Shows
The Dental HandoffEpisode 158 | Let Them Fail Why Delegation Is the Key to Empowering Your Team - Teresa DuncanIn today's episode, Dr. Kelly Tanner makes the "dental handoff" to TERESA DUNCAN!
Teresa Duncan's career passion has been focusing on insurance & management issues. She is the author of "Moving Your Patients to Yes: Easy Insurance Conversations" and has contributed annually to the ADA’s CDT Companion Guide.
Her podcasts ‘Nobody Told Me That!’ and ‘Chew On This’ are resources for dental leaders. Teresa received her Master’s Degree in Healthcare Management.
In today's conversation with Dr. Kelly, Teresa will help you discover how and why you need to let your team spread their wings a...2025-05-1330 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanHow and When to Terminate a PatientNot every patient is a good fit for your practice. Life is actually easier when you prune the bad ones. If you've dealt with patients who miss appointments, delay payments, or even compromise your team's safety, this episode is for you. This episode breaks down when and why patient termination may be necessary. You'll need a well-documented process for issuing termination letters and handling uncomfortable situations, like bumping into a terminated patient outside the office. Ensuring a safe, respectful work environment is essential. Your team deserves it. Be sure to check the show notes for ad...2024-11-1927 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanCross-Pod: The Future of Dental BillingI'm sharing a recent podcast episode I recorded with my friends at A Breath of Fresh Air. Their podcast focuses on dental billing and they wanted my thoughts on our industry’s future. We talked about the surprising ways dental and medical billing might start to merge, and why having top-notch training and qualifications isn't just a good idea — it's a must. And, of course, we’re dishing out plenty of practical tips, insider insights, and a few laughs along the way. I hope this episode is helpful. Definitely check out their podcast for more dental...2024-09-101h 01
Nobody Told Me That! A Dental Podcast with Teresa DuncanInsurance Mailbag: Audits, Medicare Advantage & DisallowsMy Mid-Year Insurance Update webinar generated a lot of questions (as usual!). I couldn’t answer them all so I thought I’d share them with you. The webinar touched on Open Season, Medicare Advantage, audits, materials upgrades and participation considerations. This mixed bag of questions was fun to answer and I hope you are able to utilize the info! A few talking points: Navigating shared networks Billing for non-covered services Self-funded and fully funded Medicare Advantage fraud, waste and abuse training Links: The Mid...2024-07-3134 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanDental Industry Shifts: AI, Hygiene Compacts, and Conferences with Andrew Johnston and Kevin HenryMore management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter and don't forget to visit our YouTube channel! In this episode, I was joined by Andrew Johnston, RDH, co-founder of “A Tale of Two Hygienists,” and the man responsible for The Dental Podcast Network at Dental Economics. He's also a restorative hygienist. Also making an appearance was Editor-In-Chief at Dr. Bicuspid and my Chew On This Podcast co-host, Kevin Henry. We discussed some of the noticeable movements that have been shaking the current norms in the dental industry: Artificial Intelligence: We had to di...2023-12-271h 05
Nobody Told Me That! A Dental Podcast with Teresa DuncanPreventing Cyber Attacks, Phishing and HIPAA FinesMore management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter and don't forget to check out Odyssey's YouTube channel! October is Cybersecurity Awareness Month. In this episode, I took a deep dive into the world of cyber attacks and cybersecurity in the dental industry. My guests Teresa Pichay of the California Dental Association and Colette Johnson of The Dentists Insurance Company shared how phishing, vishing (it’s a thing!), and other forms of cyber attacks take advantage of human behavior and the potential consequences for dental practices. Our guests share real-life stories and offer val...2023-10-2354 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanPANEL: What Dentists Want In A ManagerMore management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter and don't forget to check out Odyssey's YouTube channel! It's a beautiful situation when a manager and dentist truly co-pilot the practice! It takes work to reach that balance though. For this deep dive into the manager-dentist dynamic, I gathered three dentists in different stages of their careers. They shared what worked and - more importantly - what didn't work. They also shared how they show appreciation for their team (hint: constant and sincere expressions work best). Laughs were definitely shared all around when...2023-09-281h 08
Nobody Told Me That! A Dental Podcast with Teresa DuncanEp 110: PANEL: Insurance Outsourcing and ManagementMore management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter and don't forget to check out Odyssey's YouTube channel! This one is for you, my fellow insurance nerds! Outsourcing and insurance are two hot topics in most dental groups. Many offices choose to outsource to lessen strain on and burnout of their valued team members. This strong demand has resulted in many brave entrepreneurs offering this service. I asked three successful remote billing company owners to share their knowledge. Here are a few topics we covered: Why they started their companies How they...2023-07-111h 08
Nobody Told Me That! A Dental Podcast with Teresa DuncanPANEL: Location, Location, Location!Another fun panel discussion! My two guests have helped offices grow by advising or facilitating the changes. Malika Azargoon and Jennifer Steadman shared their thoughts on these topics: the importance of signage due diligence and how non-contractual items can kill a deal who you want on your transition team Lots of laughs, stories and advice. I hope you find it to be helpful! Huge thanks to Curve Dental for sponsoring this episode! Grab a demo with them through this link (no affiliate money to me) and see if they're a fit. ↪️ CurveDental.com/duncan 2023-05-2551 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanEP 105: PANEL: Hiring (and Keeping!) AssociatesHiring associates can be such a pain BUT it's beautiful when it works. I gathered a smart group of managers who have spent years hiring and training associates in their practices. I hope their knowledge can help you anticipate any upcoming transitions for your office. Some highlights: Which traits are a hard pass when interviewing associates? Are new associates really interested in buying in? What are the best ways to introduce an associate to patients? Lynda's Onboarding Checklist can be found here Huge thanks to Curve Dental for sponsoring this episode! Grab a demo with th...2023-04-031h 01
Nobody Told Me That! A Dental Podcast with Teresa DuncanEP 104: Pulling Back the Curtain on Dental Labs with Voices From The BenchWhat an enlightening episode! Elvis Dahl and Barb Warner from Voices from the Bench Podcast spoke openly about the business of dental labs. I definitely learned a good amount. Imagine your lab comes in and shows you how to up your scan game. What about if they helped you to be more confident with larger restorations? This means more revenue. We covered so much in this episode. Share this one with your team! A few topics we covered: Is consolidation hurting the lab business? Their answer surprised me. They shared what info they would love to g...2023-03-2059 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanEp 103: Amanda Hill: Former Coworker and Biofilm AficionadoIt’s wild that Amanda and I actually worked together years ago! We take a quick trip down memory lane but then we dive into some really gross but fascinating topics. Infection control is no laughing matter but we couldn’t help it. Biofilm, cultures, water testing, fake nails - we went through it all. Enjoy! Article Amanda referenced: Waterline warning: Dental practices, listen up | Dentistry IQ If Saliva Were Red | OSAP | Dental Infection Prevention & Safety Association OSAP.org Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/ ...2023-03-0359 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanEp 102: PANEL: How Dental Billing Is ChangingDental billing is evolving but it seems like our systems are always slow to change. Listen in as I talk with a group of dental nerds (like us!) about what they see out there. Some highlights: Faster billing cycles are the way to go. Passing credit card fees to the patient. You may change your mind with this one. Is it easier to ask for money nowadays? Maybe so! Huge thanks to Curve Dental for sponsoring this episode! Grab a demo with them through this link (no affiliate money to me) and see if they're a fit. 2023-02-131h 04
