Shows
The Steve Marchand PodcastE18: Christian Urrutia's "Fair Shake For All"Christian Urrutia is a Democratic candidate for Congress in New Hampshire's 1st district. It's an open seat, as current Rep. Chris Pappas (D-Manchester) is running for the U.S. Senate seat being vacated by retiring Senator Jeanne Shaheen. It's a competitive congressional seat (about D+2), and they don't come open often, so both sides of the aisle are engaged in sprawling primaries. Urrutia came on the show today to unveil his plan to address arguably Americans' biggest concern these days: Affordability. The plan is called "A Fair Shake for All", and it led to an hour-long conversation where I...
2025-12-191h 02
Reality Steve PodcastDWTS Dedication Night, What I've Heard About Golden Bachelor, HGTV Announces Their Bachelor Mansion Renovation Show Cast, DeAnna Pappas IG Story Yesterday, and Kat Stickler & John Mayer Sittin' in a Tree...(SPOILER) Your Daily Roundup covers DWTS Dedication Night has me rethinking a take from last week, what I’ve heard about the Golden Bachelor, HGTV announces their Bachelor mansion renovation show cast, DeAnna Pappas’ IG story yesterday, and Kat Stickler and John Mayer sittin’ in a tree…
Music written by Jimmer Podrasky (B'Jingo Songs/Machia Music/Bug Music BMI)
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2025-10-1526 minThe Steve Marchand PodcastE11: Sarah ChadzynskiSarah Chadzynski is an educator and non-profit leader who has spent a lot of the last few years working on the human impact of Russia's ongoing attack on Ukraine. She's now a candidate for the open congressional seat in New Hampshire's 1st district (being vacated by Democratic Rep. Chris Pappas, who is running for the U.S. Senate in 2026). I thought we'd spend more of this episode discussing the ongoing war in Ukraine, but Chadzynski quickly brought it back to what she sees as a broader attack on human rights and the rule of law in other...
2025-09-191h 10Reality Steve PodcastEp 459 - Interview with DeAnna Pappas(SPOILER) I begin by talking about what's on the Daily Roundup incl the BIP Reunion Unplugged and Kat & Dale on the Viall Files. Then DeAnna joins me (8:46) to discuss her new podcast, Famously Available, where we can follow her dating life, and then gets very open and honest about the last 6 months of her life after her arrest.
Music written by Jimmer Podrasky (B'Jingo Songs/Machia Music/Bug Music BMI)
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2025-09-041h 04The Steve Marchand PodcastE10: Heath HowardHeath Howard is the latest entrant in the Democratic primary to succeed Rep. Chris Pappas in New Hampshire First Congressional District. Howard, from Barrington, is in his second term in the New Hampshire House, representing a very purple district in Strafford County.He’s unusually young for a congressional candidate (he is 25), and for many voters, that may be an initial point of resistance. But with none of the seven candidates older than about 50, age may end up being less of a factor than usual. And Howard definitely tries to use it as a proxy for “change”.I...
2025-08-0953 minThe Steve Marchand PodcastE9: Christian UrrutiaChristian Urrutia is a Democratic candidate for New Hampshire's highly-competitive First Congressional District seat being vacated by Rep. Chris Pappas (who is seeking to replace the retiring Sen. Jeanne Shaheen in the US Senate in 2026).In what has become a crowded primary field, Urrutia is hoping to use a combination of an intriguing collection of life experiences (a successful attorney in private practice, a veteran, an appointee in President Biden's Department of Defense, a first-generation American, and currently an executive with AirBnB), a "progressive outsider " brand of policies to break through.
2025-07-301h 01The Steve Marchand PodcastE8: Carleigh BeriontOn the 4th of July, we have today's conversation with Carleigh Beriont, a Democratic candidate for Congress in New Hampshire's open seat in the 1st district. Beriont, who is a professional educator and the Vice Chairwoman of the Hampton Select Board, is an intriguing new talent in this race to succeed Democratic Congressman Chris Pappas, who is leaving the seat to run for the U.S. Senate seat opening up due to the retirement of Sen. Jeanne Shaheen. We discuss the likely ramifications of President Trump's "Big Beautiful Bill" set to become law today - including to health care...
2025-07-0455 min
From A to ZebraFrom A to Zebra Podcast S2:E12 Letter J - Judgement guest Steve ShawSummaryIn this episode of the From A to Zebra podcast, hosts Dana Pappas and Steve Shaw discuss the critical role of judgment in officiating, the importance of mentorship, and the impact of technology on the officiating process. Shaw shares insights from his extensive experience in college football officiating, emphasizing that judgment is a learned skill that develops over time. The conversation also touches on the challenges of replay technology and the need for fans to understand the complexities of officiating.Chapters00:00 The Importance of Judgment in Officiating04:25...
2025-06-1836 min
The Ripple Effect Podcast with Steve HarperWhy Emotional Intelligence and Servant Leadership Are the Future of WorkWhat if the best leaders aren't the ones who always have the answers, but the ones who know how to ask the right questions? Learn from the incredible Angela Pappas in this unforgettable episode of The Ripple Effect Podcast! This conversation will leave you rethinking everything you know about career growth, team building, and what real leadership looks like today. Angela's journey is anything but ordinary. From leading software developers in cold data centers to building high-performing teams at Tesla and Palo Alto Networks, she's seen firsthand how empathy, emotional intelligence (EQ), and vulnerability aren't...
