Shows
Driven to SuccessElevate Your Business: The Power of the Service Center Program. PT1In Part 1 of our series on the service center program, hosts David Wofford and Vic, The Shop Owner Coach, dive into the foundational elements that make these programs invaluable for independent repair centers. They discuss the dual benefits of nationwide support for both shops and consumers, and how effective communication can transform customer perception. Tune in to learn how to leverage these insights to enhance your service center's reputation and customer loyalty.
2026-02-2505 min
Driven to SuccessNo More Talking, Let's ExecuteGoals don’t grow shops. Direction does.In this episode of Driven to Success, Vic Tarasik and David Wofford sit down with Chris Cloutier, Bill Baxter, and Joe Canfield to unpack how real shop owners set goals that evolve, adjust, and actually drive progress.Chris poses the ultimate standard:“Would you put your mom in that car?”If the answer isn’t yes, the job isn’t done.From KPIs to 20-groups to digital vehicle inspections, this conversation lays the foundation for 2026.Part 2 shifts into execution.Goals do...
2026-02-1343 minDriven to SuccessNo More Talking. Let’s Execute-previewCheck out the 20-second clip of the episode drop 2/13/26
2026-02-1200 minDriven to Success2026 Goals, Direction Before Execution (Part 1)Too many shop owners set goals… miss them… and walk away frustrated. In this episode of Driven to Success, we reframe what goals are really meant to do.This is Part 1 of a two-part conversation focused on preparing for 2026, and it’s all about clarity, direction, and mindset before execution ever begins.Vic Tarasik and David Wofford are joined by a powerhouse panel representing three different business models in the aftermarket:Bill BaxterChris CloutierJoe CanfieldTogether, they unpack why goals should act as a guiding line...
2026-01-2715 minDriven to SuccessThe Year Ahead Starts Now: Build the Habits, Hit the BHAGHow do leaders across the automotive aftermarket prepare for the year ahead without chasing trends or predictions?In this episode of Driven to Success, hosts Vic Tarasik and David Wofford talk about preparation, perspective, and progress. From working smarter and improving efficiency to setting written goals, building accountability, and stretching yourself with Big Hairy Audacious Goals, this conversation dives into what it really takes to move forward with confidence.You’ll hear real stories about leadership, goal setting, habit building, and why being part of a winning team matters more than being comfortable. Whether you’re a...
2026-01-0838 minDriven to SuccessGet Driven to SuccessTune in to hear our unique industry perspective. Driven to Success explores every segment that makes up the Aftermarket industry.
2026-01-0200 minDriven to Success2026 SMART and BHAG - Planning and Goal SettingAre you ready to hit the ground running in 2026?In this short teaser episode of Driven to Success, Vic Tarasik and David Wofford preview an upcoming conversation focused on smart goal setting, accountability, and the power of a BHAG, a Big Hairy Audacious Goal.They touch on why written, measurable goals matter, how accountability accelerates progress, and why stretching beyond what feels comfortable is often the key to real growth. Whether you’re a shop owner, sales professional, or part of the broader automotive aftermarket, this quick preview sets the stage for a deeper discussion on pr...
2025-12-3004 minDriven to SuccessBuilt by Curiosity: How Doug Zugnoni Became ASE Tech of the YearIn this episode, Doug Zignoni, the ASE Master Tech of the Year, shares his journey in the automotive industry, highlighting the importance of passion, continuous learning, and mentorship. He discusses his early influences, the significance of ASE certifications, and the supportive environment at Frank's Auto Service. Doug emphasizes the need for research skills in diagnostics and the balance between tool needs and wants. He concludes with insights on career growth and the evolving landscape of the automotive industry.TakeawaysDoug Zignoni is the ASE Master Tech of the Year.His journey began with...
2025-12-1246 min
Driven to SuccessThanksgiving Thoughts: Gratitude From Across the AftermarketAs the Thanksgiving holiday approaches, Vic Tarasik and co-host David Wofford gather friends from across the automotive aftermarket for a heartfelt, unscripted round-table on gratitude, growth, and the power of people.In this special episode, you'll hear honest reflections from leaders representing The Pronto Network, The Parts House, Fast Undercar, AutoFlow, and more, each sharing what shaped their year, the challenges they overcame, and the moments that mattered most.From family milestones, new babies, and cross-country moves… to shop expansions, service to local communities, faith, journaling, and the everyday “small moments” that remind us why this i...
