Shows
Alex and Annie: The Real Women of Vacation RentalsTurning Connection into Conversions: How Chalets Hygge Achieved 70% Direct Bookings with Kerri GibsonSend us a message!In this episode, we’re joined by Kerri Gibson, CEO and Co-Founder of Chalets Hygge, a hospitality brand inspired by the Scandinavian idea of hygge — finding joy and contentment in life’s quieter moments.After years in the corporate tech world, Kerri took a much-needed step back to rediscover what truly mattered. That pause led her to create a business grounded in balance, creativity, and genuine human connection.What began as a single renovation project has grown into a collection of cozy retreats and a thrivi...
2025-10-2955 min
Alex and Annie: The Real Women of Vacation RentalsScaling with Soul: How Zzzing Uses AI to Keep Hospitality Human with Sab MulliganSend us a message!As hospitality companies race to scale, many face a difficult trade-off: grow fast or stay personal. But Zzzing, a leading hospitality brand based in Malta, is proving you can do both.In this episode, we’re joined by Sab Mulligan, Head of Teams at Zzzing, to explore how they’ve scaled rapidly by using AI not to replace the human touch, but to protect and enhance it.Through a thoughtful blend of technology, team culture, and brand consistency, Zzzing is setting a new bench...
2025-10-2253 min
Alex and Annie: The Real Women of Vacation RentalsHow Visual Storytelling Builds Stronger Vacation Rental Brands with Marissa Galle of Click MediaSend us a message!In this episode, Alex & Annie are joined by Marissa Galle, founder of Click Media, to explore the real impact of photography, video, and social content on brand perception and booking behavior.Marissa shares how vacation rental operators can move beyond generic listings and start using visual storytelling to connect with guests, stand out on OTAs, and bring more personality into their marketing. From FPV drone shots to content repurposing strategies, she breaks down what works and why.We cover:1️⃣ What “visual storytelling” means in a mod...
2025-10-1541 min
Alex and Annie: The Real Women of Vacation RentalsWhen Scale Backfires: The Hidden Risks of Growing Too Fast with Ashley Ching of InhavenSend us a message!As the vacation rental industry matures, growth has become the holy grail for many property management companies. But what happens when scaling too fast starts doing more harm than good?In this episode, Ashley Ching, Founder & CEO of Inhaven, joins us to unpack her in-depth research on why many large property management companies fail and what separates the ones that last.Drawing insights from over 100 executive interviews across the hotel, restaurant, and vacation rental sectors, Ashley reveals the five pillars of successful hospitality management and h...
2025-10-0849 min
Alex and Annie: The Real Women of Vacation Rentals40 Years of VRMA: A New Chapter for the Industry with Anne GardnerSend us a message!This year marks 40 years of the Vacation Rental Management Association (VRMA), a milestone that comes at a pivotal time for the industry. In this episode, Alex & Annie sit down with Anne Gardner, Executive Director of VRMA, to explore how the association is entering a new chapter of growth, engagement, and industry leadership.Anne reflects on her first year as Executive Director and shares how listening to members, strengthening communication, and re-energizing volunteer leadership have reshaped VRMA’s direction. From transforming the design of its events to amplifying advocacy and exp...
2025-10-0141 min
Alex and Annie: The Real Women of Vacation RentalsThe Danger of OTA Dependence: Building a Strong Direct Booking Strategy with Mark Simpson of BoostlySend us a message!When Airbnb changes its policies, the ripple effect can shake operators everywhere. For many, the problem is deeper than one policy update. Relying too heavily on a single platform leaves businesses vulnerable, and the cracks are starting to show.In this episode, Mark Simpson, CEO and founder of Boostly, shares why now is the time for vacation rental operators to double down on direct bookings. Drawing from more than a decade of helping hosts grow beyond OTAs, Mark brings practical steps that any operator can put into action....
2025-09-2450 min
Alex and Annie: The Real Women of Vacation RentalsPreserving People, Culture, and Legacy: Inside Nocturne’s Acquisition Strategy with CEO, Scott WisemanSend us a message!What does it take to scale luxury vacation rentals while protecting the legacy of the brands that built them?In this episode, Alex & Annie welcome back Scott Wiseman, CEO of Nocturne Luxury Villas, for an inside look at how Nocturne approaches acquisitions in the luxury vacation rental space. Instead of treating acquisitions as one-size-fits-all deals, Scott explains how his team works with founders to create personalized exit plans that honor their legacy, protect employees, and keep guests at the heart of the business.We discuss:
2025-09-1748 min
Alex and Annie: The Real Women of Vacation RentalsHow Property Managers Can Offer Flexible Cancellations Without Losing Revenue – with Sasha Lawler of RoamSend us a message!Flexible cancellation policies are no longer optional in today’s vacation rental market. Guests expect them, OTAs prioritize them, and competitors are already adapting. But for property managers, relaxed policies often feel like a direct threat to revenue and owner trust.In this episode, we talk with Sasha Lawler, CEO and Founder of Roam, about how her company is eliminating that trade-off. Roam’s embedded insurance model allows managers to offer flexible bookings that attract more guests while ensuring income is protected even if cancellations occur.Sasha shares her 15+ year...
