Zoe Kahn - Podcast Details

Shows

Crossroads of Rockland History Eve Kahn on Zoe Anderson Norris, Gilded-Age Journalist - Crossroads of Rockland HistoryThe February episode of "Crossroads of Rockland History" started streaming on Monday, February 16, at 10 am.On this episode of Crossroads of Rockland History, host Clare Sheridan welcomed author Eve Kahn as she returns to discuss her latest work ahead of her March presentation at Sloatsburg's Harmony Hall. The focus will be on Kahn's new book, Queen of Bohemia Predicts Own Death: Gilded-Age Journalist Zoe Anderson Norris (Fordham University Press).If you’re unfamiliar with Zoe Anderson Norris (1860–1914), a notable journalist of the Gilded Age, you’re not alone: Eve Kahn is on a m...

2026-02-1626 min

Let’s Laugh About It Scaling Gains in Bulk: Transparency, Subscriptions, and the Real Cost of Growth with Braven Grant | Let’s Laugh About ItZoe Kahn sits down with Braven Grant for an honest, funny, and unfiltered conversation about growth, hustle, and mindset.In this episode, Braven - Founder & CEO of Gains (Gains in Bulk) - breaks down the real highs and painful lows of building a consumer brand: the early scrappy grind, what actually differentiates a supplements product, the operational mistakes that hurt (but taught the most), and the mindset it takes to earn long-term customer trust.You’ll hear how subscriptions helped transform the business, why retention improves when customers actually know how to use the product, an...

2026-01-0240 min

City Cast Seattle Is Seattle in the Middle of a Bagel Renaissance?Today on City Cast Seattle, two of Seattle’s most seasoned carb reviewers talk to us about how and why our city is in the midst of a bagel renaissance. Jane is joined by Sean Keeley, writer of the newsletter It’s A Shanda, and Zoe Kahn of Zoe in Seattle to share what they look for in a great bagel and recommendations beyond our city limits. Want to get in touch? Follow us @CityCastSeattle on Instagram, or email us at seattle@citycast.fm. You can also call or text us at 206-880-3931.

2025-12-0531 min

Let’s Laugh About It Scaling DTC: How Seb Williams Doubled Revenue for 7-Figure Brands | Let’s Laugh About ItToday on Let’s Laugh About It, we’re joined by Seb Williams, founder of Ads by Seb, where he provides fractional growth marketing services to DTC brands doing $1–10M in revenue.Seb’s journey started in 2021 running Facebook ads for Pristine Auction before moving into the agency world, eventually leading media buying teams for brands like Thrive Causemetics and Dr. Squatch. In 2025, he went fully solo — and within just 3 months helped two different 7-figure brands double their revenue.If you work in ecommerce, paid social, agency life, or are buildi...

2025-11-1450 min

Let’s Laugh About It $50,000 Mistakes, Free Cars & Business Laughs w/ Sean Frank – Let’s Laugh About It!Ever wondered what it’s like to run a business that gives away free cars, experiments with AI, and still finds time to laugh about the chaos? In this episode of Let’s Laugh About It, Zoe chats with Sean from Ridge about making money, funny business moments, and how to stay creative through it all.📲 Connect with Sean:Linkedin📲 Connect with Zoe:Zoe’s LinkedinInevitable Agencies LinkedinLLAI Podcast Linkedin✨ Some episodes make you laugh; others make you think. If...

2025-10-2442 min

Let’s Laugh About It Anne from Olipop on CX Chaos, AI, and Pro/PrebioticsZoe and Anne dive into the wild world of CX — where no two days are the same, the customers keep you guessing, and the best stories are usually the ones you can’t make up. From the wins to the weird moments, they talk about finding the humor (and humanity) in customer experience and why it’s never as straightforward as it seems.📲 Connect with Anne:⁠⁠Linkedin📲 Connect with Zoe:https://www.instagram.com/_zoekahn_/LinkedIn: https://www.linkedin.com/in/zoe-kahn-5b61aa129/Agency: https://www.inev...

2025-10-1735 min

Let’s Laugh About It From MVMT to Turtle Beach: How Ryan Dell Built Global Brand Momentum | Let's Laugh About ItThank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it here: https://partner.gorgias.com/letslaugh and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this video, you get it)📲 Connect with Ryan:⁠LinkedIn⁠📲 Connect with Zoe:https://www.instagram.com/_zoekahn_/LinkedIn: https://www.linkedin.com/in/zoe-kahn-5b61aa129/Agency: https://www.inevitableagency.co✨ If thi...

2025-10-0935 min

Commerce Roundtable Personalization in Customer ServiceIn this panel discussion at Commerce Roundtable San Diego 2024, we brought together industry leaders Lacy Eyre (Director of Client Success, Aventus), Doug Burda (CEO, Red Apple Fireworks), Zoe Kahn (VP of Retention, Audien Hearing), Chris Carter (CEO, Forged 4x4), and Kelly Stacey (Business Consultant & Strategic Advisor, Kelly Stacey Consulting) to explore the transformative power of responsive, personalized customer service.The panel dives into key topics such as CX metrics, training strategies, incentivization, and effective upsell techniques, sharing real-world examples like scaling for seasonal demand and innovative compensation plans for service teams. With actionable advice and memorable anecdotes, this session...

