Shows
Microsoft Teams NewsMicrosoft Teams Update (May 2025)Watch on YouTube.In this UC Today exclusive, host David Dungay is joined by Microsoft experts Tom Arbuthnot, Kevin Kieller, Amanda Sterner, Ryan Herbst, Satish Upadhyaya, and Tom Halards for the highly anticipated Microsoft Teams Monthly Update.With Microsoft’s staggering quarterly results and a raft of new Teams innovations, this conversation takes you behind the headlines into what’s really happening — from Copilot’s evolving AI personas to critical updates in Teams Rooms and Contact Center integrations. Whether you're a decision-maker, IT pro, or everyday Teams user, this episode is packed w...2025-05-0930 min
Microsoft Teams InsiderRolling Out 200 Teams Rooms globally in 90 Days and driving savings at SCORTom Arbuthnot talks with Reto Schadegg, Global IT Infrastructure Manager at SCOR, about how they rolled out 200 Microsoft Teams Rooms across 35 countries in just 90 days.SCOR's delivered a rapid global deployment by leveraging prior standardization and planning.Neat Bar Pro was selected after hands-on testing, becoming the core device for most rooms.The rollout achieved a 40% reduction in operational costs and six-figure savings overall.A streamlined support model now manages 200 rooms with just 1.5 FTEs on second-line support.SCOR's shift to Teams Phone continues, aiming to phase out desk phones and reduce telecom costs.Thanks...2025-05-0723 min
Microsoft Teams InsiderCompliance Recording in Microsoft Teams: What It Really Takes and How to ChooseTom Arbuthnot chats with Michael Levy, CEO of Numonix, about what it really takes to deliver compliance-grade recording in Microsoft Teams.Compliance recording is centrally managed, encrypted, and built to meet regulations like GDPR and MiFID II.Microsoft certification requires rigorous audits, financial commitment, and ongoing platform alignment.Vendors must continuously adapt to Teams updates to maintain compatibility and compliance.Numonix powers advanced features like filtered recording, native Teams app support, and AI integration.Thanks for listening to this deep dive into compliance recording and how it’s evolving with Microsoft Teams.2025-04-2834 min
Microsoft Teams InsiderBookable Desks in Microsoft Teams ExplainedTom Arbuthnot is joined by Microsoft’s Evie Grimshaw to dive into bookable desks in Microsoft Teams and how they fit into the broader solution with Microsoft Places.Bookable desks work with existing Teams devices and software—no new hardware or installs are needed.Bookable desks supports end-to-end booking, from remote reservations to automatic in-office check-ins.Employees maintain control over location visibility with flexible opt-in privacy settings.Admins get actionable insights into desk usage via integrated analytics in Teams and Places.Upcoming updates will expand desk booking options and enhance intelligent peripheral mapping for admins.Thanks to Pure...2025-04-2115 min
Microsoft Teams InsiderExploring Teams Phone Mobile: Mobile UCaaS Integration in EnterpriseTom Arbuthnot speaks with Adam Holtby, a Principal Analyst at Omdia, about the evolving landscape of Teams Phone Mobile, mobile UCaaS integration and its strategic impact on organizations.Discussion Points:Challenges: Tom and Adam discuss the slow adoption of mobile UCaaS, highlighting the need for better integration between cellular networks and collaboration tools like Microsoft Teams and Cisco WebExOpportunity: The opportunity for telcos to become key integrators of advanced communication solutions, enhancing their business value.Strategic Benefits for Enterprises: A centralized approach to managing...2025-04-1626 minMicrosoft Teams NewsMicrosoft Teams Update (April 2025)Watch on YouTube.Join David Dungay and co-host Tom Arbuthnot as they welcome a power-packed panel of Microsoft Teams experts—Josh Blalock, Graham Walsh, Ryan Herbst, and Kevin Kieller—for April’s can't-miss Teams Monthly Update. From AI agents that think for you to game-changing integrations, this episode dives deep into the updates reshaping the Microsoft Teams ecosystem.April’s edition of Microsoft Teams Monthly is a whirlwind of Copilot agents, smarter rooms, and surprise integrations. Whether you’re an IT pro, end user, or Teams nerd (no judgment here), you’ll want to catch eve...2025-04-0323 min