2025-11-2144 minDriven to SuccessMore Than Parts: How Relationships Drive Real Success!When passion meets purpose, the results are unstoppable. In this episode, Vic Tarasik and David Wofford sit down with Ray Lopez, a lifelong automotive pro whose career proves that helping others win is the fastest route to success.Ray shares how professional discipline, clear goals, and a heart for people transformed his path from the parts counter to business development. Along the way, he drops practical insights on leadership, shop growth, and why every service center needs a marketing engine as strong as the cars they fix.From goal-setting to Banner programs, this conversation is...
2025-11-1212 minDriven to SuccessFrom Teenage Gearhead to Industry Leader: The Ray Lopez Story - Part 1At seventeen, Ray Lopez took an after-school job at a local parts counter to make a few bucks and talk cars. What he didn’t realize was that the smell of oil and the sound of impact guns would set the course for a lifetime in the automotive industry.In this episode of Driven to Success, Vic Tarasik and David Wofford sit down with Ray to talk about his first Pontiac, his early days behind the counter, and how curiosity, hard work, and a few Chilton manuals built a career that still fuels his passion today....
2025-11-0710 minDriven to SuccessClay Millican: Fueled by Grit, Driven by Gratitude, and Powered by 12,000 HorsepowerIn Part 2, Clay Millican, we go beyond the starting line and into the heart of what drives him. Clay opens up about the people who shaped his path, the power of gratitude, and the personal loss that gave his passion new purpose.He shares how faith, family, and friendship keep him grounded at 330 mph, and why joy is still the most important gear you can have in life or business.
2025-10-2433 minDriven to SuccessCommunication that Builds TrustWhen the news isn’t pretty and the clock says 5:50 p.m., leadership shows up in what you do next. Vic Tarasik and David Wofford get real about communication across the chain, from manufacturer to WD to the bay. You’ll hear the 5:50 scramble that turned a blown delivery into trust, why drivers are the face of the brand at your door, and how a simple “I’d like to start over” can rescue a relationship after emotions run hot.Inside the shop, we talk about running short, structured team huddles (without the gripe-fest) and the rule that every...
2025-10-1029 minDriven to Success🎙 Clay Millican Part 1: From Grocery Store Kid to Top Fuel DreamsNHRA Top Fuel driver Clay Millican joins Driven to Success to share where the obsession began: a tiny family grocery store in Drummonds, TN, a beat-up ’63 Dodge truck, and the day “Big Daddy” Don Garlits set the hook for life. Clay walks us through backyard laps to his first trip down a real strip, the humbling reality of a handwritten time slip, and the sacrifices behind the scenes—marrying his high-school sweetheart, grinding overtime at the Kroger warehouse, and never taking a vacation without racing. He caps Part 1 with the infamous “burnout in reverse” debut at Route 66, and the philosophy t...
2025-09-2631 minDriven to SuccessLost in Translation - Part 2SummaryIn this conversation, David Wofford and Vic discuss the critical role of communication in the auto parts distribution industry. They explore common pitfalls in communication, the importance of understanding each other's operations, and how building strong relationships can lead to better service and customer satisfaction. The discussion highlights the importance of establishing realistic expectations and the benefits of collaboration between service centers and distributors.TakeawaysCommunication breakdowns can lead to significant issues in auto parts distribution.Setting realistic expectations is crucial for maintaining relationships.Understanding the operations of each side...
2025-09-1215 minDriven to SuccessTop Fuel Champ Clay Millican joins us in the studio-previewCheck out this preview of upcoming episodes, as Clay shows his appreciation for The Parts House and Parts Plus!The first episode releases in September.
2025-09-1101 min
Driven to SuccessLost in Translation: Communication Breakdowns in the Aftermarket (Part 1)Join David Wofford of The Pronto Network and Vic Tarasik of Shop Owner Coach as they dig deep into one of the aftermarket’s toughest challenges: communication. From parts ordering pitfalls to setting clear expectations, they reveal how assumptions sabotage trust, why listening matters more than talking, and the unseen power of nonverbal cues. You’ll also gain insights into time management, gender dynamics, and the importance of recognition in fostering strong teams. Don’t miss this first installment of a conversation that can transform how you connect and lead in your business.Sound Bites"We hate t...
2025-08-2939 min
Driven to SuccessWhat Didn't Kill Me Made Me StrongerIn this conversation, Vic Tarasik, known as theShop Owner Coach, shares his journey from a young car enthusiast to asuccessful shop owner and coach. He discusses his early influences, thechallenges he faced in his career, and the lessons learned along the way. Vicemphasizes the importance of mentorship, structure in business, and the valueof taking others along on the journey to success. His story is one ofresilience, growth, and the drive to help others in the automotive industry.TakeawaysVic's early passion for cars was influenced by his father'sskills.He faced significant challenges in his...
