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The Center of Excellence Sales Podcast
Unreasonable Hospitality
Brad, Oliver, and special guest Rick Gerber, Service Director for the Young Automotive Group, discuss takeaways and actionable steps from the book Unreasonable Hospitality by Will Guidara.
2024-05-28
23 min
The Center of Excellence Sales Podcast
The 3 Ws of Success
Brad, Oliver, and special guest Rick Gerber, Service Director for the Young Automotive Group, discuss Deion Sanders's Three Ws of Success and how to integrate them into the sales environment.
2024-05-07
19 min
The Center of Excellence Sales Podcast
Be Present
Oliver, Brad, and special guest Rick Gerber, Service Director for the Young Automotive Group, discuss the reasons we tend to not be present when we should, and how to maintain presence in activities, with your customers, and during follow up.
2024-04-23
20 min
The Center of Excellence Sales Podcast
Be a chameleon
Oliver, Brad, and special guest Jacob Sobers, General Manager of Young Chrysler Dodge Jeep Ram in Layton, discuss how to adapt to your customers and environment to build trust and nurture long-term relationships with your customers.
2024-04-08
21 min
The Center of Excellence Sales Podcast
What do your customers need?
Brad, Oliver, and special guest Jacob Sobers, General Manager of Young Chrysler Dodge Jeep Ram in Layton, discuss how to understand the physical and psychological needs of your customers.
2024-03-25
24 min
The Center of Excellence Sales Podcast
Opeining Up The Customer
Oliver, Brad, and special guest Jacob Sobers, General Manager of Young Chrysler Jeep Dodge Ram of Layton, discuss rational and tactics to open up the customer.
2024-03-11
22 min
The Center of Excellence Sales Podcast
Leadership
Oliver, Brad, and special guest Danny LePelley, sales professional at Young Chrysler Dodge Jeep Ram of Morgan discuss a framework for leadership to be used from any position in the pack to generate long term success.
2024-01-05
19 min
The Center of Excellence Sales Podcast
How Does Danny Do It?
Brad, Oliver, and special guest Danny LePelley, sales professional at Young Chrysler Dodge Jeep Ram of Morgan dig into Danny's 28 years of success in sales to compile some winning tips for sales professionals at any level.
2023-12-19
23 min
The Center of Excellence Sales Podcast
Confirmation
Oliver, Brad, and special guest Danny LePelley, sales professional at Young Chrysler Dodge Jeep Ram of Morgan discuss the remarkable boost in sales generated by the simple act of confirming appointments, and how to most effectively get a confirmation that will lead to a shown appointment.
2023-11-27
20 min
The Center of Excellence Sales Podcast
The Basic Question
Oliver, Brad, and Rick Lovell, General Manager at Young Buick GMC in Layton, discuss the the basic question, the reasons it's generally not asked, the pitfalls of skirting it, and most importantly, how to compose it.
2023-11-13
20 min
The Center of Excellence Sales Podcast
Find Feedback
Brad, Oliver, and special guest Rick Lovell, General Manager at Young Buick GMC of Layton, discuss the importance of finding feedback, and practical ways to find quality, actionable feedback.
2023-10-31
23 min
The Center of Excellence Sales Podcast
Getting to YES
Oliver, Brad, and Rick Lovell, General Manager at Young Buick GMC in Layton, Utah, discuss how to walk through the NOs and get to a YES.
2023-10-17
22 min
The Center of Excellence Sales Podcast
Be Easy to Buy From
Nick Faulkner, Young Powersports Corporate Trainer, Oliver, and Brad discuss three ways to make it easy for your customers to buy from you.
2023-10-03
20 min
The Center of Excellence Sales Podcast
Commitment is a One-Time Decision
Brad, Oliver, and special guest Nick Faulkner, Young Powersports Corporate Trainer, discuss how and why commitments can change your mindset, and the steps required to make a commitment.
2023-09-19
23 min
The Center of Excellence Sales Podcast
Shuhari
Oliver, Brad, and special guest Nick Faulkner, Young Powersports Corporate Trainer, discuss the Shuhari mastery concept as it relates to sales.
