Shows
Fixed Ops RoundtableBuilding a Best-in-Class Service Department with Ed Roberts and Damon EganWhat makes a successful automotive service department? How do industry leaders stay ahead of the curve in a rapidly evolving market? Join me, Ted Ings, as I dive deep into these questions and more with two remarkable guests Ed Roberts who is the Chief Operating Officer at Bozard Ford Lincoln, and Damon Egan Serving as the Service Manager at Sherwood Ford in Sherwood Park, Alberta.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:In this episode we del...2024-07-0117 minFixed Ops RoundtableHow to Boost Service Department Performance with Mikey BHow do you transform service advisors into confident, customer-centric professionals? What can a simple walk-around reveal that might save lives? In this special episode, I, Ted Ings, have the pleasure of hosting Mike "Mikey B" Bauer, Corporate Trainer at BG Products, Inc. Mikey B brings a wealth of knowledge and experience, transforming the landscape of fixed operations through innovative training methods and tools. From the importance of the service walk-around to the impact of proper training, this episode is packed with insights that can revolutionize your service department.👉 Register for the upcoming Fixe...2024-05-2731 minFixed Ops RoundtableFuture-Proofing Your Automotive Career at Northwood University with Dr. Matt BennettIn today's episode, we have a true industry legend with us—Dr. Matt Bennett, the Vice President of Graduate and Professional Studies at Northwood University. Dr. Matt Bennett is not just a VP; he's a driving force behind Northwood University's success. With a rich history in the automotive sector, Matt has been instrumental in shaping future leaders through innovative programs, partnerships, and a deep understanding of the industry's pulse.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:1. Brid...2024-02-0521 minFixed Ops RoundtableDon Hall: Strategic Changes Dealers Need for Long-Term SuccessDon Hall is the President and CEO of the Virginia Automobile Dealers Association.With a remarkable background spanning both the retail sector and association leadership, Don brings a wealth of experience and unique insights to the table. Not only has he led the VADA for an impressive tenure, but his journey includes service in the United States Marine Corps, shaping his perspective in ways that resonate with the very core of our industry.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:2024-01-0127 minFixed Ops RoundtableAaron Watters: Transforming User Experience in Auto eCommerceAaron Watters is the President of OEM Interactive, a trailblazing digital marketing firm in the automotive space. In this episode discover how OEM Interactive has become one of the fastest-growing companies in the U.S. and earned its place among the most admired.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:In the fast-paced world of Fixed Ops, every minute counts. Ever wondered how a company like OEM Interactive has not only kept up but surged ahead, earning a spot...2023-12-0423 minFixed Ops RoundtableMike Rich: The Art of Effortless Automotive Parts ShippingMike Rich is the VP of Marketing at Revolution Parts, a leading player in the automotive parts industry. With his expertise, Mike has helped dealerships simplify the shipping process and maximize profitability.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:In this episode of the Round Table, we explore the intricacies of shipping auto parts, discuss the meteoric rise of online parts sales, and how Revolution Parts is leading the charge in simplifying the process for dealers. 1. The Ship...2023-11-0617 minFixed Ops RoundtableJohn Schulz: Cracking the Code of Automotive FinancingToday we have a guest who is leading the way in transforming the automotive industry.John Schulz is the Director of Special Finance & Executive Vice President at Streamline Auto Solutions by West Herr Automotive Group.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:In this episode we will delve into the changing world of automotive financing discussing the challenges faced by dealerships and exploring the innovative solutions offered by Streamline.Are you curious abo...2023-10-0914 minFixed Ops RoundtableMike Boyd: Revolutionizing Recon - A Dive into Dealership EfficiencyMike Boyd, a 25 year veteran of the industry and the founder of vAutos iRecon platform has experience running used car departments. Faced with challenges and inefficiencies, in his work he created the software solution vAuto’s iRecon to address these issues. Boyds passion for reconditioning and streamlining processes has led dealer groups across the United States to adopt his technology revolutionizing their inventory practices and helping them thrive in the age.👉 Register for the upcoming Fixed Ops Roundtable EventIn this episode we dive into the world of dealership reconditioning and its i...2023-10-0217 minFixed Ops RoundtableMark Mickens: Revolutionizing The Auto IndustryMark Mickens, the Director of Retail at ES3.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:This episode is not just about the world of automotive fixed operations; it's a deep dive into the future, challenges, and innovations that are shaping the industry.What We Discuss In This Episode:Are you curious about the profound changes happening in the automotive world? Want to know how dealerships are staying ahead in the game? Wondering how the sho...2023-09-2516 minFixed Ops RoundtableJeremy Stephens: Unlocking Leadership Beyond BoundariesJeremy Stephens is the Fixed Operations Director at the Hiester Automotive Group in North CarolinaHe started his career as a technician to the role he now currently has. But that's not all; he's also a certified leadership coach under the tutelage of the renowned John Maxwell.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:Have you ever wondered why Fixed Operations in the automotive industry are gaining so much attention? Ted Ings sits down with Jeremy Stephens to exp...2023-09-1816 minFixed Ops RoundtableShon Kingrey: Revolutionizing Dealership OperationsShon Kingrey is the Vice President of Kayser Automotive Group.In this episode we delve into the dynamic world of fixed operations, sharing insights, experiences, and the exciting changes happening in the automotive industry.