Nobody Told Me That! A Dental Podcast with Teresa DuncanEp 101: Calibrating Periodontal Care with Rachel WallFull show notes/links on the podcast home page! https://nobodytoldmethat.libsyn.com Rachel Wall is back on the podcast to share more periodontal wisdom! For 2023 she turned parts of Inspired Hygiene’s coaching into a Perio Protocol Online Bootcamp. I love a good deep dive! Periodontal programs will need real attention in the coming year. You won’t be profitable until you’re able to nail down team calibration in this area. Don’t forget to download her complimentary standard of care worksheet! Here are a few of our discussion points: Why clinical leaders ne...2022-12-2858 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanQuestion 2, Debridement and A Spot of GratitudeCORRECTION: Thanks to Dr. W for letting me know that local factors are plaque and calculus. I had localized in my head. Sorry for the confusion! On Election Day, Question #2 in Massachusetts easily passed. Medical loss ratio (MLR) is a hot topic right now but what is it and will the bill have the desired effect on the market? Time will tell. Debridement is another hot topic nowadays. I know, exciting! The code is being tweaked for 2023. I discussed the myths around D4355 and what the revision means for your schedule. Resources from the show: ...2022-11-2136 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanArtificial Intelligence: What's The Big Deal?My long-time friend Ann Marie DePalma joins me to shed more light on the provider-side usage of AI. She's a Customer Success Manager with Pearl. Case presentation tips flowed! We discussed a variety of related topics including: How you can use AI to train your team and calibrate clinician diagnostic instincts. Yes, carriers utilize it but we are the first point of contact with the patients. Let's turn that into an advantage. We reminisced about the 10-hour implant courses we taught years ago (that's not a typo!) Ann Marie still teaches documentation and case presentation. Maybe it...2022-10-2151 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanEp 98: Listen In on Two Insurance Nerds with MicrophonesFellow insurance enthusiast Colleen Huff joins me to dish on trends we’re seeing. We sprinkled in some compliance and Medicare Advantage discussion. Enjoy! Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/ Don’t forget to check out my other podcast Chew on This - A Dental Podcast! Connect with Colleen: Colleen’s Website - http://colleenhuff.com/ Colleen’s Facebook - https://www.facebook.com/Dentalinsurancecoach/ For easy compliance training, Colleen recommends Bioserv **If you like the show then I’d appreciate a good rating. Tell your friends...2022-10-0541 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanRyan Vet Educates Me On Doing Business with Millenials, Gen Z and Other Patient TypesRyan is one of those guys that loves to build and turn around businesses. It’s fascinating to talk about strategies and industry trends with him. The generations and their particular consumer behaviors are important to him and so he keeps up with all the studies. Lucky us because he shares them with us! We also talk about his recent acquisition of the Speaking Consulting Network and how he plans to bring tremendous value to membership. If you’re considering opening up your own dental company then you’ll want to check out that part! ...2022-09-191h 03
Nobody Told Me That! A Dental Podcast with Teresa DuncanDeciphering Dental Networks with Brian Phillips of Five LakesOops - I nerded out again. Brian Phillips was my partner in insurance geekdom this time. He knows so much about leased networks and provider credentialing. Sometimes it’s the people behind the scenes that can give you the most information - Brian fits that category to a tee. Listen in to a deep dive into the behind the scenes of contract management. Recorded live at the 2023 Hinman Dental Meeting! Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/ Don’t forget to chec...2022-09-0735 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanEmulsions, Sensitivity and Implant Care with CrestAnother Hinman Lounge podcast! This time I sat with Drs. Kaplan and Gans to discuss implant care and sensitivity. That sounds very formal but they’re very fun and smart ladies, promise! I needed to ask about sensitivity because I’m now a pitiful baby during my cleanings. Shout out to my hygienists Camilla and Katie for putting up with my sensitive self :) Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/ Don’t forget to check out my other podcast Chew on This - A Dental Podcast! Conn...2022-08-1913 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanPodcasting at the Hinman with Brad James of KleerEarlier this year I spoke at the Hinman Dental meeting and was able to be a part of their Podcast Lounge. Very cool - hope more shows do this! I asked a few guests to stop by and Brad James was kind enough to make a 2nd podcast appearance. We talked about consumer behavior and what to expect with an uncertain economy. A few highlights: Employer choice is the key to better benefits (either through carriers or a membership plan) Hear about the practice information I walked my audience through in my PPO participation wor...2022-08-1913 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanMaking Smart Decisions For a Changing Business with Kim McGuireKim McGuire of Fortune Management is one of my favorite people to talk business with. Not just ‘what’s up with you?’ business but the business of dentistry, numbers and strategy. It felt good to deep dive into current conditions and how we can flex to succeed. We talked about these topics and more: Where did the critical thinking go? Her practical vision of accelerated hygiene Associate dentists providing hygiene? The horror! How her clients are adapting to our post-Covid, inflationary reality Shifting job responsibilities - how do we define these? Full sho...2022-08-0142 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanReimagining Administrative Onboarding with Michelle AffanatoWhat if you could put new or unsure employees through a bootcamp? The culture shock in dentistry is real - the hard truth is that our new stars need more direction than a manual and some webinars. Our busy offices sometimes don’t allow us that luxury but what if that’s a cycle to be broken? Michelle Affanato has worked with hundreds of offices learning their pain points and stumbling blocks. She shares her thoughts with me in this episode. Here are some of our talking points: How to best teach block scheduling Are we tripping over new hires at th...2022-01-2658 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanEP 90: The Audit Edition: OSHA & Infection Control with India ChanceInfection control may seem boring but I’m telling you, my guest makes it interesting! For example - what do coffee and fake nails have in common? They don’t belong in your clinical area! Infection control expert and auditor India Chance joins me to discuss this and so much more. My main takeaway from this: someone actually thought to use their beef jerky maker to sterilize masks. I’m somewhat entertained by this! Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/ Don’t forget to check out my other podc...2021-12-011h 05