2025-05-061h 13From A to ZebraFrom A to Zebra Podcast S1:E27 Letter Y - You guest Steve JavieSummaryIn this episode of the From A to Zebra podcast, host Dana Pappas and co-host Nata Acosta welcome Steve Javie, a legendary basketball referee. They discuss Javie's journey in officiating, the importance of accountability, mentorship, and self-motivation in the officiating community. Javie shares insights on controlling what you can, the significance of fundamentals, and the impact of social media on officiating. He emphasizes the need for education and elevation within the officiating community and reflects on the excitement of a career in sports officiating.Chapters00:00 The Journey of an...
2025-03-1944 minReality Steve PodcastGrant's Women Tell All, Did Anything Get Accomplished, Dina vs Carolina, the Unfortunate DeAnna Pappas Story That Broke Yesterday, & Jason Tartick News(SPOILER) Your Daily Roundup covers the Women Tell All, did anything get accomplished, Dina vs Carolina (and Carolina vs everyone as well), the unfortunate DeAnna Pappas story that broke yesterday, & Jason Tartick news. Music written by Jimmer Podrasky (B'Jingo Songs/Machia Music/Bug Music BMI)Ads: Factor Meals - 50% off your first box PLUS free shipping at https://factormeals.com/factorpodcast Promo Code: factorpodcast Learn more about your ad choices. Visit megaphone.fm/adchoices
2025-03-1130 min
Yannis Pappas HourWatching the 🇺🇸 Pie BakeYanni wonders whether the American worker will rise to the occasion and outperform factory and farm workers from less consumer-conditioned countries. How long will the economic squeeze be blamed on Biden? How long is Trump’s grace period for that? Is the goal to crash the economy in the short term to bring back factories and pay down the debt? Will Trump supporters go along with it? And finally, a critical look into Steve Bannon & Elon Musk. We don’t know what’s gonna happen, it’s got to play out, we are all just watching the American Pie bake.
2025-03-071h 01
Je vous demande de vous arrêter120 - JVDDVA AVEC CONSTANTIN PAPPASEpisode 120 - lundi 7 octobre 2024Cette nouvelle édition de JVDDVA s'ouvre et se termine avec Michel BLANC. En hommage, quelques répliques extraites de films et la chanson Le mec plus ultra. Notre invité de ce soir est Constantin PAPPAS. Profession : Comédien spécialisé dans le doublage.Vous l'avez forcément entendu si vous avez regardé la VF des films et/ou séries avec Steve CARELL (Max la Menace, Crazy Night, Crazy Stupid Love, The Office, The Morning Show, etc), Peter DINKLAGE (X-Men : Days of the future past, Cyrano, Hunger Gam...
2024-10-071h 27
Science of CXAmy Brown: Amplifying Healthcare Experiences with AIAmy Brown is the founder and CEO of Authenticx, a groundbreaking software platform that revolutionizes healthcare by analyzing and activating patients' voices at scale.
With a career spanning decades in the healthcare industry, Amy has been a tireless advocate for underserved populations and a leader in expanding healthcare coverage to thousands of Indiana residents.
Amy's journey in healthcare began with managing a contact center, where she witnessed firsthand the untapped potential of customer interactions as a source of valuable insights. Her experience managing the workforce taking in millions of conversations led her to found Authenticx i...
2024-05-0929 minScience of CXUnleashing High Performance and Maximizing Growth with Margie OlesonMargie Oleson is a renowned expert in team performance and organizational dynamics, specializing in helping teams achieve high levels of productivity and growth.
With a background in psychology and organizational development, Margie brings a unique blend of expertise in human behavior and business strategy.
Throughout her career, Margie has worked with numerous organizations across various industries, guiding them to optimize their teams' potential and create a culture of excellence.
Her approach emphasizes the importance of open communication, cross-functional alignment, and continuous learning to drive organizational success.
Margie is the founder of O...
2024-04-1747 min
Made In New England Interview SeriesOnline Safety Company Improves Your ExperienceEver been in some kind of online chat room, forum, or open mic situation and been frustrated by offensive, abusive language? The Team at Modulate is helping change the game for online communities. Modulate's story is an interesting one, especially when you consider that its leader, Mike Pappas, didn't originally intend to build a business in this field. Check it out and hear it for yourself!
2024-03-2922 minScience of CXPromotional Power Play: Crafting Brand Ambassadors with Swire HoSwire Ho is a seasoned expert in promotional marketing and customer experience strategies, known for his innovative approaches to enhancing brand visibility and engagement.
With a deep understanding of trade show dynamics and social media integration, Swire specializes in helping companies leverage promotional items to maximize their marketing impact.
As the founder of Garuda Promo & Branding Solutions, Swire has built a reputation for delivering customized promotional solutions tailored to each client's unique objectives and target audience.
He believes in the power of promotional products not only as tangible brand assets but also as to...
2024-03-2743 minScience of CXNavigating Knowledge Transfer with Greg DeVoreGreg DeVore is a seasoned expert in the field of knowledge transfer and customer experience. As the co-founder of ScreenSteps, a company dedicated to revolutionizing the way organizations share knowledge, Greg brings a wealth of experience and insights to the table.
With a background deeply rooted in understanding the intricacies of contact centers and customer support, Greg has played a pivotal role in developing the "Find and Follow" methodology.
This innovative approach focuses on systematizing processes and leveraging AI to bridge the gap between knowledge acquisition and application, particularly in the onboarding and launch processes.
2024-02-0731 min
Rangers Radio: A New York Rangers PodcastEpisode 13 - Positive Peter vs Debbie Downer feat Steve PappasAre the New York Rangers good? Legitimately nobody knows. The fellas were joined by Steve Pappas for a little back and forth as to whether we should all be positive or negative about this Rangers team so far this season.