2023-09-06
21 min
The Center of Excellence Sales Podcast
The Silver Bullet
Oliver, Brad, and special guest Jared Price, Sales Director with the Young Automotive Group, discuss the difference focus will make in sales, and provide guidance for why, how, and what to focus on to be successful.
2023-08-21
21 min
The Center of Excellence Sales Podcast
Process Perfection
Brad, Oliver, and special guest Jared Price, Sales Director with the Young Automotive Group, discuss the importance of defined processes and concrete steps to perfect them.
2023-08-08
21 min
The Center of Excellence Sales Podcast
Do Something, Make a Friend
Oliver, Brad, and special guest Jared Price, Sales Director with the Young Automotive Group, discuss two key principles for new and tenured sales people alike: Do Something, and Make a Friend.
2023-07-25
25 min
The Center of Excellence Sales Podcast
Referrals the Right Way
Jake Talbot, General Manager of Young Toyota, discusses referrals with Oliver and Brad, focusing on the right way to source quality referrals, and the right way to engage with them.
2023-07-10
23 min
The Center of Excellence Sales Podcast
It’s Your Ship
Brad, Oliver, and special guest Jake Talbot, General Manager of Young Toyota, discuss practical steps to developing ownership and leadership - two crucial qualities in generating opportunities and results.
2023-06-26
22 min
The Center of Excellence Sales Podcast
Organization
Oliver, Brad, and special guest Jake Talbot, General Manager of Young Toyota, discuss 3 types of organization to push your sales to the next level.
2023-06-12
22 min
The Center of Excellence Sales Podcast
Relationship Selling
Brock Thurgood, Senior Account Executive with KSL.com, Oliver, and Brad discuss why and how to build and effectively leverage relationships in sales.
2023-05-31
23 min
The Center of Excellence Sales Podcast
SPIN to Win
Brad, Oliver, and Brock Thurgood, Senior Account Executive with KSL.com, walk through the SPIN technique of getting to the root of a customer's problem to leverage a product or service-based solution.
2023-05-15
24 min
The Center of Excellence Sales Podcast
Follow Up, Make People Mad
Oliver, Brad, and special guest Brock Thurgood, Senior Account Executive with KSL.com, discuss why follow-up frequently falls through the cracks, and a few strategies to ensure you're making consistent, effective follow-up attempts.
2023-05-01
23 min
The Center of Excellence Sales Podcast
Keeping Good People
Special guest Jeramie Young, Area Director over Powersports Operations with the Young Automotive Group discusses 7 areas of focus to retaining good employees with Oliver and Brad.
2023-04-17
24 min
The Center of Excellence Sales Podcast
Keys to Success
Brad, Oliver, and special guest Jeramie Young, Area Director over Powersports Operations with the Young Automotive Group discuss six concrete keys to success in sales.
2023-04-05
21 min
The Center of Excellence Sales Podcast
4 Things More Important Than The Sales Process
Oliver, Brad, and special guest Jeramie Young, Area Director over Powersports Operations with the Young Automotive Group, discuss four simple things that are more important than the sales process.
2023-03-20
22 min
The Center of Excellence Sales Podcast
Having Grit
Oliver, Brad, and special guest Russ Cooper, Area Director with the Young Automotive Group discuss the importance of having grit in sales and in life.
2023-03-07
20 min
The Center of Excellence Sales Podcast
CRIC is the Trick
Brad, Oliver, and special guest Russ Cooper, Area Director with the Young Automotive Group discuss overcoming objections using a simple four-step process.
2023-02-20
22 min
The Center of Excellence Sales Podcast
It’s A Numbers Game
Special guest Kelly Moss, Vice President of the Young Automotive Group, Oliver, and Brad discuss how nearly anything in sales can be done mathematically and how to leverage the numbers to predict, track, and positively affect outcomes.
2023-02-06
22 min
The Center of Excellence Sales Podcast
Get Your Appointments to Show
Oliver, Brad, and special guest Russ Cooper, Area Director with the Young Automotive Group talk about why so many appointments don't show, and they discuss concrete steps to get your customers to show up to their appointments.
