Shows
The Angus & Pete Show CX PodcastS2 Ep 8 | Mind the Adoption GapIn Series 2, Episode 8, Angus and Pete explore the critical challenge of technology adoption in customer engagement: simply launching tools isn't enough. By examining human psychology and the "Technology Acceptance Model," they provide a roadmap for turning hesitant users into champions, ensuring long-term ROI and customer retention in the subscription era.
**The Subscription Risk Shift:** Modern subscription models have shifted financial risk from customers to vendors, making churn inevitable if value isn't realized. True adoption requires moving beyond technical onboarding to "user adoption," where agents emotionally buy into features and integrate tools into daily workflows to prevent failure.
2026-02-2023 minThe Angus & Pete Show CX PodcastS2 Ep 7 | CX 2026: Trends & PredictionsIn this episode, Angus and Pete explore customer engagement trends for 2026 and 2027. They discuss how AI is transitioning from an experiment to a strategic necessity, forcing businesses to re-architect their operations. From hyper-personalisation to the rise of AI-native companies, the hosts analyse how brands must balance efficiency with emotional loyalty and ethical practices to survive a predicted decline in global spending.
• Hyper-personalisation and Data: Hyper-personalisation is becoming a standard expectation, requiring meaningful, empathetic, real-time interactions. However, success depends on a "clean" data infrastructure. Without integrated data lakes and end-to-end omnichannel systems, attempts at personalisation will fail, as "garbage in" inevitably le...
2026-01-3028 minThe Angus & Pete Show CX PodcastS2 Ep 6 | Change F - F - F - FreezeWelcome to Series 2, Episode 6! Angus and Pete explore the dreaded Change Freeze, a vital IT strategy often implemented during peak periods like Christmas. The discussion was prompted by a listener who had a travel nightmare due to a systems upgrade that went wrong during the busiest time of the year. The hosts delve into what the freeze is, why it's critical for service stability, and how poor planning can lead to the infamous "mad dash" effect.
Here are the key show notes from the discussion:
• The Purpose of a Change Freeze: A change freeze is a predefined period where non-essential ch...
2025-12-1925 minThe Angus & Pete Show CX PodcastS2 Ep 5 | CX Insider: Rich on Product ManagementThis episode features CX Insider Rich, a Commercial and Strategy Product Manager, who details his demanding role. He argues that solid process trumps technology and criticizes the industry’s focus on building complex "Swiss Army knives" without ensuring they are consumable and adopted. Rich also highlights the extreme difficulty of building viable business cases amidst the risky, unclear pass-through charging models for AI.
Key takeaways:
• Process Trumps Technology: Product success relies on having the People, Systems, and Process (PSP) in place, with the process being much more important than the technology itself. Companies must ensure they can sell, support, and bill f...
2025-12-1238 minThe Angus & Pete Show CX PodcastS2 Ep 4 | News Beat: December 2025This episode of The Angus and Pete Show reviewed the recent CC Expo and tackled two major press articles concerning the state of AI adoption in the industry. The core discussion centred on the acknowledgment of the "hype" surrounding AI, the necessity of delivering real business value, and the critical importance of moving contact centres from perceived cost burdens to recognized revenue generators. The hosts emphasized that while AI offers immense potential for efficiency and new data insights, poor execution and a failure to address foundational business process issues will guarantee failure.
Here are the key show notes from the d...
2025-12-0529 minThe Angus & Pete Show CX PodcastS2 Ep 3 | It's Not About the Tech, Stupid!In this episode of the Angus and Pete Show, we talk about customer engagement and the painful disconnect many people feel when dealing with companies. Drawing on reports from Contact Babel, we discuss why technology alone can't fix customer experience. The real secret is empathy and focusing on core customer needs: speed, convenience, and the human touch. We also look at the massive financial stakes—great service earns a premium, but one bad interaction can make a customer walk away fast.
### Key Takeaways
* *Prioritize the fundamentals.* Speed, convenience, and friendly service are non-negotiable must-dos for a g...
2025-11-2830 minThe Angus & Pete Show CX PodcastS2 Ep 2 | CX Insider: Uncle Ken on the Experience of ExperienceAngus, Pete, and the highly experienced Uncle Ken, provide a sharp critique of the current state of the CX and Contact Centre industry. The key takeaway is that the constant "noise and burbling about artificial intelligence" is causing fragmentation and distracting the industry from crucial basics. The hosts and Ken conclude that high turnover among contact centre managers, combined with sellers who have lost foundational knowledge, necessitates an urgent re-education process across the industry.
Here are the concise takeaways:
• Boomers Are Not Anti-Digital: Older customers (boomers) are highly digital. If they use the telephone, it's because they are "unforgiving" and frus...
2025-11-1445 minThe Angus & Pete Show CX PodcastS2 Ep 1 | Here We Go Again! A is for . . .Welcome back to The Angus and Pete Show for Series 2.
Angus and Pete tackle "A is for Adoption" in this episode. Everyone's building or buying contact center tech, but driving user adoption is the hard part. They discuss why many deployments fail: it’s not just tech, it’s organizational change, managerial vision, and employee willingness. We need to focus on Time to Value (TtV), which means delivering tangible business benefits quickly. The job starts, not finishes, at deployment. And remember, you must tell the users what’s in it for them. They also explore key paradoxes like t...
2025-11-0729 minThe Angus & Pete Show CX PodcastS1 Ep 35 | S1 Recap: AI AI AI ... Oh!In this recap, Angus and Pete look at the real story behind AI in the world of customer engagement. They discuss a study that found AI isn’t taking jobs but is creating new tasks for workers. The conversation also covers how AI is changing the way we measure customer service. It’s becoming less about speed and more about making things easy for the customer. They finish by talking about the often-overlooked costs and risks, from data quality and compliance to the environmental impact of AI.
Here are five things you will learn from the episode:
...
2025-09-2623 minThe Angus & Pete Show CX PodcastS1 Ep 34 | S1 Recap: Boardroom BlundersIn this recap of season one, Angus and Pete explore why a seemingly perfect sales proposal can get rejected at the final hurdle: the boardroom. They discuss the common pitfalls sellers face and offer a guide on how to equip your internal champions to successfully navigate the C-suite, especially the CFO.
The Champion's Dilemma: Never assume your internal champion can effectively sell your solution to their board. Buyers often have little to no experience presenting business cases, so as a seller, it's crucial to coach and prepare them. Consider working with multiple champions to get a triangulated view...
2025-09-0524 minThe Angus & Pete Show CX PodcastS1 Ep 33 | S1 Recap: The Great Analyst DebateWe revisit our conversations on customer engagement, CX, and industry analysts. We focus the first of our CX Insider guests, Steve, a former Gartner analyst. He shared his views on the real purpose of analysts, the work behind Magic Quadrants, and how analyst events have changed. Steve's "three wishes" give great advice for the CX industry and beyond. We reinforce that bringing people and operations together is vital for seamless customer journeys.
Here are three things we learned:
Analysts, especially at big firms like Gartner, primarily focus on helping end-user clients spend their money wisely, not...
