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Wendy Knowler
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Is SA getting ‘bad’ cars? With Wendy Knowler and Driving with J9
Today, we ask: Are we being forced to buy inferior new cars? There’s no sugarcoating the latest crash test results for Hyundai SA’s Grand i10, which received zero stars for front-seat passengers. While the AA has raised the alarm on the meagre two-star safety rating for the locally made Toyota Corolla Cross. Join our roundtable with consumer journalist Wendy Knowler and motoring editor Janine van der Post, host of News24’s Driving with J9 podcast. Later, in our trending topic, will heads roll? President Ramaphosa accepts Madlanga’s findings so far, while Vusimusi “Cat” Matlala pleads for another priso...
2026-01-29
23 min
Afternoons with Relebogile Mabotja
Knowler Knows: Safety Shortfalls - when will South Africans demand safer cars?
Kgomotso Modise, standing in for Relebogile Mabotja, speaks to consumer journalist Wendy Knowler about findings from an international crash-test organisation, which reveal that two cars sold in South Africa fall short on safety. When will South African motorists start making noise about deserving better? Plus, Chery has acknowledged that while a popular convenience feature in its best-selling Tiggo models performs well in China and other markets, it may pose a risk to South African drivers. So what is the manufacturer doing to address these concerns? 702 Afternoons with Relebogile Mabotja is broadcast live on Johannesburg based talk radio...
2026-01-29
36 min
Lunch with Pippa Hudson
Consumer Talk with Wendy Knowler – Another popular SA car gets low NCAP rating
Pippa Hudson speaks to consumer journalist Wendy Knowler about another popular South African car which has received a low NCAP rating Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read and reflect. The show - presented by former journalist, baker and water sports enthusiast Pippa Hudson - is unashamedly lifestyle driven. Popular features include a daily profile interview #OnTheCouch at 1:10pm. Consumer issues are in the spotlight every Wednesday while the team also unpacks all things related to health...
2026-01-28
39 min
Consumer Talk with Wendy Knowler
Consumer Talk with Wendy Knowler – Another popular SA car gets low NCAP rating
Pippa Hudson speaks to consumer journalist Wendy Knowler about another popular South African car which has received a low NCAP rating Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read and reflect. The show - presented by former journalist, baker and water sports enthusiast Pippa Hudson - is unashamedly lifestyle driven. Popular features include a daily profile interview #OnTheCouch at 1:10pm. Consumer issues are in the spotlight every Wednesday while the team also unpacks all things related to health...
2026-01-28
39 min
Afternoons with Relebogile Mabotja
Knowler Knows: Wrongly captured home addresses in data\Wi-Fi contracts
Relebogile Mabotja speaks to Wendy Knowler, Consumer Journalist who reports on a case of one her clients who were paying for data and wifi but it was sent to the wrong address. Wendy also helps some of the listeners through some of their concerns. 702 Afternoons with Relebogile Mabotja is broadcast live on Johannesburg based talk radio station 702 every weekday afternoon. Relebogile brings a lighter touch to some of the issues of the day as well as a mix of lifestyle topics and a peak into the worlds of entertainment and leisure. Thank you for listening to a 702...
2026-01-22
38 min
Afternoons with Relebogile Mabotja
Knowler Knows: Consumer advice and discussing gift cards/vouchers
Jane Dutton standing in for Relebogile Mabotja speaks to Wendy Knowler the Consumer Journalist about cutting through the fine print and protecting your pockets. Discussing why you should disable locked-screen phone notifications, the most effective ways to get your credit score up, and the ongoing gift card issue.Tags: 702, 702 Afternoons, Talk radio, Consumer journalist, Relebogile Mabotja, Jane Dutton, Gift card, Vouchers, Wendy Knowler 702 Afternoons with Relebogile Mabotja is broadcast live on Johannesburg based talk radio station 702 every weekday afternoon. Relebogile brings a lighter touch to some of the issues of the day as well as a mix of...
2026-01-08
44 min
Afternoons with Relebogile Mabotja
Knowler Knows: New SCA ruling could shift ‘lemon car’ battles beyond buyer and dealer
If you have always believed that a “lemon car” dispute is strictly between the buyer and the dealer while the bank simply waits for its monthly instalments that may be about to change. A new ruling by the Supreme Court of Appeal could significantly reshape how responsibility is shared in these cases. Relebogile Mabotja speaks to consumer journalist Wendy Knowler about what this landmark decision means for car buyers, dealers, and financiers and why it could tip the balance in favour of consumers.702 Afternoons with Relebogile Mabotja is broadcast live on Johannesburg based talk radio station 702 every weekday afte...
