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Showing episodes and shows of
Shivhon Adkins
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Medical Receptionist Network Podcast
Medical Receptionist Interview with Nimsi Dominguez-Episode 26
This week Shivhon Adkins, Founder of Medical Receptionist Network meets with Nimsi Dominguez, A passionate Medical Receptionist with multiple years of experience at Community Hope located in Texas. Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on our website and Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist Network podcast! Need CPR Training? Visit https://www.ProTrainings.com for CPR, HIPAA, Ergonomics, Self Defense courses and more. Use discount code for savings: CPR-MRNCPR Need a new planner? Check out our Affiliate LOA...
2024-05-15
16 min
Medical Receptionist Network Podcast
Inconveniences Facing the Front Desk-Episode 25
This week Shivhon Adkins, Founder of Medical Receptionist Network discusses inconveniences faced by front desk staff. Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on our website and Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist Network podcast! Need CPR Training? Visit https://www.ProTrainings.com for CPR, HIPAA, Ergonomics, Self Defense courses and more. Use discount code for savings: CPR-MRNCPR Need a new planner? Check out our Affiliate LOA, click the link to learn more https://manifestationplanner.com/free B...
2023-09-22
19 min
Medical Receptionist Network Podcast
Safety at the Medical Office Front Desk-Episode 24
This week Shivhon Adkins, Founder of Medical Receptionist Network discusses safety measures for front desk staff. Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on our website and Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist Network podcast! Need CPR Training? Visit https://www.ProTrainings.com for CPR, HIPAA, Ergonomics, Self Defense courses and more. Use discount code for savings: CPR-MRNCPR Need a new planner? Check out our Affiliate LOA, click the link to learn more https://manifestationplanner.com/free B...
2022-09-08
20 min
Medical Receptionist Network Podcast
Keeping the flow at your Front Desk-Episode 23
This week Shivhon Adkins, Founder of Medical Receptionist Network discusses why your front desk may not have a good flow. Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist Network podcast! Need CPR Training? Visit https://www.ProTrainings.com for CPR, HIPAA, Ergonomics, Self Defense courses and more. Use discount code for savings: CPR-MRNCPR Need a new planner? Check out our Affiliate LOA, click the link to learn more https://manifestationplanner.com/free ...
2022-04-03
20 min
Medical Receptionist Network Podcast
Hiring Process and Medical Receptionist job ads-Episode 22
This week Shivhon Adkins, Founder of Medical Receptionist Network discusses the Hiring Process and Medical Receptionist job ads. Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist Network podcast! Need CPR Training? Visit https://www.ProTrainings.com for CPR, HIPAA, Ergonomics, Self Defense courses and more. Use discount code for savings: CPR-MRNCPR Need a new planner? Check out our Affiliate LOA, click the link to learn more https://manifestationplanner.com/free ...
2022-02-22
20 min
Medical Receptionist Network Podcast
Professionally Speaking-Episode 21
This week Shivhon Adkins, Founder of Medical Receptionist Network discusses “Professionally Speaking” How can you communicate better with your patients? Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist Network podcast! Need CPR Training? Visit https://www.ProTrainings.com for CPR, HIPAA, Ergonomics, Self Defense courses and more. Use discount code for savings: CPR-MRNCPR Need a new planner? Check out our Affiliate LOA, click the link to learn more https://manifestationplanner.com/free B...
2022-02-03
18 min
Medical Receptionist Network Podcast
Work Related Stress at the Front Desk-Episode 20
This week Shivhon Adkins, Founder of Medical Receptionist Network discusses Work Related Stress. Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist Network podcast on your favorite podcast player! Need CPR Training? Visit https://www.ProTrainings.com for CPR, HIPAA, Ergonomics, Self Defense courses and more. Use discount code for savings: CPR-MRNCPR Need a new planner? Check out our Affiliate LOA, click the link to learn more https://manifestationplanner.com/free Be...
2022-01-28
19 min
Medical Receptionist Network Podcast
Customer Service, Patient Care, and Comedy with special guest Chris Sneed
On today's episode host Shivhon Adkins interviews Medical Receptionist and Comedian Chris Sneed. Today he shares his experiences in healthcare with us. Chris is currently working with Kaiser Permanente and focusing on his comedy career which includes online sketches based on experiences as a receptionist. During our conversation Chris provided great information and insight on how to improve patient care and communication. We talk customer service, providing meaningful feedback, front desk, technology, understanding patient needs as well as his upcoming comedy special “I Need Urgent Care”! Go follow Chris on Instagram @itschrissneed Facebook: Chris Sn...
2021-11-14
25 min
Medical Receptionist Network Podcast
Quality Measures Episode 18
This week Shivhon Adkins, Founder of Medical Receptionist Network discusses Quality Measures and Organizational Culture. Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist Network podcast! Need CPR Training? Visit https://www.ProTrainings.com for CPR, HIPAA, Ergonomics, Self Defense courses and more. Use discount code for savings: CPR-MRNCPR Need a new planner? Check out our Affiliate LOA, click the link to learn more https://manifestationplanner.com/free... Be a guest on...
