Shows
The LeadIs SA getting ‘bad’ cars? With Wendy Knowler and Driving with J9Today, we ask: Are we being forced to buy inferior new cars? There’s no sugarcoating the latest crash test results for Hyundai SA’s Grand i10, which received zero stars for front-seat passengers. While the AA has raised the alarm on the meagre two-star safety rating for the locally made Toyota Corolla Cross. Join our roundtable with consumer journalist Wendy Knowler and motoring editor Janine van der Post, host of News24’s Driving with J9 podcast. Later, in our trending topic, will heads roll? President Ramaphosa accepts Madlanga’s findings so far, while Vusimusi “Cat” Matlala pleads for another priso...
2026-01-2923 min
Afternoons with Relebogile MabotjaKnowler Knows: Safety Shortfalls - when will South Africans demand safer cars?Kgomotso Modise, standing in for Relebogile Mabotja, speaks to consumer journalist Wendy Knowler about findings from an international crash-test organisation, which reveal that two cars sold in South Africa fall short on safety. When will South African motorists start making noise about deserving better? Plus, Chery has acknowledged that while a popular convenience feature in its best-selling Tiggo models performs well in China and other markets, it may pose a risk to South African drivers. So what is the manufacturer doing to address these concerns? 702 Afternoons with Relebogile Mabotja is broadcast live on Johannesburg based talk radio...
2026-01-2936 min
Lunch with Pippa HudsonConsumer Talk with Wendy Knowler – Another popular SA car gets low NCAP ratingPippa Hudson speaks to consumer journalist Wendy Knowler about another popular South African car which has received a low NCAP rating Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read and reflect. The show - presented by former journalist, baker and water sports enthusiast Pippa Hudson - is unashamedly lifestyle driven. Popular features include a daily profile interview #OnTheCouch at 1:10pm. Consumer issues are in the spotlight every Wednesday while the team also unpacks all things related to health...
2026-01-2839 minConsumer Talk with Wendy KnowlerConsumer Talk with Wendy Knowler – Another popular SA car gets low NCAP ratingPippa Hudson speaks to consumer journalist Wendy Knowler about another popular South African car which has received a low NCAP rating Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read and reflect. The show - presented by former journalist, baker and water sports enthusiast Pippa Hudson - is unashamedly lifestyle driven. Popular features include a daily profile interview #OnTheCouch at 1:10pm. Consumer issues are in the spotlight every Wednesday while the team also unpacks all things related to health...
2026-01-2839 min
Afternoons with Relebogile MabotjaKnowler Knows: Wrongly captured home addresses in data\Wi-Fi contractsRelebogile Mabotja speaks to Wendy Knowler, Consumer Journalist who reports on a case of one her clients who were paying for data and wifi but it was sent to the wrong address. Wendy also helps some of the listeners through some of their concerns. 702 Afternoons with Relebogile Mabotja is broadcast live on Johannesburg based talk radio station 702 every weekday afternoon. Relebogile brings a lighter touch to some of the issues of the day as well as a mix of lifestyle topics and a peak into the worlds of entertainment and leisure. Thank you for listening to a 702...
2026-01-2238 min
Afternoons with Relebogile MabotjaKnowler Knows: Consumer advice and discussing gift cards/vouchersJane Dutton standing in for Relebogile Mabotja speaks to Wendy Knowler the Consumer Journalist about cutting through the fine print and protecting your pockets. Discussing why you should disable locked-screen phone notifications, the most effective ways to get your credit score up, and the ongoing gift card issue.Tags: 702, 702 Afternoons, Talk radio, Consumer journalist, Relebogile Mabotja, Jane Dutton, Gift card, Vouchers, Wendy Knowler 702 Afternoons with Relebogile Mabotja is broadcast live on Johannesburg based talk radio station 702 every weekday afternoon. Relebogile brings a lighter touch to some of the issues of the day as well as a mix of...
2026-01-0844 min
Afternoons with Relebogile MabotjaKnowler Knows: New SCA ruling could shift ‘lemon car’ battles beyond buyer and dealerIf you have always believed that a “lemon car” dispute is strictly between the buyer and the dealer while the bank simply waits for its monthly instalments that may be about to change. A new ruling by the Supreme Court of Appeal could significantly reshape how responsibility is shared in these cases. Relebogile Mabotja speaks to consumer journalist Wendy Knowler about what this landmark decision means for car buyers, dealers, and financiers and why it could tip the balance in favour of consumers.702 Afternoons with Relebogile Mabotja is broadcast live on Johannesburg based talk radio station 702 every weekday afte...