2025-12-18
42 min
Afternoons with Relebogile Mabotja
Knowler Knows: Feedback on a father’s contract fight and a couch claim denied
Relebogile Mabotja speaks to Consumer Journalist Wendy Knowler sharing feedback, as promised, on two issues which listeners raised with Wendy. Rob phoned in about his battle, since July, to cancel his son’s cell phone contract. Despite providing evidence that his son has passed away, and despite the contract being on a month-to-month basis, Rob’s request, repeated monthly, was never acted upon and the billing continued…And the Gerhard told us how is his Great Dane puppy had destroyed not one but two upmarket leather couches but his R75 000 claim was rejected, Wendy took up both cases.See...
2025-12-11
40 min
Consumer Talk with Wendy Knowler
Consumer Talk with Wendy Knowler – Pitfalls of getting your car towed
Pippa Hudson speaks to consumer journalist Wendy Knowler about the pitfalls of getting your car towed. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read and reflect. The show - presented by former journalist, baker and water sports enthusiast Pippa Hudson - is unashamedly lifestyle driven. Popular features include a daily profile interview #OnTheCouch at 1:10 pm. Consumer issues are in the spotlight every Wednesday while the team also unpacks all things related to health, wealth & the envir...
2025-10-29
39 min
Consumer Talk with Wendy Knowler
Consumer Talk with Wendy Knowler: Second-hand car purchases
Pippa Hudson speaks to consumer journalist Wendy Knowler about second-hand car purchases and all the things that can go wrong, plus listener questions. Wendy and Pippa are also joined by Andrew Travers of FirstCheck. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read and reflect. The show - presented by former journalist, baker and water sports enthusiast Pippa Hudson - is unashamedly lifestyle driven. Popular features include a daily profile interview #OnTheCouch at 1:10pm. Consumer issues are...
2025-10-01
34 min
Consumer Talk with Wendy Knowler
Consumer Talk with Wendy Knowler: Third party vendors
Pippa Hudson speaks to consumer journalist Wendy Knowler about issues with third party vendors. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read and reflect. The show - presented by former journalist, baker and water sports enthusiast Pippa Hudson - is unashamedly lifestyle driven. Popular features include a daily profile interview #OnTheCouch at 1:10pm. Consumer issues are in the spotlight every Wednesday while the team also unpacks all things related to health, wealth & the environment. Thank you...
2025-08-13
33 min
Consumer Talk with Wendy Knowler
Consumer Talk with Wendy Knowler – Misleading advertising
Pippa Hudson, speaks to consumer journalist Wendy Knowler about misleading advertising after a company advertised a special deal designed to lure new customers, but their loyal customers don’t qualify. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read and reflect. The show - presented by former journalist, baker and water sports enthusiast Pippa Hudson - is unashamedly lifestyle driven. Popular features include a daily profile interview #OnTheCouch at 1:10pm. Consumer issues are in the spotlight every...
2025-06-18
24 min
Consumer Talk with Wendy Knowler
Consumer Talk with Wendy Knowler – Prepaid electricity used to pay landlord’s municipal arrears
Pippa Hudson, speaks to consumer journalist Wendy Knowler about tenants paying off their landlord’s municipal arrears through their prepaid electricity purchases. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read and reflect. The show - presented by former journalist, baker and water sports enthusiast Pippa Hudson - is unashamedly lifestyle driven. Popular features include a daily profile interview #OnTheCouch at 1:10pm. Consumer issues are in the spotlight every Wednesday while the team also unpacks all things related to he...
2025-06-11
33 min
Consumer Talk with Wendy Knowler
Consumer Talk with Wendy Knowler – DSTV installer overcharges pensioner
Pippa speaks to consumer journalist Wendy Knowler about a pensioner who was charged over R8000 to install his DSTV dish. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read and reflect. The show - presented by former journalist, baker and water sports enthusiast Pippa Hudson - is unashamedly lifestyle driven. Popular features include a daily profile interview #OnTheCouch at 1:10pm. Consumer issues are in the spotlight every Wednesday while the team also unpacks all things related to health, wea...
