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TheOutlier PodcastWhy Credit Unions Need BOTH Branches & Digital (Not Either/Or) | Rick Kapur, Chevron FCUWelcome to another episode of Outlier Podcast! In this conversation, host Anurag sits down with Rick Kapur, Chief Experience Officer at Chevron Federal Credit Union, to discuss the future of member experience, digital transformation, and sustainable growth in credit unions.🎯 Key Topics Covered:Member Experience ExcellenceWhy "frictionless relevance" is the new North Star for credit unionsHow to balance speed and personalization in member expectationsCreating seamless experiences across all touchpointsBranch vs. Digital: The Real AnswerWhy it's NOT a binary choice between branches and digitalThe surprising truth about Gen Z and physical branch preferencesTransforming branches from transaction centers to conversation hubsDriving Tra...
2025-12-2015 minTheOutlier Podcast"Decoding the Future of Data and AI with Databricks’ Head Evangelist, Ari Kaplan"About This EpisodeJoin us for an insightful conversation with Ari Kaplan, Head Evangelist at Databricks, as we explore the evolution of data analytics, sports analytics, and the future of AI-powered business intelligence. This episode is perfect for data professionals, technology enthusiasts, and anyone interested in understanding how data and AI are transforming business decision-making.What You'll LearnThe Evolution of Data & AnalyticsHow analytics has evolved from basic BI dashboards to conversational AI interfacesThe transformation from structured databases to modern lakehouse architecturesReal-world applications of data intelligence across industriesThe shift from manual data analysis to AI-assisted insightsSports Analytics Pioneer InsightsOrigins of sports...
2025-12-1537 minTheOutlier PodcastFrom Wall Street to Main Street: Kevin Miller on Travis Credit Union JourneyJoin us for an insightful conversation with Kevin Miller, CEO of Travis Credit Union, as he shares his unique journey from banking to leading one of Northern California's premier credit unions.In This Episode:From Banking to Credit UnionsKevin discusses his transition from national banks and fintech to the credit union world, and why the community-focused mission drew him to this space.Leadership PhilosophyLearn how Kevin approaches transformation through the lens of member impact, using an inverted pyramid leadership model where great people, processes, and tools serve the community.Data & Digital TransformationInsights on how credit unions are leveraging data...
2025-12-1027 minTheOutlier Podcast"How Tab Bank Wins: John Huntinghouse Shares the Strategy"In this episode, we sit down with John Huntinghouse, VP of Marketing at Tab Bank, to explore his unconventional journey from almost becoming a doctor to building one of the most progressive banking brands in the nation.What You'll Learn:🎯 The Unconventional Journey: How a month away from med school, John pivoted to marketing and never looked back📊 Data Meets Creativity: Why the future CMO must speak both the language of creative storytelling and business metrics🏦 Building Brands in Banking: The secrets behind Tab Bank's success in niche marketing and customer-centric approach🤖 AI in Marketing: Real talk about what's actually use...
2025-12-0943 minTheOutlier Podcast"Paroma Chatterjee: From First Mobile Wallet to Revolut India CEO | Full Story"In this episode of the Outlier Podcast, host Anurag Mukherjee sits down with Paroma Chatterjee, CEO of Revolut India, for an in-depth conversation about the evolution of India's fintech ecosystem and what's next for digital payments.Paroma's Journey:With over two decades in financial services, Paroma has been at the forefront of every major payments innovation in India. She launched co-branded credit cards for India's largest private sector bank (scaling from 10,000 to 200,000 cards), built entire card businesses from scratch, pioneered India's first mobile wallet at Airtel Money in 2010, ran marketplace operations at Flipkart, led digital lending at LendingKart, and...
