Shows
i-SIGMA On Airi-SIGMA On Air Live Stream with Nick AdamsIn this interview we meet with Nick Adams, CEO of WebVitality Inc. Nick shares his story and some of the unique perspectives he brings to web marketing. #isigmaconf25 #shredtruckstudiohttps://webvitality.net/2025-04-0913 mini-SIGMA On Airi-SIGMA On Air Live Stream with Melanie SpringLive and unedited - Melanie Spring was a featured speaker at the i-SIGMA Annual Conference Executive Luncheon. She's also presenting a breakout session on Monday morning. Melanie joins Tom in the Shred-Tech sponsored podcast studio to discuss both of her topics, "Who Are You Without Your Business?" and "The Original AI - Aligned Intuition." #isigmaconf25 To learn more about Melanie, visit https://melaniespring.com/2025-04-0715 min
Headphone StoryThe Lantern MenNarrated by Bill Walston Contributors - Abi, Alex, Bridie, Bill, Fiona, Githa, Ian, Nicky, Paul, Penny, Savi, Sophie, Steve and Tina Inspired by the folklore of the Lantern Men - a mysterious white light that hovers over the Fenland at night, luring wanderers into the reed beds - this sound piece is the culmination of a six month collaboration between Composer Tom Adams and participants from the Camsight and Vision Norfolk community. Together, they have explored Wicken Fen by boat and on foot, handled museum objects at Ely Museum, and developed songs, sonic meditations and...2024-02-2929 min
Headphone StoryPaperboyTom retraces his steps of his old paper round, where he learned several lessons in one day. 'Paperboy' is a Headphone Story production Co-produced by Tom Adams & Karen Pirie Listen to more Headphone Story episodes anywhere you find your podcasts.2023-12-2911 min
Headphone StoryNit NurseInspired by the true story of Tom’s nurse at school and recorded at Mayor of Margate’s Parlour, step into a captivating audio story that brings together two extraordinary women in an epic, bloody encounter. Nit Nurse takes you on a journey that intertwines the legendary Nit Nurse, and the indomitable former Prime Minister, Margaret Thatcher. Who will win the day? Serving suggestion in how to listen to Nit Nurse: Listen on headphones In your most comfortable chair When the sun has woken up fully2023-06-1235 min
Headphone StoryScrapbookAfter Tom’s discovery of three old scrapbooks from the 1960s, comes a heartwarming audio story that celebrates the lives of the Cornish couple whose romantic legacy lives on in those pages. Through poignant storytelling and a rich soundscape, Scrapbook invites you to embark on an emotional and charming adventure that captures the essence of love, life, and the beauty of memories. Recorded at The Museum of Cornish Life, Cornwall this audio experience brings the past to life, evoking a range of emotions that will resonate with listeners of all ages. Serving suggestion in...2023-06-0940 min
Headphone StoryGeorgeIn this enchanting tale, you'll meet George, a faithful and devoted guide dog who has spent years helping his companion navigate the world with confidence and independence. As George nears retirement, he reflects on his incredible journey and the countless lives he has touched along the way. Inspired by Tom as a young boy, witnessing the relationship between his Uncle, who is blind and the close, tender teamwork with his guide dog. Recorded live in the living room of Siobhan Meade, who is registered blind, with her guide dog, Marty, curled up...2023-06-0932 min
Headphone StoryEscape Room “Tonight, Tom will run from that escape room, and never have felt more happy to leave anything!” Inspired by a panic attack in an escape room, this gripping tale is a captivating blend of suspense, empathy, and personal growth. Through the journey of our characters, Tom and Alex, listeners will gain insight into the challenges faced by those who experience anxiety, fostering understanding and compassion. Through immersive sound design and authentic storytelling, you'll feel the mounting anxiety, the palpable fear, and the desperate need to find a way out. Recorded in The Ma...2023-06-0932 min
Advisory Board {INSIDER} with Tom AdamsLeverage an Advisory Advantage for Future-Proofing with Mike RichardsonIn this energetic and engaging episode, I have a fascinating conversation with Mike Richardson, an expert on agility and a member of the 4 AM club. We explore Mike's journey from his early days building hovercrafts in school to working on a Shell oil rig and how these experiences shaped his understanding of agility. Mike shares insights on staying within the green zone of organized chaos, the importance of innovation, and his powerful concept of "conversation flow to cash flow. " We also discuss the value of different types of advisory boards and the importance...2023-03-231h 02
The TomCastMaximizing Sales and Client Success with Brinn JohnstonOn this episode Tom chats with Brinn Johnston, the Manager of Client Success and Fulfillment with All Points Shredding & Medical Waste, based in Stuart FL. In this episode, Brinn talks about inside sales for shredding, the different sales tactics for winning more deals, and specific ways she's found to improve the process. We spend some time discussing how sales and operations work together instead of adversarially to create better results. This is a highly practical episode and should be required listening for any shredding operator and their inside sales or customer service teams.+++++++++++++++Brinn JohnstonCEO2023-03-0732 minThe TomCastMaximizing Sales and Client Success with Brinn JohnstonOn this episode Tom chats with Brinn Johnston, the Manager of Client Success and Fulfillment with All Points Shredding & Medical Waste, based in Stuart FL. In this episode, Brinn talks about inside sales for shredding, the different sales tactics for winning more deals, and specific ways she's found to improve the process. We spend some time discussing how sales and operations work together instead of adversarially to create better results. This is a highly practical episode and should be required listening for any shredding operator and their inside sales or customer service teams.+++++++++++++++Brinn JohnstonCEO2023-03-0732 min
Advisory Board {INSIDER} with Tom AdamsThe Launch of the Advisory Board {INSIDER} PodcastIn this inaugural episode of the Advisory Board {INSIDER} podcast I'll share a lot of details about the podcast and where I am going with it. You'll get to know a bit of my story that forms the backdrop to why I'm involved in the world of advisory boards. I'll dig into what led me to this approach and why I'm doing this podcast. Then, I outline the planned structure of the podcast including the categories of episodes. My goal in every episode is to explore the all the facets of advisory boards by t...2023-03-0140 min
The TomCastData & Cyber Security with Angie Singer KeatingOn this episode Tom chats with Angie Singer Keating, CEO and co-founder of Reclamere, a cyber security and data destruction company. Angie outlines the distinctions and alignment between the various data security service offerings they provide as well as how those services evolved. She shares how she thinks about marketing and the role of being a subject matter expert. She also discusses how vendors in the data and information security industries need to be ready for data security requirements we will all be required to face very soon. Finally, Angie discusses the impact of a horse on her role...2023-01-3135 minThe TomCastData & Cyber Security with Angie Singer KeatingOn this episode Tom chats with Angie Singer Keating, CEO and co-founder of Reclamere, a cyber security and data destruction company. Angie outlines the distinctions and alignment between the various data security service offerings they provide as well as how those services evolved. She shares how she thinks about marketing and the role of being a subject matter expert. She also discusses how vendors in the data and information security industries need to be ready for data security requirements we will all be required to face very soon. Finally, Angie discusses the impact of a horse on her role...2023-01-3135 min
