Steven Van Belleghem - Podcast Details

Shows

VirtualVirtual #3: Een AI Agent voor iedereen, thuis en op de werkvloer, met Steven van Belleghem.Vandaag spreken Pieter en Tim met ondernemer en auteur Steven Van Belleghem over Agentic Ai, nu al het buzzwoord van 2025 als het over artificiële intelligentie gaat. Wat is het? Is het meer dan een fancy naam voor automatisering. En hoe gaan wij allemaal daar iets van merken. Weg met apps, iedereen zijn eigen agent!Volg ons op onze social media kanalen en blijf op de hoogte: Instagram TikTok Linkedin 2025-01-151h 00

The Experience EdgeEp.6 - Frictionless CX: The Future is Here - Steven Van BelleghemVisit us at ⁠⁠www.theydo.comSummaryJochem Van Der Veer interviews Steven van Belleghem, exploring South Korea’s unique customer experience landscape, the role of AI, robotics, and government in digital innovation. They discuss personalized automation, redefining human interactions, friction hunting, emotional connections, and the leadership needed to foster customer trust and loyalty in a fast-changing world.Guest Bio:Steven is a Customer Experience veteran - he’s mostly known for his super engaging keynotes and high energy on stage. He finds his inspiration by visiting companies all over the...2025-01-031h 01

The CX PodcastSteven's week 224: News about Sneakers for the Metaverse, Google and more!In this episode of Steven’s Week: Nike’s virtual adventure continues with the acquisition of digital fashion startup RTKFT, US consumers like the idea of super-apps and Google is showing its strong AR ambitions. Thanks for watching!2021-12-1705 min

The CX PodcastSteven's week 223: News about AB InBev, future of the banks and more!Welcome to Steven’s Week #223! What caught my eye this week? Beer giant AB InBev is experimenting with direct-to-consumer e-commerce, big brands are taking data collection in their own hands again and McKinsey urges banks to re-invent themselves.2021-12-1005 min

The CX Podcast10 Customer Experience Trends for 2022, by Steven Van BelleghemWhich customer experience trends will shape 2022? What will CX look like in 2022? If you ask me, these 10 customer experience trends are going to be huge next year. From artificial serendipity to re-inventing customer loyalty, and from loving your frustrated customers to defining ethical boundaries, this is just a small taste of what we can expect in this video.2021-12-0230 min

The CX PodcastSteven's week 221: News about Amazon, Twitter and more!Welcome to Steven’s Week #221! In this show: Apple is speeding up the development of its much-anticipating electric car, Amazon plans to open 260 cashierless grocery stores in the UK and Twitter is experimenting with livestream shopping. Enjoy & see you next week!2021-11-2604 min

The CX PodcastZalando versus SHEIN - by Steven Van Belleghem and Pascal CoppensWhat does Chinese fashion retailer SHEIN have that Zalando, its European competitor, doesn't? And will that be enough for SHEIN to dominate the European fashion market? Today, China-expert Pascal Coppens and I dive into the topic of real-time fashion.2021-10-2822 min

The CX PodcastDisney versus Tencent - by Steven Van Belleghem and Pascal CoppensDisney versus Tencent is one of the most exciting battles in the world of entertainment. Tencent is at an advantage because they are focusing on gaming, something that is currently hugely popular with Generation Z. But what else can we expect from these two giants? China-expert Pascal Coppens and I take a look at this epic rivalry.2021-10-2125 min

The CX PodcastFacebook versus Bytedance - Steven Van Belleghem with Pascal's China LensFacebook versus ByteDance is one of the most exciting battles in the world of technology today. What can we expect from these two giants? China-expert Pascal Coppens and I take a look at this epic rivalry.2021-10-1427 min

The CX PodcastTesla versus BYD - Steven Van Belleghem with Pascal's China LensTesla versus BYD is one of the most fascinating battles in the electric vehicle market right now. It may look as if Tesla is outcompeting its Chinese rival, but don’t be fooled. BYD looks more than ready to take the throne in the coming years.2021-10-1124 min

The CX PodcastSteven's week 215: News about Amazon Astro, TikTok and more!Hey everyone, welcome to Steven’s Week #215. On this week’s show: Amazon presents Astro the household robot, TikTok celebrates 1 billion users with a new set of tools and Jumbo supermarkets introduce slow and chat-friendly check-outs.2021-10-0104 min

The CX PodcastBooking versus Ctrip - Steven Van Belleghem with Pascal's China LensChina expert Pascal Coppens and I discuss the battle of the travel apps. When we look at Ctrip, the biggest Chinese tourism app, we see that Booking.com, which is the number 1 in the world, has a lot to learn from its Chinese competitor.2021-09-2923 min

