Shows
The DYOJO Podcast125 Do Insurance Companies Apologize?For episode 125 of The DYOJO Podcast we review recent video of the senate hearings lead by Josh Hawley (MS) which include sworn testimony from two policyholders with Allstate and State Farm who were affected by improper insurance claims handling for property damages. The extended video includes sworn testimony from two independent adjusters who worked for insurance carrier Allstate and third party adjusting firm Pilot. Senator Hawley has direct interaction with Mike Fiato who is the executive vice president and chief claims officer for Allstate Insurance Company. Video clips from: * Forbes Breaking News (2 hours) - https...
2025-05-1537 minThe DYOJO Podcast124 Construction Ethics, Shared Goals, and Building a Stronger FutureA few of the questions and topics we will discuss in this episode of The DYOJO Podcast include: * What is the Restoration Industry Association (RIA)? * Should contractors join the RIA? * Is the RIA doing a good job? Episode 124 of The DYOJO Podcast "Construction Ethics, Shared Goals, and a Stronger Future"0:00 More American 1:40 RIA 2025 Recap7:35 Contractor Code of Ethics 13:42 Restoration History 18:47 Is RIA Doing a Good Job? 23:33 Weaponizing Consumer Protection 30:22 Success Tips from Taylor RivasListen to The DYOJO Podcast on Spotify and watch on YouTube. Read The DYOJO Blog for more information and links to the stories we discuss in...
2025-05-0837 min
The DYOJO PodcastProtecting Your Construction CompanyThis podcast clip from Episode 119 revolves around the risks and challenges faced by construction companies, particularly in the aftermath of storms.
We discuss the importance of making informed decisions to avoid large financial losses and the pitfalls of not doing things correctly, both technically and politically.
We remind the audience of our prior series of episodes (starting with TDP 92) reviewing a case in Texas where a contractor sued a school district for non-payment after providing emergency services, highlighting the complexities and potential for bankruptcy. Our discussion also touches on...
2024-10-1707 min
The DYOJO Podcast115 Property Restoration and Insurance Claim Contractors ConventionIn this episode of The DYOJO Podcast we share tips for making the most of the Restoration Industry Association (RIA) annual convention and expo. This year it will be in Dallas, Texas, April 8 - 10, 2024. Watch and listen for several Passport Stops that will help you elevate your mindsets and habits as a contractor specializing with insurance claims and disaster recovery.
In Episode 115 of The DYOJO Podcast
0:00 Industry Issues & Drama
4:48 Passport #1
9:57 Passport #3
14:07 The DYOJO Audiobooks
16:37 Passport #4
19:12 Passport #5
20:57 Passport #6
23:34 Passport #8
26...
2024-03-1437 min
The DYOJO PodcastStructuring Your Business for Growth - TDP 22 Replay PLUSWe take a trip down memory lane with a REPLAY plus of Episode 22 of The DYOJO Podcast. We discussed growing your business without compromising your values with guest Lex Sisney, author of Organizational Physics and Designed to Scale.
In this BONUS Episode
0:00 Jon is traveling to Winter Break
4:12 Review of an old episode
8:51 Business structure vs. process
15:14 Organization design is not a democratic process
23:52 Creating change
THANK YOU SPONSORS:
Actionable Insights now has a Xactimate Profile similar to the Contrac...
2024-02-0125 min
The DYOJO PodcastRethinking Outdated Job DescriptionsWhen was the last time you reviewed and updated your job descriptions?
Do they reflect what you value as an organization?
Do they accurately reflect the roles and responsibilities of the position you are hiring for?
Do they map out a path to success for the recruit as well as the supervisor?
In this short clip from Episode 112 of The DYOJO Podcast, we encourage business owners and managers to review and rethink the standard job description. Achieve better outcomes...
2024-01-2506 minThe DYOJO PodcastFinding good construction hires from unique sourcesWe put the question back to you in the DYOJO Podcast audience - where have some of your best hires come from?
Some people hire from the franchise system thinking, "Well, if I'm in this franchise system, and they're in this franchise system, they could plug and play." Has this worked for you?
A lot of contractors try to hire someone who has worked for a competitor. Expecting that they have some experience that will set everyone on the right foot. What have your results been with re-hires?
2024-01-1807 min
The DYOJO Podcast109 Billions for Construction Rehabilitation from President Biden
Episode 109 of The DYOJO Podcast, we are talking about construction opportunities. Our main story centers around an October 16, 2023 announcement from the White House. This press release outlines new actions on home ownership including $16 billion dollars designated for housing and rehabilitation.
CONSTRUCTION STORIES:
President Biden proposed $16 billion for the Neighborhood Homes Tax Credit, which would result in more than 400,000 homes built or rehabilitated, creating a pathway for more families to buy a home and start building wealth.
The market is in flux right now, especially the housing market...
2023-11-0219 min
The DYOJO PodcastWhat are you, stupid?What is the opposite of stupid? An expert.
How then does one become a subject matter or construction industry expert?
In this brief video, a promo for Episode 94 of The DYOJO Podcast, "Bavarian" Bob Blochinger shares his thoughts on what it means to be an expert. Bob believes in a triangle of success, "Expert is somebody who knows what he's talking about through experience, training, and education." As a member of the infamous Moisture Mob, Bob reminds all industry professionals, "You cannot become an expert without all three."
2022-11-2403 min
The DYOJO PodcastBe there or be square - Winter Break January 2023 and THREE exclusive DYOJO eventsTune in to The DYOJO Podcast for some exciting news about THREE EXCLUSIVE EVENTS:
Check out TheDYOJO.com/blog for information and links:
1. Eventbrite Link for the LIVE recording of The DYOJO Podcast on Thursday, November 17, 2022 at 12pm PST - Guests include Pete Consigli, Bob Blochinger, IAQ Josh Winton
2. The DYOJO Watchdogs Neighborhood Cardigan Party on Monday evening, January 23, 2023 in Naples, Florida - an opportunity to meet some of the historic figures who have built up the property restoration and the building science industries.
...
2022-11-1006 min
The DYOJO PodcastEp 93 Contractors behaving badly? RJC vs. AISD part 2The DYOJO Podcast introduced a series of episodes covering the lawsuit between Robert Jordan (RJ) Construction and the Arlington Independent School District (AISD). According to RJC they brought suit for underpayment of a 2021 emergency response at Sam Houston High School in Arlington, Texas following the aftermath of Winter Storm Uri. We are diving into the court documents and internet content to draw out the lessons contractors can learn from this unfortunate experience.
In episode 92, the DYOJO team and guests introduced the preceding events and the outline of the case currently being litigated in the court...
2022-11-0324 min
The DYOJO PodcastHow Much Drying Equipment? An Intro To Lloyd WeaverProperty restoration historian and watchdog, Pete Consigli, writes, "Lloyd [Weaver] introduced the first specialty designed Porta Dryer for on-location wet carpet drying. While that might not seem like much in today's sophisticated world, 35 years ago (written in 2007) Lloyd's methodology challenged the rug cleaning establishment and its in-plant wet carpet service." Lloyd Weaver is an icon of the water damage restoration industry, he is the man behind many of the core inventions of the modern age of property restoration as well as an early educator who trained many other industry contributors; as well as butted heads with a few others.
2022-08-1114 min
The DYOJO PodcastEp 87 I Put Microban On EverythingIndustry icon and property restoration founding father Cliff Zlotnik can be heard weekly on the O.G.'s of industry podcasting, IAQ Radio. Among his many contributions to the professional practice of water and fire damage remediation, Cliff developed an anti-microbial product that was ubiquitous in the industry. There was a time when you would be hard pressed to find a carpet cleaning extraction van or water damage emergency response vehicle that didn't have at least one gallon of Microban on the shelf (or rattling around in the cabin). For this week's episodes of The DYOJO Podcast (#87) Cliff shares...
