Shows
The Practice Playbook Podcast with Susan GuthrieWhat Worked, What Didn’t, and What to Leave Behind: A Candid Practice Debrief for 2025 with Susan Guthrie on the Practice Playbook Podcast #549If you want a clearer, steadier, and more grounded start to 2026, this episode offers the essential year-end reflection every legal and dispute resolution professional should be doing. As the year winds down, Susan Guthrie, nationally recognized mediator, legal entrepreneur, and bestselling author, guides you through a candid, deeply clarifying debrief of your practice.
Instead of waiting for the calendar to turn and hoping things feel different in January, Susan shows you how to understand the patterns, decisions, and dynamics that shaped your year. You’ll look closely at what worked, what drained you, and what you’re final...
2025-12-0428 minThe Practice Playbook Podcast with Susan GuthrieThe Profit Checkup: Your Year-End Guide to Smarter Pricing in 2026 on the Practice Playbook Podcast #548If you want more clarity, higher revenue, and a smoother path into 2026, this episode is your essential year-end roadmap. November is the strategic moment for legal and dispute resolution professionals to review their pricing, refine their services, and set the stage for a more profitable year ahead. In this solo episode, Susan E. Guthrie, nationally recognized mediator, legal entrepreneur, and author of The Flat Fee Playbook, walks you through a complete “Profit Checkup” designed specifically for mediators, attorneys, collaborative professionals, coaches, and conflict-resolution entrepreneurs.
Whether you are preparing to raise your rates, transition to flat fee services, impr...
2025-11-2029 minThe Practice Playbook Podcast with Susan GuthrieThe Top 3 Must-Dos for Modern Marketing in Dispute Resolution on The Practice Playbook Podcast #546Most professionals in dispute resolution don’t start out dreaming of marketing strategies and social media plans, they become mediators, arbitrators, and facilitators because they want to help people resolve conflict, not “sell” themselves. Marketing done right isn’t about selling at all, it’s about educating, connecting, and building trust.
In this episode, Susan breaks down the Top 3 Must-Dos for Modern Marketing in Dispute Resolution, sharing practical, accessible strategies that help professionals attract the right clients, establish credibility, and grow their practices authentically.
When clarity, connection, and consistency guide your marketing, growth becomes not just possib...
2025-10-2321 minThe Practice Playbook Podcast with Susan GuthrieUnderstanding Your Perfect Client: The Key to a Thriving Practice with Susan Guthrie on The Practice Playbook Podcast #544Susan Guthrie welcomes you back to The Practice Playbook Podcast with a focus on one of the most important shifts you can make in your business: moving from chasing clients to attracting your perfect clients.
When you’re chasing, you’re hustling, discounting, and saying yes to everyone. It keeps you stuck in scarcity and often leads to burnout. Attracting, on the other hand, is about clarity, alignment, and building a practice that feels lighter, more intentional, and more successful.
In this episode, Susan lays out the step-by-step process to help you research, define, and vali...
2025-09-2524 minThe Practice Playbook Podcast with Susan GuthrieIs LinkedIn Trying to Tell You Something? Why Your Old Videos Are Suddenly Going Viral with Susan Guthrie on The Practice Playbook Podcast #543Have you noticed something strange happening on LinkedIn lately? Old videos from months ago are suddenly resurfacing and getting traction? That’s not a glitch, it’s the algorithm talking to you. And if you’re not paying attention, you could be missing one of the biggest visibility opportunities available right now.
In this episode, Susan shares how a nine-month-old video suddenly went viral and what that means for your own content strategy. LinkedIn has shifted its priorities in favor of short-form video, at least for now. Susan helps break down the best practices you can use to rid...
2025-09-1120 minThe Practice Playbook Podcast with Susan GuthrieBuild It Like a CEO: The Tech You Need to Run a Successful Practice with Melissa Brogdon, CEO of FourthParty on Make Money Mediating #541Melissa Brogdon, CEO and co-founder of Fourth Party, joins me today for a must-listen conversation on the backbone of every successful mediation practice: your backend systems. Whether you're launching your practice or trying to fix one that's stalled, chances are the issue isn’t with your logo or your website colors—it’s in your operations.
Melissa and I go deep into why building a strong business structure is make-or-break, what most mediators get wrong (spoiler: it’s not your branding), and how Fourth Party is transforming the way dispute resolution professionals run their practices.
Here’s w...
2025-08-1443 minThe Practice Playbook Podcast with Susan GuthrieStop Overthinking, Start Earning: How to Finally Move on to the Practice You Want with Susan Guthrie on Make Money Mediating #540Susan Guthrie brings a solo episode that challenges one of the most common mindset traps among mediators, coaches, and conflict resolution professionals: waiting for the “right time.” If you’ve been circling the runway, stuck in planning mode while telling yourself you just need one more training, a better schedule, or a sign from the universe, this conversation offers the clarity and push you’ve been needing.
Waiting feels responsible, but in reality, it’s a form of self-sabotage. Susan breaks down how this delay is costing you revenue, momentum, and confidence and how to shift into action now...
2025-07-3117 minThe Practice Playbook Podcast with Susan GuthrieThe 5-Minute Practice Makeover: Easy Wins for Busy Legal & DR Pros on Make Money Mediating #539Susan Guthrie brings a power-packed solo episode, sharing five quick but impactful upgrades you can implement this week to elevate your practice. From sharpening your client intake process to enhancing your digital presence, these high-leverage, low-lift shifts are designed to boost visibility, streamline your workflow, and yes, improve your bottom line.
Whether you’re just getting started or refining a well-established practice, you’ll walk away with clear, actionable tips—from what to include in a client follow-up email to how to record a simple welcome video that builds instant trust. Plus, Susan shares how AI can be you...
2025-07-1719 minThe Practice Playbook Podcast with Susan GuthrieYou Lost Me at Voicemail: How to Stop Losing Clients Before They Hire You with Maddy Martin on Make Money Mediating #538If you're out there posting on social media, giving workshops, and networking like crazy, but still struggling to convert leads into paying clients - or if you’ve ever felt overwhelmed by client inquiries or assumed your intake system is “good enough,” this conversation will completely shift how you think about client communication and conversion.
Susan Guthrie welcomes Maddy Martin, the SVP of Growth at Smith.ai to this week’s episode of Make Money Mediating. Maddy has helped thousands of small businesses fix their growth problems by solving what she calls their “leaky bucket” — their broken intake and cli...
2025-07-0346 minThe Practice Playbook Podcast with Susan GuthrieThe Client Experience Advantage: How Top Mediators Win Before They Even Begin with Michael Holmes on Make Money Mediating #536In this powerful episode, Susan Guthrie is joined by Michael Holmes, Chief Product Officer at FourthParty, for a conversation every mediator and ADR professional needs to hear. Michael, a legal mind with an entrepreneurial edge, has worked with hundreds of mediators to build thriving practices, and he’s here to share the client-first strategy that top-performing professionals never overlook.
While many mediators focus on honing their skills in the room, Michael makes a compelling case that what really sets the best apart is their commitment to the entire client experience, from first click to final invoice. With in...
2025-06-0533 minThe Practice Playbook Podcast with Susan GuthrieBreaking the ‘Invisible Expert’ Curse: Why No One Knows You Exist (And How to Fix It Fast) on Make Money Mediating #531You could be the most qualified person in the room, and still not get hired. That stings, right? But if you’ve ever heard someone say, “Oh wow, I didn’t know you do that now!” then you’ve met the curse of the Invisible Expert.
The truth is, being amazing at your work is just half the battle. The other half? Making sure the right people know you’re out there. In this episode, Susan Guthrie calls out the disconnect between being skilled and being seen; breaking the “Invisible Expert” curse for good.
In today’s world, v...
2025-04-1021 minThe Practice Playbook Podcast with Susan GuthrieAI Secrets from the Big Four—and How They Can Transform Your Solo or Small Practice on Make Money Mediating #530There’s a lot of fear and misunderstanding around AI in the legal and mediation world. Will it replace professionals? Will clients trust AI-generated content? Is it even ethical to use these tools in practice? These questions are valid, but they’re also keeping too many solo and small firm professionals from tapping into tools that can actually help their businesses grow.
In this episode, Susan Guthrie breaks down how the Big Four accounting firms—Deloitte, EY, PwC, and KPMG—are investing billions into AI platforms to increase productivity, reduce costs, and move away from the billable hour. An...