2025-09-1045 min
Alex and Annie: The Real Women of Vacation RentalsHow Xplorie Helps Elevate the Guest Experience Through Local Activities with Adrienne Clark & Caleb YaryanSend us a message!In this week’s episode, we’re joined by Adrienne Clark (President & COO) and Caleb Yaryan (Chief Product Officer) of Xplorie, a trusted partner for vacation rental operators looking to enhance guest satisfaction while gaining a competitive edge.For nearly 30 years, Xplorie has been connecting lodging providers with local attractions in more than 70 destinations across the U.S., creating seamless, curated activity experiences that guests actually value. But more than just a perks program, Xplorie is a strategic tool that helps property managers attract bookings, impr...
2025-09-0349 min
The Art Of HospitalityBuilding The True Guest Experience With Service vs Hospitality (With Matthew Loney)In this episode, we interview Matthew Loney with Xplorie on overall guest experience, service vs hospitality, building the right setup for guests and lot more! Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellMatthew LoneyXplorie
2024-06-0556 min
Slick Talk: The Hospitality PodcastCEO Roundtable with Industry Leading CEOsThis roundtable conversation engages CEOs of the hospitality tech industry: Demi Horvat from AirDNA, Steve Davis from Operto, Matthew Loney from Xplorie, and David Weiss from Whimstay. They delve into the intricacies of the industry, discussing topics such as the pros and cons of round table podcast formats, the concept of a hired gun in the industry, comparing founder-led companies and CEO-led firms, product design, tech, tech stack, and the user experience. They also explore the 'buying vs building' in business and how it impacts company growth. An interesting note is the shift to hybrid work styles considering the...
2024-02-211h 09
Franchise QBEpisode 3: Doni Ferreira, Franchise Development Specialist @ iTrip1:01 Entrepreneur’s Kick Ass2:16 Doni explains the channel partnership between iTrip and the major vacation booking sitesiTrip promotes its listings on over 80 booking sites3:28 Doni explains what differentiates iTrip from its competition in the short-term/vacation rental management spaceState-of-the-art technology, software and systems4:08 VRBO has recognized iTrip for 6 years in a row as a software elite partner. Only Franchisor to achieve this recognition in the vacation rental spaceVRBO “Beta-tester”6...
2023-11-1521 min
DERAILED: a fictional mystery podcastDERAILED episode 10Episode Ten: Jase Nolan’s story isn’t quite adding up as Detective Johnson and Officer Ramos uncover a lie that changes everything…Disclaimer: This episode is a work of fiction. Names, characters, and events are the result of the writer’s imagination; and any resemblance to actual persons (living or dead) is purely coincidental. Featured in this episode is Auntie Belham’s Cabin Rentals - check them out for cabin rentals with stunning mountain views across Gatlinburg, Xplorie for the best activity solutions for travellers; and Starring Sponsor Casiola, for...
2023-06-2023 min
Experience This! Travel Industry Insights and OpinionsEpisode #12 - Women in ExperiencesWomen In Experiences - climbing up the ladder, challenges along the way, gender pay gap. Dominique Sidley from Merlin, Judy Gauthier from Go City and Natalie Hernandez from Xplorie join Lori, Bruce and Christian to discuss the state of Women In the Destination Experiences industry leadership today.Show videos are posted on YouTube, subscribe and Like!Comments and discussions on the Experience This! LinkedIn Page (Follow us and Discuss!)Podcasts available wherever you get your podcasts:Spotify, Apple, etc. - Subscribe and rate the shows.
2023-02-2442 min
Alex and Annie: The Real Women of Vacation RentalsLooking Ahead: 2023, We're Coming for You!Send us a message!It's the 1st of the Month! Tune in as we look back on this incredible year and share our top 5 most downloaded episodes. We also share our predictions for 2023, and our Words of the Year :) Alex just returned from attending Casago University for 2 weeks in Puerto Penasco, MX, and shares her experience learning all about Casago's vacation rental franchise model. Here are our Top 5 Most Downloaded Episodes of 2022:1. Steve Milo: We've Got Questions, He's Got Answers - Q&A with VTrips CEO 2.
2023-01-0134 min
the no BS podcastFor All You Murder Show Junkies with Derailed Co-Founders
This is the one... the episode where we talk about our much-anticipated side project, DERAILED a fictional mystery podcast!So how do you go about making a fictional podcast geared toward the true crime/murder mystery genre while bringing attention to the vacation rental industry? Carefully and methodically.An idea is only as good as the people behind it and we have the absolute best!This is a no BS production where we co-founded this project with the one and only Neely Khan who is taking the helm with the writing and direction...
2022-11-0340 min
Alex and Annie: The Real Women of Vacation RentalsCleaning House on Operational Tech, with Koryn Okey of BreezewaySend us a message!Last week we talked to Matt Loney, CEO of Xplorie about consolidations within vacation rental tech, and one of the areas he projected would consolidate was Operations software. Today, we have Koryn Okey from Breezeway to share her perspective on why operators are choosing to use an external tool like Breezeway for housekeeping & maintenance, and how they've internally consolidated several similar services into one - from messaging to checklists and vendor invoicing, Breezeway positions their value as a specialist for operators that need more than the generalist offerings of most PMS's. Y...
2022-08-1749 min
Alex and Annie: The Real Women of Vacation RentalsPredicting a Wave of Tech Consolidations, with Matt Loney, CEO of XplorieSend us a message!Today we're joined by Matt Loney, CEO of Xplorie, for a conversation about the current state of guest experience and tech in the vacation rental industry and what the future holds for consolidation between overlapping products. Matt predicts there will be 3 main sectors of vacation rental technology that will see consolidation: Guest Communication/Acquisition / CRMIn-room technologyOperations (housekeeping & maintenance) The influx of new technology pouring into vacation rentals has undoubtedly streamlined many aspects of the business, but take one lap around the vendor hall at a vacation rental conference and you...
