Shows
The Center of Excellence Sales PodcastUnreasonable HospitalityBrad, Oliver, and special guest Rick Gerber, Service Director for the Young Automotive Group, discuss takeaways and actionable steps from the book Unreasonable Hospitality by Will Guidara.
2024-05-2823 minThe Center of Excellence Sales PodcastThe 3 Ws of SuccessBrad, Oliver, and special guest Rick Gerber, Service Director for the Young Automotive Group, discuss Deion Sanders's Three Ws of Success and how to integrate them into the sales environment.
2024-05-0719 minThe Center of Excellence Sales PodcastBe PresentOliver, Brad, and special guest Rick Gerber, Service Director for the Young Automotive Group, discuss the reasons we tend to not be present when we should, and how to maintain presence in activities, with your customers, and during follow up.
2024-04-2320 minThe Center of Excellence Sales PodcastBe a chameleonOliver, Brad, and special guest Jacob Sobers, General Manager of Young Chrysler Dodge Jeep Ram in Layton, discuss how to adapt to your customers and environment to build trust and nurture long-term relationships with your customers.
2024-04-0821 minThe Center of Excellence Sales PodcastWhat do your customers need?Brad, Oliver, and special guest Jacob Sobers, General Manager of Young Chrysler Dodge Jeep Ram in Layton, discuss how to understand the physical and psychological needs of your customers.
2024-03-2524 minThe Center of Excellence Sales PodcastOpeining Up The CustomerOliver, Brad, and special guest Jacob Sobers, General Manager of Young Chrysler Jeep Dodge Ram of Layton, discuss rational and tactics to open up the customer.
2024-03-1122 minThe Center of Excellence Sales PodcastLeadershipOliver, Brad, and special guest Danny LePelley, sales professional at Young Chrysler Dodge Jeep Ram of Morgan discuss a framework for leadership to be used from any position in the pack to generate long term success.
2024-01-0519 minThe Center of Excellence Sales PodcastHow Does Danny Do It?Brad, Oliver, and special guest Danny LePelley, sales professional at Young Chrysler Dodge Jeep Ram of Morgan dig into Danny's 28 years of success in sales to compile some winning tips for sales professionals at any level.
2023-12-1923 minThe Center of Excellence Sales PodcastConfirmationOliver, Brad, and special guest Danny LePelley, sales professional at Young Chrysler Dodge Jeep Ram of Morgan discuss the remarkable boost in sales generated by the simple act of confirming appointments, and how to most effectively get a confirmation that will lead to a shown appointment.
2023-11-2720 minThe Center of Excellence Sales PodcastThe Basic QuestionOliver, Brad, and Rick Lovell, General Manager at Young Buick GMC in Layton, discuss the the basic question, the reasons it's generally not asked, the pitfalls of skirting it, and most importantly, how to compose it.
2023-11-1320 minThe Center of Excellence Sales PodcastFind FeedbackBrad, Oliver, and special guest Rick Lovell, General Manager at Young Buick GMC of Layton, discuss the importance of finding feedback, and practical ways to find quality, actionable feedback.
2023-10-3123 minThe Center of Excellence Sales PodcastGetting to YESOliver, Brad, and Rick Lovell, General Manager at Young Buick GMC in Layton, Utah, discuss how to walk through the NOs and get to a YES.
2023-10-1722 minThe Center of Excellence Sales PodcastBe Easy to Buy FromNick Faulkner, Young Powersports Corporate Trainer, Oliver, and Brad discuss three ways to make it easy for your customers to buy from you.
2023-10-0320 minThe Center of Excellence Sales PodcastCommitment is a One-Time DecisionBrad, Oliver, and special guest Nick Faulkner, Young Powersports Corporate Trainer, discuss how and why commitments can change your mindset, and the steps required to make a commitment.
2023-09-1923 minThe Center of Excellence Sales PodcastShuhariOliver, Brad, and special guest Nick Faulkner, Young Powersports Corporate Trainer, discuss the Shuhari mastery concept as it relates to sales.