2025-08-1523 minThe Angus & Pete Show CX PodcastS1 Ep 32 | S1 Recap: Taming the RFP MonsterAngus and Pete revisit their "RFP Trilogy" (Episodes 5–7) with bonus insights from CX6 insider Terry (Episode 21).
RFPs in a Nutshell:
RFPs are structured buying processes designed for transparency, competition, and clarity.
For Buyers:
You’re selling too—make the opportunity attractive.
Set clear goals, engage stakeholders, and publish evaluation criteria.
Communicate well and stick to timelines.
For Sellers:
RFPs are costly (£30k per bid) and win rates are low (often under 10%).
Default to "no bid" unless it’s a strong fit.
Cold RF...
2025-08-0123 minThe Angus & Pete Show CX PodcastS1 Ep 31 | S1 Recap: What CX Buyers WantIn the first of the Season 1 recaps, Angus and Pete reveal what CX buyers really want and how to stand out in the riveting world of customer engagement sales. Learn to focus on the buyer's journey, not your own sales process. Simplify your message by offering clear recommendations and limiting options, as too many choices lead to confusion. Use compelling stories instead of bullet points to help buyers visualize solutions. Tailor product demos to the audience and buying stage, showing what truly matters. Crucially, reduce buyer risk and anxiety to overcome apathy and secure the sale.
...
2025-07-1824 minThe Angus & Pete Show CX PodcastS1 Ep 30 | The Whistlestop TourWelcome to Episode 30 of The Angus and Pete Show. This special episode serves as a comprehensive recap of the first 29 episodes.
The idea was inspired by avid listener Cyrille from Nairobi, who found episode recaps useful for weekly podcasts to revisit content or catch up on missed episodes. Finding their own back catalogue "heavy going," Angus and Pete enlisted their friendly AI assistant to summarise their journey so far, providing quick rundowns and reasons to revisit specific segments.
Key themes covered across the first 29 episodes include:
Analysts & Industry Evolution: Understanding the influential, yet often...
2025-06-2726 minThe Angus & Pete Show CX PodcastS1 Ep 29 | News Beat: June 2025In this episode, your hosts Angus Peacey and Pete Brown delve into three compelling news articles from 10th June, exploring the dynamic interplay between humans and Artificial Intelligence (AI) in customer service, contact centres, and customer experience (CX)
News Topics Dissected:
The Human Touch in AI Assistants: Drawing on an article from Fast Company titled "AI Assistants Still Need a Human Touch" by Alexander Kosavan, we explore why AI, despite its advancements, still struggles with understanding user context and intent.
Gartner's Prediction: AI and Workforce Reduction: We dissect a thought-provoking Gartner article predicting that 50% of organisations...
2025-06-2029 minThe Angus & Pete Show CX PodcastS1 Ep 28 | CX Insider: Vinay on CX in the BoardroomJoin us for an exclusive deep dive with CX Insider Vinay Parmar, Managing Director of Customer Whisperers Ltd, as he shares invaluable insights from his journey from contact centre agent to board-level executive. Discover the stark realities of how customer experience plays out in the boardroom and learn what truly resonates with senior leadership. This episode offers a candid look at bridging the gap between sales and strategic decision-making.
Here are the key takeaways from our conversation with Vinay:
• Lived experience is incredibly valuable for leaders as it fosters empathy and enables a de...
2025-06-1343 minThe Angus & Pete Show CX PodcastS1 Ep 27 | GTM? Who's Job is it Anyway?Curious how software products successfully reach customers? Episode 27 of The Angus and Pete Show tackles a listener's dilemma: defining the different go-to-market roles in a software vendor. Angus and Pete break down key functions, from product strategy and channel partnerships to sales enablement, especially for SaaS products with reseller channels. Learn why clear ownership, consistent messaging, and strong enablement are crucial to avoid chaos and drive market success.
Takeaways from this episode:
Product is the Foundational Role: The Product House defines the product, its market fit, features, packaging, pricing strategy, and even operational elements like billing...
2025-06-0626 minThe Angus & Pete Show CX PodcastS1 Ep 26 | It's the Proposition, Stupid!In this episode, Angus and Pete focus on the significance of sales propositions, brand perception, and the shift from product-centric to proposition-centric strategies. They discuss how understanding the differences between brand, product, and proposition can enhance marketing efforts and drive sales. The conversation emphasizes the importance of crafting compelling propositions that resonate with buyers and differentiate offerings in a crowded market.
Takeaways
Understand the difference between brand, product, and proposition.
Buyers are focused on their own problems, not on your product specs.
Differentiating is key to competitive advantage.
Use the right language for your audience at...
2025-05-3028 minThe Angus & Pete Show CX PodcastS1 Ep 25 | CX Insider: Phil on Sales EngineersIn this episode, Angus and Pete talk to Phil about his extensive experience in sales engineering. He emphasizes the evolution of the sales engineer's role, the importance of understanding customer needs, and the critical nature of collaboration with product management. The conversation also covers the significance of demos, navigating RFPs, and the training and development of sales engineers. Phil shares valuable insights and pearls of wisdom for those in the sales engineering field.
Takeaways
Understanding customer needs is crucial for effective sales.
Demos should be tailored to the customer's specific requirements.
Building relationships with customers is...
2025-05-2339 minThe Angus & Pete Show CX PodcastS1 Ep 24 | The Outbound OdysseyIn this episode, Angus and Pete discuss the evolution and current state of dialers in CX and contact centers. They cover a bit of background, the various modes of dialing, the impact of digital channels on customer communication, and the integration of outbound voice and digital strategies to enhance customer experience. The conversation highlights the importance of understanding regulations and the need for a seamless customer journey across different communication channels.
Takeaways
Dialers are still very relevant in customer engagement strategies.
Digital channels are becoming the default for customer interactions.
Asynchronous message channels see higher engagement...
2025-05-1626 minThe Angus & Pete Show CX PodcastS1 Ep 23 | AI Business Benefit: Is it Here Yet?In this episode, Angus and Pete look at the impact AI is really having on the CX industry and people, jobs and the customer experience. The conversation highlights the need for a clear understanding of current capabilities and the challenges faced in data management and legal considerations. Ultimately, they emphasize the importance of a strategic approach to AI in customer engagement encompassing employee training and cultural change.
Takeaways
Evidence of AI delivering significant business benefit is still hard to find.
A lot of vendor claims seem unrealistic and lack context.
Study shows no clear evidence of...
2025-05-0929 minThe Angus & Pete Show CX PodcastS1 Ep 22 | Sign-off: The CFOIn this episode, Angus and Pete focus on the critical role of CFOs in evaluating business proposals. The conversation highlights the need for CX and Contact Centre sellers to articulate their proposals in a way that resonates with financial stakeholders, ensuring that all aspects of a project are thoroughly considered before seeking approval.
Takeaways
Highlight Strategic Alignment: Clearly demonstrate how the project aligns with the organization's strategic objectives (e.g., market expansion, operational efficiency, or innovation) and delivers measurable business value.
Emphasize Financial Viability: Provide a detailed financial analysis, including ROI, TCO, payback period, and potential...