2022-08-1052 min
GuestX PodcastKeep Growing with Brooke PfautzThis week on GuestX, we sat down with Brooke Pfautz, the CEO and Founder of Vintory. Brooke gets down to business and explains Vintory’s homeowner acquisition technology, which uses data to find and target desirable homes in a specific market. Brooke encourages property managers to keep growing within their target market and to differentiate themselves from the competition. Learn more about your ad choices. Visit megaphone.fm/adchoices
2022-08-1037 min
GuestX PodcastIt Takes Two with Tim RosolioTim Rosolio, the VP of Vacation Rental Partner Success at Expedia Group, joins Matt and Brian this week on GuestX. Tim has an end-to-end view of the business, he understands what hosts need because he is one. Tim explains Vrbo’s conversion based sort, which gives hosts with good reviews the spotlight, rewarding them for their positive reviews. This two sided marketplace is a symbiotic relationship, guests want an exceptional experience and hosts want great guests to stay with them. Learn more about your ad choices. Visit megaphone.fm/adchoices
2022-08-0334 min
GuestX PodcastKeep It Simple with Julie GeorgeThis week on GuestX, we sat down with the author of Million Dollar Host, Julie George. Julie shares her story in the short term rental business, where she built a 130 property business on her own which generated over $8 million dollars in less than 3 years. She has since sold her business and has pivoted to helping owners scale their business in a simple and smart way. Learn more about your ad choices. Visit megaphone.fm/adchoices
2022-07-2738 min
Techsplained with The Guest InnspectorTechsplained with The Guest Innspector and...XplorieAn "Experiences Manager" who looks after your guests, preparing and exciting them pre arrival, sharing the daily free activities and tickets to local attractions they'll enjoy included as part of their stay. Their service also includes a virtual & voice concierge. Learn more at https://www.https://xplorie.com/ Need help perfecting your guest experience, from landing on your website, to leaving your property and beyond? Or missed a Techsplained interview? Then head to https://www.theguestinnspector.com
2022-07-2627 min
GuestX PodcastCreate Your Story with Dennis RossThis week on GuestX, we sat down with the founder of Book Ambition, Dennis Ross. Dennis started his writing career in the music industry writing and producing notable artists like Boyz II Men. Dennis is a professional ghostwriter and he shares his vast experience around meaningful storytelling, and stresses the importance of using emotions to empathize and connect with potential customers. Learn more about your ad choices. Visit megaphone.fm/adchoices
2022-07-2056 min
GuestX PodcastSimple Solutions with David StangeMatt and Brian sat down with David Stange, the founder of Beachy at HITEC 2022. David explains how Beachy is improving the guest experience by allowing hotel and resort guests to book amenities, activities, and food through their easy to use platform. Beachy is also streamlining operations for managers and service workers by making it simple for them to fulfill orders and provide service. Learn more about your ad choices. Visit megaphone.fm/adchoices
2022-07-1328 min
GuestX PodcastBoost Direct with Mark SimpsonMark Simpson, the founder of Boostly and author of The Book Direct Playbook joins us on GuestX this week. Mark noticed there was a lack of online support for hospitality owners, which sparked the creation of Boostly. Through Boostly, Mark has helped over 100,000 people from every niche of the hospitality industry by providing tactics and tools to increase direct bookings. Learn more about your ad choices. Visit megaphone.fm/adchoices
2022-07-0648 min
GuestX PodcastConsistent Content with Louise BraceLouise Brace, the owner of Rental Tonic joins us on GuestX this week. Louise is a dedicated copywriter and digital marketing strategist who has been writing for the hospitality industry for over 10 years. As a lover of travel herself, Louise shares her passion for writing memorable content for short term rental companies which strengthens their SEO score and encourages guests to book direct. Learn more about your ad choices. Visit megaphone.fm/adchoices
2022-06-2936 min
GuestX PodcastRelevant Data with John Suzuki - Part 2John Suzuki of Vrbo pivots the conversation and dives deep into data and how to utilize it correctly in a way that is understood. John highlights important applications of data, such as pricing and revenue management. He also gives us his insights on where the industry is now and what the future looks like. Learn more about your ad choices. Visit megaphone.fm/adchoices
2022-06-2234 min
GuestX PodcastTraveler Expectations with John Suzuki - Part 1We sat down with industry veteran John Suzuki, Vrbo’s Global Evangelist and Ombudsman. John has been educating and inspiring the vacation rental and travel communities for 18 years. John has a real passion for hospitality and is always striving to raise the bar of industry standards by meeting and exceeding traveler expectations. Learn more about your ad choices. Visit megaphone.fm/adchoices
2022-06-1532 min
The Proven Principles Hospitality PodcastWhat hotels and vacation rentals can learn from one another: Matthew Loney and Brian Hamaoui, The GuestX PodcastMatthew and Brian are the hosts of the GuestX Podcast. Matthew is also the President and CEO of Xplorie, and Brian is the Founder & CEO at Allevo Homes.I initially titled this episode Hotels vs. Short Term Rentals, but after we wrapped this episode, that us vs them sentiment didn’t seem to fit anymore. Both hotels and short term rentals are going through difficult times, and if both want to come out stronger on the other side, they should be looking to one another for learnings and support which ultimately helps our industry as a w...
