Shows
Casa-CastThe Rise of Mid-Term Rentals: How Furnished Finder Is Changing the GameIn this episode of CasaCast, Steve Schwab sits down with Jeff Hurst, CEO of Furnished Finder, to talk about one of the fastest growing segments of the lodging market: mid-term rentals.Jeff shares his path from leadership roles at HomeAway, Vrbo, and Expedia to leading Furnished Finder, a platform that began by solving a simple problem for traveling nurses and has since grown into a nationwide network of furnished housing for professionals on the move.The conversation explores how changing work patterns, housing shortages, and a more mobile workforce are driving demand for 30-day-plus stays...
2026-03-1031 minCasa-CastFrom Family Roots to Franchise Success: Laura Bowers on Excellence in Vacation RentalsLaura Bowers grew up in the vacation rental business—literally answering reservation phones as a teenager while her mother built one of the Smoky Mountains’ early short-term rental companies. In this episode of CasaCast, Laura joins host Steve Schwab to share her multi-generation journey through the industry, from family-run operations to leadership roles at Vacasa and AvantStay, and now as a Partner Success Manager at Casago.Laura breaks down what it truly means to support franchise partners: diagnosing operational pain points, improving systems and processes, coaching teams, and showing up as someone who’s been in the trench...
2026-02-1815 min
Keynotes by CasagoMarriott Homes & Villas with Jennifer HsiehIn this episode of Casago Keynotes, host Steve Schwab sits down with Jennifer Hsieh, Managing Vice President and Global Category Leader for Premium and Endorsed Brands at Marriott International.Jennifer leads the strategy behind some of Marriott’s most influential brand extensions, including Marriott Homes & Villas and the broader Marriott Bonvoy ecosystem. In a wide-ranging conversation designed specifically for professional property managers and homeowners, she explains how Marriott successfully entered the vacation rental space without compromising brand trust—or the uniqueness guests expect from private homes.Key Topics CoveredWhy Marriott Entered Homes & VillasT...
2026-01-0936 minCasa-CastTurning Chaos Into Consistency: Jeremy Gall’s Seven Principles for Modern Property ManagementIn this episode, Steve Schwab talks with Breezeway founder Jeremy Gall about the operational backbone of vacation rental management and how getting it right unlocks better hospitality, stronger owner relationships, and more efficient teams.Jeremy shares the arc of his career, from corporate attorney to travel-tech entrepreneur to accidental lumberjack, and how those experiences shaped Breezeway’s mission: empowering property managers with the tools, systems, and clarity required to deliver consistent, high-quality service at scale.They explore Jeremy’s seven principles of operational excellence, the essential balance between automation and human effort, why operators should reth...
2025-12-0946 min
Finding Better PodcastEP 184 - From Army Grunt to CEO - Steve Schwab’s Remarkable JourneyUS Veterans Day Special — What happens when military grit meets entrepreneurship? In this special episode of Finding Better, John Suzuki sits down with Army Ranger veteran and Casago founder & CEO Steve Schwab to trace a remarkable journey: from joining the Army to running the largest vacation rental management company in North America. Steve shares the real, practical lessons he learned in uniform and on the road — lessons that translate to every leader, manager, and person pivoting careers.
Inside this conversation, you’ll learn:
1. Why joining the military (and the small wins inside it) builds the confid...
2025-11-111h 01Keynotes by CasagoMatt Hope, VP of Revenue, and Andrew Kitchell discuss positive changes at VacasaEnhancing Revenue Management and Owner Experience with Wheelhouse: An Interview with Matt HopeIn this episode, Steve Schwab, founder of Casago, interviews Matt Hope, VP of Revenue Management and Analytics at Vacasa and founder and CEO of Wheelhouse, about the recent implementation of Wheelhouse into Vacasa. They discuss the benefits and challenges of this integration, particularly how it simplifies and improves revenue management for homeowners and franchise partners. The conversation also covers the impact on local teams, the transition process, homeowner satisfaction, and future enhancements. Key points include the significant reduction in support tickets, the importance of...
2025-11-0645 min
CEOs You Should Know: Washington DCSteve Schwab, CEO of Elizabeth Dole Foundation - CEOs You Should Know: Washington, DCSteve Schwab is an experienced national leader in health, public policy, communications and philanthropy, and a passionate champion for military and veteran caregivers, their veterans, and families. As a widely sought after expert on these issues, Steve has closely advised the White House and policymakers, leaders, and organizations in every sector, testified before Congress, addressed audiences across the globe, and represented the concerns of caregivers and military families in national media appearances, including on NBC's TODAY, 60 Minutes, Fox & Friends, and NPR. As CEO of the Elizabeth Dole Foundation, Steve spearheads the country's preeminent organization empowering, supporting, and honoring military caregivers...
