Shows
The Watson WeekendBigCommerce Marketing is 'Pretty Crap' Says Industry Insider | Adobe vs Shopify Platform WarsIn this no-holds-barred conversation, Rick Watson sits down with Jo Baker, CEO of ShipperHQ, for a brutally honest discussion about the current state of e-commerce platforms. From Adobe's struggles with Magento to Shopify's enterprise ambitions and BigCommerce's missed opportunities, nothing is off limits.🔥 KEY TOPICS COVERED:Why Adobe needs to "stop apologizing for Magento"The real reason BigCommerce failed during COVID (the best period for e-commerce ever)Shopify's secret weapon that competitors can't replicateWhether Adobe should have sold Magento 5 years agoWhy innovation isn't coming from platform vendors anymoreThe brutal truth about BigCommerce's "pants" marketing strategyJ...2025-05-2553 min
Commerce TodayFrom Kickbacks to Collaboration: E-Commerce Partnerships ExploredIn this episode of Commerce Today, Joshua Warren, CEO of Creatuity, discusses the importance and value of genuine e-commerce partnerships. He highlights the difference between financially-driven partnerships and those focused on merchant benefit. He shares insights on four key partners: IPaaS for integration solutions, ShipperHQ for enhanced shipping experiences, dotDigital for marketing automation, and Adobe for their robust e-commerce platform. He emphasizes the need for partnerships that prioritize merchant needs over financial gains and offers practical advice on leveraging these partnerships for better e-commerce outcomes. Finally, he invites North Texas e-commerce professionals to an upcoming event at Martin House...2025-04-1513 min
Commerce Famous Podcast028 | Eric Erway | Lessons from Magento: product, shipping, and innovationIn this episode of Commerce Famous, host Ben Marks chats with Eric Erway, Vice President of Product at ShipperHQ, and a former Magento product leader. Eric brings his wealth of experience from his time at Dell, Magento, and Cart.com to explore the intricacies of ecommerce logistics and fulfillment.They dive deep into how ShipperHQ is transforming the shipping experience by providing merchants with powerful tools to optimize shipping costs, offer real-time rates, and streamline the customer experience. Eric shares insights into how advanced analytics, dimensional packing, and carrier backup rates are helping businesses save money and meet...2024-10-0136 min
LeaderShippingDeliver Excellence: How Shipping Shapes Your BrandIn a world where more purchases shift each year from in-store to internet, a package arriving on a customer’s doorstep is often the only physical interaction they’ll have with a brand.And while much of that process is in the carriers’ hands, there’s a lot shippers can do to make sure they nail the shipping portion of a customer’s experience. In this episode of LeaderShipping, Caleb Nelson is joined by Danna Nieto, M.S., Head of Agency Partnerships at ShipperHQ, to discuss the relationship between shipping and brand strategy, and how to ensure your customers l...2024-06-2729 min
Recap from Cogent2Ep11 - Meet Magento 2024Missed out on Meet Magento 2024 from Jamie Huskisson and the team at JH yesterday? Fear not, Recap from Cogent2 has at least some of the goods for you!
I had a fabulous afternoon at this conference yesterday and was fortunate enough to snag some actionable insight and valuable lessons from a wide range of people.
00:00 - starting at the end - insights from a thoughtful closing panel, hosted by Jamie and including Janis Thomas from Look Fabulous Forever, Eric Erway from ShipperHQ and Matthew Medlyn from Graham and Green
09:40 - Phil Draper from...2024-06-1939 min
MageTalk: A Magento PodcastTightly Aligned, Loosely CoupledTakeawaysEric Erway discusses his return to the Magento community after working outside of it for a few years.The role of the Magento Association in bridging the gap between the community and Adobe is discussed.The importance of collaboration and empathy in moving the Magento platform forward is emphasized.Eric shares insights into the evolution of his role from UX designer to driving force behind PWA Studio. Meet Magento UK is an upcoming event where Eric will be delivering a keynote speech. He aims to connect with the audience and share a holistic perspective on the Magento...2024-06-021h 13
