Shows
Evolved RadioERP122 - MSP Marketing Start Here Today on the Evolved Radio Podcast, I’m joined by Paul Green, the author of "MSP Marketing Start Here," for a deep dive into the world of LinkedIn social marketing. This episode is perfect for MSPs looking to streamline their marketing efforts. Paul shares insights from his book, emphasizing the importance of simplifying marketing strategies and focusing on building long-term relationships through platforms like LinkedIn. He discusses practical steps like creating engaging content, leveraging LinkedIn's unique tools and features, and the power of setting up reliable marketing systems. Todd and Paul also explore the importance of connecting with ideal cli...2025-04-1753 min
Sell Me This PodcastMSP Performance Management with Todd KaneExplore the real-world challenges technical founders face when scaling managed services businesses with Todd Kane, founder of Evolved Management Consulting and a seasoned voice in MSP leadership. Drawing from years of operational expertise, Todd unpacks the critical gaps that often emerge as small, founder-led teams evolve into structured, process-driven organizations.We dive into the transition from reactive firefighting to proactive service delivery, and the growing pains that come with hiring, delegating, and defining leadership roles. Todd shares why many technically brilliant founders struggle with operational maturity—and how that impacts everything from client experience to profit margins.2025-04-1456 min
Evolved RadioERP114 - Service Management and AutomationWelcome to the Evolved Radio Podcast, In today's episode, I’m joined by industry expert Gerwai Todd CEO of Timezest and Pia. We delve into the transformative role of AI technology in ticket management, highlighting its ability to automate and streamline service desk operations. We chat about the role of dispatcher and how it can be done in different ways in MSPs. We also discuss how AI and RPA tools are not only enhancing efficiency but also creating new career opportunities within MSPs. Join us for an insightful episode that explores how automation and AI are revolutionizing ser...2024-10-2843 min
Offstage Acting008: JAMES BABSON - Actor • Offstage Acting Podcast with Todd KramerOur interview with James Babson, a talented LA based actor and good friend of your host, Todd Kramer. James and Todd talk about their times and adventures living in Prague, Czech Republic and getting their chops in a professional working actor environment. Plenty of "up-and-coming actor" anecdotes in this episode! CREDITS INCLUDE: Hellboy Solomon Kane The League of Extraordinary Gentlemen Hitler: The Rise of Evil Children of Dune The Illusionist Oliver Twist Criminal Minds Brooklyn Nine-Nine NCIS Agents of S.H.I.E.L.D. Transparent Silicon Valley https://www.jamesbabson.com/ 00:00 - Czech...2024-03-051h 49
The Next ChapterFinding Integrity - A Simple Life Hack To Help Us Improve with Todd KaneEver just lost it? Been so triggered by someone or something that all self-control flew out the window? Suddenly relationship-wrecking words are flying out of your mouth and you’re not sure why? Speaker, Author, and Life Coach Todd Kane has. Todd's Ted Talk: https://www.youtube.com/watch?v=PogiUHjXvV0&ab_channel=TEDxTalks ----- After 30 years in the military, he became a successful hairstylist and built a wildly popular salon. One day a client set him off and he snapped. Determined to improve his reactions, relationships, and integrity he...2023-11-2914 min
Evolved RadioERP102 - MSP Growth Strategies to Escape "Death Valley"Welcome back to another episode of Evolved Radio Podcast! In today's episode, Todd is joined by Jake Gregorich, VP of Growth for Lyra Technology Group, to discuss some fascinating topics related to the challenges and strategies involved in exiting a business. Together, they dive into the concept of the "Death Valley" in the 1 to 5 Million range, where businesses face difficulties due to lack of buyer interest, low selling prices, and stalled organic growth. But fear not, because our experts are here to guide you with tactical and strategic approaches to overcome this hurdle. They explore the importance...2023-10-2335 min
Evolved RadioERP099 - Lessons building an MSP with global reach On this episode of Evolved Radio Podcast, I’m speaking with Orrin Klopper, CEO of Netsurit, a veteran of the IT industry since 1997. Orrin shares his journey from high school to becoming a leading figure in the field. But it's not just Orrin's personal story that we explore in this episode. We also discuss the current state of the managed service provider (MSP) industry. Orrin sheds light on the consolidation happening within the industry, driven by private equity firms and the desire for liquidity events. We learn about the challenges MSPs face in finding new customers and th...2023-08-0733 min
Evolved RadioERP098 - From Startup to Exit an MSP Journey Today on the Evolved Radio Podcast, I’m joined by Brian Hoppe. Brian built, grew, and ran his MSP. He then went on to be acquired. In our conversation, Brian and I discuss the journey of his MSP life. We talk about his early growth through acquisitions, his thoughts on playing to a niche, some great lessons learned, like faking it till you make it, and how peer groups and mentors impacted him. There are lots of learnings that maybe help you on your business journey. Please enjoy my conversation with Brian. This episode of th...2023-07-0638 min
The Todd Hartley ShowWhy Early AI Adopters Have Huge Advantages with Kane MinkusI’m sure you’ve heard AI is going to change the world. Right? And it can often sound super intimidating. But don’t let that scare you away from realizing the huge business changing impact AI can provide.In this episode, I’m joined by my good friend Kane Minkus. He is a 3x bestselling author, has started over 40 different businesses, closed over $500M in revenue and is an award winning speaker. The cool thing is, Kane has always been on the cutting edge and in this conversation he breaks down all the different ways you can leve...2023-05-2232 min
Evolved RadioERP097 - Win the RIGHT Kind Of ClientsToday I’m joined by Phil Edgell of Edge Consulting. Phil and I met early in our tech careers and went on a similar journey in an explosive growth phase at the company we worked at. Phil’s experience is extremely wide-ranging, from starting as a tech to leading a world-class IT company and building the sale channel for several high-growth SaaS companies like Hootsuite and Revenue.io. In this episode, Phil shares his insights on winning more business, the importance of role-playing, why cold calling gets a bad rap and actionable tips on identifying your ideal customer. Please enjoy...2023-05-0443 min
Evolved RadioERP096 - How To Think About SecurityToday on the Evolved Radio Podcast I’m chatting with Alex Dow, Chief Innovation Officer and co-founder of Mirai security. Alex is an old friend and someone I deeply respect for his experience and knowledge of cybersecurity. He’s worked in the federal security space, securing the Olympics, and now runs a fast-growing security consulting firm in Vancouver. Alex is also returning guest on the podcast. He originally joined me way back on episode 11 when we talked about drone racing. On today’s episode, we’re discussing the security mindset. What is a “good enough”...2023-04-0348 min
