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Showing episodes and shows of
And Jane Mayo
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Leveraging the Laboratory
From Reference to Resource: Elevating the Lab Test Catalog
In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by Karen Kloke, director of scientific and technical publications at Mayo Clinic Laboratories. Together, they explore the evolution of laboratory test catalogs and share practical tips for maximizing their value. Topics discussed include:Why test catalogs are vitally important. How electronic catalogs and electronic health records changed expectations and expanded possibilities for test catalogs. What essential information should be included in a test catalog — and what optional details can enhance usability and value for clients. Easy ways to cre...
2025-07-28
25 min
Leveraging the Laboratory
Building Momentum for Outreach Implementation Success
In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by colleagues Ellen Dijkman Dulkes and Brianne Newton. They discuss common reasons that outreach programs fail to launch and strategies for building momentum to implement a program. Specific topics include:The knowledge and competitive insights needed to move forward.Strategies to enter or expand into a large market without being overwhelmed. Buy-in from leaders on your outreach program implementation plan. Action plans and project management best practices.Listen to the first episode in this series, “Overcoming...
2025-06-30
24 min
Leveraging the Laboratory
Overcoming Common Barriers to Outreach Success
In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by colleagues Ellen Dijkman Dulkes and Brianne Newton. They discuss common challenges outreach programs face that can lead to a program’s failure and how to overcome those barriers. Specific topics include:Bolstering leadership support and navigating competing priorities.Retaining customers and fixing common communication mistakes.Maintaining awareness of things that you cannot control but can impact your program.Establishing strong, dedicated leadership of the outreach program.View the 11 tactics that lead to the highest level of...
2025-05-27
24 min
Round the World With Cracklin Jane
Fallacies - Round the World with Cracklin Jane
1 - I Got More Sense Than That - Pinetop Smith – 19292 - Sax Appeal - B. A. Rolfe and his Palais D'or Orchestra – 19273 - Six Appeal - Benny Goodman and his Sextet - 19434 - Dancing in the Dark from Bandwagon - Jerry Cooper - 19465 - Cherry Picking Blues - Ida Cox with Lovie Austin and her Blues Serenaders – 19246 - Blue Dilemma - John Kirby and his Onyx Club Band – 19387 - Bugler's Dilemma - John Kirby Sextet - 19418 - The Roving Gambler - Doye O'Dell - 19489 - H...
2025-05-12
59 min
Round the World With Cracklin Jane
Fallacies - Round the World with Cracklin Jane
1 - I Got More Sense Than That - Pinetop Smith – 19292 - Sax Appeal - B. A. Rolfe and his Palais D'or Orchestra – 19273 - Six Appeal - Benny Goodman and his Sextet - 19434 - Dancing in the Dark from Bandwagon - Jerry Cooper - 19465 - Cherry Picking Blues - Ida Cox with Lovie Austin and her Blues Serenaders – 19246 - Blue Dilemma - John Kirby and his Onyx Club Band – 19387 - Bugler's Dilemma - John Kirby Sextet - 19418 - The Roving Gambler - Doye O'Dell - 19489 - H...
2025-05-12
59 min
Leveraging the Laboratory
Roles, Goals, and Communication: Launching an Outreach Program
In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by colleagues Ellen Dijkman Dulkes and Brianne Newton to discuss building an outreach team. Specific topics include:Insights for identifying roles and staff for your outreach team. Guidance for establishing goals for an emerging outreach program. Strategies for effective communication among the outreach team.Tips for building strong relationships with your customers.
2025-04-28
23 min
Lab Medicine Rounds
Leading up to Lab Week: Recognizing the Role of Laboratory Professionals
As we approach Lab Week, this episode of “Lab Medicine Rounds” includes a compilation of interviews from previous episodes highlighting the pivotal role laboratory professionals play in healthcare. Featured interviews include Dr. Eric Hsi, Dr. Curt Hanson, and Jane Hermansen, all from Mayo Clinic in Rochester, Minnesota.Discussion includes:· The importance of highlighting the laboratory presence in current medical practice.· How laboratory medicine is informing the future successes of the field.· Wishes for the future of laboratory medicine and pathology.Timestamps:00:30: Interview w/Dr. Hsi· W...
2025-04-04
10 min
Leveraging the Laboratory
How to Master Service Recovery
In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by colleagues Ellen Dijkman Dulkes and Brianne Newton. They build on their previous discussion about customer service by focusing on service recovery. They discuss strategies for responding to mishaps in the laboratory in a way that supports your broader customer service goals. Specific topics include: Common breakdowns in the laboratory outreach environment that may require service recovery. Four parts of an effective response: listening, acknowledging, apologizing, and actions to rectify the situation. The power o...
2025-03-31
27 min
Leveraging the Laboratory
Elevating Your Customer Service
In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by colleagues Ellen Dijkman Dulkes and Brianne Newton. They discuss strategies for delivering excellent customer service. Specific topics include: Identifying points of contact with patients and clients that are opportunities to deliver a good experience. Creating a culture of customer service.Empowering employees to best serve patients and clients.Measuring your customer service.
2025-02-24
24 min
Leveraging the Laboratory
Getting the Most Value From Customer Surveys
In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by colleagues Ellen Dijkman Dulkes and Brianne Newton. They discuss and share tips related to gathering customer input, including: The various audiences that can provide valuable feedback.Specific examples of the type of feedback to gather from each audience.Insights on designing and sending surveys to maximize participation.Visit mayocliniclabs.com to find the survey instruction guide and article about surveying discussed in this episode.
