Shows
The DEX Show: A Show for IT Change MakersđĽ Agentic AI and the End of Traditional IT (w/ Robb Wilson)In a wide-ranging conversation, Robb WilsonâCEO and co-founder of OneReach.ai and author of The Age of Invisible Machinesâjoins Tim and Tom to explore the rise of agentic AI and its seismic implications for IT, organizations, and society. Robb breaks down the concept of agent runtimes, why conversational interfaces matter more than ever, and how adaptive, self-orchestrating systems will reshape work far beyond todayâs service models.They also discuss Robb's remarkable childhood memories of legendary philosopher of technology Marshall McLuhan.Learn more about Nexthink's AI Drive hereÂ
2025-11-1744 minThe DEX Show: A Show for IT Change Makersđ 200 EPISODE ANNIVERSARY SPECIAL! PEDRO BADOS RETURNS!Itâs a milestone moment! Our 200th episode of The DEX Show (and the first ever late one â sorry about that!). To mark the occasion, Nexthink Founder and CEO Pedro Bados returns to reflect on Nexthinkâs incredible journey and discuss the companyâs next era â from the recent investment by Vista Equity Partners to the accelerating fusion of DEX and AI. Pedro shares his perspective on how AI is reshaping the workplace, Nexthinkâs vision for âan IT agent for every employee,â and why heâs optimistic about the future of technology and innovation. A landmark conversation to celebrate our big birthday.
2025-11-0731 min
OWITH.ai - Only What's Important to Hear around AI and TechNavigating Venture Capital, Tech Transformations, and Global Dynamics: Key Insights from the OWITH PodcastGood morning from OWITH.ai, the podcast that gives you only what's important to hear in the AI and tech world.In a recent address at the TechCrunch Disrupt Conference in San Francisco, Roelof Botha, managing partner at Sequoia, provided a comprehensive view of the current venture capital landscape. Sequoia has announced the creation of two new funds: a $200 million seed fund and a $750 million venture fund. Botha discussed the strategic decisions startups face in today's financial climate, recommending that companies either delay fundraising if feasible or expedite it if immediate capital is necessary. He likened Sequoiaâs investment approach to...
2025-10-2904 minThe DEX Show: A Show for IT Change MakersFrom Coding to Creativity: The Changing Landscape of Tech Jobs (w/ Alexandra Levit)Tim and Tom are joined by Alexandra Levit, CEO of Inspiration at Work. They discuss the evolving role of technology workers over the past decade and the new skills essential for career durability. Alexandra shares insights on the increasing automation in tech roles and the necessity of developing human skills such as intuition, empathy, and problem-solving. They also explore effective strategies for upskilling and reskilling IT teams, the importance of a customized digital employee experience, and how AI can be an ally in these processes. Tune in for a deep dive into the future of tech employment and organizational support.
2024-07-0128 minThe DEX Show: A Show for IT Change MakersNavigating AI Models: Neural Networks and Digital Experience (w/ Pedro Bados)Nexthink founder and CEO Pedro Bados returns to the show to delve into the evolution of AI, reflecting on its unexpected advancements, especially in neural networks and transformers. Pedro also discusses the integration of AI in enhancing digital employee experience through predictive models and anomaly detection, emphasizing the importance of AI in transforming data into actionable insights and the role of large language models (LLMs) in this transformation. He also addresses common misconceptions about AI, its limitations in complex reasoning, and offers advice to IT teams on navigating the AI landscape amidst the current hype and innovation....
2024-05-2130 minThe DEX Show: A Show for IT Change MakersRethinking Leadership in the Digital Workplace (w/ Patti Blackstaffe)Tim and Tom met up in person at Nexthinkâs Boston HQ to weclome Patti Blackstaffe (CEO, GlobalSway) for her second appearance on the DEX Show. Delving into the impact of digital change on traditional leadership paradigms, Patti explores the convergence of forces reshaping businesses today, from technological advancements to shifting workforce dynamics. Highlighting the imperative for leaders to adapt in a digitally-driven landscape, she emphasizes the need for strategic leadership plans aligned with organizational objectives. Moreover, Patti sheds light on bridging the communication gap between technical practitioners and leadership, offering actionable insights for individuals to enhance their communication skills and...
2024-04-0838 minThe DEX Show: A Show for IT Change MakersDigital Adoption & DEX: Nexthink and AppLearn's Digital Experience Vision (w/ Andrew Avanessian)In this DEX Show exclusive, Tim and Tom delve into Nexthink's recent acquisition of AppLearn with AppLearn CEO Andrew Avanessian.Avanessian explains the inside story of the exciting acquisition, its huge significance for the digital employe experience (DEX) space, and the shared vision of AppLearn and Nexthink together. Read more about the acquisition here. For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or...