2023-11-071h 13
Yannis Pappas HourJoke Gandhi: Hasan Minhaj & The Post-Truth Era | YP HourYanni has a lit cold opening but doesn’t get to any of that other news. This episode is all about Hasan Minhaj and his “emotional truths”…What can you do. Yanni is sick of personality fraud and he goes foaming. His tweet about a new era coming where we learn 70 percent of the people we love are frauds, seems to be prophetic. Finally, Yanni takes aim at the media for kid gloving Hasan while they torched Steve Ranizzisi. Yanni loved Hasan and is broken hearted! Not really, but why not! It’s his emotional truth! Where news meets pizza plat...
2023-09-221h 16
Gaming News Canada ShowCanadian Gaming Association head looks forward, and GeoComply looks into NFL Week 1Paul Burns, the president and CEO of the Canadian Gaming Association joined the latest episode of the Gaming News Canada Show some 24 hours after giving the latest update to the association’s growing membership. Not surprisingly, some of the conversation during the CGA’s virtual call involved the proposed standards to advertising in the gaming industry by the Alcohol and Gaming Commission of Ontario. Burns, who’ll be part of a discussion on regulated gaming in our home and native land beyond Ontario at next week’s SBC Summit Barcelona, also answered our questions on the leadership changes at the AGCO...
2023-09-151h 00Gaming News Canada ShowCapturing the buzz at SBC Summit North AmericaIn case you didn’t believe the tweets, LinkedIn posts and dispatches from other platforms that the Meadlowlands Exposition Center was buzzing this week at the SBC Summit, we present the proof in live audio form. The latest Gaming News Canada Show podcast presented by Osler, Hoskin & Harcourt LLP was an abbreviated edition of the rapid-fire variety. Over the fortysomething minutes, we had guests moving in and out of chairs in a corner of the SBC Sales Lounge (thanks to Bob McFarland and Sue Schneider for letting us set up shop there) as fast and fur...
2023-05-1233 minScience of CXDavid Fradin: Successfully Launching a New ProductDavid Fradin has trained thousands of managers throughout the world. He infuses his workshops with insights and experiences gained as a product leader at companies like Apple & HP.
He was classically trained as an HP Product Manager and was then recruited by Apple to bring the first hard disk drive on a PC to market. As a result of his leadership & management skills, Apple promoted David first to Apple Group Product Manager & later Business Unit Manager at the same organizational level at the same time as Steve Jobs.
Based upon his over five decades of ex...
2023-04-1229 minGaming News Canada ShowRogers Sportsnet to phase out SNBets and ‘twas a busy week for Canadian companies NorthStar Bets and GeoComplyJonah Sigel of YYZ Sports Media stepped outside a conference ballroom to speak about his exclusive report very early Thursday morning that Rogers Sportsnet is phasing out its SNBets betting focused content brand. Two Canadian country managers, Amanda Brewer of Kindred Group and Betano’s Kris Abbott, along with Mark Silver and Mike Day from Parleh Media Group, also passed along their thoughts on the work in progress that is making sports betting content accessible, understandable and entertaining for sports fans.John Pappas, the senior VP of government and public affairs for Vancouver-based GeoComply, then joined us fo...
2023-02-1756 min
The Cost of Not Paying AttentionEpisode 47: Improving Employee Experience To Level Up Customer Experience With Steve PappasAn effective business leader ensures the happiness of their team and constantly provides them with growth-oriented career opportunities. Outstanding employee experience leads to excellent customer experience, resulting in a rewarding organizational culture. Janine Hamner Holman sits down with Steve Pappas to dissect the intersection between employee and customer experiences, especially in today's landscape vastly changed by technology and the pandemic. Steve shares his five tenets of effective business leadership, how to own up to your mistakes, and the best way to swim a sea of uncertainty. GUEST: Steve Pappas | LinkedIn | Visit their Website: www.scienceofcx.com...
2022-11-1640 min
The Cost of Not Paying AttentionImproving Employee Experience To Level Up Customer Experience With Steve PappasAn effective business leader ensures the happiness of their team and constantly provides them with growth-oriented career opportunities. Outstanding employee experience leads to excellent customer experience, resulting in a rewarding organizational culture. Janine Hamner Holman sits down with Steve Pappas to dissect the intersection between employee and customer experiences, especially in today's landscape vastly changed by technology and the pandemic. Steve shares his five tenets of effective business leadership, how to own up to your mistakes, and the best way to swim a sea of uncertainty. GUEST: Steve Pappas | LinkedIn | Visit their Website: www.scienceofcx.com...
2022-11-1640 min
Live From My OfficePolitics Could Learn a Lot from from ChildrenWe teach children to behave. To do the right thing and admit when they're wrong... If only those we elect could rise to the level of a 1st grader!Hear a story of massive incompetence and hiding in Cook County politics from Treasurer Maria Pappas and David Hochberg on this new episode. SHOW NOTESListen to me on the radio weekday mornings from 5:30-9:00 on WLS AM 890, online, on your smart speaker, or on the TuneIn Radio App! Subscribe to Live From My Office on Apple Podcasts, Spotify, or wherever you get y...
2022-10-2552 min
Hosted28 - Steve Pappas from Science of CXIn this episode of Hosted, we've got Steve Pappas, Host of Science of CX. With 153 episodes under his belt, and another 40 that have already been recorded, Steve is no newbie to podcasting. He speaks on transitioning to live stream interviews because he likes the feel of the moment. Steve shares some of his insights as a podcaster and tells us how he captivates his listeners to keep them coming back for more.