Commerce Innovators059: Demystifying Monolithic, Headless, and Composable Storefronts with Director of Technology at Royal Cyber, Lala Asif Ali AllanaIn this episode, we have a conversation with Lala Asif Alana, Director of Technology SalesForce at Royal Cyber. Lala shares his 18-year evolution from a software engineer to a tech leader in a global enterprise, guiding us through the intricate distinctions between monolithic, headless, and composable systems. He also demystifies these concepts, highlighting the limitations of traditional monolithic systems, the API-driven agility of headless architecture, and the unparalleled scalability of composable commerce. In our conversation with Lala, we also delve into the cutting-edge migration strategies that Salesforce provides. We tackle the real-world challenges of custom features, caching...2024-04-1722 minCommerce TodayReinventing eCommerce: Composable Commerce for Magento Order ManagementUncover the transformative world of Composable Commerce in our latest Commerce Today episode, "Reinventing eCommerce: Composable Commerce for Magento Order Management". We invite eCommerce Directors to explore how to redefine traditional order management systems by integrating components like ShipperHQ into their Magento commerce sites. This episode will highlight how Composable Commerce gives you the reins, providing enhanced control over customer experiences and fostering unique, brand-reflective experiences. Moreover, we'll delve into the seamless integration process that GraphQL offers on the Magento and Adobe Commerce platforms.Links:Reinventing eCommerce: Harnessing the Power of Composable Commerce in Magento Order...2023-07-0417 min
The Women’s Domain PodcastThe Women’s Domain Ep 07 - The Boy's Club with Jo BakerIn this episode, Sara Russell chats to CEO and Founder of ShipperHQ, Jo Baker. With decade's of experience in the eCommerce industry, Jo's insights as a female leader are invaluable. Hosted on Acast. See acast.com/privacy for more information.2023-05-0950 min
The Make it Big PodcastJo Baker: From Developer to CEOJo Baker, Founder and CEO at ShipperHQ, has had quite the journey in the ecommerce industry. Join us for a special conversation with Jo and Katie Hoesley, Sr. Developer Relations Advocate at BigCommerce, as Jo discusses challenges and lessons from her career and discusses the state of ecommerce and developers today.
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Learn more about Shipper HQ.2023-04-0726 min
The BIG, commerce PodcastWhy every merchant should have a shipping strategy and give customers a choice of shipping methods, with Quentin Montalto from ShipperHQWhen was the last time you reviewed your shipping strategy?That’s the question our guest, Quentin Montalto from ShipperHQ asks in this podcast episode.Luigi and Quentin discuss the critical role of shipping in the e-commerce journey and how ShipperHQ is transforming how businesses handle shipping rates, rules, and delivery options.If you want to differentiate yourself from competitors and offer your customers a tailored shipping experience that improves the conversation rate, you won’t want to miss this episode.To learn more about ShipperHQ visit www.ship...2023-04-0448 min
Overdose & Chill: Live#108 : Karen Baker @ Shipper HQThis week we chat with Karen Baker, the Founder & CEO of ShipperHQ!Karen is the founder of 2 great products - WebShopApps and ShipperHQ. They specialise in Shipping Rate calculation and manipulation, specifically around the eCommerce space pre-order.Infamous for doing things differently, questioning red tape and heavy processes, Karen tries to instil in her staff the belief that they can achieve great things with a little ambition and a lot of hard smart work. Quality, service and content is what is important to Karen. She believes you need all 3 to make a great product and...2022-09-3057 min
Commerce PartyEpisode 34: Using Content to Build Community and Culture with Joe SmithEpisode 34: Using Content to Build Community and Culture with Joe Smith by ShipperHQ Team2022-05-1900 min
Commerce PartyEpisode 33: Collaboration, Openness, And Shopware's Growing Community with Ben MarksIn this episode, we sit down with Ben Marks, Director Global Market Development at Shopware for an open conversation on Shopware's first outside funding and the importance of ecommerce communities in driving innovation. Our host, Quentin asks all the tough questions, like is there still a place for open-source communities to thrive, where do we see these working well, and more.2022-02-2348 min
THE ECOMMERCE EDGE Podcast with Jason GreenwoodE114: Talking eCommerce History, Tech & Legacy w/ Karen Baker, ShipperHQ - At the Coalface Podcast - 20 January 2022Karen is the Founder & CEO of ShipperHQ and WebShopApps
Karen is an iconic tech pioneer in the eCommerce space, helping merchants improve eCommerce experiences for their customers since 2008
ShipperHQ is a SaaS platform that helps manage highly complex shipping rules, custom logic and calculations on eCommerce sites