2025-10-0932 min

Unsung History Zoe Anderson NorrisZoe Anderson Norris, known to her friends in the Ragged Edge Klub as the Queen of Bohemia, was born in Kentucky in 1860, moved to Wichita, Kansas, with her first husband, and then to New York City, where she forged a career for herself as a journalist and novelist, eventually launching her own magazine, The East Side. In The East Side and in her journalism, she often focused on the lives of immigrants and the poor. Joining me in this episode is Eve M. Kahn, author of Queen of Bohemia Predicts Own Death: Gilded-Age Journalist Zoe Anderson Norris.

2025-10-0641 min

Let’s Laugh About It Future-Proofing CX: How QA, AI, and Customer Care Drive Business Success with Kristina Moriarty | Let's Laugh About ItToday we’re joined by Kris Moriarty, Senior Director of CX, Sales Enablement, and Special Projects at Epic Gardening and Botanical Interests — and author of The CX Blueprint. Kris has spent her career helping organizations unlock their teams’ potential, create supportive environments, and design customer journeys that fuel loyalty and growth. In this conversation, we’ll dive into how AI is transforming CX, what it means for ecommerce brands, and how leaders can prepare for the next big wave — just in time for Black Friday and Cyber Monday 2025.CX Blueprint and Companion Workbook for FREE here: https://cxblueprint.gumroad.com/l/qvaw...

2025-10-0247 min

Biographers International Organization Podcast #224 – Eve M. Kahn This independent scholar and award-winning author’s latest book, Queen of Bohemia Predicts Own Death: Gilded-Age Journalist Zoe Anderson Norris, was published this month by Fordham University Press. It explores the life of reformer and journalist Zoe Anderson Norris, who used her pen prolifically during the late 1800s and early 1900s to advocate for justice for some of New York City’s poorest immigrants. In addition, the 19th-century impressionist painter Mary Rogers Williams was the subject of Kahn’s book, Forever Seeing New Beauties. Eve M. Kahn was interviewed by fellow biographer and BIO member Sonja Williams. (Author photo by K...

2025-09-0527 min

Let’s Laugh About It Risk & Reward: The CX Career Starter’s Podcast with Rachel Greenawald | Let's Laugh About ItThank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it here: https://partner.gorgias.com/letslaugh and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this video, you get it)📲 Connect with Rachel:LinkedIn📲 Connect with Zoe:https://www.instagram.com/_zoekahn_/LinkedIn: https://www.linkedin.com/in/zoe-kahn-5b61aa129/Agency: https://www.inevitableagency.co✨ If...

2025-08-2835 min

Let’s Laugh About It The AI & CX Connection: Smart Tech, Real Talk, and a Few Giggles with Alice Shabazian | Let's Laugh About ItThank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it here: https://partner.gorgias.com/letslaugh and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this video, you get it)📲 Connect with Alice:Linkedin📲 Connect with Zoe:https://www.instagram.com/_zoekahn_/LinkedIn: https://www.linkedin.com/in/zoe-kahn-5b61aa129/Agency: https://www.inevitableagency.co✨ If...

2025-08-2140 min

Let’s Laugh About It From Garage to 9-Figure Brand: How MacCoy Merkley Scaled PLG with Community & Retention | Let's Laugh About ItThank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it here: https://partner.gorgias.com/letslaugh and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this video, you get it)📲 Connect with MacCoy:https://www.linkedin.com/in/maccoy-merkley-95146815b/https://x.com/maccoymerkley?s=11📲 Connect with Zoe:https://www.instagram.com/_zoekahn_/LinkedIn: https://www.linkedin.com/in/zoe...

2025-08-1443 min

Let’s Laugh About It CX Q&A Gone Wild: Retention Tips, Customer Fails & Laughs | Let’s Laugh About ItThank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it here: https://partner.gorgias.com/letslaugh and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this video, you get it)📲 Connect with Zoe:Instagram: https://www.instagram.com/_zoekahn_/LinkedIn: https://www.linkedin.com/in/zoe-kahn-5b61aa129/Agency: https://www.inevitableagency.co✨ If this episode resonates, share it with someone who needs a remin...

2025-06-2633 min

Let’s Laugh About It Growth from Your Passion: The Secret to Growing an Audience with Rohit Saini of CarawayFind Rohit on LinkedIn⁠Thank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it here: https://partner.gorgias.com/letslaugh and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this video, you get it)📲 Connect with Zoe:Instagram: https://www.instagram.com/_zoekahn_/LinkedIn: https://www.linkedin.com/in/zoe-kahn-5b61aa129/Agency: https://www.inevitableagency.co✨ If this episode...

2025-06-1941 min

Let’s Laugh About It Find Joy in Your Work with Thomas Keller of Oats Overnight | Let's Laugh About ItFind Thomas on LinkedInThank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it here: https://partner.gorgias.com/letslaugh and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this video, you get it)📲 Connect with Zoe:Instagram: https://www.instagram.com/_zoekahn_/LinkedIn: https://www.linkedin.com/in/zoe-kahn-5b61aa129/Agency: https://www.inevitableagency.co✨ If this episo...

