Shows
Personal Brand BlueprintHow To Build a Personal Brand That Truly Stands Out From CompetitorsStan Phelps is the Keynote Speaker at Stan Phelps Speaks where he helps companies and professionals who struggle with standing out in crowded markets to differentiate themselves through embracing their uniqueness and creating memorable experiences.In this episode, you'll learn:→ The 8 different ways to make your personal brand stand out from the competition→ Why minimizing what you do can sometimes be more effective than adding more→ How to leverage your natural uniqueness instead of copying industry leaders→ The importance of consistency and providing both insight and inspirat...
2025-11-1828 min
The Inspiration Podcast with Stan Gibson6. Self-Awareness and Identity Transformation: The Key to Authentic LeadershipDo you truly know who you are at your best—and who you're not? In today's episode, I'm tackling what I believe is the single most critical but frequently missing ingredient in leadership: self-awareness. In an era where artificial intelligence has leveled the playing field of IQ, emotional intelligence—EQ—is the competitive advantage leaders can't afford to overlook. I dive into how genuine self-awareness not only sets great leaders apart but empowers teams and transforms organizational culture. From Michael Phelps to NASA astronauts, we unpack what it truly means to tap into your innate genius...
2025-04-2429 min
Legacy LeadersNavigating the Legacy: The Importance of Comprehensive Estate PlanningGreg Pirkle is a business law attorney specializing in taxation, estate planning, and exempt organizations. He advises on tax implications of mergers, reorganizations, and executive compensation. His estate planning expertise includes trusts, partnerships, and charitable foundations. Greg also counsels exempt organizations on compliance, restructuring, and joint ventures. He is the managing partner and practice coordinator of the firm’s Tupelo office. Listen to this informative Legacy Leaders episode with Greg Pirkle about the process of gathering asset information for effective estate planning. Here is what to expe...
2025-03-1933 min
The Hard Naked TruthStan Phelps: Driving Loyalty & GrowthOn The Hard Naked Truth, host Michael Jeffriess sits down with best-selling author and keynote speaker Stan Phelps to uncover what sets great businesses apart.From customer experience to employee engagement, Stan shares powerful insights and real-world strategies that drive loyalty and growth@stanphelpsspeaksTune in on Youtube, Apple Music or Spotify. Hosted on Acast. See acast.com/privacy for more information.
2025-03-0408 min
Productivity GladiatorHow Your Purpose Will Multiply Your Productivity - With Stan PhelpsStan Phelps joins Brian and explores the deep connection between purpose and productivity. They dig into the importance of aligning personal and organizational goals with a clear purpose.They also dive into helpful tangents including:The 4 versions of the workplace and how productivity is tied to the current version 4.0the significance of warmth in relationships,Generational shifts in workplace values.The 8 purpose archetypesPractical advice for individuals seeking to find their purpose.See the full details and links on the episode's page: https://www.productivitygladiator...
2024-10-3054 min
My Perfect FailureSelf-Awareness: Love's Hidden Superpower with Dr. Leslie Becker PhelpsSend us a text✅ Subscribe now for more episodes MPF Discussion with Dr. Leslie Becker PhelpsSelf-Awareness: Love's Hidden Superpower with Dr. Leslie Becker Phelps About Dr. Leslie Becker PhelpsDr. Leslie Becker-Phelps is a highly regarded psychologist, therapist, speaker, and author, whose work focuses on helping individuals understand their inner selves to achieve emotional and psychological well-being. She has pioneered the concept of compassionate self-awareness, which integrates self-awareness, self-acceptance, and self-compassion to foster healing and growth. Dr. Becker-Phelps is a...
2024-10-1546 min
Marketing Brew"Strike Solutions in Hollywood, Phelps' Plunge into Mental Health Advocacy and Apple's AR Advancement: A New Vision""Marketing Brew" is a narrative podcast that delivers the most current and significant news stories, centered around marketing, business, and popular culture.
In this week's episode, we start with the ongoing actors' strike in Hollywood, exploring the latest developments and how Hollywood's generous contract proposal could bring an end to the strike. We delve into the residuals issue over streaming revenues, as well as examine the financial losses and delays in film projects caused by this standstill.
Shifting topics, the episode dives into the sporting world, chronicling Olympic champion swimmer, Michael Phelps' new endeavor - a mental health foundation. The...
2024-10-1202 min
The Hummingbird Effect with Wendy CoulterUnlocking Brand Innovation with Stan PhelpsJoin Wendy Coulter as she interviews Stan Phelps, author of the 'Goldfish' series, exploring innovative brand strategies. Stan shares insights on embracing flaws, the Hummingbird Effect in marketing, and how small changes can lead to big results. Learn about unique branding examples, the impact of experiential marketing, and leveraging small innovations to stand out. They discuss real-world success stories from Panera to DoubleTree, and delve into strategies for both B2B and B2C sectors. Discover how companies can differentiate by focusing on their unique strengths and embracing their 'flaws.'00:00 Embracing Flaws and Brand B...
2024-10-0849 min
My Blog » demo11*download PDF Pink Goldfish: Defy Normal, Exploit Imperfection and Captivate Your Customers (Pink Goldfish 1.0 and 2.0) By Stan Phelps AudiobookLink To Download : https://recomendedbook.com/?book=0984983899 To Read or Download Pink Goldfish: Defy Normal, Exploit Imperfection and Captivate Your Customers (Pink Goldfish 1.0 and 2.0) by Stan Phelps Available versions: EPUB, PDF, MOBI, DOC, Kindle, Audiobook, etc. Reading Pink Goldfish: Defy Normal, Exploit Imperfection and Captivate Your Customers (Pink Goldfish 1.0 and 2.0) Download Pink Goldfish: Defy […]
2024-10-0500 min
My Blog » lowe14^Download PDF What’s Your Purple Goldfish?: How to Win Customers and Influence Word of Mouth (Purple Goldfish 1.0, 2.0 and Special Editions) BY Stan Phelps any formatLink To Download : https://recomendedbook.com/?book=0984983805 To Download or Read What’s Your Purple Goldfish?: How to Win Customers and Influence Word of Mouth (Purple Goldfish 1.0, 2.0 and Special Editions) by Stan Phelps Available versions: EPUB, PDF, MOBI, DOC, Kindle, Audiobook, etc. Reading What’s Your Purple Goldfish?: How to Win Customers and Influence Word of Mouth (Purple […]
2024-10-0500 min
The Pre-ReadLinking People, Purpose, and ProfitabilityBhushan Sethi, partner in PwC's Strategy& consulting business and adjunct professor at NYU Stern School of Business, returns to the show alongside best-selling author and keynote speaker Stan Phelps. Stan, Bhushan, and co-host Mandi McReynolds discuss the significance of trust and transparency in employee engagement and the relationship between well-being and financial performance.
2024-07-0520 min
The Marketing Book Podcast493 Blue Goldfish 2.0 by Stan PhelpsBlue Goldfish 2.0: 8 Ways to Leverage AI and Data for Customer Loyalty & Marketing Innovation by Stan Phelps and Chuck Gallagher ABOUT THE BOOK: In an era where AI transforms the landscape of customer engagement, Blue Goldfish 2.0 emerges as the essential guide for businesses aiming to lead through innovation. This updated second edition shines a spotlight on the power of AI, data, and analytics, featuring over 400 case studies that exemplify how companies are elevating the customer experience. The New Frontier of Competitive Advantage As customer experience solidifies its position as the u...
2024-06-211h 01
The Legacy Speaker® ShowEpisode 51: Everything Speaks For Your Brand- Elite Tips For Professional Speakers with Stan Phelps, CSPStan Phelps, CSP, of Goldfish, shares his expertise on how every aspect of your speaker representation communicates something about your brand. Discover elite tips to ensure that your every move contributes positively to your professional image.