2025-05-0229 minThe Angus & Pete Show CX PodcastS1 Ep 21 | CX Insider: Terry on the RFP GameIn this conversation, Terry shares his extensive experience in CX and Contact Centre sales, particularly in the public sector. He discusses the differences between public and private sector sales, the intricacies of the RFP process, and the importance of understanding the bidding landscape. Terry emphasizes the need for honesty in the procurement process and the significance of social value in public sector contracts. He also categorizes different types of RFPs and shares insights on how to navigate the tender process effectively.
Takeaways
Most public sector procurements try to get the best for their organisation.
The public...
2025-04-2543 minThe Angus & Pete Show CX PodcastS1 Ep 20 | The Devil is in the DiscoveryIn this episode, Angus and Pete, focus on the discovery process in sales. They discuss the importance of understanding customer pain points, engaging multiple stakeholders, and the role of technology and AI in enhancing customer experience. The conversation emphasizes the need for thoughtful questioning and effective stakeholder management to ensure successful outcomes in sales processes.
Takeaways
Discovery is not just one step; it's everywhere in the sales process.
Ask thoughtful questions that encourage the buyer to think differently.
Engage with multiple stakeholders to gather diverse insights.
Understand the customer's current state and pain points thoroughly.
Define...
2025-04-1130 minThe Angus & Pete Show CX PodcastS1 Ep 19 | CX Insider: Dan on Service Levels & PerilsIn this episode, Angus and Pete talk to CX Insider Dan, a seasoned expert in contact centres and customer experience operations management. They discuss the evolution of customer service, especially in the post-COVID landscape. They explore the challenges faced by customer service operations, the impact of data transparency, the importance of agent wellness and the role of leadership in fostering a supportive work environment. Dan shares valuable insights on how businesses can improve their customer service strategies by understanding employee needs to drive performance.
You can see more about Dan, read his articles and contact him here:
2025-04-0440 minThe Angus & Pete Show CX PodcastS1 Ep 18 | On Your Marks. Get Set. Demo!In this episode, Angus and Pete focus on the critical role of demos in the buying process. They discuss various types of demos, their appropriate applications, and the importance of tailoring presentations to the audience. The conversation emphasizes the need for effective communication, storytelling, and understanding the buyer's journey to enhance customer experience and drive sales success.
Takeaways
Demos are tools, not destinations.
Demos are valid at all stages of the buying process.
Know which type of demo to use at the right time.
Understand your audience and tailor your message accordingly.
Make demos interactive and...
2025-03-2831 minThe Angus & Pete Show CX PodcastS1 Ep 17 | CX Insider: Steve on AnalystsIn the first of the CX Insider episodes, Angus & Pete explore the role of analysts in the CX space together with an insider guest, Steve. He shares his insights from years of experience as an analyst, discusses the challenges faced by them and how they operate.
Takeaways
The analyst community is very aware of the need to be seen to be open, honest and impartial.
The magic quadrant and similar reports are a rear-view mirror of the market.
Analyst commentary and outputs are evolving to keep up with the pace of CX technology development.
Some analysts...
2025-03-2143 minThe Angus & Pete Show CX PodcastS1 Ep 16 | Business Case or Basket CaseIn this episode, Angus and Pete discuss the importance of understanding stakeholders when presenting business cases. The conversation also highlights strategies for crafting compelling proposals and navigating the complexities of boardroom dynamics, emphasizing the need for preparation and awareness of potential objections.
Takeaways
Understanding stakeholders is crucial for successful sales.
Sales champions may lack experience in presenting business cases.
A compelling business case should clearly state the problem.
Navigating boardroom dynamics requires knowledge of key players.
Business cases presentations to the board must address the cost of inaction.
Quick wins can help persuade decision-makers.
Prediction of...
2025-03-1430 minThe Angus & Pete Show CX PodcastS1 Ep 15 | AI = Satisfaction Guaranteed?In this episode, Angus and Pete discuss the timing of customer feedback, and the evolving metrics in customer experience. They explore how AI is transforming customer satisfaction measurement and the significance of sentiment analysis. The conversation also highlights the risks associated with AI and the necessity of human oversight in customer service interactions.
Takeaways
Traditional metrics like average handle time may not reflect true customer satisfaction.
AI can enhance real-time customer experience analysis.
Sentiment analysis is becoming a vital metric in understanding customer emotions.
Real-time feedback allows for immediate adjustments in service.
AI may be able...
2025-03-0728 minThe Angus & Pete Show CX PodcastS1 Ep 14 | This Little Piggy Went To MarketIn this episode, Angus and Pete delve into the different stages of activity required when building a new CX or Customer Engagement practice. The discussion focuses on the activities in the early stages of the process. They examine the importance of understanding the reseller-vendor relationship, and the various commercial models that can be employed. The conversation also covers billing expectations, onboarding processes, and how you should build your market offering so that you can sell successfully.
Takeaways
Building a go-to-market capability requires a structured approach.
Understanding vendor relationships is crucial for successful engagement.
Commercial models can...
2025-02-2829 minThe Angus & Pete Show CX PodcastS1 Ep 13 | Pitch PerfectIn this episode, Angus and Pete investigate the anatomy of the CX and Customer Engagement sales pitch. They discuss the importance of understanding buyer psychology, the need for clear and concise sales pitches, and the role of demo’s in the sales process. The conversation emphasizes minimizing risk for buyers and making effective recommendations. The hosts provide practical tips for sales professionals to enhance their approach and build trust with clients.
Takeaways
Personal agendas make the world go round.
Make a clear recommendation to simplify choices.
Too many options lead to confusion and indecision.
Keep technical de...
2025-02-2130 minThe Angus & Pete Show CX PodcastS1 Ep 12 | A Little Bit More About EMEAIn this episode, Angus and Pete explore the multifaceted world of customer engagement, focusing on cultural differences in business practices across various regions. They delve into the nuances of meeting etiquette in Sweden, Saudi Arabia, South Africa, and Serbia as examples of diversity in the EMEA market and highlight the importance of compliance and data protection. The conversation also touches on the intricacies of business entertainment and how it varies by culture, emphasizing the need for understanding and adapting to local customs and conventions.
Takeaways
Cultural differences are mirrored in business interactions.
Sweden is known for...
2025-02-1429 minThe Angus & Pete Show CX PodcastS1 Ep 11 | EMEA? Why isn't it like the USA?In this episode of the Angus and Pete Show, the hosts explore the intricacies and the differences between the EMEA and US Customer Engagement and CX markets. They discuss cultural complexities, regulatory challenges, and effective actions for entering the EMEA market. The conversation emphasizes the importance of understanding local nuances and building trust in diverse markets, while also providing key takeaways for businesses looking to expand their reach.
Takeaways
The EMEA market is significantly different from the US market.
Cultural and linguistic diversity in EMEA complicates customer engagement.
Regulatory challenges vary greatly across EMEA countries.
Go-to-Market...
2025-02-0727 minThe Angus & Pete Show CX PodcastS1 Ep 10 | Practice Makes Perfect - Part 2In this episode of the Angus and Pete Show, they continue the discussion around resellers building CX Practices, adding detail by popular listener demand. They talk about the importance of market research and emphasize the need for validation and understanding the competitive landscape while also sharing personal anecdotes and insights on effective communication with customers.
Takeaways
Market research and validation are essential steps before launching a new product or service.