The CX PodcastSteven's week 214: News about Apple, brand loyalty and more!Welcome to a new Steven’s Week! In this episode I talk about Time Magazine launching a very cool NFT project, Apple is developing a depression detector for iPhone and consumer brand loyalty is at a new low. Enjoy the show!2021-09-2405 min

The CX PodcastApple versus Xiaomi - Steven Van Belleghem with Pascal's China LensHow Xiaomi beat Apple: the Chinese company became the biggest smartphone manufacturer in the world, using a completely different strategy.2021-09-2224 min

The CX PodcastAmazon versus Alibaba - Steven Van Belleghem with Pascal's China LensWelcome to the very first episode where Pascal Coppens and I compare 8 international Chinese and Western technology giants. The main question in this series we want to answer is who had the best offer that we can't refuse? In this first episode, we're going to take a closer look at the two giants Amazon and Alibaba. In which Pascal and I will each share our own vision on the subject.2021-09-2029 min

The CX PodcastInterview with Steven van Belleghem about customer centricity in internal processesIs there such a thing as over-focusing on internal processes? In the 3rd and final part of my webinar on customer-centricity with Leslie Cottenjé, we take a look at the importance and the possible dangers of your company’s processes.2021-08-0629 min

The CX PodcastInterview with Steven van Belleghem about customer centricity in product innovationPart 2 of my webinar series on customer-centricity dives into the aspect of product innovation. Innovation is no guarantee for success, so the big question is: how can we create products and services that are relevant to our customers?2021-07-2332 min

The CX PodcastInterview with Steven van Belleghem about customer centricity in customer serviceHow can you make your company more customer-centric? In 3 webinars, Leslie Cottenjé (Hello Customer) and I dive into the world of customer-centricity. First up: how your customer service can make the difference.2021-07-0934 min

The CX PodcastSteven's week 200: Special episodeWelcome to a special episode: #200 of Steven’s Week! For this special occasion, let’s look into the future and see what episode 400 could be like, shall we? What will I be talking about in the next 200 shows? Watch the XL video to find out!2021-04-0212 min

The CX PodcastSteven's week 199: News about Amazon Fresh, Zoom and more!Welcome to Steven's Week #199! In this week's show: Amazon takes the online advertising market by storm, new Zappos CEO talks about the entertainment factor of e-commerce, Zoom reveals how it wants to keep growing after the pandemic and Amazon Fresh grocery stores are multiplying under the radar. Enjoy the show!2021-03-2608 min

The CX PodcastSteven’s week 194: News about Jaguar's electric future, Facebook smartwatch rumours and more!In Steven’s Week #194 I take a look at Jaguar’s bold decision to become all-electric by 2025, another ban on facial recognition software in the US, Buzzfeed’s new virtual shopping mall concept and rumours about Facebook entering the smartwatch market. Enjoy!2021-02-1904 min

The CX PodcastSteven Van Belleghem x Jonathan Berte - CEO RobovisionHi guys! In this episode I'm interviewing Jonathan Berte, CEO and founder of Robovision, specialized in AI and robotics. Enjoy!2021-02-0830 min

The CX PodcastSteven's week 191: News about Google Routines, Birdwatch, influencer marketing & Twitch and more!In Steven’s Week 191 we’re taking a look at Google Routines, the fantastic new Google Assistant functionality, Twitter introduces content moderation experiment Birdwatch to fight misinformation, Twitch success shows the huge potential of influencer marketing and Facebook is talking about a privacy ‘big shift’. Enjoy!2021-01-2905 min

The CX PodcastSteven’s week 190: News about Medical care at home by CVS, WhatsApp privacy controversy and more!In Steven's Week #190, I talk about the new wearable medical alert system Symphony that brings health care services to patients’ homes, DoorDash is leading the booming US market of online restaurant marketplaces, Netflix hits 200 million users, privacy controversy delays WhatsApp update and some massive new investments in the world of self-driving cars.2021-01-2206 min

The CX PodcastSteven Van Belleghem x Duncan WardleIn conversation with Duncan Wardle, former head of innovation at the Walt Disney Company. 2021-01-1146 min

The CX Podcast8 CX Trends for 2021, by Steven Van BelleghemWhich customer experience trends will shape 2021? If you ask me, these 8 trends are going to be huge next year. From customers’ mental wellbeing to the scaling of local businesses, and from zero thinking to the added value of entertainment, this is a small taste of what we can expect. Enjoy and let me know what you think!2020-12-0719 min