2025-08-1544 min2025-08-0602 minDriven to SuccessBy Accident to Success David Wofford shares his journey in the automotive industry, detailing how he accidentally entered the field and progressed through various roles. He discusses the importance of building relationships, learning from influential figures, and the challenges faced in management.TakeawaysDavid's entry into the automotive industry was somewhat accidental but ultimately fulfilling.Building relationships is crucial in the automotive aftermarket.Early management experiences taught David valuable lessons about efficiency and team dynamics.Mentorship played a significant role in David's personal and professional growth.Efficiency in operations can greatly enhance service delivery in the automotive i...
2025-08-0138 minDriven to SuccessExploring the Aftermarket IndustrySummaryIn this engaging podcast episode, Vic and David discuss the diverse range of guests expected on their show, focusing on the service center and auto parts industry. They explore the importance of understanding the dynamics between parts distribution and service centers, the costs associated with returns, and the value of communication and education in building better relationships within the industry. The conversation highlights the wealth of stories and insights that can be shared, aiming to enlighten listeners about the intricacies of the automotive service world.TakeawaysGuests will include individuals...
2025-07-1706 min
Driven to Success🎧 Welcome to Driven to Success!In this special teaser episode, co-hosts Vic Tarasik of Shop Owner Coach and David Wofford of The Pronto Network give you a quick preview of what’s ahead. From powerhouse shop owners to top-tier parts manufacturers and industry innovators, Driven to Success delivers candid conversations that help you level up your business in the automotive aftermarket.Get ready to meet the people moving the industry forward, one conversation at a time. Tune in and hear what you can expect !
2025-07-1500 min
Remarkable Results Radio PodcastFriends Tribute to Maylan Newton [CC115]YouTube Video: https://www.youtube.com/watch?v=sHno0gsX_YA Maylan Newton’s family has set aside July 26, 2025, for a special gathering to honor his life and legacy. The event will take place in Southern California, with more details to come. You can find updates and information here. I’d like to take a few moments to reflect on Maylan’s impact, both on our industry and on me personally. Whether in a classroom, on a phone call, or standing in front of an audience, Maylan had a way of speaking that was steady, articulate, and always meaningful. His words...
2025-05-2539 min
Remarkable Results Radio PodcastFriends Tribute to Maylan Newton [CC115]YouTube Video: https://www.youtube.com/watch?v=sHno0gsX_YA
Maylan Newton’s family has set aside July 26, 2025, for a special gathering to honor his life and legacy. The event will take place in Southern California, with more details to come. You can find updates and information here.
I’d like to take a few moments to reflect on Maylan’s impact, both on our industry and on me personally.
Whether in a classroom, on a phone call, or standing in front of an audience, Maylan had a way of speaking that was steady, articulate, and always meaningful. His words...
2025-05-2539 min
Remarkable Results Radio PodcastTransforming Your Repair Shop to Professional Auto Service Center [THA 412]Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class The transition from a traditional repair shop to a professional auto service center requires a commitment to professionalism, continuous education, and a people first approach. Join industry business coaches Cecil Bullard, Vic Tarasik, and Dave Schedin as they break down how to transform your auto repair shop into a professional service center that stands out and delivers exceptional value to your employees and clients. Cecil Bullard, President of the Institute for Automotive Business Excellence. Cecil’s previous episodes HERE. Vic Tarasik, CEO of Shop Owner Coach. Vic’s previ...
2024-12-2055 min
Remarkable Results Radio PodcastTransforming Your Repair Shop to Professional Auto Service Center [THA 412]Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class
The transition from a traditional repair shop to a professional auto service center requires a commitment to professionalism, continuous education, and a people first approach.
Join industry business coaches Cecil Bullard, Vic Tarasik, and Dave Schedin as they break down how to transform your auto repair shop into a professional service center that stands out and delivers exceptional value to your employees and clients.
Cecil Bullard, President of the Institute for Automotive Business Excellence. Cecil’s previous episodes HERE.
Vic Tarasik, CEO of Shop Owner Coach. Vic’s previ...
2024-12-2055 min
Talking Shop with ShopOwnerBest of Times? Worst of Times? It's All in How You Look At ItCharles Dickens might have said it best when he began his story “A Tale of Two Cities” by saying "It was the best of times, it was the worst of times.” When you think about it, every year end review and new years forecast could be summed up exactly the same way. It’s all in how you look at things. In this 2023 wrapup/2024 forecast episode of Talking Shop With ShopOwner, Doug Kaufman and Vic Tarasik discuss the state of the automotive industry at the end of the year and what to expect in the coming year.Kaufman, editor o...