Understanding the competitive landscape helps in positioning your offering effectively.
Common mistakes include assuming you have a solution to customer problems without validation.
Having example scenarios...
2025-01-3125 minThe Angus & Pete Show CX PodcastS1 Ep 9 | Practice Makes PerfectIn this episode of The Angus and Pete Show, the hosts discuss what it takes to create a Customer Engagement and CX practice and explore the implications for Customer Engagement resellers as they look to transition from traditional on-prem solutions to cloud-based services. The conversation emphasizes the importance of building a robust customer engagement practice, defining success metrics, and fostering strong vendor relationships. The hosts also highlight the need for specialized expertise and a structured go-to-market strategy, concluding with key takeaways for businesses looking to thrive in this new environment.
Takeaways
Customer engagement resellers are struggling...
2025-01-2427 minThe Angus & Pete Show CX PodcastS1 Ep 8 | AI in 2025 - Magic or Menace?In this episode, Angus and Pete delve into the evolving landscape of customer engagement, emphasizing the critical role of AI in shaping future interactions. They discuss the importance of engaging customers early, the hybrid workforce of humans and AI, and the need for personalization and trust in customer experiences. Ethical considerations and sustainability issues surrounding AI are also highlighted, with a focus on the necessity for open conversations between sellers and buyers to navigate these challenges effectively.
Takeaways
Engaging customers early is crucial for effective communication.
AI will dominate discussions in customer engagement by 2025.
AI can...
2025-01-1727 minThe Angus & Pete Show CX PodcastS1 Ep 7 | RFP Part 3 - Remarkable F*cking ProposalIn the third episode of the Request for Proposal (RFP) series, Angus and Pete delve into the intricacies of the RFP process from the seller’s perspective. They discuss the importance of crafting effective proposals, and the necessity of understanding the buyer's motivations behind issuing an RFP. The conversation emphasizes the need for a structured review process, the significance of honesty in responses, and the strategic decision-making involved in bidding or opting out of RFPs. The hosts provide practical tips for sellers to enhance their chances of success in the competitive landscape of customer engagement.
Takeaways
Un...
2025-01-1030 minThe Angus & Pete Show CX PodcastS1 Ep 6 | RFP Part 2 - Right F*cking Process!In Part 2 of the Request for Proposal (RFP) series, Angus and Pete take a candid look at the RFP process from the buyer’s side, emphasizing the importance of context, stakeholder engagement, and clear evaluation criteria. They share anecdotes and best practices while highlighting common pitfalls to avoid, ultimately guiding buyers towards a more effective RFP outcome.
Takeaways
Buyers are also sellers in the RFP process.
Context is crucial for effective RFPs.
Engage suppliers before you begin your process to build knowledge and relationships.
Involve a diverse range of internal stakeholders to ensure buy-in.
Define clear ev...
2024-12-2029 minThe Angus & Pete Show CX PodcastS1 Ep 5 | RFP Part 1 - Real F*cking Problem?This time, Angus and Pete delve into the world of the RFP (Request for Proposal) process. The conversation covers the intricacies of the RFP process, highlighting its benefits and challenges from both the buyer's and seller's perspectives. The hosts emphasize the importance of transparency, competition, and effective communication throughout the procurement process, while also addressing common pitfalls and misconceptions. They conclude by suggesting that both buyers and sellers need to improve their understanding and execution of the RFP process to foster better outcomes.
Takeaways
The RFP process is often seen as a real problem.
Transparency is...
2024-12-1328 minThe Angus & Pete Show CX PodcastS1 Ep 4 | The AI ExhibitionistsIn this episode, Angus and Pete discuss the world of customer engagement, sharing feedback from listeners and insights from the recent Call & Contact Centre Expo in London. They explore the trends in vendor presence and the current state of AI in the industry. The conversation highlights the challenges and opportunities within customer engagement, emphasizing the need for meaningful discussions about technology and its applications. They discuss the current landscape of AI in customer engagement, highlighting the hype surrounding it. They emphasize the need for a comprehensive understanding of AI's impact on jobs and the environment, while also addressing the...
2024-12-0631 minThe Angus & Pete Show CX PodcastS1 Ep 3 | The Supply & Buy ChainAngus and Pete delve into the complexities of the supply and buy chain, discussing the roles of vendors, distributors, and resellers. They explore the dynamics of market relationships, the importance of transparency, and how to measure success in customer engagement. The conversation emphasizes the need for businesses to understand the commercial constructs behind their vendor relationships and to focus on business outcomes rather than just technical metrics.
Takeaways
Understand the roles of different players in the supply chain.
Transparency in vendor relationships is crucial for customers.
Measuring success should focus on business outcomes, not just SLAs.
...
2024-11-2928 minThe Angus & Pete Show CX PodcastS1 Ep 2 | CX? How did we get here?In this episode, Angus and Pete explore the evolution of contact centres, tracing their history from the first telephone call to the modern-day integration of AI and customer engagement strategies. They discuss the importance of clear communication and the impact of terminology on the industry, emphasizing the need to balance customer experience with cost efficiency. The conversation highlights the technological advancements that have shaped the industry and the significance of using relatable language.
Takeaways
Respect the history, but don't let legacy terminology bleed into what you're saying.
•Stop using jargon; there's a time and a place for it.
•AI is poss...
2024-11-2229 minThe Angus & Pete Show CX PodcastS1 Ep 1 | A is for AnalystIn their first episode, hosts Angus and Pete delve into the world of industry analysts, exploring their influence on vendor relationships and buying decisions. They discuss the importance of understanding the analyst community, the implications of reports like the Magic Quadrants, and how buyers can navigate these relationships effectively. The conversation emphasizes the need for transparency and critical thinking when relying on analyst reports for decision-making.
Takeaways
•Analysts play a crucial role in influencing vendor perceptions.
•Buyers should not solely rely on analyst reports for decisions.
•Transparency in vendor-analyst relationships is essential.
•The information in analyst reports can often be outdated...
2024-11-1527 minThe Angus & Pete Show CX PodcastThe Angus & Pete Show | TrailerThe Ultimate Podcast for Call Center, Contact Center & Customer Experience Professionals. Looking to stay ahead in the world of call centers, contact centers, and customer experience (CX)? Join industry veterans Angus Peacey and Pete Brown as they dive deep into the technology supply and buy chain that powers customer engagement and service. From CX software vendors to resellers, analysts, consultants, and end users, we uncover the real challenges, motivators, and trends shaping the industry. Whether you’re a seller looking to sell smarter or a buyer aiming to make informed decisions, this podcast gives you insider insights to navigate th...
2024-11-0806 min
The Angus Conversation“Keep Doing What You’re Doing” – A Message from the Feeding Industry to Angus BreedersFocusing on the future and creating the tools that help produce high-quality bulls for the beef industry – that's the message from the cattle feeding segment back to Angus breeders in this episode. A feeder’s top priorities are cattle that stay healthy, get big, marble well and use resources efficiently, and if cattlemen send those kind of raw materials, this episode’s guests pledge to make the most of them. If today's cattle are “high-performance athletes,” hear directly from those who are the final step in making them winners.HOSTS: Miranda Reiman and Mark McCullyGUESTS:
2024-10-151h 07
The Angus TableThe World of Meat Science with Dr Peter McGilchristIn the latest episode of Behind the Beef we were joined by our fantastic guest, Dr Peter McGilchrist, Associate Professorin Meat Science - School of Environmental and Rural Science at the University of New England. Peter grew up on a cattle property in NSW and has a Bachelor of Rural science from the University of New England (UNE). Following university Peter travelled and also worked at Elders Killara feedlot for a year before moving to Perth WA to complete a PhD at Murdoch University on ‘Selection for muscling affects carbohydrate and fatty acid metabolism in...