The TomCastNathan Cambell on All Things i-SIGMAOn this initial episode of 2023, Tom chats with Nate Campbell, i-SIGMA's CEO about current happenings and directions in the association. Nate became CEO of the association in August of 2022. He shares the story of his early start in the information management industry, and the road from then till present. In the conversation, Nate tells about his entry into the role of CEO and then explores some of the changes that are happening in the day-today and future of the organization, with a particular focus on the upcoming conference in the spring in Las Vegas. Along with an Exclusive Executives-Only...2023-01-1040 minThe TomCastNathan Cambell on All Things i-SIGMAOn this initial episode of 2023, Tom chats with Nate Campbell, i-SIGMA's CEO about current happenings and directions in the association. Nate became CEO of the association in August of 2022. He shares the story of his early start in the information management industry, and the road from then till present. In the conversation, Nate tells about his entry into the role of CEO and then explores some of the changes that are happening in the day-today and future of the organization, with a particular focus on the upcoming conference in the spring in Las Vegas. Along with an Exclusive Executives-Only...2023-01-1040 min
The TomCastShred Plant Optimization with Jeff BeaudoinOn this episode Tom chats with Jeff Beaudoin, Operations Manager at Ameri-Shred, Corp. Jeff is an Engineer by training, but has been involved in manufacturing, sales, design and layout of shredding plants for shred operators for many years. Jeff provides valuable insight about the thinking and planning required for a new, plant-based operation. He also weighs in on how existing operators should think about optimizing and ensuring the long-term success of the machinery they have. If you’re thinking about building a plant-based shredding system, or already have one, this 30 minute episode is for you.+++++++++++++++Jeff Beaudoin2022-12-1328 minThe TomCastShred Plant Optimization with Jeff BeaudoinOn this episode Tom chats with Jeff Beaudoin, Operations Manager at Ameri-Shred, Corp. Jeff is an Engineer by training, but has been involved in manufacturing, sales, design and layout of shredding plants for shred operators for many years. Jeff provides valuable insight about the thinking and planning required for a new, plant-based operation. He also weighs in on how existing operators should think about optimizing and ensuring the long-term success of the machinery they have. If you’re thinking about building a plant-based shredding system, or already have one, this 30 minute episode is for you.+++++++++++++++Jeff Beaudoin2022-12-1328 min
The TomCastShred Truck Insider with Guy WakutzGuy Wakutz, President of Alpine Shredders, a shed truck manufacturer based in Kitchener, Ontario joins Tom on this episode. Guy shares the current state of the shred truck industry as it relates to supply chain issues, costs and implications. He also recommends how business owners need to think about acquiring a new truck in the current market. He discloses an interesting statistic about how many trucks are being made that are for Non-CDL vs CDL drivers. Tom and Guy also discuss the differences between being a new shred operator versus a seasoned shredding business owner as it relates to...2022-11-2931 minThe TomCastShred Truck Insider with Guy WakutzGuy Wakutz, President of Alpine Shredders, a shed truck manufacturer based in Kitchener, Ontario joins Tom on this episode. Guy shares the current state of the shred truck industry as it relates to supply chain issues, costs and implications. He also recommends how business owners need to think about acquiring a new truck in the current market. He discloses an interesting statistic about how many trucks are being made that are for Non-CDL vs CDL drivers. Tom and Guy also discuss the differences between being a new shred operator versus a seasoned shredding business owner as it relates to...2022-11-2931 min
The TomCastAn Innovators Perspective with David MosesDavid Moses, founder of XpresspaX, Inc and Express Business Forms & Systems joins Tom on this episode. David shares his story of helping Iron Mountain with their first mass produced and printed barcodes for their emerging records storage business. He then shares how a conversation with a VP led to massive innovation for the Iron Mountain media vault business that dramatically changed the game for the company. Out of these stories, David then shares the secrets underlying innovation and the creative process. This show provides some great insights into three elements of innovation, the distinction between product and process, and t...2022-11-1539 minThe TomCastAn Innovators Perspective with David MosesDavid Moses, founder of XpresspaX, Inc and Express Business Forms & Systems joins Tom on this episode. David shares his story of helping Iron Mountain with their first mass produced and printed barcodes for their emerging records storage business. He then shares how a conversation with a VP led to massive innovation for the Iron Mountain media vault business that dramatically changed the game for the company. Out of these stories, David then shares the secrets underlying innovation and the creative process. This show provides some great insights into three elements of innovation, the distinction between product and process, and t...2022-11-1539 min
The TomCastA Collection Container Deep Dive with Cory LayesOn this episode Tom chats with Cory Layes of Bins4Shredding based in Barrie, Ontario. As a long-time vendor in the industry, Cory removes his sales hat and shares his deep knowledge about all things collection containers.Cory discusses the mistakes he sees a lot of shredding companies make with buying bins not using Just-in-Time programs, bin selection and client container placement programs. He provides advice on collection container diversity and recommendations for an ongoing awareness of what's currently available to support a full range of client collection options. He also explores container maintenance and emerging innovations in...2022-11-0134 minThe TomCastA Collection Container Deep Dive with Cory LayesOn this episode Tom chats with Cory Layes of Bins4Shredding based in Barrie, Ontario. As a long-time vendor in the industry, Cory removes his sales hat and shares his deep knowledge about all things collection containers.Cory discusses the mistakes he sees a lot of shredding companies make with buying bins not using Just-in-Time programs, bin selection and client container placement programs. He provides advice on collection container diversity and recommendations for an ongoing awareness of what's currently available to support a full range of client collection options. He also explores container maintenance and emerging innovations in...2022-11-0134 min