2023-12-2828 min
Remarkable Results Radio PodcastWays to Unify Your Team [THA 358]Rick White, Vic Tarasik, and Murray Voth discuss the importance of unifying a team within a business. They highlight the need for a common purpose beyond just making money, and the importance of involving the team in decision-making. They also share their personal experiences and strategies for setting goals, providing feedback, and fostering a culture of respect and empathy. The conversation emphasizes the importance of clear communication, shared vision, and ongoing effort in maintaining team unity. Rick White, President and Lead Coach for 180BIZ, Listen to Rick’s previous episodes HERE. Vic Tarasik, CEO of Shop Owner Coach. Vic’s previous...
2023-12-1441 min
Remarkable Results Radio PodcastEmployee Fraud: Tips to Prevent Fraid and Profit Leaks [RR 890]Vic Tarasik is eager to share his insights and personal experiences with fraud, a subject that's not always pleasant but is crucial to address. As Ronald Reagan famously said, "Trust but verify." Trust is vital in business relationships, but so is verification. Vic highlights the need for proper documentation, procedures, systems in place to prevent fraud, cash management and the potential for fraud in parts purchases. He advises shop owners not to assume they are immune to fraud. Vic Tarasik, CEO of Shop Owner Coach. Vic’s previous episodes HERE. Show Notes The importance of trust and verification (00:01:49) Discussion on the im...
2023-10-0637 min
Remarkable Results Radio PodcastDeveloping Our Future: The Training Bay at Joe’s Garage at AAPEX [RR 878]Carm Capriotto introduces a special edition of Remarkable Results Radio featuring the Joe's Garage training bay at AAPEX that provides training and career opportunities this fall. Our panel discusses the unique opportunity at Joe's Garage, where they will bring together people from distribution, trainers, shop owners, and lead technicians to work on vehicles in real time. They also discuss the importance of quality parts, attracting the youth to the industry, professionalism, continuous learning, and the impact of attending AAPEX. They are passionate about the future of the automotive industry and encourage young talent to join. Jason Rainey, Vice President, NAPA...
2023-08-2537 min
Remarkable Results Radio PodcastAre You Really Overbooked? [THA 339]Being overbooked doesn't necessarily equate to higher productivity or profitability. In this episode, our panel discusses the challenges and impact of being overbooked in the automotive repair industry. They emphasize the importance of understanding productivity numbers, managing customer expectations, avoiding burnout for the team, optimizing scheduling, and utilizing technicians' strengths. Think twice before you boast about being overbooked! Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE Rick White, President and Lead Coach for 180BIZ, Listen to Rick’s previous episodes HERE. Vic Tarasik, CEO of Shop Owner Coach. Vic’s previous episodes HERE. Chris Cotton, AutoFix Auto Shop Coaching, ...
2023-08-0346 minTalking Shop with ShopOwnerCreating A Game Plan To Build A Championship BusinessAs a fan, the drama and excitement of sports are a great distraction from real life - something amazing might be right around the next corner, the next pitch or the next pass. Yet, as a coach or player, you know you need a great game plan to get to the next level.It's no different with your business. When you've done all you can do to help your team be successful, it's up to them to execute your X's and O's. Sometimes, a timeout will be required to get things back on track. In this...
2023-05-3118 minTalking Shop with ShopOwnerDitch The Clipboard And Tell The Repair Story With Digital Vehicle InspectionsHopefully we all do vehicle inspections – and hopefully, most of those are digital inspections. And, with constantly evolving advances in technology, those inspections are producing amazing images. Those pictures are telling the story your customer needs to hear in ways that words alone can’t begin to explain.Whether it's between technicians, or the service advisor and customers, or technicians and the shop owner, communication is key to a successful day and a successful shop. But with increased communication hurdles is what you are saying really what's being understood? According to Rod Stewart, "every picture tells a story, don...
2023-04-2728 minTalking Shop with ShopOwnerThink Holidays Are Stressful? Try Working With Your Family. Tips To Do It Right.Think your job is challenging enough just working with your friends and employees? Try working with your family. Multi-generational shops are looked at in awe because a lot of times we just can't picture ourselves working with our parents or siblings or children. Family businesses can offer significant opportunities and even greater challenges.You know, far too often family businesses are looked at as nothing more than a dysfunctional dictatorship – we all do what dad says – but family businesses can be much more dynamic.Working together with your family every day can be challenging. Consider the poss...
