Shows
Nobody Told Me That! A Dental Podcast with Teresa DuncanMy Takeaways From The NADP MeetingEvery year, I attend Converge, the annual conference of the National Association of Dental Plans (NADP). It's where I explore the latest issues and challenges faced by carriers and providers. I've watched the evolving partnerships between carriers and DSOs and observed the increase in network leasing concerns, I wanted to share my observations with you. I listened to compliance updates, discussed the expanding role of Medicare Advantage, and other issues shaping the future of dental coverage. What am I sharing? My thoughts on the amount of audits and fraud in our industry. Are you at risk? Multi-factor...
2025-10-0245 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanLessons Patients Taught Me The Hard WayMore management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter Lessons Patients Taught Me The Hard Way Some of the most powerful lessons in dentistry don't come from textbooks or training, but from real-life patient encounters that test your patience, humility, and adaptability. In this episode, I reflect on situations where patients pushed me out of my comfort zone and forced me to grow in ways I didn't expect. You'll hear how these interactions shaped my approach to communication, accountability, and practice management. More importantly, you'll discover why...
2025-09-1832 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanThe One Mistake That Could Wipe Out Your Dental Practice OvernightMore management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter Did you know a single ransomware attack can cost a dental office six figures or shut it down entirely? A small dental practice is an ideal target for a cyberattack easy to overlook, often underprotected, and rich with valuable patient data. Teresa Pichay (returning guest!) and Katie Fox from the California Dental Association joined me for a scary session. They shared how hackers use phishing emails, malware, and AI-powered scams to break into dental systems, steal information, and demand high...
2025-09-0257 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanDental Case Acceptance Tips: How Your Team Can Increase Treatment Acceptance RatesMore management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter Is the secret to more dental case acceptance hiding in plain sight right inside your own team? If you've ever wondered why some patients freeze at the mention of treatment costs, or how to handle those moments when someone starts Googling your every word from the chair, you're not alone. In this episode, Teresa talks with Angela Sullivan of Adaptive Dental Solutions about effectively helping teams boost treatment acceptance without feeling like a pushy salesperson. Angela shares stories...
2025-07-3057 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanDental Clues to Your Baby's Developmental Delays: What Every Parent Should KnowMore management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter What if your child's speech or chewing could give you clues about hidden developmental delays? Did you know that your child's visit to the dentist could hold hidden insights into their overall development? Join host Teresa Duncan and guest Ann-Marie DePalma as they unravel the fascinating connections between a child's oral health and early signs of developmental delays—including conditions like autism. Discover why dental professionals might be the first to spot clues, from speech impediments to tongue ti...
2025-07-081h 03
Chew on This! A Dental Podcast#83 Removing Medical Debt from Credit Scores is TERRIBLE for offices!Medical debt no longer impacts credit scores. What does this mean for dentists and patients?
New U.S. regulations are making waves as medical debt is now removed from credit score calculations. Kevin and Teresa dive deep into what this monumental shift might mean for dentistry. With $49 billion in affected debt no longer lowering credit scores, patients may feel less compelled to pay their bills, leading to serious concerns for dental practices relying on payment compliance. They unpack what this change means for collections, explore how higher credit scores might affect third-party financing approvals, and the potential...
2025-03-0423 min
Chew on This! A Dental Podcast#81 Maine Dentist's Decade-Long Affair with Dental Assistant Leads to Explosive LawsuitA forgotten toothbrush in his car was all it took to unravel 10 years of secrets 😱
Sexual scandals and workplace power dynamics collide in this jaw-dropping story of a Maine dentist's affair with his dental assistant, leading to an explosive lawsuit. What started as a cold winter day encounter in the office basement spiraled into a decade of alleged manipulation, secret payments, and desperate cover-ups. When the affair between the married dentist and his assistant finally exploded into public view, it exposed not just personal indiscretions, but a pattern of workplace violations, including sexual harassment and empl...
2025-02-0427 min
Chew on This! A Dental Podcast#79 Can Any Dentist Work in Hong Kong Now?Ever wondered what it would be like to pack up your dental drill and burs and move overseas?
In this episode, Kevin Henry and Teresa Duncan bring a mix of international news and workplace dilemmas from the dental industry. Kevin kicks things off with an exciting opportunity for dentists in Hong Kong, while Teresa debates the touchy topic of office gift-giving with a real-world Reddit dilemma. All of this is peppered with their usual nutty banter and personal insights that keep things informative yet entertaining.
Key Takeaways:
New Regulations for Dentists in Hong Kong
...
2025-01-0724 min
Chew on This! A Dental Podcast#78 Could Poor Communication Drive Patients Away From Your Practice?Do your patients feel stressed when they visit your office? Let’s talk about what clues you might be missing and how to address them.
In this episode, learn how stress can impact dental health, leading to issues like bruxism and TMJ disorders. Have you heard about "white coat syndrome"? Patients get scared when they see someone in a doctor’s coat. New Halloween costume idea! But seriously, we shared some lessons from a viral complaint about poor patient care. We hope it never happens to any of us.
That being said, Teresa is a huge...
2024-12-2427 min
Chew on This! A Dental Podcast#75 How an '80s-Inspired Dental Lab Changes the GameDon’t forget that we’re on YouTube!
What would you think if you saw a DeLorean parked in front of a dental office? 🚗🦷Hey, it’s Teresa here, and in this episode of Chew on This, Kevin and I are taking you on a unique ride through the dental world with a twist of ‘80s nostalgia! We’re diving into the story of a Massachusetts dentist who combines the latest tech with an A-Team style mobile lab and even parks a DeLorean right outside his office. Talk about creative marketing, right?
We’re also unpacking the...
2024-11-1223 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanCross-Pod: The Future of Dental BillingI'm sharing a recent podcast episode I recorded with my friends at A Breath of Fresh Air. Their podcast focuses on dental billing and they wanted my thoughts on our industry's future. We talked about the surprising ways dental and medical billing might start to merge, and why having top-notch training and qualifications isn't just a good idea — it's a must. And, of course, we're dishing out plenty of practical tips, insider insights, and a few laughs along the way. I hope this episode is helpful. Definitely check out their podcast for more dental billing tal...
2024-09-101h 01
Chew on This! A Dental Podcast#69 Kevin's AI Doppelgänger and Legal Battles in the Dental World💥 Buckle up for a rollercoaster episode where Teresa and Kevin delve into the wild world of AI voice technologies 🤖. Teresa gets a surprise when Kevin’s voice, courtesy of AI, reads an excerpt from her book! They pondered a future where AI could replace them both 🌀. Plus, Kevin shares Dr. Uche’s hot tips on what dental patients should absolutely never do 🦷—think DIY dentistry and skipping mouthguards! Teresa dishes the dirt on a nasty legal battle between rival dental offices that got a bit too personal on Facebook 🕵️♀️. Remember to check the show notes for all the juicy links and insights. And hey...
2024-08-1924 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanInsurance Mailbag: Audits, Medicare Advantage & DisallowsMy Mid-Year Insurance Update webinar generated a lot of questions (as usual!). I couldn't answer them all so I thought I'd share them with you. The webinar touched on Open Season, Medicare Advantage, audits, materials upgrades and participation considerations. This mixed bag of questions was fun to answer and I hope you are able to utilize the info! A few talking points: Navigating shared networks Billing for non-covered services Self-funded and fully funded Medicare Advantage fraud, waste and abuse training Links: The Mid-Year Ins...
