Shows
Elevating Brick & MortarHow Primark Blends Storytelling and Store DesignJessica Garbarino of Primark U.S. discusses the challenges and opportunities of building brand awareness in a new country. She highlights the importance of storytelling and making emotional connections with customers. She and Sid dive into in-store experience, local community design, and a measured growth strategy. Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.Primark is an international fashion retailer employing more than 80,000 colleagues across 17 countries in Europe and the US. It was founded in Ireland in 1969.Guest Bio:Jessica Garbarino leads internal and e...
2025-12-1642 minElevating Brick & MortarHow FM Teams Drive Brand Success with Tom Kay, Managing partner at Efficio advisorsTom Kay says the industry is at an inflection point — with technology, talent, and consumer expectations all shifting at once. Tom describes how facilities can shape the customer experience every day, and has never been more essential. The teams who embrace data, modern tools, and continuous upskilling will lead the next chapter of the built environment. Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.Today, we talk with Tom Kay, managing partner at Efficio Advisors. Efficio partners directly with CEOs and boards to cut through distraction, mitigate ris...
2025-12-0252 minElevating Brick & MortarReducing Downtime, Costs, and Carbon in One Move with Nish Kanapilly and Rahul Subramany, Co-Founders of MonaireNish and Rahul discuss the major challenges facing our industry: high costs and complexity of traditional systems, a lack of real-time data, and the need for more proactive and predictive maintenance. Then they offer their solutions. Welcome to Elevating Brick and Mortar, a podcast about how operations and facilities drive brand performance.On today’s episode, we talk with Nish Kanapilly and Rahul Subramany, Co-Founders of Monaire. Monaire uses state-of-the-art diagnostics to predict HVAC and refrigeration issues before failure. Monaire promptly dispatches technicians to address issues, thereby preventing downtime, food waste, and energy waste.
2025-10-1454 min
Cyrus SaysSid Shetty on Quitting His Job, Comedy Hustle & AMA Madness!Comedian Siddhartha ‘Sid’ Shetty is back on Cyrus Says for an AMA episode full of laughter, chaos, and some accidental wisdom.Cyrus and Sid get into: Sid’s journey from corporate sales to stand-up comedy Why Navi Mumbai is the new Mumbai 👀 Cricket rants, Asia Cup hot takes & Tilak Varma love The great Garba controversy 🪘 Fusion food crimes (Avocado Pani Puri?? 🤢) Sameer Wankhede vs Red Chillies drama Pani Puri, Maggi, Elon Musk, Trump & everything in between It’s unfiltered, it’s hilarious, and it’s exactly what you expect from a Cyrus Says AMA.See omnystudio.com/listener fo
2025-10-0339 min
The Trend ReportContent Creation Steps with Adrian LealSend us a textAdrian Leal returns to discuss practical steps for starting or improving your content strategy and focusing on authenticity and impact rather than perfection.Resources:Episode 163 - Content + Thought Leadership with Adrian Leal - https://www.sidmeadows.com/episode163Jay Shetty Instagram - https://www.instagram.com/jayshetty/?hl=enLinkedIn - https://www.linkedin.com/in/shettyjay/TikTok - https://www.tiktok.com/@jayshetty?lang=enVinh GiangInstagram - https://www.instagram.com/askvinh/?hl=enLinkedIn - https...
2025-09-291h 02The Trend ReportContent Creation Steps with Adrian LealSend us a textAdrian Leal returns to discuss practical steps for starting or improving your content strategy and focusing on authenticity and impact rather than perfection.Resources:Episode 163 - Content + Thought Leadership with Adrian Leal - https://www.sidmeadows.com/episode163Jay Shetty Instagram - https://www.instagram.com/jayshetty/?hl=enLinkedIn - https://www.linkedin.com/in/shettyjay/TikTok - https://www.tiktok.com/@jayshetty?lang=enVinh GiangInstagram - https://www.instagram.com/askvinh/?hl=enLinkedIn - https...
2025-09-291h 02Elevating Brick & MortarTransforming Frontline Work with Aaron Salow, CEO of XOi TechnologiesAaron addresses the skilled trades gap, operational efficiency, and customer service. He also highlights the critical role of technology in supporting and elevating the skilled trades, and the future of tech in the industry.Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today’s episode, we talk with Aaron Salow, CEO of XOi Technologies. XOi provides digital tools for techs on site, and connects people from all part of the field service ecosystem with the equipment they service.GUEST BIO Aaron Sal...
2025-09-2350 minElevating Brick & MortarHow to be a Store-In-Store Success with Joe Gordon, Chief Supply Chain and Technology Officer at Krispy Krunchy ChickenJoe describes his unique business model, which operates in convenience stores rather than standalone locations. With a focus on consistency, quality, and brand experience, Krispy Krunchy Chicken has grown to over 3,400 locations. Joe also highlights the importance of strong supply chain management, brand awareness, and good culture. Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today’s episode, we talk with Joe Gordon, Chief Supply Chain and Technology Officer at Krispy Krunchy Chicken. Krispy Krunchy Chicken operates nearly 3,400 quick-serve locations and provides foodservice solutions for...
2025-09-0944 min
Cyrus SaysAMA with Siddhartha Shetty | Cyrus SaysIn this hilarious and candid episode of Cyrus Says, Cyrus Broacha chats with stand-up comedian Siddhartha Shetty, blending sharp comedy with relatable life stories. The conversation dives into Sid’s rise as a comedian while balancing a full-time corporate job in construction equipment sales, and how he keeps his natural Mumbai charm on stage. From BMC bridge rants and corporate jargon like “aligned” and “circle back”, to memories of teenage romance in Gorai and the trials of growing up Shetty without owning a restaurant, the episode is packed with Mumbai nostalgia and humour.The AMA section brings even more fun — cove...
2025-07-041h 00Generative AI Group PodcastWeek of 2025-06-22Alex: Hello and welcome to The Generative AI Group Digest for the week of 22 Jun 2025!