Microsoft Teams InsiderThe Path from PBX to Microsoft Teams Phone with Tom Garland, Global Service Delivery ManagerTom Garland, Global Service Delivery Manager at Willis Towers Watson shares an insight to the journey from traditional PBX systems to Skype for Business, and then to Microsoft Teams.Key considerations and challenges in implementing such large-scale telephony changes across a diverse global workforce The importance of aligning projects with business requirements and managing user expectations to prevent operational complicationsSpecific regional challenges, and experience in implementing Operator Connect in countries like IndiaThe importance of adhering to compliance requirements through sophisticated call recording systems and practical approaches for managing call data efficientlyT...2025-03-1921 minMicrosoft Teams NewsMicrosoft Teams Update (March 2025)Watch on YouTube.Welcome to UC Today’s Microsoft Teams Monthly Update with David Dungay and Tom Arbuthnot! This month’s episode is packed with game-changing updates, and we’ve got an expert panel to dissect every major development. Joining David are:Tom Arbuthnot – Microsoft Teams & UC expertJosh Blalock – Industry thought leaderSatish Upadhyaya – Microsoft specialistRyan Herbst – UC strategistWhat’s on the agenda?Skype is officially dead! What does this mean for enterprises?M-DEP finally goes GA with the first certified device—what’s next?Copilot’s AI...2025-03-0621 minMicrosoft Teams NewsMicrosoft Teams Monthly Update (February 2025)Watch on YouTube.In this packed episode of UC Today, David Dungay is joined by a powerhouse panel of Microsoft Teams experts:Tom ArbuthnotAmanda SternerSatish UpadhyayaKevin KeelerRyan HerbstJosh BlaylockFresh from ISE 2024, the team dives into the latest Microsoft Teams innovations, including new hardware, Express Install setups, MultiCam capabilities, AI-powered super resolution, and the future of meeting room experiences.If you want insider knowledge on the latest Microsoft Teams updates, this discussion is unmissable!...2025-02-1831 min
Microsoft Teams InsiderUC Status Podcast Crossover- Thoughts on 2025 from a combined 40+ years in UCIn a podcast crossover, Tom Arbuthnot joins friends Randy Chapman, Mark Vale, and Shawn Harry in episode 65 of the UC Status Podcast, where they discuss all things Microsoft Teams, AI, and future innovations.What were the big Microsoft Teams features of 2024, and a look at the Roadmap for 2025The impact of Teams Premium on user experiences and how businesses are leveraging its features, including branding, intelligent recaps and integration with external platformsThe increasing support of BYOD roomsCopilot's future trajectory and how AI will impact contact center2025-02-1249 minMicrosoft Teams NewsMicrosoft Teams News January Update (2025)To kick off the year, David Dungay was joined by Tom Arbuthnot of Empowering.Cloud, and Graham Walsh from Neat to explore the latest news from the Teams ecosystem.This discussion sheds light on the latest updates that enhanced Microsoft Teams' functionality, customer engagement tools, and AI-driven capabilities. Here's what you'll discover:Copilot Updates:Microsoft 365 Copilot Chat, with agents, coming in JanuaryThe Microsoft 365 app (desktop and mobile) will also be named "Microsoft 365 Copilot" Microsoft Copilot extending to Teams and OutlookNew Pay-as-you-go billing model for Agents i...2025-01-0920 minMicrosoft Teams NewsMicrosoft Teams News November Update (2024)Watch on YouTube.Welcome to the Microsoft Teams News Show, brought to you by UC Today! In this episode, Rob Scott and Tom Arbuthnot from Empowering Cloud are joined by a VIP panel of Teams experts to break down the latest and greatest updates from the Teams world.In this update, we talk through the most popular Teams news headlines with this month’s special guests:Rob Scott, Publisher at UC TodayTom Arbuthnot, Empowering CloudJosh Blalock, Chief Video Evangelist, Jabra...2024-11-0841 minMicrosoft Teams NewsMicrosoft Teams News October Update (2024)In this month's episode of our Microsoft Teams news show, Kieran Devlin, Tom Arbuthnot and UC Today's panel of Microsoft Teams experts discuss the latest news impacting the Teams ecosystem:In this update, we talk through the most popular Teams news headlines with this month’s special guests:Kieran Devlin, Technology Journalist, UC TodayTom Arbuthnot, Empowering CloudJosh Blalock, Chief Video Evangelist, JabraSatish Upadhyaya, Microsoft Unified Communications Architect, SOFTEL CommunicationsGraham Walsh, Director, Gl...2024-10-1530 