ShipperHQ is based in Austin, Texas and has out of the box integrations with all popular eCommerce platforms
In this episode, Jason and Karen take a stroll down memory lane and discuss what it takes to build ground breaking eCommerce tech in a highly competitive industry while creating an environment where teams can...2022-01-1948 min
Commerce PartyEpisode 32: Communication is key: Set up for Black Friday success with Olivia StappThis week on the podcast, we’re putting the final touches on your BFCM strategy with Olivia Stapp, Customer Success Strategy Manager at Justuno and your host, Quentin, COO at ShipperHQ. We’ll cover how attracting attention and creating a sense of urgency in your Black Friday marketing is not only about writing powerful web copy, it also requires playing with the right visual elements, that is: keeping your promotions and offers simple throughout the customer journey.Listeners enjoy 15% off Justuno select plans with discount code: thanks152021-11-1223 min
Commerce PartyEpisode 31: Ecommerce in 2020, 2021, and 2022 with Ryan MuirIn this episode, our host Quentin is joined by Ryan Muir, Director of Business Development, Human Element. Ryan joined Human Element in 2016 as an accomplished strategist and data scientist and played a pivotal role in the growth of the 3-time Inc. 5000 organization. In this episode, Quentin and Ryan reflect on the last year and how their companies and ecommerce at large have adapted. Plus, tune in to hear their predictions for commerce, technology, and retail in 2022.2021-09-2345 min
Talk CommercePWA Studio and the Magento Community with Eric ErwayWelcome to Talk Commerce. Where we talk about how merchants, agencies, and developers experience commerce. This week we interview Eric Erway with Adobe. We discuss PWA studio and how big merchants are adopting and using it. We talk about how vibrant our Magento community continues to be and he gives us a low down of the local meetup seen in Austin with ShipperHQ. Eric tells us how merchants will save money and get ROI from using PWA studio. Eric balks at the chance to present in person, in Minneapolis, in January but gets excited about Disney World in Orlando...2021-07-1359 min
The Space Bar: Ecommerce Podcast by Space 48Cross-border Shipping With ShipperHQ - Go Global With Your eCommerce Mini SeriesWelcome back to the Go Global With Your Ecommerce mini-series on the Space Bar Podcast in partnership with BigCommerce. In episode 3, we're focusing on shipping and fulfilment in international ecommerce with our partner ShipperHQ and discussing how to deliver an Amazon style checkout experience to your international customers. We're joined by Quentin Montalto, COO, ShipperHQ, our eCom Platform partner and co-host of the series, Nicole Walker, Senior Partner Manager,  BigCommerce, and our host, Pete Robertshaw, Digital Commerce Consultant, Space 48. The insightful conversation covers the following:
What's driving international growth for retailersÂ
Important considerations for retailers when looking to sta...2021-06-1340 min
Commerce PartyEpisode 30: SaaS vs Extensions, How to Scale, and the Future of Magento with Kristof RingleffIn the newest episode of Commerce Party, Karen and Quentin catch up with Kristof Ringleff, Founder & Lead Developer at Fooman. Kristof has been recognized as a Magento Master 3 years in a row, and Fooman extensions are currently being used in more than 160 countries worldwide. Karen and Kristof have watched each other’s companies grow, and in this episode, they reflect on their choices as founders and how they approached scaling their businesses. Listen in on iTunes, Spotify, or SoundCloud to hear their stories and what Kristof thinks the future holds for Magento.2021-05-1834 min
Commerce PartyEpisode 29: Defining Community: The Magic of Magento and Pandemic Leadership with Ignacio Reisco"Community is something that should be free; I don't think you can put laws on a community."In this week's episode of Commerce Party, Karen and Quentin reminisce with Interactiv4 CEO and Founder, Ignacio Riesco MartĂn, about what makes the Magento community so inspiring. Plus, exchange work-life balance tips and discuss how the community has changed over the last few years.2021-04-0740 min
Commerce PartyEpisode 28: Goodbye Magento, Hello Shopware, and great Amsterdam Cafes with Ben MarksIn this episode of Commerce Party, we welcome back former Magento Evangelist Ben Marks for the third time! Karen, Quentin, and Ben dish about his recent move to Shopware, reminisce about his past life traveling around the world to connect with the Magento community, and most importantly, discuss his favorite cafes in Amsterdam.2021-03-1748 min