Nobody Told Me That! A Dental Podcast with Teresa DuncanEP 89: 3 Management Consultants Walk Onto A PanelThis episode is actually a follow up webinar for an AADOM panel discussion that I hosted. Boy that’s a mouthful! Curve Dental sponsored a fantastic panel discussion at AADOM’s annual conference. We wanted to continue the conversation with a follow up webinar that expanded on some of the most popular topics. Staffing, COVID situations, doctors running reports and increased embezzlement were just some of the topics we tackled. Enjoy! Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/ Don’t forget to check out my other podcast Chew on This...2021-11-0354 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanEP 88: The Cures Act, Chart Notes and Missing Patients with Rick GarofoloAnother insurance nerd joins me on the podcast! Rick Garofolo of Practice Mechanics teaches me about the Cures Act - part of me wishes I didn’t know anything about it. BUT it’s important and we need to be compliant when it goes into effect. We also discussed some hot topics from his classes at the recent American Association of Dental Office Management’s Annual Conference. You may be surprised to learn how you should be tracking inactive patients. We talk about chart notes. I hope you get as excited as we did! 😄 Full show notes on the pod...2021-10-2057 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanA Gathering of Insurance Geeks is a Beautiful ThingThe 3rd Annual Insurance Extravaganza happens in November in Orlando. Founder Christine Taxin and accountability coach Lynne Leggett join me to talk about the benefits side of dentistry. The changes are coming at us fast and furious - it takes a community to truly stay on top of it all. We discuss Medicare, Medicaid, credentialing and all sorts of pain points that pop up on an insurance coordinator’s radar. Hope it helps and hope we see you in November! Insurance Extravaganza Nov 12-13, 2021 – Dental Medical Billing >> Use “Odyssey” to receive a courtesy after the early bird deadline...2021-09-081h 09
Nobody Told Me That! A Dental Podcast with Teresa DuncanEP 82: Financial Ledgers and You: Love Story or Work in Progress? with Dayna JohnsonReturning guest Dayna Johnson talks to us about what she’s seeing in patient accounts. Some of the most common mistakes can cause big headaches when it’s time to bring on a new dentist or time to make a sale. Find out which reports she runs daily, weekly and monthly - and why. If you love numbers and attention to detail then this episode is for you 💰 Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/ Quotes: “When she went to sell her practice she ran her reports for probably the first ti...2021-07-1444 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanMicromanagers and Dental Witches with Dr. Gina DorfmanDr. Gina Dorfman joins me to discuss her perspectives on patient behavior, group interviews and not managing like a witch. Could you be a micromanager and not even know it? I was one - I’ll admit it. We then talk about how patients are usually ready to commit when they contact you. I think you’ll be surprised at how easy it is to turn a patient away. Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/ Quotes: “Done is better than perfect.” “If you need to micromanage a person, you have the...2021-06-161h 21
Nobody Told Me That! A Dental Podcast with Teresa DuncanManager’s Guilt Part 2: Handling It AllDive into Episode 77 for the first part of this series. In this session, I share how I managed my time and duties. Tracking all the deadlines, review dates, renewal dates and the other stuff that pops up can be exhausting. Feel free to use my downloadable calendar as a guide and make it your own! Being a manager is hard - learn from the misses and celebrate your wins. You’re too busy to sit around feeling guilty :) Don’t forget to check out my other podcast Chew on This - A Dental Podcast! ...2021-05-1949 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanManager’s Guilt Part 1: What Is It and How to Handle ItThis feeling just doesn’t affect new managers. Even experienced team leaders feel that they “should have known more” about a rule or a system. The job is hard and requires not only multi-tasking but still keeping track of many other items. In this two-part topic I’ll go over how a new manager could keep this guilt at bay by focusing on immediate concerns. For my experienced managers, we’ll also talk about goal setting to avoid burnout. Part 2 will focus on techniques and how I used both a managerial log and calendar to stay on task...2021-05-0535 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanMinimizing the Unexpected Parts of Practice Sales with Dr. Suzanne EbertI asked Dr. Suzanne Ebert to share the horror stories and what she’s seen go wrong when dentists buy and sell practices. My listeners need to know the dark side, not just the rah rah moments. Dr. Ebert is with ADA Practice Transitions™ and has facilitated agreements with strange requirements (take my wife, please!) but also many that have been a positive life changer for families and communities. Even if you don’t think this is in your near future you never know what life has in store. I’d rather you be prepared so that you know, you can’...2021-04-0750 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanTalking Revenue With A Ninja ft. Andy ClevelandThe post-COVID state of collections may surprise you - it’s better than I thought. Andy Cleveland is my guest and is known as the Dental Practice Ninja (hi-ya!). We chatted about collections protocols, small claims court and when to write off balances. Have you ever wondered if you should forgive a balance when a patient dies? What about if you run into a collections patient outside of the office? I always love talking about money and so does he. I hope this episode is helpful! Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com...2021-03-2455 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanWhy I Have A 24 Hour RuleEveryone has a few life rules that shape how they act, interact and react. One of my personal rules is that I wait 24 hours before making any big decisions or purchases. This can be very hard in a world with so much available instant gratification. I look back on some of the biggest decisions I’ve made and am thankful for this rule. I can think of a few big mistakes I would have made had I acted impulsively. I take this guideline and apply it to our workplace. Patients, coworkers and even faceless companies can...2021-03-1035 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanLife Is Too Short To Deal With Terrible PatientsWhy do we put up with them? I recently talked with a friend who routinely purges ‘bad’ patients from his practice. We both thought that more offices should do this. I wanted to share my thoughts on rogue patient management with you. Hope it helps. Schedules full of awesome patients sound pretty good to me! Quotes “Imagine if you actually liked all your patients.” “Think about it, how many patients do you have that bring out this high anxiety.” “They have a philosophy where they only see patients they really really like.” “Most of the time when som...2021-02-2428 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanFraudulent Hoverboard Dentist Dramatic ReadingMy friend Kevin Henry joins me to illuminate the case of Dr. Seth Lookhart and his manager Shauna Cranford. You may know the doctor best as the Hoverboard dentist - he worked on patients while riding his hoverboard! I know! Hidden in the legal case documents are a bunch of texts between the doctor and manager. They showed just how they planned to get as much reimbursement as possible. Honestly, the hoverboard is the tamest part of the whole case. We took a little creative license and read the tweets in character. Ethical challenges exist in our d...2021-01-2757 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanThe Bugs Behind Periodontal DiseaseThis episode gets clinical but administrative folks need to know the why behind the treatment your doctor prescribes. Perio disease is linked to so many systemic ailments but did you know there are different bugs behind the disease? It’s why some patients respond well to SRP while others need more specific measures. We also discuss some of the conversations to have with your patients so they “get it.” Check out the graphics of these test results. Those alone are great education! Episode 67 Highlights What Is Bacteria testing? The role of patient education Pets and period...2020-12-1647 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanPlanning Your Social Media Content with Rita ZamoraPlanning Your Social Media Content with Rita Zamora Rita Zamora