Shows
Practical UX: Methods, Research, and Design ThinkingInterviewing Users, Evolving UX — with Steve PortigalPractical UX kicks off with Steve Portigal, author of Interviewing Users (2nd ed.). We dig into why solid research sometimes says “don’t ship,” how the practice has matured (ops, leadership, insourcing), and why there’s no one “right way”—just better questions, synthesis, and confidence. Plus, Steve’s take on the future of research and a reminder to listen to ourselves. Follow and subscribe for more practitioner-level UX insights.Buy Interviewing Users: How to Uncover Compelling Insights (second edition): https://rosenfeldmedia.com/books/interviewing-users-second-edition/Formally: The UX Usability Podcast
2025-10-1546 min
Dollars to DonutsAnnouncing “Off the Path with Sam and Steve”Sam Ladner and I have a new podcast, called Off the Path with Sam and Steve. It’s a limited series, where we talk about what a research career looks like, even when it goes “off the path.” Our first three episodes are live.
Show Links
Off the Path with Sam and Steve on Apple Podcasts
Off the Path with Sam and Steve on YouTube
Off the Path with Sam and Steve on Spotify
Episode 1: The Good Enough Career (Apple)
Episode 1: The Good Enough Career (YouTube)
Episode 1: The Good Enough Career (Spotify)
Episode 2: What Do You Do Whe...
2025-10-1008 min
The UX Consultants LoungeSteve Portigal and Justin Dauer - Solo, Together: How Two Independent UX Consultants are CollaboratingIn this episode, Kyle sits down with two UX industry veterans who are trying something new: Steve Portigal and Justin Dauer have announced a unique collaboration that allows them to work together while maintaining their independent practices.Steve Portigal has been running Portigal Consulting for over two decades, is the author of "Interviewing Users" and "Doorbells, Danger and Dead Batteries," and is a familiar face at conferences worldwide. Justin Dauer is the founder of Anomali by Design, author of "Creative Culture" and "In Fulfillment," and focuses on design leadership and building healthy creative environments.We...
2025-08-111h 18
Design DowntimeSteve Portigal Loves Creative WritingHere comes the literary trope of the “interview podcast”, when Steve Portigal joins us to talk about his journey into creative writing. Known for his non-fiction books on user research, he shares how he discovered a passion for writing fiction during the pandemic when he hit a personal wall, and enrolled in a creative writing course. Steve talks about balancing clarity with ambiguity, learning that not every reader needs to understand every reference, and his exploration of different writing styles and formats, from short stories about eccentric small-town characters to linked short stories about alien invasions.Gu...
2025-04-2429 minDollars to Donuts53. Remembering Tomer SharonTomer Sharon passed away last week. I’m reposting his appearance on Dollars to Donuts from 2019.
Show Links
Episode transcript
Episode (and show links) from 2019
From LinkedIn, announcement of Tomer’s passing The post 53. Remembering Tomer Sharon first appeared on Portigal Consulting.
2025-03-241h 03
The Product ManagerHow to Use UX Research to Delight Your Users (with Laura Klein, Steve Portigal, and Thomas Stokes)Not to get all "check your privileges" on you, but if your organization has an in-house research team, or works with a research firm, or even has just one UXR on staff, you gotta count yourself lucky. According to the 2024 State of Research Report by User Interviews, for every one dedicated researcher, there are five PWDRs—that stands for 'people who do research'. So by my math, that means that there's a 1 in 6 chance that one of those PWDRs is you. So if you do identify as a PWDR, you're likely in a situation where you're doing the...
2025-02-1145 min
UXLx TalksDiscover and act on insights about people with Steve PortigalSome of the most effective ways of understanding what customers want or need – going out and talking to them – are surprisingly indirect. Insights produced by these methods impact two facets of innovation: first as information that informs the development of new products and services, and second as catalysts for internal change. Steve discusses methods for exploring both solutions and needs and explores how an understanding of culture (yours and your customers) can drive design and innovation.
2024-12-1132 min
Der UX und Usability PodcastDie dunkle Seite von UX: KI, Zukunft von Personas + Interview mit Veronika Langner zu UX & EthikIn dieser Episode des UX und Usability Podcasts geht es um ethische Herausforderungen und Zukunftstrends im UX-Design. Die sich verändernde Rolle von Personas im Zeitalter der KI wird diskutiert, sowie die Frage, wie KI die Personalisierung und Nutzererfahrung transformieren kann. In einem inspirierenden Interview spricht UX-Designerin Veronika Langner über ihre Leitprinzipien für ethisches Design, den Einsatz von Dark Patterns und ihre vier Kernprinzipien, um ethische Entscheidungen im UX-Prozess zu fördern. Abschließend gibt Klaus Gronau, UX-Designer bei Siemens, Einblicke in den Umgang mit Dark Patterns und betont die Wichtigkeit, das Vertrauen der Nutzer zu bewahren.
Zeitstempel:
[00:00:00] Begrüßung und...
2024-11-121h 10
Insights UnlockedMastering UX research: from analysis to actionable insights with Steve PortigalEpisode web page-----------------------Rate Insights Unlocked and write a reviewIf you appreciate Insights Unlocked, please give it a rating and a review.Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click on a star rating. Scroll down past the highlighted review and click on "Write a Review." You'll make my day.-----------------------Show NotesIn this episode of Insights Unlocked, we sit down with Steve...
2024-11-0446 minDollars to DonutsInterviewing Users anniversary and new audiobook!It’s the first anniversary of the second edition of Interviewing Users, and it’s now available as an audiobook. Listen to this episode for a sample.
Show Links
2024-10-2131 min
An Hour of Innovation with Vit LyoshinUser Research in Product Development | Steve Portigal | #27Steve Portigal, a user research consultant, trainer, and author, discusses user research challenges, techniques, and trends.
For over 20 years, Steve has worked with organizations to help them gain insights into their users’ behaviors, beliefs, and attitudes, to design and build products that delight and succeed.
Takeaways
* User research helps make informed product management and development decisions by understanding user behaviors, attitudes, and needs.
* Mature user research practices involve skilled researchers, infrastructure, and effective documentation and socialization of research findings.
* Collaborating with organizations and addressing their specific questions and concerns can promote the value of user research.
* Starting with small, im...
