Shows
AIIM On AirNavigating AI in Information Governance: A Strategic RoadmapJoin AIM On Air as host Tori Miller Liu, CIP sits down with distinguished AIIM Fellow Amitabh Srivastav, CIP for an illuminating discussion on the future of information governance in the age of AI. This thought-provoking episode explores the intricate relationship between artificial intelligence and digital transformation, delving into essential topics including the building blocks of successful AI implementation, the paramount importance of data quality, and the delicate balance between innovation and privacy protection. Through practical examples from recent projects and insights on emerging trends like blockchain integration, Srivastav offers valuable guidance for information leaders navigating the complexities of technology...2025-06-3042 min
AI TalkAI Talk: Keeping private data private - safe and smart AI deploymentThis is the audio-only version of our weekly AI talk show. Join us every Tuesday for free by visiting www.business-reporter.co.uk/ai-talkThe panel discussion is titled: AI Talk: Keeping private data private - safe and smart AI deploymentNavigating evolving AI regulations with confidence Identifying and mitigating unseen shadow AI risks Harnessing an open-source AI strategy that integrates seamlessly, adapts effortlessly, and evolves with your business This episode is hosted by Kevin Crainehttps://www.linkedin.com/in/kevincraine/ Tori Mill...2025-06-2443 min
AIIM On AirAI Implementation: Strategies for SuccessIn this episode of AIM On Air, Tori Miller Liu interviews Swami Jayaraman, Senior Vice President of Global Technology and Chief Enterprise Architect at Iron Mountain. They discuss the evolving landscape of information management, the transformative potential of AI, and the importance of data, particularly unstructured data, in the AI era. Swami shares insights on how organizations can effectively implement AI, the promising use cases in information management, and the critical role of human oversight in AI automation. They also explore barriers to AI adoption, the significance of a zero copy data fabric, and the challenges faced by enterprises in...2025-06-1348 min
Associations Thrive142. Tori Miller Liu, President & CEO of AIIM, on AI's Impact on Information Management, Rebuilding an Association, and the Future of Content DiscoveryWhat does responsible AI look like when managing vast amounts of unstructured data? How can associations remain relevant as AI reshapes content discovery and member expectations?In this episode of Associations Thrive, host Joanna Pineda welcomes back Tori Miller-Liu, President and CEO of the Association for Intelligent Information Management (AIIM). Tori discusses:How AIIM supports practitioners managing unstructured and semi-structured data like emails, contracts, and social posts, particularly in highly regulated industries.How AI has long been used in the industry, but the rise of generative AI has accelerated innovation and transformed data processing, governance, and...2025-06-0531 min
AIIM On AirNavigating AI in Information Governance: A Strategic RoadmapJoin AIM On Air as host Tori Miller Liu, CIP sits down with distinguished AIIM Fellow Amitabh Srivastav, CIP for an illuminating discussion on the future of information governance in the age of AI. This thought-provoking episode explores the intricate relationship between artificial intelligence and digital transformation, delving into essential topics including the building blocks of successful AI implementation, the paramount importance of data quality, and the delicate balance between innovation and privacy protection. Through practical examples from recent projects and insights on emerging trends like blockchain integration, Srivastav offers valuable guidance for information leaders navigating the complexities of...2025-03-0543 minAIIM On AirBreaking Down Silos: The Evolution of Information Management with Donda YoungIn this insightful episode of AIIM OnAir, host Tori Miller Liu, CIP, sits down with Donda Young, CIP, President of Helias Consulting and veteran information management professional, to discuss the changing landscape of information management. Young shares her perspectives on how the discipline is evolving from traditional records management into a more integrated approach encompassing data governance, risk management, and AI. Drawing from over 25 years of experience, she emphasizes the importance of breaking down departmental silos, focusing on user needs, and taking an incremental approach to building information management programs. Through engaging analogies and practical examples, Young illustrates how...2025-01-0940 min