2023-02-2730 minTalking Shop with ShopOwnerWhat Could Possibly Go Wrong And Other Things Murphy Was Right AboutDo you ever have that 3 am feeling, when you suddenly wake up out of a deep sleep just knowing something is wrong? Most of the time of course, it’s the little things that cause the most stress and anxiety.Oh, but don’t forget the big things. We’ve all heard the gallows humor “What’s the worst that can happen? Wait - don't respond...we all know the answer to that seemingly simple question.In this episode of Talking Shop with ShopOwner, Vic Tarasik from Shop Owner Coach and Matt Allen from Virginia Automotive in Phoenix...
2023-01-3132 minTalking Shop with ShopOwnerIf You Weren't At AAPEX, What Did You Really Miss?Have you ever had a feeling that there is a huge party going on somewhere and you haven't been invited? You're happy for everyone who got to go and you know that you'll hear all about what happened, but boy, what did you miss!?To many thousands of people, AAPEX was the biggest party of the year - call it a festival, a homecoming, a reunion - if you weren't there, you're a little bummed because of, well, FOMO.Shop Owner Editor Doug Kaufman (who wasn't there) talks with Shop Owner Coach president Vic Tarasik (who was...
2022-11-2925 min
The Great Canadian Aftermarket PodcastWhat a "20 Group" is and why shop owners should join!On this episode, Vic Tarasik, ShopOwnerCoach.com and Murray Voth, RPMTraining.net join host Andrew Ross to talk about the benefits of joining professional groups and sharing knowledge. The two will also be presenting at AAPEX with a special "What's a 20 Group and why should I care?" introduction. Find more information HEREThe Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
2022-10-1119 minTalking Shop with ShopOwnerWhat Is A 20 Group And Why Should I Care?When you start a new job as an employee, you’re usually given time to acclimate to your new situation. You’re given time to learn how to do a job the right way, how to build your skills, how to master your craft. Expectations are tempered somewhat, at least until you know your way around the shop.Counter that with being the boss. You don’t have time to LEARN the job – you have to DO the job, handling every pressure imaginable at 7 am on Day One. How can you prepare for success when you’re simply trying to survive...
2022-09-3033 min
What’s Treading with Tire ReviewAAPEX 2022: What Tire Dealers Can ExpectIt’s that time of year again—show time! With about a month and a half before the SEMA and AAPEX Shows, we’re gearing up to bring you live coverage from both...and give you a sneak peek at what to expect at the shows this year. Whether you’re busy planning your trip to Vegas for the biggest automotive aftermarket event or taking it all in from the comfort of your desk chair, let’s dive into what you can anticipate seeing at this year’s AAPEX Show. In this episode of What’s Treading with Tire Review, s...
2022-09-2018 min
The Auto Repair Marketing PodcastFinding Your Shop's Purple Cow with Vic Tarasik [E013]What would you do if you were driving the backroads passing field after field full of white, black, and brown cows, and all of a sudden you saw a purple cow? You’d probably stop your car, take pictures of the cow, post on social media, and tell everyone you know about it! Don’t you wish people would have that kind of reaction to your auto repair shop? In this episode, we talk to Vic Tarasik of Shop Owner Coach about how to find your shop’s purple cow.Talking PointsWhat is a Purple Cow?Fi...
2022-09-1440 min
SOS - Shop Owner SolutionsShop Veterans Share Secrets to Keep Business Plans AfloatWhen the air horn sounds and the ship starts slowly pulling away from the dock, do you head to the buffet, or do you sit up and pay attention? If you’ve ever been on a cruise you know that one of the first and most important activities is the muster drill, where you locate your life vest and rescue boat, even while the ship is in calm waters.Doug Kaufman, editor of ShopOwner magazine, looks for rough seas and icebergs dead ahead with his guests on this episode of Shop Owner Solutions. Joining Doug are Vic Tarasik, fr...
2022-05-1322 minTalking Shop with ShopOwnerHow Technology Can Save Your ShopThey may seem like a foreign language to much of the population but terms like ADAS, VVT and R1234YF are more than just a secret code - they are terms that today's shop owners must know to be relevant to their customers.Vehicle technology continues to change and keeping up means continued adaptation. How can you know it all? In this episode of Talking Shop with ShopOwner, ShopOwner editor Doug Kaufman speaks with Vic Tarasik from Shop Owner Coach, and AJ Nealey from Nealey Auto Service in Edgewater, MD, about what new technology is on...
2022-04-1838 minTalking Shop with ShopOwnerIn Business, As Travel, Preparation Beats Panic Every TimeThe automotive industry is flying high right now, but we all recognize that we could hit turbulence from time to time. If there are storm clouds over the horizon, are you prepared, not panicked?In this episode of Talking Shop with ShopOwner, ShopOwner editor Doug Kaufman and Vic Tarasik, from Shop Owner Coach provide a safety briefing designed to help businesses recognize the areas in which they're strong - and areas that could use a little more preparation.This episode of Talking Shop with Shop Owner is brought to you by AAPEX, the premier business, educational and networking...