The CX PodcastSteven’s week 174: News about Singapore contact tracing, Facebook Campus and Ray-Ban smart glassesHey everyone, welcome to Steven’s Week #174! Singapore is looking at Bluetooth technology to improve COVID contact tracing, Oracle and TikTok finally close data storage deal, citizenM introduces ‘Netflix for hotels’, Apple wants to become our personal healthcare assistant, while Facebook gets nostalgic with Facebook Campus and partners up with Ray-Ban for their first smart glasses. Enjoy!2020-09-1805 min

The CX PodcastSteven’s week 172: News about TikTok acquisition, Facebook Horizon and more!Welcome back everyone! In my first episode after the summer break, I talk about Walmart entering the TikTok acquisition race, the Toyota-backed company SkyDrive testing a flying car, Zoom’s unbelievable financial results, Netflix will start offering first episodes for free, and Facebook will publicly test its VR platform Horizon. Enjoy!2020-09-0404 min

The CX PodcastSteven’s week 171: News about Google fact-check labels, Facebook ad boycott and more!Hey everyone, welcome to the last show before my summer break! In this week’s update: Google introduces a fact-check label for images, some big brands are launching a Facebook ad boycott and Google’s ad revenues drop for the first time in its entire history. See you in September! 2020-06-2603 min

The CX PodcastSteven’s week 170: News about Facebook payment service, Tencent city in China and more.Hello again! In this week’s show: an exciting telco-finance blend by Belfius and Proximus, WhatsApp payment services, Fitbit launches a ‘ready for work’ check, Instagram has become a main news source, Tencent is building a car-free city, the Boston Dynamics Spot robot is on sale and marketing will become even more digital post-pandemic. Enjoy!2020-06-1908 min

The CX PodcastSteven calls with Jon BirdIn this episode Steven talks to Jon Bird. Jon Bird is CEO of leading marketing communications agency VMLY&R in Australia and New Zealand, and is also a global advisor to VMLY&R's retail and commerce practice.2020-06-1437 min

The CX PodcastSteven’s week 169: News about IBM's decision about facial recognition, booming bots and more.Hey everyone! Find out why IBM will no longer allow governments to us its facial recognition technology, learn how corona has given last mile delivery robots a tremendous boost and discover why AliExpress is counting on an army 100,000 influencers to recover from the crisis. Stay safe and see you soon!2020-06-1203 min

The CX PodcastSteven’s week 168: News about Amazon growth, online bank services, Nuro pharma deliveries and digital healthcare boostHi everyone! In this week’s show: Amazon is now the fourth-largest delivery service in the Sates, UK banks failed to get their digital services on point during the crisis, Nuro driverless cars are doing medical deliveries and the digital healthcare market is booming worldwide. Take care! 2020-06-0505 min

The CX PodcastSteven’s week 167: News about Twitter fact-checks Trump and Tencent cloud investmentHey everyone, welcome to a new update! This week, we saw how Twitter is finally standing up against the misinformation in Donald Trump’s tweets and Tencent announced an enormous investment in cloud services to compete with the big UC companies. See you soon!2020-05-2902 min

The CX PodcastSteven’s week 166: News about Facebook Shops, Apple’s AR glasses and more!Welcome to a new update! Facebook enters the e-commerce market with Facebook Shops, TikTok appoints former Disney+ CEO, Apple’s AR smart glasses prototype leaked and Walmart successfully transformed its logistic process during the pandemic. Enjoy!2020-05-2205 min

The CX PodcastSteven's week 165: News about Twitter, Google Sidewalk Labs and Amazon's grocery service!Welcome everyone! In this week’s show: Twitter employees can decide to work from home ‘forever’, Google is shutting down smart city project Sidewalk Labs and Amazon is finally handling its grocery service waiting list. See you next week!2020-05-1504 min

The CX PodcastSteven's week 164: News about Twitter, Shopify & TikTokWelcome everyone! Remote working might be here to stay, Twitter wants us to revise strong language, Shopify launches its own Shop app and TikTok reaches a staggering 2 billion downloads. Enjoy the video & stay safe!2020-05-0805 min

The CX PodcastSteven's week 163: News about Zoom, YouTube, podcasts and much more!Hey everyone, welcome to my new update! On this week’s show: online doctor consultations are booming and Zoom user numbers keep on mounting, YouTube is planning a virtual film festival and the big tech companies are showing impressive growth results, while podcasts are clearly missing their commuting listeners. Stay safe & see you next week!2020-04-3007 min