Evolved RadioERP095 - The REAL MSP MarketToday on the podcast I’m speaking with Colin Knox CEO and co-founder of Gradient MSP. Colin is an MSP channel veteran. He built and sold his MSP, and created Passportal, which he sold to Solarwinds. Now Colin is back at it with Gradient. Colin and I get real on the composition of the MSP market not being what a lot of people would seem to understand. How that influences the vendors and marketers of the industry and what effects that has on a huge majority of the MSP market. We get on our soapboxes a b...2023-03-2040 min
Evolved RadioERP094 - The Power of PartnershipsToday on the Evolved Radio Podcast, I’m chatting with Shane Mishler from SD Tech. Shane and I discuss the power of partnership. The lessons he’s learned in running an IT business with his business partner. We chat about the pros and cons of having a business partner. I explore how Shane and his partner share the responsibilities of the business and ensure effective communication between them. We also dig into how partnerships should be considered with clients and vendors. This is a great conversation for anyone who owns a business with someone or is con...2023-03-0634 min
Housewives of True CrimeTodd Winkler Episode –Todd Winkler, The Scissor Wielding MurdererIn this week’s episode of Housewives of True Crime, Tabitha and Gretchen discuss a case from Cameron Park, California. The conversation focuses on Todd Winkler and the suspicious circumstances surrounding the murder of his wife Rachel. Tabitha and Gretchen start things off nicely by exchanging Presidents Day wishes but then things take a sudden turn as dirty secrets and grim details emerge about the day of the crime. Nothing is off the table in this episode as Gretchen and Tabitha talk about affairs, being cheated on, and whether women should keep the ring if it doesn’t wo...2023-02-2043 min
Evolved RadioERP093 - Managing Superstar EmployeesToday on the Evolved Radio Podcast I’m joined by Matt Call, Assistant Professor of Management at Mays school of business @ Texas A&M. Matt’s research seeks to understand how organizations can create and capture value from their workforce, with a particular interest in star employees. His work has been featured in Wall Street Journal and numerous academic journals. We chat about identifying high performers, the downside risks of high performers, and how they should influence our thinking about stars as managers as well as members of teams. It’s a fascinating and practical discussion about how to...2023-02-1336 min
Evolved RadioERP092 - The art and science of salesToday on the podcast I’m joined by Alastair Woolcock, CSO with Revenue.io. Alastair has had an incredible career in technology sales, strategy, and industry analysis. Today Alastair is rolling those skills together to help build a sales enablement platform with Revenue.io. It’s a very cool technology that we touch on at the end of the interview. Alastair shares his thoughts and experience on the art and science of being successful at sales, the people, the tool, and the technology. Please enjoy my conversation with Alastair.2023-01-0322 min
The Mobile User Acquisition Show🔓How to unlock web-based flows for massive scale with Todd Kane, VP of Growth at Homer Learning 🧗🏼♂️Before the whole mess of ATT, the one genre that bore the brunt of “no-tracking” privacy regulations were kids apps. That also meant that they had the opportunity to learn how to overcome the challenges of IDFA way before most other apps.In today’s episode, we’re in conversation with Todd Kane, VP of Growth at Homer Learning. We dive into how Todd and his team unlocked web-based flows to stay way ahead of the curve. We dive into the specifics of their flows, how they first tested these - and how they optimized and impr...2022-11-1433 min
Evolved RadioERP091 - MSP Tools and LeadershipToday on the Evolved Radio Podcast I’m joined by Emily Glass, CEO of Syncro. Emily and I chat about the future of the PSA and RMM in the MSP industry. How emerging MSPs needs differ from large MSPs and how Synchro is developed to support that community. We also talk about running an all-remote company, the importance of mental health in the remote age, and a great discussion about how values help you manage decisions in a company. It’s a great conversation about the MSP industry and company leadership. I hope you e...2022-10-1740 min
Evolved RadioBonus Episode - BIG Quiz - MSP Podcast Crossover EventHey, welcome to a special episode of the Evolved Radio Podcast. The episode today is a little something different. You may have seen me and some podcast friends promoting the MSP podcast crossover event. You have the chance to win $1000 cash. You just need to post on social media with the hashtag #MSPPodCastCrossover. That will enter you in the draw if you post within 24 hours of us posting this episode. So the episode today is a fun gameshow-style event where myself and other MSP industry experts are answering some surprisingly difficult retro tech questions. It’s a...2022-09-2927 min
Evolved RadioERP090 - Learning From AdversityToday on the Evolved Radio podcast I’m chatting with Kevin Crowe. Kevin is the Executive VP of Customer Experience with Long View Systems. If you’ve ever heard me tell my origin story about working in an early hyper-growth company, I’m talking about my days at Long View. Even back then Kevin was a fantastic storyteller and an adventurer. In the episode today Kevin talks about how his adventures, like doing 240-mile endurance races prepared him to tackle all kinds of challenges in his life. Including a life alternating condition. The lessons...2022-08-1754 min
Evolved RadioERP089 - State of the channel summer 2022Today on the Evolved Radio podcast I’m joined by Dave Sobel host of The Business of Tech. Dave and I talk about the current state of the MSP industry and the economy. Dave has a watchful eye on the trends of the tech industry as a whole and is an outspoken voice of the industry. If you enjoy our discussion today I would also encourage you to check out his daily podcast and YouTube content.2022-07-2528 min
Evolved RadioERP088 - How MSPs must adapt to WFHWork from home (WFH) and hybrid work models are here to stay. Today on the podcast I'm doing a solo show to detail some of the ideas I have about how MSPs need to shift their management models. The opportunities and the pitfalls of this change being forced on the work world.2022-06-1422 min
Why Not Today? with Leslie KaneWhy Not Today? Season 1 - Episode 6 with Todd Carter of Tailored LivingWhy Not Today? Season 1 - Episode 6 with Todd Carter of Tailored LivingThe "Why Not Today?" Podcast is hosted by Leslie Kane and features people who have said "Why Not Today?" and did something Brave! In honor my of Dad, Patrick Kane!This episode features Todd Carter of Tailored Living featuring Premier Garage who shares about leaving Chicago to move to Northern Virginia and start a Franchise after having a health scare with his newborn baby,Contact Todd at ptoddcarter@gmail.com or https://www.tailoredliving.com/reston/Contact Leslie at...2022-05-1426 minEvolved RadioERP087 - NCE and Other Microsoft Channel ChangesToday on the Evolved Radio Podcast I’m joined by Mike Slater w/ Sherweb. Mike and I dig into the Microsoft NCE program, what’s changed, and what you need to know. We also chat about how this partner program is an indication of where the industry is trending in general. Mike’s passion for the channel and his depth of experience is perfect for this complex topic. I found it really valuable. I hope you enjoy my conversation with Mike Slater of Sherweb.2022-04-1143 min