2025-05-28
35 min
Consumer Talk with Wendy Knowler
Consumer Talk with Wendy Knowler on fixing pricing errors
Pippa speaks to consumer journalist Wendy Knowler about pricing errors and your rights as a consumer if the price at the till doesn’t match what was on the shelf. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read and reflect. The show - presented by former journalist, baker and water sports enthusiast Pippa Hudson - is unashamedly lifestyle driven. Popular features include a daily profile interview #OnTheCouch at 1:10pm. Consumer issues are in the spotlight every...
2025-04-16
34 min
Consumer Talk with Wendy Knowler
Consumer Talk with Wendy Knowler on Debit Card Fraud
Pippa speaks to consumer journalist Wendy Knowler .See omnystudio.com/listener for privacy information.
2025-03-12
33 min
Consumer Talk with Wendy Knowler
Consumer Talk with Wendy Knowler on food deliveries not arriving
Pippa speaks to consumer journalist Wendy Knowler about how customers are complaining about UberEats orders that are just not arriving.See omnystudio.com/listener for privacy information.
2025-03-05
36 min
Consumer Talk with Wendy Knowler
Consumer Talk with Wendy Knowler on retailer’s online delivery issues
Pippa speaks to consumer journalist Wendy Knowler about issues Makro is having with some of its online deliveries and whether Sunlight Dishwashing Liquid is getting weaker. See omnystudio.com/listener for privacy information.
2025-02-26
45 min
Consumer Talk with Wendy Knowler
Consumer Talk with Wendy Knowler on cellphone roaming charges victory
Pippa speaks to consumer journalist Wendy Knowler about how Cell C has been fined and ordered to refund one of its customers and pay her legal costs after a dispute over international roaming costs. The customer was charged an international roaming bill three times more than the bill limit she’d set before departing on an overseas trip.See omnystudio.com/listener for privacy information.
2025-02-19
59 min
Consumer Talk with Wendy Knowler
Consumer Talk with Wendy Knowler on bus ticket refund
Pippa speaks to consumer journalist Wendy Knowler about getting a refund for a woman who was not allowed to board a long-distance bus with a paid ticket.See omnystudio.com/listener for privacy information.
2025-02-12
36 min
Consumer Talk with Wendy Knowler
Consumer Talk with Wendy Knowler: Direct Marketing
Pippa speaks to consumer journalist Wendy Knowler about draft regulations to help protect consumers against unsolicited sales calls.See omnystudio.com/listener for privacy information.
2024-11-06
40 min
Consumer Talk with Wendy Knowler
Consumer Talk with Wendy Knowler - Tenant and landlord rights
Pippa speaks to consumer journalist Wendy Knowler about what rights landlords have if a tenant stops paying but won’t move out.See omnystudio.com/listener for privacy information.
2024-10-09
37 min
Consumer Talk with Wendy Knowler
Consumer Talk with Wendy Knowler : The National Consumer Commission
Pippa continues the discussion with Consumer journalist Wendy Knowler We about the National Consumer Commission with regard to its handling of complaints about cars which go horribly wrong shortly after purchaseSee omnystudio.com/listener for privacy information.
2024-09-25
36 min
Consumer Talk with Wendy Knowler
Consumer Talk with Wendy Knowler: Peeling Automotive Paint
Wendy Knowler takes on the case of the peeling automotive paint, looks at car safety ratings, and discusses a consumer ombud notice that provides an interesting follow-up to our many stories about dodgy online retailers.See omnystudio.com/listener for privacy information.
2024-07-31
34 min
Consumer Talk with Wendy Knowler
Consumer Talk with Wendy Knowler- Warns again about falling for online scams and how to protect yourself.
Consumer journalist Wendy Knowler warns again about falling for online scams and how to protect yourself. See omnystudio.com/listener for privacy information.
2024-07-24
39 min
Consumer Talk with Wendy Knowler
Consumer Talk with Wendy Knowler: Use By and Best Before dates
Pippa speaks to Wendy about the current shortage of 10c and 20c pieces, meaning retailers with large numbers of cash-paying customers are facing challenges of the small change kind. Plus, the National Consumer Commission is targeting retailers selling “expired food”, once again failing to distinguish between foods with Use By dates and those with Best Before dates. The law does not apply equally.See omnystudio.com/listener for privacy information.
2024-06-26
35 min
Consumer Talk with Wendy Knowler
Consumer Talk with Wendy Knowler: Recycling
With Wendy Knowler Consumer journalist.See omnystudio.com/listener for privacy information.
