to Submit Your Questions     L...
2025-05-1319 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastTrainer Certification Deep Dive in Service Excellence: Follow Through & CompetenceWe continue sharing our deep dive call with Briauna Wilson. This is an inside look of how we prepare trainers to develop how they will teach this material. This episode is going over ServiStar's Service Excellence workshop and focuses on the elements of Follow Through and Competence.     In this episode we talk about: Our Trainer Certification Consulting Calls - Bringing your stories How trainers and other support positions can apply these concepts How all 8 elements intertwine at every moment of truth.    Click Here to Submit Your Questions     L...
2025-05-1319 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastConcern For ComplaintsWhen we hear a complaint it's natural to be on the defense. It feels like an attack. We bring on ServiStar Certified Trainer, Briauna Wilson a Learning and Development Specialist at RBFCU. As she was getting certified we did a deep dive on what should having a concern for complaints look like and how she will teach it.  In this episode we talk about: Our Trainer Certification Consulting Calls - You will get an inside look because this episode is a consulting call! Why complaints can be a good thing. What activities can you do to p...
2025-04-1423 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastConcern For ComplaintsWhen we hear a complaint it's natural to be on the defense. It feels like an attack. We bring on ServiStar Certified Trainer, Briauna Wilson a Learning and Development Specialist at RBFCU. As she was getting certified we did a deep dive on what should having a concern for complaints look like and how she will teach it.  In this episode we talk about: Our Trainer Certification Consulting Calls - You will get an inside look because this episode is a consulting call! Why complaints can be a good thing. What activities can you do to p...
2025-04-1423 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastThe 3 D's of Decision MakingHave you been frozen when you needed to make a quick decision? Do you wish someone would tell you what to do so you can keep the momentum going? We tend to promote rockstar employees into management positions without equipping them with the leadership skills needed. In this episode we explore strategies to help leaders confidently make decisions in a timely manner.   In this episode we talk about: Diagnose the decision Determine when to make the decision Diagram the decision   Submit Your Questions Here: Easily submit your question by re...
2025-03-1339 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastThe 3 D's of Decision MakingHave you been frozen when you needed to make a quick decision? Do you wish someone would tell you what to do so you can keep the momentum going? We tend to promote rockstar employees into management positions without equipping them with the leadership skills needed. In this episode we explore strategies to help leaders confidently make decisions in a timely manner.   In this episode we talk about: Diagnose the decision Determine when to make the decision Diagram the decision   Submit Your Questions Here: Easily submit your question by re...
2025-03-1339 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastUnlocking Your Potential: The Impact of GiANT Leadership VoicesIn this episode of the Credit Union Leadership Podcast, we bring on Peter Tyson to delve into the significance of using the GiANT Leadership Voices to develop effective leaders within the credit union industry. GiANT Voices are a key aspect of multiple ServiStar courses, including Target Leadership, Emerging Leaders, and Emotional Intelligence workshops.   In this episode we talk about: Harnessing the power of different GiANT voices to improve team dynamics and strategic decision-making GiANT Voices benefit both leaders but also team members looking to enhance workplace interactions. Which voice should speak first in your t...
2025-02-2737 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastUnlocking Your Potential: The Impact of GiANT Leadership VoicesIn this episode of the Credit Union Leadership Podcast, we bring on Peter Tyson to delve into the significance of using the GiANT Leadership Voices to develop effective leaders within the credit union industry. GiANT Voices are a key aspect of multiple ServiStar courses, including Target Leadership, Emerging Leaders, and Emotional Intelligence workshops.   In this episode we talk about: Harnessing the power of different GiANT voices to improve team dynamics and strategic decision-making GiANT Voices benefit both leaders but also team members looking to enhance workplace interactions. Which voice should speak first in your t...
2025-02-2737 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastWhere Is My Team on the GROW Model If Everyone Is Not In The Same Place?The Credit Union Leadership Podcast hears you and wants to help you. In our brand new episode format we answer questions from listeners and participants from our courses. We take what you learned from our ServiStar training courses from the classroom and into the real world. In this episode we answer questions from one of our most exciting modules, Team Building. Click the link below to submit your question via audio or text! Easily submit your question by recording audio on speakpipe!   In this episode we answer: The risk our team faces w...
2024-10-2428 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastWhere Is My Team on the GROW Model If Everyone Is Not In The Same Place?The Credit Union Leadership Podcast hears you and wants to help you. In our brand new episode format we answer questions from listeners and participants from our courses. We take what you learned from our ServiStar training courses from the classroom and into the real world. In this episode we answer questions from one of our most exciting modules, Team Building. Click the link below to submit your question via audio or text! Easily submit your question by recording audio on speakpipe!   In this episode we answer: The risk our team faces w...
2024-10-2428 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastNo One Is Proactive & Work Is Piling Up: How Do I Get My Team to Take Responsibility?The Credit Union Leadership Podcast hears you and wants to help you. In our brand new episode format we answer questions from listeners and participants from our courses. We take what you learned from our ServiStar training courses from the classroom and into the real world. In this episode we answer questions from one of our most popular and influential classes, Coaching for Performance. Click the link below to submit your question via audio or text!   In this episode we answer: What do I do with a team member who has been there for 25 y...
2024-09-1858 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastNo One Is Proactive & Work Is Piling Up: How Do I Get My Team to Take Responsibility?The Credit Union Leadership Podcast hears you and wants to help you. In our brand new episode format we answer questions from listeners and participants from our courses. We take what you learned from our ServiStar training courses from the classroom and into the real world. In this episode we answer questions from one of our most popular and influential classes, Coaching for Performance. Click the link below to submit your question via audio or text!   In this episode we answer: What do I do with a team member who has been there for 25 y...
2024-09-1858 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastNo One Is Proactive & Work Is Piling Up: How Do I Get My Team to Take Responsibility?The Credit Union Leadership Podcast hears you and wants to help you. In our brand new episode format, we answer questions from listeners and participants from our courses. We take what you learned from our ServiStar workshops and apply it in the real world. In this episode we answer questions from one of our most popular and influential classes, Coaching for Performance. Click the link below to submit your question via audio or text!   In this episode we answer: What do I do with a team member who has been here for 25 y...
2024-09-1858 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastNo One Is Proactive & Work Is Piling Up: How Do I Get My Team to Take Responsibility?The Credit Union Leadership Podcast hears you and wants to help you. In our brand new episode format, we answer questions from listeners and participants from our courses. We take what you learned from our ServiStar workshops and apply it in the real world. In this episode we answer questions from one of our most popular and influential classes, Coaching for Performance. Click the link below to submit your question via audio or text!   In this episode we answer: What do I do with a team member who has been here for 25 y...