2022-08-0448 min
The DYOJO PodcastThe DYOJO Insurance Claims StandardThe DYOJO Insurance Claims Standard is a guiding principle that will assist owners, managers, and aspiring professionals to train their mindset and habits for success in the property restoration industry.
"Restore the property to resemble pre-loss conditions, with materials of like kind and quality; no more and no less."
The content of this audio is adapted from Chapter 1 of Jon Isaacson's latest best-selling book, How To Suck Less At Estimating: Habits For Better Project Outcomes. The same content will SOON be released as a training course through the Restoration Te...
2022-07-2113 min
The DYOJO PodcastEp. 86 Pain Points & Profitability: New Client IntakePain Points & Profitability: New Client Intake
What is one item that most property restoration owners and managers will agree is an issue in their business? Within the Top 5 pain points for restoration contractors will be some aspect of documentation.
The Key To Getting Paid
Anyone who has been working with water and fire damage mitigation or renovation for more than six months knows that documentation is the key to getting paid in this industry. Owners and managers regularly express that the pain of poor documentation is consistent, if not unbearable, in their businesses.
2022-07-1428 min
The DYOJO PodcastEp. 85 Project Management ResourcesProject Management Resources with guest Purdue Professor Dr. Randy Rapp.
On The DYOJO Podcast, Episode 85 we discuss elements of property restoration history and development of resources such as the Restoration Industry Association (RIA) Body of Knowledge.
Pop-ups and shout-outs from restoration past and present include:
Cliff Zlotnik
Pete Consigli
Bob Bonwell (RIP)
LA House at LSU
Paul LaGrange
Claudette Hanks Reichel
AEML Winter Break
Josh Zolin
John Pletcher
Martin "Marty" L. King...
2022-06-3039 min
The DYOJO PodcastEp 84 Developing Your Leadership SkillsDeveloping Your Leadership Skills
The DYOJO Podcast
Season 3, Episode 84
Are you an aspiring professional looking to grow your career?
Are you a new manager looking for some direction in your roles and responsibilities?
Are you an owner or general manager looking for some fresh perspectives on helping your team develop their leadership skills?
This episode is for you. We will discuss many of the mindsets and habits that will help you lay a strong foundation for career growth and help you navigate the open seas of leadership develo...
2022-06-0953 min
The DYOJO PodcastEp. 83 Asbestos and Mold Testing for Home RepairsThe DYOJO Podcast
Asbestos and Mold Testing for Home Repairs
Season 3, Episode 83
To start off we discuss the TWO THINGS your company needs, no matter how big or small, to be successful 1) Happy Customers and 2) Profitable Projects.
Resource - thedyojo.com/chart
We discuss the importance of identifying and mitigating hazards during water and fire damage restoration projects. There are broad rules such as those in the OSHA General Duty Clause, "The General Duty Clause from the OSHA Act of 1970 requir...
2022-05-2656 min
The DYOJO PodcastEp 82 The Power & Practice of QuestionsThe DYOJO Podcast
The Power & Practice of Questions
Season 3, Episode 82
Contractors who specialize in navigating insurance claims, know that the process can be contentious. In this episode, we discuss mindsets and habits that can assist you in achieving better project outcomes.
According to Merian-Webster, to negotiate means to, “Obtain or bring about by discussion.”
Business is a negotiation. If you take the carrier out of the equation, you are often negotiating with your clients. Part of a successful negotiation is clearly defining the scope and expectati...
2022-05-051h 03
The DYOJO PodcastEp 81 Leveling Up As An IndustryThe DYOJO Podcast
Leveling Up As An Industry
Season 3, Episode 81
This episode provides you with some behind-the-scenes and recap items from the 76th Annual Restoration Industry Association (RIA) Convention and Expo 2022. A few items of note include:
New membership pricing for RIA
Ongoing discussions with Xactware (Verisk) and Symbility (Core Logic)
Advocacy and position papers from the AGA - including discussion on overhead and profit (O&P) and supervisory labor
Efforts to build towards lobbying at the state and federal level
Regional Focus Groups (RFG)
Our discussion includes shoutouts and/or appearances by...
2022-04-2158 min
The DYOJO PodcastEp 80 Common Estimating ShortfallsThe DYOJO Podcast
Common Estimating Shortfalls
Season 3, Episode 80
Lisa Lavender, Restoration Technical Institute (RTI) reached out to me about developing a course around the principles in my first book, Be Intentional: Estimating. While this book centers around the mindset and habits for insurance claims estimating success, the course will dig deeper into the technical aspects. The working title for the book and the course is How To Not Suck At Estimating: Habits For Better Project Outcomes. Module/chapters will include Developing The Agreed Upon Scope, The Claims Standard, A Good Sket...
2022-04-0852 min
The DYOJO PodcastEP 77 Insurance Claims Pricing Games, Resources for Contractors and ConsumersContractors and consumers are tired of the Squid Games that insurance carriers play when they make up their own arbitrary rules for estimating and releasing funds for work performed.
In this episode of The DYOJO Podcast we will addresss some of these pricing games, including the use of New Construction Pricelists being applied to restoration and remodeling projects.
Restoration industry peers Tony Yost (St. Paul, MN), David Dickerson (San Francisco, CA), Ben Justesen (Moses Lake, WA), and many others will join us to discuss this issue and some new reso...
2022-02-2455 min
The DYOJO PodcastEp 76 Behind the Scenes of THE Florida Mold ConferenceThe DYOJO Podcast
Season 3, Episode 76
Behind the Scenes of THE Florida Mold Conference
Guests: MANY
If you feel like you missed out on this year's AEML Laboratories Winter Break 2022 - THE Florida Mold Conference, YOU'RE RIGHT. Guest speakers, vendors, and professionals from around the world came together to discuss The Four M's
Moisture
Materials
Mold
Methodologies
While we won't give away everything, we will recap the event and share some of the things that we learned. Mark your calendars for January 2024, as you won't want to miss it A...
2022-02-1757 min
The DYOJO PodcastEp 75 Training Others In Xactimate with Joyce Gabriel (XM8 File 006)The Xactimate Sessions from The DYOJO Podcast
File 006: Training Others In Xactimate
Season 3, Episode 75
Guest: Joyce Gabriel, General Manager (Tacoma, WA)
We resume our series, The Xactimate Sessions. We are discussing the mindset and habits that have helped your peers in the insurance claims industry to elevate their scoping, estimating, and project management game. File 006 introduces the audience to Joyce Gabriel, a talented general manager for a full-service restoration company based in Tacoma, WA. Listeners will remember when Joyce joined us for podcast episode 52 to discuss some of the...
2022-01-2049 min
The DYOJO PodcastIntro for TDP 75 on Training others to utilize Xactimate (XM8 Sessions File 006)We resume our series, The Xactimate Sessions. File 006 with Joyce Gabriel (Tacoma, WA) addresses the mindset and habits for connecting with and training your team members.
The DYOJO Podcast, Episode 75 includes these guests:
Main guest - Joyce Gabriel, General Manager (Tacoma, WA)
Raymond Tittmann, TittmannWeix
Ben Justesen, Enlightened Restoration Solutions (ERS)
Mathew Allen, AdjusterTV
Christopher Stanley, IA Path
Ed Cross, The Restoration Laywer
Gordy Powell, Georgia Clean
Eric Sprague, Morning Tech Meeting
Larry Wilberton, Blue Collar Nation Podcast
Gerrett Stier, GMS Podcast
Pete Consigli, The Global Restoration Watchdog
SPONSORS:
Restoratio...
2022-01-1701 min
The DYOJO PodcastEp. 74 Insurance appraisals (part 1) with Roger Howson and othersThe DYOJO Podcast
Insurance Appraisals for Property Claims (Part 1)
Guest: Roger Howson, Claims Dispute Resolution (Seattle, WA)
Season 3, Episode 74
The first part of a multi-part discussion on the topic of insurance appraisals for property damage repairs and restoration. This is an ensemble discussion, with guests from various ends of the spectrum when it comes to assisting home and business owners with property damage claims.