2022-06-0844 min
GuestX PodcastQuality Experiences with Tim MurphyTim Murphy, the CEO of Boomers Parks joins us this week on GuestX. Tim shares his knowledge from his experience in the hospitality and family entertainment industry. Tim stresses the importance of quality service and conditions, which cultivates a quality experience that guests want to enjoy longer, which keeps them returning in the future. Learn more about your ad choices. Visit megaphone.fm/adchoices
2022-06-0836 min
GuestX PodcastLocal Heroes with Steve SchwabIn this week’s episode, we sat down with Steve Schwab, the CEO and Founder of Casago. Steve is an industry veteran, and explains how a franchise model can turn a property manager into a local hero with the enterprising tools of a large company. Steve offers valuable insights on the current state of the short-term rental industry and what the future looks like. Learn more about your ad choices. Visit megaphone.fm/adchoices
2022-06-0145 min
GuestX PodcastGuest Experience Evangelism with Josh LiebmanJosh Liebman, the new Guest Experience Evangelist for ROLLER Software, shares his passion and keen insight for all things guest experience on this week’s podcast. Josh has extensive experience in the tours and attraction industry, and he shares some great information about where things are headed and specific ways that you can improve your guest experience. Learn more about your ad choices. Visit megaphone.fm/adchoices
2022-05-1836 min
GuestX PodcastVacation Rental Advocacy with Steve MiloIn this week’s episode, Matt and Brian chat with VTrips Founder and CEO Steve Milo about the hospitality industry, business development, and his advocacy efforts for fair regulation locally and through VRMA. Steve is an entrepreneur, veteran and thought leader who has scaled VTrips from a small firm to a company managing thousands of rental properties. Learn more about your ad choices. Visit megaphone.fm/adchoices
2022-05-1131 min
GuestX PodcastMeasuring Guest Experience with Graham DonoghueGraham Donoghue, CEO of Sykes Holiday Cottages, joins Matt and Brian this week on GuestX. Graham’s impressive resume includes product innovation, technology, and digital transformation across a wide range of industries. Graham talks about how the team at Sykes uses data and their Net Promoter Score (NPS) to make informed decisions around the guest experience. Learn more about your ad choices. Visit megaphone.fm/adchoices
2022-05-0437 min
The Guest Experience ShowMaking your guest experience worth talking about (Matthew Loney - Xplorie)Matt Loney is the President and CEO of Xplorie, a travel booking platform for vacation rentals, attractions, and activities. In this interview, Matt discusses Xplorie’s unique business model that enables travelers to book rental properties that include attractions admissions in their stay. As a result, the guest receives greater value compared to other platforms, the attractions grow their attendance, and the lodging operators see higher occupancy. Matt talks about how the role of technology should be to remove friction from the guest experience, and instead of focusing on reducing labor, the solution should maximize the value of personal in...
2022-05-0431 min
GuestX PodcastBeyond the Tip with Sarah TaveprungsenukulThis week we welcomed Sarah Taveprungsenukul, the co-founder of youtip, back to the podcast. We spoke with Sarah during the 2021 Phocuswright Conference, where youtip was awarded Most Innovative Startup of the Year. Sarah’s passion for the hospitality industry is evident as she explains how youtip is changing how people tip with their cashless, contactless digital tipping platform. Learn more about your ad choices. Visit megaphone.fm/adchoices
2022-04-2739 min
GuestX PodcastSustainable Hospitality with Bob GarnerCo-owner of Casal dei Fichi, Bob Garner, joins us this week to discuss his sustainable and personal approach to hospitality. He shares the origin and restoration story of Casal dei Fichi, located in beautiful Le Marche, Italy, and how they embrace sustainability and inspire guests to do the same after their trip. Bob and his team are also creating a more personal guest experience, which includes a weekly pizza party for their guests.Learn more about our podcast sponsors, Breezeway here, and check out more of our episodes here! Learn more about your...
2022-04-2042 min
GuestX PodcastSound Solutions with Andrew SchulzAndrew Schulz, the co-founder of NoiseAware, a company that provides noise monitoring technology, sits down with Matt and Brian this week to explain the idea behind the company. Andrew shares how NoiseAware works and touches on how they are educating local legislators to help them understand the technology, encouraging regulations based on behavior instead of a complaint process.Learn more about our podcast sponsors, Breezeway here, and check out more of our episodes here! Learn more about your ad choices. Visit megaphone.fm/adchoices
2022-04-1332 min
GuestX PodcastShared Travel with Steve CodyMatt and Brian sat down with Steve Cody, the CEO and co-founder of Bunking. Steve has created several rental businesses and marketplaces throughout his career. Bunking, his most recent company, came to be when his kids wanted to live in Tofino, Canada but needed to find an affordable option. Bunking allows people to connect and rent accommodations with a curated group of like-minded individuals. Learn more about our podcast sponsors, Breezeway here, and check out more of our episodes here! Learn more about your ad choices. Visit megaphone.fm/adchoices
2022-04-0634 min
GuestX PodcastMicro Mobility in Hospitality with Madison RifkinThis week on GuestX, we sat down with Madison Rifkin, the CEO, and Founder of Mount. Mount improves the guest experience by enabling property managers to rent amenities already present in the home, such as bikes, scooters, and golf carts, to guests via an app. Madison shares how they have expanded the business by adding amenity co-hosts to their program so that larger property managers don’t have to worry about the upkeep of the rentals.Learn more about our podcast sponsors, Breezeway here, and check out more of our episodes here! Learn mo...