minMicrosoft Teams NewsMicrosoft Teams News SEPTEMBER Update (2024)Dive into our SEPTEMBER 2024 Microsoft Teams Show!In this month's episode of our Microsoft Teams news show, host Rob Scott returns with a deep dive into the latest updates and features that are reshaping the Teams ecosystem. Joined by Tom Arbuthnot from Empowering Cloud and a panel of Microsoft Teams experts, the discussion covers significant advancements, from contact center enhancements to AI-driven meeting summaries.In this update, we talk through the most popular Teams news headlines with this month’s special guests:Rob Scott, Publisher at UC To...2024-09-1127 minMicrosoft Teams NewsMicrosoft Teams News AUGUST Update (2024)Watch on YouTube.Dive into our AUGUST 2024 Microsoft Teams Show! Host Tom Wright teams up with special guest Tom Arbuthnot from Empowering.Cloud to unpack recent updates and announcements. Joined by a panel of seasoned Teams experts, find out what’s new in the Teams ecosystem.In this update, we talk through the most popular Teams news headlines with this month’s special guests:Ryan Herbst, Vice President & Chief Device Strategist, UnifiedCommunications.comJosh Blalock, Chief Video Evangelist at JabraMicrosoft Teams NewsMicrosoft Earnings FY24...2024-08-0831 minMicrosoft Teams NewsMicrosoft Teams News JULY Update (2024)Dive into our July 2024 Microsoft Teams Show! Host Rob Scott teams up with special guest Tom Arbuthnot from Empowering.Cloud to unpack recent updates and announcements. Joined by a panel of seasoned Teams experts, find out what’s new in the Teams ecosystem.In this update, we talk through the most popular Teams news headlines with this month’s special guests:Graham Walsh, Product Specialist at NeatRyan Herbst, Vice President & Chief Device Strategist, UnifiedCommunications.comMicrosoft Teams NewsEuropean Commission's Objections: Discussion on the European Comm...2024-07-2520 min
Microsoft Teams InsiderMaking your Microsoft Teams Meeting Room IntelligentChris Fitzsimmons, Senior Solutions Architect at AVI-SPL and MVP Tom Arbuthnot explore Copilot and AI in Microsoft Teams Rooms and BYOD, what is available today, what is coming, and the value it bringsIntelligent Meeting Recap and Copilot Intelligent Speakers and speaker recognition in MTR and BYODIntelligent Camera and identity recognition in the meeting roomHardware considerations for optimising AI experiences.The dilemma of AI progress and user preferencesThanks to AVI-SPL, this episode's sponsor, for your continued support of the Empowering.Cloud community.2024-06-1929 minMicrosoft Teams NewsMicrosoft Teams News JUNE Update (2024)Dive into our JUNE 2024 Microsoft Teams Show! Host Rob Scott teams up with special guest Tom Arbuthnot from Empowering.Cloud to unpack recent updates and announcements. Joined by a panel of seasoned Teams experts, find out what’s new in the Teams ecosystem.In this update, we talk through the most popular Teams news headlines with this month’s special guests:Graham Walsh, Product Specialist at NeatKevin Kieller, Co-Founder and Lead Analyst, enableUCSatish Upadhyaya, MVP, Microsoft 365 UC ArchitectRyan Herbst, Vice President & Chief Device Strategist, Unif...2024-06-0624 min
Microsoft Teams InsiderTruly Working from Anywhere with Teams Phone MobileRobert Skyrme, BT/EE Technical Pre-Sales Consultant and Tom Arbuthnot explore everything Teams Phone Mobile, including its benefits and real-world use cases for field workers, sales teams and engineering teams.Teams Phone Mobile is an integration of the mobile identity with Microsoft Teams, eliminating the need for separate telephone numbers and voicemailsIt allows users to make and receive calls from Teams on various devices, seamlessly migrating calls between the native mobile dialer and TeamsThe integration is done at the network level, allowing users to take advantage of Teams features for every call, including compliance recording.The service is...2024-06-0522 min
Microsoft Teams InsiderThe Importance of Employee Education in Adopting AI to Drive Meaningful ChangeJamie Wheeldon, Chief Architect at Symity and MVP Tom Arbuthnot dive deep into the impact of generative AI on the Modern Workplace. Listen to their discussion around the challenges and opportunities that adopting AI technologybrings, and the need for organisations to educate employees on using AI tools effectively to drive meaningful change.Potential for AI to solve productivity and information overload challengesEthical considerations including data security and intellectual propertyMicrosoft's role in AI adoption including Copilot tools across Microsoft 365, GitHub and Power BIThe need for a structured approach to adopting AI and continuous learning to leverage AI tools effectivelyThe...2024-05-2929 min