2025-11-0326 min
Keynotes by CasagoMaximizing Direct Bookings: A Deep Dive into David Angotti's Strategy.Maximizing Vacation Rental Bookings with David Angotti: Strategies and InsightsIn this episode of Keynote, host Steve Schwab interviews David Angotti, a multifaceted expert in web development, marketing, and property management. David discusses his extensive experience in the industry, which includes pioneering online learning platforms, working as a pilot, and managing properties. The conversation includes insights into the merger between vacasa and Casago, aiming to create a leading vacation rental website capable of competing with major platforms like Airbnb. They explore strategies for increasing website traffic, optimizing user experience, and leveraging relationships to drive bookings. David also...
2025-10-0216 min
Keynotes by CasagoEmpowering Homeowners with Owner-Centric Revenue ManagementEmpowering Homeowners with Owner-Centric Revenue ManagementIn this episode of Keynotes, hosted by Steve Schwab, founder of Casago, we dive into an insightful discussion with Andrew Kitchell, founder of Wheelhouse. The focus is on 'owner-centric' revenue management and its applications in the vacation rental industry. Andrew shares the journey of creating Wheelhouse, a platform designed to bring transparency and control over the revenue and performance of short-term rental properties. Key topics include the importance of empowering homeowners with clear, visual information, the impact of personalized pricing strategies, and the collaboration between Wheelhouse and Casago to enhance revenue...
2025-09-0627 minCasa-CastDavid Angotti's Vision for Casago's Transformative Web StrategyMaximizing Value: Insights from Senior Advisor David AngottiIn this episode of Casa Cast, host Steve Schwab welcomes David Angotti, a senior advisor at Casago, to discuss his extensive experience and the exciting developments. They delve into the recent merger that brought vacasa.com into the fold, highlighting its significant impact on franchisees and homeowners. David explains the strategies and investments being made in paid marketing and conversion optimization to drive bookings and enhance the value proposition for franchisees. The episode also highlights David's personal achievements as an ultramarathon runner and his relationships with key industry figures...
2025-09-0217 min
Keynotes by CasagoCraig Rashkow: Family Values with Professional ExcellenceTransforming Vacation Home Management with Craig Rashkow: Introducing the Casago Franchise ModelIn this episode of Keynotes, host Steve Schwab speaks with Craig Rashkow, a seasoned professional in the hospitality industry, about his recent transition to managing several Vacasa markets under the Casago franchise model. Craig shares his journey from working in operational roles to entering the vacation rental industry with Sonder and Roofstock. Emphasizing local support and personalized service, Craig discusses his vision for improving homeowner and guest experiences through better technology and operational practices. He also highlights the importance of c...
2025-08-2916 min
The FBS PodcastFBS 36 Business Lessons from Les SchwabThis episode offers fascinating insights into the life and groundbreaking business philosophy of Les Schwab. It reveals how Schwab, rising from poverty and a harsh early life in Oregon's lumber camps, developed an enduring work ethic and respect for honest labor. A true free thinker, he revolutionized the tire industry by pioneering a "supermarket" approach to sales and introducing one of the most generous employee profit-sharing systems of his time, effectively creating partnerships rather than traditional employment. At the core of his success was his "people-centered model" and the powerful belief that if you "build people, and they will...
2025-08-2214 min
Keynotes by CasagoA Family Legacy of Paying it Forward.The Inspiring Journey of Hospitality. In this episode, Steve Schwab, founder and CEO of Casago, sits down with Kish, Jay, and Shirin Kanji, the newest partners of Casago, to discuss the legacy and future of their family business, Impact Properties. They delve into the rich history of their family's move from India to Africa and ultimately to the United States, where they ventured into the hospitality industry. The trio shares personal anecdotes, their long-term vision focusing on owner-centric values, excellence, and anticipation in the business. Highlights include their experiences at Casago University, the importance o...
2025-08-1435 min
Keynotes by CasagoAuthenticity and Advocacy at Casago: Michael Austad's StoryOwner-Centric Property Management with Michael Austad of CasagoIn this episode of Keynotes, host Steve Schwab talks with Michael Austad, owner of Casago in Willamette Valley, about his transition from a long career in retail to the hospitality industry. Michael discusses the importance of simplicity, authenticity, and owner-centric property management. Highlighting Casago's unique value, Michael illustrates how the company maintains a delicate balance between the advantages of a large corporation and the personalized touch of a local owner, fostering close relationships and effective management for homeowners.00:00 Introduction to Keynotes Podcast00:39 Meet Michael Austad: From...
2025-08-1313 minKeynotes by CasagoSteve Schwab & Bob Milne [Episode 3]Welcome to KEYNOTES, a podcast just for Casago homeowners. This is where we explore how to get the most out of your relationship with Casago. Here you will learn tips and tricks on earning more income with your property, while coming to understand more about the short-term-rental-industry along the way. I’m your host Steve Schwab, and this is KEYNOTES.