2025-06-1237 min

The Checkout Are Entrepreneurs More ADHD?Today we talk about ADHD in entrepreneurship and other neurospicyness. We also discuss everything we learned in season one of The Checkout. Zoe and John close out Season 1 with a chaotic, thoughtful, and very human conversation on where eCom is headed, what it takes to build a resonant brand today, and why everyone on the internet is a little bit NeuroSpicy. This Episode: In our final episode of the season, it’s just Zoe and John—and somehow they cover everything: What bran...

2025-05-281h 18

Let’s Laugh About It Season 1 Finale! Recaps and Laughs | Let's Laugh About ItThank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it here: https://partner.gorgias.com/letslaugh and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this video, you get it)📲 Connect with Zoe:Instagram: https://www.instagram.com/_zoekahn_/LinkedIn: https://www.linkedin.com/in/zoe-kahn-5b61aa129/Agency: https://www.inevitableagency.co✨ If this episode resonates, share it with someone who needs a reminder that their path doesn’t have to be perfect to be p...

2025-05-2217 min

Let’s Laugh About It Two Powerful Leading Ladies with Robyn Nissim and Sarah Grosz | Let's Laugh About ItFind Robyn on LinkedInFind Sarah on LinkedInThank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it here: https://partner.gorgias.com/letslaugh and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this video, you get it)📲 Connect with Zoe:Instagram: https://www.instagram.com/_zoekahn_/LinkedIn: https://www.linkedin.com/in/zoe-kahn-5b61aa129/Agency: https://www.inevitableagency.co✨ If this episode resonates, share it with...

2025-05-1551 min

Let’s Laugh About It On the Line: Press 1 for Service with Roma Yumul of Ruggable & Kristina Keene of FlipThank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it ⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠ and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this podcast, you get it)

2025-05-0959 min

The Checkout How Tariffs Affect Small Businesses w/Steven Borrelli From Cuts ClothingA 145% tariff isn’t just a price hike—it’s a slow-motion business killer. In this episode, the crew sits down with Cuts founder Steven Borrelli to talk about his viral open letter to Trump, the fallout from the latest tariffs, and how eCom brands can survive a 145% hit to their margins. We cover survival tactics, pricing strategies, manufacturer loopholes, and why most people on Twitter are getting it wrong. In This Episode: Why Steven’s tweet made it to Trump’s inner circle The difference between a tariff and an embargo (and why this is the latter) How brands are...

2025-05-071h 19

The Checkout This Hidden E-commerce Giant Makes BILLIONS In Plain SightThis Hidden E-commerce Giant Makes BILLIONS In Plain Sight How a six-person team with a terrible website quietly built one of the biggest eCom businesses on the internet—and what the rest of us can learn from it. In This Episode: There’s a whole sector of eCommerce you’ve probably never thought about—brands that sell needs, not wants. This week, John, Bart, and guest host Nate Lagos break down the wild success of RockAuto.com and how it exposes a blind spot in the DTC playbook. They also debate the current state of AI ads, what actually moves th...

2025-05-021h 22

Let’s Laugh About It Breaking the Glass Ceiling with Victoria Hana of G FUEL | Let's Laugh About ItJoin Zoe and Victoria as they dive into career pivots, swap hilarious customer service stories, and cover so much more in this can't-miss episode. Whether you're thinking of switching paths or just need a good laugh, this one’s for you!Check out G FUEL's CX JourneyUse code at LLAI20 for 20% off G FUEL for yourself!!Thank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it ⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠ and tell the Zoe sent you (or Jackie if you wan...

2025-05-0133 min

Let’s Laugh About It Ultimate Crossover: CX and Social with Katelyn Masek | Let's Laugh About ItFrom strategy to community-building, Zoe and Katelyn unpack the real work behind social media, the power of CX insights, and have fun with a quiz on customer reactions.Thank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it ⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠ and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this podcast, you get it)

2025-04-2443 min

The Checkout I Got Fired. Whose Fault Was It?John recently got fired from his job. We reflect on whose fault it was, plus tell stories about losing jobs. Today we're chatting layoffs, copywriting breakthroughs, and why the top 10% of spenders might be your only real customers.We kick things off with a brutally honest conversation about getting fired—how it feels, what it means, and why it might actually be your fault. Then Bart drops a VC-backed horror story, and Nate Lagos (VP Marketing @ Original Grain) helps us reframe the whole conversation. From there, we dive into co...

2025-04-231h 21

The Checkout Post Malone, LinkedIn Catfishing, Amazon Buying TikTok, and Our Action FiguresToday on the checkout we're talking about Post Malone reaching out to work with one of co-hosts brands and the secret "guy behind the guy" who has build Post Malone's empire into an Empire. We also talk about:How to do -celebrity and influencer collabsHow to build product and personal brand identity. The offers by Amazon and OF to buy TikTokGetting professionally catfishedAI ad hype die down---Chat GPT Prompt for Your...