2022-03-2915 minSOS - Shop Owner SolutionsEmployee Empowerment - Freedom to Make Mistakes Means Freedom to ExcelEveryone complains that there's a lack of willing workers out there, and let's be honest from carry out to car repair, employment opportunities abound, if you could just get the bodies to apply. When it comes to your shop, quality can be a lot more attractive than quantity when it comes to job applicants. How can you ensure that when the right person comes to work for you, you give him or her every chance to succeed? You only get one chance to make a good first impression and you only get one chance to set up a new employee...
2022-02-2125 minTalking Shop with ShopOwnerIndustry Hits Jackpot In Las Vegas - Were You There?The drought has ended and the return to trade shows has happened. AAPEX 2021 is in the books. And whether business as usual has now become business as possible, it was great to reconnect with the industry in Las Vegas. By all accounts, AAPEX 2021 exceeded the expectations of exhibitors and attendees. Business was booming, training was exception and, of course, the food was outstanding. Vic Tarasik, one of the architects of Joe's Garage, talks with ShopOwner editor Doug Kaufman about the bright spots we saw this year and the even brighter expectations for 2022.
2021-12-0816 minTalking Shop with ShopOwnerHere's Why You Probably Need To Raise Your Labor RateIf you're a shop owner you've heard from your coaches and your industry suppliers that your labor rate is probably too low. Of course, you've heard from your customers that it's far too high! Who do you believe? As long as you're competitive to the shop down the street, there's not much more you need to know, right?Knowing your numbers will make your shop more profitable, more competitive and more attractive - and doesn't have to be any additional burden to your customer base. You've worked too hard to build your shop – don't give it away because of...
2021-10-2555 minSOS - Shop Owner SolutionsFind Good Help Wherever You AreWe can’t find good help these days! Maybe you’ve heard that from colleagues or said it yourself. You look around nearly every type of employer and everyone seems to have the "Help Wanted" sign out - even in the best environment, finding workers is tough.Of course, as challenging as things are now, this industry has been through tough times today. Tough circumstances take tough people – we’re here to help shop owners make the best of tough times.Shop Owner Solutions is your life preserver through the industry’s rapids – getting past those 3 am panics or the...
2021-10-1435 minSOS - Shop Owner SolutionsTick Tick Tick – What Is Your Time Worth?You have a lot of expensive "stuff" in your shop - but is that the most valuable part of your business operation? Your investment goes way beyond the hard assets like tools, equipment, your customers' vehicles and your building. Without an effective use of your time your business will only go so far."The biggest investment successful shop owners make is in time," says Vic Tarasik, Shop Owner Coach. "One thing we often forget about time is that it is the most perishable thing we have." Guests on this episode are Brian Bates, Eagle Automotive, Littleton, CO; and...
2021-10-0146 minTalking Shop with ShopOwnerTraining - What's Needed, What's New & What's NextThere are only two ways a manager can impact an employee’s output,” said Andy Grove, who was CEO of Intel. “Motivation and Training. If you’re not training, you’re only doing half your job.” Talking Shop With Shop Owner - sponsored by AAPEX 2021 - is here to help you do the WHOLE job.With all of the technological changes in the shop and under the hood, not to mention the changes in marketing, communication and business management, how important is training to today’s shop owner? Doug Kaufman asks Vic Tarasik what's needed, what's available and what's next.
2021-09-2718 minSOS - Shop Owner SolutionsChoosing The SMS Features You Need When You're Offered Everything You WantThere's nothing more exciting – or intimidating - than an all-you-can eat buffet. Everything you could possibly want is waiting for you. Choose wisely and you'll enjoy the experience- choose poorly and it will ruin your (and everyone else's) evening. Similarly, today's Shop Management Systems seemingly offer an often overwhelming amount of features. What's best for your business? How do you choose the system or features that you really need?To help you fill your plate, Doug Kaufman, editor of Shop Owner and Vic Tarasik, owner of Shop Owner Coach, speak with Danielle Commandeur, Commandeur Mechanical, Claremont, Saskatchewan, Canada, an...