2024-09-1858 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastHow To Get The Most Value From Your ServiStar TrainingMost clients leave our trainings feeling amped, but feelings fade quickly. How do you bring what you learned in the classroom out into the real world? In this episode we give a principles to aid you as your make the most from your ServiStar training.   In this episode we cover: What to do with the 5% early adopters and 15% of fast followers. 80% of your team will probably not transition as quickly. How do you get them to do the stuff? Who is the most important person when it comes to bringing what is trained in t...
2024-08-3021 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastHow To Get The Most Value From Your ServiStar TrainingMost clients leave our trainings feeling amped, but feelings fade quickly. How do you bring what you learned in the classroom out into the real world? In this episode we give a principles to aid you as your make the most from your ServiStar training.   In this episode we cover: What to do with the 5% early adopters and 15% of fast followers. 80% of your team will probably not transition as quickly. How do you get them to do the stuff? Who is the most important person when it comes to bringing what is trained in t...
2024-08-3021 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastEmily Leite: How Women Have Shaped Credit Union HistoryThe credit union movement is one that champions women leadership. One of the founders of the CUNEB as Louise McCarren Herring, from Ohio. Our guest, Emily Leite is the Chief Advocacy Officer at the Ohio Credit Union League, with nearly a decade of state and federal credit union advocacy experience.   In this episode we cover: How the Ohio Credit Union League keeps the legacy of Louise McCarren Herring alive. Progress made with women in leadership in the credit union movement. Why credit unions should care about advocacy, because we are severely under represented 4 elements t...
2024-03-0242 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastEmily Leite: How Women Have Shaped Credit Union HistoryThe credit union movement is one that champions women leadership. One of the founders of the CUNEB as Louise McCarren Herring, from Ohio. Our guest, Emily Leite is the Chief Advocacy Officer at the Ohio Credit Union League, with nearly a decade of state and federal credit union advocacy experience.   In this episode we cover: How the Ohio Credit Union League keeps the legacy of Louise McCarren Herring alive. Progress made with women in leadership in the credit union movement. Why credit unions should care about advocacy, because we are severely under represented 4 elements t...
2024-03-0242 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastWhy Mission Gives You PurposeAccording to Gallup research, most workers in the world are disengaged with their work. For the past 5 years, ServiStar new hire, Scott Anderle, has worked at Chick-fil-A, where his team built a culture around being the most caring company and how to apply this sense of mission to your credit union.    In this episode we cover: Find your purpose.  Find a company whose mission aligns with your purpose. How to live out your mission in the little things. What is your story that gives you purpose?    Links from show: Scott Ander...
2023-12-1521 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastWhy Mission Gives You PurposeAccording to Gallup research, most workers in the world are disengaged with their work. For the past 5 years, ServiStar new hire, Scott Anderle, has worked at Chick-fil-A, where his team built a culture around being the most caring company and how to apply this sense of mission to your credit union.    In this episode we cover: Find your purpose.  Find a company whose mission aligns with your purpose. How to live out your mission in the little things. What is your story that gives you purpose?    Links from show: Scott Ander...
2023-12-1521 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastMergers of Equals with Mike BellWith mergers becoming more common within the movement, we decided to discuss the process. For the past 20 years, our guest, Mike Bell, has completed the majority of credit union purchases of banks and other businesses, including insurance, investment, and trust companies and real estate brokerages and mortgage originators.   In this episode we cover: Strengths of both a progressive, high-risk taking credit union and non-progressive, traditional credit union. What credit unions can bring to a merger is more than just assets. The role of board members in a merger or acquisition. How avoiding the discussion o...
2023-12-0221 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastMergers of Equals with Mike BellWith mergers becoming more common within the movement, we decided to discuss the process. For the past 20 years, our guest, Mike Bell, has completed the majority of credit union purchases of banks and other businesses, including insurance, investment, and trust companies and real estate brokerages and mortgage originators.   In this episode we cover: Strengths of both a progressive, high-risk taking credit union and non-progressive, traditional credit union. What credit unions can bring to a merger is more than just assets. The role of board members in a merger or acquisition. How avoiding the discussion o...
2023-12-0221 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastHow To Get Your Dream Job: Don’t Sleep On These Recruiting TipsAs leaders in the credit union, we have either been involved in or intrigued by the hiring process for executive level members.  Our guest, JT is the president of Angott Search Group. JT is committed to search and recruit for a wide range of position levels in the credit union sector, including everything from CEOs, CFOs and CIOs to loan officers, business bankers and branch managers. He shares with us the rookie mistakes and ways to be a memorable candidate when applying for a management or executive role.  In This Episode We Cover: The in...
2023-11-2024 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastHow To Get Your Dream Job: Don’t Sleep On These Recruiting TipsAs leaders in the credit union, we have either been involved in or intrigued by the hiring process for executive level members.  Our guest, JT is the president of Angott Search Group. JT is committed to search and recruit for a wide range of position levels in the credit union sector, including everything from CEOs, CFOs and CIOs to loan officers, business bankers and branch managers. He shares with us the rookie mistakes and ways to be a memorable candidate when applying for a management or executive role.  In This Episode We Cover: The in...
2023-11-2024 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastManaging Emotions and Maintaining Professional RelationshipsGrab a pen and some paper. The latest vertex live nationwide class got a new topic - Emotional intelligence. They did a fantastic job giving the ServiStar team questions to answer in between sessions on the topic covered. Mike recorded his response to the questions posed and we used the audio for this podcast. Enjoy this episode of the credit union leadership podcast!!! Here is the transcript: Mike Neal, Chief Learning Officer at Service Star Consulting, discusses how to respond to emotional cues in professional settings. He emphasizes the importance of understanding the context behind emotional reactions and...
2023-10-1618 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastManaging Emotions and Maintaining Professional RelationshipsGrab a pen and some paper. The latest vertex live nationwide class got a new topic - Emotional intelligence. They did a fantastic job giving the ServiStar team questions to answer in between sessions on the topic covered. Mike recorded his response to the questions posed and we used the audio for this podcast. Enjoy this episode of the credit union leadership podcast!!! Here is the transcript: Mike Neal, Chief Learning Officer at Service Star Consulting, discusses how to respond to emotional cues in professional settings. He emphasizes the importance of understanding the context behind emotional reactions and...