is back to talk about social media marketing since COVID-19 entered our lives. Did you know that many patients left their offices due to lack of communication during the shutdowns? Imagine ghosting your patient base! We also talk about how creating a content calendar can simplify social media posting headaches. Episode 64 Highlights Social media during COVID Is your message positive? Informative? A guide to #hashtags Recommended content for each platform Why you need a content calendar Great free adver...2020-11-0445 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanThe Symbiotic Relationship Between Providers And CarriersMore behind the scenes of dental insurance! My friend Patrick O’Rourke joins me for a geeky discussion about contracts and negotiations (the geekier the better). Patrick has worked on both the broker and provider sides and now on the provider side. He still maintains great relationships which helps him and his company - Practice Quotient - stay on top of insurance trends. Episode 63 Highlights Shifts in 2020 contracts (post-COVID) Rescue Negotiations - don’t get in that situation Sharing fee schedules with other offices is bad for business Discussion about Delta Premier, Aetna’s...2020-10-2155 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanHow Do You Handle a Riot Near Your Office?Today’s guest and my friend Dr. Brett Wells shares his story of not just one but two riots that affected his office. He’s learned a few lessons from the experience. I’m grateful that he agreed to share his story and those lessons. It may not be a riot but a natural disaster that threatens your physical location. The takeaway is that we should plan for the weirdest possible scenario. Did anyone have rioting and looting on their 2020 checklist? I know I sure didn’t! Episode 62 Highlights Dr. Wells shares his story about the r...2020-10-0732 min
Nobody Told Me That! with Teresa DuncanOnederful Is Trying to Simplify Benefits - Fingers Crossed!Episode 61 Highlights Onederful Is Trying to Keep You From Calling Dental Carriers - Fingers Crossed! My insurance nerd flag was flying for this one! Karen Taylor of Onederful joins me to talk about the technology behind dental carrier information. If you’ve ever wondered what happens behind the scenes then this one's for you. Karen and Teresa discuss the timesuck of gathering eligibility and benefits What the heck is API? You use it almost every day in the office. Why wouldn’t carriers simplify this process? What about practice management...2020-09-2346 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanOnederful Is Trying to Simplify Benefits - Fingers Crossed!Episode 61 Highlights Onederful Is Trying to Keep You From Calling Dental Carriers - Fingers Crossed! My insurance nerd flag was flying for this one! Karen Taylor of Onederful joins me to talk about the technology behind dental carrier information. If you’ve ever wondered what happens behind the scenes then this one's for you. Karen and Teresa discuss the timesuck of gathering eligibility and benefits What the heck is API? You use it almost every day in the office. Why wouldn’t carriers simplify this process? What about practice management systems? ...2020-09-2346 min
Nobody Told Me That! with Teresa DuncanFellow Insurance Nerd Colleen Huff is Back! Episode 60 Highlights My benefits buddy Colleen Huff returns for another session of carrier happenings. We talked about PPE payments (who is paying and how to apply the payments) and how some plans are relaxing frequency limitations in light of COVID-19. Have you noticed that managers are burning out? We have. We’re hearing and feeling it. How you train your new employees can make your life less stressful down the road. Don’t skip the onboarding process because you don’t have time - it will come back to bite you in the butt! Enjoy...2020-09-0959 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanFellow Insurance Nerd Colleen Huff is Back! Episode 60 Highlights My benefits buddy Colleen Huff returns for another session of carrier happenings. We talked about PPE payments (who is paying and how to apply the payments) and how some plans are relaxing frequency limitations in light of COVID-19. Have you noticed that managers are burning out? We have. We’re hearing and feeling it. How you train your new employees can make your life less stressful down the road. Don’t skip the onboarding process because you don’t have time - it will come back to bite you in the butt! Enjoy our incr...2020-09-0959 min
Nobody Told Me That! with Teresa DuncanTalking Practice Sales and Acquisitions with Natasha GillisEp 59 Often we don’t discover the legal side of practice sales until we’re in the thick of it. Join me for a very information-heavy episode that focuses on ownership, numbers and how patients react to practice transitions. Natasha walks us through why a business plan and certain analytical reports are needed. She has a 3-Step Process that she uses with clients on both sides: buyer and seller. The devil is in the details and contract law is full of them. After this episode you’ll at least know what to expect should you or your...2020-08-261h 02
Nobody Told Me That! with Teresa DuncanMaking Your Practice A Home For Your TeamEpisode 58 Angela Davis Sullivan and I go way back in our consulting days. I’m excited that you’ll hear her solutions for handling employee personalities and the weird situations we find ourselves in as leaders. Her advice is just so solid and I hope it’s helpful! Highlights Covid-19 and charging for PPE - how has it affected her clients The concept of ‘work family’ What will happen when kids don’t go back to school Communication within your practice Discussion around new hires and their first 30 days 360 Feedback - what the heck...2020-08-121h 12
Nobody Told Me That! A Dental Podcast with Teresa DuncanLois Banta Gives Advice on Post-Dental Careers and Keeping The Magic In Your PracticeEpisode 57: Popular guest Lois Banta is back! This time we talked about the many conversations we've had with colleagues about leaving their jobs but staying in dentistry. Then we switched gears so she could share what her clients are doing to keep their practices humming along. Resources mentioned in this episode: The NYT article regarding meetings in COVID age Speaking Consulting Network information Lois talks about her 10-10-10 method for adding time to appointments until you get the hang of PPE and team changes (add 10 min between, add 10 min to the appt and also add i...2020-07-2758 min
Nobody Told Me That! with Teresa DuncanLois Banta Gives Advice on Post-Dental Careers and Keeping The Magic In Your PracticeEpisode 57: Popular guest Lois Banta is back! This time we talked about the many conversations we've had with colleagues about leaving their jobs but staying in dentistry. Then we switched gears so she could share what her clients are doing to keep their practices humming along. Resources mentioned in this episode: The NYT article regarding meetings in COVID age Speaking Consulting Network information Lois talks about her 10-10-10 method for adding time to appointments until you get the hang of PPE and team changes (add 10 min between, add 10 min to the appt and also add...2020-07-2758 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanDeveloping Leadership While COVID-ing with Geri GottliebThis is not news to you but leadership has evolved since COVID-19 steamrolled came into our lives. Out of necessity, new leaders with new leadership styles have emerged. How are you handling upset patients, new coding and exhausted coworkers? First, take a breath and realize you're not alone. Then let Geri give you examples of how her teams (and others) are navigating the "new normal." Don't you hate that phrase? Me too but at least you know what I mean! Geri drops advice on several topics such as: What new managers can do to establish systems a...2020-07-0255 min