Maya: We're Alex and Maya.
Alex: First up, we’re talking about analyzing AI chats at scale.
Maya: Shree asked if there’s any service for insights from hundreds of bot chats daily. I wonder, Alex, what tools could do that best?
Alex: Amit suggested Clio from Anthropic, and even shared an unofficial open source library called Kura.
Maya: That sounds handy! Here’s the quote from Amit: “By insights, if you mean getting themes on how people are using the bot, look into clio.”
Alex: Clio...
2025-06-2200 minElevating Brick & MortarBringing Humanity to Your Service Model with Melissa Ng, SVP of Design and Construction at CAVAMelissa emphasizes the importance of human interaction in the dining experience, the role of continuous improvement, and the integration of sustainability practices. Sid and Melissa also discuss the evolving expectations of consumers for values-driven brands and the necessity for businesses to adapt their physical spaces to meet these demands.Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today’s episode, we talk with Melissa Ng, SVP of Design and Construction at CAVA. CAVA is a Mediterranean fast casual restaurant chain with locations across the United States. Cav...
2025-06-0639 minElevating Brick & MortarBehind the Brew: How Dutch Bros Builds for Joy, with Heather Robison, Facilities Manager at Dutch Bros CoffeeHeather Robison describes the importance of consistency and culture in creating a great customer experience. She also shares the secrets to success behind Dutch Bros’ rapid growth from a small-town coffee cart to plans for over 2,000 locations. Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today’s episode, we talk with Heather Robison, Facilities Manager of Dutch Bros Coffee. Dutch Bros is a drive-thru coffee company founded in 1992, with over 900 locations across 18 states. GUEST BIO:Heather has over 15 years of experience in strategy and gro...
2025-05-1444 minElevating Brick & MortarThe Built Environment as a Product with Eric Taylor, Founder and CEO of Salon RepublicEric discusses how Salon Republic turned physical spaces into a successful product offering by creating customizable, artistic studios for independent beauty professionals. They emphasize the importance of maintaining these environments to cater to diverse needs while staying cost-effective and resilient to wear.Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today’s episode, we talk with Eric Taylor, Founder and CEO of Salon Republic. Salon Republic is a collective of beauty experts who share their talents side-by-side, so they can focus on growing their talent, expanding the...
2025-05-0249 minElevating Brick & MortarFilling the Gap in America’s Workforce Shortage with Wyatt Smith, Founder and CEO of UpSmithWyatt discusses the shortage of skilled labor, the role technology plays in tackling this issue, and its broader impact on the economy. Wyatt and Sid address ongoing challenges in the skilled trades industry, and what innovative solutions lie on the horizon.Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today’s episode, we talk with Wyatt Smith, founder and CEO of UpSmith. UpSmith builds technology to address skilled worker shortages, starting with gamification software to help skilled trades companies and technicians win.Guest Bio:
2025-02-1240 min
Untriggered with AminJaz#175: Udit Narayan Scandal, Divorce, Travel Stories & more... ft. Siddhartha Shetty & Tushar PoojariSiddhartha Shetty and Tushar Poojari are stand-up comedians and hosts of the Ek Ladi Pav podcast.
Timestamps:
0:00 - Failed celebrity PR
6:05 - Healthy vs unhealthy lifestyle
15:05 - Udit Narayan scandal
21:30 - Deepfake scams
26:17 - Sid's Divorce story
35:00 - Crush on Ananya Pandey
41:50 - Travel stories
1:05:20 - Comedy films
1:09:00 - Struggles of stand up comedy
1:20:20 - Roasting Aamir Khan's family
2025-02-031h 24Elevating Brick & MortarWhy Healthcare Needs Hospitality to Grow with Marcelle Parrish, CCO of ClearChoice Dental Implant CentersMeaningful change for patients comes from healthcare focused on hospitality. Marcelle Parrish emphasizes the importance of a patient-focused approach in healthcare. She says that studying, understanding, and improving each step of the patient experience is crucial.Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today’s episode, we talk with Marcelle Parrish, CCO of ClearChoice Dental Implant Centers. ClearChoice Dental Implant Centers, equipped with innovative technology, serves more than 200,000 patients across the United States through advanced oral treatments that can help lead to better overall health an...
2025-01-2437 minElevating Brick & MortarDesigning Spaces to Delight Customers and Shareholders with Rani Gharbie, Managing Director of Investment & Development at CitizenM HotelsRani says the hospitality industry needs disruption. He describes CitizenM’s efficient use of space, a community-driven environment, and integration of technology with a human touch.Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today’s episode, we talk with Rani Gharbie, Managing Director of Investment & Development at CitizenM Hotels. CitizenM is a fully integrated owner-operator hotel brand, with over 30 hotels in 18 cities.Guest Bio:Rani currently oversees investment and development in the Americas at citizenM, an asset heavy owner-operator hotel group backed by G...
2024-12-1842 minElevating Brick & MortarReimagining the Banking Experience with Shaun Rowley, Head of Market Experience at CapitalOneShaun discusses Capital One’s mission to integrate technology with human interaction to create welcoming, community-oriented spaces that offer more than traditional banking services.Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today’s episode, we talk with Shaun Rowley, Head of Market Experience at Capital One. Capital One is a bank built on digital tools and human connections. Their approach to banking aims to be a personal one through their cafes.Guest Bio:Shaun Rowley leads the Market Experience team with Capital One’...
2024-11-2028 minElevating Brick & MortarThe Built Environment Enters Its Smart Era with Richard Leurig, President of AccruentRichard and Sid discuss the balance between advancing technology and addressing current business needs, including the importance of AI in adding to human capital. Richard describes his vision for the future: one that’s approaching faster than we think.Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today’s episode, we talk with Richard Leurig, President of Accruent. Accruent is the world’s leading provider of intelligent solutions for the built environment. They set new expectations for how organizations can use data to transform the way they m...