2023-09-0621 minThe Center of Excellence Sales PodcastThe Silver BulletOliver, Brad, and special guest Jared Price, Sales Director with the Young Automotive Group, discuss the difference focus will make in sales, and provide guidance for why, how, and what to focus on to be successful.
2023-08-2121 minThe Center of Excellence Sales PodcastProcess PerfectionBrad, Oliver, and special guest Jared Price, Sales Director with the Young Automotive Group, discuss the importance of defined processes and concrete steps to perfect them.
2023-08-0821 minThe Center of Excellence Sales PodcastDo Something, Make a FriendOliver, Brad, and special guest Jared Price, Sales Director with the Young Automotive Group, discuss two key principles for new and tenured sales people alike: Do Something, and Make a Friend.
2023-07-2525 minThe Center of Excellence Sales PodcastReferrals the Right WayJake Talbot, General Manager of Young Toyota, discusses referrals with Oliver and Brad, focusing on the right way to source quality referrals, and the right way to engage with them.
2023-07-1023 minThe Center of Excellence Sales PodcastIt’s Your ShipBrad, Oliver, and special guest Jake Talbot, General Manager of Young Toyota, discuss practical steps to developing ownership and leadership - two crucial qualities in generating opportunities and results.
2023-06-2622 minThe Center of Excellence Sales PodcastOrganizationOliver, Brad, and special guest Jake Talbot, General Manager of Young Toyota, discuss 3 types of organization to push your sales to the next level.
2023-06-1222 minThe Center of Excellence Sales PodcastRelationship SellingBrock Thurgood, Senior Account Executive with KSL.com, Oliver, and Brad discuss why and how to build and effectively leverage relationships in sales.
2023-05-3123 minThe Center of Excellence Sales PodcastSPIN to WinBrad, Oliver, and Brock Thurgood, Senior Account Executive with KSL.com, walk through the SPIN technique of getting to the root of a customer's problem to leverage a product or service-based solution.
2023-05-1524 minThe Center of Excellence Sales PodcastFollow Up, Make People MadOliver, Brad, and special guest Brock Thurgood, Senior Account Executive with KSL.com, discuss why follow-up frequently falls through the cracks, and a few strategies to ensure you're making consistent, effective follow-up attempts.
2023-05-0123 minThe Center of Excellence Sales PodcastKeeping Good PeopleSpecial guest Jeramie Young, Area Director over Powersports Operations with the Young Automotive Group discusses 7 areas of focus to retaining good employees with Oliver and Brad.
2023-04-1724 minThe Center of Excellence Sales PodcastKeys to SuccessBrad, Oliver, and special guest Jeramie Young, Area Director over Powersports Operations with the Young Automotive Group discuss six concrete keys to success in sales.
2023-04-0521 minThe Center of Excellence Sales Podcast4 Things More Important Than The Sales ProcessOliver, Brad, and special guest Jeramie Young, Area Director over Powersports Operations with the Young Automotive Group, discuss four simple things that are more important than the sales process.
2023-03-2022 minThe Center of Excellence Sales PodcastHaving GritOliver, Brad, and special guest Russ Cooper, Area Director with the Young Automotive Group discuss the importance of having grit in sales and in life.
2023-03-0720 minThe Center of Excellence Sales PodcastCRIC is the TrickBrad, Oliver, and special guest Russ Cooper, Area Director with the Young Automotive Group discuss overcoming objections using a simple four-step process.
2023-02-2022 minThe Center of Excellence Sales PodcastIt’s A Numbers GameSpecial guest Kelly Moss, Vice President of the Young Automotive Group, Oliver, and Brad discuss how nearly anything in sales can be done mathematically and how to leverage the numbers to predict, track, and positively affect outcomes.
2023-02-0622 minThe Center of Excellence Sales PodcastGet Your Appointments to ShowOliver, Brad, and special guest Russ Cooper, Area Director with the Young Automotive Group talk about why so many appointments don't show, and they discuss concrete steps to get your customers to show up to their appointments.