2024-03-271h 18
Alive And Aligned#62 Three Wishes from the GenieThe 3 key ingredients you need to succeed in all areas of life. If a parent could pass on only 3 things to their child in order to best prepare them for success, what would they be? Many think it would be a strong mindset, good manners, a great education, but the answer goes deeper than you think…. In this episode, Pete lists the 3 developable characteristics that can help you achieve success & more of what you want in the world - from health, wealth & purpose, to family & relationships. He...
2024-02-2015 minAlive And Aligned#61 Reinventing Your Self Image w/ Laura MarinkovichHow does your image support your bigger mission in life? Laura Markinkovich is a fashion expert & men’s personal stylist. She helps men who are completely clueless about their look to create a unique image & a self identity that stands out amongst the crowd. Originally from Argentina, Laura originally used fashion as a way to find her own sense of self in the world. She now takes great joy & pride in helping others to do the same. Many men might think of the concept of image & style as something that is too...
2024-02-0655 minAlive And Aligned#60 The Power of WhyDo you have big goals, but often find yourself procrastinating? The level of motivation we have to go out in the world & take action is intimately correlated with the level of purpose or meaning we attach to our daily tasks. In this episode, Pete uses some personal stories and a fun analogy to describe the power of anchoring your daily work to your greater WHY - and how failing to do so can lead to a slow downfall of your vision. If you’re someone who has big dreams and goals but finds it...
2024-01-1611 minAlive And Aligned#58 Optimizing for Human Spirit w/ Tarush AggarwalHow do we optimise for happiness & connection, along with business success? Tarush Aggarwal is the CEO & founder of 5X, a multi million dollar company, is one of the leading experts on empowering businesses to make better data-driven decisions. His unique style of business leadership mixes rational problem solving with intuition, simplicity & connection to something greater. Originally from India, Tarush moved to the USA for university, and after graduating became one of the first data engineers in Silicon valley while at Salesforce.com. Most recently he led Data fo...
2023-12-201h 10Alive And Aligned#56 Punching Fear in the Face w/ Jan-Willem van der HeidenJan-Willem van der Heiden is the Warrior coach. In this episode you will meet a lifecoach & boxer who blends the power of “mindset work” with the tool of “getting punched in the face” to build embodied resilience in men & women! Jan-Willem’s passion for fighting stemmed from being bullied as a kid and struggling with anxiety, which affected how he showed up in life. Through finding boxing & personal development & embodying his inner Warrior, he’s been able to follow his passion in life, become a successful entrepreneur and find his dream woman. His stats are im...
2023-11-141h 19Alive And Aligned#53 - Finding Balance After Burnout with Rich Adrian-SmithRich Adrian-Smith is the co-founder of GoggleSoc, an 8 figure business in the ski industry. He is a father, a nervous system practitioner & coach who helps people find their life purpose. On paper, Rich had all the boxes ticked - after quitting the corporate finance world and co-founding a booming startup which allowed him to travel & go skiing around the world. But under the hood, there were bigger issues at play. As COO of his company, he had a very stressful position, fulfilling orders & making sure the expanding operations of the company k...
2023-10-031h 09Alive And Aligned#52 Claim Your New Identity Is it time to re-write “who you are”? In this solo episode, Pete shares a story about his old subconscious identity (a “performer”), and how it was secretly limiting him from what he truly wanted in life - to write & release his own music. He describes how when he created a new inner identity, magical things started to happen around him… The episode contains some simple prompts for getting clear on old identities or stories that may be holding you back - and how to create a new version o...
2023-09-1213 minAlive And Aligned#50 Speak Ya NeedsWe are not taught how to figure out & effectively communicate our basic needs. However, these core needs impact every area of life. They are at the basis of all human behavior. Being able to understand & apply this simple wisdom has been easily the most valuable “low hanging fruit” life skill Pete has learned for getting what you truly want in life. In the episode, he brings in a fun analogy to demonstrate the ridiculousness of how most people go about getting their needs met. ...
2023-08-2216 minAlive And Aligned#49. Behind the Song 3 - Escape & Arrive (with Daniel Winn)‘If you could create any version of yourself - what would you create?” In this episode, Pete is joined by his “Escape & Arrive” co-writer Daniel Winn, as they reveal the story behind their musical collaboration with German personal development brand @LoveLifePassport. As they break down this “Brand Anthem” & explore the deeper messages behind the song - Pete & Daniel show how music can be a powerful tool, both for inspiring people AND growing a business! In the episode, they dive into: - How their collaboration with LoveLifePassport came to be.
2023-08-1524 minAlive And Aligned#47. Behind the Song 2 - Safe to be Me (with Daniel Winn)‘How do I go from self sabotage & doubt - to feeling “safe to be me”?’ In this episode, Pete is joined by his “Conscious: the Musical” co-creator Daniel Winn, as they break down the deeper messages behind their new single “Safe to be Me”. This song is taken from the crescendo of their musical, in which the hero Jonny finally performs on stage & steps into his purpose. It’s an upbeat & feel-good anthem that reminds people of their inner power! In the episode, they dive into: - What is the d...
2023-07-2727 minAlive And Aligned#46 Break the Unfulfillment Loop!Do you procrastinate & self shame? Often when stepping into doing something new that’s meaningful or purposeful to us, it can bring up resistance. (Usually that’s why we haven’t done it already!) The negative effects of stepping into that new edge (whether it’s a new business, starting a relationship, creative expression etc) can feel so overwhelming that the system needs to just shut it down to feel safe & avoid feeling pain. However - over time, this creates a build up of unhappiness & self criticism, as we continue to not “...
2023-07-1816 minAlive And Aligned#45. Knowing Yourself, Inside & Out With Shae EloiseWhat is the secret to creating & maintaining deep, authentic connections? Shae Eloise is a communication mentor, feminine embodiment facilitator, writer, and performer. She creates online programs, courses, and in-person experiences focused on helping others feel more whole, fully expressed, and confident in their own skin. Shae's communication offerings help people show up more truthfully, mindfully, and powerfully in their relationships to create deeper connections. She runs women's retreats in Bali, provides online courses, global women's circles, and more. She is also a passionate performer; an actress, dancer, com...
2023-07-111h 17Alive And Aligned#44. Life is the ContainerHow does treating our life as one big “retreat” change our relationship to adversity? In Pete’s experience of attending retreats, where people step into a container to do intentional personal development work, they “pay to be triggered!” and intentionally go to uncomfortable places in order to learn more about themselves & grow. He noticed how people then leave that container & go back to their old patterns, without that same level of curiosity & inquiry around their own triggers. In this episode, Pete explores - How do you take the mindset & framework o...