Guests include:
* Main guest - Roger Howson, Claims Dispute Resolution (Seattle, WA)
* Ben Justesen, Just Right Cleaning & Construction
* David Princeton, Advocate Claim Service
* Sean...
2022-01-1349 min
The DYOJO PodcastEp 73 Using Mechanics Liens to Secure Payment as a ContractorThe DYOJO Podcast
Using Mechanics Liens to Secure Payment as a Contractor
The DYOJO Podcast Season 3, Episode 73
Guest: Ben Cushman, Deschutes Law Group (Olympia, WA)
Liens are an important resource to aide the contractor in securing payment for the work that they perform. Unfortunately, many general and restoration contractors have expressed some reservations regarding using or enforcing Mechanics Liens. As contracts lawyer Ben Cushman, shares in this video, "Liens are the best security a contractor has for non-payment, and it provides all kinds of strong remedies."
2021-12-3016 min
The DYOJO PodcastEp. 72 Millennials + Workplace Culture + Guest Host Pete ConsigliThe DYOJO Podcast
Millennials + Workplace Culture + Guest Host
The DYOJO Podcast Season 3, Episode 72
Guest: Samantha and Mimi from AEML Laboratories (Pompano Beach, FL)
We shot some on-location footage at AEML Laboratories in beautiful South Beach, Florida. Pete "The Global Restoration Watchdog" Consigli and I were on a planned road trip following the 2021 Restoration Industry Association Convention. We planned to meet up with AEML founder Ron Mazur to tour the facilities and get a sneak peek for Winter Break 2022 - The Florida Mold Conference.
As we met...
2021-12-0933 min
The DYOJO PodcastEp. 71 Improving as an Xactimate estimator with Ben Justesen XM8 File 005The Xactimate Sessions
from The DYOJO Podcast
File 005 - Improving as an Xactimate estimator
The DYOJO Podcast Season 3, Episode 71
Guest: Ben Justesen, Enlightened Restoration Solutions (ERS) and Just Right Cleaning and Construction (JRCC)
Ben Justesen runs a multi-office property restoration company, Just Right Cleaning and Construction (JRCC) based out of Moses Lake, Washington. Like many water and fire damage estimators, he was frustrated with getting his estimates rejected and struggling to make a profit on projects. Ben spent years developing the process that he now teaches through...
2021-11-0429 min
The DYOJO PodcastThis Thursday Ben Justesen joins us for TDP 71 to discuss becoming a better insurance claims Xactimate estimator (Clip)This is a clip from The DYOJO Podcast Episode 71 with guest Ben Justesen who discusses tips for improving as a Xactimate estimator.
This is File 005 for our series The Xactimate Sessions.
The full episode will premier Thursday, November 4, 2021 at 9am PST on YouTube, Spotify, Apple podcast, and elsewhere.
ANNOUNCEMENT: Book #3 from Jon Isaacson, The Intentional Restorer, So, You Want To Be A Project Manager? Is NOW available for Kindle Pre-Order, it will be published 11/11/2021 - thedyojo.com/book3
Are YOU a professional in the skilled trades who want to advance your career through...
2021-11-0100 min
The DYOJO PodcastEp. 66 Learning to XM8 with all the resources from Xactimate - The XM8 Sessions File 002This week, on The Xactimate Sessions from The DYOJO Podcast, we sit down to discuss Xactimate with Xactimate. Brian Austin is the director of instructional design at Verisk, Xactware division. Verisk is the parent company that owns Xactware which produces Xactimate. So, if you could ask Xactimate one question, what would it be? We asked Brian several questions and he said that Xactware has worked diligently to build feedback into their systems. Xactimate wants to hear from the everyday restoration contractor and all of its users.
SPONSOR: The DYOJO Podcast is sponsored by Advocate Claim Service (ACS), "W...
2021-10-3136 min
The DYOJO PodcastEp. 69 Efficient and consistent Xactimate reviews with Chris Tilkov XM8 File 004The Xactimate Sessions
from The DYOJO Podcast
File 004 - Efficient and consistent Xactimate reviews
The DYOJO Podcast Season 3, Episode 69
Guest: Chris Tilkov, Ask AiME
How do we scale our ability to create constantly high-performing Xactimate estimates? Chris Tilkov joins us on The DYOJO Podcast to share his experiences working his way from the ground up as a restoration technician, to estimator, and then to team leader training and reviewing estimates for multiple estimators in a large organization. Chris talks about the challenge of scaling your efforts to consi...
2021-09-0236 min
The DYOJO PodcastEp. 68 Fake it until you Xactimate it - The XM8 Sessions File 003The Xactimate Sessions
from The DYOJO Podcast
File 003 - Fake it until you Xactimate it
The DYOJO Podcast Season 3, Episode 68
Guest: Nick Sharp, Consulting Specialist at Reets Drying Academy
If you can't estimate, you become a trainer. Right? Nick Sharp joins us on The DYOJO Podcast to share his experiences from cleaning carpets to learning to fake it until he made it as a reconstruction estimator. Nick shares how his positive mindset and consistent work ethic helped him to progress in his property restoration career. As Nick says...
2021-08-1945 min
The DYOJO PodcastEp. 67 Restoration Podcastalypse Megazord Blue Collar Nation + GMS + The DYOJOWe are doing something different for The DYOJO Podcast Episode 67. This week, Eric "The Tech Whisperer" Sprague and Larry "Pineapple Man" Wilberton, invited Gerrett Stier of GMS Podcast and myself to join them for what they called The Podcast Summit of Blue Collar Nation (BCN).
Blue Collar Nation Podcast + GMS Podcast + The DYOJO Podcast = Restoration Podcastalypse Megazord 2021.
Eric, Larry, and Gerrett were onsite in Charleston, South Carolina for The Experience, where GMS Podcast unveiled their mobile podcasting booth. You can listen to the results of these escapades on Blue Collar Nation Podcast and GMS Podcast. We...
2021-08-0540 min
The DYOJO PodcastWhat is this SOCKTember 2021 non-sense I keep hearing about?Last year, in the middle of the shutdowns, we hatched a crazy idea to bring our friends, peers, and clients together to have some fun while doing some good in our local communities. The DYOJO Podcast launched SOCKTember as a competitive NEW sock-raising challenge. This year competitive NEW sock-raising teams are assembling to challenge each other for the title of 2021 SOCKTember Champion and hoist the trophy at the end of the season.
SOCKTember is a great event for:
Escalating client outreach
Elevating employee engagement
Expanding community partnerships
When is the SOCKTember NEW So...
2021-08-0304 min
The DYOJO PodcastHow to go toe-to-toe with a contractor and win every time during insurance claims negotiationsJon Isaacson, The Intentional Restorer, was invited to present a breakout session for the 2021 IA Path Virtual Job Fair.
What is the IA Path Adjuster Job Fair?
The IA Path Adjuster Job Fair is an online platform for adjusters and companies looking for adjusters to find each other. This is adjuster-specific networking designed for insurance adjusters and those looking to recruit and hire insurance adjusters.
https://virtual.adjusterjobfair.com
This is a twice-annual event. Dates for the two upcoming events are,
* January 10th-12th 2022
* July [TBD] 2022
This...
2021-08-0247 min
The DYOJO PodcastEp. 65 The Xactimate Sessions - File 001 - Learning Xactimate from scratch with Greg PowerNEW SEASON + NEW SERIES
The Xactimate Sessions from The DYOJO Podcast
File 001 - Learning Xactimate from scratch with Greg Power
The DYOJO Podcast Season 3, Episode 65
Greg Power is a project manager/estimator based in Tacoma, WA who learned Xactimate rapidly with no prior industry experience. He initially started writing estimates for property managers responding to damages in apartment complexes and then was soon inundated with a high volume of program work (third party administrator or TPA) for insurance claims. Greg will share some insights on how he approached learning Xacitmate which will...