2023-01-2320 minThe Center of Excellence Sales PodcastRed Belt MentalityBrad, Oliver, and special guest Kelly Moss, Vice President of the Young Automotive Group, discuss what it takes to maintain the Red Belt Mentality of the underdog.
2023-01-0920 minThe Center of Excellence Sales PodcastWorking the Sales FunnelOliver, Brad, and special guest Kelly Moss, Vice President of the Young Automotive Group, discuss best practices for working each stage of the sales funnel.
2022-12-2622 minThe Center of Excellence Sales PodcastWhat Is Your Culture?Oliver, Brad, and special guest Dallin Breshears, General Manager of Young Kia, discuss how each and every one of us has an effect on our culture.
2022-12-1221 minThe Center of Excellence Sales PodcastFind Your Accountability PartnerBrad, Oliver, and special guest Dallin Breshears, General Manager of Young Kia, discuss accountability partnerships in personal and professional growth.
2022-11-2821 minThe Center of Excellence Sales PodcastGratitude In SalesOliver, Brad, and special guest Dallin Breshears, General Manager of Young Kia, discuss the compounding effects of active gratitude in the sales environment and among co-workers and team members.
2022-11-1420 minThe Center of Excellence Sales PodcastEnjoy the RideSpecial guest Kory Martin, General Manager of Young Chrysler Jeep Dodge Ram of Layton, Young Volkswagen of Layton, and Audi of Layton lays the groundwork for growth within the Young Automotive Group with Oliver and Brad, stressing mindset and intent as critical components.
2022-10-3120 minThe Center of Excellence Sales PodcastSlow Is Smooth And Smooth Is FastBrad, Oliver, and special guest Kory Martin, General Manager of Young Chrysler Jeep Dodge Ram of Layton, Young Volkswagen of Layton, and Audi of Layton discuss patience as a critical path to success.
2022-10-1721 minThe Center of Excellence Sales PodcastAnticipation, Discipline, and PresenceOliver, Brad, and special guest Kory Martin, General Manager of Young Chrysler Jeep Dodge Ram of Layton, Young Volkswagen of Layton, and Audi of Layton, break down three key qualities that every top sales person needs.
2022-10-0321 minThe Center of Excellence Sales PodcastBrush Up On Your ReadingJeramie Pulsipher, Young Powersports Service Operations Manager, Oliver, and Brad discuss growth through reading, giving personal insights about their own development through reading, and providing a foundational reading list for anyone interested in expanding their own horizons.
2022-09-1923 minThe Center of Excellence Sales PodcastSelling YourselfBrad, Oliver, and special guest Jeramie Pulsipher, Powersports Service Operations Manager, lay out a framework and guidelines for selling more than just a product, good, or service.
2022-09-0522 minThe Center of Excellence Sales PodcastDealing With HeatOliver, Brad, and special guest Jeramie Pulsipher, Powersports Service Operations Manager, discuss strategies to deal with heated customers and escalated situations, explaining why a heated customer has a better chance of becoming a fiercely loyal customer than many others.
2022-08-2221 minThe Center of Excellence Sales PodcastTrust & LoyaltySpecial guest Rachel Hirsbrunner, Sales Trainer with the Center of Excellence, talks with Oliver and Brad about the impact that trusting your manager and earning their trust has upon the sales process, bringing to light some healthy measures to build a foundation of mutual trust and loyalty.
2022-08-0821 minThe Center of Excellence Sales PodcastBe the RockstarBrad, Oliver, and special guest Rachel Hirsbrunner, Sales Trainer with the Center of Excellence, discuss the critical nature of providing rockstar service to generate a fiercely loyal following.
2022-07-2524 minThe Center of Excellence Sales PodcastYou Are the ExpertOliver, Brad, and special guest Rachel Hirsbrunner, Sales Trainer with the Center of Excellence, discuss what it takes to be an expert, and why it's crucial to see yourself in that light.