2025-08-0956 min
Chief Influencer®The Responsibility to Influence: Insights from Nonprofit CEOsIn this special Chief Influencer Power Breakfast episode, Anthony moderates a dynamic panel featuring five powerhouse nonprofit CEOs. Together, they explore how leaders can harness the power of personal branding to amplify their missions and drive greater impact.You'll hear real-world strategies and inspiring stories from:📌 Steve Schwab (Elizabeth Dole Foundation)📌 Jean Accius (Creating Healthier Communities)📌 Katie Schubert (Society for Women’s Health Research)📌 Jennifer Sirangelo (Points of Light)📌 Lidia Soto-Harmon (Student Conservation Association)Discover practical tips for staying...
2025-07-2354 minKeynotes by CasagoSteve Schwab & Bob Milne [Episode 2]Welcome to KEYNOTES, a podcast just for Casago homeowners. This is where we explore how to get the most out of your relationship with Casago. Here you will learn tips and tricks on earning more income with your property, while coming to understand more about the short-term-rental-industry along the way. I’m your host Steve Schwab, and this is KEYNOTES.
2025-07-0923 minKeynotes by CasagoSteve Schwab & Bob Milne [Episode 1]Welcome to KEYNOTES, a podcast just for Casago homeowners. This is where we explore how to get the most out of your relationship with Casago. Here you will learn tips and tricks on earning more income with your property, while coming to understand more about the short-term-rental-industry along the way. I’m your host Steve Schwab, and this is KEYNOTES.
2025-07-0519 minKeynotes by CasagoState Of The Vacation Rental Industry With Matt LandauIn light of the recent merger between Casago and Vacasa, Steve and Matt discuss the future of Casago, while giving insight to the current state of the vacation rental industry as a whole.
2025-07-0429 min
Oscar Mike RadioElizabeth Dole Foundation – CEO Steve SchwabIn May, I attended the 10th Annual Elizabeth Dole Foundation Convening. Prior to the event, I talked with Michael Koorman, a 2025 Elizabeth Dole Foundation Fellow, and during the event, I spoke with Joseph Kavanagh and Heidi Munro. I was invited to speak with Steve Schwab, CEO of the Elizabeth Dole Foundation. During his earlier speech, Steve discussed how the Foundation supports military and veteran caregivers, prompting me to ask further questions about these efforts.Steve elaborated on the Foundation’s mission to support caregivers, the unique challenges they encounter, and the significance of community, data, and strategic initiatives. He em...
2025-07-0423 min2025-06-1115 min
Vacation Rental SuccessVRS610 - The Quiet Power of Leadership: Steve Schwab on Earning Loyalty and Driving ChangeIn this landmark episode of the Vacation Rental Success Podcast, Heather Bayer is joined by Steve Schwab, the Founder and CEO of Casago, at a truly pivotal moment - not just in his personal journey, but in the history of the vacation rental industry. As Casago steps into a groundbreaking merger with Vacasa, Steve reflects on the path that led him here and the deeply held leadership values that have shaped the company's evolution. From climbing rooftops in Rocky Point, Mexico, to becoming the driving force behind a national franchise brand, Steve's story is anything but typical...
2025-05-0742 min
Good Morning HospitalityBreaking News: Steve Schwab on Casago's $128M Acquisition of VacasaIn this special episode of Good Morning Hospitality, we are joined by Steve Schwab, the founder and CEO of Casago, to discuss Casago's monumental $128 million acquisition of Vacasa, a previously publicly traded property management company.
Steve shares insights into how this bold move will reshape vacation rental management by transitioning Vacasa to a franchise model. He dives into his journey from starting Casago 25 years ago to building a business centered on owner satisfaction.
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Good Morning Hospitality is part of the Hospitality.FM Multi-Media Network and is a Hospitality.FM Original
The hospitali...
2025-05-0137 min
The Bliss Business PodcastThe Future of Leadership: EQ, Innovation, and Conscious Capitalism with Steve SchwabWhat happens when a company decides to do good and do well at the same time?Join us on The Bliss Business Podcast as we sit down with Steve Schwab, U.S. Army veteran turned purpose-driven CEO of Casago, one of the fastest-growing vacation rental and property management brands in North America. 🎙️ Hosted by Stephen Sakach & Mike LiwskiIn this episode, we’ll explore:✅ How emotional intelligence (EQ) shapes modern leadership✅ Why conscious capitalism is more than a trend—it’s the future ✅ The intersection of people, profit, and purpo...