2025-12-1842 min
Afternoons with Relebogile MabotjaKnowler Knows: Feedback on a father’s contract fight and a couch claim deniedRelebogile Mabotja speaks to Consumer Journalist Wendy Knowler sharing feedback, as promised, on two issues which listeners raised with Wendy. Rob phoned in about his battle, since July, to cancel his son’s cell phone contract. Despite providing evidence that his son has passed away, and despite the contract being on a month-to-month basis, Rob’s request, repeated monthly, was never acted upon and the billing continued…And the Gerhard told us how is his Great Dane puppy had destroyed not one but two upmarket leather couches but his R75 000 claim was rejected, Wendy took up both cases.See...
2025-12-1140 min
Consumer Talk with Wendy KnowlerConsumer Talk with Wendy Knowler – Pitfalls of getting your car towedPippa Hudson speaks to consumer journalist Wendy Knowler about the pitfalls of getting your car towed. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read and reflect. The show - presented by former journalist, baker and water sports enthusiast Pippa Hudson - is unashamedly lifestyle driven. Popular features include a daily profile interview #OnTheCouch at 1:10 pm. Consumer issues are in the spotlight every Wednesday while the team also unpacks all things related to health, wealth & the envir...
2025-10-2939 min
Consumer Talk with Wendy KnowlerConsumer Talk with Wendy Knowler: Second-hand car purchasesPippa Hudson speaks to consumer journalist Wendy Knowler about second-hand car purchases and all the things that can go wrong, plus listener questions. Wendy and Pippa are also joined by Andrew Travers of FirstCheck. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read and reflect. The show - presented by former journalist, baker and water sports enthusiast Pippa Hudson - is unashamedly lifestyle driven. Popular features include a daily profile interview #OnTheCouch at 1:10pm. Consumer issues are...
2025-10-0134 min
Consumer Talk with Wendy KnowlerConsumer Talk with Wendy Knowler: Third party vendorsPippa Hudson speaks to consumer journalist Wendy Knowler about issues with third party vendors. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read and reflect. The show - presented by former journalist, baker and water sports enthusiast Pippa Hudson - is unashamedly lifestyle driven. Popular features include a daily profile interview #OnTheCouch at 1:10pm. Consumer issues are in the spotlight every Wednesday while the team also unpacks all things related to health, wealth & the environment. Thank you...
2025-08-1333 min
Consumer Talk with Wendy KnowlerConsumer Talk with Wendy Knowler – Misleading advertisingPippa Hudson, speaks to consumer journalist Wendy Knowler about misleading advertising after a company advertised a special deal designed to lure new customers, but their loyal customers don’t qualify. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read and reflect. The show - presented by former journalist, baker and water sports enthusiast Pippa Hudson - is unashamedly lifestyle driven. Popular features include a daily profile interview #OnTheCouch at 1:10pm. Consumer issues are in the spotlight every...
2025-06-1824 min
Consumer Talk with Wendy KnowlerConsumer Talk with Wendy Knowler – Prepaid electricity used to pay landlord’s municipal arrearsPippa Hudson, speaks to consumer journalist Wendy Knowler about tenants paying off their landlord’s municipal arrears through their prepaid electricity purchases. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read and reflect. The show - presented by former journalist, baker and water sports enthusiast Pippa Hudson - is unashamedly lifestyle driven. Popular features include a daily profile interview #OnTheCouch at 1:10pm. Consumer issues are in the spotlight every Wednesday while the team also unpacks all things related to he...
2025-06-1133 min
Consumer Talk with Wendy KnowlerConsumer Talk with Wendy Knowler – DSTV installer overcharges pensionerPippa speaks to consumer journalist Wendy Knowler about a pensioner who was charged over R8000 to install his DSTV dish. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read and reflect. The show - presented by former journalist, baker and water sports enthusiast Pippa Hudson - is unashamedly lifestyle driven. Popular features include a daily profile interview #OnTheCouch at 1:10pm. Consumer issues are in the spotlight every Wednesday while the team also unpacks all things related to health, wea...
