Shows
Viewpoints by EquatureYour Promotion Playbook: Preparing for 911 LeadershipIn this episode, hosts Cherie Bartram and Kerry O'Connell guide telecommunicators through the journey toward leadership roles in emergency communications. The hosts outline practical preparation strategies centering on the REEPS framework. They discuss a variety of topics within this framework, such as taking relevant classes, interviewing current and former leaders, and reading leadership books to build your foundation—while acknowledging you can't research everything before taking the leap. Join part two of the series as the hosts explore this important topic and remind listeners that career development is cyclical—once you achieve one goal, you start over for the next...
2025-12-1546 minViewpoints by EquaturePromoted to Supervisor! Now What?The transition from line-level employee to supervisor brings a mix of emotions—excitement, uncertainty, and sometimes fear. Most new supervisors discover they weren't fully prepared for at least one aspect of the journey. Were you caught off guard by something unexpected? Are you considering making the move? Recently promoted and wondering what comes next? Or, like co-hosts Kerry and Cherie, are you looking back thinking "I wish I'd known..."? Join us for this first episode of a three-part series exploring the transition from line-level employee to supervisor—how to prepare for it and what to expect when you get ther...
2025-11-1142 minViewpoints by EquatureFear: Friend or FoeFear can paralyze us or motivate us. In this episode, our host Cherie Bartram, along with her teenage daughter Riannah, discuss how fear interferes with our personal and professional lives. They also explore how fear has protected them and lifted them to higher elevations. This is a deeply personal episode that combines personal insights with career wisdom - you won't want to miss it!
2025-10-1440 minViewpoints by EquatureBeyond the University Gates: Shared Resources Between Campus and Municipal 911Resource sharing has been a cornerstone of public safety for years, but successful implementation requires dedication and persistence. Behind-the-scenes work on shared resource projects rarely gets attention—especially when these collaborative efforts involve both large municipal 911 centers and university campus 911 centers. Join us as we talk with Chief Randy Repola and Communications Manager Amber Parvin to discover what it takes to bring these partnerships together and learn about the unique challenges of operating a University 911 dispatch center.
2025-08-1259 minViewpoints by EquatureNeonatal Abstinence Syndrome in the Era of Marijuana Legalization: Insights for 911 and Public Safety ProfessionalsJoin our guest Christanna Carrell as we explore the evolving landscape of neonatal care amidst changing marijuana legislation. The podcast explores how different substances affect infants, what the testing and treatment processes are, and how 911 dispatchers might encounter these situations during deliveries or post delivery 911 calls. Share with us as our guest highlights the delicate balance between respecting parental autonomy and protecting the infant's welfare. Finally she expresses her thoughts on the need for more research and public education about prenatal marijuana exposure as legalization continues to spread.
2025-05-2045 minViewpoints by EquatureSo You Want to Work in 911... Tips for Preparing and InterviewingJoin our host Cherie Bartram as she shares essential insights on preparing and interviewing for a career as an Emergency 911 dispatcher. Drawing from her experience both as a candidate and interviewer, Cherie explores everything from understanding your core motivation to advancing once you've secured the position. She offers personal stories and practical advice that illuminate the unique challenges of the hiring process in emergency services. Whether you're considering this career path or actively pursuing it, this episode provides actionable strategies to help you stand out and succeed in your journey to becoming a 911 dispatcher.
2025-04-1533 minViewpoints by EquatureTHE STUPIDITY PARADOX: Why Smart People Make Bad DecisionsEver wonder why we sometimes miss the obvious? Join us as we dive into the fascinating world of stupidity – not the lack of intelligence, but the dangerous tendency to overlook crucial information staring us right in the face. In this episode, join Kris Kaull and host Cherie Bartram as we explore the seven sneaky risk factors that sabotage decision-making: rushing, unfamiliar environments, group influence, expert bias, hyper-focus, information overload, and stress. Sound familiar? First responders face these challenges daily! Discover practical strategies to navigate these mental traps and make better decisions under pressure. We'll show you how simply acknowledging th...