Evolved RadioERP086 - Unlocking Your Inner GeniusToday on the Evolved Radio Podcast, I’m chatting with Catherine Mattaskie, founder of The Performance Company. Catherine and I talk about a topic that is important to everyone, learning. Everyone spends huge part of their life learning, but we’re making a mistake in our approach to learning. You may have heard the terms “Visual Learner,” but in fact, there are many more modalities that we can leverage. If we understand how we learn and process information, learning becomes easier and our ability to acquire and use the information we’re learning grows dramatically. Understandin...2022-03-0748 min
Evolved RadioERP085 - The Fusion RevolutionToday is a special episode of the Evolved Radio Podcast. I’m chatting with Jay Brister, Chief Business Development Officer with General Fusion. General Fusion is a Canadian company and one of the leaders in the race to develop commercial fusion energy. Fusion technology has been around for 70 years but has historically remained elusive. Recently things have changed. Funding of private companies has been rushing into the space as technological advancements are being announced regularly. Today I chat with Jay about the state of the industry and why General Fusions approach holds so much promise to bring th...2022-02-1441 minEvolved RadioERP084 - Content Marketing Done RightToday on the Evolved Radio podcast, I'm chatting with Ben Worthen, CEO of Message Lab, an award-winning agency that combines journalism, data, and design to create content that resonates with any audience. Having studied how more than 1 million people engage with online content, Ben is the go-to expert when it comes to customer engagement and brand storytelling. This episode is packed with practical takeaways that will help you improve your marketing by engaging with people in the correct way and at the correct point in their journey. I especially liked Ben's concept of the idea store.2022-01-1731 minEvolved RadioERP083 - What is badass IT support?Today on the podcast I'm joined by Bad Ass IT guy, Ben Brennan, Founder of QSTAC. Now I call him badass cause he did write a book called "Badass IT support." That idea of delivering top-shelf badass support forms the basis of what we talk about in our discussion on the podcast today. We talk about Ben's experience rising up in the ranks of IT and what it taught him about IT that led him to develop his customer satisfaction software QSTAC. Ben is also a trained therapist, so his perspective on the psychology of work is...2021-12-0741 minEvolved RadioERP082 - Emotional Intelligence and EQJoining me today on the Evolved Radio Podcast is Stephen Pasiciel with Kerkhoff Technologies. Head of coaching, culture, and talent development. Stephen and I discuss emotional intelligence or EQ. Emotional intelligence is often a stronger indicator of people's future success. However, it's an amorphic subject that isn't well understood by most. We talk about coaching, and how you can check in with people beyond the "hey how ya' doin'?" We talk mental health and what leaders should be looking for in their staff as red flags. We also help define EQ and emotional intelligence to...2021-11-2237 minEvolved RadioERP081 - MSP Insights Series 7Today I'm joined by Peter Melby CEO of Greystone Technologies. Peter tells a fantastic story about how he grew his company from 800 bucks to cover rent and beer to a 10 Million dollar MSP powerhouse. Peter also shares his view on company culture and how that influenced his decisions in recent acquisition activity. Please enjoy the fantastic shared in my conversation with Peter.2021-11-0137 minEvolved RadioERP080 - MSP Insights Series 6Joining me on the podcast today is Keith Daser, Director of Data & Security with WBM Technologies. Keith came to the technology field from sales and we chat about building a funnel, why selling IT service contracts is harder than selling products, and how to manage a skeptical prospect. It's a great episode with a few tips that could help you grow your business. Please enjoy my conversation with Keith.2021-10-2524 minEvolved RadioERP079 - MSP Insights Series 5Joining me today is the MSP Channel champion, Ernest Murry of Genuine Technology. Ernest is a well-recognized member of the MSP community. His focus on SOPs and strong technical standards is often used as a reference point for others. We also talk quite a bit about his view of security in our industry and Ernest provides a host of insights from his experience growing his Managed service business. Please enjoy our conversation.2021-10-1236 minEvolved RadioERP078 - MSP Insights Series 4Joining me today on the MSP insights series is Ron Harris, VP of Sales and Partner at Omega Computers. Ron and I talk about how they developed their pricing strategy. Omega also has a very low client churn rate and we explore that as well. Ron tells us why they decided to roll their own MSP tools, the strength of their brand presence, and why the up-market clients are where you should be. It's a great conversation with Ron as he shares his experience in growing a successful MSP. Please enjoy.2021-10-0433 minEvolved RadioERP077 - MSP Insights Series 3Joining me today on the MSP insights series is Paul Vedder with VXIT. Paul talks about the division of responsibilities running his MSP with a partner. How to handle the conflict created by winning a new client away from a competitor. We also chat about one of VXIT's superpowers, which is brand sophistication. Paul is also one of the co-founders of the MSP community IT Pool Party, so we chat a bit about community building. It was great to connect with Paul for a very friendly and open conversation, like catching up over a beer...2021-09-2225 minEvolved RadioERP076 - MSP Insights Series 2Today on the podcast we're continuing our series of interviews with MSP owners and operators. Joining me today is Aaron Zimmerman founder of TotalCareIT. Aaron shares his experience growing his IT business from side hustle to a full-time gig. Aaron shares what he's learned operating in a more rural market. Aaron also recounts a difficult period where he lost a significant portion of his revenue, but ultimately was better off. Lots of great stories and experiences were shared in the episode, please enjoy my discussion with Aaron.2021-09-1435 minEvolved RadioERP075 - MSP Insights Series 1My first guest to kick off this series is Brad Ruben, President of Archway Computers. Brad's business isn't a typical MSP. Brad's early experiences in the IT industry shaped some of his decisions about how he runs things. His approach is intentional and has served him really well in growing the company. Brad's primary role in the business is sales, so we also chat about how he thinks about sales and growth. Please enjoy this insightful conversation with Brad.2021-09-0731 minEvolved RadioERP074 - MSP Marketing FundamentalsToday on the podcast, I'm joined by Paul Green, MSP marketing expert. Paul and I talk about why IT companies really struggle with marketing, despite knowing it's important. Paul details where to start from scratch on your marketing strategy and how to focus down on qualified leads. We also chat about the tremendous opportunity to market to your existing client base. Finally, we talk about how many MSP websites are downright embarrassing and why you should ensure your website represents you in the market. Paul is knowledgeable and super passionate about...2021-08-2453 minEvolved RadioERP073 - Managing Mental HealthToday on the podcast I'm joined again by Eric Rieger of Webit. Eric and I are chatting about the important topic of Mental health. It's a heavy topic, but one that doesn't get enough of the spotlight. The IT industry can be an extremely challenging field. Lots of demands, risks, and