The CX PodcastKEYNOTE Strategies to compete in a tech platform dominated worldAmazon’s dominance has created a devil’s dilemma for their competitors: should they attack the giant, work together or focus on their own customer relations? Watch the full video from one of my keynotes to find out more. Steven Van Belleghem is a global keynote speaker, talking about the future of customer experience.2020-04-2708 min

The CX PodcastSteven's week 162: News about Lego, Netflix, Facebook and AlibabaWelcome everyone! Lego is helping health care workers, while Netflix releases astonishing subscriber figures. Meanwhile Facebook enters the Indian telecom market, Alibaba announced a massive cloud infrastructure investment and consumers expect brands to change their communication tone. Stay safe, and see you next week!2020-04-2405 min

The CX PodcastSteven calls with Phillippe RoggeIn this episode Steven talks to Phillippe Rogge. CEO Microsoft East and Central Europe 2020-04-2030 min

The CX PodcastSteven's week 161: News about Amazon, Airbnb and booking.com, Apple and GoogleWelcome to a new show! Amazon can’t keep up with increased demand, while Airbnb and booking.com are struggling, and rivals Apple and Google join forces to develop a tracking app. Enjoy, and stay safe!2020-04-1703 min

The CX PodcastSteven calls with Tom DebruyneIn this episode Steven talks to Tom Debruyne Founder SUE Behavioural Design & Behavioural Design 2020-04-1332 min

The CX PodcastSteven's week 160: News about Bpost, Zoom, Amazon Prime Day, Disney Plus and the One World home concertWelcome to a new Steven’s Week! Bpost sent 1,5 million virtual postcards, Zoom user numbers are going through the roof, Amazon Prime Day postponed, the One World home concert is going to be the biggest online event ever and Disney Plus gains 20 million subscribers in 4 weeks! Stay safe!2020-04-1004 min

The CX PodcastKEYNOTE The world needs trusted gatekeepers / keynote at Obama event AmsterdamTech companies have always been focussed on world domination. Now, they are facing a new challenge: becoming a trusted gatekeeper. Watch the full video from this keynote to find out more! This is a short insight from Steven Van Belleghem. Steven Van Belleghem is an international keynote speaker and author.2020-04-0605 min

The CX PodcastSteven's week 159: a new corona-themed episode of Steven’s Week!Welcome to a new corona-themed episode of Steven’s Week! Grocery delivery services like Instacart are booming, Decathlon is donating its full-face snorkeling masks to hospitals and virtual Zoom backdrops have become a new ad platform. Stay safe, and see you next week!2020-04-0303 min

The CX PodcastKEYNOTE Easy years of digital are behind us, next challenges are more complexThe past 10 years were really exciting, many cool new interfaces changed the daily life of all of us. But when I look ahead, I feel the next 10 years bring more complex challenges than the past 10 years. In this short keynote, I give examples from the world of mobility, healthcare and other industries. Giving concrete examples of Starbucks and Amazon to illustrate my point. This is a short part of a keynote presentation by Steven Van Belleghem. Steven Van Belleghem gives keynotes about the future of customer experience. Check out www.stevenvanbelleghem.com for more information.2020-03-3004 min

The CX PodcastSteven's week 158: positive stories from companies around the world!Welcome to a new COVID-19 edition, focusing only on good news! More and more companies are producing disinfecting gels, Coca-Cola is using ad budget to support communities in need, JBC shares online TikTok advice, kids are sharing free personalized post cards and smart restaurant deliveries are booming! See you & stay safe everyone!2020-03-2705 min

The CX PodcastSteven Talks: Interview with the management team of Centraal BeheerI had the pleasure of interviewing the management team of Dutch insurance company Centraal Beheer. They are an excellent example of an organisation that is completely reinventing its customer experience. They are evolving from selling products to becoming a services company. I love their approach of becoming a partner in their customers’ lives. Their objective is to become a partner in life and they have some excellent consumer cases that illustrate the efficiency of their strategy.2020-03-2736 min

The CX PodcastSteven calls with prof. Filip CaeldriesIn this episode Steven talks to professor Filip Caeldries. Professor of Strategy and Organization. TIAS School for Business and Society – Tilburg University (NL)2020-03-2335 min

The CX PodcastSteven's week 157: Companies across the globe are helping people during the COVID-19 crisis!Companies across the globe are helping people during the COVID-19 crisis! Big news media have taken down paywalls for corona coverage, Materialise released a 3D-print design for a hands-free door handle, Apple Card payments are suspended, LVHM is producing hand sanitizers instead of perfume, Microsoft offers Teams for free, Alibaba donates 500.000 mouth masks and Amazon wants to hire 100.000 people to manage extra demand. Stay safe everyone!2020-03-2006 min

