Shows
Contact Center Perspectives🎙️A Strategic Approach to Leading Change, Starting with the Contact Center | Episode 66Tracey Djordjevic, Director of Customer Service at Clarion Medical Technologies, explains why embracing constant change defines effective service leadership. She connects personal mindset with team stability through transitions. Tracey cites the principle that growth demands continuous improvement and learning. She details how her approach helps teams adapt smoothly during ongoing change.“You need to make sure you are gathering customer insights, followed by building your customer personas, building out the voice of the customer, doing your customer journey mapping, and tying all that into your strategic planning. Customer centricity should be a key element of your strategic pl...
2026-01-1225 min