2024-10-2340 minElevating Brick & MortarThe Future of Fitness with Mike Gray, President of Rumble Boxing and Former President of Club PilatesIt can be hard to establish reliable culture and community in a standardized physical environment. Mike Gray describes how he does so across his franchises, and what makes for good franchise management.Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today’s episode, we talk with Mike Gray, President of Rumble Boxing. As a relatively new boutique HIIT fitness center, Rumble has been a franchised brand for 3 years and has over 80 studios and counting.Guest Bio:Mike Gray is a veteran fitness professional wi...
2024-10-0935 minElevating Brick & MortarBreaking Down Silos with Dave Tarantelli, VP of Systems at CitizensDave discusses the evolution of his career, the importance of data-driven decision-making, and adapting along with consumer behavior.Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today’s episode, we talk with Dave Tarantelli, VP of Systems at Citizens. Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions. Citizens offers a wide range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. Guest Bio:David brings 20 years of hands...
2024-09-2546 minElevating Brick & MortarWhy Variety and Consistency Wins with Brian Nay, Director of Field Services at RaceTracBrian describes how Racetrac has evolved to fill the needs of the modern consumer. He and Sid discuss the importance of technology in maintaining operational efficiency, and how to deliver a consistent customer experience.Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today’s episode, we talk with Brian Nay, Director of Field Services at RaceTrac. Racetrac, a family-owned company, owns and operates more than 550 RaceTrac gas and convenience store locations across seven southern states, and more than 200 RaceWay stores in 12 states across the Southeast....
2024-09-1133 min
2024-08-161h 09Elevating Brick & MortarDebunking the Retail Apocalypse Myth with Bill Yanek, CEO of ConnexFMBill discusses the rise of smart facilities, the importance of expanding your network, and why the retail apocalypse isn’t as close as everyone says it is. Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today’s episode, we talk with Bill Yanek, CEO of ConnexFM. ConnexFM is an association that empowers multi-site facilities management professionals to make informed business decisions, enhance their company’s brand and advance their careers.Guest Bio:Bill is an experienced Chief Executive Officer with a history of lead...
2024-06-1844 minElevating Brick & MortarUnconventional, Community-Centered Brand Building with Wing Lam, Co-Founder and Owner of Wahoo’s Fish TacoWing describes his own genuine, unique, and effective way of standing out while building his brand. Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today’s episode, we talk with Wing Lam, Co-Founder and Owner of Wahoo’s Fish Taco. Wahoo’s is a fast-casual taco chain that serves tacos full of Asian and Brazilian influences, with over 50 locations across the country and Japan.Guest Bio:Wing Lam co-founded Wahoo’s Fish Taco in 1988 with his two brothers Ed and Mingo. Wing has nearly 40...
2024-05-2935 minElevating Brick & MortarWinning Over the New Discerning Consumer, with Myriah Kingen, Director of Facilities Management at Tractor Supply Co.Myriah explains the critical role of collaboration, innovation, and adaptation in overcoming industry challenges. She emphasizes the value of integration and partnership, as well as cohesive teamwork across departments and with vendor partners. Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today’s episode, we talk with Myriah Kingen, Director of Facilities Management at Tractor Supply Company. For more than 85 years, Tractor Supply Company has served the needs of recreational farmers, ranchers, homeowners, gardeners, pet enthusiasts and all those who enjoy living Life Out Here. Tractor Sup...
2024-05-1534 minElevating Brick & MortarThe Shifting Supply & Demand of Physical Space with Tom McGee, President and CEO of ICSCTom discusses the retail industry’s adaptability to changes like the rise of e-commerce and shifting consumer demands. He also notes, however, that a major challenge is a lack of supply to meet the demand for physical retail space, due to minimal new development. Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today’s episode, we talk with Tom McGee, President and CEO of ICSC. ICSC is the leading international membership organization serving the Marketplaces Industry. It promotes and elevates the marketplaces and spaces where people shop...
2024-05-0144 minElevating Brick & MortarRetail’s Online and Offline Convergence with Anjee Solanki, Head of US Retail at ColliersAnjee shares insights from Colliers’ consumer studies. She describes the shift from traditional shopping habits to a more digital and socially driven approach, and notes the importance of integrating online and offline shopping experiences in order to cater to modern consumer preferences.Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today’s episode, we talk with Anjee Solanki, Head of US Retail at Colliers. Colliers is a leading diversified professional services and investment management company. Colliers maximizes the potential of property and real assets to accelerate the...
2024-04-1742 minElevating Brick & MortarThe Restaurant of the Future with Wade Allen, EVP of Strategic Growth at Costa VidaWade discusses the importance of seamless integration between physical and digital experiences. He describes a future where tech enhances operational efficiency, while preserving the people-first nature of hospitality. Wade envisions a future where every channel for accessing food is not only more convenient, but still preserves the fundamental desire for human connection around a table. Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today’s episode, we talk with Wade Allen, EVP of Strategic Growth at Costa Vida. Costa Vida is a Mexican coast-inspired restaurant franchise. Tod...
2024-04-0336 minElevating Brick & Mortar25 Tips for Facilities TransformationThis year, ServiceChannel commemorates its 25th anniversary. To celebrate, we’ve put together 25 of the most interesting tips for facilities transformation from some of our guests over the past three seasons. Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today’s episode, we’ll review some of the most compelling insights from our guests over the past three seasons of the show. From the impact of AI to addressing the labor shortage to the customer experience of the future, this episode is a heavy hitter!TIMES...
2024-03-2150 minElevating Brick & MortarThe Jobs AI Won’t Displace with Frankie Costa, CEO of Helios Service PartnersLet’s debunk the myth about higher education and success: it’s important to promote the trades as a viable and meaningful career. Frankie also explains how a heavy focus on talent made his business more successful than ever.On today’s episode, we talk with Frankie Costa, CEO of Helios Service Partners. Helios Service Partners–the result of the nation’s top independent HVAC-R businesses coming together–is the industry leader in multi-site mechanical services. They service 42 states with their 100% self-performing technicians.Guest Bio:Frankie Costa is the CEO of Helios Service Partners, the premier...