The TomCastShould You Implement The Entrepreneurial Operating System in Your Shred Business?The Entrepreneurial Operating System - or EOS for short - is the hottest business operating system in the world today, especially for service companies. Developed by Gino Wickman and fully outlined in his book, Traction: Get A Grip on Your Business, EOS is a complete set of simple concepts and practical tools that has helped thousands of entrepreneurs around the world get what they want from their businesses.In this solo episode, Tom Adams review the elements of EOS, as well as some of the history of other operating systems that preceded it. From there, Tom outlines...2022-10-1833 minThe TomCastShould You Implement The Entrepreneurial Operating System in Your Shred Business?The Entrepreneurial Operating System - or EOS for short - is the hottest business operating system in the world today, especially for service companies. Developed by Gino Wickman and fully outlined in his book, Traction: Get A Grip on Your Business, EOS is a complete set of simple concepts and practical tools that has helped thousands of entrepreneurs around the world get what they want from their businesses.In this solo episode, Tom Adams review the elements of EOS, as well as some of the history of other operating systems that preceded it. From there, Tom outlines...2022-10-1833 min
The TomCastRising Tides with Stacey LombardoOn this episode Tom chats with Stacey Lombardo of Infoshred based in East Windsor, Connecticut.Stacey shares her entrepreneurial story of buying the shredding business 25 years ago and her amazing journey till now. Stacey was one of the earliest NAID members when it was first established. She shares her philosophy of “rising the tide” in the company and how that influences their perpetual focus on people and profit. You’ll hear how she manages by wandering around and using heart-based leadership to lift everyone on her team, self-described as the team's Momma Bear. Stacey discusses some tactics she’s...2022-09-2028 minThe TomCastRising Tides with Stacey LombardoOn this episode Tom chats with Stacey Lombardo of Infoshred based in East Windsor, Connecticut.Stacey shares her entrepreneurial story of buying the shredding business 25 years ago and her amazing journey till now. Stacey was one of the earliest NAID members when it was first established. She shares her philosophy of “rising the tide” in the company and how that influences their perpetual focus on people and profit. You’ll hear how she manages by wandering around and using heart-based leadership to lift everyone on her team, self-described as the team's Momma Bear. Stacey discusses some tactics she’s...2022-09-2028 min
The TomCastAn F-250 and a Trailer with Muff LondonMuff London, the Founder and President of Document Shredding & Storage (DSS) based in Amarillo, Texas joins Tom on this episode. Muff shares the early story of starting the shredding business in a most unusual way, leveraging other people's empty trucks and warehouse space before graduating to a F-250 and a trailer. She also shares two of her favorite "subtle" marketing tactics that created a lot of positive momentum and name recognition for DSS. Don't miss her deep dive explanation on how she trusts her instincts and how she handles difficult people. There are so many great insights in this e...2022-09-0631 minThe TomCastAn F-250 and a Trailer with Muff LondonMuff London, the Founder and President of Document Shredding & Storage (DSS) based in Amarillo, Texas joins Tom on this episode. Muff shares the early story of starting the shredding business in a most unusual way, leveraging other people's empty trucks and warehouse space before graduating to a F-250 and a trailer. She also shares two of her favorite "subtle" marketing tactics that created a lot of positive momentum and name recognition for DSS. Don't miss her deep dive explanation on how she trusts her instincts and how she handles difficult people. There are so many great insights in this e...2022-09-0631 min
The TomCastLeveraging A Coach with Jay BurnsOn this episode Tom chats with Jay Burns of Crown Information Management based in Winter Haven, Florida.Jay shares how his own personal growth and development as well as the evolution of the business has been deeply impacted by an external coach. Jay talks about the early benefits and the evolving evidence of the impact of his coach on him personally, especially as it relates to his emotional intelligence. Pay special attention to the discussion about the focus groups Jay wanted to implement with his team and how his coach really changed the outcome because she led...2022-08-2325 minThe TomCastLeveraging A Coach with Jay BurnsOn this episode Tom chats with Jay Burns of Crown Information Management based in Winter Haven, Florida.Jay shares how his own personal growth and development as well as the evolution of the business has been deeply impacted by an external coach. Jay talks about the early benefits and the evolving evidence of the impact of his coach on him personally, especially as it relates to his emotional intelligence. Pay special attention to the discussion about the focus groups Jay wanted to implement with his team and how his coach really changed the outcome because she led...2022-08-2325 min
The TomCastLosing Scott with Jill FaskenJill Fasken, the former owner of Colorado Document Security located in Grand Junction, Colorado joins Tom on this episode. Jill describes how she and her husband Scott started the company in 2003, and the growth and development of it over the years. But, the focus of the conversation is how Jill responded and dealt with Scott's unexpected death in 2019, and the immediate and ongoing actions she took to lead the business forward. Learn how she transitioned from her administrative and financial roles in the business to fully running it despite the profound emotional loss she was experiencing. Jill also shares...2022-08-0243 minThe TomCastLosing Scott with Jill FaskenJill Fasken, the former owner of Colorado Document Security located in Grand Junction, Colorado joins Tom on this episode. Jill describes how she and her husband Scott started the company in 2003, and the growth and development of it over the years. But, the focus of the conversation is how Jill responded and dealt with Scott's unexpected death in 2019, and the immediate and ongoing actions she took to lead the business forward. Learn how she transitioned from her administrative and financial roles in the business to fully running it despite the profound emotional loss she was experiencing. Jill also shares...2022-08-0243 min
The TomCastHard Drive Destruction Sales with Jim BeranOn this week's episode, Tom meets with Jim Beran, Director of Sales at Gilmore based in Pensacola, FL. Jim is a long time sales leader in the shredding industry. He discusses the history of selling in the industry and some of the differences he sees between the early selling and today. Jim also shares some of his phone needs assessment process which can be really helpful to company positioning. The big takeaway in this episode is the way they sell hard drive destruction to existing clients with small numbers of hard drives to shred in a targeted city or a...2022-07-1927 minThe TomCastHard Drive Destruction Sales with Jim BeranOn this week's episode, Tom meets with Jim Beran, Director of Sales at Gilmore based in Pensacola, FL. Jim is a long time sales leader in the shredding industry. He discusses the history of selling in the industry and some of the differences he sees between the early selling and today. Jim also shares some of his phone needs assessment process which can be really helpful to company positioning. The big takeaway in this episode is the way they sell hard drive destruction to existing clients with small numbers of hard drives to shred in a targeted city or a...2022-07-1927 min