2024-02-1427 minThe DEX Show: A Show for IT Change MakersBONUS EPISODE: The Invention of DEX (w/ Pedro Bados & Yassine Zaied)OK everyone here's one last fantasic BONUS episode to see out the year. This was a great conversation with Nexthink's Pedro Bados (founder and CEO) and Yassine Zaied (Chief Marketing and Strategy Officer) about the emergence of DEX - as theory, practise and even acroynrm - within Nexthink.We recorded this earlier in the year and had some sound issues. Some hard backend audio work however has rendered the conversation (we hope) both listenable and enjoyable, and it's such a clinching theme for 2023 (when DEX has grown so much in stature and reach) that we wanted to share...
2023-12-1935 minThe DEX Show: A Show for IT Change MakersCulture Matters: doing DEX properly (w/ Roy Atkinson)Roy Atkinson (writer, analyst, speaker, and CEO at Clifton Butterfield) joins the show, to look at the analogies between the adoption of Enterprise Service Management, and modern-day Experience Management. Drawing from Royâs seminal article, "Enterprise Service Management: The Top Five Things You're Not Doing," Tim, Tom and Roy explore the original list and bring it bang up-to-date, looking at it through the lens modern-day Experience Management, and examining everything from cultural change to tooling and internal comms. Together the hosts and Roy explore how Experience Management translates into broader digital transformation strategies. Yo...
2023-08-0833 minThe DEX Show: A Show for IT Change MakersThe past, present, and future of the XLA w/ Neil KeatingThe concept of the XLA has already changed IT forever. Today, though, as IT and the workplace both continue to change, itâs time for the XLA to change and evolve too, both in terms of what it measures and how. Given this exciting backdrop, there is nobody better for Tim and Tom to talk to about where the XLA is going next, than Experience Collab and Bright Horse CEO Neil Keating.Together Neil, Tim and Tom analyze the cultural and technological factors that are contributing to the XLA's ongoing evolution. These include -
2023-05-2329 min
B2B Content StrategistCreating and Leading a New Category with Thomas McGrathHow do you successfully create a category AND remain the leader of said category? We invited Thomas McGrath, Director of Content, Digital Marketing & PR at Nexthink, onto B2B Content Strategist, where he shares how Nexthink created a brand-new category â Digital Employee Experience (DEX).  Thomas delves into the good, the bad and the ugly of category creation, his thoughts on how AI will impact the future of B2B content and behind the scenes of Nexthinkâs content creation processes. Our host Amy Woods is the CEO and founder of Content 10x, the worldâs...
2023-05-2333 minThe DEX Show: A Show for IT Change MakersHow the Digital Workspace Became the Essential Workplace (Digital Workplace Group)In todayâs episode, we chat with Nancy Goebel, Deputy CEO at the Digital Workplace Group, about digital workspaces â a necessity in todayâs world that demands more effort towards employee satisfaction and engagement.   But not everyone is comfortable with this shift from a traditional workspace. Itâs why leaders must act as stewards of change if weâre to successfully transition into this new space. We discuss: DWGâs origin and the secret to building community The digital experience from an employee standpoint The uncertainty around the hybrid workspace.    For more amazing DEX content, in...
2022-11-2232 minThe DEX Show: A Show for IT Change MakersCIOs through the Great Resignation w/ Martha HellerIn todayâs episode, we chat with Martha Heller, CEO of Heller Search Associates and a returning guest, to the show to tap into her expertise as an executive and an IT leadership guru as we continue to try to answer the question âwhat happens next?â post-pandemic and Great Resignation. Join us as Martha gives her best advice for how leaders can not only navigate and survive, but thrive through this season of uncertainty.We discuss:The impact of The Great Resignation on CIOs as leaders and resourcesWhatâs next as CIOs plan for the future within t...
2022-10-1328 minThe DEX Show: A Show for IT Change MakersTransforming the Workplace Through Employee ExperienceIn todayâs episode, we chat with Patti Blackstaffe, CEO and Transformation Specialist at GlobalSway, as she explains how the employee experience is continuing to change the face of the workplace and why investing in the employee experience is should be a priority for every organization.We discuss:Transitioning into a post-pandemic workplace with the economic insecurity we are all experiencingThe secret to ensuring ongoing transformation is successful through growth and changeCultivating adaptability within an organization For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX...
2022-09-2720 minThe DEX Show: A Show for IT Change MakersThe Power of The Team w/ Mary PatryIn the last few years, weâve seen an awakening across the IT space of leaders working on one skill: empathy.  The past outlook of IT, is that itâs a business sector focused on solving problems from employee submitted tickets. A face behind a computer. No need for anything beyond this.  Our guest, Mary Patry, CEO, Executive Coach & IT Advisor at ITeffectivity, LLC, shares that the modern approach, led by CIO leaders, is to focus on employee engagement, experience and emotional health. We discuss: Moving from the triage approach of IT needs to prescriptive and preventati...
2022-07-1925 min
ABM Done Right - A Personal ABM PodcastHow Nexthink is Taking an Account-Based Everything Approach to Create Custom Account-Based ExperiencesSend us a textRecently, a President/CMO of a sales and marketing tech AI firm that focuses on market research, messaging, and positioning wanted to learn more about ABM but he said let's take sales out of the equation as they are already doing account-based emailing and let's not speak to social as they were already doing LinkedIn ads. What this President/CMO failed to realize is that they're doing ABM in pockets and ABM is about layering social, email, digital and live interactions in a way that creates the right experiences to move accounts forward. It...