2023-10-1618 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastCelebrating ServiStar with George A. HofheimerFrom 1998 to 2023, ServiStar has inspired transformational change in our great movement. To help us celebrate, George A. Hofheimer of Hofheimer Strategy Advisors joins Mike Neill to reminisce on their time together building what we now know as ServiStarConsulting.   George Hofheimer has 25 years of experience advising the consumer finance industry. ​ George was the head of research and development at Filene Research Institute, the credit union industry's think tank, for 15 years. Previously he was the chief learning officer at CUES, the credit union industry’s leading executive education association for 8 years. ​ ...
2023-09-2923 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastCelebrating ServiStar with George A. HofheimerFrom 1998 to 2023, ServiStar has inspired transformational change in our great movement. To help us celebrate, George A. Hofheimer of Hofheimer Strategy Advisors joins Mike Neill to reminisce on their time together building what we now know as ServiStarConsulting.   George Hofheimer has 25 years of experience advising the consumer finance industry. ​ George was the head of research and development at Filene Research Institute, the credit union industry's think tank, for 15 years. Previously he was the chief learning officer at CUES, the credit union industry’s leading executive education association for 8 years. ​ ...
2023-09-2923 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastEnrich your credit union’s culture today.It's been a while since we did a BONUS episode.  We have never done an episode this impactful that wasn't a part of our regular cadence.  It was too impactful to hold for a regular release date. Do I have your interest yet!!???!!!- You need to listen to this podcast. @Walter Scioli- you have the floor, my man.  Here is the solution Walter raved about in the podcast: https://www.servistarconsulting.com/our-solutions/member-experience-builder Credit Union Member Experience Program Today's consumers have more options than ever for...
2023-09-2822 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastEnrich your credit union’s culture today.It's been a while since we did a BONUS episode.  We have never done an episode this impactful that wasn't a part of our regular cadence.  It was too impactful to hold for a regular release date. Do I have your interest yet!!???!!!- You need to listen to this podcast. @Walter Scioli- you have the floor, my man.  Here is the solution Walter raved about in the podcast: https://www.servistarconsulting.com/our-solutions/member-experience-builder Credit Union Member Experience Program Today's consumers have more options than ever for...
2023-09-2822 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastAnniversary Podcast with Tansley StearnsServiStar's Mike Neill and Community Financial's Tansley Stearns share on today's podcast the journey they both took to get ServiStar where it is today. They also deep dive into what it looks like to lead with purpose inside and outside of our great movement. It is our great pleasure to bring to you, the Tansley Stearns Anniversary podcast!
2023-09-1522 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastAnniversary Podcast with Tansley StearnsServiStar's Mike Neill and Community Financial's Tansley Stearns share on today's podcast the journey they both took to get ServiStar where it is today. They also deep dive into what it looks like to lead with purpose inside and outside of our great movement. It is our great pleasure to bring to you, the Tansley Stearns Anniversary podcast!
2023-09-1522 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastNew Employee Development Offerings from ServiStarMegan James our newest trainer and now learning and development instructional designer has created two new trainings you should know about. More about her is below:   Hometown: Rolla, MO Pets:  Two Goldendoodles, Ruby and Piper Hobbies: Going to the beach, exploring new restaurants, spending time with friends and family, but mostly working on my yard and house Strengths: Learner – Achiever – Intellection – Relator – Discipline Favorite Life Hack: Putting saran wrap on a paint brush, cup or tray while painting so it doesn’t dry out.   Here are the show notes from t...
2023-06-3008 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastNew Employee Development Offerings from ServiStarMegan James our newest trainer and now learning and development instructional designer has created two new trainings you should know about. More about her is below:   Hometown: Rolla, MO Pets:  Two Goldendoodles, Ruby and Piper Hobbies: Going to the beach, exploring new restaurants, spending time with friends and family, but mostly working on my yard and house Strengths: Learner – Achiever – Intellection – Relator – Discipline Favorite Life Hack: Putting saran wrap on a paint brush, cup or tray while painting so it doesn’t dry out.   Here are the show notes from t...
2023-06-3008 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastHey Mike, Can you Coach Up?We get this question all the time at ServiStar...how do I coach up? Teaser..you can't coach up. But today we discuss what you can do. Listen in as we speak with Mike Neill, Founder of ServiStar Consulting on this topic. "it's hopeless and everyone dies at the end of this movie"  - Mike Neill. 
2023-06-0118 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastHey Mike, Can you Coach Up?We get this question all the time at ServiStar...how do I coach up? Teaser..you can't coach up. But today we discuss what you can do. Listen in as we speak with Mike Neill, Founder of ServiStar Consulting on this topic. "it's hopeless and everyone dies at the end of this movie"  - Mike Neill. 
2023-06-0118 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastCelebrating ServiStar’s Golden Anniversary w/Bryanna Mehling of BrightPeak Consulting Bryanna is an independent contractor and coach working as President and CEO of BrightPeak Consulting and previously worked extensively with ServiStar as a client onboarding our 3-part series on leadership development, Vertex as the Director of Employee and Organizational Development for Heritage Financial Credit Union, headquartered in Middletown, New York. She volunteered to take the time to help ServiStar celebrate our Golden Anniversary on today's podcast.  We will have an Anniversary podcast air on our anniversary day of April 15th with others, like Bryanna, who have helped ServiStar get to where it is today. #Teaser M...
2023-04-0110 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastCelebrating ServiStar’s Golden Anniversary w/Bryanna Mehling of BrightPeak Consulting Bryanna is an independent contractor and coach working as President and CEO of BrightPeak Consulting and previously worked extensively with ServiStar as a client onboarding our 3-part series on leadership development, Vertex as the Director of Employee and Organizational Development for Heritage Financial Credit Union, headquartered in Middletown, New York. She volunteered to take the time to help ServiStar celebrate our Golden Anniversary on today's podcast.  We will have an Anniversary podcast air on our anniversary day of April 15th with others, like Bryanna, who have helped ServiStar get to where it is today. #Teaser M...
2023-04-0110 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastThe Impact of Emerging Leaders Credit unions typically provide about two weeks of training to a new teller. But how much training is provided to a new manager?   ServiStar’s Emerging Leaders program takes new and emerging managers and turns them into confident, competent, high-performance leaders who will be able to develop their own personal leadership style, deploy core coaching skills and maximize employee engagement and performance.   Sessions covering topics such as: How to Manage Former Peers Building Trust & Influence Change Management Emotional Intelligence What's included: Leadership assessment One-on-one access to ServiStar's facilitators Acce...