2024-03-20
33 min
Xpect Performance
Episode 31- Customer Service Automation and Chatbots with Consumer Watchdog Wendy Knowler
Have you ever had a bone to pick with customer service and all you can find are automated emails and chatbots? As a consumer, all you want is to be heard. Yet in 2024, it has become increasingly less likely that you'll be face-to-face with another human who has the soft skills necessary to make you feel heard and to attend to your complaint. This is where Wendy Knowler comes in. With over 25 years of experience as a consumer journalist, she has seen it all! Wendy has spent a large portion of her professional career fighting fo...
2024-03-11
53 min
Consumer Talk with Wendy Knowler
CONSUMER TALK: With Wendy Knowler-What Companies Are Doing Right Once In A While
Consumer talk with Wendy KnowlerSee omnystudio.com/listener for privacy information.
2023-12-27
35 min
Consumer Talk with Wendy Knowler
Consumer Talk with Wendy Knowler-Cash no longer welcome & Gizzu Update
Pippa and Wendy talks consumer newsSee omnystudio.com/listener for privacy information.
2023-12-20
39 min
ECR Consumerwatch
What’s to stop teenagers from having booze delivered to them, via an app? - Wendy Knowler
Wendy Knowler is arguably South Africa’s most experienced consumer journalist. She’s helped more consumers over her 20 year career in consumer journalism than she could count. But while known as a champion of consumer rights, Wendy is also known and respected by corporates for her fair, accurate and balanced reporting. Want to be a more sussed consumer or corporate? Listen to Wendy's episodes here. ECR Consumerwatch
2021-11-11
08 min
ECR Consumerwatch
Got a Kulula or British Airways credit? End of November, use it or lose it
Wendy Knowler is arguably South Africa’s most experienced consumer journalist. She’s helped more consumers over her 20 year career in consumer journalism than she could count. But while known as a champion of consumer rights, Wendy is also known and respected by corporates for her fair, accurate and balanced reporting. Want to be a more sussed consumer or corporate? Listen to Wendy's episodes here. ECR Consumerwatch
2021-11-04
07 min
ECR Consumerwatch
How to avoid being scammed - Wendy Knowler
Shopping on the world wide web is very dangerous business, more dangerous than many realise. Too many get caught in the web because they’re too trusting of a good looking website or a great price. Pat Pontack of Cape Town contacted me last week to say she’d lost more than R20,000 to a Durban-based company called Big O Trading, cc. She wanted to buy a Thermomix TM6, a do-it-all wonder kitchen appliance that does slow-cooking, food processing, steaming, mixing, and more. Take a listen as Wendy Knowler helps a victim of being scammed online.
2021-09-09
09 min
ECR Consumerwatch
Are funeral policy increases killing your budget? Wendy Knowler advises
Hollard said it had to implement a second premium increase as result of mortality experience exceeding expected experience across our entire funeral portfolio, over a period of more than a year. It affects the insurer’s direct book of business - that’s policies taken out over the phone and policies sold under the Kaizer Chiefs brand, but excludes any business sourced from partners such as Edgars and Jet. Phumi’s policy document reads: “Hollard may increase the benefit premiums from time to time by giving you 30 (thirty) days’ written notice of such increase.” ...
2021-08-19
07 min
ECR Consumerwatch
"Minimum card swipe is a lie", Wendy Knowler explains why
Don’t let a retailer charge you extra for card payments, or dictate how much you must spend, says Wendy Knowler in this week’s Consumerwatch. IT’S ILLEGAL! Wendy also shares: What your car colour choice tells your insurer about you Did you know that the colour of your car has an impact on your insurance premium? ECR Consumerwatch
2021-05-06
07 min
ECR Consumerwatch
Which industries are exploiting you right now? Wendy Knowler shares this classified information.
Overzealous regular sanitising of workplaces and schools is totally unwarranted. You get the coronavirus from breathing, not touching, says top health body, as Consumerwatch’s Wendy Knowler revealed in this week’s show Forget what you were told at the start of the Covid-19 pandemic - you are actually very, very unlikely to contract the coronavirus from touching surfaces. The US’s Centers for Disease Control (CDC) has this month confirmed what scientists have been saying for many months - the chance of getting the virus from surfaces is around 1 in 10 000 contacts. So you don’t need to be wipin...