AIIM On AirBreaking Barriers: Information Management Through an Accessibility LensIn this candid episode of AIIM OnAir, host Tori Miller Liu sits down with Sarah Sheffield, Lead Document and Records Management Specialist at the Strategic Petroleum Reserve, for an illuminating discussion about accessibility and inclusion in information management. Drawing from her personal journey transitioning from library science to records management following health challenges, Sarah offers unique insights into how the digital transformation of information management has created new opportunities for accessibility. She shares valuable perspectives on working in federal information management, earning the CIP certification, and navigating industry changes. The conversation takes an inspiring turn as Sarah discusses how...2024-12-1233 minAIIM On AirFrom Paper Mountains to Digital Horizons: Rethinking Information IntegrityIn this episode, AIIM OnAir host Tori Miller Liu, CIP, speaks with Chris Foley, Data and Information Management Lead at The Salvation Army Australia. Drawing from his rich background spanning education, museums, and information management, Foley offers a unique perspective on the evolution of the information management industry. He discusses the shift from passive record-keeping to strategic process design, emphasizing the critical importance of maintaining information integrity in an age of easily manipulated digital content. Foley shares insights from his current work managing both paper archives and digital transformation projects, while exploring the changing nature of global information management...2024-12-0551 min
Digital Transformation PodcastThe Strategic Importance Long-Term Content ArchivingTori Miller Liu, President and CEO of the Association for Intelligent Information Management, discusses the strategic importance of long-term archiving of business data, content and information. We discuss the implications of overlooking long-term archiving, strategies for governance to consider, and the impact of AI. Listen for three action items you can use today. Host, Kevin Craine Do you want to be a guest? Do you want to be a sponsor?2024-11-2823 min
AIIM On AirStart with Why: A Practical Guide to AI Implementation in Information ManagementIn this episode of AIIM OnAir, host Tori Miller Liu sits down with Sheila Woo, Senior Director of AI and Analytics at OpenText, to explore practical approaches to implementing AI in information management. Woo shares valuable insights on preparing unstructured data for AI projects, emphasizing the importance of starting with clear business problems rather than technology-first solutions. Drawing from her extensive background in computational linguistics and natural language processing, she discusses real-world use cases in customer service and information retrieval, while offering practical advice on data preparation and risk mitigation. The conversation provides actionable guidance for organizations looking to...2024-11-0732 min
AIIM On AirEmpathetic Grit: Reshaping the Future of Work Through TechnologyIn this insightful episode of AIIM OnAir, host Tori Miller Liu, CIP, speaks with Jeremy Aston, Senior Vice President and General Manager of Global Services and Solutions at HP, about the evolving landscape of workplace technology. Aston shares his vision for creating more fulfilling work experiences through thoughtful technology implementation, discussing how HP is addressing the challenges of hybrid work environments while prioritizing employee well-being. Drawing from his extensive experience, he offers valuable insights on balancing technological advancement with human needs, introduces the concept of "empathetic grit," and explores how AI and emerging technologies can enhance rather than replace...2024-10-3135 min
AIIM On AirThe Power of Standardization: Revolutionizing Imaging Technology with TWAIN StandardsIn this enlightening episode of AIIM OnAir, host Tori Miller Liu, President and CEO of AIIM, sits down with Joseph Odore, Chair of the TWAIN Working Group. They delve into the critical role of standardization in imaging technology and its impact on information management. Joseph shares insights on why TWAIN standards matter, how they're shaping the future of the imaging industry, and what information leaders and developers need to know to stay ahead. From mobile scanning solutions to intelligent document processing, this episode covers the latest trends and innovations that are transforming how we capture, process, and...2024-10-1747 min
AIIM On AirThe Future of Information Management: AI, Copilot, and Commoditization with Ian StoryIn this insightful episode of AIM OnAir, host Tori Miller Liu talks with Ian Story, Principal SharePoint Premium Architect at Microsoft, about the evolving landscape of information management and AI. Ian shares valuable insights from his extensive career, from his early days working with enterprise content management systems to his current role at Microsoft. He offers a compelling vision for the future of information management, emphasizing the need for organizations to prioritize their most important data and processes. Hear the latest on Microsoft Copilot in this must-listen podcast.2024-10-1546 min
The Association PodcastBalancing Innovation and Practicality in the Age of AI with Tori Miller LiuOn this episode of The Association Podcast, we sit down with the dynamic Tori Miller Liu, MBA, FASAE, CAE, CIP, President and CEO at AIIM International. We have a lively discussion featuring Tori's background and impressive career in associations, from marketing to technology leadership. We get insights into AIIM International’s role in intelligent information management, the future of AI in information systems, and the challenges of managing unstructured data. Tori also shares her experiences as a CEO, including organizational strategies, the importance of data-driven decision-making, and simplifying processes for better efficiency.2024-08-0850 min
