Shows
CanadianSME Small Business PodcastDeath of the Waiting Room: Is AI Finally Killing the Lineup?Welcome to the CanadianSME Small Business Podcast, hosted by Maheen Bari, where we explore how operational innovation improves both customer experience and business performance. Long physical wait times are more than an inconvenience; they signal broken systems, lost data, and rising staff frustration.In this episode, Shannon Vander Meulen, Co-Founder and CMO of WaitWell, shares how real frontline experience inspired a platform that has saved millions of hours across public and private services. The conversation explores customer-centric service design, ethical AI in human-facing workflows, modern marketing authenticity, and the role of collaboration in scaling across North America.
2026-02-1925 min
Leaders in Healthcare78. Revolutionizing Patient Experience: The WaitWell Story | Shannon Vander Meulen | Leaders in HealthcareIn this episode, Jordan Vollrath interviews Shannon Vander Meulen, the founder of WaitWell, a platform designed to streamline the patient experience in healthcare settings. Shannon explains how WaitWell allows patients to book appointments and join waitlists via mobile devices or computers, significantly reducing the stress associated with waiting for healthcare services. The platform not only enhances user-friendliness but also provides transparency regarding wait times, enabling patients to use their waiting time productively. Shannon shares her inspiration for creating WaitWell, stemming from her experiences in managing a motor vehicle office where inefficiencies in waiting processes were evident.Hosted...
2026-01-2926 min
Financial Freedom Podcast with Dr. Christopher H. Loo, MD-PhDđ€ How Shannon Vander Meulen Built a Queue Busting Tech Empire From a Government OfficeBook a guest spot on the Podcast: â https://www.drchrisloomdphd.com/_paylink/AZpgR_7fâ Book a 1-on-1 coaching call: â https://www.drchrisloomdphd.com/booking-calendar/introductory-sessionâ Become a member of our Podcast community: â https://www.drchrisloomdphd.com/membershipâ Follow the podcast on Spotify: â â https://open.spotify.com/show/3NkM6US7cjsiAYTBjWGdx6?si=1da9d0a17be14d18â â Subscribe to our email list: â â https://financial-freedom-podcast-with-dr-loo.kit.com/â â Click here to join PodMatch (the "AirBNB" of Podcasting): â https://www.joinpodmatch.com/drchrisloomdphdâ Click here to purchase my books on Amazon: â https://amzn.to/2PaQn4pâ Clic...
2026-01-2615 min
Collisions YYCShannon Vander Meulen, Start-up to Scale-up: WaitWell - A Calgary Success StoryIn todayâs episode, host Tyler Chisholm is joined by Shannon Vander Meulen, Co-Founder and CMO of WaitWell, and recipient of the 2023 Women in Tech Award presented by Start Alberta Tech Awards. Shannon explains how her approach to queue management streamlines service provision and integrates essential features like virtual meetings and two-way text messaging, creating a balance between exceptional customer experience and insightful business intelligence. As CMO at WaitWell, Shannon discusses the marketing strategies that have steered the company's growth, the embrace of community engagement, digital marketing, and the pivotal role of data analytics in informed decision-making. Listeners will ga...
2024-02-201h 03
LaunchcastQueues to quality time: WaitWell's innovation storyEp #22
In this Launchcast's Innovation Series episode hosted by Launchcode Co-Founder and CEO, Alberio Bathory-Frota, Shannon Vander Meulen, Co-Founder and CMO of WaitWell, shares her journey of building an innovative queue management company revolutionizing the waiting experience.
Born from frustrations with long lines, WaitWell turns wasted time into well-spent moments with their tech-driven solution. Since starting in Calgary, they've achieved impressive growth by improving business efficiency and customer service.
Get an inside look at Canada's thriving tech scene and female founders as Shannon offers advice for aspiring entrepreneurs. Learn how...
2023-11-0929 min
One Billion Raving FansKendall Barber: People Connect with Brands in Which They See ThemselvesToday, we welcome one of Poppy Barley's all-star founders, Kendall Barber, to the podcast!A BCom grad from the University of Victoria, Kendall went on to study International Business at the Grenoble Ecole de Management in France before becoming the marketing director for several major Western Canadian companies. On the side, she started a much-loved Edmonton blog, City and Dale, where her "weekend to-do" round-ups and inspiration boards have become the source for the best in local eats, fashion, home décor and events. Other fun facts? She's mastered the art of baking cookies, and had the most ...
2022-06-0730 min
One Billion Raving FansRuss Dantu: Be the leader of the packRuss Dantu lives in Calgary, Alberta, Canada. He is an expert on the subjects of trade shows, customer service and presentation skills. He brings with him over 30 years of management, sales, trade show and customer service experience, and well over 18 years worth of experience in the public speaking arena. In addition, he offers workshops and powerful keynotes to youth groups.He is also the owner of Synergy Solutions Inc.. Russ strategically assists clients in setting themselves apart from their competition through the use of promotional products, staff apparel and corporate gifts. Why not take advantage of his comple...