2023-01-1808 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastThe Impact of Emerging Leaders Credit unions typically provide about two weeks of training to a new teller. But how much training is provided to a new manager?   ServiStar’s Emerging Leaders program takes new and emerging managers and turns them into confident, competent, high-performance leaders who will be able to develop their own personal leadership style, deploy core coaching skills and maximize employee engagement and performance.   Sessions covering topics such as: How to Manage Former Peers Building Trust & Influence Change Management Emotional Intelligence What's included: Leadership assessment One-on-one access to ServiStar's facilitators Acce...
2023-01-1808 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastIntroducing Megan JamesMeet Megan James  Megan James Megan is the Manager of Learning and Development here at ServiStar Consulting.  Megan began her career in Education and prior to her time here was the Group Leader of Compliance Training for a Pharmaceutical Solutions Company.  Megan brings a lot of learning and development knowledge to our team and we are excited to take our existing programs to the next level with her guidance and expertise.  Megan resides in Clearwater, Florida with her two Goldendoodles.  In her free time she likes to go to the beach, try new restaurants and spend time with...
2022-11-3006 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastIntroducing Megan JamesMeet Megan James  Megan James Megan is the Manager of Learning and Development here at ServiStar Consulting.  Megan began her career in Education and prior to her time here was the Group Leader of Compliance Training for a Pharmaceutical Solutions Company.  Megan brings a lot of learning and development knowledge to our team and we are excited to take our existing programs to the next level with her guidance and expertise.  Megan resides in Clearwater, Florida with her two Goldendoodles.  In her free time she likes to go to the beach, try new restaurants and spend time with...
2022-11-3006 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastGhost WritingTrick or Treat!!! It's ServiStar Consulting, here to offer you tricks you can use with your credit union...see what we did there?  :)     In this episode, we have a treat for you: a chat with Vicky Franchino, Industry Ghost Writer.    Vicky fills listeners in on what ghostwriting is, why your credit union might need a ghostwriter, and how you can track down a ghostwriter of your very own. Plus, she weighs in on the question every enquiring mind wants answered, “Is candy corn awesome?”    Stay tuned to this incredi...
2022-10-2818 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastDiscomfort is a function of growth.It's our podcast founder and ServiStar Cheif Learning Officer's birthday and as a gift to the listener, we give you a behind-the-curtains look into what goes on at Vertex Live Nationwide. In this part two of two podcasts, we listen to the 2021 version of Mike Neill on his birthday leading our first-ever Fall Vertex Live Nationwide course through the topic of Employee Motivation. We spend a lot of time in Vertex covering the topic of employee motivation, so this podcast is meant to be more of a taste of the content. Enjoy.    If you are mo...
2022-10-1524 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastDiscomfort is a function of growth.It's our podcast founder and ServiStar Cheif Learning Officer's birthday and as a gift to the listener, we give you a behind-the-curtains look into what goes on at Vertex Live Nationwide. In this part two of two podcasts, we listen to the 2021 version of Mike Neill on his birthday leading our first-ever Fall Vertex Live Nationwide course through the topic of Employee Motivation. We spend a lot of time in Vertex covering the topic of employee motivation, so this podcast is meant to be more of a taste of the content. Enjoy.    If you are mo...
2022-10-1524 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastWhat you are willing to accept will become your standard.It's our podcast founder and ServiStar Cheif Learning Officer's birthday and as a gift to the listener, we give you a behind-the-curtains look into what goes on at Vertex Live Nationwide. In this part one of two podcasts, we listen to the 2021 version of Mike Neill on his birthday leading our first-ever Fall Vertex Live Nationwide course through the topic of Coaching for Performance. We spend a lot of time in Vertex covering the topic of coaching, so this podcast is meant to be more of a taste of the content. Enjoy.    If you are mo...
2022-10-1423 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastWhat you are willing to accept will become your standard.It's our podcast founder and ServiStar Cheif Learning Officer's birthday and as a gift to the listener, we give you a behind-the-curtains look into what goes on at Vertex Live Nationwide. In this part one of two podcasts, we listen to the 2021 version of Mike Neill on his birthday leading our first-ever Fall Vertex Live Nationwide course through the topic of Coaching for Performance. We spend a lot of time in Vertex covering the topic of coaching, so this podcast is meant to be more of a taste of the content. Enjoy.    If you are mo...
2022-10-1423 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastCredit Union Journalism w/ Mike LawsonMike Lawson is the face you have seen across the industry for over 20 years with over 5,000 videos with CUbroadcast, a credit union talk show. In this episode of the Credit Union Leadership podcast, Taylor Murray interviews the interviewer. Mike Lawson is putting all his marketing, journalism, humor, and video innovation to work and as a result since 2008, there has been a collection of informative, online video interviews discussing today’s credit union issues and trends with some of the industry’s finest innovators, ambassadors, and game-changers. To learn about Mike and CU Broadcast visit his website here: http...
2022-08-1518 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastEmployee AccountabilityEmail me for my employee discount Scott@ServiStarConsulting.com for this upcoming Vertex Live Nationwide Fall Program in this nationwide series you will also get access to : On-Going Learning Twelve-month access to the following Computer-Based Management Training Courses from the Vertex Library.  Delegation Team Building Coaching for Performance Employee Motivation Strategic Thinking Leadership Accountability Interviewing All participants will have unlimited access to the trainer, for twelve months from the date of they attend the management workshop for questions, troubleshooting, consultation, etc.  Investment Summary  $1350 per participant when 20 or...
2022-07-3104 minThe Credit Union Leadership Podcast
The Credit Union Leadership Podcast50. Member Interview TrainingStacey Ferris has a heart for the member, the community, and the mission at Community Choice Credit Union. As a training manager, she worked closely with ServiStar Consulting to develop a financial wellness training program that launched in May of 2022. This Credit Union Leadership podcast episode was recorded live onsite with Stacey in the room before the first pilot group arrived. Listen in to the creative ways in which Community Choice Credit Union is changing the game and leveling up their delivery with their new program - Choice Map.
2022-06-1505 minThe Credit Union Leadership Podcast
The Credit Union Leadership Podcast47. Managing Conflict Hey Mike, I don't agree with you.   Mike previews the topic we are covering in emerging leaders how does an emerging leader deal with the interpersonal conflict they likely didn't know they were signing up for? Emerging Leaders Workshop   STARTS: MAY 12, 2022 ENDS: OCTOBER 13, 2022 LOCATION: ONLINE REGISTER NOW ServiStar's Emerging Leaders Program Improve employee engagement Give new and emerging leaders confidence Have new managers performing from the first day ‍ Newly promoted managers often find themselves facing many challenges: How do they build trust? How do they establish themselves as leaders? How do they manage...