2025-05-2835 min
Consumer Talk with Wendy KnowlerConsumer Talk with Wendy Knowler on fixing pricing errorsPippa speaks to consumer journalist Wendy Knowler about pricing errors and your rights as a consumer if the price at the till doesn’t match what was on the shelf. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read and reflect. The show - presented by former journalist, baker and water sports enthusiast Pippa Hudson - is unashamedly lifestyle driven. Popular features include a daily profile interview #OnTheCouch at 1:10pm. Consumer issues are in the spotlight every...
2025-04-1634 min
Consumer Talk with Wendy KnowlerConsumer Talk with Wendy Knowler on Debit Card FraudPippa speaks to consumer journalist Wendy Knowler .See omnystudio.com/listener for privacy information.
2025-03-1233 min
Consumer Talk with Wendy KnowlerConsumer Talk with Wendy Knowler on food deliveries not arrivingPippa speaks to consumer journalist Wendy Knowler about how customers are complaining about UberEats orders that are just not arriving.See omnystudio.com/listener for privacy information.
2025-03-0536 min
Consumer Talk with Wendy KnowlerConsumer Talk with Wendy Knowler on retailer’s online delivery issuesPippa speaks to consumer journalist Wendy Knowler about issues Makro is having with some of its online deliveries and whether Sunlight Dishwashing Liquid is getting weaker. See omnystudio.com/listener for privacy information.
2025-02-2645 min
Consumer Talk with Wendy KnowlerConsumer Talk with Wendy Knowler on cellphone roaming charges victoryPippa speaks to consumer journalist Wendy Knowler about how Cell C has been fined and ordered to refund one of its customers and pay her legal costs after a dispute over international roaming costs. The customer was charged an international roaming bill three times more than the bill limit she’d set before departing on an overseas trip.See omnystudio.com/listener for privacy information.
2025-02-1959 min
Consumer Talk with Wendy KnowlerConsumer Talk with Wendy Knowler on bus ticket refundPippa speaks to consumer journalist Wendy Knowler about getting a refund for a woman who was not allowed to board a long-distance bus with a paid ticket.See omnystudio.com/listener for privacy information.
2025-02-1236 min
Consumer Talk with Wendy KnowlerConsumer Talk with Wendy Knowler: Direct MarketingPippa speaks to consumer journalist Wendy Knowler about draft regulations to help protect consumers against unsolicited sales calls.See omnystudio.com/listener for privacy information.
2024-11-0640 min
Consumer Talk with Wendy KnowlerConsumer Talk with Wendy Knowler - Tenant and landlord rightsPippa speaks to consumer journalist Wendy Knowler about what rights landlords have if a tenant stops paying but won’t move out.See omnystudio.com/listener for privacy information.
2024-10-0937 min
Consumer Talk with Wendy KnowlerConsumer Talk with Wendy Knowler : The National Consumer CommissionPippa continues the discussion with Consumer journalist Wendy Knowler We about the National Consumer Commission with regard to its handling of complaints about cars which go horribly wrong shortly after purchaseSee omnystudio.com/listener for privacy information.
2024-09-2536 min
Consumer Talk with Wendy KnowlerConsumer Talk with Wendy Knowler: Peeling Automotive PaintWendy Knowler takes on the case of the peeling automotive paint, looks at car safety ratings, and discusses a consumer ombud notice that provides an interesting follow-up to our many stories about dodgy online retailers.See omnystudio.com/listener for privacy information.
2024-07-3134 min
Consumer Talk with Wendy KnowlerConsumer Talk with Wendy Knowler- Warns again about falling for online scams and how to protect yourself.Consumer journalist Wendy Knowler warns again about falling for online scams and how to protect yourself. See omnystudio.com/listener for privacy information.
2024-07-2439 min
Consumer Talk with Wendy KnowlerConsumer Talk with Wendy Knowler: Use By and Best Before datesPippa speaks to Wendy about the current shortage of 10c and 20c pieces, meaning retailers with large numbers of cash-paying customers are facing challenges of the small change kind. Plus, the National Consumer Commission is targeting retailers selling “expired food”, once again failing to distinguish between foods with Use By dates and those with Best Before dates. The law does not apply equally.See omnystudio.com/listener for privacy information.
2024-06-2635 min
Consumer Talk with Wendy KnowlerConsumer Talk with Wendy Knowler: RecyclingWith Wendy Knowler Consumer journalist.See omnystudio.com/listener for privacy information.