2024-07-3134 min
Chew on This! A Dental Podcast#60 Mewing, Looksmaxing and Forensic Dentistry - Oh My!😲 In this jaw-dropping episode, Teresa and Kevin sink their teeth into the bone-chilling effects of mewing and looksmaxing 🦴👄. They strip back the layers of these cosmetic crazes, nodding to the bite-sized risk these trends pose to oral health. Chomping at the bit, they dissect the grim realities of jaw-shaving and wrestle with the influence of Netflix binges fueling our plastic surgery appetites 📺💉. Beware, true crime junkies – our hosts unravel the mind-boggling challenges serial killers face, from tattoo trails to dental detective work 🔍💀. And if bite marks could talk, they'd tell tales of historic misdeeds and wrongful accusations. From Reverend George Burrows' gnarly...
2024-03-2129 minChew on This! A Dental Podcast#58 The Cost of Chomper Care Through Your Lifetime🤔 Teresa and Kevin reflect on the exorbitant cost of dental care through statistics 📉, and the shocking lack of dental insurance awareness among patients 😱. They referenced Synchrony’s Dental Lifetime of Care Study (link below) while discussing why people avoid necessary dental treatment. Spoiler alert - it’s due to financial constraints, which leads to increased emergency care visits 😷. Plus, they make an interesting proposition about dentistry professionals encountering people with oral health issues in everyday situations, like on a plane or in an Uber 🚗.
The overall takeaway is that dental care is both crucial and costly, and the industry needs...
2024-02-0220 minChew on This! A Dental Podcast#51 Scooter Accidents: The Trendy Way to Lose Teeth and Gain Instagram Followers!We let AI write these show notes. Here's a summary in 45 seconds:
🛴Electric Scooter Safety and Dental Injuries - It's Common!
🌟 Celebrity Influence on Dental Practices
💡 Openness to New Methods and Ideas in Dentistry
🌍 International Perspectives on Dental Care
🦷 Dental Care Utilization Rates in Various Countries - US Could Improve A Bit
🗳️ Political Discussions on Revamping Dental Care
Teresa's new insurance class is open for business! Use code COT for $75 off. Our thanks to our loyal listeners 🙂
**If you like the show then we’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**
Connect...
2023-08-1827 minChew on This! A Dental Podcast#50 Data Breaches, Documentation and Did You Know Kevin Is Part Nigerian?!Do people still click on suspicious email links? They sure do! Aspen Dental had a large data breach. We talk about how offices of all sizes can be hit by this. The importance of patient safety comes up as we discuss a very sad patient death coming out of Washington state. We end on a light note - did you know that Kevin has Nigerian blood in him? Perhaps he's sending the emails out to practices .... hmmm.
As always, more info is in the links below. Thanks for listening!
Resources/Links from Show:
https://komo...
2023-06-1228 minChew on This! A Dental Podcast#49 Hotel Dentistry Has No Place in Our Dental HistoryWhy is it that when you hear about unlicensed dentistry gone wrong it's from the back of someone's car or from some hotel? We discuss another one of these stories and then swing over to a respectable dental school to celebrate a milestone.
We round out the episode with dental history knowledge! But of course, in our own flavor. As always, more info is in the links below. Thanks for listening!
Resources/Links from Show:
Man Was Performing a Dental Procedure Without a License at Danbury Hotel: Police
Temple University dental schoo...
2023-05-2533 min
Chew on This! A Dental PodcastIf Your Dentist Is A Murderer...AllegedlyWhat's your responsibility when your boss is about to be featured on Dateline? Kevin and I pondered the employee obligations of the Colorado dentist accused of killing his wife via poison. We aren't seeing too much of this in the traditional dental journals but we're not afraid to bring it up. Don't worry - we actually got serious about the topic though. We hear from employees who see shady behavior all the time.
Another example is the just-sentenced Knoxville dentist who instructed employees to go against dental guidelines when seeing patients. There are times when you have...
2023-04-1930 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanEP 104: Pulling Back the Curtain on Dental Labs with Voices From The BenchWhat an enlightening episode! Elvis Dahl and Barb Warner from Voices from the Bench Podcast spoke openly about the business of dental labs. I definitely learned a good amount. Imagine your lab comes in and shows you how to up your scan game. What about if they helped you to be more confident with larger restorations? This means more revenue. We covered so much in this episode. Share this one with your team! A few topics we covered: Is consolidation hurting the lab business? Their answer surprised me. They shared what info they would love to g...
2023-03-2059 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanEp 103: Amanda Hill: Former Coworker and Biofilm AficionadoIt's wild that Amanda and I actually worked together years ago! We take a quick trip down memory lane but then we dive into some really gross but fascinating topics. Infection control is no laughing matter but we couldn't help it. Biofilm, cultures, water testing, fake nails - we went through it all. Enjoy! Article Amanda referenced: Waterline warning: Dental practices, listen up | Dentistry IQ If Saliva Were Red | OSAP | Dental Infection Prevention & Safety Association OSAP.org Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/ Don...
2023-03-0359 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanEp 102: PANEL: How Dental Billing Is ChangingDental billing is evolving but it seems like our systems are always slow to change. Listen in as I talk with a group of dental nerds (like us!) about what they see out there. Some highlights: Faster billing cycles are the way to go. Passing credit card fees to the patient. You may change your mind with this one. Is it easier to ask for money nowadays? Maybe so! Huge thanks to Curve Dental for sponsoring this episode! Grab a demo with them through this link (no affiliate money to me) and see if they're a fit.
2023-02-131h 04
Nobody Told Me That! A Dental Podcast with Teresa DuncanEp 101: Calibrating Periodontal Care with Rachel WallFull show notes/links on the podcast home page! https://nobodytoldmethat.libsyn.com Rachel Wall is back on the podcast to share more periodontal wisdom! For 2023 she turned parts of Inspired Hygiene's coaching into a Perio Protocol Online Bootcamp. I love a good deep dive! Periodontal programs will need real attention in the coming year. You won't be profitable until you're able to nail down team calibration in this area. Don't forget to download her complimentary standard of care worksheet! Here are a few of our discussion points: Why clinical leaders need to be cl...
2022-12-2858 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanQuestion 2, Debridement and A Spot of GratitudeCORRECTION: Thanks to Dr. W for letting me know that local factors are plaque and calculus. I had localized in my head. Sorry for the confusion! On Election Day, Question #2 in Massachusetts easily passed. Medical loss ratio (MLR) is a hot topic right now but what is it and will the bill have the desired effect on the market? Time will tell. Debridement is another hot topic nowadays. I know, exciting! The code is being tweaked for 2023. I discussed the myths around D4355 and what the revision means for your schedule. Resources from the show: ...