Microsoft Teams InsiderHow to be More Efficient whilst Staying Compliant: Considerations for Teams Meeting Recordings & TranscriptsRichard Barrett, Microsoft 365 Technical Specialist and Tom Arbuthnot discuss the power of meeting recording, transcription and AI tools in Microsoft Teams, and how organisations balance the importance of explicit consent, controls and policies.How explicit consent for recording and transcribing meetings worksThe ability to control access and also easily share recordings where appropriateImportance of controls and policies regarding transcripts for industries dealing with sensitive data such as law firms and financial servicesThe value of AI-powered features such as Copilot and Intelligent Recap in saving time and enhancing productivityThanks to Luware, this episode's sponsor, for your continued...2024-05-2224 minMicrosoft Teams NewsMicrosoft Teams News MAY Update (2024)Dive into our MAY 2024 Microsoft Teams Show! Host Kieran Devlin teams up with special guest Tom Arbuthnot from Empowering.Cloud to unpack recent updates and announcements. Joined by a panel of seasoned Teams experts, find out what’s new in the Teams ecosystem.In this update, we talk through the most popular Teams news headlines with this month’s special guests:Graham Walsh, Product Specialist at NeatKevin Kieller, Co-Founder and Lead Analyst, enableUCJosh Blalock, Chief Video Evangelist at JabraRandy Chapman, Solutions Engineer in Video Coll...2024-05-1540 min
Microsoft Teams InsiderWhat's Happening now in Teams Phone, Meeting Rooms and Contact Center with Cloud Revolution's Adam BallFellow MVP Adam Ball, Co-founder of Cloud Revolution and Tom Arbuthnot discuss the role of AI in contact centers, and the trends in cloud phone migration and meeting room technology.The potential of AI to disrupt the contact center industryThe growing trend of cloud to cloud migration for PhoneWhat customers really want from meeting room technologyOptimising project efficiency and cost-effectiveness through large scale, fast and concurrent deploymentsThanks to AudioCodes, this episode's sponsor, for your continued support of the Empowering.Cloud community and helping to make content like this possible.2024-05-0824 min
Microsoft Teams InsiderFrom Tetris to Minecraft, the Gen-Z Changing Work MindsetRichard Trestain, Product Marketing Manager at Jabra and MVP Tom Arbuthnot discuss the research conducted by Jabra on hybrid work and the preferences of Gen Z employees. They cover current trends in hybrid work, the expectations and challenges faced by Gen Z workers, and the role of technology in creating an inclusive and engaging work environment. Hybrid work is becoming the norm, with around 6% of people working fully remote and 43% working fully in the office.Gen Z employees value flexibility and demand it in their jobs, with 89% of them having jobs that allow full flexibility.Gen Z workers h...2024-04-2520 min
Microsoft Teams InsiderThe Evolution of Enterprise AV and UC with Jason Moulden, CrestronJason Moulden, Global Alliances Technical Lead at Crestron and Tom Arbuthnot explore the changing dynamics of the AV industry and the impact of UC and AV increasingly coming together.The continuous interplay between AV and UC/IT domains as they converge with modern workspaceAdaptation of AV technology in office spacesThe trend of Android-based solutions for simplicity in setup and integrationHow Crestron address diverse customer needs across room sizesRole of cloud computing and advancements in self-configurationThanks to Crestron, this episode's sponsor, for your continued support of the Empowering.Cloud community!2024-04-1722 min