2024-03-2033 min
Xpect PerformanceEpisode 31- Customer Service Automation and Chatbots with Consumer Watchdog Wendy KnowlerHave you ever had a bone to pick with customer service and all you can find are automated emails and chatbots? As a consumer, all you want is to be heard. Yet in 2024, it has become increasingly less likely that you'll be face-to-face with another human who has the soft skills necessary to make you feel heard and to attend to your complaint. This is where Wendy Knowler comes in. With over 25 years of experience as a consumer journalist, she has seen it all! Wendy has spent a large portion of her professional career fighting fo...
2024-03-1153 min
Consumer Talk with Wendy KnowlerCONSUMER TALK: With Wendy Knowler-What Companies Are Doing Right Once In A WhileConsumer talk with Wendy KnowlerSee omnystudio.com/listener for privacy information.
2023-12-2735 min
Consumer Talk with Wendy KnowlerConsumer Talk with Wendy Knowler-Cash no longer welcome & Gizzu UpdatePippa and Wendy talks consumer newsSee omnystudio.com/listener for privacy information.
2023-12-2039 min
ECR ConsumerwatchWhat’s to stop teenagers from having booze delivered to them, via an app? - Wendy KnowlerWendy Knowler is arguably South Africa’s most experienced consumer journalist. She’s helped more consumers over her 20 year career in consumer journalism than she could count. But while known as a champion of consumer rights, Wendy is also known and respected by corporates for her fair, accurate and balanced reporting. Want to be a more sussed consumer or corporate? Listen to Wendy's episodes here. ECR Consumerwatch
2021-11-1108 minECR ConsumerwatchGot a Kulula or British Airways credit? End of November, use it or lose itWendy Knowler is arguably South Africa’s most experienced consumer journalist. She’s helped more consumers over her 20 year career in consumer journalism than she could count. But while known as a champion of consumer rights, Wendy is also known and respected by corporates for her fair, accurate and balanced reporting. Want to be a more sussed consumer or corporate? Listen to Wendy's episodes here. ECR Consumerwatch
2021-11-0407 minECR ConsumerwatchHow to avoid being scammed - Wendy KnowlerShopping on the world wide web is very dangerous business, more dangerous than many realise. Too many get caught in the web because they’re too trusting of a good looking website or a great price.
Pat Pontack of Cape Town contacted me last week to say she’d lost more than R20,000 to a Durban-based company called Big O Trading, cc. She wanted to buy a Thermomix TM6, a do-it-all wonder kitchen appliance that does slow-cooking, food processing, steaming, mixing, and more.
Take a listen as Wendy Knowler helps a victim of being scammed online.
2021-09-0909 minECR ConsumerwatchAre funeral policy increases killing your budget? Wendy Knowler advisesHollard said it had to implement a second premium increase as result of mortality experience exceeding expected experience across our entire funeral portfolio, over a period of more than a year.
It affects the insurer’s direct book of business - that’s policies taken out over the phone and policies sold under the Kaizer Chiefs brand, but excludes any business sourced from partners such as Edgars and Jet.
Phumi’s policy document reads:
“Hollard may increase the benefit premiums from time to time by giving you 30 (thirty) days’ written notice of such increase.”
...
2021-08-1907 minECR Consumerwatch"Minimum card swipe is a lie", Wendy Knowler explains whyDon’t let a retailer charge you extra for card payments, or dictate how much you must spend, says Wendy Knowler in this week’s Consumerwatch.
IT’S ILLEGAL!
Wendy also shares:
What your car colour choice tells your insurer about you
Did you know that the colour of your car has an impact on your insurance premium? ECR Consumerwatch
2021-05-0607 minECR ConsumerwatchWhich industries are exploiting you right now? Wendy Knowler shares this classified information.Overzealous regular sanitising of workplaces and schools is totally unwarranted. You get the coronavirus from breathing, not touching, says top health body, as Consumerwatch’s Wendy Knowler revealed in this week’s show
Forget what you were told at the start of the Covid-19 pandemic - you are actually very, very unlikely to contract the coronavirus from touching surfaces. The US’s Centers for Disease Control (CDC) has this month confirmed what scientists have been saying for many months - the chance of getting the virus from surfaces is around 1 in 10 000 contacts.
So you don’t need to be wipin...