2025-03-2729 minThe Practice Playbook Podcast with Susan GuthrieTurn Your Expertise Into Income: A Step-by-Step Guide to Monetizing Your Knowledge on Make Money Mediating #529Susan Guthrie welcomes you to a game-changing episode, where she explores how legal professionals can monetize their expertise through courses, webinars, corporate trainings, and more.
So, are you maximizing the value of your expertise? If you’re a mediator, attorney, or dispute resolution professional, you’ve spent years refining your skills and guiding clients through complex situations. But too many professionals rely solely on billable hours, leaving money on the table. With the booming knowledge economy, there’s never been a better time to turn what you know into scalable, sustainable income.
Susan breaks down the mo...
2025-03-1334 minThe Practice Playbook Podcast with Susan GuthrieThe Trump Effect on Dispute Resolution: Trends You Can’t Afford to Ignore on Make Money Mediating #526Susan Guthrie is diving into a timely and crucial topic today: how the early days of the Trump administration are reshaping the legal landscape and what it means for mediators, arbitrators, and other dispute resolution professionals.
In just the first week, the administration’s actions have already set the tone for what promises to be a divisive policy agenda. These changes are driving new legal disputes and creating opportunities for those in the dispute resolution field. In this episode, Susan breaks down key trends and shares practical, actionable strategies to help professionals navigate and leverage these developments in...
2025-01-3025 minThe Practice Playbook Podcast with Susan GuthrieDeclutter Your Practice: How to Start the New Year Organized and Ready on Make Money Mediating #522Ready to kick off 2025 with a practice that’s more efficient, organized, and set for success? Then get ready, as Susan Guthrie shares actionable tips to declutter—not just the physical space, but the mental and operational obstacles holding you back.
From letting go of mental clutter to streamlining inefficient processes, you’ll learn how to create a better business that serves you and your clients. A clean, organized practice lays the foundation for long-term success, and the time you invest now will pay off in a thriving year ahead.
Highlights from this episode:
Co...
2024-12-0529 minThe Practice Playbook Podcast with Susan GuthrieThe Art of Follow-Up: The Essential Outreach to Turn Prospects into Paying Clients on Make Money Mediating #521Mastering the art of follow-up is essential for turning prospects into clients. With her signature clarity and expertise, Susan Guthrie shares actionable strategies to stay top of mind with prospects without coming across as pushy or over the top.
From crafting personalized messages to automating the follow-up process, you’ll gain a comprehensive toolkit for success. Susan also covers how to create a follow-up schedule that keeps you consistent, the power of persistence without being overbearing, and tips for crafting messages that resonate.
Whether you’re reaching out to new leads or maintaining relationships with past...
2024-11-2123 minThe Practice Playbook Podcast with Susan GuthrieFrom Partner Track to Leading Change: Amanda Nugent’s Journey from Litigator to Leader on Make Money Mediating #520Susan Guthrie welcomes Amanda Nugent, Director of Talent and Diversity at Carmody, Torrance, Sandec, and Hennessey LLP, for a conversation on breaking out of the traditional litigation career mold to lead with purpose. Amanda reveals how she transformed her legal career by embracing her passion for diversity, equity, and inclusion (DEI)—what was once an extracurricular passion is now her full-time role.
Discover how Amanda built a position that aligns with her core values, all while championing a workplace that elevates diverse voices and fosters a more inclusive firm culture. "It was the best risk I ever too...
2024-11-0740 minThe Practice Playbook Podcast with Susan GuthrieThe Step You’re Missing: Branding Your Way to DR Success on Make Money Mediating #517In this episode of Make Money Mediating, Susan Guthrie dives into one of the most commonly overlooked yet crucial aspects of building a successful dispute resolution practice—branding. Transitioning into dispute resolution from another successful career can be challenging, especially when it comes to standing out and attracting clients. The missing link? Branding! Susan discusses why so many professionals forget this vital step and how it can make or break your practice.
Tune in to learn about the importance of branding, how to create a unique brand identity, and the role of personalization in enhancing your client ex...
2024-08-1526 minThe Practice Playbook Podcast with Susan GuthrieSay Goodbye to Imposter Syndrome and Hello to Success on Make Money Mediating #516Overcoming Imposter Syndrome in Your Business
Have you ever felt like an imposter in your professional life? Susan Guthrie dives into this all-too-common struggle among dispute resolution professionals, sharing her journey and the importance of continuous learning to overcome Imposter Syndrome.
You’ll hear Susan offer practical tips to conquer self-doubt, embrace your feelings, seek support, take bold risks, and practice self-compassion as you tackle Imposter Syndrome head-on.
Overcoming imposter syndrome is a rewarding journey filled with growth and discovery.
Highlights from the Episode:
What Is Imposter Syndrome
Why We Experi...
2024-08-0125 minThe Practice Playbook Podcast with Susan GuthrieThe Cutting-Edge of Arbitration: AI, Tech, and Beyond with Amy Schmitz #515The Future of Arbitration: AI, Tech Innovations, and Ethical Considerations with Professor Amy Schmitz
Susan Guthrie is joined by Professor Amy Schmitz, who is a renowned expert in dispute resolution and legal technology. They delve into Amy's new book, 'The Arbitration Conversation,' and discuss its insights on the intersection of arbitration and technology.
The episode covers topics such as AI's impact on legal practice, blockchain-based arbitration, the importance of technological competence, and how technology can enhance access to justice.
Tune in for an engaging discussion on the future of dispute resolution....
2024-07-1844 minThe Practice Playbook Podcast with Susan GuthrieProfessional Freedom: The REAL Costs (and Rewards!) of Entrepreneurial Independence on Make Money Mediating #514The Cost-Benefit Analysis of Entrepreneurship. Is it Worth It?
Don't miss Susan Guthrie's 4th of July special, where she breaks down the financial costs, time commitments, and personal rewards of launching a dispute resolution practice. She shares insights on balancing startup expenses with the high earnings, fulfillment, and creative freedom that entrepreneurship brings.
This episode offers a thorough cost-benefit analysis of starting and running a business. Tune in to explore the true cost of entrepreneurial freedom and determine if the benefits outweigh the expenses.
Highlights from the Episode:
Financial Costs and Considerations
...
2024-07-0430 minThe Practice Playbook Podcast with Susan GuthrieDouble Your Client Base with These SEO Tips for Dispute Resolution Pros on Make Money Mediating #513Mastering SEO for Mediators: Unlocking Online Success
Susan Guthrie dives deep into the importance of SEO (Search Engine Optimization) and its impact on mediation practices. Susan explains how understanding and leveraging SEO can attract clients, build credibility, and provide a diversified approach to client acquisition. She also explains how AI tools like ChatGPT can mitigate SEO costs and enhance online visibility.
Highlights from the Episode:
Why SEO Matters for Dispute Resolution Professionals
SEO Benefits for Different Types of Mediators
The Cost of SEO and What to Expect
Using AI Tools to Optimize SEO+ Practical...
2024-06-2022 minThe Practice Playbook Podcast with Susan GuthrieAvoid These 5 Pitfalls When Transitioning to a Dispute Resolution Practice on Make Money Mediating #512
Navigating the Transition: Top Mistakes to Avoid When Moving from Legal Practice to Dispute Resolution
In this episode of Make Money Mediating, host Susan Guthrie shares invaluable insights for legal professionals contemplating a shift from traditional legal practice to the dynamic field of dispute resolution. Susan draws on her personal experiences and client feedback to uncover the most common pitfalls encountered during this transition. From necessary mindset adjustments to strategic marketing approaches, Susan provides practical advice to help you build a successful dispute resolution practice. Don't miss this episode if you're looking to avoid these common mistakes...
2024-06-0426 minThe Practice Playbook Podcast with Susan GuthrieTop 3 AI Tools for DR Professionals That AREN'T ChatGPT on the Make Money Mediating Podcast #511Exploring AI Tools Beyond ChatGPT for Dispute Resolution Professionals
In this episode of the Make Money Mediating podcast, host Susan Guthrie discusses her top three artificial intelligence (AI) tools for dispute resolution professionals that aren't ChatGPT. The first tool highlighted is Calendar Hero, an AI-driven scheduling platform that automates finding suitable meeting times for multiple participants. Susan also introduces Descrybe AI, a generative AI legal search engine for accessible legal research. Lastly, Sonix is discussed as a secure tool for audio and video transcription into text, with added features like AI-assisted summaries and translations. Susan emphasizes the...