Microsoft Teams InsiderIs AI the new UC? Enterprise Connect thoughts with Kevin KiellerFreshly back from Enterprise Connect, Kevin Kieller, Co Founder of enableUC and Microsoft MVP Tom Arbuthnot dive into the current state of AI in the UC and discuss its future impact on UC and how Microsoft Teams might play a central role for many organisations.Thoughts on Enterprise Connect 2024Understanding AI terminologyImportance of user adoption and training in driving the value of AI in UCRole of IT Pros in AI landscapePotential for AI to disrupt the Contact Center spaceThanks to Pure IP, this episode's sponsor, for your continued support of the Empowering.Cloud community.2024-04-1024 minMicrosoft Teams NewsMicrosoft Teams News APRIL Update (2024)Dive into our APRIL 2024 Microsoft Teams Show! Host Rob Scott teams up with special guest Tom Arbuthnot from Empowering.Cloud to unpack recent updates and announcements. Joined by a panel of seasoned Teams experts, find out what’s new in the Teams ecosystem.In this update, we talk through the most popular Teams news headlines with this month’s special guests:Graham Walsh, Product Specialist at NeatKevin Kieller, Co-Founder and Lead Analyst, enableUCJosh Blalock, Chief Video Evangelist at JabraBIG NEWS: Microsoft to Decouple Team...2024-04-1036 min
Microsoft Teams InsiderDeep AI Insights from Collecting Teams Meeting Media with Numonix CEO Michael LevyIn this podcast, Tom Arbuthnot interviews Michael Levy, the CEO of Numonix, who offers a Microsoft-certified compliance recording solution but can do much more with the media collection bot.Numonix offers media acquisition solutions for AI platforms, allowing customers to record calls and meetings for analysis and insights using either third-party or in-house solutions.Numonix's bot-as-a-service solution offers simplified maintenance, certification with MicrosoftLeverage AI capabilities with call and meeting data.Numonix's commitment to Azure ensures secure and compliant data storage while also allowing it to take advantage of Microsoft's diverse AI capabilities.Special thanks to Numonix for...2024-03-1719 min
Microsoft Teams InsiderDemystifying Microsoft Copilot: Real-world Use Cases & ExperienceMVP Kevin McDonnell, Copilot Strategy and Modern Workplace AI Lead, Avanade, and MVP Tom Arbuthnot dive deep into Copilot! They discuss its various applications, potential for transforming modern workplaces.Understanding Microsoft CopilotData Protection and Privacy in CopilotLicensing of CopilotCopilot Real-world Use Cases and ApplicationsChallenges and Opportunities2024-03-1423 min
Microsoft Teams InsiderDemystifying Microsoft Copilot: Real-world Use Cases and ExperienceMVP Kevin McDonnell, Copilot Strategy and Modern Workplace AI Lead, Avanade, and MVP Tom Arbuthnot dive deep into Copilot! They discuss its various applications and potential for transforming modern workplaces.Understanding Microsoft CopilotData Protection and Privacy in CopilotLicensing of CopilotCopilot Real-world Use Cases and ApplicationsChallenges and OpportunitiesThanks to AudioCodes, this episode's sponsor, for your continued support of the Empowering.Cloud community!2024-03-1323 min
Microsoft Teams InsiderUnderstanding E911 in Microsoft Teams with Eric MarsiMicrosoft MVP Eric Marsi and Tom Arbuthnot discuss the intricacies of E911 regulations and requirements and strict compliance requirements with Microsoft Teams.Understanding E911E911 Laws and RegulationsE911 in Microsoft Teams PhoneDetermining User Location for E911Dynamic Emergency Calling in TeamsE911 Microsoft Teams compatible Service ProvidersThanks to AVI-SPL, this episode's sponsor, for your continued support of the Empowering.Cloud community.2024-03-0923 minMicrosoft Teams NewsMicrosoft Teams News MARCH Update (2024)UC Today host Rob Scott is joined by Microsoft Teams Expert and Co-Founder of Empowering.Cloud, Tom Arbuthnot and a panel of experts from the Microsoft Teams community.In this update, we talk through the most popular Teams news headlines with this month’s special guests:Graham Walsh, Product Specialist at NeatSatish Upadhyaya, MVP, Microsoft 365 UC ArchitectAmanda Sterner, Microsoft MVP, Technical Architect, Advania – Knowledge FactoryMicrosoft Teams News Copilot for financeCopilot new languagesTeams RoomsAndroid Rooms Big Updat...2024-03-0629 min
Microsoft Teams InsiderDeploying 1,000 Microsoft Teams Rooms globally at AstraZeneca with Stephen McClellanStephen McClellan, Associate Solutions Engineering Director, Conferencing at AstraZeneca, and Tom Arbuthnot discuss the technology journey at AstraZeneca, deploying over a thousand Microsoft Teams rooms. The journey from full Cisco to Microsoft TeamsImpact of COVID-19Evaluation and Deployment of Microsoft Teams RoomsChallenges and Successes in Implementing Microsoft Teams RoomsExploring the Future: AR/VR Scenarios and MeshThanks to Ribbon, this episode's sponsor, for your continued support of the Empowering.Cloud community.2024-03-0622 min