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:"Adapting to New Challenges"As Shon shares his transition to Kaiser Automotive Group and managing eight different stores, find out how he navigates the unique challenges posed by varying leadership styles and processes.2023-09-1116 minFixed Ops RoundtableAdam Arens: Why Is Customer Service More Important Than Ever In Fixed OpsAdam Arens is the CEO and President of the Patriot Automotive Group in New England. 👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:In this episode, we dive deep into the world of automotive service, retail culture, and empowering dealership teams to meet evolving customer demands.The Importance of Empowering Your TeamExplore how empowering dealership teams can bridge the gap between front-end and back-end experiences, ultimately enhancing customer satisfaction.Adapting to Chan...2023-09-0417 minFixed Ops RoundtableBrian Kramer: How to Triple Appraisal Opportunities with Accu-TradeBrian Kramer is the Executive Vice President at cars.com and General Manager at Accu-Trade, a true trailblazer in the automotive industry.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:In this episode, we delve into the heart of Brian's expertise as he shares his groundbreaking insights on how dealerships can harness the power of Accu-Trade to triple their appraisal opportunities, streamline processes, and boost profitability.Episode Highlights:1. Unveiling the Power of Accu Trade2023-08-2823 minFixed Ops RoundtableHow To Maximize Technician Productivity and CapacityLes Silver is the Executive Chairman of Dynatron Software, and Marcus Amen from Bailey.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:In this episode, Ted sits down with this two industry giants Les Silver and Marcus Amen to explore the fascinating realm of technician productivity. The conversation delves into the challenges dealers face in balancing demand and capacity, and how leveraging technology can be the key to unlocking new levels of efficiency.Episode Highlights:1...2023-08-2119 minFixed Ops RoundtableLeonard Bellavia: The State of the Automotive Retail IndustryLeonard Bellavia is a Founder and senior partner at Bellavia Blatt PC Dealer Law.He is a nationally recognized authority in the field of automotive franchise law who spent his life in the automobile business, as his family once owned one of the largest dealer groups in the New York area. Mr. Bellavia represents thousands of automobile dealerships across the country in all aspects of practice areas, and has been instrumental in negotiating the sales of hundreds of dealerships.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we...2023-08-1423 minFixed Ops RoundtableRobert Migliaccio: The Power Of Employee Empowerment In The Workplace (Carter Myers Automotive)In this episode of the podcast, Ted Ings sits down with Robert Migliaccio, an exceptional leader at Carter Myers Automotive, who has revolutionized the company's approach to employee growth and development, to discuss the company's remarkable success and their unique approach to employee growth and development. Robert shares his journey from the beginning, how he strategically leveraged social media, and his pivotal role in fostering a culture of ownership among employees.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:Disc...2023-08-0722 minFixed Ops RoundtableDamon Egan: How To Create Uncontested Market Space in Your DealershipDamon is the Service Manager at Sherwood Ford in Sherwood Park Alberta Canada. He oversees the day to day operations of Western Canada’s largest Ford store known as the Service Fixer. Damon has pushed the boundaries of what is capable in an automotive service department. In this episode we dive into uncharted waters with our guest who is also visionary in the automotive repair industry and a true advocate of Blue Ocean Strategy. In this episode, we explore the concept of Blue Ocean Strategy and how it can revolutionize the way dealerships and repair shops approach the...2023-07-3116 minFixed Ops RoundtableMike Rich: Winning the Online Parts GameMike Rich is the Vice President of Marketing at RevolutionParts.In this episode we delve into a revolutionary new tool released by RevolutionParts that tackles the age-old problem of obsolescence in the automotive industry.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:The Obsolescence ChallengeAbout 25% of dealers struggle with obsolete parts accumulating in their inventory, leading to wasted space and financial losses. But is there a way to turn this problem into an opportunity?2023-07-2416 minFixed Ops RoundtableEric Foster: A Game-Changing Solution for Dealerships (DealerVantage)Eric Foster is the president of DealerVantage, a cutting-edge technology company transforming the automotive retail industry.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:In this episode, they explore the origins of DealerVantage, its mission to provide data-driven customer insights to empower fixed ops leaders, and how their innovative solutions enable dealerships to excel in customer service and drive more customer pay work.But it doesn't stop there. Ted and Eric discuss the unique selling proposition of DealerVantage, its abi...2023-07-1716 minFixed Ops RoundtableSkyler Chadwick: Fixed Operations Is The Future Success Of The DealershipSkyler Chadwick is the Director of Product Consulting at Cox Automotive, Xtime.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:In this episode they dive into the changing landscape of the automotive industry, with a particular focus on fixed operations. Skyler shares valuable insights from his conversations with dealerships and highlights the shift in priorities from variable to fixed ops.Discover the why and how behind this strategic shift as Skyler delves into the importance of fixed operations for dea...2023-07-1017 minFixed Ops RoundtableEdna Pham: Breaking Barriers in the Automotive IndustryEdna Pham is an Automotive Technician at Cavender Auto Group. With over 5 years of experience in the field. Edna has honed her expertise in various automotive systems, including charging, electrical, body, brakes, chassis, engine, differential, HVAC, and suspension. She holds a Section 609 certificate in HVAC repairs and is certified in safety and emissions.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:Edna's path to becoming an automotive technicianThe challenges faced by women in the industry and how to overcome themThe supportive environment at...2023-07-0310 minFixed Ops RoundtableChris Saraceno: The Theory of Five - Transforming the Retail Automotive IndustryChris Saraceno is a business executive, real estate investor, speaker and leader who has, over the past 38 years, discovered what surrounding yourself with the happy and prosperous people, coupled with hard work, can bring over a lifetime.Chris has been a featured speaker at numerous conventions and has published hundreds of articles both online and in business magazines. While he speaks on a wide range of topics, the goal of all this activity is the same: to support people in achieving their potential and live their best life.In this episode of Ted Ings Podcast...2023-06-2616 minFixed Ops RoundtableJim Roche: Disruptive Innovation - Changing How the Game is Played in Automotive QualityJim Roche is the founder and the executive chairman of WarrCloud - a SaaS business which delivers a new and totally unique AI-enabled service to the retail automotive vertical, automating the auto dealer’s administration of warranty claims.In this episode we discuss the exciting and transformative changes happening in the warranty processing industry. Jim shares insights into how technology is disrupting the traditional manual processes and driving significant growth in warranty revenue.