Shows
Blocktalk - the podcast for UK Property Management ProfessionalsSpina Bifida Hydrocephalus Scotland | Blocktalk Podcast | w/ Brian WelshNew Episode: Making a Difference with Spina Bifida Hydrocephalus ScotlandIn this special episode of the Blocktalk Podcast, we’re shining a light on the incredible work of Spina Bifida Hydrocephalus Scotland (SBHS): our Charity of the Year. Host Brian is joined by:Kim Kilgour, Community & Fundraising Manager, SBHSCarrie McAdam, Storytelling & Communications Lead, SBHSSteven Urquhart, SBHS service userHelen Doyle, People & Culture Director, CPL SoftwareTogether, they explore the life-changing services SBHS provides, Steven’s personal journey as a service user, and the powerful impact of fundraising. They also discuss the importance of businesses part...2025-02-2743 minBlocktalk - the podcast for UK Property Management ProfessionalsClientcast October 2024 | Blocktalk Podcast | w/ Brian Welsh Blocktalk Podcast: Clientcast - October 2024What’s New at CPL Software (producers of the show)Episode Summary:In this special episode, we’ve got our regular quarterly update for our valued clients on the latest developments and news from the CPL Software team who are producers of the Blocktalk podcast.Our team has been working hard behind the scenes, and we want to share some important updates and insights into the direction our business is heading. Whether you’re a long-time client or new to our services, this episode will give you a...2024-10-3015 minBlocktalk - the podcast for UK Property Management ProfessionalsStephen O'Neill, MD, Newton Property Management | Blocktalk Podcast | w/ Brian WelshIn this episode of the Blocktalk Podcast, we’re delighted to welcome Stephen O’Neill, a seasoned expert in the property factoring world. Stephen is the founder and Chair of Newton Property Management and the original founder of O’Neill Letting, which he started in 1995 and later sold in 2001. With decades of experience in the property sector, Stephen has witnessed dramatic changes in the industry, from letting and property management to market shifts and regulatory evolution.Join us as we dive into Stephen’s journey, his thoughts on how the industry has transformed, and where it's heading next. Wh...2024-10-1739 minBlocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Bitesize | Malcolm Perryman, The Property Institute | w/ Brian Welsh |Not got time for a full podcast? Tune in to Blocktalk Bitesize for a small 8-minute segment from the most recent show, which is with Malcolm Perryman, Chief Commercial Officer at The Property Institute chatting to Brian about the results of the latest wellbeing survey.In this short chunk, Malcolm is talking about the 'High Happiness' scale measured by the Office for National Statistics.For the full insightful episode, just head back to last week's show!Full Episode Timestamp:01:32 Overview of survey results06:35 What stood out from the results...2024-10-1508 minBlocktalk - the podcast for UK Property Management ProfessionalsMalcolm Perryman, The Property Institute | Blocktalk Podcast w/ Brian Welsh In this episode of the Blocktalk podcast, we’re joined by Malcolm Perryman, Chief Commercial Officer at The Property Institute to dive into the results of the recent wellbeing survey. With property management being a demanding field, this survey sheds light on the mental health and overall wellbeing of professionals in the industry.Malcolm shares key insights, discussing the challenges property managers face and what the results mean for the future of the sector. Whether you're a property manager, landlord, or industry insider, this episode offers vital takeaways on how to foster a healthier work environment in pr...2024-10-1529 minBlocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Podcast | Neil Watt, Chairman, H&P Management Services | w/ Brian Welsh | Blocktalk Bitesize Clientcast - a special shorter episode of the main podcast for busy property managers and industry leaders.On this Bitesize episode from the latest episode with Neil Watt, Neil talks about his involvement in the Scottish Parliament's Tenement Maintenance Working Group. You can also listen to the full episode which was out last week. Full Episode Summary:In this episode, Neil regales tales from his 40+ years in the industry, looking back at the history and how the industry has changed...and how it hasn't. This is a fantastic conversation...2024-09-1908 minBlocktalk - the podcast for UK Property Management ProfessionalsNeil Watt, Chairman, H&P Management Services | Blocktalk Podcast w/ Brian WelshToday on the Blocktalk Podcast, the podcast for the property management industry, we are joined by Neil Watt, Chairman of Hacking and Paterson. Neil joined the company in 1982, was appointed to the Board, four years later in 1986 and subsequently became Managing Director in 2008, going on to be appointed as Chairman in August 2019. Neil is a former Director and President of the PMA, has served as a Director of the British Property Federation, and continues to be actively involved in providing guidance and input to Scottish Government and other regulatory bodies on the requirements for continued and improved maintenance of...2024-09-1951 minBlocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Bitesize | The Clientcast August 2024 | w/ Brian WelshBlocktalk Bitesize Clientcast - a special shorter episode for time limited property managers and industry leaders: Quarterly HQ Update: What's New at CPL Software (producers of the Blocktalk podcast).Episode Summary:Welcome to the shorter version of the latest Blocktalk podcast, where we bring you a quick update on everything happening at CPL Software this quarter. In this shorter episode, we’ll give you a snapshot of our recent developments, with insights directly from the team leaders. Hear from Fran, Operations Director update on Support, Tom, Business Development Manager update on Sales & Marketing, and Will, CT...2024-09-0408 minBlocktalk - the podcast for UK Property Management ProfessionalsClientcast August 2024| Blocktalk Podcast w/ Brian WelshBlocktalk Podcast: Clientcast - August 2024Episode Title: Special Update: What’s New at CPL Software (producers of the show)Episode Summary:In this special episode, we’ve got our regular quarterly update for our valued clients on the latest developments and news from the CPL Software team who are producers of the Blocktalk podcast.Our team has been working hard behind the scenes, and we want to share some important updates and insights into the direction our business is heading. Whether you’re a long-time client or new to our services, this e...2024-08-2820 minBlocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Bitesize | David Doran, MD Hacking & Paterson Management Services | w/ Brian WelshBlocktalk - Bitesize Bonus EpisodeEpisode Title: The Future of Property FactoringHost: Brian WelshGuest: David Doran, MD, Hacking & Paterson Property ManagementEpisode Description:In this shorter Bitesize episode of Blocktalk, host Brian Welsh sits down with industry expert and MD of Hacking & Paterson Management Services David Doran to explore the future of property factoring. They discuss the evolving landscape of property management, emerging trends, and what stakeholders can expect in the years to come. From technological innovations to shifts in legislation and ownership, the latest Blocktalk conversation...2024-08-2108 minBlocktalk - the podcast for UK Property Management Professionalswith David Doran, MD Hacking & Paterson | Blocktalk Podcast w/ Brian Welsh | S2 E19 Today we are joined by David Doran, MD of Hacking and Paterson who is no stranger to the Blocktalk podcast. As well as being the Managing Director at Hacking and Paterson Management Service, David is Vice President of the PMAS and also a Fellow of the Institute of Residential Property Management. In this episode, Brian and David dive into the future of property factoring and explore how technology, sustainability, and changing regulations are reshaping the industry. Or are they?From innovations in property management to the evolving needs of homeowners and developers, David shares his...2024-08-1549 minBlocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Bitesize | Vincent Goldie MD Newton Property Management | w/ Brian WelshCatch up with Brian chatting to Vincent Goldie in this week's bitesize piece from the latest episode of the Blocktalk podcast. Vinnie is the MD of Newton Property Management and in this shorter episode you can hear Vinnie's views on what's facing the industry in the next few years.Please like and subscribe to Blocktalk to stay up to date on the latest episodes!Thank you for listening. 