The TomCastHiring Staff with Developmental Disorders with Liz MettsLiz Metts, Senior Director of Business Operations at Secure Shred & Opportunity Enterprises located in Valparaiso, Indiana joins Tom on this episode. Liz describes how they employ individuals with disabilities in the shredding and recycling operation. She shares the benefits the individual employees gain as result of their employment, but also the incredible business benefits that come from hiring them. She discusses the important training and business structures that ensure optimal success for the team and how a shredding company like yours could hire someone with a disability to be an incredible part of your team.+++++++++++++++Liz Metts2022-07-1230 minThe TomCastHiring Staff with Developmental Disorders with Liz MettsLiz Metts, Senior Director of Business Operations at Secure Shred & Opportunity Enterprises located in Valparaiso, Indiana joins Tom on this episode. Liz describes how they employ individuals with disabilities in the shredding and recycling operation. She shares the benefits the individual employees gain as result of their employment, but also the incredible business benefits that come from hiring them. She discusses the important training and business structures that ensure optimal success for the team and how a shredding company like yours could hire someone with a disability to be an incredible part of your team.+++++++++++++++Liz Metts2022-07-1230 min
The TomCastBank the Box with Gary WrightOn this week's episode, Tom meets with Gary Wright, Vice President of Operations at Williams Data Management & ShredMyFiles.com based in Los Angeles, California. Three months ago Gary implemented a program called Bank the Box, which rewards drivers on purge jobs for the number of boxes they shred over and above the work-order expectation. Learn about how Gary has implemented this program with his driver team and the really cool benefits he's seen in the process. Plus, Gary shares other significant ways the company has bucked the industry and national trend of high driver turnover such that they have a...2022-06-2825 minThe TomCastBank the Box with Gary WrightOn this week's episode, Tom meets with Gary Wright, Vice President of Operations at Williams Data Management & ShredMyFiles.com based in Los Angeles, California. Three months ago Gary implemented a program called Bank the Box, which rewards drivers on purge jobs for the number of boxes they shred over and above the work-order expectation. Learn about how Gary has implemented this program with his driver team and the really cool benefits he's seen in the process. Plus, Gary shares other significant ways the company has bucked the industry and national trend of high driver turnover such that they have a...2022-06-2825 min
The TomCastAnnual Fee with Heather FitzankoHeather Fitzanko, Vice President of AAA Certified Confidential Security Corp of Peoria, Illinois shares their unique small business service program with Tom on this episode. About four years ago, Heather launched the ShredSmart program, an annual billing program for select small business clients. Learn how she implemented the program, the benefits and challenges she's uncovered along the way, and the advice she has for you if you choose to do something similar in your business.+++++++++++++++Heather FitzankoVice PresidentAAA Certified Confidential Security Corp You can find AAA Certified Confidential Security Corp here...2022-06-2123 minThe TomCastAnnual Fee with Heather FitzankoHeather Fitzanko, Vice President of AAA Certified Confidential Security Corp of Peoria, Illinois shares their unique small business service program with Tom on this episode. About four years ago, Heather launched the ShredSmart program, an annual billing program for select small business clients. Learn how she implemented the program, the benefits and challenges she's uncovered along the way, and the advice she has for you if you choose to do something similar in your business.+++++++++++++++Heather FitzankoVice PresidentAAA Certified Confidential Security Corp You can find AAA Certified Confidential Security Corp here...2022-06-2123 min
The TomCastTrue, Fast & Sharp with Chris IsabellOn this week's episode, Tom converses with Chris Isabell of iSecure located in Grants Pass, Oregon. Chris shares how a core set of values he adopted from his years in the military have been integral to leading and running his shredding business. Chris also shares a simple model of "process" and "performance" which helps him to improve the business on a regular basis. There's a great story about a baler too. +++++++++++++++Chris IsabellPresidentiSecure Inc. You can find iSecure here: theshredcompany.com2022-06-1427 minThe TomCastTrue, Fast & Sharp with Chris IsabellOn this week's episode, Tom converses with Chris Isabell of iSecure located in Grants Pass, Oregon. Chris shares how a core set of values he adopted from his years in the military have been integral to leading and running his shredding business. Chris also shares a simple model of "process" and "performance" which helps him to improve the business on a regular basis. There's a great story about a baler too. +++++++++++++++Chris IsabellPresidentiSecure Inc. You can find iSecure here: theshredcompany.com2022-06-1427 min
The TomCastDynamic Purge Pricing with Grant DiGioiaOn this episode Tom chats with Grant DiGioia of Patriot Shredding based in Rockville, Maryland. Grant shares how he used the early COVID crisis to dive deep into all the data they had about stops, time spent, factors on those stops, revenue and profitability. As a result, they built and continue to use a dynamic purge pricing calculator that came out of the data they uncovered. You'll hear all the elements and factors that define the new pricing model, but you'll also learn how the model allowed them to price the right jobs lower and still improve their critical r...2022-06-0725 minThe TomCastDynamic Purge Pricing with Grant DiGioiaOn this episode Tom chats with Grant DiGioia of Patriot Shredding based in Rockville, Maryland. Grant shares how he used the early COVID crisis to dive deep into all the data they had about stops, time spent, factors on those stops, revenue and profitability. As a result, they built and continue to use a dynamic purge pricing calculator that came out of the data they uncovered. You'll hear all the elements and factors that define the new pricing model, but you'll also learn how the model allowed them to price the right jobs lower and still improve their critical r...2022-06-0725 min
The TomCastInternal Communication with Jay BarwickOn this episode, Tom converses with Jay Barwick, VP of Operations for River Mill Data Management, located in Columbus, Georgia. Jay discusses practical ways they’ve implemented internal communication for improved team connection within the organization. Jay shares about his regular driver meetings and how that’s given River Mill some of the best return on that investment. He also shares about a cool vehicle inspection mobile app they use with drivers to ensure better communication on truck-related issues.+++++++++++++++Jay BarwickVice PresidentRiver Mill Data Management, LLCYou can find Ri...2022-05-3120 minThe TomCastInternal Communication with Jay BarwickOn this episode, Tom converses with Jay Barwick, VP of Operations for River Mill Data Management, located in Columbus, Georgia. Jay discusses practical ways they’ve implemented internal communication for improved team connection within the organization. Jay shares about his regular driver meetings and how that’s given River Mill some of the best return on that investment. He also shares about a cool vehicle inspection mobile app they use with drivers to ensure better communication on truck-related issues.+++++++++++++++Jay BarwickVice PresidentRiver Mill Data Management, LLCYou can find Ri...2022-05-3120 min