Microsoft Teams InsiderThe Importance of Standards in Designing Meeting Spaces with Greg JeffreysGreg Jeffreys, co-owner at Visual Displays is back for a second podcast with Tom Arbuthnot, to discuss a holistic approach to room design. The role of user experience in room designThe importance of standards in designing meeting spaces to maintain the quality and repeatability of the design processConsidering room attributes including lighting and acousticsPerformance standards as a guideline to achieve quality and consistent resultsCurrent and future trends in room design including multi-camera setups and spatial audioThanks to Jabra, this episode's sponsor, for your continued support of the community.2024-03-0418 min
Microsoft Teams InsiderModern Work Transformation Trends: AI, BYOD, and the Long Tail of PBX with Tim BantingTim Banting, Practice Leader, Digital Workplace at Omdia and Tom Arbuthnot discuss key trends in digital transformation, including generative AI, BYOD strategy and the persistence of PBX.The increasing role of AI in meetings and communicationsThe shift in device usage towards mobile phonesPersistence of traditional PBX systems in the face of UCaaSChallenges and opportunities relating to hybrid working modelsMany thanks to Landis, this episode's sponsor, for your continued support of the Empowering.Cloud community.2024-02-2820 min
Microsoft Teams InsiderThe Role of AI in Contact Centers and Regulatory Considerations with Philipp BeckPhilipp Beck, co-founder of Luware and Tom Arbuthnot discuss key developments in the world of Microsoft Teams and Contact Center.The journey of Luware from on-premises to the cloudThe importance of SOC2 Type 2 Attestation for data securityNew Luware Nimbus features and omnichannel capabilitiesAdoption of power platform for line of business automationImpact of AI in the contact center space and training and implementation considerationsThanks to Luware, this episode's sponsor, for your continued support of the Empowering.Cloud community!2024-02-2028 min
Microsoft Teams InsiderComplex Voice Strategies for Global OrganisationsZach Bennett, Principal Architect at LoopUp and Tom Arbuthnot discuss Teams Phone options for complex and global organisations.Different options and challenges with Teams Phone deploymentMigration from legacy PBX systems to cloud telephonyThe complexity of certain countries like Dubai, China, and LATAMUsage of analog devices and methods to integrate them with cloud-based solutions,Importance of selecting the right Operator Connect provider based on specific requirements2024-02-1516 min
Microsoft Teams InsiderMicrosoft Teams Rooms in a Global Digital WorkplaceTom Arbuthnot and Mark Licinio, Service Owner of Video Conferencing & Teams devices at BP dive deep into Marks' experience with Microsoft Teams Rooms and Digital Workplace.Discussion of transitioning to Microsoft Teams from Skype for businessThe journey to enabling Microsoft Teams in the meeting roomMark speaks about managing and operating multiple OEMs, BYOD, Android, and Windows. BP's approach to testing, operations and deploymentHow their teams evaluate and select equipment and OEMsThe significance of community engagement and networking which eases their decision-making process in the UC realm.Thanks to Neat, this episode's sponsor, for your continued su...2024-02-0825 minMicrosoft Teams NewsMicrosoft Teams News FEBRUARY Update (2024)UC Today host Rob Scott is joined by Microsoft Teams Expert and Co-Founder of Empowering.Cloud, Tom Arbuthnot and a panel of experts from the Microsoft Teams community.In this update, we talk through the most popular Teams news headlines with this month’s special guests:Graham Walsh, Product Specialist at NeatKevin Kieller, Co-Founder and Lead Analyst, enableUCMicrosoft Teams News10 years of Satya NadellaHighlights from ISE 2024Android Roadmap UpdateMicrosoft Teams and other Office Apps on the Apple Vision ProImprovements for BYOD meeting sp...2024-02-0735 minMicrosoft Teams NewsMicrosoft Teams News JANUARY Update (2024)UC Today host Rob Scott is joined by Microsoft Teams Expert and Co-Founder of Empowering.Cloud, Tom Arbuthnot and a panel of experts from the Microsoft Teams community.In this update, we talk through the most popular Teams news headlines with this month’s special guests:Satish Upadhyaya, Microsoft Unified Communications Architect, SoftelAmanda Sterner, Technical Architect, AdvaniaMicrosoft Teams NewsNew Front Line Worker Teams Phone LicenseOperator Connect in IndiaIs 2024 the year of Copilot or the year of Premium?Join Teams work meetings fr...2024-01-2422 min