2024-08-0708 minBlocktalk - the podcast for UK Property Management Professionals#18 Vincent Goldie CEO Newton Property Management | Blocktalk Podcast w/ Brian Welsh Vincent Goldie, CEO of Newton Property Management joins us for the latest episode of the Blocktalk Podcast. Vinnie took up the position of CEO earlier this year, having previously served as the CFO for 14 months. Prior to joining Newton, Vinnie was FD at Creditfix, CFO for Together Energy, Director of Finance at Sure Thing Insurance and a Finance Business Partner with AXA Commercial LineOn the episode:2:00 Changes in the industry: Tenement Working Group, Scottish Law Commission, Fire Safety.9:55 Automation and digitisation12:46 Environmental challenges14:50 BTL v ownership16:40...2024-07-3124 minBlocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Bitesize | TPI Annual Seminar Review w/ Tom Beswick | w/ Brian WelshDon't have time to listen to the full episode? Every fortnight we release a smaller 8-minute segment from the latest Blocktalk podcast.This week it's an 8 minute snippet from Tom Beswick's rundown of his day the The Property Institute's Annual Seminar in May.Listen to the shorter episode wherever you get your podcasts.We hope you enjoy the episode and please like and subscribe to stay up to date!2024-07-2408 minBlocktalk - the podcast for UK Property Management ProfessionalsThe Property Institute Seminar Review with Thomas Beswick | Blocktalk Podcast | w/ Brian WelshBrian is joined by Thomas Beswick, BDM at CPL Software, to chat about his experience at The Property Institute Annual Seminar in May.1:33 The focus of the event 2:58 Key points that were raised and any more insight from you5:30 Statistics from the seminar8:10 With your CPL focus, what can the system offer to help solve any pressing issues11:00 Quote of the day - what Tom noted as being the 'QOTD'We hope you enjoy the episode!Like and Subscribe to the Blocktalk Podcast...2024-07-1813 minBlocktalk - the podcast for UK Property Management Professionals Three Peaks Challenge | Blocktalk Bitesize | w/ Brian WelshListen to a snippet from the latest Blocktalk Podcast which is a special episode with producers of the podcast - the CPL Software team.Damien and Tom achieved the Three Peaks Challenge as part of the Charity of the Year fundraising efforts and Brian chats to them about their climbs x 3! Brian is also joined by Helen Doyle, People & Culture Director and Andy Bright from Action for Pulmonary Fibrosis.Donate to Damien and Tom's the Three Peaks Challenge:https://www.justgiving.com/page/cplthreepeaks2024Find out more about APF...2024-07-1008 minBlocktalk - the podcast for UK Property Management ProfessionalsThree Peaks Challenge | Blocktalk Podcast | w/ Brian WelshWhy did Damien and Tom do the Three Peaks Challenge?As producers of the Blocktalk Podcast, the CPL Software team has hijacked the show for a special episode to hear from Damien and Tom who completed the Three Peaks Challenge on the weekend of the 14/15 June as part of the company's efforts to raise funds for Action for Pulmonary Fibrosis, the team's Charity of the Year.Brian is also joined by Helen Doyle, People & Culture Director, organiser of the Charity of the Year initiative (and instigator of the Three Peaks Challenge idea!) and Andy Bright...2024-07-0325 minBlocktalk - the podcast for UK Property Management ProfessionalsBlink, Alec Rose | Blocktalk Podcast | w/ Brian WelshOn this episode of the Blocktalk podcast we're joined by Alec Rose, Strategic Partnership Manager at Blink Payments. Alec has been working within partnerships for the last 5 years across financial services at Lloyds Bank, Mambu a fintech platform and more recently delivering payment solutions to the market at Pay360 and Blink.On the episode:02:40 Role at Blink06:50 Benefits of Blink to property managers12:30 3 things property managers should look out for when choosing a payments provider22:00 Changes in the FinTech space in the next 5 years29:38 Developments at Blink...2024-06-1934 minBlocktalk - the podcast for UK Property Management ProfessionalsPropcall, Aaron McWilliam | Blocktalk Podcast | w/ Brian WelshThanks for joining us on the Blocktalk Podcast. Today we’re speaking to Aaron McWilliam, Managing Director at Propcall. Aaron is responsible for the day-to-day management of the business, across everything from operational service delivery, business development, customer service, marketing, and process improvement.01:06 Tell us about Propcall, what is it and how will it help our listeners?02:12 What advice would you give to anyone starting out in business?15:10 What challenges do you think are facing the industry now and in the next 3 years?24:30 We recently did a podcast about AI...2024-06-0529 minBlocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Bitesize | Cladding Remediation Update w/ Chris Ashurst | w/ Brian WelshOn Blocktalk Bitesize this week we have Chris Ashurst updating us on the latest developments with the cladding remedition in Scotland.2024-05-2908 minBlocktalk - the podcast for UK Property Management ProfessionalsCladding Remediation Update w/ Chris Ashurst | Blocktalk Podcast | w/ Brian WelshWelcome to a new episode of the Blocktalk podcast with your host Brian Welsh.
On this fortnight's podcast we welcome back Chris Ashurst, Founder of the High-Rise Scotland Acton Group, which was formed in June 2020 to offer a forum for owners’ associations, owners and residents of high-rise developments in Scotland, to facilitate communication with government and other relevant bodies. Chris retired in 2007, following 20 years with Mazars where he was Head of London Corporate Recovery & Insolvency Services.
On the show
01:01 Update on cladding remediation since May 202209:44 What happens when the builder no...2024-05-2246 minBlocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Bitesize | AI and Property Management w/ Opeyemi Funsho | w/ Brian WelshWelcome to Blocktalk Bitesize week - the short 8-minute segment from this fortnight's podcast which is with Opeyemi Funsho, a CPL Software developer and keen AI enthusiast.Opey chats to Brian about AI - the benefits, concerns, its effects on property management and regulation. Listen to this shorter episode or catch the full episode which went live last week.We hope you enjoy! 2024-05-1508 minBlocktalk - the podcast for UK Property Management ProfessionalsAI and Property Management w/ Opeyemi Funsho | Blocktalk Podcast | w/ Brian WelshWelcome to a new episode of the Blocktalk podcast with your host Brian Welsh.
