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The AXELOS Best Practice PodcastWho watches the watchmen?In this episode, AXELOS' Akshay Anand is reinterpreting the Latin watchmen quote “Quis custodiet ipsos custodes?” and asks, who manages the managers? In modern business this is the field of governance, which to many practitioners is a necessary organizational component, while to others is the cause of numerous and often infuriating blockers. Akshay explores these contradictions and attempts to reconcile them with the help of Mark Thomas (President, Escoute Consulting) and Shane Carlson (Director of Enterprise Architecture, ServiceNow).Mark Thomas: Twitter @escoute1Shane Carlson: Twitter @ITSMPunditVisit www.AXELOS.com to find out more...2021-10-0657 minThe AXELOS Best Practice PodcastEnterprise Service ManagementIn this episode, AXELOS’ Akshay Anand is joined by Andrea Kis, Principal Consultant at Devoteam, Jay Srinivasan, CEO at atSpoke (recently acquired by Okta), and Ian Aitchison, VP Product Management at Nextthink to talk about the adoption and use cases of Enterprise Service Management (ESM). They’re also sharing tips to help organization succeed in their ESM programmes.This week’s “shout-out” goes to Kenneth ('Kengon') Gonzalez, a veteran of the US military, and of the IT/SM world. He's worked in software development, support and operations, and most recently has been an advisor to CEOs and CIOs aroun...2021-09-091h 02
Enterprise Digital - the podcastEnterprise Digital Podcast with Akshay Anand – Language matters – are we really talking about enterprise work management?If we can’t define services in IT what chance do other teams have..?
We start off talking about agile and how we might apply that way of working to service management - also how huge the opportunity is (with ESM) and how much bigger this is than IT..
Our guest is the sci-fi geek/rocker Akshay from Axelos who also gives us his entire life story – obviously rivalling Barclay’s long questions. Actually Akshay is a key part of the ITIL 4 team and ITIL product ambassador/evangelist. We explore the key question about how we can...2021-06-0341 minThe AXELOS Best Practice PodcastCreative Professionals - Part 3In part 3 of our Creative Professionals series, AXELOS’ Akshay Anand interviews Bill Conry, a stand-up comic based in Dublin, before being joined by Dave Snowden (Founder and Chief Scientific Officer, Cognitive Edge) and Sanjeev NC (Product Manager, SuperOps.ai) to talk about how techniques like storytelling and narrative based knowledge management can help IT organizations.This week’s “shout-out” goes to Kathy Veldboom. Kathy is an established leader of ITSM organizations, with experience in setting up, managing, and at times transforming, large customer and technical support teams in the US. Bill Conry: Instagram @bcon1012021-05-041h 02The AXELOS Best Practice PodcastCreative Professionals – Part 2Join AXELOS’ Akshay Anand for Part 2 of the Creative Professionals series. In this episode he talks to Rayna Jhaveri (TV chef, musician, and executive coach), Simone Jo Moore (Organizational Coach and ITIL 4 author) and Rob England (Management Consultant and Trainer). Together they discuss how creative techniques in the kitchen and in front of a TV camera can be applied by IT and Service Management professionals.This week’s “shout-out” goes out to Vasilis Sandros who is a Product Manager at PeopleCert and is promoting ITIL 4 certifications around the world.Rayna Jhaveri: www.raynajhaveri.comSimone...2021-04-211h 09The AXELOS Best Practice PodcastCreative Professionals - Part 1In this episode, AXELOS’ Akshay Anand explores whether creativity is a human trait or if it is something we only find in certain professions. He also discusses with his guests how creative techniques from other professions can be applied to IT and ITSM work. First up: photography.Akshay is joined by travel and wedding photographer Raj Sarma, James Finister, Practice Partner at Tata Consultancy Services, and Simone Jo Moore, Organizational Coach, Consultant, and Trainer.This week’s “shout-out” goes out to Rina Brahmbhatt from New York, who recently became ITIL Master.Share your thoughts...2021-04-061h 08The AXELOS Best Practice PodcastTrends in ITSM ToolingThere are several ITSM tools available today, many of them offering similar features through different user experiences. In this episode, AXELOS’ Akshay Anand will discuss a number of ITSM tools questions with his guests, including:How has the use of ITSM tools changed over the years? Where is the market headed, and what can we expect to see from vendors (both large and small) in the coming months and years?Join Akshay and his guests Ken Connally, Principal Technical Product Marketing