2025-04-171h 10

Let’s Laugh About It Recognizing Your Potential with Ron Shah | Let's Laugh About ItIn this special Chew On This x Let's Laugh About It episode, Zoe and Ron share funny stories, CX insights, and how Zoe’s consulting agency first began.Thank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it ⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠ and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this podcast, you get it)

2025-04-1744 min

Let’s Laugh About It Virality Strategies with Jack Appleby | Let's Laugh About ItZoe Kahn and Jack Appleby from Future Social dive into the early days of social media, viral strategies, top SM manager tips, and stories from working with major brands.Thank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it ⁠⁠⁠⁠here⁠⁠⁠⁠ and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this podcast, you get it)

2025-04-1043 min

The Checkout I'm Skeptical of the Kim Kardashian x Nike Collab | The Checkout Ep. 06Kim Kardashian is teaming up with Nike with her brand, Skims. We give our takes on this, plus Poppy’s influencer vending machine backlash. From marketing moves to funding philosophies, we’re breaking down what works, what’s overhyped, and what smaller brands can learn from the biggest names in the game.- Kim Kardashian partners with Nike — genius move or gimmick?- Why Nike needed this… and why Skims might not have- What made Poppy’s influencer stunt controversial?- Was Olipop’s response petty or perfect?

2025-04-091h 21

Let’s Laugh About It Turning Challenges into Opportunities with Max Wallace | Let's Laugh About ItThank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it ⁠⁠⁠here⁠⁠⁠ and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this podcast, you get it)

2025-04-0339 min

The Checkout Adult Sandboxes & How To Sell More Stuff | The Checkout Ep. 5If you're not selling something to people while they’re out living life… what are you even doing?In this episode of The Checkout, John, Zoe, and Bart dive into how brands can break out of the DTC echo chamber and actually stand out—through physical experiences, creative retail, and lo-fi entertainment. From coffee shops with sandboxes to vending machines in front yards, we explore all the ways brands can drive sales outside of Meta ads.We talk: Coffee shops with RC cars (yes, really) Building marketing channels you own Retail distribution hacks, from state...

2025-04-021h 11

Let’s Laugh About It Humanizing the Customer Experience with Cate Marques | Let's Laugh About ItThank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it ⁠⁠here⁠⁠ and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this podcast, you get it)

2025-03-3153 min

The Checkout If You're Not First You Have to Be Weird | The Checkout Episode 04If you're not #1 in your category… your only hope might be to get really, really weird.In this episode of The Checkout, John, Zoe, and Bart (with Shack out this week) dive deep into what it takes to stand out in a saturated market. From Charleston Chew to Dr. Pepper, sliding mitts to Dad Gang hats, we break down the strategies behind products that win by being different—not bigger.We talk:- Why weird wins when you're not the category leader- Ho...

2025-03-271h 23

Let’s Laugh About It My Story: Beating the Odds | Let's Laugh About ItThank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it ⁠here⁠ and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this podcast, you get it)

2025-03-2050 min

The Checkout You Can make Money Or Get Rich, But Not Both | The Checkout Ep. 03Today we're talking about how some businesses can make you a lot of money while others can make you rich, but almost none of them will get you both. ⚡ Subscribe for more eCommerce insights, brand breakdowns, and unfiltered takes!📢 Follow us on social media:Nick ShackelfordTwitter/X: https://x.com/iamshackelfordLinkedIn: https://www.linkedin.com/in/nickshackelford/Instagram: https://www.instagram.com/iamnickshackelford/Zoe KahnInstagram: https://www.instagram.com...

2025-03-191h 10

Let’s Laugh About It Legal Nightmares: Escape Bad Work Contracts | Let's Laugh About It is BackThank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it here and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this podcast, you get it)

2025-03-131h 00

The Checkout How To Get Celebrities To Use Your Product | The Checkout Ep. 02In this episode of The Checkout, we dive into a wild challenge—getting LeBron James to wear a DadGang hat! 🧢💥 Host [Your Name] is joined by DadGang co-founder Bart to brainstorm how to pull off this viral stunt. From designing the perfect hat to leveraging social media for maximum hype, we break down what makes challenge content work and why it could be a game-changer for brands.We also discuss:How challenge-based content can drive organic and paid marketing successThe balance between hype and inventory planning in eComm...

2025-03-121h 11

The Checkout Why Are All These Famous Men Starting Alcohol Brands? | The Checkout Ep. 01Why do so many famous men have alcohol brands?Welcome back to The Checkout Podcast, where we break down the latest in eCommerce, brand building, and digital culture—with a little chaos along the way. In this episode, we get into:💥 Why every famous guy has an alcohol brand (The Rock, Ryan Reynolds, Kevin Hart—what’s the deal?)💥 The rise of cannabis beverages and new mind-altering brands💥 AI in eCommerce—will it replace human jobs or just make brands more efficient?💥 The fraud problem nobody...

2025-03-051h 24

Travis Makes Money Make Money by Prioritizing Customer Experience | Zoe KahnZoe Kahn accidentally built a seven-figure agency while working a part-time job. She shares her journey, emphasizing how focusing on customer experience and solving problems led to her success. Zoe highlights the importance of helping others and providing value. She also discusses the surprising ways opportunities can arise when you prioritize service.On this episode we talk about:– Zoe's early financial struggles and how she overcame them, including donating plasma to pay bills.– Her time at GNC and how it led to a customer experience role at Ghost...