On this fortnight's podcast Brian is in conversation with CPL Software developer, Opeyemi Funsho. Opey is a keen AI enthusiast. Opey was the secretary of the AI and Robotics Society at university, where he held multiple sessions that explored the operation and application of various AI models. During his placement year, he independently investigated how AI can be incorporated to improve system forecasting.
On the show
04:30 Regulators and AI05:20 Benefits of AI 06:00 Health and food...2024-05-0821 minBlocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Bitesize | Property Management Law w/Cassandra Zanelli | w/ Brian WelshWelcome to Blocktalk Bitesize week - the short 8-minute segment from this fortnight's podcast which is with guest Cassandra Zanelli, Solicitor and CEO, Property Management Legal Services.
Listen to this shorter episode or catch the full episode which went live last week.
Find out more about Cassandra and her legal services here: https://pmls.co.uk/
We hope you enjoy!
2024-05-0108 minBlocktalk - the podcast for UK Property Management ProfessionalsS3 E13 Property Management Law w/Cassandra Zanelli | Blocktalk Podcast | w/ Brian WelshWelcome to a new episode of the Blocktalk podcast with your host Brian Welsh.
On this fortnight's podcast, we're delighted to welcome Cassandra Zanelli, Solicitor and CEO of Property Management Legal Servies Ltd. Cassandra has a wealth of experience in the property management sector and has been awarded the accolade of industry legend in the Property Management Awards, not once, but twice. She was also the proud recipient of the Honorary Industry Award at the ARMA ACE Awards in 2023, in recognition of her services to the property management sector.
You can find out more about C...2024-04-2423 minBlocktalk - the podcast for UK Property Management ProfessionalsWhat is Happening at CPL Software | Blocktalk Bitesize | w/ Brian WelshIt's Blocktalk Bitesize week and this week it's a short 8-minute section from the Clientcast, our regular quarterly feature for CPL Software clients.
In this short segment, Will, CPL Software's CTO, gives an update about software updates, and we hear a little bit from Tom, BDM, about the sudden interest being shown by Housing Associations looking for a factoring solution.
Listen to Bitesize on the same Blocktalk channels - Spotify, Apple, Amazon, Audible, Google and YouTube.
Remember to like and subscribe and follow Blocktalk on LinkedIn, Twitter and Facebook.2024-04-1708 minBlocktalk - the podcast for UK Property Management ProfessionalsWhat is Happening at CPL Software | Blocktalk Podcast | w/ Brian WelshWelcome to a new episode of the Blocktalk podcast with your host Brian Welsh.
On this fortnight's podcast, it's our regular feature as producers of the Blocktalk Podcast, it's the CPL Software Clientcast - a quarterly, 'what's happening at CPL Software' for clients to find out what's new and what's coming.
Brian is joined by Will McIlmoyle, CTO and Tom Beswick, BDM.
On the show
00:55 Office to Office Challenge Update - the team's first fundraising efforts for our Charity of the Year, Action for Pulmonary Fibrosis02:00 Team news with Brian2024-04-1020 minBlocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Bitesize with Pat Phelan, CCO GoCardles, MD UKIIt's Blocktalk Bitesize week, an 8-minute segment from this fortnight's podcast with Pat Phelan, CCO GoCardless, and MD UKI.
Pat talks about the world of instant payments, why you need it for your property management company, and what the future is.
This is a great episode, that we're sure you'll get a lot from!
Listen to Bitesize and the full episode on Spotify, Apple, Google, Amazon, Audible, and on the Blocktalk Podcast YouTube.
2024-03-2008 minBlocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Bitesize with Yen Ly Nguyen, The Property InstituteIt's Blocktalk Bitesize week, and this week we have an 8-minute segment from this fortnight's episode with Yen Ly Nguyen, Operations Manager at The Property Institute.
We invited Yen on to chat about this year's ARMA Awards in June.
We hope you enjoy the episode!2024-02-2008 minBlocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Podcast with Yen Ly Nguyen, The Property InstituteWelcome to a new episode of the Blocktalk podcast. Today we're chatting to Yen Ly Nguyen, Operations Manager at The Property Institute.
Amongst her many responsibilities, Yen organises the Ace Awards Event, which is in the diary for Friday 21st June. So we thought we would invite Yen on to talk about the event and give us an insight into what else is coming up this year.
We hope you enjoy the episode!2024-02-1416 minBlocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Podcast with Andy Bright, Corporate Partnerships CoordinatorWe've got a special episode of the Blocktalk podcast for you this fortnight. We're joined by Andy Bright, Corporate Partnerships Coordinator for Action for Pulmonary Fibrosis
Action for Pulmonary Fibrosis is the CPL Software team's Charity of the Year 2024 and today, Brian, chats to Andy about that, as well as Andy's personal story, which includes navigating many years of misdiagnosis, to getting the news of a double lung transplant.
This is one you do not want to miss.
Listen to Blocktalk on Spotify, Google, Apple, Amazon Music and YouTube.
Support the CP...2024-01-2426 min
Blocktalk - the podcast for UK Property Management ProfessionalsClientcast January 2024Welcome to the first Blocktalk podcast episode of 2024, with our regular feature for CPL clients.Blocktalk is a podcast about the property management industry, for the property management industry and it's organised and produced by the CPL Software team who are software partners to property factors, housing assocations and block managersEvery quarter we ship an episode that's solely for our clients, to give an update on what we are doing at CPL HQ.In this episode Brian, Will and Tom look back at 2023 and give an overview about what's coming in 2024.2024-01-1716 min
Blocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Best of 2023!It's our annual best of episode where we gather together a short clip of every guest we've had on the podcast this year! We've enjoyed every minute speaking to many industry leaders and voices about a whole range of topics and look forward to 2024.00:48 Malcolm Perryman, TPI02:38 Neale Bissett, PMC and PMAS05:05 Ronald Dalley, James Gibb, PMAS Property Manager of the Year07: 13 Hugh MacGregor, Cycling Scotland10:03 Derek MacDonald, Newton Property Management16:30 David Doran, Hacking & Paterson20:03 David Reid, James Gibb 25:14 Audrey Murphy and Laura Bradley, Albyn Housing and Highland Re...2023-12-1356 minBlocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Best of 2023 - Customer Care in Property Factoring 2023Welcome to the first in a 'Best of 2023' series of Blocktalk. We've pulled together a few clips from the conversations we had with industry leaders about customer care in the industry.You can catch up with any or all of the full episodes with:Derek MacDonaldDavid DoranDavid ReidCallum BruceLaura Bradley and Audrey MurphyAndrew BulmerEnjoyAbout the Blocktalk podcastThe Blocktalk podcast is a podcast about the property management industry for the property management industry. It i...2023-11-2809 minBlocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Best of 2023 - Recruitment in Property FactoringWelcome to the first in a 'Best of 2023' series of Blocktalk. We've pulled together a few clips from the conversations we had with industry leaders about recruitment in the industry.You can catch up with any or all of the full episodes with:Malcolm Perryman and Zoe SouthwellDerek MacDonaldDavid DoranDavid ReidCallum BruceLaura Bradley and Audrey MurphyAndrew BulmerEnjoy!About the Blocktalk podcastThe Blocktalk podcast is a podcast about the property management industry for t...2023-11-2319 min
Blocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Best of 2023 - Education & Awareness of Property FactoringWelcome to the first in a 'Best of 2023' series of Blocktalk. We've pulled together a few clips from the conversations we had with industry leaders about the need (or not!) to educate and create awareness of the role of property factors and the responsibility of property owners. You can catch up with any or all of the full episodes with:Derek MacDonaldDavid DoranDavid ReidCallum BruceLaura Bradley and Audrey MurphyAndrew BulmerEnjoy!About the Blocktalk podcastThe Bl...2023-11-1410 min
Blocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Bitesize - The One with Thomas BeswickIt's the Blocktalk Bitesize espisod of the Blocktalk podcast with CPL Software's new Business Development Manager, Thomas Beswick, Tom.Tom joined CPL in July, so we thought we'd take the opportunity to have him on as a guest so he can chat about what his role is, what it isn't (!), what you can expect when you speak to him, and we take a bit of time to get to know him a bit better too.We hope you enjoy the short 8-minute segment from the full podcast!About the Blocktalk podcast2023-11-0708 min
Blocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Podcast with Thomas Beswick, CPL SoftwareWelcome to a new episode of the Blocktalk podcast with CPL Software's new Business Development Manager, Thomas Beswick, Tom.Tom joined CPL in July, so we thought we'd take the opportunity to have him on as a guest so he can chat about what his role is, what it isn't (!), what you can expect when you speak to him, and we take a bit of time to get to know him a bit better too.We hope you enjoy the episode!About the Blocktalk podcastThe Blocktalk podcast is a podcast...2023-10-3130 min
Blocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Bitesize - Clientcast Sept 2023Welcome to this week's Bitesize edition of the recent Blocktalk Clientcast with Brian, Will and Jaxx. This is a short 8-minute snippet from the full podcast. In this episode we hear from Brian and Will talking about development updates and the podcast!Enjoy the episode!About the Blocktalk podcastThe Blocktalk podcast is a podcast about the property management industry for the property management industry. It is produced by CPL Software Ltd, who are software partners to the industry. Follow the producers of the Blocktalk Podcast, CPL S...2023-09-1908 min
Blocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Clientcast September 2023Welcome to our quarterly episode for CPL clients - the Blocktalk Clientcast. In this episode Brian, Will, and Jaxx cover:00:41 Team update03:35 Development update09:45 Conference attendance, come and chat to the team12:19 Blockworx and AI16:02 Blocktalk podcastEnjoy the episode!About the Blocktalk podcastThe Blocktalk podcast is a podcast about the property management industry for the property management industry. It is produced by CPL Software Ltd, who are software partners to the industry. Follow the producers of the Blocktalk Podcast, CPL S...2023-09-1221 min
Blocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Bitesize With Gary DicksonBlocktalk Bitesize is the short 8-minute segment from the latest Blocktalk podcast. This week we have a bitesize piece from Gary Dickson's podcast. In this bitesize piece Gary talks about the limited use of legacy software systems and how to scale up digital usage.Gary Dickson is the Digital and Design Manager at the SFHA. Gary brings a wealth of experience and knowledge for housing associations who are shifting to automated, digital processes and this is an excellent conversation with lots of takeaways.About the Blocktalk podcastThe Blocktalk podcast...2023-09-0508 min
Blocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Explores Customer Care with Andrew Bulmer, CEO The Property InstituteWelcome to the Blocktalk Podcast.Today we have the third in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment, and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges. In this episode, Andrew Bulmer, CEO, The Property Institute discusses Customer Care in the industry.It was brilliant to catch up with Andrew again, and we're sure you'll get many takeaways from this episode.Catch up with Andrew's other t...2023-08-2219 min
Blocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Explores Recruitment with Andrew BulmerWelcome to the Blocktalk Podcast.Today we have the second in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment, and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges. In this episode, Andrew Bulmer, CEO of The Property Institute discusses Recruitment in the industry.Blocktalk Explores episodes1. Education/Awareness of the role of a property factor 💼2. Recruitment3. Customer Care 😀Enjoy!About the Blo...2023-08-1532 min
Blocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Explores Education/Awareness with Andrew BulmerWelcome to the Blocktalk Podcast. Today we have the first in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment, and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges. This week Andrew Bulmer, CEO of The Property Institute discusses Education/Awareness and Recruitment, in two separate episodes.In this first episode, Andrew shares his views on Education and Awareness of what property factors do and the role of the owner in propert...2023-08-1517 min
Blocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Explores Customer Care with Audrey Murphy and Laura BradleyWelcome to the Blocktalk Podcast.Today we have the third in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment, and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges. In this episode, Audrey Murphy and Laura Bradley discuss Customer Care in the industry.Catch up with Audrey and Laura's other two episodes covering Education/Awareness and Recruitment.Blocktalk Explores episodes1. Education/Awareness of the role of a pr...2023-08-0824 min
Blocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Explores Recruitment with Audrey Murphy and Laura BradleyWelcome to the Blocktalk Podcast.Today we have the second in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment, and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges. In this episode, Audrey Murphy, Interim Director of Governance & Business Improvement at Albyn Housing and Laura Bradley Operations Manager at Highland Residential discuss Recruitment in the industry.Blocktalk Explores episodes1. Education/Awareness of the role of a property factor...2023-08-0128 min
Blocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Explores Education/Awareness with Laura Bradley and Audrey MurphyWelcome to the Blocktalk Podcast. Today we have the first in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment, and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges. This week Laura Bradley, Operations Manager at Highland Residential and Audrey Murphy, Interim Director of Governance & Business Improvement at Albyn Housing discuss Education/Awareness and Recruitment, in two separate episodes.In this first episode Laura and Audrey discuss their views on Education and Awar...2023-08-0112 min
Blocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Explores Customer Care with Callum BruceWelcome to the Blocktalk Podcast.Today we have the third in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges. In this episode, Callum Bruce discusses Customer Care in the industry.Catch up with Callum's other two episodes covering Education/Awareness and Recruitment.Blocktalk Explores episodes1. Education/Awareness of the role of a property factor 💼2. Recruitmen...2023-07-2513 min
Blocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Explores Education/Awareness with Callum BruceWelcome to the Blocktalk Podcast. Today we have the first in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment, and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges. This week Callum Bruce, Director at MacFie & Co discusses Education/Awareness and Recruitment, in two separate episodes.In this first episode Callum is discussing his views on Education and Awareness of what property factors do and the role of the owner in propert...2023-07-1813 min
Blocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Explores Recruitment with Callum BruceWelcome to the Blocktalk Podcast.Today we have the second in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment, and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges. In this episode, Callum Bruce, Director at MacFie & Co discusses Recruitment in the industry.Blocktalk Explores episodes1. Education/Awareness of the role of a property factor 💼2. Recruitment3. Customer Care 😀Enjoy!About the Blocktalk...2023-07-1817 min
Blocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Explores Customer Care with David ReidWelcome to the Blocktalk Podcast.Today we have the third in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges. In this episode, David Reid discusses Customer Care in the industry.Catch up with last week's two episodes covering Education/Awareness and Recruitment.Blocktalk Explores episodes1. Education/Awareness of the role of a property factor 💼2. Recruitmen...2023-07-1125 min
Blocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Explores Recruitment with David ReidWelcome to the Blocktalk Podcast.Today we have the second in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment, and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges. In this episode David Reid, CEO James Gibb discusses Recruitment in the industry.Blocktalk Explores episodes1. Education/Awareness of the role of a property factor 💼2. Recruitment3. Customer Care 😀Enjoy!About the Blocktalk pod...2023-07-0430 min
Blocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Explores Education/Awareness with David ReidWelcome to the Blocktalk Podcast. Today we have the first in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment, and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges. This week David Reid, CEO of James Gibb discusses Education/Awareness and Recruitment, in two separate episodes.In this first episode David discusses his views on Education/Awareness about the role of a property factor within the industry.Blocktalk Explores episode...2023-07-0408 min
Blocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Clientcast June 2023Welcome to our quarterly episode for CPL clients - the Blocktalk Clientcast. In this episode Brian, Will, Crawford and Jaxx cover:02:00 Last Quarter Update03:52 Team news06:25 CPL developments08:54 Housing Associations11:07 CPL 3.0 update20:50 Blocktalk podcast, recent conversations and upcoming Enjoy the episode!About the Blocktalk podcastThe Blocktalk podcast is a podcast about the property management industry for the property management industry. It is produced by CPL Software Ltd, who are software partners to the industry. Follow the producers of the Blocktalk Podcast, CP...2023-06-2024 min
Blocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Explores Recruitment with David DoranWelcome to the Blocktalk Podcast.Today we have the second in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges. In this episode David Doran discusses Recruitment in the industry.Blocktalk Explores episodes1. Education/Awareness of the role of a property factor 💼2. Recruitment3. Customer Care 😀Enjoy!About the Blocktalk podcastThe Block...2023-06-0630 min
Blocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Explores Education/Awareness with David DoranWelcome to the Blocktalk Podcast.Today we have the second in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges. In this episode David Doran discusses Recruitment in the industry.Blocktalk Explores episodes1. Education/Awareness of the role of a property factor 💼2. Recruitment3. Customer Care 😀Enjoy!About the Blocktalk podcastThe Block...2023-06-0612 min
Blocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Explores Customer Care with David DoranWelcome to the Blocktalk Podcast.Today we have the third in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges. In this episode David Doran discusses Customer Care in the industry.Catch up with last week's two episodes covering Education/Awareness and Recruitment.Blocktalk Explores episodes1. Education/Awareness of the role of a property factor 💼2. Recruitmen...2023-06-0614 min
Blocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Explores Customer Care with Derek MacDonaldWelcome to the Blocktalk Podcast.Today we have the third in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges. In this episode Derek MacDonald discusses Customer Care in the industry.Catch up with last week's two episodes covering Education/Awareness and Recruitment.Blocktalk Explores episodes1. Education/Awareness of the role of a property factor 💼2. Recruitmen...2023-05-3115 min
Blocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Explores Recruitment with Derek MacDonaldWelcome to the Blocktalk Podcast.Today we have the second in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges. In this episode Derek MacDonald discusses Recruitment in the industry.Blocktalk Explores episodes1. Education/Awareness of the role of a property factor 💼2. Recruitment 3. Customer Care 😀Enjoy!About the Blocktalk podcastThe Block...2023-05-2517 min
Blocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Explores Education/Awareness with Derek MacdonaldWelcome to the Blocktalk Podcast. Today we have the first in a new special series called Blocktalk Explores covering three specific areas of the industry that have come up time and again – Education, recruitment and customer service. We’re asking industry leaders to tell us what they’re doing to overcome these challenges. This week you can listen to our first guest Derek MacDonald discuss Education/Awareness and Recruitment, in two separate episodes.In this first episode Derek discusses his views on Education/Awareness about the role of a property factor within the industry.Blo...2023-05-2311 min
Blocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Bitesize - The One With Ronald DalleyBlocktalk Bitesize is the short 8-minute segment from latest Blocktalk podcast. This week we have a bitesize piece from Ronald Dalley's podcast. Ronald is this year's winner of the PMAS Award for Property Manager of the Year Award and is Senior Development Manager at James Gibb. Ronald has been with James Gibb for over 3 years now, being promoted to senior development manager just over a year ago. About the Blocktalk podcastThe Blocktalk podcast is a podcast about the property management industry for the property management industry. It is produced by CPL Software Lt...2023-05-0908 min
Blocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Bitesize - The One with Hugh MacgregorBlocktalk Bitesize is the short 8-minute segment from latest Blocktalk podcast. This week, listen to a snippet from the one with Hugh Macgregor, Development Officer Social Housing at Cycling Scotland. Hugh manages the Social Housing Partnership Fund at Cycling Scotland, which provides support to registered social landlords to improve walking and cycling facilities. Hugh facilitated a workshop at the SFHA Scottish Factoring Network Conference back in December, and we are delighted to have the opportunity to speak with him today.About the Blocktalk podcastThe Blocktalk podcast is a podcast about the property ma...2023-05-0208 min
Blocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Bitesize - The one with the Clientcast Mar 2023Welcome to a new season of the Blocktalk podcast, and this week's Blocktalk Bitesize, which is an 8-minute section taken from the full podcast.In this short episode you will hear a section from the Clientcast, an episode dedicated to an update for CPL clients. We hope you enjoy the episode, and if you have any questions, or comments, please do reach out to us.About the Blocktalk podcastThe Blocktalk podcast is a podcast about the property management industry for the property management industry. It is produced by CPL Software L...2023-03-2108 minBlocktalk - the podcast for UK Property Management ProfessionalsClientcast March 2023Welcome to our regular quarterly Clientcast episode of the Blocktalk podcast with Brian, Will, Crawford, and Jaxx giving our clients an update on what's happening at CPL HQ. Timestamps:1:54 CPL news5:34 CPL 2.0 6:42 CPL 3.09:19 Housing Associations 11:58 Blockworx update15:30 Blocktalk podcastWe hope you enjoy the episode, and we welcome any questions!About the Blocktalk podcastThe Blocktalk podcast is a podcast about the property management industry for the property management industry. It is produced by CPL Software Ltd, who are software partners to the industry....2023-03-1419 min
Blocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Bitesize - The One with Neale BissetWelcome to a new season of the Blocktalk podcast, and this week's Blocktalk Bitesize, which is an 8-minute section taken from the full podcast.In this episode we're joined by Neale Bisset, and we've chosen the part of the podcast where Neale discusses the new Property Institute's Diploma, developed by professionals in Scotland, for Scotland; recruitment in the industry; mental health in the industry; owner responsibility education and awareness and what PMC is doing.We hope you enjoy the episode, and if you have any questions, or comments, please do reach out to us.2023-03-0708 minBlocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Bitesize - The One About RecruitmentWelcome to a new season of the Blocktalk podcast, and this week's Blocktalk Bitesize, which is an 8-minute section taken from the full podcast.In this episode we're joined by Malcolm Perryman, Commercial Manager at The Property Institute, and Zoe Southwell, Senior Management at Block Recruit to talk about the challenges facing the industry around recruitment. We hope you enjoy the episode, and if you have any questions, or comments, please do reach out to us.About the Blocktalk podcastThe Blocktalk podcast is a podcast about the p...2023-02-2107 minBlocktalk - the podcast for UK Property Management ProfessionalsA Year of Blocktalk 2022🎙️2️⃣0️⃣2️⃣2️⃣ A Year of Blocktalk 🎙️A MASSIVE thank you to all of our guests who joined us on the Blocktalk podcast in 2022! Our first full calendar year and what a year it was!🎙️We started the year with some health and wellbeing, and went on to have conversations about leadership, cladding remediation, sustainability, owners associations, training, and much more.We've put together a collection of snippets, and if there's anything you missed, you can go back and listen on Spotify, Apple, Google and YouTube. 🎧Thanks also to all of our listeners - we've smashed 2000 downloads and we...2022-12-1921 min
Blocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Bitesize - The one with Kyle MurtaghWelcome to the last Blocktalk Bitesize of 2022! It's a short 8-minute piece from Kyle Murtagh's podcast.Kyle is a presentation skills speaker. In 2020, Kyle created and published a book, 'The 5 Pillars of Effective Public Speaking' which received outstanding reviews. And in 2021, he went on to become the European Champion of Public Speaking and competed in the World Finals. Today we’re going to chat with Kyle about how his skills translate to the office, working with the public, and dealing with challenging and difficult conversations.Find out morehttps://www.confidencebydesign.co.uk...2022-12-1308 min
Blocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Bitesize - the one with the Clientcast Nov 22It's the Blocktalk Bitesize episode from the latest Clientcast.In this 8-minute chunk from the full episode, you'll hear from Will, our Technical Director, about some upgrades we're making.Enjoy!Any questions, please do get in touch.About the Blocktalk podcastThe Blocktalk podcast is a podcast about the property management industry for the property management industry. It is produced by CPL Software Ltd, who are software partners to the industry. Follow the producers of the Blocktalk Podcast, CPL Software on LinkedIn2022-12-0108 minBlocktalk - the podcast for UK Property Management ProfessionalsClientcast November 2022Welcome to our regular quarterly Clientcast episode of the Blocktalk podcast with Brian, Will, Crawford, and Jaxx giving our clients an update on what's happening at CPL HQ. Timestamps:1:05 PMAS conference 2:53 CPL Team ConferenceTeam news6:32 Equal Business Stature11:58 CPL 2.0 and the new update process and 3.021:57 Housing Associations 33:57 Blockworx update42:12 Blocktalk podcastWe hope you enjoy the episode, and we welcome any questions!About the Blocktalk podcastThe Blocktalk podcast is a podcast about the property management industry for the property management industry. It is pro...2022-11-2249 min
Blocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Bitesize - The One with Ross Watt, MD North Scotland, Newton Property ManagementWelcome to this 8-minute snippet from the recent Blocktalk episode with Ross Watt, MD North Scotland, at Newton Property Management.These 8-minute Bitesize episodes give you a little taster of what we're talking about on the full episodes. We hope you enjoy!About the Blocktalk podcastThe Blocktalk podcast is a podcast about the property management industry for the property management industry. It is produced by CPL Software Ltd, who are software partners to the industry. Follow the producers of the Blocktalk Podcast, CPL Software on LinkedIn2022-11-1508 min
Blocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Bitesize - the one with Brian Welsh WE TALK: LeadershipIn this week's Blocktalk Bitesize, catch a bit of the latest chat covering Leadership with Brian Welsh, MD CPL Software, Blockwork, and INSPCT.Brian is a software business leader, Clifton Strengths coach, and dad to Arthur. About the Blocktalk podcastThe Blocktalk podcast is a podcast about the property management industry for the property management industry. It is produced by CPL Software Ltd, who are software partners to the industry. Follow the producers of the Blocktalk Podcast, CPL Software on LinkedIn2022-11-0108 minBlocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Bitesize - the one with the Round Table Discussion on CladdingBlocktalk Bitesize is an 8-minute piece from the recent Blocktalk Podcast.This week's Bitesize is with Chris Ashurst, David Reid, and Hardip Devsi talking about the ongoing Cladding Remediation. You can listen to the full episode which was published last week.About the Blocktalk podcastThe Blocktalk podcast is a podcast about the property management industry for the property management industry. It is produced by CPL Software Ltd, who are software partners to the industry. Follow the producers of the Blocktalk Podcast, CPL Software on LinkedIn2022-10-1307 minBlocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Bitesize -the one with Dr Nigel GlenA small snippet from our chat with Dr Nigel Glen on the recent Blocktalk Podcast.About the Blocktalk podcastThe Blocktalk podcast is a podcast about the property management industry for the property management industry. It is produced by CPL Software Ltd, who are software partners to the industry. Follow the producers of the Blocktalk Podcast, CPL Software on LinkedIn2022-10-0408 minBlocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Bitesize - The one with EV ChargingOn this latest Blocktalk Bitesize episode we have an 8-minute snippet from the Round Table discussion with Alan Draper and Derek McDonald - both pioneers in the subject of EV Charging in the property management industry.Listen to Bitesize, and you can catch the full episode, which went live last week!Enjoy.About the Blocktalk podcastThe Blocktalk podcast is a podcast about the property management industry for the property management industry. It is produced by CPL Software Ltd, who are software partners to the industry. Follow the producers...2022-09-2108 minBlocktalk - the podcast for UK Property Management ProfessionalsClientcast BitesizeA short 8 minutes from the recent Clientcast episode of the Blocktalk podcast, with Brian, Will, Crawford and Jaxx.We've got:Team news and promotions, and welcomesCPL new releaseBlockworx updatesUpcoming PMAS conferenceBlocktalk podcast, recent conversations, and upcomingAbout the Blocktalk podcastThe Blocktalk podcast is a podcast about the property management industry for the property management industry. It is produced by CPL Software Ltd, who are software partners to the industry. Follow the producers of the Blocktalk Podcast, CPL Software on LinkedIn2022-09-0708 min
Blocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Bitesize - the one with Joe TallonA new feature of the Blocktalk podcast - Blocktalk Bitesize! Bitesize 8-minute chunks to give you a little taste of the latest Blocktalk episode...On this latest episode we caught up with Joe Tallon, and he told us what three benefits there are for property management companies who use Blink Payments.About the Blocktalk podcastThe Blocktalk podcast is a podcast about the property management industry for the property management industry. It is produced by CPL Software Ltd, who are software partners to the industry. Follow the producers...2022-08-2308 min
Blocktalk - the podcast for UK Property Management ProfessionalsBlocktalk Bitesize - the one with Bryan McManusA new feature of the Blocktalk podcast - Blocktalk Bitesize! Bitesize 8-minute chunks to give you a little taste of the latest Blocktalk episode...On this latest episode we caught up with Bryan McManus, Executive Director at Speirs Gumley and one question we asked him was,"A topic that keeps coming up, and so we’d like to get your view, is the need to educate flat buyers and flat owners what their responsibilities are and on the role of property factors – do you agree and if so, what needs to happen?"This is h...2022-08-0908 min
Blocktalk - the podcast for UK Property Management Professionals#29 The CPL Clientcast May 2022 with Brian, Crawford and JaxxWelcome to another episode of the Blocktalk podcast and it's the second 'Clientcast' - a quick 20 minute podcast update from Brian, Crawford, and Jaxx for CPL clients. In this episode we've got:- Team news including the latest duck update- Mental health awareness month- Indigo Swan bike ride support- Development updates - The Blocktalk Podcast update and infoGrab a cuppa, have a listen and f you have any questions, please don't hesitate to get in touch with us.Contact infocrawford.burns@cp...2022-05-2423 min
Blocktalk - the podcast for UK Property Management Professionals#23 with Nic Mayall, President of the Property Managers Association ScotlandWelcome to another episode of the Blocktalk Podcast - the podcast about the property management industry, by the property management industry.Today we have the pleasure of talking to Nic Mayall who is President of the Property Managers Association Scotland. Nic has served as President of the PMAS since March 2021. He has been in the property management industry sine 2006 when he joined Ross & Liddell. He joined James Gibb as Operations Director in 2012 where he is now Executive Director (Operational Delivery).About the Blocktalk podcastThe Blocktalk podcast is a podcast about the property...2022-04-0635 min
Blocktalk - the podcast for UK Property Management Professionals#22 with Paula Robertson, Branch Manager and Property Manager, Trinity FactorsIn this episode of the Blocktalk Podcast, we are delighted to be joined by Paula Robertson, the first-ever winner of the title of Property Manager of the Year which was awarded at the PMAS Dinner and inaugural Excellence Awards on Friday March 11th. Paula is a Branch and Property Manager at Trinity Factors (Aberdeen) where she has worked for almost 3 years. Prior to this she worked her way to a senior property manager at James Gibb. About the Blocktalk podcastThe Blocktalk podcast is a podcast about the property management industry for the property management i...2022-03-2918 min
Blocktalk - the podcast for UK Property Management Professionals#21 with Karen-Ann McSwiggan, Training and Implementation Manager, CPL SoftwareWelcome to another episode of the Blocktalk Podcast. Today we are talking to Karen-Ann, CPL Software’s Implementation and Training Manager. Karen-Ann has been working in the industry since she joined CPL in 2019. Her background is in teaching and education consultancy, and as well as teaching she held a position as a Senior Education Consultant in the Scottish Schools Digital Network. Karen-Ann joins us as part of our International Women's Day 2022 series. About the Blocktalk podcastThe Blocktalk podcast is a podcast about the property management industry for the property mana...2022-03-1533 min
Blocktalk - the podcast for UK Property Management Professionals#20 with Annie Flint, Author and Co-Founder, Under One Roof ScotlandIt’s International Women’s Day today, March 8th, so we're celebrating by speaking to women in Property Management. In this episode of the Blocktalk podcast we have the pleasure of chatting to Annie Flint, Author and Co-Founder of Under One Roof, a not-for-profit that offers impartial advice on repairs and maintenance for flat owners in Scotland. She has worked for Glasgow City Council and the Tenant Participation Advisory Service and she is now semi-retired.This is a highly informative chat as Annie shares her wealth of experience gathered over the last 30+ years campaigning for and b...2022-03-0841 min
Blocktalk - the podcast for UK Property Management Professionals#19 with Jacqueline Borthwick, Financial Programmes Director, James Gibb ResidentialWelcome to the nineteenth episode of the Blocktalk podcast.It’s International Women’s Day on March 8th, so we're kicking off this month speaking to women in Property Management.This week we're talking to Jacqueline Borthwick, Finance Programmes Director at James Gibb Residential Factors. Jacqueline is a member of the PMAS Board, and is a Chartered Management Accountant. She studied Architecture at the University of Strathclyde and she has worked in the industry for 14 years.We hope you enjoy the episode!About the Blocktalk podcastThe Blocktalk podcast is a...2022-03-0121 min
Blocktalk - the podcast for UK Property Management Professionals#18 CPL News Chat with Brian, Crawford and JaxxIn this episode of the Blocktalk podcast, we're changing it up a little, as we have Brian, Crawford and Jaxx chatting about what's happening in the world of CPL Software, Blockworx and INSPCT. This is a great episode for clients who want to know about developments, team news, webinars, and other useful information for you and your team. About the Blocktalk podcastThe Blocktalk podcast is a podcast about the property management industry for the property management industry. It is produced by CPL Software Ltd, who are software partners to the industry. ...2022-02-1532 min
Blocktalk - the podcast for UK Property Management Professionals#17 with David Reid, James Gibb Residential FactorsWelcome to another edition of the Blocktalk podcast. This week we're chatting to David Reid, who is currently Deputy Chief Executive of James Gibb Residential Factors, transitioning to CEO in April 2022. David has been in the industry since 1999 and he started his own company – Life Property Management in 2003. which was the fastest organically grown property management in the history of Scottish factoring. Now, David tells us, James Gibb is the fastest organic and manufactured growth company in Scotland. He joined the PMAS in 2012 and, today, is their Immediate Past President.About the Blocktalk podcast2022-02-0841 min
Blocktalk - the podcast for UK Property Management Professionals#16 with Grace Taylor, Director Incorporate MassageThanks for joining us for another episode of the Blocktalk podcast. This week, it's the final episode in our Health and Wellbeing series and we’re chatting to someone who’s been a regular visitor to our office for some time now. Grace Taylor is the founder and Director of Incorporate Massage. Grace has been bringing the wonders and benefits of massage to our office as her business offers people the chance to relax and take time out of their busy work schedule. I booked Grace to come into the office in 2018 and we got her...2022-01-2524 min
Blocktalk - the podcast for UK Property Management Professionals#15 with Gavin Percy, Balancing EdgesWelcome to another Blocktalk Podcast and the third episode in our Health and Wellbeing series. Last week we caught up with Malcolm Perryman, Commercial Manager at the Institute of Residential Property Managers about poor mental health in the property management industry. This week, we speak to someone who is able to help manage our mental health.In this episode, we are joined by a qualified mental health First Aid Trainer to help you manage your mind in 2022. Gavin Percy, is a trainer and Managing Director of Balancing Edges.Following some mental health issues close to...2022-01-2037 min