2025-03-1154 minViewpoints by EquatureFrontline Defense Against Critical Incident Stress in Public SafetyIn this episode, we dive deep into the often-overlooked impact of critical incident stress on public safety professionals and first responders. Our guest speaker, Carol Staben-Burroughs, LCPC, a seasoned counselor with decades of experience in trauma and stress management, breaks down the complexities of critical incident stress, from the difference between cumulative and non-cumulative traumatic stress to understanding how these stressors impact performance and well-being.Carol explains why peer support is vital, acting as the "first line of defense" in preventing and managing stress within the public safety community. Carol's rich background, from her leadership roles in...
2025-02-1141 minViewpoints by EquatureThe Way We Treat Each Other At WorkIn this episode of Viewpoints, host Cherie Bartram sits down with Kris Inman from The Healthy Dispatcher to explore the profound impact of workplace culture and interpersonal interactions within a Communications Center.
Kris and Cherie delve into the critical importance of fostering a respectful and supportive environment where every team member feels valued and heard. They discuss how positive communication and empathetic interactions can significantly improve morale, reduce stress, and enhance overall job satisfaction.
2025-01-1450 minViewpoints by EquatureA Fun-Filled Recap of 2024 Viewpoint Productions!Get ready for a wild ride through Equature's 2024 podcast! Join Kerry and Cherie as they dive into a hilariously nostalgic review that's anything but boring. Our dynamic duo isn't just recapping – they're reliving every memorable moment, and inviting listeners to join their infectious celebration. Expect the unexpected as they bounce between serious reflections and pure comedy gold. Whether they're reminiscing about their favorite episodes or getting completely side-tracked by a random memory, Kerry and Cherie promise a review that's as entertaining as it is heartfelt. So grab your favorite snack, settle in, and prepare to laugh, reminisce, and feel li...
2024-12-101h 07Viewpoints by EquatureThrough Their Eyes: Children of Public Safety HeroesEver wondered how the children of firefighters, police officers, and paramedics perceive their parents' high-stakes careers? In this eye-opening episode, we delve into the minds of kids aged 5 to 12 (Kasen Kalef, Jackson and Henry Howland, Lauren and Olivia Rushlo, Nathan Bartram) whose parents serve on the front lines of public safety.
Join us as we explore:
• The pride and fears these young ones harbor
• How they navigate discussions with peers about their parents' unique professions
• Their perspective on work-life balance in a demanding field
• Unexpected insights that only a child's honesty can reveal
Featuring candid conversations with children from various...
2024-11-1237 minViewpoints by EquatureThe Importance of Unified Command in Incident Command SystemsIn this action-packed episode, leaders from Police, Fire, EMS, and 911 come together to break down the power of the Unified Command system in tackling large-scale, multi-agency incidents. We dive into real-world examples and practical insights, showing why this system is crucial for seamless coordination during complex emergencies. While it doesn’t replace formal NIMS ICS training, this episode gives you a dynamic look at how Unified Command works on the ground—and why it’s essential for public safety success!Public Safety Leaders: Sam Kalef, Jeff White, Jim Etzen, Craig Miller
2024-10-081h 17Viewpoints by EquatureUnderstaffed: Are you Part of the Problem or the Solution?Staffing shortages are a familiar challenge that often leave managers and hiring supervisors frustrated and searching for answers. In this enlightening podcast, Tina Chaffin offers hope and practical solutions. She encourages listeners to consider whether they might be part of the problem or the solution. You may recognize some of the traits Tina describes in your team, peers, coworkers, and even yourself. Join us to learn about this critical topic and how to implement effective strategies to address staffing shortages.
2024-09-1041 minViewpoints by EquatureThe Importance of Training and How to Train New PeopleIn our newest podcast episode, we are joined by Tony Harrison, a true veteran in the public safety communications industry. With over 25 years of experience working in PSAPs, serving as a reserve deputy sheriff, and founding his own training company, The Public Safety Group, Tony offers invaluable insights on the paramount role of training for public safety professionals - new and veteran alike.
Tony emphasizes the vital need for comprehensive training not just for new hires, but as continuing education for experienced personnel. He stresses how proper training prepares responders to handle even the most critical emergencies calmly and...