2025-12-0434 minTheOutlier PodcastBrian Waldron: The Power of People—Why Dort Financial's CEO Focuses on Employee Empowermentn this episode of The Outlier Podcast, Anurag Mukherjee interviews Brian Waldron, President & CEO of Dort Financial Credit Union—a $2.3B+ asset institution with 15 branches serving Michigan and Florida. With 20+ years in credit unions, including prior leadership at $7B Hudson Valley Credit Union and Flagler Credit Union (now Dort's Florida division via 2023 bank acquisition), Brian details how Dort achieves exponential growth while staying true to the "people helping people" mission.Why Credit Unions Must Prioritize Employee Engagement Over Member Service MetricsBrian shares his bold CEO pivot: focusing on employee empowerment and hybrid work amid 6 workforce generations, yielding top retention and...
2025-12-0121 minTheOutlier PodcastThe FinTech Torchbearer: Revolut India CEO Paroma Chatterjee on the Future of Borderless PaymentsWelcome to a brand new episode of The Outlier Podcast! In this inspiring conversation, Anurag Mukherjee sits down with Paroma Chatterjee, CEO of Revolut India, to discuss her incredible 22-year journey in the financial services and fintech world.Paroma shares her path from launching co-branded credit cards for Indian private banks to pioneering India’s first mobile wallet and leading fintech innovations at Flipkart and Lending Card. She dives into the exciting growth of fintech in India, touching on the revolutionary impact of UPI, AI and generative AI applications in fraud detection and onboarding, and the future of borderless fi...
2025-11-1834 minTheOutlier Podcast"Leadership, AI, and Brand Evolution: A CMO’s Playbook with Stephen Zich of Capital Credit Union"In this episode of The Outlier Podcast, host Anurag Mukherjee sits down with Stephen Zich, Chief Marketing Officer of Capital Credit Union, based in Green Bay, Wisconsin. With more than two decades of leadership across telecom, retail, and financial services, Stephen shares how his marketing journey evolved into leading brand transformation at one of Wisconsin’s top credit unions.Together, they explore how Capital Credit Union is redefining brand storytelling, inspiring financial well-being through access, care, and collaboration. Stephen discusses how his team has evolved the credit union’s identity to create deeper emotional connections with members while staying root...
2025-10-2315 minTheOutlier PodcastData, Strategy & Culture: The Winning Formula with IMCU’s Justin SindersWelcome to a new episode of The Outlier Podcast, where fintech leaders and credit union innovators share their unique journeys and insights. In this episode, host Anurag Mukherjee sits down with Justin Sinders, Chief Strategy Officer at Indiana Members Credit Union (IMCU), to explore a fascinating leadership journey that spans military service, public accounting, and over 14 years driving strategic growth within credit unions.Justin shares his perspective on how military experience shaped his leadership style, the transition to credit unions after corporate and healthcare roles, and how he embraces his unique role as CSO in a rapidly...
2025-10-1719 minTheOutlier PodcastFrom Legacy to Leadership: CTO Adam Kinnard on Building the Future of Credit UnionsWhat does it take to drive technology transformation in community banking? In this episode of The Outlier Podcast, host Anurag Mukherjee sits down with Adam Kinnard, Chief Technology Officer at Royal Credit Union, to unpack nearly 25 years of leadership at the intersection of fintech innovation and mission-driven impact.Adam shares perspective on the evolution of the CTO role, balancing rapid digital change with the need for security and compliance, and how Royal Credit Union leverages AI, data, and partnerships to deliver frictionless member experiences. Dive in for candid stories about breaking free from legacy mindsets, why culture beats credentials...
2025-10-0729 minTheOutlier Podcast"Gen Z, Growth & Grit: A Credit Union Leadership Roundtable"Dive deep into the future of credit union leadership with industry trailblazers in this insightful roundtable hosted by Anurag Mukherjee. Featured guests include Anand Solanki (CFO, Citadel Credit Union), Heiwote Tadesse (EVP, Associated), Cathy Graham (EVP, Desert Financial), and Sam Sohi (EVP/CFO, Redstone). Together, they explore essential themes on organizational culture, generational shifts, and innovation.Channel TagsTheOutlier Podcast | Financial Services Leadership | Credit Union InsightsTopic Timestamps00:01 – Introduction & Guest Lineup02:26 – Leadership Principles for the Next Decade08:02 – Imperfectionism & Growth Culture10:22 – Balancing Community Focus, Scale & Tech18:30 – Employee-Centric Cultures21:15 – Inspiring Gen Z & Coaching Stories26:08 – Gen Z’s Impact: Simplicity & Purpose33:05 – Wellness, Flexibility & Psychological Safety36:02 – Dive...