2022-11-2136 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanArtificial Intelligence: What's The Big Deal?My long-time friend Ann Marie DePalma joins me to shed more light on the provider-side usage of AI. She's a Customer Success Manager with Pearl. Case presentation tips flowed! We discussed a variety of related topics including: How you can use AI to train your team and calibrate clinician diagnostic instincts. Yes, carriers utilize it but we are the first point of contact with the patients. Let's turn that into an advantage. We reminisced about the 10-hour implant courses we taught years ago (that's not a typo!) Ann Marie still teaches documentation and case presentation. Maybe it...
2022-10-2151 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanEp 98: Listen In on Two Insurance Nerds with MicrophonesFellow insurance enthusiast Colleen Huff joins me to dish on trends we're seeing. We sprinkled in some compliance and Medicare Advantage discussion. Enjoy! Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/ Don't forget to check out my other podcast Chew on This - A Dental Podcast! Connect with Colleen: Colleen's Website - http://colleenhuff.com/ Colleen's Facebook - https://www.facebook.com/Dentalinsurancecoach/ For easy compliance training, Colleen recommends Bioserv **If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for...
2022-10-0541 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanRyan Vet Educates Me On Doing Business with Millenials, Gen Z and Other Patient TypesRyan is one of those guys that loves to build and turn around businesses. It's fascinating to talk about strategies and industry trends with him. The generations and their particular consumer behaviors are important to him and so he keeps up with all the studies. Lucky us because he shares them with us! We also talk about his recent acquisition of the Speaking Consulting Network and how he plans to bring tremendous value to membership. If you're considering opening up your own dental company then you'll want to check out that part! Full...
2022-09-191h 03
Nobody Told Me That! A Dental Podcast with Teresa DuncanDeciphering Dental Networks with Brian Phillips of Five LakesOops - I nerded out again. Brian Phillips was my partner in insurance geekdom this time. He knows so much about leased networks and provider credentialing. Sometimes it's the people behind the scenes that can give you the most information - Brian fits that category to a tee. Listen in to a deep dive into the behind the scenes of contract management. Recorded live at the 2023 Hinman Dental Meeting! Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/ Don't forget to check out...
2022-09-0735 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanEmulsions, Sensitivity and Implant Care with CrestAnother Hinman Lounge podcast! This time I sat with Drs. Kaplan and Gans to discuss implant care and sensitivity. That sounds very formal but they're very fun and smart ladies, promise! I needed to ask about sensitivity because I'm now a pitiful baby during my cleanings. Shout out to my hygienists Camilla and Katie for putting up with my sensitive self :) Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/ Don't forget to check out my other podcast Chew on This - A Dental Podcast! Connect with...
2022-08-1913 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanPodcasting at the Hinman with Brad James of KleerEarlier this year I spoke at the Hinman Dental meeting and was able to be a part of their Podcast Lounge. Very cool - hope more shows do this! I asked a few guests to stop by and Brad James was kind enough to make a 2nd podcast appearance. We talked about consumer behavior and what to expect with an uncertain economy. A few highlights: Employer choice is the key to better benefits (either through carriers or a membership plan) Hear about the practice information I walked my audience through in my PPO participation wor...
2022-08-1913 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanMaking Smart Decisions For a Changing Business with Kim McGuireKim McGuire of Fortune Management is one of my favorite people to talk business with. Not just 'what's up with you?' business but the business of dentistry, numbers and strategy. It felt good to deep dive into current conditions and how we can flex to succeed. We talked about these topics and more: Where did the critical thinking go? Her practical vision of accelerated hygiene Associate dentists providing hygiene? The horror! How her clients are adapting to our post-Covid, inflationary reality Shifting job responsibilities - how do we define these? Fu...
2022-08-0142 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanReimagining Administrative Onboarding with Michelle AffanatoWhat if you could put new or unsure employees through a bootcamp? The culture shock in dentistry is real - the hard truth is that our new stars need more direction than a manual and some webinars. Our busy offices sometimes don't allow us that luxury but what if that's a cycle to be broken? Michelle Affanato has worked with hundreds of offices learning their pain points and stumbling blocks. She shares her thoughts with me in this episode. Here are some of our talking points: How to best teach block scheduling Are we tripping over new hires at the e...
2022-01-2658 min
Chew on This! A Dental PodcastLet’s Expand Medicaid Even Though We Don’t Have Enough DentistsLow reimbursement and expanding state dental services is a bad cycle that just keeps spinning. We’ll discuss how states get real generous with dental care but then uh-oh! Where did all the dentists go? When reimbursement is lower than operating expenses then how can you expect to attract providers? Two states are trying to tackle this but will they be successful? Teresa then shares her crazy chicken pox vaccine woes. You know you’re curious!
Click here for the full show notes
We’re giving a webinar on December 15th to help y...
2021-12-0828 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanEP 90: The Audit Edition: OSHA & Infection Control with India ChanceInfection control may seem boring but I'm telling you, my guest makes it interesting! For example - what do coffee and fake nails have in common? They don't belong in your clinical area! Infection control expert and auditor India Chance joins me to discuss this and so much more. My main takeaway from this: someone actually thought to use their beef jerky maker to sterilize masks. I'm somewhat entertained by this! Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/ Don't forget to check out my other podcast Chew on Th...
2021-12-011h 05
Nobody Told Me That! A Dental Podcast with Teresa DuncanEP 89: 3 Management Consultants Walk Onto A PanelThis episode is actually a follow up webinar for an AADOM panel discussion that I hosted. Boy that's a mouthful! Curve Dental sponsored a fantastic panel discussion at AADOM's annual conference. We wanted to continue the conversation with a follow up webinar that expanded on some of the most popular topics. Staffing, COVID situations, doctors running reports and increased embezzlement were just some of the topics we tackled. Enjoy! Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/ Don't forget to check out my other podcast Chew on This - A...
2021-11-0354 min
Chew on This! A Dental PodcastWe Love Our Veterans But What About the Top 20 Insurance Companies?Kevin starts out with good news about a new dental assisting program that can add to our short staffing situation. Can we get about a thousand more started? We have work to do! Teresa found a ranking of insurance companies because of course she did. Veterans are very important to the show and to our families so we discussed a few ways we can give back to them.
We’re giving a webinar on December 15th to help you out with your 2022 planning. We’re already blown away by the response. No more just waiting for things to h...
2021-10-2732 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanEP 88: The Cures Act, Chart Notes and Missing Patients with Rick GarofoloAnother insurance nerd joins me on the podcast! Rick Garofolo of Practice Mechanics teaches me about the Cures Act - part of me wishes I didn't know anything about it. BUT it's important and we need to be compliant when it goes into effect. We also discussed some hot topics from his classes at the recent American Association of Dental Office Management's Annual Conference. You may be surprised to learn how you should be tracking inactive patients. We talk about chart notes. I hope you get as excited as we did! 😄 Full show notes on the podcast home...
2021-10-2057 min
Chew on This! A Dental PodcastWould A Gamer Dentist Who Beats Kids Earn A High Delta Dental Ranking?How's that for a salacious headline? We try. Kevin takes us into comic/gamer land to learn about a pretty neat marketing campaign. A dentist challenges young gamers in the name of oral health! Is being an Oral Avenger a thing?
Teresa then reviews a proposed ranking system that patients will use to pick an office. "What's your Delta number?" could be the new pickup line for 2022. Weirder things have happened.