2022-10-0552 min
Disruptors$1.2MM+ Revenue by Driving for Dollars Virtually
Real Estate Disruptors Podcast subscriber Anthony Pappas talks about land wholesaling, sales training, mentorship, and leadership and their significance in reaching $1.2MM+ gross revenue by driving for dollars virtually.
Video replay of my interview with Anthony Pappas on Driving for Dollars Virtually.
$1.2MM+ Revenue by Driving for Dollars Virtually
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2022-05-061h 00
Podcast Archives – Real Estate Disruptors$1.2MM+ Revenue by Driving for Dollars Virtually
Real Estate Disruptors Podcast subscriber Anthony Pappas talks about land wholesaling, sales training, mentorship, and leadership and their significance in reaching $1.2MM+ gross revenue by driving for dollars virtually.
Video replay of my interview with Anthony Pappas on Driving for Dollars Virtually.
$1.2MM+ Revenue by Driving for Dollars Virtually
Subscribe to Our YouTube Channel
Share this with someone who would value this information.
👉 for more excellent free content!
Get Connected https://tap.bio/@stevetrang
Join our Discord: https://discord.gg/EqhThZ8t
2022-05-0600 min
Origin of SpeakciesEp. 146 - Interviews with Yannis Pappas and Mike Boudet from Sword and ScaleThis week's episode features interviews from a pair of our favorite guests. From Ep. 116 True Crime, Scott and Steve chat with the creator and host of Sword and Scale, Mike Boudet. Mike chats about the inception of Sword and Scale, some of the controversies surrounding him and the show, and why we should be paying closer attention to Don Johnson. From Ep. 119 Cynicism, comedian Yannis Pappas and the guys have a lively discussion about many things including how Yannis' time as a social worker impacted his outlook on life and relationship with cynicism, the state of the media, an...
2022-05-031h 52
Steve Hayes; " The Voices of your Life!"Steve Hayes talks with multi-media star McKenzie PhillipsIt sems like we've known her for all of her life. It's true because McKenzie Phillips has been there
in almost every genre of the entertainment business we can remember. From playing Carol in the
movie classic "American Graffiti" to TV's rebellious Julie on "One Day at a Time," McKenzie Phillips
also took over her mom's role singing with The Mammas and Pappas. She is truly a gifted talent with
lots to talk about.
2021-11-2816 minOrigin of SpeakciesEp. 119 - Cynicism with Special Guest Yannis PappasOrigin of Speakcies is back for Season 5! Scott and Steve are joined by comedian Yannis Pappas to discuss the term "Cynicism." But first, Steve gives the history of the term and introduces a fascinating historical character associated with the term who you'd never want to meet in person. Next Yannis Pappas and the guys have a lively discussion about many things including how Yannis' time as a social worker impacted his outlook on life and relationship with cynicism, the state of the media, and the likely relationship between Genghis Khan and Steve's ancestors. Speakcies Supporters ge...
2021-09-141h 23
The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CXAgile Customer Experience with Steve PappasToday we’re going to talk about adaptability and agility in Customer Experience, and how CX is a shared responsibility within an organization. To help me discuss this topic, I’d like to welcome Steve Pappas, Head of US & CMO at Panviva and Host of the Podcast at ScienceOfCX.com. Learn more about your ad choices. Visit megaphone.fm/adchoices
2021-06-2929 minThe Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CXAgile Customer Experience with Steve PappasToday we’re going to talk about adaptability and agility in Customer Experience, and how CX is a shared responsibility within an organization. To help me discuss this topic, I’d like to welcome Steve Pappas, Head of US & CMO at Panviva and Host of the Podcast at ScienceOfCX.com. Learn more about your ad choices. Visit megaphone.fm/adchoices
2021-06-2929 minScience of CXJeff Tobe: Coloring Outside the Lines: Creating a NEW CX ExperiencePlease join Steve in the Studio as Jeff Tobe drops by to talk about Coloring Outside the Lines to Create a New CX.
Episode Sketchnote:
Certified Speaking Professional Jeff Tobe’s credentials are impressive. Insider Magazine dubbed him “The Guru of Creativity” and readers of Convention & Meetings Magazine chose him as one of the top 15 speakers in North America. He is a creativity and customer experience expert, professional speaker, and bestselling author who works with companies and organizations who want to increase their bottom line by changing their customer experience and retaining great talent. Tobe founde...
2021-06-0931 minScience of CXHow Does the Gig Economy Create Great Experiences w/Greg KihlströmOn this Episode # 53, Steve is joined by Greg Kihlstrom, Co-Founder and Co-CEO of www.careergig.com, a Freelance Platform that brings people together. Their reputation and matching platform helps both companies and freelancers find each other, saving time to focus on creating great work together. CareerGig is the platform both freelancers and companies rely on for the assurance, reliability and sense of community needed in the growing gig economy. Greg is also the author of the book The Agile Workforce.
To get in touch with Greg:
(Company: The Agile World)
(Twitter)
2021-06-0136 min
Tales from the Flipside: Comics, Collectibles and Pop CultureDeal or Flipside | Modern Comic Book Speculation Roundtable | 05-22-21The best minds in the modern comic game share their insights on Modern Playbook. It is the premiere YouTube show for discussion of comic book culture and collecting. Each week we discuss trends in the market, key books, top ten lists, new comics, back issues, and MCU films and TV shows among other factors in the market. We do not limit our discussion to modern, copper, bronze, silver or golden age comics, but include discussions regarding original art, trading cards and toys. We also discuss cleaning, pressing, third-party grading and restoration detection with a focus on helping collectors improve the...