2022-03-3024 min
VRMA ArrivalTours and Activities With Matthew LoneyIn this episode of the podcast, VRMA Arrival magazine editor in chief Alexa Schlosser talks to the president and CEO of Xplorie, Matthew Loney, about driving value through offering tours and activities to guests staying at short-term rentals.
2022-03-2826 min
GuestX PodcastGuest First with Steve LassmanIt’s all about guest experience at Villas of Distinction. Matt and Brian caught up with Steve Lassman, the vice president of Villa Product and Agency Relations for World Travel Holdings’ luxury villa division. Steve explains their guest-first approach and how the team at Villas is creating immersive domestic and international experiences for their guests with the help of activity buyers, travel advisors, and their partners. He also stresses the importance of choosing property partners that align with your companies’ values and processes.Learn more about our podcast sponsors, Breezeway here, and check out more of our episod...
2022-03-2341 min
GuestX PodcastScaling with Soul with Chip ConleyChip Conley, the founder of Joie de Vivre, and NYT best-selling author has one of the most fascinating entrepreneurial journeys we’ve heard on GuestX. From founding his own boutique hotel empire to working with Airbnb from the very beginning, Chip is at the forefront of the hospitality business. In this week’s podcast, he shares his knowledge of business psychology and emphasizes creating differentiated brands that retain their soul as they scale.Learn more about our podcast sponsors, Breezeway here, and check out more of our episodes here! Learn more about your ad c...
2022-03-1641 min
GuestX PodcastInvest in Your Brand with Tom KenyonCreating an experience for your customers isn’t a simple task. The guest experience goes beyond the onsite experience – it starts with the guest’s first touchpoint with your brand. In this week’s episode, we’re joined by Tom Kenyon, the VP of Product for BlueTent, to discuss the importance of investing in your brand’s story to make sure it conveys the right message.Learn more about our podcast sponsors, Breezeway here, and check out more of our episodes here! Learn more about your ad choices. Visit megaphone.fm/adchoices
2022-03-0947 min
GuestX PodcastGuestX Podcast Recap: The First 80 EpisodesCo-hosts Matt and Brian sit down and reflect on the first nine months of the GuestX Podcast. Reviewing the variety of guests they’ve interviewed and the most important topics discussed on the show. They also share why it’s important to get insights from professionals outside the hospitality industry to improve the guest experience.Learn more about Breezeway here and checkout more of our episodes here! Learn more about your ad choices. Visit megaphone.fm/adchoices
2022-03-0234 min
GuestX PodcastImmersive Experiences with Jeff BrownLoma Homes’ Co-Founder, Jeff Brown, joins us this week to share how he and his team is taking a unique position in the industry. They create immersive experiences for their guests through themed vacation homes and their online presence. Jeff explains that since the homes are owned solely by the company, it makes it easier for them to control their brand. Learn more about your ad choices. Visit megaphone.fm/adchoices
2022-02-2336 min
GuestX PodcastThe Value in the Brand with Jaclyn RileyThis week, Matt and Brian met up with Jaclyn Riley, the global director of marketing and communications at Club Quarters Hotels. Jaclyn draws from her knowledge of the global hospitality marketing field to explain the nuances of scaling a brand and how she “engineers a feeling” and then monetizes that feeling. Whether trying new loyalty programs or experimenting with marketing strategies, she emphasizes the importance of testing so you’re ready to pivot when needed. Learn more about your ad choices. Visit megaphone.fm/adchoices
2022-02-1640 min
GuestX PodcastCompany Culture with Mark LevyGuestX sat down with Mark Levy - Employee Experience Advisor, TEDx speaker, and company culture advisor - to talk all about the employee experience. Mark explains how the employee experience is a "guest experience", with company culture, values, environment, as just a few of the factors that can keep employees happy. He describes his time at Airbnb as Global Head of Employee Experience, pioneering the shift from HR to Employee Experience, and ways to keep a company culture thriving. Learn more about your ad choices. Visit megaphone.fm/adchoices
2022-02-0937 min
GuestX PodcastThe Ins and Outs of Property Management with Mike HarringtonMatt and Brian met up with Mike Harrington, the CEO and owner of Carolina Retreats and the former president of VRMA. Mike explains how he got his start in the industry and how it has changed since that time. He touches on each segment of the business, including asset management, brand consistency, and the guest journey. He also shares his views on direct booking and fair pricing, which keeps repeat guests coming back each year. Learn more about your ad choices. Visit megaphone.fm/adchoices
2022-02-0238 min
GuestX PodcastGuest Experience and Scaling a Vacation Rental Business with Dennis GoedheidGuestX sat down with Dennis Goedheid, the Founder and CEO of Casiola Vacation Homes and Guestor. Dennis takes us through his early days of property management and how Casiola came to be. Dennis explains Casiola’s branding strategy and tells us about their unique software system, which is fully transparent, allowing owners to see all of the daily operations, reservations, and reviews that their property receives. Learn more about your ad choices. Visit megaphone.fm/adchoices
2022-01-2639 min
GuestX PodcastA Career in Guest Experience with Djuan RiversMatt and Brian sat down with industry veteran and travel enthusiast Djuan Rivers, the former VP of Disney’s Animal Kingdom. Djuan shares his knowledge from his vast experience in the hospitality industry and explains how every role in a company plays an essential part in the overall guest experience. He also underscores the importance of guiding front-line employees since guest expectations have rapidly changed. Learn more about your ad choices. Visit megaphone.fm/adchoices
2022-01-1930 min
GuestX PodcastStandards & Certifications with Chris MaughanGuestX sits down with Chris Maughan, CEO and co-founder of I-PRAC, a global accreditation platform for short-term rental companies. Chris shares how I-PRAC came to be when he met a family who booked a vacation rental that didn’t exist. Chris also explains the I-PRACs trust logo, a unique ID members receive that they can display to verify their business, assuring guests that they are dealing with a legitimate business. Learn more about your ad choices. Visit megaphone.fm/adchoices