2024-08-211h 00
Settle in Inventory of Full Audiobooks in Science Fiction & FantasyInterviewing Users, 2nd Edition: How to Uncover Compelling Insights - Steve PortigalListen to this audiobook in full for free onhttps://epod.spaceTitle: Interviewing Users, 2nd Edition: How to Uncover Compelling InsightsAuthor: Steve PortigalNarrator: Brandon PollockFormat: UnabridgedLength: 7:19:05Language: EnglishRelease date: 08-20-2024Publisher: Ascent AudioGenres: Non-Fiction, Science & Technology, Computers, Architecture & DesignSummary:In this new and updated edition of the acclaimed classic Interviewing Users, Steve Portigal quickly and effectively dispels the myth that interviewing is trivial. He shows how research studies and logistics can be used to determine concrete goals...
2024-08-207h 19Dollars to Donuts52. Emily Sun of HipcampIn this episode of Dollars to Donuts, I talk with Emily Sun, the head of Design and Research at Hipcamp. We discuss staying engaged in work, designers doing their own research, and research at a small, growing company.
There’s actually a big opportunity with smaller companies. At small startups, you are much closer to the people who are making the long term vision for what the company is going to be. Because we have access to that level of leadership, there is a lot that can be influenced through research. – Emily Sun
Show Links
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2024-07-3049 min
UX Research MXInterviewing Steve PortigalI talked with one of the great references in UX Research about his two books: "Interviewing Users" with the recent release of the second edition, in which two new chapters were added (and Steve shared a gift with us to get to know them on this episode), as well as "Doorbells, Danger, and Dead Batteries: User Research War Stories," a collection of complex and lived stories gathered over years of execution.
We also discussed whether UX Design is Art, and we shared our opinions on the curation and creativity required in our discipline, as...
2024-07-231h 00
Product Quest PodcastEpisode 67: Steve Portigal on Interviewing and User research
With us today is Steve Portigal. I have been recommending his book “Interviewing Users: How to uncover compelling insights” all the time for anyone interested in interviewing users.
It’s now out in a second edition and with the promo code QUEST you can get 10% off here: https://rosenfeldmedia.com/books/interviewing-users-second-edition/.
Steve helps organizations build more mature user research practices. He has vast experience in interviewing all kinds of users, from families eating breakfasts to rock musicians. In these interviews he has uncovered insights that informed the development of wide range of service...
2024-07-221h 18Product Quest PodcastEpisode 67: Steve Portigal on Interviewing and User research
With us today is Steve Portigal. I have been recommending his book “Interviewing Users: How to uncover compelling insights” all the time for anyone interested in interviewing users.
It’s now out in a second edition and with the promo code QUEST you can get 10% off here: https://rosenfeldmedia.com/books/interviewing-users-second-edition/.
Steve helps organizations build more mature user research practices. He has vast experience in interviewing all kinds of users, from families eating breakfasts to rock musicians. In these interviews he has uncovered insights that informed the development of wide range of service...
2024-07-221h 18
Design BetterSteve Portigal: The art of interviewing usersThere’s an art to interviewing customers. It’s so much harder than just asking a few people some questions. If we’re not careful, bias can throw off our findings. And sometimes the most salient information that may inform the next generation of your products can slip by even the most seasoned researchers. Few people have mastered interviewing users as well as our guest today—author and independent research practitioner Steve Portigal.Steve’s just released a second edition to his popular book, Interviewing Users, that expands upon the principles and techniques introduced in the first edition, an...
2024-07-1655 minDollars to Donuts51. Tamara Hale of SplunkThis episode of Dollars to Donuts features my conversation with Tamara Hale, the Director of Product Experience – Research & Insights at Splunk. We talk about the long tail of impact, being an anthropologist of work, and having a creative practice.
The ‘doing the research’ bit is only about a quarter of your job. The rest of it is all the other stuff that goes around it. It’s about storytelling and influence and developing a vision and creating alignment around who the customers are and creating alignment on what actually are the business goals. It’s your stakeholder mapping. I...
2024-07-031h 18
Make Things That MatterSteve Portigal: Improving your user research processSteve Portigal is a veteran user research leader and consultant who helps companies mature their research practices. He’s the author of Interviewing Users, a classic in the field, and the host of the design leadership podcast Dollars to Donuts. In this conversation, we explore:• how to use creative practices to develop your voice as a leader and storyteller• how to be a smart consumer of research findings when you aren’t an expert in the craft of research• one simple question leaders can ask to set their organizations to make the most of researc...
2024-06-281h 14Dollars to Donuts50. Vanessa Arango Garcia of Delivery HeroIn this latest episode of Dollars to Donuts, I talk with Vanessa Arango Garcia, Director UX Research & Research Operations at Delivery Hero. We discuss creating an engaged research community across a global organization, being accountable for impact, and how today’s challenges provide an opportunity for the research progression to grow.
We care a lot about our craft and we need to keep the quality up, but we also need to be pragmatic in how we are able to optimize that process of doing research to focus in the next stages. We dedicate too much in doing th...
2024-06-2658 minDollars to Donuts49. Sarah Gregory of CoinbaseThis episode of Dollars to Donuts features my conversation with Sarah Gregory, Director of User Research for Consumer at Coinbase. We talk about research comms, archiving user research, and doing research that no one is yet asking for.
Our email is designed for one very specific leadership stakeholder, and it is tailored to how that person likes to consume information. There’s a different stakeholder that hates email. That person, I use Slack. Another stakeholder tends to listen very well when they’re live in a regularly recurring monthly meeting. And so I make sure that research alwa...
2024-06-201h 11Dollars to Donuts48. Jamika Burge of Capital OneIn this episode of Dollars to Donuts I speak with Jamika Burge, the head of research for Data and AI at Capital One. We talk about her journey through academia, discovering user research, and intersectionality.
Doing good – for me, as a researcher, and as someone who wants to do good in the world, it means understanding people’s needs in context and providing opportunities for them to succeed. That’s what that means for me. Success can mean different things to different people. I can guess what success means from a business perspective. I can even guess what s...
2024-06-081h 13Dollars to Donuts47. Akshay Verma of DuolingoThis episode of Dollars to Donuts features my interview with Akshay Verma, the head of User Research at Duolingo. We talk about being qualitative focused in an experimentation-driven organization, research team structures, team rituals, and sharing knowledge between researchers.
I don’t actually want to bemoan or belabor this concept of a room that we’re invited to or not. At Duolingo, I feel it pretty acutely just because we do have a lot of rituals and traditions at Duolingo around how product gets built. And it’s great. It works. It works really well. But, you know...
2024-06-041h 10
UX PodcastInterviewing users with Steve PortigalS02E18 (#328). Over ten years have passed since the first edition of Steve Portigal’s legendary book Interviewing Users was released. Together with Steve, we reflect on how user research has evolved during the past decade, and how the importance of user research in order to understand people and their needs is still crucial.