2021-05-2554 minTales from the Flipside: Comics, Collectibles and Pop CultureTalesfromtheDarkside Star Wars Weekly Recap Comics Bad BatchWeekly recap of star wars comic news including comics everyone is overlooking, Jedi Johnson and Solowookie entertain us with Star Wars Dad Jokes. The Darkside crew dives into the Bad Batch episode 3 "Replacements". Steve Horn returns could there be more to Giveaway , and the crew play everyone's favorite new Star Wars game Odds or Trap. Every week The Dark Side Kliq comes together to talk mainly about Star Wars comics but don’t be surprised to hear about Star Wars action figure/toys, merchandise, events, movie/tv reviews, and whatever rabbit hole the crew of Marco, SoloWookie, Leaky Trooper Jedi...
2021-05-241h 27Science of CXAlicia Butler Pierre: Business Operations Were Never Really Sexy...Until NowToday, Steve uncovers some of the missing links in business operations. Steve's guest is Alicia Butler-Pierre, CEO of Equilibria, Inc.
Check out the Sketchnote of this episode with Alicia.
Alicia's Bio:
Alicia Butler Pierre is the founder and CEO of Equilibria, Inc., a 15-year-old operations management firm. She specializes in increasing bandwidth for fast-growing organizations via business infrastructure. Alicia has a B.S. in Chemical Engineering from Louisiana State University, an MBA from Tulane University, and a Lean Six Sigma Black Belt certification. Combined, her content has over three-quarters of a million views...
2021-05-2141 minTales from the Flipside: Comics, Collectibles and Pop CultureDeal or Flipside | Modern Comic Book Speculation Roundtable | 05-13-21The best minds in the modern comic game share their insights on Modern Playbook. It is the premiere YouTube show for discussion of comic book culture and collecting. Each week we discuss trends in the market, key books, top ten lists, new comics, back issues, and MCU films and TV shows among other factors in the market. We do not limit our discussion to modern, copper, bronze, silver or golden age comics, but include discussions regarding original art, trading cards and toys. We also discuss cleaning, pressing, third-party grading and restoration detection with a focus on helping collectors improve the...
2021-05-141h 04Tales from the Flipside: Comics, Collectibles and Pop CultureTalesfromtheDarkside | Star wars Comic news Recap: Giveaway, Unboxing, Comic, Toy May 4th Pick ups and more....Recap of star wars comic news including Pride covers, Jedi Johnson makes his return and shows off some goodies from his travels. The Darkside crew dives into the Bad Batch episode 2 "cut & run". Steve Horn joins for a unboxing and Giveaway, and the crew play everyone's favorite new Star Wars game Odds or Trap. Every week The Dark Side Kliq comes together to talk mainly about Star Wars comics but don’t be surprised to hear about Star Wars action figure/toys, merchandise, events, movie/tv reviews, and whatever rabbit hole the crew of Marco, SoloWookie, Leaky Trooper Jedi Joh...
2021-05-141h 51Tales from the Flipside: Comics, Collectibles and Pop CultureDeal or Flipside | Modern Playbook Roundtable | 05-08-21The best minds in the modern comic game share their insights on Modern Playbook. It is the premiere YouTube show for discussion of comic book culture and collecting. Each week we discuss trends in the market, key books, top ten lists, new comics, back issues, and MCU films and TV shows among other factors in the market. We do not limit our discussion to modern, copper, bronze, silver or golden age comics, but include discussions regarding original art, trading cards and toys. We also discuss cleaning, pressing, third-party grading and restoration detection with a focus on helping collectors improve the...
2021-05-1446 minTales from the Flipside: Comics, Collectibles and Pop CultureDeal or Flipside | Modern Comic Book Speculation Roundtable | 04-29-2021The best minds in the modern comic game share their insights on Modern Playbook. It is the premiere YouTube show for discussion of comic book culture and collecting. Each week we discuss trends in the market, key books, top ten lists, new comics, back issues, and MCU films and TV shows among other factors in the market. We do not limit our discussion to modern, copper, bronze, silver or golden age comics, but include discussions regarding original art, trading cards and toys. We also discuss cleaning, pressing, third-party grading and restoration detection with a focus on helping collectors improve the...
2021-05-041h 00Tales from the Flipside: Comics, Collectibles and Pop CultureDeal or Flipside | Modern Comic Book Speculation Roundtable | 04-22-2021The best minds in the modern comic game share their insights on Modern Playbook. It is the premiere YouTube show for discussion of comic book culture and collecting. Each week we discuss trends in the market, key books, top ten lists, new comics, back issues, and MCU films and TV shows among other factors in the market. We do not limit our discussion to modern, copper, bronze, silver or golden age comics, but include discussions regarding original art, trading cards and toys. We also discuss cleaning, pressing, third-party grading and restoration detection with a focus on helping collectors improve the...
2021-04-2958 min
GNAT-TVPress Pass Podcast 04.07.21 – Guests, Anne Wallace Allen, Steve PappasAnne Wallace Allen, Writer, Seven Days, and Steve Pappas, Executive Editor, Rutland Herald and Barre Times Argus, join us to discuss regional headlines. Podcast produced by Mark Moffett. Seven (mkmA9) by Mark Moffett (c) copyright 2016.
2021-04-0827 minTales from the Flipside: Comics, Collectibles and Pop CultureSteve Skroce talking Post Americana, The Matrix, & Sex Dolls? - 3CMSteve Skroce sits down with CBSI's 3 Comic Monte crew to talk comics and comic writers who are better known for their other careers (the Wachowski sisters). He talks about The Matrix, his latest series Post Americana, and how much he appreciates Dave Stewart his colorist. Catch the full write up on www.comicbookinvest.com Please like and subscribe to see all the awesome interviews we have going at CBSI. Let us know if there is another artist or writer you would like us to reach out to. #CBSI #matrix #steveskroce Check out some awesome books and hang around for a ch...