2024-05-0222 minThe Practice Playbook Podcast with Susan GuthrieSay Cheese: It's Time to Elevate Your Business with Great Headshots on Make Money Mediating #510Make Money Mediating: The Impact of Professional Headshots
In this episode of the Make Money Mediating podcast, host Susan Guthrie emphasizes the critical role of professional headshots in personal branding for dispute resolution entrepreneurs. She discusses how a quality photo can significantly affect first impressions, potentially converting potential clients into actual ones. Susan highlights the investment aspect of professional photography, noting its long-term benefits for an individual’s business image. Throughout the episode, she shares personal anecdotes, tips on finding and working with a photographer, the importance of current and varied photos, and even dives into the po...
2024-04-0427 minThe Practice Playbook Podcast with Susan GuthrieA Best Practice: Transitioning from Healthcare to Heartfelt Mediation with Kimberly Best on Make Money Mediating #508From RN to Mediator: Kimberly Best's Journey in Conflict Resolution
In this episode of the Make Money Mediating podcast, host Susan Guthrie interviews Kimberly Best, a Tennessee-based registered nurse turned mediator and conflict resolution expert. Kimberly shares her unique journey from working in the medical field to becoming a successful mediator with no legal background, emphasizing the versatility and importance of mediation skills across different fields. She discusses her experiences, the challenges of transitioning careers, and how her background as a nurse has informed her approach to mediation and conflict resolution. The episode also touches on Kimberly's...
2024-03-2141 minThe Practice Playbook Podcast with Susan GuthrieWhat Are You Worth? Understanding Pricing for Dispute Resolution Professionals on Make Money Mediating #507Navigating Your Worth: Setting Prices as a Dispute Resolution Professional
In this episode of the Make Money Mediating podcast, host Susan Guthrie provides an in-depth guide on how dispute resolution professionals can set their fees. She emphasizes the importance of constantly reevaluating one's pricing strategy and dives into various factors and considerations that impact fee setting. These factors include one's services list, experience, market demand, geographic location, client base, operational costs, and competition. Susan discusses different pricing models such as hourly rates, flat fees, modified flat fees, retainer models, subscription-based models, and packaged services. She highlights the...
2024-03-0736 minThe Practice Playbook Podcast with Susan GuthrieWhy Boosting Your EQ is Good for Business on The Make Money Mediating Podcast #506Elevating Your Emotional Intelligence for Mediation Success
In this episode of 'The Make Money Mediating Podcast', host Susan Guthrie explores the essential role of Emotional Intelligence (EQ) in the mediation process and why increasing your EQ is actually good business. Discover how developing EQ can significantly enhance mediation outcomes, improve communication, and foster a deeper understanding and management of emotions within the mediation context. Whether you're a seasoned professional or new to the field, this episode is packed with insights and strategies to help you to understand the vital connection between your EQ and success so you...
2024-02-2931 minThe Practice Playbook Podcast with Susan GuthrieBlogging for the Win: How to Make Your Articles Effective for Getting Clients on Make Money Mediating with Susan Guthrie #505Effective Content Creation and Making It Work For You in Getting You Work!
In this episode of 'The Make Money Mediating Podcast', host Susan Guthrie dives into the realm of content creation. She shares how dispute resolution professionals can create effective blog and article content that truly stands out and ensures a good return on the effort invested. Susan emphasizes the role of understanding the target audience, crafting engaging and informative content, and enhancing content reach through consistent writing. She also discusses the concept of creating content that is helpful to the audience and resonates with them...
2024-02-0129 minThe Practice Playbook Podcast with Susan GuthrieStart Smart: The Tech, Tactics and Targets You Need to Launch Your Practice with David H. Salmon, Co-Founder of ADR Support on Make Money Mediating #504Building a Successful Mediation Practice with special guest, David H. Salmon
In this episode of the 'Make Money Mediating' podcast, host Susan Guthrie has a conversation with David H. Salmon, an attorney mediator and entrepreneur in the ADR field as a Co-Founder of ADR Support. They discuss key elements needed in launching, growing, and maintaining a successful mediation practice.
Susan and David discuss the importance of establishing a tech infrastructure, implementing a go-to market strategy, and maintaining growth within a practice. They highlight the role of the mediator in creating a personalized practice, the benefits...
2023-11-3041 minThe Practice Playbook Podcast with Susan GuthrieFocus on THANKS This Holiday Season to Find Success on Make Money Mediating with Susan Guthrie #503The Key Elements for a Successful Mediation Practice: A Thanksgiving Reflection
In this episode of the Make Money Mediating podcast, hosted by Susan Guthrie, she explores and reflects on the essence of Thanksgiving and the necessary elements for a thriving mediation practice. Making use of the acronym 'THANKS', Susan identifies Trust, Harmony, Appreciation, Neutrality, Knowledge and Serenity as the six key elements of success in mediation or dispute resolution profession. She stresses the importance of building trust with clients, orchestrating harmony in conflicts, appreciating clients and colleagues, maintaining neutrality, staying informed about industry trends, and finding serenity...
2023-11-2315 minThe Practice Playbook Podcast with Susan GuthrieThe Secret Sauce to a Great Practice: Client Feedback for the Win on Make Money Mediating #502The Crucial Role of Client Feedback in Mediation
In this episode of the 'Make Money Mediating' podcast, host Susan Guthrie discusses the importance of client feedback in effectively managing a mediation practice. She emphasizes how it can guide mediators in continually improving their services and adapting to changing client needs. She underscores the importance of soliciting feedback through various platforms like surveys and exit interviews, and using technology such as AI (think ChatGPT) to analyze the data. Susan also shares stories and tips on handling critical feedback and how it can be a catalyst for growth. She...
2023-11-1627 minThe Practice Playbook Podcast with Susan GuthrieCrafting a Killer Business Plan for a Great New Year on The Make Money Mediating Podcast #501Crafting a Killer Business Plan for Dispute Resolution Practices
In this episode of the 'Make Money Mediating' podcast, host Susan Guthrie provides listeners with an in-depth guide on crafting a robust business plan for dispute resolution practices. She emphasizes the importance of specific, measurable, achievable, relevant, and time-bound (SMART) goals. Susan also highlights the booming dispute resolution industry and the scope for expansion it presents. She delves into creating tailored plans, offering unique services and setting realistic financial projections with contingency planning. She also mentions the usage of AI-assisted tools for efficiency. To routinely revise the plan...
2023-11-0935 minThe Practice Playbook Podcast with Susan GuthrieYou Have to Define Success Before You Can Achieve It on Make Money Mediating with Susan Guthrie #423Are you successful? How do you know? This episode is all about success and makes the point that you need to define your version of success in order to achieve it.
Success means different things to different people, and as a professional, it’s important to understand what success means to you. Is it financial success? Is it the satisfaction of helping people? Is it building a successful business that provides a comfortable lifestyle for you and your family?
Listen in and get started on your road to success today!
Episode Transcript
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2023-07-1920 minThe Practice Playbook Podcast with Susan GuthrieTHINK Before You Pivot: How Coaching Can Charge Your Career Change with Megan Walls Part One on Make Money Mediating #424In this special two-part episode Susan Guthrie speaks with Executive and Career Coach, Megan Walls, who shares her THINK Protocol for those contemplating a career pivot or who want to supercharge their practice!
For so many professionals the thought of making a career pivot is appealing yet incredibly intimidating. Seeking to forge a new path is often a journey into the unknown and for many they either jump too fast and fail due to lack of planning or they plan and plan but never feel ready to jump. The solution? Work with a coach like Megan who has...
2023-07-1827 minThe Practice Playbook Podcast with Susan GuthrieBuilding a Business Without Breaking Your Mind: Tips for Prioritizing Mental Health on Make Money Mediating with Susan Guthrie #422In honor of Mental Health Awareness Month, Susan explores and discusses the importance of maintaining mental wellness as an entrepreneur. The discussion covers the common experience of burnout, the importance of building resilience, and the benefits of practicing mindfulness. Additionally, Susan highlights a range of resources and tools that can assist in maintaining mental wellness, including SCORE, Headspace, and Talkspace.