2022-07-1122 minThe Center of Excellence Sales PodcastMindset MattersSpecial guest Scott Cooley, Finance Specialist with the Young Automotive Group, talks with Brad and Oliver about developing a strong, productive, focused, and effective mindset.
2022-05-2721 minThe Center of Excellence Sales PodcastTell a Good StoryBrad, Oliver, and special guest Scott Cooley, Finance Specialist with the Young Automotive Group, discuss how to improve sales through storytelling.
2022-05-2721 minThe Center of Excellence Sales PodcastStop Doing ThatOliver, Brad, and special guest Scott Cooley, Finance Specialist with the Young Automotive Group, lay out three things to stop doing immediately in sales.
2022-05-2722 minThe Center of Excellence Sales PodcastTaking Charge of Your TrainingGuest Amy Phippen, General Sales Manager for Audi Layton and Young Volkswagen in Layton, talks with Oliver, Tim and Brad about how to be intentional about your own training.
2022-05-0523 minThe Center of Excellence Sales PodcastListen ActivelyBrad, Tim, Oliver, and guest Amy Phippen, General Sales Manager for Audi Layton and Young Volkswagen of Layton, discuss active listening as a perfectible skill in sales, and life in general.
2022-05-0522 minThe Center of Excellence Sales PodcastThe Goldfish MentalityOliver, Brad, and Tim speak with guest Amy Phippen, General Sales Manager of Audi Layton and Young Volkswagen of Layton about the value and concept of having a goldfish mentality in sales.
2022-05-0521 minThe Center of Excellence Sales PodcastSpheres of InfluenceSpecial guest Travis Holt, general manager of Young Ford of Ogden shares insights with Oliver and Brad about the many choices and factors at play that can have a resounding influence on one's own outcomes and successes.
2022-03-2320 minThe Center of Excellence Sales PodcastThe BUYING ProcessBrad, Oliver, and special guest Travis Holt, general manager of Young Ford of Ogden, discuss the process the customer experiences during a purchase, and how to dial into that process to bolster the sale and provide an exceptional experience.
2022-03-2320 minThe Center of Excellence Sales PodcastThe Rapport TightropeOliver, Brad, and special guest Travis Holt, general manager of Young Ford of Ogden, discuss eliminating interrogation and self-aggrandizement in rapport building, and provide insights and best practices to finding proper balance.
2022-03-2321 minThe Center of Excellence Sales PodcastThink About Your Thinking PatternsRick Bailey, Director of Fleet Sales with the Young Automotive Group talks with Oliver Young and Brad Taylor about the power of thinking patterns and ways to combat the negative.
2022-02-1822 minThe Center of Excellence Sales PodcastTraining Is Something We DoBrad Taylor, Oliver Young, and Rick Bailey, Director of Fleet Sales with the Young Automotive Group, discuss the law of entropy and best practices to maintain and take ownership of consistent personal and professional training.
2022-02-1820 minThe Center of Excellence Sales PodcastThe Importance of Urgency in SalesOliver discusses the importance of urgency in sales with new co-host and Center of Excellence Corporate Trainer, Brad Taylor, and Rick Bailey, Director of Fleet Sales with the Young Automotive Group.
2022-02-1820 minThe Center of Excellence Sales PodcastDealing With PressureSpencer Young Jr., President of the Young Automotive Group, shares his insights on dealing with pressure.
2021-11-1120 minThe Center of Excellence Sales PodcastWhat How Who & WhyOliver, JD, and special guest, Spencer Young Jr., President of the Young Automotive Group, discuss the What, How, Who, and Why of product knowledge.
2021-11-1120 minThe Center of Excellence Sales PodcastSMART Goal SettingOliver and JD lay out a framework for effectively setting goals in all facets of life.
2021-10-2718 minThe Center of Excellence Sales PodcastStep Your Way Into ItJD and Oliver lay out a step-by-step closing process.
2021-10-2723 minThe Center of Excellence Sales PodcastUnder Promise, Over DeliverOliver & JD discuss the art of building unexpected value by exceeding expectations.