2024-01-3041 minElevating Brick & MortarA Spotlight on the Power of Trades, with Jackie Aubel, host of “Toolbox for the Trades” podcastJackie discusses the often-overlooked value of contractors, as well as the PR challenges facing the facilities industry. It’s critical to emphasize the importance of trades, and to attract talent with not only wages, but top-notch company culture.Welcome to Elevating Brick and Mortar, A podcast about how operations and facilities drive brand performance.On today’s episode, we talk with Jackie Aubel, host of the “Toolbox for the Trades” podcast and Senior Content Marketing Manager at ServiceTitan. ServiceTitan is an operating system for the trades, which it believes has been underserved by technology. The platform...
2024-01-1645 minElevating Brick & MortarSolving the Skills Gap With VR, with Doug Donovan, CEO and Founder of Interplay LearningWelcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.Brands everywhere are struggling to compete during a shortage of skilled workers. By making skill and trade training more accessible, we can start to address one of the industry’s biggest challenges. Today we’ll hear Doug Donovan, CEO and Founder of Interplay Learning. Interplay is the global leader in online, Virtual Reality and 3D simulation training for the essential skilled trades. Guest Bio:Doug Donovan is the CEO and Founder of Interplay Learning, the global leader in on...
2023-12-1246 min
Toolbox for the TradesBrick & Mortar: Why Facilities Management Is Critical to the Customer ExperienceFacilities management often isn’t top of mind in the day-to-day bustle of contractors and business owners. But Sid Shetty, Chief Business Development Officer at ServiceChannel, believes it’s a pillar of the customer experience.Not only does proactive facilities management delight customers, but it can take your company’s workflows to the next level. Sid shares how he’s been using his breakout podcast, Elevating Brick & Mortar, to empower managers, contractors, and technicians to get proactive and maximize their assets.Join us as we discuss:- (2:4...
2023-12-1238 minElevating Brick & MortarRedefining A Category Through A Hospitality Mindset, with Allison Turner, SVP of Real Estate and Development at Bond VetAllison talks about why loyalty looks like hospitality, the importance of beautiful spaces in retail healthcare, and how to achieve brand consistency across your locations.Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.A good facilities team enables consistent, elevated experiences, no matter how fast or big your company gets. On today’s episode, Sid speaks with Allison Turner, SVP of Real Estate and Development at Bond Vet, an urgent and wellness petcare company. Bond Vet’s mission is to offer friendly, compassionate and thorough care, elevating the c...
2023-11-2829 minElevating Brick & MortarThe New Horizon of Retail Sustainability and Profitability, with Joshua Witte, Director of Energy, Sustainability, and ESG at Dollar Tree StoresToday we’ll hear from Joshua Witte, Director of Energy, Sustainability, and ESG at Dollar Tree Stores. Dollar Tree is a Fortune 150 company and one of the nation’s leading value retailers. They offer a wide selection of products at extremely competitive prices. At Dollar Tree, Joshua brings his experience in facilities/construction management and consulting, store and fixture design to drive sustainability in the brand.Guest Bio:Josh is a facilities, Sustainability and Construction/Design professional with over 25 years experience in the industry. He has a wide variety of experience in facilities/construction management and...
2023-11-2039 minElevating Brick & MortarSeason 2 Recap: From AI to Robotics, The Future is Already HereIn Season 2 of Elevating Brick and Mortar, many interviews discussed tech advancements that elevate the customer experience. Today we’re recapping how digital experiences in a physical space make time in a store better. From AI to robotics to drones, all improve operations and deliver a human touch in areas where it matters - customer service.TIMESTAMPS01:35 – John Ludlow addresses labor shortage challenges04:43 – Kirk Beaudoin describes the bleeding edge of innovation10:06 – Mike Guinan on restaurant innovations12:49 – Mark Warren is skeptical of AI in childcare15:09 – Deena McKinley doesn’t think AI is a...
2023-08-3032 minElevating Brick & MortarHigh Impact Brands Embrace Sustainability and Community with Leigh Pearson, Sr. Director of Facilities, Sustainability, Sourcing, & Procurement at Staples CanadaWelcome to Elevating Brick and Mortar, a podcast about how operations and facilities drive brand performance.On today’s episode, we talk with Leigh Pearson, Sr. Director of Facilities, Sustainability, Sourcing, & Procurement at Staples Canada. Staples Canada provides expert knowledge, unique products and innovative services made for the changing needs of today’s entrepreneurs, teachers, parents and students.In this episode, Sid and Leigh discuss how to make a meaningful impact through sustainability and energy efficiency. Leigh also describes why passion and authenticity are so important to achieving success in the workplace.Guest Bio...
2023-08-0236 minElevating Brick & MortarGaining Loyalty From the Most Demanding Customers, with Mark Warren, Vice President of Facilities, Real Estate & Development at KinderCareIn this episode of Elevating Brick and Mortar, Sid interviews Mark Warren about how valuable physical spaces are to the entire childcare industry. Mark describes the importance of a well-maintained brick and mortar to establish trust with his clients–parents of young children. TIMESTAMPS**(00:23) - Mark’s beginnings **(05:48) - Buildings and brand perception**(09:08) - Mark’s expanding role**(10:53) - The importance of KinderCare Teachers**(13:00) - Thinking about location**(13:48) - The labor shortage**(18:42) - Supply chain issues**(21:25) - Emerging technologies**(26:27) - Making...
2023-07-1932 min
The Trend ReportCreating Your Own Path with Matthew Negron, President of DauphinSend us a textMatthew Negron is the president of Dauphin, a prestigious furniture manufacturer based out of Germany with a focus on ergonomics. Beginning from the position of design engineer and developing his own department, Matthew expanded into project management and catalog build-outs. Matthew speaks to the benefits of "intrapreneurship" and mentorship and how both of those have provided him with the skills and knowledge to succeed in the industry today. Listen in to hear more about how he is driving change in the contract interiors industry and the big things that can be e...