2024-05-3100 min
UX PodcastInterviewing users with Steve PortigalS02E18 (#328). Over ten years have passed since the first edition of Steve Portigal’s legendary book Interviewing Users was released. Together with Steve, we reflect on how user research has evolved during the past decade, and how the importance of user research in order to understand people and their needs is still crucial. We discuss...
The post Interviewing users with Steve Portigal appeared first on UX Podcast.
2024-05-3139 minDollars to Donuts46. Daniel Escher of RemitlyIn this episode of Dollars to Donuts I speak with Daniel Escher, Director of UX and Research at Remitly. We talk about more ways for researchers to add value, business questions over research questions, and the things that researchers worry about.
Where I think collective identity can be limiting is when someone thinks of themselves as a researcher and says, “Therefore, that means this is my small box of things that I do and ways that I contribute.” And what I always want to do is push that box to be bigger, right? I’m not at all sa...
2024-05-241h 06Dollars to Donuts45. Reggie Murphy of Zendesk (part 2)This episode of Dollars to Donuts features part 2 of my two-part conversation with Reggie Murphy of Zendesk. We talk about psychological safety at work, Reggie’s career journey, and online career resources for UX researchers.
That helps the team be better researchers when they feel like they have a space where, man, I don’t have to be perfect every time. I’m going to definitely strive really hard to do great work and try to be successful. But I have a leader who’s going to have my back if something goes wrong. It works. I want eve...
2024-05-1741 minDollars to Donuts44. Reggie Murphy of Zendesk (part 1)This episode of Dollars to Donuts features part 1 of my two-part conversation with Reggie Murphy of Zendesk. We talk about aligning the work of the research team with stakeholder OKRs and empowering non-researchers to do user research.
The researcher would go into these meetings and say we’re going to do a “I Wish I Knew” exercise, where we start thinking about what we’re building for our customers, what are the questions outstanding that we still don’t have an answer to. We’d go through that exercise, and then we’d prioritize that list. I can’t tell you...
2024-05-1444 min
NN/G UX Podcast38. User Interviews (feat. Steve Portigal, Research Consultant and Author)In this episode, we dive into User Interviews with Steve Portigal, discussing their critical role in product development and design research. User interviews, a qualitative method, involve conversations with users to gather insights about their experiences, behaviors, and needs. We discuss the benefits of this approach, such as deep user empathy and informed decision making, alongside common challenges like bias and recruitment. Join us in understanding when to use user interviews and how to get the most out of them.
NN/g Articles & Training Courses
User Interviews (full-day/2 half-day UXC course)
User Interviews 101...
2024-04-1145 min
UI Breakfast: UI/UX Design and Product StrategyEpisode 280: User Interviewing Techniques with Steve PortigalReady to learn tricks of the trade from professional user researchers? Our guest today is Steve Portigal, user research consultant and author of Interviewing Users. You’ll learn how to prepare for a user interview, what your interview guide should contain, behavior cues to look out for, and more.Podcast feed: subscribe to https://feeds.simplecast.com/4MvgQ73R in your favorite podcast app, and follow us on iTunes, Stitcher, or Google Podcasts.Show NotesInterviewing Users — Steve’s bookCheck out Steve’s websiteDollars to Donuts — Steve’s podcastConnect with Steve on LinkedInUse the code UIBREAK...
2024-03-0850 min
Understanding Users: The UX Podcast62. How do you uncover the most compelling insights when interviewing your users?: Author Steve PortigalSteve Portigal is an experienced user researcher who helps organisations to build more mature user research practices. He is principal of Portigal Consulting, and the author of two books: Doorbells, Danger, and Dead Batteries and Interviewing Users, the second edition of which is now out. He’s also the host of the Dollars to Donuts podcast.
In this episode, Steve and I discuss the latest edition of his classic book 'Interviewing Users'.
Some highlights from this episode:
> 05:20 - How user research has evolved in the last 10 years and the genesis of the...
2024-03-041h 06
Rosenfeld Review PodcastThe Evolution of User Research with Steve PortigalAuthor, researcher, speaker, and frequent Rosenfeld Review guest Steve Portigal joins Lou for a chat on the state of the user research industry – where we’ve been, where we are, and where we’re headed. If the field of research was once a lonely desert, today it’s a jungle. It was once a field where researchers could get lost and forgotten. Today, the field is teaming with life—so much so that you could get eaten alive.
Gleaning lessons from the past, Steve doesn’t want us to forget the desert. But he has no desire to return there.
In his chat...
2024-01-2939 min
The Product ManagerHow to Master User Interviews To Build More Lovable Products (with Steve Portigal)Ever wondered what it takes to unearth the most compelling insights from a user interview?In this episode, Hannah Clark is joined by Steve Portigal—User Research Consultant & Author of Interviewing Users: How to Uncover Compelling Insights (2nd Edition)—to discuss the nuance involved in conducting user interviews, how to ask follow-up questions, and tips to manage unexpected responses.
2024-01-2439 min
Experiencing Data w/ Brian T. O’Neill (AI & data product management leadership—powered by UX design)135 - “No Time for That:” Enabling Effective Data Product UX Research in Product-Immature OrganizationsThis week, I’m chatting with Steve Portigal, who is the Principal of Portigal Consulting and the Author of Interviewing Users. We discuss the changes that prompted him to release a second version of his book 10 years after its initial release, and dive into the best practices that any team can implement to start unlocking the value of data product UX research. Steve explains that the key to making time for user research is knowing what business value you’re after, not simply having a list of research questions. We then role-play through some in-depth examples of real-life experiences we’v...
2024-01-2352 min
Rock n' Roll Research PodcastEpisode #105: Steve Portigal - User Research Expert, Author, Rolling Stones EnthusiastSteve Portigal of Portigal Consulting has been doing User Research since the days our software all came in a box. He has written a seminal book on the topic, “Interviewing Users: How to Uncover Compelling Insights,” recently released in a 2nd edition available through Rosenfeld Media.Steve shares his journey from the nascent years of user research through today and his take on where user research is headed. We discuss his book and how studying creative writing has informed his approach. Steve also tells the story of building a community of Rolling Stones enthusiasts – pre-World Wide Web! - that...
2024-01-1937 min
Greenbook Podcast92 — Beyond the Surface: Navigating the Depths of User Research with Steve PortigalWhat does it take to turn conversations into compelling user insights?In this engaging episode of the Greenbook Podcast, esteemed user researcher and author Steve Portigal joins us to discuss his book "Interviewing Users: How to Uncover Compelling Insights." He delves into the evolution of user research, highlighting the critical distinction between business challenges and research questions, and the importance of adapting to societal shifts such as the rise of remote user research. Steve shares invaluable insights and practical tools from his book that aid researchers in effectively capturing and analyzing data, and emphasizes the significance of...
