Shows
The Claim GameThe Credentialing Game: Winning with Contract Clauses, Negotiations & Start DatesThis episode of The Claim Game marks a pivotal moment in the credentialing journey: the final initiation where you truly claim your network territory. Jeremy and Kathryn Zug guide you through the crucial stages of reviewing and finalizing a payer contract, helping you navigate the fine print that can make or break your practice's financial health. This is the stage where you transform a pending application into a legitimate partnership and confidently secure your "game piece" on the RCM board. Get full access to The Claim Game at jeremyzug.substack.com/subscribe
2025-08-2239 min
The Claim GameRolling the "Follow-up" DiceEPISODE SUMMARYIn this episode of The Claim Game, Jeremy and Kathryn Zug tackle the often-dreaded "credentialing black hole" – that period of frustrating silence after submitting your insurance applications. They equip you with a game-changing strategy to transform passive waiting into an active, strategic process. This episode zooms in on Stage 3 of the credentialing process: application follow-up. Learn how to set up a "mission log" to track every application, key information to record, and the optimal timing and essential questions for follow-ups to conquer uncertainty and prevent revenue-killing delays. Jeremy and Kathryn pull back the curtain on co...
2025-08-1526 min
The Claim GameEstablishing the Optimal FormationEPISODE SUMMARYJoin Jeremy and Kathryn Zug in this tactical episode of The Claim Game as they dive deep into the initial stages of the credentialing process: information gathering and application completion. This episode is packed with essential tools and strategies, moving beyond a general overview to provide clear, actionable steps for practice owners and administrators. Kathryn outlines precisely what practice and provider information to collect, how to organize it, and when to consolidate these crucial documents. You'll learn the importance of having supporting documentation, understanding CAQH, and meticulously tracking application statuses to avoid costly denials. Jeremy...
2025-08-0835 min
The Claim GameHow Your Game Partners Can Elevate Your GameEPISODE SUMMARYIn this special "Game Changers" episode of The Claim Game, Jeremy Zug sits down with Dan King, co-founder and in-house counsel at Fireside Strategic, to get a behind-the-scenes look at the evolving landscape of healthcare. Dan, a former M&A lawyer and executive coach, shares his unique journey and reveals how his "aha moment" led him to prioritize the human side of business in rapid growth.Discover Fireside Strategics' mission to acquire and grow outpatient private practices while treating providers "like gold," creating a virtuous circle of people and profit. Dan makes a...
2025-08-0146 min
The Claim GameSelecting Your Game PartnersEPISODE SUMMARYAre you selecting insurance payers based on hearsay, hoping that more volume automatically means more revenue? You're not alone! In this episode of The Claim Game, Jeremy and Kathryn Zug dive deep into the strategic art of payer selection, dispelling the myth that simply paneling with everyone will lead to a thriving practice. They break down how to align your insurance choices with your long-term practice vision, starting with defining your unique "insurance mix" and clarifying your practice goals.Discover three common and profitable approaches to insurance mix:* The Lean Plan...
2025-08-0153 min
The Claim GameInitiating the GameEPISODE SUMMARYWelcome back to The Claim Game! In this episode, Jeremy and Kathryn Zug zoom into the first critical "territory" on your Revenue Cycle Management (RCM) game board: Credentialing. This process is your entry point to accepting insurance, and understanding its nuances is key to your practice's success. The Zugs break down the decision between handling credentialing yourself (DIY) or outsourcing to a specialized service, exploring the pros and cons of each approach to help you choose the best path for your practice.They then guide you through the six stages of the credentialing...
2025-08-0135 min
The Claim GameIntroducing the Board LandscapeEPISODE SUMMARYIs your practice tired of wrestling with insurance denials, deciphering EOBs, and watching your revenue slip through the cracks? You are not alone! Welcome to The Claim Game, the podcast designed to cut through the confusion and provide you with the best practices for revenue cycle management (RCM) success. Join Jeremy and Kathryn Zug as they simplify the complex landscape of RCM, explaining it as a game with rules that can be played well or poorly. They introduce the six key "territories" on the RCM game board: Credentialing, Patient Registration, Eligibility and Benefits, Payment Posting...
2025-08-011h 00
The Claim GameThe Claim Game IntroductionIs your practice wrestling with insurance headaches? Welcome to The Claim Game, the podcast designed to cut through the confusion and provide best practices for revenue cycle management success. Join Jeremy and Kathryn Zug each week as they break down complex billing processes, share real-world solutions, and help you turn claim denials into deposits. It's time to win The Claim Game! Get full access to The Claim Game at jeremyzug.substack.com/subscribe
2025-07-1800 min
The Practice of Therapy PodcastJeremy Zug | Private Pay, Insurance, or Hybrid? Decide For Your Private Practice | TPOT 381What if the two most important questions in your practice— 'Is this financially viable?' and 'Am I doing the work I love?' — didn’t have to compete? In this eye-opening episode, Jeremy dives deep into the strategic crossroads every private practice owner faces, especially when considering whether to take insurance, stay private pay, or explore a hybrid model. He breaks down the real numbers, state-by-state reimbursement differences, and the often-overlooked red flags in insurance relationships—like sneaky non-quantitative treatment limitations and the true cost of claim denials. You’ll learn why Medicare Advantage's recent rate...
2025-05-1242 min
The Testing Psychologist PodcastTTP #48: Jeremy Zug – How to Bill Insurance for Testing ServicesWould you rather read the transcript? Click here. Jeremy Zug knows insurance billing. In my search for a biller who really understand psych testing, he and his wife Kathryn really stood out above all the others. Today he talks with us about the nuances of insurance billing for psych/neuropsych testing. Here are just a few things we discuss: Can you ... Read More
2018-03-1953 min
Dartmouth-Hitchcock Medical LecturesAllergic Contact Dermatitis: A Macro ViewMedical Grand Rounds with Kathryn A. Zug, MD
2014-09-0559 min