Full show notes on the podcast home page! https://chewonthisdentalpodcast.libsyn.com
Quotes
“If you can beat Dr. S...
2021-09-2923 min
Chew on This! A Dental PodcastGross Offices, Crotch Lasers and MedicareWe try hard to keep your interest! All topics are addressed in this episode. What’s your OSHA horror story? Do you have a patient story you’d like to share? Believe me - we are so interested! We wrap up with Teresa talking about insurance - so pretty much just like most episodes. Enjoy!
Episode Highlights:
Sports Related Injuries
OSHA Violations
Medicare
Quotes
“Sports related injuries account for 13-39% of dental injuries in a year,”
“If you drop me little mini KitKats I will not say no...
2021-09-1527 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanA Gathering of Insurance Geeks is a Beautiful ThingThe 3rd Annual Insurance Extravaganza happens in November in Orlando. Founder Christine Taxin and accountability coach Lynne Leggett join me to talk about the benefits side of dentistry. The changes are coming at us fast and furious - it takes a community to truly stay on top of it all. We discuss Medicare, Medicaid, credentialing and all sorts of pain points that pop up on an insurance coordinator's radar. Hope it helps and hope we see you in November! Insurance Extravaganza Nov 12-13, 2021 – Dental Medical Billing >> Use "Odyssey" to receive a courtesy after the early bird deadline has...
2021-09-081h 09
Chew on This! A Dental PodcastWhat Kind of Toothy Legacy Will You Leave?This episode comes with a graphic discussion warning. There’s a company that will - ahem - compost your body. Of course we had to talk about what to do with the teeth and fillings. It’s not all gross - we make it fun! Oh - did you know Teresa is going to turn her mom’s ashes into a diamond? Who knew!
Quotes
Regarding composting: “California is not the first state to talk about this, there are other states doing this.”
“My mom could really power a money tree.”
Teresa’s final resting place no-c...
2021-09-0125 min
Chew on This! A Dental PodcastPraise or Ping-Pong? What Do Employees Want In Today’s OfficeIs your office fun enough to keep employees happy? If you answered no then you may be in good shape! Turns out praise and appreciation is way more important than a ping-pong table. Who knew? Kevin discusses the overwhelming message he hears from his audience members and Teresa shares her strip club lunch story. How can you not listen after that teaser?
Quotes
“What millennials want more than anything else is that they want to have respectful communication in the workplace over trendy work perks.”
“If you paint with a bad brush, you will have a ba...
2021-08-1832 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanEP 82: Financial Ledgers and You: Love Story or Work in Progress? with Dayna JohnsonReturning guest Dayna Johnson talks to us about what she's seeing in patient accounts. Some of the most common mistakes can cause big headaches when it's time to bring on a new dentist or time to make a sale. Find out which reports she runs daily, weekly and monthly - and why. If you love numbers and attention to detail then this episode is for you 💰 Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/ Quotes: "When she went to sell her practice she ran her reports for probably the first time."...
2021-07-1444 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanMicromanagers and Dental Witches with Dr. Gina DorfmanDr. Gina Dorfman joins me to discuss her perspectives on patient behavior, group interviews and not managing like a witch. Could you be a micromanager and not even know it? I was one - I'll admit it. We then talk about how patients are usually ready to commit when they contact you. I think you'll be surprised at how easy it is to turn a patient away. Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/ Quotes: "Done is better than perfect." "If you need to micromanage a person, you have the...
2021-06-161h 21
Nobody Told Me That! A Dental Podcast with Teresa DuncanManager's Guilt Part 2: Handling It AllDive into Episode 77 for the first part of this series. In this session, I share how I managed my time and duties. Tracking all the deadlines, review dates, renewal dates and the other stuff that pops up can be exhausting. Feel free to use my downloadable calendar as a guide and make it your own! Being a manager is hard - learn from the misses and celebrate your wins. You're too busy to sit around feeling guilty :) Don't forget to check out my other podcast Chew on This - A Dental Podcast! Qu...
2021-05-1949 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanManager's Guilt Part 1: What Is It and How to Handle ItThis feeling just doesn't affect new managers. Even experienced team leaders feel that they "should have known more" about a rule or a system. The job is hard and requires not only multi-tasking but still keeping track of many other items. In this two-part topic I'll go over how a new manager could keep this guilt at bay by focusing on immediate concerns. For my experienced managers, we'll also talk about goal setting to avoid burnout. Part 2 will focus on techniques and how I used both a managerial log and calendar to stay on task. If...
2021-05-0535 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanMinimizing the Unexpected Parts of Practice Sales with Dr. Suzanne EbertI asked Dr. Suzanne Ebert to share the horror stories and what she's seen go wrong when dentists buy and sell practices. My listeners need to know the dark side, not just the rah rah moments. Dr. Ebert is with ADA Practice Transitions™ and has facilitated agreements with strange requirements (take my wife, please!) but also many that have been a positive life changer for families and communities. Even if you don't think this is in your near future you never know what life has in store. I'd rather you be prepared so that you know, you can't say no...
2021-04-0750 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanTalking Revenue With A Ninja ft. Andy ClevelandThe post-COVID state of collections may surprise you - it's better than I thought. Andy Cleveland is my guest and is known as the Dental Practice Ninja (hi-ya!). We chatted about collections protocols, small claims court and when to write off balances. Have you ever wondered if you should forgive a balance when a patient dies? What about if you run into a collections patient outside of the office? I always love talking about money and so does he. I hope this episode is helpful! Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/...
2021-03-2455 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanWhy I Have A 24 Hour RuleEveryone has a few life rules that shape how they act, interact and react. One of my personal rules is that I wait 24 hours before making any big decisions or purchases. This can be very hard in a world with so much available instant gratification. I look back on some of the biggest decisions I've made and am thankful for this rule. I can think of a few big mistakes I would have made had I acted impulsively. I take this guideline and apply it to our workplace. Patients, coworkers and even faceless companies can pu...
2021-03-1035 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanLife Is Too Short To Deal With Terrible PatientsWhy do we put up with them? I recently talked with a friend who routinely purges 'bad' patients from his practice. We both thought that more offices should do this. I wanted to share my thoughts on rogue patient management with you. Hope it helps. Schedules full of awesome patients sound pretty good to me! Quotes "Imagine if you actually liked all your patients." "Think about it, how many patients do you have that bring out this high anxiety." "They have a philosophy where they only see patients they really really like." "Most of...
2021-02-2428 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanFraudulent Hoverboard Dentist Dramatic ReadingMy friend Kevin Henry joins me to illuminate the case of Dr. Seth Lookhart and his manager Shauna Cranford. You may know the doctor best as the Hoverboard dentist - he worked on patients while riding his hoverboard! I know! Hidden in the legal case documents are a bunch of texts between the doctor and manager. They showed just how they planned to get as much reimbursement as possible. Honestly, the hoverboard is the tamest part of the whole case. We took a little creative license and read the tweets in character. Ethical challenges exist in our d...
2021-01-2757 min
Chew on This! A Dental PodcastBathroom Spycams, Fake Dentistry and a Happy 8 Year Old DentistEpisode 11 Highlights
ADA’s update to its Code of Conduct regarding COVID-19 decisions
Unlicensed dentist charged with sexual assault
Did cost factor into his popularity?