2024-01-0842 min
The World of UX with Darren HoodEpisode 188: Talkin' Shop w/Steve Portigal
In this episode, Darren talks shop with Steve Portigal, a noted UX consultant and the author of Interviewing Users: How to Uncover Compelling Insights and Doorbells, Danger, and Dead Batteries: User Research War Stories. During the session, Steve also provided a discount code for his book when purchased through Rosenfeld Media.Check out the new World of UX website at https://www.worldoux.com.Visit the UX Uncensored blog at https://uxuncensored.medium.com. #ux#podcasts#cxofmradio#cxofm#realuxtalk#worldofux#worldoux#talkinshop
2023-12-201h 11
The Informed LifeSteve Portigal on Writing, part 2Steve Portigal is an independent user research consultant. He is the author of Interviewing Users and Doorbells, Danger, and Dead Batteries. Steve and I both have new books, so we thought it’d be fun to compare notes on writing non-fiction. In this, the second of two episodes on the subject, we focus on the process of writing. If you haven’t done so already, listen to our previous conversation, which focused on our motivations.Show notesSteve PortigalSteve Portigal - LinkedInPortigal ConsultingInterviewing Users: How to Uncover Compelling Insights (2nd edition) by S...
2023-12-1737 min
The Informed LifeSteve Portigal on Writing, part 1Steve Portigal is an independent user research consultant. He is the author of Interviewing Users and Doorbells, Danger, and Dead Batteries. Steve was previously on the show last year, talking about research skills. This conversation is a bit different: both of us have written new books, and we thought it’d be fun to compare notes about the process. We decided to split our conversation into two parts. This episode focuses on the motivations for writing, and the second part will focus on processes.Show NotesSteve PortigalSteve Portigal - LinkedInPortigal Co...
2023-12-0339 min
One Knight in ProductMaking Sure You Make an Impact through User Research (with Steve Portigal, User Research Consultant & Author ”Interviewing Users”)Steve Portigal is an experienced user researcher and author of two books, "Interviewing Users" and "Doorbells Danger, and Dead Batteries". Steve is a passionate advocate for the value of user research, and ensuring that people can find out compelling insights from their users. He's recently re-released a 10th-anniversary edition of "Interviewing Users", and we spoke about some themes from the book and how to make an impact with user research.
Episode highlights:
1. Some people are still wary of user research, or think they don't need it, but it remains as important as ever
It can b...
2023-12-0245 min
UX Research GeeksSteve Portigal | Exploring UX Research: The Second Edition of 'Interviewing Users' | Season 3 #5In this episode of "UX Research Geeks," Tina interviews Steve Portigal, an acclaimed user experience researcher and author. They discuss the updated second edition of his book "Interviewing Users."
Steve talks about the challenges of revising his book, highlighting changes in the user experience research field, including new focuses like cognitive biases, the rise of remote research practices, and the development of research operations as a profession. He also addresses the shift towards in-house research teams and the democratization of user research.
The conversation underscores the importance of evolving skills and adapting to the dynamic na...
2023-11-2941 min
Tent Talks by Chicago CampsTent Talks Featuring: Steve PortigalThe session with Steve Portigal, discussing the second edition of his book "Interviewing Users," delved into how the field of user research has evolved over the past decade. Steve highlighted significant shifts, including changes in societal norms, the rise of remote work due to the pandemic, and advancements in technology, particularly in user interview techniques. He also touched on ethical considerations in user research and the role of AI in shaping future dynamics. Throughout the session, Steve shared insights from his extensive experience, emphasizing the importance of context, adaptability, and the ever-changing nature of user research.Evolution...
2023-11-2229 min
The CXChronicles PodcastCXChronicles Podcast 215 with Steve Portigal, UX Research & User Experience ExpertHey CX Nation,In this week's episode of The CXChronicles Podcast #215 we welcomed Steve Portigal, Principal at Portigal Consulting based in Montara, CA. Steve works with organizations in two key ways: i) he uncovers key insights about users and customers to help drive decisions about product, service, technology, and strategy and ii) he works with leaders to build a more mature user research practice. In this episode, Steve and Adrian chat through how he has tackled The Four CX Pillars: Team, Tools, Process & Feedback and shares tips & best practices that have worked across his...
2023-11-1642 min
Content Strategy InsightsSteve Portigal: Interviewing Users – Episode 167Steve Portigal
To conduct a good research-focused interview, you need to cultivate a professional interviewing mindset.
Steve Portigal has been doing this for years, and he has written a book to help other researchers and designers conduct better interviews.
Now in its second edition, Interviewing Users: How to Uncover Compelling Insights (available at a 20% discount through December 15 by applying the code ELLESS at checkout), covers interviewing techniques, of course, but also research best practices, how to document your work, and how to make sense of your discoveries.
We talked about:
his work at his UX research consultancy
the elements of...
2023-11-1530 min
Content Strategy InsightsSteve Portigal: Interviewing UsersTo conduct a good research-focused interview, you need to cultivate a professional interviewing mindset. Steve Portigal has been doing this for years, and he has written a book to help other researchers and designers conduct better interviews. Now in its second edition, Interviewing Users: How to Uncover Compelling Insights, covers interviewing techniques, of course, but also research best practices, how to document your work, and how to make sense of your discoveries. https://ellessmedia.com/csi/steve-portigal/
2023-11-1530 minContent Strategy InsightsSteve Portigal: Interviewing UsersTo conduct a good research-focused interview, you need to cultivate a professional interviewing mindset. Steve Portigal has been doing this for years, and he has written a book to help other researchers and designers conduct better interviews. Now in its second edition, Interviewing Users: How to Uncover Compelling Insights, covers interviewing techniques, of course, but also research best practices, how to document your work, and how to make sense of your discoveries. https://ellessmedia.com/csi/steve-portigal/
2023-11-1530 minRosenfeld Review PodcastCreating Insights through Analysis and Synthesis with Steve PortigalBelieve it or not, Steve Portigal’s UX research classic Interviewing Users came out ten years ago, back in 2013. A few things about user research have changed since then, to put it mildly, so we at Rosenfeld did two things: we convinced Steve to write a second edition (coming out October 17), and to join us on the Rosenfeld Review to discuss all the things that have changed.