2025-03-0227 min

2025-03-0233 min

Dark Mode with John Coyle Ad Pitches: Women’s Clothing, Wooden Stick Horses, and Throat and Tongue Singers with Zoe Kahn and Chris MejiaJohn Coyle is joined by comedian Chris Mejia and the multi-talented Zoe Kahn to talk about some absurd hobbies, the most unpredictable ad pitches, and how to get people hyped for some... questionable events.From fast fashion ads to a throat-singing concert that’ll leave you tongue-tied, this episode has no boundaries.Don’t miss out on this new episode of Dark Mode with John Coyle — What That Tongue Do?————————————————————————————————Connect with Zoe Kahn:Instagram: https://www.instagram.com/_zoekahn_/Facebook: https...

The D2Z Podcast How Customer Experience Drives Retention with Zoe KahnIn this episode of D2Z, Brandon Amoroso chats with Zoe Kahn, VP of Retention at Audien Hearing and Founder of Inevitable Agency. Zoe shares her unique journey from retail to e-commerce and unveils how her experiences have shaped her approach to customer retention and service. Discover the critical role of customer education, the intricacies of managing a customer experience team, and the innovative strategies employed to enhance client satisfaction and loyalty in the competitive e-commerce landscape.Here's what you'll learn:🛠 The transition from hands-on roles to leading a customer experience agency and...

Retention Chronicles Best practices for customer experience in ecommerce with Inevitable Agency Founder Zoe KahnMariah Parsons, Head of Marketing at Malomo and host ofRetention Chronicles, and Zoe Kahn, VP of Retention at Audien Hearing, Founder ofInevitable Agency, and host ofLet’s Laugh About It Podcast, discuss the importance of prioritizing customer satisfaction and loyalty in the E-commerce industry. Zoe shared her experience in the over-the-counter hearing aid industry, highlighting the challenges and rewards of helping people change their lives through hearing aids. Mariah emphasized the significance of customer experience in any position or business, while Zoe discussed the importance of hiring the right people for customer experience roles and setting up teams for su...

Let’s Laugh About It Chat GPT 4 Takeover | Zoe Kahn Ft. Hyrum Taylor | Let's Laugh About It | Episode 28Zoe and Hyrum are back it again!!! Do you miss Jackie yet? ;) We're talking all things... - Chat GPT 4 - Energy levels - How to be positive. Shoutout Meg Loda - CX is fricken' hard - Brands accommodating their customers. See video here - Cross-functional communication againnnnn Brand of the Week: Kanpai Foodz Find Hyrum here: ⁠⁠Instagram⁠⁠ ⁠⁠TikTok⁠⁠ ⁠⁠LinkedIn⁠⁠ Sign-Up for Zoe Kahn and...

2024-05-1449 min

Let’s Laugh About It LinkedIn is a Dating App? | Zoe Kahn Ft. Hyrum Taylor | Let's Laugh About It | Episode 27Zoe is back from her break!!!! (it wasn't a purposeful break). Turns out you should always triple check your audio because ya never know! We're so excited to be joined by Hyrum again! We talk all things... - DTCx Talks and Cross-Functional Communication. - LinkedIn is becoming a dating app? - Stand up for yourself in the workplace!!! Don't let people make you feel uncomfortable. - Positivity and how you really should be using social media. - Super human email? - Brands and using...

2024-05-0753 min

Let’s Laugh About It How to Build a Marketing Team | Zoe Kahn Ft. Hyrum Taylor | Let's Laugh About It | Episode 26We're excited for this one!!! This week we are joined by Hyrum Taylor of Scott's Miracle Gro! Hyrum is a marketing extraordinaire and we pick his brain about in person/remote marketing in a post covid world. We laugh a lot in this one - we hope you enjoy! This week we chat all about... - Highs and lows of the week. - The weather, lol. - Managing a team while doing remote work and it's challenges. - Cybertruck chat. - OJ Simpson.

2024-04-161h 21

Let’s Laugh About It What is a BPO???? + We're BAAACCKKK | Zoe Kahn | Let's Laugh About It | Episode 25We're baaaaaaacccckkkkkkkk and in person!! We're coming at you with an episode drop a day late but for a very very good reason. Jackie is in Phoenix visiting Zoe at her new house and we catch up on all the thangs! This week we chat all about... - We're at Zoe's new house!!! - Moving out in 24 hours. - All of the hidden and unexpected fees that come with a new house. - When everything that can go wrong... does wrong. - All things...

2024-04-051h 03

2024-03-2802 min

Échos 1998 - Axel Kahn et les approches éthiques du clonageAxel Kahn est un médecin généticien et essayiste connu pour ses prises de positions sur des questions éthiques et philosophiques. À la fin des années 1990, il s'intéresse particulièrement au principe de clonage, comme l'indique justement la publication de son livre "Copies conformes : le clonage en question". Cette archive date de février 1998. Deux ans après la naissance de la brebis Dolly, premier clone de mammifère de l'Histoire, vient de naître le clone d'un veau, Mr Jefferson. À cette occasion, Axel Kahn décrit ce que le clonage pourrait apporter à l'homme. Aujourd'hui, alors que les expérie...

2024-03-2505 min

2024-03-2119 min

Let’s Laugh About It Reality: Life is SO Stressful Right Now... | Zoe Kahn | Let's Laugh About It | Episode 22We’re back and this was a reaaaaaaaaal one. Zoe is having a hard time - while having a good time? Zoe get super honest in this episode talking about how sometimes even if things are going well, it’s okay to be incredibly stressed about all of the moving parts (literally - because she's moving). This was one of our favorite episodes so make sure you listen! This week we chat all about... - Congrats to Mili from Gorgias on her promotion!!! We love Mili here at LLAI so everyone go cong...