2025-04-0842 min
Chief Influencer®Steve Schwab on Fueling a Movement With Authentic Leadership - Chief Influencer - Episode # 093How can a mission greater than yourself fuel meaningful change and inspire others to join the movement? Steve Schwab, CEO of the Elizabeth Dole Foundation shares key lessons he learned from Senator Dole, including the importance of having a mission greater than yourself for true health and vitality. Steve discusses how authentic storytelling and persistence helped grow the Elizabeth Dole Foundation’s mission into a nationwide movement, through the Hidden Heroes Campaign, with support from influencers like Tom Hanks and Savannah Guthrie. He reflects on the power of coalition-building and...
2025-03-051h 02
The Vintory PodcastEpisode 36: Top 10 Mistakes - Casago's Steve Schwab's Expert Advice for Navigating Common Vacation Rental ChallengesWelcome to The Vintory Podcast: Top 10 Mistakes. This week, Casago's Steve Schwab joins us to share his vacation rental mistakes, how he learned from each one, and the strategies that helped him grow his rental business.Enjoy!⭐️ Links & Show NotesVacation Rental SecretsSteve SchwabCasagoBrooke Pfautz 🔗 Connect With VintoryWebsiteLinkedIn🚀 About VintoryVintory is the first and only platform designed exclusively to help vacation rental managers recruit new homeowners and add more properties to their management program.
2024-12-131h 01
Casa-CastOutperforming Five Star ReviewsMastering Five-Star Guest Experiences with Casa Cast: The North County San Diego Casago OfficeIn this episode of Casa Cast, host Steve Schwab sits down with Bert King, Eric Trojan, and David Carter, the owners of the North County San Diego Casago office, to discuss their success in the vacation rental management industry. They explore their two-and-a-half-year journey with Casago, emphasizing their Orange Credo philosophy of exceptional guest care and owner-centric services. The team shares their hybrid model inspired by renowned brands like Nordstrom and Costco and luxury hotels such as Four Seasons and Ritz C...
2024-11-2539 min
Casa-CastCasago and Adaptive AI: Revolutionizing Hospitality, with Ashish VijInnovating Guest Experiences and Tech Partnerships with Casago: Insights from Ash and NashIn this engaging episode of Casa-Cast, host Steve Schwab leads insightful conversations with Ash from Adaptive and Nash, focusing on technological advancements in the vacation rental industry. Ash shares his background from Google, elucidating how Adaptive's AI platform enhances guest experiences for Casago users through data-driven personalization. Key topics include the platform’s impact on conversion rates, integration processes, and performance indicators. Nash adds to the conversation by emphasizing Casago’s forward-thinking mindset, their adoption of new technologies, and the importance of accountability in part...
2024-11-0608 min
Casa-CastDesigning Demand with Felipe CalderaUnlocking Rental Success: Unique Design, Strategic Marketing, and Hero Features with Felipe CalderaIn this episode of CasaCast, host Steve Schwab interviews Felipe Caldera from Port Boulevard to explore the transformative impact of unique property design and strategic marketing on rental revenue. The discussion emphasizes differentiating properties with standout amenities such as hot tubs, game rooms, saunas, and cold plunges and creating eye-catching 'hero photos.' They delve into understanding the target market, effective property staging, and using actors in photos to enhance perceived experiences. Key points include leveraging platforms like Airbnb and VRBO, the importance of...
2024-10-2918 min
Casa-CastThe Roadmap to Vacay Success: In Conversation with Mike MearsRevolutionizing OTAs: Insights with Mike MearsIn this episode of Casa-Cast, host Steve Schwab interviews Mike Mears, co-founder of the innovative OTA, Vacay My Way. Mike shares his journey from VRBO and HomeAway to creating a new platform aimed at balancing benefits for property managers, hosts, and travelers. They discuss the evolution of the OTA market, strategies for sustainable growth, and the importance of transparent and competitive pricing models. Emphasizing trust and direct communication, Mike introduces VacayMyWay's tools and resources designed for success. This insightful conversation also touches on Mike's background in the Austin music scene and...
2024-10-2319 min
Keynotes by CasagoBehind the Scenes with Jennie Strait.Exploring Property Management Excellence: A Deep Dive with Jennie StraitIn this engaging episode of Keynotes, host Steve Schwab converses with Jennie Strait from Santa Barbara about her extensive experience and five-year journey with Casago. Jennie delves into her personal philosophies on building honest and educational relationships with homeowners and her dedication to providing warm and welcoming experiences for guests. She recounts a memorable success story of managing ten new property units in Summerland through excellent service, timely communication, and comprehensive support from Casago. Listeners will gain valuable insights into property management and the importance of strong...
