Shows
Letting & Estate Agent PodcastThe future of letting agent and supplier relationships - Ep. 2416The UK property market is changing fast, and so should the way letting agents work with suppliers. In this episode, Siân Hemming Metcalfe, Operations Director at Inventory Base, discusses why moving beyond the traditional “service provider” model can boost professionalism, cut risk, and improve outcomes. Discover how stronger partnerships, clear SLAs, and better collaboration can raise industry standards and future proof your business. Listen now and join the conversation.
2025-12-1304 min
Letting & Estate Agent PodcastRenters Right Bill - Marketing advantage - Ep. 2409The Renters’ Rights Bill is coming, but instead of red tape, it could be your next big marketing advantage. Siân Hemming Metcalfe, Operations Director at Inventory Base, shares how embracing compliance can boost your agency’s reputation and revenue. Discover how stronger standards, safety reporting, and supplier partnerships can open new opportunities and give you a competitive edge. Tune in to see how compliance could transform your lettings strategy.
2025-12-0604 min
Letting & Estate Agent PodcastRe-defining fair wear and tear in Lettings - Ep. 2400Is it time to rethink what “fair wear and tear” means in today’s rental market? Inventory Base’s Operations Director, Siân Hemming Metcalfe, questions whether outdated definitions still reflect modern living. With more tenants working from home, she argues the current standards are no longer fair to landlords or tenants. Tune in as Siân explores why it’s time to update this long standing lettings assumption and what it means for property professionals across the UK.
2025-11-2707 min
Letting & Estate Agent PodcastMid-term inspections in Lettings - Ep. 2392Most letting agents see midterm inspections as dull admin, but what if they’re a hidden goldmine? In this episode, Siân Hemming Metcalfe, Operations Director at Inventory Base, reveals how inspections can boost revenue, protect landlord profits, and prevent costly surprises. Learn why upcoming renters’ rights changes make inspections vital and how to turn routine visits into valuable client conversations. Tune into transform your approach and uncover untapped profit potential.
2025-11-1903 min
Letting & Estate Agent PodcastHow will Awaab's Law affect the private rental sector? - Ep. 2384Awaab’s Law is set to shake up the private rental sector. Siân Hemming Metcalfe, Operations Director at Inventory Base, explains what estate and letting agents need to know before the new rules take effect. We explore the 24 hour hazard compliance rule, damp and mould management, contractor shortages, and why “just open a window” won’t cut it anymore. Could Awaab’s Law leave the PRS short handed? Tune in to find out.
2025-11-1103 min
Letting & Estate Agent PodcastHow evidence will save you from the Renters Rights Bill - Ep. 2375The Renters’ Rights Bill is transforming the UK property market, and letting agents must be ready. Inventory Base’s Operations Director, Siân Hemming Metcalfe, explains why strong, fact based evidence is vital for protecting agencies, landlords, and tenants. From ending Section 21 to boosting transparency, she reveals how documentation, risk assessments, and expert inventories can de-risk and futureproof your business. Tune in to learn why evidence is fast becoming the new currency for letting agents.
2025-11-0207 min
Letting & Estate Agent PodcastThe invisible people behind the letting agents - Ep. 2367Behind every successful letting agent is a network of unsung heroes, suppliers, contractors, and service providers, who keep the industry running. Siân Hemming Metcalfe explores how recognising these contributors and building stronger relationships can boost your agency’s efficiency, flexibility, and reputation. Learn who truly drives the UK lettings sector, why supplier recognition matters, and practical ways to foster genuine partnerships that transform your business. Listen and rethink how you work with your suppliers.
2025-10-2505 min
Letting & Estate Agent PodcastWhy should you join the ICG? - Ep. 2354In this episode, Siân Hemming Metcalfe, Operations Director at Inventory Base, reveals why joining the ICG (Innovation Collaboration Group) is transforming how suppliers connect with estate and letting agents. From powerful collaboration and shared expertise to innovative “speed dating” events that build real relationships, discover how the ICG is helping suppliers better serve the UK property market. Tune in and find out why it’s such a game changer!
2025-10-1203 min
The Viking Chats: navigating the choppy waters of property, technology and businessBeyond transactions: Can proptech make agents more human?In this powerful first episode of our new conversation series, Kristjan Byfield—co-founder of The Depositary & base property specilaists—sits down with Sian Metcalfe, Operations Director at Inventory Base, to unpack a fascinating and timely question: Can property technology (PropTech) actually help estate agents become more human?Too often, PropTech is dismissed as cold or impersonal—seen as a digital wedge between agents and their clients. But what if the opposite were true?💡 Reframing PropTech Sian flips the script on the traditional narrative, arguing that PropTech isn’t about replacing people—it’s about freeing...