2023-01-23
20 min
The Center of Excellence Sales Podcast
Red Belt Mentality
Brad, Oliver, and special guest Kelly Moss, Vice President of the Young Automotive Group, discuss what it takes to maintain the Red Belt Mentality of the underdog.
2023-01-09
20 min
The Center of Excellence Sales Podcast
Working the Sales Funnel
Oliver, Brad, and special guest Kelly Moss, Vice President of the Young Automotive Group, discuss best practices for working each stage of the sales funnel.
2022-12-26
22 min
The Center of Excellence Sales Podcast
What Is Your Culture?
Oliver, Brad, and special guest Dallin Breshears, General Manager of Young Kia, discuss how each and every one of us has an effect on our culture.
2022-12-12
21 min
The Center of Excellence Sales Podcast
Find Your Accountability Partner
Brad, Oliver, and special guest Dallin Breshears, General Manager of Young Kia, discuss accountability partnerships in personal and professional growth.
2022-11-28
21 min
The Center of Excellence Sales Podcast
Gratitude In Sales
Oliver, Brad, and special guest Dallin Breshears, General Manager of Young Kia, discuss the compounding effects of active gratitude in the sales environment and among co-workers and team members.
2022-11-14
20 min
The Center of Excellence Sales Podcast
Enjoy the Ride
Special guest Kory Martin, General Manager of Young Chrysler Jeep Dodge Ram of Layton, Young Volkswagen of Layton, and Audi of Layton lays the groundwork for growth within the Young Automotive Group with Oliver and Brad, stressing mindset and intent as critical components.
2022-10-31
20 min
The Center of Excellence Sales Podcast
Slow Is Smooth And Smooth Is Fast
Brad, Oliver, and special guest Kory Martin, General Manager of Young Chrysler Jeep Dodge Ram of Layton, Young Volkswagen of Layton, and Audi of Layton discuss patience as a critical path to success.
2022-10-17
21 min
The Center of Excellence Sales Podcast
Anticipation, Discipline, and Presence
Oliver, Brad, and special guest Kory Martin, General Manager of Young Chrysler Jeep Dodge Ram of Layton, Young Volkswagen of Layton, and Audi of Layton, break down three key qualities that every top sales person needs.
2022-10-03
21 min
The Center of Excellence Sales Podcast
Brush Up On Your Reading
Jeramie Pulsipher, Young Powersports Service Operations Manager, Oliver, and Brad discuss growth through reading, giving personal insights about their own development through reading, and providing a foundational reading list for anyone interested in expanding their own horizons.
2022-09-19
23 min
The Center of Excellence Sales Podcast
Selling Yourself
Brad, Oliver, and special guest Jeramie Pulsipher, Powersports Service Operations Manager, lay out a framework and guidelines for selling more than just a product, good, or service.
2022-09-05
22 min
The Center of Excellence Sales Podcast
Dealing With Heat
Oliver, Brad, and special guest Jeramie Pulsipher, Powersports Service Operations Manager, discuss strategies to deal with heated customers and escalated situations, explaining why a heated customer has a better chance of becoming a fiercely loyal customer than many others.
2022-08-22
21 min
The Center of Excellence Sales Podcast
Trust & Loyalty
Special guest Rachel Hirsbrunner, Sales Trainer with the Center of Excellence, talks with Oliver and Brad about the impact that trusting your manager and earning their trust has upon the sales process, bringing to light some healthy measures to build a foundation of mutual trust and loyalty.
2022-08-08
21 min
The Center of Excellence Sales Podcast
Be the Rockstar
Brad, Oliver, and special guest Rachel Hirsbrunner, Sales Trainer with the Center of Excellence, discuss the critical nature of providing rockstar service to generate a fiercely loyal following.
2022-07-25
24 min
The Center of Excellence Sales Podcast
You Are the Expert
Oliver, Brad, and special guest Rachel Hirsbrunner, Sales Trainer with the Center of Excellence, discuss what it takes to be an expert, and why it's crucial to see yourself in that light.