2021-04-2908 minECR ConsumerwatchBeauty products looking way too high for you? Wendy Knowler advices on this and shares more about car purchases.In this week's Consumerwatch, Wendy Knowler shares with consumers ways to go about spotting and avoiding beauty products that are too promising. She also sheds light regarding the "on the road" (OTR) fees added by car dealerships
Learn all about this and more on this podcast below: ECR Consumerwatch
2021-04-2210 minECR ConsumerwatchBuying a bed? Don’t be caught napping, says Wendy KnowlerDo your homework - on the bed and the retailer - before you commit. Never has it been more important to do your research on a company before doing business with it. Check how they handle complaints on HelloPeter, on Twitter, if they have an account, and do a general Google search for complaints. Had Cookie done that before buying a bed from The Bed King in Chatsworth, she may well have decided to choose another bed retailer. If she’d Googled the store name she would have found a Public Service Announcement posted by The Bed King of Cape To...
2021-04-1509 minECR ConsumerwatchWendy Knowler explains what could go wrong when selling your car on consignmentIn early December, Keryn Harrison gave her 2008 Mini Cooper S to KZN Cars in Pinetown to sell on consignment - it was agreed she would be paid R75,000.
In late January, the dealership told her she’d be paid that day.
That never happened. By early March, the dealership verbally offered to pay her back in monthly R25,000 installments, but when Keryn accepted via email and repeatedly asked for an acknowledgment, she was met with silence.
Finally, this week, after she approached Consumerwatch for help, she received a payment of R25,000.
Sound fa...
2021-04-0108 minECR ConsumerwatchHow can you tell if that Gumtree buyer is actually a crook? Wendy Knowler has the detailsBy getting clued up on their tricks, says Consumerwatch’s Wendy Knowler
If you’ve got electronics - cellphone, laptop - or a generator to sell, it is sure to be snapped up by a buyer on Gumtree or OLX.
The trouble is. many of those supposed buyers are crooks, their aim being to get their hands on your laptop or bicycle.
A few months ago, Roland placed an ad on Gumtree for PC parts and ended up gifting them to a thief. “In hindsight, I now realise all the suspicion markers were there.
But men po...
2021-03-2505 minECR ConsumerwatchNil by Mouth (except water): Wendy Knowler explains why food on flights is doneSouth Africa has returned to level one lockdown, and while some restrictions have been lifted and things have been becoming more relaxed, it seems like one industry has now been hit with new constraints. Airlines are prohibiting travelers from eating or drinking on flights. Does that mean you'll be dehydrating making your way from Durban to Cape Town? Did the airline have any say in this change? Dont stress because Wendy Knowler will tell you everything you need to know. ECR Consumerwatch
2021-03-0403 minECR ConsumerwatchWendy Knowler delves into why the cruise industry is sinkingIt’s been a year of pain for cruiseliner operators and their passengers. Mediterranean Shipping Company (MSC) announced a few days ago that it has canceled its 2020/2021 cruise season. Voyages for the remainder of the 2020/21 cruise season will be moved to the next local cruise season between November 2021 and April 2022, with embarkation from both Durban and Cape Town. With this in mind, Wendy Knowler discusses the future of the industry. ECR Consumerwatch
2021-02-2503 minECR ConsumerwatchCar Payments: Are you keeping track? Wendy Knowler weighs inTracking contracts are easy to get into but harder to get out of. It may seem like a good idea to sign a three-year tracking contract for your car and avoid the upfront payment of the tracking device itself, but if you sell the car within three years or you can no longer afford the monthly payment, things can turn bad pretty fast.
The contract might seem like the best option, but it really isn’t. One individual who reached out to Wendy Knowler shares the tragic story of how her contract has led to her facing legal action. EC...
2021-02-1808 minECR ConsumerwatchWendy Knowler on why bigger local instituitions like Greyhound are having to closeWhile the COVID-19 pandemic and the accompanying regulations have put businesses like Citiliner, Greyhound, Musica, and more in danger, it was only contributing to escalating the inevitable. People are no longer buying music from stores, bus ticket sales have declined as well as poor regulatory compliance in the bus passenger industry, have led to all these businesses having to re-evaluate their positions. With the final decision probably being quite a heavy one, but ultimately the best possible conclusion.
On this Consumerwatch episode, Wendy Knowler breaks it all down and goes into further detail explaining exactly how, when, where...