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:W...2023-06-1920 minFixed Ops RoundtableTim Hardin: Unlocking the Power of Data and Technology in The Automotive IndustryTim Hardin is the global senior Vice President of Epicor, a renowned name in the industry. Tim provides valuable insights into Epicor's 50-year journey, highlighting their extensive experience in market intelligence, manufacturing, distribution, and retail solutions. 👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:We discuss Epicor's long history and its role in providing market intelligence, manufacturing, distribution, and retail solutions for various verticals, with a focus on automotive. Tim explains how Epicor pioneered the digital transformation of parts catal...2023-06-1218 minFixed Ops RoundtableRevolutionizing Customer Service with Mobile Service and Fleet SolutionsIn this episode Ted Ings welcomes panelists Ed Roberts, Mark Mickens, and Kara Delaine to discuss the paradigm shift in automotive servicing and the rise of mobile service trucks. Discover how convenience and customer-centricity are driving the industry forward, and why dealerships must adapt to meet customers on their terms. 👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:Ed Roberts shares his perspective on the growing customer desire for convenience. He emphasizes the importance of shifting the mindset from "I can't" to "...2023-06-0532 minFixed Ops RoundtableDavid Reinicke: Are You Maximizing Your Automotive Warranty Claims?David Reinicke is the president of Automotive Warranty Network (AWN).In this episode David discusses the crucial role of proper warranty claims administration in the automotive industry. As the leading authority in the field, David sheds light on the importance of efficient warranty processing, accurate documentation, and proactive auditing to help dealerships maximize their revenue while minimizing the risk of audits.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:Ted and David delve into the significance of pro...2023-05-2217 minFixed Ops RoundtableSarah Vantine: The Power of Putting People FirstSarah Vantine is the vice president of Sales at Quantum Five. Sarah’s passion is helping automotive dealers succeed by creating business development strategies that remove roadblocks, empower people, and elevate the customer’s experience.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:Sarah talks about her positive outlook on being a woman in the automotive industry and the opportunities that are now available to women. She also shares her passion for putting people first and believes that if employees are happy a...2023-05-1519 minFixed Ops RoundtableKara Delaine: The Journey of a Woman in AutomotiveKara Delaine is the Vice President at Ted Ings’ Fixed Ops Roundtable and a prominent figure in the automotive industry. She's an ambitious spirit who strives to remain authentic and transparent while broadening our society's knowledge about the automotive industry.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:In this episode Kara Delaine shares how she stumbled upon the automotive industry by accident, which eventually led her to fall in love with it. The conversation turns to the topic of women in th...2023-05-0817 minFixed Ops RoundtableShon Kingrey: Why Employee Satisfaction Should Be Your PriorityShon Kingrey is the Vice President of Fixed Operations, Kayser Automotive Group. Shon is a well-known figure in the fixed ops community, and his focus has always been on employees and customers.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:In this episode we discuss the recent changes in Shon's career and the industry as a whole. We explore the shift towards a focus on employee satisfaction and work-life balance, particularly for the new generation of workers who prioritize these aspects ove...2023-05-0117 minFixed Ops RoundtableJamie Farley: The Power of Diversity and Inclusion in AutomotiveJamie Farley is a podcast creator, producer, and editor of GetinHerLane podcas. Jamie has over 20 years of experience in the automotive industry and has spent most of her career in the field, allowing her to learn a lot about the industry.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:Today’s conversation covers her journey in the automotive industry, from her college days to her current leadership role at Toyota. Jamie shares her journey of how she got interested in the autom...2023-04-2415 minFixed Ops RoundtableDennis McGinn: Driving Profitability Through ReconditioningDennis McGinn is the founder and chief executive officer of Rapid Recon, the world’s standard in vehicle reconditioning and speed-to-sale inventory turn improvement, and the industry’s leading expert in time-to-line (T2L) reconditioning. Dennis shares insights into the importance of transparency and time to line in the auto retail industry.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:Dennis explains how his company's team is empowered to take initiatives, which has helped them attract top talents in the industry. He disc...2023-04-1717 minFixed Ops RoundtableOwen Moon: How Dealerships Can Increase Market Share and Win More BusinessOwen Moon is the CEO of FIXED OPS DIGITAL, Automotive’s Premier Service Marketing & Technology Company with corporate headquarters in Greenwood Village, Colorado. FIXED OPS DIGITAL provides franchise dealerships with an integrated online marketing solution to help promote and merchandise their fixed ops department on their website.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:In this episode, we discuss strategies for increasing service and repair business for dealerships. With 55% of the business being retail, we explore ways to increase service and re...2023-04-1020 minFixed Ops RoundtableKirk Firmin: Taking Your Reconditioning Process Beyond Good EnoughKirk Firmin is the Fixed Operations Director at Florence Toyota in Florence, South Carolina.