Manager at Atlassian, Jon Stevens-Hall, Principal Product Manager at BMC Software, and Jay Srinivasan, Co...2021-03-1659 minThe AXELOS Best Practice PodcastRobots in the Service EconomyIn this episode, it’s all about robots and artificial intelligence. AXELOS’ Akshay Anand is discussing the history, future and current use of robots; advantages and disadvantages as well as society’s perception of robots with his guests, Monica Zhang, Head of Business Development, F&P Robotics China, James Finister, Practice Partner, Enterprise Agility, and IT and Dr. Mauricio Corona, Chairman, BPGurus. Our “shout-out” goes to Mayur Gupta, Founder and CEO of Career Accelerator, which prepares young students for careers in the digital sector.Visit www.AXELOS.com to find out more about our best practice gu...2021-03-021h 14The AXELOS Best Practice PodcastRise of AIThis episode is all about artificial intelligence. AXELOS’ Akshay Anand discusses the rise of AI with Professor of Technology and Digital Business Karthik Hosanagar, technology industry analyst and CEO of rpa2ai Kashyap Kompella, and former Estonian Minister of Foreign Trade and Information Kaimar Karu. Our “shout out” goes to Omer Faiyaz, CEO of Remo Software.Visit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: www.linkedin.com/company/4999764Facebook: www.facebook.com/AXELOSGBPTwitter: twitter.com/axelos_gbpY...2021-02-1653 minThe AXELOS Best Practice PodcastPhysical WellbeingIn this episode, AXELOS’ Akshay Anand and his guests Ameet Bagwe (founder of TrueLean, LeanScience and a digital platform architect at Texas Instruments), Simon Kent (Founder and CEO, Quantum Twenty One) and Fitness Coach Samantha Springer discuss physical wellbeing, a balanced lifestyle and the important role of nutrition, exercise, stress and emotions. This week’s “shout out” goes to Shane Carlson, executive consultant with Service Now. Shane has been in the industry for 25 years and has worked with a number of frameworks in that time.Visit www.AXELOS.com to find out more about our best prac...2021-02-021h 07The AXELOS Best Practice PodcastMental WellbeingJoin your host, Akshay Anand as he talks to Laura Rigden (Head Trainer, It’s a Playground), James Finister (Practice Partner, Tata Consulting Services), and John Kendrick (Principal, DMW Group) to explore the increasingly important topic of mental wellbeing for IT professionals.Visit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: www.linkedin.com/company/4999764Facebook: www.facebook.com/AXELOSGBPTwitter: twitter.com/axelos_gbpYouTube: www.youtube.com/user/AXELOSBestPractice
2021-01-2658 minThe AXELOS Best Practice PodcastCelebrating Janus (and ITIL)In this episode, Akshay Anand talks to AXELOS’ Margo Leach (Chief Product Officer) and Roman Jouravlev (Product Development Manager, ITIL) to look back at the ITIL 4 journey, before talking about what’s in store for 2021. We also give a “shout out” to Dr. Mauricio Corona (Chairman of BP Gurus) who advises companies across Latin America on diverse topics such as ITSM, robotics, and artificial intelligence. He is also an ITIL 4 lead architect and an author and reviewer of many ITIL 4 publications, a Service Desk Institute board member and a professor at Anahuac University.Visit www.AXELOS.com to find...2021-01-1141 minThe AXELOS Best Practice PodcastITIL 4 Leader: Digital & IT Strategy - AssessmentIn this episode, Akshay Anand continues with the Digital and IT Strategy publication. Together with Antonina Klentsova (Cyril Action Company), Robin Hysick (Pink Elephant), and Avinash Singh (Fox IT) he discusses their approach to designing this module’s in-class assessment methods. This episode’s “shout out” goes to Mallika Galagali, Cloud & MSP Sales leader at VMWare India.Visit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: www.linkedin.com/company/4999764Facebook: www.facebook.com/AXELOSGBPTwitter: twitter.com/axelos_gbp2020-12-0158 min
DevOps ChatITIL 4 - Introducing & Adopting Agile + DevOps in Large OrganizationsAkshay Anand, ITSM product ambassador at AXELOS, and David Crouch, senior advisor at Beyond20, join ASG CEO Mitch Ashley to share best practices and learnings from introducing and adopting Agile and DevOps in large organizations. Akshay and David discuss overcoming change management challenges and obstacles to increase adoption.2020-11-1734 min
DevOps ChatITIL 4 in the Age of Agile and Devops, AxelosITIL is well established as the process, certification and information resource library for service management across many IT organizations globally. With the recent updates comprising to ITIL 4, influences from Agile and DevOps are helping ITIL to expand and adapt to changes in how create software and build operations into the delivery process.