2021-02-0404 minECR ConsumerwatchBattling to close your Edgars account? Wendy Knowler says you're not aloneCarol Fourie’s experience in trying to close her Edgars account is shared by many others.
She wrote: "I have had numerous calls from Edgars/RCS agents since last year regarding non-payment on my account. During these calls, I indicated that I wished to close my account after paying the outstanding balance. The procedure, I was told, is for the customer to request a settlement letter which would be emailed. I made several requests telephonically but to date, no email has been sent to me.
Every enquiry is met with the same rehearsed script: “You need to requ...
2021-01-2804 minECR ConsumerwatchWendy Knowler pays tribute to Durban man who exposed the cost of cars' spare partsMalcolm Kinsey, a legend in South African motoring circles, and the man behind the Kinsey Report which exposed car parts prices for the past 30 years and kept the manufacturers in check, died last week.
Wendy took a long hard look at his last Report - his 30th! - released exactly three months ago - to find the most ridiculously expensive parts (compared with their competitors) and ask one of the manufacturers if they’ve adjusted their out-of-whack prices since the release of the report.
He and his wife Jill usually collect prices - directly from dealerships in the gr...
2021-01-2805 minECR ConsumerwatchStudents' safety compromised and trip cancellations - Wendy Knowler investigatesIt’s Christmas time and we’re experiencing a second wave of coronavirus infections. Not a great combo. Quite a few people have voiced their concerns to Wendy about employees in shops and restaurants not wearing their masks properly and making them feel unsafe. And yes, many consumers don’t do their bit other - wearing masks with noses exposed, or as chin buffs or so loose and wafty on their faces, they may as well not bother. Engage with management if you feel unsafe - for all our sakes. This week, Wendy received an email from a Durban University of Tec...
2020-12-1710 minECR ConsumerwatchDealership fees & other extras mandatory on your car deal? Nonsense!Recently Tim shared with Wendy Knowler email correspondence he had with a salesman at the Honda & Suzuki dealership in Pinetown, part of the massive CMH dealership group.The salesman told him in an email that R1100 was for the licensing of the car - “an outsourced company does our licensing but I can speak to the boss if you want to license the vehicle on your own”, he said. So Wendy took that up with the dealer principal of the dealership, Darryl Sclanders.
In today's ECR Consumerwatch, Wendy Knowler gives advice about what to do in a situation like this...
2020-12-1010 minECR ConsumerwatchWendy Knowler offers solutions to Keri Miller’s municipal bill issuesKeri Miller was unexpectedly pushed into a tight budget this December after receiving a letter from the Municipality to settle a very big electricity bill, lest her lights are cut out by the 7th of December. This has been giving her sleepless nights and to get to the bottom of this, she enlisted the help of Consumerwatch's Wendy Knowler.
Following Keri's story about being slapped with a hefty electricity bill by the Municipality, many other people came forward with their own stories.
Whether it’s a computer glitch, a water leak, or the result of your meter fi...
2020-12-0305 minECR ConsumerwatchPaid then, fly later... much laterThe good news for those holding Kulula or British Airways tickets for domestic flights they couldn’t use during hard lockdown is they can use the value of those tickets towards new bookings on those airlines, both owned by Comair.
The bad news, says Wendy Knowler, is that while Kulula planes take to the skies again from December 1 and BA planes from December 9, Comair they’re only taking fresh money during the peak festive season.
Wendy also looks at what’s happened to the Durban - Cape Town route, as Durbanites wanting to fly to Cape Town a...
2020-11-2608 minECR ConsumerwatchRefunds for cancelled trips & a warning about bling cake décor: Wendy Knowler has some adviceStill battling to get a refund for your cancelled trip? You’re far from alone in that. Wendy Knowler's received a deluge of complaints from South Africans who've had their paid-for overseas trips cancelled because of COVID-19:-- flights, tours, accommodation, and while many service providers have issued refunds, others have dug in their heels and refused.