2025-01-27
24 min
No-Guilt Disney Podcast
2025 Marathon Weekend Recap: Duffy-free But Drama-ful!
You know you love a good runDisney episode, and we have one for you today. Jane and Patty talk about the races, the timing chip drama, and the fact that we have gone 3/3 races without Duffy on the course. (recorded before the Marathon so who knows if that dude will pop up!) Happy 2025, Disney fans- can't wait to see you at the races this year! https://noguiltmagic.com https://noguiltdisney.com/2025-walt-disney-world-marathon-course-map/ https://noguiltdisney.com/updated-2025-walt-disney-world-marathon-course-maps-corrals-event-guide/ Find the No-Guilt Disney Team –> No-Guilt Disney on YouTube –> No-Guilt Disney on Facebook
2025-01-12
1h 06
Leveraging the Laboratory
Pathologists’ Important Roles in Community Medicine
In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with Vipul Trivedi, M.D., chair of Pathology at Mayo Clinic Health System and chair of the Division of Community Laboratory Medicine and Pathology at Mayo Clinic. Dr. Trivedi helps oversee 38 hospital and clinic laboratories in various Midwest communities. He shared his advice for other leaders and insights on the role of pathology in community medicine, including: Providing guidance to physicians to help them leverage testing to best answer questions and reduce patient care cost...
2024-12-30
18 min
Leveraging the Laboratory
Preparing for Changes in Laboratory Regulations
The U.S. Food and Drug Administration (FDA) regulation of laboratory-developed tests (LDT) and implementation of the Protecting Access to Medicare Act (PAMA) are both topics of high interest in the laboratory industry. In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with Shannon Bennett, director of Quality and Regulatory Affairs for the Department of Laboratory Medicine and Pathology at Mayo Clinic, about these two topics, giving listeners: Background to help them make informed decisions. Actionable steps to take today to prepare for implement...
2024-11-25
20 min
No-Guilt Disney Podcast
Wine and Dine 2024 Race Recap & Travis Kelce Tattoos
No, but you should see your faces.... We're recapping the kickoff to the runDisney race season, the Wine and Dine Half Marathon Weekend. Jane and Patty ran the 5 and 10K, Theresa ran the 5K and her first Half. Big takeaways: MORE MUPPET RACES ARE NEEDED. runDisney, Josh D'Amaro, are you listening? You should! Find the No-Guilt Disney Team –> No-Guilt Disney on YouTube –> No-Guilt Disney on Facebook Contact us by email at noguiltdisneypod@gmail.com or find us on socials: Patty noguiltdisney.com noguiltfang...
2024-11-10
1h 03
Leveraging the Laboratory
Working With Clients to Create a Smooth Testing Journey
Every laboratory strives to deliver excellent service and high-quality results. Still, unexpected challenges can arise on the journey from ordering to billing that can impact patient experience, efficiency, and turnaround times. In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton for the second part of their discussion on minimizing visible impact to the customer when there are bumps in the road. Their discussion includes practical, actionable tips to: Make it easier...
2024-10-28
26 min
Leveraging the Laboratory
How to Minimize Operational Disruptions in an Outreach Program
Outreach operational plans are designed to provide excellent customer service, support staff efficiency, and maintain high quality. As with any business, laboratories may face unexpected circumstances that temporarily impact operations. In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton about how to establish processes that allow outreach programs to efficiently recover from road bumps and minimize visible impact to the customer. Their discussion topics include:Navigating inclement weather and adverse ev...
2024-09-30
22 min
No-Guilt Disney Podcast
Join Our Pumpkin Hat Cult! Halloween 365 (2024 Version)
It's THAT time of year--- way too early for Halloween for normal people but way too late for those of us who love Disney Hallowen 365. Jane and Patty are recapping Mickey's Not-So-Scary Halloween Party at Walt Disney World and talk a little bit about the Disneyland Halloween Half Marathon coming up next week. Posts that might be helpful for Halloween Planning: https://noguiltdisney.com/mickeys-not-so-scary-halloween-party-tips-3-things-not-to-do/ https://noguiltdisney.com/character-greets-and-magic-shots-at-oogie-boogie-bash-photopass/ https://noguiltdisney.com/list-of-mickeys-not-so-scary-halloween-party-characters/ https://noguiltdisney.com/where-to-find-the-magic-shots-at-mickeys-not-so-scary-halloween-party/ https://noguiltdisney.com/things-not-to-do-at-oogie-boogie-bash-disneyland-halloween-party/ https://noguiltdisney.com/list-of-oogie-boogie-bash-characters/ https://noguiltdisney.com/2024-disneyland-halloween-half-marathon-course-maps-event-guide/ Find the No-Guilt Disne...
2024-08-30
51 min
Leveraging the Laboratory
Expanding Reach Through Home Phlebotomy
In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with Camille Jewell, outpatient laboratory service technician at Mayo Clinic. They discuss how laboratory outreach programs can incorporate outcall or home phlebotomy to help prevent hospital readmissions, support patients with mobility challenges, and provide patient-centered care to the community. Specific topics of discussion include:What to consider when developing a home phlebotomy program, including patient criteria, physician collaboration, community need, scheduling, logistics, and staff training.Real-life examples of home phlebotomy scenarios.Lessons learned through...
2024-08-26
19 min
Leveraging the Laboratory
An Inside Perspective of Outreach
In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by Mark Kjer, supervisor of technologist support at Mayo Clinic Laboratories. They discuss the different perspectives of the outreach program from the laboratory’s operational and technical levels. Their discussion topics include:Challenges related to the outreach program from the lab's perspective.How to support staff so they can successfully manage the variations in the pre-analytic phase.The distinct roles of the laboratory staff in the outreach program.The importance of staff and clien...