an extreme pace of change. Now after almost 2 years of a pandemic, the cracks are starting to show in even the most stoic of us all. In the conversation today, Eric shares his challenges with mental health. We also chat about some management practices...2021-08-161h 01Evolved RadioERP072 - Sharing Your Finances With Your Staff Today on the podcast I'm joined by Eric Rieger with WebIT. Eric has been running his MSP for 25 years and has learned many lessons through his growth. One that has had a profound impact on his business is using a system called open-book management. This is the practice of being highly transparent with your finances. Sharing as much financial information as possible with your staff and using it to instill a sense of ownership and awareness of the company finances. We also talk about his experience in developing an employee stock ownership program or ESOP.2021-07-2148 minEvolved RadioERP071- Evolution of the IT Channel in 2021Today on Evolved Radio I'm chatting with Jay McBain, Principal Analyst at Forrester Research. Jay is a well-recognized and trusted voice in the IT Channel. He lives and breathes this stuff. He's super passionate about the industry trends and our industry future. I get Jay's insights on the evolution of the distributors, the role of community in the channel, and his perspective on potential regulation of the IT industry.2021-06-0229 min
Cybersecurity: Amplified And IntensifiedEpisode 14 - Operating effectively with Todd Kane.Todd Kane has spent over a decade creating a management framework that has resulted in massive value for the companies he has worked with. Millions in higher margin projects/operations, millions in saved cash reducing employee turnover, and massive increases in team morale.Todd has led groups for several of largest and high growth companies in western Canada. Experience with major businesses like EnCana, Canadian Natural Resources Ltd, WestJet, Bell Canada, Long View Systems, and Fully Managed.His work has been recognized with numerous awards, both technical and business.2021-06-0252 minThe Next Chapter"Hide & Seek: There's No Truth in Fear" with Todd KaneFor nearly half a century Todd Kane played a complex and exhausting game of HIDE & SEEK with his truth. Despite hiding his sexuality in relationships and insecurities in achievements, that truth never lost its power, only voice. As a result, fear greatly influenced his choices leading him to hide his gifts and talents, abandon his faith, and choose a smaller existence. A choice many make in these uncertain and challenging times. We struggle with fear and uncertainty and develop adaptive skills for protection that ultimately end up doing us harm - compromising our integrity, silencing our voices...2021-05-2548 minEvolved RadioERP070 - Lessons learned building an MSPToday on the podcast I'm joined by Matt Lee, CISSP, Director of technology and security with Iconic IT. Matt and I chat about his experience and lessons learned in growing an MSP from a handful of staff to a multi-million dollar business. We talk about staffing, team structure, client management, and tech stack. There are a ton of insights that you may find familiar in your growth story. There are also come great takeaways that could help you in your business. Matt is a great guy, very open and honest and this was a fun...2021-05-1346 min
Relish The Journey | RunningTodd KaneTodd Kane describes himself as an amplifier. I love that! He is also a father, entrepreneur, author, veteran, philanthropist, and a transformative performance strategist for the LGBTQIA+ Community and its allies.
After this interview, Todd paid me one of the greatest compliments in my podcasting career. Listen to hear what he said.
Give me feedback on the show by clicking this link -- https://anchor.fm/myles-biggs/message
Give my TEDx talk a listen over at www.mylesbiggs.com/tedx
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Support this podcast: https://podcasters.spotify.com/pod/show/myles-biggs/support2021-05-1233 minEvolved RadioERP069 - Quarantine ProcrastinationToday on Evolved Radio I joined again by Piers Steel. Piers is a Professor at the University of Calgary. He has an interesting field of study, procrastination. I had Piers on the podcast a couple of years back in episode 41. We explored the psychological roots of procrastination. Today Piers and I hit on something that I'm sure you have felt in the past year, Quarantine Procrastination. We also chat about some systems to help you and of course, end up talking about productivity since we're both a bit obsessed with the topic. Enjoy...2021-04-2837 min
Open Sourced WorkplaceReimagine the Workplace | Where is my Office? with Chris Kane"I am considered an industry provocateur for espousing the view that commercial real estate is a disjointed and siloed system of facilities, real estate, and design/construction management which can be bewildering to the uninitiated" Chris Kane
Forward from Chris's book, Where is my Office?: The office will only survive if it demonstrably adds value to our endeavors - if it promotes creativity, enhances teamwork, breaks down barriers between disciplines, nurtures a community with bonds that go deeper than the effective execution of each individual's allotted responsibilities.
Mark Thompson, Former President and CEO of The New York Tim...2021-04-1540 minEvolved RadioERP068 - Evolution of windows virtual desktopToday on Evolved Radio I'm chatting with Vadim Vladimirksiy, CEO of Nerdio. Vadim and I discuss our shared experience in the early days of remote-delivered desktop computing. Vadim was an early visionary of what the technology could eventually become. He built an MSP and set to work in building a solid cloud desktop solution for his clients. His success with the platform led him to spin out Nerdio from his MSP and have built one of the channel's leading solutions for serving and managing Windows Virtual Desktops (WVD). We talk about some of the early...2021-03-2440 minEvolved RadioERP067 - Security Update w/ Huntress LabsToday on the podcast I'm chatting with John Hammond, a Security researcher with Huntress Labs. John and I discuss the recent Microsoft Exchange attack sweeping the globe, the evolution of the AV platform, and some really cool security training platforms that John reviews on his Youtube channel. It's a scary world out there on the internet and we're here to arm you with some resources to stay safe.2021-03-1624 minEvolved RadioERP066 - Crafting An Information ExperienceToday on the podcast I'm joined by Megan Gilhooly, VP of Customer Experience at Zoomin. Megan has made it her mission to change how organizations think about product content Megan has a really interesting perspective on how information creates a user experience. This spans from technical documentation to user prompts in software. It's an area of the technology industry that isn't as flashy as others, but the conversation with Megan really opened my eyes to the importance of being intentional about how you present information to anyone. Users of a product, technical staff reading documentation. These are...2021-03-1035 min
Digital Marketing Masters Podcast152 - Your Internet Security Isn't Good Enough with Todd KaneThink you're safe from hackers or corporate espionage? Think again. Todd Kane and Matt chat about the horrors of Internet Security for everyone from freelancers to giant corporations. Todd Kane is the founder of Evolved Management Consulting. He helps managed IT companies increase profit and decrease stress. But when it comes to Internet Security, we've seen it all.