Meanwhile, with Christmas - the season of all things sparkly just around the corner, it’s a good time for a fresh warning about cake glitter and sparkly glitter balls. Listen to the podcast to get the lowdown. ECR Consumerwatch
2020-11-1909 minECR ConsumerwatchSocial distancing on the plane & gym contract disputes: KZN asks Wendy KnowlerIs it legal for airplane companies to have flights packed to capacity? What do you do if you want to terminate your gym contract because you do not feel safe? How do you deal with event argonisers refusing to pay back your breakage deposit? KZN asks Wendy Knowler for her consumer advice. ECR Consumerwatch
2020-09-0311 minECR ConsumerwatchNon-paying tenant and mounting interest on a debt - Wendy Knowler wades inBanks are morally required to be sympathetic towards vulnerable customers which are; financially illiterate, old or sick. But what happens when you are unemployed because of COVID-19 and even though you are paying a small fee, your bank charges you more interest than you can afford? Wendy Knowler has all the answers on this issue, as well as other issues posed by a landlord, a new home-owner and others. ECR Consumerwatch
2020-08-2713 minECR ConsumerwatchYou might be paying decade-old cellphone insurance! Wendy Knowler can helpThis week Wendy Knowler took the opportunity to cover some of the most asked questions she received on social media. Many consumers are unaware that they are paying insurance on cellphones they haven't used in a decade, fly-by-night companies are scamming innocent lay-bye customers and what is the policy on returning online purchases? ECR Consumerwatch
2020-08-1307 minECR ConsumerwatchElectricity bills and rental disputes - Wendy Knowler gives her adviceCan the municipality demand full immediate payment for electricity usage they neglected to bill for during the previous two years? Can landlords and rental agents insist on a two-month notice period, and when are landlords entitled to withhold deposits?
These are among the issues listeners raised with Wendy Knowler in this week’s Consumerwatch. ECR Consumerwatch
2020-08-0610 minECR ConsumerwatchCompanies behaving badly - Wendy Knowler weighs inGyms that are still debiting members’ bank accounts while gyms remain closed during lockdown; a cruise company refuses to refund a family for their cruise which the company was forced to cancel because of Covid-19, and instead has unilaterally re-booked them on a specific cruise next year; the multi-branch paving company which won’t honour a client’s warranty because the branch closest to her home has closed, and events organisers which use “force majeure” to defend their decision not to refund at all or only a small percentage of ticket prices.
Where does that leave those customers? Our consum...
2020-07-3013 minECR ConsumerwatchWhy are Clover milk bottles blue all of a sudden? KZN asks Wendy KnowlerWhat is up with all these blue Clover milk bottles? ECR Consumerwatch's Wendy Knowler sheds light on the topic - as well as on other questions asked in our latest round of Consumerwatch QnA Live, on Darren, Keri & Sky. ECR Consumerwatch
2020-07-1718 minECR ConsumerwatchCan a landlord kick you out during lockdown? Wendy Knowler weighs inThis week on ECR Consumerwatch we gave you the opportunity to ask Wendy Knowler any consumer questions you may have. As the expert, she gives advice on landlord and tenant disputes; the no-return and no-refund policy as a result of COVID-19, and many other related issues. ECR Consumerwatch
2020-07-0918 minECR ConsumerwatchWendy Knowler investigates business interruption insurance claim rejectionsIn this edition of Consumerwatch, Wendy Knowler investigates business interruption insurance payouts during lockdown and why insurance providers have been rejecting claims. ECR Consumerwatch
2020-07-0222 min
Shepstone & Wylie AttorneysCoronavirus Impact on ConsumersMichael Maeso speaks to Wendy Knowler on Knowler Knows Consumer Talk on Radio 702 on the impact the Coronavirus has on the consumer. www.702.co.za
2020-03-1746 minSOH StudiosCoronavirus Impact on ConsumersMichael Maeso speaks to Wendy Knowler on Knowler Knows Consumer Talk on Radio 702 on the impact the Coronavirus has on the consumer. www.702.co.za
2020-03-1746 minECR ConsumerwatchGot a garnishee? You’ve been overpaying, says WendyFriday the 13th of December was anything but unlucky for the more than a million South Africans whose take-home is reduced every month because of garnishee orders. What a Western Cape judge had to say on that day will bring massive financial relief, says Wendy Knowler. ECR Consumerwatch
2019-12-1909 minECR ConsumerwatchWendy Knowler on Vodacom data scam WhatsApp alertA voice note supposedly released by a policeman, who warns about a new scam, has resurfaced. The man claims that criminals are targeting people outside shops with a scam data competition, only to steal their money. Wendy Knowler looked into it and confirms the WhatsApp clip is a scam. Listen here for more. ECR Consumerwatch
2019-10-2502 minECR ConsumerwatchWhat if you don't get your visa? Wendy Knowler investigatesOn Consumerwatch this week, Wendy Knowler warns about the cost of having a travel visa denied, and cautions companies about going into victim mode when they’ve failed their customers. ECR Consumerwatch
2019-10-1706 min
Good to Know with Wendy KnowlerKnowler Knows Consumer Talk: Who is responsible if your car is stolen from a dealership?Guests: Cheryl Modise Wendy Knowler | Consumer Journalist See omnystudio.com/listener for privacy information.