Resources:
SCORE: A nonprofit organization that provides free business mentoring services to entrepreneurs. For more information, visit www.score.org.
Headspace: A popular meditation app that offers guided meditations and mindfulness exercises. For more information, visit...
2023-05-0426 minThe Practice Playbook Podcast with Susan GuthrieDrafting Truly Effective Social Media Posts for Your Business on the Make Money Mediating Podcast with Susan Guthrie #421Welcome to Make Money Mediating, the podcast that helps you turn your passion for mediation into a profitable business. In this episode, our host, Susan Guthrie, shares some tips for creating effective social media posts for your mediation business.
Social media is a powerful tool for marketing your services, but it's not enough to just post something and hope for the best. You need to craft your message carefully if you want to get results.
Here are some of the topics Susan covers in this episode:
Knowing your audience
Using attention-grabbing headlines
Keeping it...
2023-04-2723 minThe Practice Playbook Podcast with Susan GuthrieBecoming a Training Junkie: The Power of Continuous Learning in Mediation on the Make Money Mediating Podcast with Susan Guthrie #420Get ready to level up your mediation skills! In this interesting episode, our Host, Susan Guthrie dives deep into the power of continuous learning and reveals why becoming a "training junkie" is essential for mediators who want to excel. Susan shares both the obvious and less well-known benefits of ongoing learning, and offers her insights on how to find the best trainings, create learning opportunities, and make the most of your efforts. Don't miss out on this opportunity to supercharge your practice and boost your credibility in the mediation world!
Tune in now and join us on...
2023-04-1323 minThe Practice Playbook Podcast with Susan GuthrieWhy an MVA Can Be Your MVP: How a Marketing Virtual Assistant Will Change Your Practice and Your Life on the Make Money Mediating Podcast with Susan Guthrie #419In this episode of The Make Money Mediating Podcast, Susan discusses how a marketing virtual assistant (MVA) can help you scale up your practice and improve your work/life balance. She explains what an MVA is, why you need one, and how to find the perfect marketing virtual assistant for your practice. Discover the benefits of having an MVA, including saving time and effort on marketing tasks, so you can focus on what you do best. If you're ready to take your practice to the next level, tune in to this episode to learn how to find the right MV...
2023-04-0624 minThe Practice Playbook Podcast with Susan GuthrieWhy Diversity and Inclusion are Good Business on The Make Money Mediating Podcast with Susan Guthrie #418In this eye-opening episode, Susan shares why diversity and inclusion are essential business practices for mediators. She discusses the many benefits of prioritizing diversity and inclusion in your practice, including how it can help you attract more clients, improve your reputation, and enhance the quality of your services. She also shares some practical and creative tips for promoting diversity and inclusion in your marketing efforts that you won't want to miss! Join us as we explore the exciting world of diversity and inclusion in mediation and learn how to take your practice to the next level!
2023-03-1625 minThe Practice Playbook Podcast with Susan GuthrieKeep Your Cool: Tips for Managing Difficult Clients on The Make Money Mediating Podcast with Susan Guthrie #417Sooner or later, no matter what you do for a living, you are going to deal with a difficult person. For those of us in the dispute resolution professions, this is especially true as we deal day and and day out with people going through conflict and that combativeness spills over into our lives far too often.
It is important to have strategies in place for how to deal with these situations far in advance of the moment that someone shouts at us, shakes their finger in our face or makes wild accusations about our character in t...
2023-03-0923 minThe Practice Playbook Podcast with Susan GuthrieHarnessing the Power of Social Proof to Get More Clients on The Make Money Mediating Podcast with Susan Guthrie #416Whether you know it or not, we live in a world driven by social proof. Think of the last time you went online to choose a restaurant for dinner. Did you look at the rating from previous diners in making your decision? How about your next Netflix binge? Did you start with a look at the "Top 10 This Week?"
Social Proof is not new. Robert Cialdini coined the phrase "social proof," meaning the psychological phenomenon that describes our tendency to rely on the opinions or actions of others to inform our own, in 1984. However, as our world has be...
2023-03-0223 minThe Practice Playbook Podcast with Susan GuthrieIn a Practice Rut? Why Diversifying Your Services is a Great Way to Grow Your Business on The Make Money Mediating Podcast with Susan Guthrie #415Are you in a practice rut? Does every day seem the same and you struggle to fill your calendar with the clients you want? You probably already possess all the skills and expertise you need to shake things up - it just takes a little brainstorming and ingenuity! Almost every professional can find more ways that they can provide services to more clients and by diversifying your offerings, you dramatically increase your reach and your client pool. Listen in to this episode and hear Susan's insights into taking the skills you already have to open new doors and mix it u...
2023-02-2324 minThe Practice Playbook Podcast with Susan GuthrieHow to Become a Podcast Superguest on The Make Money Mediating Podcast with Susan Guthrie #414Did you know that there are more than 2.6 million active podcasts in this world and that 78% of Americans listen to them? What an amazing potential audience to hear all about you and your practice. Now all you need to do is get on some podcasts and this episode is going to help you do just that. In fact, I share my top 7 tips for becoming a podcast SUPERguest in this episode so listen in, follow the steps and get started in your new life as a PodStar!
Episode Transcript
****** If you found this episode hel...
2023-02-1627 minThe Practice Playbook Podcast with Susan GuthrieHow ChatGPT Can Take Your Practice to the Next Level on The Make Money Mediating Podcast with Susan Guthrie #413ChatGPT is on everyone's lips these days and for good reason! It's the next level in artificial intelligence assisted communication and turns out, it can also be an incredible assist to your practice. In this episode, Host, Susan Guthrie shares 5 ways that you can use the technology right in your mediation sessions and another 5 ways that it can make your marketing easier. Do not miss this episode - it is going to blow your mind!
****** If you found this episode helpful, please consider leaving a 5-Star Rating and a Review letting us know! Your thoughtful feedback help...
2023-02-0926 minThe Practice Playbook Podcast with Susan GuthrieThe Secret to Making Social Media Work for You on The Make Money Mediating Podcast with Susan Guthrie #412Is there anything more frustrating and seemingly impossible to crack than social media? Isn't it all algorithyms and crazy videos? Not at all! In fact, social media can be a huge resource for you as you build your practice but you need to do it right and honestly, most people are spending a lot of time and effort but getting little reward with their social media approach. In this episode Susan shares her secret to making it work for you!
****** If you found this episode helpful, please consider leaving a 5-Star Rating and a Review letting us kn...
2023-01-2631 minThe Practice Playbook Podcast with Susan GuthrieHow Getting ”Sticky” Will Make Your Marketing Better with Susan Guthrie #411This week we are diving into the secrets that you need to know in order to draft compelling marketing copy! You've got to get sticky with it!
Whether drafting copy for your website, posts for your social media or blog articles to share, it is critical that your marketing efforts result in the best possible ROI for your hard work. Nothing is more frustrating than putting the time and effort into consistently posting on social, putting out articles and keeping your website up-to-date only to hear crickets from potential clients and customers.
In this episode, Su...
2023-01-1927 minThe Practice Playbook Podcast with Susan GuthrieStop Procrastinating and Use the 15-Minute Rule to Meet Your Goals in the New Year with Susan Guthrie #410This week on the Make Money Mediating Podcast we are diving in to tackling one of the most intractible roadblocks to success: Procrastination!
Tune in to hear the simple but effective tool for beating inertia and creating momentum toward your goals that Susan learned from a professional organizer. Find out how cleaning out her closet turned into one of the biggest lessons for finding success and why she uses the 15-minute rule every day to make her practice and her life better!
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2023-01-0516 minThe Practice Playbook Podcast with Susan GuthrieBonus Release: The #1 Episode of All Time -- ”Is It Time for a LinkedIn Makeover? with Donna Serdula on The Make Money Mediating Podcast with Susan Guthrie #409In a Special Bonus Replay of the #1 Episode of The Make Money Mediating Podcast, Susan Guthrie speaks with Donna Serdula, author of LinkedIn Profile Optimization for Dummies and the Founder of LinkedIn-Makeover.com, who shares her top tips for making LinkedIn work for you!
LinkedIn is the most important networking, job search and digital outreach platform for professionals and how you show up there matters! So many people struggle with LinkedIn though. How do you build your profile? What do you post? How can you maximize it's impact on your career? Enter Donna Serdula who literally wrote the b...