2022-07-11
22 min
The Center of Excellence Sales Podcast
Mindset Matters
Special guest Scott Cooley, Finance Specialist with the Young Automotive Group, talks with Brad and Oliver about developing a strong, productive, focused, and effective mindset.
2022-05-27
21 min
The Center of Excellence Sales Podcast
Tell a Good Story
Brad, Oliver, and special guest Scott Cooley, Finance Specialist with the Young Automotive Group, discuss how to improve sales through storytelling.
2022-05-27
21 min
The Center of Excellence Sales Podcast
Stop Doing That
Oliver, Brad, and special guest Scott Cooley, Finance Specialist with the Young Automotive Group, lay out three things to stop doing immediately in sales.
2022-05-27
22 min
The Center of Excellence Sales Podcast
Taking Charge of Your Training
Guest Amy Phippen, General Sales Manager for Audi Layton and Young Volkswagen in Layton, talks with Oliver, Tim and Brad about how to be intentional about your own training.
2022-05-05
23 min
The Center of Excellence Sales Podcast
Listen Actively
Brad, Tim, Oliver, and guest Amy Phippen, General Sales Manager for Audi Layton and Young Volkswagen of Layton, discuss active listening as a perfectible skill in sales, and life in general.
2022-05-05
22 min
The Center of Excellence Sales Podcast
The Goldfish Mentality
Oliver, Brad, and Tim speak with guest Amy Phippen, General Sales Manager of Audi Layton and Young Volkswagen of Layton about the value and concept of having a goldfish mentality in sales.
2022-05-05
21 min
The Center of Excellence Sales Podcast
Spheres of Influence
Special guest Travis Holt, general manager of Young Ford of Ogden shares insights with Oliver and Brad about the many choices and factors at play that can have a resounding influence on one's own outcomes and successes.
2022-03-23
20 min
The Center of Excellence Sales Podcast
The BUYING Process
Brad, Oliver, and special guest Travis Holt, general manager of Young Ford of Ogden, discuss the process the customer experiences during a purchase, and how to dial into that process to bolster the sale and provide an exceptional experience.
2022-03-23
20 min
The Center of Excellence Sales Podcast
The Rapport Tightrope
Oliver, Brad, and special guest Travis Holt, general manager of Young Ford of Ogden, discuss eliminating interrogation and self-aggrandizement in rapport building, and provide insights and best practices to finding proper balance.
2022-03-23
21 min
The Center of Excellence Sales Podcast
Think About Your Thinking Patterns
Rick Bailey, Director of Fleet Sales with the Young Automotive Group talks with Oliver Young and Brad Taylor about the power of thinking patterns and ways to combat the negative.
2022-02-18
22 min
The Center of Excellence Sales Podcast
Training Is Something We Do
Brad Taylor, Oliver Young, and Rick Bailey, Director of Fleet Sales with the Young Automotive Group, discuss the law of entropy and best practices to maintain and take ownership of consistent personal and professional training.
2022-02-18
20 min
The Center of Excellence Sales Podcast
The Importance of Urgency in Sales
Oliver discusses the importance of urgency in sales with new co-host and Center of Excellence Corporate Trainer, Brad Taylor, and Rick Bailey, Director of Fleet Sales with the Young Automotive Group.
2022-02-18
20 min
The Center of Excellence Sales Podcast
Dealing With Pressure
Spencer Young Jr., President of the Young Automotive Group, shares his insights on dealing with pressure.
2021-11-11
20 min
The Center of Excellence Sales Podcast
What How Who & Why
Oliver, JD, and special guest, Spencer Young Jr., President of the Young Automotive Group, discuss the What, How, Who, and Why of product knowledge.
2021-11-11
20 min
The Center of Excellence Sales Podcast
SMART Goal Setting
Oliver and JD lay out a framework for effectively setting goals in all facets of life.
2021-10-27
18 min
The Center of Excellence Sales Podcast
Step Your Way Into It
JD and Oliver lay out a step-by-step closing process.
2021-10-27
23 min
The Center of Excellence Sales Podcast
Under Promise, Over Deliver
Oliver & JD discuss the art of building unexpected value by exceeding expectations.