2024-08-1350 minViewpoints by EquatureTo Serve and Protect - How To Grow a HeroMarine Gunnery Sgt. Matthew Betcher shares his journey growing up in a public safety family and how it influenced his career with the U.S. Marines as an Air Traffic Controller. He draws parallels between his role and his mother's as a 911 dispatcher, recounting fond memories of family weekends shaped by his father's law enforcement career. The easygoing rapport between Matthew and the host makes for an engaging conversation. But be prepared for heartstring tugs as he reflects on the unique experiences and sacrifices of public safety professions, both in uniform and behind the scenes. His stories offer a...
2024-07-0941 minViewpoints by EquatureFinding the Leader in You. Leaders Don't Need a TitleDoug Showalter is a renowned public speaker who has spent years enlightening and entertaining public safety professionals. In this podcast episode, Doug delves into the profound impact individuals can make through their work. He elucidates the essence of true leadership, emphasizing that it transcends mere titles and encompasses one's words and actions. Join Doug as he shares insights on leadership applicable not only to public safety organizations but also to private corporations. His wisdom promises to inspire listeners to embrace their role as catalysts for positive change.
2024-06-1139 minViewpoints by EquatureBody Language and Lie DetectionGet ready for an insightful and entertaining ride as Traci Brown, world-renowned expert on body language and fraud detection, pulls back the curtain on her globetrotting career. For over 20 years, Traci has traveled to every corner of the world, studying the telling quirks and subtle cues that can reveal when someone isn't playing it straight. This podcast is your backstage pass, where she'll be dishing out jaw-dropping stories and hard-earned wisdom like never before.
Whether she's in a packed corporate boardroom or studing someone's body language for a case, Traci has seen it all. Now she's giving you an...
2024-05-1456 minViewpoints by Equature911 Emergency Telecommunications Reflecting on Their Journey with Jim MarshallJim Marshall, CEO of the 911 Training Institute, joins us for an enlightening conversation honoring 911 Emergency Telecommunicators. With a deep reverence for these unsung heroes, Jim shares his personal experiences interacting with PSAP (Public Safety Answering Point) personnel from across the nation. His captivating stories and visionary leadership will fill you with immense pride in the noble career path you've chosen, leaving you yearning for more of his invaluable insights. Whether you're a seasoned veteran or a newcomer to this vital field, Jim's inspiring discourse will reaffirm your commitment to making a positive difference in people's lives. Prepare to be...
2024-04-0945 minViewpoints by EquatureOfficer Safety and Training - Critical Values in Public SafetyMississippi Highway Patrol Captain Reed Harrington shares insights on officer safety and training for public safety professionals. Drawing from his experience across various roles, Captain Harrington emphasizes the vital need for robust and ongoing training for 911 dispatchers and officers, starting from the moment they are hired and continuing throughout their careers. He provides perspective on how proper training impacts officer safety and readiness to serve.
2024-03-1245 minViewpoints by EquaturePSAP Consolidations - The High Points Not To MissJimmy Perdue brings years of experience with public safety construction projects to the discussion. He joins our host Cherie Bartram to share insights on consolidating PSAPs. Drawing from proven techniques to avoid common pitfalls, they will talk about critical strategies like effectively communicating with all stakeholders throughout the consolidation process in order to ensure successful outcomes.
2024-02-1348 minViewpoints by EquatureMore Than Generational DifferenceJoin us as we talk with Moe from Moetivations for a transformative discussion on generational differences among PSAP employees. Gain a fresh perspective on the generations working together and the unique challenges each faces. Moe will share an inclusive outlook that moves beyond stereotypes to encourage professionalism across age groups. Learn tips to foster a positive workplace free from generational prejudice. By uniting a mix of experiences, we can build understanding and tap the strengths of all generations represented in the PSAP workforce.