In addition to being an author, Steve is a user researcher, consultant, and teacher. He helps companies grow their businesses, culture, and brands by interviewing users. He also helps companies build more mature in...
2023-10-1035 min
DesignTeamAre we really doing research? With Steve Portigal | Good Morning UXWe usually have this life training to ask questions, but it doesn't make us researchers, to be honest. Especially when we are talking about learning from users, customers, stakeholders, etc.
As designers and researchers, we have this kind of “power” to help companies to avoid mistakes, bad ideas, and guesses. It has been becoming a huge differential in the industry of digital products, but to really take advantage of this ability is important to have some points in perspective.
This show will pass through some questions like:
Are we doing research well with a re...
2022-12-2345 min
The Informed LifeSteve Portigal on Research SkillsSteve Portigal is a consultant who helps organizations build more mature user research practices. He’s the author of Interviewing Users: How to Uncover Compelling Insights and Doorbells, Danger, and Dead Batteries: User Research War Stories. He’s also the host of the Dollar to Donuts podcast about research leadership. In this conversation, we discuss the skills required for conducting successful interviews with users.Show notesSteve Portigal (portigal.com)Steve Portigal (linkedin.com)Portigal ConsultingInterviewing Users: How to Uncover Compelling Insights by Steve PortigalDoorbells, Danger, and Dead Batteries: User Research War Stories by Stev...
2022-07-1733 minUX Podcast#279 War Stories with Steve Portigal (UXP Classic)For a number of years Steve Portigal has been collecting user research war stories. The stories describe experiences researchers have had whilst doing fieldwork. Awkward, morally challenging, painful, unsuccessful. We talk to Steve about the benefits of sharing our stories – good and bad – and the ethically challenging situations that field research can place...
The post #279 War Stories with Steve Portigal (UXP Classic) appeared first on UX Podcast.
2021-12-3133 min
UX Podcast#279 War Stories with Steve Portigal (UXP Classic)For a number of years Steve Portigal has been collecting user research war stories. The stories describe experiences researchers have had whilst doing fieldwork. Awkward, morally challenging, painful, unsuccessful.
2021-12-3100 min
Service Design ShowUser research - what to do when your company doesn't get it / Steve Portigal / Episode #127Everything in service design starts with user research.
But as you've probably experienced often it's challenging to get the time and resources to do proper research.
And when research is already being done by an organisation it's often not the type of research that we'd like to see.
It can be frustrating to see that user research isn't making the difference you know it can.
So what does it take to push user research beyond it's current limitations?
Author and industry icon, Steve Portigal has been thinking about this topic for some time now.
I invited Steve (back) on the...
2021-05-2759 min
Nodes of DesignNodes of Design#67: User Interviews by Steve PortigalSteve Portigal helps companies to think and act strategically when innovating with user insights. Over the course of his career, he has interviewed hundreds of people and helped many organisations to understand their users. He’s also the Dollars to Donuts podcast host, where he interviews people who lead user research in their organizations. He is also the author of two famous titles - Interviewing Users: How to Uncover Compelling Insights & Doorbells, Danger, and Dead Batteries: User Research War Stories. He has been a keynote speaker on various occasion like CHI, IxDA, Lift, SXSW, UIE, UPA, UX Australia, UX Ho...
2021-05-2237 min
Brave UX with Brendan Jarvis 🇺🇦Steve Portigal - The Future of User ResearchWhy should researchers stop focusing on problems and start focusing on people? What is important for user researchers to know about bias (their bias)? And why does Steve have a museum of foreign groceries in his home? In this episode we take a deep-dive with Steve Portigal into how he thinks about research, the struggles he sees internal research teams going through, and how he’s adapting to changes in the industry.
Steve is one of the most experienced, effective and well known user researchers on the planet. In his 20+ years as Principal of Portigal Consulting, he has run research stu...
2021-02-081h 17
Why UX? PodcastWhy UX? 30# Steve Portigal // User Research War StoriesSteve Portigal, the author of 'Interviewing Users' and 'User Research War Stories', has become a human confessional for user researchers and their stories about the crazy and unpredictable things they experience in the field. Steve has facilitated and encouraged knowledge sharing between research professionals from even before he wrote a book about the subject. Now the book and his website have taken a life of their own where stories are getting shared across the world. Thanks to Pavel Bavtra and Simon Dybdal for making this episode!
2020-09-0328 minUI Breakfast: UI/UX Design and Product StrategyEpisode 181: Jobs to Be Done with Jim KalbachHow can businesses apply the Jobs to Be Done method to grasp and successfully fulfill customer needs? Our guest today is Jim Kalbach, author of The Jobs To Be Done Playbook and Head of Customer Experience at MURAL. You’ll learn about the human-centered approach to products and marketing, interview methods, job maps, and Jim’s definition of customer success.Podcast feed: subscribe to https://feeds.simplecast.com/4MvgQ73R in your favorite podcast app, and follow us on iTunes, Stitcher, or Google Play Music.Show NotesThe Jobs To Be Done Playbook — Jim’s book...
2020-07-3136 min
Design Thinking 101Understanding Customers: Research, Insights, and Storytelling with Steve Portigal — DT101 E48Steve Portigal is the Principal of Portigal Consulting and an experienced user researcher who helps companies harness the strategic power of insights. He is the author of Interviewing Users: How to Uncover Compelling Insights. He also wrote Doorbells, Danger, and Dead Batteries: User Research War Stories. We talk about interviewing people, customer research, and storytelling with Dawan Stanford, your podcast host. Show Summary Steve started out in Human Computer Interaction (HCI), in the days before the World Wide Web and before the formal idea of user experience (UX) existed. He had a brief exposure to...
2020-06-2357 min
ShiftLearning from Customers is "Messy," with Steve PortigalSteve Portigal, Author, Speaker, and Customer Research Expert, shares how to drive innovation using the power of strategic customer insights. He reminds us that learning from customers is “messy” because we are complex beings. In order to go deep while interviewing customers, you should have clarity about what is uncomfortable for you versus what is uncomfortable for customers and not conflate the two. His provocation, “No One Cares,” highlights the risk of magnifying the significance of our solutions in a customer’s life and missing the opportunity to focus on things that customers care about.
2020-05-2856 min
Life with DumssChapter 6: User Experience Research Lessons from Steve Portigal.On this week’s episode, Dumss shares a bit about doing user experience research and how to do quality research. Dumss got a chance to chat with a well known User Experience Researcher and Specialist (Steve Portigal) and shares what she learnt from her conversation from him.