2023-07-1744 minThe Trend ReportCreating Your Own Path with Matthew Negron, President of DauphinSend us a textMatthew Negron is the president of Dauphin, a prestigious furniture manufacturer based out of Germany with a focus on ergonomics. Beginning from the position of design engineer and developing his own department, Matthew expanded into project management and catalog build-outs. Matthew speaks to the benefits of "intrapreneurship" and mentorship and how both of those have provided him with the skills and knowledge to succeed in the industry today. Listen in to hear more about how he is driving change in the contract interiors industry and the big things that can be e...
2023-07-1744 minElevating Brick & MortarWhen AI Levels Up Your Kitchen, with Mike Guinan, Vice President Operations Services at White CastleOn today’s episode, we talk with Mike Guinan, Vice President Operations Services at White Castle. White Castle is America's first fast-food hamburger chain, started in 1921. The family-owned business now owns and operates more than 350 restaurants. Mike Guinan has worked in many roles since he started at White Castle more than 38 years ago. He began behind the counter learning the grill, and eventually made his way to Vice President Operations Services. In his current position, Mike oversees Destination locations, Real Estate, Construction, Engineering as well as leading the company in Robotic and Automations. In this epis...
2023-07-0533 minElevating Brick & MortarLiving Up to Your Customer’s Values, with Marco Zanardi, President of Retail Institute ItalyWelcome back to Season 2 of Elevating Brick and Mortar! The podcast about how operations and facilities drive brand performance. In this episode, we talk with Marco Zanardi, President of Retail Institute Italy. Retail Institute Italy is a non-profit Association Focused in the Marketing at Retail field. Their mission is to promote the culture of the point of purchase and retail business. There, Marco manages global innovation projects, multi-functional teams, and oversees strategic plans and executions. In this episode, Marco explains how to keep the attention of your audience, how to match your company’s values to t...
2023-06-2140 minElevating Brick & MortarSeamless Experiences That Drive Revenue with John Ludlow, VP of Omni Operations at Designer BrandsWelcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today’s episode, we talk with John Ludlow, VP of Omni Operations at Designer Brands. Designer Brands is a leading footwear and accessories retailer that operates a portfolio of retail concepts with a shared goal of inspiring self-expression. Prior to joining Designer Brands, John led Under Armour’s North America Omni Channel team. He also worked at Nike, where he was responsible for helping shape the company’s Connect the Marketplace strategy focused on connecting its direct ecosystem with it...
2023-06-0839 minElevating Brick & MortarCX Belongs in the C-Suite with Deena McKinley, Chief Experience Officer at Papa Gino’s Pizza and D'Angelo's Grilled SandwichesWelcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today’s episode, we talk with Deena McKinley, Chief Experience Officer at Papa Gino’s Pizza and D'Angelo's Grilled Sandwiches. Papa Gino’s is a family-owned restaurant chain specializing in traditional thin-crust pizza. D’Angelo’s Grilled Sandwiches is a neighborhood-style sandwich shop chain in New England. In this episode, Deena discusses the rise of the role of Chief Experience Officer, leveraging automation to empower employees, and how the brand experience should begin internally. Guest Bio...
2023-05-2442 minElevating Brick & MortarBringing Your A-Game to Brand Preservation with Kirk Beaudoin, Award-Winning Facilities LeaderWelcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today’s episode, we talk with Kirk Beaudoin. Kirk is a passionate and personable Facilities Management professional with over 20 years of industry experience across multiple global brands such as J. Crew and Nike and the former president of Connex FM, the Multi-Site Facilities Management Network. In this episode, Kirk discusses the importance of following the golden rule within the industry, why it’s important to offer the best service for the best price, and why those workin...
2023-05-1049 minElevating Brick & MortarDefending the Castle with Facilities with Morgan Seghin, Facilities Manager for SwarovskiWelcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today’s episode, we talk with Morgan Seghin, Facilities Manager for Swarovski. Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.In this episode, Morgan discusses managing fac...
2023-04-2635 minElevating Brick & MortarFacilities as a Growth Engine with Jamie Goldberg, Vice President Real Estate and Development at One MedicalWelcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today’s episode, we talk with Jamie Goldberg, Vice President of Real Estate and Development at One Medical. One Medical relies on people-centered design, smart application of technology, and a team of talented primary care providers to offer a seamless experience that not only saves patients time and money but also leads to better health and happier lives.In this episode, Jamie discusses building trust within cross-functional teams, how One Medical keeps its net promoter score hig...
2023-04-1241 minElevating Brick & MortarThe Year of Investing in Customer Convenience with Chris Walton, Co-CEO of Omni TalkOn today’s episode, we talk with Chris Walton, Co-CEO of Omni Talk and a Top 100 Retail Influencer. Chris Walton co-founded Omni Talk in 2017 and has quickly turned it into one of the fastest growing blogs in retail. Omni Talk has been read by nearly 4 million on Forbes, with podcasts and videos that consistently rank as one of the most listened to retail outlets within the industry. Chris Walton is an accomplished Senior Executive and one of the leading omnichannel experts in the world, with nearly 20 years of success within the retail and retail technology industries.In th...
2023-03-2944 minElevating Brick & MortarMaintaining Company Culture in a Growing Company with Jim Donnelly, Founder and CEO at Restore Hyper WellnessWelcome back to Elevating Brick and Mortar. The podcast about how operations and facilities drive brand performance. On today’s episode, we talk with Jim Donnelly, Founder and CEO of Restore Hyper Wellness, an innovative care company that delivers expert guidance and an extensive array of cutting-edge health modalities, such as cryotherapy and IV drip therapy. Before Restore, Jim co-founded the Webby Award-winning premiere online travel community, IgoUgo.com. Earlier in his career, Jim worked in the luxury retail market, where he developed luxury condos for high-profile homeowners such as Michael Jordan, Cam Newton, and Chris Daughtry, as...