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:In this episode, Kirk Firmin talks about how they took their reconditioning process beyond the "good enough" phase by utilizing a connected reconditioning system that is part of their larger DMS perk. Before using this new process, they were using a digital reconditioning process, but communication between the different departments was lacking. With the new system, technicians can communicate dir...2023-04-0315 minFixed Ops RoundtableJohn Clavadetscher: Reinventing Automotive Customer EngagementJohn Clavadetscher, is the President and Chief Commercial Officer at Outsell. Outsell is a data and technology company whose automotive customer data and engagement platform listens, predicts and engages with customers at scale, delivering measurable improvements in sales, profitability, and customer loyalty.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:In this episode John talks about the company's mission and how it is helping automotive dealers and organizations grow. John explains how outsell uses data to personalize communication with cust...2023-03-2718 minFixed Ops RoundtableEarl Sticks Brown and Kelly Culliver: Revolutionizing the Car Maintenance ExperienceIn this episode we are joined by Earl "Sticks" Brown and Kelly Culliver from Radiant Ride Certified Dealer Network. Sticks and Kelly discuss Radiant Ride's unique service experience for car owners, creating a one-stop shop solution for cosmetic repairs and routine maintenance at dealerships. The company is working collaboratively with dealers, creating destination centers for customers to receive cosmetic reconditioning repairs, such as dents and dings, windshield chips, alloy wheel repair, leather rips, and tears, and paint touch-ups.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in thi...2023-03-2014 minFixed Ops RoundtableDealer Scanning Panel: The Importance of Dealer Scanning in 2023In this episode we are joined by the pillars of the Fixed Ops Roundtable, Cesar Augustus, CEO of Dealer Scanning, Tully Williams, Fixed Operations Director at The Niello Company, and Ed Roberts, COO at Bozard Ford Lincoln to discuss dealer scanning in 2023.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:In this episode we dive into the topic of dealer scanning in 2023. Our guest speakers today are all experienced dealers in scanning. The group discusses the importance of scanning and the ben...2023-03-1319 minFixed Ops RoundtableJeffrey Bogaski: Next Generation Customer Centric Automotive Retail SolutionsJeffrey Bogaski is the Chief Revenue Officer at Affinitiv. Affinitiv is the leading provider of data-driven marketing and software solutions to the automotive market. He oversees multiple sales teams that include inside sales, outside sales, training teams, and sales specialists, and creates revenue-generating processes and optimize Affinitiv’s product growth strategy to improve business operations and the customer experience.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:In this episode we discuss the importance of a great customer experience in automotive retai...2023-03-0614 minFixed Ops RoundtableKen Lohr: Maximizing Retail Warranty Reimbursement and Profits in the Automotive IndustryKen Lohr is the director of Retail Warranty Reimbursement at Bellavia Blatt Dealer Law. In this episode he joins us to discuss the importance of retail warranty claims in the automotive industry.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:The automotive industry has been facing numerous challenges in recent years, including rising costs and inflationary forces. With the current state of the industry, it's more important than ever to make sure that dealerships are getting the best value for their mone...2023-02-2718 minFixed Ops RoundtableRyan Maher and Mike Murray: Revolutionizing Auto RecallsOur guests today are Ryan Maher, the founder and CEO and Mike Murray, the Chief Revenue Officer (CRO) at Bizzycar. Bizzycar is a revolutionary recall software platform built by dealers for dealers. With their combined experience in the auto industry, Ryan and Mike bring a unique perspective on the importance of warranty recalls in the industry.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:If you're in the automotive industry, you know how important it is to keep up with open rec...2023-02-2017 minFixed Ops RoundtableKatie Mares: Navigating the World of Automotive Sales through the Female LensKatie Mares is a master of creating memorable brand experiences and the author of CustomHER Experience. With her unique perspective as a brand expert, she understands the obstacles companies face in crafting a successful BX program that truly speaks to the female consumer. Her passion lies in helping organizations design sustainable programs that truly resonate with their female audience.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:In today's world, customer experience has become an increasingly important factor in business success. It...2023-02-1317 minFixed Ops RoundtableAnthony Giagnacovo and Jack Holcomb: Revolutionizing Phone Operations in the Automotive IndustryThis week, we are joined by Anthony Giagnacovo, CEO of CallRevu, and Jack Holcomb as they discuss the current state of phone processes within the retail dealership environment. 👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:In the automotive industry, quick service is a crucial component in customer retention and satisfaction. With a high volume of calls and appointments, effective communication is a major factor in the success of quick service operations. Jack, a seasoned professional in the industry, emphasizes that comm...2023-02-0621 minFixed Ops RoundtableBrian Kramer, Ed Roberts and Stephan Woessner: The Acceleration of ChangeThe world is changing faster than ever before, and it's important for businesses to be able to adapt and evolve quickly in order to stay competitive. One key area where this is especially true is in the realm of digital transformation and technological innovation. Over the next three to five years, there will be a compounding of changes to the current retail business model. Changing customer expectations, new technology, and a changing competitive landscape are the main drivers of this change. Stephan Woessner from Blue Oceans Global Consulting, Brian Kramer from Cars.com and Ed Roberts, COO of Bozard...2023-01-3032 minFixed Ops RoundtableDoug Eroh and Ed Roberts: Best Practices of Top Performing Car DealersThis week, we are joined by Doug Eroh, President of Penske Motor Group and President and General Manager of Longo Toyota, the number one volume Toyota dealer in the world. Since 1967, Doug has been overseeing the day-to-day operations at Longo, including sales, fixed operations, marketing, guest service, and training. Also joining us is Ed Roberts, the Chief Operations Officer at Bozard Ford-Lincoln, a family-owned and operated dealership in St. Augustine since 1949.