AIIM On AirHow Information Managers Can Become Information LeadersAIIM President & CEO Tori Miller Liu interviews policy expert and published author Lewis Eisen, CIP in this episode of AIIM OnAir. Lewis shares how policies can be used to create and foster healthy workplace cultures as well as advance organizational goals. He also shares how information management practitioners need to transform into leaders, focused on alliance building; communicating a clear vision; and articulating values and principles.2024-05-2340 min
AIIM On AirImpact of AI on Intelligent Document ProcessingAIIM President & CEO Tori Miller Liu sits down with Tomas Gogar, CEO and co-founder of Rossum, for a fascinating conversation about the impact of AI on intelligent document processing (IDP, the practice of information management, and society at-large. We also discuss the next revolution in AI where AI may achieve "real reasoning."2024-04-2546 min
AIIM On AirReal-World Use Cases for AI in Information ManagementIn this Special Bonus episode of AIIM on Air, OpenText's Alison Clarke and Tracy Caughell discuss how organizations can unlock the value of enterprise content with AI. They share practical advice on how to get started with AI as well as several use cases for AI in information management. Learn more in OpenText's webinar on May 2, 2024 where AIIM President & CEO Tori Miller Liu will join Alison and Tracy to continue the conversation. Register online for the webinar "Unlock the value of your enterprise content with OpenText AI."2024-04-2230 min
AIIM On AirThe Data Problem That’s Stalling AI SuccessAvePoint Inc.'s Director of Information Management Alyssa Blackburn and AIIM President & CEO Tori Miller Liu have a lively, funny conversation in this episode of AIIM OnAir. Sharing insights from AvePoint's new "AI and Information Management Report", Blackburn discusses a practical approach to ethical AI and how information management is key to success with AI. AIIM was proud to contribute to AvePoint's research and report. You can download a free copy of the report at https://www.avepoint.com/ebook/ai-and-information-management-report-2024.2024-04-1931 min
AIIM On AirWhy IM Is Worth Investing InAIIM President & CEO Tori Miller Liu, CIP, chats with industry thought leader Tod Chernikoff, CRM, IGP, CIP, FIIM. Tod explains the value of information management and how the reason for investing in IM can depend on needs and your industry. We also discuss the debt of record retention and how you weigh whether or not to retain data. We also talk about the evolving role of the information manager and where it should sit in an organizational chart. Don't miss this examination of the profession with Tod, an ISD Analyst, Records and Information Management with Navy Federal Credit Union.2024-04-1233 minAIIM On AirAI, Imposter Syndrome, & Women Leaders in Information ManagementAIIM President & CEO Tori Miller Liu sits down with AIIM Fellow and the 2016 Award of Merit Recipient Priscilla Emery with e-Nterprise Advisors, discussing AI, the information ecosystem, the value of the AIIM Conference, and conquering imposter syndrome as a women in information management. Correction: The article by Thornton May, mentioned in the podcast, was published on CIO.com and not ComputerWorld2024-03-0845 min
Association Tech InsiderS1E17: High-Performing Tech Teams (Part 2)This podcast is part two of a conversation among four
association technology professionals discussing the creation of
high-performance teams. In this episode the panelists cover the following:
How do we bring success as leaders to any tech
implementation? What are its key elements?
What does leadership of a tech team look like?
How should we recognize individual team member accomplishments?
Featuring host Carlos Cardenas, CAE, Senior Director of
Information Technology, National Board of Certification and Recertification for Nurse Anesthetists (NBCRNA), and guests Tori Miller Liu, MBA, FASAE, CAE, CIP, President & CEO, AIIM International; Ju...2024-02-2923 minAssociation Tech InsiderS1E16: High-Performing Tech Teams (Part 1)This podcast is a conversation among four association technology
professionals discussing the creation of high-performance teams. They emphasize the roles of trust, recognition, and leadership in achieving this goal. The conversation covers examples of foundational processes, building trust, and the importance of recognizing individual team members.
Some highlights include:
What are the essential aspects of high performance teams?
How can we build high performance teams in our own organization?
What is the difference between autonomy vs.
silos? Why is one good and the other not so good?
Featuring host Carlos Cardenas, CA...2024-02-2227 min
AIIM On AirAIIM Board Chair Karen Hobert shares AIIM's 2024 StrategyAIIM's President & CEO Tori Miller Liu and AIIM 2024 Chair Karen Hobert discuss Karen's vision for the year ahead, AIIM's new strategy, and the future of the information management industry.2024-02-0949 minAssociation Tech InsiderS1E12: Data Strategy & the role of the C-SuiteIn this podcast, we discuss the question “In data strategy, what is the role of the C-Suite?” for associations of all sizes.