Nobody Told Me That! with Teresa DuncanEp 56 Developing Leadership While COVID-ing with Geri GottliebThis is not news to you but leadership has evolved since COVID-19 steamrolled came into our lives. Out of necessity, new leaders with new leadership styles have emerged. How are you handling upset patients, new coding and exhausted coworkers? First, take a breath and realize you're not alone. Then let Geri give you examples of how her teams (and others) are navigating the "new normal." Don't you hate that phrase? Me too but at least you know what I mean! Geri drops advice on several topics such as: What new managers can do to establish systems...2020-07-0255 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanRachel Wall Teaches Me About Periodontal ClassificationsPeriodontal claims can be frustrating for even the most veteran of insurance coordinators. Rachel Wall of Inspired Hygiene is here to teach us how the new classifications will impact patient care. She goes over: What is staging and grading? How do systemic issues like diabetes, heart disease and inflammation factor in a patient's stage? We talk about the answer for "is it once a perio, always a perio?" It's about risk. How to incorporate this information into your claims and conversations. The new guidelines can be found here: https://www.perio.org/2017wwdc Rachel's book...2020-05-1953 min
Nobody Told Me That! with Teresa DuncanEp. 53: Rachel Wall Teaches Me About Periodontal Classifications and ClaimsPeriodontal claims can be frustrating for even the most veteran of insurance coordinators. Rachel Wall of Inspired Hygiene is here to teach us how the new classifications will impact patient care. She goes over: What is staging and grading? How do systemic issues like diabetes, heart disease and inflammation factor in a patient's stage? We talk about the answer for "is it once a perio, always a perio?" It's about risk. How to incorporate this information into your claims and conversations. The new guidelines can be found here: https://www.perio.org/2017wwdc Rachel's book...2020-05-1953 min
Nobody Told Me That! A Dental Podcast with Teresa DuncanUnexpected PIVOTS in Leadership with Ginny Hegarty, SPHRHow are your teams shaping up? Are you reconnecting as well as you thought? Ginny has worked with so many teams who were grateful to have someone help them to find their groove. Leadership is not easy and leadership during crisis is a real look at who you are as a manager/leader. We talked about a few different issues including: - Staying connected with no physical contact - Finding and trusting resources when news is so fluid - How the Society for Human Resources Management should be a bookmarked site for managers...2020-05-031h 01
Nobody Told Me That! with Teresa DuncanEp. 52 "Unexpected PIVOTS in Leadership with Ginny Hegarty, SPHR"How are your teams shaping up? Are you reconnecting as well as you thought? Ginny has worked with so many teams who were grateful to have someone help them to find their groove. Leadership is not easy and leadership during crisis is a real look at who you are as a manager/leader. We talked about a few different issues including: - Staying connected with no physical contact - Finding and trusting resources when news is so fluid - How the Society for Human Resources Management should be a bookmarked site for managers...2020-05-031h 01
Nobody Told Me That! with Teresa DuncanEp. 51 "Virtual Conversations and Management Truths"Teams moving to a remote formation is a relatively new part of management. Kristine helps me understand how leaders have to really create and uphold the office's cultural norms. Yes, it's hard but it's an essential responsibility for a manager. What kind of dynamic comes out when you don't see your coworkers every day? You're all finding out now, aren't you? We go back to Manager Basics with these concepts: - TQM - Forming, Storming, Norming, and Performing theory - Fight or flight responses when dealing with bullies What about...2020-04-1655 min
Nobody Told Me That! with Teresa DuncanEp. 50 "Managing Your Practice through COVID-19 Times"Beverly Wilburn, FAADOM joins us for a frank talk about how COVID affected her office. She also shares her experience as an expert witness in malpractice cases. Talk about eye-opening! We discussed: What she did and didn't do right when the virus affected her office, How she's going to preserve her relationships with referring offices, What will PPE look like post-COVID? What lessons has she learned from her times in court? What documentation do many offices leave out of the clinical record? What does 'last dentist' mean in malpractice suits? Beverly explains how she tricks out...2020-04-0657 min
Nobody Told Me That! with Teresa DuncanEp. 49 "Teresa Teaches Teledentistry to Kevin"Teledentistry is all the rage right now. With COVID-19 keeping us from physically seeing patients, many dentists are now interested in how to make contact virtually. We pretended that Kevin was an attendee in one of my classes and my job was to teach him the basics and FAQ about teledentistry. I covered: What is 'teledentistry'? What do I need to get started? The billing codes and the ADA's new guidance in this area Why teledentistry should be part of your customer service arsenal Other topics included retaining teams and how the staffing landscape is going to...2020-03-241h 00
Nobody Told Me That! with Teresa DuncanEp. 48 “COVID-19 Time Warp and the Numbers Behind Dental Shows"So much changed in just one week. Kevin and I discussed COVID-19 (coronavirus for most people) just a few days before states and federal governments got involved. We talked a little infection control but we really focused on the impact this will have on not only meetings but practices. We took the opportunity to peel back the curtain on vendor costs at dental meetings. All the shows we discussed except for the California Dental Association have been cancelled. I'm including links here but urge to keep up to date using your dental society and the...2020-03-1854 min
Nobody Told Me That! with Teresa DuncanEp. 47 “How to Terminate a Patient Relationship"It sounds so ominous, right? Well, depending on the person it can be a huge relief or a big pain in the ... you know what. This was a reader request (thank you!) and I responded by giving you: When I would absolutely terminate, no questions asked How I would do it The step-by-step routine regarding documentation and team involvement Some go-to lines for those very uncomfortable face to face conversations I hope this is helpful - let me know if you do anything differently. I love hearing from you all! **If you like...2020-03-0423 min
Nobody Told Me That! with Teresa DuncanEp. 46 “Rita Zamora Tells Us How To Get Found By and Stay Relevant To Your Patients”Rita is one of the leaders in dental social media marketing. She’s always got an eye on the trends and why they matter. Do you know about the new Google My Business? I had just heard about it and here she is telling us how to make it happen in your practice. Very timely! We also talked about: Instagram stories compared to Facebook stories Ads on Facebook and how you can get placed into Facebook Jail without even realizing it We tackle the age-old question of ‘should I be friends with my patients?’ What do...2020-02-1348 min
Nobody Told Me That! with Teresa DuncanEp. 45 "Graceful but Firm Communications with Lois Banta"Lois knows A/R, management and mentoring. And that’s just a tiny bit of her talent. A couple of highlights: How have patient conversations changed over the last 15 years? How big of a part does fear play into patient decisions? What clues does she look for in an interview? (free to you via email) Why she’s on a campaign to bring ‘grace’ back into our offices What are the red flags she finds in offices? Her advice for new associates – it’s golden What does one of her doctors do at the end of every day...2020-01-2249 min
Nobody Told Me That! with Teresa DuncanEp. 44 “Employees Who Steal: Who Are They and How They Eventually Get Caught”Kevin returns to co-host this episode and we discuss the strangeness of embezzlers and their motivations. It was brought up by this article about an alleged embezzlement by an office manager in Utah. We also discuss one of the ‘queens of embezzlement’ Lori Doughty. But we’re not just trying to scare you. The episode goes into the traits of an embezzler and how to spot them. For many of you they’ll sound very familiar. Here’s a hint: They leave late and come in early Reluctant to take vacation Protective of their working area...2020-01-1350 min