The TomCastCrisis Response Projects with Greg MillerGreg Miller, President of Altitude DocuShred located in the Denver, Colorado area joins Tom on this episode. Greg shares how 20% of his revenue comes from re-orienting large or complex service requests into high value projects to ultimately resolve the client's bigger problem. He shares his approach and examples of these types of projects. He also provides the unique type of thinking and perspective required to upsell the these projects.+++++++++++++Greg MillerPresidentAltitude DocuShredYou can find Altitude DocuShred here: https://www.altitudedocushred.com/2022-05-2424 minThe TomCastCrisis Response Projects with Greg MillerGreg Miller, President of Altitude DocuShred located in the Denver, Colorado area joins Tom on this episode. Greg shares how 20% of his revenue comes from re-orienting large or complex service requests into high value projects to ultimately resolve the client's bigger problem. He shares his approach and examples of these types of projects. He also provides the unique type of thinking and perspective required to upsell the these projects.+++++++++++++Greg MillerPresidentAltitude DocuShredYou can find Altitude DocuShred here: https://www.altitudedocushred.com/2022-05-2424 min
The TomCastSolving the Sales Problem with Christopher JonesOn this round of the podcast Tom chats with Christopher Jones, Chief Problem Solver of Secure Records Solutions located in Thomasville, Georgia. Christopher outlines five critical approaches he’s taken to respond to a sales problem he uncovered in the company, along with the implications and outcomes of that response. That’s at least two major $10,000 insights in this episode that you won’t want to miss. If you’re struggling with sales in your shredding company, this one's for you.++++++++++Christopher JonesChief Problem SolverSecure Records SolutionsYou can find Secure Reco...2022-05-1731 minThe TomCastSolving the Sales Problem with Christopher JonesOn this round of the podcast Tom chats with Christopher Jones, Chief Problem Solver of Secure Records Solutions located in Thomasville, Georgia. Christopher outlines five critical approaches he’s taken to respond to a sales problem he uncovered in the company, along with the implications and outcomes of that response. That’s at least two major $10,000 insights in this episode that you won’t want to miss. If you’re struggling with sales in your shredding company, this one's for you.++++++++++Christopher JonesChief Problem SolverSecure Records SolutionsYou can find Secure Reco...2022-05-1731 min
The TomCastChanging Software with Lucy ShipleyOn this episode of the podcast, Tom has a conversation with Lucy Shipley, Group Director of Shredall SDS Group based in Nottingham, England. Lucy shares the reasons for their recent big software change decision, the process they went through before the implementation and the lessons learned along the way. If you are considering a software change in your destruction business, do not miss what Lucy has to say in this episode.+++++++++++++++Lucy ShipleyGroup DirectorShredall SDS GroupYou can find Shredall SDS Group here: https://www.shredall.co.uk/2022-05-1030 minThe TomCastChanging Software with Lucy ShipleyOn this episode of the podcast, Tom has a conversation with Lucy Shipley, Group Director of Shredall SDS Group based in Nottingham, England. Lucy shares the reasons for their recent big software change decision, the process they went through before the implementation and the lessons learned along the way. If you are considering a software change in your destruction business, do not miss what Lucy has to say in this episode.+++++++++++++++Lucy ShipleyGroup DirectorShredall SDS GroupYou can find Shredall SDS Group here: https://www.shredall.co.uk/2022-05-1030 min
The TomCastKeeping the Customer with Nate SegallOn this episode of the show Tom talks with Nate Segall of AccuShred based in Toledo, Ohio. Nate shares how he employs a lot of little things in his business to ensure customer retention. You'll hear about the famous AccuShred cookie, GPS and Susan G Komen fundraising. There's so much good stuff on the podcast today, so keep listening.+++++++++++++++Nate SegallFounder & PresidentAccuShredYou can find AccuShred here: https://accushred.net/You can find Susan G Komen here: https://www.komen.org/2022-05-0318 minThe TomCastKeeping the Customer with Nate SegallOn this episode of the show Tom talks with Nate Segall of AccuShred based in Toledo, Ohio. Nate shares how he employs a lot of little things in his business to ensure customer retention. You'll hear about the famous AccuShred cookie, GPS and Susan G Komen fundraising. There's so much good stuff on the podcast today, so keep listening.+++++++++++++++Nate SegallFounder & PresidentAccuShredYou can find AccuShred here: https://accushred.net/You can find Susan G Komen here: https://www.komen.org/2022-05-0318 min
The TomCastOver-Communication with Cory TomczykOn this episode of the show Tom talks with Cory Tomczyk of IROW. Cory discusses how he prioritizes and hires to ensure his team over communicates with customers which is critical to success in the rural culture where he provides services. You'll also hear how Cory has leveraged his role on boards over the years to support him and the business.+++++++++++++++Cory TomczykOwnerIROWYou can find IROW here: https://www.irow.bz 2022-04-2620 minThe TomCastOver-Communication with Cory TomczykOn this episode of the show Tom talks with Cory Tomczyk of IROW. Cory discusses how he prioritizes and hires to ensure his team over communicates with customers which is critical to success in the rural culture where he provides services. You'll also hear how Cory has leveraged his role on boards over the years to support him and the business.+++++++++++++++Cory TomczykOwnerIROWYou can find IROW here: https://www.irow.bz 2022-04-2620 min
The TomCastDirect Mail with Jim DowseOn this episode Tom talks with Jim Dowse of Time Shred Services. Jim shares with Tom his very specific approach to direct mail marketing, including the steps in his process. If you want to learn how Jim gets lists for free and some of his best vendors, you're not going to want to miss this episode.+++++++++++++++Jim DowseCOOTime Shred ServicesYou can find Time Shred here: https://www.timeshred.com/Resources Mentioned in this Episode:PostcardMania - https://www.postcardmania.com/Avery Design & Print - https://www...2022-04-1927 minThe TomCastDirect Mail with Jim DowseOn this episode Tom talks with Jim Dowse of Time Shred Services. Jim shares with Tom his very specific approach to direct mail marketing, including the steps in his process. If you want to learn how Jim gets lists for free and some of his best vendors, you're not going to want to miss this episode.+++++++++++++++Jim DowseCOOTime Shred ServicesYou can find Time Shred here: https://www.timeshred.com/Resources Mentioned in this Episode:PostcardMania - https://www.postcardmania.com/Avery Design & Print - https://www...2022-04-1927 min