2024-07-29
21 min
Leveraging the Laboratory
Engaging the Next Generation of Lab Professionals
At 16 years old, Isak Schmidley is the youngest person to have passed the American Society for Clinical Pathology’s (ASCP) Medical Laboratory Scientist certification exam. In addition to attending high school, Isak is enrolled in college graduate classes and works as a medical laboratory scientist at a hospital in Louisiana. In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, Isak joins the Mayo Clinic Laboratories outreach team — Jane Hermansen, Ellen Dijkman Dulkes, and Brianne Newton — to talk about his unique experience in joining the lab profession at a young age. Their discuss...
2024-06-24
18 min
Leveraging the Laboratory
Managing Outpatient Interactions Beyond the Phlebotomy Setting
In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton. They discuss how to proactively manage the variety of patient requests and interactions that occur in an outreach laboratory beyond the phlebotomy environment. Their discussion topics include:Communicating with the patient about at-home kit collection expectations.Maximizing the effectiveness and efficiency of receiving specimens from at-home collections. Preventing uncomfortable situations for the patient.Patient questions that may arise and how to address them.
2024-05-28
23 min
Leveraging the Laboratory
Advocating for the Laboratory Profession
In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton. Their discussion focuses on advocating for the laboratory, lab careers, and the value of lab testing. Their discussion topics include:How to be an advocate for the laboratory and promote careers in medical lab science.Their career paths and why they chose to become laboratory professionals.The importance of staying informed and engaged on a local and national level.Words of wisdom for individ...
2024-04-29
23 min
Leveraging the Laboratory
Technology Needs and Challenges in the Outreach Lab
In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with Dan Nelson, a Mayo Clinic contract employee and laboratory connectivity expert. They discuss the unique needs and challenges that outreach labs face with information technology (IT) systems. Specific topics of discussion include:How outreach laboratories can leverage IT solutions to streamline workflows, provide efficient and convenient services to customers, and remain competitive.Challenges to connectivity, including robust IT support teams, middleware solutions, compliant customer workflows, electronic medical record integration, and interfacing building resourc...
2024-03-25
22 min
Cutting Edge Health: Preventing Cognitive Decline
Dr David Haase - A Longevity Pillar: Plasma Exchange
Read the full transcript here: https://cuttingedgehealth.com/wp-content/uploads/2024/03/Transcript-35-Cutting-Edge-Health-with-David-Haase.pdf In this episode of the "Cutting Edge Health Preventing Cognitive Decline" podcast, Jane Rogers introduces David Haase, MD, a pioneering doctor in the field of cognitive decline treatment and the “coach” of the #1-ranked Rejuvenation Olympian. Dr. Haase’s approach centers on therapeutic plasma exchange, a process aimed at removing harmful proteins and molecules from the blood, which are associated with deteriorating brain function. Haase received his medical degree from Vanderbilt University School of Medicine and did his residency at the Mayo Clinic...
2024-03-17
47 min
Wellness By Design
The Nocebo Effect and Chronic Pain with Dr. Cosima Locher, Ph.D | Jane Hogan
Download my free guided meditation audio bundle here: https://thewellnessengineer.com/audiobundle Protect yourself from harmful EMFs with the Harmoni Pendant. Save up to 50% on Harmoni Pendant here: https://thewellnessengineer.com/harmoni Did you know the nocebo effect is the phenomenon where a person experiences adverse effects or worsening symptoms after receiving an inactive substance or treatment simply because they expect it to be harmful? It is essentially the opposite of the placebo effect, where a person experiences improvements in their condition due to believing in the effectiveness of a treatment, ev...
2024-03-07
40 min
Leveraging the Laboratory
Using Data-Driven, In-Person Discussions to Support Outreach Clients
In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton. They discuss how an outreach program can work with its customers on process improvements by using periodic visits and data-driven discussions. Specific topics of discussion include:Strategies for having effective customer performance update meetings.What service elements, operational tasks, and specimen processing functions should be reviewed in a customer performance update report.How to use client visits to help establish a collaborative partner relatio...
2024-02-26
19 min
No-Guilt Disney Podcast
2024 Disneyland Half Marathon Weekend Recap And Breakdown
runDisney at Disneyland is baaaaack! And you know that made two Disneyland fangirls very happy. This is a long one but we're talking about all the locations and the courses that you need to know before you runDisney at Disneyland. With the Halloween Half Marathon registration just around the corner, if you are on the fence, this might help you understnad what to expect and/or decide if it's not for you. Let's recap the 2024 Disneyland Half Marathon Weekend! Find the No-Guilt Disney Team –> No-Guilt Disney o...
2024-02-10
2h 06
No-Guilt Disney Podcast
2024 Disney World Marathon Weekend Half of a Half Recap
What happens when it rains during a runDisney race? Does it ever get canceled? Welp... We're going to talk about the 2024 Marathon Weekend Half marathon that did not get canceled but did not happen as it should have. The course was shortened, and Theresa had a less-than-ideal experience. But was it still fun? Of course! It's runDisney! Find the No-Guilt Disney Team –> No-Guilt Disney on YouTube –> No-Guilt Disney on Facebook Contact us by email at noguiltdisneypod@gmail.com or find us on socials: Patty...
2024-02-09
58 min
Leveraging the Laboratory
Conveying the Value of the Hospital Laboratory
In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, talks with Erin Hoffman, division director of hospital sales and services at Mayo Clinic Laboratories. They discuss the value of the hospital laboratory, the challenges and opportunities facing community labs today, and how to have impactful conversations with hospital leadership. Specific topics of discussion include:The greatest strengths and biggest challenges of a hospital or community-based laboratory.How keeping laboratory tests local benefits patients and drives revenue.How to effectively communicate the value of the hos...