Microsoft Teams InsiderThe Role of AI in Microsoft Teams Phone and Modern Work, Real-world Thoughts with Rohan MilneRohan Milne, CEO at Switch Connect and Tom Arbuthnot discuss the impact and role of AI in the workspace, with a focus on its potential and limitations in different applicationsThe importance of understanding experience or voice and PSTN within the Managed Service Provider (MSP) communityStrategies for optimizing Microsoft Teams as a collaboration platform rather than just a PBXImpact of AI in the contact center space and its potential to disrupt current modelsExamples of challenges of implementing Teams Calling in government and enterprise settings due to existing contracts and siloed operations are highlightedLimitations of AI in areas like the order of...2024-01-2237 min
Microsoft Teams InsiderTeams Phone Mobile - what's coming in 2024 with Vandana ThomasIn this podcast episode, Tom Arbuthnot speaks to Vandana Thomas, Microsoft Teams Phone Mobile Product Leader about what we've seen in Teams Phone Mobile throughout 2023 and what we can expect to come in 2024. Thanks to Luware for sponsoring this episode, check out their Microsoft Teams Contact Center solution here: Luware | Contact Center and Routing SolutionsTeams Phone Mobile has launched in nine countries with six operators.There are plans to expand the market coverage, aiming for 10 more markets next year.The integration of AI features, such as CoPilot, in Teams Phone Mobile is a big focus...2023-12-1926 minMicrosoft Teams NewsMicrosoft Teams Predictions Show 2024 - Who Will Be RightJoin Rob Scott from UC Today for an insightful 2024 Microsoft Teams predictions show! We're delighted to have Tom Arbuthnot, a renowned Microsoft Teams expert and co-founder of Empowering.Cloud, on board to discuss this year's exciting predictions.Our panel of Teams experts shared their insights on the evolving landscape of Microsoft Teams. From the integration of AI and mobility solutions to the potential expansion of Microsoft Calling Plans, we cover a wide range of topics that promise to shape the future of teamwork and technology.Key Predictions:Prediction #1...2023-12-1223 min
Microsoft Teams InsiderThe Future of Enterprise IT with Kurmi Software CEO, Micah SingerIn this Microsoft Teams Insider Podcast episode, Micah Singer, CEO of Kurmi Software, and Tom Arbuthnot discuss a range of topics around the future of Enterprise IT:potential impact of generative AI on software developmentshift towards remote work and how it's driving demand for more IT infrastructurerole of AI in IT securitythe rise of low-code and no-code applicationsmonetisation of cloud infrastructurethe need for greater automation in IT management2023-12-0826 minMicrosoft Teams NewsMicrosoft Ignite 2023 – Teams News SpecialUC Today host Rob Scott is joined by Microsoft Teams Expert and Co-Founder of Empowering.Cloud, Tom Arbuthnot and a panel of experts from the Microsoft Teams community.In this update, we talk through the most popular Teams news headlines from Microsoft Ignite with this month’s special guests:Kevin Kieller, Co-Founder and Lead Analyst, enableUCJosh Blalock, Microsoft MVP & Chief Video Evangelist at JabraSatish Upadhyaya, Microsoft Unified Communications Architect, SoftelRyan Herbst, Vice President & Chief Device Strategist, UnifiedCommunications.comPa...2023-11-2347 minMicrosoft Teams NewsMicrosoft Teams News NOVEMBER Update (2023)UC Today host Rob Scott is joined by Microsoft Teams Expert and Co-Founder of Empowering.Cloud, Tom Arbuthnot and a panel of experts from the Microsoft Teams community.In this update, we talk through the most popular Teams news headlines with this month’s panel of special guests:Graham Walsh, Product Specialist at NeatKevin Kieller, Co-Founder and Lead Analyst, enableUCAmanda Sterner, Technical Architect, AdvaniaJosh Blalock, Microsoft MVP & Chief Video Evangelist at JabraSimon Leyland, Independent Consultant, Alloquy...2023-11-0935 min
