Shows
CallTalk™ RadioWomen in Contact Center Leadership – The Power of CommunityThis podcast will focus on how building and nurturing a strong community can empower women in leadership roles. The discussion will highlight the importance of collaboration, support networks, mentorship, and shared experiences in driving success and creating lasting impact.
Guest Valerie McSorley
Valerie is a seasoned professional with over 25 years of experience, excelling in sales, marketing, and customer success. She consistently drives strategic partnerships that facilitate client acquisition and growth.
Leveraging her extensive network and relationships in the contact center, customer service, and customer experience sectors, Valerie delivers innovative solutions that
enhance client performance and satisfaction. Her passion for building b...2024-09-0431 min
Quality Perks - Call Center & Coffee ChatsS3 Ep1 Quality Perks Crew Discusses Heart-Centered Leadership with Valerie McSorleySend us a textTune into "Quality Perks": Heart-Centered Leadership, Empathy and Authenticity with Valerie McSorleyDive deep into the essence of heart-centered leadership with "Quality Perks," where our hosts, Karyn Dupree and Neal Eggers, engage with the visionary Valerie McSorley. This episode takes you beyond traditional metrics, into the realm of leadership that values empathy, authenticity, and genuine connections.Why You Can't Miss This Episode:Personal Insights Meet Professional Wisdom: Start with a warm, relatable introduction over coffee preferences, setting the stage for a conversation t...2024-02-1527 min
Getinthecar PodcastKodak Pictures | Getinthecar Podcast | Ep. 25Join My Fan Page: https://www.getinthecar.com Welcome back to Getinthecar Podcast! Valerie & Blake talk about how they first met, SEMA 2023, cool party tricks, their favorite Canadians, party tricks, deli meats, their favorite cars from SEMA, Val kicking Benadryl, Val's new Kodak pictures, the Mandela Effects from Star Wars & the film Tombstone, and watch some viral videos from the inter webs. They later get into fake news stories, Blake tries to come up with a publicity stunt for Val, macaroons, street food, Blake's upcoming birthday party at Apple Valley Speedway, Val's new Instagram strike...2023-11-2437 min
The Story Behind Her SuccessValerie McSorley: Super Connector, SVP at livepro.com -242Being a connector is my calling. This is the work that lights me up. -Valerie McSorley
Valerie McSorley could claim the title of “super-connector” any day of the week. She’s been building her vast professional network for decades by producing live, major market industry events, developing businesses and creating strategic partnerships that endure the test of time. She’s currently the Senior Vice President for Partner Success at livepro, a knowledge management system designed specifically for contact centers. For over 20 years, Val has been bringing people together for better results by developing the acronym C.O.A.R: communicate, offer, a...2023-07-0623 min
Science of CXContact Center in Crisis: The New Pivot on the Conferences Pre-COVIDIn this Special Edition Episode, Steve talks with Valerie McSorley, a 25 year veteran event organizer in the Contact Center and CX Space. They discuss the need for a wholesale pivot from the pre-COVID conferences to something unique online that gives folks a sharing, networking and learning platform to help move forward.2020-08-0324 min