2024-03-141h 03

Let’s Laugh About It Cross-Functional Experience & Pi**ing Off Twitter | Zoe Kahn | Let's Laugh About It | Episode 21Zoe and Jackie are back at it agaaaaaain and we're talking all things cross functional experience! This week we chat all about... - What happened to talkin' about Taylor?? - Zoe is Avril Lavigne's biggest fan. - Zoe and Jackie are movin' out. - Funny Twitter DMs. - Social media management and marketing. - Cross functional experience and communication. - ZMAs and how Zoe we the bed? - Brands of the Week: Ruggable & Lemme.

2024-03-071h 00

Let’s Laugh About It How We Got Cancelled | Zoe Kahn | Let's Laugh About It | Episode 20Zoe and Jackie are talking about how they got cancelled! Just kidding... kinda. No, but really, we're back in SD and we're so excited to chat with y'all. This week we chat all about... - Jackie's unfortunate car issues. - Zoe's life update - she put an offer on a house! - A convo about being in the office (do we miss it)? - Harvest shoutout!! - Feeling stuck and different than people your age. - Overcoming obstacles. - Cringey...

2024-02-291h 14

Let’s Laugh About It Management vs. Leadership ft. Live Waymo Demo | Zoe Kahn | Let's Laugh About It | Episode 19Zoe and Jackie are back in the same place, but this time not in San Diego - we're in Scottsdale, AZ! The gals had themselves a girls weekend and Zoe did some house shopping. They're here to chat all things health and wellness, Waymo & management and delegation. We hope you enjoy!! Today's theme... - Management and delegation! - The differences between a manager and a leader. - How to grow team morale. - How to make your team feel supported. - Friendly critiques.

2024-02-221h 20

Let’s Laugh About It Do Consumers Care About Celebrities Anymore? | Zoe Kahn | Let's Laugh About It | Episode 18Zoe and Jackie are podcasting remotely!!! But don't ya worry they sound just as great as ever ;). The pair are talking all things promoting brand awareness, the changing marketing landscape of soda & proactive customer service. This week we chat all about... - 100 ThievesxPokemon - Zoe's hilarious Seth Rogen story - Throwback chats to gamer hype - Improving foundation of your customer support team. Shoutout Gorgias - Super Bowl chat - Taylor and Travis, Usher & putting respect on BP's name ...

2024-02-151h 06

Let’s Laugh About It Commercials, V-Day Marketing & More | Zoe Kahn | Let's Laugh About It | Episode 17The dynamic duo is back for another week of laughs and business. We miss Molly though

2024-02-081h 12

Let’s Laugh About It Education vs. Experience | Zoe Kahn ft. Molly Miller of Inevitable Agency | Let's Laugh About It | Episode 16We're so excited to be back this week and joined by Molly Miller!! Molly is not only Inevitable Agency's 2nd employee, but also Jackie's baby sister. We're obsessed with Molly and she's literally a 40-year old business woman in a 19-year old's body. We hope you love Molly as much as we do and we can't wait for you guys to listen :). This week we chat all about... - How Molly started at Inevitable. - Retail Fest (shoutout Tydo & Chew on this). - Rewards programs (Kith - Shoutout Yotpo and Loyalty Line). - Song breaks. - Zoe's Valentine's Day...

2024-02-011h 24

Let’s Laugh About It Risky Marketing Campaigns | Zoe Kahn | Let's Laugh About It | Episode 15Your fave gals are baaaaaaaack, did ya miss us? This pod was so much fun to film because it was our most "in real time" podcast yet! We filmed this about 18 hours before you're hearing it so all the updates are in! This week we chat all about... - Car problems :(. - Retail Fest - Inevitable girlies are in town! Woo woo! - Audien. - Ice baths (S/O Aaron Spivak from Hush) - Kyte Baby drama. - Risky marketing...

2024-01-2541 min $Don\'t VLOOKUP$

Don't VLOOKUP Zoe Kahn, CX & Retention @ChompsHow SMS became a core channel for @Chomps and tips from Zoe Kahn on overcoming data literacy hurdles.

2024-01-2227 min

Let’s Laugh About It Organic Ads, Uber Stories & EXTRA Laughs | Zoe Kahn | Let's Laugh About It | Episode 14The duo is back after a few weeks of batch recording episodes!! The gals had a lot to catch up on so this is a long one. This episode is one of our favorites yet! This week we chat all about... - Out of the Blue Festival ended up not being Fyre Fest 2.0 and we're relieved. - The gals gift exchange. - Zoe's sobriety is going strong and we giggle about some Uber stories. - SMS and E-Mail - Sendlane shoutout! - TikTok Shop...