The CX PodcastSteven's week 156! News about Amazon Go, CVS pharmacies and much moreWelcome to a new show! Amazon Go is licensing its cachierless technology to other retailers, CVS pharmacies start offering a free prescription delivery service and Amazon is working on a secret ‘Gesundheit’ project to cure the common cold. Stay safe everyone, and see you next week!2020-03-1304 min

The CX PodcastSteven's week 155: News about Alibaba and the coronavirus, LinkedIn Stories, Amazon Go & much more!Hi everyone! In this week's show: Alexa answers medication questions, LinkedIn introduces stories, Alibaba’s AI helps to diagnose the coronavirus, Amazon Go is trying out a full-size grocery store and Google’s self-driving car project raises a staggering $ 2.2 billion VC.2020-03-0605 min

The CX PodcastSteven's week 154: News about an Apple tool, Boring Company, China & the coronavirus and LendingClubWelcome to a new Weekly! Apple’s Quick Look tool lets you shop directly in AR, the first Boring Company tunnel is almost complete, the richest man on earth is investing $ 10 billion in the planet, AI is helping China get a grip on the coronavirus and fintech company LendingClub acquires a traditional bank. See you in 2 weeks!2020-02-2105 min

The CX PodcastSteven's week 153: News about the Coronavirus, the US, SpaceX and a reunion in VR!Welcome everyone! In this week’s show: the Coronavirus crisis is giving high-tech innovation in China a boost, the US may be looking to buy Nokia or Ericsson in order to compete in the 5G race, SpaceX is suggesting a Starlink spin-off and a controversial mother-daughter reunion in VR is raising ethical questions. Enjoy the episode!2020-02-1405 min

The CX PodcastSteven's week 152: News about Amazon Prime, Grab, Disney Plus, Unilever, Spotify and Alexa voice.Welcome everyone! Amazon Prime’s growth reaches 150 million subscribers, tech giant Grab acquires Bento Invest, Disney Plus hits 29 million users, Unilever launches personal Ben and Jerry’s deliveries, Spotify boosts podcasts with The Ringer purchase and brands can create their own Alexa voice. Hope you like it!2020-02-0706 min

The CX PodcastSteven's week 151: News about the battle against the coronavirus, Apple, Pinterest and P&G!Hi there! In this week’s show: local 5G networks help fight the coronavirus, Apple announced its highest quarterly revenue ever, Pinterest launches an AR tool to try on your pins and Procter & Gamble wants to create its own tv series to get P&G brands on streaming platforms. Enjoy!2020-01-3103 min

The CX PodcastSteven's week 150: News about Tesla Model 3, Fitbit and GM CruiseHi everyone, and welcome! Tesla Model 3 is crushing its (German) competitors, Fitbit data may predict flu outbreaks and GM Cruise introduces a whole new self-driving car concept. Enjoy the episode and see you next week!2020-01-2403 min

The CX PodcastSteven's week 149: News about Facebook AR glasses ambition, DNA testers 23andME, Walmart and AmazonWelcome to a new episode! Facebook reveals its AR glasses ambition, DNA testers 23andME are disrupting the healthcare sector, Walmart introduces inventory robots and Amazon is going Dutch. Enjoy!2020-01-1704 min

The CX PodcastSteven's week 148: News about SpaceX Starlink satellites, Alexa, Samsung, Instagram and AmazonHappy New Year from Las Vegas! In the first show of 2020: 60 new SpaceX Starlink satellites launched, new Alexa and car manufacturer partnerships coming up (including Lamborghini!), Samsung presents its revolutionary AI fridge, Instagram’s active user growth is dropping and offline Amazon stores are opening in India. See you next week!2020-01-1004 min

The CX PodcastSteven's Week 147: news about PewDiePie, Lyft, Apple, Amazon and Disney+Welcome to my last Weekly of the 2010’s! In this episode: YouTube-star PewDiePie takes a break, Lyft is entering the car rental market, Apple offers free DNA test to its employees, Amazon says goodbye to FedEx, but teams up with Apple and Google to make smart home tech more compatible and Disney+ can’t threat Netflix (yet). See you in 2020!2019-12-2006 min

The CX PodcastSteven's week 146: News about Netflix, Tesla, Walmart and Pirate BayHey everyone! In this week’s show: Netflix calls the shots in Golden Globe nominations, Tesla shows its Cybertruck trailer, Walmart is testing autonomous grocery delivery and Pirate Bay enters the streaming market. Enjoy and see you next week!2019-12-1305 min