2023-07-0411 minAlive And Aligned#43. Behind the Song 1 - Shade (Keep It Coming Up)What goes on “behind the scenes” in the mind of an artist? In this new form of podcasting, Pete combines his love of deep personal development work with original music, as he breaks down the messages behind his new single “Shade (Keep It Coming Up)”. In the episode, he dives into: - What is this song about & why was he inspired to write it? - What does it mean to truly “face the depths of ourselves”? - His insights & challenges during the writing & recording of “Shade”. ...
2023-06-2721 minAlive And Aligned#41 - A Roadmap To FulfilmentHumans are self-actualising beings. We are naturally hard-wired to seek happiness & fulfilment. So why is it so damn hard? Why do many people feel deeply unhappy & unfulfilled? In this short solo episode, Pete brings through his analogy of the “Hot Air Balloon of Fulfilment” and how our conscious actions and unconscious beliefs are ultimately determining our true level of fulfilment in life. This episode will give you a clear roadmap for how you can move towards achieving true actualisation in your life - both on a practical & energetic level...
2023-06-1310 minAlive And AlignedHealing The Root Cause With Jen MannJen Mann is a Nervous System Practitioner & the founder of CFS School, which helps people recover from chronic mind/body disorders, autoimmune disorders (ie. the things that doctors generally don’t know how to solve). After being a professional ballet dancer & suffering a debilitating injury that ended her career, she was somewhat pulled into the path of learning about healing. Her injury led her to dive into the study of functional movement as a way to understand her body’s pain. But after going back to University to study biomedical sciences & physiotherapy, she exper...
2023-06-061h 17Alive And AlignedRunning From The TigersWhat happens when we drive ourselves past the point of burnout? Many people are suddenly jolted awake to find themselves in a life they did not consciously choose. They realise they are trapped in a doom cycle that is self-perpetuating - where their sense of identity & financial safety is tied up in needing to continue showing up in a life or business that they know is no longer serving them. The old friends, old habits & vices just don’t cut it anymore. But there is no clear pathway forward, and the fear of losing everything & en...
2023-05-3016 minAlive And AlignedAll About BreathworkConnected Breathwork is both a powerful & potentially harmful tool It is by far the most effective modality Pete has encountered for creating deep, lasting change in the nervous system. It’s easily accessible, doesn’t require crazy or expensive technology, and many who try it experience immediate benefits. It has the potential to massively improve quality of life across the globe. But as with anything positive & beneficial, it has a dark side…. As connected breathwork grows more & more popular, the industry has become increasingly unregulated & unsafe, with many people having negative or cha...
2023-05-1630 minAlive And AlignedProvoking the Truth with Sascha HaertSascha Haert is a man passionate about personal development & living a life of radical truth. He is a coach & consultant, an ex-pro Basketball player & captain of the German national youth team - an experience which inspired a lot of the solid values which shape his life. He is the co-owner of Yogilab, who run meditation & breathwork trainings, and is the host of the “Undressed” Podcast, where he guides groups of men & women to explore provocative topics without any of the usual masks or filters. Sascha is all about being able to fully express ones...
2023-05-101h 22Alive And AlignedConsistency FTWHappy Birthday A&A Podcast! In this solo episode, Pete reveals the biggest lessons he has learned from 1 year of podcasting. It’s been 12 months of highs & lows, and Pete distils all of his biggest learnings from this time down into a short episode. He explores how consistently showing up is the secret sauce to creating your dream life. Follow Pete on IG @itspetebyrne
2023-05-0211 minAlive And AlignedBreaking The Norm With René SchwarzgruberRené Schwarzgruber is a Relationship coach, a Connected breathwork facilitator and the co-founder of a successful travel company in the Greek islands. Most importantly, he is someone who is not afraid to break tradition & challenge the opinions of those around him in the pursuit of a happy & fulfilled life. Growing up in a small city in Austria, he followed the natural path of many in the Western world, spending his early working years in a traditional banking background & playing football for his local team . But deep down he always knew that the average 9-5 li...
2023-04-251h 48Alive And AlignedConquering Shame“I am a bad person. I’m not worthy of love” How can embodied shame impact our lives on a subconscious level? In this episode, Pete explores how we can develop shameful self-beliefs in early life, and how this can be subtly (or explicitly!) driving our behaviour and distorting our lens of how we experience the external world today. He uses an analogy to describe the process of how old shame can get reactivated, how it shows up in our thoughts & actions - and how you can become a...
2023-04-1813 minAlive And AlignedPlaying on Life’s Playground with Marc Laws IIMarc Laws II is a Yoga teacher, Ex Pro-Soccer Player, Father, Husband & a pillar of wisdom. He is a man driven by self-discovery, as he explores what it means to play on the playground of Earth. After being scouted from the USA at a young age to play professional football in England, he has a deep love for the philosophies of football - and how the experience of diligent training & rehearsal VS high intensity gametime is a metaphor for life. Marc’s sporting & philosophical passion for soccer later transmuted into a dis...
2023-04-111h 12Alive And AlignedYour Mindset Won’t Save You“Your bulletproof mindset is nothing without the somatic capacity to maintain that mindset” This solo episode explores the relationship between the mind & the body - and how even having a “iron-clad” & focused mindset won’t mean s**t once you are inevitably met by the triggers & challenges of life. Pete brings through a novel analogy of “The Child & The Parent” to describe how these two unique powerhouses of your being interact. He explains why, despite our best intentions, we can usually end up regressing back into old behavioural patterns against our will - and a new path...
2023-04-0412 minAlive And AlignedUnlocking Your Sacred Weapon with Adam MahmoudHow do we apply age-old wisdom to our modern day world? Adam Mahmoud is a man who brings ancient teachings to a 21st century audience in a powerful & accessible way. He has taught & performed in front of thousands of people around the globe. He is a meditation teacher for one of the biggest apps in the world, Breathe. In this podcast, Pete & Adam explore hIs journey from high level sport & drug dealing to finding yoga, Buddhism & fire dancing. From performing at super clubs in Ibiza in front of 15,000...
2023-03-281h 11Alive And AlignedLiberating Your Voice with Jess MagicMusic is the medicine Jess Magic is a singer & songwriter, facilitator, spaceholder & a self-proclaimed “Heartist”, who helps people free their voice & share the authentic message of their soul. She carries many medicines, the most powerful of which is “the voice” as a pathway into expression of full truth. Jess has run her signature program "Free your Voice" for over 9 years, and in this episode, Pete & Jess dive into how her own journey with her singing has been the key to opening up so much in her life. Jess is also well k...
2023-03-141h 09Alive And AlignedWalking the Walk with Emile SteenveldEmile Steenveld is an emotional intelligence coach & mentor, whose work draws from a wide range of modalities including yoga, hypnotherapy, reiki & somatic therapy. Emile began his personal development journey during his time as a professional fashion model, In the early days of his modelling career in a cut-throat industry, Emile found himself sabotaging his progress because of a lack of confidence & fear of rejection. But in spending more & more time around all these beautiful models, he realised many of them were also feeling insecure & felt not enough. ...