The TomCastThe Shred Specialist with John Alford & Will FountainOn this episode Tom chats with John Alford & Will Fountain of GreenServ. John and Will share with Tom how they created a Shred Sales Specialist position in their business and the profound impact it had on shredding-related sales. You've got to hear this because you will definitely get a return on your listening investment today.+++++++++++++++John Alford & Will FountainPrincipalsGreenServYou can find GreenServ here: https://www.greenservinc.com/2022-04-1223 minThe TomCastThe Shred Specialist with John Alford & Will FountainOn this episode Tom chats with John Alford & Will Fountain of GreenServ. John and Will share with Tom how they created a Shred Sales Specialist position in their business and the profound impact it had on shredding-related sales. You've got to hear this because you will definitely get a return on your listening investment today.+++++++++++++++John Alford & Will FountainPrincipalsGreenServYou can find GreenServ here: https://www.greenservinc.com/2022-04-1223 min
The TomCastStop & No with Brock MillerOn this episode, Tom welcomes Brock Miller of Shred Northwest. Brock is going to talk about implementing a "stop and no" approach in his life and business. Intrigued by what that even means and how it may help you? Settle in for some great insights on the show today.+++++++++++++++Brock MillerPresidentShred NorthwestYou can find Shred Northwest here: https://shrednorthwest.com/2022-04-0521 minThe TomCastStop & No with Brock MillerOn this episode, Tom welcomes Brock Miller of Shred Northwest. Brock is going to talk about implementing a "stop and no" approach in his life and business. Intrigued by what that even means and how it may help you? Settle in for some great insights on the show today.+++++++++++++++Brock MillerPresidentShred NorthwestYou can find Shred Northwest here: https://shrednorthwest.com/2022-04-0521 min
The TomCastHyper Local Shredding with Dave BixlerOn this episode, Tom talks with Dave Bixler of Veteran Shredding. Dave shares with Tom how from the very beginning he focused on local shredding in his immediate backyard and has maintained that approach for the last 11 years. Keep listening, and you'll hear why his local approach has provided an incredibly strong return on that strategy.+++++++++++++++Dave BixlerOwnerVeteran ShreddingYou can find Veteran Shredding here: https://veteranshredding.net/2022-03-2921 minThe TomCastHyper Local Shredding with Dave BixlerOn this episode, Tom talks with Dave Bixler of Veteran Shredding. Dave shares with Tom how from the very beginning he focused on local shredding in his immediate backyard and has maintained that approach for the last 11 years. Keep listening, and you'll hear why his local approach has provided an incredibly strong return on that strategy.+++++++++++++++Dave BixlerOwnerVeteran ShreddingYou can find Veteran Shredding here: https://veteranshredding.net/2022-03-2921 min
The TomCastPolicies & Procedures with Josh HartwellOn this episode, Tom's special guest is Josh Hartwell of Shred Boss. Josh will discuss how he's implemented and evolved the development of process and procedures into internal policies for his team and his business. If you're struggling with process and procedure documentation in your business, there's some amazing wisdom on the show today.+++++++++++++++Josh HartwellCEOShred BossFind Shred Boss at https://www.shredboss.com/2022-03-2223 minThe TomCastPolicies & Procedures with Josh HartwellOn this episode, Tom's special guest is Josh Hartwell of Shred Boss. Josh will discuss how he's implemented and evolved the development of process and procedures into internal policies for his team and his business. If you're struggling with process and procedure documentation in your business, there's some amazing wisdom on the show today.+++++++++++++++Josh HartwellCEOShred BossFind Shred Boss at https://www.shredboss.com/2022-03-2223 min
The RIMproReport with Tom AdamsShow 170 The Transition Show<p>After broadcasting 170 shows of the RIMproReport, we’re announcing a major change to the format of the show going forward. For the last few years, this has been a weekly show. Going forward, we’ll offer the show as a monthly or even bi-monthly show. I’ll explain more on the show today. And there’s a couple...</p>
<p>The post <a rel="nofollow" href="https://rimproreport.com/show-170/">Show 170 The Transition Show</a> appeared first on <a rel="nofollow" href="https://rimproreport.com">RIMproReport with Tom Adam...2014-01-3100 minThe RIMproReport with Tom AdamsShow 169 with the WebVitality Team at Flourish Press<p>As web marketing evolves and grows in its importance as a lead generation device for RIM service providers, it is important to know and understand how to improve it in your business. On the show today, I pull the WebVitality team here at Flourish Press into the RIMproReport studio and put them on the spot....</p>
<p>The post <a rel="nofollow" href="https://rimproreport.com/show-169/">Show 169 with the WebVitality Team at Flourish Press</a> appeared first on <a rel="nofollow" href="https://rimproreport.com">RIMproReport...2014-01-2300 minThe RIMproReport with Tom AdamsShow 168 With Bob Johnson of NAID<p>The secure information destruction industry continues to grow and change in significant ways. NAID, the industry association, is often at the forefront of the many facets of this growth. 2013 was a big year for NAID and the industry, and by all indications, 2014 is shaping up to be another big year for the industry....</p>
<p>The post <a rel="nofollow" href="https://rimproreport.com/show-168/">Show 168 With Bob Johnson of NAID</a> appeared first on <a rel="nofollow" href="https://rimproreport.com">RIMproReport with Tom Adams<...2014-01-1600 minThe RIMproReport with Tom AdamsTom’s 2013 Year in ReviewOn the show today, I’m going to review the major industry events of 2013. This can be helpful to you, as it will provide you—in a relatively quick fashion—an overview of what happened in the RIM industry in the past year.When you know the history and context of what happened in our industry, you can be aware of the possible trends and what may happen in the year that lies ahead.We’ll chat about the major acquisitions, the key executive moves, and some of the peripheral trends that are shaping the industry...2014-01-0928 min
The RIMproReport with Tom AdamsTom’s 2013 Year in ReviewOn the show today, I’m going to review the major industry events of 2013. This can be helpful to you, as it will provide you—in a relatively quick fashion—an overview of what happened in the RIM industry in the past year.When you know the history and context of what happened in our industry, you can be aware of the possible trends and what may happen in the year that lies ahead.We’ll chat about the major acquisitions, the key executive moves, and some of the peripheral trends that are shaping the industry...2014-01-0928 minThe RIMproReport with Tom AdamsShow 167 Tom’s 2013 Year in Review<p>On the show today, I’m going to review the major industry events of 2013. This can be helpful to you, as it will provide you—in a relatively quick fashion—an overview of what happened in the RIM industry in the past year. When you know the history and context of what happened in our industry, you...</p>