The Very Dental Podcast NetworkADA vs. Delta Dental with Teresa Duncan (DHP271)Teresa Duncan joins Alan to talk about the recently legal action taken by the American Dental Association against Delta Dental. Teresa's company is Odyssey Management where she used to be primarily a consultant. Now she spends most of her time educating dental teams about all things dental insurance! This timely topic is a "must hear" for all dentists and their teams. Teresa features an in depth discussion about the lawsuit on her own podcast, "Nobody Told Me That with Teresa Duncan." So what does this lawsuit mean for me? The three main points of the lawsuit...2019-12-201h 20
Nobody Told Me That! with Teresa DuncanEp. 43 "Dishing with Friends: Talking Payment Arrangements and Patient Trust"Sometimes having dinner with friends brings out hidden talents. My companions were Lisa Spradley of Front Desk Lady for Hire and Angela Martinez of CareCredit. Here’s some of what we talked about: Patient trust is directly tied to financial honesty How Lisa brought her treatment planning philosophy to corporate dentistry and then enhanced it with their systems Is there a place for DiSC or personality types in these conversations? How does sticker shock play into this? “Happy patients refer happy patients” – Angela’s motto has roots in her thousands of case presentation CareCredit’s Payment Options Form...2019-12-1747 min
Nobody Told Me That! with Teresa DuncanEp. 41 "Antitrust Suits Against Delta Dental: Let's Break It Down"Let me tell you about 11 separate antitrust lawsuits filed against Delta Dental Plans Association and all of the state Deltas. The case brought by Kaufman & Kaufman Smile Design Studio, LLC is available as an attachment for you to follow along. I dissect the document and make it easier to understand. This is a story I'll keep up with. The rulings (in either direction) will have a significant impact for carrier/provider relationships. Click here for the marked up copy of the Kaufman/Kaufman vs. Delta Et al. suit. Click here for the state...2019-11-211h 20
Nobody Told Me That! with Teresa DuncanEp. 40 "Potpourri Episode: Insurance FAQs"Thanks for letting me tell you about the most common inquiries I receive. Today’s episode is a virtual amalgam (see what I did there?) of many insurance issues. Non-covered services: what difference does it make if a plan is self-funded? I give you a quick description so it will click when you see one in the wild. The ADA did a webinar on this if you want more information: https://success.ada.org/en/dental-benefits/self-funded-erisa-dental-plans-what-you-need-to-know-webinar Spotted at a recent insurance meeting: a Humana Medicare Advantage that has a very, very odd way of applying the yearly...2019-11-0737 min
Nobody Told Me That! with Teresa DuncanEp. 39 "What is Smile Direct Club's business model? It may not be what you think." with Kevin HenryI attended a recent course presented by Dr. Jeff Sulitzer who is the Chief Clinical Officer at SmileDirectClub (SDC). You've probably heard a lot about SDC as they have haters and lovers all over the net. Listen in as I recall the conversation and what it means for your office (do you see SDC patients after the fact?). The bigger picture is something else completely and I'll expand on that towards the end. Key points: the liability is not where you expect it to be the FTC and FDA have written legal briefs siding...2019-10-1749 min
Nobody Told Me That! with Teresa DuncanEp. 38: "What’s the Fuss With Health History Forms?" with Dayna JohnsonAfter some chatter about Dentrix’s Business of Dentistry event, we get into why our health histories are really only surface level information. What if you were a bit more inquisitive in asking the ‘why’ of their health and medications? Going paperless is unavoidable in today’s modern practice. Dayna walks us through expectations – spoiler alert: there’s still some paper. Our patients expect us to be modernized and portals and forms are their first interaction with us. How is your office presenting itself? Dayna then dives deep into health history forms and how we...2019-10-0358 min
Nobody Told Me That! with Teresa DuncanEp. 37: "Hero Talk" with Dr. Paul EtchisonDr. Etchison is a former client but I can’t take the credit. The man is motivated and super-smart about the dental business side. I’m not talking about the numbers – he knows systems and how to be a good boss. Listen in as we talk about: How documenting processes save him so much time. Teams change but how we treat our patients doesn’t. He’s retaining team members. He knows he’s in a good spot but he shares how he worked through the struggles. How much does he utilize the assistant and how do you...2019-08-2148 min
Nobody Told Me That! with Teresa DuncanEp. 36: "Insurance Geek Out" with Colleen Huff- Round 2Colleen Huff is back with me for another carrier round up. This is one for the insurance geeks! Finally, I found someone who loves teaching workman’s compensation reimbursement. It’s one of my least favorite types of claim but she loves it – who knew? Other discussions centered around: Paper appointment books (wayback talk!) Facebook groups’ bad advice Why you should get to know your dental society’s executive director and legal counsel – it makes a huge difference. Colleen walks us through how to make contact. Can a patient have two Deltas through one employer group? Yes! With...2019-08-0655 min
Nobody Told Me That! with Teresa DuncanEp. 35: "Queen Bees and other employees we know and … love?' with Kevin HenryIn this episode, Teresa and Kevin discuss generations, employee caricatures and how change can suck. Are you typecasting your coworkers? We all do it but part of our growth as a manager is how we handle our professional interactions no matter our personal feelings. Kevin shares the different DiSC personalities and what he’s seen so far for each position. Dominance: managers and dentists Influence: RDHs Steadiness: dental assistants Compliance: a mix but more clinical Teresa recalls a recent class in which the audience was very clued into the generational differences and had questions about...2019-07-2257 min
Nobody Told Me That! with Teresa DuncanEp. 34 "Money In, Money Out" with Susan Gunn, CFEMy guest today is Susan Gunn, CFE. That’s short for Certified Fraud Examiner. Our talk today isn’t all about fraud though. We talk about money, receivables and why ethics is an issue today. Susan is a prolific author and sought-after speaker in the dental industry. She’s one of my top financial go-to persons so keep her information handy! A couple of high points from our conversation: Hear what Susan and I both think about EFTs (electronic fund transfers). Her take on it comes from a Quickbooks and accounting point of view while I tackle the...2019-06-1158 min
Nobody Told Me That! with Teresa DuncanEp. 33 "All Things Implants: Dental, Breast and Why It’s All Related" with Kevin Henry2:10 Dental implants longevity, what we know now vs what we knew then. Shout out to the Dental Hacks and their guest Dr. Frank Spear for the knowledge. Catch that ep here: Dental Hacks episode 16:30 Side conversation: If you’re wearing a tail are you in Portland? And if so, we tell you why you should travel with a lint roller. 19:00 Keep Portland Weird. Don’t ask, just do it. 21:05 Let’s talk breasts now. Breast implants and dentistry, specifically. Did you know there is a pre-medication recommendation now? Kevin really tuned...2019-05-2958 min
Nobody Told Me That! with Teresa DuncanEp. 32 "When Two Insurance Geeks Get Together" with Colleen Huff, FAADOMColleen Huff is our guest today and joins me to dish about dental insurance. She’s another insurance geek and has a good amount of tips to pass on in this episode. Listen in as we talk about your office and insurance: how to do it correctly and pitfalls to potentially avoid. 6:40 What is the most frequently heard insurance issue from dental offices? 16:07 The dental insurance industry as a whole is changing. What are some of these changes and the challenges they pose? 20:44 In-house savings plans: what are people really saying regarding these...2019-03-251h 00
Nobody Told Me That! with Teresa DuncanEp. 31 "Rockstar Team Management" with Laura Hatch5:00 Employee Ingredients List - What makes the ideal candidate? 8:00 Let’s focus on team building. How can they best work together? 14:58 Laura’s 2nd Book will be coming in about a year but let’s talk about her FIRST book - Step Away From the Drill 20:22 Laura talks about other resources for the Doctor to understand what the front office is doing 24:26 Laura gives insight into tracking retention, new patients are great but what about the ones you have? 30:31 What numbers should you be tracking? 38:13: Why outsourcing...2019-03-041h 02