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:Doug and Ed...2023-01-2344 minFixed Ops RoundtableJohn Malishenko: The Importance of Dealership CultureJohn Malishenko, the Chief Operating Officer of Germain Motor Company. Germain has been in business for over 75 years, representing 20 iconic manufacturers and operating 19 dealerships across Ohio, Florida, and Michigan. John has spent his entire career in the automotive industry, and his mission at Germain is to attract, develop, and retain exceptional people, in order to deliver an outstanding experience that creates loyalty beyond reason.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:In the world of automotive, the Germain Motor Company has...2023-01-1625 minFixed Ops RoundtableKaylee Felio: The Trend of ObsolescenceKaylee Felio is the sales and marketing manager for PartsEdge, a powerful tool to maximize the potential of parts managers through technology and a touch of consulting. Through her 7 ebooks, Kaylee is helping parts managers with the key areas that they should focus on to be more profitable and to increase their level of service to customers.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:Kaylee is here to discuss the trend of obsolescence in the parts and service industry, which is...2023-01-0913 minFixed Ops RoundtableEd Roberts & Tony Owens : Top Signs of Exceptional Dealership CultureIn this Episode I had a conversation with Ed Roberts & Tony Owens. Ed Roberts, a Jacksonville native, began his time in the automotive world as an Apprentice. Since that time, his career has stretched to positions including Master Technician, Shop Foreman, Technical Service Engineer for Ford, Store Manager, Service Manager, Fixed Operations Director and is currently the Chief Operations Officer at Bozard Ford Lincoln in St. Augustine, Florida. Over his 30-year career he has spent some time with Toyota Dealerships and Ford Motor Company, with the majority of his career within Ford stores. Over the years, Ed has been re...2022-12-1920 minFixed Ops RoundtableDavid Spisak: The Future Of Automotive RetailDavid Spisak is the founder and CEO of Disruptive Growth Solutions and the podcast host of The David Spisak Show. In this show episode, David delves into auto sector trends. What will the future of the automotive industry be? How has COVID-19 changed the auto industry and many more.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:David talks about the positive and negative effects of Covid 19 in relation to automotive industry, it’s natural to wonder what the “next normal” for the auto sector will look like. Ove...2022-10-2422 minFixed Ops RoundtableChris Saraceno: People Are The Most Precious CommodityChris Saraceno is the Vice President and Partner at Kelly Automotive Group and the best-selling author of the Theory of 5. In this episode of The Fixed Ops Roundtable podcast, Chris provides an look inside at what is driving Kelly Automotive Group's success.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:Chris explains that people are the most precious commodity because it's impossible to create a culture without them. It all starts with the recruiting process for Kelly Automotive Group. "The way we recruit, hire, and train people rea...2022-10-1723 minFixed Ops RoundtableArt Shaw: Providing The Best After-Sales Customer ExperienceArt Shaw is the CEO of RepairPal, the leading online marketplace for consumers to find a trusted place to get their cars fixed. In this show episode, you'll hear Art's keynote presentation from the Fixed Ops Roundtable Roaring Twenties event.👉 Register for the upcoming Fixed Ops Roundtable EventDuring his keynote presentation, Art shares his thoughts about providing the best after-sales experience for car buyers so that they aren't forgotten about and that dealers can continue to provide more value to the customer while increasing their ability to obtain recurring profits.Dealers run com...2022-10-1324 minFixed Ops RoundtableMarco Zwanenburg: Technicians MatterMarco Zwanenburg is a service technician from Naples Luxury Imports and is also one of the founding members of the Fixed Ops Roundtable.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:Marco understands the importance of service technicians and departments in the community. It's not just about fixing vehicles, it's about making sure that ambulances run, and that firetrucks are available and ready — something that we tend not to think about from day to day.On the retail side of the business, there was a lot of conversation about...2022-10-0423 minFixed Ops RoundtableOwen Moon: Google Analytics 4Owen Moon is the Chief Executive Officer of Fixed Ops Digital, an agency devoted to helping dealership fixed ops departments grow their online presence. In this episode of the Fixed Ops Roundtable podcast, Owen shares some valuable insights about Google Analytics 4 (GA4) for car dealers.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:Car dealers need to control their analytics accounts and have a baseline understanding of what's available inside of Google Analytics to understand how they perform online. Google is revamping their entire analytics offering to mak...2022-09-2724 minFixed Ops RoundtableSarah Vantine: Dealership Employees Make The Customer DifferenceSarah Vantine is the vice president of business development strategy at Quantum 5, and is still fresh from retail, having worked for a large dealer group in North Carolina, USA. She's a great friend of the fixed operations community and is a previous best practice award winner.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:Modern dealerships are a people business. People are the main differentiator from one dealership to another, and it's with the belief that people matter that Sarah Vantine shapes the narrative of this podcast epi...2022-09-2014 minFixed Ops RoundtableTully Williams: A Fixed Operations Play-By-PlayTully Williams (a.k.a. the John Madden of the Car Business) is the Fixed Operations Director of the Niello Group. He joins the podcast to give a play-by-play breakdown of a successful fixed operations department.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:Tully breaks down what a successful fixed operations department should and can look like including the people and skillsets required. It's one thing to hire people, it's another thing to ensure that they are empowered to do their jobs and achieve growth.L...2022-09-1521 minFixed Ops RoundtableScott Simons: Invest In Your PeopleScott Simons is the President and Managing Partner at Valley Group, part of the CMA auto group. Scott sees the car business from a different vantage point than most dealers. He's willing to get his fingers in the dirt, so to speak, and never requires his team to do something that he's not willing to commit to himself.