2021-07-2233 min
The DYOJO PodcastThe Xactimate Sessions, a new audio/video series from The DYOJO Podcast
Building from the success and reception for Benchmarks of Growth six-part series which The DYOJO Podcast produced earlier this year, the team will be releasing these multi-part sessions weekly over the next few months. Viewers and listeners will receive a great deal of value from the mindset and habits that have helped our guests as well as some deals from the participating vendors and sponsors of the show. Listeners are encouraged to leave comments and/or questions on any of the social media platforms including Youtube, LinkedIn, Facebook, and Instagram so that the discussion can evolve in relationship to...
2021-07-1903 min
The DYOJO PodcastEp. 64 Building and hiring for the restoration company that you want to be with Andrew Golkin (BOG 6 of 6)Benchmarks of Growth - Part 6 of 6
The DYOJO Podcast, Episode 64
Guest: Andrew Golkin, President Paul Davis (Manassas, VA)
Released on audio and video Thursday, June 10, 2021
SPONSOR
The DYOJO Podcast is sponsored by Advocate Claim Service (ACS), "Where you can find solutions to claims that are causing you anxiety." David Princeton and his team are ready to help you navigate doubtful and disputed insurance claims.
Andrew Golkin shares his experience entering the industry, helping his family start an emergency services division from the ground up for thei...
2021-06-1044 min
The DYOJO PodcastEp. 63 The intention to be resourceful and helpful as a leader and a team with O.P. Almaraz (BOG 5 of 6)Benchmarks of Growth - Part 5 of 6
The DYOJO Podcast, Episode 63
Guest: O.P. Almaraz, Allied Restoration (West Covina, CA)
Released on audio and video Thursday, June 3, 2021 at 9am PST
SPONSOR
The DYOJO Podcast is sponsored by Advocate Claim Service (ACS), "Where you can find solutions to claims that are causing you anxiety." David Princeton and his team are ready to help you navigate doubtful and disputed insurance claims -
O.P. Almaraz worked for some of the biggest names in the property...
2021-06-0347 minThe DYOJO PodcastEp. 62 The importance of a value driven administrative team with Whitney Wiseman (BOG 4 of 6)Benchmarks of Growth - Part 4 of 6
The DYOJO Podcast, Episode 62
Guest: Whitney Wiseman, Restore Force and NORRP (Jupiter, FL)
SPONSOR
The DYOJO Podcast is sponsored by Advocate Claim Service (ACS), "Where you can find solutions to claims that are causing you anxiety." David Princeton and his team are ready to help you navigate doubtful and disputed insurance claims.
Whitney Wiseman started his company during 2008. Most of you business owners and entrepreneurs know this was a tough time to start a business.
H...
2021-05-2742 minThe DYOJO PodcastEp. 61 Building a career, growing as a leader, and elevating the skilled trades with Josh ZolinThe DYOJO Podcast LIVE
Episode 61 - Building a career, growing as a leader, and elevating the skilled trades
Recorded LIVE Thursday, May 20, 2021 at 9am PST
The DYOJO Podcast is THE podcast for intentional restorers, helping you shorten your dang learning curve for personal and professional development. Catch us every Thursday on YouTube
SPONSOR
The DYOJO Podcast is sponsored by Advocate Claim Service (ACS), "Where you can find solutions to claims that are causing you anxiety." David Princeton and his team are ready to help you navi...
2021-05-201h 05
The DYOJO PodcastSSC 018 Surprise and delight your team members with Josh DunnSouth Sound Connection (SSC) LIVE 018
Season 2 "Made in the South Sound"
Recorded LIVE - Tuesday, May 4, 2021 at 9am PST
SSC LIVE is brought to you by The DYOJO Podcast and All American Restoration Services (Tacoma, WA).
We opened with a reading from Be Intentional: Culture, How the Small Things Enhance or Undermine Your Culture, co-authored by Jon Isaacson.
John Stearns was nice enough to include The DYOJO and AARES in an article published Feb 9, 2021 "Maintaining Workplace Culture" in South Sound Business Magazine.
GUEST
Josh Dun...
2021-05-0520 minThe DYOJO PodcastEp. 59 Becoming an employer of choice with Tammy Birklid (BOG 3 of 6)Benchmarks of Growth - Part 3 of 6
The DYOJO Podcast, Episode 59
Guest:
Tammy Birklid, Merit Construction (Tacoma, WA)
SPONSOR
The DYOJO Podcast is sponsored by Enlightened Restoration Solutions (ERS). Ben Justesen and his team have put together a dynamic live class which reviews real world estimates and elevates your ability to master the methodology of Xactware. Including how to determine your own labor rates, create your own price list, and navigate pricing feedback.
Tammy shares insights into her process of growin...
2021-04-2937 min
The DYOJO PodcastSSC 017 Developing local partnerships and win-win business relationships with Paul T. LongSouth Sound Connection (SSC) LIVE 017
Season 2 "Made in the South Sound"
Recorded LIVE - Tuesday, April 27, 2021 at 9am PST
SSC LIVE is brought to you by The DYOJO Podcast and All American Restoration Services (Tacoma, WA).
Recap of our discussion with Nancy Giacolone, "Recipe of Success" with employee retention through creative benefits and having "The Courage to Change" (SSC LIVE 016).
Local treasure, Tammy Birklid (Merit Construction) will be our guest for The DYOJO Podcast. She presents her thoughts on becoming an emp...
2021-04-2721 minThe DYOJO PodcastEp. 57 I'm gonna tell you where I suck at business - Benchmarks of Growth with Gordy PowellBenchmarks of Growth - Part 2 of 6
The DYOJO Podcast, Episode 57
Guest: Gordy Powell, Georgia Clean (Atlanta, GA)
SPONSOR
The DYOJO Podcast is sponsored by Enlightened Restoration Solutions (ERS). Ben Justesen and his team have put together a dynamic live class which reviews real world estimates and elevates your ability to master the methodology of Xactware. Including how to determine your own labor rates, create your own price list, and navigate pricing feedback.
At the beginning of 2020 I set out to interview a broad swath of...
2021-04-1529 min
The DYOJO PodcastEp. 54 - Part 2 AOB and standards of care wrap up with Pete Consigli "The Restoration Watchdog"Pete Consigli, The Restoration Watchdog, joins us for Part 2 of our BIRTHDAY BASH Discussion for The DYOJO Podcast Episode 54
Please refer to the notes from our prior episode to understand more of the story and sequence of event that led to this industry icon joining us for the one year anniversary of The DYOJO Podcast. Pete is known by many for his role as "The Restoration Industry Watchdog" in multiple capacities including his frequent appearances on IAQ Radio for their "roundup" session. With every attempt to honor the sequence of their show, Pete agreed t...
2021-04-051h 33The DYOJO PodcastEp. 55 More is not always more when it comes to growth - Benchmarks of Growth with Lisa LavenderBenchmarks of Growth - Part 1 of 6
The DYOJO Podcast, Episode 55
Guest: Lisa Lavender, Berks Fire Water Restorations (Reading, PA)
At the beginning of 2020 I set out to interview a broad swath of people in a position of leadership to compile their insights on various benchmarks of growth. Our motto for The DYOJO Podcast is, “Helping you shorten your DANG learning curve,” and the best way to achieve this is to learn from the trials and errors of your fellow entrepreneurs. Lisa is the perfect person to kick of the discussion for this series as she has buil...
2021-04-0131 min
The DYOJO PodcastEp. 54 - We discuss Assignment of Benefits (AOB) with Ed Cross and Pete Consigli (Part 1)MYSTERY GUEST revealed
Part 1 of our BIRTHDAY BASH discussion for The DYOJO Podcast Episode 54
It's a fun churning of events that have coalesced over the last year leading up to the birthday bash for the one year anniversary of The DYOJO Podcast. The first of these elements was an interview with Ed Cross, then the inaugural chair for the recently formed Advocacy and Government Affairs (AGA) committee of the Restoration Industry Association (RIA). The Restoration Lawyer graciously agreed to a discussion that would be the core content for an article that would be released as the...