2022-12-2233 minThe Practice Playbook Podcast with Susan GuthrieThe Gift That Keeps on Giving: Holidays and Relationship Building on The Make Money Mediating Podcast with Susan Guthrie #408It's the most wonderful time of the year and that is very true for businesspeople, entrepreneurs and those who are building a practice! In this episode, Susan discusses the golden opportunity that the holidays present to reach out to our network, thank them for their support and build the relationships that matter.
As hard as it can be to find a good reason to touch base and connect with our colleagues and clients, the holidays present us with a ready-made vehicle for sharing updates, best wishes and more. Susan shares a variety of ways to maximize your ou...
2022-12-1516 minThe Practice Playbook Podcast with Susan GuthrieEasy Technology to Create a Better Client Experience with Automation on The Make Money Mediating Podcast with Susan Guthrie #407In this episode, Susan shares her favorite programs and technology assists that will support you in creating a truly friendly client experience with automation. One of the most important parts of being a service provider is making sure that clients are well taken care of and that their pain points are eliminated or managed. In many cases, technology provides us with help in this endeavor and in the right instances, adding automations with technology will result in happier clients AND a happier YOU!
Technology mentioned in this episode:
Calendly
PayPal
Docusign...
2022-12-0828 minThe Practice Playbook Podcast with Susan GuthrieThe 3 Pillars to Success from Collaborative Law Phenom, Ashley-Nicole Russell on The Make Money Mediating Podcast with Susan Guthrie #406In this episode Susan Guthrie speaks with Ashely-Nicole Russell, the founder of three successful collaborative law practice firms, who shares her top 3 pillars for success that helped her start, and continues to support, her ongoing achievements and you can do the same!
When Ashley-Nicole Russell told people that right out of law school she was going to start her own collaborative law practice, bypassing the tried and true career path of becoming a litigation associate in a law firm to get experience and exposure, most people just "patted her on the head and said 'how cute.'" ...
2022-12-0134 minThe Practice Playbook Podcast with Susan GuthrieWhy Gratitude is the Secret Ingredient to Success with Susan Guthrie on The Make Money Mediating Podcast #405What role does gratitude play in our professional success? It turns out that gratitude is everything when it comes to creating and building your practice although it may not be exactly what you are thinking. Yes, saying thank you is important, but it goes much deeper than that in fostering success professionally.
In this special Thanksgiving Day episode, I want to break down the many ways that gratitude is the elixir of success - the potion that will improve everything!
Find out why incorporating an awareness and atmosphere of gratitude is so important not only to...
2022-11-2425 minThe Practice Playbook Podcast with Susan GuthrieWhy Not Knowing Might Just Be the Key to Success with AAA VP, Harold Coleman, Jr. on The Make Money Mediating Podcast with Susan Guthrie #404In this episode Susan speaks with one of the leading dispute resolution practitioners and educators in the country, Harold Coleman, Jr., Vice President of the American Arbitration Association as they delve into the importance and value of training and continuing education in your journey to success.
"The key to learning is not knowing the answer"
As Special Guest, Harold Coleman, Jr. points out in this episode, the ever-curious mind, the mind that is always open and enquiring, is the is the mind of a master practitioner. The fact is, when we think we have the an...
2022-11-1834 minThe Practice Playbook Podcast with Susan GuthrieThe Top 5 Traits of My Most Successful Clients with Susan Guthrie on The Make Money Mediating Podcast #403What exactly makes someone successful? Is it just something in certain people's DNA that sets them up - a genetic predisposition to knock it out of the park for only the lucky few? Or perhaps it's just for the highly intelligent or those born with the gift of gab?
In my experience in working with highly successful people, and to some extent, having found some success myself, I have found that there are 5 traits common in those who achieve.
In this podcast episode I will break down those 5 "superpowers," give you some real-life examples and then...
2022-11-1025 minThe Practice Playbook Podcast with Susan GuthrieBreaking All the Rules: How Mark Lemke Built a Successful Mediation Practice Without a Website on The Make Money Mediating Podcast with Susan Guthrie #402Leading Dispute Resolution Professional, Susan Guthrie returns with a newly branded podcast designed to help you create and grow the practice of your dreams! For attorneys, mediators, collaborative professionals and more, it can be difficult to create a practice that fully embraces our values and interests while still meeting our financial and professionals needs and expectations. This podcast will help you bridge that gap and reach your professional and personal goals!
This week Susan is joined by leading dispute resolution professional, Mark Lemke, Principal at Lemke Mediation in Los Angeles who shares his journey from insurance coverage c...
2022-11-0334 minThe Practice Playbook Podcast with Susan GuthrieWelcome to the Make Money Mediating Podcast with Susan Guthrie #401Leading Dispute Resolution Professional, Susan Guthrie returns with a newly branded podcast designed to help you create and grow the practice of your dreams! For attorneys, mediators, collaborative professionals and more, it can be difficult to create a practice that fully embraces our values and interests while still meeting our financial and professionals needs and expectations. This podcast will help you bridge that gap and reach your professional and personal goals!
One of the most requested topics at any professional conference or event is information and tips on practice building so look no further. The Make Money M...
2022-10-0612 minThe Practice Playbook Podcast with Susan GuthrieTips From a Top Litigator on Loving Your Virtual Practice with Attorney Lisa Zeiderman #304In this informative episode, Susan Guthrie checks in with colleague, Lisa Zeiderman, one of the top family law litigators in the country and managing partner of her own thriving New York law firm, to see what tips a top litigator, and online sceptic, has now that we are two years into the Pandemic and her practice has gone almost 100% virtual! You will be surprised and enlightened by her new approach to her practice!
Some highlights from the episode:
Lisa's take on her "4 County" life and how going virtual has increased her quality of life
What Lisa h...
2022-02-2340 minThe Practice Playbook Podcast with Susan GuthrieThe Critical Importance of Google in Marketing Your Practice: Part Two - Google Ads with the Founder of NoBull Marketing, Ronnie Deaver #302Susan Guthrie is back with Part Two of this special 2-Part Episode with the Founder of NoBull Marketing, Ronnie Deaver, discussing the major marketing benefits that you can achieve with Google!
In our second episode with Ronnie, he pulls back the curtain on the mysteries of Google Ads. From why they are so effective, to what you realistically need to spend, and most importantly, what return on investment you can expect for your output. Ronnie is so certain of the efficacy of Google Ads, that he offers a special guarantee to his clients that the campaign will be...
2022-01-0636 minThe Practice Playbook Podcast with Susan GuthrieThe Critical Importance of Google in Marketing Your Practice: Part One - Google My Business with the Founder of NoBull Marketing, Ronnie Deaver #301New Year, New Practice! As we enter 2022, many dispute resolution and legal professionals are resolving to grow their business and elevate their practice and in our Season Three opening episode we have the information that you need to get started!
In a special two-part episode, online mediation expert, Susan Guthrie is joined by Ronnie Deaver, founder of NoBull Marketing, to discuss the critical role that Google plays in marketing your practice. In fact, Ronnie says if you do only one thing this year in marketing, make your presence on Google the focus!
This is such a big...
2022-01-0345 minThe Practice Playbook Podcast with Susan GuthrieIs it Time For a LinkedIn Makeover? Insider Tips From the Woman Who Wrote the Book, Donna Serdula on The Make Money Mediating Podcast #212On this episode of The Learn to Mediate Podcast, Susan Guthrie speaks with Donna Serdula, author of LinkedIn Profile Optimization for Dummies and the Founder of LinkedIn-Makeover.com, about how you can make LinkedIn work for you!
LinkedIn is the most important networking, job search and digital outreach platform for professionals and how you show up there matters! So many people struggle with LinkedIn though. How do you build your profile? What do you post? How can you maximize it's impact on your career? Enter Donna Serdula who literally wrote the book and built the company that help...
2021-05-1334 minThe Practice Playbook Podcast with Susan GuthrieOvercoming the Overwhelm: Avoiding Professional Burnout with Executive Performance Coach, Ben Kiker on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #212On this episode of The Learn to Mediate Podcast, Susan Guthrie speaks with Leading Executive Performace Coach, Ben Kiker, CEO and Founder of the Ben Kiker Group, about the massive sense of overwhelm overtaking the professional sector and how to overcome it in your own practice.