2024-01-29
16 min
No-Guilt Disney Podcast
2024 Disney Marathon and Disneyland Half Marathon runDisney Pre-Check
We're checking in before TWO of the biggest runDisney weekends of the year! The Walt Disney World Marathon and the Disneyland Half Marathon are happening in the first half of January 2024. We're talking some basic reminders for the race weekends, some tips and details for expo, and we have a "newbie" running her first half marathon: Theresa! She's talking about why she's running and who she's running for as well as touching on some ways she prepared for her first race. We also have some concerns for the Athletes With Disabilities at t...
2023-12-31
1h 13
Leveraging the Laboratory
Understanding Laboratory Regulations
In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, talks with Shannon Bennett, director of regulatory affairs for the Department of Laboratory Medicine and Pathology at Mayo Clinic. They discuss the complex and changing environment of laboratory industry regulations. Specific topics of discussion include:Rules around remote work for pathologists.The U.S. Food and Drug Administration’s (FDA) proposed rule on laboratory-developed tests and how those changes might impact laboratories.Updates on reimbursement legislation, including the Protecting Access to Medicare Act (PAMA) and the S...
2023-12-18
19 min
Weed + Grub
Holiday Horror Stories!
Mike and Mary Jane share their terrifying holiday tales that include a rat, a goose, and an Xmas fart. They also give joyous shout-outs to gifts you’ll love to give your loved ones (all links below)! Plus, they debate the deliciousness of lobster rolls, and the history of finger traps. LEAVE A ⭐️ REVIEW / SUBSCRIBE / HOW DO YOU FEEL ABOUT DRAWN BUTTER? 💨 Music by Jesse Case Follow Weed + Grub IG Watch Weed + Grub YT Tickets The Feds Can F*Ck Off Comedy Tour Get ScentAir - use code GRUB for an extra 25% off! It's The Mayo T-Shirts...
2023-12-13
1h 04
No-Guilt Disney Podcast
Jane's Stats: Disney Parks Wrapped 2023
We're whipping out spreadsheets and getting nerdy today! Jane decided to track her 2023 Disney Parks stats as a local and tourist this year, inspired by Spotify Wrapped. How many trips to the parks did she make? How many attractions did she ride? What was her most visited attraction? Where did she eat most often? And why isn't there an app for this already?! Join us as we talk about what her 2023 looked like at the Disney Parks plus a quick recap of her Disney like...
2023-12-04
1h 16
No-Guilt Disney Podcast
Non-Dramatic 1st Night Jollywood Nights Review (2023)
By now, you have probably heard about Disney's Hollywood Studio's Jollywood Nights, the newest Disney World Christmas Party hard ticket event. And most of the news after the first party was dire. "Worst Disney experience EVER" "Disaster" "Cancel and refund ALL of it!" were thrown with whole chests all over the internet. We were there on night 1- and it was absolutely not the dumpster fire people made it out to be. It wasn't that dramatic of a failure- most of the issues were absolutely correctable. And guess what: they were ba...
2023-11-20
1h 44
Leveraging the Laboratory
Driving Change and Growth Through the Laboratory Sales Team
In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, talks with vice president of sales and services John Heywood about the important role of sales within an outreach program. Specific topics of discussion include:How sales teams can elevate and grow laboratory outreach programs.Why organizations may be reluctant to hire salespersons, and how to make the case to retain or recruit them.How to partner with the sales team to drive change.The characteristics of a successful outreach salesperson.How to grow a caree...
2023-11-20
21 min
No-Guilt Disney Podcast
Wine and Dine 2023 Recap and Feedback
Welcome to the 2023-2024 runDisney season! First up: Wine and Dine Half Marathon weekend. We've got new runDisney color scheme and logos at the expo, new courses, and new policies. And we're going to talk about it all. Jane and Patty ran the 5K and have some feedback! If this was your first runDisney event and you have questions, be sure to join us in the No-Guilt Disney Facebook group. Find the No-Guilt Disney Team –> No-Guilt Disney on YouTube –> No-Guilt Disney on Facebook Contac...
2023-11-05
1h 06
No-Guilt Disney Podcast
runDisney Halloween Half Marathon Weekend Announcement (Insert Michael Scott Its Happening Gif Here)
It's HAPPENING! And you know we had to jump on the mics to talk all about it. The "It" is our wildest dreams coming true: a runDisney Halloween themed race weekend. We are sat and we are here for it. Links discussed in the episode that might be helpful to you: runDisney Race Calendar And Registration Dates- 2024-2025 Season Disneyland Hotel Room Tour: Why Runners Love This Resort! runDisney At Disneyland: Everything You Need To Know Before 2024 List of Oogie Boogie Bash Characters At Disneyland (2023) Is Disneyland Busy In September? Best...
2023-10-31
39 min
Leveraging the Laboratory
How to Create a Positive Customer Experience
In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, talks with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton about creating a positive customer service experience in the outreach laboratory. Specific topics of discussion include:First steps in establishing a strong long-term relationship with customers.The key players involved in building the customer service experience.The importance of high-functioning information technology systems.Lessons learned from onboarding new outreach labs.
2023-10-30
20 min
Read. Talk. Grow.