Commerce PartyEpisode 27: Shopware, Magento, & Why Slava Won't Move to Texas with Slava KravchukReady for another stimulating Commerce Party conversation? In our first episode of 2021, Karen and Quentin open up the dam and discuss all things Magento with Atwix CEO, Slava Kravchuk. As a Magento Association board member, fostering the Magento community is deeply important to Slava. Despite how much has changed over the last few years, how does he plan to keep the community engaged for the long run? Listen in on iTunes, Spotify or Stitcher to find out.2021-03-091h 00
Commerce PartyEpisode 26: Supply Chain Gain with Cathy RobersonAfter a brief hiatus, Commerce Party is back in full force! In this episode, Karen sat down with Logistics Trends & Insights Founder / President, Cathy Roberson, to hash out how shipping, technology and logistics have progressed in 2020.2020-09-2846 min
Inside Commerce: Ecommerce Strategy, CX and Technology PodcastEpisode 35: Shipping Management & Best Practices with Quentin Montalto from ShipperHQIn our 35th episode, we're joined by Quentin Montalto, who is the COO at ShipperHQ. We ask Quentin a host of questions about ShipperHQ's growth, how ShipperHQ is able to facilitate complex shipping logic, best practices for shipping comms, live rates vs table rates, displaying multi-origin shipping comms, ShipperHQ's roadmap and much more.2020-08-1333 min
Commerce PartyEpisode 25: Plan to Overreact a Little BitWhen Coronavirus turns everything upside down. Karen and Quentin discuss making difficult decisions in a crisis, what our ShipperHQ traffic numbers showed a couple weeks in, and our mindset for moving forward.2020-05-0553 minCommerce PartyEpisode 24: Join the Band with Braxton ManleyGet inside the mind of young entrepreneur and creator of Braxley Bands, a top 1% performing Shopify store! Quentin is joined by Co-Founder and CEO Braxton Manley to talk the start, success and future of Braxley Bands.2020-03-2630 min
Commerce PartyEpisode 23: Wide-Reaching Effects on eCommerce With Ben MarksThis episode we sit down with Magento Evangelist Ben Marks for an open conversation on the quickly evolving retail and eCommerce landscape. Karen and Quentin discuss all the tough questions, like what is the potential impact, changes to the Magento community, what they hope to see in the future and more.2020-03-1942 minCommerce PartyEpisode 22: Time to Check-in with Steven LeeThis episode we welcome watch enthusiast and collector Steven Lee of DuFrane Watches. Quentin asks Steven for his story, what got him to start producing watches, and more.You can find Dufrane Watches on the web at http://www.dufranewatches.com, @dufranwatches on Instagram and on Facebook at http://www.facebook.com/dufranewatches2020-03-1239 minCommerce PartyEpisode 21: The Coronavirus ImpactConferences aim to broadcast online as coronavirus triggers cancellations. Karen and Quentin discuss go over the fast-spreading coronavirus and its effect on organizers decision to pull the plug.2020-03-0522 minCommerce PartyEpisode 20: Gen Gets Lost in TexasIn this episode, we're talking all things Texas and working remote with ShipperHQ's CTO Genevieve Eddison. Gen and Quentin discuss Gen being bootless at the rodeo, driving in different countries, and more.2020-03-0330 minCommerce PartyEpisode 19: Master Class on Content with Jennifer DunnContent marketing, remote work, and Hollywood. Our special guest this episode is none other than Jennifer Dunn, Founder of Copperhead Media. Jenn and Quentin recap where Jenn got her started in content writing, her future projects, and their thoughts on content in general.2020-02-1944 minCommerce PartyEpisode 18: The Diversity ReportKaren catches Quentin up after his return from Guatemala! In this episode, they discuss whether all CEOs are frauds, the need for diversity in events, and other industry news.2020-02-1241 minCommerce PartyEpisode 17: Impromptu Therapy SessionGet up close and personal with Karen and Quentin! In this duo whirlwind of an episode, they discuss their oddest interviews, the weight of decision making, and the future of ShipperHQ.2020-01-3143 min
Future CommerceThe Skill Set of the Modern CMO (w/ Ian Leslie, Industry West)This week, Phillip talks with Ian Leslie, CMO at Industry West on topics that every CMO needs to know.
Show Notes:
Main Takeaways:
Ian Leslie, the Chief Marketing Officer at Industry West, joins in on today's episode.
The modern CMO goes beyond just driving awareness for your brand and relies on your knowledge of the tech stack and how to leverage that tech stack to reach customers that you need.