2022-01-1246 min
GuestX PodcastTravel Made Simple with Sachin Narode and Rachel ObenshainMatt and Brian met up with Sachin Narode and Rachel Obenshain, the founders of Xeniapp at Phocuswright. Sachin and Rachel talk about the idea behind Xeniapp and how they are making travel simple for both the provider and guest. Xeniapp is a web-based storefront, booking engine, CRM, and payment settlement engine all in one. Learn more about your ad choices. Visit megaphone.fm/adchoices
2022-01-1113 min
GuestX PodcastLaundry and Linens with Daniel CruzGuestX caught up with Daniel Cruz, CEO and co-founder of Washbnb, a laundry solution built exclusively for hosts. Daniel talks about how Washbnb came to fruition while he was a property manager trying to get his linens clean for many units. Washbnb uses a different approach to laundry services which offers hospitality companies the highest quality linens, delivered weekly clean and ready for use. Learn more about your ad choices. Visit megaphone.fm/adchoices
2022-01-0622 min
GuestX PodcastThe Travel Ecosystem with Jeff KatzMatt and Brian sat down with industry veteran and CEO of Journera, Jeff Katz. Jeff goes in-depth on Journera’s mission and how they are helping travel-related companies access a holistic view of their customer data to improve the guest experience further and drive business. Learn more about your ad choices. Visit megaphone.fm/adchoices
2022-01-0528 min
GuestX PodcastCall Center Technology with Philip BallardMatt and Brian sat down with Philip Ballard, the CCO of HotelPlanner.com, during the 2021 Phocuswright Conference. Philip takes us through the history of HotelPlanner.com and its plans to go public in the coming months. He also talks to us extensively about their call center system and how they combine the human element with AI, creating a more efficient experience for the customer. Learn more about your ad choices. Visit megaphone.fm/adchoices
2022-01-0413 min
GuestX PodcastThe Final Frontier of Travel Distribution with Blanca MenchacaBeMyGuest CEO and Co-Founder Blanca Menchaca joined GuestX to discuss the history and mission of BeMyGuest, a B2B travel technology company servicing the tours and activities industry in the Asian Market. Blanca tells us about the hurdles that BeMyGuest has overcome regarding the redistribution and resale of tours, activities, and attractions. Learn more about your ad choices. Visit megaphone.fm/adchoices
2021-12-3017 min
GuestX PodcastTours and Attractions in Latin America With Daniel PeñaMatt and Brian had the pleasure of speaking with the CEO and Co-Founder of LocalAdventures, Daniel Peña, who also happens to be a Phocuswright 2021 Young Leader. Daniel talks about the tours and attractions industry in Latin America and how LocalAdventures targets consumers directly and through travel agencies in those markets. Learn more about your ad choices. Visit megaphone.fm/adchoices
2021-12-2911 min
GuestX PodcastStreamline with Software with Vered Raviv SchwarzGuestX sat down with the President & COO of Guesty, Vered Raviv Schwarz, at the 2021 Phocuswright Conference. Vered talks about Guesty’s vision and the benefits of integrating one platform with other services so property managers can streamline their operations. Vered also shares her positive outlook on the state of the vacation rental industry, which has reached mainstream status and is no longer considered ‘alternative’ accommodations. Learn more about your ad choices. Visit megaphone.fm/adchoices
2021-12-2815 min
GuestX PodcastDrive Direct With Cady WolfMatt and Brian speak with the VP of Sojern, Cady Wolf, at the 2021 Phocuswright Conference. Cady reveals how Sojern is driving direct bookings with their unique multi-channel marketing approach for small property management companies to the big players and everyone in between. Sojern's goal is to help property management companies drive their customer acquisition so that they don't have to rely heavily on the OTAs. Learn more about your ad choices. Visit megaphone.fm/adchoices
2021-12-2311 min
GuestX PodcastDiversity in the Workforce With Alex Mirza and Yvonne ChoiGuestX sat down with Alex Mirza and Yvonne Choi from MogulRecruiter during the 2021 Phocuswright Conference. Alex and Yvonne talk about how important it is to open up the talent pool to promote diversity and welcome people from other service industries. They also share how MogulRecruiter addresses the hospitality industry's talent, booking, and management challenges. Learn more about your ad choices. Visit megaphone.fm/adchoices
2021-12-2216 min
GuestX PodcastDigital Transformation With Nelson BoyceMatt and Brian caught up with Nelson Boyce, the managing director of travel at Google, during the 2021 Phocuswright Conference. In this episode, Nelson talks to us about digital transformation in the travel industry and explains how it helps hospitality companies prepare for the future. Learn more about your ad choices. Visit megaphone.fm/adchoices
2021-12-2112 min
GuestX PodcastThe Future of Tipping With Sarah Taveprungsenukul and Doug MilesMatt and Brian talk with the co-founders of youtip, Sarah Taveprungsenukul and Doug Miles. Youtip was born out of the COVID-19 pandemic and was the winner of the summit competition at the Phocuswright Conference. Sarah and Doug talk to us about how youtip is easily deployable across different brands, properties, and hotels. Youtip is making it easier for tippers and overall service workers are receiving more tips digitally. Learn more about your ad choices. Visit megaphone.fm/adchoices
2021-12-1614 min
GuestX PodcastChanging and Adapting With Pete ComeauGuestX sits down with Peter Comeau, Managing Director at Phocuswright. Peter talks to us about the industry's significant jump in bookings through digital channels and how airlines and hospitality companies adopted flexible booking policies due to COVID-19. Learn more about your ad choices. Visit megaphone.fm/adchoices
2021-12-1519 min
GuestX PodcastArtificial Intelligence in the Travel Industry With Revital KristalJoin us with Revital Kristal, CEO and co-founder of reTravel, an automated AI-powered technology platform that travel agencies and airlines use to sell their customers anything using a curated marketplace of trusted providers. Revital takes us through what it’s like to present at the Phocuswright Conference and what the future looks like for reTravel.