2021-09-2140 minSOS - Shop Owner SolutionsYou're Not A Bank - How Text-To-Pay Can Eliminate Financial HeadachesFinance can be a huge headache for shop owners. It's important to get paid for the work you do, of course but there can be significant challenges to collecting the payment when the repair is completed. Have you ever looked across the counter and wondered, "Is this transaction going to be a dream or a nightmare?" The search for contactless options has led many shop owners to implement text-to-pay systems. What was once a "nice to have" option has quickly become a "must have" business tool. In this episode of Shop Owner Solutions, Doug Kaufman and Vic Tarasik talk with...
2021-08-3041 minSOS - Shop Owner SolutionsEmployee Reviews Don't Have To Be ScaryWhat's the scariest time of the year? It's not New Years, when you look in the mirror and realize how far you are from completing your resolutions. It's not Halloween, with its zombies and scary clowns. It's not even Thanksgiving, with the threat of a dry turkey and judgmental relatives. No, for many shop owners the real fear comes wiith employee reviews, when you sit one-on-one with an employee to talk about their accomplishments and shortfalls.Employee reviews don't have to be scary or unproductive. In this episode of Shop Owner Solutions, Doug Kaufman, editor of ShopOwner and Vic...
2021-08-2042 minSOS - Shop Owner SolutionsS.O.S. Podcast – What Would You Say To Your Younger Self?Self-improvement gurus say you should have no regrets - everything you've done has made you the person you are today. Google "Terrible Tattoos" however, and you'll see some things people wish they could somehow erase from their past. Most of us, as we look back on our careers, recognize things we should have done differently. In this episode Doug Kaufman, editor of ShopOwner and Vic Tarasik from Shop Owner Coach discuss the idea of mentorship with Bryan Rex, Fleet Services, Everett, WA and Tyson Anderson, Master Mechanic, Providence, UT. This episode is presented by 360 Payments.
2021-07-1541 minWhat’s Treading with Tire ReviewPrivate Equity and Your Business: What to Know if You Want to SellPeople have different opinions about private equity in the tire industry. Some detest PE firms, hearing stories about how they come in and strip down a business. Others reluctantly accept it, and some embrace it, knowing that outside capital is coming in hot, thanks to the resilience of our industry. Regardless of how you feel, private equity has offered a way for many shop owners to transition their business or expand with the backing of outside capital. In this episode of What's Treading with Tire Review, we dig into the process of how private equity firms work with...
2021-03-1711 minWhat’s Treading with Tire ReviewVirtual AAPEX Recap & 2021 Plans for an In-Person EventAs trade shows, tire launches and other events continue to go virtual into 2021, we wanted to provide a look back on one of the largest aftermarket trade shows to go online and see how it turned out. That show is the Virtual AAPEX Experience, co-owned by the Auto Care Association and MEMA, the Motor and Equipment Manufacturers’ Association. This past year, AAPEX transitioned its show offerings into the virtual experience with a laser focus on the shop owner and service professional’s needs. In this episode, we catch up with Mark Bogdansky, vice president of meetings and...
2021-01-1913 minTalking Shop with ShopOwnerTraining Still Matters Regardless Of The MethodIt's been a crazy year, but we've all learned something. One of those things is that training matters now more than ever. Even though the methods may be changing the need for solid technical and management training remains acute. Vic Tarasik explains to ShopOwner editor Doug Kaufman that virtual training can offer many of the same benefits of in-person education - at less cost.
2020-12-1712 minWhat’s Treading with Tire ReviewHow To Capture The Real Value Of A Virtual AAPEX ExperienceAlthough AAPEX had to cancel its in-person event this year, the Virtual AAPEX Experience will feature dozens of training sessions and the opportunity for shop owners, service advisors and technicians to meet with exhibitors to learn more about products and services for their shops.In this episode of What's Treading with Tire Review, we feature an episode from the Shop Owner Podcast with host Doug Kaufmann. Doug talked with Vic Tarasik, founder of Shop Owner Coach, about the benefits and opportunities presented at this year’s Virtual AAPEX Experience.Listen here or subscribe to What's Treading wi...
2020-10-2011 minWhat’s Treading with Tire ReviewAAPEX Virtual Experience: What to Expect in Training, Product Demos & MoreWhile many trade shows have been canceled or postponed due to COVID-19, the AAPEX Show isn't following suit. In fact, it's gone virtual, and is using this remote opportunity to shift its focus to you: shop owners and their staff. On this episode of What's Treading with Tire Review, we get a feel for what the Virtual AAPEX Experience will be like. Vic Tarasik, founder of Shop Owner Coach who also serves on the AAPEX Show Committee, delves into the technical and management training that’s available to shops for free, the product demos you'll see and the ad...