The CX PodcastSteven's week 144: News about Didi, Virtual Reality, Netflix, Alexa and AmazonWelcome! There is a portable Amazon Echo for the Indian market now coming up, Black Friday and Cyber Monday are breaking records, but Singles Day is still number 1 by far, and Daimler is pilot-testing self-driving Mercedes taxis in California. Enjoy the episode!2019-12-0603 min

The CX PodcastSteven's week 144: News about Didi, Virtual Reality, Netflix, Alexa and AmazonWelcome to a new show! This week I’m talking about Chinese car service Didi introducing in-car 5G hotspots, a VR headset experiment on cows, how Netflix is trying to join the Oscars race, and the important merge of Alexa and Amazon’s AWS cloud platform. Enjoy!2019-11-2903 min

The CX PodcastSteven's week 143: News about Amazon Go, Google Assistant, SoftBank and TikTokHi everyone! Amazon Go stores will be growing to supermarket size, Google Assistant is experimenting with a personalised news feed, SoftBank is planning a merge of Japanese messaging app Line and Yahoo Japan, and TikTok is moving into social commerce by introducing in-app sales.2019-11-2204 min

The CX PodcastSteven's week 142: News about Alibaba, Apple Card, Instagram, Amazon and Disney+Welcome to a new show! This week: Alibaba smashes the Singles Day sales record, Apple Card accused of discriminating women, Instagram is copying TikTok, Amazon wants to open a physical grocery store, Disney+ is an instant hit and Instagram starts hiding likes. Enjoy!2019-11-1506 min

The CX PodcastSteven's week 141: News about Google, Twitter, Uber and AlipayWelcome to a new episode everyone! This week, I discuss Google’s acquisition of Fitbit, Twitter’s ban of political ads, Uber’s future plans and how mobile payments in China just got easier for tourists. Enjoy!2019-11-0803 min

The CX PodcastSteven calls with Tony ChocolonelyIn this episode he talks to Tony Chocolonely 2019-11-0422 min

The CX PodcastSteven's week 140: News about OpenAI, Mark Zuckerberg, Netflix, Google & LibraA new episode of my weekly video: Mark Zuckerberg gave a speech about the possibility of free speech on Facebook, London opened the world’s first AI bar, the streaming wars are pushing Netflix to raise more money, OpenAI’s robot hand solves a Rubik's Cube one-handed, Google creates a quantum computer and Mark Zuckerberg's Libra Testimony got pretty intense. Enjoy the show & see you in two weeks!2019-10-2506 min

The CX PodcastSteven’s week 139: News about Facebook, Fortnite, Oracle and GoogleHey everyone! In this week’s show: Facebook’s Libra project loses support, Chinese people trust robots more than their bosses, Fortnite blacks out (but not really) and Google introduces Pixel 4 with a cool radar chip user interface.2019-10-1802 min

The CX PodcastSteven calls with Herman TochIn this episode he talks to Herman Toch 2019-10-1427 min

The CX PodcastSteven’s week 138: News about John Hancock & Apple Watch, Tik Tok, Apple, Google and WaymoIn this episode of Steven’s week: life insurance provider John Hancock made a cool deal with Apple Watch to reward active people, Tik Tok puts safety first by banning all political ads, streaming business is becoming more aggressive, Apple will soon come out with an AR accessory for iPhones, Google looks set to re-enter social media and the autonomous vehicle company Waymo announced they’ll be 3D-mapping the city of Los Angeles. Enjoy the show!2019-10-1104 min

The CX PodcastSteven calls with Tien TzuoIn this episode Steven talks to TIen Tzuo, CEO of Zuora.2019-10-0727 min

The CX PodcastSteven's week 137: News about Volkswagen, Amazon, Mark Zuckerburg vs. Tik Tok and Google AssistantWelcome to a new Steven’s Week! In this episode: Volkswagen introduces its car-boot delivery service We Deliver in the UK, Amazon wants to offer Go technology to third parties, Tik Tok is making Mark Zuckerberg nervous and Google Assistant is finally starting to handle its privacy issues. Enjoy the video!2019-10-0404 min

The CX PodcastSteven’s week 136: News about Walgreen, Apple, LinkedIn, Tesla, Facebook, Amazon Echo and Mark Zuckerberg’s new VR tool.In this week’s update: Pharma retailer Walgreens launches drone delivery in the US, Apple opens up Siri to third-party developers, LinkedIn tops digital trust report once more, Tesla reveals million-mile battery, Facebook acquires mind-reading interface CTRL-Labs, Amazon Echo Show can identify objects and Mark Zuckerberg shows his new VR tool. Enjoy!2019-09-2707 min