Microsoft Teams InsiderOutside Looking in with Crestron Automate VXIn this podcast episode, Tom Arbuthnot and Sam Kennedy, discuss Crestron's product Automate VX for outside-in camera views in meeting rooms. The multi-camera solution aims to provide a more equitable meeting experience by intelligently selecting the best camera angle for each moment during a meeting. The Automate VX has also recently been Microsoft Teams certified, making it the first multi-camera solution to have been certified by Teams.Thanks to Crestron, this episode's sponsor, for their continued support of the community and helping to make this podcast possible. 2023-11-0826 min
Microsoft Teams InsiderTeams Contact Center Options, Chris Goodwill's PerspectiveIn this podcast episode, Tom Arbuthnot and Chris Goodwill discuss the impact of AI on contact centers and the opportunities it opens up for innovation and improvement in content centers.AI will have a significant impact on contact centers in terms of driving efficiencies and improving customer experience.Quick wins in the B2C space include using chatbots for simple tasks like waste collection or ordering recycling bins.Digital transformation is essential for contact centers to drive better customer experiences and satisfaction.The use of AI in contact centers can lead to cost savings, skill changes, and job...2023-10-3132 min
Microsoft Teams InsiderMicrosoft Teams Phone in Large Enterprise with Alistair PiddIn this podcast, Tom Arbuthnot interviews Alistair Pidd from Pure IP, discussing the maturity and scale of Microsoft Teams in the enterprise market. Thank you to Pure IP, the sponsor of this episode, for helping to make this podcast possible. Microsoft Teams has undergone significant changes and improvements in the last year, such as the introduction of SIP gateway, shared calling with auto-attendant administration, and the migration away from 3PIP devices.Managing the scale and complexity of Teams deployments in large enterprises requires careful planning and change control to ensure stability and minimize disruptions to service.Re...2023-10-2716 min
Microsoft Teams InsiderHow to be a TeamsBoss with Michael LaMontagneIn this podcast episode, Tom Arbuthnot interviews Michael LaMontagne, a Microsoft Teams expert and the creator of TeamsBoss. TeamsBoss a cloud voice admin and voice operations solution for Microsoft Teams that helps organizations simplify and manage their Teams phone and meeting room operations. It eliminates the need for complex PowerShell commands and allows users to easily manage phone numbers, policies, profiles, and resource accounts for Teams. Thanks to Numoix, the sponsor of this episode. Check out their Teams recording solution Microsoft Teams Recording | Cloud Compliance Recording | IXCloud (numonix.cloud)Michael LaMontagne is an independent consultant and...2023-10-1722 minMicrosoft Teams NewsMicrosoft Teams News OCTOBER Update (2023)UC Today host Rob Scott is joined by Microsoft Teams Expert and Co-Founder of Empowering.Cloud, Tom Arbuthnot.In this update, we talk through the most popular Teams news headlines.Microsoft Teams NewsCopilot to GA for Enterprises 1st November Microsoft Mesh enters preview in October, including a new Teams experienceNew Surface Hub 3 Microsoft Teams RoomsShared Calling is Generally AvailableATA's on Teams SIP GatewayBT launch Teams Phone Mobile in the UKEventsUC Expo - 4th-5th October 2023South Coast Summit - 13th-14th October 2023Microsoft E...2023-10-0427 minMicrosoft Teams NewsMicrosoft Teams News SEPTEMBER Update (2023)UC Today host Rob Scott is joined by Microsoft Teams Expert and Co-Founder of Empowering.Cloud, Tom Arbuthnot.In this update, we talk through the most popular Teams news headlines.Microsoft Teams NewsMicrosoft Unbundles Teams in EUTeams Essentials and Phone Discount Bundle Pricing – US and UKMicrosoft Teams Rooms on Windows 4.18Teams Panels Update 3 – QR codesCloud Video Interop – down to two providers, Pexip and CiscoHotline phones for TeamsAlgo IP devices for overhead paging, alerts and door entries are supported with Teams SIP GatewayEnd of support for connecting to Skype...2023-10-0421 minMicrosoft Teams NewsMicrosoft Teams News AUGUST Update (2023)UC Today host Rob Scott is joined by Microsoft Teams Expert and Co-Founder of Empowering.Cloud, Tom Arbuthnot.In this update, we talk through the most popular Teams news headlines with this month’s panel of special guests:Josh Blalock, Microsoft MVP & Chief Video Evangelist at JabraSatish Upadhyaya, MVP, Microsoft 365 UC ArchitectKevin Kieller, Co-Founder and Lead Analyst, enableUCRyan Herbst, Vice President & Chief Device Strategist, UnifiedCommunications.comMicrosoft Teams NewsMicrosoft FY2023 Q4 Results - 17M Te...2023-08-1145 min