2021-04-29
08 min
ECR Consumerwatch
Beauty products looking way too high for you? Wendy Knowler advices on this and shares more about car purchases.
In this week's Consumerwatch, Wendy Knowler shares with consumers ways to go about spotting and avoiding beauty products that are too promising. She also sheds light regarding the "on the road" (OTR) fees added by car dealerships Learn all about this and more on this podcast below: ECR Consumerwatch
2021-04-22
10 min
ECR Consumerwatch
Buying a bed? Don’t be caught napping, says Wendy Knowler
Do your homework - on the bed and the retailer - before you commit. Never has it been more important to do your research on a company before doing business with it. Check how they handle complaints on HelloPeter, on Twitter, if they have an account, and do a general Google search for complaints. Had Cookie done that before buying a bed from The Bed King in Chatsworth, she may well have decided to choose another bed retailer. If she’d Googled the store name she would have found a Public Service Announcement posted by The Bed King of Cape To...
2021-04-15
09 min
ECR Consumerwatch
Wendy Knowler explains what could go wrong when selling your car on consignment
In early December, Keryn Harrison gave her 2008 Mini Cooper S to KZN Cars in Pinetown to sell on consignment - it was agreed she would be paid R75,000. In late January, the dealership told her she’d be paid that day. That never happened. By early March, the dealership verbally offered to pay her back in monthly R25,000 installments, but when Keryn accepted via email and repeatedly asked for an acknowledgment, she was met with silence. Finally, this week, after she approached Consumerwatch for help, she received a payment of R25,000. Sound fa...
2021-04-01
08 min
ECR Consumerwatch
How can you tell if that Gumtree buyer is actually a crook? Wendy Knowler has the details
By getting clued up on their tricks, says Consumerwatch’s Wendy Knowler If you’ve got electronics - cellphone, laptop - or a generator to sell, it is sure to be snapped up by a buyer on Gumtree or OLX. The trouble is. many of those supposed buyers are crooks, their aim being to get their hands on your laptop or bicycle. A few months ago, Roland placed an ad on Gumtree for PC parts and ended up gifting them to a thief. “In hindsight, I now realise all the suspicion markers were there. But men po...
2021-03-25
05 min
ECR Consumerwatch
Nil by Mouth (except water): Wendy Knowler explains why food on flights is done
South Africa has returned to level one lockdown, and while some restrictions have been lifted and things have been becoming more relaxed, it seems like one industry has now been hit with new constraints. Airlines are prohibiting travelers from eating or drinking on flights. Does that mean you'll be dehydrating making your way from Durban to Cape Town? Did the airline have any say in this change? Dont stress because Wendy Knowler will tell you everything you need to know. ECR Consumerwatch
2021-03-04
03 min
ECR Consumerwatch
Wendy Knowler delves into why the cruise industry is sinking
It’s been a year of pain for cruiseliner operators and their passengers. Mediterranean Shipping Company (MSC) announced a few days ago that it has canceled its 2020/2021 cruise season. Voyages for the remainder of the 2020/21 cruise season will be moved to the next local cruise season between November 2021 and April 2022, with embarkation from both Durban and Cape Town. With this in mind, Wendy Knowler discusses the future of the industry. ECR Consumerwatch
2021-02-25
03 min
ECR Consumerwatch
Car Payments: Are you keeping track? Wendy Knowler weighs in
Tracking contracts are easy to get into but harder to get out of. It may seem like a good idea to sign a three-year tracking contract for your car and avoid the upfront payment of the tracking device itself, but if you sell the car within three years or you can no longer afford the monthly payment, things can turn bad pretty fast. The contract might seem like the best option, but it really isn’t. One individual who reached out to Wendy Knowler shares the tragic story of how her contract has led to her facing legal action. EC...
2021-02-18
08 min
ECR Consumerwatch
Wendy Knowler on why bigger local instituitions like Greyhound are having to close
While the COVID-19 pandemic and the accompanying regulations have put businesses like Citiliner, Greyhound, Musica, and more in danger, it was only contributing to escalating the inevitable. People are no longer buying music from stores, bus ticket sales have declined as well as poor regulatory compliance in the bus passenger industry, have led to all these businesses having to re-evaluate their positions. With the final decision probably being quite a heavy one, but ultimately the best possible conclusion. On this Consumerwatch episode, Wendy Knowler breaks it all down and goes into further detail explaining exactly how, when, where...
