Shows
The Spearline PodcastSpearline Podcast Ep 19 - Proactively managing your customer experience with Stamatios PapadatosWelcome back to the Spearline Podcast! In this episode Mike and Kees are delighted to be joined by Stamatios Papadatos from ATOS. Stamatios is a Sr IT Leader Architect from Atos. we chat to him and get his insights into proactively managing your customer experience and much more.Atos is the global leader in secure and decarbonized digital with a range of market-leading digital solutions along with consultancy services, digital security and decarbonization offerings.Enjoy the episode and remember to subscribe wherever you listen to your podcasts.2022-04-2832 min
The Spearline PodcastSpearline Podcast Ep. 18 - Telecoms - Then and now with Ola BudakWelcome back to the Spearline Podcast! In this episode Mike and Kees are delighted to be joined by Ola Budak. Ola is a Technical solutions architect here in Spearline, she has a wealth of knowledge around all things testing and WebRTC.We talk to Ola about the future of voice, we reflect back to how things have changed in the telecoms industry over the years, the trend towards WebRTC and we cover the acquisition of TestRTC, the Israeli WebRTC testing company.Enjoy the episode and remember to subscribe wherever you listen to your...2021-12-1535 min
The Spearline PodcastSpearline Podcast Ep. 17 - Talking fraud on telecoms networks with Andy Gent of RevectorIn this episode Josh and Kees are delighted to be joined by Andy Gent, CEO of Revector.
Andy has been in the telecoms industry for over 20 years and set up Revector to combat SIM Box fraud against mobile network operators in 2001.
We delve into the world of grey routes, telecoms fraud and much more.
Enjoy the episode and remember to subscribe wherever you listen to your podcasts.2021-10-1228 min
The Spearline PodcastSpearline Podcast Ep. 16 - Are audio quality issues keeping you in the dark with Dan HayesWelcome back to the Spearline Podcast! On this episode Josh and Kees are delighted to be joined by Spearline’s Chief Customer Engagement Officer Dan Hayes. Dan has many years experience in the telecommunications industry and we discussed the audio and connection issues he faced before becoming a customer of Spearline, the impact these can have on the customer experience, how telecommunications has developed and adapted over the past year, and a lot more. It makes for an exciting listen so let’s get right into it! Enjoy the episode and remember to subscribe wherever you...2021-06-3038 min
Red Business | Cork's RedFMRed Business - Episode 196 - perkforce, Spearline and Network West CorkOn this week’s podcast, Jonathan Healy speaks with perkforce, Spearline and Network West Cork!2021-05-1423 min
The Spearline PodcastSpearline Podcast Ep. 15 - Global Call Forwarding's programmed approach to qualityIn this episode of the Spearline Podcast, Josh & Kees speak with Business Development Manager Luke Genoyer & Technical Support Lead Alain Rodriguez from Global Call Forwarding, the most trusted provider of virtual phone providers.Global Call Forwarding provides businesses toll-free and local phone numbers that are unique to a specific country so they can establish a local presence anywhere in the world. Utilising their extensive global network of partners, they have access to the largest inventory of local and toll free numbers in the world.We discussed their roles in the company, how important voice quality...2021-04-2818 min
The Ludgate PodcastWest Cork's thriving businesses with Adam Walsh & Kevin BuckleyThe Ludgate Podcast Season 1 is a 6-part miniseries facilitated by Pat Culhane for The Ludgate Hub. Ludgate is a digitally enabled co working hub based in Skibbereen West Cork.In Episode 5 we hear from Adam Walsh and Kevin Buckley, Ludgate board members, who manage and lead very successful West Cork businesses. Adam Walsh is the general manager of Field's SuperValu of Skibbereen, a local business that provides quality food service to the people of West Cork. Kevin Buckley is CEO and Co-Founder of Spearline, an innovative telecommunications company located in Skibbereen. Spearline was founded in...2021-04-0558 min
The Spearline PodcastSpearline Podcast Ep. 14 - How important is audio for virtual events and conferences?In the latest episode of the Spearline Podcast, Josh and Kees are joined by Spearline Enterprise Sales Manager, Emmanuelle O’Donovan.We discussed the vital role audio plays in managing virtual events and conferences online. Emmanuelle also shared the best tips for preparing large conference calls and events involving multiple participants, the need for good service availability, as well as her role in Spearline, and her experiences in the conferencing and event management industry as a whole.Tune in now to catch up with all the latest Spearline news and developments!Be sure to...2021-01-2725 min
The Spearline PodcastSpearline Podcast Ep. 13 - Colm Condon: Communicating with HR during a crisisIn the latest episode of the Spearline Podcast, Josh and Kees are joined by Colm Condon of OD&C Advisory Services. We discussed the role HR has played for businesses during the COVID pandemic, the challenges teams have faced during remote working, how important it is for managers and supervisors to have regular contact and communication with their staff, and more.Tune in now to catch up with all the latest Spearline news and developments!Be sure to subscribe for future episodes of the Spearline podcast and visit www...2020-12-1628 min