2021-09-11
36 min
Medical Receptionist Network Podcast
Unintentional Disclosure of PHI-Episode 17
This week Shivhon Adkins, Founder of Medical Receptionist Network discusses unintentional and accidental disclosure of private health information. Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist Network podcast! Need CPR Training? Visit https://www.ProTrainings.com for CPR, HIPAA, Ergonomics, Self Defense courses and more. Use discount code for savings: CPR-MRNCPR Need a new planner? Check out our Affiliate LOA, click the link to learn more https://manifestationplanner.com/free... Be a...
2021-07-11
20 min
Medical Receptionist Network Podcast
Health Insurance Subsidies and Customer Service Episode 16
This week Shivhon Adkins, Founder of Medical Receptionist Network discusses the importance of self-monitoring your customer service, American Rescue Plan Act, and getting patients back into the office. Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist Network podcast! Need CPR Training? Visit https://www.ProTrainings.com for CPR, HIPAA, Ergonomics, Self Defense courses and more. Use discount code for savings: CPR-MRNCPR Need a new planner? Check out our Affiliate LOA, click the link...
2021-06-20
20 min
Medical Receptionist Network Podcast
Medical Receptionist Front Desk Skills Episode 15
This week Shivhon Adkins, Founder of Medical Receptionist Network welcomes 2021 and discusses the importance of skills, strengths, and recognizing weaknesses as a Medical Receptionist. Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist Network podcast! Need CPR Training? Visit https://www.ProTrainings.com for CPR, HIPAA, Ergonomics, Self Defense courses and more. Use discount code for savings: CPR-MRNCPR Need a new planner? Check out our Affiliate LOA, click the link to learn more http...
2021-01-13
19 min
Medical Receptionist Network Podcast
End of Year MRN Message- Episode 14
This week Shivhon Adkins, Founder of Medical Receptionist Network reflects on 2020 and moving forward in the year ahead. Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist Network podcast! Need CPR Training? Visit https://www.ProTrainings.com for CPR, HIPAA, Ergonomics, Self Defense courses and more. Use discount code for savings: CPR-MRNCPR Need a new planner? Check out our Affiliate LOA, click the link to learn more https://manifestationplanner.com/free... Be a...
2020-12-27
16 min
Medical Receptionist Network Podcast
Why Aren't All Medical Offices Using EMR? Episode 13
On today’s show, we discuss some reasons why all medical offices have not transitioned into Electronic Medical Records. We also discussed some of the benefits of having an EMR system. Lastly, Shivhon will read a short excerpt from the Medical Receptionist Handbook to Success. Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist Network podcast! Need CPR Training? Visit https://www.ProTrainings.com for CPR, HIPAA, Ergonomics, Self Defense courses and more. Use discount code...
2019-09-08
17 min
Medical Receptionist Network Podcast
Customer Service During Times of Change Episode 12
On today’s show, we discuss how Medical Receptionists can provide consistent customer service at the front desk during times of change in the office. We also discussed making arrangements with your office and schedule for summer and summer vacations. Lastly, Shivhon will read a short excerpt from the Medical Receptionist Handbook to Success. Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist Network podcast! Need CPR Training? Visit ProTrainings.com for CPR, H...
2019-06-17
20 min
1st Talk Compliance
Front Desk Success with Medical Receptionist Engagement
First Healthcare Compliance hosts Shivhon Adkins, MPA, Founder of Medical Receptionist Network for an interactive discussion on “Front Desk Success with Medical Receptionist Engagement.” Improve your front desk with a primary focus on the actions, independence, and abilities of your Medical Receptionists. Begin using feedback to enhance teamwork and shared goals while maintaining a successful environment by eliminating issues at the source and supporting your front desk team. Educational Objectives: 1. Improve workflows and processes to improve front desk efficiency 2. Demonstrating great customer service and organization to improve the overall patient experience 3. Keeping Medical Receptionists focused on top priorities with consistency, redi...
2019-04-30
00 min
1st Talk Compliance
Front Desk Success with Medical Receptionist Engagement
First Healthcare Compliance hosts Shivhon Adkins, MPA, Founder of Medical Receptionist Network for an interactive discussion on “Front Desk Success with Medical Receptionist Engagement.” Improve your front desk with a primary focus on the actions, independence, and abilities of your Medical Receptionists. Begin using feedback to enhance teamwork and shared goals while maintaining a successful environment by eliminating issues at the source and supporting your front desk team. Educational Objectives: 1. Improve workflows and processes to improve front desk efficiency 2. Demonstrating great customer service and organization to improve the overall patient experience 3. Keeping Medical Receptionists focused on top priorities with consistency, redi...