2022-05-0604 minThe Credit Union Leadership Podcast
The Credit Union Leadership Podcast47. Managing Conflict Hey Mike, I don't agree with you.   Mike previews the topic we are covering in emerging leaders how does an emerging leader deal with the interpersonal conflict they likely didn't know they were signing up for? Emerging Leaders Workshop   STARTS: MAY 12, 2022 ENDS: OCTOBER 13, 2022 LOCATION: ONLINE REGISTER NOW ServiStar's Emerging Leaders Program Improve employee engagement Give new and emerging leaders confidence Have new managers performing from the first day ‍ Newly promoted managers often find themselves facing many challenges: How do they build trust? How do they establish themselves as leaders? How do they manage...
2022-05-0604 minThe Credit Union Leadership Podcast
The Credit Union Leadership Podcast46. Seperating the Personal from the Professional Hey Mike, want to grab a beer after this podcast? In this episode of the Emerging Leaders mini-series we ask Mike, what should emerging leaders know about behavior change that needs to take place once they are no longer a peer but a new manager? Emerging Leaders Workshop   STARTS: MAY 12, 2022 ENDS: OCTOBER 13, 2022 LOCATION: ONLINE REGISTER NOW ServiStar's Emerging Leaders Program Improve employee engagement Give new and emerging leaders confidence Have new managers performing from the first day ‍ Newly promoted managers often find themselves facing many challenges: How do they build trust? How do th...
2022-05-0503 minThe Credit Union Leadership Podcast
The Credit Union Leadership Podcast46. Seperating the Personal from the Professional Hey Mike, want to grab a beer after this podcast? In this episode of the Emerging Leaders mini-series we ask Mike, what should emerging leaders know about behavior change that needs to take place once they are no longer a peer but a new manager? Emerging Leaders Workshop   STARTS: MAY 12, 2022 ENDS: OCTOBER 13, 2022 LOCATION: ONLINE REGISTER NOW ServiStar's Emerging Leaders Program Improve employee engagement Give new and emerging leaders confidence Have new managers performing from the first day ‍ Newly promoted managers often find themselves facing many challenges: How do they build trust? How do th...
2022-05-0503 minThe Credit Union Leadership Podcast
The Credit Union Leadership Podcast45. Making Changes before Developing Trust “Joining a new company is akin to an organ transplant—and you’re the new organ. If you’re not thoughtful in adapting to the new situation, you could end up being attacked by the organizational immune system and rejected.” In this episode, Mike shares how emerging leaders stay progressive with change yet do so in a way that doesn't get them immediately rejected? I don't follow people I can't trust, I don't trust people I don't know. Want to learn the skills emerging leaders need to have to earn the trust of their team...
2022-05-0403 minThe Credit Union Leadership Podcast
The Credit Union Leadership Podcast45. Making Changes before Developing Trust “Joining a new company is akin to an organ transplant—and you’re the new organ. If you’re not thoughtful in adapting to the new situation, you could end up being attacked by the organizational immune system and rejected.” In this episode, Mike shares how emerging leaders stay progressive with change yet do so in a way that doesn't get them immediately rejected? I don't follow people I can't trust, I don't trust people I don't know. Want to learn the skills emerging leaders need to have to earn the trust of their team...
2022-05-0403 minThe Credit Union Leadership Podcast
The Credit Union Leadership Podcast44. Leading with Purpose Team success depends on the team’s ability to identify and focus on a clear and compelling performance challenge or common purpose. It can take many forms, but this challenge or purpose must be clear and compelling to all team members. In this mini series episode, Mike shares with us one hack emerging leaders can use to lead with purpose? Gallup’s research shows that just a 10% improvement in employees' connection with the mission or purpose of their organization leads to an 8.1% decrease in turnover and a 4.4% increase in profitability. Emerging Leaders Workshop   STARTS: MAY 1...
2022-05-0303 minThe Credit Union Leadership Podcast
The Credit Union Leadership Podcast44. Leading with Purpose Team success depends on the team’s ability to identify and focus on a clear and compelling performance challenge or common purpose. It can take many forms, but this challenge or purpose must be clear and compelling to all team members. In this mini series episode, Mike shares with us one hack emerging leaders can use to lead with purpose? Gallup’s research shows that just a 10% improvement in employees' connection with the mission or purpose of their organization leads to an 8.1% decrease in turnover and a 4.4% increase in profitability. Emerging Leaders Workshop   STARTS: MAY 1...
2022-05-0303 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastSeason 4, Bonus Ep Mike’s Birthday GiftIt's our podcast founder and ServiStar Cheif Learning Officer's birthday and as a gift to the listener, we give you a behind-the-curtains look into what goes on at Vertex Live Nationwide. In this part two of two podcasts, we listen to the 2021 version of Mike Neill on his birthday leading our first-ever Fall Vertex Live Nationwide course through the topic of Employee Motivation. This podcast is meant to be more of a taste of the content than the entire 2 hr training. Enjoy.  If you are more of a full plate learner- sign up for an up...
2022-05-0224 minThe Credit Union Leadership Podcast
The Credit Union Leadership Podcast43. Failure to Set Clear Expectations Teams that have clear and compelling goals and expectations are more productive, cost-effective, creative, and adaptive. In this episode, Mike gives us his silver bullet tip that can help credit union emerging leaders set clear expectations. While clarity of goals and expectations is perhaps the most basic of team needs, according to Gallup research, about half of employees say they lack direction and aren’t really sure what they’re supposed to do at work. Emerging Leaders Workshop   STARTS: MAY 12, 2022 ENDS: OCTOBER 13, 2022 LOCATION: ONLINE REGISTER NOW ServiStar's Emerging Leaders Program Improve employee engagement Give n...
2022-05-0204 minThe Credit Union Leadership Podcast
The Credit Union Leadership Podcast43. Failure to Set Clear Expectations Teams that have clear and compelling goals and expectations are more productive, cost-effective, creative, and adaptive. In this episode, Mike gives us his silver bullet tip that can help credit union emerging leaders set clear expectations. While clarity of goals and expectations is perhaps the most basic of team needs, according to Gallup research, about half of employees say they lack direction and aren’t really sure what they’re supposed to do at work. Emerging Leaders Workshop   STARTS: MAY 12, 2022 ENDS: OCTOBER 13, 2022 LOCATION: ONLINE REGISTER NOW ServiStar's Emerging Leaders Program Improve employee engagement Give n...