2024-01-181h 22

Let’s Laugh About It In: Self-Care Out: Hustle Culture | Zoe Kahn | Let’s Laugh About It | Episode 13Zoe is baaaaaack for a solo episode - and we've got a good reason why! Listen to this episode if you want to find out where Zoe accepted a full-time VP of Retention role! We talk all things... - New year, new habits. - Self-care vs. hustle culture. - Zoe's new job! ⁠⁠⁠⁠⁠Zoe's MentorPass⁠⁠⁠⁠⁠⁠⁠ Explore Inevitable Agency & get a free CX Audit Pre-Screening with ⁠⁠⁠⁠Inevitable Agency⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠CX Discord⁠⁠⁠⁠⁠⁠⁠⁠ Sign up for LLAI's ⁠⁠⁠⁠⁠⁠⁠Patreon!⁠⁠⁠⁠⁠⁠⁠! Have a bus...

2024-01-1129 min

Let’s Laugh About It New Habits for 2024: Professionally and Personally | Zoe Kahn | Let's Laugh About It | Episode 12Special thanks to our newest sponsor! ⁠⁠⁠⁠Motion⁠⁠⁠⁠ is a creative reporting platform that helps you visualize ad performance across Facebook, Tiktok and YouTube to quickly see what's working and what's not. Brands like Vuori, TrueClassic, Hexclad and hundreds of others use Motion to ship more winning ads. Zoe and Jackie are back this week and it's one of our best one's yet. We talk all things lessons of 2023, customer experience success, and new years resolutions. This week we chat all about... - Success at Chomps using Gorgias' automations. ...

2024-01-041h 03

Let’s Laugh About It Hot Takes and Brand Swag | Zoe Kahn | Let's Laugh About It | Episode 11Special thanks to our newest sponsor! ⁠⁠⁠Motion⁠⁠⁠ is a creative reporting platform that helps you visualize ad performance across Facebook, Tiktok and YouTube to quickly see what's working and what's not. Brands like Vuori, TrueClassic, Hexclad and hundreds of others use Motion to ship more winning ads. We're back with a little bit of a shorter episode for your in between holidays listening pleasure! This week we chat all about... - Fortnite/Lego Collab. - The concept of time and Zoe not understanding it at all. IYKYK.

2023-12-2829 min

Let’s Laugh About It I Quit my Job | Zoe Kahn | Let's Laugh About It | Episode 10Special thanks to our newest sponsor! ⁠⁠Motion⁠⁠ is a creative reporting platform that helps you visualize ad performance across Facebook, Tiktok and YouTube to quickly see what's working and what's not. Brands like Vuori, TrueClassic, Hexclad and hundreds of others use Motion to ship more winning ads. Zoe left Chomps!! She's giving us the low down of why she decided to quit and what her next steps are. This is our last show before Christmas - Merry Christmas to all those who celebrate!!! This week we chat all about... - The origin and launch story of LLAI. - The world is...

2023-12-2241 min

Let’s Laugh About It Fyre Fest 2.0, Pokemon Collabs & Forbes 30 Under 30 | Zoe Kahn | Let's Laugh About It | Episode 9Special thanks to our newest sponsor! ⁠Motion⁠ is a creative reporting platform that helps you visualize ad performance across Facebook, Tiktok and YouTube to quickly see what's working and what's not. Brands like Vuori, TrueClassic, Hexclad and hundreds of others use Motion to ship more winning ads. It's week 9 of this podcast and we're in disbelief!!!! How???? Time flies when you're havin' fun I guess ;). This week we're back and we have alllloooot to talk about. This episode was particular fun to edit (says Jackie the VA) so we think it'll be particularly fun to li...

2023-12-1458 min

Let’s Laugh About It Fake Black Friday Deals, Mystery Cup Fires & Laughs | Zoe Kahn | Let's Laugh About It | Episode 8Special thanks to our newest sponsor! Motion is a creative reporting platform that helps you visualize ad performance across Facebook, Tiktok and YouTube to quickly see what's working and what's not. Brands like Vuori, TrueClassic, Hexclad and hundreds of others use Motion to ship more winning ads. Zoe and Jackie are back and innnnn studio! We know you missed us ;). We're pumped about our new segment "ad of the week" and think it'll be a lot of fun - send us all of your fave ads! This week we c...

2023-12-0755 min

Let’s Laugh About It CX Passport & Let's Laugh Crossover | Zoe Kahn ft. Rick Denton | Let's Laugh About It | Episode 7We're so excited for this week's episode!! We're coming at you with a podcast crossover with Rick Denton!! Rick is the host of CX passport - a weekly talk with guests about CX and travel. Zoe had such a fun conversation with Rick talking all things CX and we can't wait for you guys to learn more about Rick and everything he does. This week we chat all about... - CX & Retention at ⁠Chomps⁠. - Zoe's front desk job at Planet Fitness. - Breaking CX rules & how this crea...

2023-11-3041 min

CX Passport The one with the profitable rule breaker - Zoe Kahn Manager CX & Retention at Chomps E143What's on your mind? Let CX Passport know...🎤🎞️Breaking rules…creating customer loyalty “The one with the profitable rule breaker” Zoe Kahn Manager of CX & Retention at Chomps in CX Passport Episode 143🎧 What’s in the episode?...CHAPTERS0:00 Introduction2:40 CX & retention role at Chomps7:10 Planet Fitness Front desk job influencing CX today10:32 Breaking CX rules. Creating customer empathy13:45 CX & Retention…simliar and different17:30 Fitness competitions inspiring customer empathy today20:38 1st Class Lounge24:30 Zoe’s “Let’s Laugh About It” Podcast...