2025-09-2551 minTheOutlier PodcastFrom MarTech to FinTech: An Innovator's Journey with Jeffery StawJoin us on The Outlier Podcast for an engaging conversation with Jeffrey Staw, the Chief Information and Innovation Officer at Firefighters First Credit Union. With a diverse career spanning over three decades, Jeff is a true visionary who has witnessed and driven the evolution of technology from the early days of MarTech to today's digital age.In this episode, Jeff shares his remarkable journey, from starting his own company during the dot-com bust to becoming a key figure in the credit union space. Discover how his background in human-centered design and marketing technology has allowed him to challenge the...
2025-09-2227 minTheOutlier PodcastBuilding the Credit Union of Tomorrow: Inside BECU’s Digital Journey with Jason RudmanHere is a concise, well-organized summary and analysis of the podcast episode interview with Jason Rudman, Chief Member & Digital Experience Officer at BECU, as featured on TheOutlier Podcast with host Anurag Mukherjee:Key HighlightsJason Rudman's Background: Jason has nearly 25 years of financial services experience, starting with major institutions such as Amex and KeyBank before joining the credit union sector. He currently serves as Chief Member & Digital Experience Officer at BECU, a top-five U.S. credit union headquartered in Seattle, while he is based in LA.Role...
2025-09-1130 minTheOutlier PodcastA Conversation with Ramy Sakthivel: Leading the Data Charge at Texans Credit UnionJoin us for an insightful conversation with Ramy Sakthivel, the new analytics leader at Texans Credit Union. In this episode, Ramy shares his unique journey from engineering to data and analytics, and his passion for the credit union movement.He discusses his philosophy for building a high-performing team in a nascent area like data analytics, emphasizing the importance of understanding each team member and connecting their work to a greater purpose. Ramy also provides a glimpse into his first six months at Texans Credit Union, outlining his strategy for building a robust data foundation and his roadmap for the...
2025-08-2922 minTheOutlier PodcastFrom Global Consulting to Local Impact: Alex Hsu's Leadership JourneyJoin us on this episode of The Outlier Podcast as we sit down with Alex Hsu, Chief Strategy and Growth Officer at Orange County's Credit Union!Alex shares his unique journey from the fast-paced world of Fortune 500 companies like IBM and Deloitte, where he spent over 15 years in consulting, to making a significant impact in the credit union movement. Discover what motivated this "non-traditional" shift and how his diverse background has shaped his leadership and strategic thinking.In this insightful conversation, Alex discusses:His transition from global corporations to the member-centric credit union philosophy.The pivotal moments and decisions...
2025-08-0128 minTheOutlier PodcastSECU's CXO Jason Reimer Shares Top Member Experience SecretsWelcome to a special in-person episode of The Outlier Podcast! Host Anurag Mukherjee sits down with Jason, Chief Infrastructure and Experience Officer at SECU of Maryland, for a deep dive into what truly sets credit unions apart.Jason shares his unique journey, from practicing law to starting a winery, and ultimately finding his passion in the credit union movement. Discover his personal and professional "why" – a commitment to "people helping people" that goes far beyond traditional banking. He recounts a powerful story demonstrating the emotional impact credit unions have on members' lives, highlighting the core difference from profit-driven institutions.Th...