Blocktalk - the podcast for UK Property Management Professionals#14 with Malcolm Perryman, IRPMIn this episode of the Blocktalk podcast we chat to Malcolm Perryman, Commerical Manager at IRPM. Malcolm was instrumental in leading the research into mental health in the property management sector and the subsequent publication of their in-depth Industry Wellbeing Survey Report in 2021 alongside ARMA. Malcolm has been with the IRPM for almost two years now and prior to this was an Affinity and Sponsorship Manager at the RICS. This episode provides some very useful insight into mental health and wellbeing for you and your team and what positive changes have, and are being, put in place to...2022-01-1325 min
Blocktalk - the podcast for UK Property Management Professionals#13 with Ross Park, The FLY ProjectWe kick off the Blocktalk podcast in 2022 with our Health and Wellbeing series. In this first episode, we have an influential and knowledgeable coach and business owner to share his expertise and help motivate you to improve your health and fitness in 2022. Ross Park is owner of The FLY Project gym in Glasgow. Ross has over 20 years of experience in the fitness industry and is the brains behind the FLY Project’s unique programming. Over the years Ross has organised several, high-profile fitness events to encourage more people to try out their unique training programme, wh...2022-01-1120 min
Blocktalk - the podcast for UK Property Management Professionals#12 with Brian Welsh, CPL SoftwareWelcome to the first Blocktalk podcast of 2022, and for this episode it’s me Jaxx Bruce who will be hosting this special episode. We’d like to thank all of our guests and listeners who joined us in 2021 and before we kick off our health and wellness series, we’re catching up with our MD Brian Welsh.Brian is MD of CPL Software, Blockworx and INSPCT and is the Chairman of another software company Insight Legal. Brian is a certified Gallup Strengths coach and he is the usual host of the Blocktalk podcast and has a cute Golden...2022-01-0428 min
Blocktalk - the podcast for UK Property Management Professionals#11 with David Doran, Hacking and Paterson Management ServicesWelcome to the eleventh episode of the Blocktalk podcast with David Doran, MD of Hacking and Paterson Management Services. In this episode we talk to David about his time in the industry and in particular the unusual start to his position as MD with the business. David talks about sustainability within the industry, the challenges and solutions that might be needed and he also talks about what he thinks the future of property factoring looks like over the next five to ten years. About the Blocktalk podcastThe Blocktalk podcast is...2021-12-0740 min
Blocktalk - the podcast for UK Property Management Professionals#10 with Oliver Hill, Hill Coaching CompanyWelcome to the Blocktalk podcast with Oliver Hill, Coach at Hill Coaching Company.In this episode, Oliver shares his favourite books for leaders and for motivation. He also talks about business coaching and the benefits of it.About the Blocktalk podcastThe Blocktalk podcast is a podcast about the property management industry for the property management industry. It is produced by CPL Software Ltd, who are software partners to the industry. Follow the producers of the Blocktalk Podcast, CPL Software on LinkedIn2021-11-3031 min
Blocktalk - the podcast for UK Property Management Professionals#9 with Crawford Burns, CPL SoftwareWelcome to the ninth Blocktalk episode with our very own Crawford Burns, Commercial Manager at CPL Software. Crawford talks about his time at CPL, what he has learned and shares his love for Munro bagging!This episode was recorded in September. About the Blocktalk podcastThe Blocktalk podcast is a podcast about the property management industry for the property management industry. It is produced by CPL Software Ltd, who are software partners to the industry. Follow the producers of the Blocktalk Podcast, CPL Software on LinkedIn2021-11-1824 min
Blocktalk - the podcast for UK Property Management Professionals#8 with Lorraine MacDonald, Speirs GumleyWelcome to Episode 8 of the Blocktalk podcast. In this episode we chat to Lorraine MacDonald, owner at Speirs Gumley. Lorraine has worked in the property management industry for 42 years, and is one of the few women in the industry to take ownership of the business she worked for. She took over at Speirs Gumley in 2013 and has shaped the business it is today. Listen to Lorraine talk to us about her time in the industry, what the challenges are in the industry and what she believes is the most important aspect of property management now an...2021-11-1633 min
Blocktalk - the podcast for UK Property Management Professionals#7 with Derek MacDonald, Newton Property ManagementWelcome to the Blocktalk Podcast - the podcast for the property management industry. In this episode, we chat with Derek MacDonald, Joint Managing Director at Newton Property Management. Derek has been a pioneer of EV charging in Scotland, working with partners to deliver charging points throughout their portfolio. Derek chats about the work they are doing there and what he thinks the future holds for property management and the route to sustainability.About the Blocktalk podcastThe Blocktalk podcast is a podcast about the property management industry for the property management industry. It i...2021-11-0444 min
Blocktalk - the podcast for UK Property Management Professionals#6 with Will McIlmoyle, CPL SoftwareWelcome to episode 6 of the Blocktalk podcast with our very own, Will McIlmoye, IT Director at CPL Software. In this episode Will talks about the future for the digital world in property management, what he's learned during the 10+ years with the business and what he would do if he ruled the world for a day.About the Blocktalk podcastThe Blocktalk podcast is a podcast about the property management industry for the property management industry. It is produced by CPL Software Ltd, who are software partners to the industry. Follow the producers of...2021-11-0228 min
Blocktalk - the podcast for UK Property Management Professionals#5 with Chris Reeve, Reeve Social MediaWelcome to the fifth Blocktalk Podcast with guest Chris Reeve, MD OF Reeve Social Media. In this episode, Chris chats to Brian about how to handle negativity and complaints on social and he gives some ideas on how to engage your followers. About the Blocktalk podcastThe Blocktalk podcast is a podcast about the property management industry for the property management industry. It is produced by CPL Software Ltd, who are software partners to the industry. Follow the producers of the Blocktalk Podcast, CPL Software on LinkedIn2021-10-1229 min
Blocktalk - the podcast for UK Property Management Professionals#4 with Christian Bruce (Part 2), Redpath BruceWelcome to Episode 4 of the Blocktalk podcast. This is the second part of a two-part episode with Christian Bruce, Partner at Redpath Bruce. In this episode, Christian talks to us about the Better Lives Programme, his most interesting project to date, and he answers our 3 quirky questions. We hope you enjoy the episode.About the Blocktalk podcastThe Blocktalk podcast is a podcast about the property management industry for the property management industry. It is produced by CPL Software Ltd, who are software partners to the industry. Follow the producers of the Blocktalk...2021-09-2853 minBlocktalk - the podcast for UK Property Management ProfessionalsLaunch clipWhy listen to Blocktalk short clip.About the Blocktalk podcastThe Blocktalk podcast is a podcast about the property management industry for the property management industry. It is produced by CPL Software Ltd, who are software partners to the industry. Follow the producers of the Blocktalk Podcast, CPL Software on LinkedIn2021-09-2800 min