2022-04-0131 min
One Billion Raving FansDonnovan Simon: Don't leave staff on an islandDonnovan Simon is a customer success and process expert. He joins Shannon to talk about what has changed in customer success and what remains the same, customer experience in the age of social media, why creating processes that drive success yields benefits in the long run and what organizations can do to really set their frontline staff up for success. Donnovan has been a passionate advocate for the customer in every organization he has worked for and has written two books on the topic: Social Media Equals Social Customer: Managing Customer Experience in the Age of Social...
2022-02-1529 min
One Billion Raving FansRob Park: We will be the good guysRob Park, COO at Calgary-based Helcim, joins Shannon to talk about building a brand around outstanding customer experience. Helcim's lofty goal is to become the world's most loved payments company. As COO, Rob leads the company in their pursuit to redefine what small and medium businesses expect from their payments provider. Rob and Shannon discuss the importance of consistency and living up to your brand, building a team, mentoring juniors in the workplace and navigating the perils of social media when it comes to online brand reputation. They also talk about the challenges of keeping the feedback loop open...
2022-01-2928 min
One Billion Raving FansLisa Genovese: Online reputation monitoring in the social media eraLisa Genovese is the founder and President of BottomLine, a market research and marketing strategy agency that works with companies of all sizes to re-discover their true value, reach new audiences, and evolve their messaging. In this episode, Shannon and Lisa talk about monitoring online reputation and the importance of proactively creating a crisis communications plan. They discuss social listening tools, strategies for dealing with negative online reviews and what to consider when it comes to soliciting online reviews from customers. Lisa shares her experience on how to make it easy for customers to provide testimonials and why you...
2022-01-1326 min
One Billion Raving FansBrett Colvin - Build a culture that nobody ever wants to leaveBrett Colvin is CEO of Goodlawyer, a legal-tech platform that connects Canadian entrepreneurs with specialized lawyers. He founded Goodlawyer in response to a contradiction he saw in the industry, where there is a perception that there are too many lawyers and yet 77% of legal needs are unmet. Goodlawyer differentiates itself by focussing on adding value instead of billable hours. Shannon and Brett talk about team engagement, nurturing leads through high-value education and content and building a "seriously fun" culture that engages the whole team in the corporate mission.Discover more about Goodlawyer here.Follow Goodlawyer...
2021-12-1830 min
One Billion Raving FansShauna Thome - Sharing the healthcare haloShauna Thome is the Executive Director at Crowfoot Village Family Practice in Calgary. Shauna talks to Shannon about CVFP's unique model and its commitment to designing care with patients instead of for patients. They discuss how funding models affect the design of patient care and why the PDSA (Plan-Do-Study-Act) methodology helps CVFP to adapt in a quickly changing world. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
2021-12-1827 min
One Billion Raving FansIldi Arlette - All my chips are on the customer you already haveIldi Arlette of Results Continuum Inc. has spent over two decades working with spas, hotels, clinics and schools to help them to build processes and cultures that support service excellence. In this episode, Ildi and Shannon talk about bringing humanity back to service delivery and why Ildi says businesses should focus on the customers they already have rather than attracting new customers.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
2021-12-1828 min
One Billion Raving FansTrailerThere is no better way to ensure the longevity of any organization than to deliver customer experiences that consistently meet and exceed expectations. If your goal for your organization is to turn your customers into raving fans, listen in each episode as your host Shannon Vander Meulen talks to leaders who share their experiences in creating customer experiences that set them apart from the competition. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
2021-12-1800 min
Calgary Business PodcastEpisode 198 | WaitWell, Shannon Vander Meulen | 2 November 2020Shannon and her partners used one business, the East Calgary Registry, as the inspiration to start a new tech-driven business called âWait Wellâ. The trigger? Long lines during Covid and little or no information to provide her customers with an estimate of wait times. Well, the wait experience will change forever â at least for those individuals that have a mobile phone that allows for text messaging! No app to download. No advance registration. Simply send an SMS text to opt in and, well, wait for notification from âWaitWellâ that your turn in line is next!Â
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2020-11-0346 minCalgary Business PodcastEpisode 92 | Soul Float Studio, co-founder Shannon Vander MeulenTo find out more about Soul Float Health follow these links:
Website: https://www.soulfloat.ca
Instagram: @soulfloatstudio
LinkedIn Profile of Shannon: linkedin.com/in/shannon-vander-meulen-9a7ab5b0
Facebook: @soulfloatstudio
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Send in a voice message: https://podcasters.spotify.com/pod/show/allen-wazny/message
2020-03-0327 min