2020-10-1213 min
Talking Shop with ShopOwnerHow to Capture the Real Value of a Virtual AAPEX ExperienceAAPEX's annual in-person gathering has gone virtual in 2020. While some mourn the disruption to the industry, Vic Tarasik from Shop Owner Coach says there is real value to be captured from the virtual gathering. Together with ShopOwner editor Doug Kaufman, Vic provides a to-do list for making the most of the technical training sessions and product introductions scheduled for Nov. 3rd-5th. Go to aapexshow.com for more information.
2020-10-1210 min
Talking Shop with ShopOwnerTalking Shop about Virtual AAPEX 2020Although AAPEX had to cancel its in person event this year, the Virtual AAPEX Experience will take place from Nov. 3rd-5th. With a focus on the Service Professional, the experience will feature dozens of training sessions and the opportunity for shop owners, service advisors and technicians to meet with exhibitors to learn more about the products and services for their shops. Go to aapexshow.com for more information.Doug Kaufman, editor of ShopOwner, talks with Vic Tarasik from Shop Owner Coach about the benefits and opportunities presented at this year's Show..
2020-09-2911 min
Town Hall AcademyTHA 145: The Extreme Value of Shop Tours Part 2THA 145 Shop Tour Part 2This is our second year in a row to visit a shop in Las Vegas at the end of Industry Week. We were welcomed with open arms at Ted Wien’s Tire and Auto. Our gracious host Jennifer Wiens not only shared her thoughts on the episode but presented a great tour of her facility.Remember shop tours go both ways. It is good to take them, but also important to host them. You can learn from both. Be open, honest and constructive and benefit from the investment of your time to le...
2019-11-1437 min
Town Hall AcademyTHA 145: The Extreme Value of Shop Tours Part 2
In the photo, left to right: John Long, Frank Scandura, Jennifer Wiens, Vic Tarasik, Jeannie and David Light, Jammie and Eric Carlson, Carm Capriotto
You’ll learn the value of shop tours from this Remarkable Panel:
Our host, Jennifer Wien, Ted Wiens Tire and Auto, Host, Las Vegas, NV
John Long, Shertz Automotive, Shertz, TX
David and Jeannie Light
Eric and Jammie Carlson, Ervine’s Auto Repair and Grand Rapids Hybrid
Frank Scandura, Franks European, Las Vegas.
Vic Tarasik, Shop Owner and Coach. Vic’s Previous Episodes (https://remarkableresults.biz/?s=%22vic+tarasik%22) .
Key Talking Points
Take care of ou...
2019-11-1400 min
Town Hall AcademyTHA 100: Up Your Game: Become a Level Five Leader and Improve, You, Your Business and the AftermarketUp Your Game: Become a Level Five Leader and Improve You and the AftermarketThink of this podcast like 9 five minute Ted Talks. Here are the topics covered, Listening, Resilience, Learn to be a CEO, Perseverance, Invest in your Staff, Delegate and Get Out of the Way, Be Your Word, Have High Expectations of your Team and Train Within.My guests each chose their topic and were given five minutes to present a succinct narrative for you.Vic Tarasik, Major Accounts Director with RLO Training, Maryann Croce of Croce Transmissions in Norwalk, CT and...
2019-01-021h 06Town Hall AcademyTHA 100: Up Your Game: Become a Level Five Leader and Improve, You, Your Business and the AftermarketYour Learning Curve Never Sounded So Good
This episode is not intended to give advice on the tax law or accounting principles. Please check with a professional for all your tax or accounting requirements.
The Panel:
Vic Tarasik is the Major Accounts Director with RLO Training and a former shop owner for 30 years. Previous Episodes (https://remarkableresults.biz/?s=%22vic+tarasik%22) .
Maryann Croce of Croce Transmissions in Norwalk, CT and business adviser at smallbizvantage.com. Previous Episodes (https://remarkableresults.biz/?s=%22maryann+croce%22) .
Bob Greenwood, AMAM, is President and CEO of Automotive Aftermarket E-Learning Centre. Previous Episodes (https://remarkableresults.biz/?s...
2019-01-0200 min
Town Hall AcademyTHA 092: The Extreme Value of Shop ToursThe Extreme Value of Shop Tours Recorded live at Franks European in Las Vegas, NV, listen to Frank Scandura, Vinnie Lucido, Andy Bizub, Deb Van Batenburg, Greg Bunch, Jimmy Lea, Bill Nalu, Shari Pheasant, and Vic Tarasik all providing their wisdom and insights on shop tours. We had fun and you’ll learn about what these professionals value by taking and giving shop tours.You not only need to get a shop tour but also give them and ask for feedback. Sometimes you do not see things that your peers will see. Take their ideas and gi...
2018-11-0751 min