The CX PodcastSteven's week 134: News about Facebook, streaming music and Apple TV+ with NetflixHey guys, welcome to a new episode! Facebook announced extra AI investments in the fight against fake videos, streaming revenues are dominating the music industry more than ever before and Apple TV+ is ready to take on Netflix.2019-09-1302 min

The CX PodcastSteven's week 133: News about Didi robotaxi service, Nike, Disney+, Facebook and new iPhoneHere we go again, my first weekly after the summer break features the Didi robotaxi service in Shanghai, Nike’s new Huarache snekers which can be unlaced by asking Siri, Disney+ is looking to become a massive hit, Facebook is considering hiding likes and rumours about a new iPhone for less than € 400 are getting stronger.2019-09-0604 min

The CX PodcastSteven's week 132: News about Amazon, the Harry Potter AR game, Apple and Google's Sidewalk LabsWelcome to the last update before the summer break! Amazon wants to use drones in a new surveillance system, the Harry Potter AR game is failing to meet expectations, Apple acquires self-driving startup Drive.ai and Google reveals very promising plans for the development of Sidewalk Labs in Toronto. Enjoy the summer, everyone!2019-06-2904 min

The CX PodcastSteven's week 131: News about Amazon, Uber Eats and McDonald's, Libra, YouTube and AlexaHey everyone! In this week's show: Facebook launches Libra cryptocurrency, Uber Eats and McDonalds partner up for drone deliveries, Amazon’s acquisition of Whole Foods is not the success they hoped for, deepfake technology is becoming extremely convincing, YouTube launches a cool AR tool for makeup testing and Alexa can predict heart attacks! Enjoy!2019-06-2106 min

The CX PodcastSteven's Week 130: News about Spotify, Wallmart, Amazon and insurance startup LemonadeWelcome to a new update on marketing and technology! In this week’s episode: Spotify closes a podcast deal with the Obamas, Wallmart is testing in-home grocery deliveries, Amazon is launching a fashion app to find clothes online based on your photos, insurance startup Lemonade is coming to Europe and research shows that the patience of online consumers is limited to just three clicks.2019-06-1404 min

The CX PodcastSteven's week 129: News about Facebook's Libra, Amazon's Echo Show 5 and Amazon's iTunesWelcome to a new update! While we’re getting more details about Facebook’s cryptocurrency Libra, many big banks are introducing their own form of cryptocurrency. Amazon launches the lower-priced Echo Show 5 and Apple waves goodbye to iTunes. Enjoy!2019-06-0703 min

The CX PodcastSteven's Week #128: News about Facebook, Amazone Alexa & 5G TechnologyWelcome to a new episode! BBC reported that Facebook will launch their own cryptocurrency, Amazon talked about the future of Alexa and announced three important items they want to work on and 5G is moving rapidly in South Korea. Hope you enjoy!2019-05-3103 min

The CX PodcastSteven calls with Rudy MoenaertIn the past weeks Steven called with 6 people with a great interest in technology, data, ... In this last episode he talked with Rudy Moenaert, professor of strategic marketing.2019-05-0727 min

The CX PodcastSteven's Week 124: news about Alibaba, Marriott, Apple, Sainsbury's and FacebookWelcome to a new Steven's Week! The topics of this week's episode are Alibaba doubling their volume for Tmall, Marriott starting with a home rental offering, Apple revealing their quarterly results, Sainsbury’s launching their first cashless store and Facebook announcing big plans at the F8 conference. Enjoy!2019-05-0305 min

The CX PodcastSteven calls with Thierry GeertsIn the coming weeks Steven will be calling with 6 people with a great interest in technology, data, ... In this episode he talks to Thierry Geerts, CEO of Google Belgium.2019-04-3026 min

The CX PodcastSteven calls with Pascal CoppensIn the coming weeks Steven will be calling with 6 people with a great interest in technology, data, ... In this episode I talk to Pascal Coppens, China expert at Nexxworks. 2019-04-2328 min

The CX PodcastSteven calls with Ken HughesIn the coming weeks Steven will be calling with 6 people with a great interest in technology, data, ... In this episode I talk to keynote speaker Ken Hughes.2019-04-0229 min

The CX PodcastSteven calls with Tom De RuyckIn the coming weeks Steven will be calling with 6 people with a great interest in technology, data, ... This is the second episode with Tom De Ruyck, managing partner of Insites Consulting.2019-03-2634 min

The CX PodcastSteven calls with Leslie CottenjéIn the coming weeks Steven will be calling with 6 people with a great interest in technology, data, ... This is the first episode with Leslie Cottenjé, CEO of Hello Customer.2019-03-1931 min