Uptick in home remedies and tooth care - related?
Alex Carico’s story: Santa’s 8 year old dentist!
Peeping bathroom bandit in an Aspen Dental office and why employees are suing
Don't skip the background check when hiring new employees!
How Teresa and Kevin came to the dental field
Quotes
"We know that doctors took these (code of ethics) as guidelines, and blew right past them. Guidelines are just gui...
2021-01-0636 min
Chew on This! A Dental PodcastTikTok Flossing and the Homeless PopulationIt’s not a great visualization but we make it work. Kevin spent time exploring TikTok fads and discovered crazy things people do to take care of their teeth. Teresa is following a story about a dentist who is faced with protecting her office and boy, is she in a rough situation. Then we wrap it up by talking about people who should just show up for their interviews. Why is that so difficult?
Episode 7 Highlights
Hot from TikTok: New Dental Flossing Technique
Do you close your office to save your employees?
Hiring and interviewing - th...
2020-11-1139 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanPlanning Your Social Media Content with Rita ZamoraPlanning Your Social Media Content with Rita Zamora Rita Zamora is back to talk about social media marketing since COVID-19 entered our lives. Did you know that many patients left their offices due to lack of communication during the shutdowns? Imagine ghosting your patient base! We also talk about how creating a content calendar can simplify social media posting headaches. Episode 64 Highlights Social media during COVID Is your message positive? Informative? A guide to #hashtags Recommended content for each platform Why you need a content calendar Great free adver...
2020-11-0445 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanThe Symbiotic Relationship Between Providers And CarriersÂMore behind the scenes of dental insurance! My friend Patrick O'Rourke joins me for a geeky discussion about contracts and negotiations (the geekier the better). Patrick has worked on both the broker and provider sides and now on the provider side. He still maintains great relationships which helps him and his company - Practice Quotient - stay on top of insurance trends. Episode 63 Highlights Shifts in 2020 contracts (post-COVID) Rescue Negotiations - don't get in that situation Sharing fee schedules with other offices is bad for business Discussion about Delta Premier, Aetna's new 'tak...
2020-10-2155 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanHow Do You Handle a Riot Near Your Office?Today’s guest and my friend Dr. Brett Wells shares his story of not just one but two riots that affected his office. He’s learned a few lessons from the experience. I’m grateful that he agreed to share his story and those lessons. It may not be a riot but a natural disaster that threatens your physical location. The takeaway is that we should plan for the weirdest possible scenario. Did anyone have rioting and looting on their 2020 checklist? I know I sure didn’t! Episode 62 Highlights Dr. Wells shares his story about the r...
2020-10-0732 min
Chew on This! A Dental PodcastHow COVID Continues to Steamroll Offices and Trade ShowsEpisode 4 Highlights
Business Interruption Claims Denials
The Future of Trade Shows
World Health Organization announcement - did you talk to your patients about it?
The ADA’s membership fee - is it worth it?
Quotes
“You’ve got to read the fine print”
On Dr. Brett Wells in Raleigh: “His office was destroyed by the rioters and I want to know if insurance covered it”
“The lawyers are going to make bank with this virus”
“I think a lot of people are burned out on Zoom”
One of the trade show draws “is to see people and the equ...
2020-09-3044 min
Nobody Told Me That! with Teresa DuncanOnederful Is Trying to Simplify Benefits - Fingers Crossed!Episode 61 Highlights Onederful Is Trying to Keep You From Calling Dental Carriers - Fingers Crossed! My insurance nerd flag was flying for this one! Karen Taylor of Onederful joins me to talk about the technology behind dental carrier information. If you’ve ever wondered what happens behind the scenes then this one's for you. Karen and Teresa discuss the timesuck of gathering eligibility and benefits What the heck is API? You use it almost every day in the office. Why wouldn’t carriers simplify this process? What about practice management systems? ...
2020-09-2346 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanOnederful Is Trying to Simplify Benefits - Fingers Crossed!Episode 61 Highlights Onederful Is Trying to Keep You From Calling Dental Carriers - Fingers Crossed! My insurance nerd flag was flying for this one! Karen Taylor of Onederful joins me to talk about the technology behind dental carrier information. If you’ve ever wondered what happens behind the scenes then this one's for you. Karen and Teresa discuss the timesuck of gathering eligibility and benefits What the heck is API? You use it almost every day in the office. Why wouldn’t carriers simplify this process? What about practice management systems? ...
2020-09-2346 min
Nobody Told Me That! with Teresa DuncanFellow Insurance Nerd Colleen Huff is Back! Episode 60 Highlights My benefits buddy Colleen Huff returns for another session of carrier happenings. We talked about PPE payments (who is paying and how to apply the payments) and how some plans are relaxing frequency limitations in light of COVID-19. Have you noticed that managers are burning out? We have. We’re hearing and feeling it. How you train your new employees can make your life less stressful down the road. Don’t skip the onboarding process because you don’t have time - it will come back to bite you in the butt! Enjoy our incr...
2020-09-0959 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanFellow Insurance Nerd Colleen Huff is Back! Episode 60 Highlights My benefits buddy Colleen Huff returns for another session of carrier happenings. We talked about PPE payments (who is paying and how to apply the payments) and how some plans are relaxing frequency limitations in light of COVID-19. Have you noticed that managers are burning out? We have. We’re hearing and feeling it. How you train your new employees can make your life less stressful down the road. Don’t skip the onboarding process because you don’t have time - it will come back to bite you in the butt! Enjoy our incr...
2020-09-0959 min
Chew on This! A Dental PodcastIntroducing Chew On This with Teresa Duncan and Kevin HenryA deep-ish dive into some of the hottest (and most fun) topics in dentistry today. What’s happening out there and how will it affect you? Teresa Duncan and Kevin Henry put a unique spin on current events that will give you something to chew on.
2020-08-1001 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanLois Banta Gives Advice on Post-Dental Careers and Keeping The Magic In Your PracticeEpisode 57: Popular guest Lois Banta is back! This time we talked about the many conversations we've had with colleagues about leaving their jobs but staying in dentistry. Then we switched gears so she could share what her clients are doing to keep their practices humming along. Resources mentioned in this episode: The NYT article regarding meetings in COVID age Speaking Consulting Network information Lois talks about her 10-10-10 method for adding time to appointments until you get the hang of PPE and team changes (add 10 min between, add 10 min to the appt and also add i...
2020-07-2758 min
Nobody Told Me That! with Teresa DuncanLois Banta Gives Advice on Post-Dental Careers and Keeping The Magic In Your PracticeEpisode 57: Popular guest Lois Banta is back! This time we talked about the many conversations we've had with colleagues about leaving their jobs but staying in dentistry. Then we switched gears so she could share what her clients are doing to keep their practices humming along. Resources mentioned in this episode: The NYT article regarding meetings in COVID age Speaking Consulting Network information Lois talks about her 10-10-10 method for adding time to appointments until you get the hang of PPE and team changes (add 10 min between, add 10 min to the appt and also add i...