2023-02-141h 19Alive And AlignedPatterns Don’t Lie“When I look at a person, I see two things: Their essence, their soul; who they are deep down - pure & whole & perfect. And then there’s the patterns. The gnarly human traits they’ve adopted in order to have their needs met”. In this episode, Pete explores the concept of the “loaded gun” which forces people to behave in ways that is not their “true nature” He describes how learned patterns are driving most of our surface-level behaviors. He explains how these are malleable - that we are not destined to l...
2023-02-0716 minAlive And AlignedReturning To Ancestral Wisdom with Kevin OroszWhat is the secret to thriving in all areas of life? In our modern-day technology-addicted, machine-worshiping society, we are more depressed & sick than ever. And yet, as the collective turns to AI for the answers & relinquishes even more sovereignty to the “powers that be”…. A new hypothesis emerges - that all the secrets to a fulfilled, healthy & joyful life lie right there, woven in the tales of our history & encoded in our DNA. And bringing forth this wisdom on the podcast today is Mr Kevin Orosz.
2023-01-311h 12Alive And AlignedAm I Worthy?In this episode Pete explores the age-old search for worthiness & our desire to feel “enough” & belong. He uses a powerful analogy to describe how we’re brought up & conditioned to seek external validation - including the negative behavioural patterns that this creates, how it drives us to sacrifice ourselves & do things that are out of alignment with our highest values. He then brings in a paradigm shifting insight that may cause you to change the way you see yourself forever - and finally discover the deep intrinsic self worth that has already been inside of you al...
2023-01-2413 minAlive And AlignedHow To Achieve True FreedomWhat does it mean to be TRULY free? In the solo episode, Pete dives into the difference between the “illusion of freedom” that is sold by society (fancy cars, laptop lifestyle, tons of cash) and the deep inner freedom which can only be achieved through shadow work & the pursuit of authenticity. Pete guides you through a number of different hypothetical scenarios, allowing you to feel more & more into your own edges that are blocking you from feeling fully free in your life . If you’ve had a lot of su...
2023-01-0314 minAlive And AlignedDecoding Conscious: The Musical with Daniel WinnWhat does it REALLY mean to follow your purpose? Daniel Winn is a comedian, Men’s coach, musician & the co-creator of Conscious the musical. Danny set out traveling the world many years ago, leaving the 9-5 life in pursuit of the joys of life, from working in Ibiza, having a spiritual awakening in Peru, moving to the spiritual hub of Koh Phangan in Thailand for a number of years - all while doing deep inner work to shed the layers of conditioning of his typical English middle class upbringing. Like Pete, he decided to...
2022-11-291h 07
Jets Nation RadioHockeyfights.com talks to Jets NationThis is a bit of a special episode as we have our first guest it's Dan from Hockeyfights.com. We find out Dan's origin story and how he started working for the Nation Network and what working for the company has looked like. Dan tells a great story about coming to Winnipeg and why he has a special place in his heart with the city and the Jets. Mentions of the Pint Winnipeg come up. RIP The Pint. Also, Toronto has no Wendy's. Dan talks about the state of fighting in hockey and why memes work in hockey. Dan explain...
2022-11-1851 minAlive And AlignedOvercoming Entrepreneurial Anxiety w/ Johanna AdriaansonHow do you stop using band-aid solutions for stress - and beat anxiety long-term?By doing deep somatic work & nervous system repatterning. Johanna Adriaansen is a personal development coach who specializes in working with high performing men. She uses a modality called Somatic therapy for removing blocks, identifying what is keeping someone stuck, and ultimately facilitating embodied transformations on a conscious and subconscious level. Her lens on growth & healing is very similar to mine - in that it recognises that most of our surface level issues that we face in life can be d...
2022-11-171h 05Alive And AlignedChoosing Love Over Fear w/ Ryan FontanaFrom Sex Panther to Soul Panther. From “living the dream” to living in integrity. Ryan Fontana is an international DJ & Music Producer, Filmmaker & Creator, and the co-Founder & CEO of the Royal Codes women’s clothing brand. He is a high level lifecoach & personal development enthusiast. But most importantly, he is an incredibly inspiring man who lives a life of expression, creativity, travel, and radical authenticity. This podcast is about choosing love over fear, following your passion & living a life worth dying for. Pete & Ryan embark on a storytelling journey which circum...
2022-11-0354 minAlive And AlignedEscaping Your Self-Made Prison with Lewis Raymond TaylorHow do you go from convicted criminal to millionaire entrepreneur in just a few years? Lewis Raymond Taylor is a multi-million dollar CEO, coach trainer, business & mindset coach & speaker who walked out of prison 6 years ago with a desire to make something of himself. After finding the personal development world via a more unconventional route - serving an 18 month prison sentence & 6 months of rehab that stripped him apart - he learned first hand how to rebuild himself. In that process, he was able to then guide others through their own transformations....
2022-10-111h 14
The Awaken PodcastSeason2 #9 | Eckhart Tolle, The Power of Now And AwakeningIn Episode 9 - our final episode of Season 2 with Pete Russell - we talk about Eckhart Tolle and his international best-seller The Power of Now. Pete shares a story of when he first met Eckhart and gives his thoughts on why the book has touched so many lives. We explore awakening - and the many ways in which this can come about in one's life. It's a beautiful final conversation with Pete - and our deep gratitude - for all that he has shared with us - goes with him.
2022-10-0132 minThe Awaken PodcastSeason2 #8 | Head vs. Heart, Shame And CaringIn Episode 8 of Season 2, Pete and Angus take a deep dive into the issues of 'Head Vs Heart'. What do we mean by that? Do we mean 'thought' Vs 'emotion'? Or do we mean something else? We explore if there might be a better way to look at things - and we share stories we have learned on the path that illuminates the true purpose of both. Spoiler alert; the head and heart have VERY different purposes and must work in tandem if we are to be effective, kind, and c...
2022-09-2436 minAlive And AlignedDesigning A Life Of Purpose with Tayler Schweigert of @lovelifepassportWhat does it really mean to “be different”? To create yourself? Tayler Schweigert is a serial entrepreneur, coach, and one half of the successful Travel & mindset Instagram account @lovelifepassport. Focused on the German market, Tayler & his partner Anika produce fun & inspirational content that shifts people’s mindsets & motivates them to live a life of purpose. And Tayler is not just a jack of all trades, he has definitely mastered a few as well: From multiple online coaching programs helping people start & build their online business; teaching...
2022-09-201h 20The Awaken PodcastSeason2 #7 | The One Thing I Wish I Had Known In My YouthIn Episode 7 of Season 2, Pete and Angus take a more intimate and personal direction. Pete opens up about 'the one thing he wished he had known when he was a youth'. Pete shares his early years - and he tells some powerful stories about how we can approach 'making choices' - without getting stressed out. The conversation moves to the topic of shame - before we consider the origin of the word 'caring'.
2022-09-1717 minThe Awaken PodcastSeason2 #6 | Do We Actually Have Free WillIn episode 6 of Season 2, Pete and Angus explore the topic of Free Will. What is it? Does it exist? Why should we care? All of these questions are answered. If you haven't asked yourself what free will is yet, then you may be surprised at what you discover; for example, are we making free choices in life, or are we simply making conditioned decisions? Are we actually living in the Matrix? Let's find out.