2021-01-1344 minTales from the Flipside: Comics, Collectibles and Pop CultureStar Wars 1 Marvel Comics 1977 Foreign Cover Set Howard Chaykin - CBSI Global Comic SafariIn this foreign comic book spotlight video we discuss six of the international editions of the Star Wars 1 by Marvel Comics published in 1977 with classic Howard Chaykin art. Star Wars 1 has been published in over 20 foreign countries some with multiple editions. Join the Foreign Comic Safari crew for Episode one of this amazing cover set. A check out http://swcomiccollector.blogspot.com/ For the most in-depth look at foreign Star Wars comic information. This Video also contains the winner announcement for the Russian Amazing Fantasy 15 and Hulk 181 give away provided by Steve @interglobalcomics Jon Z is a member of the Tales f...
2020-11-2455 minTales from the Flipside: Comics, Collectibles and Pop CultureSteve Borock introducing the CBCS census on Weekend Update with Nico!Comic Book Strategic Investment: Steve Borock discusses the CBCS census #1 CBCS Founder Steve Borock sits down to talk all things comics and comic books with CBSI's Nico. CBCS New Population Report
2020-11-241h 41Science of CX2020: The Year our Music Stopped - Part 3 with Gary Witt of the Pabst Theater GroupIn the 3rd and final part in this special series, Steve sits down with Gary Witt, the CEO of the Pabst Theater Group in Milwaukee Wisconsin. Steve and Gary, speak about how it has been to have shut down all of his venues for so long and how live entertainment goes so far beyond just entertainment for a city. It is the heart and soul of a city and greatly contributes to a city's financial economy.
Gary's Bio:
Arriving in Milwaukee via Chicago in 2002, Gary Witt is the CEO of the Pabst Theater Group, a...
2020-10-2044 minScience of CXBreaking CX Barriers at an Integrated Software Suite with Emily Sloan Pace Ph.D.In this episode of ScienceOfCX Steve catches up with the ever busy Professor in Residence at ZOHO Corporation, Emily Sloan Pace Ph.D. Emily divulges some of the keys to CX Success in a software company as large and global as Zoho yet very customer-focused.
2020-10-0929 minScience of CXCreating Customer Memory Impressions with Jeanne BlissIn this episode of #ScienceofCX, Steve and Angela caught up with the very busy Jeanne Bliss of Customer Bliss and had a wonderful conversation about her views on Customer Experience. Jeanne is known as the Godmother of CX, so it was fitting to dig deep into her thoughts and expertise in this knowledge-filled episode.
Link to Amazon for Jeanne's Books:
Chief Customer Officer
Chief Customer Officer 2.0
Would you Do That to Your Mother
I love You More Than my Dog
Jeanne's Twitter
2020-09-2535 minScience of CXTurning Your Hobby Into a High-Growth Business with Mike RosaIn this episode of Science of CX, Steve and Angela speak to Mike Rosa, owner of Anabolic Aliens an online Fitness Empire. Mike discloses many of the tools and techniques he used from Social media to a massive youtube channel to build his company, app called Exerprise and line of products.
For More Info:
Mike's Instagram Anabolic Aliens
Mike's Twitter Anabolic Aliens
Mike's Email: mike@anabolicaliens.com
2020-09-1840 minScience of CXWill Your Company Transform to a Digital First One in 2021, with Kash KompellaSteve sits down with Kash Kompella, CEO of RPA.ai, advising some of the biggest companies around the world in AI, Investments and M&A Advisor and author of Practical Artificial Intelligence. Our conversation covered many aspects of AI and CX that can help each listener today.
For more info:
http://amazon.com/author/kashyap
https://twitter.com/kashyapkompella?lang=en
https://twitter.com/rpa2ai
2020-09-1638 minScience of CXEngage, Surprise and Delight your Customers with a Handwrytten Card with David WachsHave you ever thought about the personal touch we have lost in communicating with our clients and suppliers? In the future, let's take a lesson from the past and really "WOW" our customers, by using a Handrwrytten note instead of an email. Steve sits down with David Wachs, Handwrytten's Founder and CEO to discuss how his subscribers can make their customers and suppliers feel very special. Try the service out.
For more info:
Twitter: @davidbwachs
https://www.facebook.com/handwrytten
https://twitter.com/handwrytten (@handwrytten)
https://www.linkedin.com/c...
2020-09-1137 minScience of CXUnleashing New Radical Growth for Your Company with Tom ShapiroSteve and Angela sit down with Tom Shapiro, CEO of Stratabeat and Author of 'Rethink Your Marketing', to discuss the qualities of the most winning companies today. The Biggest, the Boldest and the most Decisive Companies have the most wins! Listen in to the conversation and grab the golden nuggets Tom shares.
Tom Shapiro
2020-09-0941 minScience of CXUncover a Secret Weapon to boost your CX Strategy with Ivor PlecasIn this episode, Steve uncovers a little known secret weapon to include in your CX arsenal. Ivor Plecas of Kingdom Noel dive into aspects of the Customer Journey many have overlooked. We discuss the sociological aspects of influences and behavior. Listen in to learn more.
2020-09-0434 minScience of CXInjecting Creativity into The Customer Journey with Nir BashanIn this episode, Steve talks to Nir Bashan, Author of Creator Mindset, about how to add a more creative dimension into every moment of the customer journey. He describes why we need to think more creatively more today than ever before.