2020-07-2758 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanDeveloping Leadership While COVID-ing with Geri GottliebThis is not news to you but leadership has evolved since COVID-19 steamrolled came into our lives. Out of necessity, new leaders with new leadership styles have emerged. How are you handling upset patients, new coding and exhausted coworkers? First, take a breath and realize you're not alone. Then let Geri give you examples of how her teams (and others) are navigating the "new normal." Don't you hate that phrase? Me too but at least you know what I mean! Geri drops advice on several topics such as: What new managers can do to establish systems a...
2020-07-0255 min
Nobody Told Me That! with Teresa DuncanEp 56 Developing Leadership While COVID-ing with Geri GottliebThis is not news to you but leadership has evolved since COVID-19 steamrolled came into our lives. Out of necessity, new leaders with new leadership styles have emerged. How are you handling upset patients, new coding and exhausted coworkers? First, take a breath and realize you're not alone. Then let Geri give you examples of how her teams (and others) are navigating the "new normal." Don't you hate that phrase? Me too but at least you know what I mean! Geri drops advice on several topics such as: What new managers can do to establish systems a...
2020-07-0255 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanRachel Wall Teaches Me About Periodontal ClassificationsPeriodontal claims can be frustrating for even the most veteran of insurance coordinators. Rachel Wall of Inspired Hygiene is here to teach us how the new classifications will impact patient care. She goes over: What is staging and grading? How do systemic issues like diabetes, heart disease and inflammation factor in a patient's stage? We talk about the answer for "is it once a perio, always a perio?" It's about risk. How to incorporate this information into your claims and conversations. The new guidelines can be found here: https://www.perio.org/2017wwdc Rachel's book...
2020-05-1953 min
Nobody Told Me That! with Teresa DuncanEp. 53: Rachel Wall Teaches Me About Periodontal Classifications and ClaimsPeriodontal claims can be frustrating for even the most veteran of insurance coordinators. Rachel Wall of Inspired Hygiene is here to teach us how the new classifications will impact patient care. She goes over: What is staging and grading? How do systemic issues like diabetes, heart disease and inflammation factor in a patient's stage? We talk about the answer for "is it once a perio, always a perio?" It's about risk. How to incorporate this information into your claims and conversations. The new guidelines can be found here: https://www.perio.org/2017wwdc Rachel's book...
2020-05-1953 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanUnexpected PIVOTS in Leadership with Ginny Hegarty, SPHRHow are your teams shaping up? Are you reconnecting as well as you thought? Ginny has worked with so many teams who were grateful to have someone help them to find their groove. Leadership is not easy and leadership during crisis is a real look at who you are as a manager/leader. We talked about a few different issues including: - Staying connected with no physical contact - Finding and trusting resources when news is so fluid - How the Society for Human Resources Management should be a bookmarked site for managers...
2020-05-031h 01
Nobody Told Me That! with Teresa DuncanEp. 52 "Unexpected PIVOTS in Leadership with Ginny Hegarty, SPHR"How are your teams shaping up? Are you reconnecting as well as you thought? Ginny has worked with so many teams who were grateful to have someone help them to find their groove. Leadership is not easy and leadership during crisis is a real look at who you are as a manager/leader. We talked about a few different issues including: - Staying connected with no physical contact - Finding and trusting resources when news is so fluid - How the Society for Human Resources Management should be a bookmarked site for managers...
2020-05-031h 01
Nobody Told Me That! with Teresa DuncanEp. 50 "Managing Your Practice through COVID-19 Times"Beverly Wilburn, FAADOM joins us for a frank talk about how COVID affected her office. She also shares her experience as an expert witness in malpractice cases. Talk about eye-opening! We discussed: What she did and didn't do right when the virus affected her office, How she's going to preserve her relationships with referring offices, What will PPE look like post-COVID? What lessons has she learned from her times in court? What documentation do many offices leave out of the clinical record? What does 'last dentist' mean in malpractice suits? Beverly explains how she tricks out...
2020-04-0657 min
Nobody Told Me That! with Teresa DuncanEp. 49 "Teresa Teaches Teledentistry to Kevin"Teledentistry is all the rage right now. With COVID-19 keeping us from physically seeing patients, many dentists are now interested in how to make contact virtually. We pretended that Kevin was an attendee in one of my classes and my job was to teach him the basics and FAQ about teledentistry. I covered: What is 'teledentistry'? What do I need to get started? The billing codes and the ADA's new guidance in this area Why teledentistry should be part of your customer service arsenal Other topics included retaining teams and how the staffing landscape is going to...
2020-03-241h 00
Nobody Told Me That! with Teresa DuncanEp. 48 “COVID-19 Time Warp and the Numbers Behind Dental Shows"So much changed in just one week. Kevin and I discussed COVID-19 (coronavirus for most people) just a few days before states and federal governments got involved. We talked a little infection control but we really focused on the impact this will have on not only meetings but practices. We took the opportunity to peel back the curtain on vendor costs at dental meetings. All the shows we discussed except for the California Dental Association have been cancelled. I'm including links here but urge to keep up to date using your dental society and the AD...
2020-03-1854 min
Nobody Told Me That! with Teresa DuncanEp. 47 “How to Terminate a Patient Relationship"It sounds so ominous, right? Well, depending on the person it can be a huge relief or a big pain in the ... you know what. This was a reader request (thank you!) and I responded by giving you: When I would absolutely terminate, no questions asked How I would do it The step-by-step routine regarding documentation and team involvement Some go-to lines for those very uncomfortable face to face conversations I hope this is helpful - let me know if you do anything differently. I love hearing from you all! **If you like th...
2020-03-0423 min
Nobody Told Me That! with Teresa DuncanEp. 46 “Rita Zamora Tells Us How To Get Found By and Stay Relevant To Your Patients”Rita is one of the leaders in dental social media marketing. She’s always got an eye on the trends and why they matter. Do you know about the new Google My Business? I had just heard about it and here she is telling us how to make it happen in your practice. Very timely! We also talked about: Instagram stories compared to Facebook stories Ads on Facebook and how you can get placed into Facebook Jail without even realizing it We tackle the age-old question of ‘should I be friends with my patients?’ What do dental...
2020-02-1348 min
Nobody Told Me That! with Teresa DuncanEp. 45 "Graceful but Firm Communications with Lois Banta"Lois knows A/R, management and mentoring. And that’s just a tiny bit of her talent. A couple of highlights: How have patient conversations changed over the last 15 years? How big of a part does fear play into patient decisions? What clues does she look for in an interview? (free to you via email) Why she’s on a campaign to bring ‘grace’ back into our offices What are the red flags she finds in offices? Her advice for new associates – it’s golden What does one of her doctors do at the end of every day that shows l...
2020-01-2249 min
Nobody Told Me That! with Teresa DuncanEp. 44 “Employees Who Steal: Who Are They and How They Eventually Get Caught”Kevin returns to co-host this episode and we discuss the strangeness of embezzlers and their motivations. It was brought up by this article about an alleged embezzlement by an office manager in Utah. We also discuss one of the ‘queens of embezzlement’ Lori Doughty. But we’re not just trying to scare you. The episode goes into the traits of an embezzler and how to spot them. For many of you they’ll sound very familiar. Here’s a hint: They leave late and come in early Reluctant to take vacation Protective of their working area Been there...
