Shows
RetailCraft - digital retail, ecommerce and brands - Retail PodcastRetailCraft 42 - ”Details Matter” - retail and the arts - Ros Lawler and Zia Zareem-SladeSome 'summer listening' in this episode, where we take as our theme "retailers and the arts". There's a long and illustrious history of retail professionals swapping the stores for galleries, but with our current digital dimension there's still a consumer/customer/visitor/individual connection.
In the studio today we have Ros Lawler, COO of the National Portrait Gallery, fresh from a multi-year reworking of the space, the interpretation and the visitor facilities. Widely hailed as a triumph, Ros reflects on an extremely varied career that spans music, publishing, retail and the arts - all, however with a...2023-08-0148 min
Between Two CuratorsFood for Thought with Experience-Maker Zia Zareem-SladeZia Zareem-Slade unpacks the gamut of retail experiences at Fortnum & Mason, from iconic biscuit tins to memorable window displays. As Customer Experience Director of one of Britain's biggest brands, Zia tells us about digital innovation, artistic collaborations, and next-level desserts: champagne popsicles. fortnumandmason.com / @fortnumsFortnum’s Hungry Minds PodcastSupport the show2020-09-2442 min
RetailCraft - digital retail, ecommerce and brands - Retail PodcastRetailCraft 14 - “We’re never monotone” - Fortnum & Mason and Liberty LondonPodcasts really shouldn’t be this much fun! The word “iconic” is for once apt, as we have a wide-ranging chat in the studio with these two UK-yet-global retailers, Fortnum & Mason, and Liberty London. With over 400 years of history being them we hear how focus, sticking to your DNA and having a real personality infuse both retailers.
Zia Zareem-Slade (Customer Experience Director at Fortnum & Mason) and Eric Fergusson (Ecommerce Director at Liberty London) join Jamie Merrick and Ian Jindal in our London studio.
We discuss their roles, what makes their businesses distinct...2019-11-1644 min
RetailCraft - digital retail, ecommerce and brands - Retail PodcastRetailCraft 14 - “We’re never monotone” - Fortnum & Mason and Liberty LondonPodcasts really shouldn’t be this much fun! The word “iconic” is for once apt, as we have a wide-ranging chat in the studio with these two UK-yet-global retailers, Fortnum & Mason, and Liberty London. With over 400 years of history being them we hear how focus, sticking to your DNA and having a real personality infuse both retailers.
Zia Zareem-Slade (Customer Experience Director at Fortnum & Mason) and Eric Fergusson (Ecommerce Director at Liberty London) join Jamie Merrick and Ian Jindal in our London studio.
We discuss their roles, what makes their businesses distinct...2019-11-1644 min
The Creative Review podcastThe CR podcast episode 12: Can creativity save the British high street?In this special episode of the podcast, released in conjunction with a Shopping themed week on CR, we speak to Customer Experience Director at Fortnum & Mason Zia Zareem-Slade and Co-founder of The Yard Steve James-Royle.2018-09-2025 min
The Movidiam PodcastFortnum & Mason: Zia Zareem-Slade - Being true to the brandOn the Movidiam Creative Leader's Podcast today, we welcome Zia Zareem-Slade, Customer Experience Director at Fortnum & Mason. Zia discusses the importance of understanding the core to behavioural change, technology as an empowerment for individuals as well as brands and the challenge of finding the right teams who understand a brand absolutely. 2018-08-2100 min