2021-02-04
04 min
ECR Consumerwatch
Battling to close your Edgars account? Wendy Knowler says you're not alone
Carol Fourie’s experience in trying to close her Edgars account is shared by many others. She wrote: "I have had numerous calls from Edgars/RCS agents since last year regarding non-payment on my account. During these calls, I indicated that I wished to close my account after paying the outstanding balance. The procedure, I was told, is for the customer to request a settlement letter which would be emailed. I made several requests telephonically but to date, no email has been sent to me. Every enquiry is met with the same rehearsed script: “You need to requ...
2021-01-28
04 min
ECR Consumerwatch
Wendy Knowler pays tribute to Durban man who exposed the cost of cars' spare parts
Malcolm Kinsey, a legend in South African motoring circles, and the man behind the Kinsey Report which exposed car parts prices for the past 30 years and kept the manufacturers in check, died last week. Wendy took a long hard look at his last Report - his 30th! - released exactly three months ago - to find the most ridiculously expensive parts (compared with their competitors) and ask one of the manufacturers if they’ve adjusted their out-of-whack prices since the release of the report. He and his wife Jill usually collect prices - directly from dealerships in the gr...
2021-01-28
05 min
ECR Consumerwatch
Students' safety compromised and trip cancellations - Wendy Knowler investigates
It’s Christmas time and we’re experiencing a second wave of coronavirus infections. Not a great combo. Quite a few people have voiced their concerns to Wendy about employees in shops and restaurants not wearing their masks properly and making them feel unsafe. And yes, many consumers don’t do their bit other - wearing masks with noses exposed, or as chin buffs or so loose and wafty on their faces, they may as well not bother. Engage with management if you feel unsafe - for all our sakes. This week, Wendy received an email from a Durban University of Tec...
2020-12-17
10 min
ECR Consumerwatch
Dealership fees & other extras mandatory on your car deal? Nonsense!
Recently Tim shared with Wendy Knowler email correspondence he had with a salesman at the Honda & Suzuki dealership in Pinetown, part of the massive CMH dealership group.The salesman told him in an email that R1100 was for the licensing of the car - “an outsourced company does our licensing but I can speak to the boss if you want to license the vehicle on your own”, he said. So Wendy took that up with the dealer principal of the dealership, Darryl Sclanders. In today's ECR Consumerwatch, Wendy Knowler gives advice about what to do in a situation like this...
2020-12-10
10 min
ECR Consumerwatch
Wendy Knowler offers solutions to Keri Miller’s municipal bill issues
Keri Miller was unexpectedly pushed into a tight budget this December after receiving a letter from the Municipality to settle a very big electricity bill, lest her lights are cut out by the 7th of December. This has been giving her sleepless nights and to get to the bottom of this, she enlisted the help of Consumerwatch's Wendy Knowler. Following Keri's story about being slapped with a hefty electricity bill by the Municipality, many other people came forward with their own stories. Whether it’s a computer glitch, a water leak, or the result of your meter fi...
2020-12-03
05 min
ECR Consumerwatch
Paid then, fly later... much later
The good news for those holding Kulula or British Airways tickets for domestic flights they couldn’t use during hard lockdown is they can use the value of those tickets towards new bookings on those airlines, both owned by Comair. The bad news, says Wendy Knowler, is that while Kulula planes take to the skies again from December 1 and BA planes from December 9, Comair they’re only taking fresh money during the peak festive season. Wendy also looks at what’s happened to the Durban - Cape Town route, as Durbanites wanting to fly to Cape Town a...