2020-01-2140 min
Happy Market Research PodcastEp. 243 - Recap 2019: Analyzing Common Factors Across our Guests that led them to Happy CareersIn this episode, we’ll uncover the common factors across our guests that has lead them to happy careers in consumer insights and give you two key ways to drive organizational success from the hottest company in CX, UX, and MRx.
Happy Market Research is closing the year with a four-part podcast series, highlighting industry challenges, trends and much more.
This year we hit 80,000 downloads, interviewed 250 guests, heads of insights at Microsoft, P&G, and Samsung, we also had guests from leading agencies like Nielsen and TNS as well as several startup founders.
Re...
2019-12-1715 min
UX CakeBias Is The Context We're InEp 40: Since I started asking users questions as part of my design process over 20 years ago, I’ve often asked myself, how could I ask better questions. Am I asking the right questions? What bias am I bringing into the interaction? As we progress in our research practice and go beyond the 101 lessons like avoiding leading questions, asking questions that are open-ended, leaving silence in the spaces to allow participants to talk more, learning to interpret actions and expressions not just words… those are all important, that’s where we start, but how can we go beyond that. a...
2019-12-0532 min
Rosenfeld Review PodcastResearching the Researchers: From 721 responses to 5 personas to a new conferenceFour members of our Advancing Research curation team join Lou to discuss the research they did to help shape our inaugural Advancing Research conference (New York City; March 30-April 1, 2020). The team analyzed over 700 survey responses (including about 10,000 answers to open-ended questions!) to learn about user and customer researchers, their learning behaviors, and what they want from conference experiences. Read their summary of the results here: https://rosenfeldmedia.com/advancing-research-community/archive/who-does-research-and-how-do-they-learn/ ; you can also explore the study’s quantitative data yourself via Tableau: https://public.tableau.com/profile/lou.rosenfeld.rosenfeld.media#!/vizhome/WhoDoesResearchandHowDoTheyLearn/StoryDraft1
Podcast guests:
Abby Covert (principal in...
2019-10-0926 min
Happy Market Research PodcastEp. 228 - Steve Portigal - Trends in User Experience & Market Research, and How They are Driving SuccessMy guest today is Steve Portigal, Founder of Portigal Consulting. Established in 2001, Portigal Consulting helps organizations bring insights about their users into their design and development processes. Additionally,
2019-09-0347 min
狗熊有话说 / BearTalk318期 / 荐书：洞察人心的用户访谈 - Interviewing Users用户访谈？我的工作不需要用户访谈啊？我十几年前刚开始入行做设计时，也这么想，但我后来发现，我错了。只要你的工作是为他人制造产品或是提供服务，你就需要了解你的用户，怎么了解呢？去现场和他们交谈，也就是进行用户访谈，是最有效的手段。Interviewing Users这本书，详细介绍了用户访谈的技巧、方法，书里的大量案例也非常有趣，能让读者活学活用，将用户访谈的效果最大化，获得更多有价值的信息。这期节目，咱们来聊聊Steve Portigal的著作：Interviewing Users。这本书的中文版名为《洞察人心:用户访谈成功的秘密》。
Who need to learn user interviewing skill? If your job is related to the product or service for people, you need to learn how to interview the people who use your product or service, in other words, your users. Designers, engineers, marketers, content creators...we all need to learn how to interview users and learn things from them. Interviewing Users provides many examples and case studies for you, which is great.
本期节目在末尾部分（41:00分钟时起）是我录制的英文书评音轨，内容基本和中文内容差不多，如果跳过也不影响整体收听。视频在我的YouTube频道发布，可以去订阅收看。地址在这里：
https://youtu.be/_Wq19-fAGI0
封面在这里：
https://i.imgur.com/Z0Nr2ae.png
本书Amazon 地址：https://www.amazon.com/Interviewing-Users-Uncover-Compelling-Insights/product-reviews/193382011X/ref=cmcrdpdshowalltop?ie=UTF8&reviewerType=all_reviews
Steve的播客：https://portigal.com/podcast/
Steve的另外一本书：https://rosenfeldmedia.com/books/user-research-war-stories/
关于：
【狗熊有话说】播客是由 大狗熊 于 2012 年创办的独立中文知识型播客节目，以阅读、科技、旅行和个人成长为主要话题内容，是 iTunes 中国区长期推荐播客，被苹果 iTunes 评选为「2013 年度精选最佳社会与文化播客」。
收听：
在苹果 Podcasts、Spotify、新浪播客、网易云音乐 、喜马拉雅FM 和 荔枝FM 等音频播客平台中可以搜索"狗熊有话说"并关注收听；
直接于【狗熊有话说】播客官网 voice.beartalking.com (http://voice.beartalking.com)在线收听；
在微信公号文章中可以直接点击音频按钮收听（微信中只能加入 30 分钟以内的音频，完整版请于上面的途径收听）；
支持：
如果你认可大狗熊的节目，请向朋友们推荐这档节目，邀请朋友们关注公众号“狗熊有话说”；
您可以订阅大狗熊的邮件 (https://tinyletter.com/Beartalk)，不定期收获好书解析、学习经验分享。
联系：
微 信：bearbigt
2019-06-1257 min
Nie Tylko Design025 – Steve PortigalW dzisiejszym, krótszym odcinku wideo rozmawiam ze Stevem Portigalem o badaniach. Pytam go, jaki sens mają badania w 2018 roku, czy badania formatywne są potrzebne w epoce big data i jak technologia wpływa na świat badaczy.
[notification type=”alert-success” close=”false” ]Sponsorem tego odcinka jest Ultimo Studio, organizator Product Camp 2019 oraz kursu Passionate Product Owner, prowadzonego po raz pierwszy w Polsce przez Jeffa Pattona, na początku czerwca w Warszawie.[/notification]
Wersja audio:
Wersja wideo:
Odcinek jest dostępny w Spotify, iTunes, TuneIN i Sticher.
Artykuł 025 – Ste...
2019-04-0326 min
UX CakeRecipe for Effective User ResearchAre you committed to doing user research in order to design and build products and services that work well, solve real needs, and create engaging experiences? Chances are pretty good that if you produce user research in your work, at some point you will feel like your research is just not making the impact it should be. Or you may have trouble making a case for doing more research — and the number one way to get your organization on board with doing more research is to make sure the research that IS done is super effective. So, how can yo...
2019-02-2527 min
Tech for Good LiveMaking Friends With… Steve PortigalWelcome to “Making Friends With…” - a new special series where the Tech for Good Live team sit down for an in-depth interview with someone who is doing exceptional work in the tech industry.In this episode, Bex and Jonny chat with user research extrordinaire Steve Portigal, author of Interviewing Users and Doorbells, Dangers and Dead Batteries.They talk about the role of the user researcher, the increasingly blurry line between design and research, design ethics, and Steve’s favourite stories from user researchers out in the field.We hope you enjoy the episode...