I don't know about you but I am exhausted these days so I called upon my friend, Ben Kiker, who also happens to be one of the leading performance coaches in the country, to get some help and boy did he come through! With the blurred lines between work life and h...
2021-05-0540 minThe Practice Playbook Podcast with Susan GuthrieManaging Your Virtual Trial with Technical Bailiff, Ted Brooks onThe Learn to Mediate Online Podcast with Susan Guthrie, Esq. #211In this episode, online mediation expert Susan Guthrie, speaks with Managing Director of Litigation-Tech, LLC, Ted Brooks about the technology support and trial presentation services he provides to attorneys and courts.
Technical Bailiff and Trial Presentation services are a relatively new offering in the world of litigation, but Ted Brooks has bee providing technology support to lawyers, firms and courts for more than 20 years. In the massive shift to online hearings, trials, arbitrations, depositions and more during Covid, Ted and his team have expanded their services offerings to include the technical support needed in virtual and hybrid pr...
2021-04-2839 minThe Practice Playbook Podcast with Susan GuthrieThe #1 Tip Guaranteed to Make You More Effectve Online on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #210As professionals have transitioned online, most have spent a great deal of time perfecting the mechanics of the virtual platforms such as Zoom, but there is more to being effective in the virtual world than knowing how to use breakout rooms. In this episode of the Learn to Mediate Online Podcast, online mediation expert, Susan Guthrie, shares her #1 tip which is guaranteed to make you more effective in your online meetings, mediations and more! Take your game to the next level and check out this episode now!
Find the FREE videos on using the white board and...
2021-04-0718 minThe Practice Playbook Podcast with Susan GuthrieThe Final Chapter: A Digital Marketing Primer for Dispute Resolution Professionals on The Learn to Mediate Online Podcast with Susan Guthrie #209In this final episode in the series, Part Four presents the final chapter of the primer on digital marketing for dispute resolution professionals. Online mediation expert Susan Guthrie, takes you through the last techniques and outlets that you can use to implement your branding and marketing strategy. Featuring both paid and free digital marketing avenues for you to explore, Susan is going to get you ready to launch and take your practice to the next level!
In this episode you will learn:
How to make your website SEO friendly;
Key components of a good website and red...
2021-03-3139 minThe Practice Playbook Podcast with Susan GuthrieLet's Talk Techniques: A Digital Marketing Strategy for Dispute Resolution Professionals Part Three on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #208In this episode, Part Three of a special multi-episode series on digital marketing for dispute resolution professionals, online mediation expert Susan Guthrie, is ready to help you implement your branding and marketing strategy that you have created after listening to Parts One and Two. It's time to talk about Digital Marketing Techniques!
In this episode you will learn:
The top 9 digital marketing techniques.
How to refine your technique choices based on ROI
The importance of SEO when attracting clients
What factors search engines consider when ranking your website
How to do your own website keyword research
A...
2021-03-2425 minThe Practice Playbook Podcast with Susan GuthrieStart With a Strategy: A Digital Marketing Primer for Dispute Resolution Professionals Part Two on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #207In this episode, Part Two of a special multi-episode series on digital marketing for dispute resolution professionals, online mediation expert Susan Guthrie, takes you to the next step in your journey, by helping you to craft your digital marketing strategy. In Part One you created and honed your personal and professional brand and in this episode you will work your way through the 5 critical steps to create a workable and effective marketing strategy so that your time and efforts bring the results you want! One of the biggest mistakes that professionals make in marketing, is starting to put out co...
2021-03-1727 minThe Practice Playbook Podcast with Susan GuthrieWhat's Your Brand? A Digital Marketing Primer for Dispute Resolution Professionals Part One on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #206In this episode, online mediation expert Susan Guthrie, walks you through the process of creating your digital marketing plan so that you can hit the ground running as you enter the world of online outreach. In our virtual world, businesses leverage digital channels such as Google search, social media, email and their websites to connect with their current and prospective customers. In this multi-part series, Susan will help you to define your brand, identify your potential markets and explore avenues and strategies for reaching out to them. In Part One, she gets the ball rolling with an exercise to iden...
2021-03-1030 minThe Practice Playbook Podcast with Susan GuthrieTechnology: The Bridge to Collaborative Coalitions with Thought Leader and Innovator, Larry Bridgesmith on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #205In this episode, online mediation expert Susan Guthrie, speaks with dispute resolution professional and thought leader, Larry Bridgesmith, about the amazing opportunities for collaboration and change created in the wave of technological innovation sweeping the profession and the world.
As a profession, dispute resolutionists and legal professionals have faced the difficulties of the pandemic and embraced the change and adoption of technology that became the lifeline for businesses worldwide. A positive outcome of the wholesale adoption of technology is a new-found openess to the possibilities that technology offers for building bridges among disciplines and people around the worl...
2021-03-0241 minThe Practice Playbook Podcast with Susan GuthrieNettiquette: The Unwritten Rules of Good Behavior in the Virtual World on the Learn to Mediate Online Podcast with Susan Guthrie, Esq. #204In this episode, online mediation expert Susan Guthrie, gives you the essentials of online etitquette a/k/a "netiquette." As people expand their use of video-conferencing and online meetings for all aspects of their personal and professional lives, it is human nature to become complacent, to form some bad habits and many have just tossed proper etiquette aside.
This is an unfortunate side effect of the mass transition to the virtual world and may create problems for professionals who violate the unwritten rules of proper online behavior whether through ignorance or a lack of awareness. It's time to...
2021-02-2418 minThe Practice Playbook Podcast with Susan GuthrieHybrid Mediations are Coming! Are You Ready? on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #203In this episode, Susan Guthrie, discusses the growing trend toward hybrid mediations and meetings of all types. As we move forward into a post-Covid world, and in-person meetings become possible again, it is certain that many clients will wish to conduct their dispute resolution sessions in-person. It is equally true however, that many participants will choose to participate remotely and this can make things complicated!
It is universally expected that as the lock-down lifts, hybrid meetings will become the norm. The many benefits of the virtual world, far beyond social distancing, will continue to encourage people to prefe...
2021-02-1725 minThe Practice Playbook Podcast with Susan GuthrieThe Innovative Program that Will Change Your Mediation Practice Forever with Gary Doernhoefer of ADR Notable on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #202In the second episode of Season 2, Susan Guthrie speaks with Gary Doernhoefer, the Founder of ADR Notable, the first-of-it's kind could-based technology platform that helps mediators before, during and after their sessions. This is truly the must-have technology that will transform your practice!
If you listen to the show or have ever heard Susan speak at an event, you know she loves tech that is created by dispute resolution professionals for dispute resolution professionals. After all, who best to know what we need and to build it from the ground up so that it does what we ne...
2021-02-0937 minThe Practice Playbook Podcast with Susan GuthrieWhat Do Dispute Resolution Professionals REALLY Think About Online Mediation? Find Out on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #127In this episode, Susan Guthrie reveals the preliminary results of a recent survey that she conducted with colleague, Dr. Debra Dupree, to uncover what we all really think about mediating online. The survey results give us insights into what we like about it, what we don't like about it and what we think we need to do it better! (Spoiler Alert: Overall, we LIKE it!)
Tune in to hear the survey results and if you haven't had a chance to take the survey yet, please do! Here is a link: https://www.surveymonkey.com/r/TheModernLawyer-Mediator
LET...
2020-11-1033 minThe Practice Playbook Podcast with Susan GuthrieZoom Tips From the Trenches: Practical Advice That You Need to Know with Attorney Judith Starr on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #126In this episode, Susan Guthrie speaks with veteran attorney, mediator and arbitrator, Judith Starr, whose active private practice and prolific pro bona mediation contributions have all been delivered via Zoom since the advent of the pandemic. Judith has encountered many of the issues that online mediators face, and has found the solutions to many of the problems! She shares her top tips with you so that you, and your clients, can benefit as well! For any professional who works on Zoom, this episode will be a big help so take a listen today!
If you have a Zoo...
2020-11-0340 minThe Practice Playbook Podcast with Susan GuthrieCybersecurity and Privacy: What You Don't Know CAN Haunt You with Special Guest, Attorney/Mediator, Jean Lawler on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #126In this episode, Susan Guthrie speaks with experienced online mediator and attorney, Jean Lawler, about the importance of awareness and taking precautions in light of the significant threats to cybersecurity and privacy online.