2020-11-26
08 min
ECR Consumerwatch
Refunds for cancelled trips & a warning about bling cake décor: Wendy Knowler has some advice
Still battling to get a refund for your cancelled trip? You’re far from alone in that. Wendy Knowler's received a deluge of complaints from South Africans who've had their paid-for overseas trips cancelled because of COVID-19:-- flights, tours, accommodation, and while many service providers have issued refunds, others have dug in their heels and refused. Meanwhile, with Christmas - the season of all things sparkly just around the corner, it’s a good time for a fresh warning about cake glitter and sparkly glitter balls. Listen to the podcast to get the lowdown. ECR Consumerwatch
2020-11-19
09 min
ECR Consumerwatch
Social distancing on the plane & gym contract disputes: KZN asks Wendy Knowler
Is it legal for airplane companies to have flights packed to capacity? What do you do if you want to terminate your gym contract because you do not feel safe? How do you deal with event argonisers refusing to pay back your breakage deposit? KZN asks Wendy Knowler for her consumer advice. ECR Consumerwatch
2020-09-03
11 min
ECR Consumerwatch
Non-paying tenant and mounting interest on a debt - Wendy Knowler wades in
Banks are morally required to be sympathetic towards vulnerable customers which are; financially illiterate, old or sick. But what happens when you are unemployed because of COVID-19 and even though you are paying a small fee, your bank charges you more interest than you can afford? Wendy Knowler has all the answers on this issue, as well as other issues posed by a landlord, a new home-owner and others. ECR Consumerwatch
2020-08-27
13 min
ECR Consumerwatch
You might be paying decade-old cellphone insurance! Wendy Knowler can help
This week Wendy Knowler took the opportunity to cover some of the most asked questions she received on social media. Many consumers are unaware that they are paying insurance on cellphones they haven't used in a decade, fly-by-night companies are scamming innocent lay-bye customers and what is the policy on returning online purchases? ECR Consumerwatch
2020-08-13
07 min
ECR Consumerwatch
Electricity bills and rental disputes - Wendy Knowler gives her advice
Can the municipality demand full immediate payment for electricity usage they neglected to bill for during the previous two years? Can landlords and rental agents insist on a two-month notice period, and when are landlords entitled to withhold deposits? These are among the issues listeners raised with Wendy Knowler in this week’s Consumerwatch. ECR Consumerwatch
2020-08-06
10 min
ECR Consumerwatch
Companies behaving badly - Wendy Knowler weighs in
Gyms that are still debiting members’ bank accounts while gyms remain closed during lockdown; a cruise company refuses to refund a family for their cruise which the company was forced to cancel because of Covid-19, and instead has unilaterally re-booked them on a specific cruise next year; the multi-branch paving company which won’t honour a client’s warranty because the branch closest to her home has closed, and events organisers which use “force majeure” to defend their decision not to refund at all or only a small percentage of ticket prices. Where does that leave those customers? Our consum...
2020-07-30
13 min
ECR Consumerwatch
Why are Clover milk bottles blue all of a sudden? KZN asks Wendy Knowler
What is up with all these blue Clover milk bottles? ECR Consumerwatch's Wendy Knowler sheds light on the topic - as well as on other questions asked in our latest round of Consumerwatch QnA Live, on Darren, Keri & Sky. ECR Consumerwatch
2020-07-17
18 min
ECR Consumerwatch
Can a landlord kick you out during lockdown? Wendy Knowler weighs in
This week on ECR Consumerwatch we gave you the opportunity to ask Wendy Knowler any consumer questions you may have. As the expert, she gives advice on landlord and tenant disputes; the no-return and no-refund policy as a result of COVID-19, and many other related issues. ECR Consumerwatch
2020-07-09
18 min
ECR Consumerwatch
Wendy Knowler investigates business interruption insurance claim rejections
In this edition of Consumerwatch, Wendy Knowler investigates business interruption insurance payouts during lockdown and why insurance providers have been rejecting claims. ECR Consumerwatch
2020-07-02
22 min
Shepstone & Wylie Attorneys
Coronavirus Impact on Consumers
Michael Maeso speaks to Wendy Knowler on Knowler Knows Consumer Talk on Radio 702 on the impact the Coronavirus has on the consumer. www.702.co.za
2020-03-17
46 min
SOH Studios
Coronavirus Impact on Consumers
Michael Maeso speaks to Wendy Knowler on Knowler Knows Consumer Talk on Radio 702 on the impact the Coronavirus has on the consumer. www.702.co.za
2020-03-17
46 min
ECR Consumerwatch
Got a garnishee? You’ve been overpaying, says Wendy
Friday the 13th of December was anything but unlucky for the more than a million South Africans whose take-home is reduced every month because of garnishee orders. What a Western Cape judge had to say on that day will bring massive financial relief, says Wendy Knowler. ECR Consumerwatch
2019-12-19
09 min
ECR Consumerwatch
Wendy Knowler on Vodacom data scam WhatsApp alert
A voice note supposedly released by a policeman, who warns about a new scam, has resurfaced. The man claims that criminals are targeting people outside shops with a scam data competition, only to steal their money. Wendy Knowler looked into it and confirms the WhatsApp clip is a scam. Listen here for more. ECR Consumerwatch
2019-10-25
02 min
ECR Consumerwatch
What if you don't get your visa? Wendy Knowler investigates
On Consumerwatch this week, Wendy Knowler warns about the cost of having a travel visa denied, and cautions companies about going into victim mode when they’ve failed their customers. ECR Consumerwatch
2019-10-17
06 min
Good to Know with Wendy Knowler
Knowler Knows Consumer Talk: Who is responsible if your car is stolen from a dealership?