2025-07-2524 minTheOutlier Podcast"AI Unleashed: Pankaj Jain on How Algebrik is Rewriting Lending Rules for Credit Unions"🚀 Tired of outdated banking? Join us on The Outlier Podcast as we sit down with Pankaj Jain, the visionary CEO & Founder of Algebrik AI! Discover how this serial entrepreneur, with a lifelong passion for innovation, is leading the charge to transform the lending ecosystem for credit unions.Pankaj shares his incredible journey, from his first entrepreneurial venture at age seven to building multi-billion dollar businesses. Learn what truly drives him beyond financial success: the "high of creating something new and which can actually help people."In this candid conversation, Pankaj reveals the critical missing piece in today's lending puzzle and...
2025-07-0629 minTheOutlier PodcastTheOutlier Story of Kyle Daigle, COO 𝐨𝐟 @GitHub 𝗙𝗿𝗼𝗺 𝗢𝗽𝗲𝗻 𝗦𝗼𝘂𝗿𝗰𝗲 𝘁𝗼 𝗘𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲 𝗔𝗜 – 𝗔 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝘄𝗶𝘁𝗵 @GitHub ’𝘀 𝗖𝗢𝗢, Kyle DaigleBryan and Anurag had the privilege of hosting Kyle on TheOutlier Podcast a and what a powerful conversation it was.We talked about:• The intersection of developer experience and business growth• Leading at the scale of a global developer platform• Future of Applied AI• His personal journey from to executive leadershipKyle brings clarity, humility, and deep insight - making this a must-listen for anyone building in tech, scaling platforms, or shaping the future!Think like an Outlier.#copilot #aiagents #futureoftech #DevOps #techtrends #machinelearning #productivity #github
2025-05-3047 minTheOutlier PodcastTheOutlier Story of Chris Turnley, Executive Vice President - Member Experience of UFCUExciting Guest on The Outlier Podcast!We are thrilled to be interviewing Chris Turnley, EVP of Member Experience at @ufcutx – a tech visionary, startup founder, and credit union leader.A leader with decades in strategy, tech, operations, and service, now driving growth, experience, and innovation at UFCU.Looking forward to an insightful conversation on future of credit unions! #creditunions #leadership #texas #austin #Memberexperience #visionary #purposedrivenleadership #fintech #marketingstrategy
2025-05-2925 minTheOutlier PodcastTheOutlier Story of Chris Parker, CEO of Lighthouse Credit UnionWe had the opportunity to sit down with Chris Parker, President & CEO of @lighthouse_cu on TheOutlier Podcast - and what a conversation it was!Chris shared his leadership journey, his belief in the power of community-driven banking, and how Lighthouse is navigating transformation while staying deeply rooted in its mission. From fostering a strong internal culture to embracing innovation with purpose, his perspective was both grounded and inspiring.If you're curious about what it takes to lead a credit union with clarity, heart, and forward momentum- this episode is for you.Thank you, Chris, for sharing your story an...
2025-05-2233 minTheOutlier PodcastEpisode 7: TheOutlier Story of Jill Castilla, CEO of Citizens Bank of Edmond and ROGER BankBryan Clagett and Anurag Mukherjee had an incredible opportunity to sit down with Jill Castilla, CEO of @CitizensBankEdmond and @RogerBank Join us as Jill delves into her transformative journey. From her initial steps to becoming a pivotal leader, she shares key insights into driving innovation while staying true to community banking roots.Her story is a testament to resilience and vision in the financial industry. She dives into the challenges she faced, the breakthroughs she achieved, and her commitment to community-focused banking.#CommunityBanking #Visionary #leadershiprole #transformationalleadership #BankingCEO#OklahomaBanking
2025-05-0621 minTheOutlier PodcastEpisode 5: TheOutlier Story of Bryan Clagett, Fintech GuruWe had the pleasure of sitting down with Bryan Clagett, and a fintech guru on TheOutlier Podcast.We dove deep into the evolving landscape of financial services, the intersection of fintech and traditional banking, and the power of data-driven decision-making.Tune in to hear Bryan’s take on what’s next in fintech and how institutions can stay ahead of the curve.#fintech #banking #visionary #creditunions