<p>The post <a rel="nofollow" href="https://rimproreport.com/show-167/">Show 167 Tom’s 2013 Year in Review</a> appeared first on <a rel="nofollow" href="https://rimproreport.com">RIMproReport with Tom...2014-01-0900 minThe RIMproReport with Tom AdamsTom Simpson of AAA Certified Confidential Security CorpBeing “first” at anything is a major accomplishment. Think of the Wright Brothers and the first flight. Then there was John Alcock and Arthur Brown accomplishing the first cross-Atlantic flight. (Sorry Lindbergh fans. He didn’t actually make his crossing till eight years after they had.) And don’t forget Chuck Yeager and the first supersonic flight he flew in the famed Bell X-1 airplane.First matters. No one can ever take away that designation and status once you’ve achieved it.Our guest today has a history of being first. He’s done it in the shred...2013-05-0233 minThe RIMproReport with Tom AdamsTom Simpson of AAA Certified Confidential Security CorpBeing “first” at anything is a major accomplishment. Think of the Wright Brothers and the first flight. Then there was John Alcock and Arthur Brown accomplishing the first cross-Atlantic flight. (Sorry Lindbergh fans. He didn’t actually make his crossing till eight years after they had.) And don’t forget Chuck Yeager and the first supersonic flight he flew in the famed Bell X-1 airplane.First matters. No one can ever take away that designation and status once you’ve achieved it.Our guest today has a history of being first. He’s done it in the shred...2013-05-0233 minThe RIMproReport with Tom AdamsTom Dumez of Prime ComplianceAs you start your year, one of the most critical aspects of your RIM business relates to compliance. It is important for your company and non-negotiable when it comes to serving your clients.On this weeks show, the “HIPAA Man” Tom Dumez, President of Prime Compliance, joins us to discuss the important compliance issues emerging in the RIM service industry in 2013.We talk about HIPAA, HITECH, PCI compliance and more. We spend some time chatting about something I never even considered that relates to compliance…. your company policy and procedures manual. It’s good stuff. Dont mis...2013-01-1030 minThe RIMproReport with Tom AdamsTom Dumez of Prime ComplianceAs you start your year, one of the most critical aspects of your RIM business relates to compliance. It is important for your company and non-negotiable when it comes to serving your clients.On this weeks show, the “HIPAA Man” Tom Dumez, President of Prime Compliance, joins us to discuss the important compliance issues emerging in the RIM service industry in 2013.We talk about HIPAA, HITECH, PCI compliance and more. We spend some time chatting about something I never even considered that relates to compliance…. your company policy and procedures manual. It’s good stuff. Dont mis...2013-01-1030 minThe RIMproReport with Tom AdamsSteve Richards of the Data Protection AssociationSteve Richards is the President of Richards and Richards in Nashville TN. He is also the President of the new Data Protection Association, a not for profit organization whose mission it is to set the standard for service and education for members of the Data Protection Community, worldwide.On today’s episode, Steve discusses the new Association as well as the upcoming conference to be held in St Petersburg, FL from October 1st through 3rd.We also draw and announce the winners of the prizes donated to support our 100th episode last week. Special thanks agai...2012-08-0931 minThe RIMproReport with Tom AdamsSteve Richards of the Data Protection AssociationSteve Richards is the President of Richards and Richards in Nashville TN. He is also the President of the new Data Protection Association, a not for profit organization whose mission it is to set the standard for service and education for members of the Data Protection Community, worldwide.On today’s episode, Steve discusses the new Association as well as the upcoming conference to be held in St Petersburg, FL from October 1st through 3rd.We also draw and announce the winners of the prizes donated to support our 100th episode last week. Special thanks agai...2012-08-0931 minThe RIMproReport with Tom AdamsShow 100 CelebrationToday’s 100th episode of the RIMproReport was designed to be a celebration of the great time we’ve had doing the show for the last couple of years. And because of the milestone, Ian Thomas from O’Neil Software, our Exclusive Show Sponsor, joins us to chat about it. He promised, that as a way to celebrate the 100th episode, O’Neil would be giving some pretty cool prizes away.Then, as we were recording the show, a number of other special industry friends called into the studio to be part of the celebration. You’ll discover t...2012-08-0245 minThe RIMproReport with Tom AdamsShow 100 CelebrationToday’s 100th episode of the RIMproReport was designed to be a celebration of the great time we’ve had doing the show for the last couple of years. And because of the milestone, Ian Thomas from O’Neil Software, our Exclusive Show Sponsor, joins us to chat about it. He promised, that as a way to celebrate the 100th episode, O’Neil would be giving some pretty cool prizes away.Then, as we were recording the show, a number of other special industry friends called into the studio to be part of the celebration. You’ll discover t...2012-08-0245 minThe RIMproReport with Tom AdamsTom Adams: You Are the LogoIt’s a special day on the RIMproReport.Today is Tom Adams birthday and it is also the official launch date for his new book, You Are The Logo.In honor of this special occasion, a surprise guest host commandeered the RIMproReport studio to interview Tom about his new book.Normally Tom is the one doing the interview, but the tables are turned on him during this weeks show and he’s in the hot-seat.Enjoy the show.FYI: You can now purchase Tom’s book “You Are The Logo” fr...2012-04-1938 minThe RIMproReport with Tom AdamsTom Adams: You Are the LogoIt’s a special day on the RIMproReport.Today is Tom Adams birthday and it is also the official launch date for his new book, You Are The Logo.In honor of this special occasion, a surprise guest host commandeered the RIMproReport studio to interview Tom about his new book.Normally Tom is the one doing the interview, but the tables are turned on him during this weeks show and he’s in the hot-seat.Enjoy the show.FYI: You can now purchase Tom’s book “You Are The Logo” fr...2012-04-1938 minThe RIMproReport with Tom AdamsTom DumezTom Dumez, Compliance Consultant/Employee HIPAA Trainer from Kent Record Management is the RIM industry guru on employee compliance. He trains RIM company employees to fully understand compliance and their role in it.We had Tom on the show about a year ago but on today’s show I wanted to catch up with him about what he is seeing in the industry related to compliance.We also catch you up on the latest industry news, including a brief chat with Ian Thomas of O’Neil Software about the recent Iron Mountain / Accutrac announcement.En...2011-12-0132 minThe RIMproReport with Tom AdamsTom DumezTom Dumez, Compliance Consultant/Employee HIPAA Trainer from Kent Record Management is the RIM industry guru on employee compliance. He trains RIM company employees to fully understand compliance and their role in it.We had Tom on the show about a year ago but on today’s show I wanted to catch up with him about what he is seeing in the industry related to compliance.We also catch you up on the latest industry news, including a brief chat with Ian Thomas of O’Neil Software about the recent Iron Mountain / Accutrac announcement.En...2011-12-0132 minThe RIMproReport with Tom AdamsTom on BloggingThe show today is all about blogging.Along with the industry news and regular studio guest banter, I’ll spend some time sharing what I know about blogging and why it is so important to your web marketing strategy.I’ll even give you some great ideas about how to develop and create content.If the whole subject of blogging interests you, then this is a show for you.