Hosted by Alex Mouw, Principal Strategic Advisor for Membership Organizations at AWS for Nonprofits and featuring
Tori Miller Liu, CAE, the President and CEO of the Association for Intelligent Information Management, and Eduardo Ruiz, Chief Information Officer at the Association of Schools and Programs of Public Health.
Make sure to follow TPAC on LinkedIn: https://www.linkedin.com/company/asae-tpac/
2024-01-2529 minAIIM On Air2023 review and the year ahead for AIIM in 2024Tori Miller Liu, CEO at AIIM International, reviews updates to the new AIIM CIP program and looks forward to developments 2024 at AIIM.2023-12-1515 min
The Key Point PodcastDigital Transformation at the AIIM Solutions Showcase and Strategy SummitTori Miller Liu, CEO of AIIM, and Craig Laeu, CEO of IDEM Global and AIIM Florida Chapter President, speak with Keypoint Intelligence’s Lee Davis about what it takes to drive digital transformation (DX) success. They also discuss market and technology trends, along with the educational and networking opportunities available at the AIIM Showcase and Strategy Summit (October 3-4) and the benefits of an AIIM membership.2023-09-1416 min
The Key Point PodcastDigital Transformation at the AIIM Solutions Showcase and Strategy SummitTori Miller Liu, CEO of AIIM, and Craig Laue, CEO of IDEM Global and AIIM Florida Chapter President, speak with Keypoint Intelligence’s Lee Davis about what it takes to drive digital transformation (DX) success. They also discuss market and technology trends, along with the educational and networking opportunities available at the AIIM Showcase and Strategy Summit (October 3-4) and the benefits of an AIIM membership.2023-09-1416 minAIIM On AirAIIM position on AI AccountabilityTori Miller-Liu, CEO of AIIM International, discusses AI accountability. AIIM recently released a position statement on AI Accountability; a formal response to a request for comment from the U.S. National Telecommunications and Information Administration. Tori summarizes some of the positions in the response, the notion that not all AI is equal and public policy should reflect different levels of risk, and why it is important that the NTIA makes the distinction between “Trustworthiness” of AI and “Accuracy.” Host, Kevin Craine2023-07-2012 minAIIM On AirAIIM23 Recap with Tori Miller-LiuTori Miller-Liu, President and CEO of AIIM, joins us to discuss the recent AIIM23 conference and to outline the months ahead for the association. Plus, Tori reviews some of the findings from the new AIIM 2023 State of the Industry Report. We discuss also the impact of Generative AI tools on information management and the efforts to foster a younger generation of AIIM members and practitioners. Host, Kevin Craine2023-05-1520 minAIIM On AirAIIM President and CEO Tori Miller LiuAIIM President and CEO Tori Miller Liu discusses the new strategic direction of AIIM, how the industry is reimagining itself and innovating, and what to expect from the AIIM2023 conference coming up in April in New Orleans. More at AIIM.org. Host, Kevin Craine2023-03-0128 min
Associations Thrive19. Associations Thrive - Tori Miller Liu, President and CEO of AIIM, on New CEO's Listening TourWhat does the first 90 days of a CEO journey look like? How do organizations improve their performance by transforming the way they manage their information? Who should be in charge of data management at organizations? How do you reimagine an association in a dynamic industry characterized by a “rising tide of information chaos?”In this episode of Associations Thrive, Matrix Group CEO Joanna Pineda interviews Tori Miller Liu, President and CEO of the Association for Intelligent Information Management (AIIM). Tori introduces AIIM, talks about her journey to becoming CEO of AIIM, and then talks about AIIM services. We d...2023-02-0924 min
The Association MashupEpisode 2: Managing The Shifting Tech StackIn this episode, we interview Tori Miller Liu, Director, Information Systems at the American Speech-Language-Hearing Association (ASHA) on the shifting tech stack - how to harness employees' creativity in finding software solutions, which is something most people can dabble in these days, without risking the farm.
2021-11-1642 min
Association RockstarsTori Miller Liu, MBA, CAETori Miller Liu, MBA, CAE, is the Director of Information Systems at the American-Speech-Language-Hearing Association. She's a technology leader with extensive experience in association management, strategic planning and information systems. Tori is a founding member and board member of Association Women Technology Champions, she is a Certified Association Executive as well as holds an MBA from George Washington University. Host and Founder: Lowell Aplebaum - CEO & Strategy Catalyst at Vista Cova Producer and Operations: Amy Hager - Strategy Advisor at Vista CovaMusic: Slow Burn by Kevin MacLeodLink: https://incompetech.filmmusic.io/song/4372-s...2021-04-2922 min