Evolved Management Consulting: https://www.evolvedmgmt.com/
Digital Marketing Masters Podcast : https://hookseo.com/podcast2021-02-1846 minEvolved RadioERP065 - Building an MS Dynamics practiceToday on the podcast I'm chatting with Rick McCutcheon. Rick is a Microsoft Dynamics 365 MVP. Rick has a strong history in the CRM and Dynamics world. Now Rick helps businesses and vendors develop their Dynamics businesses. In the podcast Rick and build on the previous episode, growing your cloud business. We chat about the opportunity that's available in building a dynamics practice, how to do it, and the huge impact it could have on your business.2021-02-0926 minEvolved RadioERP064 - Grow your cloud offeringToday on the podcast I'm speaking with Douglas Fiore with Tech Data. Doug is a former Microsoft Dynamics business owner who now works as a partner enablement manager for Tech Data. Doug and I discuss some of the opportunities available to Microsoft cloud partners. Dynamics is a growing practice area for many MS partners and if you haven't considered how it could help your business, this podcast will help to highlight the opportunity available.2021-01-2823 minEvolved RadioERP063 - 2021 Network Field ReportToday on the podcast I'm joined by Steve Petryschuk, Technology Advocate with Auvik Networks. Steve is here to chat about the findings of Auvik's network field report. Auvik surveyed hundreds of IT Pros to get their perspective on their knowledge and practices around network management. The report is an interesting mix of insights. I've included a link to the full report in the show notes, so be sure to check that out. For now, enjoy my conversation with Steve as we discuss some of the insights from the report as well as some general discussion about network...2021-01-2529 min
The Engine of Matt Todd#268 Interview: Kevin KaneKevin Kane is a father of two young girls in the San Ramon Valley Unified School District. He has become a vocal proponent of returning to school, and once you hear his story, you'll understand his sense of urgency. Enjoy!2021-01-131h 20Evolved RadioERP062 - Protecting your business against fraudToday on the podcast I'm speaking with Stephen King (@sKingGForce)with Growth Force. Stephen is the CEO of GrowthForce one of the largest providers of outsourced bookkeeping and controller services in the US. With three decades of experience in supporting businesses with their finances, Stephen has seen it all. The topic of today's conversation is an important one, Fraud! Stephen and I discuss how businesses are impacted by fraud and how to build better systems and processes in your business to ensure you're not one of the thousands of businesses every year that have money...2021-01-1136 minEvolved RadioERP061 - Your Security Framework SucksToday on the podcast I'm chatting with Gabriel Gumbs (@gabrielgumbs), CIO of Spirion. Gabe had an early passion for technology and focused on the security field. Gabe has deep experience as a security practitioner. In the interview, we discuss where people tend to go wrong when implementing a security framework. We discuss some of the industry frameworks and how they can be leveraged for your own needs. We also touch on finding the balance between security policies and user friction. I hope you enjoy this thought-provoking discussion with an innovative leader in the security and privacy space.2020-12-0926 minEvolved RadioERP060 - Cash Management in a CrisisToday on the podcast I'm joined by Stephen King, President, and CEO of GrowthForce. GrowthForce is one of the largest outsourced accounting services in the US. His experience as a top executive in a Fortune 500 company is now put to work helping his team provide accounting system design and data-based management. In our discussion today we talk about the tough times that likely lay ahead for the economy in 2021. Why and HOW businesses should be preparing for a rough economic future. We also chat about the human element and how to balance the needs of...2020-11-1949 minEvolved RadioERP059 - The future of the RMMToday on the podcast I'm joined by Luis Giraldo. Luis is well known in the MSP channel for his role at IT glue, but Luis has recently moved to Solarwinds. Also, a lesser-known fact is that Luis is also an MSP owner. I'm not sure where he finds so many hours in the day, but I'm glad to have him as a return guest on the podcast. Luis was one of the very early guests of the podcast way back on episode five, which I'll link to in the show notes. The topic for today is MSP...2020-11-1039 minEvolved RadioERP058 - Getting the most from your PSA Today on the podcast I'm joined by Chris Timm with Sondela Consulting. Chris is a former MSP owner who now runs a consulting group that focuses on helping Managed Service providers get the most from the PSA. The PSA or professional services automation tool is a central tool to most MSPs. The trouble is the tool often doesn't get as much love or attention as it should. Yes, can do ticketing, but there is also SO much more that the PSA can provide for your business. Enjoy my conversation with Chris on why...2020-10-2022 minEvolved RadioERP057 - Adversity and ValuesToday on the podcast I'm speaking with Josh Weiss with LA Creative Technologies. Josh experienced very difficult personal events in the past year. The standard pressure of running an MSP was compounded by his girlfriend being diagnosed with cancer and his father entering palliative care. Then to top if off the coronavirus pandemic forced everyone into lockdown. It would have been understandable that Josh would have been overwhelmed by the pressure. Instead, adversity has created an opportunity to reflect on his values and his habits. Josh and I talk about what...2020-08-1049 minEvolved RadioERP056 - How To Price Your MSP Offering Today on Evolved Radio I'm chatting with Nigel Moore, leader of the Tech Tribe. Nigel is a favorite guest on the podcast and if you haven't heard Episode 35 when Nigel and I discussed the transition from Time and Materials provider to the MSP model, I encourage you to check out that previous episode. Today Nigel and I are chatting about one of the most common questions that gets asked in the MSP community, "How should I package and price my offering?" What should you include? What should my seat pr...2020-07-2235 minEvolved RadioERP055 - Get Acquired for Millions Today on the podcast I'm chatting with Linda Rose. Linda is an author, speaker, and advisor. Linda's background building, running and selling not one, but several technology companies. In the episode today we explore some of the lessons she's condensed from her experience into a book entitled, "Get acquired for millions." Linda and I discuss topics like valuing your company and what goes into that. Should you still be considering selling in a depressed market, how should you be preparing your company for a sale, and you may be surprised by how long that process takes. 2020-07-1443 minEvolved RadioERP054 - ADHDOn the podcast today, I'm joined by Robert Merki to talk about ADHD. ADHD is well recognized in modern culture. However, there are also a lot of misconceptions and stigmas associated with the condition. Rob explains his journey in finding he had ADHD, how it affected him, and how he manages. Rob is a software product director and is currently writing a book entitled ADHD Pro. Book link: https://adhdpro.xyz/ Twitter link: https://twitter.com/robmerki2020-07-0338 min
Relish The Journey | RunningS2E44 - I Am Enough: How to own your identity, with Todd KaneTodd Kane describes himself as an amplifier. I love that!