2022-05-0204 minThe Credit Union Leadership Podcast
The Credit Union Leadership Podcast42. Understanding What Got You Here Won’t Get Your There What's holding most new managers back? Who can help?       What's the solution?     Bonus Giveaway: Register before we hit capacity to receive your free copy of Marshall Goldsmith's Book what got you here won't get you there.  Email your  registration to Scott@ServiStarConsulting.com Emerging Leaders Workshop   STARTS: MAY 12, 2022 ENDS: OCTOBER 13, 2022 LOCATION: ONLINE REGISTER NOW ServiStar's Emerging Leaders Program Improve employee engagement Give new and emerging leaders confidence Have new managers performing from the first day ‍ Newly promoted managers often find themselves facing many challenges: How do they build trust? How d...
2022-04-3006 minThe Credit Union Leadership Podcast
The Credit Union Leadership Podcast42. Understanding What Got You Here Won’t Get Your There What's holding most new managers back? Who can help?       What's the solution?     Bonus Giveaway: Register before we hit capacity to receive your free copy of Marshall Goldsmith's Book what got you here won't get you there.  Email your  registration to Scott@ServiStarConsulting.com Emerging Leaders Workshop   STARTS: MAY 12, 2022 ENDS: OCTOBER 13, 2022 LOCATION: ONLINE REGISTER NOW ServiStar's Emerging Leaders Program Improve employee engagement Give new and emerging leaders confidence Have new managers performing from the first day ‍ Newly promoted managers often find themselves facing many challenges: How do they build trust? How d...
2022-04-3006 minThe Credit Union Leadership Podcast
The Credit Union Leadership Podcast41. From Peer to Manager What is the Emerging Leaders Network? When does it begin?   Who is it targeted for?   Why this new training?   Where will it take place?   How will those listening sign up? Emerging Leaders Workshop   STARTS: MAY 12, 2022 ENDS: OCTOBER 13, 2022 LOCATION: ONLINE REGISTER NOW ServiStar's Emerging Leaders Program Improve employee engagement Give new and emerging leaders confidence Have new managers performing from the first day ‍ Newly promoted managers often find themselves facing many challenges: How do they build trust? How do they establish themselves as leaders? How do they m...
2022-04-2915 minThe Credit Union Leadership Podcast
The Credit Union Leadership Podcast41. From Peer to Manager What is the Emerging Leaders Network? When does it begin?   Who is it targeted for?   Why this new training?   Where will it take place?   How will those listening sign up? Emerging Leaders Workshop   STARTS: MAY 12, 2022 ENDS: OCTOBER 13, 2022 LOCATION: ONLINE REGISTER NOW ServiStar's Emerging Leaders Program Improve employee engagement Give new and emerging leaders confidence Have new managers performing from the first day ‍ Newly promoted managers often find themselves facing many challenges: How do they build trust? How do they establish themselves as leaders? How do they m...
2022-04-2915 minThe Credit Union Leadership Podcast
The Credit Union Leadership Podcast40. Improve Member ExperienceFind out how to not exist tomorrow, if you are not going to be open to change today.  Innovation has been a theme in Season 4- Taylor Murray, Chief Executive Officer at ServiStar Consulting covers what innovation looks like in a credit union. For more on Innovation check out: Episode 2,3,4 with Anika Davis Ed, D Episode 8 with George A Hofheimer  Build a better team. Improve member experience.   We’ll show you how. We teach credit union leaders how to maximize employee performance through dedicated training and engagement. Get Started   Find Your Perfec...
2022-04-2713 minThe Credit Union Leadership Podcast
The Credit Union Leadership Podcast39. Cross Selling in Contact CentersBack in May 2021, Mike Neill sent the producer an article on the journey to evolve from Contact center  to Engagement Center Source: Credit Union Business News It’s Time to Evolve: The Journey From Contact Center to Engagement Center   By Steve Kaish, SVP of product marketing and partnerships, Glia    Since then, ServiStar began the work on creating a specific 3-hour workshop for Call Center representatives to be the place that is the single point of contact for 90 percent of all credit union transactions. Where the environment, much like a branch...
2022-04-0412 minThe Credit Union Leadership Podcast
The Credit Union Leadership Podcast39. Cross Selling in Contact CentersBack in May 2021, Mike Neill sent the producer an article on the journey to evolve from Contact center  to Engagement Center Source: Credit Union Business News It’s Time to Evolve: The Journey From Contact Center to Engagement Center   By Steve Kaish, SVP of product marketing and partnerships, Glia    Since then, ServiStar began the work on creating a specific 3-hour workshop for Call Center representatives to be the place that is the single point of contact for 90 percent of all credit union transactions. Where the environment, much like a branch...
2022-04-0412 minThe Credit Union Leadership Podcast
The Credit Union Leadership Podcast38. Sales, Service, and Leadership TrainingOn Taylor Murray's 1 year Anniversary, we discuss the roadmap for 2022, what changed in 2021, and how we are building on our successful model to dominate in this space and be there for our clients where they need us to be in the areas of sales, service, and leadership training. T Check out the newest offering at ServiStar below: Emerging Leaders   STARTS: MAY 12, 2022 ENDS: OCTOBER 13, 2022 LOCATION: ONLINE REGISTER NOW ServiStar's Emerging Leaders Program Improve employee engagement Give new and emerging leaders confidence Have new managers performing from the first day ‍ Newly promoted managers often...
2022-03-2916 minThe Credit Union Leadership Podcast
The Credit Union Leadership Podcast38. Sales, Service, and Leadership TrainingOn Taylor Murray's 1 year Anniversary, we discuss the roadmap for 2022, what changed in 2021, and how we are building on our successful model to dominate in this space and be there for our clients where they need us to be in the areas of sales, service, and leadership training. T Check out the newest offering at ServiStar below: Emerging Leaders   STARTS: MAY 12, 2022 ENDS: OCTOBER 13, 2022 LOCATION: ONLINE REGISTER NOW ServiStar's Emerging Leaders Program Improve employee engagement Give new and emerging leaders confidence Have new managers performing from the first day ‍ Newly promoted managers often...
2022-03-2916 minThe Credit Union Leadership Podcast
The Credit Union Leadership Podcast37. Strategic Thinking w/ George HofheimerSee why without George A. Hofheimer in 2000, Mike Neill is confident in saying there would be no ServiStar in 2022. Would credit unions be willing to invest money in having the ability to be able to develop a culture that would engage employees, create outstanding service both to external members and internal teammates, and be able to dominate on culture? George A. Hofheimer at CUES led the way in selling the idea, promoting the idea which gave us traction throughout the United States and Canada.  We are sure you have heard of all that George A H...