Live at the 142nd Annual AENC Trade Show!
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linkedin.com/in/stanphelps
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2024-05-1614 min
Leadership, Brand Strategy & Transformation - Minter DialogueEmbracing the Flawsome: Stan Phelps on the Power of Imperfection in Business and BrandingMinter Dialogue with Stan PhelpsStan Phelps, who is known for his distinct pink glasses and vibrant approach to marketing, has spent decades refining the art of standing out. He has been a prolific author, with his "Goldfish" series, qualified by a spectrum of colors, each representing a different aspect of business and marketing. In this episode, Stan delves into the importance of customer experience over the product itself, the power of prioritizing employees to drive engagement, and the significance of catering to your most valuable customers and employees. He shares his journey from "Purple Goldfish" through...
2024-05-121h 10
The Leadership PodcastTLP398: 15 Keys to Driving Employee Engagement with Stan PhelpsStan Phelps, an author and speaker, uses color symbolism in his 'The Goldfish' series to represent marketplace dynamics. He suggests goldfish as a metaphor for market growth, emphasizing the importance of internal growth in a business. Stan advises companies to differentiate themselves from competitors through unique characteristics and stresses the importance of managing remote teams and setting clear expectations. He underscores the role of purpose and intent in delivering superior customer experiences, advocating for small, value-driven actions and balanced messaging to build trust without seeming inauthentic. https://bit.ly/TLP-398 Key Takeaways: [05:23] Stan Phelps shares the difficulty organizations face, emphasizing...
2024-02-2836 min
Discover A Full Audiobook That Is Simply Breakthrough.Red Goldfish Nonprofit Edition by Stan Phelps, Keith GreenPlease visithttps://thebookvoice.com/podcasts/2/audible/94406to listen full audiobooks.
Title: Red Goldfish Nonprofit Edition
Author: Stan Phelps, Keith Green
Narrator: Virtual Voice
Format: mp3
Length: 2 hrs and 46 mins
Release date: 02-26-24
Ratings: Not rated yet
Genres: Non-Profits & Charities
Publisher's Summary:
2024-02-262h 46
College Faith#41: Sex, College, and the Good LifeMy guest in this episode is Scott Phelps, Executive Director of the Abstinence & Marriage Education Partnership. For many years now Scott has spoken to students about the great, long-term benefits of saving sex for marriage, and so I’ve invited him onto the show to share some of what he has learned, and how others have found his insights helpful.
In this podcast we discuss:
How he got interested in the relationship between living life well, flourishing, and sex
Principles, or the successful pathway that most often leads to a good life
Habit formation for life-long intimate relationships
Hope for stud...
2024-02-0152 min
Franchise Simply PodcastsFranchise Radio Show 154 "The Importance of Differentiation" with Stan PhelpsStan Phelps is a TEDx speaker, Forbes contributor, IBM futurist and Certified Speaking Professional that focuses on the future of customer experience.
Throughout his career, Stan held many marketing leadership roles with Adidas, International Management Group, the PGA of America and Synergy.
He’s the best-selling author of the Goldfish Series of books. They all focus on the little ways to drive differentiation, increase loyalty, and promote positive word of mouth. He has spoken at over 600 events in 19 countries.
Stan holds a JD/MBA from Villanova University and a Certificate in Achieving Breakthrough Service from Harvard Business School.
To learn mo...
2023-12-0728 min
Women Your Mother Warned You AboutThe Diamond Rule: Purposeful Differentiation In Business with Stan PhelpsToday Gina welcomes the definition of a differentiator. Stan Phelps, author, keynote speaker, and workshop facilitator discusses his unique concept of the 'Goldfish Series' - a set of books focusing on various aspects of business strategy, all symbolized by different colored goldfish. Phelps explains the idea behind each color, such as purple representing differentiation and customer experience, or green symbolizing employee well-being. He also introduces the 'Diamond Rule', a concept that integrates both self-understanding and empathy into handling business under pressure. He elaborates on various business behavior styles symbolized by animals, like Rhino (control), Deer (influence), Porcupine (power), and...
2023-11-3046 min
Just Get Started#379 Stan Phelps on Why There Is Never A Right Time To StartEpisode 379 features Stan Phelps, a TEDx speaker, Forbes contributor, IBM futurist, and Certified Speaking Professional that focuses on the future of customer experience and employee engagement.Find Stan Online:Website: https://stanphelps.comLinkedin: https://linkedin.com/in/stanphelpsTwitter: https://twitter.com/StanPhelpsPG=============================Connect with the host, Brian Ondrako:=============================Website: https://brianondrako.com/Youtube: https://www.youtube.com/@brianondrakoTwitter: https://twitter.com/brianondrakoInstagram: https://www.instagram.com/brianondrako/...
2023-10-3153 min
The Brands On Brands PodcastPublic Speaking and Book Writing with Stan Phelps | Ep. 262Learn the business of public speaking and book writing. Today we are talking to Stan Phelps, a Forbes contributor, TEDx speaker, IBM futurist, and certified speaking professional. He's the bestselling author of the popular Goldfish business book series (https://stanphelps.com/) including his first book, Purple Goldfish: 12 Ways to Win Customers & Influence Word of Mouth, which is all about delivering extraordinary customer experiences. We go behind the scenes today with Stan to talk about how he launched his speaking career, and how we got started writing books and developing his business and influence. T...
2023-10-1152 min
Selling From the Heart PodcastStan Phelps - Sales through Compassion and DifferentiationIn this episode of Selling From The Heart, co-hosts Darrell Amy and Larry Levine invite guest Stan Phelps to discuss the importance of compassion and differentiated experience in sales. Stan shares his perspective on compassion, emphasizing the need to go beyond empathy and truly care about clients. The conversation explores the concept of "upgrading your humanware" by understanding oneself and clients' behavioral styles. Stan introduces the Diamond Rule, a framework that combines elements of the Golden Rule and the Platinum Rule, emphasizing the value of treating clients the way they want to be treated. The episode also delves into...
2023-09-2337 min
The Travis Parry ShowThe Power of Purposeful Differentiation with Stan Phelps Today we are excited to be joined by Stan Phelps, CSP, a Forbes contributor, TEDx speaker, IBM Futurists Certified Speaking Professional, and best-selling author of the Goldfish Series. As a show-and-tell speaker, Stan empowers audiences to take action that delivers bottom-line impact. He strives to change the paradigm of marketing by encouraging audiences to focus on experiences as the ultimate competitive differentiator. In this episode, Stan shares his journey from being a marketer to a full-time author and speaker. He discusses the value of vulnerability and authenticity and focuses on identifying one's strengths, embracing imperfections, and delivering m...
2023-08-0328 min
Real Business ConnectionsStan Phelps || The Importance Of Sampling (FMF #29)Fifteen Minute Fridays episode #29 with Stan Phelps.
Sampling is one of the most critical aspects of marketing that we often overlook. It's not only meant for prospective customers, but it's also essential for our existing customers. Sampling for customers can help build their lifetime value and create long-term relationships with them. It goes beyond the transactional nature of business and helps establish a personal connection with the customers.
One crucial aspect of creating a memorable customer experience is by focusing on creating an exceptional employee experience. When employees are happy and satisfied, they tend to provide better customer service...
2023-05-1219 min
Fifteen Minute FridaysFMF #29: Stan Phelps || The Importance Of SamplingFifteen Minute Fridays episode #29 with Stan Phelps.
Sampling is one of the most critical aspects of marketing that we often overlook. It's not only meant for prospective customers, but it's also essential for our existing customers. Sampling for customers can help build their lifetime value and create long-term relationships with them. It goes beyond the transactional nature of business and helps establish a personal connection with the customers.