26. The power of plants — Above and below the belt
We talked with:Ann Crile Esselstyn has been called "the Julia Child of plant-based-cooking." Ann's singular focus is on creating recipes to prevent and reverse heart disease, and she collaborates with her husband, Dr. Caldwell B. Esselstyn Jr., in counseling patients.Jane Esselstyn, R.N., is a nurse, researcher, middle school sex ed teacher and mother of three. She created the recipes for the #1 New York Times bestseller "Plant-Strong." She coauthored "The Engine 2 Seven-Day Rescue Diet" with her brother, Rip Esselstyn and "The Prevent and Reverse Heart Disease Cookbook" with Ann. Ann and Jane host a popular YouTube...
2023-10-25
38 min
No-Guilt Disney Podcast
runDisney Wine and Dine and Fall 2023 News
As you prepare for the season's first race, we're covering some runDisney Wine and Dine info. There's a new half marathon course, some new details about corrals, and a whole new AWD (Athletes With Disabilities) process. Then we cover some price increases, logistics with park hopping and trams, and some exciting Jollywood Nights party info. This is the Fall 2023 Disney News episode! Some posts mentioned in the episode: Beginner's Guide to runDisney https://noguiltdisney.com/beginners-guide-to-rundisney/ runDisney Spectator Guide: How To Cheer At Disney World Race Weekends https://noguiltdisney.com...
2023-10-22
1h 02
No-Guilt Disney Podcast
runDisney Villains Or Heroes? Meet the runDisney Balloon Ladies
Spoiler and forgive the clickbait headline: the runDisney Balloon Ladies are absolutely NOT villains! But it's spooky season and I have all things Halloween on the brain, so that's what I'm going with today. Meet the runDisney Balloon Ladies, Molly and Heather. This interview was recorded and shared on the No-Guilt Fangirls Podcast in 2020, but the information still holds up. And both ladies are still active Galloway pacers- and altogether great people. If you're looking into your first or 50th runDisney race, this episode is for you! Get to know the Ball...
2023-10-04
28 min
Leveraging the Laboratory
Marketing Strategies and Considerations for the Outreach Laboratory
In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, talks with Andrew Tofilon, director of marketing at Mayo Clinic Laboratories. They discuss integrated marketing strategies for the outreach laboratory. Specific topics of discussion include:Aligning marketing tactics with the target audience.Considerations when choosing digital versus print tactics.Leveraging the brand of the laboratory’s larger organization.The role that health system marketing leadership can play in promoting the laboratory.How to add a lab angle to every clinical story.
2023-09-25
23 min
No-Guilt Disney Podcast
The Great (Main Street) Pumpkin Debate: Which Park Has A Better Disney Halloween?
If you've listened to any of our episodes before, you know we're team #Halloween365 here. Or at least, Jane is- and she's pulled Patty right along with her! (We're still working on Theresa) This episode is a review of the Oogie Boogie Bash, the specially ticketed Halloween party at Disneyland, PLUS a compare and contrast between Disney World and Disneyland Halloween vibes. If you have Halloween Disney dreams, which park should you plan for next year? We think there's a compelling argument for one of them - that doesn't even have any...
2023-09-17
1h 22
No-Guilt Disney Podcast
Destination D23 Recap And Disney Parks News (September 2023)
We're talking all things Disney Parks news and Destination D23 on this weeks podcast episode. Theresa was there and had all the good Dis-Nerdy things to say about the event, plus a ton of parks news you may have missed. Want to know the difference between D23 Expo and Destination D23? We cover it. And also the new branding of D23 Expo--- D23, The Ultimate Fan Experience. But, alas, you know we'll keep calling it D23 Expo. (get off our lawn!) We broke the news down park by park and share what we're m...
2023-09-16
1h 12
No-Guilt Disney Podcast
Calling All Solo Riders! Tips For Solo Travel At Disney
If you're wondering about solo trips to Disney, this is the episode for you. Most of our trips are, in fact, solo trips! Or planned with friends instead of family for a variety of reasons. Here are some of our tips and suggestions for your next solo Disney vacation. Tip number 1: GO! You'll have an amazing time seeing the parks in a whole new way--- your way! List of single-rider options: https://noguiltdisney.com/time-saving... Contact us by email at noguiltdisneypod@gmail.com or find us on socials: Find...
2023-08-26
52 min
Leveraging the Laboratory
Safeguarding Specimen Integrity and Managing the Unexpected
In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, talks with Nikola Baumann, Ph.D., co-director of the Central Clinical Laboratory and Central Processing Laboratory at Mayo Clinic. They discuss specimen challenges that may arise within an outreach laboratory and strategies for quality management. Specific topics of discussion include:Quality management methods for high-volume and automated laboratories.Assessing and maintaining specimen integrity.Handling unexpected situations and tips for effective communication with clients.
2023-08-21
19 min
No-Guilt Disney Podcast
Fangirling Rogers The Musical: Review at Disneyland's Hyperion Theater
We've been waiting to do this one allll daaaayyyyy since the first episode of Hawkeye on Disney Plus. And finally, we had our chance. Jane and Patty went to Disneyland just to see Rogers: The Musical and to will an extended run into existence for the rest of you. While that hasn't happened (yet!) we are super hopeful it makes a return to the Hyperion as soon as possible. Because: yes, y'all, it's THAT good. If you've seen Aladdin or Frozen at the Hyperion and enjoyed those shows, then you will love...
2023-08-06
30 min
No-Guilt Disney Podcast
"HoJo MoJo Casa House!" aka Howard Johnson Anaheim and Tomorrowland Skyline Terrace Fireworks Package Reviews
Jane and Patty took a quick trip to Disneyland for Rogers: The Musical and were hosted at the Howard Johnson Anaheim Hotel on S. Harbor. ps- Subscribe for the Rogers: The Musical review coming soon! How close is the HoJo to Disneyland? Can you believe it took 8 minutes to walk back and forth?! Walt Disney World could NEVER, y'all... which is why we love Disneyland (and the HoJo!) so much! We're reviewing this one for you, especially if you are still looking for a Disneyland area hotel for the runDisney Half Marathon Weekend in January 2024.