2021-03-291h 28The DYOJO PodcastEp 53. Personal and professional financial strategies to CAPitalize on your goalsPro vs. Joe 011 LIVE, the podcast within The DYOJO Podcast - recorded Saturday, March 13, 2021.
Hosted by Jon Isaacson "The Pro" and Bryan Close "The Joe", the dynamic duo discusses the ups and downs of transitioning your company into property insurance damage repairs. These discussion are both casual, often conducted while the hosts enjoy a nice cigar, whiskey and/or a local craft brew; as well as deeper dives into topics with guests who are subject matter experts. If you are considering starting a water or fire damage restoration company, you will find a lot of value in t...
2021-03-181h 13
The DYOJO PodcastEp. 52 Mergers and acquisitions in property restoration with Mark SpringerThe DYOJO Podcast LIVE Episode 52 from Thursday, March 11, 2021 at 9am PST
The DYOJO Podcast is sponsored by iRestore Restoration Management Software - Powering Your Vision, Values, and Leadership. It's time to calm the chaos, get your team organized, and focus on your efforts for growing your business. iRestore offers all Job Management, Relationship Management (CRM), Equipment Management, Vehicle Management, Human Resources, and Scheduling all in one portal.
GUEST 1:
Joyce Gabriel, Senior Project Manager (Puyallup, WA)
Joyce discusses the two books from The DYOJO as well as some great perspective on learning how to...
2021-03-151h 20The DYOJO PodcastEp. 51 Can old dogs (like you) learn new tricks with David OlsonThe DYOJO Podcast LIVE Episode 51 with David Olson - Can old dogs (like you) learn new tricks?
The DYOJO Podcast is sponsored by Be Intentional: Estimating, written by Jon Isaacson, The Intentional Restorer, to help teams develop the right mindset and habits for documenting, estimating, and producing consistent outcomes for insurance claims projects. Available in Kindle and paperback
OPEN
Ryan Strickland, Franchise Owner, Fayetville, North Carolina
Cooking gators and celebrating your crew
GUEST
David Olson, General Manager, Seattle, Washing...
2021-03-081h 06The DYOJO PodcastEp. 50 Is soft skills training worth the time and investment with Larry Wilberton & Eric SpragueThe DYOJO Podcast was recorded LIVE Episode 50
The DYOJO Podcast is sponsored by Be Intentional: Culture, written by a collaboration of talented authors from various service based industries. This book discusses real world examples of how the small things either enhance or undermine your efforts to develop a thriving workplace culture. Available in Kindle and paperback - thedyojo.com/book2
OPEN:
Robert More - Mitigation Manager/Estimator in Boonsboro, MD
Mr. More is a newly awarded IICRC triple master for water, fire, and textile cleaning discusses the process of pu...
2021-03-011h 01The DYOJO PodcastIs the RIA a Good Ol' Boys Club & Ken Larsen's $1000 water damage bookWater damage restoration industry specialist and author Ken Larsen joins The DYOJO Podcast to discuss two questions:
Is the Restoration Industry Association (RIA) a "Good Ol' Boys" club, or is that even a negative thing?
Is Ken Larsen's book, Leadership in Restorative Drying, really worth $1000?
If you would like to hear more, listen to the whole interview with Ken Larsen of www.drystandard.org on The DYOJO Podcast Episode 46 - available as a video on YouTube.com/thedyojo or as audio via Apple and Spotify podcasting platforms.
The DYOJO Podcast
Weekly podcast of The DYOJ...
2021-02-2219 minThe DYOJO PodcastEp. 49 Creating a purpose that is greater than a paycheck with Al ErismanThe DYOJO Podcast LIVE Episode 49
The DYOJO Podcast is sponsored by Be Intentional: Culture, written by a collaboration of talented authors from various service based industries. This book discusses real world examples of how the small things either enhance or undermine your efforts to develop a thriving workplace culture. Available in Kindle and paperback - thedyojo.com/book2
OPEN: Randy Carley, Ridgefield, WA
Growing your career in property restoration
GUEST 1: Al Erisman
Author The ServiceMaster Story
Co Chairman, Theology of Work
Project Executive in Resid...
2021-02-151h 01The DYOJO PodcastEp. 47 The founder of Dri Eaz discusses life before, during, and after property restorationThe term “Founding Father” comes from the March 2007 cover of Cleaning & Restoration Magazine. Pete Consigli wrote an article titled The Four Faces on Mount Restoration wherein he said this about Claude’s entrance into the carpet cleaning profession,
“In the mid to late 1970s, Claude was a struggling young father and carpet cleaner with two little mouths to feed. With only $35 dollars in the bank, he moved his family to Skagit County, Wash., about 60 miles north of Seattle. He had no choice but to get out and knock on some doors; he needed money and he got it by clea...
2021-01-281h 35
The DYOJO PodcastEp. 46 Be a Healthy Skeptic with Ken LarsenThe DYOJO Podcast LIVE w/ Ken Larsen CR WLS FLS CLS CMP CSDS (Episode 46)
This was recorded LIVE on Thursday, January 14, 2021 at 830am PST.
The DYOJO Podcast will be switching to a LIVE format, with episodes releasing Thursdays at 9am PST - www.youtube.com/thedyojo - also broadcast to Jon's LinkedIn and Facebook.
This show is sponsored by the NEW BOOK from Jon Isaacson and a collaboration of talented authors - Be Intentional: Culture - AVAILABLE NOW in Kindle and paperback through Amazon - www.thedyojo.com/book2
Ken states his...
2021-01-211h 12
The DYOJO PodcastEp. 44 Pairing an innovator and an integrator in property restoration with Kevin HusseyKevin Hussey, CEO & President of United Fire and Water Damage (Baton Rouge, Louisiana), joins The DYOJO Podcast to discuss:
His journey from carpet cleaning in Colorado to helping Blockbuster video recover from Hurricane Katrina
Meeting a “nice Southern girl” and making roots in Lousiana
Joining the DKI network
The challenges and advantages of hiring an “integrator” when you are an “innovator” (terminology from Gino Wickman’s book Traction: Get A Grip On Your Business)
The alternatives to being a “program” or “preferred” vendor for insurance companies
Creative ideas for generating work as an “independent” contractor working with plumbers, realtors, adjusters and mo...
2021-01-1456 minThe DYOJO PodcastRestoration Reading List 2021Books by property restoration professionals for insurance claims professionals, The DYOJO suggested reading list 2021:
The 24HR Tech by Andrew McCabe - Step By Step Manual To Increase Mitigation Profits And Reduce Training Time To Just ONE DAY!
Get Out of the Truck by Idan Shpizear - Build The Business You Always Dreamed About
Unqualified Success by Rachel Stewart - Bridging The Gap Between Where You Are Now And Where You Want To Be To Achieve Massive Success
Independent Adjuster's Playbook by Chris Stanley - Step By Step Guide & Roadmap To Becoming A Successful Independent Adjuster
2021-01-1113 min
The DYOJO PodcastEmployee Development is Key to RetentionCompanies that invest in their employees (inputs) will find that they can increase their profits (outputs) by producing team members that are more engaged and less likely to leave (retention). The common adage goes something like this,
Manager 1 asks, “What happens if we invest in training and developing our employees and they leave?”
Manager 2 responds, “What happens if we don’t and they stay?”
Rather than look at the negative examples in your experiences as a person in a position of leadership, as those of your peers, focus on the success stories and build your...
2021-01-0709 min
The DYOJO PodcastEp. 43 Communicating and connecting opportunities for growth to candidates with Alex BlagojevicI originally reached out to Alex Blagojevic regarding a post from LinkedIn on the importance of technology in the property claims assessment process, "I’ll be on site conducting a 360 degree scan of a water damaged unit. With my site scope and virtual scan, a control estimate will be conducted by our Xactimate team within a matter of days. It’s truly incredible what our new technology can capture in one quick site visit." We were putting together a multi-member panel for a discussion about Docusketch which turned into Episode 40 of The DYOJO Podcast.