One crucial aspect of creating a memorable customer experience is by focusing on creating an exceptional employee experience. When employees are happy and satisfied, they tend to provide better customer service...
2023-05-1219 min
Real Business ConnectionsREPLAY: Stan Phelps || Building Bulletproof Brands: The Art of Differentiation and Superior ServiceLearn Speak Teach Episode 50 w/ Stan Phelps!
Watch The Full Episode: https://youtu.be/QiEuhP8lU0M
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Full Show Notes: https://realbusinessconnections.com/episode/stanphelps/
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During this episode, you will learn about;
[00:00] Episode intro and a quick bio of our guest; Stan Phelps
[06:34] Stan’s rainbow of 11 colored goldfish.
[13:04] An example of a business that has the massive goldfish differentiation
[18:23] Stan's background
[27:38] Value-based techniques to differentiate
[33:22] Purple, Green, and Gold Goldfish
[35:20] Case study on the impact of doing a little something extra on sales
[44:54] “The pick-end rule”
[46:25] Ben’s biggest takeaway from reading Pink Goldfish
[48:40] Flawesomeness
[52:01] What Stan is worki...
2023-05-1058 min
Build a Better Agency PodcastInfusing innovative ideas into your agency operations with Stan PhelpsYou need innovative ideas to stand out and be ahead of the curve. We often get caught up in the chaos of day-to-day agency operations and retreat into the comfort zone of doing things the same way we've always done them. Today, we're talking you out of that way of thinking and giving you an entirely different framework for approaching client projects. Stan Phelps, an author and keynote speaker with prior agency experience, has a whole new way of thinking about client projects and asking the right questions to build out innovative ideas that will keep clients...
2023-03-2053 min
Dr LeadershipLeadership Lounge with Stan Phelps International Executive Mentor and TrainerA great conversation in the Leadership Lounge with World Renowned Executive Coach and Author Stan Phelps. A dive into good leadership and a review of his Goldfish Series books. How he got started and what he sees as "what good looks like". A longer episode but So Worth It!!!
2023-02-261h 13
Learn Speak TeachLST #50: Stan Phelps || Building Bulletproof Brands: The Art of Differentiation and Superior ServiceLearn Speak Teach Episode 50 w/ Stan Phelps!
Watch The Full Episode: https://youtu.be/QiEuhP8lU0M
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Full Show Notes: https://realbusinessconnections.com/episode/stanphelps/
----
During this episode, you will learn about;
[00:00] Episode intro and a quick bio of our guest; Stan Phelps
[06:34] Stan’s rainbow of 11 colored goldfish.
[13:04] An example of a business that has the massive goldfish differentiation
[18:23] Stan's background
[27:38] Value-based techniques to differentiate
[33:22] Purple, Green, and Gold Goldfish
[35:20] Case study on the impact of doing a little something extra on sales
[44:54] “The pick-end rule”
[46:25] Ben’s biggest takeaway from reading Pink Goldfish
[48:40] Flawesomeness
[52:01] What Stan is worki...
2023-01-0458 min
Real Business ConnectionsStan Phelps || Building Bulletproof Brands: The Art of Differentiation and Superior Service (LST #50)Learn Speak Teach Episode 50 w/ Stan Phelps!
Watch The Full Episode: https://youtu.be/QiEuhP8lU0M
----
Full Show Notes: https://realbusinessconnections.com/episode/stanphelps/
----
During this episode, you will learn about;
[00:00] Episode intro and a quick bio of our guest; Stan Phelps
[06:34] Stan’s rainbow of 11 colored goldfish.
[13:04] An example of a business that has the massive goldfish differentiation
[18:23] Stan's background
[27:38] Value-based techniques to differentiate
[33:22] Purple, Green, and Gold Goldfish
[35:20] Case study on the impact of doing a little something extra on sales
[44:54] “The pick-end rule”
[46:25] Ben’s biggest takeaway from reading Pink Goldfish
[48:40] Flawesomeness
[52:01] What Stan is...
2023-01-0458 min
The Bacon Podcast with Brian Basilico | CURE Your Sales & Marketing with Ideas That Make It SIZZLE!Episode 838 – Work Is Not Where You Work? It’s What You Do! with Stan PhelpsStan is a Forbes Contributor, TEDx Speaker, IBM Futurist, Certified Speaking Professional, and best-selling author of the Goldfish Series. He is an Instructor for the ANA School of Marketing and Rutgers Business School.
A show-and-tell speaker, Stan empowers audiences to take action that delivers bottom-line impact. He strives to change the paradigm of marketing by encouraging audiences to focus on experiences as the ultimate competitive differentiator. He believes purposeful DX wins the hearts of employees and customers, and differentiation ultimately boosts loyalty, retention, referrals, and results.
A masterful storyteller who quickly connects with audiences, Stan has delivered keynotes and workshops...
2022-12-1423 min
Jagged with Jasravee : Cutting-Edge Marketing Conversations with Thought LeadersEp 92 : Stan Phelps on Differentiated Customer Experience to Drive Loyalty & GrowthWhat are the 10 keys to creating a differentiated experience ? What is the metaphor of goldfish that has inspired your book series?
What are the key learnings from your book Pink Goldfish OR How does one defy normal, exploit imperfections and captivate customers ? How do your flaws make you awesome?
How can we contribute to the happiness of customers, employees, and society ? How can Happiness be the ultimate currency in business?
What is G.L.U.E. in context of differentiation via added value?
How can little things add value or make it easie...
2022-11-101h 03
The David Mammano ShowThe Longest and Hardest Nine Inches in Marketing, with Stan PhelpsStan Phelps is an Experience Architect at 9 INCH. He believes the longest and hardest nine inches in marketing is the distance between the brain and the heart of a customer.
2022-10-2631 minThe Bacon Podcast with Brian Basilico | CURE Your Sales & Marketing with Ideas That Make It SIZZLE!Episode 820 – How To Make Your Business Stand Out Like a Pink Goldfish with Stan PhelpsStan is a Forbes Contributor, TEDx Speaker, IBM Futurist, Certified Speaking Professional, and best-selling author of the Goldfish Series. He is an Instructor for the ANA School of Marketing and Rutgers Business School.
A show-and-tell speaker, Stan empowers audiences to take action that delivers bottom-line impact. He strives to change the paradigm of marketing by encouraging audiences to focus on experiences as the ultimate competitive differentiator. He believes purposeful DX wins the hearts of employees and customers, and differentiation ultimately boosts loyalty, retention, referrals, and results.
A masterful storyteller who quickly connects with audiences, Stan has delivered keynotes and workshops...
2022-10-1226 min
The Happiness Contribution™ ShowE14 Interview 6 about DX (differentiated experiences): Meet Stan Phelps, Author, Speaker, Goldfish Titan, and Founder of StanPhelpsSpeaks.comWelcome to “The Happiness Contribution™ Show!
Hosted by Rosaria Cirillo (Happiness Change Catalyst, Certified Happiness Trainer, Customer Experience Professional, and Laughter Yoga Teacher), in “The Happiness Contribution™ Show” we talk with incredible people about the various roles Happiness plays in our lives, and we share knowledge and practices about what contributes to our happiness and how we can contribute to others’ happiness as individuals and as business leaders.
In today’s episode, our guest is Stan Phelps, Author, Speaker, Goldfish Titan, and Founder of StanPhelpsSpeaks.com
Stan is also the co-author of the book Yellow Go...
2022-10-0834 min
Tech Marketing Trends10 Keys to Creating a Differentiated Experience – Stan PhelpsDoes your company want to learn more about how to create a differentiated experience? In this week's podcast episode we are joined by Stan Phelps who works to increase loyalty, drive sales, and promote positive word-of-mouth by creating differentiated experiences. He has authored six books about customer experience and employee engagement that all focus on the little ways to drive differentiation. Tune in and take part in the valuable insights Stan shares on this topic.