The CX PodcastSteven's week 117: News about P&G Apple, Amazon, Elon Musk and Google!Welcome to another Steven’s Week! P&G is getting ready for a world without ads, Apple could be launching its own video streaming service, Amazon is investing $ 700 million in an electrical vehicle startup, Elon Musk won’t release the AI algorithm used to write a novel and Google might be starting a streaming service for video games. Hope you enjoy the update!2019-02-2504 min

The CX PodcastSteven's Week 115: News about Ikea, Warby Parker, a new law in New Jersey and Fortnite!In this episode of Steven’s week: Ikea is testing a new business model of furniture rentals, Warby Parker developed an app to try on new glasses, New Jersey is swimming against the tide by forcing retailers to accept cash payments, while Fortnite was throwing a virtual party which 10 million avatars attended. Enjoy the show!2019-02-0803 min

The CX PodcastSteven Van Belleghem by the CEO of Accenture India 2019-02-0814 min

The CX PodcastSteven’s week 110: News about Starbucks and Uber Eats, Snapchat, Elon Musk and Google Lens!Welcome to the last episode of Steven’s Week this year! The topics: the movie screenplay about Snapchat is number one on the Hollywood blacklist, Starbucks is partnering up with Alibaba Group and Uber Eats, meeting apps are adding features to improve appearances, Elon Musk launched his boring company and Google Lens can now identify over one billion products.2018-12-2105 min

The CX PodcastSteven's week 108: News about Microsoft, Ali Baba, Marriott's data leak and WhatsApp!In this episode of Steven’s Week: Microsoft closed a huge HoloLens deal with the US army, Ali Baba seals a partnership with El Corte Inglés, Marriott’s data leak raises security questions, WhatsApp wants to start payment services in India and China wants all electric car users to share their data. Enjoy!2018-12-0707 min

The CX PodcastSteven's week 107: News about UPS, Amazon, Apple Pay, Spotify en WeChat!Welcome to a new Steven’s Week! In this episode: UPS wants to use AI to predict the weather and avoid delivery issues, Amazon launches developers’ tool RoboMaker, Apple Pay is coming to Belgium while Spotify is going to India, WeChat teams up with Japanese social platform Line and Amazon wants Alexa in our cars. Enjoy!2018-11-3004 min

The CX PodcastSteven's Week 106: news about AI, Snapchat, LinkedIn en YouTube!Welcome to a new Steven’s Week! In this week’s show: AI made it possible to create a master fingerprint, Snapchat keeps on looking for partners to develop cool new AR features, LinkedIn is testing its own version of Stories and YouTube broadcasts the full Lego movie for free on Black Friday!2018-11-2303 min

The CX PodcastSteven’s week 104: News about Wallmart, Amazon, Tesla and Baidu!Welcome to another Steven’s Week! Knight Rider is becoming reality thanks to Tesla’s ‘summon your car’ function, the Chinese Baidu smart speaker is doing spectacularly well, Walmart’s online sales is beating Amazon, but meanwhile Amazon is investing massively in its own deliveries and the Amazon Go cashierless stores are showing some impressive results.2018-11-0906 min

The CX PodcastSteven's week 103: News about Apple, Amazon Prime, Skydio, Snapchat, Uber and WalmartWelcome to another Steven’s week! Apple will attack Netflix and Amazon Prime with its own streaming service, Skydio launched a drone you can control with your Apple Watch, teenagers are still crazy about Snapchat, Walmart is pushing same-day deliveries while Uber has plans to launch a drone delivery service, great financial results for Tesla and Amazon is experimenting with an offline pop-up store 2018-10-2604 min

The CX PodcastSteven's Week 102: news about Rolls-Royce and Intell, MIT University, Uber, GM and GoogleWelcome to a new Steven’s Week! Rolls-Royce and Intell are close to building fully autonomous ships, MIT university in Boston is building an AI college, Uber is entering the stock market, China and Google’s talks about a censored search engine raises questions and General Motors is tracking the in-car listening behavior of their customers.2018-10-2505 min

Steven Van BelleghemMy Interview With 'next Generation' Expert Joeri Van Den Bergh About The Future Generation CustomersJoeri Van den Bergh is an expert in next generations. He is also the founder and managing partner of InSites Consulting. I used to work together with Joeri at InSites for more than 12 years. During the interview we talk about the next generation customers, the customer of the future. If you want to understand the future of customer experience, you need to understand the future customers. Enjoy this new episode of Steven talks 2017-10-1021 min