2021-10-2721 minThe Center of Excellence Sales PodcastBuild Your Book of BusinessRick Lovell, General Manager at Young Buick GMC, Oliver, and JD discuss how to generate a fiercely loyal following to sustain your business for life.
2021-08-2621 minThe Center of Excellence Sales PodcastBeware When Times Are GoodJD, Oliver, and Rick Lovell, General Manager at Young Buick GMC in Layton, Utah discuss ways to stay sharp and avoid complacency when times are good to stay prepared for inevitable change.
2021-08-2619 minThe Center of Excellence Sales PodcastThe Basic QuestionOliver, JD, and Rick Lovell, General Manager at Young Buick GMC in Layton, Utah, discuss the importance of asking for the sale (the basic question), the obstacles that often prevent it, and the pitfalls of skirting it.
2021-08-2619 minThe Center of Excellence Sales PodcastPrepare to Get Punched in the FaceCurtis Groft, general manager of Young Ford in Ogden, Utah, shares his insight on the importance and purpose of a daily routine.
2021-07-1320 minThe Center of Excellence Sales PodcastSelling is HumanOliver, JD, and special guest Curtis Groft, general manager of Young Ford in Ogden, Utah, discuss the new ABCs of sales.
2021-07-1319 minThe Center of Excellence Sales PodcastPut it on the ShelfJD, Oliver, and special guest Curtis Groft, General Manager of Young Ford in Ogden, Utah, discuss methods to shelve questions and concerns that cloud the sales process in order to move the conversation in a direction that's beneficial to the customer and the process.
2021-07-1320 minThe Center of Excellence Sales PodcastThe Law of Serving OthersOliver, JD, and special guest Justin Evrankaya, General Manager at Young Subaru, discuss why serving others is an immutable law akin to gravity in any business.
2021-06-0321 minThe Center of Excellence Sales PodcastThe Signature MoveSpecial guest Justin Evrankaya, General Manager at Young Subaru, shares his insight on how to set oneself apart.
2021-06-0318 minThe Center of Excellence Sales PodcastPeer-to-Peer AccountabilityJD, Oliver, and special guest Justin Evrankaya, General Manager of Young Subaru, discuss the power of peer-to-peer accountability.
2021-06-0324 minThe Center of Excellence Sales PodcastThe Closing SequenceOliver and JD provide a proven, step-by-step sales closing sequence, encouraging faith in the process and fearlessness in asking for the sale.
2021-04-1322 minThe Center of Excellence Sales PodcastCombat Sales TrainingJD and Oliver dispel the myth that a sale or a negotiation is a battle, making a case for a mindset that a sale is a mutually beneficial arrangement in which considerable value is cultivated for both parties through negotiation.
2021-04-1321 minThe Center of Excellence Sales PodcastThe FORMAT MethodOliver and JD discuss how FORMAT can help to build rapport, humanize the sales person, and discover details that will allow for a tailored presentation.
2021-04-1324 minThe Center of Excellence Sales PodcastEnthusiasm Trumps TalentJD, Oliver, and special guest Jared Price, General Manager of Young Kia, discuss how and why the energy you bring affects your sales.
2021-03-0523 minThe Center of Excellence Sales PodcastSlow Down, Ask QuestionsOliver, JD, and special guest Jared Price, General Manager of Young Kia, discuss how to avoid verbal vomiting and the importance of good investigative questions to customize your presentation for a perspective buyer.
2021-03-0523 minThe Center of Excellence Sales PodcastStarting StrongJD, Oliver, and special guest Jared Price, General Manager of Young Kia, discuss the importance of a strong start to generate momentum in order to ensure a strong finish.
2021-03-0521 minThe Center of Excellence Sales PodcastShuhariOliver, JD, and special guest Jared Price, General Manager of Young Kia, discuss the Shuhari concept as it relates to sales.
2021-03-0520 minThe Center of Excellence Sales PodcastMental ToughnessJD and Oliver discuss how to become mentally tough, and why grit is so crucial in sales.
2021-02-0422 min