2024-01-081h 00Viewpoints by EquatureCelebrating Excellence: The Path to 2023 Director of the Year and Crafting a Winning NominationMeet Kelley Cunningham, the 2023 National APCO Director of the Year. Kelley has some amazing processes and events to share that brought her to this shining star moment. Along with her is supervisor Libby Howland (Michigan's 2023 Supervisor of the Year), her employee who nominated Kelley for the award. Libby will share her views on her director and what prompted her to write her nomination for director of the year. Join us and listen to this dynamic duo and discover how Kelley has led her team through new waters while learning how you can write an award-winning nomination!
2023-12-121h 03Viewpoints by EquatureVirtual Dispatching, in the 70's? Say WHAT? with Deborah PlummerPrepare to be blown away by Deb Plummer's incredible journey in the world of public safety! This trailblazing leader was remote dispatching long before NG911 was a whisper in our minds. Get ready to be captivated as you dive into her extraordinary story, exploring her transformative impact on her agency's quality assurance, quality improvement, and training programs. You will be left amazed at some of her reveals! Don't miss this astonishing episode!
2023-11-1445 minViewpoints by EquatureLighting the Path with Chief Craig Miller and Fire Fighter Chloe LiberatoreFire Chief Craig Miller and Firefighter Chloe Liberatore discuss their paths to becoming firefighters. Chloe recounts her personal journey into the realm of firefighting and expresses her profound gratitude for her colleagues within the department. Meanwhile, her fire chief, Craig Miller, shares his perspective on adapting to change and his positive outlook on incorporating new techniques. Tune in to discover how this department is enthusiastically embracing the opportunities of the future.
2023-10-1035 minViewpoints by EquatureRaising a family in Public Safety: The Kids POV - Part 2Have you ever wondered about the lives of children in law enforcement families? We often hear about the ones who follow in their parents' footsteps and those who take a different path. But what's the actual experience of growing up in a public safety household like? How does it feel to understand your parents' line of work and the sacrifices they make? In this captivating podcast, you'll discover the insights and advice from four young individuals who've spent their lives alongside parents in the world of public safety, from behind the badges to under the headset.
2023-09-1258 minViewpoints by EquatureRaising a family in Public Safety: The Parents POV - Part 1Curious about the experience of balancing parenthood and a career in public safety? Dive into this podcast where you can listen to firsthand accounts from individuals who have successfully raised their children to adulthood, as well as those who are still in the midst of the journey. Get ready to be entertained by their anecdotes, surprised by their emotions, and gain insights into the unique perspectives and challenges faced by those working in the field, both behind the badge and under the headset.
2023-08-081h 07Viewpoints by EquatureLearning Isn't Suppose To Be Boring with Doug and Jill ShowalterHave you ever struggled with training? Why was learning fun when you were younger and yet so boring as an adult? Join Doug and Jill Showalter on our podcast to learn how they took the idea of learning is fun and applied some simple techniques into PSAP learning. Doug and Jill encourage each person to put priority on investing in themselves: it's the best investment you can make and will make YOU the "go-to" person! Don't miss this podcast for some great insight on innovative training.
2023-07-1247 minViewpoints by EquatureLeadership Lessons with Tracy EldridgeTracy Eldridge uses humor and blunt honesty when relaying her own experiences in her goal to help others avoid the pitfalls she made in her journey in public safety. "Life is too short to not know how to save one!" and she urges people to look within when using that quote. Join her in our podcast as we listen to Tracy talk about the importance of leadership, knowing your own self, why people-centered leadership is so important (and with a different twist on this topic than you might be thinking!). Tracy will also share why it’s not okay to...
2023-06-1350 minViewpoints by EquatureI Never Thought I'd be Doing.....with Eric ParryEric Parry has been a leader in the public safety industry for 50+ years, from the road, to all aspects of 9-1-1, consulting, teaching, his history is impressive. This podcast explores the traits of a leader, how one reacts to mistakes and empowers those around them. This episode will provide those in public safety with examples of where this career can take them, if they choose to walk-the-walk.