2021-10-27
21 min
The Center of Excellence Sales Podcast
Build Your Book of Business
Rick Lovell, General Manager at Young Buick GMC, Oliver, and JD discuss how to generate a fiercely loyal following to sustain your business for life.
2021-08-26
21 min
The Center of Excellence Sales Podcast
Beware When Times Are Good
JD, Oliver, and Rick Lovell, General Manager at Young Buick GMC in Layton, Utah discuss ways to stay sharp and avoid complacency when times are good to stay prepared for inevitable change.
2021-08-26
19 min
The Center of Excellence Sales Podcast
The Basic Question
Oliver, JD, and Rick Lovell, General Manager at Young Buick GMC in Layton, Utah, discuss the importance of asking for the sale (the basic question), the obstacles that often prevent it, and the pitfalls of skirting it.
2021-08-26
19 min
The Center of Excellence Sales Podcast
Prepare to Get Punched in the Face
Curtis Groft, general manager of Young Ford in Ogden, Utah, shares his insight on the importance and purpose of a daily routine.
2021-07-13
20 min
The Center of Excellence Sales Podcast
Selling is Human
Oliver, JD, and special guest Curtis Groft, general manager of Young Ford in Ogden, Utah, discuss the new ABCs of sales.
2021-07-13
19 min
The Center of Excellence Sales Podcast
Put it on the Shelf
JD, Oliver, and special guest Curtis Groft, General Manager of Young Ford in Ogden, Utah, discuss methods to shelve questions and concerns that cloud the sales process in order to move the conversation in a direction that's beneficial to the customer and the process.
2021-07-13
20 min
The Center of Excellence Sales Podcast
The Law of Serving Others
Oliver, JD, and special guest Justin Evrankaya, General Manager at Young Subaru, discuss why serving others is an immutable law akin to gravity in any business.
2021-06-03
21 min
The Center of Excellence Sales Podcast
The Signature Move
Special guest Justin Evrankaya, General Manager at Young Subaru, shares his insight on how to set oneself apart.
2021-06-03
18 min
The Center of Excellence Sales Podcast
Peer-to-Peer Accountability
JD, Oliver, and special guest Justin Evrankaya, General Manager of Young Subaru, discuss the power of peer-to-peer accountability.
2021-06-03
24 min
The Center of Excellence Sales Podcast
The Closing Sequence
Oliver and JD provide a proven, step-by-step sales closing sequence, encouraging faith in the process and fearlessness in asking for the sale.
2021-04-13
22 min
The Center of Excellence Sales Podcast
Combat Sales Training
JD and Oliver dispel the myth that a sale or a negotiation is a battle, making a case for a mindset that a sale is a mutually beneficial arrangement in which considerable value is cultivated for both parties through negotiation.
2021-04-13
21 min
The Center of Excellence Sales Podcast
The FORMAT Method
Oliver and JD discuss how FORMAT can help to build rapport, humanize the sales person, and discover details that will allow for a tailored presentation.
2021-04-13
24 min
The Center of Excellence Sales Podcast
Enthusiasm Trumps Talent
JD, Oliver, and special guest Jared Price, General Manager of Young Kia, discuss how and why the energy you bring affects your sales.
2021-03-05
23 min
The Center of Excellence Sales Podcast
Slow Down, Ask Questions
Oliver, JD, and special guest Jared Price, General Manager of Young Kia, discuss how to avoid verbal vomiting and the importance of good investigative questions to customize your presentation for a perspective buyer.
2021-03-05
23 min
The Center of Excellence Sales Podcast
Starting Strong
JD, Oliver, and special guest Jared Price, General Manager of Young Kia, discuss the importance of a strong start to generate momentum in order to ensure a strong finish.
2021-03-05
21 min
The Center of Excellence Sales Podcast
Shuhari
Oliver, JD, and special guest Jared Price, General Manager of Young Kia, discuss the Shuhari concept as it relates to sales.
2021-03-05
20 min
The Center of Excellence Sales Podcast
Mental Toughness
JD and Oliver discuss how to become mentally tough, and why grit is so crucial in sales.
2021-02-04
22 min