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:Scott provides an inside look at his organization which spans several franchises, including Chrysler, Dodge, Honda, Jeep, Nissa, Ram, Subaru, and VW. He...2022-09-0521 minFixed Ops RoundtableMichael Weldon: The Rising Automotive GenerationMichael Weldon is the Fixed Operations Director at the Hansel Automotive Group in Santa Rosa, California. In his role, he oversees the fixed operations department of 8 rooftops and leads a team of 146 members.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:Michael speaks about the importance of counseling one another at the leadership level to determine what will drive the business to grow. He offers that at Hansel, it's about the community, it's about the customers, and it's about the employees.When asked about the cha...2022-08-2918 minFixed Ops RoundtableHolden Scott: Control What You Can ControlHolden Scott is the fixed operations director at Regal Nissan and is one of the up-and-coming new players we are seeing on social media. He leads an impressive organization and thinks outside the box as the industry moves into a new era of automotive retail and fixed operations.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:Holden started working for Regal right out of the Marine Corps in 2011 with his first job being a dispatcher and helping book warranty work. After doing that job for a few months, he...2022-08-2218 minFixed Ops RoundtableMichael Barich: Fiercely Competitive, Life-Long StudentMichael Barich is a seasoned dealership fixed operation professional who's career spans the decades back to the early 1990s. During that time he has worked as a service director for several different dealerships and now helps dealers as a consultant with BAR Automotive.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:00:56 - Ted notes that it's a lot of fun following Michael on social media where he showcased the work him and his team accomplished while working at Murfreesboro Nissan."That's the part that always ins...2022-08-1516 minFixed Ops RoundtableLeonard Bellavia: Are OEMs Taking Over For Franchise Dealers?Leonard A. Bellavia is the founding partner at Bellavia Blatt (dealerlaw.com) and specializes in dealership franchise law. With the variety of announcements coming from OEMs, including class action lawsuits in Australia, it's timely that Leonard joins us to discuss the future of retail automotive and answer the question: Are OEMs taking over for franchise dealers?What we discuss in this episode:👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:03:25 - Are dealers going to be at risk of being cut out of the sales pro...2022-08-0836 minFixed Ops RoundtableMobile Service PanelDealership fixed operations continue to evolve, especially in the last few years when more dealerships are offering mobile service solutions. Ed Robert, Mark Mickens, and Robert Stage are join the podcast and share their insights about mobile fixed operations.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:01:52 - Mobile fixed ops services are the way of the future and an opportunity just sitting in front of car dealership. Ed Roberts, Chief Operations Officer at Bozard Ford, Lincoln shares that including his mobile units, he has a capacity of...2022-08-0231 minFixed Ops RoundtableJohn Riffe: Fixed Ops Can Drive Bottom-Line Revenue GrowthJohn Riffe is the Fixed Ops Installer at DealerBuilt, a highly-flexible, enterprise-class ceDMS (consumer experience dealer management system) that empowers forward-looking auto dealers to realize their unique vision for their dealership.---> Register for the upcoming Fixed Ops Roundtable Event 2022-07-2516 minFixed Ops RoundtableMike Rich: Crowdsourcing Dealership Parts DeliveryMike Rich is the VP of Marketing at RevolutionParts, an easy-to-manage solution helping car dealers revolutionize how they sell and source auto parts.What we discuss in this episode:01:47 - Mike is on a mission to remove as much friction from the auto parts department possible so that customers and dealerships can experience greater success. The result of this mission has led to what Mike calls a "crowdsourced" parts delivery program leveraging FedEx, Doordash, Lyft, and Uber.03:45 - Dealers are benefiting from this service, especially as it pertains to service departments, and making...2022-07-1815 minFixed Ops RoundtableDale Pollak and Dennis McGinn: Key Insights About The Used Car MarketDale Pollak, the founder of vAuto, and Dennis McGinn, the owner of Rapid Recon join the Fixed Ops Roundtable to share their perspective on the used car retail market and some key, data-driven insights about where things might be heading in the near future.---> Register for the upcoming Fixed Ops Roundtable Event 2022-07-1125 minFixed Ops RoundtableAli Reda: World Record Car SalesmanAli Reda is a car sales professional at Les Stanford Chevrolet Cadillac in Dearborn, Michigan, and holds the world record of 1582 vehicles sold in the year 2017 — a record previously held for 44 years by famed car salesman Joe Girard. Ali's unique approach to car sales is something that he claims, anyone can learn and joins the Fixed Ops Roundtable to share his secrets.---> Register for the upcoming Fixed Ops Roundtable Event 2022-07-0424 minFixed Ops RoundtableShon Kingrey: Overseeing Fixed Ops For Step One Automotive GroupShon Kingrey is the Director of Fixed Operations at Step One Automotive Group, located in Fort Walton Beach, Florida, and joins the Fixed Ops Roundtable to share his experience overseeing 17 rooftops and 417 fixed operations employees.---> Register for the upcoming Fixed Ops Roundtable Event 2022-06-2719 minFixed Ops RoundtableJulie Douglas: The Best Way To Accept Dealership PaymentsJulie Douglas is the president of DealerPay, LLC, a dealer-specific payment processing company. Julie is an experienced enterprise sales professional. She strives daily to attract, build and maintain long-term business relationships. Her assertive, yet honest approach to sales and business practices has proven successful for almost 20 years and her greatest reward is a happy customer.---> Register for the upcoming Fixed Ops Roundtable Event 2022-06-2016 minFixed Ops RoundtableKaylee Felio: Create A More Inclusive Employee CultureKaylee Felio is the sales and marketing manager for PartsEdge, a powerful tool to maximize the potential of parts managers through technology and a touch of consulting. Through her 7 ebooks, Kaylee is helping parts managers with the key areas that they should focus on to be more profitable and to increase their level of service to customers.---> Register for the upcoming Fixed Ops Roundtable Event 2022-06-1317 minFixed Ops RoundtableLarry Daugherty: Lessons Learned From A 47 Store Dealership GroupLarry Daugherty is the Fixed Operations Manager for the Victory Automotive Group. Victory started in Morristown, Tennessee in 1997 with a single-point Nissan store and now they are up to 47 dealerships covering Nissan, Honda, Toyota, Chrysler, Ford, Chevrolet, and Lexus. Larry's perspective comes from leading over 1200 employees from coast to coast and shares valuable lessons learned spanning a 37-year career.