“Your brand today is no longer what YOU tell people it is, it’s the differentiated experience that your EMPLOYEES deliver” - Stan Phe...
2022-10-0626 min
Digitally IrresistibleThe Differentiated Experience Is the Most Referable Customer ExperienceExceeding Customer Expectations Through a Differentiated Experience Drives Loyalty and Sales This week, we welcome Stan Phelps to the Digitally Irresistible podcast. As a keynote speaker and workshop facilitator for numerous brands, Stan delivers the message that a purposeful differentiated experience (DX) wins the hearts of employees and customers. Stan shows how differentiation ultimately boosts loyalty, retention, referrals, and bottom-line results. He also says that differentiation isn’t just about what you say, it’s about what you do and, more importantly, how you do it and why you do it. Stan leverages his collection of more than...
2022-09-2920 min
SIMPLE brand With Matt LylesStan Phelps - Attract Raving Customers With a Differentiated Customer ExperienceIn this week’s episode of the SIMPLE brand podcast, I talk with Stan Phelps, author of Purple Goldfish 2.0!Stan’s the founder of Purple Goldfish think tank.And Stan’s the bestselling author of the Goldfish series of books. That’s 13 books that focus on all the various ways to help brands drive differentiation, increase loyalty, and promote positive word of mouth.If you want to brand out from the crowd, it's not going to happen through your product or pricing. It's going to happen through the differentiated experience you deliver...
2022-09-211h 01
The Marketing Book Podcast389 Black Goldfish by Stan PhelpsBlack Goldfish: 10 Keys to Creating a Differentiated Experience by Stan Phelps About the Book: Your brand today is no longer what you tell people it is. It is the differentiated experience (DX) your employees deliver. It is what you stand for and how your customers feel about you. And most importantly, your brand is what your customers and employees tell others about their experience. Black Goldfish is an amalgam of the first 10 colors in the Goldfish Series. The color black happens when you put all the other colors together. Here's a quick overview...
2022-06-241h 05
The Credibility Nation ShowShifting Your Business Paradigm with Stan Phelps (CNS 229)In this episode, Stan Phelps talks about shifting your business paradigm and driving loyalty and sales. He is a keynote speaker and workshop facilitator at StanPhelpsSpeaks.com and PurpleGoldfish.com, in-person and virtual keynotes & workshops that drive differentiation.Stan is a Forbes contributor, TEDx speaker, and certified speaking professional. He is passionate about creating meaningful differentiation to win the hearts of both employees and customers. He aims to increase loyalty, retention, and referrals. Since he focuses on loyalty and business growth, he helps companies shift their business paradigm so that they can build a culture of...
2022-02-2206 min
Doing Customer Experience Right with Stacy ShermanDifferentiating Experiences To Dominate Your Industry with Stan PhelpsYour brand today is no longer what you tell people it is. It is the differentiated experience (DX) your employees deliver. It is what you stand for and how your customers feel about you. And most importantly, your brand is what your customers tell others about their experience. Stacy Sherman interviews Stan Phelps, best-selling author of the Goldfish Series, to help you learn new ways of gaining a competitive advantage and achieving bottom-line impact. Learn more at DoingCXRight.com. Access our FREE Customer Experience Audit Tool: Click here. Grow as a CX Professional with our numerous Resources. Book time with...
2022-02-2129 min
Relationships at Work - a trust-driven leadership podcastHow the Importance of Purpose Impacts Employee Engagement with Stan PhelpsIn episode nine of Relationships at Work, host Russel Lolacher chats with multi-author and keynote speaker Stan Phelps, on the ingredients of an organization with purpose, and its impact on the employee experience and workplace culture.Stan shares his experience with...What purpose means for employees and an organizationWhat is the benefit of purposeWhere you can find your company's purposeThe role of belonging in a purpose-driven organizationIf you enjoy the podcast, please subscribe and share with others.For more, go to relationshipsatwork.ca And connect with me for more g...
2022-02-2127 min
So, You're in Sales?Your Logo Is NOT Your BrandAfter 10 years and 16 books in the Goldfish series, Stan Phelps brings this final chapter to the value proposition that has been fundamental to the series - the idea that small things done well in the context of how people feel after doing business with your company is the holy grail of success in business. Listen in as Stan talks about the series and how he arrived at the moment he knew it was time to write this book
2022-02-1625 min
Mitchell Levy Presents AHA MomentsStan Phelps, Kiesha King-Brown & Axel Meierhoefer on Thought Leader Life Credibility SpecialsGet to know these successful thought leaders and find out how they present themselves and their crafts as experts in their fields.Stan Phelps is a Keynote Speaker and Workshop Facilitator at StanPhelpsSpeaks.com and PurpleGoldfish.com. Stan is a Forbes Contributor, TEDx Speaker, and Certified Speaking Professional. He is passionate about creating meaningful differentiation to win the hearts of both employees and customers. He aims to increase loyalty, retention, and referrals. Since he focuses on loyalty and business growth, he helps companies shift their business paradigm so that they can build a culture...
2021-11-2424 min
No Limits SellingStan Phelps on Standing out in a Crowded MarketplaceStan Phelps walks the walk. He stands out in the sea of sameness by modeling his own Differentiated Experience (DX) message: Differentiation isn’t just about what you say, it’s about what you do and, more importantly, how and why you do it. Stan leverages his unique collection of 5,000+ case studies on customer, employee, and brand experience to engage audiences with informative learning-based experiences. He challenges audiences to think differently by exploring new opportunities to be more successful in tomorrow's changing world.
A show and tell speaker, Stan empowers audiences to take action that delivers bottom-line impact. He strives to chan...
2021-09-2432 min
Popable Podcast#009 // Being FLAWSOM. How to Amplify Your Difference to Stand Out in the Marketplace – Stan PhelpsStan is a Forbes Contributor, TEDx Speaker, IBM Futurist, Certified Speaking Professional, and best-selling author of the Goldfish Series. He is an Instructor for the ANA School of Marketing and Rutgers Business School.
A show and tell speaker, Stan empowers audiences to take action that delivers bottom-line impact. He strives to change the paradigm of marketing by encouraging audiences to focus on experiences as the ultimate competitive differentiator. He believes purposeful DX wins the hearts of employees and customers, and differentiation ultimately boosts loyalty, retention, referrals, and results.
A masterful storyteller who quickly connects with audiences, Stan has delivered keynotes and...
2021-09-2223 min
Punk CX: Customer Experience Insights with Adrian SwinscoePink Goldfish, standing out, portmanteaus and wabi-sabi - Interview with Stan Phelps and Dave RendallToday’s interview is with Stan Phelps and Dave Rendall, co-authors of Pink Goldfish 2.0: Defy Normal and Exploit Imperfection. They join me today to talk about flaws, imperfections, portmanteaus and how we make our imperfections work for us and help us stand out.
This interview follows on from my recent interview – Playing your way to a stand out customer experience – Interview with Sirte Pihlaja — and is number 399 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customer...
2021-08-161h 12
Social GeekOur Flaws Make Us Awesome! With Stan PhelpsBest-selling author Stan Phelps is back on Social Geek to talk about his latest project, Pink Goldfish 2.0: Defy Normal and Exploit Imperfection.
Stan shares the concepts behind the "Pink Goldfish" including that our flaws actually make us awesome and help us escape the sea of sameness. We also chat about his "Goldfish Tank" concept and Social Geek's favorite idea, #microweirdness!
Catch Stan and his co-author David Rendall on their road trip across the country including a stop in Chicago on 8/3!
Thanks to Location3, AnswerConnect, and iPost!