2024-10-2111 minKeynotes by CasagoSustainable Success in South Padre with Andrea and Cassandra.Sustainable Success in the Vacation Rental Industry with Andrea and Cassandra from CasagoIn this episode of Keynotes, host Steve Schwab sits down with Andrea and Cassandra from South Padre Island to discuss their extensive experiences in the vacation rental industry. The conversation covers their professional journey to Casago, highlighting their technical, accounting, and managerial expertise. They emphasize the importance of personalized service and relationship building for homeowner and guest satisfaction. Additionally, the episode delves into Casago's commitment to environmental sustainability, detailing eco-friendly practices such as using bamboo paper products and recycled materials and promoting local non-profits...
2024-10-2011 min
Keynotes by CasagoSouthern Hospitality: Tim Smith's Approach to Property ManagementSouthern Hospitality and Resilient Property Management with Tim Smith from CasagoIn this episode of Keynotes, host Steve Schwab interviews Tim Smith, the owner of Casago in New Smyrna Beach. Tim narrates his unexpected journey from Salesforce consulting to property management and discusses Casago's mission to align with homeowners' goals while delivering memorable experiences for guests. Emphasizing Southern hospitality, Tim describes treating every guest like family and maintaining constant communication with property owners. He highlights proactive measures taken during Hurricane Ian to safeguard properties, demonstrating Casago's reliability and personal touch. Practical insights into building trust, setting clear...
2024-10-2012 min
Keynotes by CasagoElevating Short-Term Rentals with Philippe and GeraldInside Casago: Transforming Hospitality and Property ManagementIn this comprehensive episode of Keynotes, host Steve Schwab engages with Philippe and Gerald, owners of Casago Aruba, to explore their journey from the restaurant industry to the realm of short-term rentals. During Casacon 2024, the conversation covers the benefits of implementing structured systems and maintaining transparent processes in hospitality management. They discuss Casago's commitment to homeowner advocacy and trust, illustrated through a case study about a homeowner who successfully converted a challenging rental purchase contract into a straightforward mortgage. This episode provides valuable insights and practical advice for homeowners and...
2024-10-2017 min
Keynotes by CasagoBeyond Five Stars: Jeff and Marcie Harris Define Excellence in STRJourney to Excellence: Owner-Centric Property Management with Jeff and Marci HarrisIn this episode of Keynotes, host Steve Schwab interviews Jeff and Marci Harris from Casago Heber. They discuss their evolution from starting their own property management company, Key in Memory, to joining Casago and achieving significant professional growth. The conversation emphasizes their commitment to delivering a 'six-star' guest experience, deep community involvement, and strategic differentiation from competitors. Key topics include the importance of owner-centric property management, clear homeowner expectations, ongoing communication, and trust within the community. The episode also highlights their expertise in local regulations and...
2024-10-1911 min
Keynotes by CasagoDelivering Intentional ExcellenceFrom Military Ops and Ice Rinks to Premium Property Management: The Casago StoryIn this episode of Keynotes, host Steve Schwab interviews JB and Ilona from Casago, who manage vacation properties in Henderson and Las Vegas. Steve and JB reflect on their shared background in the Special Operations Army. At the same time, Ilona shares her journey from a world-champion figure skater and coach to a property management professional. The discussion highlights the importance of organization, attention to detail, and excellence in their property management philosophy. They emphasize prioritizing home improvements for homeowners, maintaining high client response...
2024-10-1914 min
Keynotes by CasagoForging Personal Connections: Insights from Wendi and Brannon Hightower.Forging Personal Connections: Insights from Wendi and Brannon Hightower.In this episode of Keynotes, host Steve Schwab has an enriching conversation with Wendy and Brandon from Frio River Resorts. They delve into their experiences in the property management business, emphasizing the importance of personal relationships with guests and homeowners. The discussion highlights their unique community-centered approach and the value of creating partnerships beyond mere business transactions. Additionally, they explore owner-centric relationships in the vacation rental industry, focusing on transparency, mutual respect, and aligning goals with property owners to ensure a positive guest experience. Contact information for Casago...
2024-10-1912 minCasa-CastAlfredo Arcos: VRBO's Director of Partner Success for the AmericasA Harmony of Hospitality and Market StrategiesIn this episode of Casa Cast, host Steve Schwab is joined by Alfredo Arcos, VRBO's Director of Partner Success for the Americas. Alfredo shares his musical family background and discusses his professional journey from the hotel industry to the vacation rental space with Casago. He emphasizes the importance of professional photography, competitive pricing, and optimized properties for attracting travelers. Alfredo also highlights the role of technology in both industries and the significance of an owner-centric approach. The episode concludes with anticipation for a friendly competition involving spicy chicken wings.
2024-10-1711 min
Keynotes by CasagoBuilding Meaningful Relationships with Mike ReinmanBuilding Meaningful Relationships in Property Management with Mike ReinmanIn this episode of Keynotes, host Steve Schwab introduces Mike Reinman, owner of Casago in Kona and the Redwoods, who shares his journey from the Peace Corps to establishing a successful property management business. They discuss building strong relationships and trust with property owners, the importance of empathy in hospitality, and the unique value Casago provides as both a local business and an international brand. Mike highlights the significance of being 'owner-centric' and shares a heartfelt story about helping a homeowner transition his property for future generations. Listeners...