2020-01-1350 min
Nobody Told Me That! with Teresa DuncanEp. 43 "Dishing with Friends: Talking Payment Arrangements and Patient Trust"Sometimes having dinner with friends brings out hidden talents. My companions were Lisa Spradley of Front Desk Lady for Hire and Angela Martinez of CareCredit. Here’s some of what we talked about: Patient trust is directly tied to financial honesty How Lisa brought her treatment planning philosophy to corporate dentistry and then enhanced it with their systems Is there a place for DiSC or personality types in these conversations? How does sticker shock play into this? “Happy patients refer happy patients” – Angela’s motto has roots in her thousands of case presentation CareCredit’s Payment Options Form (Payment Calc...
2019-12-1747 min
Nobody Told Me That! with Teresa DuncanEp. 41 "Antitrust Suits Against Delta Dental: Let's Break It Down"Let me tell you about 11 separate antitrust lawsuits filed against Delta Dental Plans Association and all of the state Deltas. The case brought by Kaufman & Kaufman Smile Design Studio, LLC is available as an attachment for you to follow along. I dissect the document and make it easier to understand. This is a story I'll keep up with. The rulings (in either direction) will have a significant impact for carrier/provider relationships. Click here for the marked up copy of the Kaufman/Kaufman vs. Delta Et al. suit. Click here for the state mark...
2019-11-211h 20
Nobody Told Me That! with Teresa DuncanEp. 40 "Potpourri Episode: Insurance FAQs"Thanks for letting me tell you about the most common inquiries I receive. Today’s episode is a virtual amalgam (see what I did there?) of many insurance issues. Non-covered services: what difference does it make if a plan is self-funded? I give you a quick description so it will click when you see one in the wild. The ADA did a webinar on this if you want more information: https://success.ada.org/en/dental-benefits/self-funded-erisa-dental-plans-what-you-need-to-know-webinar Spotted at a recent insurance meeting: a Humana Medicare Advantage that has a very, very odd way of applying the yearly ben...
2019-11-0737 min
Nobody Told Me That! with Teresa DuncanEp. 39 "What is Smile Direct Club's business model? It may not be what you think." with Kevin HenryI attended a recent course presented by Dr. Jeff Sulitzer who is the Chief Clinical Officer at SmileDirectClub (SDC). You've probably heard a lot about SDC as they have haters and lovers all over the net. Listen in as I recall the conversation and what it means for your office (do you see SDC patients after the fact?). The bigger picture is something else completely and I'll expand on that towards the end. Key points: the liability is not where you expect it to be the FTC and FDA have written legal briefs siding...
2019-10-1749 min
Nobody Told Me That! with Teresa DuncanEp. 38: "What’s the Fuss With Health History Forms?" with Dayna JohnsonAfter some chatter about Dentrix’s Business of Dentistry event, we get into why our health histories are really only surface level information. What if you were a bit more inquisitive in asking the ‘why’ of their health and medications? Going paperless is unavoidable in today’s modern practice. Dayna walks us through expectations – spoiler alert: there’s still some paper. Our patients expect us to be modernized and portals and forms are their first interaction with us. How is your office presenting itself? Dayna then dives deep into health history forms and how we can sometime...
2019-10-0358 min
Nobody Told Me That! with Teresa DuncanEp. 37: "Hero Talk" with Dr. Paul EtchisonDr. Etchison is a former client but I can’t take the credit. The man is motivated and super-smart about the dental business side. I’m not talking about the numbers – he knows systems and how to be a good boss. Listen in as we talk about: How documenting processes save him so much time. Teams change but how we treat our patients doesn’t. He’s retaining team members. He knows he’s in a good spot but he shares how he worked through the struggles. How much does he utilize the assistant and how do you get them to...
2019-08-2148 min
Nobody Told Me That! with Teresa DuncanEp. 36: "Insurance Geek Out" with Colleen Huff- Round 2Colleen Huff is back with me for another carrier round up. This is one for the insurance geeks! Finally, I found someone who loves teaching workman’s compensation reimbursement. It’s one of my least favorite types of claim but she loves it – who knew? Other discussions centered around: Paper appointment books (wayback talk!) Facebook groups’ bad advice Why you should get to know your dental society’s executive director and legal counsel – it makes a huge difference. Colleen walks us through how to make contact. Can a patient have two Deltas through one employer group? Yes! With different ad...
2019-08-0655 min
Nobody Told Me That! with Teresa DuncanEp. 35: "Queen Bees and other employees we know and … love?' with Kevin HenryIn this episode, Teresa and Kevin discuss generations, employee caricatures and how change can suck. Are you typecasting your coworkers? We all do it but part of our growth as a manager is how we handle our professional interactions no matter our personal feelings. Kevin shares the different DiSC personalities and what he’s seen so far for each position. Dominance: managers and dentists Influence: RDHs Steadiness: dental assistants Compliance: a mix but more clinical Teresa recalls a recent class in which the audience was very clued into the generational differences and had questions about the...
2019-07-2257 min
Nobody Told Me That! with Teresa DuncanEp. 33 "All Things Implants: Dental, Breast and Why It’s All Related" with Kevin Henry2:10 Dental implants longevity, what we know now vs what we knew then. Shout out to the Dental Hacks and their guest Dr. Frank Spear for the knowledge. Catch that ep here: Dental Hacks episode 16:30 Side conversation: If you’re wearing a tail are you in Portland? And if so, we tell you why you should travel with a lint roller. 19:00 Keep Portland Weird. Don’t ask, just do it. 21:05 Let’s talk breasts now. Breast implants and dentistry, specifically. Did you know there is a pre-medication recommendation now? Kevin really tuned in here...
2019-05-2958 min
Nobody Told Me That! with Teresa DuncanEp. 32 "When Two Insurance Geeks Get Together" with Colleen Huff, FAADOMColleen Huff is our guest today and joins me to dish about dental insurance. She’s another insurance geek and has a good amount of tips to pass on in this episode. Listen in as we talk about your office and insurance: how to do it correctly and pitfalls to potentially avoid. 6:40 What is the most frequently heard insurance issue from dental offices? 16:07 The dental insurance industry as a whole is changing. What are some of these changes and the challenges they pose? 20:44 In-house savings plans: what are people really saying regarding these as...
2019-03-251h 00
Nobody Told Me That! with Teresa DuncanEp. 29 "From Iceland to Homeland Dentistry" with Kevin HenryToday’s podcast is a fun conversation about travel, history and of course dentistry. Timestamp 12:15 Christmas Traditions of Iceland! Timestamp 15:06 Teresa’s favorite Christmas movie is what? Timestamp 20:45 How was Greater New York and Christmas in NYC? Timestamp 21:50 Don’t let continuing education die out - these are still important! Timestamp 24:20 What is the common issue that dental team members are facing in their practices? Timestamp 26:54 If you feel stuck in your career or your dental office, what can you do to make it better? T...