2019-01-2800 min
This is HCD – Human-Centered Design, UX & Service Design Thinking PodcastSteve Portigal 'Symbolic Lab Coats, ASMR and Coke-Fueled Lap Dances: More User Research War Stories'If you like our content, be sure to sign up to our weekly The Design Compass Newsletter. Design Smarter. Lead Better.Interested in training for your organisation with This is HCD? Let's speak by booking a 15-minute call.Hello and welcome to another episode of This is HCD. I'm your host Chi Ryan, and in this episode, I'm speaking to researcher Steve Portigal. Steve is the Principal of Portigal Consulting and the author of two books: Interviewing Users: How to Uncover Compelling Insights, and Doorbells Danger and Dead Batteries: User Research War Stories.
2018-11-0648 min
UX AustraliaSteve Portigal - Stop Solving ProblemsSteve Portigal - Stop Solving Problems by UX Australia
2018-10-0438 min
UX Discovery Session… by Gerard DolanUXDS068 :: Peter Morville of Semantic StudiosSubscribe to the podcast using: iTunes | Stitcher | SoundCloud
This episode features an interview with Peter Morville of Semantic Studios.
Brought to you by our sponsor:
Fluxible 2018
00:00 Intro Theme
00:11 Introductions/Interview with Peter Morville of Semantic Studios.
Links / topics mentioned:
Shetland Sheepdog
Planning for Everything: The Design of Paths and Goals
Library science
Polar Bear Book: Information Architecture for the World Wide Web: Designing Large-Scale Web Sites
Planning for Strategic Design
Tomorrow’s Architects
Peter in Poland
Peter in Amsterdam
Peter in London
Peter in Irela...
2018-09-1918 minUX AustraliaUX AUSTRALIA 2018 INTERVIEW WITH STEVE PORTIGAL ON USER RESEARCH AND INTERVIEWING USERSUX AUSTRALIA 2018 INTERVIEW WITH STEVE PORTIGAL ON USER RESEARCH AND INTERVIEWING USERS by UX Australia
2018-08-3013 min
Service Design ShowHow To Unlock The True Power Of User Research / Steve Portigal / Episode #52By now we all know that storytelling is one of the most powerful tools in the service design toolbox. But can we also use storytelling to actually improve our own practice? Steve Portigal thinks so and he explains why in this episode.
And how well aware are you of your own biases, beliefs and assumptions when you go into a project? Learning to better listen to ourselves might be a key to get more meaningful work done.
Finally we discuss why the value of deep research is still often not aligned with the value we put on designing solutions. For...
2018-05-3136 min
User Defenders – UX Design & Personal GrowthUser Research War Stories with Steve PortigalSteve Portigal challenges us to enjoy the silence when interviewing people. He teaches us the importance of rapport-building, and offers sage advice on how to do it. He shows us how sticking with an interview even when it’s not going well can sometimes bring forth the best data. He also reveals how a little empathy can go a long way in field research. Secret Identity (8:08) Origin Story (12:19) What drives your curiosity? (24:53) Roberta 'call me Bert's war story (29:28) What's Ethnography (the "E-word") (38:32) Rapport-building tips (46:51) Brian's war story (55:21) UX Superhero Name (66:28) Habit of Success (75:06) Steve's Corset War Story (78:39) Best Ad...
2018-03-121h 33
Helping Sells RadioEpisode 60: Steve Portigal On Using A Classic Improv Game To Uncover More Customer InsightsSteve Portigal has interviewed everyone from high-finance traders to rock musicians, regular families to medical professionals, all in search of finding out how to make products better. "Great leaders are not territorial," he said in this episode of Helping Sells Radio. "They're looking for everything and anything that can help make their products better." In his book, Interviewing Users: How to Uncover Compelling Insights, Portigal starts off by stating that "you are not the user". That is, that interviewers are not the users of the product and so shouldn't be involved in the user research experience.
2017-12-2730 min
LiminalArc SoundNotesCreating Empathy Maps w/ Scott SehlhorstIn October, LeadingAgile SVP, Scott Sehlhorst spent some time talking with Dave about the importance of Personas and Proto-Personas and how to use them. In this episode of SoundNotes, Scott is back to talk about Empathy Maps, how they work, why they are so valuable and how to create one. During the conversation, Scott and Dave talk through each step of creating an Empathy Map. The podcast is one of our longer ones, but if you are seeking a better understanding of how to put one together, you’ll find a lot of valuable information in this interview.
...
2017-12-0752 min
Aurelius PodcastEpisode 14 with Steve PortigalAurelius podcast episode 14 with Steve Portigal
Full show notes here: https://goo.gl/WN2NBJ
- Why you should be doing [more] user research
- How to convince your stakeholders that user research is important
- 3 approaches to building brilliant products and features (and which one is best)
- Convincing your stakeholders and leaders to do (more) user research
- What is a user research process to make sure you’re learning the right things
- The difference between research analysis and research synthesis
2017-11-2258 min
UI Breakfast: UI/UX Design and Product StrategyEpisode 83: Building a Unique Identity with Melissa EgglestonHow do you stand out among thousands of other businesses? How do you become unique without being crazy? Our guest today is Melissa Eggleston — an author, UX designer, and content strategist. You'll learn how to identify and promote your brand values, how to find your voice, and how to make your user experience truly special.
Podcast feed: subscribe to http://simplecast.fm/podcasts/1441/rss in your favorite podcast app, and follow us on iTunes, Stitcher, or Google Play Music.
Show Notes
The Zombie Business Cure — Melissa's book we're talking about, written with Julie Lellis as a...
2017-11-0236 min
Product TalkEP38- Portigal Consulting Founder, Steve Portigal, on User ResearchFounder of Portigal Consulting, Steve Portigal, talks about user research, books, and how much there is to learn about people on today's episode. Located just outside of San Francisco in Pacifica, CA, you'll find Steve's consultancy. Here, he aims to help companies harness the strategic power of user research. In this episode, Steve provides his expertise and thoughts on how to uncover compelling insights with customers. He mentions how important it is to leave your worldview at the door when you're studying other people. Steve also explains the "art" of asking the right question and how it's both a...