2024-10-0614 min
Keynotes by CasagoCosta Rica: Balancing Hospitality and Owner Needs with Juan Carlos and FlorOwner-Centric Success: Exploring Hospitality with Casago Costa RicaIn this episode of Keynotes, host Steve Schwab talks to Juan Carlos and Flor from Casago Costa Rica about their first year in the short-term rental industry. They discuss transitioning from hotel management to vacation rentals, emphasizing the importance of hospitality and owner-centricity. With a focus on communication and local expertise, they reveal Casago's unique blend of international standards and local presence. The conversation highlights the value of anticipating guests' and homeowners' needs, building trust, fostering positive experiences, and encouraging word-of-mouth recommendations. Contact details for Casago Costa Rica's property...
2024-10-0613 min
Keynotes by CasagoNavigating Trust and Community: Insights from Greg and Stacy WessonGenerational Insights: Navigating Property Management with the WessonsIn this episode of Keynotes, host Steve Schwab interviews Greg and Stacy Wesson from Sun River, Oregon, about their experiences and philosophy in property management. The Wessons share the history of their family-run business, emphasizing the importance of a relational approach with guests and homeowners. They discuss the 'owner-centric' model that prioritizes transparent communication and trust-building with homeowners, viewing them as family. The episode also explores the Wessons' commitment to community involvement and the joy they find in sharing the Sun River experience with guests. The Wessons express their...
2024-10-0613 minCasa-CastStanding Out in Short-Term Rentals: The Flower Field ConceptStanding Out in Short-Term Rentals: The Flower Field ConceptIn this episode of CasaCast, host Steve Schwab discusses a mastermind session focused on enhancing short-term rental listings with Stacy Wesson, Jackie Norde, Carlos Corzo, and David Mejorado. The concept of 'flowered fields' is introduced, comparing unique and eye-catching properties to colorful flower fields among monotonous brownfields. The discussion emphasizes the importance of making a rental stand out through unique amenities and creative staging without requiring extensive expenses to increase rental appeal and profitability. Several strategies are explored, including storytelling and minimal adjustments that can notably differentiate properties i...
2024-10-0517 minCasa-CastGet to know Scott KleinUnveiling Success: An Interview with Scott KleinIn this episode of Casa Cast, host Steve Schwab sits down with Scott Klein, a Partner Success Manager at Casago. They discuss Scott's background, his journey from Nebraska to his current role, and his passion for metaphysical studies. Scott shares his experiences in the business world, including his mentorship in Tampa and his role in helping student loan borrowers. They explore Scott's time at Streamline, his transition to Casago, and his insights into efficiency and relationship-building. The episode offers valuable wisdom on the importance of being present, forgiving oneself, and...
2024-09-2615 minCasa-Cast2024 Streamline Summit ReviewInsights from the 2024 Streamline SummitIn this episode of the Casa-Cast by CasaGo, the team discusses their key takeaways from the 2024 Streamline Summit. Featuring insights from Shannon, Catrina, Brennan, Wendy, Jeremy, Scott, and Stacy. The conversation covers advancements in AI, team development strategies, new Streamline features, branding insights, and efficient processes for property management. They highlight sessions on AI-driven tools like Leo, best practices in team building using the Tuckman method, and the non-sales-focused nature of the summit. The team also shares their personal experiences and plans to implement new knowledge in their respective roles.00:00...
2024-09-1915 min
Keynotes by CasagoExploring BnBFinder's Benefits for HomeownersMaximizing Rental Revenue with B&B Finder - Keynotes Podcast with Steve SchwabIn this episode of Keynotes, host Steve Schwab explores how Casago homeowners can benefit from using B&B Finder as an additional rental channel. Joined by Michelle Gillin and Tim Wilson from B&B Finder, they discuss five key advantages for homeowners, including no guest fees, increased exposure, greater control over policies, the absence of restrictive algorithms, and the supportive community within Casago. The discussion emphasizes how B&B Finder's unique approach can lead to higher bookings and more revenue for property owners.
2024-09-1312 minCasa-CastBnB Finder Cutting Out the Middle ManExploring the B&B Finder Difference with Michelle Gilliland and Tim WilsonIn this episode of Casa Cast, host Steve Schwab sits down with Michelle Gilliland and Tim Wilson from B&B Finder to discuss their unique business model and recent success. The conversation covers their mission to reduce travel costs by cutting out excessive fees and commissions, thus linking travelers directly with property management companies. They also explore the evolution and history of B&B Finder since its inception in 1998 and their recent expansion to include professionally managed vacation rentals. Key points include the benefits of...