Akshay Anand, Product Ambassador with AXELOS Global Best Practice, and Jon Stevens-Hall, Principal Product Manager at BMC Software, join Accelerated Strategies Group CEO Mitch Ashley to discuss the new innovations in ITIL 4. As major contributors to ITIL 4, Akshay and Jon share the approach they took with ITIL 4, incorporating...2020-11-0527 minThe AXELOS Best Practice PodcastThe A to Z of PublishingIn this episode, Akshay Anand talks to AXELOS’ Tom Young, James Lord, and Rachida Chekaf about their involvement in creating products (such as ITIL 4, PRINCE2 and others), the approach to completing their work, and the challenges they face. We also hear from Chikako Mogami (Country Manager of Quint Wellington Redwood – Japan) in our regular shout-out segment.Visit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: www.linkedin.com/company/4999764Facebook: www.facebook.com/AXELOSGBPTwitter: twitter.com/axelos_gbp2020-11-0355 minThe AXELOS Best Practice PodcastITIL 4 Leader: Digital and IT Strategy, with Lead Editors David Cannon and Erika FloraIn this episode, Akshay Anand and Roman Jouravlev talk about the latest publication, ITIL 4 Leader: Digital and IT Strategy, with Lead Editors David Cannon and Erika Flora. They discuss the thinking that shaped the development of the book and the changes students can expect when taking a training course. This episode also includes a new feature where we highlight members of our global ITSM community. This time, you’ll hear from Aprill Allen (a.k.a. Knowledgebird), who tells us about her career and shares some tips. Visit www.AXELOS.com to find out more abou...2020-10-061h 01The AXELOS Best Practice PodcastITIL 4 Specialist: High-velocity IT, with Mark Smalley & Stuart RanceIn this episode, Akshay Anand and Roman Jouravlev talk to Mark Smalley (one of ITIL 4’s lead editors) and Stuart Rance (lead architect of ITIL 4) about the vision for the ITIL 4 Managing Professional module, ITIL 4 Specialist: High-velocity IT. Visit www.axelos.com to find out more about our best practice guidance. Follow us on Social Media:LinkedinFacebookTwitterYouTube
2020-09-0839 minThe AXELOS Best Practice PodcastITIL 4 Specialist: Drive Stakeholder Value, with Stuart Rance & Christian NissenIn this episode, Roman Jouravlev and a slightly ill Akshay Anand meet Christian Nissen (one of ITIL 4’s lead editors) and Stuart Rance (lead architect of ITIL 4) to talk about the vision for the ITIL 4 Managing Professional module, ITIL 4 Specialist: Drive Stakeholder Value. Visit www.axelos.com to find out more about our best practice guidance. Follow us on Social Media: Linkedin Facebook TwitterYouTube
2020-08-0440 minThe AXELOS Best Practice PodcastITIL 4 Strategist: Direct, Plan and Improve, with Lou HunnebeckIn this episode, Akshay Anand and Roman Jouravlev meet Lou Hunnebeck, member of the AXELOS ITIL Lead Author team, to discuss the vision for ITIL 4 Strategist: Direct, Plan and Improve. Visit www.axelos.com to find out more about our best practice guidance.Follow us on Social Media: Linkedin Facebook Twitter YouTube
2020-07-0733 minThe AXELOS Best Practice PodcastITIL 4 Specialist: Create, Deliver and Support, with Barclay RaeIn this episode, Akshay Anand talks to Barclay Rae, member of the AXELOS ITIL Lead Author team, about the ITIL 4 Specialist guidance ‘Create, Deliver and Support’, which is part of the ITIL 4 Managing Professional stream. Visit www.axelos.com to find out more about our best practice guidance. Follow us on Social Media: Linkedin Facebook Twitter YouTube
2020-06-0237 minThe AXELOS Best Practice PodcastDiscover the ITIL 4 Practices with Dinara AdyrbaiIn this episode, Akshay Anand and Roman Jouravlev discuss the ITIL 4 Practices with Dinara Adyrbai, the lead editor of the ITIL 4 Practices. Visit www.axelos.com to find out more about our best practice guidance. Follow us on Social Media: Linkedin Facebook Twitter YouTube
2020-05-0544 min
ILX PodcastsS1E8: ITIL® 4 in 15 minutesA little longer than usual, but in this week's episode we're delving into ITIL® 4. Akshay Anand, AXELOS’ ITIL product ambassador, is going to take you through what ITIL 4 is all about – what it covers, how it’s different from version 3, and how you can use it to benefit your organisation’s current ways of working.Find Akshay on LinkedIn.Book onto an ITIL course here.Download our new ITIL infographic here.Subscribe to our mailing list!This episode was produced by Alice Crabtree. The two music tracks used in this podc...2019-02-0518 min