2022-07-1545 minThe DEX Show: A Show for IT Change MakersChanging the Narrative of GreenwashingThere are different moments in our lives that change the course of what we thought was going to be. From small acts like trying new foods and clothes to taking massive leaps. Our guest on todayâs show found this ideology shift on a beach in Morocco which led her to create a company bent on saving the planet. In todayâs episode, we chat with Lubomila Jordanova, CEO & Co-Founder Plan A & Co-Founder Greentech Alliance, about her journey in sustainability and how technology can be used to bring us together for a greener future. We disc...
2022-05-2424 minThe DEX Show: A Show for IT Change MakersGood Night, Smartphone: A Chat About Burnout w/ Arianna HuffingtonBurnout and stress have been hallmarks of the work experience tracing all the way back to the industrial revolution. However, people are much more aware of it today, and as a society, we are taking concrete steps to confront the collective delusion that success comes at the expense of wellbeing. The process starts with setting clear boundaries around work and technology. Arianna Huffington, Founder & CEO at Thrive Global, joins the show to share her burnout story and offer advice on what companies and individuals can do to battle burnout. Join us as we discuss: - The p...
2022-02-1520 min
Tata Consultancy Services' PodcastThe Next Big Think Ep.9 - Manage Your Talent Smartly, DigitallyWhat do you think makes for a truly digital experience when it comes to talent management? An IT department that uses traditional recourse devices such as a helpdesk and internal support to understand how employees use their services? Or a team that leverages analytics and automation to solve employee issues and ensures digital adoption?You neednât answer.Pedro Bados, co-founder and CEO of Nexthink, a TCS COIN⢠Accelerator start-up, talks about the need for innovation in the user-computing industry and how his firm is delivering cost-effective personalized workplaces through the worldâs first âDigital Employee...
2022-02-0917 min
Without BordersPedro Bados, Co-Founder and CEO, NexthinkNew episode of our unicorn leaders series on the Without Borders podcast. This time, we interview Pedro Bados, co-founder and CEO of Nexthink, a pioneer in digital employee experience.Â
Â
Nexthink's story is one of resilience, something Pedro believes is key to any successful company and entrepreneur. Bados created the firm in 2004 as a result of his research project at the Swiss Federal Institute of Technology in Lausanne and 17 years later it has reached unicorn status. As a football lover, he believes becoming a unicorn is equivalent to playing in the Champions League and that the next step should be to be...
2021-06-2533 min
the c-suite podcastShow 132 - Unicorn Interviews - Pedro Bados - NexthinkIn the 16th in our series of interviews that we're recording in partnership with the European PR Agency Tyto, and their own Without Borders podcast, Russell Goldsmith and Brendon Craigie were joined online from Boston in the US by Pedro Bados, Co-founder and CEO of Nexthink, a company that specialises in digital employee experience management software. Nexthink has headquarters in Boston and Lausanne in Switzerland, and they reached unicorn status in February 2021, after announcing a $180 million series D funding found, reaching a valuation of $1.1 Billion.
2021-06-2133 minThe DEX Show: A Show for IT Change MakersThree Magic Kings w/ Nexthink FoundersHow does a âcrazy ideaâ become a unicorn company?In a very special episode, hosts Thomas McGrath and Tim Flower are joined by Nexthink CEO Pedro Bados, along with his fellow co-founders Patrick Hertzog and Vincent Bieri. In a wide-ranging conversation â both a trip down memory lane and a look to the future â the minds behind Nexthink discuss:-The idea that became Nexthink and the road to unicorn status- How workplace tech (and even the definition of work) has changed since the creation of Nexthink...
2021-04-1635 minThe DEX Show: A Show for IT Change MakersCIOs in the Age of Experience w/Martha HellerCompanies have adopted, improved, and innovated technologically to fit business needs for hundreds of years. Now, we are living in a moment that will be historic as CIOs move entire companies from on-prem to online. In this episode, Tim Flower and Thomas McGrath of Nexthink speak with Martha Heller, CEO of Heller Search Associates, on episode 3 of the Digital Employee Experience podcast. After speaking with numerous CIOs before and during the pandemic, Martha shares what she has seen on the front lines of these executive roles and...- The CIO Paradox - Digital Transformation as...
2020-12-0923 min
Mission DailyModernizing the Employee and Employer Relationship with Nexthinkâs Pedro Bados Pedro Bados is the CEO and Co-founder of Nexthink, a cloud-based software company that focuses on the employee experience. On this episode of Mission Daily, Bados discusses how NexThink is helping modernize the technology relationship between employees and their companies, why he encourages his employees to obtain and maintain a growth mindset, and how NexThink is revolutionizing the employee management experience. --- You can subscribe to our weekly newsletter at mission.org and find us on the socials at @TheMissionHQ.Â
Email us -> info@mission.orgWork with us -> h...
2020-06-1734 min