2023-08-01
42 min
Jane Wilkens Michael Better Than Before
BTB: Jane Wilkens Michael: Joy to the World
Speaking to a star nutritionist - Jane’s very special guest is the always amazing Joy Bauer, one of the nation's most popular health and wellness authorities. Joy is best known as the nutrition and healthy lifestyle expert for NBC'sToday and for having been the host of its Health + Happiness with the Mayo Clinic series. Among her other impressive accomplishments, this devoted wife and mother of three, has her own Amazon Live show, a super informative website, JoyBauer.com, and thirteen (!) New York Times bestsellers. Most recently, she has partnered with the American Egg Board on their Incredible Egg campaign th...
2023-07-27
36 min
Leveraging the Laboratory
Maintaining Quality Within an Outreach Program
In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, talks with quality management coordinator Kate Pearce about optimizing preanalytic quality for specimens received from outreach laboratory customers. Specific topics of discussion include: What to consider when monitoring the quality of preanalytic specimens, and which quality measures to monitor. How to reduce lost or mislabeled specimens. The most common errors encountered during the preanalytic phase, and how to work with customers to reduce those errors. Lessons learned from managing operational quality.
2023-07-24
17 min
No-Guilt Disney Podcast
Specific runDisney Weekend Tips
Our favorite topic is baaaaccck with this runDisney-centric episode. We're breaking down each runDisney weekend with a top tip or thing you need to know based on our years of experience running all the races. Do we wax nostalgically about Disneyland? OF COURSE, WE DO. But we also have some important things to remind you if this is your first race for any of the runDisney events. Posts mentioned for further reading: Perfect runDisney Race Season https://noguiltdisney.com/beginners-guide-to-rundisney/ https://noguiltdisney.com/category/wine-dine-half-marathon/ https://noguiltdisney.com/category/disney-world-marathon/ http...
2023-07-21
49 min
No-Guilt Disney Podcast
Preserve Refurb Demolish: Monorail Resorts Review
Every Disney lover dreams of staying at a monorail resort. But which ones are worth it? Trick question- they all are. But for the sake of reviewing the monorail resorts, we're playing Preserve, Refurb, Demolish: our version of Kiss, Marry, Kill. And in the end (in what might be a first for this game) we all came to a consensus on which one should be demolished--- and the reason(s - about 365 of them) why are very on-brand. Disney Skyliner Resorts Reviewed: Faves and Forgettables Find the No-Guilt Disney Team...
2023-07-10
42 min
No-Guilt Disney Podcast
DEETS! Disney Park Holiday Parties: Halloween & Christmas 2023
Looking for details on the Disney Parks Halloween and Christmas parties for 2023? Including the best Disney Halloween party and the brand new Jollywood Nights? We've got you covered! Here's the rundown of everything you need to know about these special ticketed events including when they go on sale (ps- please note the edit at the top of the video for dates: Oogie Boogie Bash goes on sale June 27 for Magic Keyholders and June 29 for the general public). Additional posts mentioned in the episode are listed below: Recap: https://noguiltdisney.com/2022-halloween-365/ Recap: h...
2023-06-26
47 min
Leveraging the Laboratory
Dissecting industry trends
In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, talks with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton about industry trends. In the past year, the health care industry has faced many challenges, especially in the laboratory. From staffing concerns and increased costs to compliance and leadership support, the hosts dig deeper into:The top trends and challenges in the industry.Tips to keep your outreach program in step with the changing times.
2023-06-19
22 min
No-Guilt Disney Podcast
Is Club runDisney Worth It? We're About To Find Out
Joining Patty this week is Lindsay Moser, a PERFECT Season finisher and Club runDisney Platinum member. Does she think it's worth it? We're about to find out! https://noguiltdisney.com/join-club-rundisney/ https://noguiltdisney.com/run-a-perfect-rundisney-season/ For non-Club members looking for registration tips: https://noguiltdisney.com/rundisney-registration-tips/ Everything you need to know about Disneyland Races: https://noguiltdisney.com/rundisney-at-disneyland-101-everything-you-need-to-know/ Find Lindsay on Instagram Theresa and Jane will be back for the next episode! Life got weird this past month... apologies! Find the No-Guilt Disney Team --> No-Guilt Disne...
2023-06-18
1h 15
Leveraging the Laboratory
KPIs: If you can’t measure it, you can’t manage it
In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, talks with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton about key performance indicators (KPIs). KPIs for a laboratory department should include outreach-specific KPIs, which can be used to support process improvement efforts and communicate the value and success of an outreach program. During the discussion, they cover:Why KPIs are important to the laboratory.Specific KPIs for outreach that can be particularly meaningful.How KPIs can be applied to process improvement initiatives to impact patient care.
2023-05-22
25 min
No-Guilt Disney Podcast
Disney Skyliner Resorts Reviewed: Faves and Forgettables
We love a good Disney transportation service- especially the Disney World Skyliner. We're talking about each Disney Skyliner resort and where we'd rank them on the faves or forgettables list. No one should be shocked that Jane's top 3 do NOT include a value. Or a moderate. Because: Jane. Find the No-Guilt Disney Team --> No-Guilt Disney on YouTube --> No-Guilt Disney on Facebook Contact us by email at noguiltdisneypod@gmail.com or find us on socials: Patty noguiltdisney.com noguiltfangirl.com noguiltlife.com...