He is also a father, entrepreneur, author, veteran, philanthropist, and a transformative performance strategist for the LGBTQIA+ Community and its allies.
Check out his book - Hide And Seek: There's no truth in fear - https://amzn.to/3fKfwfy and visit him online at https://iamtoddkane.com/
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Support this podcast: https://podcasters.spotify.com/pod/show/myles-biggs/support2020-06-2431 min
Life with Beth and CourtThe Impact of Morning Routines (with Todd Norris)Tall Ticker Todd, as we like to call him, takes us through what his journey has been over the last 6 months trying to put a morning routine in place. Routines don't come natural for Todd, but as you'll hear him say - they make a BIG difference for him so he keeps on trying, even when it's tough.
Head over to our show notes to see Todd's routine and check out some of the tools he uses - like an app called Alarmy 😉
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Support this podcast: https://podcasters.spotify.com/pod/show/lifewithbethandcourt/support2020-04-1149 minEvolved RadioERP053 - Building and Securing Cloud InfrastructureToday on the podcast I'm speaking with Michael Argast founder of Kobalt. Kobalt is a security consulting partner that specializes in helping small to medium businesses secure their technical operations with an enterprise approach. Michael and I explore what team should consider when they are building cloud infrastructure. What are some of the common mistakes? Is On-prem more secure than the cloud? Also, since everyone is dealing with the COVID19 work from home issue, we explore some tips on ensuring people are staying secure when working from home.2020-04-0626 minEvolved RadioERP052 - Scoping Projects for SuccessToday I'm joined by Jon Scott from Scope Stack. We talk about some of the best practices you should use when scoping projects. Things like fixed fee vs. TnM, the difference between a proposal and a SOW, and how you can make your project scoping easier. This is a great episode with useful insights to help you to up your project delivery game. You can increase profit and client satisfaction while reducing the burden on the tech team.2020-03-2325 minEvolved RadioERP051 - Using LinkedIn For Lead Generation with Nate Freedman Today on the podcast I'm joined by Nate Freedman from Tech Pro Marketing. We talk about some of the common mistakes IT companies make when building their marketing engine. We also discuss some of the effective tactics in marketing to your clients. We focus heavily on using LinkedIn as a vehicle for generating leads. We also touch on using your website and paid click campaigns. There are tons of useful ideas and strategies in this episode, so listen up and maybe make a few notes.2020-03-0926 minEvolved RadioERP050 - Selling Cybersecurity with Jennifer BleamToday on the podcast I'm speaking with Jennifer Bleam with MSP Sales Revolution. Selling Cybersecurity is critical for any IT service provider. After all, the impact of a cyber attack on your clients has an impact on you with recovery work and potential damage to reputation. So How do you sell cybersecurity to your clients? Is it appropriate to use fear as a sales tool? How do you counter the pushback that you get from some clients? Jennifer and I talk about these questions and much more, so please enjoy this topical and actionable conversation with Jennifer Bleam.2020-02-2534 minEvolved RadioERP049 - The Accidental Project Manager with Rachel GertzOn the podcast today, I'm speaking with Rachel Gertz about project management. Rachel is a return guest to the podcast. We've previously talked about the role of the project manager in episode 9. She also joined me in episode 19 to talk about some futuristic topics like AI and medicine. Today, we dive deeper into project management, especially people that find themselves as accidental project managers. We share some tips about dealing with people, how to run project meetings, and the huge career opportunities in project management. ERP009 - Project Management ERP019 - Futurism and...2020-02-1936 minEvolved RadioERP048 - Genetic Engineering with Michael SeilerToday on the podcast, we're diving into the evolution of biosciences and genetic engineering. I'm speaking to Michael Seiler with Taconic. Michael is an expert in genetic engineering. At Taconic, they help researchers to test drug therapies and even gene therapies with highly controlled animal models. The field of biosciences is evolving fast and Taconic is at the cutting edge of what a more modern test tube looks like. On the podcast, Michael and I discuss gene therapy and the science of genetic engineering. We also discuss the quickly advancing field of the microbiome.2020-02-1140 minEvolved RadioERP047 - Discovering Your Blind Spots w/ Likky LavjiToday on the podcast I'm speaking with Likky Lavji about blind spots. Everyone has blind spots. We have them in our personal life and our work lives. Being aware of our blindspots can open up a universe of options for us to advance our goals. Likky is a former MSP owner and EOS consultant. He speaks honestly about his own experiences as a business owner as well as his observations inside other people's businesses. This is a great conversation that hopefully gets you thinking about your own blind spots that may be quietly controlling your world. Likky...2020-01-2338 minEvolved RadioERP046 - Perfecting Service with Alona BolotnikovaMost MSPs are great at solving technical problems, but being a great MSP is more about how you make your clients feel, more than what you do. On the podcast today is Alona Bolotnikova of Perfecting Service. She helps MSPs with the soft skills and service coaching to ensure your support team is providing the best possible service experience for your clients. We talk about common client complaints, best practices for updating clients on tickets, and top tips for helping your techs improve their service skills. Enjoy my conversation with Alona about creating a great...2019-10-1518 min