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2021-12-1416 min
GuestX PodcastPricing, Booking, and Data With Julie BrinkmanJoin Matthew and Brian as they sit down with the CEO of Beyond, Julie Brinkman. Julie talks about how Beyond is helping property managers and owners through their dynamic pricing system, building guest community to promote direct bookings, and the importance of data when it comes to booking and pricing.
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2021-12-0915 min
GuestX PodcastThe Business of People With Peter RicciIn this week’s episode, we sit down with Peter Ricci, the director of Florida Atlantic University's hospitality and tourism management program. Peter is a veteran in the hospitality industry, with over 25+ years of experience in different segments of the industry. Peter shares his thoughts on the state of the hospitality workforce and the importance of education.
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2021-12-0844 min
GuestX PodcastWelcome to Phocuswright Conference SeriesJoin Matthew and Brian from the 2021 Phocuswright Conference bringing you the latest in the industry and kicking off the episode series including exclusive interviews from the industry's top professionals. You don't want to miss this!
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2021-12-0705 min
GuestX PodcastPeace of Mind With Andrew BateThis week GuestX sits down with the CEO of Safely, Andrew Bate. Andrew takes us through the early days of Safely, and how the company has evolved into what it is today. Safely helps homeowners utilize their asset in a safe and protected manner which provides insurance and peace of mind for both the homeowner and guest.
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2021-12-0143 min
GuestX PodcastDynamic Pricing with Tess BrownSit down with Tess Brown from Beyond at the 2021 Vitur Summit. Tess talks about how each vacation rental is unique and how amenities and experiences can influence the price of a rental. Tess also explains that although there are powerful tools for dynamic pricing, nothing will replace the human element in the process. Learn more about your ad choices. Visit megaphone.fm/adchoices
2021-11-3021 min
GuestX PodcastConferences and Networking with Paul StevensCatch up with Paul Stevens from ShortTermRentalz at the 2021 Vitur Summit. Paul talks about the Shortyz Awards, the Urban Living Festival, and how conferences and events bring together different parts of the hospitality industry, which creates learning experiences and networking opportunities. Learn more about your ad choices. Visit megaphone.fm/adchoices
2021-11-2623 min
GuestX PodcastThe Power of Web Design With Chris MonkaitisChris Monkaitis, director of marketing at RealTech Webmasters is our guest this week. He’s been with RealTech, a niche website development and marketing company that specializes in the vacation rental and real estate category, for over nine years. Chris shares his extensive knowledge of web design and marketing, and emphasizes how a well-designed and efficient site can make all the difference in traffic and bookings.
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2021-11-2452 min
GuestX PodcastEducation, Networking, Resources with Manuel LozanoMatthew and Brian catch up with Manuel Lozano at the 2021 Vitur Summit. Manuel talks about how he helped bring the vacation rental industry in Mexico and Latin America together by founding the Expo Renta Vacacional, and highlights the importance of education, resources, and networking within the industry.
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2021-11-2317 min
GuestX PodcastFurniture Solutions with Johan van StaalduinenJoin us at the 2021 Vitur Summit with Johan Van Staalduinen, director at Kave Home. Johan talks about the great things that Kave Home is doing for the vacation rental industry, such as providing furniture solutions for property managers, home stagings, and inventory management.
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2021-11-1820 min
GuestX PodcastThe Full Journey With Jonathan LancasterIn this week’s episode, GuestX Podcast co-hosts Matthew Loney and Brian Hamaoui sit down with Jonathan Lancaster, Senior VP of Natural Retreats. From your website to building the right team, Jonathan covers multiple ways hospitality companies can create positive guest experiences that lead to brand loyalty.