2023-05-18
1h 01
No-Guilt Disney Podcast
APs and Dining Reviews and Lawsuits- Oh My!
We've got a "news-ish" episode today covering a couple of big topics from the Disney Universe this week. Disney Annual Passes back on sale Disney dining reviews Disney v DeSantis and the Central Florida Tourism Oversight District lawsuit ps- the First Amendment ROCKS and was the FIRST for a reason. Ahem, Links you may want to check out: Roundup Rodeo BBQ Review: Is It Worth It? Is Disney Character Dining Worth It? Garden Grill Review (2023) Is Disney Character Dining Worth It? Tusker House Review (2023) Best Disney Character Di...
2023-05-04
59 min
No-Guilt Disney Podcast
runDisney Racecation Vs Family Vacation Planning Tips
runDisney races are AMAZING experiences- we're not going to lie! But what happens when you combine a family trip with a race trip? Is this the smartest move? The No-Guilt Disney Facebook group had thoughts on this one- and most of us agree: racecations are generally best spent alone or in the company of other runners. We're talking about tips and suggestions for planning that racecation trip vs your family vacation today with 2 guests from the Facebook group! Thanks to Ashley and Kari for joining me today. Walt Disney World Pre...
2023-04-25
1h 17
Stress Blueprint Podcast
Financial Literacy Month: What Are Three Ways to Increase Your Finances Today? Wendy with Jane Moshi Malloda, Financial Expert
Jane Moshi, who goes by Jane Malloda has a passion for helping people that led her to find her purpose of impacting individuals' lives through financial knowledge. Jane believes that when we are empowered by knowledge and guiding principles, we will accomplish our full purpose in life. Jane was born and raised in Tanzania-East Africa and now lives in California. She is blessed to be married to Godfrey Malloda and together we are blessed to have three beautiful children. Jane was a nurse for over 15 years and currently owns Upendo Leadership Development. You can connect with Jane at jmfit03@g...
2023-04-20
38 min
Leveraging the Laboratory
Best practices for managing outreach supplies
In this episode of Mayo Clinic Laboratories “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, talks with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton about supplies. Having appropriate supplies is the critical first step in collecting and preserving specimens. During the discussion, Ellen and Brianne give insight on:How to manage, deliver, and monitor supplies for outreach customers.How to maintain regulatory compliance.Best practices to consider for effective supply management.
2023-04-17
21 min
No-Guilt Disney Podcast
Exciting Spring Disney News: runDisney Wine and Dine Registration & Theme Park Updates
In this podcast episode, the No-Guilt team brings you the latest and most exciting news from the world of Disney this spring! First up, we talk about the highly anticipated runDisney Wine and Dine event, including how registration went earlier this week. Spoiler: it wasn't good for many. Get ready for the next round of registrations by checking out these runDisney posts: https://noguiltdisney.com/beginners-guide-to-rundisney/ https://noguiltdisney.com/rundisney-registration-tips/ Next, we dive into the new rides and attractions coming to Walt Disney World, including updates on the eagerly awaited Tron Lightcycle Run...
2023-03-23
1h 17
Leveraging the Laboratory
Why laboratory professionals should embrace the spotlight during Lab Week
On this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager, returns with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton to chat about National Medical Laboratory Professionals Week, April 23–29. During the discussion, they weigh in on:How the weeklong celebration spotlights the impact laboratory professionals have on patient care.Ways to get out of the “basement mentality.”Why internal and external promotion of the laboratory matters.Their recommendations on how to celebrate with laboratory leaders, colleagues, and clients.
2023-03-20
14 min
No-Guilt Disney Podcast
2 Hours At Disney: What Do You Ride, Eat and Snap?
There are plenty of blogs and vlogs telling you how to plan for a full day of Disney, but what if you had less time? A lot less time. We're talking a 2-hour span where we want to ride something, eat something, and take an iconic Disney picture. What's on your list? Which one of us would you most like to hang with? Find the No-Guilt Disney Team --> No-Guilt Disney on YouTube --> No-Guilt Disney on Facebook Contact us by email at noguiltdisneypod@gmail.co...
2023-03-16
45 min
No-Guilt Disney Podcast
2023 Princess Half Marathon Weekend Recap
Jane and Patty recap the 2023 Princess Half race weekend. Theresa didn't run this weekend, so she got the episode off. But she's back next week for sure- Swearsies! Highlights from the runDisney Princess weekend included: Rope dropping the Expo for the first time Recapping the Sunrise Yoga experience 5K characters and course experience runDisney Balloon ladies- gotta talk about them! Princess 5K Race Recap video Have you heard? -->> Follow us on our NEW No-Guilt Disney YouTube channel. If you like your podcast with a face or three, then that's the place for you...
2023-03-07
50 min
Weed + Grub
Display Food Should Be Illegal
Mary Jane and Mike get into being yelled at for eating display food, why we need to clone Greta Thunberg, MJ’s crush on Jean-Claude Van Damme, Tucker Carlson getting his panties in a twist over Chelsea Handler, and a brand new sandwich series, all while puffing on fragrant Hawaiian flower. FOLLOW US! / LEAVE A ⭐️ REVIEW! / IT'S THE MAYO FOR ME Music by Jesse Case Follow Weed + Grub IG Watch Weed + Grub YT XyliDENT.co - use code WEEDANDGRUB25 for 25% off MJ's Make Me a Sandwich series Mike's Tour Dates Jean-Claude Van Damme Volvo commercial BOTW: @warrio...