2023-05-0946 minViewpoints by EquatureNever Be Timid About Change with Tracy WardReady to Retire? Or are you thinking it’s time to step down, but you aren’t really ready to let go of that public safety bug that bit you all those years ago? Join our podcast and learn about what Constable Tracy Ward did with the lessons she learned in her career on the road and in the dispatch center. She will talk about how she overcame early chauvinistic challenges and how she set her vision, planning for her the next phases of her career. Her story comes with her surprise realization of her own personal bias that stop...
2023-04-1157 minViewpoints by EquatureFrom Dispatcher to Business Owner with Adam TimmAdam Timm is continuing his journey becoming well-known throughout the public safety 9-1-1 world. This podcast will explore the successes and challenges that Adam has experienced on his journey from the dispatcher to the business owner. Throughout the episode, Adam offers sound advice and leadership to all those who watch.
2023-03-1438 minViewpoints by EquatureChaplain Programs and AutismChaplain James Friedman, husband, father, grandfather, pastor, police officer, business owner, trainer, and friend. What hasn't this man done! Chaplain Friedman shares the impact of a Chaplain program for a public safety organization and how to set one up and nurture it. He also discusses his personal knowledge of autism and the challenges the disorder brings to public safety from 9-1-1 to contact on the street. Chaplain Friedman will make you laugh and make you pause to think about these topics in ways you may have never done before.
2023-02-1454 minViewpoints by EquatureDon't Ever Let Anyone Tell You That You Can't...Cherie Bartram got a chance to chat with Chief Lillian Bonsignore who served for the FDNY for over 30 years. She was there when the twin towers were struck, and she has been a pivotal member of the New York Fire Department serving in many capacities throughout her tenure. Chief Bonsignore has accomplished many goals in her career with her simple but powerful philosophy of don't ever let anyone tell you that you can't... As a Chief for FDNY, Chief Bonsignore supervises 41-- EMTs, paramedics, EMS officers, and civilian employees. Listen to her story as she relays her life lessons, he...
2023-01-1050 minViewpoints by EquatureSubstance Abuse and Public Safety Response with Katie DonovanCherie Bartram got a chance to talk with Katie Donovan on her dedication to helping those that are affected by substance abuse and sharing her personal story. Substance use disorders (SUD) are some of the most highly stigmatized health conditions worldwide. Stigma creates barriers to support the person as well as early intervention, screening, treatment, and effective recovery, particularly in healthcare settings. This podcast will explore the stigma associated with the family of someone who abuses/uses drugs as well as for the person, who may be labeled because of his/her drug usage. It will provide a deeper un...
2022-12-1348 minViewpoints by EquatureWearing Many Hats From FireFighter to Fiber Loops with Bryce TracyBryce Tracy has been the Assistant Emergency Manager and 911 Coordinator for Mackinac County, Michigan, for over seventeen years. He began his service to public safety before graduating from high school and continued as a certified firefighter in the early 90’s. Under Bryce’s leadership Michigan’s Upper Peninsula led the way as the Upper Peninsula 911 Authority creating an infrastructure for shared resources across the region, migrating from copper to fiber and linking eight PSAPs together for a virtual consolidation. Bryce is also responsible for the training of several PSAP leaders in Michigan who have gained knowledge and experience implementing MABAS...
2022-11-0854 minViewpoints by EquaturePublic / Private Partnerships - Working together in Public SafetyLori Knight began her career as an RN and found her way to Disneyland as the EMS Manager. Follow along as this “cast member” shares her journey and her most memorable moment at Disney. Learn how she was appointed to the National EMS Advisory Council and how she prepared herself for retirement job.
2022-10-1151 minViewpoints by EquatureA Journey with Harriet Rennie-Brown National Association of State 911 AdministratorsHarriet Rennie-Brown began her career in 9-1-1 after working in Corrections. She shares her journey and goals in this candid and light-hearted interview. Her valuable, heartfelt advice to all is an added bonus to her audience.
2022-09-1354 minViewpoints by EquatureGenerational InfluenceThis podcast highlights the unique connection between family members (Steven Leese & Anthony (Tony) Leese; Millie McConnaughey & Cherie Bartram) in public safety. Watching a parent in the 9-1-1 / public safety career often has the beneficial impact of raising up the next generation to serve the public. Watch and hear the changes and stories from two families spanning over 40 years in public safety.