2023-03-0241 minElevating Brick & MortarPrioritizing the Patient Experience with Kenneth Jones, Director of Facilities at Heartland DentalWelcome back to Season 2 of Elevating Brick and Mortar! The podcast about how operations and facilities drive brand performance. In this episode, we talk with Kenneth Jones, Director of Facilities at Heartland Dental. As a leading dental support organization, Heartland Dental provides administrative, clinical, and professional support to dentists, hygienists, and non-clinical teams so they can focus on delivering the highest quality dental care and experiences to the communities they serve. In this episode, Kenneth discusses tackling supply chain shortages, prioritizing the patient experience, and how he and his team are optimizing medtail. Gue...
2023-02-1536 minElevating Brick & MortarTrailer: Season 2Welcome to Season 2 of Elevating Brick and Mortar. We’re excited to bring you more insights from some of the brightest minds and key voices in facilities management. And share an inside look at how the top performers keep a competitive edge and drive brand performance. As consumer expectations evolve and economic unpredictability continues, we will hear how optimum facilities play a huge role in creating consistent and compelling brand experiences. Join our host Sid Shetty, industry and FM technology thought leader and Chief Business Development Officer at ServiceChannel, as he talks with the world’s top prof...
2022-12-2001 min
My Startup Podcastजितेदार सिंह भारतीय सिग्नेचर डीप टेक स्टार्टअप की मांग करते हैं।जितेदार सिंह भारतीय सिग्नेचर के साथ एक और डीप टेक स्टार्टअप की मांग करते हैं।IISc स्टार्टअप भारतनेट के तहत ग्रामीण 4G और 5G के लिए भारत की पहली देसी तकनीक को तैनात करता हैआईआईटी रुड़की द्वारा स्टार्टअप एक्सपो 2022आज की खबर :-केंद्रीय मंत्री जितेंद्र सिंह ने भारतीय हस्ताक्षर के साथ नए क्षेत्रों में अधिक से अधिक गहरे तकनीकी स्टार्टअप और स्टार्टअप का आह्वान किया। एक संवाददाता सम्मेलन को संबोधित करते हुए, मंत्री ने कहा कि इंडिया इंटरनेशनल साइंस फेस्टिवल (आईआईएसएफ) -2022 जनवरी 2023 में भोपाल में आयोजित किया जाएगा।इंडियन इंस्टीट्यूट ऑफ साइंस (आईआईएससी) सोसाइटी ऑफ इनोवेशन एंड डेवलपमेंट (एसआईडी) में इनक्यूबेट किए गए एक बेंगलुरु स्टार्टअप एस्ट्रोम ने 4जी और 5जी कनेक्टिविटी की सुविधा के लिए ग्रामीण कर्नाटक में स्वदेशी रूप से विकसित उत्पाद गीगामेश की अपनी पहली सफल तैनाती पूरी कर ली है। 175वें स्थापना दिवस के अवसर पर, भारतीय प्रौद्योगिकी संस्थान रुड़की (IIT रुड़की) ने हाल ही में स्टार्टअप एक्सपो 2022 का आयोजन किया। आईआईटी रुड़की ने एक जीवंत उद्यमशीलता पारिस्थितिकी तंत्र विकसित किया है जहां न केवल छात्र और संकाय सदस्य स्टार्टअप विकसित कर रहे हैं, बल्कि बाहरी लोगों को भी अपने स्टार्टअप के लिए ऊष्मायन समर्थन मिल रहा है।भारतीय दवा और चिकित्सा सेवा फर्म PharmEasy ने धन की कमी के बीच कथित तौर पर कंपनी से अधिक कर्मचारियों को निकाल दिया है। मीडिया रिपोर्ट के अनुसार, बड़े पैमाने पर छंटनी को यूनिकॉर्न कंपनी द्वारा लागत-बचत और समेकन के माध्यम से लाभप्रदता की ओर एक अभियान के हिस्से के रूप में देखा जा रहा हैजैसा कि हाल की रिपोर्ट में दावा किया गया है कि कैसे वॉलमार्ट समर्थित फ्लिपकार्ट ने त्योहारी बिक्री के दौरान अपने किसी भी प्रतिद्वंद्वी की तुलना में अधिक ऑर्डर संसाधित किए, ये आंकड़े भारतीय उपभोक्ताओं के लिए प्रासंगिक बने रहने के प्रयास में फ्लिपकार्ट द्वारा किए गए भारी वित्तीय नुकसान को छुपाते हैं।साइबर सिक्योरिटी स्टार्ट-अप Snyk लिमिटेड ने सोमवार को कहा कि उसने कतर इन्वेस्टमेंट अथॉरिटी की अगुवाई में सीरीज जी फंडिंग में 196.5 मिलियन डॉलर जुटाए हैं, जो कि 7.4 बिलियन डॉलर के कम मूल्यांकन पर है।एमएसएमई राज्य मंत्री भानु प्रताप सिंह वर्मा ने कहा कि प्रतिस्पर्धात्मकता और व्यवहार्यता के दृष्टिकोण से सूक्ष्म, लघु और मध्यम उद्यम (एमएसएमई) क्षेत्र में विदेशी निवेश के फायदे और नुकसान पर सरकार द्वारा कोई विशेष अध्ययन नहीं किया गया है।मध्यम और लघु लघु उद्यम राज्य मंत्री (MSME) श्री भानु प्रताप सिंह वर्मा के अनुसार प्रधानमंत्री रोजगार सृजन कार्यक्रम (PMEGP) के तहत 2021-22 में विनिर्माण और सेवा क्षेत्रों में लगभग 1.03 लाख इकाइयाँ स्थापित की गईं। . आंकड़ों के अनुसार, 2021-22 में 103,219 प्राप्तकर्ताओं ने ऋण प्राप्त किया, जबकि 2020-21 में 74,415 प्राप्तकर्ता इस योजना से लाभान्वित हुए।अनुसूचित वाणिज्यिक बैंकों द्वारा वित्तीय वर्ष (FY) 2021-22 में MSMEs को दी गई कुल ऋण राशि में FY20 से 24.6 प्रतिशत और FY21 से 12.7 प्रतिशत की वृद्धि हुई है, जो छोटे व्यवसायों के बीच क्रेडिट मांग में तेजी से वृद्धि को दर्शाता है। कोविड रिकवरी।वैश्विक कमोडिटी की कीमतों में कमी और उधार लेने की उच्च लागत के बीच नवंबर में भारत की खुदरा मुद्रास्फीति सालाना आधार पर 11 महीने के निचले स्तर 5.88% पर आ गई। MoSPI द्वारा जारी आंकड़ों के अनुसार, अलग से, कारखाने के उत्पादन में अक्टूबर में 4% की कमी आई है। #IISF #SID #IIT #WALMART #MSME #PMEGP #MoSPI
2022-12-1304 minElevating Brick & MortarBehind-the-Scenes Strategy with Kara Cutino, Vice President of Store Development, Store Corporate Facilities, Strategic Procurement and Asset Protection at ascenaFrom the outside, facilities can often seem shrouded in mystery. Our guest today knows how important it is to illuminate, collaborate, and celebrate the work that’s being done in the brick-and-mortar space. This episode features an interview with Kara Cutino, Vice President, Store Development, Facilities Services, Asset Protection & Store Purchasing at ascena. Ascena is a leading national specialty retailer offering apparel, shoes, and accessories for women through brands like brands Ann Taylor, LOFT, Lou & Grey, and Lane Bryant. In this episode, Kara discusses the behind-the-scenes strategies in facilities, the importance of trusting your team to f...