2023-02-22
52 min
Leveraging the Laboratory
How to grow your career in outreach management
On this episode of Mayo Clinic Laboratories “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, sits down with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton to delve deeper into the world of outreach program management. As true pioneers of the department at Mayo Clinic, Ellen and Brianne share their robust knowledge and experience on the journey to becoming an outreach leader.
2023-02-20
23 min
No-Guilt Disney Podcast
TMI With Tron: Lightcycle Run Review
Who's ready to enter the grid? If you don't even know what that means- well, neither does Jane. But she rode Tron Lightcycle Run as part of a Cast Member preview and is telling us all about it. How does a plus-sized person fit? How do the lockers work? Does Tron hurt the boobs? (it might!) We've got a little TMI with Tron going on as she answers all of Patty's questions about this incredible new addition to the Magic Kingdom. https://noguiltdisney.com/is-tron-lightcycle-run-too-scary-for-kids-parents-guide-to-rides-at-disney/ https://noguiltdisney.com/secr...
2023-02-19
1h 12
No-Guilt Disney Podcast
Totally Rad runDisney Marathon Weekend And News-A-Palooza 2023
Happy 2023! We're ringing in a new season with a bang- a long episode where we discuss a bunch of runDisney info and news as well as the news-a-palooza that the month of January has been. And... there might be a little bullying going on as Patty and Theresa try to convince Jane to just buy the Magic Key already! Posts mentioned in the episode include: https://noguiltdisney.com/mickey-and-minnies-runaway-railway-boarding-group-tips/ https://noguiltdisney.com/hacks-and-tips-for-tron-lightcycle-run-boarding-group/ https://noguiltdisney.com/is-tron-lightcycle-run-too-scary-for-kids-parents-guide-to-rides-at-disney/ https://noguiltdisney.com/rundisney-at-disneyland-101-everything-you-need-to-know/ Find the No-Guilt Disney Team --> No-Guilt Disn...
2023-01-21
1h 45
Leveraging the Laboratory
Making sense of an ever-changing regulatory environment
In this episode of Mayo Clinic Laboratories “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, and Shannon Bennett, director of regulatory affairs for Mayo Clinic’s Department of Laboratory Medicine and Pathology, discuss the ever-changing regulatory environment, its impact on outreach laboratories, and how lab staff can best stay on top of changing laboratory regulations.
2023-01-16
15 min
Leveraging the Laboratory
Fostering an effective courier relationship
In this episode of the "Leveraging the Laboratory" podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, discusses courier options and logistics with outreach colleagues Brianne Newton and Ellen Dijkman Dulkes. They highlight what needs to be considered when choosing a courier service and how to leverage the courier partnership so it adds value to your outreach lab.
2022-11-28
22 min
Leveraging the Laboratory
The evolution of laboratory outreach
In the inaugural episode of the "Leveraging the Laboratory" podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by outreach colleagues Brianne Newton and Ellen Dijkman Dulkes. They discuss their laboratory backgrounds, the history and importance of laboratory outreach, and how their work can support the growth of hospital laboratories.
2022-10-31
13 min
No-Guilt Disney Podcast
2022 Halloween 365
It's the most wonderful time of the year! (We hope you sang that in the Treat Yo' Self way) Jane and Patty are breaking down and comparing the East coast party vs the West coast party. If you're looking to visit either Disney park next year for Halloween: know that you have options! Posts mentioned: Oogie Boogie Bash Characters Things NOT to do at Oogie Boogie Bash Big List of Oogie Boogie Bash Tips Is Disneyland Busy In October? Things NOT to do at MNSSHP Tips MNSSHP Characters for 2022 Epi...
2022-10-01
1h 24
No-Guilt Disney Podcast
Guardians of the Galaxy: Cosmic Rewind Reactions and Review
It's time to save the galaxy. Again. Patty and Jane give a live reaction to riding the newest and only roller coaster in Epcot. But first, we chat with Theresa to keep her spoiler-free. There's a little bit of new to us food experiences, some light theft (?!), and a lot of giddy IP in Epcot fangirling in this one! The Cosmic Rewind discussion kicks in around 48 minutes for those that like to skip ahead. Links that you need to check out from this episode: How To Get Your Ride Photos From Cosmic Rewin...
2022-05-18
1h 06
Weed + Grub
BONUS EP! The First-Ever Green Street Festival Is Gonna Be Amazing
Rama Mayo (Green Street Fest) gives Mike and Mary Jane a preview of the coolest weekend in weed: the Green Street Festival on May 13th and 14th! Rama shares behind-the-scenes stories of what it's like to pull off a cannabis industry event (not easy!) as we get hyped for 2 days of brand sampling, mad snacking, celeb spotting, great music, and hanging out with Gary Vee. Plus, Mike's hosting! See you there, Angelenos! WRITE A REVIEW / LEAVE 5 ⭐️ / BE A REAL ONE Music by Jesse Case Weed + Grub IG Green Street Fest IG Green Street Los Angeles
2022-05-10
50 min
No-Guilt Disney Podcast
runDisney AMA and Registration Rehash
runDisney again? Yes. Because we have to discuss the whole Marathon Weekend registration draaaammmaaaa. And Jane threw in a fun runDisney AMA at the end. Did you miss out on runDisney Marathon Weekend? Worried about Princess Half? Have questions about Club runDisney and if it will help you get into races? We're talking all about it this week. Registration tips for runDisney Why Should You Join Club runDisney? Want to runDisney? No-Guilt Travel is a travel agency that specializes in Disney and runDisney vacations. Fill out this form for a quo...
2022-04-27
1h 22