2019-10-0338 minECR ConsumerwatchWendy looks at Vodacom cell contracts + shares two personal bugbearsIn today's Consumerwatch, Wendy Knowler looks at two cases of somewhat misleading cellphone contracts with Vodacom that locked in two consumers for longer than they'd bargained on. Vodacom has since said it was an isolated error. Wendy investigates. Meanwhile, in Shop Talk today Wendy shares details of some of her personal retailer bugbears. Listen to all the details here. ECR Consumerwatch
2019-10-0306 min![Good Things Guy [2018 - 2021 episodes]](https://cdn.iono.fm/files/p612/logo_751519_20250912_185242_1400.jpeg){kind=logo}
Good Things Guy [2018 - 2021 episodes]Wendy Knowler, consumer championThis week, Brent Lindeque sits down to talk with one of South Africa's top consumer journalists, Wendy Knowler. She has weekly radio shows on 702, East Coast Radio and Cape Talk, and also writes weekly print and online columns for TimesLive, Daily Dispatch and Weekend Post. Brent and Wendy talk about the power of social media; company culture and overflowing email inboxes in this episode of Good Things Guy. Wendy's website
2019-10-0134 min
Good to Know with Wendy KnowlerKnowler Knows Consumer Talk.Guest: Wendy Knowler - Consumer Journalist. See omnystudio.com/listener for privacy information.
2019-09-2633 min
Good to Know with Wendy KnowlerKnowler Knows Consumer Talk: Make very sure that you check the validity of contractsGuest: Wendy Knowler | Consumer Journalist See omnystudio.com/listener for privacy information.
2019-09-1938 min
Good to Know with Wendy KnowlerKnowler Knows Consumer TalkGuest: Wendy Knowler - Consumer JournalistSee omnystudio.com/listener for privacy information.
2019-09-1938 min
Good to Know with Wendy KnowlerKnowler Knows Consumer TalkGuest: Wendy Knowler - Consumer JournalistSee omnystudio.com/listener for privacy information.
2019-09-0537 min
Good to Know with Wendy KnowlerKnowler Knows Consumer Talk - Want your bank to reimburse you if you’re defrauded?Guest: Wendy Knowler - Consumer JournalistSee omnystudio.com/listener for privacy information.
2019-08-2943 min
Good to Know with Wendy KnowlerKnowler Knows Consumer Talk - issues when buying a carGeust: Wendy Knowler - Consumer JournalistSee omnystudio.com/listener for privacy information.
2019-08-2240 min
Good to Know with Wendy KnowlerKnowler Knows Consumer Talk: Funeral policiesGuest: Wendy Knowler | Consumer Journalist See omnystudio.com/listener for privacy information.
2019-08-1540 min
Good to Know with Wendy KnowlerKnowler Knows Consumer TalkGuest: Wendy Knowler - Consumer JournalistSee omnystudio.com/listener for privacy information.
2019-08-0140 min
Good to Know with Wendy KnowlerKnowler Knows Consumer TalkGuest: Wendy Knowler - Consumer Journalist See omnystudio.com/listener for privacy information.
2019-07-2542 min
Good to Know with Wendy KnowlerKnowler Knows Consumer TalkGuest: Wendy Knowler - Consumer Journalist See omnystudio.com/listener for privacy information.
2019-07-1840 min
Good to Know with Wendy KnowlerKnowler Knows Consumer TalkGuest: Wendy Knowler - Consumer Journalist See omnystudio.com/listener for privacy information.
2019-07-1140 min
Good to Know with Wendy KnowlerKnowler Knows Consumer TalkGuest: Wendy Knowler - Consumer JournalistSee omnystudio.com/listener for privacy information.
2019-07-0440 min
Good to Know with Wendy KnowlerKnowler Knows Consumer Talk - ID FraudGuest: Wendy Knowler - Consumer JournalistSee omnystudio.com/listener for privacy information.
2019-06-2740 min