October is Cybersecurity Awareness Month, and as many professionals, including attorneys and dispute resolution practitioners have moved online, the risk of a security and/or privacy break has increased exponentially. The key to protecting both our personal and professional private materials and information is awareness of the challenges and taking steps to insure protection. Jean Lawler, herself a long-time (40+ year) attorney and mediator with...
2020-10-2836 minThe Practice Playbook Podcast with Susan GuthrieZoomtopia Recap: The Most Exciting Announcements for ODR Professionals on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #125In this episode, Susan Guthrie, the founder of Learn to Mediate Online, gives a quick update of some of the exciting innovations that Zoom announced in mid-October at their annual Zoomtopia Conference. Several of these announcements concern functionality that is of great interest to online dispute resolution professionals as they address issues of security, functionality and even include a bit of fun so listen in to hear the latest and greatest from the online platform a majority of dispute resolution professionals are using, Zoom!
For more information on the announcements of Zoomtopia and other programs presented, visit he...
2020-10-2023 minThe Practice Playbook Podcast with Susan GuthrieData Security Concerns for Online Professionals and How to Address Them with Chris Draper, Managing Director of Trokt on The Learn to Mediate Online Podcast #124This week Susan Guthrie speaks with Chris Draper, Managing Director of Trokt and Co-Chair of the American Bar Association Dispute Resolution Section's Technology Committee about the increasingly important topic of online data security. Chris outlines what an online professional needs to know as well as what technology exists to help you keep that all-important data as secure as possible!
As the world moves increasingly online, our pathways of communication, including negotiations, discussions and agreements, are still processed in written form but now that information is tranmitted electronically and in ever-increasing formats which may lead to untold problems i...
2020-09-2938 minThe Practice Playbook Podcast with Susan GuthrieJust Sign Here: How to Memorialize Agreements in Online Dispute Resolution on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #123In this episode, online mediation expert, Susan Guthrie reviews the options for the all-important memorialization of agreements reached in a virtual proceeding.
It's a great day when a mediation or dispute resolution proceeding results in an agreement but when the process is virtual, and all or most participants are remote from each other, memorializing and executing the settlement agreement can be difficult. After all, no one is sitting in your conference room with pen in hand ready to sign on the dotted line. For dispute resolution professionals, it is essential to have one, two or even three op...
2020-09-0825 minThe Practice Playbook Podcast with Susan GuthrieThe Potential For Unconscious Bias in Online Dispute Resolution on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #122In this episode, Online Mediation Expert, Susan Guthrie, points out potential areas unique to online dispute resolution that can lead to unconscious bias on the part of the neutral and/or other participants in the proceeding.
Issues of unconscious bias are always relevant in a dispute resolution proceeding, but the advent of online proceedings gives rise to additional potential areas where neutrality may be affected. The first line of defense is awareness and in this episode, Susan Guthrie shares several situtations specific to virtual proceedings that may give rise to the potential for bias. This episode is a...
2020-09-0720 minThe Practice Playbook Podcast with Susan GuthrieAnatomy of a Mediator's Opening Statement for Online Mediations on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #121In this episode, Online Mediation Expert, Susan Guthrie, helps you to craft an updated opening statement to assist you in getting your online mediations off on the right foot by including information that is critical for a successful virtual process.
Whether you are a relatively new mediator or have years of experience, you likely have your opening statement down pat and don't change it much from mediation to mediation. We craft and hone our opening statement to set the right tone for our mediation sessions and generally run through the same checklist of information that we want t...
2020-08-2523 minThe Practice Playbook Podcast with Susan GuthriePro Tips for Becoming a Master Communicator via Video-Conferencing on the Learn to Mediate Online Podcast with Susan Guthrie, Esq. #120In this episode, Susan Guthrie of Learn to Mediate Online, walks you through all her top tips to make you a PRO when communicating via video-conferencing! As the world continues to increasingly move online, it is important to do all that we can to add to our skills as professionals and make our online discourse as effective as possible. Despite claims that you lose something when online and can only see a person's face on the screen, there are a number of things that participants can do to effectively enhance their communication with others in the virtual medium. Susan has...
2020-08-1821 minThe Practice Playbook Podcast with Susan GuthrieIs Mediation Confidentiality a Myth? Some Thought Provoking Facts from Special Guest, Jeff Kichaven on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #119In this episode, Susan Guthrie speaks with Jeff Kichaven, one of the country's top mediators and a Legal Thought Leader, about his recently published article in Law360, "What You Say in Online Mediation May be Discoverable" which is causing quite a stir in the mediation community!
For many practitioners, the idea of mediation confidentiality is a given. In fact, many mediators include a confidentiality agreement in their agreement to mediate and tout the promise of confidentiality to participants. The problem? According to experienced mediator and attorney, Jeff Kichaven, and his co-authors Theresa Frisbie and Tyler Codina in...
2020-08-1133 minThe Practice Playbook Podcast with Susan GuthrieYou Need A Lot More Than Zoom in Order to Mediate Online on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #118In this episode, Susan Guthrie of Learn to Mediate Online, focuses on the OTHER programs that you need in order to successfully mediate online. Yes, you need a video-conferencing platform, but what about all the other things that take place in an in-person mediation that you won't be able to do when remote? Things such as exchanging documents, signing agreements and paperwork, rifling through your expansion folders for the right piece of paper and even taking a check for payment. All of these functions and more need to be handled remotely during an online mediation and Susan shares what y...
2020-08-0428 minThe Practice Playbook Podcast with Susan GuthrieZoom Fatigue: It's Real and It's Exhausting so What's a Mediator to Do? on the Learn to Mediate Online Podcast with Susan Guthrie, Esq. #117Have you noticed that you are exhausted after a day filled with video-conferences? How can this be when you haven't left your computer for hours? "Zoom Fatigue" is a very real phenomena and presents an especially tricky problem for online dispute resolution professionals who make their living, especially during quarantine, through the online platform. In this episode, Susan Guthrie, explores just why online conferencing is just so exhausting and most importantly, what you can do about it! It is important to identify this problem, both for yourself as well as for your participants, so that proper precautions and practices can be...
2020-07-2122 minThe Practice Playbook Podcast with Susan GuthrieThe 9 Essential Tips for Making Your Website Work for You in the New Millenium on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #116No longer are our websites just a static brochure giving a synopsis of our bio and services. Websites in the 2020s and beyond incorporate more and more elements that help visitors get a more nuanced and complete picture of who you are as a professional and what you can do to help them. With a world increasingly focused on online services and meetings, our website presence is of critical importance and is often a potential client's first impression. If you created your website long ago and haven't looked at it recently or if you haven't updated it with current...
2020-07-1526 minThe Practice Playbook Podcast with Susan GuthrieFrom Fear to Joy-Generator: One Experienced Mediator's Journey to Loving Online Mediation with Special Guest, Elliot Herland on the Learn to Mediate Online Podcast with Susan Guthrie, Esq. #115On this episode, Host and Online Mediation Expert, Susan Guthrie is joined by veteran Workers' Compensation Mediator, Elliot Herland who describes his journey from online mediation novice to seasoned veteran of ODR and the many ways going online has been a "joy-generator" for him.
For many mediators, arbitrators and advocates, the recent disruption of their established practices, due to the constraints imposed by the COVID quarantine, has brought fear and dismay into their world. The inability to continue to meet with clients and participants in person to conduct dispute resolution proceedings left many with the feeling that t...
2020-07-0739 minThe Practice Playbook Podcast with Susan GuthrieThe Ultimate Guide to Getting the Right Equipment and Setting it Up Properly for Online Mediation Success on the Learn to Mediate Online Podcast with Susan Guthrie, Esq. #114Much of what makes an online mediation successful lies in the hands of the mediator but it's not all just about skill. Having the right equipment, and setting it up properly, is of the utmost importance in an online or virtual mediation. In this episode, Susan Guthrie, an expert in online mediation, walks you through the equipment that you need in order to conduct your mediations via video-conferencing and how it should all be set up to set you, and your clients, up for success! It's more than just having a laptop with a camera so be sure to...
2020-06-3028 minThe Practice Playbook Podcast with Susan GuthrieThe #1 Mistake Many Mediators are Making When Going Online on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #113In this episode of the Learn to Mediate Online Podcast, Online Mediation Expert, Susan Guthrie, shares what the #1 mistake is that many mediators are making as they move their mediations online and most importantly, how you can avoid making the same mistake yourself!