2024-09-1328 min
Between Now and SuccessSeparating Good RIA Firms From Great Ones: 5 Key Principles and Actionable Insights for Growth with Schwab's Lisa SalviGuest: Lisa Salvi, Managing Director, Advisor Services at Charles Schwab. In a Nutshell: If you could start from scratch and sketch out what the ideal advisory practice looks like, what would you come up with? Lisa Salvi and her team have developed just such a blueprint for what the most successful firms at Charles Schwab are doing to manage and grow their businesses. On today's show, Lisa and I dig into the details of Schwab's 2024 Benchmarking Study, paying particular attention to the five Guiding Principles for Advisory Firm Success that Lisa says separate...
2024-08-2743 min
Casa-CastWhy Disinfectant is Not Always the Answer: A Conversation with Dave Thomas.The Casa Cast: The Science and Process of Effective Cleaning with Dave ThompsonIn this episode of Casa Cast, host Steve Schwab interviews Dave Thompson, the founder of the Academy of Excellence. They delve into what defines true cleaning, emphasizing the importance of pH balance and physical removal in the cleaning process. Dave explains how the right chemicals, agitation, and rinsing are essential for creating a healthy, safe surface. They also discuss the distinction between household cleaning and commercial cleaning, the role of quats in disinfection, and the necessity of using an ATP meter to measure cleaning...
2024-08-0728 min
Casa-Cast5 Safety tips from Justin FordSafety First: Insights from Justin Ford on CasaCastIn this episode of CasaCast, host Steve Schwab welcomes Justin Ford from Breezeway, an expert in short-term rental safety. They discuss Justin's journey from running a large vacation rental company to becoming a safety guru driven by personal experiences and incidents. The conversation includes essential safety measures for property managers, focusing on smoke alarms, egress, trip hazards, pool safety, and fire extinguishers. Justin shares practical advice and solutions to enhance guest safety and minimize liability, ultimately contributing to better guest experiences and increased bookings.00:00 Introduction to CasaCast
2024-07-3119 min
Keynotes by CasagoVacation Rental Saftey: A Conversation with Industry Leading Expert, Justin FordHomeowner Safety Essentials with Justin FordIn this episode of Keynotes, host Steve Schwab talks with Justin Ford, a safety expert in the short-term rental industry, about essential safety measures homeowners can implement to protect their guests. Justin shares seven key actions, including installing quality smoke alarms, ensuring proper egress, removing tripping hazards, securing swimming pool areas, having accessible fire extinguishers, choosing appropriate barbecue grills, and selecting commercial-grade products for rentals. Justin recounts impactful stories highlighting the importance of these safety practices and provides practical tips to help homeowners prevent incidents and liabilities.00:00 Introduction to...
2024-07-2727 minCasa-CastUnlocking VRBO Enterprise Status With Jenny DavisMaximizing Relationships with Your VRBO Account Manager: Insights from Jenny DavisIn this episode of Casa Cast, host Steve welcomes Jenny Davis from VRBO, the account manager for Casago. Jenny shares insights into her background, having moved from San Diego to Texas, and her journey from teaching to working at VRBO. The episode focuses on the six ways to utilize your account manager better. These methods include setting up quarterly meetings, building strong relationships, leveraging available reports and data, optimizing photos and listing descriptions, ensuring amenities optimization, and understanding technical support and escalation processes. Jenny emphasizes the...
2024-07-2420 min
Keynotes by CasagoCasago's Home Exchange ProgramIn this episode, learn how to use the benefits of the Casago third home exchange program.
2024-07-2410 min
Casa-Cast7 Tips to Grow your inventory with Brooke Pfautz7 Secrets of Property Management Growth with Brooke PhautzIn this episode of Casa Cast, host Steve interviews Brooke Phautz, founder of Vintory, a leader in the inventory acquisition sector. Brooke shares insights from his 17-year experience in the vacation rental industry, revealing seven critical lessons learned from helping over 700 companies grow their inventory. These lessons include understanding the value of good data, maintaining consistent marketing, utilizing key messaging building blocks, leveraging technology, the significance of direct mail, having the right business development person, and the importance of responsiveness. Additionally,Brooke discusses his successful books and how his...
2024-07-1743 min
Casa-CastNurturing Homeowner Relationships: Insights from AndresNurturing Homeowners: The Big Three ApproachIn this episode of Casa-Cast, Steve Schwab discusses the importance of nurturing relationships with homeowners as part of Casago's Orange Credo. The episode features a presentation by Andres from Fort Lauderdale, who explains a strategic approach to nurturing homeowners by focusing on three key areas: rates and occupancy, home upkeep, and continuous improvement through communication. Steve emphasizes the necessity of transparent and consistent communication with homeowners, educating them on the nuances of running a vacation rental business and the importance of meeting their expectations to ensure long-term success. The episode also...