The Spearline PodcastThe Spearline Podcast Ep. 12 - Doug Remington - How does your audio affect online meetings?Audio vs Video which would you turn off first? Kees speaks with Doug Remington General Manager & Head of Sales EMEA at DTEN about the significance audio quality has in web conferencing, his role with the company, DTENs services and more. Tune in now for all the latest insights and discover how you can improve the quality of your online meetings.Tune in now to catch up with all the latest Spearline news and developments!Be sure to subscribe for future episodes of the Spearline podcast, and visit www.spearline.com for even...2020-12-0228 min
The Spearline PodcastSpearline Podcast Ep.11 - The impact of Fax and SMS on businesses with Michel ColaciIn the latest episode of the Spearline Podcast, Kees and Josh are joined by the owner and founder of Screenzest Michel Colaci.We discussed the benefits of different communication services such as Fax and SMS messaging, how they benefit businesses, and more. Michel also provided further insight into Screenzest and his role with the company.Tune in now to catch up with all the latest Spearline news and developments!Be sure to subscribe for future episodes of the Spearline podcast, and visit www.spearline.com for even more content!To learn...2020-10-1434 min
The Spearline PodcastSpearline Podcast Ep. 10 - Voice Assure development cycleIn the latest episode of the Spearline Podcast, Kees and Josh are once again joined by Software Engineer Brain Mullins and Product Manager Carl Naysmith. We chatted with them about the many stages the product development lifecycle goes through, how important customer feedback is and dive into Voice Assure.Tune in now to catch up with all the latest Spearline news and developments!Be sure to subscribe for future episodes of the Spearline podcast, and be sure to visit www.spearline.com for even more content!2020-09-0227 min
Soundwave KnightAudioMo #7 And #8 Toothaches And Collaborating With @topgoldA double dose of #AudioMo content! I had my tooth pulled yesterday which wasn't fun and didn't get around to recording due to swollen mouth! However, today I'll be meeting with Bernie Goldbach @topgold and 2 LIT students, talking about a collaboration with Spearline and to help them with work experience! So that is fun!2020-06-2502 min
Soundwave KnightAudioMo #7 And #8 Toothaches And Collaborating With @topgoldA double dose of #AudioMo content! I had my tooth pulled yesterday which wasn't fun and didn't get around to recording due to swollen mouth! However, today I'll be meeting with Bernie Goldbach @topgold and 2 LIT students, talking about a collaboration with Spearline and to help them with work experience! So that is fun!2020-06-2502 min
The Spearline PodcastSpearline Podcast Ep. 09 - The importance of operations during a crisisIn the newest episode of the Spearline Podcast, Kees and Josh are joined by Chief Marketing Officer Mike Palmer as a co-host!In this episode we talked to Spearline’s Chief Of Operations - Colman McCaffrey, Procurement Manager - Elijah Cass and Service delivery manager Eimear Collins.We chatted with them on how operations dealt with staff needing to work from home, the challenges they faced and how the working environment could be forever changed.It makes for a great episode so jump right in!Be sure to ...2020-06-1835 min
The Spearline PodcastSpearline Podcast Ep. 08 - Remote working in a changing worldIn the newest episode of the Spearline Podcast, Kees and Josh are back and things are in a whole new environment! The Spearline Podcast is now remote working, with our hosts interviewing other Spearliners finding out how they’ve been getting on in their new home offices, the challenges they’ve faced, and the future of the office environment. This week has a selection of Spearliners. Kees and Josh will be speaking to Service Delivery Manager Shona O’Donovan, Systems Administrator Daniel Popielnick and Customer Engagement Managers Laura Coughlan and Brendan Clark! From o...2020-05-1325 min
The Spearline PodcastSpearline Podcast Ep. 07 - Working From Home - What does it mean for companies todayThe Spearline Podcast is back with its second season! Kicking things off it’s all about remote working and how important it is for businesses to adopt this method in order to survive and thrive. Spearline’s Chief Marketing Officer Michael Palmer speaks with Spearline’s own CEO and Co-Founder Kevin Buckley about this topic, straight from Kevin’s living room!Be sure to subscribe for future episodes of the Spearline podcast, and be sure to visit www.spearline.com for even more content!Tune in now...2020-03-1922 min
The Business & Marketing ScoopEp 46 - Why Should You Have An Audio Strategy? With Guests Kees Hendrickx & Josh O’Farrell-Hurley (Spearline)In this episode of The Digital Marketing Scoop Mark and Jen are chatting with Kees Hendrickx & Josh O’Farrell-Hurley from Spearline all about audio strategies and podcasting.Thie episode is brought to you by the team in Cliq Media & Marketing.To Connect with Josh on LinkedIn: https://www.linkedin.com/in/josh-o-farrell-hurley/To check out the Spearline podcast: https://www.spearline.com/the-spearline-podcastTo connect with Josh on Instagram: https://www.instagram.com/j_ofarrellhurley/?hl=en2020-03-1934 min