2019-01-2554 min
Nobody Told Me That! with Teresa DuncanEp. 27 "So You Want To Start a Podcast?" with Kevin HenryToday’s podcast is all about starting and creating Podcasts! Teresa welcomes back Kevin Henry to talk about where to start and what is needed to make your Podcast a real business. 17:34 Teresa and Kevin talk about publishing the Podcast, what software do they use and what is the process? 21:40 Teresa recommends “The School of Podcasting” for anyone wanting to start. 22:10 Teresa talks about her challenge and her hold up - Show Notes! What can we learn from her mistake with them? 25:57 Let’s talk marketing! How to market your podcast and how the Podcast markets you. A Podcast...
2018-11-2643 min
Nobody Told Me That! with Teresa DuncanEp. 25 "You Can't Coach Quit" with Lynne LeggettToday’s podcast is all about leadership, mindset, and coaching! Teresa welcomes longtime friend and insurance-minded colleague Lynne Leggett to talk about office culture and “team mindset.” They discuss these topics and more: 10:50 - What is the difference between coaching and consulting? 10:50 Lynne likes to view herself as a “dental coach” - what does that mean? 5:24 She likes to view an office as a team this helps to put a positive spin on her consulting work. Employees don’t equal a team 7:15 Lynne explains how everyone needs to be on board and work together towards the main goal of the pract...
2018-10-2948 min
Nobody Told Me That! with Teresa DuncanEp. 19. Check-in, Painful Office Stories and PANDA awareness (not the fluffy kind)Kevin joins Teresa to see where we are with our 2018 goals. The conversation branches out to how you can improve your office life. Teresa shares one of her most painful memories of tough work times. Other topics: How do you handle uncomfortable treatment presentations? Offices are on the first line of defense for reporting abuse and neglect in dental offices - what can you do? Teresa's new obsession with infomercials Mentioned resources: Teresa's FB page with links to all the authors mentioned in the book giveaway Mid- Atlantic P.A.N.D.A. (P...
2018-05-021h 00
Nobody Told Me That! with Teresa DuncanEp. 17. 2017 Wrap Up and 2018 Look ForwardTeresa and Kevin wrap up the old with discussion of courses, industry happenings and why change is hard - for everyone. Then we dive into predictions for 2018. Your workforce, your contracts and your patients are changing - how will you keep up? Mentioned resources: 2018 Dental Coding Update webinar (you will receive replay link) Teresa's bacon This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit teresaduncan.substack.com
2018-01-071h 11
Nobody Told Me That! with Teresa DuncanEp. 15. Amazon's Move Into Dentistry: What It Means For YouIs Amazon coming for your dental supply business? Could it work? Teresa and Kevin talk about the surprising Amazon booth at Greater New York; the stock news that shook up dental stocks; and what it means for workflow in your office. The CVS/Aetna merger will affect Americans but does it hit dental at all? Maybe. Mentioned Resources: Jim Cramer talking about Amazon Patterson/Schein threatened? More about Danaher Seeking Alpha's summary of the CVS/Aetna deal Link for strategy session with Teresa This i...
2017-12-1055 min
Nobody Told Me That! with Teresa DuncanEp 14. Writing, editing and publishing a dental bookWriting a book is hard work but it's not impossible. Kevin & Teresa discuss what was involved in writing, editing and publishing their books. We'll give you the cost, the effort and the pitfall of the process. They also go over the basics of marketing the book and how to get the word out. Can you write 1500 words? Then writing a book is possible! Mentioned resources: IndiebooksInternational 90MinuteBooks Books: Kevin’s book: Battling and Beating the Demons of Dental Assisting Teresa’s book: Moving Your Patients to Yes: Easy I...
2017-12-0157 min
Nobody Told Me That! with Teresa DuncanEp. 13 Feeling Financial Pressure? You’re Not Alone.What kind of pressures do dentists and practice owners face? Teresa talks about the factors that can weigh heavy on the dental mind. Emotional fatigue is a real issue for those tasked with providing for family and employees. External and internal factors come at us hard and fast and often are unexpected. After running down several situations, Teresa gives you some tips to prepare yourself and keep your eyes open. At some point in your career, you’ll need to reach out for financial help – knowing when you should reach out makes a huge difference. Link...
2017-11-0645 min
Nobody Told Me That! with Teresa DuncanEp12: AADOM Conference wrap-up, Kevin's book & SiroworldAADOM's Annual Conference is over. Kevin and Teresa discuss exhibits, speakers & crowd demographics. Susan Gunn, Laura Hatch and other superstar speakers are discussed. Teresa talks about the insurance panel she moderated and reveals the takeaways. Conferences like Siroworld are changing the game but how was this year's? Did the Dentsply resignations have anything to do with that? Kevin's book "Battling and Beating the Demons of Dental Assisting" is out & getting attention from docs. Why does this pleasantly surprise Teresa? Fun stuff: Go see the movie "It"! Beam by Eyeclick - the exhibitor Teresa couldn't identify Kevin’s...
2017-10-2157 min
Nobody Told Me That! with Teresa DuncanEp11: Texas Insurance Concerns - Show Report for SWDCAre insurance problems really bigger in Texas? Everything is bigger there, isn’t it? Teresa gives a show report from the Southwest Dental Conference in Dallas, TX. What were the audience’s biggest pain points? Networks, crown buildups and perio coding were front and center. Tune in to hear the FAQs and how she answered them. Southwest Dental Conference CareCredit – thank you for sponsoring the book signing! Teresa’s speaker information Be a guest on the podcast! This is a public episode. If you would like to discuss this with other subscribers or get access to bonus ep...
2017-10-0327 min
Nobody Told Me That! with Teresa DuncanEp10: Dental Tradeshow Extravaganza!Kevin returns from the California Dental Association show in San Francisco and provides a report. The show floor has some crazy dynamics. Good reps, bad reps, attendees who steal – we talk about all of that. Which shows should you attend? We go over our can’t-miss shows and why. If you’re a convention junkie or a sales rep/manufacturer/exhibitor then you’ll want to listen to this. If anything, you’ll find out who Teresa would like to kick in the butt! Links: California Dental Association 2017 San Francisco Teresa’s speaker infor...
2017-09-041h 05
Nobody Told Me That! with Teresa DuncanEp8: Dentrix Business of Dentistry wrap-up and Teresa shows you the behind-the-scenes as a speakerTeresa takes you behind the scenes for her courses at Dentrix Business of Dentistry (BOD). She walks you through the morning preparation for her Accounts Receivables and Insurance course. Then she moves onto the show floor with co-host Kevin Henry to discuss the day. Kevin shares his thoughts on Stanley Bergmann’s keynote address. The focus was on technology and the savings that result – both financial and lives. How important is course length? We’ll talk about that as well since we both presented. The third segment (at 15:45) is Teresa sharing her post-class steps and how she handle...
2017-09-0445 min
Nobody Told Me That! with Teresa DuncanEp2: Clock punchers, attendee horror stories and why you need to get out of your officeKevin Henry joins Teresa to talk about the inner workings of dental offices. They also talk about attendees in different classes and which ones have stuck out - even for bad reasons. Teresa's dog Griffin makes an appearance - he's OKAY! Also discussed are employee bubbles; what speakers see from the front of the room; and dental assistants & the law. This business isn't easy! Tip: alpacas and llamas both spit - who knew! Form to be a podcast guest here – it will be fun! Newsletter sign up here
2017-09-0340 min