As an independent comm...
2020-12-2157 min
The DYOJO PodcastEp. 40 - The Docusketchers with Chris Phillipsen, Alex Blagojevic, Kevin Hussey and Jeff TurnerAn operations manager, Canadian commercial adjuster, CEO and chief strategy officer walk into a podcast...Chris Phillipsen, Alex Blagojevic, Kevin Hussey and Jeff Turner join The DYOJO Podcast to discuss their experiences with Docusketch.
Before the hate mail starts rolling in, please understand that in my mind I thought of the multi-member podcast panel before I heard Gerrett Stier's GMS Podcast Episode 44 titled The New Guys. Gerrett did an awesome job of discussing the challenges of starting a restoration business with four owners with less than 3 years of experience. I highly recommend listening to this episode with:
2020-12-071h 24
The DYOJO PodcastEp. 39 Thriving not just surviving with Shannon Tymosko of Kickass CareersShannon Tymosko, aka Lady Voltz, electrical apprentice and ambassador for Kickass Careers, joins The DYOJO Podcast to discuss empowering yourself and your team to thrive not just survive.
Shannon went to college, earned her degree and worked for 10 years, eventually promoting to management but wasn't thriving personally or financially. A friend invited her to assist with a kitchen remodel and she got the bug for the skilled trades. Even after she pursued her first courses in the trades she met obstacles to employment until arriving in the electrical apprenticeship at the YWCA.
Topics for The D...
2020-11-231h 29
The DYOJO PodcastEp. 38 I'll Show You How To Do It with Chris StanleyChris Stanley, prolific writer and founder of IA Path, joins The DYOJO Podcast to discuss claims from "the other side"
Chris went from never having changed his own oil to learning automotive appraisal and claims adjusting. His father-in-law became the Mr. Miyagi to his Daniel-Son (this is a Karate Kid reference for our younger audience), teaching him the ways of the independent adjuster.
Topics for The DYOJO Podcast Ep. 38 include:
Question #1 - What do contractors not understand about the claims adjusting process? Chris shares that this is a people business. He says the key...
2020-11-161h 31
The DYOJO PodcastEp. 37 Lessons learned the hard way with Andy McCabe PVJ 009Andrew G. McCabe, aka The Godfather of Remote Estimating, returns to The DYOJO Podcast Episode 37 to discuss Lessons Learned the Hard Way.
Andy was a guest on Episode 5 sharing his thoughts on innovation in relationship to his experiences with Matterport and other technological advances for construction scoping and property restoration estimating. During this Pro vs. Joe discussion, Andy shares some funny and harrowing stories, including being called in by the State of Oregon Insurance Board. Bryan digs a bit deeper into the question of whether or not contractors should charge a fee for their insurance claims estimates.
2020-10-261h 54
The DYOJO PodcastEp. 36 "Go learn it" and 20 years of business startup lessons with Lisa LavenderLisa Lavender, like many in the skilled trades, wears SEVERAL hats.
On Episode 36 of The DYOJO Podcast she shares some of her keys to success and the lessons learned along the way of her 20 plus year career in construction and training.
Lisa has a monthly column in Restoration and Remediation Magazine (R&R), Restoring Success, where she regularly drops tidbits of wisdom on her readers. Her passion for the property restoration industry, training the next generation of leaders and continuing to build a strong culture is apparent in everything she...
2020-10-191h 12
The DYOJO PodcastEp. 35 David Princeton returns to dispel some rumors and set the facts straight about COVID claimsThey call Jon Isaacson "The Intentional Restorer", but our guest David Princeton of Advocate Claim Service, proves why Jon is not called "The Factually Accurate Restorer".
This is the second half of a discussion with David for Pro vs. Joe 008, following Pro vs. Joe 007 (aka The DYOJO Podcast Episode 32).
For this discussion, David, Jon and co-host Bryan Close review some of the recent cases involving COVID-19 insurance claims disputes between carriers and their clients. David draws deep from his well of insurance nerdery to drop some knowledge on the audi...
2020-10-121h 05
The DYOJO PodcastEp. 33 How unleashing creativity can cause your profits to soar with Stephen HarringtonStephen Harrington, of Cross Insurance and The Diva of Insurance, joins us to discuss:
His unique employment agreement that has led to grow for all parties
The importance of unleashing creativity at work as it helps the organization, the team and the employees
Specializing in something no one else wants to do can be a great career hack for yourself
Stephen is an insurance nerd, specializing in data cleaning and recovery in addition to working full time as the Chief Operations Officer for Cross Insurance. We discuss how positive the results can be when those...
2020-09-211h 31
The DYOJO PodcastEp.31 Developing a better people process leads to better outcomes for all with Step Up 2 SuccessLeading others requires a unique skill set that has to be developed over time. Every day we see people thrown into management without any training and little support.
Our guests, Megan Biever and Kelsey Isaacson, of Step Up 2 Success, share their experiences with Positive Behavioral Interventions and Supports (PBIS). This is utilized in schools to help students who have need for additional measures to empower them to achieve. Many managers feel like they are babysitting. We discuss ways to rise above that mentality and implement a structure for making ongoing progress toward you goals. When...
2020-08-311h 24
The DYOJO PodcastWho's responsible for common sense in your organization?In this audio bonus created by and starring Jon Isaacson, The Intentional Restorer and acclaimed author of Be Intentional: Estimating, we break down the cognitive dissonance associated with “common sense”.
Using the example of a manager being upset that a technician did not strap down a piece of expensive equipment in a property restoration company as a springboard to understanding where the cause of these production issues originate.
We take clips from The DYOJO Podcast with Elan Pasmanick who operates his mobile equipment repairs service, Born to Repair, in San Dieg...
2020-08-2722 min
The DYOJO PodcastEp. 30 Achieving your dreams by developing a financial strategy with Terrilski Davis
Simple tips to help you understand how to build wealth.
Key strategies for entrepreneurs to set their business up for success.
Ways that owners/managers can help their employees understand money.
Terrilski Davis, Sr. is a Veteran Business Owner and Entrepreneur who specializes in assisting first time home buyers, veterans and entrepreneurs secure approvals and lending when they need it the most. His company Platoon 720 help with business and personal credit solutions.
Terrilski drops some insightful and practical financial tips to help yourself, your business and your team reach your goals. As Te...
2020-08-241h 09
The DYOJO PodcastEp. 29 The long process of regulation for an industry association with Gordy PowellWhat do you know about government regulations for a trade or industry?
Gordy Powell long believed that clients in need of trauma scene clean up services would benefit from industry standards and on August 4, 2020, his five year passion project came to fruition with Georgia House Bill 417 being signed into law.
Mr. Powell believes strongly that regulation is a step in the right direction for raising the bar in his industry segment and projecting consumers from predatory service providers. While Gordy Powell and his business partner Doug Cunningham, both of Georgia Clean, were the power duo that helped get this ball into t...
2020-08-171h 13
The DYOJO PodcastEp. 28 Do we care about price more than our customers with John DowneyThe ups and downs of running a multi-generational family business and finding your own way as an entrepreneur.
For The DYOJO Podcast Episode 28, we are joined by the Executive Director of the Cleaning Industry Research Institute (CIRI) and creator of Cleanfax Magazine, John Downey.
John shares his experiences with:
* Building up, tearing down and pivoting your core business
* Tips for keeping business and family separate as an entrepreneur
* Developing your technical skills in the science of property restoration and carpet cleaning
* Engaging...
2020-08-101h 47
The DYOJO PodcastEp. 27 Creating value when working with property managers Pro vs. Joe 006Bryan shares his pro level experiences working in the world of commercial property management. As it is our goal at The DYOJO Podcast to inform and entertain you (INFOtainment), property restoration professionals will find this discussion to be relevant in their efforts to provide value to property managers.