2021-07-3021 min
The Happiness Practices with Phil GerbyshakPink Goldfish 2.0: Embrace your flaws, differentiate yourself and win!Does your business want to thrive in these crazy times? What if you could learn an unconventional eight-part F.L.A.W.S.O.M.E. framework for achieving competitive separation by embracing flaws, instead of fixing them? Join me for a conversation with the authors of Pink Goldfish 2.0, Stan Phelps and David Rendall, as we discuss the why, the what and the how behind differentiating your business from the competition so you can get thriving! This episode is brought to you by the good people at Vidyard. Sign up for a free account today at https...
2021-07-2940 min
Growing Social Now with Barbara RozgonyiPink Goldfish 2.0 How to be FLAWSOME with Stan Phelps | Growing Social Now with Barbara RozgonyiAbout our Guests . . . Stan Phelps CSP (Certified Speaking Professional) is a best-selling author, keynote speaker, and workshop facilitator. He believes that today’s organizations must focus on a meaningful differentiated experience (DX) to win the hearts of both employees and customers.He is the founder of StanPhelpsSpeaks.com where he offers keynotes, workshops, and Goldfish Tank programs that are focused on driving loyalty and sales. The group helps organizations connect with the hearts and minds of customers and employees.During the last fifteen years, David Rendall CSP has spoken to audiences on every inh...
2021-07-2731 min
On Top of PR with Jason MuddWhy only 3% of people are able to think and operate their brands differently with keynote speaker, Stan PhelpsSend us a textLearn how your brand can achieve competitive separation with our guest, Stan Phelps, founder of PurpleGoldfish.com. He is a Forbes Contributor, IBM Futurist, and a keynote speaker.Five things you’ll learn from this episode:Why only 3% of people and brands are able to think and operate their business differentlyThe two main ways you can stand out and achieve competitive separation Why you need to be very clear with who your company is forWhy being middle of the road could be the downfall of your companyWhat benchmarking is...
2021-06-2930 min
So, You're in Sales?A Virtual Selling Blueprint - Author & Speaker Stan PhelpsIf your success is determined by your ability to convince a team of decision-makers working in a remote environment, you're not alone. Listen in on Episode 100 as an internationally sought-after speaker and writer Stan Phelps approached the reimagination of his in-person business into a remotely delivered platform
2021-04-2937 min
Climb PositiveStan Phelps Author of the Goldfish Book Series InterviewAn interview with Stan Phelps, a keynote speaker, author of the Goldfish Books series, and extraordinaire! Learn about the Pink Goldfish method of being your original self or company, how it benefits you to be authentic, and how videos will dominate the future. Then how it is better not to do everything. Find out how doing less can be more along with so much more! You can reach Stan at https://stanphelps.com/.
2021-04-1344 min
Daily BSThe Falcon and the Winter Soldier | Episode 1 | Recap & Review w/ Chris Phelps | Marvel Plus PodcastOn this featured episode of Marvel Plus special guest Chris Phelps and I break down and review episode 1 of the Disney plus Marvel series The Falcon and the Winter Soldier starring Anthony Mackie and Sebastian Stan to hear more episodes like this make sure to FOLLOW or FAVORITE Marvel Plus wherever you listen to podcasts: https://podfollow.com/marvel-plus
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2021-03-231h 11
Inspiring Leadership with Jonathan Bowman-Perks MBE#122: Stan Phelps, CSP - Author and SpeakerStan is a Forbes Contributor, TEDx Speaker, IBM Futurist, Certified Speaking Professional™, and best-selling author of the 16-book Goldfish Series that begins with Purple Goldfish 2.0 - 10 Ways to Attract Raving Customers. A masterful storyteller who quickly connects with audiences, Stan has delivered over 500 delivered in-person and virtual keynotes and workshops on every inhabited continent and in over a dozen countries for Fortune 100 brands including IBM, Target, ESPN, UPS, GlaxoSmithKline, Tesco, Ricoh, and Citi.Stan empowers audiences to take action that delivers bottom-line impact. He strives to change the paradigm of business by encouraging audiences to focus on...
2021-01-1449 min
Build a Vibrant Culture PodcastPathways to Becoming An Incredible Leader | Stan PhelpsOn this week’s episode of the Vibrant Leadership Podcast, we speak with keynote speaker and workshop facilitator, Stan Phelps. He works with organizations that want to increase loyalty and sales, as well as awareness through word of mouth by differentiating their brand, customer, and employee experience. He engages audiences with practical ideas that inspire action and get results. He is a Forbes Contributor and author of the Goldfish series on customer experience and employee engagement. Stan chats with us about great anecdotes of incredible leaders, as well as:Consistent touchpoints during the pandemicCommitting fully to...
2021-01-1334 min
skucastEpisode 162: Purpose is the New Black with Stan Phelps and Roger BurnettOn this episode of skucast, we sit down with Stan Phelps and Roger Burnett co-authors of the new book, Red Goldfish Promo Edition: How Promotional Products Leverage Purpose to Increase Impact. Red Goldfish is a part of a series of books that Stan has created, called Purple Goldfish that focus on a range of topics from attracting raving customers to driving employee engagement and more.
2020-10-1628 min
The Lifeonaire ShowEmbracing Your Flaws to Differentiate Yourself in the Marketplace with Stan PhelpsIt’s tempting to look at the leaders in your industry and try to follow in their footsteps. But Stan Phelps has a seemingly counterintuitive method to success that proves over and over again to work amazingly. It’s based on the concept that what makes us weird is what makes us wonderful. We are each “Flawsome”! If you’re not intrigued yet, we promise you, listening to this episode is a MUST! Stan walks through how to play into what makes you unique—and even your flaws—in your business to help you stand out. He dives into man...
2020-10-1344 min
The Marketing Book Podcast297 Purple Goldfish 2.0 by Stan PhelpsPurple Goldfish 2.0: 10 Ways to Attract Raving Customers by Stan Phelps and Evan Carroll Are you looking to stand out from your competition? Of course, you are. Unfortunately, nearly every other marketer is, too... So, how can your brand stand out in a sea of sameness? Purple Goldfish 2.0 is not your ordinary business book. It fundamentally aims to change the paradigm of what we do in business and how we do it. It offers 10 ways to attract raving customers. A Purple Goldfish is defined as any time a business purposely goes above a...
2020-09-181h 21
AlloutcoachRESPOND TO PRESSURE IN BUSINESS - Stan Phelps, Leadership Series, Episode 7We are facing unprecedented amounts and forms of pressure in business today and are struggling with how to respond quickly while forming relationships and growing. I interviewed a special guest who dedicated extensive research and a book called "Diamond Goldfish" to this topic - Stan Phelps. Stan is a Senior Marketing Expert with work and client experience at IBM, Starbucks, Adidas, and Synergy among others, best-selling author, professor, and a TEDx International Certified Speaker. He shares incredibly profound and practical insights into what winning in what he calls "the game of business" by managing relationships and pressures that build...
2020-09-0146 min
The Business Simplicity PodcastDriving Differentiation with Stan PhelpsEveryday Entrepreneur Everywhere interview with Stan Phelps, who provides keynotes and workshops that drive differentiation, loyalty and sales based in the United States. Learn more at: https://ebullient.com/podcast/stanphelps/
2020-07-1130 min
Leadership Junkies Podcast09. Purpose and Passion Pays with Stan PhelpsEpisode 9 - Purpose and Passion Pays: Impact Ideas to Ignite Your Business Purpose to Outperform Your Competition with Stan Phelps
Our special guest is national speaker, trainer, serial author and thought leader Stan Phelps, who’s here to share the reality that companies that are built and operated on or for purpose outperform their competition by multiplies of up to ten to twelve times. Stan is the author of Red Goldfish: Motivating Sales and Loyalty Through Shared Passion and Purpose, and he’ll be sharing the eight archetypes for purpose. Stan will also share the new business realt...