2019-04-30
56 min
Medical Receptionist Network Podcast
Healthcare Management round table with PAHCOM Rockville, MD Chapter
On this weeks episode we discuss the front desk, transparency, provider communication, and healthcare management topics with the wonderful Rockville, MD chapter of PAHCOM- Professional Association of Healthcare Office Management. Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Dont forget to subscribe to the Medical Receptionist Network podcast!
2019-03-28
37 min
Medical Receptionist Network Podcast
Ways To Best Serve The Differences In Your Patients
On today's show we discuss different patient types and the ways to best accommodate their needs while keeping your office environment professional, empathetic, and compassionate. December 15, 2018 is the last day to enroll in health insurance for 2019 through Heathcare.gov. Medical insurance changes effect medical practices and patients all over the country. Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6
2018-12-15
26 min
Medical Receptionist Network Podcast
Exploring Compliance in Healthcare with guest Coley Bennett, CMM
Coley Bennett is a Certified Medical Manager, as well as a member of the National Advisory Board of PAHCOM- Professional Association of Healthcare Office Management. Coley is currently the Executive Compliance Officer and Administrator with Lantern Therapeutic Services in Maryland. During our conversation Coley provided great insight valuable to all medical practices. We talk compliance, audits, front desk, waiting rooms, communication and Maui! Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6
2018-10-07
50 min
Medical Receptionist Network Podcast
Nursing, Teamwork, and Unit Secretaries
On this week’s podcast I had the pleasure of interviewing my mom, Karen Adkins, LPN. She has 32 years of experience in the medical field. It was great to hear her nursing experience and how communication with unit secretaries and team-based efforts allow for an improved work environment and better patient care. We dedicate this show to her dear friend and former nursing colleague JoAnn Moran 1966-2016. An amazing woman, mother, and nurse. Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6
2018-08-07
21 min
Medical Receptionist Network Podcast
Patient Satisfaction and the Front Desk- Episode 7
On today's episode of the Medical Receptionist Network Podcast Shivhon Adkins discusses ways to encourage and increase patient satisfaction in your office. Customer service, communication, and lengthy wait times discussed Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Thank you for tuning in!
2018-06-20
22 min
Medical Receptionist Network Podcast
Front Desk and Patient Satisfaction with guest Cynthia Belovin Episode 6
Shivhon Adkins interviews Cynthia Belovin to discuss her experience as a Medical Receptionist. With 8 years of experience under her belt Cindy had some key advice for new receptionists and provided ways front desk staff contribute to patient satisfaction. Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Thank you for tuning in!
2018-05-03
21 min
Medical Receptionist Network Podcast
Office Conflict- Episode 5 Medical Receptionist Network Podcast
Shivhon Adkins discuss medical office conflict resolution and how changing your approach can impact the efficiency of your office and work life balance. Focusing on a solution based approach is beneficial and she discusses ways to achieve a more professional and mature outcome. Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Thank you for tuning in!
2018-04-14
23 min
Medical Receptionist Network Podcast
Episode 4 Customer Service-Medical Receptionist Network Podcast
Shivhon Adkins discusses customer service for front desk staff. Being courteous and understanding Listening Problem solving Treat people with respect Consider the patients privacy Respond in a timely fashion Follow up Go the extra mile Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Thank you for tuning in!
2018-03-30
19 min
Medical Receptionist Network Podcast
Medical Receptionist Network-Episode 3 Payment Collection
Shivhon Adkins discusses payment collection and the role of the front desk in the process of collecting copays, deductibles, coinsurance, and past due balances. Face to face collection request can be a challenge but with the right approach it will always be beneficial to the practice and the patient experience. Medical Receptionist Handbook to Success is now available at Amazon and Barnes & Noble. Join us online! Twitter: @ReceptionistNet Facebook and Instagram: @MedicalReceptionistNetwork Are you in the healthcare field and would like to be featured on our show? calendly.com/mr
2018-03-19
19 min
Medical Receptionist Network Podcast
Medical Receptionist Network Podcast-Episode 2 Your Career and Healthcare Network
Shivhon Adkins discusses the benefits of being a Medical Receptionist and how fostering a good professional network during your career can be beneficial to future endeavors. She also discusses some tips on improving front desk operations through trial and error, as well as communication and conversations skills. Medical Receptionist Handbook to Success is now available at Amazon and Barnes & Noble. Join us online! Twitter: @ReceptionistNet Facebook and Instagram: @MedicalReceptionistNetwork Are you in the healthcare field and would like to be featured on our show? calendly.com/mrnetwork
2018-03-11
24 min
Medical Receptionist Network Podcast
Medical Receptionist Network-Episode 1
Shivhon Adkins interviews Stacy A. Cross to introduce the first episode and discuss experiences working in a healthcare environment with medical receptionist and billing duties. Have you ordered your Medical Receptionist Handbook yet? Now available on Amazon http://amzn.to/2EXsvbQ.
2018-02-12
22 min