Guests: Cheryl Modise Wendy Knowler | Consumer Journalist See omnystudio.com/listener for privacy information.
2019-10-03
38 min
ECR Consumerwatch
Wendy looks at Vodacom cell contracts + shares two personal bugbears
In today's Consumerwatch, Wendy Knowler looks at two cases of somewhat misleading cellphone contracts with Vodacom that locked in two consumers for longer than they'd bargained on. Vodacom has since said it was an isolated error. Wendy investigates. Meanwhile, in Shop Talk today Wendy shares details of some of her personal retailer bugbears. Listen to all the details here. ECR Consumerwatch
2019-10-03
06 min
Good Things Guy [2018 - 2021 episodes]
Wendy Knowler, consumer champion
This week, Brent Lindeque sits down to talk with one of South Africa's top consumer journalists, Wendy Knowler. She has weekly radio shows on 702, East Coast Radio and Cape Talk, and also writes weekly print and online columns for TimesLive, Daily Dispatch and Weekend Post. Brent and Wendy talk about the power of social media; company culture and overflowing email inboxes in this episode of Good Things Guy. Wendy's website
2019-10-01
34 min
Good to Know with Wendy Knowler
Knowler Knows Consumer Talk.
Guest: Wendy Knowler - Consumer Journalist. See omnystudio.com/listener for privacy information.
2019-09-26
33 min
Good to Know with Wendy Knowler
Knowler Knows Consumer Talk: Make very sure that you check the validity of contracts
Guest: Wendy Knowler | Consumer Journalist See omnystudio.com/listener for privacy information.
2019-09-19
38 min
Good to Know with Wendy Knowler
Knowler Knows Consumer Talk
Guest: Wendy Knowler - Consumer JournalistSee omnystudio.com/listener for privacy information.
2019-09-19
38 min
Good to Know with Wendy Knowler
Knowler Knows Consumer Talk
Guest: Wendy Knowler - Consumer JournalistSee omnystudio.com/listener for privacy information.
2019-09-05
37 min
Good to Know with Wendy Knowler
Knowler Knows Consumer Talk - Want your bank to reimburse you if you’re defrauded?
Guest: Wendy Knowler - Consumer JournalistSee omnystudio.com/listener for privacy information.
2019-08-29
43 min
Good to Know with Wendy Knowler
Knowler Knows Consumer Talk - issues when buying a car
Geust: Wendy Knowler - Consumer JournalistSee omnystudio.com/listener for privacy information.
2019-08-22
40 min
Good to Know with Wendy Knowler
Knowler Knows Consumer Talk: Funeral policies
Guest: Wendy Knowler | Consumer Journalist See omnystudio.com/listener for privacy information.
2019-08-15
40 min
Good to Know with Wendy Knowler
Knowler Knows Consumer Talk
Guest: Wendy Knowler - Consumer JournalistSee omnystudio.com/listener for privacy information.
2019-08-01
40 min
Good to Know with Wendy Knowler
Knowler Knows Consumer Talk
Guest: Wendy Knowler - Consumer Journalist See omnystudio.com/listener for privacy information.
2019-07-25
42 min
Good to Know with Wendy Knowler
Knowler Knows Consumer Talk
Guest: Wendy Knowler - Consumer Journalist See omnystudio.com/listener for privacy information.
2019-07-18
40 min
Good to Know with Wendy Knowler
Knowler Knows Consumer Talk
Guest: Wendy Knowler - Consumer Journalist See omnystudio.com/listener for privacy information.
2019-07-11
40 min
Good to Know with Wendy Knowler
Knowler Knows Consumer Talk
Guest: Wendy Knowler - Consumer JournalistSee omnystudio.com/listener for privacy information.
2019-07-04
40 min
Good to Know with Wendy Knowler
Knowler Knows Consumer Talk - ID Fraud
Guest: Wendy Knowler - Consumer JournalistSee omnystudio.com/listener for privacy information.
2019-06-27
40 min