Tips, tricks and best practices for increasing your work opportunities with property managers include:
1. Identifying those property managers with whom you DON'T want to work with is as important (if not more) than determining those with whom you DO want to work with. As Jon frequently says, "The best time to fire a c...
2020-08-031h 48
The DYOJO PodcastEp. 26 Playing nice in the insurance claims sandbox (rather than making it a litter box) w/ Ed FogleEd Fogle spent years working in property restoration and learning the skills of water damage mitigation and repairs prior to joining "the other side" as a third party consultant (TPC).
We do our best to have a civil conversation with Ed, even though he plays for "the other team". You wont' want to miss the back an forth on The DYOJO Podcast Episode 26 as we discuss how to play nice in the sandbox, rather than turn it into a litter box. Ed shares his experiences working for family owned construction companies, large franchise operations and the same regional company that I wo...
2020-07-271h 18The DYOJO PodcastPodcasts for personal and professional developmentSince 2017, casual podcast listening has risen by 37.5% over the last three years and according to Convince and Convert, 37% of Americans listen to podcasts monthly. We share some of the podcasts that we are aware of that touch on career, leadership and professional development within the property restoration, construction and insurance community.
IAQ Radio - IAQ Radio is the OG of the property restoration web based audio content. Joe “Radio Joe” Hughes and Cliff “The Z Man” Zlotnik host the show, which is recorded live every Friday at noon Eastern Standard Time. “Every week we interview experts from the indoor air qual...
2020-07-2319 min
The DYOJO PodcastEp. 25 Fear and loathing in social media with Michelle BlevinsThe Michelle Blevins shares her experiences with communicating, branding and innovating through the various mediums available to all property restoration, construction and insurance professionals. Rather than approaching social media with fear and loathing, for the DYOJO Podcast Episode 25, we discuss various approaches to thriving by building a clear culture, developing a consistent product and communicating what makes your organization unique.
Michelle Blevins in the editor in chief of Restoration and Remediation Magazine (R&R), she is also a recruiter for Wylander Solutions and she is one of the few professionals we have had on th...
2020-07-201h 17
The DYOJO PodcastEp. 24 Pro vs. Joe 005 - FOMO your sales and your approach to adaptationIf you remember when the leading tech was a Sony Mavica Camera and your photos were saved on multiple 3.5" floppy disks, this is an episode of Pro vs. Joe that you will not want to miss.
FOMO is the Fear of Missing Out. It is a useful sales strategy when you have a product and/or service that is of superior quality but it should also be an internal system for adapting to changes in the market.
You want your customers to have FOMO but do you have a prop...
2020-07-091h 49
The DYOJO PodcastEp. 23 Uncovering the dark truths of working with adjusters with Kirk MatthewsKirk Matthews, owner of Oregon Valley and Coastal Claim Service, joins us for The DYOJO Podcast Episode 23 to discuss his experiences as both a captive and independent multi-lines insurance adjuster.
Kirk shares some of the common mistakes that he see slowing down the estimate review process as well as hinder contractors from developing relationships with carriers and adjusters. We have a candid conversation about ways that property restoration contractors can work towards better outcomes with insurance representatives for the good of themselves and their clients.
There is no conspiracy or...
2020-07-061h 17
The DYOJO PodcastCan you actually make more as an owner by being transparent and sharing your profits?Skylar Lewis, CEO of Superior Restoration and founder of Rise Up Kings, shares some of his lowest lows and the process through which he rose from those depths to be a stronger leader and build a better organization.
Skylar shares how being transparent with his companies financials has opened up new opportunities for organizational growth. By assigning every team member a line item in the budget that they report on, are responsible for and bonus based upon team performance, he has seen returns on employee engagement and profitability.
Let Mr...
2020-07-0212 min
The DYOJO PodcastEp. 22 Growing your business without compromising your values with Lex Sisney
Have you witnessed businesses that grow too-fast and are soon out of the market?
Have you experienced challenges with growing your team to meet the opportunities presented to your organization?
Lex Sisney is the author of Organizational Physics: The Science of Growing a Business. Business Insider noted, “As Co-Founder and CEO of Commission Junction, Lex grew the company from two employees to become the de facto leader in the world of affiliate marketing, beating Google in the process.” Lex spends his time now as a business coach for CEO’s and leadership teams in expansion-stage companies who are...
2020-06-2945 min
The DYOJO PodcastEp. 21 Pro vs. Joe 004 - Motivating your team with visionWhether you are leading your team through a transition, like Bryan and Brandon are at All American, or you are trying to develop a culture that represents your values, being transparent is key. Clear communication with your team is the essential element for building a sustainable foundation within any organization. As people in a position of leadership, you need to have the awareness of how you communication and whether your process aligns with your vision. Do you as the leader walk the talk?
Bryan and Jon discuss various ways that they have had to im...
2020-06-181h 58
The DYOJO PodcastEp. 20 Crisis leads to opportunity with Rachel StewartMost of us are aware that we should not think too highly of ourselves. The word narcissism gets thrown around quite a bit when talking about those in a position of leadership. During our conversation with Rachel Stewart on The DYOJO Podcast Episode 20, we discuss the importance of not thinking too lowly of yourself. Rachel is the EVP of Titan Restoration of Arizona, founder of Xcelerate Restoration Software and the author of Unqualified Success.
In her book she outlines stories and strategies for "bridging the gap between where you are now and where you wan...
2020-06-1556 min
The DYOJO PodcastEp. 19 Leading yourself first with Skylar LewisThe DYOJO Podcast Episode 19
Leading yourself first so that you can better lead others with Skylar Lewis, CEO of Superior Restoration (Temecula, CA) and founder of Rise Up Kings.
Highlights
* Tips for increasing sales while being authentic
* Taking ownership as a leader and making things better
* Transforming your business by transforming your leaders
* Becoming a transparent operation and the return on investment
On The DYOJO Podcast Episode 19, Skylar and Jon discuss the importance of authenticity in sales.
Skylar believes that all entrepreneurs and aspiring professionals should...
2020-06-0850 min
The DYOJO PodcastEp. 18 Pro vs. Joe 003 - The growing pains of a young businessBryan and Jon segue from discussing the Walmart meat truck from Tiger King to Joe Exotic's idea to open a pizza spot on the tiger farm...would you like the all meat special?
* Where do you go when you are looking for a good burger?
* Is In & Out the best chain burger restaurant?
* How about local pizza or sandwich shops?
Bryan recaps a lesson he learned, from listening to The DYOJO Podcast Episode #3 with Ed Cross “The Restoration Lawyer", about proper wiping for clean up services. Jon shares a disgu...
2020-06-011h 27
The DYOJO PodcastEp. 17 Train to obtain with The Tech WhispererThe DYOJO Podcast Episode 17 - Train (your people) to obtain (your goals) with Eric “The Tech Whisperer” Sprague
Does this scenario sound familiar? You hire a young person to join your team, you give them the on boarding speech, a uniform and send them out with the team to learn on the job. Within 90 days, you are frustrated with their progress and you say something to the effect of, “It never fails, these young people [ie Millinnials or Gen Z or whatever moniker is coming next] just don’t get it. Things will never be like...
2020-05-251h 05
The DYOJO PodcastEp. 16 Doing Good in Your Hood - Panel of Small Business OwnersThe DYOJO Podcast Episode 16 - Doing Good in Your Hood
What are some of the ways local leaders and small businesses are finding ways to identify and meet the needs in their communities?
We discuss inspiring generosity in you team, engaging your team with purpose by contributing to your local community, collaborating with partners (including Gary Vee) to source needed items and leading by example when times are tough.
A great point is made by Rick Dancer, the 6' of separation to keep each other...