The Spearline PodcastSpearline Podcast Ep. 06 - #HereToStay and growing SpearlineIn this penultimate episode of the first series of the Spearline Podcast, Josh O Farrell-Hurley talks to Lorraine McCarthy about her role as the Chief People and Culture Officer in Spearline, how broadband became a game-changer, helping improve Spearline growth and the #HereToStay initiative in Skibbereen - Home in conjunction with The Ludgate Hub, Skibbereen and O'Donnell Design, providing more recruitment opportunities for West Cork. Later in the episode, Josh and Kees provide some festive Fun Facts about the Telco World, just in time for the holidays! Be sure to subscribe for future episodes of...2019-12-1820 min
The Spearline PodcastSpearline Podcast Ep. 05 - Assuring your customers with the highest QualityIn the newest episode of the Podcast series, Josh speaks with Quality Assurance Manager Patrick O’Connor, who tells us about his role and gives an insight into the importance of quality assurance in the customer’s journey. Later in the episode, Kees and Josh bring you more fun facts about Black Friday! And finally, Head of Support, Noel Ryan, joins us in the studio to tell us about the steps Support takes to ensure your customers are always prepared.Be sure to subscribe for future episodes of the Spearline podcast, and be sure...2019-11-2828 min
The Spearline PodcastSpearline Podcast Ep. 04 - Development and Artificial IntelligenceIn the latest episode of the Spearline Podcast series, Josh speaks with Brian Mullins, a Software Engineer from the Development Team in Spearline, who tells us about his role and gives an insight into the ever-expanding world of Artificial Intelligence and how Spearline is helping support him with his studies. Later in the episode, Kees and Josh bring you some more fun facts!Be sure to subscribe for future episodes of the Spearline podcast, and be sure to visit www.spearline.com for even more content!2019-10-3033 min
The Spearline PodcastSpearline Podcast Ep. 03 - Why you should be developing solutions with customers in mindWhy you should be developing solutions with customers in mindThis week Kees chats with Technical Solutions Architect Ola Budak about her role and how important number testing is and keeping your customers in mind. Later on in the episode Josh sits down with Patrick Lynch, a Service Reliability Engineer at Spearline, who tells us a bit about his role, task automation, developing solutions with customers in mind and how SRE has become adopted by more companies.Be sure to subscribe for future episodes of the Spearline podcast, and be sure to visit www...2019-10-1627 min
The Spearline PodcastSpearline Podcast Ep. 02 - Customer Focus and CX Day 2019In this episode of the Spearline podcast, Kees interviews Customer Engagement Manager JJ Barry about his role with the company, CX Day and the importance of customers.Later in the episode, Josh is joined in studio with members of the Product Team, Carl Naysmith and Deirdre Hurley, where they discuss more about CX Day, understanding the customer and the Spearline platform. Be sure to subscribe for future episodes of the Spearline podcast, and be sure to visit www.spearline.com for even more content!#Technology #culture #business2019-10-0122 min
The Spearline PodcastThe Spearline Podcast Ep. 01 - How remote working can benefit your company - Matt Lawlor and Mike PalmerKeeping you up to date and informed with all the latest news, queries and questions with some of the biggest names in the telecommunications world. Josh O’Farrell is joined in studio by Matthew Lawlor (00:16), who has a chat about the role of a CTO and is later joined by Mike Palmer (07:56) to have a discussion on how remote working can benefit your company.Be sure to subscribe for future episodes of the Spearline podcast, and be sure to visit www.spearline.com for even more content!2019-09-1018 minRed Business | Cork's RedFMRed Business - Episode 120 - Skibbereen Town TakeoverOn Red Business this week, we take over Skibbereen! Jonathan speaks with Spearline, Fields of Skibbereen, The Ludgate Hub and Charles McCarthy Property.2019-09-0726 minRed Business | Cork's RedFMRed Business - Episode 92 - Extraordinary Women In The Business WorldThis week on Red Business Jonathan Healy meets extraordinary women doing wonderful things in the business world. He chats to Tara Kearney, MD of Healthcare21, Leigh Gillen Events and Fiona Ryan of Spearline.2019-02-1722 min
UC TodayOut Loud: UC Awards 2018 - Enhanced Analytics to Come from SpearlineAs part of the submissions for the inaugural UC Awards we spoke to award nominee Spearline about their year so far, the main industry trends impacting them, and their plans for 2019. Ensuring great quality when it comes to communications systems is one of the most paramount concerns for all organisations. Spearline enable just that assurance, their testing services for toll and toll-free numbers enable their customers to provide the best possible quality of service. We hear from them to look back at very successful 2018 and take peek into their plans for the future.2018-10-1911 min
UC TodayOut Loud: UC Awards 2018 - A Year in the Life Of Ribbon CommunicationsAs part of the submissions for the inaugural UC Awards we spoke to award nominee Spearline about their year so far, the main industry trends impacting them, and their plans for 2019. Ribbon Communications are now one of the most recognisable brands within the industry after the merger of Sonus and Genband. Their extensive portfolio assists their service provider partners and enterprise customers with all aspects of their networks in terms of communication, security and collaboration. In today's episode they look back at their highlights from the last 12 months, since the merger and divulge some of their plans for 2019.2018-10-1809 min