2022-03-1426 minThe Credit Union Leadership Podcast
The Credit Union Leadership Podcast36. Change ManagementWe are in the right business- find out why buy-in is a bankrupt term and why working for ServiStar is like working for Jenny Craig in America on this episode of the podcast, Leading the Charge for Change.    Today we discuss John Wooden's quote, "go fast but don't be in a hurry" a very applicable topic when you are a leader in charge of leading change in those who don't want to change.    Find out in this episode how to get your team to change especially when change is expected and empl...
2022-02-2811 minThe Credit Union Leadership Podcast
The Credit Union Leadership Podcast35. Service ExcellenceFind out how to make Mike Neill madder than a rat terrier on crack. In Episode 6 we discuss where Service stands in Credit Unions today and how as leaders we can set up Service Excellence practices. Last year for the first time EVER credit unions scored lower than banks in service delivery. There has been a shift in service to the speed of service or ease of service, but not all of our downfalls are there. Credit Unions win the day if we are easy to work with and delightful when serving a member. Unfortunately, that is...
2022-02-1417 minThe Credit Union Leadership Podcast
The Credit Union Leadership Podcast35. Service ExcellenceFind out how to make Mike Neill madder than a rat terrier on crack. In Episode 6 we discuss where Service stands in Credit Unions today and how as leaders we can set up Service Excellence practices. Last year for the first time EVER credit unions scored lower than banks in service delivery. There has been a shift in service to the speed of service or ease of service, but not all of our downfalls are there. Credit Unions win the day if we are easy to work with and delightful when serving a member. Unfortunately, that is...
2022-02-1417 minThe Credit Union Leadership Podcast
The Credit Union Leadership Podcast31. Innovative LeadershipDr. Anika Davis is an experienced organizational leadership and development professional with a successful career in strategic planning and execution and organizational development practices. She joins today's podcast as CEO of Winning Results, LLC, a full-service strategic curation, implementation, and execution firm. She has a doctorate (Ed, D) in Leadership and Learning in Organizations and is Accredited by Kirton’s Adaption Innovation Inventory the Virginia Tech as a KAI Practitioner.  Anika Davis Ed, D is participating in a three-part podcast series on Innovation. In Part 1 we zoom in on the credit union leader and assess their levels of...
2022-01-1009 minThe Credit Union Leadership Podcast
The Credit Union Leadership Podcast27. Member Journey Mapping w/ Tansley SternsGrab a hot cup of Tea and relax as Tansley Stearns joins the podcast - a lifelong friend of ServiStar and expert on Member Journey Mapping!!! Tansley is a dynamic force of nature, fiercely crusading on behalf of all credit unions while tirelessly driving forward the brand image and family spirit of Canvas. She joined us in April 2018 and has spent every moment since amplifying the credit union’s ability to transform lives with her innovative marketing, brand, communications, and strategy efforts. Tansley brings with her more than 20 years of credit union leadership experience, including roles in re...
2021-12-0121 minThe Credit Union Leadership Podcast
The Credit Union Leadership Podcast24. Emotional IntellegenceToday we bring on special guest, friend of ServiStar and emotional intelligence expert Lisa Chitty who is a Certified Emotional Intelligence practitioner with Genos International, a world leader in emotional intelligence programs that enhance self- awareness, empathy, leadership, and resilience. A timely topic for leaders today who are looking to level up their EQ and their teams productivity as a result of it.    Also we have a special series Lisa is providing for 26 participants on Emotional Intelligence that is filling up fast. To reserve your spot now and pay later click here. 
2021-10-2019 minThe Credit Union Leadership Podcast
The Credit Union Leadership Podcast21. Business Development TrainingBusiness Development is an area seldom explored by credit unions. On this episode of the Credit Union Leadership podcast we get Mike Neill, Executive Director and Founder of ServiStar Consulting asking Taylor Murray, Cheif Executive Officer at ServiStar and Scott Albrecht, producer of this podcast and AVP of Sales/Training about the topic of going out of the credit union doors figuratively or literally to share the benefit of credit union membership with eligible non members, businesses, partners, and co-operatives who value the opportunity to work together to serve a bigger purpose.    On this episode we...
2021-08-0324 minThe Credit Union Leadership Podcast
The Credit Union Leadership Podcast21. Business Development TrainingBusiness Development is an area seldom explored by credit unions. On this episode of the Credit Union Leadership podcast we get Mike Neill, Executive Director and Founder of ServiStar Consulting asking Taylor Murray, Cheif Executive Officer at ServiStar and Scott Albrecht, producer of this podcast and AVP of Sales/Training about the topic of going out of the credit union doors figuratively or literally to share the benefit of credit union membership with eligible non members, businesses, partners, and co-operatives who value the opportunity to work together to serve a bigger purpose.    On this episode we...
2021-08-0324 minThe Credit Union Leadership Podcast
The Credit Union Leadership PodcastS3, Episode 6 - Becoming a Business Development ChampionIntro 1 Role Reversal- Mike and Taylor asks Scott the questions 2 Taylor and Scott to give some background on BD 3 What are clients saying about their needs in this area? 4 Tease giveaway - one on one BD coaching session with Scott or Taylor click here to book it https://go.oncehub.com/ServiStarConsulting 5 Congrats to last giveaway winner- Free Book From Ep 3 BD Tips from Scott 1 Are some people more inclined to shy away...
2021-08-0224 minThe Credit Union Leadership Podcast
The Credit Union Leadership Podcast20. From Managing to CoachingWhy managing simply isn't enough to be a complete leader and what distinct differences you can observe between management and coaching. Taylor Murray, the Chief Executive Officer of ServiStar, kicks off this podcast with a series of questions answered by producer and AVP of Sales and Service, Scott Albrecht. This one goes deep, so deep we should probably charge for it...but instead we added additional free ways for you to improve your coaching by contacting one of us using this link here. https://go.oncehub.com/ServiStarConsulting Don't let this opportunity pass by to...
2021-07-1632 minThe Credit Union Leadership Podcast
The Credit Union Leadership Podcast19. Team BuildingToday we get to hear from the experts at ServiStar and one of the shining stars and recent graduates of our Vertex Live Nationwide program, Carlynne Pouliot, Director of Branch Administration at HRCU where she leads over 25 employees, applying the new skills and insights after each of our Vertex courses.  We discussed some activities she built out as a result of our work with her on TeamBuilding. To be the winner of the team building book we reference in our training, The 5 Dysfunctions of a Team, email me here: Scott@ServiStarConsulting.com  Our Vertex Program is...