2024-07-0513 min
Casa-CastFrom Owner Focus to Holistic Views: Insights from IMN 2024Key Takeaways from IMN Conference 2024: Homeowner and Customer-Centric StrategiesIn this episode of CasaCast, Steve Schwab discusses the significant takeaways from the IMN Conference 2024 in Austin with guests Manuel and Jason from Orlando. The conversation centers around four main points: the importance of being homeowner-centric, enhancing the customer experience, adopting a holistic view for creating a sustainable future, and the value of breakout rooms for practical and tactical learning. The guests also share their insights on building a strong company culture and the importance of communication in delivering top-notch hospitality.00:00 Introduction to CasaCast00:15 Meet...
2024-06-3016 min
Keynotes by CasagoUnderstanding the Casago Protection Program with John Slaughter.Understanding the Casago Protection Program with John Slaughter on KeynotesIn this episode of Keynotes, host Steve Schwab discusses the Casago Protection Program with John Slaughter from Rental Guardian. They delve into the specifics of the program, including its liability coverage, structure coverage, content protection, bed bug coverage, and the unique per booking policy. The episode provides essential insights into how the program, designed exclusively for Casago homeowners, offers comprehensive protection against the day-to-day risks associated with renting out properties. Schwab and Slaughter also share real-life examples illustrating the benefits of the program.00:00 Introduction to...
2024-06-2613 minCasa-CastI have a Revenue Manager... Now what?Mastering Revenue Management: Daily, Weekly, and Monthly StrategiesIn this episode, Steve hosts Desiree Garcia, co-founder of RevMax, to discuss essential practices in revenue management. Desiree shares her journey and expertise, highlighting strategies that property managers should implement daily, weekly, and monthly. Key focuses include measuring bookings, leads, and pickup daily; reviewing pricing, nightly minimums, and availability weekly; and evaluating marketing efforts and OTA performance monthly. The conversation underscores the importance of a collaborative approach between revenue managers and property managers to optimize revenue through a blend of art and science.00:00 Introduction and Guest Welcome
2024-06-1922 minCasa-CastExploring Streamline Hidden Features with Andrea ParkExploring Streamline's Hidden Features with Andrea ParkIn this episode of Casa Cast, Steve welcomes Andrea Park, owner of South Padre Island CasaGo and software development manager at Streamline. They discuss Andrea's role in overseeing development and delve into eight lesser-known Streamline features, including language customization, custom user groups, rotation logic on websites, a customizable Owner Statement Builder, auto-response for OTAs, Owner Commission Discrepancy Report, unit setup tips for SEO, and work order approval processes. Andrea shares her journey in property management, her love for building strong owner relationships, and even a personal story about her riding...
2024-06-1216 minCasa-CastMastering Work Orders: Insights from Bill JohnsonMastering Work Orders with Operational Excellence: A Conversation with BillIn this Casa-Cast episode, Steve welcomes Bill Johnson, a former homeowner turned Stigward, to discuss the intricacies of handling work orders. Bill shares his expertise on the operational aspects of using work orders as tools for workflow and coordination and for enhancing communication. They delve into the five key things you should know about work orders, including the importance of documentation, the proper language, and the necessity of team training. They also explore effective change management strategies for implementing work orders, emphasizing the importance of transparency and...
2024-06-0419 minCasa-CastRevenue Management Terms You Need to know.Top 10 Revenue Management Terms Every Property Manager Should KnowIn this episode, Steve interviews Desiree Garcia, the co-founder of RevMax. The discussion centers around the top 10 revenue management terms vital for property managers. The conversation begins by highlighting Desiree's extensive experience in the industry and how she partnered with Carlos and Streamline to create RevMax. The terms covered include Revenue, Occupancy, ADR (Average Daily Rate), RevPAR (Revenue Per Available Unit), Pace, Paid Occupancy, Availability, Booking Window, Length of Stay, and Forecast, Goal, and Budget. The episode provides valuable insights into understanding these metrics and their impact on...
2024-05-2942 minCasa-CastThird Home partnership for biz dev and retentionExploring 3rdHome with Chad Rowe and Rowdy Stovall on Casa-CastIn this episode of Casa-Cast, hosts discuss the 3rdHome Luxury Home Exchange program with guests Chad Rowe, SVP of Business Development, and Rowdy Stovall, Director of Business Development. They explore how affiliates can join through Casago, detailing the advantages for homeowners, including acquisition strategies to make the program appealing. The conversation covers the program's workings, emphasizing its B2B partnership model, the unique 'keys for time' exchange system, and how 3rdHome positions itself in the luxury market with high-end properties and desirable locations. Key points i...
2024-05-2222 min