2025-04-0443 min
The Inventory ProfessionalProptech Unplugged: Technology's Role in Creating Personal ConnectionsRecording of the Propertymark webinar presented by Approved Industry Supplier Inventory Base.In an era defined by constant change, adapting how you work is not a choice, but a necessity. But how do you balance the challenges without being overwhelmed by the data and processes? How do you actually find the time to make the personal connections that will take you from instruction to completion? Here's what you can expect from the webinar:Unveiling the Impact: Why data hampers personal connectionsStreamlining with Proptech: Optimise your processes for efficiencyThe Power of Integration: Blending technology a...
2024-05-1730 minThe Inventory ProfessionalUnlock the Secrets to Mould-Free PropertiesRecording of the Propertymark webinar presented by Approved Industry Supplier Inventory Base.According to research by Citizens Advice (Feb 2023), 1.6 million children reside in damp, mouldy, or excessively cold private rentals. Shockingly, over half of England's private renters (2.7 million households) have had or are currently reporting and or battling these problems. We can change this!With winter fast approaching and heating costs set to rise, agents need to support landlords and ready themselves to face the challenges ahead. In this webinar, you will learn essential strategies to minimise the risks of mould, gain practical t...
2023-09-3042 min
What's the Kerfuffle?Propertymark One - Your VerdictRecorded live at the Propertymark One conference, Kerfuffle Podcast's David Mintz caught up with just some of the attendees and exhibitors to find out what they thought of Propertymark's flagship conference at Wembley Arena. Insight, tips, analysis and giggles provided by Matt Baldock, Simon Gates, Neil Baldock, Heather Staff, Matt Lee, Megan Eighteen, Chris Watkin, Richard Price, Mitch Handley, Glynn Trott, Sally Lawson, Heather Foster, Ben Stokes, Chris England, Bernadette Sheridan, Simon Whale, Maxine Fothergill, Richard Webb, Jonathan Stein, Ben Beadle, Sian Hemming Metcalfe and Maria Leivars.
2023-06-2952 minThe Inventory ProfessionalWebinar - Unlocking revenue potential with property dataHosted by Propertymark in March 2023, Sián Hemming-Metcalfe, Operations Director of Approved Propertymark Supplier Inventory Base explains how to use smart home data (think temperature sensors, safety alarms, home security and more) to gain a deeper understanding of your property portfolio and make data-driven decisions that increase your bottom line.In this webinar, Sián explores:Why proptech and real-time property data are game-changers for agentsThe types of data that can help you make smart decisionsHow easy it is to collect and use data to gain insightsPractical steps for integrating data into your day-to-day operationsLi...
2023-04-2630 minThe Inventory ProfessionalARLA Propertymark Election Special - Exclusive Interview with Sián Hemming-MetcalfeDavid asks - Why should you vote for Sián and what vision does she have for Propertymark's future? Where does she stand on the key issues effecting our industry and how is she going to help you? Supplier and agents - are we united as one, or is there a divide? Listen in and find out what Siȃn hopes to achieve for the supplier industry, her strong views on why the industry needs to work with inventory suppliers and that putting herself forward for the role is not about a title but a...
2022-06-0750 min
What's the Kerfuffle?Propertymark Election Special - Sian Hemming MetcalfePropertymark Election Special - we talk to the candidates for the forthcoming ARLA Propertymark election for President Elect. Why should you vote for them and what vision do they have for Propertymark's future? Where do they stand on the key issues effecting our industry and how are they going to help you? Supplier and agents - are we united as one, or is there a divide? Find out here...
2022-06-0649 minThe Inventory ProfessionalLevelling Up & Property Reports - What Does the Future Hold for Service Providers?In this episode, our webinar panellists discuss 3 key subjects affecting the property industry:Sustainability in the lettings sector - impacts and optionsEffects of the levelling up white paper - the repeal of Section 21 and what that means for the service industry Contracts and SLA’s - are they a realistic option or do clerks just need to act like a service business to affect change? Our industry experts are:Ben Shaw - representing Trust Inventory Emily Joyce - Director of AJPSMark Lazarus - Director of Storm Inventories Melissa Guthrie-Noyce - Dire...
2022-02-181h 16
The Inventory ProfessionalSafeguarding - Why the housing industry has a duty of careIn support of the NSPCC; InventoryBase Academy has launched the InventoryBase Academy NSPCC Safeguarding Awareness Course.Aimed at all property professionals; the course revolves around the information and guidance of the NSPCC in how to spot emerging safeguarding concerns, including potential neglect or abuse in the home.With guest host Saira Bashir; Senior Consultant - Consultancy Service; NSPPCC Sián (InventoryBase Academy) and Melissa (MGN Inventories) discuss why the housing industry should be more aware of the need to support families and how we as inventory professionals can help safeguard children and young p...
2020-05-2137 min
TranceSylvania - Trance Podcast by Alpha-DogTranceSylvania Episode 118Welcome to Episode 118 of the TranceSylvania podcast, mixed by Alpha-Dog, and showcasing the finest Uplifting Trance and Tech-Trance tunes of the moment!
TranceSylvania is regularly broadcasted on
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Every fourth Saturday of the Month
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2017-03-0100 min