2021-07-0217 minThe Credit Union Leadership Podcast
The Credit Union Leadership Podcast17. CU Rock Star Award WinnerOh the show notes always give the big reveal away don't they. On this special episode of the credit union leadership podcast, we introduce a new star to the ServiStar family but an old face as it pertains to how many people already know of him in the industry. A recent winner of the CUNA News CU Rock Star Award- Taylor Murray joins us on the podcast and on the team as our Chief Executive Officer CUNA CU Rock Star - Prioritize opportunities Taylor Murray is an expert at learning on the job. ...
2021-06-0124 minThe Credit Union Leadership Podcast
The Credit Union Leadership Podcast17. CU Rock Star Award WinnerOh the show notes always give the big reveal away don't they. On this special episode of the credit union leadership podcast, we introduce a new star to the ServiStar family but an old face as it pertains to how many people already know of him in the industry. A recent winner of the CUNA News CU Rock Star Award- Taylor Murray joins us on the podcast and on the team as our Chief Executive Officer CUNA CU Rock Star - Prioritize opportunities Taylor Murray is an expert at learning on the job. ...
2021-06-0124 minThe Credit Union Leadership Podcast
The Credit Union Leadership Podcast16.Vertex Live NationwideWe recorded this episode mid way through Briana's journey in ServiStar's Vertex Live Nationwide - a virtual way for participants to engage in our most requested workshops on leadership, from team building to employee motivation in an online training network that collaborates with each other, learns from our trainers in 10 official sessions, and participates in a group project and graduation that helps take the classroom knowledge and moves it over into action items that can be taken and implemented to help make your credit union better today.  A huge thankyou to Briana for helping us learn from h...
2021-05-2115 minThe Credit Union Leadership Podcast
The Credit Union Leadership Podcast15. Virtual TrainingOn this episode we interview Kristyn Dix, a .....wait a second...no cheating here- you will have to listen to the episode to get what department she works in there as we introduce a new segment - Guess the Guest. Here is a little I can share about her background for some more clues:  Kristyn attended Bowling Green State University majoring in communications. She began her career at Kemba CU as a teller in 1986 and spent most of my time here in Branch Operations.  She has a passion for their members and how they serve th...
2021-05-0711 minThe Credit Union Leadership Podcast
The Credit Union Leadership Podcast15. Virtual TrainingOn this episode we interview Kristyn Dix, a .....wait a second...no cheating here- you will have to listen to the episode to get what department she works in there as we introduce a new segment - Guess the Guest. Here is a little I can share about her background for some more clues:  Kristyn attended Bowling Green State University majoring in communications. She began her career at Kemba CU as a teller in 1986 and spent most of my time here in Branch Operations.  She has a passion for their members and how they serve th...
2021-05-0711 minThe Credit Union Leadership Podcast
The Credit Union Leadership Podcast14. Emerging LeadersThe transition that, if not done correctly, can set a new manager up for failure. Good thing the credit union leadership podcast is here to help.  In this episode we mentioned that if you have questions about the peer to manager transition to email Scott@ServiStarConsulting.com and those of you who submit a question will get a copy of the book "What Got You Here, Won't Get You There" from Marshall Goldsmith, a book we reference often when consulting with credit unions.    By the way ServiStar has been consulting with credit uni...
2021-04-2821 minThe Credit Union Leadership Podcast
The Credit Union Leadership Podcast14. Emerging LeadersThe transition that, if not done correctly, can set a new manager up for failure. Good thing the credit union leadership podcast is here to help.  In this episode we mentioned that if you have questions about the peer to manager transition to email Scott@ServiStarConsulting.com and those of you who submit a question will get a copy of the book "What Got You Here, Won't Get You There" from Marshall Goldsmith, a book we reference often when consulting with credit unions.    By the way ServiStar has been consulting with credit uni...
2021-04-2821 minThe Credit Union Leadership Podcast
The Credit Union Leadership Podcast13. Leadership SkillsLets all get in the DeLorean and get our orange vests on- we are setting the flex capacitor to Dec 13, 2013...the day our producer Scott Albrecht was hired to manage. On today's podcast, he and Mike discuss taking 3 concepts learned at ServiStar back into the past to apply as a new branch manager for Baxter Credit Union 7 years ago.    We also introduce a new game to the show, "what's in the box" to see the box, borrowed from Scott's daughter- check out ServiStarConsulting.com   We mentioned the upcoming webinar on Virtual Sel...
2021-02-0932 minThe Credit Union Leadership Podcast
The Credit Union Leadership Podcast13. Leadership SkillsLets all get in the DeLorean and get our orange vests on- we are setting the flex capacitor to Dec 13, 2013...the day our producer Scott Albrecht was hired to manage. On today's podcast, he and Mike discuss taking 3 concepts learned at ServiStar back into the past to apply as a new branch manager for Baxter Credit Union 7 years ago.    We also introduce a new game to the show, "what's in the box" to see the box, borrowed from Scott's daughter- check out ServiStarConsulting.com   We mentioned the upcoming webinar on Virtual Sel...
2021-02-0932 minThe Credit Union Leadership Podcast
The Credit Union Leadership Podcast12. New Hire OrientationMike Neill, Executive Director and Founder of ServiStar Consulting and Scott Albrecht, Producer and AVP of Sales and Training sit down in this new season to discuss what kind of employee onboarding is effective after hiring the right person for your opening.    This episode gives reference to a ServiStar Consulting product that helps with new hire onboarding - link included here https://www.servistarconsulting.com/Our-Solutions/#12299   It also gave some teasers for some new products and podcasts coming up- one being the Nationwide Live Vertex program - click here to register (lim...
2021-01-0722 minThe Credit Union Leadership Podcast
The Credit Union Leadership Podcast12. New Hire OrientationMike Neill, Executive Director and Founder of ServiStar Consulting and Scott Albrecht, Producer and AVP of Sales and Training sit down in this new season to discuss what kind of employee onboarding is effective after hiring the right person for your opening.    This episode gives reference to a ServiStar Consulting product that helps with new hire onboarding - link included here https://www.servistarconsulting.com/Our-Solutions/#12299   It also gave some teasers for some new products and podcasts coming up- one being the Nationwide Live Vertex program - click here to register (lim...
2021-01-0722 minThe Credit Union Leadership Podcast
The Credit Union Leadership Podcast11: Managing in the Messy MiddleIn this episode, Mike Neill talks about managing in the “messy middle."   Anyone that tells you they can give you a list of three things that will solve every performance problem and employee issue is not being truthful. The tactics and principles that ServiStar Consulting teach are research-based and have been proven to work over the years, but, they work in only about 90% of situations that we find ourselves in. The full truth is that we will all find ourselves in situations for which there are no flow charts or bullet point-solutions designed. You then find...
2020-02-2052 min