Shows
CXChronicles PodcastLessons From 250 Episodes With Customer Focused Business Leaders From Across The WorldHey CX Nation,We're celebrating a huge milestone with this week's episode. Over the last 6+ years we've captured and chronicled 250 unique episodes & stories with various customer focused business leaders & Founders from across the world.We decided for this episode to go back and feature some of the best learnings, findings & CTAs from some of our favorite guests over the years & break them out into short-clips across the Four CX Pillars: Team, Tools, Process & Feedback.Our goal was to aggregate the key learnings & findings for future Founders & Executives to use as a foundation when...2024-11-2657 min
Women And AI⚡ Lightning Talks by Women Thriving in the AI Era ⚡Episode Summary
The conversation explores the transformative impact of AI across various sectors, emphasizing its role in youth mental health, the rise of autonomous AI agents, and the importance of building trust in AI systems. Speakers share insights on how AI can enhance human capabilities, the need for responsible development, and the future of AI in collaboration with humans.
Join our speakers and moderator:
🔸 Greta McAnany (CEO, Blue Fever)
🔸 Saritha Prasad Vrittamani (Microsoft)
🔸 Somya Kapoor (TheLoops)
🔸 Neelu Shaikh (Human First AI)
🔸 Shelby Heinecke, PhD...2024-10-291h 26
The Goodman PodcastTransforming CX with AI: A Conversation with Somya KapoorIn this episode of The Goodman Podcast, Raj Goodman sits down with Somya Kapoor, the dynamic entrepreneur and CEO of The Loops. Somya shares her journey from big corporations to launching The Loops, an AI-driven CX operations platform. Learn about the impact of AI in customer experience, the future of support roles, and how The Loops is helping companies like PayPal and Bloomreach drive efficiency and customer satisfaction. Follow Somya Kapoor:LinkedIn: https://www.linkedin.com/in/somya-kapoor-238b75/ Website: https://theloops.io/2024-07-1933 min
Data HurdlesTransforming CX with AI: A Conversation with CEO and Co-Founder, Somya Kapoor of TheLoopsWelcome to another episode of the Data Hurdles podcast! In this episode, hosts Chris Detzel and Michael Burke are thrilled to have a special guest, Somya Kapoor, the CEO and Co-Founder of TheLoops. Somya brings a wealth of experience from her leadership roles at SAP and ServiceNow and shares her remarkable journey of transitioning from big corporations to the startup world.Episode Highlights:Introduction and Background: Chris and Michael kick off the episode with a warm welcome and a brief catch-up before introducing Somya Kapoor. Somya shares her impressive background, highlighting her leadership roles at...2024-06-0842 min
Signals Podcast NetworkThe Value of CX Insights for Go-To-Market StrategiesSomya Kapoor, CEO & Co-Founder of TheLoops, discusses how to grow your business by either acquiring new customers or retaining existing clients. This speaker from the AI Revenue Summit breaks out what AI is and how it can be used efficiently. To stay current on our latest events, follow us on Linkedin. Useful Timestamps: 0:44 - McKenzie and Co. reference0:48 - GTM's & post sales roles3:10 - Survey: Where GenAI is applicable3:35 - How do you align all teams around this new way of AI? 5:33 - How data impacts revenue2023-09-0520 min
CXChronicles PodcastCXChronicles Podcast 199 with Somya Kapoor, CEO at The LoopsHey CX Nation,In this week's episode of The CXChronicles Podcast #199 we welcomed Somya Kapoor, CEO & Co-Founder at TheLoops based in San Jose, CA.TheLoops Intelligent Support Operations platform provides visibility, insights and automations across your support stack. Drive operational efficiency while utilizing insights to retain revenue and customers.TheLoops integrates product signals and customer data so you can understand what's happening outside your support tools without a data scientist. In this episode, Somya and Adrian chat through how she has tackled The Four CX Pillars: Team, Tools, Process & Feedback and s...2023-05-0150 min
The Startup SmoothieThe Past, Present & Future of CX with Somya KapoorIn our conversation with Somya Kapoor, CEO and Co-founder of TheLoops, we delve into the evolution of CX from its beginnings to the present and future. One critical point that Somya emphasizes is the significance of contextualized data. She stresses the importance of not burdening the customer with finding their position in the product journey and avoiding exposing complexity to them. As well as the fact that she believes CX leaders play a vital role in advancing businesses, as they possess essential data from the front lines, which is valuable for product teams to align data management with the...2023-04-0533 min
Do I Like It?Faraaz Movie Review: Heartbreaking, But Could Have Been A Lot BetterFaraaz, directed by Mehta and written by Ritesh Shah, Kashyap Kapoor, and Raghav Raj Kakker, tells the story of the 2016 attack on the Holey Artisan Bakery in Dhaka, Bangladesh.
Tune into this episode of Do I Like It, where Somya Lakhani tells us about the film, its politics, and how it treats the 'Good Muslim vs. Bad Muslim' debate. Learn more about your ad choices. Visit megaphone.fm/adchoices2023-02-0509 min
SaaS(ramp) Podcast26: Driving Value Over a Period of Time with Somya KapoorKey topics in today’s conversation include:Introducing TheLoops and Somya (0:37)The biggest challenge at TheLoops (3:41)What keeps Somya going as a leader (7:50)One thing you have to get right to grow (11:19)How Somya got into her position (14:10)The issue that gave birth to TheLoops (18:28)Who uses TheLoops (22:59)TheLoops’ 12-month vision (26:17)Thanking you for the journey to this point (30:58)What SaaS(ramp) means to Somya (33:54)The SaaS(ramp) Podcast explores how tech leaders scale from product adoption to enterprise success. Learn more at www.saasrampmedia.com.
2022-10-0436 min