These days it is hard to find a mediator who hasn't at least considered conducting their mediations online and in fact, many have pivoted successfully to virtual mediation and love it. However, there are some practioners out there who are making a BIG mistake when they get online and that mistake is leading to...
2020-06-2325 minThe Practice Playbook Podcast with Susan GuthrieOne of the Best Features of Zoom That You Are Probably Not Using But Should Be on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #112So many mediation and dispute resolution professionals have pivoted to using Zoom or other video-conference programs to conduct their proceedings online that it seems everyone these days is "Zooming!" However, there is one feature of Zoom (and many of the other programs) that is harldy used by dispute resolution professionals and that is the ability to RECORD! Believe it or not, the ability to record a Zoom meeting can be an incredibly easy and inexpensive way to create useful videos that have a multitude of uses in your practice! You'll probably never hit "Record" in a mediation, but there ar...
2020-06-1624 minThe Practice Playbook Podcast with Susan GuthrieInsider Tips from an Experienced ODR Professional: What Works and What Doesn't with Doug Witten, Esq. on The Learn to Mediate Online Podcast with Susan Guthrie #111On this episode of The Learn to Mediate Online Podcast, Host Susan Guthrie speaks with her friend and colleague, Doug Witten, who is an experienced mediator and arbitrator who has handled more than 1,200 cases mainly in workplace, healthcare and contract matters, and who has been conducting online virtual proceedings for years. Susan and Doug explore their personal insights into what works well in the online format and what sometimes goes wrong and why. For so many mediators and dispute resolution professionals who have practices similar to Doug's, who work mainly in separate caucus, will find his experienced insights invaluable in...
2020-06-0936 minThe Practice Playbook Podcast with Susan GuthrieCreating the "Personal Touch" Online: Building Rapport and Managing Emotions in Online Dispute Resolution with Dr. Debra Dupree on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #110As a leading online dispute resolution professional, by far one of the most common questions that I hear is how do you establish rapport with participants or manage difficult emotions in an online proceeding when everyone is remote from each other? There is great concern that you lose "the personal touch" in a virtual mediation but the good news is that there are ways to adjust your approach to continue to connect with your participants naturally with easily implemented tips from this week's guest, Dr. Debra Dupree, The Mindset Doc! Dr. Debra is a psychologist and leading mediator and tr...
2020-06-0842 minThe Practice Playbook Podcast with Susan GuthriePreparation is Everything: How to Properly Get Clients Ready for Virtual Dispute Resolution on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #109They say that when you fail to prepare, you prepare to fail and in the world of virtual mediation and online dispute resolution this is especially true! In this episode, online mediation expert, Susan Guthrie, walks mediators and attorneys through the important steps that should be taken to prepare clients for a virtual mediation. The true path to a successful resolution starts long before the first mediation session actually begins and the attorney bears much of the responsibility for making sure the client is ready to go when they click the link to join the meeting. The client needs...
2020-05-2627 minThe Practice Playbook Podcast with Susan GuthrieThe 8 Most Frequently Asked Questions About Online Mediation and Dispute Resolution ANSWERED on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #108As the new normal settles in of life during quarantine (and likely after), online dispute resolution continues to draw the attention of professionals and their clients alike. With all that attention however, comes questions and Susan Guthrie, the Founder of Learn to Mediate Online is receiving hundreds every week. In this episode Susan will name the top 8 questions that she receives and give you up to date answers to all of them! There's even a bonus questions thrown in and she shares her expertise and the anecdotal feedback that she has received from her over 15,000 program attendees, so if you...
2020-05-1923 minThe Practice Playbook Podcast with Susan GuthrieTrial by Zoom: A Look at Online Adjudications with Renowned Family Law Attorney, Randy Kessler on the Learn to Mediate Online Podcast with Susan Guthrie, Esq. #107With our entire world moving online, is it any wonder that the courts are moving there too? On this week's episode of The Learn to Mediate Online Podcast, Susan Guthrie speaks with leading family law attorney and litigator, Randy Kessler, a veteran of inumerable courtroom proceedings who recently had his first opportunity to experience a virtual courtroom and the results surprised even a seasoned attorney like him! Randy shares his insights and thoughts about what worked about the online platform (and in some ways was even better than in person matters) and where it still may fall short. This is...
2020-05-1236 minThe Practice Playbook Podcast with Susan GuthrieA Conversation with the Founder of MODRON Spaces, Nathan Polito on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #106In life, it is good to have options and that is true for online mediation as well! Susan begins a special series of interviews with the Founders of some of the leading Online Dispute Resolution platforms out there, that offer an alternative to Zoom and the other big video meeting programs, with Nathan Polito, the Founder and CEO of MODRON Spaces. MODRON has been leading the way in ODR platforms for 7 years and Nathan shares with Susan some of the major benefits of using a platform specifically designed for dispute resolution as well as sharing some exciting new upgrades th...
2020-05-0537 minThe Practice Playbook Podcast with Susan GuthrieReady to Go but the Attorneys Say NO?! How to Get the Advocates to Mediate Online on the Learn to Mediate Online Podcast with Susan Guthrie, Esq. #105Some mediators are finding that attorneys that they work with are reluctant to try online mediation. Why is this and what can an online dispute resolution professional do to help the advocates feel comfortable on an online platform? This episode gives you Susan's top tips for easing the way for everyone!
Some Highlights from the Episode:
Why do many attorneys have the knee jerk reaction to say no to online proceedings?
Is it true that online dispute resolution is less effective than in person?
How can mediators use video and onboarding to help advocates prepare?
What do...
2020-04-2824 minThe Practice Playbook Podcast with Susan GuthrieZoom Isn't the Only Game in Town for Mediators: A Review of Some Top Alternatives with Leading ODR Expert, Simon Boehme on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #104Zoom is the choice for many online dispute resolution professionals but there are some new players on the block that give it a run for it's money. This week, online mediation expert, Susan Guthrie, talks with Simon Boehme, tech entrepreneur and ODR expert, about the "other" leading platforms for virtual dispute resolution proceedings!
As many mediation and dispute resolution professionals make the jump to an online platform, the program of choice seems to be Zoom, but there are other options. This week's very special guest, Simon Boehme, leading ODR expert, shares his tech insider views on four of...
2020-04-2138 minThe Practice Playbook Podcast with Susan GuthrieHow to Market Your New Online Dispute Resolution Practice on the Learn to Mediate Online Podcast with Susan Guthrie, Esq. #103You have mastered the art of conducting your mediations and dispute resolution proceedings online but now what? How do you let people know that you are online and get clients? This episode covers online mediation expert, Susan Guthrie's TOP TIPS for getting the word out and marketing your new online mediation practice!
It can be hard to toot your own horn and professionals often have a difficult time knowing how to market their practice. With the addition of an online platform to your mediation or dispute resolution practice however, you have the perfect excuse to share this exc...
2020-04-1419 minThe Practice Playbook Podcast with Susan Guthrie"Is ZOOM Safe for Dispute Resolution? What You Need to Know on The Learn to Mediate Online Podcast" with Susan Guthrie, Esq. #102In this episode, Susan Guthrie discusses the recent concerns about the security of Zoom videoconferencing including Zoombombing, Zero Day vulnerabilities and what you can do to insure that your meetings are secure!
As the Zoom videoconferencing platform explodes in popularity and use, there has been a great deal of talk regarding concerns about it's safety and security. Incidents of Zoomboming have increased exponentially and there are growing worries about unintended participants joining meetings. This is a particular concern for dispute resolution professionals whose proceedings require privacy and confidentiality for participants. Susan shares insights regarding these concerns, and mos...
2020-04-0714 minThe Practice Playbook Podcast with Susan GuthrieAn Introduction to The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #101In this short introductory episode, Susan Guthrie, one of the leading online mediation experts in the world, shares with you some insights into the brave new world of online dispute resolution and why ODR is here to stay! This podcast is here to help you venture forth into the brave new online frontier and will keep you up to date and informed on best practices, tips and innovations to make your online practice a success! Join Susan and her expert guests every week for everything you need to know to LEARN TO MEDIATE ONLINE! You can find out more...
2020-04-0308 min