The Construction Leading Edge PodcastCannabis Construction is a Minefield with Eamonn O'KaneThe cannabis construction segment of our industry is booming and expected to grow. Eamonn O'Kane, CEO of Valiant America has grown a construction business that specializes in this industry. Here's what you'll learn in this construction podcast: Why does Eamonn say the cannabis construction industry is a "minefield?" What are the pitfalls to watch out for? The types of buildings in the cannabis industry. What is the biggest opportunity right now in this segment? Why did Eamonn move to the U.S. from Ireland, and how did he start a business? What was Eamonn's bi...2019-09-111h 06The Construction Leading Edge PodcastCannabis Construction is a Minefield with Eamonn O'KaneThe cannabis construction segment of our industry is booming and expected to grow. Eamonn O'Kane, CEO of Valiant America has grown a construction business that specializes in this industry. Here's what you'll learn in this construction podcast: Why does Eamonn say the cannabis construction industry is a "minefield?" What are the pitfalls to watch out for? The types of buildings in the cannabis industry. What is the biggest opportunity right now in this segment? Why did Eamonn move to the U.S. from Ireland, and how did he start a business? What was Eamonn's bi...2019-09-111h 06Evolved RadioERP045 - Management Superheroes w/ Aydin MirzaeeToday we're talking about my favorite topic. Management. Earlier this year I found a software tool that filled a gap that I've struggled with for years. Both as a manager in previous roles, but also the managers that I've coached. Keeping notes for meetings, one on ones, sharing deliverables and provide feedback. There are some tools that help with some of these, but it was always imperfect. Then I found Fellow. They call it a manager's co-pilot, but I would argue it's more than that. It uses the management practices that I advocate for and...2019-09-1133 minEvolved RadioERP044 - Manage Equipment Warranty Cycle and Profit w/ Dan Wensley Most IT Service providers are sitting on top of a multi-million dollar sales opportunity in their existing customer base. This episode of Evolved Radio will show you how to take advantage of this massive opportunity. Today on the podcast I'm joined by Dan Wensley, CEO of Warranty Master. Dan is a veteran of the MSP channel, having worked at Level Platforms which was a darling of the Canadian tech scene. Dan was also the president of Passportal before joining Warranty Master. In our conversation, we talk about how MSPs can leverage...2019-08-0227 minEvolved RadioAttacks in the MSP Channel w/ Kyle Hanslovan There has been a string of coordinated attacks on MSPs recently. Large players like WiPro, Fujitsu, and IBM. As well as a number of smaller regional MSPs. Kyle Hanslovan (@kylehanslovan) of Huntress Labs joins me on the podcast to give us his expert viewpoint on the risks these attacks pose and how IT service companies should be securing their environments to avoid being the next victim. LINKS MENTIONED IN THE PODCAST: Huntress Labs Attack Debrief Webinar 2019-07-0244 minEvolved RadioERP042 - Bring Your Brain to Work w/ Art MarkmanArt Markman (@abmarkman) is a leading cognitive scientist. Art is a professor of psychology and marketing at the University of Texas at Austin. He is also the author of several books and hundreds of scholarly articles. Today we discuss his new book "Bring Your Brain to Work. Using Cognitive Science to Get a Job, Do It Well, and Advance Your Career." Art also has a podcast called "Two Guys on Your Head."2019-05-1147 minEvolved RadioERP041 - The Science of ProcrastinationToday on the podcast I'm talking to Piers Steel, Professor at the University of Calgary and author of The Procrastination Equation. Piers has spent years researching the reasons for and impacts of procrastination. Today we chat about the reasons why you fail to follow through despite your best intentions. It's a surprisingly complex topic. A fascinating mixed conversation on self-help, psychology, biology, and productivity. I'm sure you'll find the conversation as fascinating as I did. Enjoy.2019-04-2651 minEvolved RadioERP040: Mergers and Acquisitions with Chris DayOn the podcast, today is Chris Day CEO of Top Down Ventures. Chris is a well-recognized member of the MSP channel, as the founder of IT Glue. IT Glue's remarkable growth curve and industry attention are unlike anything we've seen in the market. He recently exited IT Glue after selling to Kaseya. Now he's working with SaaS application entrepreneurs to provide capital and scaling strategies for their businesses. In our discussion we catch up with Chris on the recent M&A activity of Glue and Fully Managed, the projects currently on deck at Top Down...2019-02-0336 minEvolved RadioERP039: Mark Colgate - The Science of ServiceMark is a Professor of Service Excellence at the University of Victoria, Gustavson School of Business. Author of "The science of service, the proven formula to drive customer loyalty and stand out from the crowd." Available on Amazon. Mark has done work with the govt. Of British Columbia, Telus, Whistler Blackcomb and the Commonwealth Bank of Australia.2019-01-2622 min
Evolved RadioERP038 - IT and MSP Industry w/ Kevin BehrOur conversation is a stimulating discussion on the evolution of the IT industry as we know it today and some exploration of what it may look like in the future. How you can remove bottlenecks in your organization and how you can grow the skills of your team to ensure everyone's commitment and success. Kevin is a co-author on several popular books including The Visible OPs Handbook, The Phoenix Project, and more. His industry expertise and insights are wide-ranging and the discussion is fascinating and enlightening.2018-11-3053 minEvolved RadioERP037 - Cloudberry Backup w/ Doug HazelmanToday's podcast is brought to you by Cloudberry. Your #1 cross-platform cloud backup platform. I chatting with Doug Hazelman (@VMDoug), VP of technical marketing with Cloudberry. Backups are an important offering for any IT service provider. Cloudberry is focused on supporting MSPs build a flexible backup offering that protects servers and workstations, as well as cloud app data like Office 365 and G suite. Cloudberry allows a free trial of their software, so why not sign up and give it a spin? Doug hosts an MSP focused podcast called MSP Voice that you should subscribe...2018-09-2818 minEvolved RadioERP036 - Advanced Nuclear Energy w/ Canon BryanOn the podcast today I'm speaking with Canon Bryan, CFO with Terrestrial Energy. Terrestrial Energy is an industry leader in next-generation nuclear energy. Nuclear is a fantastically efficient and clean source of energy, but over the years it's earned a bit of negative reputation. As Canon and I discuss this reputation is really unfair when you examine the facts. Terrestrial Energy is building the next generation of nuclear power. It's much more compact, it's dramatically safer, and could be the key to our energy future. Resources mentioned 4th Generation Energy Blog Terrestrial Energy...2018-09-2130 min