2023-11-2837 min

Let’s Laugh About It Shopify vs. Taylor Swift vs. Zoe Kahn | Zoe Kahn | Let's Laugh About It | Episode 6Hey hey hey fam - Zoe and Jack are back with another hilarious (in our own opinion at least) episode and we're so excited to be here with y'all! We know it's Thanksgiving but we're hella thankful for all of you so of course we weren't going to leave you episode-less!!! What kinda people do you think we are???? Listen to this while you're basting that turkey on up would ya!? This week we chat all about... - Thanksgiving plans. - YouTube subs & podcast reviews & Jackie's secret insta messages.

2023-11-2347 min

Let’s Laugh About It Black Friday and Internet Beef | Zoe Kahn | Let's Laugh About It | Episode 5Lucky #5 is here! It's definitely lucky #7, but who says we can't make our own lucky number???? Zoe and Jackie the VA are back in the saddle - together (where we belong)! We had aloooooot to catch up on this episode and trust me we did. This episode we have a lot of gabbing, laughing, and learning! You might also notice some new cover art??? Yeah, you could say we're killin' the game :) This week we chat all about... - Bread Clip Gate - Retox Retreat

2023-11-1656 min

Let’s Laugh About It Turning Returns into Returning Customers | Zoe Kahn | Let's Laugh About It | Episode 4Let's Laugh About It Episode 4 is here!! Today we have a solo dolo Zoe Kahn (no Jackie the VA - I know ya miss me ;)). But we love a solo dolo Zoe right??? Zoe is down in 'zona visiting her mom and gma so she's holding down the fort with an episode all about returnsssssss! Let's change a return into a returning customer shall we???? This week we chat all about... - How great Jackie the VA is ;). - Zappos founder - Tony Hsieh. - Zoe's presentation on...

2023-11-0944 min

Let’s Laugh About It 3rd Party Logistics | Zoe Kahn | Let's Laugh About it | Episode 3It's already the third episode??? Time flies when you're having fun! Thank you so much for all of the support for the launch of Let's Laugh About It Podcast! This has already been so much fun and we're excited to laugh some more (see what we did there?). This week we talk businessy, while laughin - if you couldn't already tell that's the point of this whole project??? Please let us know if there are any topics you're dying to hear us talk about or any guests you're dying to hear from! This episode...

2023-11-0259 min

Let’s Laugh About It AI Lawsuits | Zoe Kahn ft. Caleb Ulffers of Haven Athletic | Let's Laugh About It | Episode 2"She's baaaaaaack" with episode 2 of LLAI and we have our first official surprise guest ;) (I'm sure you're confused because Jackie was the guest last week, but Zoe doesn't really consider me a guest because I'm just always here) ((yes, Jackie is writing this)). We're talking all the things and we're excited that you're back for another episode!! This episode we chat all about... - Weekly Round-Up. - All things AI laws. - Gaming news. - Why everyone is mad at Zoe for hating bones. ...

2023-10-2647 min

Let’s Laugh About It Meet Your Host | Zoe Kahn ft. Jackie the VA | Let's Laugh About It | Episode 1A new podcast is here!! Zoe Kahn is back with another podcast and she's ready to laugh about it. We're excited to cultivate a vulnerable and safe community where any and all can come chat about the things they messed up on and laugh about it (literally). This episode we chat all about... - Meet your host - Meet Jackie the VA (again) - Australia and bones (iykyk) - A run-down of what's to come! Have a business (or work for...

2023-10-1927 min

The Imposter Syndrome Network Podcast Vint CerfIn this episode, we have the honor of talking to one of the pioneers of the internet: Vint Cerf. He is not only the co-inventor of the TCP/IP protocols and the internet architecture, but also a visionary leader and a passionate advocate for digital inclusion and accessibility.He will tell us how he got interested in technology and software engineering, how he met and collaborated with Bob Kahn on creating the internet, and how he became an evangelist for bringing more people online. He will also share some of his challenges and achievements from his six-decade-long...

2023-09-1234 min

Fail With Fire Fail With Fire | Episode #8 | Zoe Kahn - Battlefield Of The MindIn this episode of Fail with Fire, Phoenix Ha, podcast host and CEO of AdBeacon, sits down with Zoe Kahn, a CX (Customer Experience) extraordinaire, to discuss the importance of failure and the transformative power of mindset. Zoe, the head of CX at Chomps, a popular meat snack brand, and previously with Ghost, known for its energy drinks and supplements, shares her inspiring journey of growth through failure. The episode kicks off with a lively conversation between Phoenix and Zoe about their shared love for video games, their friendship...

2023-09-0449 min

Ecommerce Marketing School A Masterclass In Reviews: How Chomps Incentivizes, Uses And Shares Killer Customer Reviews #605Imagine having a product so good your customers ask YOU how to leave a review. That's what kind of following Chomps, a jerky brand, has. And on today's episode, Zoe Kahn shares how they get and use reviews. From both superfans and customers. Because when you harness them the right way, reviews have the power to drive more sales and engage your existing audience in a really meaningful way.Follow Val on TwitterFollow Zoe on TwitterTry Privy for FREECheck out the Triple Whale Network

2023-08-1023 min