---> Register for the upcoming Fixed Ops Roundtable Event 2022-06-0620 minFixed Ops RoundtableEd Roberts: The Importance of Training Your ReplacementEd Roberts is the Chief Operations Officer at Bozart Ford Lincoln, a dealership that has been ranked as one of the top 100 places to work in recent years. With one of the highest volume QuickLanes in the country, Ed has valuable information about how dealerships can increase profit and customer satisfaction through fixed operations.---> Register for the upcoming Fixed Ops Roundtable Event 2022-05-3012 minFixed Ops RoundtableMike Rich: Grow Profits By Selling Auto Parts OnlineMike Rich is the VP of Marketing at RevolutionParts, an easy-to-manage solution that is helping car dealers revolutionize the way they sell and source auto parts.In this episode of the Fixed Ops Roundtable, Mike shares findings from the RevolutionParts 2021 OEM e-commerce report.---> Register for the upcoming Fixed Ops Roundtable Event 2022-05-2318 minFixed Ops RoundtableJim Pernas: How Subaru of America is Creating Fixed Ops GrowthJim Pernas is the Vice President of fixed operations at Subaru of America, and a first-time guest at the Fixed Ops Roundtable. In this episode of the podcast, Jim shares his positive outlook about the various charitable contributions that the dealer network makes throughout the world, and why doing the right thing should continue to be a guiding principle of the retail automobile industry.In addition, Jim shares about the incredible sales growth that Subaru has experienced and how that has increased the demand for fixed operations throughout the dealer network, and how they plan to address...2022-05-1622 minFixed Ops RoundtableFernando Arellano: Step One Automotive Group's Secret To Success➡ Register for the upcoming Fixed Ops Roundtable Event ⬅Fernando Arellano is the CEO of Step One Automotive Group and joins the Fixed Ops Roundtable to discuss how he's been able to lead his group to tremendous success by leveraging his global experience in the retail automobile industry.What Ted Ings and Fernando Arellano discuss in this episode:1:27 - Fernando explains that much of what he's been able to accomplish comes from his faith in a higher power. While working hard, he believes accounts for the majority of his success, that work is deeply root...2022-05-0926 minFixed Ops RoundtableDon Lindsay: A Massive Opportunity For Fixed Ops DepartmentsDon Lindsay is the Major Account Sales Manager at BG Products, a company that is committed to maintaining vehicles through high-quality automotive maintenance services. In this episode of the podcast, Don explains what he sees as a big challenge throughout the industry, and also where massive opportunities will emerge.---> Register for the upcoming Fixed Ops Roundtable Event 2022-05-0216 minFixed Ops RoundtableSteve Greenfield: Creating New High-Margin Revenue Streams For Your DealershipSteve Greenfield is the Founder and CEO of Automotive Ventures, a company focused on supporting automotive entrepreneurs, businesses, and investors with industry-specific resources, early-stage venture capital, strategic consulting, and extensive connections.---> Register for the upcoming Fixed Ops Roundtable Event 2022-04-2516 minFixed Ops RoundtableBrian Benstock: Provide Concierge-Level Dealership ServiceBrian Benstock is a Partner, General Manager, and Vice President at Paragon Honda and Paragon Acura in Queens, New York. His leadership has led them to be the number one certified Honda and Acura dealer globally.---> Register for the upcoming Fixed Ops Roundtable Event 2022-04-1818 minFixed Ops RoundtableGreg Penske: How To Create Highly Engaged Dealership EmployeesGreg Penske is the Chairman and CEO of the Penske Motor Group and joins the FIxed Ops Roundtable to share how his dealer group operates at peak performance. In this episode Greg shares the details of his thorough dealership hiring and onboarding process.---> Register for the upcoming Fixed Ops Roundtable Event 2022-04-1127 minFixed Ops RoundtableBob Tasca III: The Mental State Required To WinBob Tasca is the Vice President of the Tasca Automotive Group and CEO of Tasca Racing. He is one of the most recognized and sought-after names within the retail automotive industry. His dealer group operates in 5 states.---> Register for the upcoming Fixed Ops Roundtable Event 2022-04-0519 minFixed Ops RoundtableAndrew Wright: Data Is The New OilAndrew Wright, the managing partner at Vinart Dealerships, joins the Roundtable to discuss a topic that they haven't explored in-depth until now. His dealer group is focused on utilizing the internet to provide better access and an improved customer experience to car shoppers in their markets. Based on an article Andrew wrote titled, "Auto Industry Stakeholders Need To Come Together On A Standardized Data Convention."---> Register for the upcoming Fixed Ops Roundtable Event 2022-03-2817 minFixed Ops RoundtableGlenn Pasch: Small Tweaks In Process Enhance The Customer ExperienceGlenn Pasch is the CEO of PCG Digital, an international speaker, and works with individuals on the front lines all the way to the C-suite to help them create leadership structures that foster healthier cultures and profitable teams.---> Register for the upcoming Fixed Ops Roundtable Event 2022-03-2118 minFixed Ops RoundtableSarah Vantine: Diversity In The Car BusinessSarah Vantine is the Vice President of Business Development Strategy at Quantum5, LLC, an innovative training platform that helps dealers focus in on processes that increase profits and retention. ---> Register for the upcoming Fixed Ops Roundtable Event 2022-03-1421 minFixed Ops RoundtableJoe St. John: Online Transparency Equals ProfitabilityJoe St. John is the Vice President of Business Development at Stone Eagle F&I, and works with over 6000 dealerships to provide even greater profitability. ---> Register for the upcoming Fixed Ops Roundtable Event 2022-03-0713 minFixed Ops RoundtableLiza Borches: Creating Longevity For Your DealershipLiza Borches is the President and CEO of the Carter Myers Automotive Group, a 98 year older dealer group, and fourth generation dealer. What originally started in 1924 as a saw mill company, they began producing their own trucks called the "Samson Truck" which eventually led them to owing a Ford dealership.---> Register for the upcoming Fixed Ops Roundtable Event 2022-02-2818 minFixed Ops RoundtableChuck Kramer: Growth Through People and PartnershipChuck Kramer is the Chief Operating Officer at Foundation Automotive, a rapidly growing automotive group in the United States and Canada. One key element of their success as a dealer group is the fact that they consider people as the most valuable asset.