2022-09-1024 minThe Awaken PodcastSeason2 #5 | Suffering, Psychedelics And Dodgy ShamansIn episode 5 of Season 2, Pete and Angus explore what is meant by 'suffering' in a spiritual context. It's one of the topics that we have slightly different views on - so it made for a juicy conversation. Essentially, we explore to what degree suffering is necessary for an individual to wake up... and since we have different experiences, we have divergent views. Pete shares his personal journey to spirituality - via psychedelics - and gives a welcome reminder to all of us to be cautious when approaching unknown shamans!
2022-09-0323 minAlive And AlignedFinding Magic in Messiness wuth Aukje PeetersCan you overcome fear in order to serve at the deepest level? Aukje Peeters is an ex-teacher turned Life, Spirituality, & Business coach, She does women’s work in sensuality, relationships & healing. In this fun & explorative conversation, Pete & Aukje discuss the power of living in Bali, ‘Ecstatic dance’ as a metaphor for life & how women can lead in a more feminine way, They explore how to overcome common issues like self sabotage, people pleasing & self doubt, and bring some of the deeper shadows present in our lives int...
2022-07-051h 15Alive And AlignedThe Lion, The Deer & The iPhoneCould Breathwork change your life? In this episode, Pete shares his life-changing experience with Conscious Connected Breathwork. He goes into some fun analogies which describe our body’s wisdom in how we bring up, process & let go of unhealed emotions & traumas. By getting the mind out of the way & allowing this deep inner wisdom to come through, it allows us to close old programs to live our most full, authentic & embodied lives. Breathwork is a modality that allowed Pete to go back to some early memories, feel the experience in their entirety & release the “charge” that w...
2022-06-2135 minAlive And AlignedUnderstanding Your Body’s Wisdom with Pauline GoossensPauline Goossens is a Women’s Hormone Expert & the founder of OmCycle Yoga. She helps women balance their hormones naturally by understanding their cycles & supporting them with nutrition, mindset & movement. After growing up with a desire to help & support others, she began studying to become a doctor at University while simultaneously being put on birth control by doctors for over 10 years. As she faced her own severe health problems & uncovered some dark truths about the medical industry, she discovered the natural & cyclical nature of female hormones & how important it is for women to reconnect with th...
2022-06-071h 02Alive And AlignedSelf Doubt FMAre you tuning into alignment or fear? In this episode, Pete uses a fun analogy to describe the familiar & addictive thoughts that keep us held in old patterns & stories. He describes how we oscillate between alignment & self doubt. Know how we can go from one day being in our deepest truth to wondering if we’ll ever make anything work again? You will finish this episode with a new awareness of where your limited mental energy is going - and how to channel it towards bringing your mission to life. Pete en...
2022-05-3114 minAlive And AlignedBeing Unapologetically You w / Layla El KhadriLayla El Khadri is a feminine leadership mentor & musician. She supports women in creating powerful personal brands which carry their unique message. She is the founder of the Younique online program, which helps women step into their power & share their gifts with the world. Layla shares a similar vision as Pete - the desire to use music as a tool for transformation, to bypass the conditioning of our society and become a vehicle for change. In this episode, they explore what makes a powerful personal brand, the importance of taking off the masks & b...
2022-05-2554 minAlive And AlignedWho Am I To Start A Podcast?What if you let your Inner Critic speak aloud? We all know the “voices in our head” - the inner dialogue which shame & blame us while running our lives. In this episode, Pete explores this usually unseen part of the human experience. He decides to give his own “Inner critic” the mic and see what comes through…(Warning - Pete’s critic uses explicit language!) This exploration will help you better understand the voices in your own head & how they are secretly influencing your life Follow Pete on Instagram @itspetebyrne...
2022-05-1709 minAlive And AlignedDesigning Your Freedom Lifestyle w/Christa RomanoHow do I quit my job & travel the world? Christa Romano is a Digital nomad coach & the founder of Christa Bella Travels. A full-time traveller & digital nomad turned coach, she helps people break free from the matrix, work through their limiting beliefs & create a life of freedom by working online. In this conversation, Pete & Christa explore topics like being fully authentic, the joys of living in Bali, Christa’s 7-figure business goals & her transformative experience of working with a coach. Christa tells some compelling stories of her clients finding their dream jobs & things ge...
2022-05-101h 04Alive And AlignedOwn Your EdgesWhat makes YOU one-of-a-kind? In this solo episode, Pete uses creative & fun analogies to describe how our society tries to change us - taking our unique & quirky traits & repressing them down so we all become homogenous & generic copies of each other. He explores how we can reclaim those shamed & forgotten parts of ourselves so we can live more authentic lives. Pete closes this episode with a song about being your unapologetic self “Be Free” Follow Pete on Instagram @itspetebyrne Send Pete an email hello@petebyrnecoaching.com
2022-05-0420 minAlive And AlignedCreating From Infinite Possibility w/ Sarah BlackahWhat would you create if you could tap into your fullest potential? Sarah Blackah is a Feminine Leadership mentor who guides women to expand into new levels of wellness, wealth & freedom using intuition & frequencies. She has inspired 1000’s of women around the world to break free of the system & create authentic freedom lifestyles. In this episode, Pete & Sarah venture down the rabbit hole - exploring topics like tapping into your intuition in business, anchoring to higher frequencies & how to bring to life the vision that’s on your heart. Follow Sarah on I...
2022-04-261h 18Alive And AlignedThe Power Of Going ALL-IN!The Power of Going ALL-IN Has anyone ever told you to give up on your dreams? In this episode, Pete shares a collection of short stories from his life, describing four pivotal moments from his adolescence to modern day. From getting rejected by his school musical to being hired as a full-time singer; from losing his dream of living abroad to making Bali his home. These humorous & heartfelt accounts will show you a different side of Pete, while simultaneously inspiring you to go ALL-IN on creating your dream life! Fo...
2022-04-2427 minAlive And AlignedLiving Your Deepest Truth w/ Loa HelserWhat is the unique fingerprint of your soul? Loa Helser is a powerful speaker, space-holder, teacher & guide She has led over 1000 people to embody their truth in her online program “True Power”. She has had a no1 Podcast in Germany on personal development & has trained dozens of coaches to support others in living a fully authentic life. She is now a practiced Connected Breath work facilitator; the co-owner of Breath work Bali & co-creator of the Desa Lima community & breath work centre. In this interview, Pete & Loa dive into the importance of devo...
2022-04-2459 min
Narada Radio Company Audio DramaS2E1: MACBETH (Acts I-III) by William Shakespeare Orig. rel. 10-30-14, "MACBETH" is an adaptation of Shakespeare's classic tragedy by Pete Lutz. These are the first three acts only. Acts IV and V will follow next episode. Adapted, Directed and Produced by Pete Lutz. Starring the Narada Radio Company. All materials such as sound effects and incidental music in this production were sourced from the public domain. Certain passages of music by Kevin MacLeod of incompetech.com. CONGRATULATIONS to the cast of this episode, for their win in the 2015 Audio Verse Awards! Macbeth won for Best Fan/Adaptation Stand-Alone Production! MACBET...
2016-08-2857 min