2025-05-0626 minTheOutlier PodcastTheOutlier Story of Theo Lau, Founder of Unconventional VenturesI’m thrilled to announce that Theodora Lau, Founder - @unconventionalventures , author, and thought leader, is joining us on TheOutlier Podcast!Theo’s insights into the intersection of finance, technology, and innovation have reshaped the way we think about the future of financial services.She has been honored as one of the Top 20 Most Powerful Women in Fintech by American Banker.If you’re passionate about fintech, leadership, or innovation, this is an episode you won’t want to miss!#books #author #podcast #fintech #innovation #ai
2025-05-0346 minTheOutlier PodcastTheOutlier Story of Andrew Mattingly COO of Forum Credit UnionExcited to welcome Andrew Mattingly, Chief Operating Officer of @forumcreditunion to TheOutlier Podcast With an illustrious career spanning 𝗺𝗼𝗿𝗲 𝘁𝗵𝗮𝗻 𝘁𝗵𝗿𝗲𝗲 𝗱𝗲𝗰𝗮𝗱𝗲𝘀 in the credit union ecosystem, Andy's depth of experience and leadership is nothing short of inspiring.In this episode, we dive into Andy’s forward-thinking vision to propel Forum to the next level by 𝗘𝗺𝗯𝗿𝗮𝗰𝗶𝗻𝗴 𝗱𝗮𝘁𝗮 𝗱𝗿𝗶𝘃𝗲𝗻 𝗱𝗲𝗰𝗶𝘀𝗶𝗼𝗻𝗶𝗻𝗴. From leading analytics and product innovation to driving operational excellence, he is playing a pivotal role in shaping Forum as the financial institution of choice.It was an honor to learn from Andy’s insights on how credit unions can leverage data to deliver real value to their members while staying ahead in a rapidly ev...
2025-05-0328 minTheOutlier PodcastTheOutlier Story of Jay Tkachuk CDO of Golden1 Credit UnionThrilled to welcome Jay Tkachuk, EVP & Chief Digital Officer at Golden 1 Credit Union , to TheOutlier Podcast! Jay is a visionary leader driving or facilitating transformation through digital innovation, AI/ML, and member-first experiences at one of the top credit unions in the country. His journey - from moving to the U.S. decades ago to becoming a C-suite leader is nothing short of inspiring.His passion for leadership, critical thinking, and giving back to the community shines throughout this conversation. 🎙️Here’s a glimpse of what we discussed:1️⃣ 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 & 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻: Jay’s incredible journey from moving to the U.S. to becoming a C-suite leader, and his passion for driving member-centric digi...
2025-05-0342 minTheOutlier PodcastTheOutlier Story of Sumeet Grover CMO of Alliant Credit UnionHere’s to the crazy ones, the round-pegs in the square holes, the ones who see things differently.You can disagree with them, but you can’t ignore them !” - The award winning Apple Think Different.That’s the exact vision of this podcast - Honoring the Outlier. Honoring the Visionaries.Welcoming our first guest - Sumeet Grover, Chief Digital & Marketing Officer, Alliant Credit Union. Sumeet leads enterprise-wide digital, product P&L (deposits, lending, investments, insurance, retirement), marketing, analytics, and member experience functions. Prior to Alliant, he had a career spanning almost two decades at Citi, where he held leadersh...
2025-05-0329 min
Duke Loves RasslinShiloh Greaves & Isaac Bell : Duke Loves Rasslin Week 338Shiloh Greaves is an #IndieWrestler who's trying his hand at being a behind the scenes producer and mentor. Listen as Shiloh detail his journey wrestling from #California to #LondonEngland and all over in between. Shiloh also opens up about his Singer/Songwriter Father who created one of the greatest songs of all time #TakeALetterMaria. Isaac Bell aka #TheOutlier takes a short break from his #Unbounded #Podcast to give his take on all things #ImpactWrestling in this informative and hilarious conversation that you won't want to miss! Hosted on Acast...
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