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2021-11-1744 min
GuestX PodcastThe Human Element with Elise RenaudMatt and Brian sit down at the 2021 Vitur Summit with industry expert Elise Renaud from Belvilla. Elise talks about the ups and downs of the COVID-19 pandemic, European travel trends, and how Belvilla's technology platform helps vacation rental companies streamline their data and ultimately improve their guest experience. Learn more about your ad choices. Visit megaphone.fm/adchoices
2021-11-1620 min
GuestX PodcastSmart Lock Systems with Iñigo UnanueJoin Matthew Loney and Brian Hamaoui as they catch up with Iñigo Unanue of SALTO Systems at the 2021 Vitur Summit. Tune in to learn how smart locks and keyless entry systems can enhance the guest experience and are an incredibly important touchpoint during the guest journey.
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2021-11-1107 min
GuestX PodcastSeamless Experiences With Tyler SindelThis week GuestX talks with Tyler Sindel, strategic partnership manager at FareHarbor, about the importance of the booking flow of tours, activities, and attractions as part of the total guest experience. From the instant, the guest has the idea of what to do to the completed booking, hosts Matthew Loney and Brian Hamaoui get pointers from Tyler on creating a simple process that converts Learn more about your ad choices. Visit megaphone.fm/adchoices
2021-11-1040 min
Slick Talk: The Hospitality Podcast"Hey Alexa, What's The Wifi Password?" with Matthew LoneyMatthew Loney currently serves as the President and Chief Executive Officer of Xplorie, the leading guest experience platform for U.S. leisure markets. Delivering best-in-life moments for millions of guests annually, Xplorie has nearly quadrupled in size over the past five years under Mr. Loney’s leadership. Prior to joining Xplorie, Mr. Loney served as an attorney and held executive positions at two national restaurant chains.This episode is sponsored by Hostfully! Hostfully is an industry leading software company that provides property managers and hoteliers with a property management platform and amazing digital custom guidebooks that will ma...
2021-11-101h 07
GuestX PodcastVirtual Solutions with Antonio BortolottiJoin Matthew and Brian from the 2021 Vitur Summit with Antonio Bortolotti, host of the Vacation Rental World Summit. Antonio emphasizes the importance of virtual concierge and home automation solutions and talks about how they impact the guest experience. He also shares the new format of the Vacation Rental World Summit and how it brings property managers and owners together from all over the world.
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2021-11-1016 min
GuestX PodcastOptimizing Data With Walter BuschtaJoin hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Walter Buschta, VP of Marketing at Phocuswright. Walter talks extensively about collecting guest data and how property managers can use it to make informed marketing decisions and further enhance the guest experience.
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2021-11-0346 min
GuestX PodcastMarketing 101 With Wes MeltonJoin hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Wes Melton, Founder of Nokori. Wes shares insights on brand equity and differentiation, and marketing. Wes highlights the importance of committing to a marketable position in today's hospitality industry. Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Wes Melton, Founder of Nokori. Wes shares insights on brand equity and differentiation, and marketing. Wes highlights the importance of committing to a marketable position in today's hospitality industry.
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2021-10-2742 min
GuestX PodcastRV Hospitality with Jeff CavinsJoin hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Jeff Cavins, Founder and CEO of Outdoorsy, the largest community driven RV rental marketplace. Jeff takes us through the early days and evolution of Outdoorsy, and like traditional hospitality companies, RV hosts are now striving to offer their guests hotel quality amenities and extras.
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2021-10-2047 min
GuestX PodcastSetting Standards with Durk JohnsonJoin hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Durk Johnson, VP of Hospitality at Seabrook Land Company and founder of Housekeeping Solutions Team. Learn about the importance of property presentation and standards and how crucial it is for property managers to be consistent in implementing the same level of standards across an entire operation.
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2021-10-1350 min
GuestX PodcastLive Your Brand with Jessica GillinghamJoin hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Jessica Gillingham, founder and managing director of Abode PR. Jessica talks us through the importance of brand perception and alignment, and how creating a unique and friendly experience from the beginning stages of the guest journey will distinguish your brand from other hospitality companies.
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2021-10-0647 min
Good Morning HospitalityLIVE at VRMA in San Antonio, Texas!Finally, the day has come where Wil Slickers & Michael Goldin will be live & in-person for an episode of GMH! Michael Ros will be joining virtually as normal!
We had many special guests walk in and share some exclusive content and exciting news!
To kick it off, NoiseAware announces their AutoResolve product for operators to no longer have to respond to noise events at 1 am in the morning! Tune in to the episode to learn more!
Walk-ins:
Wes Melton
Founder of...
2021-10-0641 min
GuestX PodcastBuilding Community With Jeff HamaouiJoin hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Jeff Hamaoui, founding partner and Director of Education at the Modern Elder Academy. Jeff talks extensively about creating a transformative experience through culture, content, and community. By applying this to the hospitality industry, you can create the ultimate guest experience.
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2021-09-2956 min
GuestX PodcastThe Guest Story With Brendan Richmond of Universal Orlando ResortsJoin hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Universal Orlando Resort. In this episode, learn all about the importance of team leadership and support, and how staff interactions with guests can further enhance the guest experience and story.
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2021-09-2250 min
GuestX PodcastThe Building Blocks of Branding With Alex HusnerJoin hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Alex Husner, Chief Marketing Officer of Condo-World Resort Properties. Alex emphasizes the foundations of branding and the importance of strong messaging and guest communication which fosters loyalty and trust in the first stages of booking a property.
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2021-09-1545 min
GuestX PodcastEmploying Data With Arthur ColkerJoin hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Arthur Colker, CEO & Founder of StayFi. Arthur illustrates the ins and outs of acquiring guest data and how property managers can implement it into their marketing strategy.
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2021-09-0843 min