2020-04-2346 min
You Can't Eat the SunshineYCES in Quarantine Episode #133: Stan’s Donuts & LACMA with Alison Martino, Rob Hollman and Steven Luftmanhttps://esotouric.com/wp-content/uploads/2020/04/YCES-133.mp3
Download Podcast Episode!
A note on the audio quality: this episode is a bit tinny, due to the learning curve on setting up multi-guest remote podcasting, and the present difficulty in quickly obtaining alternate mics and mixers. Please be patient with us. We’re working on it!
You Can’t Eat the Sunshine returns with an all-new Quarantine format, inviting folks who are passionate about Los Angeles history and historic preservation to join us for a conversation about the places that matter more than ever, as much of Los...
2020-04-1750 min
the boomer showWings And Buffalo, But Not At The Same Time...from 2018---
---Stan Musial would have been laughed out of office…if’n he was elected to office today---could have been worse…could have named her Boise---Eric Clapton was not only “slow hand”, he was apparently a little slow, period---not often we get to admire a guy who shot a guy, but, in this case, we’re good to go---sometimes, all it takes is just one song, Tom Douglas proved it bigly---AND---he gave us booger, flying turkeys along with more news and Les Nessman --- not just the same old, same old…
2020-03-2445 min
So, You're in Sales?Up Your Close Rates Using the Diamond RuleWith 12 books on 9 topics spanning the Goldfish Franchise of books, Stan Phelps has built a career examining the ways Companies of all sizes can implement small but powerful changes to improve across all disciplines. This discussion centers on the study of human emotions and the predictable ways we all react to pressure-filled situations. The content is thought-provoking and Stan is an excellent communicator.
2020-02-0526 min
BBPTVShow PodcastStan Phelps and Brian Doyle talk Gray GoldfishGRAY GOLDFISH Navigating the Gray Areas to Successfully Lead Every Generation
How do you successfully lead the five generations in today’s workforce? This book provides a map for leaders to follow as they recruit, train, manage, and inspire across the generations.
Join me and my returning guest Stan Phelps along with his co-author Brian Doyle to talk about Gray Goldfish the latest in the Goldfish series of Best Sellers..
Check out Gray Goldfish on
Amazon.com or Amazon.ca
2020-02-0447 minPunk CX: Customer Experience Insights with Adrian SwinscoeEmployee engagement is a commitment not a campaign - Interview with Stan PhelpsToday’s interview is with Stan Phelps an “experience architect”, author, professor and popular keynote speaker. Hat tip for the idea for this interview goes to James Lawther who recently hosted a guest post (5 Easy Ways to Increase Employee Engagement) from Stan on his blog.
Stan recently published a new book: What's Your Green Goldfish?: Beyond Dollars: 15 Ways to Drive Employee Engagement and Reinforce Culture and joins us today to share some insight into the book and the lessons that businesses can draw from it.
This interview follows on the back of last week’s intervie...
2020-01-1731 minPunk CX: Customer Experience Insights with Adrian SwinscoeHow to use data and analytics to improve the 3R's with your customers - Interview with Evan CarrollToday’s interview is with Evan Carroll who is a marketing technologist, author and speaker. Evan joins me today to talk about his new book: Blue Goldfish: Using Technology, Data, and Analytics to Drive Both Profits and Prophets that he co-authored with Stan Phelps of 9 Inch Marketing.
Back in 2013, I spoke to Stan about a previous book in the series - What’s Your Green Goldfish? - which was number 57 in this interview series: Employee engagement is a commitment not a campaign. This time around I'm talking to Evan about what leading and smart firms are doing to l...
2019-12-0922 minPunk CX: Customer Experience Insights with Adrian SwinscoePurpose and why it is important to employees and customers - Interview with Stan PhelpsPurpose and why it is important to employees and customers - Interview with Stan Phelps about his new book: Red Goldfish: Motivating Sales and Loyalty Through Shared Passion and Purpose.
2019-12-0429 min
Crack the Customer Code387: Stan Phelps Talks Pink GoldfishOur guest today is Stan Phelps, a long time friend, who is once again joining us on the show. We are going to continue our talk about the goldfish series. Today, it's time for the Pink Goldfish, his latest book. But what is the pink goldfish? Learn more about your ad choices. Visit megaphone.fm/adchoices
2019-09-1614 min
Marketers In MotionCustomer ExperienceEP 10Why is differentiation important? Why should companies care?It’s easy to follow the crowd. It’s easy to blend in. It seems smart to do what other brands are doing. It feels safe. But it’s not. Successful brands stick out. They are different. They are unusual. Be proud of what your brand does and what it doesn’t do. Be proud of your brand’s strengths and weaknesses. Don’t apologize for your flaws and don’t try to fix them. Instead, exploit your brand’s imperfections.Key Topics-Customer Experience-Embracing your Uniqueness-Differientiation-Flaunting your Flaws-Being Weird (Micro-weirding)-Being FlawsomeStan Phe...
2019-07-161h 06
Voice of InfluenceFrom Interruption Marketing to Differentiating with Service with Stan PhelpsStan Phelps is a Forbes contributor, TEDx speaker, and IBM Futurist who focuses on customer experience and employee engagement that can drive differentiation, increase loyalty, and create word of mouth in business. He holds a JD/MBA from Villanova University and a certificate for Achieving Breakthrough Service from Harvard Business School. In this episode, we discuss how Stan became interested in the field of customer service, how he believes marketing should focus more on the customer's experience with your company or product, why he feels you either exceed someone's expectations or you fall short, why he wrote...
2019-03-1823 min
Get Hooked On The Mind-Blowing Full Audiobook Now, Book-Lovers!Pink Goldfish by Stan Phelps, David RendallPlease visithttps://thebookvoice.com/podcasts/2/audible/97800to listen full audiobooks.
Title: Pink Goldfish
Author: Stan Phelps, David Rendall
Narrator: Stan Phelps, Mike Maddock, David Rendall
Format: mp3
Length: 5 hrs and 9 mins
Release date: 03-14-19
Ratings: 4.5 out of 5 stars, 17 ratings
Genres: Advertising
Publisher's Summary:
Companies need to stand out in a crowded marketplace, but true differentiation is increasingly rare. Based on over 200 case studies, Pink Goldfish provides an unconventional seven-part framework for achieving competitive separation by embracing flaws instead of fixing them.
2019-03-145h 09
BBPTVShow PodcastStan Phelps and David Rendall Talk Pink GoldfishGuests: Stan Phelps and David J Rendall
Talking about their Manifesto and their book
Pink Goldfish: Defy Ordinary, Exploit Imperfection and Captivate Your Customers with #BBPShow Host, Elaine Lindsay
Stan Phelps, is a TEDx speaker, Forbes contributor and IBM Futurist that inspires leaders to think differently about their most important stakeholders. He is the founder of StanPhelpsSpeaks.com, and PurpleGoldfish.com, a think tank of customer experience and employee engagement experts based at the Frontier in Research Triangle Park. He
Stan’s keynotes and workshops focus on the value of customer experience as a com...
2019-01-0848 min
Purpose is the 5th P of Marketing - Find Out WhyStan Phelps - Purpose in Business WinsFresh from his presentation at PPAI's North American Leadership Conference, marketing observer and best-selling author Stan Phelps joins us for a look inside the central premise of his book Red Goldfish:
Motivating Sales and Loyalty Through Shared Passion and Purpose
In the conversation, Danny Rosin, Roger Burnett and Stan cover topics including:
The distinction of For purpose v. not for purpose designations, why Generation Z and Millennials want to do business with for purpose entities. (The little something extra)
Version 4.0 of modern enterprise engineered around purpose as Organizational objective
How organizations are investing in communities and adopting purpose as part...