2020-05-2254 min
The DYOJO PodcastEp.15 No risk = no reward with Denis BeaulieuThe DYOJO Podcast Episode 15 - No risk = no reward with Denis Beaulieu of Alliance Environmental
Denis has a broad base of experience from taking on new challenges. He started as a carpet and upholstery technician working for The Hudson’s Bay company in Canada. Like so many, he found himself thrown into a leadership role and had to discover for himself the best ways to lead people and build a business. When he moved to California he entered the property restoration industry at the time when the mantra was, “Mold is gold.” Tasked with building...
2020-05-181h 06
The DYOJO PodcastEp. 14 - Pro vs. Joe 002 - Powering up with good partnershipsThe DYOJO Podcast Episode 14 - Pro vs. Joe 002
Pro vs. Joe is a collaboration between Bryan "The Joe" Close, Director of Operations for All American Real Estate Services (Tacoma, WA) and Jon "The Pro" Isaacson, Project Manager for 3 Kings Environmental, Inc. (Vancouver & Tacoma, WA). The hosts bring their diverse experiences to this show for your listening pleasure.
Bryan has been in construction, business development and property management for many years but is new to the process of working within the insurance claims paradigm. You will find it refreshing to exp...
2020-05-141h 07
The DYOJO PodcastEp.13 Taking care of your partners with William MendozaTaking care of your partners with William Mendoza from Rockland Restoration and Rockland Fire Water - the first energy drink from the property restoration industry.
I know plenty of restoration professionals who guzzle energy drinks, but Rockland Restoration is the first service company I have heard of who has created their own. Would you be surprised to know that William says they are less expensive to create that you might think, that his company is not one of the mega organizations within the industry and his investment has brought him better results than competitors...
2020-05-1155 min
The DYOJO PodcastEp.12 Leadership motivation from real leaders who lead with Mike Kinney & David SmithThe DYOJO Podcast with Mike Kinney of Coppertop Construction (Eugene, Oregon) and David Smith (currently recovering from a career in property restoration) of Unnamed Software Company (Eugene, Oregon) join host Jon Isaacson, The Intentional Restorer, to discuss a few motivational leadership quotes.
Episode sponsored by Morning Tech Meeting, 6-8 minute daily soft skills training sessions with Eric "The Tech Whisperer" Sprague sent directly to your team members. Mention The DYOJO Podcast for $10 OFF your monthly subscription.
This podcast accompanies The Intentional Restorer May 2020 column from Restoration and Remediation Magazine (R&R) from BNP Media. The article covers several leadership quotes from...
2020-05-071h 10
The DYOJO PodcastEp. 11 Humor and using Instagram for your business with Water Damage DailyThe question on everyone’s mind - who is the genius behind the daily industry humor doled out on the popular Instagram account Water Damage Daily (WDD). Our guest comes really close to revealing his identity, but we will protect the mystery as it adds to the allure and it’s nice to have a covert outlet for unrestrained observations.
Episode sponsored by The DYOJO Freelance Services. Ghostwriting, blog posts, adapting Youtube videos and presentations into articles, and more. Why write for yourself when you can pay someone else to do it?
Water Damage Daily joins us for The DYOJO Podc...
2020-05-0446 min
The DYOJO PodcastEp. 10 Pro vs. Joe 001 - Branding fails and networkingPro vs. Joe is something new that we are trying at The DYOJO Podcast. We still focus on topics and discussions relevant to the property restoration, construction and insurance industries but with a more laid back tone.
Bryan "The Joe" Close, Director of Operations for All American Real Estate Services (Tacoma, WA) and Jon "The Pro" Isaacson, Project Manager for 3 Kings Environmental, Inc. (Vancouver & Tacoma, WA) bring their diverse experiences to the show. Bryan has been in construction, business development and property management for many years but is new to the process of working...
2020-04-3056 min
The DYOJO PodcastEp. 9 Silica sand and the power of humility - Mark WhatleyWe discuss the Silica Exposure: Regulatory Evolution research white paper published by Actionable Insights and authored by Kevin Hussey (United Fire and Water), Mark Whatley (Actionalable Insights) and Rachel Stewart (Titan Restoration).
Whatley shares a few great quotes:
"Rising tides raise all ships."
By being humble and asking adjusters how he could improve his Xactimate estimating, Whatley has been able to excel in many areas to the benefit of himself, his team and now the network of professionals that he works with through Actionable Insi...
2020-04-2752 min
The DYOJO PodcastEp. 8 Extending the life of your restoration equipment - Elan PasmanickExtending the life of your restoration equipment
Elan Pasmanick of Born to Repair joins us for Three Questions with a Pro to discuss his entrepreneurial journey as a mobile water damage equipment repair specialist.
Elan is The Renaissance Man of Restoration Equipment Repairs as he not only repairs equipment for local San Diego contractors he also composes poetry for his famously entertaining Instagram posts. His business is mobile to better serve the needs of his clients and he has also assisted with repairs of dehumidifiers via video or text.
Mr. Pasmanick shares his...
2020-04-241h 04
The DYOJO PodcastEp. 7 Elevating your Mold Remediation Game - Amy SiedleckiThe DYOJO Podcast Episode 7: Elevating your microbial remediation game
Three questions with Amy Siedlecki, of The Mold Reporters, shares her experiences over the years with how property restoration contractors can provide greater value to clients. As it relates to insurance claims we have transitioned from “mold is gold” to microbial remediation being excluded by most policies.
Amy Siedlecki has been working as indoor environmental consultant for over 20 years and has seen her share of contrasts in the quality of mold remediation services that restoration contractors provide to clients in her ma...
2020-04-2055 min
The DYOJO PodcastEp. 6 Better Communication = Better Outcomes - Raymond TittmannThe DYOJO Podcast Episode 6: Raymond Tittmann - Communication with Carriers Raymond Tittmann, of Tittmann Weix, shares his perspectives on the unfolding response to COVID-19 as an insurance coverage and complex litigation specialist.
We discuss Raymond’s background in the labyrinth of insurance coverage law and the complexities of coronavirus. These are interesting times in light of the first case of an insured suing their insurance company for business interruption coverage following the civil authority shutting down local businesses as well as President Trump sharing his opinions about what carriers should be doing to help thei...
2020-04-1636 min
The DYOJO PodcastEp. 5 Innovation is the New Normal - Andy McCabeThe DYOJO Podcast Episode 5: Andrew McCabe - Innovation in Restoration
Andrew McCabe, of Claims Delegates, shares some of the tricks in his toolbag that will help property restoration contractors innovate their way through this pandemic.
We discuss Andy’s background in the property restoration industry and evolution as The Godfather of Remote Estimating. When he took the plunge into being a freelancing remote estimator it was not a concept that many had heard of, especially in the world of water and fire damage repairs.
He shares his experiences with the Matterport 3D scanning camera and how this has helped him to...
2020-04-1339 min
The DYOJO PodcastEp. 2 Emergency Management Preparedness & Planning - Edward ColsonEpisode 2 of The DYOJO Podcast
Emergency management for business owners during a pandemic Three questions with Edward Colson, of Ready Northwest, pieces of the COVID-19 puzzle from his area of expertise.
In the Pacific Northwest, prior to the novel coronavirus pandemic, many of those engaging in the discussions around emergency management were focused on a Cascadia earthquake event and/or the potential for volcanic activity. Across the nation, many businesses were discussing measures for addressing active shooter situations.
Edward shares that there are direct threats and hazards, like those listed above as well as indirect hazards. The current strain on our supp...
2020-04-0123 min
The DYOJO PodcastEp. 1 Insurance Claims Advocacy with David PrincetonEpisode 1 of The DYOJO Podcast
David Princeton has been in the insurance industry for over 15 years, helping clients to recover millions of dollars, and is the founder of Advocate Claim Service (ACS).
David brings an interesting perspective to this ongoing conversation, having seen claims through the lens of an Insurance Company, a Top 50 Brokerage, and most recently a Buyer as the Director of Corporate Risk for a private equity group. David’s passion for helping businesses survive after a loss is grounded in the ACS tagline, “We don’t sell insurance, we make it work!”
Our interview with David was part of our Thre...
2020-03-2835 min