2017-08-0826 min
Product MindsetMaster The Art Of ListeningIn this Topical Zoom episode, I speak with Steve Portigal, Principal at Portigal Consulting to talk about the art of listening, user interviews how you should listen to users. Listening is a very important skill for people who serve other people. As product managers and user experience researchers / experts, we are in the job […]The post DYT 121: Master The Art Of Listening | Steve Portigal appeared first on . This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit kartvee.substack.com
2017-08-0235 min
The Design Your Thinking PodcastDYT 121: Master The Art Of Listening | Steve PortigalIn this Topical Zoom episode, I speak with Steve Portigal, Principal at Portigal Consulting to talk about the art of listening, user interviews how you should listen to users. Listening is a very important skill for people who serve other people. As product managers and user experience researchers / experts, we are in the job […]
The post DYT 121: Master The Art Of Listening | Steve Portigal appeared first on Design Your Thinking.
2017-08-0200 min
Product MindsetProblem Space vs. Solution SpaceIn this Topical Zoom episode, I speak with Steve Portigal, Principal at Portigal Consulting to talk about Problem Space vs. Solution Space, UX Muscle and more. Problem Space vs. Solution Space is a topic that every product manager or user-centric product maker comes across every now and then. There is a lot being talked about, […]The post DYT 120: Problem Space vs. Solution Space | Steve Portigal appeared first on . This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit kartvee.substack.com
2017-07-3132 minThe Design Your Thinking PodcastDYT 120: Problem Space vs. Solution Space | Steve PortigalIn this Topical Zoom episode, I speak with Steve Portigal, Principal at Portigal Consulting to talk about Problem Space vs. Solution Space, UX Muscle and more. Problem Space vs. Solution Space is a topic that every product manager or user-centric product maker comes across every now and then. There is a lot being talked about, […]
The post DYT 120: Problem Space vs. Solution Space | Steve Portigal appeared first on Design Your Thinking.
2017-07-3100 min
Non Breaking Space ShowSteve Portigal — User Research War Stories
Steve Portigal is the founder and principal of Portigal Consulting, a boutique firm that brings together user research, design and business strategy. Steve is the author of Interviewing Users: How to Uncover Compelling Insights and Doorbells, Danger, and Dead Batteries: User Research War Stories.
This episode of Non Breaking Space Show is sponsored by:
CSS Dev Conf — Conference dedicated to CSS and its super friend technologies like JavaScript, Sass, NPM, and more. A limited supply of Early Bird Tickets go on sale soon. Register now!
UX Design Newsletter — A weekly free newsletter containing a collection of tuto...
2017-03-0700 min
Non Breaking Space ShowSteve Portigal — User Research War StoriesSteve Portigal is the founder and principal of Portigal Consulting, a boutique firm that brings together user research, design and business strategy. Steve is the author of Interviewing Users: How to Uncover Compelling Insights and Doorbells, Danger, and Dead Batteries: User Research War Stories.
This episode of Non Breaking Space Show is sponsored by:
CSS Dev Conf — Conference dedicated to CSS and its super friend technologies like JavaScript, Sass, NPM, and more. A limited supply of Early Bird Tickets go on sale soon. Register now!
UX Design Newsletter — A weekly free newsletter containing a collection of t...
2017-03-0741 min
UX Podcast#149 War Stories with Steve PortigalFor a number of years Steve Portigal has been collecting user research war stories. The stories describe experiences researchers have had whilst doing fieldwork. Awkward, morally challenging, painful, unsuccessful.
2017-01-2000 min
UXpod - User Experience PodcastStories from the field: An interview with Steve PortigalEthnographic researchers share their experiences in Steve's new book, "Doorbells, Danger and Dead Batteries: User Research War Stories."
2016-12-1049 min
Rosenfeld Review PodcastDoorbells, Danger, and Dead Batteries: A Chat with Steve PortigalA couple of researchers walk into a bar. After a few drinks, they fess up their most embarrassing tales of research gone wrong. In this podcast, Steve Portigal talks about how that one night at the bar (and cat pee) sparked the idea for his book Doorbells, Danger, and Dead Batteries. Learn why Steve believes in the value of failure stories, and how he convinced a skeptical Lou to publish the book.
Follow Steve Portigal on Twitter: https://twitter.com/steveportigal
Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia
2016-12-0526 min
Getting2AlphaSteve Portigal on active listening & leaving your world view at the doorSteve Portigal a world-class expert in customer research, and the author of Interviewing Users, a practical handbook oh how to get the most value from customer interviews. In this podcast, Steve pulls back the curtain on his professional journey and shares powerful insights about who to talk with - and what to listen for - when you’re interviewing users.
2016-02-1533 min
UX Podcast#112 Brain food with Steve Portigal, Pete Trainor & Anjan ChatterjeeOur first of two shows featuring interviews from Interact London 2015 has a bit of a brain-related theme to it. We talk to Steve Portigal about mindfulness, self-insight and presence and how these impact on your work as a designer.
2015-10-3000 min
Rosenfeld Review PodcastInsight at Scale: Steve Portigal and Lou Rosenfeld discuss user research in the enterpriseSteve and Lou dig into the challenges of learning about people who engage with enterprises—how to gather data, and how to synthesize that data to get to something like true insight. Insight at Scale is a major theme at the upcoming Enterprise UX 2015 conference (San Antonio, May 13-15), where Steve will dig deeper into the subject along with Kelly Goto, Christian Rohrer, and Chris Chapo.
2015-02-2615 min
UX Discovery Session PodcastDS027 :: Steve Portigal of Portigal ConsultingSubscribe to the podcast using: iTunes | Stitcher | SoundCloud
https://soundcloud.com/uxdiscoverysession/ds027-steve-portigal-of-portigal-consulting
This episode features an interview with Steve Portigal of Portigal Consulting.
Brought to you by our sponsor: MarksAndLogos.com
00:00 Intro Theme
00:11 Introductions/Interview with Steve Portigal.
Links / topics mentioned:
University of Toronto
Computer Science
Computer Graphics
As We May Think by Dr. Vannevar Bush
Home Computer Interaction (HCI)
University of Guelph
Change Agent
Interviewing Users: How to Uncover Compelling Insights
Rosenfeld Media
99% Invisible Podcast
Tldr Podcast
Blue Apron
Soft Skills
Co...
2014-04-2031 min
UXLx: User Experience LisbonDiscover and act on insights about peopleSpeaker: Steve Portigal Some of the most effective ways of understanding what customers want or need – going out and talking to them – are surprisingly indirect. Insights produced by these methods impact two facets of innovation: first as information that informs the development of new products and services, and second as catalysts for internal change. Steve discusses methods for exploring both solutions and needs and explores how an understanding of culture (yours and your customers) can drive design and innovation.
2012-12-2000 min