Shows
RetailCraft - digital retail, ecommerce and brands - Retail PodcastRetailCraft 42 - ”Details Matter” - retail and the arts - Ros Lawler and Zia Zareem-SladeSome 'summer listening' in this episode, where we take as our theme "retailers and the arts". There's a long and illustrious history of retail professionals swapping the stores for galleries, but with our current digital dimension there's still a consumer/customer/visitor/individual connection.
In the studio today we have Ros Lawler, COO of the National Portrait Gallery, fresh from a multi-year reworking of the space, the interpretation and the visitor facilities. Widely hailed as a triumph, Ros reflects on an extremely varied career that spans music, publishing, retail and the arts - all, however with a...
2023-08-0148 min
Between Two CuratorsFood for Thought with Experience-Maker Zia Zareem-SladeZia Zareem-Slade unpacks the gamut of retail experiences at Fortnum & Mason, from iconic biscuit tins to memorable window displays. As Customer Experience Director of one of Britain's biggest brands, Zia tells us about digital innovation, artistic collaborations, and next-level desserts: champagne popsicles. fortnumandmason.com / @fortnumsFortnum’s Hungry Minds PodcastSupport the show
2020-09-2442 min
RetailCraft - digital retail, ecommerce and brands - Retail PodcastRetailCraft 14 - “We’re never monotone” - Fortnum & Mason and Liberty LondonPodcasts really shouldn’t be this much fun! The word “iconic” is for once apt, as we have a wide-ranging chat in the studio with these two UK-yet-global retailers, Fortnum & Mason, and Liberty London. With over 400 years of history being them we hear how focus, sticking to your DNA and having a real personality infuse both retailers.
Zia Zareem-Slade (Customer Experience Director at Fortnum & Mason) and Eric Fergusson (Ecommerce Director at Liberty London) join Jamie Merrick and Ian Jindal in our London studio.
We discuss their roles, what makes their businesses distinct...
2019-11-1644 min
RetailCraft - digital retail, ecommerce and brands - Retail PodcastRetailCraft 14 - “We’re never monotone” - Fortnum & Mason and Liberty LondonPodcasts really shouldn’t be this much fun! The word “iconic” is for once apt, as we have a wide-ranging chat in the studio with these two UK-yet-global retailers, Fortnum & Mason, and Liberty London. With over 400 years of history being them we hear how focus, sticking to your DNA and having a real personality infuse both retailers.
Zia Zareem-Slade (Customer Experience Director at Fortnum & Mason) and Eric Fergusson (Ecommerce Director at Liberty London) join Jamie Merrick and Ian Jindal in our London studio.
We discuss their roles, what makes their businesses distinct...
2019-11-1644 min
The Creative Review podcastThe CR podcast episode 12: Can creativity save the British high street?In this special episode of the podcast, released in conjunction with a Shopping themed week on CR, we speak to Customer Experience Director at Fortnum & Mason Zia Zareem-Slade and Co-founder of The Yard Steve James-Royle. Hosted on Acast. See acast.com/privacy for more information.
2018-09-2025 min