Evolved RadioERP035 - Moving from TnM to MSP Model w/ Nigel Moore Today on the podcast, my guest is Nigel Moore, Founder of The Tech Tribe. Nigel built and sold a successful MSP in Sydney. He now is leading a tribe of MSP owners looking to grow their MSP practice. Nigel and I talk about the evolution of the IT service company to an MSP. The mistakes people make and what makes it difficult. We also explore the idea of if you should do TnM & MSP or just go pure MSP. Nigel is a fantastic guy and is truly passionate about the industry.2018-08-3129 minEvolved RadioERP034 - Customer Satisfaction Scoring w/ Simplesat Today's podcast is brought to you by Simplesat. Your tool for stupidly simple satisfaction surveys. I'm joined by Derek and Cory Brown, the father-son team behind Pronto Marketing and Simplesat. If you're in a service-based industry it's important to know how your customers feel about your service. Traditional satisfaction surveys are terrible and the response rate shows that's the case. Simplesat can increase your client feedback 10 fold. Simplesat also makes the data more actionable. Jump over to simplesat.io for a free 30-day trial and try it out yourself.2018-07-1626 min
Evolved RadioERP033 - Advanced Biometric Security w/ Ian Paterson Today on Evolved Radio we're talking everyone's favorite IT topic lately. Security! I'm joined by Ian Paterson CEO of Plurilock. His company has a really innovative approach to security. It's an advanced form of user identification that can tell who you are by how you type and move the mouse. We talk about why users hate passwords, security requirements for regulated industries, and much more.2018-07-0940 min
Evolved RadioERP032 - MSP Coaching w/ Richard TubbRichard Tubb is one of the best-known experts in the global IT Managed Service Provider (MSP) community. His track record speaks for itself, as he launched and sold his own MSP business before creating a leading MSP media and consultancy practice. Richard is also the author of the IT Business Owner's Survival Guide and the author of the Tubblog. We discuss why you may need a business coach, what business owners tend to struggle with most, and how technology is evolving MSP businesses as well as their client's businesses. Several books are mentioned in the p...2018-06-0342 min
Evolved RadioERP031 - vCIO Process w/ Alex MarkovOn the podcast today, I'm chatting with Alex Markov, President of Red Key Solutions and CEO of Strategy Overview. Red Key is a mature and successful MSP in the New York area. Alex and his team work hard to deliver business value to their clients. One of the best way for MSPs to do that is implementing a QBR/TBR. Alex recognized the value in the system they had built and has created a SaaS product called Strategy Overview to help others deliver effective technology planning to their clients.2018-05-2931 min
Evolved RadioERP030 - Canadian Cannabis Industry w/ Dan Sutton Dan Sutton is vocal leader in the BC cannabis industry. Dan started Tantalus Labs, a cannabis production company in 2012. Dan has been a strong supporter of greenhouse based production of cannabis. We talk about the social and financial impact of that approach. We also discuss the fast dissolving social and professional stigmas associated with cannabis. Canada is expected to federally legalize cannabis in 2018. The Canadian market alone is expected to be worth about seven Billion. Dan and his team hope to position sungrown BC bud as a market leader in the industry.2018-04-1235 min
Evolved RadioERP029 - Graphene w/ Dr. Joseph MeanyIf you've never heard of Graphene, you can bet you'll be hearing a lot more about it in the coming years. Graphene is a material that quietly holds the keys to many of our next generation of technological advances. Filtering water at an atomic level, creating impossibly lightweight bulletproof material, building a quantum supercomputer, and powering nanobots. This little-known material called Graphene is central to a series of fascinating technical discoveries. Today I'm speaking with Dr. Joseph Meany. Dr. Meany is and his colleague, Les Johnson, have written a book about this amazing material.2018-01-0433 min
Evolved RadioERP028 - Kanban for Connectwise ManageWim Kerkhoff and I talk lean for devops and IT managed services. Wim built a Kanban system for Connectwise Manage2017-11-2627 min
Evolved RadioERP027 - Offshore Support w/ James Vickery James built an offshore support team to augment his MSP business. He found the offshore strategy enabled a scaling of his business that he otherwise never could have achieved. As more and more peers asked him how to do the same he recognized a business opportunity and Benchmark 365 was born. James and I discuss his journey, some of the common resistance points around offshoring and how his team integrates with existing MSP businesses.2017-11-1330 min
Evolved RadioERP026 - Desktop as a Service (DaaS) with Ted HulsyTed is the Chief Revenue Officer at Itopia. Itopia's mission is to make it easy to migrate Windows workspace environments to the cloud.We talk about the evolution of Cloud computing, including Desktop as a Service (DaaS) and using the public cloud for rapidly deploying computing infrastructure. This is a rapidly growing solution in the IT industry enabling providers to spin up remote desktop environments in no time at all. Ted and I also talk about the competition between AWS, Azure, and Google in the public cloud arena.2017-10-0730 min
Pharmacy Future LeadersPharmacy Future Leaders - Sean Kane, PharmD - Pharmacy Podcast Episode 411#PharmacyFutureLeaders
Academic Rotation and Critical Care
Guest: Sean Kane, Pharm.D.
Assistant Professor Rosalind Franklin COP
Today we're going to be talking with Sean Kane, PharmD, BCPS, is an Assistant Professor at Rosalind Franklin University of Medicine and Science in North Chicago, Illinois, and a Critical Care Pharmacist at Advocate Condell Medical Center in Libertyville, Illinois. Dr. Kane received his Doctor of Pharmacy degree at Butler University in 2010 and completed 2 years of residency, specializing in critical care at the University of Illinois at Chicago.
Dr. Kane is the creator of ClinCalc.com, an evidence-based clinical decision support website with educational to...2017-03-2938 min.jpg)
intrepid.MEDIAKane Frisby, “By HR, For HR”Kane Frisby, "Using HR Data to Serve the Whole Organization"
Kane Frisby, Chief Strategy Officer - Dovetail Software
“The majority of HR teams are probably running unhealthy and getting fit takes a bit of effort. We like to help HR departments run themselves and we keep our product up-to-date." - Kane Frisby
Check out this great interview and learn what’s on Kane’s mind:
#HRfit
Employee Portal, HR Help Desk, Knowledge Management, and Reporting Analytics
Helping HR engage with Employees with a convenient Employee Portal
Getting your HR Team and Processes in Shape
What is Engagement? Helping our Clients really com...2016-11-2313 min