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.2011-05-2631 minThe RIMproReport with Tom AdamsTom on BloggingThe show today is all about blogging.Along with the industry news and regular studio guest banter, I’ll spend some time sharing what I know about blogging and why it is so important to your web marketing strategy.I’ll even give you some great ideas about how to develop and create content.If the whole subject of blogging interests you, then this is a show for you.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.2011-05-2631 minThe RIMproReport with Tom AdamsMelissa Burton and Tom DumezThis is the get ready for PRISM Conference show.This week we have Melissa Burton, the Director of Events and Vendor Relations with PRISM International on the show. We’ll chat briefly with her about what will be happening in Doral next week.Then we also get to speak with Tom Dumez, Compliance Consultant and HR Director at Kent Record Management in Grand Rapids MI. He’s also chair of the PRISM Conference Committee… so he’ll also chime in on what’s happening conference-wise and we’ll also chat with him more about compliance.We’ll k...2011-05-0533 minThe RIMproReport with Tom AdamsMelissa Burton and Tom DumezThis is the get ready for PRISM Conference show.This week we have Melissa Burton, the Director of Events and Vendor Relations with PRISM International on the show. We’ll chat briefly with her about what will be happening in Doral next week.Then we also get to speak with Tom Dumez, Compliance Consultant and HR Director at Kent Record Management in Grand Rapids MI. He’s also chair of the PRISM Conference Committee… so he’ll also chime in on what’s happening conference-wise and we’ll also chat with him more about compliance.We’ll k...2011-05-0533 minThe RIMproReport with Tom AdamsTom’s Local Web Marketing ReportIn a follow-up to the show we did a month ago on Pay Per Click Marketing, today I present a new report in that same style about Local Search Marketing.Local web search is growing in its importance to you and you cannot ignore it. Especially in the competitive world of local RIM service and your web positioning.So, this show is about helping you to understand it even more.I’ll also cover the news of the week from the industry.Here’s one of the links I talk about duri...2011-04-2835 minThe RIMproReport with Tom AdamsTom’s Local Web Marketing ReportIn a follow-up to the show we did a month ago on Pay Per Click Marketing, today I present a new report in that same style about Local Search Marketing.Local web search is growing in its importance to you and you cannot ignore it. Especially in the competitive world of local RIM service and your web positioning.So, this show is about helping you to understand it even more.I’ll also cover the news of the week from the industry.Here’s one of the links I talk about duri...2011-04-2835 minThe RIMproReport with Tom Adams2011 NAID PresidentIt’s an exciting show this week..Ray Barry, VP of Sales and Marketing at Total Product Destruction talks to us about his new role as President of NAID in 2011.Contest!!!!I also launch the “Worst Printed Marketing Piece” contest on the show today.Scan and send me a brochure, be it bi-fold, tri-fold – sell sheet, that you are not really proud of.It might be 10 years old… or something you printed just starting out. It might be a brochure you mistakenly printed with a terrible error on it.2011-04-0731 minThe RIMproReport with Tom Adams2011 NAID PresidentIt’s an exciting show this week..Ray Barry, VP of Sales and Marketing at Total Product Destruction talks to us about his new role as President of NAID in 2011.Contest!!!!I also launch the “Worst Printed Marketing Piece” contest on the show today.Scan and send me a brochure, be it bi-fold, tri-fold – sell sheet, that you are not really proud of.It might be 10 years old… or something you printed just starting out. It might be a brochure you mistakenly printed with a terrible error on it.2011-04-0731 minThe RIMproReport with Tom AdamsTom’s Google Adwords ReportThe show is not normal today.I realize that might be true of this show on a regular basis, but today doesn’t follow our typical routine.There is no interview today.Yes, as is usually the case, we do have a drop in visitor, but there is no extended conversation with someone from the industry.Instead, I want to share with you some important things about Google Adwords and Pay Per Click marketing that I think will be illuminating.I have also included some show notes to accompany th...2011-03-3130 minThe RIMproReport with Tom AdamsTom’s Google Adwords ReportThe show is not normal today.I realize that might be true of this show on a regular basis, but today doesn’t follow our typical routine.There is no interview today.Yes, as is usually the case, we do have a drop in visitor, but there is no extended conversation with someone from the industry.Instead, I want to share with you some important things about Google Adwords and Pay Per Click marketing that I think will be illuminating.I have also included some show notes to accompany th...2011-03-3130 minThe RIMproReport with Tom AdamsIan Thomas, O’Neil Software – Tom Dumez, Kent Records – Steve Richards, Richards and RichardsOn this week’s show we chat with Ian Thomas of O’Neil Software about trends he is seeing in the RIM service industry. I encourage you to follow Ian’s Twitter feed as he has great info and updates there.We also converse with Tom Dumez, VP of HR at Kent Records in Grand Rapids, Michigan. Tom has led the charge at Kent to ensure all staff understand and comply with HIPAA related requirements in their record center. Tom is also now helping other RIM service companies ensure staff are HIPAA savvy as well. If you are inter...2010-08-191h 19The RIMproReport with Tom AdamsIan Thomas, O’Neil Software – Tom Dumez, Kent Records – Steve Richards, Richards and RichardsOn this week’s show we chat with Ian Thomas of O’Neil Software about trends he is seeing in the RIM service industry. I encourage you to follow Ian’s Twitter feed as he has great info and updates there.We also converse with Tom Dumez, VP of HR at Kent Records in Grand Rapids, Michigan. Tom has led the charge at Kent to ensure all staff understand and comply with HIPAA related requirements in their record center. Tom is also now helping other RIM service companies ensure staff are HIPAA savvy as well. If you are inter...2010-08-191h 19The RIMproReport with Tom AdamsJeff Crilley on Getting PublicityOn this week’s episode we replay a great chat Tom had with Jeff Crilley, a former news reporter in Dallas. This is an interview from a couple of years ago done when Jeff was still a reporter, but the content and his message is still as valid and relevant today as it was the day I interviewed him.What you learn is how to work with the media to get free publicity and the related results for your RIM business.Jeff is the author of Free Publicity and now runs a Dallas based PR & Pub...2010-07-0557 minThe RIMproReport with Tom AdamsJeff Crilley on Getting PublicityOn this week’s episode we replay a great chat Tom had with Jeff Crilley, a former news reporter in Dallas. This is an interview from a couple of years ago done when Jeff was still a reporter, but the content and his message is still as valid and relevant today as it was the day I interviewed him.What you learn is how to work with the media to get free publicity and the related results for your RIM business.Jeff is the author of Free Publicity and now runs a Dallas based PR & Pub...2010-07-0557 min