2022-08-0958 min
Viewpoints by EquatureA Journey through Public Safety with Carl SimpsonCherie Bartram had a chance to talk with Carl Simpson on his journey in public safety. Beginning his service to public safety in the private sector enabled Carl to have a strong depth of understanding on what would help those he served, regardless of the capacity he served in. This podcast will highlight career moves, taking care of PSAP staff, and the challenges that occur with moving technology and legislative changes.
2022-07-1252 minViewpoints by EquatureNG911; Cyber Security; and AI - an overview with Mel MaierCherie Bartram had a great conversation with Mel Maier who is the retired Oakland County Captain about NG911, Cyber Security and AI. Technology changes are occurring at such a rapid pace, it can be a struggle for PSAPs to keep up. What exactly is the future direction of 911? This podcast will touch on what is important for PSAPs to know and the technology that is critical for the future. Gain a better understanding of NG9-1-1. Discover why knowing about cybersecurity is so important, and what is the future of AI in the PSAP.
2022-06-1458 minViewpoints by EquatureA Journey into 911 with April HeinzeIn this episode Zach Vogel and Cherie Bartram enjoyed their time talking with April Heinze. April discovers the career path of a 911 professional while discussing the challenges and triumphs of this exciting career. Learn April Heinze’s philosophy on how to pursue a dream career in the 911 profession as well as her vision on the future path of 911.
2022-05-1056 minViewpoints by EquatureTelecommunicator of the Year 2021 with Kathryn SchmelzerZach Vogel and Cherie Bartram had an opportunity to talk with Kathryn Schmelzer. In this episode learn how Kathryn Schmelzer went from dog groomer to the 2020 Michigan Telecommunicator of the Year and National APCO 2021 Telecommunicator of the year winner. Discover how she started her career and the beliefs that she has committed to, that made her a stand-out in the field. Learn her goals, her views on technology and find out what drives this winner, to make a difference.
2022-04-2635 minViewpoints by Equature9-1-1 Telecommunicator Recruitment and Retention with Jennifer KirklandZach Vogel and Karen Gregorcic got an opportunity to talk with veteran Jennifer Kirkland who is the Dispatch Manager of Grand Junction in Colorado about her 20+ years in the PSAP. In this episode we'll explore the history of dispatchers and develop a communication center that is positioned for continued legacy with all of the new technology and staffing challenges ahead. Along with practices for recruiting, training, supporting and retaining talent.
2022-04-1249 minViewpoints by EquatureThe Opioid Crisis – One Communities Plan - Part 2Our conversation continues in part 2 with Debbie Condino, Andy Brown, Nicole Plauman, and Lindsey Parton of the Macomb Outreach Program on their approach to the opioid epidemic that is sweeping across the country. We’ll discover the successes they have had with helping the patients and family members by using an advanced view of an opioid call for service.
2022-03-2252 minViewpoints by EquatureThe Opioid Crisis – One Communities Plan - Part 1Macomb County Michigan is taking a new approach to the Opioid epidemic sweeping through the country with the Macomb Outreach Program. In this two-part Podcast, discover the successes Debbie Condino, Andy Brown, Nicole Plauman and Lindsey Parton have had with helping the patients and family members by using an advanced view of an opioid call for service.
2022-03-0840 min
Viewpoints by EquaturePeer Wellness in the PSAPPeer-to-Peer support in the PSAP is a growing need as we recognize the vicarious trauma that 9-1-1 professionals experience throughout their career. Learn about one PSAP’s development and gather tips on how to start your own program at your PSAP!
2022-02-0844 minViewpoints by EquatureA 9-1-1 Director's PerspectiveCherie Bartram dedicated 38 years to 9-1-1 and 40 total years to public safety. Following in her mom’s footsteps as a dispatcher after working in EMS for two years, Cherie unfolds her story of a long and varied career in the 9-1-1 profession. Tune in to hear about the changes she experienced, her life in public safety service, and how, even after 40 years, she wasn’t ready to leave the industry.
2022-01-211h 27