---> Register for the upcoming Fixed Ops Roundtable Event 2022-02-2116 minFixed Ops RoundtableDavid Boyle: The Holy Grail Of Service BaysDavid Boyle is the President and CEO of TraXtion (formerly Tire Profiles). In this episode of Fixed Ops Roundtable, which originally aired as part of the Pay It Forward live event, David joins Ted Ings to share his best advice about the importance of dealership service bay utilization and its impact on dealership revenue. ---> Register For The Upcoming Fixed Ops Roundtable Event 2022-02-1421 minFixed Ops RoundtableLes Silver: The Benefits Of Thinking BigLes Silver is the Executive Chairman of Dynatron Software and has been transforming the retail automotive industry for many years. This episode of the Fixed Ops Roundtable podcast is taken from Les Silver's presentation in which he shares his 6-pack for success.---> Register for the upcoming Fixed Ops Roundtable Event 2022-02-0714 minFixed Ops RoundtableIn Search of the Perfect RO: Ted Welcomes Les Silver of Dynatron SoftwareFrom our recent virtual event called Pay it Forward (November 2021), Les Siver of Dynatron Software joins Ted Ings to share about The Perfect RO (Repair Order). You won't want to miss the incredible strategies for customer retention and profitability shared by our special guest.The Fixed Ops Roundtable® Podcast is sponsored by BG Products - Be good to your customers with BG.We're also in the midst of a fund-raising effort on behalf of The Leukemia and Lymphoma Society. We've raised over $60,000.00 toward our goal of $100,000.00 by March of 2022. To donate, go to FixedOpsDonate.com2021-12-2020 minFixed Ops RoundtableTed Welcomes Andy Baldassarre of BG ProductsAndy Baldassarre is Director of Marketing and Training at BG Products and shares his insights with Ted Ings from our recent broadcast of The Fixed Ops Roundtable® Pay it Forward in November 2021. The event helped raise $60,000.00 of our $100,000.00 goal (for March 2022) in support of The Leukemia and Lymphoma Society.The Podcast is sponsored by BG Products. Be good to your customers with BG.2021-11-2918 minFixed Ops RoundtableTed Welcomes Ed Roberts from Bozard Ford LincolnEd Roberts joins Ted Ings for a discussion about the 1-Year anniversary of the new facility at Bozard Ford Lincoln. Originally aired at Fixed Ops Roundtable Transformers Virtual Event in September 20212021-11-1515 minFixed Ops RoundtableAsk The Expert! Ted Welcomes Randy BrenckmanFrom our Transformers event in September 2021, we feature industry expert Randy Brenckman as Ted Ings poses key questions from our dealership audience. The Fixed Ops Roundtable® podcast is sponsored by BG Products. Be good to your customers with BG! The podcast is available on Spotify and Apple Podcasts.2021-11-0817 minFixed Ops RoundtableMalcolm Bricklin - The Complete Interview with Ted IngsOriginally edited for time and presented at The Fixed Ops Roundtable® Virtual - Transformers event in September 2021, this interview dives deep into the history of The Bricklin and Malcolm's venture into the world of vehicle innovation and electric vehicles. He shares how he helped win an election in Canada and how he consulted with Elon Musk. You won't want to miss this complete, and unedited interview with Ted Ings.This podcast is produced and directed by DelRae Learning and Development under the direction of Gene Girdley and sponsored exclusively by BG Products.2021-10-2527 minFixed Ops RoundtableTed Welcomes Rob LearyFrom Fixed Ops Roundtable® Virtual Event - Transformers in September 2021, Ted Ings welcomes Rob Leary of BG Products to the Podcast. The Fixed Ops Roundtable Podcast is sponsored by BG Products and produced by DelRae Learning and Development.2021-10-1819 minFixed Ops RoundtableTed Welcomes Fred Fordin to Discuss Their Personal Fight Against LeukemiaDuring our recent Fixed Ops Roundtable® - Transformers Virtual event, Ted Ings and Fred Fordin discussed their surprise diagnosis' of Leukemia and how they continue to work and thrive in spite of the disease. This passionate and moving discussion is in support of our Charity and effort to raise $100,000.00 to battle all blood-related cancers for The Leukemia and Lymphoma Society. To support the effort, visit https://pages.lls.org/ltn/az/tucsonl21/forllsThank You Fred Fordin! And thank you to all who contribute to the LLS!2021-09-2715 minFixed Ops RoundtableTed Welcomes Sarah Vantine to the PodcastIn this interview, Ted Ings talks with Sarah Vantine about how she began in the automotive industry, what she's accomplished so far, and what is on the horizon for her.2021-09-2019 minFixed Ops RoundtableTed Welcomes Cathy Palochko and Joey Zanca of GP Strategiesathy Palochko and Joey Zanca discuss the Automotive Retail Academy in this discussion with Ted Ings. This broadcast originally aired in June of 2021 at The Fixed Ops Roundtable, The Matrix event.2021-09-1317 minFixed Ops RoundtableTed Welcomes David Spisak (Pt. 2)Ted Ings gets candid with David Spisak in the second of two parts on this week's episode of The Fixed Ops Roundtable® Podcast. An edited version of parts one and two originally aired on Wednesday, August 11., 2021 on The Weekly Edition with Ted Ings.2021-08-2320 minFixed Ops RoundtableTed Welcomes David Spisak of Disruptive Growth Solutions (Pt. 1)Ted Ings gets candid with David Spisak in the first of two parts on this week's episode of The Fixed Ops Roundtable® Podcast. An edited version of parts one and two originally aired on Wednesday, August 11., 2021 on The Weekly Edition with Ted Ings.2021-08-1616 minFixed Ops RoundtableTed Welcomes Fred Fordin of CDK GlobalThis week Ted Ings welcomes Fred Fordin, Vice President , DMS & Related Solutions at CDK Global. This episode originally aired on June 17th, 2021 at our virtual event called, The Matrix and is available on YouTube by searching Fixed Ops Roundtable. 2021-08-0916 minFixed Ops RoundtableTed Ings Welcomes Jeff Hahn of BG ProductsHosted by Ted Ings of The Fixed Ops Roundtable® this episode originally aired in April 2021 at our Fast and Furious Virtual Event.2021-06-0716 minFixed Ops RoundtableTed Ings Welcomes David O’Brien of Quantum5 to this weeks episode Ted Ings Welcomes David O’Brien of Quantum5 to this weeks episodeThis segment originally aired at The Fast and Furious Fixed Ops Roundtable Virtual Event in April 2021.2021-05-3115 minFixed Ops RoundtableTed Welcomes Jim Roche of WarrCloudToday's episode with Ted Ings and Jim Roche originally aired in February 2021 at Rev it Up Virtual Event.2021-05-1721 minFixed Ops RoundtableTed Ings Welcomes Frank LopesFrank Lopes, Author of "The 7 Minute Setup" is Ted's guest on this segment from Rev It Up at The Fixed Ops Roundtable Virtual Event from February 20212021-05-0216 min