2020-09-0431 minScience of CXUse Improv to Brainstorm Innovation in Your Employees for Better CX with Jordan HirschIn this episode, Steve and Jordan break down how you can use improv techniques and training exercises to create better employee and customer experiences. Try the "Yes And" Game with your team and see some great results today.
2020-09-0241 minScience of CXCX, Listening Paths, Motivators & Gaming Experiences with Nate BrownIn this episode, Steve discusses with Nate the value, the ROI, the motivators and gaming experiences.
2020-08-2632 minScience of CXDigital Experience Management and Analysis with Avi MashIn this episode, Steve discusses how to ensure better digital experiences for your prospects and customers with Avi Mash of Content Square, A Digital Experience Management technology company.
2020-08-2129 minScience of CXThe Keys to Writing Great Personas for CX with Ardath AlbeeIn this new episode, Steve and Angela discuss all of the aspects of researching and developing better personas for your CX Initiatives.
2020-08-1937 minScience of CXDetermining the Killer Metrics for Your CX Initiative with Jim TincherIn this episode, Steve Pappas talks to Jim Tincher about what metrics we and management should be caring about for every CX Initiative.
2020-08-1433 minScience of CXShow Don’t Tell Your Customers Incredible Value with Brenden KumarasamySteve and Brenden detail how innovation drives customer-centricity and discuss the importance of knowing and communicating with your customers, so that you can stand out against the rest. With customers becoming more informed than ever before, being average doesn’t make it anymore.
2020-08-1232 minScience of CXThe Intersection of Sales, Marketing and CX with Brandon TiddIn this episode, Steve Pappas and BrandonTidd discuss where Sales, Marketing and CX meet in a "hub" around the Customer.
2020-08-0729 minScience of CXEmployees are the Customers of Change with Steve SalisburyIn this episode, Steve Pappas discusses with Steve Salisbury, how to look to your employees to foster positive change around CX, how to enagege the resistors and create Active Leadership Models in your business.
2020-08-0526 minScience of CXContact Center in Crisis: The New Pivot on the Conferences Pre-COVIDIn this Special Edition Episode, Steve talks with Valerie McSorley, a 25 year veteran event organizer in the Contact Center and CX Space. They discuss the need for a wholesale pivot from the pre-COVID conferences to something unique online that gives folks a sharing, networking and learning platform to help move forward.
2020-08-0324 minScience of CXCustomer Journey Orchestration with Mark Smith of KitewheelSteve interviews, Mark Smith, Ph.D, President of Kitewheel, a Boston-based Customer Journey Orchestration Hub for managing customer journeys across all business channels.
2020-07-3138 minScience of CXThe Celebrity Guest Experience with Jill RaffSteve's guest today is Jill Raff, as she dscusses how she began understanding Ray Kroc's CX approach when her Dad bought a McDonalds franchise. She has evolved that methodology throughout her career as she speaks and does workshops/training in The Celebrity Guest Experience.
2020-07-2935 minScience of CXDesigning a Customer-Centric Culture with Annette FranzThis week Steve and Angela welcome CX thought leader, coach, keynote speaker, and author Annette Franz, to talk about designing a customer-centric culture.
2020-07-2435 minScience of CXTraining Agents to Write Great Customer Content with Leslie O'FlahavanThis week Steve talks with Leslie O'Flahavan, owner of consulting company E-WRITE, about training our customer service reps to be great writers.
2020-07-2237 minScience of CXJourney Mapping the Customer Experience with Dennis GershowitzThis week Steve talks with Dennis Gershowitz, Principal of DG Associates, about journey mapping the customer experience.
2020-07-1730 minScience of CXWalking the Guest Path with Bradly SaxOn this episode Steve welcomes Bradly Sax, director of customer experience and operational excellence practices for Delaware North, about walking the guest path.
2020-07-1528 minScience of CXTransparent Service in the Hospitality Industry with Derrick RiccaThis week Steve and Angela talk with Derrick Ricca, a 25-year veteran of the hospitality industry, about providing transparent service to customers.
2020-07-1034 minScience of CXFinding the Voice of the Customer with Colin CrowleyIn this episode of the Steve & Angela talk with Colin Crowley, award-winning playwright & VP of Customer Experience at Freshly, about finding the voice of the customer.
2020-07-0840 minScience of CXAutomation Meets Customer Service with Jim SinurThis week Steve talks with Jim Sinur, independent thought-leader and CEO of Flueresque, about how automation and new technologies can play a role in improving customer service.
2020-07-0332 minScience of CXCustomer Listening and Research Intelligence with Martha BrookeSteve welcomes Martha Brooke, founder of Interaction Metrics & Certified Customer Experience Professional, for a deep dive into customer listening and research intelligence.
2020-07-0130 minScience of CXCreating a Seamless CX Across All Channels with Bill AlbertThis week Steve & Angela welcome UX research pioneer and Bentley University User Experience Center Executive Director Bill Albert to discuss improving CX and usability across all channels.
2020-06-2633 minScience of CXReimagining the Healthcare Industry with Tom KoulopoulosThis week Steve & Angela welcome renowned author, futurist, and speaker Tom Koulopoulos to the Science of CX to talk about reimagining our healthcare industry.
Learn more about Tom at http://tkspeaks.com/
2020-06-2441 minScience of CXBeating Consumer Expectations as the Country ReopensAs the country prepares to reopen, Angela and Steve look at new consumer expectations and how businesses can use good CX practices to exceed them.
2020-06-1032 minScience of CXExploring Panviva's New CX Influencers eBookIn this week's episode Steve gives an overview of Panviva's latest eBook 'Build a Better CX', showcasing some of the top CX influencers in the industry.