2018-12-1438 min
The Marketing Book Podcast197 Pink Goldfish by Stan PhelpsPink Goldfish: Defy Ordinary, Exploit Imperfection and Captivate Your Customers by Stan Phelps Click here to view the show notes! https://www.salesartillery.com/marketing-book-podcast/pink-goldfish-stan-phelps
2018-10-1947 min
IntellicastEpisode 29: AMA Ignite Preview With Gina Bonar and Stan PhelpsWe have a great episode of Intellicast this week! The guys are joined by Gina Bonar and Stan Phelps to get a preview of the upcoming 2018 AMA Ignite conference.
Gina is the president of Steady On Sales, a sales and marketing consultancy firm, as well as the VP for Alignment, and the co-chair for the 2018 Ignite conference. You can connect with her on Linkedin (https://www.linkedin.com/in/ginabonar/)
Stan Phelps is an IBM Futurist, TedX Speaker, who has spoken at over 250 events, as well the author of the Goldfish business books (Red Goldfish, Blue Goldfish, Pink Goldfish, etc...
2018-09-1049 minSocial GeekStanding Out to Captivate Your CustomersStan Phelps and Evan Carroll return to Social Geek Radio! The authors give us some background on the Goldfish series of books, the latest of which is Pink Goldfish: Defy Normal, Exploit Imperfection and Captivate Your Customers by Stan Phelps and David Rendall. This edition compells brands to no longer hide their flaws & weirdness and make them differentiators in a "sea of sameness."
We also get a preview of the next book in the series, The Yellow Goldfish...
Evan and Stan will be on the road all summer speaking in the Think Outside The Bowl Tou...
2018-07-1020 minBuild a Better Agency PodcastCustomer Experience: the customer is just the beginning with Stan PhelpsWe live in the ratings and review economy. While our clients (and I suspect we are guilt of this too inside our agencies) are busy chasing after the new customer, the truth is – if we don't create an amazing experience for our existing clients – we're sunk. It's tough to attract new business when your current customers are giving you mediocre reviews or rushing to social media to share your customer service blunder with their connections. Never forget that 70% of your net new revenue should come from existing clients. Odds are your clients are in the same boat. In t...
2018-07-0241 min
Take The LeadPersonalizing Customer Experience with Stan Phelps and Words Are Currency with Tammy KlingThere is an idea that you can become important and memorable in the minds of your customer just by using the power of words. Stan Phelps invested in this idea and applied it to marketing, knowing that when a business is doing something extra for the customer, word of mouth spreads about that unique service or product. He explains that 20% of customers drive 80% of profitability which he calls the Law of The Vital Few and the Trivial Many. Everyone needs a positive message when their day suddenly turns south. This is why words are a vital currency in this...
2018-04-2557 min
The YourLIVINGBrand.live showStan Phelps Purple Goldfish June 14 2017 on the YourLIVINGBrand.live showOne the June 14 2017 YourLIVINGBrand.live show Stan Phelps comes to us live from South America to talk about the power of Purple Goldfish.
The show is all about what makes you different and valuable to your audience.
Want to know more about us, please visit www.yourbrandmarketing.com.
2017-11-2521 min
Leadership, Brand Strategy & Transformation - Minter DialogueIs Customer Centricity Really The Answer? Stan Phelps Says Not (MDE249)Minter Dialogue Episode #249 Stan Phelps is a keynote speaker and Workshop Facilitator at PurpleGoldfish. He’s also Forbes Contributor, faculty member on ANA’s School of Marketing and serves as an adjunct instructor at Rutgers Business School. Last but not least, Stan’s an IBM Futurist. In this conversation, Stan and I explore how companies need to move from being merely customer centric to truly purposeful and why that’s not only good for society, it’s good for business. Meanwhile, please send me your questions as an audio file (or normal email) to nminterdial@gmail.com; or you can...
2017-09-2440 min
Catholic School MattersStan PhelpsStan Phelps, author/TED speaker/IBM futurist/ consultant joins Dr. Tim Uhl on the Catholic School Matter podcast to discuss his ideas around providing excellent customer support, building employee morale, and finding purpose.
2017-08-3023 minCatholic School MattersStan PhelpsStan Phelps, author/TED speaker/IBM futurist/ consultant joins Dr. Tim Uhl on the Catholic School Matter podcast to discuss his ideas around providing excellent customer support, building employee morale, and finding purpose.
2017-08-3023 min
Journey Through The Most Transformative Full Audiobook Today!Green is the New Black by James PhelpsPlease visithttps://thebookvoice.com/podcasts/1/audiobook/311456to listen full audiobooks.
Title: Green is the New Black
Author: James Phelps
Narrator: Stan Pretty
Format: Unabridged Audiobook
Length: 8 hours 0 minutes
Release date: August 1, 2017
Ratings: Ratings of Book: 3.67 of Total 3
Ratings of Narrator: 5 of Total 2
Genres: True Crime
Publisher's Summary:
James Phelps explores all the questions that we can only barely imagine the answers to about Australia's toughest jails. This is a brutal and honest account of life inside Australia's toughest jails, and all is not as you would expect. Do women rape each other? Do guards really trade 40-cent phone cards for...
2017-08-018h 00
Access Essential Full Audiobooks in Mystery, Thriller & Horror, True CrimeGreen is the New Black by James PhelpsPlease visit https://thebookvoice.com/podcasts/1/audiobook/311456 to listen full audiobooks. Title: Green is the New Black Author: James Phelps Narrator: Stan Pretty Format: Unabridged Audiobook Length: 8 hours 0 minutes Release date: August 1, 2017 Ratings: Ratings of Book: 3.67 of Total 3 Ratings of Narrator: 5 of Total 2 Genres: True Crime Publisher's Summary: James Phelps explores all the questions that we can only barely imagine the answers to about Australia's toughest jails. This is a brutal and honest account of life inside Australia's toughest jails, and all is not as you would expect. Do women rape each other? Do guards really trade 40-cent phone cards...
2017-08-0103 minAccess Essential Full Audiobooks in Mystery, Thriller & Horror, True CrimeGreen is the New Black by James PhelpsPlease visithttps://thebookvoice.com/podcasts/1/audiobook/311456to listen full audiobooks.
Title: Green is the New Black
Author: James Phelps
Narrator: Stan Pretty
Format: Unabridged Audiobook
Length: 8 hours 0 minutes
Release date: August 1, 2017
Ratings: Ratings of Book: 3.67 of Total 3
Ratings of Narrator: 5 of Total 2
Genres: True Crime
Publisher's Summary:
James Phelps explores all the questions that we can only barely imagine the answers to about Australia's toughest jails. This is a brutal and honest account of life inside Australia's toughest jails, and all is not as you would expect. Do women rape each other? Do guards really trade 40-cent phone cards for...
2017-08-018h 00
KEY5 Speaker Podcast103: Stan Phelps | Keynote Speaker and FacilitatorStan Phelps is a keynote speaker and workshop facilitator at PurpleGoldfish.com, an organization that inspires leaders to think differently about their most important stakeholders: customers and employees. He is the author of six books on customer experience and employee engagement. Stan Phelps went from marketing to writing about marketing and then into speaking. After his first book "What's your Purple Goldfish?" was written, he was approached to speak. He says about speakers and the importance of having a book: A book helps you stand out in a "sea of sameness". H...
2017-05-3116 min
Crack the Customer Code221: (Tip) The Wisdom of Your TeamAdam shares tips for leveraging the wisdom of your team as internal consultants to gain powerful customer-focused insights. Activate your internal consultants There’s no doubt that gaining the true outside-in perspective often means bringing in a consultant, but what if you can’t do that right now? What if you’re not sure where to start? Your team has more insight to share from the customer’s perspective than you may know, and they’ve got lots to tell you. Why not tap into the wisdom of your team to uncover common challenges...