Nobody Told Me That! with Teresa DuncanEp. 30 "How Veterinary Teams are Different From Us; Also, Root Canal, 3-D Printing and Testing Patient’s Blood Glucose" with Kevin HenryToday’s podcast is a fun conversation about animals, movies and of course dentistry. 4:37 OSAP Training - make sure you are getting your yearly meetings on the schedule 7:24 What should you make sure you are paying attention to annually? 10:35 Blood Glucose Code - Am I supposed to be doing this? 12:36 Vet Industry is 6 years behind dentistry! They may not even have licenses as Vet Techs. 16:17 Vet Tech personality profiling - very hard industry to be in with low pay. 21:50 Quick Chat on Must See Movies...2019-02-1853 min
Nobody Told Me That! with Teresa DuncanEp. 29 "From Iceland to Homeland Dentistry" with Kevin HenryToday’s podcast is a fun conversation about travel, history and of course dentistry. Timestamp 12:15 Christmas Traditions of Iceland! Timestamp 15:06 Teresa’s favorite Christmas movie is what? Timestamp 20:45 How was Greater New York and Christmas in NYC? Timestamp 21:50 Don’t let continuing education die out - these are still important! Timestamp 24:20 What is the common issue that dental team members are facing in their practices? Timestamp 26:54 If you feel stuck in your career or your dental office, what can you do to make it better?2019-01-2554 min
Nobody Told Me That! with Teresa DuncanEp. 27 "So You Want To Start a Podcast?" with Kevin HenryToday’s podcast is all about starting and creating Podcasts! Teresa welcomes back Kevin Henry to talk about where to start and what is needed to make your Podcast a real business. 17:34 Teresa and Kevin talk about publishing the Podcast, what software do they use and what is the process? 21:40 Teresa recommends “The School of Podcasting” for anyone wanting to start. 22:10 Teresa talks about her challenge and her hold up - Show Notes! What can we learn from her mistake with them? 25:57 Let’s talk marketing! How to market your podcast and how the Podcast markets you. A...2018-11-2643 min
Nobody Told Me That! with Teresa DuncanEp. 26 "Marketing, Industry Standards and Marijuana in Dentistry" with Courtney RobertsToday’s podcast is all about out of the box marketing and staying on top of the latest knowledge and equipment in an area that has many offices to choose from. Courtney shares some inside secrets on how to get those referrals in a highly competitive environment. Teresa welcomes her good friend, endodontic office manager and fellow small business owner to talk about growth and staying on top of industry standards. 10:08 - Be aware of how competitive the industry is when forming marketing. Consider planning a year in advance. 12:00 Reach out and show personalization and appreciation for all...2018-11-1249 min
Nobody Told Me That! with Teresa DuncanEp. 25 "You Can't Coach Quit" with Lynne LeggettToday’s podcast is all about leadership, mindset, and coaching! Teresa welcomes longtime friend and insurance-minded colleague Lynne Leggett to talk about office culture and “team mindset.” They discuss these topics and more: 10:50 - What is the difference between coaching and consulting? 10:50 Lynne likes to view herself as a “dental coach” - what does that mean? 5:24 She likes to view an office as a team this helps to put a positive spin on her consulting work. Employees don’t equal a team 7:15 Lynne explains how everyone needs to be on board and work together towards the main goal...2018-10-2948 min
Nobody Told Me That! with Teresa DuncanEp. 22. Medical Pricing Conversations: What Can We Learn?Kevin & Teresa talk about how Kevin's hangnail turned into a medical plan exploration. Can the dental industry learn from how medical has handled insurance's impact? Perhaps. The in-house savings plan and confusing carriers aren't specific to dental. We also discuss how there is no perfect answer for management situations and what to do with lifetime employees. The Day After - scary 80s movie Link to the ADA's webinar on the topic Link to AADOM's Fellowship Program Get on the email list at teresaduncan.substack.com2018-07-2537 min
Nobody Told Me That! with Teresa DuncanEp. 21 Spotting bullies in the workplace: dental editionWe dig in to this very emotional topic that impacts dentistry. If you haven't had an issue - awesome. But more than likely you have or know someone who has. Share your stories with us via email as well: teresa@odysseymgmt.com Recommended resources: Kevin's and Natalie Kaweckyj's series about bullying Get on the email list at teresaduncan.substack.com2018-07-1246 min
Nobody Told Me That! with Teresa DuncanEp. 20 Non covered services benefits eligibilityHave you wondered what to do if you're in a state with a non-covered services law? Do you know your state's status? (LINKS BELOW!) Teresa answers this question along with some tips on talking to your patient about fee differences. The next viewer question is on checking benefits and eligibility. Establish these systems now to minimize future surprises. Recommended resources: Delta of AZ's policy on non-covered services (PDF) Delta of NJ's state by state listing (PDF) AAPD's chart of states with non-covered services legislation Note that it does not list the complete 39 states. Refer to the...2018-05-1824 min
Nobody Told Me That! with Teresa DuncanEp. 19. Check-in, Painful Office Stories and PANDA awareness (not the fluffy kind)Kevin joins Teresa to see where we are with our 2018 goals. The conversation branches out to how you can improve your office life. Teresa shares one of her most painful memories of tough work times. Other topics: How do you handle uncomfortable treatment presentations? Offices are on the first line of defense for reporting abuse and neglect in dental offices - what can you do? Teresa's new obsession with infomercials Mentioned resources: Teresa's FB page with links to all the authors mentioned in the book giveaway Mid- Atlantic P.A.N.D.A...2018-05-021h 00
Nobody Told Me That! with Teresa DuncanEp. 18. Conversations: Andrea Greer talks systems, outsourcing, CAD/CAM and cancerTeresa is joined by speaker and consultant Andrea Greer for a candid talk on a range of topics. They cover family relationships in the office; why today's manager has it tough; and ends with a talk on how breast cancer affected Andrea's life. If cancer is a part of your life or a family member's life, you'll want to know how to help them. She gives candid insight into her own struggle. Also covered: CAD/CAM and treatment plan presentation tips. Don't miss it! Mentioned resources: Andrea's company Onpoint Consulting Breast cancer information2018-02-141h 12
Nobody Told Me That! with Teresa DuncanEp. 17. 2017 Wrap Up and 2018 Look ForwardTeresa and Kevin wrap up the old with discussion of courses, industry happenings and why change is hard - for everyone. Then we dive into predictions for 2018. Your workforce, your contracts and your patients are changing - how will you keep up? Mentioned resources: 2018 Dental Coding Update webinar (you will receive replay link) Teresa's bacon Get on the email list at teresaduncan.substack.com2018-01-071h 11
Nobody Told Me That! with Teresa DuncanEp. 15. Amazon's Move Into Dentistry: What It Means For YouIs Amazon coming for your dental supply business? Could it work? Teresa and Kevin talk about the surprising Amazon booth at Greater New York; the stock news that shook up dental stocks; and what it means for workflow in your office. The CVS/Aetna merger will affect Americans but does it hit dental at all? Maybe. Mentioned Resources: Jim Cramer talking about Amazon Patterson/Schein threatened? More about Danaher Seeking Alpha's summary of the CVS/Aetna deal Link for strategy session with Teresa Get...2017-12-1055 min