2022-11-0940 minElevating Brick & MortarOvercoming Supply Chain Challenges with Jim Owens, Chief Growth Officer at SDIThree years ago the average person might’ve had to Google what supply chain means. Today, most people are familiar with the term, and we’re dealing with mainstream supply chain challenges that affect us all. Today’s guest is sharing how to overcome them. This episode features an interview with Jim Owens, Chief Growth Officer at SDI. SDI is the supply chain solutions and services company that specializes in helping large, multi-site facilities and plant maintenance leaders to reduce costs and risk while driving overall performance results and outcomes.On today’s episode, Jim joins us...
2022-10-2645 minElevating Brick & MortarThe Impact of Design on Human Behavior with Mark Landini, Creative Director at Landini AssociatesThere once was a time when the brick-and-mortar retail space served as more than just a place to buy goods, but as an opportunity for the community to flourish. Our guest today designs with that in mind. This episode features an interview with Mark Landini, Creative Director at Landini Associates. Landini Associates designs places for people. Based in Sydney, working globally, they are a design and brand consultancy specializing in the creation of profitable retail and hospitality formats for their global clients all over the world.On today’s episode Mark joins us to discuss how...
2022-10-1253 minElevating Brick & MortarBonus Episode: Overcoming Labor Shortages and Supply Chain ChallengesOn this season of the podcast, we’ve talked to some of the brightest minds and key voices in facilities management. One theme that ran through almost every episode was the supply chain disruption and labor shortages faced in a post-pandemic world. On this episode, we wanted to revisit this topic and recap insights on how our guests are handling these challenges.Time Stamps *(01:09) - Garrick Brown *(03:31) - Chris Lampien*(05:34) - RJ Zanes *(07:02) - Roger Goldstein*(10:00) - Tom Sansoucy*(12:22) - Jaclyn Frenzel —Sponso...
2022-09-2816 minElevating Brick & MortarGoing Green with a Global Leader in Food Retail, with David Schalenbourg, Technical Director at Delhaize TechnicsWhat if the customer experience went beyond just the grocery store, and actually led to a better planet for us all? Our guest today is on a global mission to do just that. This episode features an interview with David Schalenbourg, Technical Director with Delhaize Technics .Standing at the forefront of sustainable retailing, Delhaize is one of the world’s largest food retail groups and a leader in supermarkets and e-commerce. On today’s episode David Schalenbourg joins us to talk about how facilities can play a crucial role in helping the environment, the cross-section betwee...
2022-08-2443 minElevating Brick & MortarWhy Facilities Has a Major PR Problem, with Bashir Abdallah, VP of Product at ServiceChannelBashir Abdallah joins us to talk about how he ended up in facilities management, why facilities has a massive PR problem, how the industry has evolved, and where it’s going.Guest Bio:Bashir Abdallah is the VP of Product at ServiceChannel. He joined the company in 2014 as the Director of Product Management. By 2016 he was promoted to Vice President of Product Management. Bashir holds a Bachelor's Degree from State University of New York at Plattsburgh. —Guest Quote: “I think cross-functional relationships within their company become super important and we've seen really success...
2022-08-1052 minElevating Brick & MortarEmbracing Diversity to Drive Facilities and Business Success with Jaclyn Frenzel, President at OnSiteThis episode features an interview with Jaclyn Frenzel, President at OnSite, a facility maintenance company that utilizes a cloud-based approach to achieve cost-reducing, effective solutions for multi-site facility service needs.With over 13 years at the company, and two years as President, Jaclyn’s priority lies in building an efficient organization staffed with business development, sales, marketing, and support professionals. Her notable achievements include directing strategic marketing campaigns, mobilizing operations teams, and facilities program deployment. On this episode, Jaclyn delves deep into what brands find most important when it comes to facilities management, the importance of bri...
2022-07-2754 minElevating Brick & MortarDriving Brand Loyalty by Bringing Quality to Convenience with Tom Sansoucy, VP of Facilities at EG AmericaWhen you’re not taking care of your customer, it’s usually your facilities team doing so. Our guest today understands that more than anyone. This episode features an interview with Tom Sansoucy, VP of Facilities at EG Group America. EG Group is the fifth largest C-store network in the country. Brands in the EG Group Family consist of Cumberland Farms, Certified, Fastrac, Kwikshop, and Loaf ‘n Jug. Prior to the acquisition by EG Group, Tom was the Director of Facilities Support at Cumberland Farms. Before that, Tom served as the Director of Client Services at ServiceChannel. He began h...