2020-06-0316 minScience of CXThe Curbside Take-Out Experience and the Disruption of the Food Service IndustryThis week Steve and Angela discuss the disruption of the food service industry and examine some ways local businesses have been handling the curbside customer experience.
2020-05-2725 minScience of CXManaging a Remote Work Force with Our New Co-Host Angela SimpsonThis week Steve welcomes our new co-host Angela Simpson and her 25+ years of healthcare experience to the Science of CX. In their first episode together, they discuss tips for managing a productive remote workforce.
2020-05-2034 minScience of CXGamifying Engagement in Remote Teams with Luke JamiesonThis week Steve interviews Luke Jamieson of Playfulli to talk about how we can use gamification and microlearning to engage teams while working remotely.
2020-05-0819 minScience of CXEmployee Experience is Embedded into CXIn this episode Steve addresses the alarming statistic that only 53% of employees feel engaged at work, and also gives a few helpful tips for how your organization can improve employee engagement with great CX.
2020-04-2911 minScience of CXHealthcare Adapting in the Age of COVID-19: Physical Therapy with Dr. Brett AshenfelterIn a new series investigating how COVID-19 is changing the healthcare landscape, Steve talks with NH-based physical therapist Dr. Brett Ashenfelter.
2020-04-2420 minScience of CXCX Strategy Tips During COVID-19Steve shares some important Customer Experience strategies for maintaining your customer experience during the COVID-19 epidemic.
2020-04-0108 minScience of CXCan CX Truly Be a Competitive Advantage?In this episode Steve discusses how to turn CX into a competitive advantage by being memorable and remarkable.
2020-03-2510 minScience of CXHow to Identify CX LeaksIn this episode Steve helps you identify some common CX pitfalls in the customer buying process, and how to avoid them.
You can view the infographic referenced in this podcast here: https://marketing.panviva.com/acton/media/1856/getting-into-the-mind-of-your-customer
2020-03-1114 minScience of CX7 Steps to Superior CXIn this episode Steve explains 7 practical steps to elevating your company's customer experience.
2020-02-1223 min
Science of CXCX is Not Customer ServiceIn the premiere episode of The Science of CX, Steve defines the difference between customer service and customer experience.
2020-02-0416 min
Back 2 You! on Radio MisfitsBack 2 You – Debra Pappas, Talent AgentHoward Sudberry and Steve Baskerville are joined by Debra Pappas, one of the top talent agents, who help actors land roles in feature films and the many TV shows done in Chicago like Chi Fire, Med, and PD. (Ep20)
2019-10-221h 01
The Mac & Main ShowFOOTBALL! (Feat. Steve Pappas) 2:3The NFL is well underway as week 3 brought us SIX(!) first time Quarterbacks. Steven Pappas of WQAQ's Dump and Change joins Jack and Steve to talk NFL and College Football, and what to expect from these 6 QB's for the rest of the year.
2019-09-241h 00
Family MattersHave We Been Doing Family Ministry Wrong?Fr. Alex Goussetis talks with Steve Christoforou, well known leader in youth ministry, about how to better minister to youth and families in the Church.
2019-03-3100 minFamily MattersHave We Been Doing Family Ministry Wrong?Fr. Alex Goussetis talks with Steve Christoforou, well known leader in youth ministry, about how to better minister to youth and families in the Church.
2019-03-3100 min
Storybeat with Steve CudenTed PappasTed Pappas was Pittsburgh Public Theater’s leader for 18 years and was closely associated with the company as a director for 25 years. Ted has returned to The Public as a guest artist to direct A Doll’s House, Part 2 by Lucas Hnath. Acknowledged for his tremendous versatility, Ted has worked On and Off-Broadway, directed a hip-hop concert that galvanized the Cannes Film Festival, produced and directed a Las Vegas extravaganza, choreographed a musical for famed director Harold Prince, directed at New York City Opera under the leadership of Beverly Sills, and served as choreographer of NBC’s Saturday Night Live.
2019-02-281h 06
The Workspace PodcastEpisode 19 - Stephen Pappas, SVP/CMO of PanvivaSteve and I had a great discussion on how you and your employees can put in place simple to use strategies and tactics for providing customers with the best possible customer experience.
Guest:
Steve Pappas | SVP/CMO
spappas@panviva.com
2019-01-3044 min
Startup Life Show with Ande LyonsWhy Customer Experience is the BEST Strategy for Scaling Your StartupPlease meet Customer Experience expert, Steve Pappas! On this episode you'll learn:•Why Steve had no choice but to become an entrepreneur!•The origins of Customer Experience•The difference between Customer Service and Customer Experience•How today’s companies are staying competitive using Customer Experience•How to differentiate your product/service to the level of being so memorable the customer will have no problem in recommending you to everyone they know!•Advice for founders who choke when it comes to “selling” their product/service – how to embrace the hustle hurdle!•Why building your Trusted Advisor r...
2019-01-1844 min
Bacon and Eggs: A Movie Lover's PodcastSolo: A Star Wars Story (2018) Featuring Steven Pappas of Is This Adulting?Our guest this week is Steve Pappas of Is This Adulting?
@isthis_adulting
https://www.podbean.com/media/share/dir-zamj8-40c4596
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2018-05-311h 30
Growth On The Go - Presented by RACMSteve Murray and Leif Rosseland: Advances in Technology for Real EstateLeif Rosseland, Chair of the Broker/Owner Task Force interviews Steve Murray, Editor and President of Real Trends, the Trusted Source for news, analysis, and information for the residential brokerage industry since 1987. Listen to Steve as he discusses some exciting advances in technology coming to the industry, real estate teams, the housing shortage and his view on the real estate agent of the future.
2017-09-2900 min