Ian gives some insider perspectives on what is working and not working when it comes to marketing for a...2020-01-311h 11
Commerce PartyEpisode 16: Cloud Commerce Solutions with Bill TarbellCommerce Party is back! We're launching Season 2 with special guest, Bill Tarbell, VP of Marketing at Workarea. Bill joins Karen and Quentin to talk about the journey to building the first enterprise-grade open-source eCommerce platform and the importance of focusing on community.2020-01-2445 min
Commerce PartyEpisode 15: The DTC Revolution with Brandon ChuOn this episode we're talking all things retail with Brandon Chu, VP Product & GM of Platform at Shopify. Journey with us as we cover off the growth of Shopify, some of the companies biggest motivators and beliefs, and their wild 2019 BFCM success.2019-12-1931 min
Commerce PartyEpisode 14: Purpose, Authenticity and Legacy with Megan StablerIn this episode of the Commerce Party podcast, Karen and Quentin are joined by Meghan Stabler, VP of Global Product Marketing and Communications at BigCommerce. Meghan shares her personal journey as a trans woman in tech, and how sometimes telling your truth means risking everything. Just this week she was listed as #10 in the 2019 Global LGBT+ Executive Role Model list by Yahoo Finance.2019-10-3037 min
Commerce PartyEpisode 13: What's Cooking? with Miguel BalpardaHelp us welcome Miguel Balparda, Senior Magento Developer at Nexcess. Quentin and Miguel discuss the global Magento community and what it means to be a Magento 2 Maintainer. Plus, Miguel shares some of his favorite things to cook at home and on the road.2019-10-2231 min
Commerce PartyEpisode 12: From the Beginning with Genevieve EddisonOn this special episode of the Commerce Party podcast, we have the two powerhouse women of tech behind the success and madness that is ShipperHQ. Listen in as CEO Karen Baker and CTO Genevieve Eddison recap where it all started and some of the major decisions they've made along the way, both business and personal.2019-10-1636 min
Commerce PartyEpisode 11: Gone to the Dogs with Brian GibbsThis week we welcome perhaps the world's first canine podcast guest host! And of course, Brian Gibbs, owner/founder of Refund Retriever. Quentin and Brian talk shipping, saving merchants money, and more shipping.2019-10-091h 09
Commerce PartyEpisode 10: Avoiding Eye Contact with Aaron SheehanB2B eCommerce, mid-market, and dinosaurs. Our special guest this episode is none other than Aaron Sheehan, Commerce Director at Weidenhammer. Aaron and Quentin discuss Magento 1 end of life, why companies should automate and more.2019-10-0234 min
Commerce PartyEpisode 9: Karen's RetiringOn this episode we cover Karen's retirement from... We also do a recap on MMNY, MageX & CodeCommerce. Tune in for some insightful information and a random story or two. Or lets be honest, 6.2019-09-2037 min
Commerce PartyEpisode 8: Pull up a Chair with TJ GambleThis episode we're talking with the master eCommerce podcaster himself - TJ Gamble, CEO of Jamerson. Quentin and TJ talk different eCommerce platforms, the way of eCommerce moving forward, and working on NSFW websites.2019-09-1350 min
Commerce PartyEpisode 7: For the Community with Manish MittalTake a listen as we catch up with Manish Mittal, Magento Sr Lead with SP eCommerce, at Meet Magento Singapore. Karen and Manish discuss the Magento community, the growing eCommerce opportunity in Asia, and where to find the best vegetarian curry in Singapore.2019-09-1023 min
Commerce PartyEpisode 6: Behind the Curtain with Ben MarksThis episode we welcome Magento Evangelist Ben Marks for an open conversation on the Magento Ecosystem. Karen asks all the tough questions, like where Magento is headed, the purpose of the Magento Association, changes to the community and more.2019-08-301h 00
Commerce PartyEpisode 4: The Secret Ingredient with Lauren CevallosSay hello to our first merchant guest on the podcast, Lauren Cevallos of Lammes Candies! Lauren and Quentin take a look inside how Lammes made the transition from a historic Austin candy company to a modern eCommerce business, while maintaining tradition and a family feel with customers.2019-08-161h 10
Commerce PartyEpisode 3: Getting Technical with Joel HartOn this episode we welcome Joel Hart, CEO and Founder of Mediotype. Joel and Karen share their experiences on transitioning from engineer to boss, managing that balance of business and family, plus their take on what is up with Magento and Adobe.2019-08-0837 min
Commerce PartyEpisode 2: Late to the Party with Erin KisslingWe are excited to welcome Erin Kissling as our very first guest in this new era of Commerce Party. Karen and Erin discuss partnerships in the Magento community, Erin's professional background, and address the age old question, does size matter?2019-07-2537 min
Commerce PartyEpisode 1: Starting UpThe Commerce Party Podcast is back and better than ever! Karen and Quentin kickoff our inaugural episode with some thoughts on IRCE, the eCommerce community, and more. Plus, Quentin tries on a couple new accents.2019-07-1940 min
The Funnel: A Digital Experience PodcastHow Shipping Plays Into Your Ecommerce Strategy with ShipperHQKaren Baker, founder and CEO of ShipperHQ, join Blue Acorn iCi to discuss how shipping plays into the ecommerce strategy, what customers expect in terms of shipping, the top shipping myths, and the biggest mistakes companies make in their shipping strategies.2019-01-1513 min