2022-07-1341 minElevating Brick & MortarMaintaining a Billion Dollar Asset Fleet with RJ Zanes, Senior Director, Facilities Maintenance at Sam's ClubTaking great care of an asset fleet is a direct way to drive customer loyalty. Our guest today’s job is just that. This episode features an interview with RJ Zanes, Senior Director of Facilities Maintenance at Sam’s Club. Sam’s Club is a warehouse club with 597 locations across the U.S. Prior to Sam’s Club, RJ held operations roles at JLL, Daifuku, JBT Aerotech. On this episode, RJ discusses maintaining a billion dollar asset fleet, how he drives accountability through quality assurance, and why his number one goal is providing member delight.
2022-06-2940 minElevating Brick & MortarFirst-Hand Perspective on Why Skilled Trades are Experiencing Staffing ShortagesThis episode features an interview with Chris Lampien, Operations Manager at Lampien Mechanical Services in Atlanta, Georgia. 6 years ago, Chris took over the reins of the family business from his father. On this episode, Chris discusses the talent shortages he and other mechanical companies face, how to offer your clients the best customer experience, and the technical advances service providers must keep up with. —Guest Quote“The biggest challenge is employees. Finding new technicians. Most of my staff is 50 to 60 years old. And there's not a lot of young people coming into the skille...
2022-06-1536 minElevating Brick & MortarHow Retail Has Grown into a Hospitality Business with Garrick Brown, Director of Advisory Services and Business Development at Lockehouse Retail GroupThis episode features an interview with Garrick Brown, Director of Advisory Services and Business Development at Lockehouse Retail Group. Garrick is one of the United States’ leading retail real estate analysts. On this episode, Garrick discusses why he thinks the retail apocalypse is over, how retail has grown into a hospitality business, and why consumer expectations are higher than ever.“Ultimately retail is kind of a hospitality business nowadays. It's so difficult to deliver on all three of my big motivators, which are: value, convenience, and experience. But we are now in the experience economy fully. And if y...
2022-06-0148 minElevating Brick & MortarHow Procurement and Facilities Can Collaborate Effectively with Nick Ammaturo, Head of Indirect Procurement at SubwayThis episode features an interview with Nick Ammaturo, Head of Indirect Procurement at Subway. Subway is a $17B+ privately-held business with over 40,000+ restaurants located in more than 100 countries. Nick joins us to talk about why he feels facilities deserves more attention, how the pandemic changed the way consumers interact with physical spaces, and why data will lead the industry into its future.—Guest QuoteI never felt that facilities has the attention it deserves, having the impact it could have on a location. It's always more reactive.…it then impacts the stores, it impa...
2022-05-2541 minElevating Brick & MortarScaling High Brand Standards Across 2000+ Locations with Roger Goldstein, Executive Director of Facilities and Energy at Panda Restaurant GroupThis episode features an interview with Roger Goldstein, Executive Director of Facilities and Energy at Panda Restaurant Group. Roger directs facilities for more than 2,200 stores across the US.On this episode, Roger joins us to talk about how he invests in experiences, accomplishes what Panda calls “ambience with pride,” and how facilities innovates together with operations.---Guest Quote-Ambiance with pride—that’s a fundamental core value and tenant at Panda. That’s the mindset. That’s the lens they look at our stores through; creating a guest ambiance that we’re proud...
2022-05-0542 min
Kandid Kannan with Siddharth KannanFeat. Neha BhasinOn this episode of Kandid Kannan, SId K is joined by Bigg Boss OTT contestant and singer, Neha Bhasin. They talk about her eviction from the Bigg Boss House just before the grand finale. She speaks about the trolling due to her closeness with Pratik Sehajpal and whether her husband had problems because of that. They talk about the underwear controversy with Divya Agarwal and her bond with Shamita Shetty. Tune in for this and much more.You can reach out to our host Sid k on Instagram: @sid_kannanhttps://www.instagram.com/sid_kannan/...
2021-10-0825 min
SportsySaysIndia's Largest Fitness Community - FITTR | Jitendra Chouksey (JC) | FITTR ChallengeThis 41st episode of LetsTalkSports with Sid Deshmukh features Jitendra Chouksey (JC), Founder of #FITTR, India's fastest growing online fitness company (www.fittr.com)
The discussion is based on some interesting topics like the ideology of FITTR and what makes them a trusted community of over a million people. How fitness can change people's mindsets. What is so unique about FITTR and what attracted Suniel Shetty to be their investor. JC also spoke about his vision of FITTR India and what he would like to share with the budding entrepreneurs in the sports - health - fitness i...
2021-05-1335 min
On Purpose with Jay Shetty5 Strategies For Calming Anxiety & How To End The Stigma Around Mental HealthSid Malhotra learned from a young age not to share his feelings. Growing up in New Delhi, he watched as people in his family and community bottled up their emotions and figured he should do the same. In this episode of On Purpose, well-known Indian Actor Sid Malhotra and Jay Shetty talk about how to end the stigma around mental health that is so apparent in many cultures, specifically the South Asian culture Sid grew up in. They break down five strategies for learning to talk about your mental health challenges openly and in turn manage the...
2020-11-2733 minOn Purpose with Jay Shetty5 Strategies For Calming Anxiety & How To End The Stigma Around Mental HealthSid Malhotra learned from a young age not to share his feelings. Growing up in New Delhi, he watched as people in his family and community bottled up their emotions and figured he should do the same. In this episode of On Purpose, well-known Indian Actor Sid Malhotra and Jay Shetty talk about how to end the stigma around mental health that is so apparent in many cultures, specifically the South Asian culture Sid grew up in. They break down five strategies for learning to talk about your mental health challenges openly and in turn manage the...
2020-11-2733 min