Nobody Told Me That! with Teresa DuncanEp 14. Writing, editing and publishing a dental bookWriting a book is hard work but it's not impossible. Kevin & Teresa discuss what was involved in writing, editing and publishing their books. We'll give you the cost, the effort and the pitfall of the process. They also go over the basics of marketing the book and how to get the word out. Can you write 1500 words? Then writing a book is possible! Mentioned resources: IndiebooksInternational 90MinuteBooks Books: Kevin’s book: Battling and Beating the Demons of Dental Assisting Teresa’s book: Moving Your Patients to Yes...2017-12-0157 min
Nobody Told Me That! with Teresa DuncanEp. 13 Feeling Financial Pressure? You’re Not Alone.What kind of pressures do dentists and practice owners face? Teresa talks about the factors that can weigh heavy on the dental mind. Emotional fatigue is a real issue for those tasked with providing for family and employees. External and internal factors come at us hard and fast and often are unexpected. After running down several situations, Teresa gives you some tips to prepare yourself and keep your eyes open. At some point in your career, you’ll need to reach out for financial help – knowing when you should reach out makes a huge difference. ...2017-11-0645 min
Nobody Told Me That! with Teresa DuncanEp12: AADOM Conference wrap-up, Kevin's book & SiroworldAADOM's Annual Conference is over. Kevin and Teresa discuss exhibits, speakers & crowd demographics. Susan Gunn, Laura Hatch and other superstar speakers are discussed. Teresa talks about the insurance panel she moderated and reveals the takeaways. Conferences like Siroworld are changing the game but how was this year's? Did the Dentsply resignations have anything to do with that? Kevin's book "Battling and Beating the Demons of Dental Assisting" is out & getting attention from docs. Why does this pleasantly surprise Teresa? Fun stuff: Go see the movie "It"! Beam by Eyeclick - the exhibitor Teresa couldn't identify Kevin’...2017-10-2157 min
Nobody Told Me That! with Teresa DuncanEp11: Texas Insurance Concerns - Show Report for SWDCAre insurance problems really bigger in Texas? Everything is bigger there, isn’t it? Teresa gives a show report from the Southwest Dental Conference in Dallas, TX. What were the audience’s biggest pain points? Networks, crown buildups and perio coding were front and center. Tune in to hear the FAQs and how she answered them. Southwest Dental Conference CareCredit – thank you for sponsoring the book signing! Teresa’s speaker information Be a guest on the podcast! Get on the email list at teresaduncan.substack.com2017-10-0327 min
Nobody Told Me That! with Teresa DuncanEp10: Dental Tradeshow Extravaganza!Kevin returns from the California Dental Association show in San Francisco and provides a report. The show floor has some crazy dynamics. Good reps, bad reps, attendees who steal – we talk about all of that. Which shows should you attend? We go over our can’t-miss shows and why. If you’re a convention junkie or a sales rep/manufacturer/exhibitor then you’ll want to listen to this. If anything, you’ll find out who Teresa would like to kick in the butt! Links: California Dental Association 2017 San Francisco Teresa’s...2017-09-041h 05
Nobody Told Me That! with Teresa DuncanEp9: Keeping It Fresh as A Speaker/‘Expert’ and What About These Self-Proclaimed Social Media Office Gurus?We dive into a discussion about some of our favorite dental people who we see on the road. Shout out to Abe Kasbo and Steve Jeffrey! Then we discuss people who think they are social media experts. Does running one Facebook page make you an expert? Maybe. Maybe not. Teresa goes over what she thinks is the difference between a social media guru and a social media employee. Finally, we go over differentiating factors. What is yours? It may not be as easy as you’d think to answer this. Links: Facebook Blueprint2017-09-0446 min
Nobody Told Me That! with Teresa DuncanEp8: Dentrix Business of Dentistry wrap-up and Teresa shows you the behind-the-scenes as a speakerTeresa takes you behind the scenes for her courses at Dentrix Business of Dentistry (BOD). She walks you through the morning preparation for her Accounts Receivables and Insurance course. Then she moves onto the show floor with co-host Kevin Henry to discuss the day. Kevin shares his thoughts on Stanley Bergmann’s keynote address. The focus was on technology and the savings that result – both financial and lives. How important is course length? We’ll talk about that as well since we both presented. The third segment (at 15:45) is Teresa sharing her post-class steps and how she...2017-09-0445 min
Nobody Told Me That! with Teresa DuncanEp7: Dental Apocalypse: are you ready! Just kidding – this one is about LinkedIn and being a power connecterApocalypse talk! What would you do if the big one hit? Or perhaps weed will curtail the inevitable? Don’t think about that – let’s talk LinkedIn instead! What are the No-Nos of networking? Why you shouldn’t wait to open a profile when you most need it. Recommendations, pictures, ducklips. One of these things doesn’t fit – which one is it? If you don’t know, you should listen. Okay – you should listen anyway. Powerful LinkedIn and IRL connection tips coming up! Links: Day After movie Red Dawn movie (the original) Teresa’s LinkedIn Kevin’...2017-09-0443 min
Nobody Told Me That! with Teresa DuncanEp6: Insurance Edition: Is your website ideally set up for patients? Let's take your website apart. How does it read to your patients? Do you acknowledge your participation? Does your copy match your participation? Are you friendly with financing? How soon can you get them in? Is there a chat/messaging? Can they schedule appointments and pay their bill online? Easy does it - let's talk about it. Teresa will walk you through all of this so you can diagnose how helpful your site really is for a new patient! Links: Solution Reach Localmed CareCredit DentistChats2017-09-0428 min
Nobody Told Me That! with Teresa DuncanEp5: Human resources, social media and what managers really look forHuman resources is exhausting. We go through the interview - what makes us consider a candidate? What makes us disqualify one? We'll go over Teresa's management experience with interviewing. What will she immediately disqualify an applicant for? Kevin shares what he sees in the field. Social media profiles and how they factor into the hiring process is discussed. Not the straight laced HR talk but what really happens. How can LinkedIn help? More than you think. Also - let's eliminate the word "Just." You're more than "just" a manager or "just" an assistant. Disclaimer: we are not...2017-09-0457 min
Nobody Told Me That! with Teresa DuncanEp4: Masterminds, Insurance, Millennials and MarijuanaWhat kind of communities do you belong to and are they helpful? The value of mentorship is always underestimated. Is it time to look for your own tribe? We also go through the last few classes we've given on industry insiders and insurance - did we scare the crowd? Probably. The talks of contracts and fee schedules are heating up. Millennials and the workplace were the next topic - are they that bad? Doesn't every generation have the potential to produce horrible employees? That led to the topic of marijuana in Nevada and Colorado. We missed out...2017-09-0342 min
Nobody Told Me That! with Teresa DuncanEp3: Cell phones, social media and artificial intelligence in dentistryTeresa and Kevin discuss how cell phones and social media mess with the dental office flow. Human resources has become challenging because your team may not know the law and etiquette around it. Who handles the social media on your team? Doctors - you may need to pay attention to that one! And Myspace, anyone? Throwback to the beginnings of drama on social media. Links: CEDR Solutions (HR) Bent Ericksen (HR) Facebook: OOPS! Dental Bloopers If Saliva Were Red Form to be a podcast guest...2017-09-0340 min
Nobody Told Me That! with Teresa DuncanEp2: Clock punchers, attendee horror stories and why you need to get out of your officeKevin Henry joins Teresa to talk about the inner workings of dental offices. They also talk about attendees in different classes and which ones have stuck out - even for bad reasons. Teresa's dog Griffin makes an appearance - he's OKAY! Also discussed are employee bubbles; what speakers see from the front of the room; and dental assistants & the law. This business isn't easy! Tip: alpacas and llamas both spit - who knew! Form to be a podcast guest here – it will be fun! Newsletter sign up here 2017-09-0340 min