2017-05-0204 min
Crack the Customer Code199: Graeme Newell, For Purpose CorporationsGraeme Newell, co-author of Red Goldfish, returns to share the secrets of building a brand following through social purpose. Building loyalty with social purpose Graeme Newell is back to talk about a growing trend with businesses today, which is getting involved with social purpose. Especially with millennials, companies are building a powerful affinity through charity groups and community efforts. Having a strong social purpose can be very powerful for building customer loyalty, shareholder value, and better relationships across the board. “[#Millennials] want to be with companies that match their own values and...
2017-03-1323 min
Discover the Best Audio Stories in Biography & Memoir, Law & PoliticsAustralia's Toughest Prisons: Inmates by James PhelpsPlease visit https://thebookvoice.com/podcasts/1/audiobook/311512 to listen full audiobooks. Title: Australia's Toughest Prisons: Inmates Author: James Phelps Narrator: Stan Pretty Format: Unabridged Audiobook Length: 7 hours 15 minutes Release date: December 1, 2016 Ratings: Ratings of Book: 3.8 of Total 5 Ratings of Narrator: 5 of Total 2 Genres: Law & Politics Publisher's Summary: Award-winning author and journalist James Phelps profiles Australia's most notorious criminals: these are true accounts of Australia's hardest inmates, in their own words. From Martin Bryant – perpetrator of our country's worst massacre at Port Arthur twenty years ago, to alleged hitman and undisputed hardman ‘Goldie,' feared by both prisoners and guards alike, Phel...
2016-12-0103 min
Discover the Best Audio Stories in Biography & Memoir, Law & PoliticsAustralia's Toughest Prisons: Inmates by James PhelpsPlease visithttps://thebookvoice.com/podcasts/1/audiobook/311512to listen full audiobooks.
Title: Australia's Toughest Prisons: Inmates
Author: James Phelps
Narrator: Stan Pretty
Format: Unabridged Audiobook
Length: 7 hours 15 minutes
Release date: December 1, 2016
Ratings: Ratings of Book: 3.8 of Total 5
Ratings of Narrator: 5 of Total 2
Genres: Law & Politics
Publisher's Summary:
Award-winning author and journalist James Phelps profiles Australia's most notorious criminals: these are true accounts of Australia's hardest inmates, in their own words. From Martin Bryant – perpetrator of our country's worst massacre at Port Arthur twenty years ago, to alleged hitman and undisputed hardman ‘Goldie,' feared by both prisoners and guards alike, Phelps trac...
2016-12-017h 15
Dive Into An Award-Winning Full Audiobook And Elevate Your Mindset.Australia's Most Murderous Prison by James PhelpsPlease visithttps://thebookvoice.com/podcasts/1/audiobook/311511to listen full audiobooks.
Title: Australia's Most Murderous Prison
Author: James Phelps
Narrator: Stan Pretty
Format: Unabridged Audiobook
Length: 6 hours 45 minutes
Release date: September 1, 2016
Ratings: Ratings of Book: 3.86 of Total 7
Ratings of Narrator: 4 of Total 1
Genres: Social Science
Publisher's Summary:
An unprecedented spate of murders in the 1990s earned Goulburn Jail the ominous name ‘The Killing Fields'. Inmates sentenced or transferred to the 130-year-old towering menace declared they had been given a death sentence. Serial killer Ivan Milat, the ‘Terror Five' militants who plotted attacks across Sydney in 2005, Brothers 4 Life founder Bassam Hamzy and gang...
2016-09-016h 45Discover Top Full Audiobooks in Non-Fiction, Social ScienceAustralia's Most Murderous Prison by James PhelpsPlease visithttps://thebookvoice.com/podcasts/1/audiobook/311511to listen full audiobooks.
Title: Australia's Most Murderous Prison
Author: James Phelps
Narrator: Stan Pretty
Format: Unabridged Audiobook
Length: 6 hours 45 minutes
Release date: September 1, 2016
Ratings: Ratings of Book: 3.86 of Total 7
Ratings of Narrator: 4 of Total 1
Genres: Social Science
Publisher's Summary:
An unprecedented spate of murders in the 1990s earned Goulburn Jail the ominous name ‘The Killing Fields'. Inmates sentenced or transferred to the 130-year-old towering menace declared they had been given a death sentence. Serial killer Ivan Milat, the ‘Terror Five' militants who plotted attacks across Sydney in 2005, Brothers 4 Life founder Bassam Hamzy and gang...
2016-09-016h 45
Crack the Customer Code108: Stan Phelps & Evan Carroll, Blue GoldfishToday’s guests discuss their new book, Blue Goldfish, and how companies can bridge the gap between people and technology in a world where human-to-human interaction is disappearing from the customer experience.
Solving the riddle of frictionless digital commerce
According to Gartner, 80% of B2B transactions will occur without human-to-human interaction by the year 2020. That’s a pretty big game-changer!
While technology is creating some amazing opportunities to personalize the B2B experience, many companies are lagging behind in their efforts to leverage this technology to create a frictionless experience. And customers don’t care...
2016-04-1423 min
Amazing Business RadioStan Phelps Discusses Customer Experience And The Power Of G.L.U.E.Shep Hyken speaks with Stan Phelps, author, experience architect, speaker, founder and Chief Measurement Officer of 9 Inch Marketing. They discuss the value of the customer experience and how some of the best companies exceed their customer’s expectations. Stan shares details and tips from his Goldfish anthology and his TEDx event “The Power of G.L.U.E.” If you value your customers and want to provide an amazing customer experience, this episode is for you! Learn more about your ad choices. Visit megaphone.fm/adchoices
2016-03-1437 min
Crack the Customer CodeEpisode 007: Communicating Internally, Stan Phelps, and The Audience Experience
In this episode…
Communicating internally and its effect on customers
Interview with Stan Phelps
The audience experience
Communicating Internally and its Effect on Customers
Jeannie discusses how an experience with a company she worked with made her realize that the way an organization communicates internally can affect the way an organization communicates externally to customers.
Listen in to hear Jeannie share three ways that will help people understand how they are communicating.
2015-01-0122 min
350 ThirdEpisode #59 - Stan Phelps - The Impact Of the Internet on MarketingStan Phelps, founder of 9 Inch Marketing, author of What's Your Green Goldfish and What's Your Purple Goldfish joins us on the show to talk about how the Internet is changing marketing, how TV marketing will evolve and argue with Anders about Amazon.
2013-08-2945 min
TalentCulture #WorkTrendsWorkforce Recognition and Employee Engagement#TChat Radio is all new on Tuesday, May 21, 2013, at 7:30 pm ET (4:30 pm PT). Doesn't everybody love their job? Unfortunately no. Too many are not happy, disengaged and feel they just aren't being recognized. At all. Major shifts in technology, social media and management strategy (or lack thereof) have drastically changed how we work, and not for the better. In fact, lost productivity of actively disengaged employees costs the US economy $370 billion annually according to Gallup research. But when employees are recoginized and rewarded, they are more engaged and emotionally connected to their work, sometimes upwards of four times more so tha...
2013-05-2230 min
The Small Business Radio Show#223 Jennifer Warawa, Mark Sanborn, Stan Phelps, Ed ReillyScheduled Guests: Jennifer Warawa of Sage talks about the pulse of what is going on with small business. Josh and Mara Opperman provides advice for start ups. Stan Phelps discusses is latest customer service book. Mark Sanborn, comes out with Fred 2.0 and Ed Reilly, President of the AMA shows us what really matters to leaders. Sponsored by Sage Software. Twitter Chat #SBRadio follows with Stan Phelps at 10 AM CT.Become a supporter of this podcast: https://www.spreaker.com/podcast/the-small-business-radio-show--3306444/support.Listen to all the episodes of The Small Business Radio Show at www.barrymoltz.co
2013-04-191h 00